Toshiba REMOTEYE II User Manual
RemotEye
User Manual
Document Number: 50024-008
November, 2005
II
About This Manual
This manual was written by the TOSHIBA Engineering and Marketing Groups. These
groups are tasked with providing technical documentation for the RemotEye II
system. Every effort has been made to provide accurate and concise information to
you, our customer.
This manual provides information on how to safely install, operate, and maintain your
RemotEye II system. This manual includes a section of general safety instructions that
describes the warning labels and symbols that are used throughout the manual. Read
the manual completely before installing, operating, or performing maintenance on this
equipment.
The information in this manual is subject to change without notice.
The Toshiba International Corporation shall not be liable for direct, indirect, special,
or consequential damages resulting from the use of the information contained within
this manual.
This manual is copyrighted. No part of this manual may be photocopied or reproduced
in any form without the prior written consent of the Toshiba International
Corporation.
TOSHIBA is a registered trademark of the TOSHIBA Corporation.
RemotEye is a registered trademark of the Toshiba International Corporation.
All other product or trade references appearing in this manual are registered
trademarks of their respective owners.
© Copyright 2005 Toshiba International Corporation.
All rights reserved.
2
Contacting TOSHIBA’s Customer Support Center
TOSHIBA’s Customer Support Center can be contacted to obtain help in resolving
any RemotEye II system problem that you may experience or to provide application
information.
The Support Center can be reached at 800-231-1412 (toll free) or 713-466-0277. The
center is open from 8 a.m. to 5 p.m. (CST), Monday through Friday.
You may also contact TOSHIBA by writing to:
TOSHIBA International Corporation
13131 West Little York Road
Houston, Texas 77041-9990.
For further information on TOSHIBA’s products and services, please visit our website
WWW.TIC.TOSHIBA.COM.
at
3
Important Notice
This user manual may not cover all of the variations in equipment, nor may it provide
information on every possible contingency concerning installation, operation, or
maintenance.
The contents of this manual shall not become a part of or modify any prior agreement,
commitment, or relationship between the customer and the TOSHIBA International
Corporation's UPS Division. The sales contract contains the entire obligation of the
TOSHIBA International Corporation's UPS Division. The warranty contained in the
contract between the parties is the sole warranty of the TOSHIBA International
Corporation's UPS Division, and any statements contained herein do not create new
warranties or modify the existing warranty.
Any electrical or mechanical modifications to this equipment without prior written
consent of the TOSHIBA International Corporation will void all warranties and may
void the UL/CUL listing or other safety certifications. Unauthorized modifications
may also result in equipment damage or personal injury.
When used on UPS supporting safety critical equipment, carefully analyze the impact
of allowing remote access of the UPS control features.
4
Table of Content
About This Manual ....................................................................................................... 2
Contacting TOSHIBA’s Customer Support Center...................................................... 3
Important Notice........................................................................................................... 4
General Safety Instructions .......................................................................................7
Important Safety Instructions...................................................................................10
Introduction................................................................................................................. 12
Package Contents ....................................................................................................13
RemotEye II Features ..............................................................................................15
Installation .................................................................................................................. 17
System Compatibility ............................................................................................... 17
Installing RemotEye II/Internal...............................................................................18
Installing RemotEye II/External ..............................................................................19
Making the Network Connection .............................................................................20
Configuration.............................................................................................................. 21
Preliminary Issues ...................................................................................................21
Configuring the RemotEye II via Terminal..............................................................23
Connecting to the RemotEye II via Terminal...........................................................24
RemotEye II Configuration Menu Navigation.........................................................26
Configuring the RemotEye II via Telnet ..................................................................42
Connecting to the RemotEye II via Telnet ...............................................................44
RemotEye II Telnet Menu Navigation......................................................................44
Configuring the RemotEye II via HTTP...................................................................45
Connecting to the RemotEye II via HTTP...............................................................47
RemotEye II Web Menu Navigation.........................................................................48
Configuring the Remoteye II via SNMP...................................................................84
Connecting to the RemotEye II via SNMP...............................................................95
MIB........................................................................................................................100
5
Toshiba RemotEye II Application Program.............................................................. 108
Toshiba RemotEye II Client Software....................................................................108
Auto Save-Log Software ........................................................................................123
Upgrade RemotEye II ............................................................................................128
Hardware Specifications ........................................................................................... 132
RemotEye II/Internal Hardware Specification ......................................................132
RemotEye II/External Hardware Specification......................................................135
Cables Definition...................................................................................................137
6
General Safety Instructions
DO NOT attempt to install, operate, maintain or dispose of this equipment until you
have read and understood all of the product safety information and directions that are
contained in this manual.
Safety Alert Symbol
The Safety Alert Symbol indicates that a potential personal injury hazard exists. The
symbol is comprised of an equilateral triangle enclosing an exclamation mark.
Listed below are the signal words that are used throughout this manual followed by
their descriptions and associated symbols. When the words DANGER, WARNING
and CAUTION are used in this manual they will be followed by important safety
information that must be carefully adhered to.
The word DANGER preceded by the safety alert symbol indicates that an imminently
hazardous situation exists that, if not avoided, will result in death or serious injury to
personnel.
The word WARNING in capital letters preceded by the safety alert symbol indicates
that a potentially hazardous situation exists that, if not avoided, could result in death
or serious injury to personnel.
SIGNAL WORDS
DANGER
7
WARNING
The word CAUTION or ATTENTION in capital letters preceded by the safety alert
symbol indicates that a potentially hazardous situation exists which, if not avoided,
may result in minor or moderate injury.
The word CAUTION in capital letters without the safety alert symbol indicates a
potentially hazardous situation exists which, if not avoided, may result in equipment
and property damage.
Special Symbols
To identify special hazards, other symbols may appear in conjunction with the
DANGER, WARNING and CAUTION signal words. These symbols indicate areas
that require special and/or strict adherence to the procedures to prevent serious injury
to personnel or death.
Electrical Hazard Symbol
CAUTION / ATTENTION
A symbol which indicates a hazard of injury from electrical shock or burn. It is
comprised of an equilateral triangle enclosing a lightning bolt.
Explosion Hazard Symbol
A symbol which indicates a hazard of injury from exploding parts. It is comprised of
an equilateral triangle enclosing an explosion image.
8
Equipment Warning Labels
DO NOT attempt to install, operate, maintain, or dispose of this equipment until you
have read and understood all of the product warnings and user directions that are
contained in this instruction manual.
DO NOT remove or cover any of the labels. If the labels are damaged or if additional
labels are required, contact your Toshiba representative for additional labels.
Labels attached to the equipment are there to provide useful information or to indicate
an imminently hazardous situation that may result in serious injury, severe property
and equipment damage, or death if the instructions are not followed.
9
Important Safety Instructions
This manual contains important instructions that should be followed during the
installation, maintenance, and operation of the UPS and its batteries to assure safe and
proper operation.
Turn off, lockout, and tagout all power sources before connecting the power wiring to
the equipment or when performing maintenance.
Unauthorized personnel should not service batteries.
Contact your nearest Toshiba authorized service center for battery replacement.
Qualified Personnel ONLY!
Qualified Personnel is one that has the skills and knowledge relating to the
construction, installation, operation, and maintenance of the electrical equipment and
has received safety training on the hazards involved (Refer to the latest edition of
NFPA 70E for additional safety requirements).
Qualified Personnel shall:
Have read the entire operation manual of the system being serviced.
Be trained and authorized to safely energize, de-energize, ground, lockout and tag
circuits and equipment, and clear faults in accordance with established safety
practices.
Be trained in the proper care and use of protective equipment such as safety shoes,
rubber gloves, hard hats, safety glasses, face shields, flash clothing, etc., in
accordance with established safety practices.
Be trained in rendering first aid.
Be knowledgeable of batteries and the required handling and maintenance
precautions.
10
WARNING
Misuse of this equipment could result in injury and equipment damage. In no event
will Toshiba Corporation be responsible or liable for either indirect or consequential
damage or injury that may result from the misuse of this equipment.
Installation Precautions
Install the unit in a well-ventilated location; allow at least 10 cm (4 inches) on all
sides for air ventilation and for maintenance.
Install the unit in a stable level and upright position that is free of excessive vibration.
Install the unit where the ambient temperature is within the specified range.
Do not install the unit in areas that are subject to high humidity.
Do not install the unit in areas that allow exposure to direct sunlight.
Do not install the unit in areas that allow exposure to high levels of airborne dust,
metal particles, or flammable gases.
Do not install the unit in areas near sources of electrical noise. Ensuring a proper earth
ground will reduce the effects of electrical noise and will reduce the potential for
electrical shock.
CAUTION
Do not install the unit in areas that would allow fluids or any foreign object to get
inside the unit.
For further information on workplace safety visit www.osha.gov.
11
Introduction
Congratulations on the purchase of your new Toshiba Uninterruptible Power Supply
(UPS) system management tool: the RemotEye II! The RemotEye II supplies a
10/100 base-T network card that allows network administrators to monitor and control
Toshiba UPS systems remotely via Simple Network Management Protocol (SNMP)
and Hypertext Transfer Protocol (HTTP) methods.
This user manual describes the configuration and operation of the RemotEye II. The
RemotEye II is available as a circuit board that is inserted into the option slot of the
UPS or as an external device that connects to the UPS via a provided cable.
The RemotEye II/Internal is designed for the Toshiba UPS that has the option slot.
The circuit board is connected to the UPS via the RemotEye II/Internal card edge
connector.
The RemotEye II/External is designed primarily for use with the Toshiba UPS that
does not have the extension option slot, but it may also be used in a UPS system that
has an extension option slot. The RemotEye II/External communicates with the UPS
via a provided cable.
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Package Contents
Listed below are the items included in the RemotEye II/Internal and RemotEye
II/External packages.
RemotEye II/Internal Contents
The RemotEye II/Internal printed circuit board and bracket for securing the board
within the UPS extension slot.
A CD-ROM containing the following:
Toshiba.mib, the Toshiba version 1.2 MIB file (RFC1628-compatible),
Tupgrade.exe, the RemotEye II upgrade utility,
Tsb3xx.bin, the Current RemotEye II image file,
Window.exe, Toshiba RemotEye II Client Software installation file for Window,
Unix.exe, Toshiba RemotEye II Client Software installation file for UNIX OS, and
RemotEye II User Manual in PDF format.
PC cable, a DB9 female to RJ45 cable (Workstation COM port to RemotEye
II/Internal COM port).
The RemotEye II User Manual.
13
RemotEye II/External Contents
The RemotEye II/External device.
A power adapter.
A CD-ROM containing the following:
Toshiba.mib, the Toshiba version 1.2 MIB file (RFC1628-compatible),
Tupgrade.exe, the RemotEye II upgrade utility,
Tsb3xx.bin, the Current RemotEye II image file,
Window.exe, Toshiba RemotEye II Client Software installation file for Window,
Unix.exe, Toshiba RemotEye II Client Software installation file for UNIX OS, and
RemotEye II User Manual in PDF format.
PC cable, a DB9 female to RJ45 cable (Workstation COM port to RemotEye
II/External PC port).
UPS cable, a DB9 male to RJ45 cable (Toshiba UPS RS232 port to RemotEye
II/External UPS port).
The RemotEye II User Manual.
14
RemotEye II Features
Included in the RemotEye II are several support options for managing
Toshiba UPS.
BOOTP/DHCP Requests
The RemotEye II can automatically retrieve its network identity from a network server
using the Boot Protocol (BOOTP) or Dynamic Host Configuration (DHCP) automatic
configuration technique.
HTTP Web Access
Web access includes Secure Sockets Layer (SSL) Configurations. This allows users
to access data from RemotEye publicly or privately using the web.
Telnet, Terminal Access
Telnet includes Secure Shell (SSH) protocol configuration.
SNMP Access
RemotEye II provides enhanced SNMP security with option of SNMPv3, default
protocol is SNMPv1. It is compatible with the United States Standard UPS MIB,
RFC1628 and also with Japanese Standard UPS MIB.
Additional features of the RemotEye II include:
Real-Time Clock
The RemotEye II contains its own RTC. This clock is used for time-stamping of its
data log and for executing any scheduled events.
UPS Event Notification
RemotEye II sends out notification of UPS events via Email, SNMP Traps and Java
Applets.
Graphic User Interface (GUI)
User-friendly GUI for web pages and Java applets
Power Quality Monitor
Java applets provide on-screen visual indication of power quality through dynamic
graphics.
Versatile Remote UPS Management
Allows monitoring of the UPS via SNMP and HTTP communication. Also provides
Java monitoring applets accessible through an internet browser.
Versatile UPS Configuration
RemotEye II has the ability to set the UPS parameters from any SNMP management
station or through internet web browsers using HTTP forms and objects.
15
Data Log Retention
RemotEye II stores history file containing UPS power events, power quality, UPS
status, and battery condition in non-volatile memory.
Automatic UPS Shutdown
The Toshiba RemotEye II Client Software provides unattended and on-demand UPS
shutdown; either pre-programmed by the administrator or when the UPS reports a low
battery condition.
RemotEye II also supports the following external applications:
Network Upgrade
Tupgrade.exe, a network upgrade utility, allows user to upgrade to a newer version of
the RemotEye.
Auto Save Log
This utility allows users to save logs from several RemotEye(s) at the same time to a
same or different computer.
Client Shutdown
The Toshiba RemotEye II Client Software can broadcast system failure messages via
an IP (Internet Protocol) packet and perform unattended shutdown of multiple servers
operating under a variety of platforms.
Environmental Monitoring Device (EMD) (Optional)
EMD allows monitoring of the environment temperature and humidity. Also provides
2 contact closures.
16
Installation
System Compatibility
The RemotEye II is supported by workstations using the following operating systems:
Windows 95/98/NT/2000/XP,
Macintosh, and
Unix.
The RemotEye II supports the following Toshiba UPS system families:
1000 Series
1400 S(E) (Plus), 1400 XL Plus, 1400 Super XL Plus Series,
1500 (Plus) Series,
1600 (Plus) Series,
1700 (Plus) Series,
4200 (Plus) Series, and
G8000 Series.
17
Installing RemotEye II/Internal
Follow these steps to install the RemotEye II/Internal card.
1. Turn the UPS off using the proper shutdown procedure as explained in the
UPS manual.
2. Slide the RemotEye II/Internal printed circuit board into the extension option
slot of the UPS.
3. Secure the printed circuit board using the UPS supplied screws.(See Figure
1: RemotEye II/Internal)
18
Figure 1: RemotEye II/Internal
Installing RemotEye II/External
Follow these steps to install the RemotEye II/External device.
1. Insert the power adapter cable of the RemotEye II into the 12 VDC power
receptacle of the RemotEye II device.
2. Plug the RemotEye II power adapter into a 120/220 VAC power source. For
best results, be sure outlet is powered by a Toshiba UPS.
3. Connect the UPS cable from the RS232 serial port of the Toshiba UPS to the
RemotEye II/External UPS port.(See Figure 2: RemotEye II/External)
Figure 2: RemotEye II/External
19
Making the Network Connection
Each Ethernet network is different. Therefore, the following steps should be used as
an outline for connecting the RemotEye II to a network:
1. Connect one end of a Category 5 cable to the NETWORK RJ45 receptacle of
RemotEye II.
2. Connect the other end of the Category 5 cable to a designated network switch
or hub. A network administrator will allocate an available port.
3. Verify a network link has been established. On RemotEye II/External,
confirm Traffic LED on RemotEye II is illuminated. On RemotEye
II/Internal, confirm the leftmost, green LED is illuminated.
20
Configuration
RemotEye II must be configured for proper operation on its network. The RemotEye
II offers three convenient methods for configuration.
Preliminary Issues
RemotEye II is a network device. Several items should be considered prior to
communicating with RemotEye II over the network. The following sections cover
important topics when placing a device on an Ethernet network.
MAC Address
The Media Access Control (MAC) address is an identification number which uniquely
identifies each Ethernet device on a network. The MAC address (sometimes called
the physical address) is made up of 6 hexadecimal bytes.
A label marked with the MAC address is included with each RemotEye II. This label
is affixed to the bottom of every RemotEye II /External, and this label is affixed to the
top of every RemotEye II /Internal printed circuit board.
For each RemotEye II, the MAC address is created using the following format: 00 E0
D8 LL MM NN. The first half of this code, 00 E0 D8, identifies the manufacturer of
the Ethernet board. Since every RemotEye II is produced by the same manufacturer,
these 3 hexadecimal bytes remain constant. The LL MM NN characters identify the
serial number of the device in hexadecimal form. The serial number is unique for
each RemotEye II device.
21
Default IP Address
The RemotEye II is initially configured with a default Internet Protocol (IP) address.
By default, the 4 bytes composing the default IP address are derived from the MAC
address in the following way:
172.18.xxx.yyy where xxx is the decimal value of the MM MAC address byte and
yyy is the decimal value of the NN MAC address byte.
Example: A RemotEye II MAC address of 00 E0 D8 0C 01 3F would have a default
IP address of 172.18.1.63.
This places RemotEye II on a 172.18.0.0 IP network.
Default Network Mask
The RemotEye II is initially configured with a default Network Mask. This default
value is always: 255.255.0.0. This places RemotEye II on a Class B network.
Default Gateway
The RemotEye II is initially configured with a Gateway address of 0.0.0.0. This value
indicates RemotEye II will not attempt to use a gateway when transmitting.
22
Configuring the RemotEye II via Terminal
The RemotEye II can be configured by directly connecting to the device.
Hardware Setup
Direct configuration is accomplished through the provided cable. Follow these steps
to setup the hardware for direct RemotEye II configuration:
Connect the DB9 female end of the PC cable to the terminal or workstation COM
port.
Connect the RJ45 end of the PC cable to the PC port of RemotEye II/External or the
COM port of the RemotEye II/Internal.
Software Setup
The direct configuration is accomplished by using the RS232 communication
protocol. The direct communication can be performed from a workstation running
Terminal Emulator Software (TES)
23
Connecting to the RemotEye II via Terminal
A direct configuration session can easily be established once the hardware and
software are properly set up. Follow these steps to begin configuration:
Terminal Emulator Example
To configure the RemotEye II from a Windows platform, use Hyperterminal.
Hyperterminal is a standard terminal emulator packaged with any Windows operating
system. Launch the Hyperterminal program by navigating to Start Programs
Accessories Hyperterminal Hyperterminal, and follow the prompts.
Enter a name and select an icon for the application at the Connection Dialog box.
Select a direct connection to an appropriate com port listed in the pull-down menu.
Ensure that the Properties dialog box is setup according to preceding .
Baud Rate — 9600
Data Bits — 8
Parity — None
Stop Bits — 1
Flow Control —- None
Press [Enter] and the RemotEye II version and Password field will be displayed (see
Figure 3: Console Login Screen).
Enter the password (default is “public”) and press [Enter] to display the RemotEye II
Main Menu.
+====================================================================+
| [ TIC RemotEye II Login Menu ] |
+====================================================================+
Enter Password: ******
Figure 3: Console Login Screen
24
The seven options provided in the RemotEye II Main Menu provide access to all
system RemotEye II configuration parameters. These options (see the Main Menu
Description on Figure 4: Console Main Menu) and their submenus are discussed in
more detail in the next section.
+====================================================================+
| [ TIC RemotEye II Main Menu ] |
+====================================================================+
1. TIC RemotEye Configuration
2. SNMP Communities
3. SNMPV3 USM Table
4. Trap Receiver Table
5. Reset Configuration To Default
6. Save and Exit
7. Save and Restart Agent
Please Enter Your Choice =>
Figure 4: Console Main Menu
25
RemotEye II Configuration Menu Navigation
The main menu of the RemotEye II provides access to configuration parameters. The
table below (table 1) provides an overview of the entire menu structure. When
navigating through these menus, all alpha-numeric characters are acceptable and are
case-sensitive.
RemotEye II Main Menu
(1) System Group RemotEye II Agent Version (1) Toshiba RemotEye
II Configuration
(1) IP Address
(2) Gateway Address
(3) Network Mask
(4) System Date and Time
(0) Return to Previous Menu
(2) Control Group (1) HTTP Login Username
(2) Community Read-On1y
(3) Community Read/Write
(4) BOOTP/DHCP Control
(5) Telnet Control
(6) Network Upgrade Control
(7) HTTP Security Control
(8) SNMP Version Control
(0) Return to Previous Menu
(3) Parameter Group (1) System Contact
(2) System Name (CID)
(3) System Location
(4) Poll Rate
(0) Return to Previous Menu
(4) Email Group (1) Mail Server
(2) User Account
(3) User Password
(4) Domain Name
(5) DNS IP Address
(6) Daily Status Report
Ethernet Address
26
(7) Mail Receivers
(8) Test Email Configuration
(0) Return to Previous Menu
(4) EMD Group (1) Temperature Group
(2) Humidity Group
(3) Alarm-1 Group
(4) Alarm-2 Group
(5) Devide Status
(0) Return to Previous Menu
(2) SNMP Communities (1) Modify Table Entry
(2) Reset to Default Setting
(0) Return to Previous Menu
(3) SNMPV3 USM Table (1) Modify Table Entry
(2) Reset to Default Setting
(0) Return to Previous Menu
(4) Trap Receiver Table (1) Modify Table Entry
(2) Reset to Default Setting
(0) Return to Previous Menu
(5) Reset Configuration to Default
(6) Save and Exit
(7) Save and Restart Agent
Table 1: Menu Map for RemotEye II Console
27
Main Menu Description
The Main Menu of the RemotEye II consists of the following options (see Figure 5:
Console Main Menu Description):
1. Toshiba RemotEye II Configuration
2. SNMP Communities
3. SNMPv3 USM Table
4. Trap Receiver Table
5. Reset Configuration to Default.
6. Save and Exit.
7. Save and Restart Agent.
Press the number of the associated selection and press Enter.
+====================================================================+
| [ TIC RemotEye II Main Menu ] |
+====================================================================+
1. TIC RemotEye II Configuration
2. SNMP Communities
3. SNMPV3 USM Table
4. Trap Receiver Table
5. Reset Configuration To Default
6. Save and Exit
7. Save and Restart Agent
Please Enter Your Choice =>
28
Figure 5: Console Main Menu Description
Toshiba RemotEye II Configuration
Main Menu (1)Toshiba RemotEye II Configuration (see Figure 6: Console
Configuration Menu Description).
The Toshiba RemotEye II Configuration option provides access to the following
system settings:
1. System Group
2. Control Group
3. Parameter Group
4. Email Group
5. EMD Group
0. Return to Previous Menu
+==================================================================+
| [ TIC RemotEye II Configuration Menu ] |
+==================================================================+
1. System Group
2. Control Group
3. Parameter Group
4. Email Group
5. EMD Group
0. Return to previous menu
Please Enter Your Choice =>
Figure 6: Console Configuration Menu Description
29
System Group
Main Menu Toshiba RemotEye II Configuration (1)System Group (see Figure 7:
Console System Group Menu Description).
The System Group provides access to the system settings listed below. The settings
may be viewed or changed from this screen. When using the Dynamic Host
Configuration Protocol (DHCP), items 1 – 3 will be retrieved automatically.
1. IP Address — RemotEye II IP address.
2. Gateway Address — The gateway IP address (if a router is necessary).
3. Network Mask — The network mask for the RemotEye II network.
4. Date and Time — The RemotEye II date in the MM/DD/YYYY format The
RemotEye II time in the HH:MM:SS format. RemotEye II supports the
Network Time Protocol (NTP) and NTP Time Zone features. These two
features enable the UPS to synchronize its date and time with a NTP server
and with the options of daylight saving time control. (see Figure 8: Date &
Time Menu Description).
0. Return to Previous Menu.
+====================================================================+
| [ System Group Menu ] |
+====================================================================+
RemotEye II Agent Version : TIC RemotEye II v3.00
Ethernet address : 00 E0 D8 08 80 0D
1. Ip Address : 172.18.1.63
2. Gateway Address : 172.18.1.1
3. Network Mask : 255.255.240.0
4. Date and Time
0. Return to previous menu
Please Enter Your Choice =>
30
Figure 7: Console System Group Menu Description
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