Toshiba satellite pro a120, tecra a8 Service Manual

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Toshiba Personal Computer

TECRA A8 series /

Satellite Pro A120 series

Maintenance Manual

TOSHIBA CORPORATION

File Number 960-573

[CONFIDENTIAL]

Page 2

© 2006 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.

Toshiba Personal Computer TECRA A8 series / Satellite Pro A120 series Maintenance Manual

First edition June 2006

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the TECRA A8 series / Satellite Pro A120 series at the time of this manual’s production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation. Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries/regions. Windows and Microsoft are registered trademarks of Microsoft Corporation. Photo CD is a trademark of Eastman Kodak. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. i.LINK is a trademark of Sony Corporation.

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Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer TECRA A8 series / Satellite Pro A120 series.

The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

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The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the TECRA A8 series / Satellite Pro

A120 series system unit and each FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module  Board layout  Pin assignments  Keyboard scan/character codes  Key layout  Wiring diagrams  BIOS rewrite procedures  EC/KBC rewrite procedures  Reliability

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Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the type face below:

Format complete System transferred

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Chapter 1 Hardware Overview

1.1 Features......................................................................................................................1-1

1.2 2.5-inch Hard Disk Drive......................................................................................... 1-14

1.3 Keyboard..................................................................................................................1-16

1.4 Optical Drive............................................................................................................ 1-17

1.5 TFT Color Display...................................................................................................1-21

1.6 Power Supply...........................................................................................................1-24

1.7 Batteries ...................................................................................................................1-28

1.8 AC Adaptor..............................................................................................................1-30

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting.........................................................................................................2-1

2.2 Troubleshooting Flowchart........................................................................................2-3

2.3 Power Supply Troubleshooting..................................................................................2-7

2.4 System Board Troubleshooting................................................................................2-21

2.5 USB FDD Troubleshooting .....................................................................................2-45

2.6 HDD Troubleshooting ............................................................................................. 2-48

2.7 Keyboard and Touch pad Troubleshooting..............................................................2-53

2.8 Display Troubleshooting..........................................................................................2-56

2.9 Optical Drive Troubleshooting................................................................................ 2-58

2.10 Modem Troubleshooting.......................................................................................... 2-60

2.11 LAN Troubleshooting..............................................................................................2-62

2.12 Bluetooth Troubleshooting ......................................................................................2-63

2.13 Wireless LAN Troubleshooting...............................................................................2-65

2.14 Sound Troubleshooting............................................................................................ 2-67

2.15 SD card Slot Troubleshooting..................................................................................2-70

2.16 Fingerprint sensor Troubleshooting......................................................................... 2-71

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Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test...................................................................................................3-1

3.2 Executing the Diagnostic Test................................................................................... 3-4

3.3 Setting of the hardware configuration .......................................................................3-9

3.4 Heatrun Test.............................................................................................................3-11

3.5 Subtest Names.......................................................................................................... 3-12

3.6 System Test.............................................................................................................. 3-14

3.7 Memory Test............................................................................................................ 3-16

3.8 Keyboard Test.......................................................................................................... 3-17

3.9 Display Test.............................................................................................................3-18

3.10 Floppy Disk Test......................................................................................................3-21

3.11 Printer Test...............................................................................................................3-23

3.12 Async Test ............................................................................................................... 3-25

3.13 Hard Disk Test......................................................................................................... 3-26

3.14 Real Timer Test........................................................................................................3-29

3.15 NDP Test.................................................................................................................. 3-31

3.16 Expansion Test.........................................................................................................3-32

3.17 CD-ROM/DVD-ROM Test .....................................................................................3-34

3.18 Error Code and Error Status Names.........................................................................3-35

3.19 Hard Disk Test Detail Status ................................................................................... 3-38

3.20 ONLY ONE TEST................................................................................................... 3-40

3.21 Head Cleaning.......................................................................................................... 3-47

3.22 Log Utilities.............................................................................................................3-48

3.23 Running Test............................................................................................................ 3-50

3.24 Floppy Disk Drive Utilities......................................................................................3-51

3.25 System Configuration ..............................................................................................3-56

3.26 Wireless LAN Test Program (Atheros) ...................................................................3-58

3.27 Wireless LAN Test Program (Intel-made b/g, a/b/g)...............................................3-65

3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program .................................................. 3-69

3.29 Sound Test program.................................................................................................3-84

3.30 SETUP .....................................................................................................................3-90

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Chapter 4 Replacement Procedures

4.1 General....................................................................................................................... 4-1

4.2 Battery pack............................................................................................................... 4-8

4.3 PC card.....................................................................................................................4-10

4.4 SD card.....................................................................................................................4-11

4.5 HDD......................................................................................................................... 4-12

4.6 MDC/Memory module.............................................................................................4-16

4.7 Keyboard..................................................................................................................4-19

4.8 Optical drive.............................................................................................................4-22

4.9 Wireless LAN card .................................................................................................. 4-25

4.10 Cover assembly........................................................................................................ 4-27

4.11 SW membrane.......................................................................................................... 4-31

4.12 Fingerprint sensor board..........................................................................................4-33

4.13 Touch pad.................................................................................................................4-35

4.14 SD card slot.............................................................................................................. 4-38

4.15 Bluetooth module.....................................................................................................4-39

4.16 Serial/S-Video board................................................................................................ 4-41

4.17 RTC battery ............................................................................................................. 4-42

4.18 Modem jack ............................................................................................................. 4-44

4.19 Fan............................................................................................................................4-45

4.20 System board............................................................................................................ 4-47

4.21 Battery lock.............................................................................................................. 4-49

4.22 HDD cable ...............................................................................................................4-51

4.23 Heat sink/CPU ......................................................................................................... 4-52

4.24 PC card slot.............................................................................................................. 4-56

4.25 LCD unit/FL inverter...............................................................................................4-57

4.26 Cover latch...............................................................................................................4-62

4.27 Display rear cover.................................................................................................... 4-63

4.28 Wireless LAN antenna/Bluetooth antenna...............................................................4-65

4.29 Hinge........................................................................................................................4-71

4.30 Speaker..................................................................................................................... 4-73

4.31 Fluorescent Lamp.....................................................................................................4-77

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Appendices

Appendix A Handling the LCD Module ........................................................................... A-1

Appendix B Board Layout ................................................................................................ B-1

Appendix C Pin Assignments............................................................................................ C-1

Appendix D Keyboard Scan/Character Codes.................................................................. D-1

Appendix E Key Layout.....................................................................................................E-1

Appendix F Wiring Diagrams............................................................................................F-1

Appendix G BIOS rewrite Procedures.............................................................................. G-1

Appendix H EC/KBC rewrite Procedures......................................................................... H-1

Appendix I Reliability........................................................................................................I-1

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x [CONFIDENTIAL] TECRA A8 /Satellite Pro A120 Maintenance Manual (960-573)

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Chapter 1 Hardware Overview

[CONFIDENTIAL]

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1 Hardware Overview

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1 Hardware Overview

Chapter 1 Contents

1.1 Features.......................................................................................................................1-1

1.2 2.5-inch Hard Disk Drive.........................................................................................1-14

1.3 Keyboard ..................................................................................................................1-16

1.4 Optical Drive............................................................................................................1-17

1.4.1 CD-ROM Drive ..................................................................................1-17

1.4.2 DVD-ROM Drive ...............................................................................1-18

1.4.3 DVD-ROM & CD-R/RW Drive.........................................................1-19

1.4.4 DVD-Super Multi Drive.....................................................................1-20

1.5 TFT Color Display ...................................................................................................1-21

1.5.1 LCD Module.......................................................................................1-21

1.5.2 FL Inverter Board ...............................................................................1-23

1.6 Power Supply............................................................................................................1-24

1.7 Batteries....................................................................................................................1-28

1.7.1 Main Battery .......................................................................................1-28

1.7.2 RTC battery.........................................................................................1-29

1.8 AC Adaptor ..............................................................................................................1-30

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1 Hardware Overview

Figures

Figure 1-1 Front of the computer .....................................................................................1-5

Figure 1-2 System unit configuration...............................................................................1-6

Figure 1-3-1 System unit block diagram (Intel chipset model)...........................................1-7

Figure 1-3-2 System unit block diagram (ATI chipset model) ...........................................1-7

Figure 1-4 2.5-inch HDD ...............................................................................................1-14

Figure 1-5 Keyboard ......................................................................................................1-16

Figure 1-6 LCD module .................................................................................................1-21

Tables

Table 1-1 2.5-inch HDD specifications ........................................................................1-14

Table 1-2 CD-ROM drive specifications......................................................................1-17

Table 1-3 DVD-ROM drive specifications...................................................................1-18

Table 1-4 DVD-ROM & CD-R/RW drive specifications.............................................1-19

Table 1-5 DVD Super Multi drive specifications.........................................................1-20

Table 1-6 LCD module specifications ..........................................................................1-21

Table 1-7 FL inverter board specifications...................................................................1-23

Table 1-8-1 Power supply output rating (Intel chipset model) ........................................1-25

Table 1-8-2 Power supply output rating (ATI chipset model).........................................1-26

Table 1-9 Battery specifications ...................................................................................1-28

Table 1-10 Time required for charges ............................................................................1-28

Table 1-11 Data preservation time..................................................................................1-29

Table 1-12 RTC battery charging/data preservation time...............................................1-29

Table 1-13 AC adapter specifications.............................................................................1-30

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1.1 Features 1 Hardware Overview

1 Features

1.1 Features

The Toshiba TECRA A8 series / Satellite Pro A120 series Personal Computer uses advanced Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features.

There some models and options according to BTO system. Refer to the Parts List for the configuration of each model and options.

 Microprocessor

The TECRA A8 series / Satellite Pro A120 series computer is equipped with one of the following processors.

Intel® Core

Core

Intel® Core

Core

1.83GHz (Processor Number : T1400)

Intel® Celeron® M

Celeron® M 1.46GHz (Processor Number : 410)

 Chipset

Duo

Duo 1.66GHz (Processor Number : T2300E)

1.66GHz (Processor Number : T2300)

1.83GHz (Processor Number : T2400)

2.00GHz (Processor Number : T2500)

2.16GHz (Processor Number : T2600)

2.33GHz (Processor Number : T2700)

Solo

Solo 1.66GHz (Processor Number : T1300)

1.60GHz (Processor Number : 420)

1.73GHz (Processor Number : 430)

Equipped with ATI RC420MB or Intel 945GM as North Bridge, ATI SB450 or Intel ICH7-M as South Bridge and Texas Instrument PCI7412 as Card Controller.

 VGA Controller

An internal Graphics Controller in North Bridge is used.

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1 Hardware Overview 1.1 Features

 Memory

Two DDR2-533/DDR2-667 SDRAM slots. Memory modules can be installed to provide a maximum of 4GB (Intel Chipset model) or 2GB (ATI Chipset model). Memory modules are available in 256MB, 512MB, 1024MB and 2048MB sizes.

 HDD

The computer has a 2.5-inch SATA HDD. The following capacities are available.

• 40/60/80/100/120 GB

 USB FDD

A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.

 Optical Drive

CD-ROM drive, DVD-ROM drive, DVD-ROM & CD-R/RW drive or DVD Super Multi drive (double layer) can be installed.

 Display

LCD : Built-in 15.4 inch, 16M colors, WXGA(1280×800dots) thin type low

temperature poly-silicon TFT color display. External monitor : Supported via an RGB connector. TV-out : Supporting VIDEO-out. (Only for models S-VIDEO jack mounted)

 Keyboard

An-easy-to-use 84(US)/85(UK)-key keyboard provides a numeric keypad overlay for fast numeric data entry or for cursor and page control. The keyboard also includes two keys that have special functions in Microsoft® Windows® XP.

 Touch pad

A Touch Pad and control buttons in the palm rest enable control of the on-screen pointer and scrolling of windows.

 Batteries

The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory).

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1.1 Features 1 Hardware Overview

 Universal Serial Bus (USB2.0)

Three USB ports are provided. The ports comply with the USB2.0 standard.

 IEEE 1394 port

The computer comes with one IEEE 1394 port. It enables high-speed data transfer directly from external devices such as digital video cameras.

 External monitor (RGB) port

The port enables connection of an external monitor, which is recognized automatically by Video Electronics Standards Association (VESA) Display Data Channel (DDC) 2B compatible functions.

 PC card slot

A PC card slot is provided. The PC card slot (PCMCIA) accommodates one Type II card.

 SD card slot

The SD card slot can accommodate Secure Digital flash memory cards with various capacities.

 Fingerprint sensor

The computer is equipped with a fingerprint sensor and fingerprint authentication utility. They enable only person who has registered his/her fingerprint to use the computer.

 Sound system

The sound system is equipped with the following features:

•

Stereo speakers

•

Volume control

•

Stereo headphone jack

•

External microphone jack

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1 Hardware Overview 1.1 Features

 Internal LAN/ Internal modem

The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASET), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T).

The computer contains a MDC, enabling data and fax communication.

 Bluetooth

The computer is equipped with Bluetooth (V2.0+EDR) communications standard enable wireless connection between electronic devices such as computers and printers. It supports wireless communication switch.

 Wireless LAN

The computer is equipped with PCI Express Mini Card type wireless LAN card that supports 802.11 b/g or 802.11 a/b/g in the PCI Express Mini Card slot. This function can be switched on and off by a switch on the computer.

 Presentation button

This button switches the display between internal display, external display, simultaneous display and multi-monitor display.

 TOSHIBA Assist button

When this button is pressed during power-on, the computer is connected to “Toshiba Assist”. When this button is pressed during power-off, the computer is turned on and connected to “Toshiba Assist”.

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1.1 Features 1 Hardware Overview

The front of the computer is shown in figure 1-1.

Figure 1-1 Front of the computer

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1 Hardware Overview 1.1 Features

The system unit configuration is shown in figure 1-2.

Figure 1-2 System unit configuration

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1.1 Features 1 Hardware Overview

Figure 1-3-1, 1-3-2 is a block diagram of the system unit.

Figure 1-3-1 System unit block diagram (Intel chipset model)

Figure 1-3-2 System unit block diagram (ATI chipset model)

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1 Hardware Overview 1.1 Features

The system unit is composed of the following major components:  Processor

Intel® CoreTM Duo Processor (dual core), Intel® CoreTM Solo Processor (single core) or Intel

Celeron® M Processor is mounted.

Intel® CoreTM Duo Processor: Speed 1.66GHz (T2300E)

1.66GHz (T2300)

1.83GHz (T2400)

2.00GHz (T2500)

2.16GHz (T2600)

2.33GHz (T2700)

– Integrated L1 cache memory of 64KB (32KB +32KB) – Integrated L2 cache memory of 2MB – Processor bus speed: 667MHz – Core voltage: 1.300 to 1.1625V – 478-pin Micro FC-PGA package

Intel® CoreTM Solo Processor Speed 1.66GHz (T1300)

1.83GHz (T1400)

– Integrated L1 cache memory of 64KB (32KB +32KB) – Integrated L2 cache memory of 2MB – Processor bus speed: 667MHz – Core voltage: 1.300 to 1.1625V – 478-pin Micro FC-PGA package

Celeron® M Processor

Intel Speed 1.46GHz (410)

1.60GHz (420)

1.72GHz (430)

– Integrated L1 cache memory of 64KB (32KB +32KB) – Integrated L2 cache memory of 1MB – Processor bus speed: 533MHz – Core voltage: Multiple VID – 478-pin Micro FC-PGA package

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1.1 Features 1 Hardware Overview

 Memory

Two memory slots capable of accepting DDR2-SDRAM 256MB, 512MB, 1024MB or 2048MB memory modules for a maximum of 4GB (Intel Chipset model) or 2GB (ATI Chipset model).

• 200-pin Small Outline DIMM

• 1.8V operation

• PC2-4200(DDR2-533)/PC2-5300(DDR2-667) support

 BIOS ROM

• 8Mbits of flash memory are used. – 320KB for System BIOS – 64KB for VGA BIOS – 64KB for Fingerprint sensor – 64KB for LAN BIOS – 24KB for Boot – 16KB for Parameter Block – 32KB for Option Log – Others

 North Bridge

• Intel 945GM: – Supports Yonah Processor System Bus – Supports System Memory : DDR2-400/DDR2-533/DDR2-667,

4GB(max)

– Internal Graphics Controller : Inter Generation 3.5 Integrated GFX Core

(250MHz)

– DMI(Direct Media Interface) – Supports ICH. – 1466-ball 37.5×37.5×2.56mm FC-BGA package

• ATI RC420MD: – Graphic controller – System Memory controller : DDR2-400/DDR2-533/DDR2-667,

2GB(max)

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1 Hardware Overview 1.1 Features

– PCI Express interface – A-Link Express – Supports ICH – Power management

 South Bridge

• Intel ICH7-M: – DMI(Direct Media Interface) – PCI Express I/F (4 ports) – PCI Bus I/F Rev2.3 (6 PCI REQ/GNT Pairs) – Integrated Serial ATA Host Controller (2 Prots,150MB/S) – Integrated IDE Controller (Ultra ATA 100/66/33) – AC’97 2.3 codecs – Intel High Definition controller (Azalia) – USB 1.1/2.0 Controller 8 ports – Built-in LAN controller (WfM 2.0 & IEEE 802.3 compliance) – Power Management (ACPI 2.0 compliance) – SMBus2.0 controller – Low Pin Count (LPC) interface (EC/KBC, Super I/O) – IRQ controller – Serial Interrupt Function – Suspend/Resume control – Built –in RTC – GPIO

– 652-ball 31×31×2.51mm BGA Package

• ATI SB450:

− PCI Local Bus Specification, Revision 2.3-compliant with support for 33MHz

PCI operations

− PCI Express (4 PCI Express root ports)

− ACPI 2.0 compliant

− Enhanced DMA Controller, Interrupt Controller, and Timer Functions

− Integrated Serial ATA Host Controller (4 ports)

− Integrated IDE controller supports Ultra ATA 100/66/33 (2 ports)

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1.1 Features 1 Hardware Overview

− USB host interface with support for 8 USB ports; 2 OHCI host controllers; 1

EHCI high-speed USB 2.0 Host Controller

− Integrated LAN Controller

− System Management Bus (SM Bus) Specification, Version 2.0 with additional

support for I2C devices

− Intel High Definition Audio Interface

− Supports Audio Codec ’97, Revision 2.3 specification or HD Audio

− Low Pin Count (LPC) interface

− Firmware Hub (FHW) interface support

− Alert On LAN (AOL)

− Package 564 pin BGA (31 x 31mm)

 PC Card Controller (TI PCI7412)

− PCI I/F

− CardBus / Ultra media Controller (1 socket)

− SD/MMC, Memory Stick, XD Card Controller

− 1394 Controller (2 ports)

– 288-ball, 16×16×1.4mm, BGA Package

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1 Hardware Overview 1.1 Features

 VGA

Graphics interface in North Bridge (Intel 945GM/ATI RC420MB) is used.

 Sound Controller

• Sound controller built in the South Bridge (Intel ICH7-M/ATI SB450) + ALC262,

AN12941A.

− Internal stereo speakers

− Volume control

− Stereo headphone jack

− External microphone jack

 Modem Controller

• Askey-made one MDC is used.

• This controller has the following functions:

– One RJ11 port – V.92 (V.90) 56K Modem/FAX – Supports Ring Wakeup

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1.1 Features 1 Hardware Overview

 Internal LAN

• Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100

megabits per second, 100BASE-TX) or Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T) (only Intel chipset model) is used.

– Controller

Gigabit Ethernet: Gigabit Intel Vidaria Ethernet/Fast Ethernet: ReaLTek RTL 8100CL

– One RJ45 port – Supports WOL – Supports LED

 Wireless LAN

• Intel made or Askey made wireless LAN card in the PCI Express Mini card slot

− Supports 802.11b/g or 802.11a/b/g

− Supports Wireless Communication SW

− Supports WEP

− Supports WOL (Intel-maid wireless LAN card only )

 Other main system chips

• Clock Generator (ICS-made 954321AGLFT)

• EC/KBC (Renesas-made M306KAFCLRP)

• PSC (Toshiba-made TMP86FS49UG)

• Super I/O (LPC-made 47N217)

• Temperature sensor (ADM-made 1032ARMZ ×2)

• Acceleration sensor (ST Micro-made LIS3L02AQ)

• TPM (Infineon-made SLB9635 TT 1.2)

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1 Hardware Overview 1.2 2.5-inch Hard Disk Drive

1.2 2.5-inch Hard Disk Drive

The removable HDD is a random access non-volatile storage device. It has a non-removable

2.5-inch magnetic disk and mini-Winchester type magnetic heads. The computer supports a 40GB, 60GB, 80GB, 100GB or 120GB. The HDD is shown in figure 1-4. Specifications are listed in Table 1-1.

Figure 1-4 2.5-inch HDD

Table 1-1 2.5-inch HDD specifications (1/2)

Specifications

Items

Outline Width (mm) dimensions Height (mm) Depth (mm) Weight (g)

Storage size (formatted) 40GB 60GB 80GB 100GB Speed (RPM) 5,400 Data transfer rate

To/From media

To/From host Data buffer size (MB) 8 Average seek time (ms)

Read

FUJITSU

G8BC0002W410

FUJITSU

G8BC0002W610

70.0

100.0

101 max.

61.3 max.

1.5 (150MB/s) max.

FUJITSU

G8BC0002W810

9.5

FUJITSU

G8BC0002WA10

Motor startup time (s) 4 typ.

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1.2 2.5-inch Hard Disk Drive 1 Hardware Overview

Table 1-1 2.5-inch HDD specifications (2/2)

Specifications

Items

Outline Width (mm) dimensions Height (mm) Depth (mm) Weight (g)

Storage size (formatted) 40GB 60GB 80GB 100GB Speed (RPM) 5,400 Data transfer rate

To/From media

To/From host Data buffer size (MB) 8

HITACHI GST

G8BC00029410

HITACHI GST

G8BC00029610

HITACHI GST

G8BC00029810

69.85±0.25

9.5±0.2

100.2±0.25

95 max. 102 max.

493 Mb/s max.

1.5Gbps

HITACHI GST

G8BC00029A10

Average seek time (ms) Read

12 typ.

Motor startup time (s) 3.5 typ.

Specifications

Items

Outline Width (mm) dimensions Height (mm) Depth (mm) Weight (g)

Storage size (formatted) 120GB 100GB Speed (RPM) 5,400 7,200 Data transfer rate

To/From media

To/From host (Gbps) Data buffer size (KB) 8,192 8,192 Average seek time (ms)

Read

FUJITSU

G8BC0002WC10

HITACHI GST

G8BC0002NA10

69.85±0.25

9.5 10

100.2±0.25

101 max. 115 max.

61.3 MB/s max

629 Mb/s max.

1.5

12 typ 10 typ.

9.5±0.2

1.5

Motor startup time (s) 4 typ.

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Page 30

1 Hardware Overview 1.3 Keyboard

1.3 Keyboard

The keyboard is mounted 84(US)/85(UK) keys that consist of character key and control key. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller.

Figure 1-5 is a view of the keyboard. See Appendix E about a layout of the keyboard.

Figure 1-5 Keyboard

1-16 [CONFIDENTIAL] TECRA A8 /Satellite Pro A120 Maintenance Manual (960-573)

Page 31

1.4 Optical Drive 1 Hardware Overview

1.4 Optical Drive

1.4.1 CD-ROM Drive

The CD-ROM drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD-ROM. The specifications of the CD-ROM are described in Table 1-3.

Table 1-2 CD-ROM drive specifications

Item

Outline dimensions

Data transfer speed (Read) CD-ROM

ATAPI Burst (MB/s) Burst

Sustained Access time (ms)

CD-ROM Supported Disks CD: CD/CD-ROM (12cm, 8cm), CD-R,

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA,

Width (mm) 128 (excluding projections) Height (mm) 12.7(excluding projections) Depth (mm) 129.4 (excluding projections) Mass (g) 165 or less

CD-RW

PHOTO CD, Enhanced CD

Specifications

TEAC G8CC0002R520

Max. 24x CAV

33.3Mbytes/sec max. 1,545 -3,600kB/sec

110 typ.

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1 Hardware Overview 1.4 Optical Drive

1.4.2 DVD-ROM Drive

The DVD-ROM drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD-ROM, DVD-ROM.

The specifications of the DVD-ROM are described in Table 1-3.

Table 1-3 DVD-ROM drive specifications

Item

Outline dimensions

Data transfer speed (Read) DVD-ROM

CD-ROM ATAPI Burst (MB/s)

PIO Mode DMA Mode Ultra DMA Mode

Average access time (ms) CD-ROM

DVD-ROM Supported Disks CD: CD/CD-ROM (12cm, 8cm), CD-R,

Width (mm) 128 (excluding projections) Height (mm) 12.7(excluding projections) Depth (mm) 129.4 (excluding projections) Mass (g) 180 or less

CD-RW

DVD:DVD-ROM, DVD-R, DVD-RW, DVD-RAM,

DVD+R, DVD+RW

Specifications

TEAC G8CC0002E520

Max. 8x CAV

Max. 24x CAV

16.7 (PIO MODE 0-4)

16.7 (Multi Word Mode 0-2)

33.3 max.

130 typ. 120 typ.

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, PHOTO

CD, Enhanced CD, CD-text, Multi-session, Addressing method 2

DVD: DVD-ROM, DVD-R, DVD-RW,DVD-

Video, DVD-R/RW(Single/Multi-session, Packet), DVD-RAM (2.6GB/4.7GB)

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1.4 Optical Drive 1 Hardware Overview

1.4.3 DVD-ROM & CD-R/RW Drive

The DVD-ROM & CD-R/RW drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15inch) CD-ROM, DVD-ROM and CD-R/RW.

The specifications of the DVD-ROM & CD-R/RW drive are described in Table 1-4.

Table 1-4 DVD-ROM & CD-R/RW drive specifications

Item

MATSUSHITA G8CC0002J520

Outline dimensions

Data transfer speed (Read) DVD-ROM

CD-ROM Data transfer speed (Write)

CD-R CD-RW High Speed CD-RW Ultra Speed CD-RW

ATAPI Burst (MB/s) PIO Mode

DMA Mode Ultra DMA Mode

Data Buffer Capacity 2MB

Width (mm) 128 (excluding projections) Height (mm) 12.7 (excluding projections) Depth (mm) 129 (excluding projections) Mass (g)

Specifications

180±10

Max. 8x CAV

Max. 24x CAV

Max. 4x CLV

Max. 10x CLV

Max. 24x CAV

16.6 (PIO MODE4)

16.6 (Multi Word Mode2)

33.3 (Ultra DMA Mode2)

Access time (ms) CD-ROM

DVD-ROM Supported Formats

180 typ. (Random) 130 typ. (Random)

CD: CD/CD-ROM (12cm，8cm), CD-R, CD-

RW, CD-DA, CD-ROM XA, Photo CD, CD-Extra(CD+), CD-text

DVD: DVD-ROM, DVD-R, DVD-RW (Ver1.2),

DVD-Video, DVD+R, DVD+RW, DVD-RAM (2.6GB/4.7GB)

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Page 34

1 Hardware Overview 1.4 Optical Drive

1.4.4 DVD-Super Multi Drive

The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD-ROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVDRAM, DVD-R DL and DVD+R DL.

The specifications are listed in Table 1-5.

Table 1-5 DVD Super Multi drive specifications

Specifications Item

MATSUSHITA G8CC0002T520

Outline dimensions

Data transfer speed (Read) DVD-ROM CD-ROM

Data transfer speed (Write) CD-R CD-RW DVD-R DVD-RW DVD-R DL DVD+R DVD+R DL DVD+RW DVD-RAM

ATAPI Burst (MB/s) PIO Mode DMA Mode Ultra DMA Mode

Data Buffer Capacity 2MB

Width (mm) 128 (excluding projections) Height (mm) 9.5 (excluding projections) Depth (mm) 129.4 (excluding projections) Mass (g) 190±10

Max. 8x CAV

Max. 24x CAV

Max. 24x ZCLV

Max. 10x CLV (Ultra speed)

Max. 8x ZCLV

Max. 4x CLV Max. 2x ZCLV Max. 8x ZCLV

Max. 2.4x CLV

Max. 4x ZCLV

Max. 3-5x ZCLV (4.7GB)

16.6 (PIO MODE4)

16.6 (Multi Word Mode2)

33.3 (Ultra DMA Mode2)

Access time (ms) CD-ROM DVD-ROM

Supported Disks CD: CD-ROM (12cm, 8cm), CD-R, CD-RW

DVD: DVD-ROM, DVD-R, DVD-RW, DVD-RAM, DVD+RW

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, PHOTO CD,

CD-Extra(CD+), CD-text

DVD: DVD-R, DVD-RW (Ver. 1.1, 1.2), DVD-Video, DVD+R,

DVD+RW, DVD-RAM (2.6GB/4.7GB)

150msec typ. 180msec typ.

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Page 35

1.5 TFT Color Display 1 Hardware Overview

1.5 TFT Color Display

The TFT color display consists of 15.4-inch WXGA LCD module and FL inverter board.

1.5.1 LCD Module

The LCD module used for the TFT color display uses a backlight as the light source and can display a maximum of 16M colors with 1,200 x 800 resolution. The VGA in North Bridge can control internal and external WXGA support displays simultaneously.

Figure 1-6 shows a view of the LCD module and Table 1-6 lists the specifications.

Figure 1-6 LCD module

Table 1-6 LCD module specifications (1/2)

Specifications

Item

15.4-inch WXGA TFT (LG G33C0003E110)

Number of Dots 1,280(W) x 800(H) Dot spacing (mm) 0.258(H) x 0.258(V) Display range (mm) 331.2(H) x 207.0(V)

Specifications

Item

15.4inch WXGA TFT (LG G33C0003G110)

Number of Dots 1,280(W) x 800(H) Dot spacing (mm) 0.258(H) x 0.258(V) Display range (mm) 331.2(H) x 207.0(V)

Table 1-6 LCD module specifications (2/2)

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1 Hardware Overview 1.5 TFT Color Display

Item

15.4-inch WXGA TFT (SAMSUNG G33C0003F110)

Number of Dots 1,280(W) x 800(H) Dot spacing (mm) 0.258(H) x 0.258(V) Display range (mm) 331.2(H) x 207.0(V)

Specifications

Item

15.4inch WXGA TFT (SAMSUNG G33C0003H110)

Number of Dots 1,280(W) x 800(H) Dot spacing (mm) 0.258(H) x 0.258(V) Display range (mm) 331.2(H) x 207.0(V)

Specifications

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1.5 TFT Color Display 1 Hardware Overview

1.5.2 FL Inverter Board

The FL inverter board supplies a high frequency current to illuminate the LCD module. Table 1-7 lists the FL inverter board specifications.

Table 1-7 FL inverter board specifications

Item Specifications

G71C00011221

Voltage (VDC) 5 Input Power (W) 7

Output

Voltage (Vrms) 750 Current (mArms) 6.0 Power (W/VA) 5/7

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Page 38

1 Hardware Overview 1.6 Power Supply

1.6 Power Supply

The power supply supplies many different voltages to the system board and performs the following functions:

1. Judges that the DC power supply (AC adapter) is connected to the computer.

2. Detects DC output and circuit malfunctions.

3. Controls the display of battery icon and DC IN icon.

4. Turns the battery charging system on and off and detects a fully charged battery.

5. Turns the power supply on and off.

6. Provides the detection of a low battery.

7. Calculates the remaining battery capacity.

8. Controls the transmission of the status signal of the main battery. The power supply output rating is specified in Table 1-8-1 and 1-8-2.

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1.6 Power Supply 1 Hardware Overview

Table 1-8-1 Power supply output rating (Intel chipset model)

Power supply

Name

PPV

PTV 1.05 No No No CPU, GMCH, ICH7-M 1R5-P1V 1.5 No No No 1R8-B1V 1.8

1R8-P1V 1.8 2R5-P2V 2.5 No No No GMCH, ICH7-M

LAN2R5-E2V 2.5

MR0R9-B0V 0.9

0R9-P0V 0.9 No No No DDR2-SDRAM

P3V 3.3 No No No

E3V 3.3

S3V 3.3 SD-P3V 3.3 No No No SD card BT-P3V 3.3 No No No Bluetooth

LAN-E3V 3.3

LAN1R2-E1V 1.2

P5V 5 No No No

E5V 5

M5V 5

MCV 5

SND-P5V 5 No No No AN12941A

A4R7-P4V 4.7 No No No AD1981HD, AN12941A

R3V 2.0 -3.5

Voltage

[V]

1.500 -

0.300

Power OFF

(Suspend

mode)

No No No CPU

Yes Yes

Yes Yes / No Yes

Yes Yes / No

Yes Yes

Yes Yes / No Yes Yes / No

Yes Yes / No Yes Yes Yes Yes

Yes Yes Yes

Power OFF

(Boot mode)

No No GMCH, DDR2-SDRAM No No GPU, VRAM

No No GMCH, DDR2-SDRAM

battery

CPU, GMCH, ICH7-M, PCI-e Mini Card

No LAN

Clock Generator, Thermal Sensor, GMCH, SDRAM(SPD), ICH7-M, HDD, PC-Card Cont., PCCard Power, PCI-e Mini Card (WLAN), FWH, LED, TPM, LCD, AD1981HD

ICH7-M, PCI-e Mini Card

No EC/KBC

No LAN No LAN

No ICH7-M, USB Power No LED No PSC

(WLAN), MDC, Serial Flash, Finger Sensor

ICH7-M, ODD, HDD, PCCard Power, LED, KB, PAD, CRT, FAN, FL-Inv

ICH7-M (RTC)

Object

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Page 40

1 Hardware Overview 1.6 Power Supply

Table 1-8-2 Power supply output rating (ATI chipset model) (1/2)

Power supply

Name

PPV

PTV 1.05 No No No

1R5-P1V 1.5 No No No CPU, PCI-e Mini Card 1R2-P1V 1.2 No No No North Bridge 1R8-B1V 1.8

1R8-P1V 1.8

AL1R8P1V 1.8 No No No North Bridge

SB1R8-E1V 1.8

MR0R9-B0V 0.9

0R9-P0V 0.9 No No No DDR2-SDRAM

P3V 3.3 No No No

E3V 3.3

S3V 3.3

PMV 1.2 No No No North Bridge USB0PS-E5V 5 USB1PS-E5V 5

PHY-P3V 3.3 No No No IEEE1394

BT-P3V 3.3 No No No Bluetooth

LAN-E3V 3.3

LAN2R5-E2V 2.5

P5V 5 No No No

E5V 5

Voltag

e[V]

1.500 -

0.300

Power OFF

(Suspend

mode)

No No No CPU

Yes Yes

Yes Yes / No Yes

Yes Yes / No

Yes Yes

Yes Yes / No Yes Yes / No

Yes Yes / No

Power OFF

(Boot mode)

No No North Bridge, DDR2-SDRAM No No

No No GMCH, DDR2-SDRAM

batter

CPU, South Bridge, North Bridge

South Bridge, North Bridge, LAN/SATA-HDD (Clock)

No South Bridge

Clock Generator, Thermal Sensor, North Bridge, SDRAM(SPD), South Bridge, SATA-HDD, PC-Card Cont., PC-Card Power, SD Card power, IEEEE1394 EEPROM, PCI-e Mini Card, FWH, LED, TPM, Super I/O, RS232C,LCD Power, Sound CODEC, HP AMP

No USB Port0 No USB Port1,3

No LAN No LAN

No USB Power, MDC

South Bridge, PCI-e Mini Card, MDC, TPM, Finger Sensor

EC/KBC, 3AXIS , Accelerometer

South Bridge, ODD, SATAHDD, PC-Card Power, LED, KB, PAD, Parallel, CRT, FAN, LCD power

Object

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1.6 Power Supply 1 Hardware Overview

Table 1-8-2 Power supply output rating (ATI chipset model)(2/2)

Power supply

Name

M5V 5

MCV 5

FL-P5V 5 No No No FL-Inverter PNL-P3V 3.3 No No No LCD DDC-P5V 5 No No No CRT

IF-P5V 5 No No No Docker

SND-P5V 5 No No No AMP, Sound Power

MCVCCA-PYV 3.3 No No No PC card

MCVPPA-PYV 5 No No No PC card

A4R7-P4V 4.7 No No No Sound CODEC, AMP

SP-P5V 5 No No No PAD

R3V 2.0-3.5

Voltag

e[V]

Power OFF

(Suspend

mode)

Yes Yes Yes Yes

Yes Yes Yes

Power OFF

(Boot mode)

batter

No LED No PSC

RTC

Object

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Page 42

1 Hardware Overview 1.7 Batteries

1.7 Batteries

The computer has two types of batteries as follows:

 Main battery  Real Time Clock (RTC) battery

The battery specifications are listed in Table 1-9.

Table 1-9 Battery specifications

Battery name Material Output

G71C0004HC10/B10

Main battery

G71C0002NC10/B10 G71C00036C10/B10

RTC battery GDM710000041 (Intel

Chipset) GDM710000045 (ATI Chipset) GDM710000046 (ATI Chipset)

voltage

Li-Ion 10.8 V 4,400 mAh

Li-Ion 10.8 V 3,600 mAh

2.4 V

Ni-MH

3.6 V

Capacity

16 mAh 16 mAh 16 mAh

1.7.1 Main Battery

The removable main battery pack is the computer’s main power source when the AC adaptor is not attached. The main battery maintains the state of the computer when the computer enters in resume mode.

 Battery Charge

When the AC adapter is connected, normal charging is used while the system is turned on and quick charge is used while the system is turned off. Table 1-10 lists the charging time required for charges.

Table 1-10 Time required for charges

Battery type Power on (hours) Power off (hours)

Main battery (3,600 mAh) About 4.5 to 10.0 About 3.0 Main battery (4,400 mAh) About 5.5 to 12.0 About 3.0

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1.7 Batteries 1 Hardware Overview

Charge is stopped in the following cases.

1. The main battery is fully charged.

2. The main battery is removed.

3. Main battery or AC adapter voltage is abnormal.

4. Charging current is abnormal.

 Data preservation time

When turning off the power in being charged fully, the preservation time is as following Table 1-11.

Table 1-11 Data preservation time

Battery type Standby mode Boot mode

Main battery (3,600 mAh) 5 days 65 days Main battery (4,700 mAh) 6 days 80 days

1.7.2 RTC battery

The RTC battery provides power to keep the current date, time and other setup information in memory while the computer is turned off. Table 1-12 lists the charging time and data preservation period of the RTC battery.

Table 1-12 RTC battery charging/data preservation time

Status Time

Charging Time (power on) 8 hours Data preservation period (full charge) 30 days

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Page 44

1 Hardware Overview 1.8 AC Adapter

1.8 AC Adapter

The AC adapter is used to charge the battery. Table 1-13 lists the AC adapter specifications.

Table 1-13 AC adapter specifications

Parameter Specification

G71C0004A510(3-pin) / G71C0002SC10(2-pin) Power 60W (Peak 75W) Input voltage 100V/240V Input frequency 50Hz to 60Hz Input current 1.5A or less (100V-240V 4Aload) Output voltage 15V Output current 0A to 4A (At constant voltage mode)

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Chapter 2 Troubleshooting Procedures

[CONFIDENTIAL]

Page 46

2 Troubleshooting Procedures

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2 Troubleshooting Procedures

Chapter 2 Contents

2.1 Troubleshooting..........................................................................................................2-1

2.2 Troubleshooting Flowchart ........................................................................................2-3

2.3 Power Supply Troubleshooting..................................................................................2-7

2.4 System Board Troubleshooting................................................................................2-21

2.5 USB FDD Troubleshooting......................................................................................2-45

2.6 HDD Troubleshooting..............................................................................................2-48

2.7 Keyboard and Touch pad Troubleshooting..............................................................2-53

2.8 Display Troubleshooting..........................................................................................2-56

2.9 Optical Drive Troubleshooting.................................................................................2-58

2.10 Modem Troubleshooting ..........................................................................................2-60

2.11 LAN Troubleshooting ..............................................................................................2-62

2.12 Bluetooth Troubleshooting.......................................................................................2-63

2.13 Wireless LAN Troubleshooting ...............................................................................2-65

2.14 Sound Troubleshooting ............................................................................................2-67

2.15 SD card Slot Troubleshooting ..................................................................................2-70

2.16 Fingerprint sensor Troubleshooting .........................................................................2-71

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2 Troubleshooting Procedures

Figures

Figure 2-1 Troubleshooting flowchart................................................................................2-4

Figure 2-2 A set of tool for debug port test.......................................................................2-24

Tables

Table 2-1 Battery icon.......................................................................................................2-7

Table 2-2 DC IN icon........................................................................................................2-8

Table 2-3-1 Error code（in Intel chipset model） ...............................................................2-9

Table 2-3-2 Error code (in ATI chipset model)..................................................................2-13

Table 2-4-1 Debug port (Boot mode) error status...............................................................2-25

Table 2-4-2 Debug port (Boot mode) error status...............................................................2-34

Table 2-5 FDD error code and status...............................................................................2-46

Table 2-6 HDD error code and status..............................................................................2-51

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2.1 Troubleshooting 2 Troubleshooting Procedures

2.1 Troubleshooting

Chapter 2 describes how to determine if a Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. The FRUs covered are:

1. Power Supply 6. Display 11. Wireless LAN

2. System Board 7. Optical Drive 12. Sound components

3. USB Floppy Disk Drive 8. Modem 13. SD card Slot

4. Hard Disk Drive 9. LAN 14. Fingerprint sensor

5. Keyboard/Touch pad 10. Bluetooth

The Test Program operations are described in Chapter 3. Detailed replacement procedures are described in Chapter 4.

NOTE: Before replacing the system board, it is necessary to execute the subtest 03 DMI

Information save of the 3.3 Setting of the hardware configuration in Chapter 3.

After replacing the system board, it is necessary to execute the subtest 04 DMI

Information recovery and subtest 08 System configuration display of the 3.3 Setting of the hardware configuration in Chapter 3.

Also update with the latest EC/KBC as described in Appendix H “EC/KBC

Rewrite Procedures”.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary:

1. Phillips screwdrivers (For replacement procedures, Refer to Chapter 4)

2. Implements for debugging port check

•

Toshiba DOS system FD

•

RS-232C cross cable

•

Test board with debug port test cable

•

PC for displaying debug port test result

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2 Troubleshooting Procedures 2.1 Troubleshooting

There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting.

(1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g> Connection of modem

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2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which FRU malfunctions. Before going through the flowchart steps, check the following:

 Ask the user if a password is registered and, if it is, ask him or her to enter the

password.

 Make sure that Windows® XP preinstalled by Toshiba is installed on the hard disk.

Operating systems not preinstalled by Toshiba can cause the computer malfunction.

 Make sure all optional equipment is removed from the computer.  Make sure the USB FDD (When connected to the computer) and optical drive are

empty.

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2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

Figure 2-1 Troubleshooting flowchart (1/2)

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2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

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2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

If the diagnostics program cannot detect an error, the problem may be intermittent. The Running Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error, then perform the appropriate troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, display test, CD-ROM/DVD-

ROM test, expansion test, real timer test, Sound/LAN/Modem test, Bluetooth test or IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting

Procedures in Section 2.5.

3. If an error is detected on the hard disk test, perform the HDD Troubleshooting

Procedures in Section 2.6.

4. If an error is detected on the keyboard test (DIAGNOSTICS TEST) and pressed key

display test (ONLY ONE TEST), perform the Keyboard/Touch pad Troubleshooting Procedures in Section 2.7.

5. If an error is detected on the display test, perform the Display Troubleshooting

Procedures in Section 2.8.

6. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Drive

Troubleshooting Procedures in Section 2.9.

7. If an error is detected on the modem test, perform the Modem Troubleshooting

Procedures in Section 2.10.

8. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.11.

9. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting

Procedures in Section 2.12.

10. If an error is detected on the Wireless LAN test, perform the Wireless LAN

Troubleshooting Procedures in Section 2.13.

11. If an error is detected on the Sound test, perform the Sound Troubleshooting

Procedures in Section 2.14.

12. If a malfunction is detected on SD card, perform the SD card slot Troubleshooting

Procedures in Section 2.15.

13. If a malfunction is detected on Fingerprint sensor, perform the Fingerprint sensor

Troubleshooting Procedures in Section 2.16.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

2.3 Power Supply Troubleshooting

The power supply controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are:

Procedure 1: Icons in the LCD Check Procedure 2: Error Code Check Procedure 3: Connection Check Procedure 4: Charge Check Procedure 5: Replacement Check

Procedure 1 Icons in the LCD Check

The following Icons in the LCD indicate the power supply status:

 Battery icon  DC IN icon

The Power Supply Controller (PSC) displays the power supply status through the Battery icon and the DC IN icon in the LCD as listed in the tables below. To check the power supply status, install a battery pack and connect an AC adaptor.

Table 2-1 Battery icon

Battery icon Power supply status

Lights orange Battery is charged and the external DC is input. It has no

relation with ON/OFF of the system power.

Lights green Battery is fully charged and the external DC is input. It has

no relation with ON/OFF of the system power.

Blinks orange (even intervals)

Blinks orange once (at being switched on)

Doesn’t light Any condition other than those above.

The battery level is low while the system power is ON.

The system is driven by only a battery and the battery level is low.

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Table 2-2 DC IN icon

DC IN icon Power supply status

Lights green DC power is being supplied from the AC adapter. Flashes orange There is a problem with the power supply. *1 Doesn’t light Any condition other than those above.

*1 When the Power Supply Controller (PSC) detects a malfunction, the DC IN icon blinks

orange. It shows an error code.

When the icon is blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter.

2. Re-attach the battery pack and the AC adapter.

If the icon is still blinking after the operation above, check the followings: Check 1 If the DC IN icon blinks orange, go to Procedure 2. Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or blue, go to Procedure 4.

NOTE: Use a supplied AC adapter G71C0004A510 (3-pin)/ G71C0002SC10 (2-pin).

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Error Code Check

If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below.

 Start Off for 2 seconds  Error code (8 bit)

“1” On for one second “0” On for half second

Interval between data bits Off for half second The error code begins with the least significant digit. Example: Error code 11h (Error codes are given in hexadecimal format.)

Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare

it to the tables below. Then go to Check 2.

Table 2-3-1 Error code（in Intel chipset model）

Error code Where Error occurs

1*h AC Adaptor 2*h 1st Battery 3*h 2nd Battery 4*h S3V output 5*h E5V output 6*h E3V output 7*h 1R5-E1V output 8*h 1R8-B1V output

9*h PPV output A*h PTV output B*h 1R5-E1V output C*h 1R8-B1V output D*h PPV output E*h PTV output

F*h -

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 AC Adaptor

Error code Meaning

10h AC Adaptor output voltage is over 16.5V. 11h CommonDock voltage is over 16.5V. 12h Current from the DC power supply is over 7.00A. 13h Current from the DC power supply is over 0.5A when there is no loa d. 14h Correction value of 0[A] is out of designed value.

 1st Battery

Error code Meaning

22h 1st battery discharge current over 0.5A when there is no load. 23h 1st battery charge current is over 3.9A in charging. 24h Correction value of 0[A] is out of designed value. 25h 1st battery charge current is over 0.3A in not charging.

 2nd Battery

 S3V output

Error code Meaning

32h 2nd battery discharge current is over 0.5A when the re is no load. 33h 2nd battery charge current is over 3.9A in charging. 34h Correction value of 0[A] is out of designed value. 35h 2nd battery charge current is over 0.3A in not charging.

Error code Meaning

40h S3V voltage is 3.47V or less when the computer is powered on/off. 45h S3V voltage is under 3.14V in normal conditions. 46h S3V voltage is under 3.14V when the computer is booting up.

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 E5V output

Error code Meaning

50h E5V voltage is over 6.00V when the computer is powered on/off. 51h E5V voltage is under 4.50V when the computer is powered on. 52h E5V voltage is under 4.50V when the computer is booting up. 54h E5V voltage is under 4.50V when EV power is maintained and

OUTV1=EV is designated.

 E3V output

Error code Meaning

60h E3V voltage is over 3.96V when the computer is powered on/off. 61h E3V voltage is under 2.81V when the computer is powered on. 62h E3V voltage is under 2.81V when the computer is booting up. 64h E3V voltage is under 2.81 V when EV power is maintained.

 1R5-E1V output

Error code Meaning

70h 1R5-E1V voltage is over 1.80V when the computer is powered on/off. 71h 1R5-E1V voltage is under 1.275V when the computer is powered on. 72h 1R5-E1V voltage is under 1.275V when the computer is booting up. 74h 1R5-E1V voltage is under 1.275V when EV power is maintained and

 1R8-B1V output

Error code Meaning

80h 1R8-B1V voltage is over 2.16V when the computer is powered on/off. 81h 1R8-B1V voltage is under 1.53V when the computer is powered on. 82h 1R8-B1V voltage is under 1.53V when the computer is booting up. 84h 1R8-B1V voltage is under 1.53V when BV power is maintained and

OUTV2=EV is designated.

OUTV４=BV is designated.

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 PPV output

Error code Meaning

90h PPV voltage is over 1.80V when the computer is powered on/off. 91h PPV voltage is under 0.32V when the computer is powered on. 92h PPV voltage is under 0.32V when the computer is booting up.

 PTV output

Error code Meaning

A0h PTV voltage is over 1.26V when the computer is powered on/off. A1h PTV voltage is under 0.89V when the computer is powered on. A2h PTV voltage is under 0.89V when the computer is booting up.

 1R5-E1V output

Error code Meaning

B0h 1R5-E1V voltage is over 1.80V when the computer is powered on/off. B1h 1R5-E1V voltage is under 1.275V when the computer is powered on. B2h 1R5-E1V voltage is under 1.275V when the computer is booting up. B4h 1R5-E1V voltage is under 1.275V when EV power is maintained and

 1R8-B1V output

Error code Meaning

C0h 1R8-B1V voltage is over 2.16V when the computer is powered on/off. C1h 1R8-B1V voltage is under 1.53V when the computer is powered on. C2h 1R8-B1V voltage is under 1.53V when the computer is booting up. C4h 1R8-B1V voltage is under 1.53V when BV power is maintained and

 PPV output

OUTV7=EV is designated.

OUTV8=BV is designated.

Error code Meaning

D0h PPV voltage is over 1.80V when the computer is powered on/off. D1h PPV voltage is under 0.32V when the computer is powered on. D2h PPV voltage is under 0.32V when the computer is booting up.

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 PTV output

Error code Meaning

E0h PTV voltage is over 1.26V when the computer is powered on/off. E1h PTV voltage is under 0.89V when the computer is powered on. E2h PTV voltage is under 0.89V when the computer is booting up.

 Miscellaneous

Error code Meaning

F0h The sub clock does not oscillate.

Table 2-3-2 Error code (in ATI chipset model)

Error code Where Error occurs

1*h AC Adaptor 2*h 1st Battery 3*h 2nd Battery 4*h S3V output 5*h E5V output 6*h E3V output 7*h PMV output 8*h 1R8-B1V output 9*h PPV output A*h PTV output B*h PMV output C*h 1R8-B1V output D*h PPV output E*h PTV output F*h -

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Compare the patterns in the hexadecimal error code to the tables below.  AC Adaptor

Error code Meaning

10h AC Adaptor output voltage is over 16.5V. 11h CommonDock voltage is over 16.5V. 12h Current from the DC power supply is over 7.00A. 13h Current from the DC power supply is over 0.5A when there is no load. 14h Correction value of 0[A] is out of designed value.

 1st Battery

Error code Meaning

22h 1st battery discharge current over 0.5A when there is no load. 23h 1st battery charge current is over 4.3A in charging.

 2nd Battery

 S3V output

24h Correction value of 0[A] is out of designed value. 25h 1st battery charge current is over 0.3A in not charging.

Error code Meaning

32h 2nd battery discharge current is over 0.5A when there is no load. 33h 2nd battery charge current is over 4.3A in charging. 34h Correction value of 0[A] is out of designed value. 35h 2nd battery charge current is over 0.3A in not charging.

Error code Meaning

40h S3V voltage is 3.47V or less when the computer is powered on/off. 45h S3V voltage is under 3.14V in normal conditions. 46h S3V voltage is under 3.14V when the computer is booting up.

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 E5V output

Error code Meaning

OUTV1=EV is designated.

 E3V output

Error code Meaning

OUTV2=EV is designated.

 PMV output

Error code Meaning

70h PMV voltage is over 1.44V when the computer is powered on/off. 71h PMV voltage is under 0.85V when the computer is powered on. 72h PMV voltage is under 0.85V when the computer is booting up.

 1R8-B1V output

Error code Meaning

OUTV４=BV is designated.

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 PPV output

Error code Meaning

90h PPV voltage is over 1.80V when the computer is powered on/off. 91h PPV voltage is under 0.32V when the computer is powered on. 92h PPV voltage is under 0.32V when the computer is booting up.

 PTV output

Error code Meaning

A0h PTV voltage is over 1.26V when the computer is powered on/off. A1h PTV voltage is under 0.89V when the computer is powered on. A2h PTV voltage is under 0.89V when the computer is booting up.

 PMV output

Error code Meaning

B0h PMV voltage is over 1.44V when the computer is powered on/off. B1h PMV voltage is under 0.85V when the computer is powered on. B2h PMV voltage is under 0.85V when the computer is booting up. B4h PMV voltage is under 0.85V when EV power is maintained and

 1R8-B1V output

Error code Meaning

 PPV output

OUTV7=EV is designated.

OUTV8=BV is designated.

Error code Meaning

D0h PPV voltage is over 1.80V when the computer is powered on/off. D1h PPV voltage is under 0.32V when the computer is powered on. D2h PPV voltage is under 0.32V when the computer is booting up.

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 PTV output

Error code Meaning

E0h PTV voltage is over 1.26V when the computer is powered on/off. E1h PTV voltage is under 0.89V when the computer is powered on. E2h PTV voltage is under 0.89V when the computer is booting up.

 Miscellaneous

Error code Meaning

F0h The sub clock does not oscillate.

Check 2 In the case of error code 10h or 12h:

 Make sure the AC adaptor cord and AC power cord are firmly plugged into

the DC IN 15 V socket and wall outlet. If the cables are connected correctly, go to the following step:

 Connect a new AC adaptor and/or AC power cord, if necessary. If the error

still exists, go to Procedure 5.

Check 3 In the case of error code 22h to 25h:

 Make sure the battery pack is correctly installed in the computer. If the

battery pack is correctly installed, go to Procedure3.

Check 4 For any other error, go to Procedure 5.

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Procedure 3 Connection Check

The power supply wiring diagram is shown below:

Any of the connectors may be disconnected. Perform Check 1. Check 1 Disconnect the AC power cord from the wall outlet. Check the power cable for

breaks. If the power cord is damaged, connect a new AC power cord. If there is no damage, go to Check 2.

Check 2 Make sure the AC adaptor cord and AC power cord are firmly plugged into the

DC-IN jack socket and AC adaptor inlet/wall outlet, respectively. If these cables are connected correctly, go to Check 3.

Check 3 Make sure the DC IN jack is firmly connected to the connector CN8800 on the

system board.

• If the DC IN jack is not firmly connected, go to Procedure 1.

• If it is connected, go to Check 4.

Check 4 Use a multimeter to make sure the AC adaptor output voltage is close to 15 V. If

the output is several percent lower than 15 V, go to Check 5. If the output is close to 15 V, go to Check 6.

Check 5 Connect a new AC adaptor or AC power cord.

• If the DC IN icon does not light, go to Procedure 5.

• If the battery icon does not light, go to Check 6.

Check 6 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery icon still does not light, go to Procedure 4.

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Procedure 4 Charge Check

Check 1 Make sure the AC adaptor and AC power cord are firmly plugged into the DC IN

socket and the wall outlet. If these cables are connected correctly, replace the AC adaptor (and/or AC power cord, if necessary).

Check 2 Make sure the battery is properly installed. If the battery is properly installed, go

to Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack. If the battery pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too hot or cold. Return the temperature to a normal

operating condition. If the battery pack still is not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack still is not charged,

go to Procedure 5.

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Procedure 5 Replacement Check

The system board processor module may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures. Check the connection between the AC adaptor and system board and connection. After checking the connections, perform the following Check 1:

When AC adapter is connected: Check 1 AC adapter may be faulty. Replace the AC adapter with a new one. If the problem

still occurs, perform Check 2.

Check 2 System board may be faulty. Replace the system board with a new one.

When AC adapter is not connected: (When driving with battery pack)

Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 2.

Check 2 System board may be faulty. Replace it with a new one.

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2.4 System Board Troubleshooting

This section describes how to determine if the system board and CPU are defective or not functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.

The procedures described in this section are:

Procedure 1: Message Check Procedure 2: Debugging Port Check (Boot Mode) Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check

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Procedure 1 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.  If there is no error message, go to Procedure 2.  If Windows XP is properly loaded, go to Procedure 3.

Check 1 If one of the following error messages appears on the screen, press F1 as the

message instructs. These errors occur when the system configuration preserved in the RTC memory (CMOS type memory) is not the same as the actual configuration or when the data is lost.

If you press F1 as the message instructs, returns all system settings to their default values. Then the system reboots.

If error message (b) appears often when the power is turned on, replace the RTC

battery. If any other error message displays, perform Check 2.

(a) *** Bad HDD type ***

Check system. Then press [F1] key ......

(b) *** RTC battery is low or CMOS checksum is

inconsistent ***

Press [F1] key to set Date/Time ......

Check system. Then press [F1] key ......

(d) *** Bad memory size ***

Check system. Then press [F1] key ......

(e) *** Bad time function ***

Check system. Then press [F1] key ......

(g) *** Bad check sum (ROM) ***

Check system. Then press [F1] key ......

Check 2 If the following error message is displayed on the screen, press any key as the

message instructs. The following error message appears when data stored in RAM under the resume function is lost because the battery has become discharged or the system board is damaged. Go to Procedure 3.

WARNING: RESUME FAILURE. PRESS ANY KEY TO CONTINUE.

If any other error message displays, perform Check 3.

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Check 3 The IRT checks the system board. When the IRT detects an error, the system

stops or an error message appears. If one of the following error messages (1) through (15), (20) or (21) appears, go to

Procedure 4. If the error message (16) appears, go to the Keyboard Troubleshooting Procedures

in Section 2.7. If the error message (17) or (18) appears, go to the HDD Troubleshooting

Procedures in Section 2.6. If the error message (19) appears, go to the Optical Drive Troubleshooting

Procedures in Section 2.9.

(1) PIT ERROR (2) MEMORY REFRESH ERROR (3) TIMER CH.2 OUT ERROR (4) FIRST 64KB MEMORY ERROR (5) FIRST 64KB MEMORY PARITY ERROR (6) VRAM ERROR (7) SYSTEM MEMORY ERROR (8) SYSTEM MEMORY PARITY ERROR (9) MEMORY ERROR (10) EXTENDED MEMORY PARITY ERROR (11) DMA PAGE REGISTER ERROR (12) DMAC #1 ERROR (13) DMAC #2 ERROR (14) PIC #1 ERROR (15) PIC #2 ERROR (16) KBC ERROR (17) HDC ERROR (18) Built-in HDD ERROR (19) CD-ROM ERROR (20) TIMER INTERRUPT ERROR (21) RTC UPDATE ERROR

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Procedure 2 Debugging Port Check (Boot Mode)

Check the D port status by a debug port test. The tool for debug port test is shown below.

Figure 2-2 A set of tool for debug port test

The test procedures are follows:

1. Connect the debug port test cable to the connector CN3490 of the system board. For

disassembling to connect the test cable, refer to Chapter 4.

2. Connect the debug port test cable and RS-232C cross-cable to the test board.

3. Connect the RS-232C Cross-cable to the PC that displays the test results.

4. Boot the computer in DOS mode.

5. Execute GETDPORT.COM in the text menu in CPU REAL mode. (Insert the FD for

starting D port into FDD and input “FD starting drive:>dport”.) The D port status is displayed in the following form;

6. When the D port status is FFFF (normal status), go to Procedure 4. When the D port

status falls into any other status than FFFF, go to Procedure 3.

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[Intel chipset model]

Table 2-4-1 Debug port (Boot mode) error status (1/9)

D port status Inspection items Details

Boot block

F000

F001 EC/KBC rewrite check If “rewrite” is requested, go to “BIOS rewrite

F005

Permission of A20 line and clear of software reset bit

Prohibition of APIC Initialization of MCH and ICH Initialization of Super I/O Initialization of debug port Dummy read of 3rd Bus data Initialization of only PIT CH0 Setting of printer port (only for models

supporting printer port)

(only for models supporting Super IO)

(only for models supporting Super IO or not)

Initialization of SC F002 Key input (skip when returned to S3) When a key pressed ,check the key (skip when

Enables CPU cache

Only PIT CH0 initialization (for HOLD_ON) CHECK SUM CHECK Transition to protect mode Boot block checksum (skip when returned to S3)

(halts when error) Checksum other than boot block (skip when

returned to S3)

process”

returned to S3)

F006

F007

F008 Transition to real mode and copy of

Security check BIOS rewrite request check If Checksum check error occurred on except

Transits to System BIOS IRT BIOS rewrite process

BIOS to RAM

Boot Block or rewrite is required by user, go to “BIOS rewrite process”.

Initialization of ICHM. D31 Configuration of DRAM Permission of cache (L1 cache only) Memory clear

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Table 2-4-1 Debug port (Boot mode) error status (2/9)

D port status Inspection items Details

F009

Saving key scan code Setting of TASK_1ms_TSC FAN control

Initialization of sound

When request BIOS, EC/KBC rewriting

When BIOS renewal is prohibited

When BIOS ROM is abnormal Blinks orange (cycle: 2s(On:1s,Off:1s)) Key input

Reading CHGBIOSA.EXE / CHGFIRMA.EXE

Clears mute Sets the volume to max. (model controlling volume)

Blinks green (cycle:2s, on:1s, off:1s) Blinks orange (cycle: 8s(On:4s,Off:4s), beeps for

30s and holts (DPORT=F00BH))

Prohibition of USB Beep Waiting for key input

FDC reset Setting parameters for 2HD(1.44MB) Reading of first sector, If it is the data of 1.44MB

(2HD), the media type is definite. Setting of parameters for 2DD (720KB)

Retrieval of “CHGBIOSA.EXE” from the root directory.

F100

Reading of EXE header of “CHGBIOSA.EXE” and “CHGFIRMA.EXE” Key input when error occurred

Execution of “CHGBIOSA.EXE” and

“CHGFIRMA.EXE” Prohibition of cache Permission of L1/L2 cache in Flash

ROM area Renewal of microcode

Directory start header and calculates the sector Read 1 sector of the root directory Retrieval of entry of “CHGBIOSA.EXE”

/“CHGFIRMA.EXE” from the sector read.

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Table 2-4-1 Debug port (Boot mode) error status (3/9)

D port status Inspection items Details

(F100) Initialization of H/W (before DRAM

recognition)

F101

Initialization of PIT channel 1 Check of DRAM type and size

(at cold boot)

SM-RAM stack area test HLT When it can not be used as a stack

F102

Cache configuration

Initialization of MCH

Initialization of ICH.D30.Func0 Initialization of ICH.D31.Func0

Initialization of ICH.D31.Func1 Initialization of USB. Controller Initialization of ICH.D31.Func3 Initialization of ICH Audio

Initialization of TI controller

(Setting the refresh interval to “30μs”) When unsupported memory is connected,

becoming HLT after beep sound (HLT when DRAM size is 0)

Cache permission (L1/L2 Cache) CMOS access test (at cold boot) (HLT when an error is detected) Battery level check of CMOS CMOS checksum check Initialization of CMOS data (1)

Setting of IRT status

Storing DRAM size in CMOS

F103 Resume branch (at cold boot)

(Setting of boot status and IRT busy flag, The rest bits are 0)

Not resume when a CMOS error occurred Not resume when resume status code is not set Resume error check

S3 returning error (ICH)

Resume error F17AH RSM_UNKNOWN_ERR

SM-RAM checksum check

Resume error F173H RSM_SMRAM_ERR

RAM area checksum check in system BIOS

Resume error F179H SM_RAMBIOS_ERR

Expansion memory checksum check

Resume error F176H RSM_EXTMEM_ERR

PnP RAM checksum check

Resume error F177H RSM_PNPRAM_ERR

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Table 2-4-1 Debug port (Boot mode) error status (4/9)

D port status Inspection items Details

F104 F105

F106

Transition to RESUME-MAIN Resume error process

Copying ROM/RAM of system BIOS (HLT, when error occurs) Security check SMRAM initialization

APIC initialization WakeUp factor check

SMRAM base rewriting and CPU state map saving for BIOS

Permission of SMI based on ASMI Initialization of devices which need

initialization before PCI bus initialization

Reset of CPU clock to low Prohibition of all SMI Clearance of resume status Return to ROM Turning area of C0000h to EFFFFh to PCI

(Prohibition of DRAM) Setting of resume error request

PIT test (Cold boot only) and initialization

Setting of test pattern to channel 0 of PIT#0 Check whether the set test pattern can be read Initialization of PIT channel 0

(Setting of timer interruption interval to 55ms)

Initialization of PIT channel 2

(Setting of the sound generator frequency to 664Hz)

Test of PIT channel 1 (Check whether the refresh

signal works normally in 30 micro-s refresh interval) HLT, when the time is out

Test of PIT channel 2

(Check whether the speaker gate works

normally) CPU clock measurement Check of parameter block A Permission of SMI except auto-off

function Judgment of destination (country)

from DMI data

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Table 2-4-1 Debug port (Boot mode) error status (5/9)

D port status Inspection items Details

(F106)

F107

Check of CMOS default check (When there is bad battery or bad checksum

(ROM,CMOS), executes default setting.)

Control of over input power Control of battery discharge

current (1CmA) Control of over current of AC

adaptor Execution of the dividing process

for measuring IRT time Setting of clock generator Initialization of CPU Saving memory configuration to

buffer Reading of EC version Update of flash ROM type

Initialization of ACPI table (for execution of option ROM) Initialization of devices which

need initialization before PCI bus initialization

Setting the operation mode of IDE device Setting the operation mode AC97’/Azaria and

control of AC97’

Initialization of PIC Test of PIC Initialization of Password

F108

PCI bus initialization Initialization of LAN information Check of WakeUp factor

Initialization of temperature control information KBC initialization VGA display off, Reset control Control of built-in LAN permission/prohibition Initialization of PCI Express Sound initialization PC multi-box status acquisition ( model supporting

select bay) HC initialization, device connection recognition

Recognition of SD memory card and initialization

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Table 2-4-1 Debug port (Boot mode) error status (6/9)

D port status Inspection items Details

F109

F10A

Task generation for waiting INIT_PCI completion

Initialization of SVP (model supporting SVP)

CMOS data initialization (2) PnP initialization Setting of setup items

Waiting for the completion of Multibox status check

H/W setting based on resource Task generation for waiting PnP

resource making completion PnP H/W initialization

PCI automatic configuration

PC card slot initialization SIO initialization (for models supporting SIO) FIR initialization (for models supporting FIR) Making of work for automatic configuration Acquisition of PCI IRQ Configuration Saving the result of configuration

Task generation for waiting PCI_CONFIGURATION completion

Initialization of H/W necessary after PCI configuration

F10B

Enabling power off Output code generation

F10C FIRST_64KB_CHECK F10D INIT_INT_VECTOR (Initialization of vectors) F10E INIT_NDP

F10F

INIT_SYSTEM (Initialization of system)

Printer port setting (for models supporting printer) HDD initialization sequence start FDD initialization sequence start (for models

supporting printer internal FDD)

(Check of first 64KB memory)

(Initialization of NDP) Storing of CMOS error status to

IRT_ERR_STS_BUF

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4-1 Debug port (Boot mode) error status (7/9)

D port status Inspection items Details

(F10F)

completion, VGA BIOS initialization

F111 F113 DISP_LOGO (Displaying logo) F114 SYS_MEM_CHECK (Check of conventio n memory)(Boot)

F115 EXT_MEM_CHECK (Check of exception in the protected mode)(Boot)

Exception check in the protected

F116 INIT_SYS_MEM Initialization of conventional memory (Reboot) F118 CHK_DMA_PAGE (Check of DMA Page Register) (Boot) F119 CHECK_DMAC (Initialization of DMAC) (Boot) F11A INIT_DMAC (Initialization of DMAC) (Boot) F11B CHECK_PRT (Check of printer existence) (For models supporting

F11C CHECK_SIO (Check of SIO) (model supporting SIO) F11D Displaying the result of

F11E BOOT_PASSWORD (Check of

Call VGA BIOS

mode

DIAGNOSTIC

password)

Control of CD POWER SW (model supporting CD Play)

Timer initialization start EC initialization & Reading of battery information Update of system BIOS (Update of EDID information

for LCD) Waiting VGA power on F110 Waiting for VGA chip initialization

Waiting completion of display access

Start of waiting logo display DPORT=F125

Dport=F117h when error occurs

Printer port)

(When the DIAGNOSTIC mode is permitted) Waiting for FDD initialization completion in Reboot

mode (model with built-in FDD) Waiting for HDD initialization completion Check of key input during IRT (waiting for KBC

initialization completion) I/O LOCK process (model supporting I/O LOCK) Initialization of ATA priority in Boot mode Key input check during IRT (waiting here completion

of KBC initialization) Input password (Waiting completion of HDD

initialization) I/O LOCK process (model supporting I/O LOCK)

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4-1 Debug port (Boot mode) error status (8/9)

D port status Inspection items Details

(F11E)

F11F F120 PRE_BOOT_SETUP

EX_IO_ROM_CHECK

Initialization of TPM (model supporting TPM) (Option I/O ROM check) Saving of value in 40:00h (for SIO

saving/restoring) Setting of font address for resume password Setting of repeat parameter for USB KB Final check of key input during IRT Storing of T_SHADOW_RAM_SIZE Update of system resource just before booting Rewriting of memory map data of INT15h E820h

function Waiting for AC-Link initialization completion Renewal of table for DMI Copying ACPI table to uppermost of extension

memory Waiting for completion of writing the PSC version

to BIOS Waiting for completion of setting clock generator

When error occurred, halt at F121 IRT_CLOCK_GENERATOR_ERR

Waiting for completion of initialization of Serial port (for models supporting SIO)

Cancel of NMI Mask TIT check sum Clear of the IRT flag of Runtime side Update of check sum of Runtime side Hibernation branch (for models supporting BIOS

Hibernation) Initialization of Bluetooth (for models supporting

Bluetooth) Check for existence of target maintenance card Prohibition of unused PC card not used Setting Wakeup status data for ACPI

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4-1 Debug port (Boot mode) error status (9/9)

D port status Inspection items Details

(F120) Initialization of HW just before BOOT and waiting

the completion

Notifies the DVI connection status to VGA BIOS

(models supporting DVI) Setting of battery save mode Setting of date Waiting for Bluetooth initialization completion

(models supporting Bluetooth) Update of DMI Wakeup factor, Update of SM-BIOS

structure table PCI device configuration space close Cache control Process for CPU

Make the CPU clock to be set by SETUP Waiting of motor-off completion of disabled HDD Final decision of USB FDD drive information Post processing of PRE_BOOT_SETUP Clear of PWRBTN_STS Enabling POWER Button

F122

Initialization of SC

F124 Clears IRT status

Renewal of checksum of Runtime side.

FFFF

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

[ATI chipset model]

Table 2-4-2 Debug port (Boot mode) error status (1/9)

D port status Inspection items Details

Boot block

F001 EC/KBC rewrite check If “rewrite” is requested, go to “BIOS rewrite

F005

Permission of A20 line and clear of software reset bit

Prohibition of APIC Initialization of North Bridge and

South Bridge Initialization of Super I/O Initialization of debug port Dummy read of EC 3rd Bus data Initialization of only PIT CH0 Setting of printer port (only for models

supporting printer port) CHECK SUM CHECK Transition to Protect mode Boot block checksum (skip when

returned to S3) Checksum other than boot block (skip

when returned to S3)

Initialization of SC When error, holts. DPORT=F003H or F004H F002 Key input (skip when returned to S3) When a key pressed ,check the key (skip when

Enables CPU cache

(halts, when error) F000

process”

returned to S3)

F006

F007

Security check BIOS rewrite request check If Checksum check error occurred on except

Transits to System BIOS IRT BIOS rewrite process

Boot Block or rewrite is required by user, go to “BIOS rewrite process”.

Initialization of South Bridge Configuration of DRAM Permission of cache (L1 cache only) Memory clear

Transition to real mode and copy of BIOS to RAM

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4-2 Debug port (Boot mode) error status (2/9)

D port status Inspection items Details

F009

Saving key scan code Setting of TASK_1ms_TSC FAN control Initialization of sound Clears mute

When request BIOS, EC/KBC rewriting

When BIOS renewal is prohibited

When BIOS ROM is abnormal Blinks orange (cycle: 2s(On:1s,Off:1s)) Key input

Reading CHGBIOSA.EXE / CHGFIRMA.EXE

Blinks green (cycle:2s, on:1s, off:1s) Blinks orange (cycle: 8s(On:4s,Off:4s), beeps for

30s and holts (DPORT=F00BH))

Prohibition of USB Beep Waiting for key input

FDC reset Setting parameters for 2HD(1.44MB) Reading of first sector, If it is the data of 1.44MB

(2HD), the media type is definite. Setting of parameters for 2DD (720KB)

Retrieval of “CHGBIOSA.EXE” from the root directory.

F100

Reading of EXE header of “CHGBIOSA.EXE” and “CHGFIRMA.EXE” Key input when error occurred

Execution of “CHGBIOSA.EXE” and

“CHGFIRMA.EXE” Prohibition of cache Permission of L1/L2 cache in Flash

ROM area Renewal of microcode

Directory start header and calculates the sector Read 1 sector of the root directory Retrieval of entry of “CHGBIOSA.EXE”

/“CHGFIRMA.EXE” from the sector read.

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4-2 Debug port (Boot mode) error status (3/9)

D port status Inspection items Details

(F100) Initialization of H/W (before DRAM

recognition)

F101

Initialization of PIT channel 1 Check of DRAM type and size

(at cold boot)

SM-RAM stack area test HLT When it can not be used as a stack

F102

Cache configuration Cache permission (L1/L2 Cache) CMOS access test (at cold boot) (HLT when an error is detected)

Battery level check of CMOS

Initialization of North Bridge

I Initialization of South Bridge

Initialization of GPIO

Initialization of TI controller

(Setting the refresh interval to “30μs”) When unsupported memory is connected,

becoming HLT after beep sound HLT when DRAM size is 0

CMOS checksum check Initialization of CMOS data (1)

Setting of IRT status

Storing DRAM size

F103 Resume branch (at cold boot)

(Setting of boot status and IRT busy flag, The rest bits are 0)

Not resume when a CMOS error occurred Not resume when resume status code is not set Resume error check

S3 returning error (South Bridge)

Resume error F17AH RSM_UNKNOWN_ERR

SM-RAM checksum check

Resume error F173H RSM_SMRAM_ERR

RAM area checksum check in system BIOS

Resume error F179H SM_RAMBIOS_ERR

Expansion memory checksum check

Resume error F176H RSM_EXTMEM_ERR

PnP RAM checksum check

Resume error F177H RSM_PNPRAM_ERR

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4-2 Debug port (Boot mode) error status (4/9)

D port status Inspection items Details

(F103)

F104 F105

F106

Transition to RESUME-MAIN Resume error process

Copying ROM/RAM of system BIOS (HLT, when error occurs) Security check SMRAM initialization

APIC initialization WakeUp factor check

SMRAM base rewriting and CPU state map saving for BIOS

Permission of SMI based on ASMI Initialization of devices which need

initialization before PCI bus initialization

Reset of CPU clock to low Prohibition of all SMI Clearance of resume status Return to ROM Turning area of C0000h to EFFFFh to PCI

(Prohibition of DRAM) Setting of resume error request

Initialization of PCI Express

Setting of test pattern to channel 0 of PIT#0 Check whether the set test pattern can be read Initialization of PIT channel 0

(Setting of timer interruption interval to 55ms)

Initialization of PIT channel 2

(Setting of the sound generator frequency to 664Hz)

Test of PIT channel 1 (Check whether the refresh

signal works normally in 30 micro-s refresh interval) HLT, when the time is out

Test of PIT channel 2

(Check whether the speaker gate works

normally) CPU clock measurement Check of parameter block A Permission of SMI except auto-off

function Judgment of destination (country)

from DMI data

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4-2 Debug port (Boot mode) error status (5/9)

D port status Inspection items Details

(F106)

F107

Check of CMOS default check (When there is bad battery or bad checksum (ROM,

CMOS), executes default setting.)

Control of over input power Control of battery discharge

current (1CmA) Control of over current of AC

adaptor Execution of the dividing process

for measuring IRT time Setting of clock generator Initialization of CPU Saving memory configuration to

buffer Reading of EC version Update of flash ROM type

Initialization of ACPI table (for execution of option ROM) Initialization of devices which

need initialization before PCI bus initialization

Permission of PCI Arbitration Initializing of Chipset A-LINK Setting of operation mode of IDE device

F108

Setting the operation mode AC97’/Azaria and control of AC97’

select bay) HC initialization, device connection recognition

Recognition of SD memory card and initialization

PCI bus initialization Initialization of LAN information Check of WakeUp factor

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4-2 Debug port (Boot mode) error status (6/9)

D port status Inspection items Details

F109

F10A

Task generation for waiting INIT_PCI completion

Initialization of SVP (model supporting SVP)

CMOS data initialization (2) PnP initialization Setting of setup items

Waiting for the completion of Multibox status check

H/W setting based on resource Task generation for waiting PnP

resource making completion PnP H/W initialization

PCI automatic configuration

Task generation for waiting PCI_CONFIGURATION completion

Initialization of H/W necessary after PCI configuration

F10B

Enabling power off Output code generation

F10C FIRST_64KB_CHECK F10D INIT_INT_VECTOR (Initialization of vectors) F10E INIT_NDP

F10F

INIT_SYSTEM (Initialization of system)

Printer port setting (for models supporting printer) HDD initialization sequence start FDD initialization sequence start (for models

supporting printer internal FDD)

(Check of first 64KB memory)

(Initialization of NDP) Storing of CMOS error status to

IRT_ERR_STS_BUF

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4-2 Debug port (Boot mode) error status (7/9)

D port status Inspection items Details

(F10F)

completion, VGA BIOS initialization

F111 F113 DISP_LOGO (Displaying logo) Start of waiting logo display DPORT=F125 (not

F114 SYS_MEM_CHECK (Check of conventio n memory)(Boot) F115 EXT_MEM_CHECK (Check of exception in the protected mode)(Boot)

Exception check in the protected

F116 INIT_SYS_MEM Initialization of conventional memory (Reboot) F118 CHK_DMA_PAGE (Check of DMA Page Register) (Boot)

F119 CHECK_DMAC (Initialization of DMAC) (Boot) F11A INIT_DMAC (Initialization of DMA) (Boot) F11B CHECK_PRT (Check of printer existence) (For models supporting

F11C CHECK_SIO (Check of SIO) (model supporting SIO) F11D Displaying the result of

F11E BOOT_PASSWORD (Check of

Call VGA BIOS

mode

DIAGNOSTIC

password)

Timer initialization start EC initialization & Reading of battery information Update of system BIOS (Update of EDID information

for LCD) Waiting VGA power on F110 Waiting for VGA chip initialization

Waiting completion of display access

used)

DPORT=F117h when error occurs

Printer port)

(When the DIAGNOSTIC mode is permitted) Waiting for FDD initialization completion in Reboot

mode (model with built-in FDD) Waiting for HDD initialization completion Check of key input during IRT (waiting for KBC

initialization completion) I/O LOCK process (model supporting I/O LOCK) Initialization of ATA priority in Boot mode Key input check during IRT (waiting here completion

of KBC initialization) Input password (Waiting completion of HDD

initialization) I/O LOCK process (model supporting I/O LOCK)

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4-2 Debug port (Boot mode) error status (8/9)

D port status Inspection items Details

(F11E)

F11F

F120 PRE_BOOT_SETUP

EX_IO_ROM_CHECK

Initialization of TPM (model supporting TPM) (Option I/O ROM check) Saving of value in 40:00h (for SIO

function Renewal of table for DMI Setting parts information Copying ACPI table to uppermost of extension

memory Waiting for completion of writing PSC version to

BIOS Waiting for completion of setting clock generator

When error occurred, halt at F121 IRT_CLOCK_GENERATOR_ERR

Waiting for completion of initialization of Serial port (for models supporting SIO)

Cancel of NMI Mask TIT check sum Clear of the IRT flag of Runtime side Update of check sum of Runtime side Hibernation branch (for models supporting BIOS

Hibernation) Initialization of Bluetooth (for models supporting

Bluetooth) Check for existence of target maintenance card Prohibition of unused PC card not used Setting Wakeup status data for ACPI

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4-2 Debug port (Boot mode) error status (9/9)

D port status Inspection items Details

(F120) Initialization of HW just before BOOT and waiting

the completion

Notifies the DVI connection status to VGA BIOS

(models supporting DVI) Setting of battery save mode Setting of date Waiting for Bluetooth initialization completion

(models supporting Bluetooth) Update of DMI Wakeup factor, Update of SM-BIOS

structure table PCI device configuration space close Cache control Process for CPU

Make the CPU clock to be set by SETUP Waiting of motor-off completion of disabled HDD Final decision of USB FDD drive information Post processing of PRE_BOOT_SETUP Initializing PCI Express device (2) Clear of PWRBTN_STS Enabling POWER Button

F122

Initialization of SC

F124 Clears IRT status

FFFF

Renewal of checksum of Runtime side.

NOTE: Status outputted by the test means the last error detected in the debug port test.

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform these tests.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Floppy Disk test

6. Async test

7. Hard Disk test

8. Real Timer test

9. NDP test

10. Expansion test

11. CD-ROM/DVD-ROM test

12. Only One test

13. Wireless LAN test

14. Sound test

15. LAN/Modem/Bluetooth/IEEE1394 test

If an error is detected during these tests, go to Procedure 4.

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Procedure 4 Replacement Check

The system board connectors may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace it.

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2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures

2.5 USB FDD Troubleshooting

This section describes how to determine if the USB FDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: USB FDD Head Cleaning Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector Check and Replacement Check

Procedure 1 USB FDD Head Cleaning Check

USB FDD head cleaning operation details are given in Chapter 3, Tests and Diagnostics. Connect a USB floppy disk drive to a computer and insert the Diagnostics Disk in the USB

floppy disk drive, turn on the computer and run the test. Clean the USB FDD heads using the cleaning kit. If the USB FDD still does not function properly after cleaning, go to Procedure

2. If the test program cannot be executed, go to Procedure 3.

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2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting

Procedure 2 Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

Floppy disk drive test error codes and their status names are listed in Table 2-5. Make sure the floppy disk is formatted correctly and that the write protect tab is disabled. If any other errors occur while executing the FDD diagnostics test, go to Check 1.

Table 2-5 FDD error code and status

Code Status

01h Bad command error 02h Address mark not found 03h Write protected 04h Record not found 06h Media removed 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h Not drive error 80h Time out error

EEh Write buffer error

FFh Data compare error

Check 1 If the following message appears, disable the write protect tab on the floppy disk.

If any other message appears, perform Check 2.

Write protected

Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

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2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Connector Check and Replacement Check

The USB FDD is connected to the System Board. Check 1 When using the USB port, make sure the USB FDD cable is firmly connected to

CN4612, CN4611 or CN4610 on the System.

If any of the connections are loose, reconnect firmly and repeat Procedure 2. If any of the connections is damaged, or there is still an error, go to Check 2.

Check 2 The USB FDD or USB FDD cable may be defective or damaged. Replace it with

a new one. If the USB FDD is still not functioning properly, perform Check 3.

Check 3 Replace the System board with a new one following the steps in Chapter 4,

Replacement Procedures.

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2 Troubleshooting Procedures 2.6 HDD Troubleshooting

2.6 HDD Troubleshooting

This section describes how to determine if the HDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Partition Check Procedure 2: Message Check Procedure 3: Format Check Procedure 4: Diagnostic Test Program Execution Check Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the hard disk will be erased when you execute the HDD

troubleshooting procedures. Transfer the contents of the hard disk to floppy disks or other storage media.

Procedure 1 Partition Check

Insert the Toshiba DOS system disk and restart the computer with U key holding down. Perform the following checks:

Check 1 Type C: and press Enter. If you cannot change to drive C, go to Check 2. If you

can change to drive C, go to Procedure 2.

Check 2 Type FDISK and press Enter. Choose Display Partition Information from the

FDISK menu. If drive C is listed, go to Check 3. If drive C is not listed, return to the FDISK menu and choose the option to create a DOS partition on drive C. Restart the computer from the Toshiba DOS system disk. If the problem still exists, go to Procedure 2.

Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not

listed as active, return to the FDISK menu and choose the option to set the active partition for drive C. Restart the computer and then go to Procedure 2.

Check 4 Remove the FD and restart the computer. If the problem still exists, go to

Procedure 2.

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2.6 HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.

Make sure no floppy disk is in the USB FDD. Turn on the computer and check the message on the screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with Check 1 below and perform the other checks as instructed.

Check 1 If any of the following messages appear, go to Procedure 3. If the following

messages do not appear, perform Check 2.

Built-in HDD ERROR (After 5 seconds this message will disappear.)

CD-ROM ERROR (After 5 seconds this message will disappear.)

Check 2 If either of the following messages appears, go to Check 3. If the following

messages do not appear, perform Check 5.

Insert system disk in drive

Press any key when ready .....

Non-System disk or disk error Replace and press any key when ready

Check 3 Using the SYS command of the DOS, transfer the system to the 2.5” HDD. If the

system is not transferred, go to Procedure 3. Refer to the DOS Manual for detailed operation.

If the following message appears on the display, the system program has been transferred to the HDD.

System Transferred

If an error message appears on the display, perform Check 5.

Check 4 2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the

steps described in Chapter 4, Replacement Procedures for disassembling.). Insert HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to Procedure 3.

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2 Troubleshooting Procedures 2.6 HDD Troubleshooting

Procedure 3 Format Check

The computer’s HDD is formatted using the DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required.

Refer to the DOS Manual for the operation of DOS. For the format by the test program, refer to the Chapter 3.

Check 1 Format the 2.5” HDD using DOS FORMAT command. Type as FORMAT C: /

S/U. If the 2.5” HDD can not be formatted, perform Check 2.

Check 2 Using the DOS FDISK command, set the 2.5” HDD partition. If the partition is

not set, go to Check 3. If it is set, format the 2.5” HDD using DOS FORMAT command.

Check 3 Using the Diagnostic Disk, format the 2.5” HDD with a format option (physical

format). If HDD is formatted, set the 2.5” HDD partition using DOS FDISK command.

If you cannot format the 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4.

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2.6 HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. Replace the HDD with a new one following the instructions in Chapter 4, Replacement Procedures. The error codes and statuses are listed in Table 2-6. If an error code is not generated or the problem still exists, go to Procedure 5.

Table 2-6 HDD error code and status

Code Status

01h Bad command error 02h Address mark not found 04h Record not found 05h HDC not reset 07h Drive not initialized 08h Overrun error (DRQ)

09h DMA boundary error 0Ah Bad sector error 0Bh Bad track error

10h ECC error

11h ECC recover enable

12h DMA CRC error

20h HDC error

40h Seek error

80h Time out error AAh Drive not ready BBh Undefined error

CCh Write fault

E0h Status error EEh Access time error

DAh No HDD

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2 Troubleshooting Procedures 2.6 HDD Troubleshooting

Procedure 5 Connector Check and Replacement Check

The HDD may be disconnected, or the HDD, HDD cable or system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks:

Check 1 Make sure the HDD is firmly connected to CN1850 on the system board.

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If

there is still an error, go to Check 2.

Check 2 The HDD may be damaged. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures. If the problem still exists, perform Check

Check 3 The System board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

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Toshiba satellite pro a120, tecra a8 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

SAFETY PRECAUTIONS

Table of Contents

1.1 Features

1 Hardware Overview 1.2 2.5-inch Hard Disk Drive

1.3 Keyboard

1.4 Optical Drive

1.4.1 CD-ROM Drive

1.4.2 DVD-ROM Drive

1.4.3 DVD-ROM & CD-R/RW Drive

1.4.4 DVD-Super Multi Drive

1.5 TFT Color Display 1 Hardware Overview

1.5.1 LCD Module

1.5.2 FL Inverter Board

1.6 Power Supply

1.7 Batteries

1.7.1 Main Battery

1.7.2 RTC battery

1.8 AC Adapter

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

2.5 USB FDD Troubleshooting 2 Troubleshooting Procedures

2.6 HDD Troubleshooting