Toshiba R50-B User Manual

User's Manual

R50-B

Table of Contents

Chapter 1

Chapter 2

Chapter 3

TOSHIBA Legal, Regulatory and Safety

Copyright, Disclaimer and Trademarks .............................................. 1-1

Regulatory Information ......................................................................... 1-2

REACH - Compliance Statement .......................................................... 1-7

Video Standard Notice .......................................................................... 1-8

ENERGY STAR® Program .................................................................... 1-9

Disposing of the computer and the computer's batteries ................. 1-9

Optical disc drive safety instructions ............................................... 1-10

General Precautions ........................................................................... 1-11

Safety Icons ......................................................................................... 1-13

Getting Started

Equipment checklist ............................................................................. 2-1

Conventions ........................................................................................... 2-1

Using your computer for the first time ................................................ 2-2

Turning off the power ............................................................................ 2-6

The Grand Tour

Front with the display closed ............................................................... 3-1

Left side .................................................................................................. 3-2

Right side ............................................................................................... 3-3

Back ........................................................................................................ 3-5

Underside ............................................................................................... 3-5

Front with the display open .................................................................. 3-6

Internal Hardware Components ........................................................... 3-8

Power Condition Descriptions ........................................................... 3-10

Chapter 4

User's Manual ii

Operating Basics

Using the Touch Pad ............................................................................. 4-1

The Keyboard ......................................................................................... 4-1

Optical disc drives ................................................................................ 4-4

TOSHIBA VIDEO PLAYER ................................................................... 4-12

Battery .................................................................................................. 4-14

LAN ....................................................................................................... 4-20

Memory media ..................................................................................... 4-21

External Display .................................................................................. 4-25

Security lock ........................................................................................ 4-28

Optional TOSHIBA Accessories ........................................................ 4-28

Sound System and Video mode ......................................................... 4-29

Chapter 5

Chapter 6

Chapter 7

Utilities and Advanced Usage

Utilities and Applications ...................................................................... 5-1

Special features ..................................................................................... 5-4

TOSHIBA Password utility .................................................................... 5-6

TOSHIBA HWSetup ............................................................................... 5-9

TOSHIBA PC Health Monitor ................................................................ 5-9

Using the Hard Disk Drive (HDD) Protection .................................... 5-11

TOSHIBA HDD Protection Properties ................................................ 5-11

TOSHIBA Setup Utility ........................................................................ 5-13

System Recovery ................................................................................ 5-13

Troubleshooting

Problem solving process ...................................................................... 6-1

Hardware and system checklist ........................................................... 6-4

TOSHIBA support ................................................................................ 6-14

Appendix

Specifications ........................................................................................ 7-1

AC Power Cord and Connectors .......................................................... 7-2

Information for Wireless Devices ........................................................ 7-4

Legal Footnotes ................................................................................... 7-14

OpenSSL Toolkit License Issues ....................................................... 7-17

FreeType License Issues .................................................................... 7-20

User's Manual

Index

iii

Chapter 1

TOSHIBA Legal, Regulatory and
Safety

This chapter states the Legal, regulatory and safety information applicable
to TOSHIBA computers.

Copyright, Disclaimer and Trademarks

Copyright

© 2014 by TOSHIBA Corporation. All rights reserved. Under the copyright
laws, this manual cannot be reproduced in any form without the prior
written permission of TOSHIBA. No patent liability is assumed, with respect
to the use of the information contained herein.

First edition July 2014

Copyright authority for music, movies, computer programs, databases and
other intellectual property covered by copyright laws belongs to the author
or to the copyright owner. Copyrighted material can be reproduced only for
personal use or use within the home. Any other use beyond that stipulated
above (including conversion to digital format, alteration, transfer of copied
material and distribution on a network) without the permission of the
copyright owner is a violation of copyright or author's rights and is subject
to civil damages or criminal action. Please comply with copyright laws in
making any reproduction from this manual.

Disclaimer

Trademarks

User's Manual

This manual has been validated and reviewed for accuracy. The
instructions and descriptions it contains are accurate for your computer at
the time of this manual’s production. However, succeeding computers and
manuals are subject to change without notice. TOSHIBA assumes no
liability for damages incurred directly or indirectly from errors, omissions or
discrepancies between the computer and the manual.

Intel is a trademark or registered trademark of Intel Corporation.

Windows, Microsoft and Windows logo are registered trademarks of
Microsoft Corporation.

1-1

The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by Toshiba Corporation and
its affiliates is under license.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the
HDMI Logo are trademarks or registered trademarks of HDMI Licensing
LLC in the United States and other countries.

DTS, the Symbol, & DTS and the Symbol together are registered
trademarks and DTS Studio Sound is a trademark of DTS, Inc. © DTS, Inc.
All Rights Reserved.

Secure Digital and SD are trademarks of SD Card Association.

MultiMediaCard and MMC are trademarks of MultiMediaCard Association.

Realtek is a registered trademark of Realtek Semiconductor Corporation.

All other product names and service names in this manual may be
trademarks or registered trademarks of their respective companies.

Regulatory Information

The regulatory information herein may vary. Pease check the ID
information on the back of the device for specific information applicable to
the model you purchased.

FCC information

FCC notice "Declaration of Conformity Information"

User's Manual

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This device and its antenna(s) must not be co-located or operating in
conjunction with any other antenna or transmitter.

1-2

Only peripherals complying with the FCC class B limits may be attached to
this equipment. Operation with non-compliant peripherals or peripherals not
recommended by TOSHIBA is likely to result in interference to radio and
TV reception. Shielded cables must be used between the external devices
and the computer’s External RGB monitor port, Universal Serial Bus (USB

2.0 and 3.0) ports, HDMI port and microphone jack. Changes or
modifications made to this equipment, not expressly approved by
TOSHIBA or parties authorized by TOSHIBA could void the user’s authority
to operate the equipment.

FCC conditions

This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including
interference that may cause undesired operation.

Contact

Address: TOSHIBA America Information Systems, Inc.

9740 Irvine Boulevard

Irvine, California 92618-1697

Telephone: [phone]

This information is only applicable for the countries/regions where it is
required.

EU Declaration of Conformity

CE compliance

This product is labelled with the CE Mark in accordance with the related
European Directives, notably RoHS Directive 2011/65/EU and

User's Manual

This product is carrying the CE-Mark in
accordance with the related European Directives.
Responsible for CE-Marking is TOSHIBA EUROPE
GMBH, Hammfelddamm 8, 41460 Neuss,
Germany. The complete and official EU
Declaration of Conformity can be found on
TOSHIBA’s web site

http://epps.toshiba-teg.com on the Internet.

1-3

Electromagnetic Compatibility Directive 2004/108/EC for the notebook and
the electronic accessories including the supplied power adapter, the Radio
Equipment and Telecommunications Terminal Equipment Directive 1999/5/
EC in case of implemented telecommunication accessories and the Low
Voltage Directive 2006/95/EC for the supplied power adapter. Furthermore
the product complies with the Ecodesign Directive 2009/125/EC (ErP) and
its related implementing measures.

This product and the original options are designed to observe the related
EMC (Electromagnetic Compatibility) and safety standards. However,
TOSHIBA cannot guarantee that this product still observes these EMC
standards if options or cables not produced by TOSHIBA are connected or
implemented. In this case the persons who have connected/implemented
those options/cables have to provide assurance that the system (PC plus
options/cables) still fulfils the required standards. To avoid general EMC
problems, the following guidance should be noted:

Only CE marked options should be connected/implemented
Only best shielded cables should be connected

Working environment

This product was designed to fulfil the EMC (Electromagnetic Compatibility)
requirements to be observed for so-called “Residential, commercial and
light industry environments”. TOSHIBA do not approve the use of this
product in working environments other than the above mentioned
“Residential, commercial and light industry environments”.

For example, the following environments are not approved:

Industrial Environments (e.g. environments where a mains voltage of
380 V three-phase is used)

Medical Environments
Automotive Environments
Aircraft Environments

Any consequences resulting from the use of this product in working
environments that are not approved are not the responsibility of TOSHIBA.

The consequences of the use of this product in non-approved working
environments may be:

Interference with other devices or machines in the near surrounding
area.

Malfunction of, or data loss from, this product caused by disturbances
generated by other devices or machines in the near surrounding area.

Therefore TOSHIBA strongly recommend that the electromagnetic
compatibility of this product should be suitably tested in all non-approved
working environments before use. In the case of automobiles or aircraft,
the manufacturer or airline respectively should be asked for permission
before use of this product.

Furthermore, for general safety reasons, the use of this product in
environments with explosive atmospheres is not permitted.

User's Manual

1-4

VCCI Class B Information (Japan Only)

この装置は、クラスＢ情報技術装置です。この装置は、家庭環境で使
用することを目的としていますが、この装置がラジオやテレビジョン

受信機に近接して使用されると、受信障害を引き起こすことがあります。

取扱説明書に従って正しい取り扱いをしてください。

ＶＣＣＩ－Ｂ

Canadian regulatory information (Canada only)

This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus as set out in the Radio Interference
Regulation of the Canadian Department of Communications.

Note that Canadian Department of Communications (DOC) regulations
provide, that changes or modifications not expressly approved by
TOSHIBA Corporation could void your authority to operate this equipment.

This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.

Cet appareil numérique de la class B respecte toutes les exgences du
Règlement sur le matériel brouileur du Canada.

Following information is only valid for EU-member States:

Disposal of products

The crossed out wheeled dust bin symbol indicates that
products must be collected and disposed of separately
from household waste. Integrated batteries and
accumulators can be disposed of with the product. They
will be separated at the recycling centres.

The black bar indicates that the product was placed on the
market after August 13, 2005.

By participating in the separate collection of products and
batteries, you will help to assure the proper disposal of
products and batteries and thus help to prevent potential
negative consequences for the environment and human
health.

For more detailed information about the collection and
recycling programmes available in your country, please
visit our website

( www.toshiba.eu/recycling ) or contact your local council
office or the retail outlet where you purchased the product.

User's Manual 1-5

Disposal of batteries and/or accumulators

The crossed out wheeled dust bin symbol indicates that
batteries and/or accumulators must be collected and
disposed of separately from household waste.

If the battery or accumulator contains more than the
specified values of lead (Pb), mercury (Hg), and/or
cadmium (Cd) defined in the European Battery Directive,
then the chemical symbols for lead (Pb), mercury (Hg)
and/or cadmium (Cd) will appear below the crossed out
wheeled dust bin symbol.

By participating in the separate collection of batteries, you
will help to assure the proper disposal of products and
batteries and thus help to prevent potential negative
consequences for the environment and human health. To
achieve this you should take any battery and/or
accumulator to your local recycling site, or to a retail outlet
or facility that offers to collect these devices for
environmentally friendly disposal, ensuring that the
terminal contacts are covered by non-conductive tape.

For more detailed information about the collection and
recycling programmes available in your country, please
visit our website

( www.toshiba.eu/recycling ) or contact your local council
office or the retail outlet where you purchased the product.

These symbols may not stick depending on the country and region where
you purchased.

Following information is only for Turkey:

Disposal of products:

The crossed wheelie bin symbol means that this
product should not be collected and disposed with
other household wastes. When product become waste
at the end-of-life, to protect environment and human
health, it should be given to nearest collection
recycling or disposal center. For more information
about collection and recycling programs in your
country please contact your local authority or the
retailer where the product was purchased.

User's Manual 1-6

Toshiba meets all requirements of Turkish regulation 28300
“Restriction of the use of certain hazardous substances in electrical
and electronic equipment”.

AEEE Yönetmeliğine Uygundur

Toshiba 28300 sayılı Türkiye ''Elektrikle çalişan ve elektronik
ekipmanda belirli tehlikeli maddelerin kullanimiyla ilgili kisitlama”
yönetmeliği gereklerini tamamen yerine getirmektedir

The number of possible pixel failures of your display is defined
according to ISO 9241-307 standards. If the number of pixel failures is
less than this standard, they will not be counted as defect or failure.

Battery is a consumption product, since the battery time depends on
the usage of your computer. If the battery can not be charged at all,
then it is a defect or failure. The changes in battery time is not a defect
or failure.

Following information is only for India:

The use of this symbol indicates that this product may not
be treated as household waste.

By ensuring this product is disposed of correctly, you will
help prevent potential negative consequences for the
environment and human health, which could otherwise be
caused by inappropriate waste handling of this product.

For more detailed information about recycling of this
product, please visit our website

( http://www.toshiba-india.com ) or contact call center
(1800-200-8674).

These symbols may not stick depending on the country and region where
you purchased.

REACH - Compliance Statement

The European Union (EU) chemical regulation, REACH (Registration,
Evaluation, Authorization and Restriction of Chemicals), entered into force
on 1 June 2007, with phased deadlines to 2018.

Toshiba will meet all REACH requirements and is committed to provide our
customers with information about the presence in our articles of
substances included on the candidate list according to REACH regulation.

Please consult the following website

www.toshiba.eu/reach for information about the presence in our articles of
substances included on the candidate list according to REACH in a
concentration above 0.1 % weight by weight.

User's Manual

1-7

Video Standard Notice

THIS PRODUCT IS LICENSED UNDER THE AVC, THE VC-1 AND
MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL
AND NON-COMMERCIAL USE OF A CONSUMER FOR (I) ENCODING
VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO")
AND/OR (II) DECODING AVC, VC-1 AND MPEG-4 VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND
NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A
VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH
VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY
OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT
RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES
AND LICENSING MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

HTTP://WWW.MPEGLA.COM

User's Manual 1-8

ENERGY STAR® Program

Your Computer model may be ENERGY STAR
compliant. If the model you purchased is compliant, it is
labeled with the ENERGY STAR logo on the computer and
the following information applies.

TOSHIBA is a partner in the ENERGY STAR Program and
has designed this computer to meet the latest ENERGY
STAR guidelines for energy efficiency. Your computer
ships with the power management options preset to a
configuration that will provide the most stable operating
environment and optimum system performance for both
AC power and battery modes.

To conserve energy, your computer is set to enter the low­power Sleep Mode which shuts down the system and
display within 15 minutes of inactivity in AC power mode.

TOSHIBA recommends that you leave this and other
energy saving features active, so that your computer will
operate at its maximum energy efficiency. You can wake
the computer from Sleep Mode by pressing the power
button.

Your ENERGY STAR certified computer should be set by
default to enter a low-power "sleep mode" after a period of
inactivity. Simply touching the mouse or keyboard "wakes"
the computer in seconds. These sleep features can save
you up to $23 per year (200 kWh per year in electricity)
and prevent up to 300 pounds of greenhouse gas
emissions annually. To learn how to adjust or activate
these sleep settings on your computer, please go to:

www.energystar.gov/sleepinstructions

To activate sleep settings organization-wide quickly and
easily through network tools, please go to

www.energystar.gov/powermanagement

®

Disposing of the computer and the computer's batteries

Discard this computer in accordance with applicable laws and
regulations. For further information, contact your local government.

This computer contains rechargeable batteries. After repeated use,
the batteries will finally lose their ability to hold a charge and you will
need to replace them. Under certain applicable laws and regulation, it
may be illegal to dispose of old batteries by placing them in the trash.

User's Manual

1-9

Please be kind to our shared environment. Check with your local

TOSHIBA SAMSUNG STORAGE
TECHNOLOGY KOREA
CORPORATION 14F, Bldg. No.102,
Digital empire2, 486 Sin-dong,
Yeongtong-gu, Suwon-si,
Gyeonggi-do, Korea, 443-734

government authority for details regarding where to recycle old
batteries or how to dispose of them properly.

Optical disc drive safety instructions

Be sure to check the precautions at the end of this section.

The drive model employs a laser system. To ensure proper use of this
product, please read this instruction manual carefully and retain for
future reference. Should the unit ever require maintenance, contact an
authorized service location.

Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure.

To prevent direct exposure to the laser beam, do not try to open the
enclosure.

Location of the Required Label

(Sample shown below. Location of the label and manufacturing information
may vary.)

Precautions

CAUTION: This appliance contains
a laser system and is classified as a
“CLASS 1 LASER PRODUCT.” To
use this model properly, read the
instruction manual carefully and
keep this manual for your future
reference. In case of any trouble
with this model, please contact your
nearest “AUTHORIZED service
station.” To prevent direct exposure
to the laser beam, do not try to
open the enclosure.

User's Manual 1-10

General Precautions

TOSHIBA computers are designed to optimize safety, minimize strain and
withstand the rigors of portability. However, certain precautions should be
observed to further reduce the risk of personal injury or damage to the
computer.

Be certain to read the general precautions below and to note the cautions
included in the text of the manual.

Provide adequate ventilation

Always make sure your computer and AC adaptor have adequate
ventilation and are protected from overheating when the power is turned on
or when an AC adaptor is connected to a power outlet (even if your
computer is in Sleep Mode). In this condition, observe the following:

Never cover your computer or AC adaptor with any object.
Never place your computer or AC adaptor near a heat source, such as

an electric blanket or heater.
Never cover or block the air vents including those located at the base

of the computer.
Always operate your computer on a hard flat surface. Using your

computer on a carpet or other soft material can block the vents.
Always provide sufficient space around the computer.

Overheating your computer or AC adaptor could cause system failure,
computer or AC adaptor damage or a fire, possibly resulting in serious
injury.

Creating a computer-friendly environment

Place the computer on a flat surface that is large enough for the computer
and any other items you are using, such as a printer.

Leave enough space around the computer and other equipment to provide
adequate ventilation. Otherwise, they may overheat.

To keep your computer in prime operating condition, protect your work area
from:

Dust, moisture, and direct sunlight.
Equipment that generates a strong electromagnetic field, such as

stereo speakers (other than speakers that are connected to the
computer) or speakerphones.

Rapid changes in temperature or humidity and sources of temperature
change such as air conditioner vents or heaters.

Extreme heat, cold, or humidity.
Liquids and corrosive chemicals.

User's Manual

1-11

Stress injury

Carefully read the Instruction Manual for Safety and Comfort. It contains
information on the prevention of stress injuries to your hands and wrists
that can be caused by extensive keyboard use. It also includes information
on work space design, posture and lighting that can help reduce physical
stress.

Heat injury

Avoid prolonged physical contact with the computer. If the computer is
used for long periods, its surface can become very warm. While the
temperature will not feel hot to the touch, if you maintain physical
contact with the computer for a long time, for example if you rest the
computer on your lap or if you keep your hands on the palm rest, your
skin might suffer a low-heat injury.

If the computer has been used for a long time, avoid direct contact
with the metal plate supporting the various interface ports as this can
become hot.

The surface of the AC adaptor can become hot when in use but this
condition does not indicate a malfunction. If you need to transport the
AC adaptor, you should disconnect it and let it cool before moving it.

Do not lay the AC adaptor on a material that is sensitive to heat as the
material could become damaged.

Pressure or impact damage

Do not apply heavy pressure to the computer or subject it to any form of
strong impact as this can damage the computer's components or otherwise
cause it to malfunction.

Cleaning the computer

To help ensure long, trouble-free operation, keep the computer free of dust
and dirt, and use care with all liquids around it.

Be careful not to spill liquids into the computer. If the computer does
get wet, turn the power off immediately and let the computer dry
completely - in these circumstance you should get the computer
inspected by an authorized service provider in order to assess the
scope of any damage.

Clean the plastics of the computer using a slightly water dampened
cloth.

You can clean the display screen by spraying a small amount of glass
cleaner onto a soft, clean cloth and then wiping the screen gently with
the cloth.

Never spray cleaner directly onto the computer or let liquid run into any part
of it. Never use harsh or caustic chemical products to clean the computer.

User's Manual 1-12

Moving the computer

While the computer is designed for flexible day-to-day usage you should
exercise a few simple precautions when moving it in order to help ensure
trouble-free operation.

Make sure all disk/disc activity has ended before moving the
computer.

Turn off (shut down) the computer.
Disconnect the AC adaptor and all peripherals before moving the

computer.
Close the display panel.
Do not pick up the computer by its display panel.
Before carrying your computer, shut it down, disconnect the AC

adaptor and allow it to cool down - a failure to follow this instruction
may result in minor heat injury.

Be careful not to subject the computer to impact or shock - a failure to
follow this instruction could result in damage to computer, computer
failure or loss of data.

Never transport your computer with any cards installed - this may
cause damage to either the computer and/or the card resulting in
computer failure.

Always use a suitable carry case when transporting the computer.
When carrying your computer, be sure to hold it securely so that it

does not fall or hit anything.
Do not carry your computer by holding any of its protruding elements.

Mobile phones

Please be aware that the use of mobile phones can interfere with the audio
system. The operation of the computer will not be impaired in any way, but
it is recommended that a minimum distance of 30cm is maintained between
the computer and a mobile phone that is in use.

Instruction Manual for Safety and Comfort

All important information on the safe and proper use of this computer is
described in the enclosed Instruction Manual for Safety and Comfort. Be
sure to read it before using the computer.

Safety Icons

Safety icons are used in this manual to bring important information to your
attention. Each type of message is identified as shown below.

Indicates a potentially hazardous situation, which could result in death or
serious injury, if you do not follow instructions.

User's Manual 1-13

A caution informs you that improper use of equipment or failure to follow
instructions may cause data loss, equipment damage, or may result in
minor or moderate injury.

Please read. A note is a hint or advice that helps you make best use of
your equipment.

User's Manual 1-14

Getting Started

This chapter provides an equipment checklist, and basic information to
start using your computer.

Some of the features described in this manual may not function properly if
you use an operating system that was not pre-installed by TOSHIBA.

Equipment checklist

Carefully unpack your computer, taking care to save the box and
packaging materials for future use.

Hardware

Check to make sure you have all the following items:

TOSHIBA Portable Personal Computer
Battery pack (Is preinstalled in some computers)
AC adaptor and power cord (2-pin plug or 3-pin plug)

Documentation

Chapter 2

QuickStart
Instruction Manual for Safety and Comfort
Warranty Information

If any of the items are missing or damaged, contact your dealer
immediately.

Conventions

This manual uses the following formats to describe, identify, and highlight
terms and operating procedures.

Start

Click Tap the Touch Pad or click the left Touch

User's Manual 2-1

The word "Start" refers to the " " button in
Windows 7.

Pad control button once.
Left click the mouse once.
Tap the touch screen once (only for touch

screen models).

Right-click Click the right Touch Pad control button

once.
Right click the mouse once.
Press and hold on the touch screen (only for

touch screen models).

Double-click Tap the Touch Pad or click the left Touch

Pad control button twice.
Left click the mouse twice.
Tap the touch screen twice (only for touch

screen models).

HDD or Hard disk
drive

Some models are equipped with a "Solid State
Drive (SSD)" instead of a hard disk drive. In this
manual, the word "HDD" or "Hard disk drive" also
refers to the SSD unless otherwise stated.

Using your computer for the first time

Be sure to read the enclosed Instruction Manual for Safety and Comfort for
information on the safe and proper use of this computer. It is intended to
help you be more comfortable and productive while using a notebook
computer. By following the recommendations in it you may reduce your
chance of developing a painful or disabling injury to your hand, arms,
shoulders or neck.

This section provides basic information to start using your computer. It
covers the following topics:

Connecting the AC adaptor
Opening the display
Turning on the power
Initial setup

Use a virus-check program and make sure it is updated regularly.

Never format storage media without checking its content - formatting
erases all stored data.

It is a good idea to periodically back up the internal HDD/SSD or other
main storage device to external media. General storage media is not
durable or stable over long periods of time and under certain
conditions may result in data loss.

Before you install a device or application, save any data in memory to
the HDD/SSD or other storage media. Failure to do so may result in
the loss of data.

User's Manual 2-2

Connecting the AC adaptor

Attach the AC adaptor when you need to charge the battery or you want to
operate from AC power. It is also the fastest way to get started, because
the battery pack will need to be charged before you can operate from
battery power.

The AC adaptor can automatically adjust to any voltage ranging from 100
to 240 volts and to a frequency of either 50 or 60 hertz, enabling you to use
this computer in almost any country/region. The adaptor converts AC
power to DC power and reduces the voltage supplied to this computer.

Always use the TOSHIBA AC adaptor that was included with your
computer, or use AC adaptors specified by TOSHIBA to avoid any risk
of fire or other damage to the computer. Use of an incompatible AC
adaptor could cause fire or damage to the computer possibly resulting
in serious injury. TOSHIBA assumes no liability for any damage
caused by use of an incompatible adaptor.

Never plug the AC adaptor into a power source that does not
correspond to both the voltage range and the frequency specified on
the regulatory label of the unit. Failure to do so could result in a fire or
electric shock, possibly resulting in serious injury.

Always use or purchase power cables that comply with the legal
voltage, frequency specifications and requirements in the country of
use. Failure to do so could result in a fire or electric shock, possibly
resulting in serious injury.

The supplied power cord conforms to safety rules and regulations in
the region the computer is bought and may not be used outside this
region. For use in other regions, please buy power cords that conform
to safety rules and regulations in the particular region.

Do not use a 3-pin to 2-pin conversion plug.

When you connect the AC adaptor to the computer, always follow the
steps in the exact order as described in this User’s Manual.
Connecting the power cable to a live electrical outlet should be the last
step otherwise the adaptor DC output plug could hold an electrical
charge and cause an electrical shock or minor bodily injury when
touched. As a general safety precaution, avoid touching any metal
parts.

Never place your computer or AC adaptor on a wooden surface,
furniture, or any other surface that could be marred by exposure to
heat since the computer base and AC adaptor's surface increase in
temperature during normal use.

Always place your computer or AC adaptor on a flat and hard surface
that is resistant to heat damage.

Refer to the enclosed Instruction Manual for Safety and Comfort for
detailed precautions and handling instructions.

User's Manual

2-3

1. Connect the power cord to the AC adaptor.

1

2

Figure 2-1 Connecting the power cord to the AC adaptor (2-pin plug)

Figure 2-2 Connecting the power cord to the AC adaptor (3-pin plug)

Either a 2-pin or 3-pin adaptor/cord will be included with the computer
depending on the model.

2. Connect the AC adaptor’s DC output plug to the DC IN 19V jack on
your computer.

Figure 2-3 Connecting the DC output plug to the computer

1. DC IN 19V jack 2. DC output plug

Product appearance depends on the model you purchased.

3. Plug the power cord into a live wall outlet - the DC IN/Battery indicator
should glow.

Opening the display

The display panel can be opened to a wide range of angles for optimal
viewing.

While holding down the palm rest with one hand so that the main body of
the computer is not raised, slowly lift the display panel - this will allow the
angle of the display panel to be adjusted to provide optimum clarity.

User's Manual

2-4

Figure 2-4 Opening the display panel

1

1. Display panel

Use reasonable care when opening and closing the display panel.
Opening it vigorously or slamming it shut could damage the computer.

Do not put your fingers in the gap between the LCD panel and battery
pack when closing your LCD, otherwise your fingers might get hurt.

Be careful not to open the display panel too far as this could put stress
on the display panel’s hinges and cause damage.

Do not press or push on the display panel.

Do not lift the computer by the display panel.

Do not close the display panel with pens or any other objects left in
between the display panel and the keyboard.

When opening or closing the display panel, place one hand on the
palm rest to hold the computer in place and use the other hand to
slowly open or close the display panel (Do not use excessive force
when opening or closing the display panel).

User's Manual 2-5

Turning on the power

1

This section describes how to turn on the power - the Power indicator will
then indicate the status. Please refer to the Power Condition Descriptions
section for more information.

After you turn on the power for the first time, do not turn it off until you
have set up the operating system.

Volume cannot be adjusted during Windows Setup.

1. Open the display panel.

2. Press the computer's power button.

Figure 2-5 Turning on the power

1. Power button

Product appearance depends on the model you purchased.

Initial setup

The Windows Startup Screen will be the first screen displayed when you
turn on the power. Follow the on-screen instructions on each screen in
order to properly install the operating system.

When it is displayed, be sure to read the License Terms carefully.

Turning off the power

The power can be turned off in one of the following modes, either Shut
Down Mode, Sleep Mode or Hibernation Mode.

Shut Down Mode

When you turn off the power in Shut Down Mode, no data will be saved
and the computer will boot to the operating system's main screen the next
time it is turned on.

1. If you have entered data, either save it to the HDD/SSD or to other
storage media.

User's Manual

2-6

2. Make sure all disk/disc activity has stopped before removing the disk/
disc.

If you turn off the power while a disk (disc) is being accessed, you may
lose data or damage the disk.

Never turn off the power while an application is running. Doing so
could cause loss of data.

Never turn off the power, disconnect an external storage device or
remove storage media during data read/write. Doing so can cause
data loss.

3. Click Start and then select Shut down.

4. Turn off any peripheral devices connected to your computer.

Do not turn the computer or peripheral devices back on immediately - wait
a short period to avoid any potential damage.

Restarting the computer

Certain conditions require that you reset the computer, for example if:

You change certain computer settings.

If you need to restart the computer, there are two ways this can be
achieved:

Click Start. Point to the arrow ( ) beside the Shut down button and
then select Restart.

Press CTRL, ALT and DEL simultaneously (once) to display the menu
window, and then select Restart from the Shut down options.

Before restarting the computer, be sure to save your data.

Sleep Mode

If you have to interrupt your work, you are able to turn off the power without
exiting from your software by placing the computer into Sleep Mode. In this
mode data is maintained in the computer's main memory. When you turn
on the power again, you can continue working right where you left off.

When you have to turn off your computer aboard an aircraft or in places
where electronic devices are regulated or controlled, always completely
shut down the computer. This includes turning off any wireless
communication functionalities, and cancelling settings that reactivate the
computer automatically, such as a timer recording function. Failure to
completely shut down the computer in this way could allow the operating
system to reactivate and run pre-programmed tasks or preserve unsaved

User's Manual 2-7

data, which could interfere with aviation or other systems, possibly causing
serious injury.

Before entering Sleep Mode, be sure to save your data.

Do not switch to Sleep Mode while transferring data to external media,
such as USB devices, memory media or other external memory
devices, as data will be lost.

Do not remove the battery pack while the computer is in Sleep Mode
(unless the computer is connected to an AC power source), as data in
memory could be lost.

When the AC adaptor is connected, the computer will go into Sleep
Mode according to the settings in the Power Options (to access it,
click Start -> Control Panel -> System and Security -> Power
Options).

To restore the operation of the computer from Sleep Mode, press and
hold the power button or any key on the keyboard for a short amount
of time. Please note that keyboard keys can only be used if the Wake­up on Keyboard option is enabled within the TOSHIBA HWSetup.

If the computer enters Sleep Mode while a network application is
active, the application might not be restored when the computer is
next turned on and the system returns from Sleep Mode.

To prevent the computer from automatically entering Sleep Mode,
disable Sleep Mode within the Power Options.

To use the Hybrid Sleep function, configure it in the Power Options.

User's Manual

Benefits of Sleep Mode

The Sleep Mode feature provides the following benefits:

Restores the previous working environment more rapidly than the
Hibernation Mode feature.

Saves power by shutting down the system when the computer
receives no input or hardware access for the time period set by the
System Sleep Mode feature.

Allows the use of the panel power off feature.

Executing Sleep Mode

You can enter Sleep Mode in one of following ways:

Click Start. Point to the arrow ( ) beside the Shut down button and
then select Sleep.

Close the display panel. Please note that this feature must be enabled
within the Power Options.

2-8

Press the power button. Please note that this feature must be enabled
within the Power Options.

When you turn the power back on, you can continue where you left off
when you shut down the computer.

When the computer is in Sleep Mode, the Power indicator will blink
amber.

If you are operating the computer on battery power, you can lengthen
the overall operating time by turning it off into Hibernation Mode ­Sleep Mode will consume more power while the computer is off.

Sleep Mode limitations

Sleep Mode will not function under the following conditions:

Power is turned back on immediately after shutting down.
The battery power is exhausted and the AC Adaptor is not connected.

Hibernation Mode

The Hibernation Mode feature saves the contents of memory to the HDD/
SSD when the computer is turned off so that, the next time it is turned on,
the previous state is restored. Please note that the Hibernation Mode
feature does not save the status of any peripheral devices connected to the
computer.

Save your data. While entering Hibernation Mode, the computer saves
the contents of memory to the HDD/SSD. However, for safety sake, it
is best to save your data manually.

Data will be lost if you remove the battery or disconnect the AC
adaptor before the save is completed.

Do not switch to Hibernation Mode while transferring data to external
media, such as USB devices, memory media or other external
memory devices, as data will be lost.

User's Manual

Benefits of Hibernation Mode

The Hibernation Mode feature provides the following benefits:

Saves data to the HDD/SSD when the computer automatically shuts
down because of a low battery condition.

You can return to your previous working environment immediately
when you turn on the computer.

Saves power by shutting down the system when the computer
receives no input or hardware access for the time period set by the
System Hibernate feature.

Allows the use of the panel power off feature.

2-9

Starting Hibernation Mode

To enter Hibernation Mode, click Start, point to the arrow ( ) beside the
Shut down button and then select Hibernate from the menu.

Automatic Hibernation Mode

The computer can be configured to enter Hibernation Mode automatically
when you press the power button or close the lid. In order to define these
settings, you can follow the steps as described below:

1. Click Start -> Control Panel -> System and Security -> Power
Options.

2. Click Choose what the power button does or Choose what
closing the lid does.

3. Enable the desired Hibernation Mode settings for When I press the
power button and When I close the lid.

4. Click the Save changes button.

Data save in Hibernation Mode

When you turn off the power in Hibernation Mode, the computer will take a
moment to save the current data in memory to the HDD/SSD.

After you turn off the computer, and the content of memory has been saved
to the HDD/SSD, turn off the power to any peripheral devices.

Do not turn the computer or devices back on immediately. Wait a moment
to let all capacitors fully discharge.

User's Manual 2-10

The Grand Tour

21 4

3

This chapter identifies the various components of the computer - it is
recommended that you become familiar with each before you operate the
computer.

Legal Footnote (Non-applicable Icons)

For more information regarding Non-applicable Icons, please refer to the

Legal Footnotes section.

Please handle your computer carefully to avoid scratching or damaging the
surface.

Front with the display closed

The following figure shows the front of the computer with the display panel
in the closed position.

Figure 3-1 Front of the computer with display panel closed

Chapter 3

1. Memory media slot

2. DC IN/Battery indicator 4. Wireless communication indicator

Product appearance depends on the model you purchased.

Memory media slot This slot lets you insert an SD™/SDHC™/

SDXC™ memory card, miniSD™/microSD™
Card and MultiMediaCard™. Refer to the

Memory media section for more information.

Keep foreign metal objects, such as screws, staples and paper clips, out of
the Memory media slot. Foreign metal objects can create a short circuit,
which can cause damage and fire, possibly resulting in serious injury.

User's Manual 3-1

3. Power indicator

DC IN/Battery

1 2 3 54

indicator

The DC IN/Battery indicator shows the
condition of the DC IN and the battery's charge ­white indicates the battery is fully charged while
the power is being correctly supplied from the AC
power adaptor.

Please refer to the Power Condition Descriptions
section for more information on this feature.

Power indicator The Power indicator normally glows white when

the computer is turned on. However, if you turn
the computer off into Sleep Mode, this indicator
will flash amber.

Left side

Wireless
communication
indicator

The Wireless communication indicator glows
amber when the Wireless functions are turned
on.

Some models are equipped with Wireless
functions.

The following figures show the left side of the computer.

Figure 3-2 The left side of the computer

1. Security lock slot

2. LAN jack 5. Headphone/Microphone jack

3. Optical disc drive*

* Provided with some models.
Product appearance depends on the model you purchased.

4. Universal Serial Bus (USB 2.0) port

Security lock slot A security cable can be attached to this slot and

then connected to a desk or other large object in
order to deter theft of the computer.

LAN jack This jack lets you connect to a LAN. The adaptor

has built-in support for Ethernet LAN (10
megabits per second, 10BASE-T), Fast Ethernet
LAN (100 megabits per second, 100BASE-TX) or
Gigabit Ethernet LAN (1000 megabits per
second, 1000BASE-T). Refer to Operating

Basics, for details.

User's Manual 3-2

Do not connect any cable other than a LAN cable to the LAN jack. It could

1 1 3 542

cause damage or malfunction.

Optical disc drive The computer may be configured with a DVD

Super Multi drive.

Universal Serial Bus
(USB 2.0) port

Please note that it is not possible to confirm the operation of all functions of
all USB devices that are available. Some functions associated with a
specific device might not operate properly.

Keep foreign metal objects, such as screws, staples and paper clips, out of
the USB port. Foreign metal objects can create a short circuit, which can
cause damage and fire, possibly resulting in serious injury.

Headphone/
Microphone jack

Right side

The following figures show the right side of the computer.

One Universal Serial Bus port, which complies to
the USB 2.0 standard, is provided on the left side
of the computer.

The USB 2.0 port is not compatible with USB 3.0
devices.

A 3.5 mm mini headphone/microphone jack
enables connection of a monaural microphone or
a stereo headphone.

Figure 3-3 The right side of the computer

User's Manual

1. Universal Serial Bus (USB 3.0) ports

2. HDMI out port 5. DC IN 19V jack

3. External RGB monitor port

Product appearance depends on the model you purchased.

4. Cooling vents

3-3

Universal Serial Bus
(USB 3.0) ports

Two Universal Serial Bus ports, which comply to
the USB 3.0 standard, are provided on the right
side of the computer.

USB 3.0 port is compliant with USB 3.0 standard
and backward compatible with USB 2.0 devices.

USB 3.0 port(s) may work as USB 2.0 port(s) when operating in USB
Legacy Emulation mode.

Please note that it is not possible to confirm the operation of all functions of
all USB devices that are available. Some functions associated with a
specific device might not operate properly.

Keep foreign metal objects, such as screws, staples and paper clips, out of
the USB port. Foreign metal objects can create a short circuit, which can
cause damage and fire, possibly resulting in serious injury.

HDMI out port HDMI out port can connect with Type A

connector HDMI cable.

External RGB monitor
port

This port provides 15-pin, analog RGB port.
Please refer to the External RGB monitor port pin

assignment section for information on external

RGB monitor port pin assignment. This port
allows you to connect an external RGB monitor
to the computer.

Cooling vents The cooling vents help the processor to avoid

overheating.

DC IN 19V jack The AC adaptor connects to this jack in order to

power the computer and charge its internal
batteries. Please note that you should only use
the model of AC adaptor supplied with the
computer at the time of purchase - using the
wrong AC adaptor can cause damage to the
computer.

Do not block the cooling vents. Keep foreign metal objects, such as
screws, staples and paper clips, out of the cooling vents. Foreign metal
objects can create a short circuit, which can cause damage and fire,
possibly resulting in serious injury.

Carefully clean the dust on the cooling vents’ surface using a soft cloth.

User's Manual 3-4

Back

1

1

2

3

1

The following figure shows the back of the computer.

Figure 3-4 The back of the computer

1. Battery pack

Product appearance depends on the model you purchased.

Battery pack The rechargeable lithium-ion battery pack

Legal Footnote (Battery Life)

For more information regarding Battery Life, please refer to the Legal

Footnotes section.

Underside

The following figures show the underside of the computer. You should
ensure that the display is closed before the computer is turned over to
avoid causing any damage.

provides power to the computer when the AC
adaptor is not connected.

For more detailed information on the use and
operation of the battery pack please refer to the

Battery section.

Figure 3-5 The underside of the computer

1. Battery lock

2. Battery release latch

Product appearance depends on the model you purchased.

3. Cooling vents

Battery lock Slide the battery lock to release the battery pack

ready for removal.

User's Manual 3-5

2

Battery release latch Slide and hold this latch into its "Unlock" position

1212

5

1

9

8

10

11

7

6

7

2

3 4

in order to release the battery pack for
removal.For more detailed information on
removing the battery pack please refer to the

Battery section.

Cooling vents The cooling vents help the processor to avoid

overheating.

Do not block the cooling vents. Keep foreign metal objects, such as
screws, staples and paper clips, out of the cooling vents. Foreign metal
objects can create a short circuit, which can cause damage and fire,
possibly resulting in serious injury.

Carefully clean the dust on the cooling vents’ surface using a soft cloth.

Front with the display open

This section shows the computer with the display panel open. In order to
open the display, lift the display panel up and position it at a comfortable
viewing angle for you.

Figure 3-6 The front of the computer with the display panel open

1. Wireless communication antennas
(not shown)*

7. Display hinges

2. Microphone* 8. Battery pack

3. Web Camera LED* 9. Stereo speakers

4. Web Camera* 10. Keyboard

5. Display screen 11. Touch Pad

6. Power button 12. Touch Pad control buttons

* Provided with some models.
Product appearance depends on the model you purchased.

User's Manual

3-6

Wireless
communication
antennas

Depending on the configuration of your
computer, one or all of the antennas listed below
are built-in:

Wireless LAN
Wireless LAN/Bluetooth

Some models are equipped with Wireless
communication antennas.

Legal Footnote (Wireless LAN)

For more information regarding Wireless LAN, please refer to the Legal

Footnotes section.

Microphone The built-in microphone allows you to record

sounds for your application - please refer to the

Sound System and Video mode section for more

information.

Some models are equipped with the built-in
microphone.

Web Camera LED The Web Camera LED glows when the Web

Camera is operating.

Some models are equipped with a Web Camera
LED.

Web Camera Web Camera is a device that allows you to

record video or take photographs with your
computer. You can use it for video chatting or
video conferences using a communication tool.

Some models are equipped with a Web Camera.

Do not point the web camera directly at the sun.

Do not touch or press strongly on the web camera lens. Doing so may
reduce image quality. Use an eyeglass cleaner (cleaner cloth) or other
soft cloth to clean the lens if it becomes dirty.

Display screen 39.6cm (15.6") LCD screen, configured with the

following resolutions:

HD, 1366 horizontal x 768 vertical pixels

Please be aware that, when the computer is
operating on the AC adaptor, the image
displayed on the internal screen will be
somewhat brighter than when it operates on
battery power. This difference in brightness
levels is intended to save power when operating
on batteries.

User's Manual 3-7

Legal Footnote (LCD)

For more information regarding LCD, please refer to the Legal Footnotes
section.

Power button Press this button to turn the computer's power on

or off.

Display hinges The display hinges allow the display panel to be

positioned at a variety of easy-to-view angles.

Stereo speakers The speakers emit sound generated by your

software as well as audio alarms, such as low
battery condition, generated by the system.

Keyboard Your computer’s keyboard contains character

keys, control keys, function keys, and special
Windows keys, providing all the functionality of a
full-size keyboard.

Refer to the The Keyboard section for details.

Touch Pad The Touch Pad located in the palm rest is used

to control the movement of the on-screen pointer.

To use the Touch Pad, simply touch and move
your fingertip across it in the direction you want
the on-screen pointer to go.

Touch Pad control
buttons

The two buttons below the Touch Pad are used
like the buttons on a standard mouse - press the
left button to select a menu item or to manipulate
text or graphics designated by the pointer, and
press the right button to display a menu or other
function depending on the software you are
using.

Internal Hardware Components

This section describes the internal hardware components of your computer.

The actual specifications may vary depending on the model you
purchased.

CPU The processor type varies depending on model.

To check which type of processor is included in
your model, click Start -> Control Panel ->
System and Security -> System.

Legal Footnote (CPU)

User's Manual 3-8

For more information regarding CPU, please refer to the Legal Footnotes
section.

Hard Disk Drive or
Solid State Drive

The capacity of the HDD/SSD varies depending
on the model.

To check which type of HDD/SSD is included in
your model, open the TOSHIBA PC Health
Monitor utility by clicking Start -> All Programs -

> TOSHIBA -> Support & Recovery -> PC
Health Monitor, and then click PC Information.

Please note that part of the hard disk's overall
capacity is reserved as administration space.

SSD is a large-capacity storage media which uses Solid-State
Memory in place of a magnetic disk of the hard disk.

Under certain unusual conditions of prolonged non-use and/or exposure to
high temperatures, the SSD may be vulnerable to data retention errors.

Legal Footnote (HDD/SSD Capacity)

For more information regarding HDD/SSD Capacity, please refer to the

Legal Footnotes section.

Memory module The memory module is installed in the computer.

Legal Footnote (Memory (Main System))

For more information regarding Memory (Main System), please refer to the

Legal Footnotes section.

RTC battery The internal RTC battery backs up the Real Time

Clock (RTC) and calendar.

Video RAM The memory in a computer's graphics adaptor,

used to store the image displayed on a bitmap
display.

The amount of Video RAM available is
dependent on the computer's system memory.

Click Start -> Control Panel -> Appearance

and Personalization -> Display -> Adjust
resolution.

The amount of Video RAM can be verified by
clicking the Advanced settings button in the
Screen Resolution window.

User's Manual 3-9

Graphics Processing
Unit

Legal Footnote (Graphics Processing Unit (GPU))

For more information regarding Graphics Processing Unit (GPU), please
refer to the Legal Footnotes section.

Graphics processing unit (GPU) performance
may vary depending on product model, design
configuration, applications, power management
settings and features utilized. GPU performance
is only optimized when operating in AC power
mode and may decrease considerably when
operating in battery power mode.

Intel® Display Power Saving Technology

Intel GPU models may include the Display Power Saving Technology
feature that can save the computer's power consumption by optimizing
picture contrast on the internal LCD.

This feature can be used if the computer is:

running in battery mode
using the internal LCD display

The Display Power Saving Technology feature is enabled at factory default.
If you want to turn this feature off, please change it in the settings
accordingly in the Intel® HD Graphics Control Panel/Intel® Graphics and
Media Control Panel.

You can access this control panel in the following way:

Right-click on the desktop and click Graphics Properties...

In Intel® HD Graphics Control Panel:

1. Click Power and select On battery.

2. Click Off under Display Power Saving Technology.

3. Click Apply.

If you want to enable this feature, under the conditions mentioned above,
click On under Display Power Saving Technology.

Power Condition Descriptions

Power conditions

The computer's operating capability and battery charge status are affected
by different power conditions, including whether an AC adaptor is
connected and what the charge level is for that battery.

The LED in the table below refers to the DC IN/Battery indicator.

User's Manual 3-10

Power on Power off

(no operation)

AC adaptor
connected

Battery fully
charged

• Operates

• No charge

• LED: white

• No charge

• LED: white

AC adaptor
not
connected

Battery partially
charged or no
charge

Remaining
battery capacity
is above low
battery trigger
point

Remaining
battery capacity
is below low
battery trigger
point

Remaining
battery capacity
is exhausted

• Operates

• Charge

• LED: amber

• Operates

• LED: off

• Operates

• LED: flashes
amber

Computer shuts
down

DC IN/Battery indicator

Check the DC IN/Battery indicator to determine the status of the battery
pack and the power status with the AC adaptor connected. The following
indicator conditions should be noted:

Flashing Amber The battery charge is low. The AC adaptor must

be connected in order to recharge the battery.

Amber Indicates the AC adaptor is connected and the

battery is charging.

White Indicates the AC adaptor is connected and the

battery is fully charged.

Flashing White Indicates a problem with the computer. Please

disconnect the AC adaptor and remove the
battery for several seconds, and then reinstall the
battery and reconnect the AC adaptor - if it still
does not operate properly, you should contact
your reseller or dealer.

No light Under any other conditions, the indicator does

not light.

• Quick charge

• LED: amber

User's Manual 3-11

If the battery pack becomes too hot while it is being charged, the charge
will stop and the DC IN/Battery indicator will go out. When the battery
pack's temperature falls to a normal range, charging will resume - this
process will occur regardless of whether the computer's power is on or off.

Power indicator

Check the Power indicator to determine the power status of the computer ­the following indicator conditions should be noted:

White Indicates power is being supplied to the

computer and the computer is turned on.

Flashing Amber Indicates that the computer is in Sleep Mode and

that there is sufficient power available (AC
adaptor or battery) to maintain this condition.

No light Under any other conditions, the indicator does

not light.

User's Manual 3-12

Operating Basics

This chapter describes the basic operations of your computer, and
highlights the precautions that should be taken when using it.

Using the Touch Pad

The Touch Pad located in the palm rest may support the following
gestures:

Tap Simply tap your finger on the Touch Pad to act

on items on the screen. (Similar to left-click)

Pinch or stretch Place two or more fingers down on the Touch

Pad and move them toward each other (pinch) or
away from each other (stretch). This will visually
zoom in or out.

Two-Finger Scroll Place two fingers down and slide them vertically

or horizontally from anywhere on the Touch Pad.
This allows you to operate the scroll bars of a
window.

Chapter 4

Some of the Touch Pad operations described in this section are only
supported in certain applications.

The Keyboard

The number of keys available on your keyboard will depend on which
country/region your computer is configured for, with keyboards being
available for numerous languages.

There are different types of keys, specifically typewriter keys, function keys,
soft keys, Windows special keys and the keypad overlay.

Never remove the key caps on your keyboard. Doing so could cause
damage to the parts under the key caps.

User's Manual 4-1

Keyboard indicator

2

1

The following figure shows the position of the CAPS LOCK indicator and
NUM LOCK indicator which show the following conditions:

When the CAPS LOCK indicator glows, the keyboard will produce
capitals when any letter is typed.

When the NUM LOCK indicator glows, the ten key allows you to enter
numbers.

Figure 4-1 Keypad indicator

1. CAPS LOCK indicator 2. NUM LOCK indicator

CAPS LOCK This indicator glows green when letter keys are

locked into their uppercase format.

NUM LOCK When the NUM LOCK indicator glows, you can

use the number keys on the keyboard for number
entry.

Function Key

The function keys (F1 ~ F12) are the twelve keys at the top of your
keyboard.

The programmed functions can be executed in either of the following two
modes described.

Special function mode

Allows you to use the function keys without pressing the FN key.
Standard F1-F12 mode

Allows you to use the function keys in combination with the FN key.

You can select the desired mode by clicking Start -> All Programs ->

TOSHIBA -> Tools & Utilities -> HWSetup -> Keyboard.

Special
function mode

F1 FN + F1 Launches the help file supplied with

User's Manual 4-2

Standard F1­F12 mode

Function

the software.

Special
function mode

Standard F1­F12 mode

Function

F2 FN + F2 Decreases the computer's display

panel brightness in individual steps.

F3 FN + F3 Increases the computer's display

panel brightness in individual steps.

F4 FN + F4 Changes the active display device.

To use a simultaneous mode, you
must set the resolution of the internal
display panel to match the resolution
of the external display device.

F5 FN + F5 Enables or disables the Touch Pad.

F6 FN + F6 Moves media backward.

F7 FN + F7 Plays or pauses media playback.

F8 FN + F8 Moves media forward.

F9 FN + F9 Decreases the computer's volume.

F10 FN + F10 Increases the computer's volume.

F11 FN + F11 Turns the sound on or off.

F12 FN + F12 Switches the active wireless devices.

FN + 1 FN + 1 Reduces the icon size on the desktop

or the font sizes within one of the
supported application windows.

User's Manual

FN + 2 FN + 2 Enlarges the icon size on the desktop

or the font sizes within one of the
supported application windows.

FN + Space FN + Space Changes the display resolution.

Flash Cards

Flash Cards makes it visual and easy to access and use the function keys.
Normally the cards are hidden from view. To activate and use the Flash
Cards, follow the steps below:

Standard F1-F12 mode

1. Press and hold the FN key.

Flash Cards will appear on top of the screen by default.

2. Press the function key or click the card associated with the desired
function.

The selected card with available options will appear.

4-3

3. Press the function key repeatedly to cycle through the available
options and release the FN key when the desired option is selected.

You can also click the desired option.

Special function mode

1. Press the function key repeatedly to cycle through the available
options and release it when the desired option is selected.

For more information, please refer to the TOSHIBA Flash Cards Help file.

To access this help, click Start -> All Programs -> TOSHIBA -> Tools &
Utilities -> Flash Cards. In the Settings for Flash Cards window, click
the Help button.

Sticky key

You can use the TOSHIBA Accessibility utility to make the FN key sticky,
that is, you can press it once, release it, and then press a desired function
key. To start the TOSHIBA Accessibility utility, click Start -> All Programs

-> TOSHIBA -> Tools & Utilities -> Accessibility.

Windows special keys

The keyboard provides two keys that have special functions in Windows,
the Windows® logo key activates the Start menu while the application key
has the same function as the secondary (right) mouse button.

This key activates the Windows Start menu.

This key has the same function as the secondary (right) mouse button.

Optical disc drives

Some models are equipped with an Optical disc drive.

Formats

The drives support the following formats.

DVD Super Multi drive

The drive supports the following formats: CD-ROM, DVD-ROM, DVD­Video, CD-DA, CD-Text, Photo CD™ (single/multi-session), CD-ROM
Mode 1/Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD­EXTRA), Addressing Method 2, DVD-R, DVD-RW, DVD+R, DVD+RW,
DVD-RAM, DVD-R DL (Format1), DVD+R DL.

User's Manual

4-4

Some types and formats of DVD-R DL and DVD+R DL discs may be

1

2

1

1

unreadable.

Using Optical Disc Drives

The full-size drive provides high-performance execution of disc based
programs. You can run either 12 cm (4.72") or 8 cm (3.15") discs without
an adaptor.

For precautions on writing to discs, refer to the Writing discs section.

To load discs, follow the steps as detailed below:

1. When the computer’s power is on, press the eject button to open the
disc tray slightly.

2. Grasp the disc tray gently and pull until it is fully opened.

Figure 4-2 Pressing the eject button and pulling the disc tray open

1. Eject button

3. Lay the disc, label side up, in the disc tray.

Figure 4-3 Inserting a disc

1. Laser lens

When the disc tray is fully opened, the edge of the computer will cover the
disc tray slightly. Therefore, you will need to turn the disc at an angle when

User's Manual 4-5

you place it in the disc tray. After seating the disc, however, make sure it
lies flat.

Do not touch the laser lens or any portion of its surrounding casing as
this could cause misalignment.

Prevent foreign objects from entering the drive. Check the surface of
the disc tray, especially the area behind the front edge of the disc tray,
to make sure there are no such objects before closing the drive.

4. Press gently at the center of the disc until you feel it click into place.
The disc should lie below the top of the spindle, flush with the spindle
base.

5. Push the center of the disc tray to close it. Press gently until it locks
into place.

If the disc is not seated properly when the disc tray is closed, the disc might
be damaged. Also, the disc tray might not open fully when you press the
eject button.

Removing discs

To remove the disc, follow the steps as detailed below:

Do not press the eject button while the computer is accessing the optical
disc drive. Wait for the optical disc drive indicator to go out before you open
the disc tray. Also, if the disc is spinning when you open the disc tray, wait
for it to stop before you remove it.

User's Manual

1. To pop the disc tray partially open, press the eject button. Gently pull
the disc tray out until it is fully opened.

When the disc tray pops open slightly, wait a moment to make sure the
disc has stopped spinning before pulling the disc tray fully open.

2. The disc extends slightly over the sides of the disc tray so you can
grasp it. Gently lift out the disc.

3. Push the center of the disc tray to close it. Press gently until it locks
into place.

How to remove disc when the disc tray will not open

Pressing the eject button will not open the disc tray when the computer
power is off. If the power is off, you can open the disc tray by inserting a
slender object (about 20 mm) such as a straightened paper clip into the
manual eject hole near the eject button.

4-6

Figure 4-4 Manual release with the eject hole

1

Φ1.0mm

1. Manual eject hole

Turn off the power before you use the manual eject hole. If the disc is
spinning when you open the disc tray, the disc could fly off the spindle and
cause injury.

Writable discs

This section describes the types of writable discs. Check the specifications
of your drive to see the types of discs it can write. Use TOSHIBA Disc
Creator to write compact discs.

CDs

CD-R discs can be written only once. The recorded data cannot be
erased or changed.

CD-RW discs including multi speed CD-RW discs, high-speed CD-RW
discs and ultra-speed CD-RW discs can be recorded more than once.

Writing discs

User's Manual

DVDs

DVD-R, DVD+R, DVD-R DL and DVD+R DL discs can be written only
once. The recorded data cannot be erased or changed.

DVD-RW, DVD+RW and DVD-RAM discs can be recorded more than
once.

TOSHIBA Disc Creator is provided as writing software with this computer.
This utility can be used to write data.

You can use the DVD Super Multi drive to write data to either CD-R, CD­RW, DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL, DVD+RW or
DVD-RAM discs.

4-7

When writing information to media using an optical drive, you should
always ensure that you connect the AC adaptor to a live electrical outlet. It
is possible that, if data is written while powered by the battery pack, the
write process may sometimes fail due to low battery power - in these
instances data loss may occur.

Important message

Before you write or rewrite to any of the media supported by the optical
disc drive, please read and follow all of the setup and operating instructions
in this section. If you fail to do so, you may find that the optical disc drive
may not function properly, and you may fail to write or rewrite information
successfully - this may cause you to either lose data or incur other damage
to the drive or media.

Disclaimer

TOSHIBA does not assume responsibility for the following:

Damage to any disc that may be caused by writing or rewriting with
this product.

Any change or loss of the recorded contents of media that may be
caused by writing or rewriting with this product, or for any business
profit loss or business interruption that may be caused by the change
or loss of the recorded contents.

Damage that may be caused by using third party equipment or
software.

Given the technological limitations of current optical disc writing drives, you
may experience unexpected writing or rewriting errors due to disc quality or
problems with hardware devices. In view of this, it is good practice to make
two or more copies of important data, in case of any undesired change or
loss of the recorded contents.

Before writing or rewriting

Based on TOSHIBA's limited compatibility testing, we suggest the
following manufacturers of disc media, however, it must be noted that
disc quality can affect write or rewrite success rates. Please also be
aware that in no event does TOSHIBA guarantee the operation,
quality or performance of any disc.

CD-R:

TAIYO YUDEN CO., Ltd.

MITSUBISHI KAGAKU MEDIA CO., LTD.

CD-RW: (Multi-Speed, High-Speed and Ultra-Speed)

MITSUBISHI KAGAKU MEDIA CO., LTD.

User's Manual 4-8

DVD-R:

DVD Specifications for Recordable Disc for General Version 2.0

TAIYO YUDEN Co.,Ltd.

MITSUBISHI KAGAKU MEDIA CO., LTD.

DVD-R DL:

MITSUBISHI KAGAKU MEDIA CO., LTD.

DVD+R:

MITSUBISHI KAGAKU MEDIA CO., LTD.

TAIYO YUDEN CO., Ltd.

DVD+R DL:

MITSUBISHI KAGAKU MEDIA CO., LTD.

DVD-RW:

Victor Company of Japan, Ltd. (JVC)

MITSUBISHI KAGAKU MEDIA CO., LTD.

DVD+RW:

MITSUBISHI KAGAKU MEDIA CO., LTD.

DVD-RAM: (DVD Super Multi drive only)

Panasonic Corporation

Hitachi Maxell, Ltd.

User's Manual

Some types and formats of DVD-R DL and DVD+R DL discs may be
unreadable.

Disc created in DVD-R DL format4 (Layer Jump Recording) cannot be
read.

When writing or rewriting

Please observe the following points while you write or rewrite data to a
media:

Always copy data from the HDD/SSD to the optical media - do not use
the cut-and-paste function as the original data will be lost if there is a
write error.

4-9

Do not perform any of the following actions:

Change users in the Operating Systems.
Operate the computer for any other function, including such tasks

as using a mouse or Touch Pad, or closing/opening the display
panel.

Start a communication application.
Apply impact or vibration to the computer.
Install, remove or connect external devices, including such items

as a memory media card, USB device, external monitor or an
optical digital device.

Use the audio/video control button to reproduce music or voice.
Open the optical disc drive.

Do not use shut down, log off, Sleep Mode or Hibernation Mode
functions while writing or rewriting.

Make sure that the write/rewrite operation is completed before going
into either Sleep Mode or Hibernation Mode (You can remove an
optical media on the optical disc drive after writing is completed).

If the media is of poor quality, or is dirty or damaged, writing or
rewriting errors may occur.

Set the computer on a level surface and avoid places subject to
vibration such as airplanes, trains or cars. In addition, do not use the
computer on an unstable surface such as a stand.

Keep mobile phones and other wireless communication devices away
from the computer.

TOSHIBA Disc Creator

User's Manual

Please be aware of the following limitations when you use the TOSHIBA
Disc Creator:

DVD Video cannot be created using TOSHIBA Disc Creator.
DVD Audio cannot be created using TOSHIBA Disc Creator.
You cannot use TOSHIBA Disc Creator's "Audio CD" function to

record music to DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL or
DVD+RW media.

Do not use the "Disc Backup" function of TOSHIBA Disc Creator in
order to copy DVD Video or DVD-ROM material that has copyright
protection.

DVD-RAM discs cannot be backed up using the "Disc Backup"
function of TOSHIBA Disc Creator.

You cannot back up CD-ROM, CD-R or CD-RW media to DVD-R,
DVD-R DL or DVD-RW media using the "Disc Backup" function of
TOSHIBA Disc Creator.

You cannot back up CD-ROM, CD-R or CD-RW media to DVD+R,
DVD+R DL or DVD+RW media using the "Disc Backup" function of
TOSHIBA Disc Creator.

4-10

You cannot back up DVD-ROM, DVD Video, DVD-R, DVD-R DL,
DVD-RW, DVD+R, DVD+R DL or DVD+RW to CD-R or CD-RW media
using the "Disc Backup" function of TOSHIBA Disc Creator.

TOSHIBA Disc Creator cannot record in packet format.
You might not be able to use the "Disc Backup" function of TOSHIBA

Disc Creator to back up a DVD-R, DVD-R DL, DVD-RW, DVD+R,
DVD+R DL or DVD+RW disc that was made with other software on a
different optical media recorder.

If you add data to a DVD-R, DVD-R DL, DVD+R or DVD+R DL disc
that you have already recorded to, you might not be able to read the
added data under some circumstances. For example, it cannot be
read under 16-bit operating systems, such as Windows 98SE and
Windows Me, while in Windows NT4 you will need Service Pack 6 or
later, and in Windows 2000, you will need Service Pack 2. In addition
to this, some DVD-ROM and DVD-ROM/CD-R/RW drives cannot read
this added data regardless of the operating system.

TOSHIBA Disc Creator does not support recording to DVD-RAM discs

- to achieve this you should use Windows Explorer or another similar
utility.

When you back up a DVD disc, be sure that the source drive supports
recording to DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL or
DVD+RW media - if this is not the case then the source disc might not
be backed up correctly.

When you back up a DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R
DL or DVD+RW disc, be sure to use the same type of disc.

You cannot partially delete any data written to a CD-RW, DVD-RW or
DVD+RW disc.

User's Manual

Data Verification

To verify that data has been written or rewritten correctly to a data disc you
should follow the steps below before you begin the write/rewrite process:

1. Click Start -> All Programs -> TOSHIBA -> Media & Entertainment

-> Disc Creator to access the TOSHIBA Disc creator utility.

2. Display the setting dialog box by one of the following two steps:

Click the Recording settings button ( ) for writing on the main
toolbar in the Data CD/DVD mode.

Select Settings for Each Mode -> Data CD/DVD in the Settings
menu.

3. Mark the Verify Written Data check box.

4. Select File Open or Full Compare mode.

5. Click the OK button.

How to learn more about TOSHIBA Disc Creator

Please refer to the Help files for additional TOSHIBA Disc Creator
information.

4-11

TOSHIBA VIDEO PLAYER

TOSHIBA VIDEO PLAYER is only provided with some models.

Please be aware of the following limitations when you use the TOSHIBA
VIDEO PLAYER:

Notes on use

This software can only be used on Windows operating system.
TOSHIBA VIDEO PLAYER software is supported for playback of DVD

and video file.
Frame dropping, audio skipping or out of sync audio and video may

occur during playback of some video titles.
Close all other applications when using the TOSHIBA VIDEO

PLAYER. Do not open any other applications or carry out any other
operations during video playback. Playback may stop or not function
properly in some situations.

Unfinalized DVDs created on home DVD recorders may not be
playable on the computer.

Use DVD-Video discs with a region code which is either "the same as
the factory default setting" (if applicable) or "ALL".

Do not playback video while watching or recording television programs
using other applications. Doing so may cause video playback or
television program recording errors. In addition, if prescheduled
recording starts during video playback it may cause video playback or
television program recording errors. Please view video during times
when there is no recording prescheduled.

The resume function cannot be used with some discs on the
TOSHIBA VIDEO PLAYER.

It is recommended the AC adaptor be connected when playing video.
Power saving features may interfere with smooth playback. When
playing video using battery power, set the Power Options to "Balance".

The screen saver is disabled during video playback using the
TOSHIBA VIDEO PLAYER. The computer will not automatically go
into Hibernation, Sleep, or shut-down mode.

Do not configure the Display automatic power off function to run while
the TOSHIBA VIDEO PLAYER is running.

Do not switch to Hibernation or Sleep Mode when running the
TOSHIBA VIDEO PLAYER.

Do not lock the computer using the Windows logo ( ) + L keys
when running the TOSHIBA VIDEO PLAYER.
The TOSHIBA VIDEO PLAYER does not have a parental control

function.
In order to protect copyrights, the Windows Print Screen function is

disabled when TOSHIBA VIDEO PLAYER is running.

User's Manual

4-12

(Print Screen functions are disabled even when running other
applications besides TOSHIBA VIDEO PLAYER and when TOSHIBA
VIDEO PLAYER is minimized.) Please close the TOSHIBA VIDEO
PLAYER to use the Print Screen function.

Carry out the installation/uninstallation of the TOSHIBA VIDEO
PLAYER under a user account with administrator rights.

Do not change Windows Users while TOSHIBA VIDEO PLAYER is
running.

For some DVD or video files, using the control window to change the
audio track will also change the subtitle track.

This software can only playback MPEG2, MP4 and WTV files created
by the preinstalled applications on the same computer. Playback may
not function properly if you use the files other than these types.

The playback of some media files may not be normal by this player.
This may also happen when using Windows Media Player and Video
app.

Display Devices & Audio

If the video image is not displayed on an external display or television,
stop the TOSHIBA VIDEO PLAYER, and change the screen
resolution. To change the screen resolution, click Start -> Control

Panel -> Appearance and Personalization -> Display -> Adjust
resolution on the desktop. However, video cannot be output to some

external displays and televisions due to output or playback conditions.
When viewing video on an external display or TV, change the display

device before playing. Video can be played only on internal LCD
displays or external displays. In Clone mode (Dual View), TOSHIBA
VIDEO PLAYER may not function properly.

Do not change the screen resolution while running the TOSHIBA
VIDEO PLAYER.

Do not change the display device while running the TOSHIBA VIDEO
PLAYER.

Starting TOSHIBA VIDEO PLAYER

Use the following procedure to start TOSHIBA VIDEO PLAYER.

1. Insert a DVD-Video in the optical disc drive while the operating system
is running.

When a DVD-Video disc is set in the DVD drive (for models with DVD
drive), TOSHIBA VIDEO PLAYER may start automatically.

2. Click Start -> All Programs -> TOSHIBA -> Media & Entertainment

-> TOSHIBA VIDEO PLAYER to start TOSHIBA VIDEO PLAYER.

Operating TOSHIBA VIDEO PLAYER

Notes on Using TOSHIBA VIDEO PLAYER.

User's Manual

4-13

Screen display and available features may vary amongst videos and
scenes.

If the menu is opened in the Display Area using the Control window's
Top Menu or Menu buttons, Touch Pad and mouse menu operations
may not be able to be used.

Open TOSHIBA VIDEO PLAYER Manual

TOSHIBA VIDEO PLAYER features and instructions are explained in
details in TOSHIBA VIDEO PLAYER Manual. Use the following procedure
to open TOSHIBA VIDEO PLAYER Manual.

Press the F1 key when TOSHIBA VIDEO PLAYER is launched and click
the Help button.

Battery

This section explains battery types, use, recharging methods and handling.

Battery types

The computer has different types of batteries.

Battery pack

When the AC adaptor is not connected, the computer's main power source
is a removable lithium ion battery pack, also referred to in this manual as
the main battery. You can purchase additional battery packs for extended
use of the computer away from an AC power source although you should
not change the battery pack while the AC adaptor is connected.

Before you remove the battery pack, save your data and shut down the
computer, or place the computer into Hibernation Mode. Please be aware
that, when placing the computer into Hibernation Mode, the contents of
memory will be saved to the HDD/SSD, although for safety sake, it is best
to also save your data manually.

User's Manual

Real Time Clock (RTC) battery

The Real Time Clock (RTC) battery provides power for the internal real
time clock and calendar function and also maintains the system
configuration while the computer is turned off. If the RTC battery becomes
completely discharged, the system will lose this information and the real
time clock and calendar will stop working.

You can change the Real Time Clock settings in the TOSHIBA Setup
Utility. Please refer to Real Time Clock for further information.

4-14

The computer's RTC battery should be replaced only by your dealer or
by a TOSHIBA service representative. The battery can explode if not
properly replaced, used, handled or disposed. Dispose of the battery
as required by local ordinances or regulations.

Care and use of the battery pack

This section provides the important safety precautions in order to handle
your battery pack properly.

Refer to the enclosed Instruction Manual for Safety and Comfort for
detailed precautions and handling instructions.

Make sure the battery is securely installed in the computer before
attempting to charge the battery pack. Improper installation could
generate smoke or fire, or cause the battery pack to rupture.

Keep the battery pack out of reach of infants and children. It can
cause injury.

The battery pack can explode if not replaced, used, handled or
disposed of properly. Dispose of the battery as required by local
ordinances or regulations. Use only batteries recommended by
TOSHIBA as replacements.

Charge the battery pack only in an ambient temperature between 5
and 35 degrees Celsius. Otherwise, the electrolyte solution might leak,
battery pack performance might deteriorate and the battery life might
be shortened.

Never install or remove the battery pack without first turning off the
power and disconnecting the AC adaptor. Never remove the battery
pack while the computer is in Sleep Mode, as data could be lost.

Never remove the battery pack while the Wake-up on LAN function is
enabled, as data will be lost. Before you remove a battery pack, disable the
Wake-up on LAN function.

Charging the batteries

When the power in the battery pack becomes low, the DC IN/Battery
indicator will flash amber to indicate that only a few minutes of battery
power remain. If you continue to use the computer while the DC IN/Battery
indicator flashes, the computer will enable Hibernation Mode so that you do
not lose any data, and automatically turn itself off.

You must recharge a battery pack when it becomes discharged.

User's Manual

4-15

Procedures

To recharge a battery pack, connect the AC adaptor to the DC IN 19V jack
and plug the other end into a working outlet - the DC IN/Battery indicator
will glow amber while the battery is being charged.

Use only the computer connected to an AC power source or optional
TOSHIBA Battery charger to charge the battery pack. Never attempt to
charge the battery pack with any other charger.

Charging Time

The following table shows the approximate time required to fully charge a
discharged battery.

Battery type Power off Power on

Battery pack

about 3.0 hours about 3.0 ~ 10 hours

(45 Wh, 4 cell)

RTC battery Doesn’t charge Doesn’t charge

Please be aware that the charging time when the computer is on is affected
by ambient temperature, the temperature of the computer and how you are
using the computer - if you make heavy use of external devices for
example, the battery might scarcely charge at all during operation.

User's Manual

Battery charging notice

The battery may not begin charging immediately under the following
conditions:

The battery is extremely hot or cold (if the battery is extremely hot, it
might not charge at all). To ensure the battery charges to its full
capacity, you should charge it at room temperature of between 5°C to
35°C (41°F to 95°F).

The battery is nearly completely discharged. In this instance you
should leave the AC adaptor connected for a few minutes and the
battery should begin charging.

The DC IN/Battery indicator may show a rapid decrease in battery
operating time when you try to charge a battery under the following
conditions:

The battery has not been used for a long time.
The battery has completely discharged and been left in the computer

for a long time.

In such cases you should follow the steps as detailed below:

1. Fully discharge the battery by leaving it in the computer with the power
on until the system automatically turns itself off.

4-16

2. Connect the AC adaptor to the DC IN 19V jack of the computer, and to
a wall outlet that is supplying power.

3. Charge the battery until the DC IN/Battery indicator glows white.

Repeat these steps two or three times until the battery recovers normal
capacity.

Monitoring battery capacity

Remaining battery power can be monitored using the following methods.

Clicking the battery icon on the Windows Taskbar
Via the Battery Status in the Windows Mobility Center window

You should wait at least 16 seconds after turning on the computer
before trying to monitor the remaining operating time. This is because
the computer needs this time to check the battery's remaining capacity
and then calculate the remaining operating time, based on this
together with the current power consumption.

Please be aware that the actual remaining operating time may differ
slightly from the calculated time.

With repeated discharges and recharges, the battery's capacity will
gradually decrease. In view of this it will be noted that an often used,
older battery will not operate for as long as a new battery even when
both are fully charged.

Maximizing battery operating time

User's Manual

A battery's usefulness depends on how long it can supply power on a
single charge, while how long the charge lasts in a battery depends on:

Processor speed
Screen brightness
Hard Disk Drive power off period
How often and for how long you use the HDD/SSD and external disk

drives, for example, optical disc.
How much charge the battery contained to begin with.
How you use optional devices, such as a USB device, to which the

battery supplies power.
Where you store your programs and data.
Whether you close the display panel when you are not using the

keyboard - closing the display saves power.
The environmental temperature - operating time decreases at low

temperatures.
System Sleep Mode
System Hibernation Mode
Display power off period
Whether you enable Sleep Mode, which can conserve battery power if

you are frequently turning the computer off and on.

4-17

The condition of the battery terminals - you should always ensure the
terminals stay clean by wiping them with a clean dry cloth before
installing the battery pack.

Batteries exhausted time

When you turn off the power of your computer with batteries fully charged,
the batteries will be exhausted within the following approximate period.

Battery type Sleep Mode Shut Down Mode

Battery pack

(45 Wh, 4 cell)

RTC battery about 9 years about 9 years

about 6 days about 100 days

Extending battery life

To maximize the life of your battery packs:

At least once a month, disconnect the computer from a power source and
operate it on battery power until the battery pack fully discharges. Before
doing so, follow the steps as detailed below.

1. Turn off the computer's power.

2. Disconnect the AC adaptor and turn on the computer's power - if it
does not turn on then go to Step 4.

3. Operate the computer on battery power for five minutes. If you find
that the battery pack has at least five minutes of operating time,
continue operating until the battery pack is fully discharged, however,
if the DC IN/Battery indicator flashes or there is some other warning
to indicate a low battery condition, go to Step 4.

4. Connect the AC adaptor to the DC IN 19V jack of the computer, and to
a wall outlet that is supplying power. The DC IN/Battery indicator
should glow amber to indicate that the battery pack is being charged,
however, in the event that DC IN/Battery indicator does not glow this
indicates that power is not being supplied - check the connections for
the AC adaptor and the power cord.

5. Charge the battery pack until the DC IN/Battery indicator glows white.

Replacing the battery pack

Please be aware that the battery pack is classified as a consumable item.

The operating life of the battery pack will gradually reduce through
repeated charging and discharging, and will need to be replaced when it
reaches the end of its operating life. In addition to this, you might also
replace a discharged battery pack with a charged spare when you are
operating your computer away from an AC power source for an extended
period of time.

User's Manual

4-18

This section explains how to remove and install the battery pack, and

3

2

1

begins with the removal process which is detailed through the following
steps.

Do not remove the battery pack while the computer is in Sleep Mode,
as data is stored in RAM, so if the computer loses power it could be
lost.

In Hibernation Mode, data will be lost if you remove the battery pack or
disconnect the AC adaptor before the save is completed.

Do not touch the battery release latch while holding the computer or
the battery pack might fall out due to the unintentional release of the
battery release latch and cause injuries.

Removing the battery pack

To remove a discharged battery, follow the steps as detailed below:

1. Save your work.

2. Shut down the computer - ensure that the Power indicator is off.

3. Remove all cables and peripherals that are connected to the
computer.

4. Close the display panel and turn the computer upside down.

5. Slide the battery lock into its unlocked ( ) position.

6. Slide and hold the battery release latch to disengage the battery pack
and then lift it up to remove it from the computer.

Figure 4-5 Releasing the battery pack

1. Battery lock

2. Battery release latch

3. Battery pack

Installing the battery pack

To install a battery pack, follow the steps as detailed below:

Do not touch the battery release latch while holding the computer or the
battery pack might fall out due to the unintentional release of the battery

User's Manual 4-19

release latch and cause injuries.

1. Insert the battery pack as far as it will go into the computer.

2. Ensure that the battery pack is securely in place and the battery lock is

3. Turn your computer over.

LAN

The computer may have built-in support for Ethernet LAN (10 megabits per
second, 10BASE-T), Fast Ethernet LAN (100 megabits per second,
100BASE-TX) or Gigabit Ethernet LAN (1000 megabits per second,
1000BASE-T).

This section describes how to connect/disconnect to a LAN.

Do not install or remove a memory module while Wake-up on LAN is
enabled.

LAN cable types

in its locked position.

The Wake-up on LAN function consumes power even when the
system is off. Leave the AC adaptor connected while using this
feature.

The Link speed (10/100/1000 megabits per second) changes
automatically depending on the network conditions (connected device,
cable or noise and so on).

The computer must be configured properly before connecting to a LAN.
Logging onto a LAN using the computer’s default settings could cause a
malfunction in LAN operation. Check with your LAN administrator regarding
set-up procedures.

If you are using Gigabit Ethernet LAN (1000 megabits per second,
1000BASE-T), be sure to connect with a CAT5e cable or higher. You
cannot use a CAT3 or CAT5 cable.

If you are using Fast Ethernet LAN (100 megabits per second, 100BASE­TX), be sure to connect with a CAT5 cable or higher. You cannot use a
CAT3 cable.

If you are using Ethernet LAN (10 megabits per second, 10BASE-T), you
can connect with a CAT3 or higher cable.

Connecting the LAN cable

To connect the LAN cable, follow the steps as detailed below:

User's Manual

4-20

Connect the AC adaptor before connecting the LAN cable. The AC

2

1

adaptor must remain connected during LAN use. If you disconnect the
AC Adaptor while the computer is accessing a LAN, the system may
hang up.

Do not connect any other cable to the LAN jack except the LAN cable.
Otherwise, malfunctions or damage may occur.

Do not connect any power supplying device to the LAN cable that is
connected to the LAN jack. Otherwise, malfunctions or damage may
occur.

1. Turn off the power to all external devices connected to the computer.

2. Plug one end of the cable into the LAN jack. Press gently until you
hear the latch click into place.

Figure 4-6 Connecting the LAN cable

1. LAN jack 2. LAN cable

3. Plug the other end of the cable into a LAN hub connector or router.
Check with your LAN administrator and hardware or software vendor
before using or configuring a network connection.

Memory media

The computer is equipped with a memory media slot that can
accommodate some kinds of memory media with various memory
capacities so that you can easily transfer data from devices, such as digital
cameras and Personal Digital Assistants.

Keep foreign objects out of the memory media slot. Never allow metal
objects, such as screws, staples and paper clips, to enter the computer or
Keyboard. Foreign metal objects can create a short circuit, which can
cause computer damage and fire, possibly resulting in serious injury.

Please note that an adaptor is required to use miniSD/microSD Card.

Please note that not all memory media have been tested and verified
to work correctly. Therefore, it is not possible to guarantee that all
memory media will operate properly.

User's Manual 4-21

The slot does not support Magic Gate functions.

Figure 4-7 Examples of memory media

Secure Digital (SD) Card microSD card adaptor and

microSD card

MultiMediaCard (MMC)

Points to note about the memory media card

SD/SDHC/SDXC memory cards comply with SDMI (Secure Digital Music
Initiative), which is a technology adopted to prevent unlawful copy or
playback of digital music. For this reason, you cannot copy or playback
protected material on another computer or other device, and you may not
reproduce any copyrighted material except for your personal enjoyment.

Below is a simple explanation for distinguishing SD memory cards from
SDHC memory cards and SDXC memory cards.

SD, SDHC and SDXC memory cards appear the same externally.
However, the logo on memory cards is different, so pay careful
attention to the logo when purchasing.

The SD memory card logo is (

The SDHC memory card logo is ( ).

The SDXC memory card logo is ( ).

).

The maximum capacity of SD memory cards is 2GB. The maximum
capacity of SDHC memory cards is 32GB. The maximum capacity of
SDXC memory cards is 128GB.

Memory media format

New media cards are formatted according to specific standards. If you wish
to reformat a media card, be sure to do so with a device that uses media
cards.

Formatting a memory media card

Memory media cards are sold already formatted in conformity to specific
standards. If you reformat a memory card, be sure to reformat it with a

User's Manual

4-22

device such as digital camera or digital audio player that uses the memory
cards, not with the format command provided within Windows.

Should you need to format all areas of the memory card, including the
protected area, you will need to obtain an appropriate application that
applies the copy protection system.

Media care

Observe the following precautions when handling the card.

Do not twist or bend cards.
Do not expose cards to liquids or store in humid areas or lay media

close to containers of liquid.
Do not touch the metal part of a card or expose it to liquids or let it get

dirty.
After using card, return it to its case.
The card is designed so that it can be inserted only one way. Do not

try to force the card into the slot.
Do not leave a card partially inserted in the slot. Press the card until

you hear it click into place.
Set the write-protect switch to the lock position, if you do not want to

record data.
Memory cards have a limited lifespan, so it is important to backup

important data.
Do not write to a card if the battery power is low. Low power could

affect writing accuracy.
Do not remove a card while read/write is in progress.

For more details on using memory cards, see manuals accompanying the
cards.

About the write-protect feature

Memory media cards have a write-protect function.

SD Card (SD memory card, SDHC memory card and SDXC memory
card)

Set the write-protect switch to the lock position, if you do not want to record
data.

Inserting memory media

The following instructions apply to all types of supported media devices. To
insert memory media, follow the steps as detailed below:

1. Turn the memory media so that the contacts (metal areas) face down.

User's Manual

4-23

2. Insert the memory media into the memory media slot on your

2

1

computer.

3. Press the memory media gently until it clicks into place.

Figure 4-8 Inserting memory media

1. Memory media slot 2. Memory media

Make sure the memory media is oriented properly before you insert it.
If you insert the media in wrong direction, you may not be able to
remove it.

When inserting the memory media, do not touch the metal contacts.
You could expose the storage area to static electricity, which can
destroy data.

Do not turn the computer off or switch to Sleep Mode or Hibernation
Mode while files are being copied - doing so may cause data to be
lost.

Removing memory media

The following instructions apply to all types of supported media devices. To
remove memory media, follow the steps as detailed below:

1. Click the Safely Remove Hardware and Eject Media icon on the
Windows Taskbar.

2. Select memory media.

3. Push the memory media until you hear a click to partially release it.

4. Grasp the media and remove it.

If you remove the memory media or turn off the power while the
computer is accessing the memory media, you may lose data or
damage the media.

Do not remove the memory media while the computer is in Sleep or
Hibernation Mode. The computer could become unstable or data in
the memory media could be lost.

Do not remove only the miniSD/microSD Card while leaving the
adaptor in the memory media slot.

User's Manual 4-24

External Display

1

2

Your computer video capabilities can be enhanced with additional displays.

External displays allows you to share your desktop or extend the desktop
area.

As the port operation of all external monitors have not been confirmed,
some monitors may not function properly.

Connecting an external display

Your computer comes with a built-in display, but you can also connect
other external displays via available ports on the computer.

External RGB monitor port

An external analog monitor can be connected to the External RGB monitor
port on the computer. To connect an external analog monitor, follow the
steps as detailed below:

1. Connect the RGB cable to the External RGB monitor port.

There are no fastening screws for an external monitor cable on the
External RGB monitor port. However, external monitor cables which have
connectors with fastening screws can still be used.

2. Turn the external monitor's power on.

Figure 4-9 Connecting the RGB cable to the External RGB monitor port

User's Manual

1. External RGB monitor port

2. RGB cable

When you turn on the power, the computer will automatically recognize the
monitor and determine whether it is a color or monochrome device.

When displaying desktop on an external analog monitor, desktop is
sometimes displayed on the center of the monitor with black bars around
desktop (with small size).

At that time, please read the manual of the monitor and set the display
mode which is supporting at the monitor. Then it will be displayed with
suitable size with correct aspect ratio.

4-25

The HDMI out port

1

2

Some models are equipped with an HDMI out port. HDMI (High-Definition
Multimedia Interface) port digitally transfers both video and audio data
without reducing the quality. HDMI-compatible external display devices
including televisions can be connected via the HDMI port.

To connect an HDMI-compatible display device, follow the steps as
detailed below:

To connect a device to the HDMI out port, you must purchase a suitable
HDMI cable.

1. Plug one end of the HDMI cable into the HDMI in port of the HDMI
display device.

2. Plug the other end of the HDMI cable into the HDMI out port on your
computer.

3. Turn the HDMI display device's power on.

Figure 4-10 Connecting the HDMI out port

1. HDMI out port 2. HDMI cable

Please do not plug/unplug an HDMI device under the following conditions:

The system is starting up.

The system is shutting down.

When you connect a television or external monitor to the HDMI port, the
display output device is set to HDMI.

When you unplug the HDMI cable and re-plug it, please wait at least 5
seconds before you re-plug the HDMI cable again.

Settings for display video on HDMI

To view video on the HDMI display device, be sure to configure the
following settings otherwise you may find that nothing is displayed.

Be sure to use the function key to select the display device before starting
to play video. Do not change the display device or audio device while
playing media files.

Do not change the display device under the following conditions.

User's Manual 4-26

While data is being read or written.

While communication is being carried out.

Selecting HD Format

To select the display mode, follow the steps as below:

1. Click Start -> Control Panel -> Appearance and Personalization ->

Display -> Change display settings -> Advanced settings -> List
All Modes.

2. Select one of the modes at List All Modes.

Intel Wireless Display

Some models support Intel Wireless Display (Intel WiDi), a wireless
technology which utilizes Wi-Fi to allow the computer to be wirelessly
connected to external displays including TVs as extended screens. With
Intel WiDi, documents, streamed/local media contents or other online
contents can be shared wirelessly with others.

To use Intel WiDi, either one of the following devices is required:

A compatible external display with built-in support for Intel WiDi.
An external display with HDMI port and a digital adaptor featuring Intel

WiDi.

The adaptor is a device that connects to the external display via HDMI
port and can receive Wi-Fi signals from your computer.

Some copy protected media contents may not play on the external displays
via Intel WiDi.

Changing the external playback settings

After one or more external displays are connected, the operating system
can automatically detect, identify and setup the display settings.

You can also manually manage how the external displays will work and
change the display settings by pressing P while holding down the

Windows ( ) key. If you disconnect the external display before you turn
the computer's power off, be sure to switch to the internal display.

When you change the display output device, the audio playback device
may not switch automatically. In this case, in order to set the playback
device to the same device as the display output device, please adjust the
audio playback device manually by the following steps:

1. Click Start -> Control Panel -> Hardware and Sound -> Sound.

User's Manual 4-27

2. In the Playback tab, select the playback device which you want to

2

1

switch to.

3. To use the internal speakers on your computer, select Speakers. To use

the television or the external monitor that you have connected to the
computer, select a different playback device.

4. Click the Set Default button.

5. Click OK to close the Sound dialog.

Security lock

A security lock enables you to anchor your computer to a desk or other
heavy object in order to help prevent unauthorized removal or theft. The
computer has a security lock slot into which you can attach one end of the
security cable, while the other end attaches to a desk or similar object. The
methods used for attaching security cables differ from product to product.
Please refer to the instructions for the product you are using for more
information.

Connecting the security lock

In order to connect a security cable to the computer, follow the steps as
detailed below:

1. Turn the computer so the security lock slot faces you.

2. Align the security cable with the lock slot and secure it in place.

Figure 4-11 Security lock

1. Security lock slot

2. Security lock

Optional TOSHIBA Accessories

You are able to add a number of options and accessories in order to make
your computer even more powerful and convenient to use. For reference,
the following list details some of the items that are available from your
reseller or TOSHIBA dealer:

User's Manual

4-28

Universal AC Adaptor If you frequently use your computer at more than

one site, it may be convenient to purchase an
additional AC adaptor to be kept at each site in
order to remove the need to always carry the
adaptor with you.

Battery pack An additional battery pack can be purchased for

use as either a spare or replacement. Please
refer to the Battery section for further information.

Sound System and Video mode

This section describes some of the audio control functions.

Volume Mixer

The Volume Mixer utility lets you control the audio volume for playback of
devices and applications under Windows.

To launch the Volume Mixer utility, right click on the speaker icon on
the Windows Taskbar, and then select Open Volume Mixer from the
sub menu.

To adjust the volume level of speakers or headphones, move the
Speakers slider.

To adjust the volume level of an application that you are using, move
the slider for the corresponding application.

Microphone Level

Follow the steps below to change the microphone recording level.

1. Right click on the speaker icon on the Windows Taskbar, and select
Recording devices from the sub menu.

2. Select Microphone, and click Properties.

3. On the Levels tab move the Microphone slider to increase or
decrease the microphone volume level.

If you feel the microphone volume level is inadequate, move the
Microphone Boost slider to a higher level.

Audio Enhancements

In order to apply the sound effects for your current speaker, follow the
steps below.

1. Right click on the Speakers icon on the Windows Taskbar, and then
select Playback devices from the sub menu.

2. Select Speakers, and click Properties.

3. On the Enhancements tab select the sound effects you would like,
and click Apply.

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4-29

DTS Sound

DTS Sound is provided with some models.

DTS Sound™ utilizes advanced patented techniques to retrieve audio cues
buried in the original source material and deliver immersive surround sound
complete with deep, rich bass and crystal clear dialog.

DTS Sound provides the following features:

Immersive surround sound with bass and dialog enhancement
Broad sweet spot with elevated sound image
Improved volume output delivering maximum volume without creating

clipping or distortion
Dialog enhancement for clear and intelligible vocals
Bass enhancement for rich, low frequency production
High frequency definition for crisp details

To access the utility, click Start -> All Programs -> DTS, Inc -> DTS
Sound.

U.S. patents apply to this product. See

http://patents.dts.com

Manufactured under license from DTS Licensing Limited.

Realtek HD Audio Manager

You can confirm and change the audio configuration using the Realtek HD
Audio Manager. To launch the Realtek HD Audio Manager:

Click Start -> Control Panel -> Hardware and Sound -> Realtek HD
Audio Manager.

When you first launch the Realtek HD Audio Manager, you will see two
device tabs. Speakers is the default output device. Microphone is the
default input device. To change the default device, click the Set Default
Device button under the chosen device tab.

User's Manual

Information

Click the Information button to view hardware information, software
information, and language setting.

Power Management

The audio controller in your computer can be turned off when the audio
function is not used. To adjust the configuration of audio power
management, click the Power Management button

When audio power management is enabled, the circle button at the
upper left of the Power Management is blue and convex.

When audio power management is disabled, the button is black and
concave.

.

4-30

Speaker Configuration

Click the Auto Test button to confirm the internal speakers or the
headphone sound is coming from the right direction.

Default Format

You can change the sample rate and bit depth of sound.

Video mode

Video mode settings are configured via the Screen Resolution dialog.

To open the Screen Resolution dialog, click Start -> Control Panel ->

Appearance and Personalization -> Display -> Change display
settings.

If you are running some applications (for example a 3D application or video
playback), you may see some disturbance, flickering or frame dropping on
your screen.

If that occurs, adjust the resolution of display, lowering it until the screen is
displayed properly.

User's Manual 4-31

Chapter 5

Utilities and Advanced Usage

This chapter describes the utilities and special features of this computer,
and the advanced usage of some utilities.

Utilities and Applications

This section describes the pre-installed utilities that come with the
computer and details how to start them. For further information on their
operation, you may refer to each utility's online manual, help files or
README.TXT file (if applicable).

TOSHIBA HWSetup This utility allows you to customize your

hardware settings according to the way you work
with the computer and the peripherals you use.

TOSHIBA PC
Diagnostic Tool

TOSHIBA Hi-Speed
Start

The TOSHIBA PC Diagnostic Tool will display
basic system configuration information and allow
the functionality of some of the computer's built­in hardware devices to be tested.

Hi-Speed Start Mode can make the computer
start up faster than it would start up after a
system shutdown.

The efficient performance might not be expected with multiple user
accounts registered.

Only startup from built-in HDD/SSD supports Hi-Speed Start Mode.

When system needs to be restarted because of Windows update,
drivers update or applications installation, please Shut down or
Restart accordingly. If not, those changes will not be reflected to the
system properly with Hi-Speed Start Mode.

When setting password (e.g. user password, HDD password), please
enter it using keyboard.

When the system is booting in Hi-Speed Start Mode, there are some
limitations on the settings at BIOS setup. If it is required to use BIOS
setup, please do not use Hi-Speed Start Mode. Please execute BIOS
setup after Windows shut down.

Before using Hi-Speed Start Mode, please finish all the running
programs.

User's Manual 5-1

If you set the boot-up certification (single sign-on) on the model
featured with a fingerprint authentication, a fingerprint (or password) is
required again at the login phase.

TOSHIBA HDD
Protection

This feature uses the acceleration sensor built in
the computer to detect vibration and shocks, and
automatically moves the hard disk drive's read/
write head to a safe position in order to reduce
the risk of damage that could be caused by head­to-disk contact. Refer to the Using the Hard Disk

Drive (HDD) Protection section for more details.

TOSHIBA
Accessibility

The TOSHIBA Accessibility utility provides
support to movement impaired users when they
need to use the function keys. In use, the utility
allows you to make the FN key "sticky", that is,
you can press it once, release it, and they press
one of the function keys in order to access its
specific function. When set, the FN key will
remain active until another key is pressed.

TOSHIBA VIDEO
PLAYER

This software is provided for playback of DVD
Video. To access this utility, click Start -> All

Programs -> TOSHIBA -> Media &
Entertainment -> TOSHIBA VIDEO PLAYER.

For details on how to use TOSHIBA VIDEO
PLAYER, see the help file.

Bluetooth Stack for
Windows by Toshiba

This software enables communication between
the computer and external Bluetooth devices
such as printers and mobile phones.

Bluetooth functions cannot be used in models
that do not have a Bluetooth module installed.

TOSHIBA eco Utility This computer is equipped with "eco mode". This

mode slightly lowers performance of some
devices to reduce electric power consumption.
You can realize measurable power savings by
using it continuously.

TOSHIBA eco Utility helps control the power
consumption of your computer. Various
information can help you understand your degree
of contribution to the environment.

To access this utility, click Start -> All Programs

-> TOSHIBA -> Tools & Utilities -> eco Utility.

For details on TOSHIBA eco utility, see the help
file.

User's Manual 5-2

TOSHIBA Disc
Creator

TOSHIBA DVD-RAM
Utility

TOSHIBA HDD/SSD
Alert Utility

TOSHIBA Service
Station

You can create CDs and DVDs in a number of
formats including audio CDs that can be played
on a standard CD player, and data discs which
can store copies of the files and folders on your
computer's hard disk drive.
To start this utility, click Start -> All Programs ->

TOSHIBA -> Media & Entertainment -> Disc
Creator.

This utility has the function of Physical Format
and Write-Protect to DVD-RAM. This utility is
contained in the setup module of TOSHIBA Disc
Creator.
To start this utility, click Start -> All Programs ->

TOSHIBA -> Media & Entertainment -> DVD­RAM Utility.

This utility includes wizard functions to monitor
the Disk Drive operating status and execute the
system backup.

To access the utility, click Start -> All Programs

-> TOSHIBA -> Support & Recovery -> HDD
SSD Alert.

This application allows your computer to
automatically search for TOSHIBA software
updates or other alerts from TOSHIBA that are
specific to your computer system and its
programs. When enabled, this application
periodically transmits to our servers a limited
amount of system information, which will be
treated in strict accordance with the rules and
regulations as well as applicable data protection
law.

To access this utility, click Start -> All Programs

-> TOSHIBA -> Support & Recovery ->
Service Station.

User's Manual 5-3

TOSHIBA PC Health
Monitor

Trusted Platform
Module (TPM)

The TOSHIBA PC Health Monitor application
proactively monitors a number of system
functions such as power consumption, battery
health and system cooling, informing you of
significant system conditions. This application
recognizes the system and individual component
serial numbers, and will track specific activities
related to their usage.

To access this utility, click Start -> All Programs

-> TOSHIBA -> Support & Recovery -> PC
Health Monitor.

For details on TOSHIBA PC Health Monitor, see
the help file.

Trusted Platform Module (TPM) is provided with
some models.

TPM is a security encryption device for the HDD/
SSD.

You can install TPM by clicking Start -> All

Programs -> TOSHIBA -> Support & Recovery

-> Applications and Drivers -> Infineon TPM
Software Professional Package.

You can launch TOSHIBA Setup Utility to change
the TPM settings in the Security tab. Please
refer to TOSHIBA Setup Utility section for details
on how to launch TOSHIBA Setup Utility.

You may not have all the software listed above depending on the model
you purchased.

Special features

The following features are either unique to TOSHIBA computers or are
advanced features which make the computer more convenient to use.

Access each function using the following procedures.

*1

To access the Power Options, click Start -> Control Panel -> System

and Security -> Power Options.

Display automatic
power off

User's Manual 5-4

*1

This feature automatically cuts off power to the
computer's display panel when there is no
keyboard input for a specified time, with power
being restored the next time a key is pressed.
This can be specified in the Power Options.

HDD automatic power

*1

off

This feature automatically cuts off power to the
hard disk drive when it is not accessed for a
specified time, with power being restored when
the hard disk drive is next accessed. This can be
specified in the Power Options.

System automatic
Sleep/Hibernation

*1

Mode

This feature automatically shuts down the system
into either Sleep Mode or Hibernation Mode
when there is no input or hardware access for a
specified time. This can be specified in the Power
Options.

Power on password Two levels of password security, supervisor and

user, are available to prevent unauthorized
access to your computer.

Intelligent power
supply

*1

A microprocessor in the computer's intelligent
power supply detects the battery's charge,
automatically calculates the remaining battery
capacity and protects electronic components
from abnormal conditions such as a voltage
overload from the AC adaptor. This can be
specified in the Power Options.

*1

Battery save mode

This feature lets you configure the computer in
order to save battery power. This can be
specified in the Power Options.

*1

Panel power on/off

This feature automatically turns power to the
computer off when the display panel is closed,
and turns it back on when the display panel is
opened. This can be specified in the Power
Options.

Low battery
automatic Hibernation

*1

Mode

When battery power is exhausted to the point
that computer operation cannot be continued, the
system automatically enters Hibernation Mode
and shuts itself down. This can be specified in
the Power Options.

Sleep Mode If you have to interrupt your work, you can use

this feature to allow you to turn off power to the
computer without exiting from your software.
Data is maintained in the computer's main
memory so that when you next turn on the
power, you can continue working right where you
left off.

User's Manual 5-5

Hibernation Mode This feature lets you turn off the power to the

computer without exiting from your software. The
contents of main memory are automatically
saved to the Hard Disk Drive so that when you
next turn the power on again, you can continue
working right where you left off. Refer to the

Turning off the power section, for more details.

USB Wakeup function This function restores the computer from Sleep

Mode depending on the external devices
connected to the USB ports.

For example, if a mouse or USB keyboard is
connected to a USB port, clicking the mouse
button or pressing the keyboard will wakeup the
computer.

Heat dispersal

*1

To protect against overheating, the processor is
equipped with an internal temperature sensor
which activates a cooling fan or lowers the
processing speed if the computer's internal
temperature rises to a certain level. You are able
to select whether to control this temperature by
either turning on the fan first, then if necessary
lowering the processor speed, or by lowering the
processor speed first, then if necessary turning
on the fan. Both of these functions are controlled
through the Power Options.

When the processor's temperature falls within
normal range, the fan and the processor
operation will return to its standard speed.

If the processor's temperature reaches an
unacceptably high level with either setting, the
computer automatically shuts down to prevent
any damage. In this instance all unsaved data in
memory will be lost.

TOSHIBA Password utility

The TOSHIBA Password Utility provides two levels of password security:
User and Supervisor.

Passwords set by the TOSHIBA Password Utility function are different from
the Windows password.

User Password

To start the utility, point to or click the following items:

User's Manual

5-6

Start -> All Programs -> TOSHIBA -> Tools & Utilities -> Password
Utility -> User Password

User authentication may be required to validate user rights when using
TOSHIBA Password Utility to delete or change passwords, etc.

Set (button)

Click this button to register a password. After a password is set, you
will be prompted to enter it when you start the computer.

After you set the password, a dialog box will be displayed asking
whether you want to save it to a floppy diskette or other media. If you
forget the password, you can open the password file on another
computer. Be sure to keep the media in a safe place.

When entering the character string to register the password, enter
from the keyboard character by character and do not enter as ASCII
code or copy-and-paste the character string. In addition, ensure that
the registered password is correct by outputting the character string to
the password file.

When entering a password, do not enter any characters (for example
"!" or "#") produced by pressing the SHIFT or ALT keys and so on.

Delete (button)

Click this button to delete a registered password. Before you can
delete a password, you must first enter the current password correctly.

Change (button)

Click this button to change a registered password. Before you can
change a password, you must first enter the current password
correctly.

Owner String (text box)

You can use this box to associate text with the password. After you
enter text, click Apply or OK. When the computer is started, this text
will be displayed together with the prompt asking you to enter a
password.

You can launch the TOSHIBA Setup Utility to set, change or delete the
HDD Password or HDD Master Password.

If you forget your HDD User Password, TOSHIBA will NOT be able to
assist you, and your HDD will be rendered COMPLETELY and
PERMANENTLY INOPERABLE. TOSHIBA will NOT be held
responsible for any loss of any data, any loss of use or access to your
HDD, or for any other losses to you or any other person or
organization that result from the loss of access to your HDD. If you
can’t accept this risk, don’t register the HDD User Password.

User's Manual 5-7

When saving the HDD User Password shut down or restart the
computer. If the computer is not shut down or restarted, the saved
data may not be correctly reflected. For more information on shutting
down or restarting the computer, refer to Turning on the power.

Supervisor Password

If you set a Supervisor Password, some functions might be restricted when
a user logs on with the User Password.

You can start the Supervisor Password utility by accessing the following
folder and then double-click TOSPU.exe:

C:\Program Files\TOSHIBA\PasswordUtility\

or

C:\Program Files (x86)\TOSHIBA\PasswordUtility\

This utility lets you do the following:

Register or delete the Supervisor Password.
Specify restrictions for general users.

Starting the computer using a password

If you have already registered a user password, there is one way to start
the computer:

Enter the password manually.

The password is necessary only if the computer was shut down in
Hibernation mode or boot mode. It is not needed in Sleep mode and
Restart.

To enter a password manually, follow the steps as detailed below:

1. Turn on the power as described in the Getting Started section. The
following message will appear in the screen:

Password=

At this point, the function keys do not work. They will function after you
enter the password.

2. Enter the Password.

3. Press ENTER.

If you enter the password incorrectly three times in a row, or if you don’t
enter the password within 1 minute, the computer shuts down. In this case,
some features that can power on the computer automatically (Wake-up on
LAN, Task Scheduler, etc) may not work. You must turn the computer back
on to retry password entry.

User's Manual 5-8

TOSHIBA HWSetup

TOSHIBA HWSetup is the TOSHIBA configuration management tool
available through the Windows operating system.

To run TOSHIBA HWSetup, click Start -> All Programs -> TOSHIBA ->
Tools & Utilities -> HWSetup.

The TOSHIBA HWSetup window contains a number of tabs to allow
specific functions of the computer to be configured.

In addition there are also three buttons: OK, Cancel and Apply.

OK Accepts your changes and closes the TOSHIBA

Cancel Closes the window without accepting your

Apply Accepts all your changes without closing the

Some options shown in grey are possible to confirm their status.

TOSHIBA HWSetup screen may have the following tabs:

General—Allows you to view the current BIOS version or change
certain settings back to their default values

Display—Allows you to select the internal LCD and/or external monitor
when the computer boots up

Boot Setting—Allows you to change the sequence in which your
computer searches the drives for the operating system

Keyboard—Allows you to set conditions for the Keyboard
USB—Allows you to set conditions for USB
SATA—Allows you to set conditions for SATA
LAN—Allows you to set conditions for LAN
Advanced—Allows you to set conditions for a specific device or

function

The settings or options explained here may vary depending on the model
you purchased.

After you changed the settings, a dialog box may appear to prompt you that
the changes will take effect after the computer is restarted. Make sure to
restart your computer immediately to apply these changes.

HWSetup window.

changes.

TOSHIBA HWSetup window.

TOSHIBA PC Health Monitor

The TOSHIBA PC Health Monitor application proactively monitors a
number of system functions such as power consumption, battery health
and the system cooling, informing you of significant system conditions. This
application recognizes the system and individual component serial

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5-9

numbers, and will track specific activities related to the computer and their
usage.

The collected information includes device operation time and number of
actuations or status changes (i.e.: number of power button and FN key
combination uses, AC adaptor, battery, LCD, fan, HDD/SSD, sound
volume, wireless communication functionalities and USB information), date
of initial system use, and also computer and device usage (i.e.: power
settings, battery temperature and recharging, CPU, memory, backlight
illumination time, and temperatures for various devices). The stored data
uses a very small portion of the total hard disk capacity, approximately
10MB or less per year.

This information is used to identify and provide a notification of system
conditions which may effect the performance of your TOSHIBA computer. It
may also be used to help diagnose problems should the computer require
service by TOSHIBA or TOSHIBA's authorized service providers.
Additionally, TOSHIBA may also use this information for quality assurance
analysis.

Subject to the use restrictions above, the HDD data logged may be
transferred to entities located outside of your country or region of residence
(e.g., European Union). Those countries may or may not have the same
data protection laws or data protection levels as required by your home
country or region.

Once enabled, you may disable the TOSHIBA PC Health Monitor at any
time by uninstalling the software via Uninstall a program in the Control
Panel. Doing so will automatically delete all collected information from the
HDD/SSD.

The TOSHIBA PC Health Monitor software does not extend or modify
TOSHIBA's obligations under its standard limited warranty in any way.
TOSHIBA's standard limited warranty terms and limitations apply.

Starting the TOSHIBA PC Health Monitor

The TOSHIBA PC Health Monitor can be started using the following
methods:

Click Start -> All Programs -> TOSHIBA -> Support & Recovery ->
PC Health Monitor.

Click the icon ( ) in the notification area, then click the "Enable PC
Health Monitor..." message the first time you run the application and
"Run PC Health Monitor..." every time thereafter.

No matter which method is used, the TOSHIBA PC Health Monitor
explanation screen will be displayed.

Clicking Next will display the "PC Health Monitor Software Notice &
Acceptance" screen. Please carefully read the information displayed.
Selecting ACCEPT and clicking OK will enable the program. By enabling
the TOSHIBA PC Health Monitor software, you agree with these terms and
conditions and to the use and sharing of the collected information. Once

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5-10

the program is enabled, the TOSHIBA PC Health Monitor screen is
displayed, and the program will begin monitoring system functions and
collecting information.

A message will be displayed if any changes which may interfere with the
operation of the program are detected. Follow the instructions displayed on
screen in the message.

Using the Hard Disk Drive (HDD) Protection

Some models have the function for reducing the risk of damage on the
hard disk drive.

Using an acceleration sensor built into the computer, HDD Protection
detects vibration shocks and similar signs of movement of the computer,
and automatically moves the Hard Disk Drive head to a safe position to
reduce the risk of damage that could be caused by head-to-disk contact.

HDD Protection function does not guarantee that the hard disk drive
will not be damaged.

During audio/video playback, when the computer detects a shock or
vibration and the hard disk drive's head is parked, the playback might
be temporarily interrupted.

HDD Protection cannot be used in models that are equipped with
SSD.

When vibration is detected, a message will be displayed on the screen, and
the icon in the Taskbar notification area will change to the protection state.
This message is displayed until the OK button is pressed or 30 seconds
pass. When vibration subsides, the icon returns to the normal state.

Taskbar icon

Normal TOSHIBA HDD Protection is enabled.

Protection TOSHIBA HDD Protection is active. The hard

disk drive head is in a safe position.

OFF TOSHIBA HDD Protection is disabled.

TOSHIBA HDD Protection Properties

You can change the TOSHIBA HDD Protection settings by using the
TOSHIBA HDD Protection Properties window. To open the window, click

Start -> All Programs -> TOSHIBA -> Tools & Utilities -> HDD

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5-11

Protection. The window can also be started from the icon on the Taskbar
or from the Control Panel.

HDD Protection

You can choose whether to enable or disable TOSHIBA HDD Protection.

This function does not work when the computer is booting, in Sleep Mode,
in Hibernation Mode, in transition to Hibernation Mode, recovering from
Hibernation Mode, or powered off. Do not subject the computer to vibration
or impact while the function is disabled.

Detection Level

This function can be set to four levels. The sensitivity levels in which
vibrations, impacts and their similar signs are detected can be set to OFF,
1, 2 and 3 in ascending order. Level 3 is recommended for better protection
of the computer. However, when the computer is used in a mobile
environment or in other unstable conditions, setting the detection level to 3
could result in frequent execution of TOSHIBA HDD Protection, which will
slow Hard Disk Drive reading and writing. Set a lower detection level when
the speed of Hard Disk Drive reading and writing is a priority.

Different detection levels can be set depending on whether the computer is
used as handheld or mobile usages, or whether it is used in a stable
environment such as on a table in the workplace or at home. By setting
different detection levels for the computer depending on whether it runs
with the AC power (desktop) or with batteries (handheld or mobile usage),
the detection level automatically switches according to the power
connection mode.

3D Viewer

This feature displays a 3D object on the screen which moves in according
to tilting or vibration of the computer.

When the TOSHIBA HDD Protection detects computer vibration the Hard
Disk Drive head is parked and the 3D object disk rotation will stop. When
the head is un-parked the disk will begin to rotate again.

The 3D Viewer can be started from the icon in the task tray.

This 3D object virtually represents the Computer's internal Hard Disk
Drive. This representation may vary from the actual number of disks,
disk rotation, head movement, part size, shape and direction.

This feature may use a large amount of CPU and memory on some
models. The computer may become slow or sluggish when attempting
to run other applications while the 3D Viewer is displayed.

User's Manual 5-12

Intensely shaking the computer or other subjecting it to strong impacts
may cause damage to the computer.

Details

To open the Details window, click the Setup Detail button in the TOSHIBA
HDD Protection Properties window.

Detection Level Amplification

When the AC adaptor is disconnected or the lid is closed, HDD Detection
assumes that the computer will be carried and sets the detection level to
the maximum for 10 seconds.

HDD Protection Message

Specify whether to display a message when TOSHIBA HDD Protection is
active.

TOSHIBA Setup Utility

TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu­based user interface so that you can easily view and change BIOS
settings.

To enter the TOSHIBA Setup Utility, follow the steps below:

1. Press and hold the F2 key, and then turn on the computer - TOSHIBA
Setup Utility will load.

2. Follow the on-screen instructions to proceed.

System Recovery

There is a hidden partition allocated on the Hard Disk Drive for the System
Recovery Options in the event of a problem.

You can also create recovery media and restore the system.

The following items will be described in this section:

System Recovery Options
Creating Recovery Media
Restoring the pre-installed software from your created Recovery

Media
Restoring the pre-installed software from the Recovery Hard Disk

Drive

System Recovery Options

The System Recovery Options feature is installed on the hard disk when
shipped from the factory. The System Recovery Options menu includes
tools to repair startup problems, run diagnostics or restore the system.

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5-13

See the Windows Help and Support content for more information about
Startup Repair.

The System Recovery Options can also be run manually to repair
problems.

The procedure is as follows. Follow the instructions shown on the on­screen menu.

1. Turn off the computer.

2. While holding the F8 key, turn on the computer.

3. The Advanced Boot Options menu will be displayed. Use the arrow
keys to select Repair Your Computer and press ENTER.

4. Follow the on-screen instructions.

Check your Windows® manual for more information on backing up your
system (including the system image backup feature).

Creating Recovery Media

This section describes how to create Recovery Media.

Be sure to connect the AC adaptor when you create Recovery Media.

Be sure to close all other software programs except the Recovery
Media Creator.

Do not run software such as screen savers which can put a heavy
load on the CPU.

Operate the computer at full power.

Do not use power-saving features.

Do not write to the media when the virus check software is running.
Wait for it to finish, then disable virus detection programs including any
software that checks files automatically in the background.

Do not use utilities, including those intended to enhance Hard Disk
Drive access speed. They may cause unstable operation and damage
data.

Do not shut down/log off or Sleep/Hibernate while writing or rewriting
the media.

Set the computer on a level surface and avoid places subjected to
vibrations such as airplanes, trains, or cars.

Do not use on an unstable surface such as a stand.

User's Manual

A recovery image of the software on your computer is stored on the Hard
Disk Drive, and can be copied to either disc media or USB Flash Memory
by using the following steps:

1. Select either blank disc or USB Flash Memory.

5-14

The application will allow you to choose from a variety of different
media onto which the recovery image can be copied including disc
media and USB Flash Memory.

Please note that some of the disc media may not be compatible with
the optical disc drive connected to your computer. You should
therefore verify the optical disc drive supports the blank media you
have chosen before proceeding.

USB Flash Memory will be formatted and all the data in the USB Flash
Memory will be lost when proceeding.

2. Turn on your computer and allow it to load the Windows operating
system from the Hard Disk Drive as normal.

3. Insert the first blank disc into the optical disc drive tray, or insert the
USB Flash Memory into one available USB port.

4. Click Start -> All Programs -> TOSHIBA -> Support & Recovery ->
Recovery Media Creator.

5. After Recovery Media Creator starts, select the type of media and the
title you wish to copy, and then click the Create button.

Restoring the pre-installed software from your created Recovery Media

If the pre-installed files are damaged, you are able to use the Recovery
Media you have created to restore the computer to the state it was in when
you originally received it. To perform this restoration, follow the steps
below:

When you reinstall the Windows operating system, the hard disk will be
reformatted and all data will be lost.

1. Load the Recovery Media into the Optical Disc Drive or insert the
recovery USB Flash Memory into one available USB port.

2. Turn off the computer's power.

3. While holding down F12 key on the keyboard, turn on your computer ­when the TOSHIBA Leading Innovation >>> logo screen appears,
release the F12 key.

4. Use the up and down cursor key to select the appropriate option from
the menu according to your actual recovery media.

5. A menu will be displayed from which you should follow the on-screen
instructions.

If you have previously chosen to remove the recovery partition and are
trying to create "Recovery Media", you will see the following message: "The
Recovery Media Creator can not be launched because there is no recovery
partition."

User's Manual 5-15

When there is no recovery partition, the Recovery Media Creator cannot
make Recovery Media.

However, if you have already created a "Recovery Media", you can use it
to restore the recovery partition.

If you have not created "Recovery Media", please contact TOSHIBA
support for assistance.

Restoring the pre-installed software from the Recovery Hard Disk Drive

A portion of the total Hard Disk Drive space is configured as a hidden
recovery partition. This partition stores files which can be used to restore
pre-installed software in the event of a problem.

If you subsequently set up your Hard Disk Drive again, do not change,
delete or add partitions in a manner other than specified in the manual,
otherwise you may find that space for the required software is not
available.

In addition, if you use a third-party partitioning program to reconfigure the
partitions on your Hard Disk Drive, you may find that it becomes impossible
to setup your computer.

Make sure that the AC adaptor is connected during the restoring process.

When you reinstall the Windows operating system, the hard disk may be
reformatted and all data may be lost.

User's Manual

1. Turn off your computer.

2. While holding down 0 (zero) key on the keyboard, turn on your
computer.

3. Follow the on screen instructions to finish the recovery

5-16

Troubleshooting

TOSHIBA has designed this computer for durability, however, should
problems occur you are able to use the procedures detailed in this chapter
to help determine the cause.

All users should become familiar with this chapter as knowing what might
go wrong can help prevent problems from occurring in the first place.

Problem solving process

Resolving problems will be much easier if you observe the following
guidelines:

Stop immediately when you recognize a problem exists as taking
further action may result in data loss or damage, or you may destroy
valuable problem related information that can help solve the problem.

Observe what is happening - write down what the system is doing and
what actions you performed immediately before the problem occurred.
Make a screenshot of the current display.

Please also be aware that the questions and procedures described in this
chapter are meant only as a guide, they are not definitive problem solving
techniques. In reality many problems can be solved simply, but a few may
require help from TOSHIBA Support - if you find you need to consult
others, be prepared to describe the problem in as much detail as possible.

Chapter 6

Preliminary checklist

You should always consider the simplest solution first - the items detailed
in this checklist are easy to fix and yet can cause what appears to be a
serious problem:

Make sure you turn on all peripheral devices before you turn on the
computer - this includes your printer and any other external device you
are using.

Before you attach an external device you should first turn the
computer off, then when you turn the computer back on again it will
recognize the new device.

Make sure all optional accessories are configured properly in the
computer's setup program and that all required driver software has
been loaded (please refer to the documentation included with the
optional accessories for further information on its installation and
configuration).

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6-1

Check all cables to ensure they are correctly and firmly attached to the
computer - loose cables can cause signal errors.

Inspect all connecting cables for loose wires and all connectors for
loose pins.

Check that your disc media is correctly loaded

Always try to make detailed notes of your observations and keep them in a
permanent error log - this will help you to describe your problems to
TOSHIBA Support. In addition, if a problem recurs, the log you have made
will help to identify the problem faster.

Analyzing the problem

Sometimes the computer will give you clues that can help you identify why
it is malfunctioning. In view of this you should keep the following questions
in mind:

Which part of the computer is not operating properly - keyboard, HDD/
SSD, display panel, Touch Pad, Touch Pad control buttons - as each
device will produce different symptoms.

Check the options within the operating system to ensure that its
configuration is set properly.

What appears on the display? Does it display any messages or
random characters? Make a screenshot of the current display and, if
possible, look up the messages in the documentation included with the
computer, software or operating system.

Check that all connecting cables are correctly and firmly attached as
loose cables can cause erroneous or intermittent signals.

Do any indicators light, if so, which ones, what color are they and do
they stay on or blink? Write down what you see.

Do you hear any beeps, if so how many, are they long or short and are
they high pitched or low pitched? In addition, is the computer making
any unusual noises? Write down what you hear.

Record your observations so you can describe them in detail to TOSHIBA
Support.

Software The problems may be caused by your software

or disk. If you cannot load a software package,
the media may be damaged or the program
might be corrupted - in these instances try
loading another copy of the software if possible.

If an error message appears while you are using
a software package you should refer to the
documentation supplied with it as this will usually
include a problem solving section or a summary
of error messages.

Next, you should check any error messages
against the operating system documentation.

User's Manual 6-2

Hardware If you cannot find a software problem, you should

then check the setup and configuration of your
hardware. First run through the items in the
preliminary checklist as described previously
then, if you still cannot correct the problem, try to
identify the source - the next section provides
checklists for individual components and
peripherals.

Before using a peripheral device or application software that is not an
authorized TOSHIBA part or product, make sure the device or software can
be used with your computer. Use of incompatible devices may cause injury
or may damage your computer.

If something goes wrong

Your computer does not respond to the keyboard commands

If an error occurs and the computer does not respond to your keyboard
commands, follow the steps below:

Press the power button and hold it down for five seconds. Once the
computer has turned itself off, wait between ten and fifteen seconds before
turning the power on again by pressing the power button.

Your program stops responding

If you are working with a program that suddenly freezes all operations,
chances are the program has stopped responding. You can exit the failed
program without shutting down the operating system or closing other
programs.

To close a program that has stopped responding:

1. Press CTRL, ALT, and DEL simultaneously (once), then click Start
Task Manager. The Windows Task Manager window appears.

2. Click the Applications tab. If a program has stopped responding, the
words "not responding" appear beside its name in the list.

3. Select the program you want to close, then click End Task. Closing
the failed program should allow you to continue working. If it does not,
continue with the next step.

4. Close the remaining programs one by one by selecting the program
name, then End Task. Closing all programs should allow you to
continue working. If it does not, power off your computer and then
restart it.

User's Manual

The computer will not start

Make sure you attached the AC adaptor and power cord/cable properly.

6-3

If you are using the AC adaptor, check that the wall outlet is working by
plugging in another device, such as a lamp.

Verify that the computer is on by looking at the Power indicator.

If the indicator is glowing, the computer is on. Also, try turning the computer
off and then on.

If you are using an AC adaptor, verify that the computer is receiving power
from the external power source by looking at the DC IN/Battery indicator. If
the indicator is glowing, the computer is connected to a live external power
source.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or
attached peripherals. Basic problems may occur in the following areas:

Power
Keyboard
Internal display panel
HDD
Optical Disc Drive
Memory Media Card
Pointing Device

USB device
Sound system
External monitor
LAN
Wireless LAN
Bluetooth

Power

When the computer is not plugged into an AC power outlet, the battery
pack is the primary power source. However, your computer also has a
number of other power resources, including an intelligent power supply and
a Real Time Clock (RTC) battery, all of which are interrelated with any one
having the ability to produce apparent power problems.

Overheating power down

If the processor's temperature reaches an unacceptably high level with
either setting, the computer will automatically shut down to prevent any
damage - in this instance all unsaved data in memory will be lost.

Problem Procedure

Computer shuts
down automatically.

Leave the computer off until the it reaches room
temperature. If the computer has reached room
temperature and it still does not start, or if it starts
but shuts down quickly, contact TOSHIBA Support.

User's Manual 6-4

AC power

If you have trouble turning on the computer with the AC adaptor connected
you should check the status of the DC IN/Battery indicator. Please refer to
the Power Condition Descriptions section for further information.

Problem Procedure

AC adaptor doesn’t
power the computer

Check the connections to make sure that the
power cord/adaptor is firmly connected to the
computer and a working power outlet.

Check the condition of the cord and terminals. If
the cord is frayed or damaged it should be
replaced, while if the terminals are soiled, they
should be cleaned with a clean cotton cloth.

If the AC adaptor still does not power the
computer, you should contact TOSHIBA Support.

Battery

If you suspect a problem with the battery, you should check the status of
the DC IN/Battery indicator.

Problem Procedure

Battery doesn’t
power the computer

The battery may be discharged - connect the AC
adaptor to recharge the battery.

User's Manual 6-5

Problem Procedure

Battery doesn’t
charge when the AC
adaptor is attached.

If the battery is completely discharged, it will not
begin charging immediately, in these instances you
should wait a few minutes before trying again. If
the battery still does not charge, you should check
that the power outlet the AC adaptor is connected
to its supplying power - this can be tested by
plugging another appliance into it.

Check whether the battery is hot or cold to the
touch - if so, it will not charge properly and should
be allowed to reach room temperature before you
try again.

Unplug the AC adaptor and remove the battery to
make sure its connecting terminals are clean - if
necessary wipe them with a soft dry cloth lightly
dipped in alcohol.

Connect the AC adaptor and replace the battery,
taking care to ensure that it is securely seated in
the computer.

Check the DC IN/Battery indicator - if it does not
glow, allow the computer to charge the battery for
at least twenty minutes. If the DC IN/Battery
indicator starts to glow after this period, allow the
battery to continue to charge for at least another
twenty minutes before turning on the computer.
However, if the indicator still does not glow, the
battery may be at the end of its operating life and
should be replaced. However, if you do not believe
the battery is at the end of its operating life, you
should speak to TOSHIBA Support.

Battery doesn’t
power the computer
as long as expected

If you frequently recharge a partially charged
battery, the battery might not charge to its full
potential - in these instances you should fully
discharge the battery and then attempt to charge it
again.

Check the Power saver option under Select a
power plan in the Power Options.

User's Manual 6-6

Real Time Clock

Problem Procedure

The BIOS setting
and system date/
time are lost.

If the RTC battery becomes completely
discharged, the realtime clock and calendar will
stop working. The RTC battery should be replaced
only by your dealer or by a TOSHIBA service
representative, and then set the date/time in the
TOSHIBA Setup Utility by using the following
steps:

1. Press and hold the F2 key, and then turn on
the computer - TOSHIBA Setup Utility will
load.

2. Set the date in the System Date field.

3. Set the time in the System Time field.

4. Follow the on-screen instructions to proceed.

Keyboard

Keyboard problems can be caused by the setup and configuration of the
computer - please refer to the The Keyboard section for further information.

Problem Procedure

Output to screen is
garbled

Please refer to your software's documentation to
ensure that it is not remapping the keyboard in any
way (remapping involves changing or reassigning
the function of each key).

If you are still unable to use the keyboard, you
should contact TOSHIBA Support.

Internal display panel

Apparent computer's display panel problems may be related to the
computer's setup and configuration.

Problem Procedure

No display Press the function keys to adjust the display

priority, and to make sure it is not set for output to
an external monitor.

User's Manual 6-7

HDD

Problem Procedure

Markings appear on
the computer's
display panel.

Problem Procedure

Computer does not
boot from HDD

Slow performance The files on the HDD may be fragmented - in this

These marks may have come from contact with the
keyboard and Touch Pad while the display panel
has been closed. You should try to remove the
marks by gently wiping the display panel with a
clean dry cloth or, if this fails, with a good quality
LCD screen cleaner. In this latter instance you
should always follow the instructions with the
screen cleaner and always ensure you let the
display panel dry properly before closing it.

Check to see whether there is a disc in the optical
disc drive - if so remove it and try to start the
computer again.

If this has no effect, check the Boot Setting within
the TOSHIBA HWSetup.

instance you should run the disk Defragmentation
utility to check the condition of your files and the
HDD. Please refer to the operating system's
documentation or online Help File for further
information on operating and using the
Defragmentation utility.

As a last resort you should reformat the HDD and
then reload the operating system and all other files
and data. If you are still unable to resolve the
problem, contact TOSHIBA Support.

Optical Disc Drive

For further information, please refer to Operating Basics.

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6-8

Problem Procedure

You cannot access a
disc in the optical
disc drive

Make sure the drive’s disc tray is securely closed.
Press gently until it clicks into place.

Open the disc tray and make sure the disc is
properly seated. It should lie flat with the label
facing up.

A foreign object in the disc tray could block laser
light from reading the disc. Make sure there is no
obstruction. Remove any foreign object.

Check whether the disc is dirty. If it is, wipe it with
a clean cloth dipped in water or a neutral cleaner.

Memory Media Card

For further information, please refer to Operating Basics.

Problem Procedure

Memory media card
error occurs

Remove the memory media card from the
computer and then reinsert it in order to ensure it is
firmly connected.

If the problem persists, then you should refer to the
documentation supplied with your memory media
card for further information.

You cannot write to
a memory media
card

You cannot read a
file

Remove the memory media card from the
computer and check to ensure that it is not write
protected.

Check to ensure the required file is actually on the
memory media card that is inserted into the
computer.

If you are still unable to resolve the problem,
contact TOSHIBA Support.

Pointing device

If you are using a USB mouse, you should also refer to both the USB

mouse section and the documentation supplied with your mouse.

Touch Pad

Problem Procedure

The Touch Pad does
not work.

User's Manual 6-9

Check the Device Select settings.

Click Start -> Control Panel -> Hardware and

Sound -> Mouse.

Problem Procedure

On-screen pointer
does not respond to
pointing device

In this instance the system might be busy - Try
moving the mouse again after waiting a short
while.

operation

Double-tapping
(Touch Pad) does
not work

The on-screen
pointer moves too
fast or too slow

The reaction of
Touch Pad is either
too sensitive or not
sensitive enough.

USB mouse

In this instance, you should initially try changing
the double-click speed setting within the Mouse
Control utility.

1. To access this utility, click Start -> Control
Panel -> Hardware and Sound -> Mouse.

2. Within the Mouse Properties window, click the
Buttons tab.

3. Set the double-click speed as required and
click OK.

In this instance, you should initially try changing
the speed setting within the Mouse Control utility.

1. To access this utility, click Start -> Control
Panel -> Hardware and Sound -> Mouse.

2. Within the Mouse Properties window, click the
Pointer Options tab.

3. Set the pointer speed as required and click
OK.

Adjust the touch Sensitivity.

To access it, click Start -> Control Panel ->
Hardware and Sound -> Mouse.

If you are still unable to resolve the problem,
contact TOSHIBA Support.

Problem Procedure

On-screen pointer
does not respond to
mouse operation

In this instance the system might be busy - Try
moving the mouse again after waiting a short
while.

Remove the mouse from the computer and then
reconnect it to a free USB port in order to ensure it
is firmly attached.

User's Manual 6-10

Problem Procedure

Double-clicking does
not work

In this instance, you should initially try changing
the double-click speed setting within the Mouse
Control utility.

1. To access this utility, click Start -> Control
Panel -> Hardware and Sound -> Mouse.

2. Within the Mouse Properties window, click the
Buttons tab.

3. Set the double-click speed as required and
click OK.

The on-screen
pointer moves too
fast or too slow

The on-screen
pointer moves
erratically

In this instance, you should initially try changing
the speed setting within the Mouse Control utility.

1. To access this utility, click Start -> Control
Panel -> Hardware and Sound -> Mouse.

2. Within the Mouse Properties window, click the
Pointer Options tab.

3. Set the pointer speed as required and click
OK.

The elements of the mouse responsible for
detecting movement might be dirty - please refer to
the documentation supplied with the mouse for
instructions on how to clean it.

If you are still unable to resolve the problem,
contact TOSHIBA Support.

USB device

In addition to the information in this section, please also refer to the
documentation supplied with your USB device.

Problem Procedure

USB device does not
work

Remove the USB device from the computer and
then reconnect it to a free port in order to ensure it
is firmly attached.

Ensure that any required USB device drivers are
properly installed - to achieve this you should refer
to both the device documentation and the
operating system documentation.

Sound system

User's Manual

In addition to the information in this section, please also refer to the
documentation supplied with your audio device.

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Problem Procedure

No sound is heard Press the function keys to increase or decrease

volume.

Check the software volume settings.

Please check to see if Mute is turned to Off

Check to make sure the headphone connection is
secure.

Check within the Windows Device Manager
application to ensure the sound device is enabled
and that the device is properly working.

Annoying sound is
heard

In this instance you may be experiencing feedback
from either the internal microphone or an external
microphone connected to the computer - please
refer to Sound System and Video mode for further
information.

Volume cannot be adjusted during Windows start
up or shut down.

If you are still unable to resolve the problem,
contact TOSHIBA Support.

External monitor

Please also refer to Operating Basics, and to the documentation supplied
with your monitor for further information.

Problem Procedure

Monitor does not
turn on

After confirming that the monitor's power switch is
on, you should check the connections to make
sure that the power cord/adaptor is firmly
connected to the monitor and to a working power
outlet.

User's Manual 6-12

Problem Procedure

No display Try adjusting the contrast and brightness controls

on the external monitor.

Press the function key in order to change the
display priority and ensure that it is not set for the
internal display only.

Check to see if the external monitor is connected.

When the external monitor is set as the primary
display device in extended desktop mode, it will not
display when the computer wakes up from Sleep
Mode if the external monitor has been
disconnected while in Sleep Mode.

To keep this from happening, do not disconnect
the external monitor while the computer is in Sleep
or Hibernation Mode.

Remember to turn off the computer before
disconnecting the external monitor.

When the display panel and an external monitor
are set to clone mode and they are turned off by
the timer, the display panel or the external monitor
may not display when turned on again.

If this occurs, press the function key to re-set the
display panel and external monitor to clone mode.

Display error occurs Check that the cable connecting the external

monitor to the computer is firmly attached.

If you are still unable to resolve the problem,
contact TOSHIBA Support.

LAN

Problem Procedure

Cannot access LAN Check for a firm cable connection between the

LAN jack and the LAN hub.

Wake-up on LAN
does not work

User's Manual 6-13

Make sure the AC adaptor is connected. The
Wake-up on LAN function consumes power even
when the system is off.

If problems persist, consult your LAN administrator.

Wireless LAN

Problem Procedure

Cannot access
Wireless LAN

Bluetooth

Problem Procedure

Cannot access
Bluetooth device

Make sure the computer's Wireless communication
function is on.

If problems persist, contact your LAN
administrator.

Check to ensure the computer's Wireless
Communication function is on.

Check to ensure the Bluetooth Manager
application is running on the computer and that
power to the external Bluetooth device is turned
on.

Check to ensure that no optional Bluetooth Adaptor
is installed in the computer - the built-in Bluetooth
hardware cannot operate simultaneously with
another Bluetooth controller.

If you are still unable to resolve the problem,
contact TOSHIBA Support.

TOSHIBA support

If you require any additional help using your computer or if you are having
problems operating the computer, you may need to contact TOSHIBA for
additional technical assistance.

Before you call

Some problems you experience may be related to software or the
operating system so it is important that you investigate other sources of
assistance first. Before contacting TOSHIBA, try the following:

Review troubleshooting sections in the documentation supplied with
your software and/or peripheral devices.

If a problem occurs when you are running software applications,
consult the software documentation for troubleshooting suggestions
and consider calling the software company's technical support
department for assistance.

Consult the reseller or dealer from where you purchased your
computer and/or software - they are your best resource for current
information and support.

User's Manual

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