Toshiba Personal Computer Satellite P770/P775 Series Maintenance Manual
First edition March. 2011
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the Satellite Series at the time of this
manual's production. However, succeeding computers and manuals are subject to change without
notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from
errors, omissions, or discrepancies between any succeeding product and this manual.
Trademarks
IBM is a registered trademark, and OS/2 and PS/2 are trademarks of IBM Corporation.
Microsoft, MS-DOS, Windows, DirectSound and DirectMusic are registered trademarks of
Microsoft Corporation.
Intel and Pentium are registered trademarks, and SpeedStep is a trademark of Intel Corporation.
Sound Blaster is a registered trademark of Creative Technology Ltd.
Centronics is a registered trademark of Centronics Data Computer Corporation.
Photo CD is a trademark of Eastman Kodak.
All other properties are trademarks or registered trademarks of their respective holders.
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Preface
This maintenance manual describes how to perform hardware service maintenance for the Toshiba
Personal Computer Satellite, referred to as the Satellite Series in this manual.
The procedures described in this manual are intended to help service technicians isolate faulty
Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your attention.
Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service technicians
and authorized dealers or service providers to ensure the following safety precautions are adhered
to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully fastened, it
could come loose, creating a danger of a short circuit, which could cause overheating,
smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model battery or
an equivalent battery recommended by Toshiba. Installation of the wrong battery can
cause the battery to explode.
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The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Satellite Series system unit and each
FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU
problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
FRUs.
Appendices The appendices describe the following:
Handling the LCD module
Board layout
Pin assignments
Keyboard scan/character codes
Key layout
Screw torque list
Reliability
Conventions
This manual uses the following formats to describe, identify, and highlight terms and operating
procedures.
Acronyms
On the first appearance and whenever necessary for clarification, acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on the
keyboard is printed in boldface type.
Key operation
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Some operations require you to simultaneously use two or more keys. We identify such operations
by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means
you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold
down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the typeface below:
Figure 2-19 3D sensor troubleshooting process ………………..…………………………48
Figure 2-20 Sleep & Charge Troubleshooting…………….………….……….…..…...….50
Figure 2-21 CIR troubleshooting process …………….………...…………………………52
Figure 2-22 Sleep and Play music troubleshooting process ………………………………54
Figure 2-23 Wimax Troubleshooting process.…………….………….……….…..…...….56
Figure 2-24 LAN troubleshooting process …………………….…………………………..58
Table 1-5Quick/Normal Charging Time ..................................................................... 1-15
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1.1 Features 1 Hardware Overview
1.1 Features
The Toshiba P770/P775 is a full-size PC notebook equipped with a Sandy Bridge processor,
providing high-speed processing capabilities and advanced features. The computer employs a
lithium ion battery that allows it to be battery-operated for long periods of time. The display uses
a 17-inch HD LCD, full HD LCD or full HD 3D LCD panel. Many features can be Built To
Order (BTO) to customize the system for each user.
The computer has the following features:
Processor (BTO)
The computer is equipped with one of the following Intel® processors:
The computer has two SODIMM slots which come standard with 1GB/2GB/4GB, accepting
BTO for your memory requirements. It can incorporate up to 8 GB of main memory and
supports DDR3 1,333MHz.
Battery Pack
The computer is powered by one rechargeable and removable lithium ion battery pack. The
capacity can be either 6-cell or 12-cell, depending on the model of the computer.
RTC Battery
The internal rechargeable RTC battery backs up the Real Time Clock and calendar.
Hard Disk Drive (HDD) (BTO)
The computer accommodates a 2.5"/9.5mm or 2.5"/7mm HDD with the following storage
capacities:
y 250GB~750GB, S-ATA (5,400rpm or 7,200rpm)
Solid State Drive (SSD)
The computer accommodates a 2.5"/9.5mm SSD with the following storage capacities:
y 64GB and 128GB, S-ATA
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1 Hardware Overview 1.1 Features
ODD (BTO)
y 12.7mm height DVD Super Multi Drive supporting ±R Double Layer
y 12.7mm height DVD Super Multi Drive supporting ±R Double Layer w/ Label flash
y 12.7mm height BD-Combo Drive
y 12.7mm height BD-Rewritable Drive
Display
The LCD display comes with the following:
y 17.3" (16:9) HD+ (1,600×900) LED w/ LVDS Interface
y 17.3" (16:9) FHD (1,920×1,080) LED w/ eDP Interface for 3D
y 17.3" (16:9) FHD (1,920×1,080) LED w/ LVDS Interface
Graphics (BTO)
Mobile Intel® Huron River HM65 Chipset for integrated graphics display
y nVIDIA N12P-GS 1GB (DDR3) w/ Optimus
y nVIDIA N12P-GS 1GB (DDR3) for 3D Vision
y nVIDIA N12P-GS 2GB (DDR3) w/ Optimus
y nVIDIA N12P-GS 2GB (DDR3) for 3D Vision
y nVIDIA N12P-GV-B 1GB (DDR3) w/ Optimus
Keyboard
The computer is equipped with a Toshiba standard keyboard, which has 101/102/106 1.7±
0.25mm full stroke keys emulating with desktop keyboard. It is a Win7-compliant keyboard
with optional Windows keys and application keys.
Pointing Device
The integrated Wide Touch Pad and two control buttons in the palm rest allow control of
the on-screen pointer and support functions such as the scrolling of windows.
External Monitor Port
The computer has an analog VGA port.
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1.1 Features 1 Hardware Overview
Universal Serial Bus (USB) Ports
The computer has three USB 2.0 and one USB 3.0 ports. It is supported to daisy-chain a
maximum of 127 USB devices. The serial data transfer rate is 5 Gbps or 480 Mbps or 12
Mbps and 1.5 Mbps. These ports support PnP installation and hot plugging.
Bridge Media Slot
This slot allows you to insert an SD/SDHC/SDXC or MMC or MS/MS Pro/MS Duo/MS
Pro Duo/MS Micro and xD memory card. It supports high-speed SD and SDHC. UHS-I is
also supported on SDXC. The MS Duo/MS Pro Duo/MS Micro memory card needs a
adaptor. This model does not support CF or SmartMedia cards.
Sound system
The integrated sound system is composed of two internal Harman/Kardon speakers, an
internal microphone (BTO with Internal Camera), and standard Microphone-IN and
Headphone-OUT ports. Dolby® Advanced Audio and Sleep & Play music function are also
integrated in the system.
Internal Camera (BTO)
It supports VGA (0.3M)/1.3M/3D stereo (1.0M×2) webcam. An internal microphone is
BTO with the Internal Camera and includes echo cancellation. The camera is not a rotation
type.
Headphones/Line-out Jack
This jack connects digital speakers or stereo headphones (16 ohm minimum). When
connected to digital speakers or headphones, the internal speaker is automatically disabled.
Microphone/ Line-in Jack
A 3.5mm mini microphone jack enables connection of a three-conductor microphone for
monaural input and also enables the connection of a stereo device for audio input.
HDMI Out Port (BTO)
The HDMI out port can connect with a Type A connector HDMI cable. The HDMI out port
can send SD and HD video/audio signals. HDMI or HDMI-CEC is BTO item.
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1 Hardware Overview 1.1 Features
LAN (BTO)
The computer has built-in support for 10M/100M/1000M Ethernet LAN (10/100/1000
megabits per second, 10/100/1000BASE-T). It employs a Realtek RTL8111E for
10M/100M/1000M LAN or Realtek RTL8105E for 10M/100M (for discrete platform,
Realtek RTL8111E for 10M/100M/1000M or Realtek RTL8105E for 10M/100M is
employed). It is pre-installed as a standard device in some markets.
Wireless LAN (BTO)
The computer is equipped with a Wireless LAN (WLAN) card. This WLAN module may
come with the following types:
Some computers in this series offer Bluetooth wireless communication function which
eliminates the need for cables between electronic devices such as computers and printers.
When implemented, Bluetooth provides wireless communication in a small space. This
module is Version 3.0 + HS (combo module with WLAN), and supports Toshiba stack &
Microsoft stack.
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1.1 Features 1 Hardware Overview
Figure 1-1 and 1-2 show the computer and its system unit configuration.
Figure 1-1 ID Parts Description Placement Part A
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1 Hardware Overview 1.1 Features
Figure 1-2 ID Parts Description Placement Part B
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1.1 Features 1 Hardware Overview
The system unit of the computer consists of the following components:
Processor (BTO)
The computer is equipped with one of the following Intel® processors:
The computer has two SODIMM slots which come standard with 1GB/2GB/4GB, accepting
BTO for your memory requirements. It can incorporate up to 8 GB of main memory and
supports DDR3 at 1,333MHz.
BIOS ROM (EEPROM)
The system BIOS uses one 4MB/8MB flash ROM. The flash utility can be used to program
both system and keyboard BIOS at the same time.
System Controllers
Advanced Power Management 1.2 support
Support ACPI 3.0B
Support SMBIOS specification V2.4
Hot keys for system control
Audio volume output control
External LED control
Battery scope report and control
Sticky key support
Power switch control
Two host interface channels support
Support three independent devices
Internal Keyboard country selection
Wireless LAN on/off button
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1 Hardware Overview 1.1 Features
Graphics Controller (BTO)
Mobile Intel® Huron River HM65 Chipset for integrated graphics display
y nVIDIA N12P-GS 1GB (DDR3) w/ Optimus
y nVIDIA N12P-GS 1GB (DDR3) for 3D Vision
y nVIDIA N12P-GS 2GB (DDR3) w/ Optimus
y nVIDIA N12P-GS 2GB (DDR3) for 3D Vision
y nVIDIA N12P-GV-B 1GB (DDR3) w/ Optimus
Audio Controller
Realtek Azalia ALC269 for Sleep/Music
One Audio-in port
One Audio-out port: Headphone-out
Internal Microphone (BTO with Internal Camera, MIC with echo cancellation)
Synchronize to change sound output to HDMI
Software EQ support
Dolby support for Harman Kardom
MAXX Audio is supported (JPN only)
Sleep & Play music support
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1.2 2.5-inch HDD/SSD 1 Hardware Overview
1.2 2.5-inch HDD/SSD
The computer contains an extremely low-profile and lightweight, high-performance HDD/SSD.
The HDD/SSD incorporates a 9.5 mm or 7 mm (Only for HDD) height. The HDD/SSD interface
conforms to Serial ATA. Storage capacities supported are 250, 320, 500, 640 and 750GB for
HDD, and 64 and 128GB for SSD.
The HDD/SSD is shown in Figure 1-3. Some of HDD specifications are listed in Table 1-1 and
some of SSD specifications are listed in Table 1-2.
Figure 1-3 SATA HDD/SSD
Table 1-1 HDD Specifications
Item
Capacity (GB)
Rotational Speed (RPM)
Height
User Data Sectors
Bytes / Sector 512 512 512 or 4,096
250G 320GB 500G
5,400 RPM 5,400 RPM 5,400 or 7,200 RPM
7 or 9.5 mm 7 or 9.5 mm 9.5 mm
488,397,168 625,142,448 976,773,168
Specifications
Item
Capacity (GB)
Rotational Speed (RPM)
Height
640GB 750GB
5,400 RPM 5,400 or 7,200 RPM
9.5 mm 9.5 mm
Specifications
User Data Sectors
Bytes / Sector 512 or 4,096 4,096
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1,250,263,728 1,465,170,336
1 Hardware Overview 1.2 2.5-inch HDD/SSD
Table 1-2 SSD Specifications
Item
Capacity (GB)
Height
User Data Sectors
Bytes / Sector 512 512
64GB 128GB
9.5 mm 9.5 mm
125,045,424 250,069,680
Specifications
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1.3 DVD Super Multi Drive (±R Double Layer) 1 Hardware Overview
1.3 DVD Super Multi Drive (±R Double Layer)
The DVD Super Multi drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs. At maximum,
the drive can play back a DVD at 8x speed, read CD-ROM at 24x speed, and write CD-R at 24x
speed, CD-RW at 24x speed, DVD-R at 8x speed, DVD-R (Dual Layer) at 6x speed, DVD-RW
at 6x speed, DVD+R at 8x speed, DVD+R (Double Layer) at 6x speed, DVD+RW at 8x speed
and DVD-RAM at 5x speed.
The DVD Super Multi drive is shown in Figure 1-4 and its specifications are listed in Table 1-3.
CD:
CD-DA, CD-ROM, CD-R, CD-RW, CD-ROMXA, Photo CD
(Multi-Session), Video CD, CD-Extra (CD+), CD-Text, SACD, CD-I.
190ms 170ms
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1 Hardware Overview 1.4 BD-Rewriter and BD-Combo Drives
1.4 BD-Rewriter and BD-Combo Drives
The BD-Rewriter and BD-Combo Drives accept 12-cm (4.72-inch) and 8-cm (3.15-inch) discs.
At maximum, the drive can play back a DVD at 8x speed, read CD-ROM at 24x speed, and write
CD-R at 24x speed, CD-RW at 24x speed, DVD-R at 8x speed, DVD-R (Dual Layer) at 4x speed,
DVD-RW at 6x speed, DVD+R at 8x speed, DVD+R (Double Layer) at 4x speed, DVD+RW at
8x speed and DVD-RAM at 5x speed.
The BD-Rewriter or BD-Combo drive is shown in Figure 1-5 and its specifications are listed in
Table 1-4.
Figure 1-5 BD-Rewriter or BD-Combo Drive (depending on the model)
Table 1-4 Blu-ray Disc Drive specifications
Item BD-ROM Mode DVD-ROM Mode CD-ROM Mode
Data Transfer Rate (Mbytes/s) 27MB/s 10.8MB/s 3.6MB/s