The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the Satellite M20 at the time of
this manual's production. However, succeeding computers and manuals are subject to
change without notice. Therefore, Toshiba assumes no liability for damages incurred
directly or indirectly from errors, omissions, or discrepancies between any succeeding
product and this manual.
Trademarks
Intel and Pentium are registered trademarks of Intel Corporation.
IBM, IBM PC/XT, PC/AT, PS/2 and OS/2 are registered trademarks of IBM Corporation.
MS-DOS and Windows are registered trademarks of Microsoft Corporation.
Sound Blaster and Pro are trademarks of Creative Technology Ltd.
UNIX is a registered trademark of X/Open Company Ltd.
NetWare are registered trademarks of Novell, Inc.
All other properties are trademarks or registered trademarks of their respective holders.
ii Satellite M20 Maintenance Manual
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer Satellite M20, referred to as Satellite M20 in this manual.
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack, RTC battery or backup battery, be sure to use only the
same model battery or an equivalent battery recommended by Toshiba. Installation of
the wrong battery can cause the battery to explode.
Satellite M20 Maintenance Manualiii
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Satellite M20 system unit and each
FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the XXXXX that appears on its display is presented in the type face
below:
Format complete
System transferred
Satellite M20 Maintenance Manualv
Table of Contents
Chapter 1 Hardware Overview
1.1 Features .................................................................................................................. 1-1
1.2 System Unit Components....................................................................................... 1-6
Table 1-9 RTC battery charging/data preservation time .................................................... 1-20
1-iv Satellite M20 Maintenance Manual
1.1 Features
1
1 Hardware Overview
1.1 Features
The Toshiba Satellite M20 is a lightweight notebook PC based on the Mobile Banias
processor, providing high-speed processing capabilities and advanced features. The
computer employs a Lithium Ion battery that allows it to be battery-operated for a longer
period of time. The display uses a 14.1-inch XGA LCD panel, capable of displaying up to
16M colors at a resolution of 1024 by 768 pixels (XGA).
The (PGA socket supports BTO/CTO for the CPU so that the system can be designed to suit
your needs.
The computer has the following features.
Processor
The CPU is the Mobile Banias (Pentium M).
1.3, 1.4, 1.5, or 1.6 GHz
Host bridge system controller
System controller: Intel 855 GM (MONTARA-GM) + ICH4-M
Memory
The computer has a pair of SO DIMM slots and comes standard with one 256MB
module. It supports PC2100 and uses SO DIMMs (DDR SDRAM) driven at 2.5 V,
accepting BTO/CTO for your memory requirements. It can incorporate up to 2 GB of
main memory using the following sizes of memory modules:
256 MB (16M×16×8P)
•
512 MB (16M×16×16P)
•
512 MB (32M×16×8P)
•
1024 MB (64Mx16x8P)
•
1024 MB (32Mx16x16P)
•
Satellite M20 Maintenance Manual 1-1
1 Hardware Overview
Hard disk drive (HDD)
The computer accommodates one 2.5-inch HDD with any of the following storage
capacities:
20 GB (9.5 mm thick) ATA100
•
30 GB (9.5 mm thick) ATA100
•
40 GB (9.5 mm thick) ATA100
•
60 GB (9.5 mm thick) ATA100
•
80 GB (9.5 mm thick) ATA100
•
Floppy disk drive (FDD)
An external 3.5-inch FDD can be connected to a USB port.
A 3.5-inch three-mode drive is available that supports 720KB, 1.2MB, and 1.44MB
formats.
Selectable bay
1.1 Features
Display
Keyboard
Batteries
The Selectable Bay can accommodate a DVD-ROM drive, CD-ROM drive, CD-RW
drive, CD-RW/DVD-ROM or Multi-Drive.
This bay can also be used to install a secondary HDD or secondary battery available
as an option.
The LCD displays available come in the following three sizes:
14.1” XGA-TFT color display, resolution 1024×768, 16M colors
•
The computer can use an external monitor along with the LCD display at the same
time.
The keyboard has 85 keys conforming to the US key layout.
The keyboard has 86 keys confirming to the UK key layout.
The keyboard has 86 keys confirming to the Korea key layout.
The computer has a removable Lithium Ion battery pack and an internal RTC battery.
1-2 Satellite M20 Maintenance Manual
1.1 Features
Universal Serial Bus (USB) ports
The computer has two USB ports to daisy-chain a maximum of 127 USB devices.
The serial data transfer rate is 480 Mbps (high speed), 12 Mbps (full speed) or 1.5
Mbps (low speed). These ports support PnP installation and hot plugging.
Parallel port
A Centronics compatible parallel port is provided to connect a printer or another
parallel device. The port is IEEE-1284 compliant and supports Extended Capabilities
Port (ECP).
Serial port (RS-232C port)
A 9-pin serial interface port is provided to connect a serial device such as a serial
printer, mouse, or modem.
External monitor port
A 15-pin external monitor port is provided, through which the computer
automatically recognizes an external VESA DDC 2B compatible monitor.
1 Hardware Overview
PS/2 mouse/keyboard port
A 6-pin PS/2 mouse/keyboard port is provided to connect an IBM( PS/2 compatible
keyboard or mouse. It accepts a Y splitter cable.
PC Card slot
A PC Card slot is provided to hold either two PC Card Standard Type II (5.0 mm)
cards or one Type III (10.5 mm) card, capable of using a variety of PC Cards
including 16-bit Multiple Function PC Cards and CardBus cards.
Toshiba Pointing Device
Toshiba Pointing Device is AccuPoint.
Fast Serial InfraRed (FIR) communications port
An IrDA 1.1 compatible FIR port is provided, enabling wireless communication at a
high speed of 1.15 or 4 Mbps.
Satellite M20 Maintenance Manual 1-3
1 Hardware Overview
Sound system
The AD1981B integrated audio controller supports multimedia. The sound system
contains the following:
MIDI replay feature
•
Stereo speakers
•
Headphone jack
•
External microphone jack
•
LAN
The internal LAN board supports 10BASE-T and 100BASE-TX, enabling connection
to a LAN at up to 100 Mbps. It also supports Wake-up On LAN. The LAN board
has the RJ45 jack to directly accommodate a LAN cable.
Wireless LAN
The internal Mini PCI Card slot support both IEEE802.11.b and IEEE802.11a&b
combo card. The antenna is integrated in the system unit.
1.1 Features
Internal modem
The computer contains a MDC, enabling data and fax communication. It supports
ITU-TV.92. The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data
transmission, and 14,400 bps for fax transmission. Note, however, that the actual
speed depends on the line quality. The RJ11 modem jack is used to accommodate a
telephone line.
1-4 Satellite M20 Maintenance Manual
1.1 Features
Figures 1-1 and 1-2 show the front of the computer and its system unit configuration,
respectively.
The system unit of the computer consists of the following components:
Processor: Mobile Banias
Mobile Banias
•
Core speed: 1.3, 1.4, 1.5, 1.6 GHz
−
System bus: 400 MHz
−
Core operating at 1.484 V(1.4/1.5/1.6 GHz),1.388V(1.3 GHz)
−
Integrated level 1 cache: 64 KB
−
(32KB instruction cache and 32KB data cache)
On-die level 2 cache 1 MB
−
Enhanced Intel® SpeedStep® technology
−
Memory
Two BTO/CTO-capable expansion memory slots are provided, coming standard with
one 256MB module. They can hold 256/512MB/1024MB expansion memory
modules available as options to grow up to 2 GB.
PC2100 DDR SDRAM supported
•
256/512/1024MB modules supported
•
256 MB (16M x 16 x 8P)
−
512 MB (16M x 16 x 16P)
−
512 MB (32M x 16 x 8P)
−
1024 MB (32M x 16 x 16P)
−
1024 MB (64M x 16 x 8P)
−
2.5 volt operation
•
No parity bit
•
64-bit data transfer
•
Satellite M20 Maintenance Manual 1-7
1 Hardware Overview 1.2 System Unit Block Diagram
BIOS ROM (flash E2PROM)
4Mb x 1 chip (512KB flash parts)
•
64 KB used for system BIOS
−
64 KB used for VGA
−
20 KB used for PnP
−
10 KB for PCI
−
24 KB used for Boot Block
−
20 KB used for LOGO
−
58 KB used for LAN
−
64 KB used for EC BIOS
−
11 KB used for ACPI
−
36 KB used for PM
−
13 KB used for SCU
−
3 KB used for USB
−
2 KB used for CF card
−
4 KB used for CPU
−
6 KB used for Crisis
−
113 KB reserved
−
System controllers
North Bridge: Intel 855 GM (MONTARA-GM)
•
South Bridge: Intel ICH4-M
•
PC Card controller
CPU interface and control
−
DRAM control
−
PCI master/slave interface (PCI R2.2 compliant)
−
Embedded video controller
−
Enhanced DMA controller
−
Interrupt controller
−
Counter/timer
−
PCI IDE controller
−
Support for ATA-66 (GB) and ATA-100 (30/40/60 GB)
−
USB interface
−
SMBus interface
−
Super I/O interface
−
Power management control
−
Suspend/resume control
−
ACPI support
−
Ti1520
•
1-8 Satellite M20 Maintenance Manual
1.2 System Unit Block Diagram 1 Hardware Overview
CardBus/PC Card controller
−
Video controller
North Bridge embedded
•
LCD control
−
External RGB output control
−
NTSC/PAL output control
−
Video RAM
Up to 64MB shared with main memory
•
Sound controller
The ICH4-M integrated audio controller supports multimedia. The sound system
contains the following:
A single LPC 47N253 chip is used to serve as KBC/ EC.and Super IO.
KBC
•
Scan controller function
−
Interface controller function
−
Controlling the switching between the AccuPoint and external PS/2
−
mouse or between the built-in keyboard and external PS/2 keyboard or
their simultaneous operation
Satellite M20 Maintenance Manual 1-9
1 Hardware Overview 1.2 System Unit Block Diagram
EC
•
Power supply sequence control
−
Thermal control
−
LED control
−
Beep control
−
Device ON/OFF
−
Cooling fan speed control
−
Universal I/O port
−
Dock power supply control
−
Battery capacity check
−
Flash memory reprogramming function
−
EC access interface
−
I2C communication control
−
−
RS-232C driver
MAX3243
•
Conversion of signal levels for communication with an external device
−
Battery E
2
PROM
24C02 equivalent (128 words x 16 bits, I2C interface) integrated in the battery
•
pack
Clock Generator
ICS950810A
•
Modem Controller
Built-in MDC card with XircomLucent Mars3+SiDAA
•
Functions of the modem controller:
•
Storing records of battery use
−
Generating the clock signal required for the system
−
−
Digital signal conductor protection
−
Ring wake-up support
−
Communication codes supported:
−
For data communication:
V.90 (56K bps) data communication control
V.32 bis (14.4K, 12K, 9600)
V.22 bis (2400, 1200)
V.22 (1200)
V.23 (1200, 600, 75)
V.21 (300)
1-10 Satellite M20 Maintenance Manual
1.2 System Unit Block Diagram 1 Hardware Overview
For fax:
V.17 (14.4K, 12K, 9600, 7200)
V.29 (9600, 7200, 4800)
V.27 ter (4800, 2400)
V.21 ch2 (300)
-AC97 interface
LAN controller
Intel 82562
•
Wake-up On LAN support
−
Remote boot support
−
100BASE-TX support
−
Wireless LAN controller
Support following 4 kind of miniPCI wireless LAN cards.
•
IEEE802.11b (Agere)
−
IEEE802.11b (Intel)
−
IEEE802.11b (Cisco)
−
IEEE802.11a&IEEE802.11b (Atheros)
−
Transfer Rate
•
Super I/O
IEEE802.11b : max11Mbits/s
−
IEEE802.11a : max54Mbits/s
−
Frequency Channel
•
IEEE802.11b : 2.4GHz
−
IEEE802.11a : 5.0GHz
−
−
LPC 47N253
•
Serial port control
−
Parallel port control
−
Infrared communications control
−
Satellite M20 Maintenance Manual 1-11
1 Hardware Overview 1.3 2.5-inch HDD
1.3 2.5-inch HDD
The computer contains an extremely low-profile and lightweight, high-performance HDD.
The HDD incorporates a 2.5-inch magnetic disk and mini-Winchester type magnetic heads.
Storage capacities supported are 20,30, 40, 60 and 80 GB.
The HDD interface is Enhanced IDE, ATA66 (for GB), or ATA100 (for 20/30/40/60/80 GB).
The HDD is shown in Figure 1-4 and its specifications are listed in Table 1-1.
The DVD-ROM drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs. The drive
provides high-speed data transfer, playing back a DVD at up to 8x speed and reading up to
10,820 Kbytes per second from DVD-ROM and 3,600 Kbytes per second from CD-ROM.
The DVD-ROM drive is shown in Figure 1-5 and its specifications are listed in Table 1-2.
Figure 1-5 DVD-ROM drive
Table 1-2 DVD-ROM drive specifications
Item DVD-ROM mode CD-ROM mode
Data transfer rate (Mbytes/s) 33.3 (U-DMA transfer mode 2)
Access time (ms)
Average random access (ms)
Average full stroke access (ms)
Rotational speed (RPM) 4,670 Max 5,100Max
Data buffer size (Kbytes) 256
Formats supported DVD-ROM, DVD-R (Read)
110 (Typ.)
200 (Typ.)
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT
CD-ROM, CD-ROM XA, CD-I
CD-I Bridge (Photo-CD, Video-CD)
Multisession CD (Photo-CD, CD-EXTRA, CD-R,
CD-RW)
85 (Typ.)
180 (Typ.)
CD-R (Read), CD-RW (Read)
Satellite M20 Maintenance Manual 1-13
1 Hardware Overview 1.5 DVD-ROM Drive
1.5 CD-ROM Drive
The CD-ROM drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs. The drive
provides high-speed data transfer at up to 24x.
The CD-ROM drive is shown in Figure 1-6 and its specifications are listed in Table 1-3.
FMV, Photo CD (Multisession) , VIDEO CD,
CD Extra (CD Plus), CD-G, CD-RW
24× mode (Max.)
33.3 (U-DMA transfer mode 2)
110 (Typ.)
240 (Typ.)
1-14 Satellite M20 Maintenance Manual
1.6 CD-R/RW Drive 1 Hardware Overview
1.6 CD-R/RW Drive
The CD-R/RW drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs.
The specifications of the CD-R/RW drive are listed in Table 1-4.
Table 1-4 CD-R/RW drive specifications
Item Specifications
Data transfer rate (Mbytes/s) 16.6 (U-DMA transfer mode 2)
Access time (ms) 110 (max 24, Typ.)
Speed Read:
CD-ROM, CD-R (max 24)
CD-RW (max 24)
Write:
CD-R (max 8)
CD-RW (max 8)
Cache (Mbytes) 2
Formats supported Video CD, Photo CD, CD-ROM, CD-ROM XA,
CD-EXTRA, CD-R, CD-Rewritable, CD-DA, CD-Text
Satellite M20 Maintenance Manual 1-15
1 Hardware Overview 1.7 CD-RW/DVD-ROM Drive
1.7 CD-RW/DVD-ROM Drive
The CD-RW/DVD-ROM drive accepts 12-cm (4.72-inch) and 8-cm (3.15-inch) discs. At
maximum, the drive can play back a DVD at 8x speed, read CD-ROM at 24x speed, and
write CD-R at 24x speed and CD-RW at 10x speed.
The specifications of the CD-RW/DVD-ROM drive are listed in Table 1-5.
Table 1-5 CD-RW/DVD-ROM drive specifications
Item DVD-ROM mode CD-ROM mode CD-R/CD-RW
(Write mode)
Data transfer rate (Mbytes/s) 33.3 (U-DMA transfer mode 2)
16.7 (PIO mode 4, Multiword DMA mode 2)
Access time (ms)
Average random access
Average full stroke access
Rotational speed (RPM) 4,594 Max 5,136 Max 2,297 Max