Toshiba Personal Computer Satellite U500/PORTEGE M900D/Dynabook Maintenance
Manual
First edition June 2009
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the Satellite U500/PORTEGE
M900D/Dynabook at the time of this manual's production. However, succeeding computers
and manuals are subject to change without notice. Therefore, Toshiba assumes no liability
for damages incurred directly or indirectly from errors, omissions, or discrepancies between
any succeeding product and this manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International Business Machines
Corporation.
Intel, Intel SpeedStep, Intel Core and Centrino are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other countries/regions.
Windows and Microsoft are registered trademarks of Microsoft Corporation.
Photo CD is a trademark of Eastman Kodak.
Sonic RecordNow! is a registered trademark of Sonic Solutions.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
i.LINK is trademark and registered trademark of Sony Corporation.
InterVideo and WinDVD are registered trademarks of InterVideo Inc. WinDVD Creator is
trademark of InterVideo Inc.
Other trademarks and registered trademarks not listed above may be used in this manual.
ii [CONFIDENTIAL] Satellite U500/PORTEGE M900D/Dynabook Maintenance Manual
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE:“Note” contains general information that relates to your safe maintenance
service.
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer Satellite U500/PORTEGE M900D/Dynabook.
The procedures described in this manual are intended to help service technicians isolate faulty
Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.
Satellite U500/PORTEGE M900D/Dynabook Maintenance Manual [CONFIDENTIAL] iii
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Satellite U500/PORTEGE
M900D/Dynabook system unit and each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
iv [CONFIDENTIAL] Satellite U500/PORTEGE M900D/Dynabook Maintenance Manual
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the type face
below:
Format complete
System transferred
Satellite U500/PORTEGE M900D/Dynabook Maintenance Manual [CONFIDENTIAL] v
Table 1-8 Time required for charges ................................................................................. 1-24
Table 1-9 RTC battery charging/data preservation time ................................................... 1-25
Table 1-10 AC adaptor specifications ................................................................................ 1-26
Table 1-11 AC adaptor specifications for discrete graphic model ..................................... 1-26
1 Hardware Overview
1-4 [CONFIDENTIAL] Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual
1.1 Features
The Toshiba Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Personal
Computer uses extensive Large Scale Integration (LSI), and Complementary Metal-Oxide
Semiconductor (CMOS) technology extensively to provide compact size, minimum weight,
low power usage and high reliability. This computer incorporates the following features.
Refer to the Parts List for the configuration of each model and the available options.
Microprocessor
The Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX computer is
equipped with an Intel® Core2 Duo Processor, Intel® Pentium® Dual-Core mobile
processor or Intel® Celeron Processor. These processors incorporate a math co-processor
with L2 cache memory.
Chipset
The Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX is equipped
with Mobile Intel 4 Series Express Chipset Family and Intel ICH9-M.
The computer comes with two DDR2 SO-DIMM slots. Two memory modules of 1GB
(1,024MB), 2GB (2,048MB) or 4GB (4,096MB) can be installed, and it can incorporate
up to 8GB of main memory.
HDD/SSD
(1) HDD: The computer has a 2.5-inch SATA HDD. The following capacities are
available:
160/250/320/400/500 GB
(2) SSD (BTO): The computer has a SSD port with SATA interface supporting
TOSHIBA module type SSD.
Optical Drive
The computer accommodates a fixed 12.7mm ODD with one of following types:
Comment [z1]:
Please add below item.
1.eSATA/USB combo port
2.webcam (BTO)
3.SIM card Slot
4.HDMI
5.Headphone/s/PDIF jack
6. Microphone jack
7.Bluetooth (BTO)
8. Fingerprint (BTO)
9. Felica (JPN BTO)
Comment [z2]:
Please add AMD M92XT information.
Comment [z3]:
Please add the below sentence
“It can incorporate up to 8GB of main
memory.”
Comment [z4]:
Please add SSD information.
Comment [z5]:
Please modify to the below info.
The computer accommodates a fixed
12.7mm ODD with one of following
types:
Tray Type DVD Super Multi +-R
Double Layer drive
Tray Type DVD Super Multi +-R
Double Layer with Label Flash™
drive
Slot Loading Type DVD Super
Multi +-R Double Layer drive
Slot Loading Type DVD Super
Multi +-R Double Layer with Label
Flash™ drive
1 Hardware Overview
Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual [CONFIDENTIAL] 1-5
Tray Type DVD Super Multi +-R Double Layer drive
Tray Type DVD Super Multi +-R Double Layer with Label Flash™ drive
Slot Loading Type DVD Super Multi +-R Double Layer drive
Slot Loading Type DVD Super Multi +-R Double Layer with Label Flash™ drive
Display
The PC comes with 13.3W WXGA (1280*800) CCFL CSV.
Keyboard
B5 size 86 key (US) and 87key (UK)keyboard provides a numeric keypad overlay for fast
numeric data entry or for cursor and page control. The keyboard also includes two keys
that have special functions in Microsoft® Windows® Vista.
Pointing Device
The touch pad and control buttons enable control of the on-screen pointer and scrolling of
windows.
Batteries
The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC
battery (that backs up the Real Time Clock and CMOS memory). The capacity of the
main battery pack can be either 6-cell or 12-cell depending on the model of computer.
Universal Serial Bus (USB2.0)
Three USB ports are provided. The ports comply with the USB2.0 standard, which
enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also
supported.
External monitor (RGB) port
The port enables connection of an external monitor, which is recognized automatically by
Video Electronics Standards Association (VESA) Display Data Channel (DDC)
compatible functions.
ExpressCard slot
Comment [z6]:
Modify sentence to
“The touch pad and control buttons
enable control of the on-screen pointer
and scrolling of windows.”
Comment [z7]:
Please add below sentence.
“The capacity can be either 6 cell or 12
cell depending on the model of
computer.”
Comment [z8]:
Please add type of Express Card
1 Hardware Overview
1-6 [CONFIDENTIAL] Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual
An Express Card slot is provided, and accommodates an Express Card. Support the
standard 34mm wide module (ExpressCard / 34) and the standard 54mm wide module
(ExpressCard / 54).
Media Card slot
The Media Card Slot can accommodate all types of media (SD/Mini SD (card adapter is
needed)/Micro SD (card adapter is needed)/SDHC memory card/MMC/Memory
stick/Memory stick PRO/memory stick pro duo (card adapter is needed)/XD) with
various capacities. Media cards let you easily transfer data from devices, such as digital
cameras and Personal Digital Assistants, which use Media Card flash-memory.
Sound system
The sound system is equipped with the following features:
Azalia Link (Intel High Definition Audio I/F) built in the Intel ICH9-M + Realtek
ALC269
Amplifier: Realtek ALC269 built-in
Internal modem
The computer contains an MDC, enabling data and fax communication. The transfer rates
are 56 Kbps for data reception. The actual speed depends on the line quality. The RJ11
modem jack is used to accommodate a telephone line.
Internal LAN (BTO)
The computer is equipped with LAN circuits that support Ethernet LAN (10/100 Mbps or
10/100/1000 Mbps). It also supports Wakeup on LAN (WOL), Magic Packet and LED.
Wireless LAN
The computer is equipped with PCI-E MiniCard type wireless LAN board that supports
802.11 a/b/g in the PCI-E MiniCard slot. This function can be switched on and off by a
switch on the computer.
eSATA / USB Combo port
The computer is equipped with an eSATA and USB combo port that supports connection
of an external eSATA or USB device.
Comment [z9]:
Please input all types (SD/Mini
SD/Micro SD/SDHC memory
card/MMC/Memory stick/Memory
stick PRO/memory stick pro duo/XD)
1 Hardware Overview
Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual [CONFIDENTIAL] 1-7
The USB port complies with the USB 2.0 standard, which enables data transfer speeds 40
times faster than USB1.1 standard. USB1.1 is also supported, and also supports Sleep and
Charge function that can supply bus power to USB when the PC is sleeping.
1 Hardware Overview
1-8 [CONFIDENTIAL] Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual
Webcam Module (BTO)
The computer is equipped with a webcam module which is embedded to transfer video
data – to take still image and offer video stream for end user to preview/record motion
image through USB 2.0 interface.
SIM card slot
A user accessible SIM card slot is provided behind battery.
HDMI port
A HDMI port is provided which complies with the HDMI 1.3 standard.
Headphone / S/PDIF jack
The computer is equipped with a headphone jack which is shared with S/PDIF jack.
Microphone Jack
The computer is equipped with a microphone jack.
Bluetooth Module (BTO)
The computer is equipped with a Bluetooth module with antenna through USB interface.
Fingerprint (BTO)
The fingerprint sensor can support on-chip fingerprint matching functionality and security
engine.
FeliCa (JPN BTO)
This computer is equipped with a FeliCa reader/writer that can writes and reads data to
and from contactless FeliCa IC cards having no need for physical contact with the card.
1 Hardware Overview
Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual [CONFIDENTIAL] 1-9
The front of the computer is shown in figure 1-1.
Figure 1-1 The front of the computer
1 Hardware Overview
1-10 [CONFIDENTIAL] Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual
The system unit configuration is shown in figure 1-2.
Main Board
Touch PAD
Board
Touch
PAD
LAN
Board
USB*2
MLCON103
CON6701
LCD
RGB
eSATA/USB
Media
Card
Newcard
DIMM0DIMM1Speaker
SIM
card
DC-IN
Keyboard
USB*1
HDD
HDMI
ODDBattery
CON6002
MIC
HP/
SPDIF
WLAN
CON5701
CON6501
BTO
CON4201
M1TP_CON1
CON4802
CON7701
J7701
CON4801
CON6106
CON6001
CON3901
BTO
CON5602
CON410
1
CON2201
CON2101
CON3801
CON6107
CON5001
CON5401
LAN/RJ11
MLCON301
Function
Board
CON6601
Power
Button
Board
CON6503
BlueToot
h
Camera
CON6203
CON6202
BTO
Touch
Panel
CON6201
BTO
CON3701
Felica
CON6204
BTO
SSD
CON6003
BTO
WWAN
CON5601
BTO
Upconvert
CON5501
BTO
Fingerprint
M1TP_J1
BTO
T/P
ON/OFF
Board
CON4804
MLCON101
CON4901
FAN
MDC
CON4202
Figure 1-2 System unit configuration
1 Hardware Overview
Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual [CONFIDENTIAL] 1-11
1.2 System Unit Block Diagram
Figure 1-3 is a block diagram of the system unit.
Figure 1-3 System unit block diagram
1 Hardware Overview
1-12 [CONFIDENTIAL] Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual
The system unit is composed of the following major components:
Processor
Intel® Core2 Duo Processor, Intel® Pentium® Dual-Core mobile processor or
Realtek ALC269 Mono Microphone-in and stereo headphone-out shared with SPDIF. Internal Microphone Volume control: Digital control Stereo w/box L/R = 6.0cc/4.3cc, 4 ohm / 1.5W
EC/KBC (Embedded Controller/Keyboard Controller)
One ITE8512E chip functions as both EC and KBC.
Clock Generator
One Intel CK-505 compatible clock generator is used. This device generates the system clocks
Modem Controller
One MDC is used
1 Hardware Overview
Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual [CONFIDENTIAL] 1-15
This controller has the following functions:
– One RJ11 port
– Digital line protection support
– V.92 (V.90) 56K Modem/FAX
LAN Controller
Realtek RTL8103EL or RTL8111DL is used (depending on model)This controller has the following functions:
– PCIE I/F
– Supports 10/100 Mbps or 10/100/1000 Mbps Ethernet
– One RJ45 port
– WOL support
– Magic Packet support
Wireless LAN
One PCI-E MiniCard is used
Support 802.11 a/b/g/n or 802.11 a/b/g or 802.11 b/g/n
Sensor
Thermal Sensor: One MAXIM MAX6657 or compatible chip is used
1 Hardware Overview
1-16 [CONFIDENTIAL] Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual
1.3 HDD/SSD
1.3.1 2.5-inch Hard Disk Drive
The removable HDD is a random access non-volatile storage device. It has a non-removable
2.5-inch magnetic disk and mini-Winchester type magnetic heads.
The computer supports a 160GB, 250GB, 320GB, 400GB and 500GB.
The HDD is shown in figure 1-4. Specifications are listed in Table 1-1.
Figure 1-4 2.5-inch HDD
Table 1-1 2.5-inch HDD specifications (1/1)
Item
Specifications
Capacity (GB)
160 GB
250 GB
320 GB
Rotational Speed (RPM)
5400 rpm
5400 rpm
5400 rpm
Height
9.5 mm
9.5 mm
9.5 mm
User Data Sectors
312,581,808
488,397,168
625,142,448
Bytes / Sector
512
512
512
Item
Specifications
Capacity (GB)
400 GB
500 GB
Rotational Speed (RPM)
5400 rpm
5400 rpm
Height
9.5 mm
9.5 mm
User Data Sectors
781,422,768
976,773,168
Bytes / Sector
512
512
Comment [z13]:
Please add SSD information.
1 Hardware Overview
Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual [CONFIDENTIAL] 1-17
1.3.2 SSD
The solid-state drive (SSD) is a data storage device that uses solid-state memory to store
persistent data. A SSD emulates a hard disk drive interface, thus easily replacing it in most
applications.
The computer supports a dedicated SSD port with TOSHIBA module type SSD.
The SSD is shown in figure 1-5. Specifications are listed in Table 1-2.
Figure 1-5 SSD
Table 1-2 1.8-inch SSD specifications (1/1).
Item
Specifications
Capacity (GB)
64 GB
Number of data heads
16
Number of user data cylinders
16,383
User Addressable Sectors in LBA Mode
125,045,424
Bytes / Sector
512
1 Hardware Overview
1-18 [CONFIDENTIAL] Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual
1.4 DVD Super Multi Drive
This drive is a combination of DVD-ROM and DVD±R/±RW/-RAM Drive. It is full-size and
runs either 12cm (4.72-inch) or 8cm (3.15-inch) DVD/CDs without an adaptor. It reads
DVDs at maximum 8x speed and CDs at maximum 24x speed. It also writes CD-R at
maximum 24x speed, CD-RW at maximum 24x speed, DVD±R at maximum 8x speed,
DVD-RW at maximum 6x speed, DVD+RW at maximum 8x speed, DVD±R DL at
maximum 6x speed and DVD-RAM at maximum 3-5x speed.
The DVD is shown in figure 1-6.
Figure 1-6 DVD Super Multi drive
Comment [z14]:
Please add DVD drive photo.
1 Hardware Overview
Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual [CONFIDENTIAL] 1-19
The specifications are listed in Table 1-3.
Table 1-3 DVD Super Multi drive specifications (1/1)
Item
Specifications
DVD-ROM mode
CD-ROM mode
SATA Interface (Mbytes/s)
150 Mbyte/s
Average access time (ms)
180ms Typ.
150ms Typ.
Data Buffer Capacity
2MB
Support Formats
CD-DA, CD-ROM
CD-ROM XA
Photo CD (Multi-session)
Video CD, CD-Extra(CD+), CD-Text
DVD-ROM
DVD-R
DVD-Video
DVD-RAM (4.7GB)
DVD+R/RW, DVD+R DL
DVD-RW(Ver. 1.1/1.2)
1 Hardware Overview
1-20 [CONFIDENTIAL] Satellite/Satellite Pro U500/U505/507/PORTEGE M900/dynabook CX Maintenance Manual
1.5 Keyboard
The keyboard has 86(US)/87(UK) keys that consist of character keys and control keys, and is
in conformity with JIS. The keyboard is connected to a membrane connector on the system
board and is controlled by EC.
Figure 1-5 is a view of the keyboard.
Figure 1-5 Keyboard
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