Toshiba satellite p300 Service Manual

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Page 1

Toshiba Personal Computer

Satellite P300

Maintenance Manual

TOSHIBA CORPORATION

File Number 960-Q08

Satellite DynaBook V1, V2 Series Maintenance Manual (960-272)

Page 2

© 2003 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.

Toshiba Personal Computer Washington- Satellite A300 Maintenance Manual First edition Feb 2008

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the Satellite P300 Series at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks

Intel, Intel SpeedStep, Pentium and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries/regions. Windows and Microsoft are registered trademarks of Microsoft Corporation. Photo CD is a trademark of Eastman Kodak. i Link is a trademark of Sony Corporation. TruSurround XT, Trubass, Dialog Clarity, SRS and (•)symbol are trademarks of SRS Labs, Inc. TruSurround XT technology is in corporated under license from SRS Labs, Inc. Other trademarks and registered trademarks not listed above may be used in this manual.

Satellite P300Maintenance Manual (960-Q08) 2

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Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer Satellite A300 Series.

The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

Satellite P300Maintenance Manual (960-Q08)

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The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the Satellite A300 system unit and each

FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD Module  Board layout  Pin assignments  Keyboard scan/character codes  Key layout  Wiring diagrams  BIOS Rewrite Procedures  EC/KBC Rewrite Procedures  Reliability

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Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the typeface below:

Format complete System transferred

Satellite P300Maintenance Manual (960-Q08)

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Chapter 1 Hardware Overview

1.1 Features..........................................................................................................................1

1.2 System Block Diagram..................................................................................................6

1.3 2.5-inch Hard Disk Drive.............................................................................................11

1.4 Optical Drive................................................................................................................12

1.4.1DVD-ROM & CD-R/RW Drive....................................................................12

1.5 Keyboard......................................................................................................................18

1.6 TFT Color Display.......................................................................................................20

1.6.1 LCD Module with CCFL backlight..............................................................20

1.6.2 CCFL Inverter Board...................................................................................24

1.7 Power Supply...............................................................................................................25

1.8 Batteries .......................................................................................................................26

1.8.1Main Battery ..................................................................................................26

1.8.2Battery Charging Control...............................................................................27

1.8.3RTC battery....................................................................................................28

1.9 AC Adapter ..................................................................................................................29

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting.............................................................................................................1

2.2 Troubleshooting Flowchart............................................................................................3

2.3 Power Supply Troubleshooting .....................................................................................8

Procedure 1 Power Status Check ...................................................................8

Procedure 2 Error Code Check ....................................................................10

Procedure 3 Connection Check....................................................................11

Procedure 4 Charging Check .......................................................................11

Procedure 5 Replacement Check ................................................................ 13

2.4 System Board Troubleshooting .................................................................................. 14

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Procedure 1 Message Check ....................................................................... 15

Procedure 2 Debugging Port Check............................................................17

Procedure 3 Diagnostic Test Program Execution Check............................ 22

Procedure 4 Replacement Check ................................................................ 22

2.5 USB FDD Troubleshooting........................................................................................ 24

Procedure 1 FDD Head Cleaning Check .................................................... 24

Procedure 2 Diagnostic Test Program Execution Check............................ 25

Procedure 3 Connector Check and Replacement Check............................. 26

2.6 2.5” HDD Troubleshooting......................................................................................... 29

Procedure 1 Partition Check........................................................................ 29

Procedure 2 Message Check ....................................................................... 30

Procedure 3 Format Check.......................................................................... 31

Procedure 4 Diagnostic Test Program Execution Check............................ 32

Procedure 5 Connector Check and Replacement Check............................. 33

2.7 Keyboard Troubleshooting......................................................................................... 34

Procedure 1 Diagnostic Test Program Execution Check............................ 34

Procedure 2 Connector Check and Replacement Check............................. 35

2.8 Touch pad Troubleshooting........................................................................................ 36

Procedure 1 Diagnostic Test Program Execution Check............................ 36

Procedure 2 Connector Check and Replacement Check............................. 37

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2.9 Display Troubleshooting..............................................................................................38

Procedure 1 External Monitor Check...........................................................38

Procedure 2 Diagnostic Test Program Execution Check.............................38

Procedure 3 Connector and Cable Check ....................................................39

Procedure 4 Replacement Check .................................................................40

2.10 Optical Disk Drive Troubleshooting............................................................................41

Procedure 1 Diagnostic Test Program Execution Check.............................41

Procedure 2 Connector Check and Replacement Check..............................41

2.11 Modem Troubleshooting..............................................................................................43

Procedure 1 Diagnostic Test Program Execution Check.............................43

Procedure 2 Connector Check and Replacement Check..............................43

2.12 LAN Troubleshooting..................................................................................................46

Procedure 1 Diagnostic Test Program Execution Check.............................46

Procedure 2 Connector Check and Replacement Check..............................46

2.13 Wireless LAN Troubleshooting...................................................................................47

Procedure 1 Transmitting-Receiving Check................................................47

Procedure 2 Antennas' Connection Check...................................................48

Procedure 3 Replacement Check .................................................................49

2.14 Sound Troubleshooting................................................................................................50

Procedure 1 Connector Check......................................................................50

Procedure 2 Replacement Check .................................................................51

2.15 Fingerprint Troubleshooting........................................................................................52

Procedure 1 Diagnostic Test Program Execution Check.............................52

Procedure 2 Connector Check and Replacement Check.............................52

2.15 Bluetooth Troubleshooting..........................................................................................53

Procedure 2 Connector Check and Replacement Check.............................53

Chapter 3 Test Program for Field

3.1 Tests and Diagnostics Software Overview.................................................................3-3

Executing the Diagnostic Test ...................................................................................3-4

3.2

3.3 Subtest names............................................................................................................. 3-8

3.4 System Test..............................................................................................................3-11

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3.5 Memory Test............................................................................................................3-13

3.6 Keyboard Test..........................................................................................................3-16

3.7 Display Test .............................................................................................................3-19

3.8 Floppy Disk Test......................................................................................................3-34

3.9 Hard Disk Test.........................................................................................................3-36

3.10 Real Time Clock Test ..............................................................................................3-39

3.11 Cache Memory Test.................................................................................................3-41

3.12 High Resolution Display Test..................................................................................3-43

3.13 Multimedia Test.......................................................................................................3-49

3.14 MEMORY2 Test...................................................................................................... 3-50

3.15 Error Codes and Error Status Names.......................................................................3-52

3.16 Running Test............................................................................................................3-54

3.17 DMI INFORMATION.............................................................................................3-55

3.17.1 Check DMI Information………………………………………… 3-55

3.17.2 Write DMI Information……………………………………………3-55

3.18 Log Utilities.............................................................................................................3-57

3.18.1...... Operations…………………………………………………………3-57

3.19 System Configuration ..............................................................................................3-59

3.20 Running Test Edit Item............................................................................................3-60

3.20.1...... Function Description………………………………………………3-60

3.20.2 Operation Description……………………………………………3-60

Common Tests an Operation ..................................................................................... 3-62

3.21

3.21.1...... How to operate a window …………………………………………3-62

3.21.2...... How to Stop the Test Program ……………………………………. 3-62

3.21.3........ Test Status Screen …………………………………………………3-62

3.21.4...... Test Stop Display……………………………………………………3-64

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3.21. 5 How to enter data ……………………………………………………3-64

Chapter 4 Replacement Procedures

4.1 Overview....................................................................................................................4-1

Safety Precautions ................................................................................................4-2

Before You Begin ................................................................................................ 4-3

Disassembly Procedure........................................................................................4-4

Assembly Procedure ............................................................................................4-5

Tools and Equipment........................................................................................... 4-5

Screw Tightening Torque .................................................................................... 4-6

Grip Color............................................................................................................ 4-6

Screw Notation ....................................................................................................4-7

4.2 Battery pack............................................................................................................... 4-8

4.3 PC card.....................................................................................................................4-10

4.4 HDD(main HDD).....................................................................................................4-12

4.5 HDD(second HDD) ................................................................................................ 4-16

4.6 Wireless LAN card .................................................................................................. 4-16

4.7 Memory module....................................................................................................... 4-23

4.8 Keyboard.................................................................................................................. 4-27

4.9 Optical disk drive.....................................................................................................4-31

4.10 Display assembly..................................................................................................... 4-33

4.11 Cover assembly........................................................................................................4-39

4.12 Touch pad.................................................................................................................4-43

4.13 USB board................................................................................................................ 4-44

4.14 System board............................................................................................................4-46

4.15 CPU..........................................................................................................................4-49

4.16 LCD unit / FL inverter............................................................................................. 4-52

4.17 Application for grease(Denka FCR-AS) on North Bridge.………………………..4-57

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Appendices

Appendix A Handling the LCD Module ........................................................................... A-1

Appendix B Board Layout ................................................................................................ B-1

Appendix C Pin Assignments............................................................................................ C-1

Appendix D Keyboard Scan/Character Codes.................................................................. D-1

Appendix E Key Layout.....................................................................................................E-1

Appendix F Wiring Diagrams............................................................................................F-1

Appendix G BIOS Rewrite Procedures.............................................................................G-1

Appendix H EC/KBC Rewrite Procedures........................................................................H-1

Appendix I Reliability........................................................................................................I-1

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Satellite P300Maintenance Manual (960-Q08)

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Chapter 1 Hardware Overview

Satellite P300 and Satellite Pro P300 Maintenance Manual(960-Q08) I-1

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Chapter 1 Hardware Overview

Chapter 1 Contents (Intel Platform)

1.1 Features..........................................................................................................................1

1.2 System Block Diagram..................................................................................................5

1.3 2.5-inch Hard Disk Drive...............................................................................................9

1.4 Optical Drive (DVD Super Multi Drive).....................................................................13

1.5 Keyboard......................................................................................................................16

1.6 TFT Color Display.......................................................................................................18

1.6.1 LCD Module with CCFL backlight .......................................................18

1.6.2 CCFL Inverter Board .............................................................................22

1.7 Power Supply...............................................................................................................23

1.8 Batteries .......................................................................................................................24

1.8.1 Main Battery...........................................................................................24

1.8.2 Battery Charging Control.......................................................................25

1.8.3 RTC battery............................................................................................26

1.9 AC Adapter ..................................................................................................................27

Figures

Figure 1-1 Front of the computer…………………………………………………………4

Figure 1-2 System block diagram for AMD Platform.........................................................5

Figure 1-3 2.5-inch HDD.....................................................................................................9

Figure 1-4 DVD Super Muti drive.....................................................................................13

Figure 1-5 Keyboard for US style .....................................................................................16

Figure 1-6 Keyboard for UK style.....................................................................................16

Figure 1-7 Keyboard for JP style.......................................................................................17

Figure 1-8 LCD module (LG-Philips) ..............................................................................18

Figure 1-9 LCD module (AUO) .......................................................................................19

Figure 1-10 LCD module (CMO).......................................................................................20

Figure 1-11 LCD module (SAMSUNG) ............................................................................21

Satellite P300 and Satellite Pro P300 Maintenance Manual(960-Q08) I-2

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Hardware Overview Chapter 1

Tables

Table 1-1 2.5-inch HDD dimensions .................................................................................9

Table 1-2 2.5-inch HDD dimensions ...............................................................................10

Table 1-3 2.5-inch HDD specifications............................................................................11

Table 1-4 DVD Super Multi drive outline dimensions....................................................13

Table 1-5 DVD Super Multi drive specifications ............................................................14

Table 1-6 LCD module specifications..............................................................................21

Table 1-7 FL inverter board specifications ......................................................................22

Table 1-8 Power supply output rating..............................................................................23

Table 1-9 Battery specifications.......................................................................................24

Table 1-10 Time required for charges of main battery ......................................................25

Table 1-11 Data preservation time.....................................................................................25

Table 1-12 Time required for charges of RTC battery.......................................................26

Table 1-13 AC adapter specifications................................................................................27

Satellite U300 and Satellite Pro U300 Maintenance Manual(960-Q08) 1-1

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Chapter 1 Hardware Overview

Features

1.1 Features

The Satellite P300 Satellite Pro P300 (Intel Platform) series are 2 spindle PCs running

Intel® Core Duo Processor T8100 (800MHz) or higher Intel® Core Duo Processor T9300 (800MHz) or higher. Intel® Pentium Dual Processor T2330 or higher. Intel® Celeron 540 Processor or higher. Intel® Core™2 Duo Processor (667MHz) T5450 or higher.

The features are listed below.

θ Microprocessor

Microprocessor that is used will be different by the model. It supports processors as follows:

Intel Core2 Duo Processor FSB : 667 MHz T5550(1.83GHz)

T5750(2.0GHz)

T5850(2.16GHz FSB : 800MHz T8100(2.10GHz) T8300(2.40GHz)

T9300(2.5GHz) T9500(2.6GHz)

Intel Pentium Dual

FSB :533GHz T2330(1.6GHz)

T2370(1.73GHz)

T2390(1.86GHz)

Intel Celeron

FSB : 533 GHz 540(1.86GHz)

550(2.0GHz)

560(2.13GHz)

570(2.26GHz)

θ Memory

Two DDRII SO-DIMM (667MHz specification compliant) usedcanbe up to 4GB (but 2GB for GL960) which can be upgraded through Memory Module Slot.

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Chapter 1 Hardware Overview

Maximum upgradeable system memory may depend on the model

θ VRAM

Shared with System RAM for Intel GM965, PM965,GL960, GM965 +ATI M82XT Graphic card:64MB,128MB,256MB.

θ HDD(First/Second Hard Drive – SATA)

160GB, 200GB, 250GB, 300GB, internal drives. 2.5 inch x 9.5mm height.

θ USB FDD (Option)

Toshiba external USB FDD for option

θ Display

LCD  17-inch, 1,440 (H) x 900 (V) WXGA+ 262,144 colors + CCFL, High-brightness,

amorphous silicon TFT color display.. CRT

Supported via a RGB connector.

θ Keyboard

Toshiba keyboard module has (104/105/109 keys) with three LEDs design, Support Windows keys & Application keys. Multi-langue support.

θ New Dummy card slot

The new card slot (dummy card) accommodates one 5mm Type II card. The slot support 16-bit PC cards.

θ Optical devices

A DVD Super Multi drive is equipped.

θ Battery

The RTC battery is equipped inside the computer.

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Chapter 1 Hardware Overview

It is good with no external power source for 1month on average.

The main battery is a detachable lithium ion battery. 6 cell Li-Ion 10.8v/4000mAh

9 cell Li-Ion 10.8v/6000mAh

θ USB (Universal Serial Bus)

3 USB ports are provided. The ports comply with the USB2.0 standard, which enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also supported.

θ Sound system

Internal stereo speaker, Internal MIC (Option) external monaural microphone connector, stereo headphone connector.

θ Wireless LAN

The wireless LAN is equipped on the mini card slot.

θ LAN/MODEM

Connectors for LAN and Modem are separately mounted.

θ 1394

One 1394 port is equipped.

θ Multiple Digital Media Card Slot

XD/MS/MS pro/SD/MMC are supported

θ Bluetooth

USB Bluetooth Module standard Ver 2.1 & EDR(Enhanced Data Rate) equipped

θ Security

Kensington Lock, Fingerprint –Enhanced Lock is also equipped.

θ HDD Password

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Chapter 1 Hardware Overview

θ 3D Accelerometer for HDD

Figure 1-1 Front of the computer

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Chapter 1 Hardware Overview

1.2 System Block Diagram

Figure 1-2 shows the system block diagram.

Figure 1-2 System block diagram for Intel Platform

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Chapter 1 Hardware Overview

The PC contains the following components.

θ CPU

Intel Core2 Duo Processor FSB : 667 MHz T5550(1.83GHz)

T5750(2.0GHz)

T5850(2.16GHz FSB : 800MHz T8100(2.10GHz) T8300(2.40GHz)

T9300(2.5GHz) T9500(2.6GHz)

Intel Pentium Dual

FSB :533GHz T2330(1.6GHz)

T2370(1.73GHz)

T2390(1.86GHz)

Intel Celeron

FSB : 533 GHz 540(1.86GHz)

550(2.0GHz)

560(2.13GHz)

570(2.26GHz)

θ Memory

Two memory slots capable of accepting DDRII-SDRAM 512MB,1GB or 2GB memory modules for a maximum of 4GB(2GB for GL960).

• 200-pin SO-DIMM

• 1.8V operation

θ BIOS ROM (Flash memory)

• 8Mbit

θ Chipset (Santa Rosa Platform)

This gate array has the following elements and functions.

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Chapter 1 Hardware Overview

• North Bridge (Intel PM965,GM965/GL960)

− Celeron processor System Bus support

− DRAM Controller : DDRII 533/667/800 support

− DMI

− 1299-ball 35 x 35mm Mirco FC-BGA Package

• South Bridge (Intel 82801HBM ICH8-M)

− Direct Media Interface (DMI)

− PCI Express

− Serial ATA (SATA) Controller

− PCI Interface

− Low Pin count (LPC) interface

− Serial Peripheral Interface (SPI)

− DMA controller

− Advanced Programmable Interrupt Controller (APIC)

− USB Controllers

− Gigabit Ethernet Controller

− RTC

− GPIO

− Enhanced Power Management

− SMBus 2.0

− High Definition Audio Controller

− 676-pin 31mmx31mm mBGA Package

θ Other main system chips

• Clock Generator (ICS951462AGLFT)

• EC/KBC (Support CIR : Winbond WPCE775CA0DG)

• EC/KBC (No Support CIR : Winbond WPCE775LA0DG)

• HD Audio (CONEXANT CX20561-12Z)

• Audio AMP (GMT G1441R51U)

• 1394/Card Reader controller (O2 OZ129TN)

• 10/100 LAN controller (Marvell 88E8040T-A0-NNC1C000)

• GIGA LAN controller (Marvell 88E8072-B1-NNC1C000)

θ Mini Card

Wireless LAN card (BTO)

5.4 GHz DSSS/OFDM LAN card is equipped. Conformity with IEEE 802.11b/g, IEEE 802.11 a/g/n and IEEE 802.11a/b/g..

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Chapter 1 Hardware Overview

θ MODEM (Conexant x 1)

Supported by on board Modem + DAA daughter card. Data and FAX transmission is available. Supports ITU-TV.90. The transfer speed of data receiving is 56kbps, of data sending is 33.6kbps and of FAX is 14.4kbps. Actual speed depends on the quality of the line used. Connected to telephone line through RJ11 MOD

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Chapter 1 Hardware Overview

1.3 2.5-inch Hard Disk Drive

A compact, high-capacity HDD with a height of 9.5mm. Contains a 2.5-inch magnetic disk and magnetic heads.

Figure 1-3 shows a view of the 2.5-inch HDD and Tables 1-1 and 1-2 list the specifications.

Figure 1-3 2.5-inch HDD

Outline dimens

ions

Outline

dimensi

ons

Table 1-1 2.5-inch HDD dimensions

Standard value

Parameter

Width (mm) Height (mm) Depth (mm)

TOSHIBA

MK1246GS

TOSHIBA

MK1646GS

TOSHIBA

MK2046GS

69.85 +/- 0.25

9.5

100.2 +/- 0.25

Weight (g) 97/98 97/98 101//102 101//102

Standard value Parameter

FUJITSU

MHY2120BH

Width

FUJITSU

MHY2160BH

FUJITSU

MHY2200BH

100

(mm)

Height

9.5

(mm)

Depth

(mm)

Weight

101(Max)

(g)

TOSHIBA

MK2546GS

TOSHIBA

MK3252GSX

FUJITSU

MHY2250BH

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Chapter 1 Hardware Overview

Standard value Parameter

Outlin e

dimen sions

Outline

dimensi

ons

Width (mm) Height (mm) Depth (mm) Weight (g)

Weight (g)

Width

(mm)

Height

(mm)

Depth

(mm)

HITACHI

HTS542512k9SA0

95 (max.) 95 (max.)

HITACHI

HTS542516k9SA

69.85 +/- 0.25

9.5

100.2 +/- 0.25

102 (max.) 102 (max.)

Table 1-2 2.5-inch HDD dimensions

Standard value Parameter

FUJITSU

MHX2250BT

FUJITSU

MHX2300BT

100

12.5

70.0

101(Max)

HITACHI

HTS542520k9SA

MHZ2400BT

HITACHI

HTS542525k9S

A00

FUJITSU

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Chapter 1 Hardware Overview

Table 1-3 2.5-inch HDD specifications

Specification

TOSHIBA MK3252G

Parameter

TOSHIBA MK1246G

TOSHIBA

MK1646GS

TOSHIBA MK2046G

TOSHIBA MK2546G

Storage size (formatted) 120GB 160GB 200GB 250 GB 320GB Speed (RPM) 5,400

Data transfer Rate

- To/From Media

- T0/From Host

730Mbits Media

300MBytes Host

794Mbits

Media

3GBytes

Host

bus transfer rate (MB/s)

Average random seek time (read) (ms)

1.5Gbps(150MB/s)

Power-on-to-ready (sec) 3.5(typ)/9.5(Max)

Specification

Parameter

Storage size (formatted)

FUJITSU

MHY2120BH

FUJITSU

MHY2160BH

FUJITSU

MHY2200BH

FUJITSU

MHY2250BH

80GB 120GB 200GB 250GB

Speed (RPM) 5,400

Data transfer Rate

- To/From Media

- T0/From Host

bus transfer rate

84.6MB/s Max.

1.5Gbps (150MB/s)

1.5Gbps(150MB/s)

(MB/s)

Average random seek

 12.0ms/14.0ms

time (read) (ms)

Power-on-to-ready

4.0 (typ.)

(sec)

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Chapter 1 Hardware Overview

Specification

Parameter

Storage size (formatted)

HITACHI

HTS542512k9

SA00

120GB 160GB 200GB 250GB

HITACHI

HTS542516k9S

HTS542520k9SA

A00

Speed (RPM) 5,400

Data transfer Rate

- To/From Media

- T0/From Host

bus transfer rate (MB/s)

Average random seek time

65.5MB/s

1.5Gbps

65.5MB/s

1.5Gbps

150 (MB/s

(read) (ms)

Power-on-to-ready (sec) 3.5 sec

Specification

HITACHI

65.5MB/s

1.5Gbps

HITACHI

HTS542525k9SA0

65.5MB/s

1.5Gbps

Parameter

Storage size (formatted)

Speed (RPM) 4,200

Data transfer Rate

- To/From Media

- T0/From Host

bus transfer rate (MB/s)

Average random seek time (read) (ms)

Power-on-to-ready (sec)

FUJITSU

MHX2250BT

250GB 300GB 400GB

FUJITSU

MHX2300BT

6０.8MB/s Max.

1.5Gbps (150MB/s)

 12.0ms/14.0ms

4.0 (typ)

FUJITSU

MHZ2400BT

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Chapter 1 Hardware Overview

1.4 Optical drive (DVD Super Multi Drive)

The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD/DVD-ROM, CD-R/RW, DVD±R/±RW and DVD-RAM. It is a high-performance drive that reads DVD-ROM at maximum 8-speed and CD at maximum 24-speed. Write speed of DVD±R/±RW and DVD-RAM is different depending on the drive.

The DVD Super Multi drive is shown in Figure 1-4. The dimensions and specifications of the DVD Super Multi drive are described in Table 1-4, Table 1-5.

Figure 1-4 DVD Super Multi drive

Table 1-4 DVD Super Multi drive outline dimensions

Parameter

Outline dimension

Maker

Width (mm)

Height (mm)

Depth (mm)

Mass (g)

TST TST PNR PNR

TS-

L632H

122.4 122.4  128  128

12.7 12.7  12.7  12.7

126 126  134  134

104 104  176.2  176.2

Standard Value

TS-L632P DVR-

KD08TBT

DVR-

KD08TBL

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Chapter 1 Hardware Overview

Table 1-5 DVD Super Multi drive specifications (1/4)

Drive Specification

Parameter

Data transfer

speed

Read (KB/s)

Write

TST TST PNR PNR

TS-L632H TS-L632P DVR-KD08TBT DVR-KD08TBL

CD-ROM 3600 KB/s CD-R 3600 KB/s CD-RW 3600 KB/s DVD-ROM(L) 10800 KB/s DVD+/-R Dual8100KB/s DVD-RAM 6750 KB/s

 CD-R 3600 KB/s MS CD-RW 600 KB/s HS CD-RW 1500 KB/s US CD-RW 2400 KB/s US+ CD-RW Not Support DVD+R/-R

10800 KB/s

 CD-ROM 3600 KB/s CD-R 3600 KB/s CD-RW 3600 KB/s DVD-ROM(SL) 10800 KB/s DVD+/-R Dual 8100 KB/s DVD-RAM 6750 KB/s

 CD-R 3600 KB/s MS CD-RW 600 KB/s HS CD-RW 1500 KB/s US CD-RW 2400 KB/s US+ CD-RW Not Support DVD+R/-R

10800 KB/s

CDInner 1,545 Outer 3,600 (10.3-24XCAV mode over16 Block Transfer)DVD(single Layer)Inner 4,455 Outer 10,800 (3.3X-8X CAV mode Over16 Block Transfer)DVD-RM Inner 4,155 Outer 6,925

(3X-5XZone-CLV mode Over16 Block Transfer)

 CDInner 1,500 Outer 3,600 (24x Zone-CLV CD-R write)DVD-RInner 2,700Outer 10,800 (8X Zone-CLV write)DVD+R Inner 3,240Outer 10,800(8X Zone-CLV write)DVD-RAM Inner 4,155Outer 6,925 (3X-5X Zone-CLV write)

 CDInner 1,545 Outer 3,600 (10.3-24X CAV mode over16 Block Transfer) DVD(single Layer)Inner 4,455 Outer 10,800 (3.3X-8X CAV mode Over16 Block Transfer)DVD-RAM Inner 4,155 Outer 6,925 (3X-5XZone-CLV mode Over16 Block Transfer)

CDInner 1,500 Outer 3,600 (24x Zone-CLV

CD-R write) DVD-R Inner 2,700 Outer 10,800 (8X Zone-CLV write) DVD+R Inner 3,240 Outer 10,800 (8X Zone-CLV write) DVD-RAM Inner 4,155 Outer 6,925 (3X-5X Zone-CLV write)

 MAX

ATAPI

33.2MB/s

interface

(MB/s)

CD-ROM

 130 ms  130 ms Ave.140(CD-ROM

Access time

(ms) (Random)

 130 ms 130 ms Ave.150

DVD-ROM

SatelliteP300Maintenance Manual (960-Q08)

MAX

33.2MB/s

16.6(PIO Mode4/MultiwordDM A Mode2)

33.3(UltraDMAMode2

Mode1Disc is used)

(DVD-ROM Single Layer Disc is used)

16.6(PIO Mode4/MultiwordDMA Mode2)

33.3(UltraDMA Mode2)

Ave.140(CD-ROM Mode 1 Disc is used)

Ave.150

(DVD-ROM Single

Layer Disc is use

Page 30

Chapter 1 Hardware Overview

Buffer memory

Supported disk format

DVD

 2 M 2 M   2 Mbytes 2 Mbytes

 650MB CD-

ROMR(Rad

Only)

80mm

CD(Horizontal

Mount only)

800/700/650

CD-

Recordable

(Read & Write)

700/650 MB CD-Rewritable (Read & Write)

700/650MB

High Speed CD-Rewritable (Read & Write)

700/650 MB

Ultra Speed CD-Rewritable (Read & Write)

Ultra+ Speed

CD-Rewritable

(Read Only)

5/9/10/18 G

DVDSingle/Dual (PTP, OTP)

(Read Only)

4.7G DVD+-

R/RW (Read &

Write)

DVD+-R Dual

(Read & Write)

DVD-RAM

(Read

&Write)80mm

DVD

650MB CD-

ROMR(Read

Only)

80mm

CD(Horizontal

Mount only)

800/700/650

CD-

Recordable

(Read & Write)

700/650 MB

CD-Rewritable

(Read & Write)

700/650MB

High Speed

CD-Rewritable

(Read & Write)

700/650 MB Ultra Speed

CD-Rewritable

(Read & Write)

Ultra+ Speed

CD-Rewritable

(Read Only)

 5/9/10/18

G DVD-

Single/Dual (PTP, OTP) (Read Only)

4.7G DVD+-

R/RW (Read &

Write)

DVD+-R Dual

(Read & Write)

DVD-RAM

(Read & Write)

80mm DVD

 CD-ROM Mode1 CD-ROM XA Mode2 (form1, form2) Photo CD ( single and multiple session) Video CD CD-DA CD-Extra Mixed-CD CD-Text CD-R CD-RW(Supports AM2) HSCD-RW(Supports AM2) USCD-RW(Supports AM2) US+CD-RW(Supports AM2)(*Read only)

DVD (DVD-5; Single layer, Single side

4.7Gbytes) DVD (DVD-9; Dual

layer, Single

CD-ROM Mode1 CD-ROM XA Mode2 (form1, form2) Photo CD ( single and multiple session) Video CD CD-DA CD-Extra Mixed-CD CD-Text CD-R CD-RW(Supports AM2) HSCD-RW(Supports AM2) USCD-RW(Supports AM2) US+CD-RW(Supports AM2)(*Read only)

 DVD (DVD-5; Single layer, Single side

4.7Gbytes) DVD (DVD-9; Dual

layer, Single

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Chapter 1 Hardware Overview

1.5 Keyboard

The Satellite P300 keyboard has two different kinds of placement, one is for JP style and the

other is for US/UK style

Figure 1-5 is a view of the keyboard for US style

Figure 1-5 Keyboard for US style

Figure 1-6 is a view of the keyboard for UK style.

Figure 1-6 Keyboard for UK style

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Chapter 1 Hardware Overview

Figure 1-7 is a view of the keyboard for JP style.

Figure 1-7 Keyboard for JP style

See Appendix E for details of the keyboard layout.

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Chapter 1 Hardware Overview

1.6 TFT Color Display

The SatelliteP300 and Satellite Pro 300 Panel use CCFL to control backlight.

1.6.1 LCD Module with CCFL Backlight

Figure 1-8 ~ 1-11 shows a view of the LCD module and Table 1-8 lists the specifications.

Figure 1-8 LG-Philips LCD Module

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Chapter 1 Hardware Overview

Figure 1-9 AUO LCD Module

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Chapter 1 Hardware Overview

Figure 1-10 CMO LCD Module

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Chapter 1 Hardware Overview

Figure 1-11 SAMSUNG LCD Module

Table 1-6 LCD module specifications

Specifications(WXGA+)

Item

Number of Dots 1,440 x 3(R,G,B) x 900 Dot spacing (mm) Display Colors 262,144 colors

LG-Philips

LP171WP4-TLN1

AUO

B170PW06

0.255(H)× 0.2555(V)

CMO

N170C2-L02

Samsung

LTN170X2-L02-S

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Chapter 1 Hardware Overview

1.6.2 CCFL Inverter Board

Table 1-7 lists the FL inverter board specifications.

Table1-7FLinverterboardspecifications

Specifications

Input

Output

Item

Voltage (V) Power (W) Voltage (Vrms) Current

(f=55KHz)(mArms)

Foxconn

T18I095.00

8~20 8~20 8~20 8~20

7.5W 7.5W 7.5W 7.5W

612~945 612~945 612~945 612~945

Delta

DAC-08N035

2.3±0.4 ~ 6.5±0.3

SUMIDA

TWS-449-308

TDK

TBD485NR

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Chapter 1 Hardware Overview

1.7 Power Rails

Table 1-8 lists the power rail output specifications of Santa Rosa platform.

Table 1-8 Power supply output rating

Power supply（Yes/No）

Name

Voltage [V]

Power OFF

Suspend mode

Power OFF Boot mode

No Battery

+5VPCU

+5V_S5

+5V

+5VSATA

USBPWR1

+5V_TP

VCCRTC

TH_FAN_POWER

+3VPCU

+3V_S5

+3VSUS

+3V

CCD_POWER

VCC_XD

+1.8VSUS

+1.5V +1.25V +1.05V

VCC_CORE

5 5 5 No No No 5 No No No 5 No No No 5 No No No

3.3

3.1~5 No No No

3.3

3.3 No No No

1.8

1.5 No No No

1.25 No No No

1.05 No No No

0.55~1.575 No No No

Yes Yes Yes

Yes Yes Yes Yes

Yes

No No

No No No No

No No

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Chapter 1 Hardware Overview

1.8 Batteries

The PC has the following two batteries.

θ Main battery θ Real time clock (RTC) battery

Table 1-9 lists the specifications for these two batteries.

Table 1-9 Battery specifications

Battery Name Battery Element Output Voltage Capacity

Main battery

Real time clock

(RTC) battery

Sanyo

6 cell

Panasonic

6 cell

Sanyo

9 cell

Panasonic

ML1220/F1BE-

MOLEX-58ZL1

Lithium ion

Lithium ion 3V 17mAh

10.8v 4000mAh

10.8v 6000mAh

1.8.1 Main Battery

The main battery is the primary power supply for the computer when the AC adapter is not connected. In Standby, the main battery maintains the current status of the computer.

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Chapter 1 Hardware Overview

1.8.2 Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The power supply microprocessor controls power supply and detects a full charge when the AC adaptor and battery are connected to the computer.

θ Battery Charge

When the AC adapter is connected, normal charging is used while the system is turned on and quick charge is used while the system is turned off. Refer to the following Table 1-10.

Table 1-10 Time required for charges of main battery

Condition Charging Time

Power On Charge About 12 hoursPower Off Charge About 4 hours

Charge is stopped in the following cases.

1. The main battery is fully charged

2. The main battery is removed

3. Main battery or AC adapter voltage is abnormal

4. Charging current is abnormal

θ Data preservation time

When turning off the power in being charged fully, the preservation time is as following Table 1-11.

Condition preservation time

Standby About 3 days Hibernation About 1 month Battery

Pack

3 cell Approximately 1.5 days(sleep mode) 6 cell Approximately 3 days(sleep mode) 9 cell Approximately 5 days(sleep mode)

Approximately 1 month(shutdown mode,All type of battery pack

Table 1-11 Data preservation time

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Chapter 1 Hardware Overview

1.8.3 RTC Battery

The RTC battery provides the power supply to maintain the date, time, and other system information in memory.

Table 1-12 lists the Time required for charges of RTC battery and data preservation time.

Table 1-12 Time required for charges of RTC battery

Condition Time

Power ON (Lights Power LED) About 24 hours Data preservation tome (Full-charged) About a month

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Chapter 1 Hardware Overview

1.9 AC Adapter

The AC adapter is used to charge the battery. Table 1-13 lists the AC adapter specifications.

Table 1-13 AC adapter specifications

Parameter

With Led

Power 75W 90W 120W Input voltage AC 100V/240V Input frequency 50Hz/60Hz Input current

Output voltage DC 19V Output current 3.95A 4.74A 6.3A

DELTA/ LITE-ON DELTA/ LITE-ON DELTA/ LITE-ON

Specification

≦1.5A

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Chapter 2 Troubleshooting Procedures

Chapter 2 Contents

2.1 Troubleshooting............................................................................................................1

2.2 Troubleshooting Flowchart........................................................................................... 3

2.3 Power Supply Troubleshooting..................................................................................... 8

Procedure 1 Power Status Check .................................................................. 8

Procedure 2 Error Code Check ................................................................... 10

Procedure 3 Connection Check................................................................... 12

Procedure 4 Charging Check ...................................................................... 12

Procedure 5 Replacement Check ................................................................ 14

2.4 System Board Troubleshooting...................................................................................15

Procedure 1 Message Check ....................................................................... 16

Procedure 2 Debugging Port Check............................................................ 18

Procedure 3 Diagnostic Test Program Execution Check............................ 23

Procedure 4 Replacement Check ................................................................ 23

2.5 USB FDD Troubleshooting........................................................................................ 24

Procedure 1 FDD Head Cleaning Check .................................................... 24

Procedure 2 Diagnostic Test Program Execution Check............................ 25

Procedure 3 Connector Check and Replacement Check............................. 26

[CONFIDENTIAL] 2-1

Page 44

2.6 2.5” HDD Troubleshooting......................................................................................... 28

Procedure 1 Partition Check........................................................................ 29

Procedure 2 Message Check ....................................................................... 29

Procedure 3 Format Check.......................................................................... 30

Procedure 4 Diagnostic Test Program Execution Check............................ 31

Procedure 5 Connector Check and Replacement Check............................. 32

2.7 Keyboard Troubleshooting......................................................................................... 33

Procedure 1 Diagnostic Test Program Execution Check............................ 33

Procedure 2 Connector and Replacement Check....................................... 34

2.8 Touch pad Troubleshooting........................................................................................ 35

Procedure 1 Diagnostic Test Program Execution Check............................ 35

Procedure 2 Connector Check and Replacement Check............................. 36

2.9 Display Troubleshooting............................................................................................. 37

Procedure 1 External Monitor Check.......................................................... 37

Procedure 2 Diagnostic Test Program Execution Check............................ 37

Procedure 3 Connector and Cable Check.................................................... 38

Procedure 4 Replacement Check ................................................................ 39

2.10 Optical Disk Drive Troubleshooting........................................................................... 40

Procedure 1 Diagnostic Test Program Execution Check............................ 40

Procedure 2 Connector Check and Replacement Check............................. 40

2.11 Modem Troubleshooting............................................................................................. 42

Procedure 1 Diagnostic Test Program Execution Check............................ 42

Procedure 2 Connector Check and Replacement Check............................. 42

2.12 LAN Troubleshooting................................................................................................. 44

Procedure 1 Diagnostic Test Program Execution Check............................ 44

Procedure 2 Connector Check and Replacement Check............................. 45

2.13 Wireless LAN Troubleshooting.................................................................................. 46

Procedure 1 Transmitting-Receiving Check............................................... 46

Procedure 2 Antennas' Connection Check.................................................. 47

Procedure 3 Replacement Check ................................................................ 48

2.14 Sound Troubleshooting............................................................................................... 49

Procedure 1 Connector Check..................................................................... 49

[CONFIDENTIAL]Satellite P300 and Satellite Pro P300 Maintenance Manual(960-Q08) 2-2

Page 45

Procedure 2 Replacement Check................................................................. 50

2.15 Fingerprint Troubleshooting .................................................................................... 51

Procedure 1 Diagnostic Test Program Execution Check............................ 51

Procedure 2 Connector Check and Replacement Check............................ 51

2.16 Bluetooth Troubleshooting ......................................................................................... 52

Procedure 1 Connector Check and Replacement Check............................ 52

Satellite P300 and Satellite Pro P300 Maintenance Manual(960-Q08) 2-3

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2 Troubleshooting Procedures

2.1 Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction.

The FRUs covered are:

1. Power supply 6. Touch pad 11. Wireless LAN

2. System Board 7. Display 12. Sound

3. USB FDD 8. Optical Disk Drive 13, Finger Print Board

4. 2.5” HDD 9. Modem 14, Bluetooth

5. Keyboard 10. LAN

The Test Program operations are described in Chapter 3. Detailed replacement procedures are described in Chapter 4.

NOTE: After replacing the system board or CPU, it is necessary to execute the subtest 01

initial configuration of the 3.3 Setting of the hardware configuration in Chapter

3. Also update with the latest BIOS as described in Appendix G “BIOS Rewrite Procedures”

After replacing the LCD, update with the latest EC/KBC as described in

Appendix H “EC/KBC Rewrite Procedures” to set the SVP parameter.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary:

1. Phillips screwdrivers (For replacement procedures)

2. Implements for debugging port check

• Toshiba MS-DOS system FD

• RS-232C cross cable

• Test board with debug port test cable

• PC for displaying debug port test result

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2 Troubleshooting Procedures

There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting.

(1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g.> Connection of modem

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2 Troubleshooting Procedures

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before going through the flowchart steps, verify the following:

 Ask him or her to enter the password if a password is registered.  Verify with the customer that Toshiba Windows is installed on the hard disk. Non-

Windows operating systems can cause the computer to malfunction.

 Make sure all optional equipment is removed from the computer.

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2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

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2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

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2 Troubleshooting Procedures

If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error(s), and then perform the appropriate troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, display test, CD-ROM/DVD-

ROM test, expansion test, real timer test, sound test or Modem/LAN/Bluetooth /IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting

Procedures in Section 2.5.

3. If an error is detected on the hard disk test, perform the HDD Troubleshooting

Procedures in Section 2.6.

4. If an error is found on the keyboard test (DIAGNOSTICS TEST) and pressed key

display test (ONLY ONE TEST), perform the Keyboard Troubleshooting Procedures in Section 2.7.

5. If an error is found on the touch pad test (ONLY ONE TEST), perform the touch pad

Troubleshooting Procedures in Section 2.8.

6. If an error is detected on the display test, perform the Display Troubleshooting

Procedures in Section 2.9.

7. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Disk

Drive Troubleshooting Procedures in Section 2.10.

8. If an error is detected on the modem test, perform the Modem Troubleshooting

Procedures in Section 2.11.

9. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.12.

10. If an error is detected on the wireless LAN test, perform the Wireless LAN

Troubleshooting Procedures in Section 2.13.

11. If an error is detected on the sound test, perform the Sound Troubleshooting

Procedures in Section 2.14.

12. If an error is detected on the VGA daughter card test, perform the VGA

Troubleshooting Procedures in Section 2.15.

13. If an error is detected on the fingerprint test, perform the fingerprint Troubleshooting

Procedures in Section 2.16.

14. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting

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2 Troubleshooting Procedures

Procedures in Section 2.17.

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2 Troubleshooting Procedures

2.3 Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are:

Procedure 1: Power Status Check Procedure 2: Error Code Check Procedure 3: Connection Check Procedure 4: Charging Check Procedure 5: Replacement Check

Procedure 1 Power Status Check

The following LED indicates the power supply status:

 Battery LED  DC IN LED

The Power Supply control displays the power supply status with the Battery LED and the DC IN LED as listed in the tables below.

Table 2-1 Battery icon(Low cost)

Battery icon Power supply status

Lights orange Battery is charged and the external DC is input. It has no

relation with ON/OFF of the system power.

Lights white(Green) Battery is fully charged and the external DC is input. It has

no relation with ON/OFF of the system power.

Blinks orange (even intervals)

Blinks orange once (at being switched on)

Doesn’t light Any condition other than those above.

The battery level is low while the system power is ON.

The system is driven by only a battery and the battery level is low.

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2 Troubleshooting Procedures

Table 2-2 DC IN icon(Low cost)

DC IN icon Power supply status

Lights white(Green) DC power is being supplied from the AC adapter. Blinks white(Green) Power supply malfunction*1 Doesn’t light Any condition other than those above.

*1 When the power supply controller detects a malfunction, the DC IN icon blinks

white. It shows an error code.

When the icon is blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter.

2. Re-attach the battery pack and the AC adapter.

If the icon is still blinking after the operation above, check the followings:

Check 1 If the DC IN icon blinks white, go to Procedure 2. Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light white or red, go to Procedure 4.

NOTE: Use a supplied AC adapter.

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2 Troubleshooting Procedures

Procedure 2. Error Code Check

The following table lists the error codes and error status names for the Diagnostic Tests.

Table 2-3 Error codes and error status names (1/2)

Device Name Error Code Error Status Name

(Common) FF Data Compare Error Memory 02 Protected Mode Not Changed ?? Other Error FDD 01 Bad Command Error 02 Address Mark Not Found 03 Write Protected 04 Record Not Found 06 Media Change Line Error 08 DMA Overrun Error 09 DMA Boundary Error 0C Select Media Error 10 CRC Error 20 FDC Error 40 Seek Error 80 Time Out Error ?? Other Error

HDD 01 Bad Command Error 02 Bad Address Mark Error 04 Record Not Found 05 HDC Not Reset Error 07 Drive Not Initialized 09 DMA Boundary Error 0A Bad Sector 0B Bad Track Error 10 ECC Error 11 ECC Recover Enabled

20 HDC Error

Satellite P300 and Satellite Pro P300 Maintenance Manual (960-Q08)

40 Seek Error 80 Time Out Error

AA Drive Not Ready

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2 Troubleshooting Procedures

Table2 -3 Error codes and error status names (2/2)

Device Name Error Code Error Status Name

HDD

Cache Memory 02 Protect Mode Error 03 Caching Error ?? Other Error Multimedia 01 Write Error 0F Invalid Drive 15 Drive Not Ready ?? Other Error

BB Undefined Error CC Write Fault E0 Status Error

F0 No Sense Error ?? Other Error

NOTE: If error status name is Other Error , please reference the Error Code for error

information

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2 Troubleshooting Procedures

Procedure 3 Connection Check

The wiring diagram related to the power supply is shown below:

Any of the connectors may be disconnected. Perform Check 1. Check 1 Make sure the AC adapter and the AC power cord is firmly plugged into the DC

IN connector PCN4 (REV.G and Griffin) and wall outlet. If these cables are connected firmly, go to Check 2.

Check 2 Replace the AC adapter and the AC power cord with new ones.

• If the DC IN icon does not light, go to Procedure 5.

• If the battery icon does not light, go to Check 3.

Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery icon still does not light, go to Procedure 4.

Procedure 4 Charging Check

Check if the power supply controller charges the battery pack properly. Perform the

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2 Troubleshooting Procedures

following procedures:

Check 1 Make sure the AC adapter is firmly plugged into the DC IN socket. Check 2 Make sure the battery pack is properly installed. If it is properly installed, go to

Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack while connecting the battery pack and the AC adapter. If the battery pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too high or low. Leave the battery for a while to

adjust it in the right temperature. If the battery pack is still not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack is still not charged,

go to Procedure 5.

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2 Troubleshooting Procedures

Procedure 5 Replacement Check

The power is supplied to the system board by the AC adapter. If either the AC adapter or the system board was damaged, perform the following Checks.

To disassemble the computer, follow the steps described in Chapter 4, Replacement Procedures.

When AC adapter is connected; Check 1 AC adapter may be faulty. Replace the AC adapter with a new one. If the problem

still occurs, perform Check 2.

Check 2 System board may be faulty. Replace the system board with a new one.

When AC adapter is not connected ; (When driving with battery pack)

Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 2.

Check 2 System board may be faulty. Replace it with a new one.

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2 Troubleshooting Procedures

2.4 System Board Troubleshooting

This section describes how to determine if the system board is malfunctioning or not. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are:

Procedure 1: Message Check Procedure 2: Debugging Port Check Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check

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Procedure 1 Message Check

When the power is turned on, the system performs the Power On Self Test (POST) installed in the BIOS ROM. The POST tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.  If there is no error message, go to Procedure 2.  If MS-DOS or Windows XP is properly loaded, go to Procedure 4.

Check 1 If one of the following error messages is displayed on the screen, press the F1 key

as the message instructs. These errors occur when the system configuration preserved in the RTC memory (CMOS type memory) is not the same as the actual configuration or when the data is lost.

If you press the F1 key as the message instructs, the SETUP screen appears to set the system configuration. If error message (b) appears often when the power is turned on, replace the RTC battery. If any other error message is displayed, perform Check 2.

(a) *** Bad HDD type ***

Check system. Then press [F1] key ......

(b) *** Bad RTC battery ***

Check system. Then press [F1] key ......

(d) *** Bad memory size ***

Check system. Then press [F1] key ......

(e) *** Bad time function ***

Check system. Then press [F1] key ......

(f) *** Bad check sum (CMOS) ***

Check system. Then press [F1] key ......

(g) *** Bad check sum (ROM) ***

Check system. Then press [F1] key ......

Check 2 If the following error message is displayed on the screen, press any key as the

message instructs. The following error message appears when data stored in RAM under the resume function is lost because the battery has become discharged or the system board is damaged. Go to Procedure 3.

WARNING: RESUME FAILURE. PRESS ANY KEY TO CONTINUE.

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If any other error message displays, perform Check 3.

Check 3 The IRT checks the system board. When the IRT detects an error, the system

stops or an error message appears. If one of the following error messages (1) through (17), (24) or (25) is displayed,

go to Procedure 4. If error message (18) is displayed, go to the Keyboard Troubleshooting

Procedures. If error message (19), (20) or (21) is displayed, go to the 2.5” HDD

Troubleshooting Procedures. If error message (22) or (23) is displayed, go to the USB FDD Troubleshooting

Procedures.

(1) PIT ERROR (2) MEMORY REFRESH ERROR (3) TIMER CH.2 OUT ERROR (4) CMOS CHECKSUM ERROR (5) CMOS BAD BATTERY ERROR (6) FIRST 64KB MEMORY ERROR (7) FIRST 64KB MEMORY PARITY ERROR (8) VRAM ERROR (9) SYSTEM MEMORY ERROR (10) SYSTEM MEMORY PARITY ERROR (11) EXTENDED MEMORY ERROR (12) EXTENDED MEMORY PARITY ERROR (13) DMA PAGE REGISTER ERROR (14) DMAC #1 ERROR (15) DMAC #2 ERROR (16) PIC #1 ERROR (17) PIC #2 ERROR (18) KBC ERROR (19) HDC ERROR (20) HDD #0 ERROR (21) HDD #1 ERROR (22) NO FDD ERROR (23) FDC ERROR (24) TIMER INTERRUPT ERROR (25) RTC UPDATE ERROR

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Procedure 2 Debugging Port Check

Check the MiniPCI Debug board. The tool for debug port test is shown below.

Figure 2-2 A set of tool for debug port test

The test procedures are follows:

1. Replace Mini PCI debug port with Wireless LAN card, check LED in the Mini PCI

debug board

The following is a list of the Test Point codes written to port 80h at the start of each routine, the beep codes issued for terminal errors, and a description of the POST routine. Unless otherwise noted, these codes are valid for Phoenix BIOS 4.0 Release 6.0.

NOTE: The following routines are sorted by their test point numbers were assigned in the BIOS code. Their actual order as executed during POST can Be quite different.

Code Beeps POST Routine Description

02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I/O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot

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13h Initialize PCI Bus Mastering devices

Code Beeps POST Routine Description

14h Initialize keyboard controller 16h 1-2-2-3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1-3-1-1 Test DRAM refresh 22h 1-3-1-3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 512 KB base RAM 2Ch 1-3-4-1 RAM failure on address line xxxx* 2Eh 1-3-4-3 RAM failure on data bits xxxx* of low byte of memory bus 2Fh Enable cache before system BIOS shadow 30h 1-4-1-1 RAM failure on data bits xxxx* of high byte of memory bus 32h Test CPU bus-clock frequency 33h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3Ah Autosize cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 42h Initialize interrupt vectors 45h POST device initialization 46h 2-1-2-3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2-2-3-1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt "Press F2 to enter SETUP" 5Bh Disable CPU cache 5Ch Test RAM between 512 and 640 KB 60h Test extended memory

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62h Test extended memory address lines 64h Jump to UserPatch1 66h Configure advanced cache registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode (SMM) area 6Ah Display external L2 cache size 6Bh Load custom defaults (optional) 6Ch Display shadow-area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard Super I/O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non-MCD IDE controllers 84h Detect and install external parallel ports 85h Initialize PC-compatible PnP ISA devices 86h Re-initialize onboard I/O ports. 87h Configure Motheboard Configurable Devices (optional) 88h Initialize BIOS Data Area 89h Enable Non-Maskable Interrupts (NMIs) 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS/2 mouse 8Ch Initialize floppy controller (optional) 8Fh Determine number of ATA drives (optional) 90h Initialize hard-disk controllers 91h Initialize local-bus hard-disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi-processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure

99h Check for SMART Drive (optional) 9Ah Shadow option ROMs 9Ch Set up Power Management 9Dh Initialize security engine (optional) 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives A0h Set time of day

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A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt

Code Beeps POST Routine Description

AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done - prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot (optional) B6h Check password (optional) B9h Prepare Boot Bah Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen (optional) BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager (PEM) C2h Initialize error logging C3h Initialize error display function C4h Initialize system error handler C5h PnPnd dual CMOS (optional) C6h Initialize notebook docking (optional) C7h Initialize notebook docking late C8h Force check (optional) C9h Extended checksum (optional) D2h Unknown interrupt

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Code Beeps For Boot Block in Flash ROM

E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Full DOS

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Procedure 3 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. These tests check the system board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to perform these tests.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Floppy Disk test

6. VGA test

7. VGA Memory test

8. Hard Disk test

9. CPU Temperature test

10. Main Battery test

11. BIOS test

12. CD-ROM/DVD-ROM test

13. System Status LED test

14. Wireless LAN test

15. LAN/Modem/Sound test

16. UUID test-DMI Information (Write DMI)

If an error is detected during these tests, go to Procedure 4.

Procedure 4 Replacem ent Check

System board may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace system board with a new one.

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2.5 USB FDD Troubleshooting

To check if the USB FDD is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: FDD Head Cleaning Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector Check and Replacement Check

Procedure 1 FDD Head Cleaning Check

FDD head cleaning is one option available in the Diagnostic Program. After connecting USB FDD, insert the Diagnostics Disk in the floppy disk drive. Turn on the

computer and run the test. And then clean the FDD heads using the cleaning kit. If the FDD still does not function properly after cleaning, go to Procedure 2.

Detailed operation is given in Chapter 3, Tests and Diagnostics. If the test program cannot be executed on the computer, go to Procedure 3.

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Procedure 2 Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

Make sure the floppy disk is formatted correctly and that the write protect tab is disabled. Floppy disk drive test error codes and their status names are listed in Table 2-7. If any other errors occur while executing the FDD diagnostics test, go to Check 1.

Table 2-7 FDD error code and status

Code Status

01h Bad command 02h Address mark not found 03h Write protected 04h Record not found 06h Media replaced 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h FDD not drive 80h Time out error (Not ready)

EEh Write buffer error

FFh Data compare error

Check 1 If the following message is displayed, disable the write protect tab on the floppy

disk by sliding the write protect tab to “write enable”. If any other message appears, perform Check 2.

Write protected

Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

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Procedure 3 Connector Check and Replacement Check

USB FDD is connected to USB port on system board and US board. US board is also connected to system board by cable. The connection of cable and board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks.

USB FDD can be connected to the following 4 ports on system board.

Check 1 Make sure USB FDD is firmly connected to USB port. If the connection is loose,

connect firmly and repeat Procedure 2. If the problem still occurs, go to Check 2.

NOTE: When checking the connection, be sure to check it with care for the followings.

1. Cable can not be disconnected from the connector.

2. Cable is connected straight to the connector.

3. Cable is connected all the way seated in the connector.

4. Cable can not be broken.

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Check 2 USB FDD may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 3.

Check 3 Connect USB FDD to each port embedded on system board.

If it does not work properly when connected to CN6, CN7, CN31, CN35 or all ports, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the steps in

Chapter 4, Replacement Procedures.

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2.6 2.5” HDD Troubleshooting

To check if 2.5” HDD is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Partition Check Procedure 2: Message Check Procedure 3: Format Check Procedure 4: Diagnostic Test Program Execution Check Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the hard disk will be erased when the 2.5” HDD

troubleshooting procedures are executed. Transfer the contents of the hard disk to floppy disks or other storage drive(s). For the backup, refer to the User’s Manual.

Procedure 1 Partition Check

Insert the Toshiba MS-DOS system disk and start the computer. Perform the following checks:

Check 1 Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you

can change to drive C, go to Procedure 2.

Check 2 Input FDISK and press Enter. Choose Display Partition Information from the

FDISK menu. If drive C is listed in the Display Partition Information, go to Check

3. If drive C is not listed, return to the FDISK menu and choose the option to create a DOS partition or a logical DOS drive on drive C. If the problem still occurs, go to Procedure 2.

Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not

listed as active, return to the FDISK menu and choose the option to set the active partition for drive C. Then go to Procedure 2.

Check 4 Remove the system disk from the FDD and reboot the computer. If the problem

still occurs, go to Procedure 2. Otherwise, the 2.5” HDD is operating normally.

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Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.

Make sure no floppy disk is in the FDD. Turn on the computer and check the message on the screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with Check 1 below and perform the other checks as instructed.

Check 1 If any of the following messages appear, go to Procedure 3. If the following

messages do not appear, perform Check 2.

HDC ERROR

HDD #X ERROR (After 5 seconds this message will disappear.)

Check 2 If either of the following messages appears, go to Check 3. If the following

messages do not appear, perform Check 4.

Insert system disk in drive

Press any key when ready .....

Non-System disk or disk error Replace and press any key when ready

Check 3 Using the SYS command of the MS-DOS, transfer the system to the 2.5” HDD. If

the system is not transferred, go to Procedure 3. Refer to the MS-DOS Manual for detailed operation.

If the following message appears on the display, the system program has been transferred to the HDD.

System Transferred

If an error message appears on the display, perform Check 4.

Check 4 2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the

steps described in Chapter 4, Replacement Procedures for disassembling.). Insert HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to Procedure 3.

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Procedure 3 Format Check

The computer’s HDD is formatted using the MS-DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required.

Refer to the MS-DOS Manual for the operation of MS-DOS. For the format by the test program, refer to the Chapter 3.

Check 1 Format an 2.5” HDD using MS-DOS FORMAT command. Type as FORMAT

C:/S/U. If 2.5” HDD can not be formatted, perform Check 2.

Check 2 Using the MS-DOS FDISK command, set the 2.5” HDD partition. If the partition

is not set, go to Check 3. If it is set, format 2.5” HDD using MS-DOS FORMAT command.

Check 3 Using the Diagnostic Disk, format 2.5” HDD with a format option (physical

format). If HDD is formatted, set the 2.5” HDD partition using MS-DOS FDISK command.

If you cannot format 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4.

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Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. The error codes and statuses are described in Table 2-8. If an error code is not displayed but the problem still occurs, go to Procedure 5.

Table 2-8 2.5” Hard disk drive error code and status

Code Status

05 HDD - HDC NOT RESET ERROR 07 HDD - DRIVE NOT INITIALIZE 09 HDD - DMA BOUNDARY ERROR 0B HDD - BAD TRACK ERROR

BB HDD - UNDEFINED ERROR

08 HDD - OVERRUN ERROR (DRQ ON) 01 HDD - BAD COMMAND ERROR 02 HDD - ADDRESS MARK NOT FOUND 04 HDD - RECORD NOT FOUND ERROR 10 HDD - ECC ERROR 20 HDD - HDC ERROR 40 HDD - SEEK ERROR 80 HDD - TIME OUT ERROR

11 HDD - ECC RECOVER ENABLE AA HDD - DRIVE NOT READY CC HDD - WRITE FAULT E0 HDD - STATUS ERROR 0A HDD - BAD SECTOR EE HDD - ACCESS TIME ERROR DA HDD - NO HDD

12 HDD - DMA CRC ERROR

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Procedure 5 Connector Check and Replacement Check

HDD(s) is/are connected to the connector(s) on the system board. The connection of HDD(s) and board may be defective. Otherwise, they may be faulty. Disassemble the computer following instructions in Chapter 4, Replacement Procedures and perform the following checks.

Check 1 Make sure HDD(s) is/are firmly connected to the connector(s) on the system

board.

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If the problem still occurs, go to Check 2.

Check 2 (One of) HDD(s) may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures and check the operation. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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2.7 Keyboard Troubleshooting

To check if the computer’s keyboard is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Keyboard Test (DIAGNOSTIC TEST) and Pressed key display test (ONLY ONE TEST) in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning properly.

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Procedure 2 Connector and Replacement Check

The connection of cable and board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure keyboard cable is firmly connected to system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem still occurs, go to Check 2.

Check 2 Keyboard may be faulty. Replace it with a new one following the instructions in

Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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2.8 Touch pad Troubleshooting

To check if the computer’s touch pad is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Touch pad test (ONLY ONE TEST) in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, touch pad is functioning properly.

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Procedure 2 Connector and Replacement Check

Check 1 Make sure the cable is firmly connected to system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem

still occurs, go to Check 2.

Check 2 Touch Pad or the cable may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures

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2.9 Display Troubleshooting

To check if the computer’s display is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: External Monitor Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector and Cable Check Procedure 4: Replacement Check

Procedure 1 External Monitor Check

Connect an external monitor to the computer’s external monitor port, then boot the computer. The computer automatically detects the external monitor.

If the external monitor works correctly, the internal LCD may be faulty. Go to Procedure 3. If the external monitor appears to have the same problem as the internal monitor, system

board may be faulty. Go to Procedure 2.

Procedure 2 Diagnostic Test Program Execution Check

The Display Test program is stored in Diagnostics disk. This program checks the display controller on system board. Insert the Diagnostics disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. If an error is detected, go to Procedure 3.

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Procedure 3 Connector and Cable Check

LCD Module is connected to system board by an LCD/FL cable. FL inverter board is also connected to system board by an LCD/FL cable. And, fluorescent lamp is connected to FL inverter board by HV cable. Their cables may be disconnected from system board or FL inverter board. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures.

If the connection is loose, reconnect firmly and restart the computer. If the problem still occurs, go to Procedure 4.

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Procedure 4 Replacem ent Check

Fluorescent lamp, FL inverter, LCD module, HV cable and LCD/FL cable are connected to display circuits. Any of these components may be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks:

If fluorescent lamp does not light, perform Check 1. If characters or graphics on the internal display are not displayed clearly, perform

Check 4. If some screen functions do not operate properly, perform Check 4. If fluorescent lamp remains lit when the display is closed, perform Check 5.

Check 1 Replace fluorescent lamp with a new one following the instructions in Chapter 4,

Replacement Procedures and test the display again. If the problem still occurs, perform Check 2.

Check 2 LCD/FL cable may be faulty. Replace FL/LCD cable with a new one following the

instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still occurs, perform Check 3.

Check 3 FL inverter may be faulty. Replace FL inverter with a new one following the

instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still occurs, perform Check 4.

Check 4 LCD module may be faulty. Replace LCD module with a new one following the

instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still occurs, perform Check 5.

Check 5 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedure.

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2.10 Optical Disk Drive Troubleshooting

To check if optical disk drive is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the CD-ROM/DVD-ROM Test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

Prepare the tools before the test. If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The connection of optical disk drive and system board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure optical disk drive is firmly connected to the connector on system board.

If the connection is loose, reconnect it firmly and return to Procedure 2. If the

problem still occurs, perform Check 2.

Check 2 Optical disk drive may be faulty. Replace it with a new one following the steps in

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Chapter 4. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with new one following the instructions in

Chapter 4.

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2.11 Modem Troubleshooting

To check if modem is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute Modem test in the LAN/Modem/Bluetooth/IEEE1394 test program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected, perform Procedure 2.

Procedure 2 Connector Check and Replacement Check

MDC (Modem Daughter Card) is used as the modem for this computer. MDC is connected to system board by connector CN43(REV.G) or CN43(GRIFFIN). And also, MDC is connected to system and LAN board by modem cable. If modem malfunctions, the connection of cable, board and module may be defective. Otherwise, they may be faulty.

Disassemble the computer following the steps described in Chapter 4 and perform the following checks:

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Check 1 Make sure the following connections are firmly connected.

If any connector is disconnected, connect it firmly and return to Procedure 1. If the problem still occurs, perform Check 2.

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Check 2 Modem cable may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 3.

Check 3 MDC may be faulty. Replace it with a new one following the steps in Chapter 4. If

the problem still occurs, perform Check 4.

Check 4 Cable between MDC and system board may be faulty. Replace it with a new one

following the instructions in Chapter 4. If the problem still occurs, perform Check

Check 6 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4.

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2.12 LAN Troubleshooting

To check if the computer’s LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute LAN test in the LAN/Modem test program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The LAN function is embedded on system board. If LAN malfunctions, its connection is defective or LAN cable and system board may be faulty.

Check 1 Make sure LAN cable is firmly connected to the connector CN9. If the problem

still occurs, perform Check 2.

Check 2 LAN cable may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4.

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2.13 Wireless LAN Troubleshooting

To check if the computer's Wireless LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Transmitting-Receiving Check Procedure 2: Antennas' Connection Check Procedure 3: Replacement Check

Procedure 1 Transmitting-Receiving Check

Before starting the test, make sure the wireless communication switch is set in the ON position.

Check 1 Execute Wireless LAN test program to check the transmitting-receiving function

of wireless LAN. You will need a second computer that can communicate by wireless LAN. Perform the test following the instructions described in Chapter 3.

If the computer passes the test, the function is correctly working. If the computer does not pass the test, perform Procedure 2.

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Procedure 2 Antennas' Connection Check

The wireless LAN function-wiring diagram is shown below:

Any of the connections may be defective. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure the wireless communication switch is “On”.

If the switch is “Off”, turn it “On”. If the problem still occurs, perform Check 2.

Check 2 Make sure wireless LAN card (Mini-PCI) is firmly connected to the CN21 on

system board. If the connector is defective, connect it firmly and perform Procedure 1. If the problem still occurs, perform Check 3.

Check 3 Make sure that wireless LAN antenna cables (black and white) are firmly

connected to the connectors on Wireless LAN card. If wireless LAN antenna cables are not connected properly, connect them firmly and perform Procedure 1. If the problem still occurs, go to the procedure 3.

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Procedure 3 Replacement Check

Wireless LAN card, wireless LAN antenna or system board may be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then

perform the following checks:

Check 1 Wireless LAN antenna may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 2.

Check 2 Wireless LAN card may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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2.14 Sound Troubleshooting

To check if the sound function is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Connector Check Procedure 2: Replacement Check

Procedure 1 Connector Check

The connection of sound system is shown in the following figure.

As the connection may be defective, disassemble the PC and check each connection. If the problem still occurs, go to Procedure 2.

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Procedure 2 Replacement Check

 If External microphone/Headphone does not work properly, perform check 1.  If Internal microphone /Speaker does not work properly, perform check 2.  If HP out does not work properly, perform check 3.  If Volume control does not work properly, perform check 4.

Check 1 External microphone/Headphone may be faulty. Replace it with a new one

following the steps in Chapter 4.

Check 2 Internal microphone /Speaker may be faulty. Replace it with a new one following

the steps in Chapter 4. If the problem still occurs, perform Check 5. Check 3 HP out may be faulty. Replace it with a new one following the steps in Chapter 4. Check 4 Volume control may be faulty. Replace it with a new one following the steps in

Chapter 4. Check 5 Flat cable between CN5 and CN39 may be faulty. Replace it with new cable

following the instructions in Chapter 4.

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2.15 Fingerprint Troubleshooting

To check if the computer’s Fingerprint is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute Fingerprint test in the test program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected, perform Procedure 2.

Procedure 2 Connector Check and Replacement Check

The Fingerprint function is embedded on system board. If Fingerprint malfunctions, its connection is defective or Fingerprint cable and system board may be faulty.

Check 1 Make sure Fingerprint cable is firmly connected to the connector CN11(REV.G)or

CN11(Griffin). If the problem still occurs, perform Check 2.

Check 2 Fingerprint cable may be faulty. Replace it with a new one. If the problem still

occurs, perform Check4. Check 3 Fingerprint may be faulty. Replace it with a new one following the steps in

Chapter 4. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instruction in

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Chapter 4.

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2.16 Bluetooth Troubleshooting

To check if the computer’s Bluetooth is malfunctioning or not, follow the troubleshooting procedure below as instructed.

Procedure 1: Connector Check and Replacement Check

Procedure 1 Connector Check and Replacement Check

The Bluetooth function is connected to system board. If Bluetooth malfunctions, its connection is defective or Bluetooth cable and system board may be faulty.

Check 1 Make sure Bluetooth cable is firmly connected to the connector CN14(REV.G)or

CN14(Griffin). If the problem still occurs, perform Check 2.

Check 2 Bluetooth cable may be faulty. Replace it with a new one. If the problem s till

occurs, perform Check 3.

Check 3 Bluetooth may be faulty. Replace it with a new one following the steps in Chapter

4. If the problem still occurs, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4.

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Test Program for Field.

Chapter 3 Diagnostic Programs

Satellite P300 and Satellite Pro P300 Tests and Diagnostics Manual 1

Toshiba satellite p300 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

1.1 Features

1.2 System Block Diagram

1.3 2.5-inch Hard Disk Drive

1.4 Optical drive (DVD Super Multi Drive)

1.5 Keyboard

1.6 TFT Color Display

1.6.1 LCD Module with CCFL Backlight

1.6.2 CCFL Inverter Board

1.7 Power Rails

1.8 Batteries

1.8.1 Main Battery

1.8.2 Battery Charging Control

1.8.3 RTC Battery

1.9 AC Adapter

2.1 Troubleshooting

2.2 Troubleshooting Flowchart

2.3 Power Supply Troubleshooting

2.4 System Board Troubleshooting

2.5 USB FDD Troubleshooting

2.6 2.5” HDD Troubleshooting

2.7 Keyboard Troubleshooting

2.8 Touch pad Troubleshooting

2.9 Display Troubleshooting

2.10 Optical Disk Drive Troubleshooting

2.11 Modem Troubleshooting

2.12 LAN Troubleshooting

2.13 Wireless LAN Troubleshooting

2.14 Sound Troubleshooting

2.15 Fingerprint Troubleshooting

2.16 Bluetooth Troubleshooting