Toshiba R50-B User Manual

Page 1
User's Manual
R50-B
Page 2

Table of Contents

Chapter 1
Chapter 2
Chapter 3
TOSHIBA Legal, Regulatory and Safety
Copyright, Disclaimer and Trademarks .............................................. 1-1
Regulatory Information ......................................................................... 1-2
REACH - Compliance Statement .......................................................... 1-7
Video Standard Notice .......................................................................... 1-8
ENERGY STAR® Program .................................................................... 1-9
Disposing of the computer and the computer's batteries ................. 1-9
Optical disc drive safety instructions ............................................... 1-10
General Precautions ........................................................................... 1-11
Safety Icons ......................................................................................... 1-13
Getting Started
Equipment checklist ............................................................................. 2-1
Conventions ........................................................................................... 2-1
Using your computer for the first time ................................................ 2-2
Turning off the power ............................................................................ 2-6
The Grand Tour
Front with the display closed ............................................................... 3-1
Left side .................................................................................................. 3-2
Right side ............................................................................................... 3-3
Back ........................................................................................................ 3-5
Underside ............................................................................................... 3-5
Front with the display open .................................................................. 3-6
Internal Hardware Components ........................................................... 3-8
Power Condition Descriptions ........................................................... 3-10
Chapter 4
User's Manual ii
Using the Touch Pad ............................................................................. 4-1
The Keyboard ......................................................................................... 4-1
Optical disc drives ................................................................................ 4-4
TOSHIBA VIDEO PLAYER ................................................................... 4-12
Battery .................................................................................................. 4-14
LAN ....................................................................................................... 4-20
Memory media ..................................................................................... 4-21
External Display .................................................................................. 4-25
Security lock ........................................................................................ 4-28
Optional TOSHIBA Accessories ........................................................ 4-28
Page 3
Sound System and Video mode ......................................................... 4-29
Chapter 5
Chapter 6
Chapter 7
Utilities and Advanced Usage
Utilities and Applications ...................................................................... 5-1
Special features ..................................................................................... 5-4
TOSHIBA Password utility .................................................................... 5-6
TOSHIBA HWSetup ............................................................................... 5-9
TOSHIBA PC Health Monitor ................................................................ 5-9
Using the Hard Disk Drive (HDD) Protection .................................... 5-11
TOSHIBA HDD Protection Properties ................................................ 5-11
TOSHIBA Setup Utility ........................................................................ 5-13
System Recovery ................................................................................ 5-13
Troubleshooting
Problem solving process ...................................................................... 6-1
Hardware and system checklist ........................................................... 6-4
TOSHIBA support ................................................................................ 6-14
Appendix
Specifications ........................................................................................ 7-1
AC Power Cord and Connectors .......................................................... 7-2
Information for Wireless Devices ........................................................ 7-4
Legal Footnotes ................................................................................... 7-14
OpenSSL Toolkit License Issues ....................................................... 7-17
FreeType License Issues .................................................................... 7-20
User's Manual
Index
iii
Page 4
Chapter 1
TOSHIBA Legal, Regulatory and Safety
This chapter states the Legal, regulatory and safety information applicable to TOSHIBA computers.

Copyright, Disclaimer and Trademarks

Copyright

© 2014 by TOSHIBA Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein.
First edition July 2014
Copyright authority for music, movies, computer programs, databases and other intellectual property covered by copyright laws belongs to the author or to the copyright owner. Copyrighted material can be reproduced only for personal use or use within the home. Any other use beyond that stipulated above (including conversion to digital format, alteration, transfer of copied material and distribution on a network) without the permission of the copyright owner is a violation of copyright or author's rights and is subject to civil damages or criminal action. Please comply with copyright laws in making any reproduction from this manual.

Disclaimer

Trademarks

User's Manual
This manual has been validated and reviewed for accuracy. The instructions and descriptions it contains are accurate for your computer at the time of this manual’s production. However, succeeding computers and manuals are subject to change without notice. TOSHIBA assumes no liability for damages incurred directly or indirectly from errors, omissions or discrepancies between the computer and the manual.
Intel is a trademark or registered trademark of Intel Corporation.
Windows, Microsoft and Windows logo are registered trademarks of Microsoft Corporation.
1-1
Page 5
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba Corporation and its affiliates is under license.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
DTS, the Symbol, & DTS and the Symbol together are registered trademarks and DTS Studio Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved.
Secure Digital and SD are trademarks of SD Card Association.
MultiMediaCard and MMC are trademarks of MultiMediaCard Association.
Realtek is a registered trademark of Realtek Semiconductor Corporation.
All other product names and service names in this manual may be trademarks or registered trademarks of their respective companies.

Regulatory Information

The regulatory information herein may vary. Pease check the ID information on the back of the device for specific information applicable to the model you purchased.

FCC information

FCC notice "Declaration of Conformity Information"
User's Manual
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter.
1-2
Page 6
Only peripherals complying with the FCC class B limits may be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by TOSHIBA is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer’s External RGB monitor port, Universal Serial Bus (USB
2.0 and 3.0) ports, HDMI port and microphone jack. Changes or modifications made to this equipment, not expressly approved by TOSHIBA or parties authorized by TOSHIBA could void the user’s authority to operate the equipment.
FCC conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
Contact
Address: TOSHIBA America Information Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618-1697
Telephone: (949) 583-3000
This information is only applicable for the countries/regions where it is required.

EU Declaration of Conformity

CE compliance
This product is labelled with the CE Mark in accordance with the related European Directives, notably RoHS Directive 2011/65/EU and
User's Manual
This product is carrying the CE-Mark in accordance with the related European Directives. Responsible for CE-Marking is TOSHIBA EUROPE GMBH, Hammfelddamm 8, 41460 Neuss, Germany. The complete and official EU Declaration of Conformity can be found on TOSHIBA’s web site
http://epps.toshiba-teg.com on the Internet.
1-3
Page 7
Electromagnetic Compatibility Directive 2004/108/EC for the notebook and the electronic accessories including the supplied power adapter, the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/ EC in case of implemented telecommunication accessories and the Low Voltage Directive 2006/95/EC for the supplied power adapter. Furthermore the product complies with the Ecodesign Directive 2009/125/EC (ErP) and its related implementing measures.
This product and the original options are designed to observe the related EMC (Electromagnetic Compatibility) and safety standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards. To avoid general EMC problems, the following guidance should be noted:
Only CE marked options should be connected/implemented Only best shielded cables should be connected
Working environment
This product was designed to fulfil the EMC (Electromagnetic Compatibility) requirements to be observed for so-called “Residential, commercial and light industry environments”. TOSHIBA do not approve the use of this product in working environments other than the above mentioned “Residential, commercial and light industry environments”.
For example, the following environments are not approved:
Industrial Environments (e.g. environments where a mains voltage of 380 V three-phase is used)
Medical Environments Automotive Environments Aircraft Environments
Any consequences resulting from the use of this product in working environments that are not approved are not the responsibility of TOSHIBA.
The consequences of the use of this product in non-approved working environments may be:
Interference with other devices or machines in the near surrounding area.
Malfunction of, or data loss from, this product caused by disturbances generated by other devices or machines in the near surrounding area.
Therefore TOSHIBA strongly recommend that the electromagnetic compatibility of this product should be suitably tested in all non-approved working environments before use. In the case of automobiles or aircraft, the manufacturer or airline respectively should be asked for permission before use of this product.
Furthermore, for general safety reasons, the use of this product in environments with explosive atmospheres is not permitted.
User's Manual
1-4
Page 8

VCCI Class B Information (Japan Only)

この装置は、クラスB情報技術装置です。この装置は、家庭環境で使 用することを目的としていますが、この装置がラジオやテレビジョン
受信機に近接して使用されると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをしてください。
VCCI-B

Canadian regulatory information (Canada only)

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Radio Interference Regulation of the Canadian Department of Communications.
Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by TOSHIBA Corporation could void your authority to operate this equipment.
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la class B respecte toutes les exgences du Règlement sur le matériel brouileur du Canada.

Following information is only valid for EU-member States:

Disposal of products
The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste. Integrated batteries and accumulators can be disposed of with the product. They will be separated at the recycling centres.
The black bar indicates that the product was placed on the market after August 13, 2005.
By participating in the separate collection of products and batteries, you will help to assure the proper disposal of products and batteries and thus help to prevent potential negative consequences for the environment and human health.
For more detailed information about the collection and recycling programmes available in your country, please visit our website
( www.toshiba.eu/recycling ) or contact your local council office or the retail outlet where you purchased the product.
User's Manual 1-5
Page 9
Disposal of batteries and/or accumulators
The crossed out wheeled dust bin symbol indicates that batteries and/or accumulators must be collected and disposed of separately from household waste.
If the battery or accumulator contains more than the specified values of lead (Pb), mercury (Hg), and/or cadmium (Cd) defined in the European Battery Directive, then the chemical symbols for lead (Pb), mercury (Hg) and/or cadmium (Cd) will appear below the crossed out wheeled dust bin symbol.
By participating in the separate collection of batteries, you will help to assure the proper disposal of products and batteries and thus help to prevent potential negative consequences for the environment and human health. To achieve this you should take any battery and/or accumulator to your local recycling site, or to a retail outlet or facility that offers to collect these devices for environmentally friendly disposal, ensuring that the terminal contacts are covered by non-conductive tape.
For more detailed information about the collection and recycling programmes available in your country, please visit our website
( www.toshiba.eu/recycling ) or contact your local council office or the retail outlet where you purchased the product.
These symbols may not stick depending on the country and region where you purchased.

Following information is only for Turkey:

Disposal of products:
The crossed wheelie bin symbol means that this product should not be collected and disposed with other household wastes. When product become waste at the end-of-life, to protect environment and human health, it should be given to nearest collection recycling or disposal center. For more information about collection and recycling programs in your country please contact your local authority or the retailer where the product was purchased.
User's Manual 1-6
Page 10
Toshiba meets all requirements of Turkish regulation 28300 “Restriction of the use of certain hazardous substances in electrical and electronic equipment”.
AEEE Yönetmeliğine Uygundur
Toshiba 28300 sayılı Türkiye ''Elektrikle çalişan ve elektronik ekipmanda belirli tehlikeli maddelerin kullanimiyla ilgili kisitlama” yönetmeliği gereklerini tamamen yerine getirmektedir
The number of possible pixel failures of your display is defined according to ISO 9241-307 standards. If the number of pixel failures is less than this standard, they will not be counted as defect or failure.
Battery is a consumption product, since the battery time depends on the usage of your computer. If the battery can not be charged at all, then it is a defect or failure. The changes in battery time is not a defect or failure.

Following information is only for India:

The use of this symbol indicates that this product may not be treated as household waste.
By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product.
For more detailed information about recycling of this product, please visit our website
( http://www.toshiba-india.com ) or contact call center (1800-200-8674).
These symbols may not stick depending on the country and region where you purchased.

REACH - Compliance Statement

The European Union (EU) chemical regulation, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007, with phased deadlines to 2018.
Toshiba will meet all REACH requirements and is committed to provide our customers with information about the presence in our articles of substances included on the candidate list according to REACH regulation.
Please consult the following website
www.toshiba.eu/reach for information about the presence in our articles of substances included on the candidate list according to REACH in a concentration above 0.1 % weight by weight.
User's Manual
1-7
Page 11

Video Standard Notice

THIS PRODUCT IS LICENSED UNDER THE AVC, THE VC-1 AND MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (I) ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO") AND/OR (II) DECODING AVC, VC-1 AND MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE
HTTP://WWW.MPEGLA.COM
User's Manual 1-8
Page 12

ENERGY STAR® Program

Your Computer model may be ENERGY STAR compliant. If the model you purchased is compliant, it is labeled with the ENERGY STAR logo on the computer and the following information applies.
TOSHIBA is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes.
To conserve energy, your computer is set to enter the low­power Sleep Mode which shuts down the system and display within 15 minutes of inactivity in AC power mode.
TOSHIBA recommends that you leave this and other energy saving features active, so that your computer will operate at its maximum energy efficiency. You can wake the computer from Sleep Mode by pressing the power button.
Your ENERGY STAR certified computer should be set by default to enter a low-power "sleep mode" after a period of inactivity. Simply touching the mouse or keyboard "wakes" the computer in seconds. These sleep features can save you up to $23 per year (200 kWh per year in electricity) and prevent up to 300 pounds of greenhouse gas emissions annually. To learn how to adjust or activate these sleep settings on your computer, please go to:
www.energystar.gov/sleepinstructions
To activate sleep settings organization-wide quickly and easily through network tools, please go to
www.energystar.gov/powermanagement
®

Disposing of the computer and the computer's batteries

Discard this computer in accordance with applicable laws and regulations. For further information, contact your local government.
This computer contains rechargeable batteries. After repeated use, the batteries will finally lose their ability to hold a charge and you will need to replace them. Under certain applicable laws and regulation, it may be illegal to dispose of old batteries by placing them in the trash.
User's Manual
1-9
Page 13
Please be kind to our shared environment. Check with your local
TOSHIBA SAMSUNG STORAGE TECHNOLOGY KOREA CORPORATION 14F, Bldg. No.102, Digital empire2, 486 Sin-dong, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea, 443-734
government authority for details regarding where to recycle old batteries or how to dispose of them properly.

Optical disc drive safety instructions

Be sure to check the precautions at the end of this section.
The drive model employs a laser system. To ensure proper use of this product, please read this instruction manual carefully and retain for future reference. Should the unit ever require maintenance, contact an authorized service location.
Use of controls, adjustments or the performance of procedures other than those specified may result in hazardous radiation exposure.
To prevent direct exposure to the laser beam, do not try to open the enclosure.

Location of the Required Label

(Sample shown below. Location of the label and manufacturing information may vary.)

Precautions

CAUTION: This appliance contains a laser system and is classified as a “CLASS 1 LASER PRODUCT.” To use this model properly, read the instruction manual carefully and keep this manual for your future reference. In case of any trouble with this model, please contact your nearest “AUTHORIZED service station.” To prevent direct exposure to the laser beam, do not try to open the enclosure.
User's Manual 1-10
Page 14

General Precautions

TOSHIBA computers are designed to optimize safety, minimize strain and withstand the rigors of portability. However, certain precautions should be observed to further reduce the risk of personal injury or damage to the computer.
Be certain to read the general precautions below and to note the cautions included in the text of the manual.

Provide adequate ventilation

Always make sure your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep Mode). In this condition, observe the following:
Never cover your computer or AC adaptor with any object. Never place your computer or AC adaptor near a heat source, such as
an electric blanket or heater. Never cover or block the air vents including those located at the base
of the computer. Always operate your computer on a hard flat surface. Using your
computer on a carpet or other soft material can block the vents. Always provide sufficient space around the computer.
Overheating your computer or AC adaptor could cause system failure, computer or AC adaptor damage or a fire, possibly resulting in serious injury.

Creating a computer-friendly environment

Place the computer on a flat surface that is large enough for the computer and any other items you are using, such as a printer.
Leave enough space around the computer and other equipment to provide adequate ventilation. Otherwise, they may overheat.
To keep your computer in prime operating condition, protect your work area from:
Dust, moisture, and direct sunlight. Equipment that generates a strong electromagnetic field, such as
stereo speakers (other than speakers that are connected to the computer) or speakerphones.
Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters.
Extreme heat, cold, or humidity. Liquids and corrosive chemicals.
User's Manual
1-11
Page 15

Stress injury

Carefully read the Instruction Manual for Safety and Comfort. It contains information on the prevention of stress injuries to your hands and wrists that can be caused by extensive keyboard use. It also includes information on work space design, posture and lighting that can help reduce physical stress.

Heat injury

Avoid prolonged physical contact with the computer. If the computer is used for long periods, its surface can become very warm. While the temperature will not feel hot to the touch, if you maintain physical contact with the computer for a long time, for example if you rest the computer on your lap or if you keep your hands on the palm rest, your skin might suffer a low-heat injury.
If the computer has been used for a long time, avoid direct contact with the metal plate supporting the various interface ports as this can become hot.
The surface of the AC adaptor can become hot when in use but this condition does not indicate a malfunction. If you need to transport the AC adaptor, you should disconnect it and let it cool before moving it.
Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged.

Pressure or impact damage

Do not apply heavy pressure to the computer or subject it to any form of strong impact as this can damage the computer's components or otherwise cause it to malfunction.

Cleaning the computer

To help ensure long, trouble-free operation, keep the computer free of dust and dirt, and use care with all liquids around it.
Be careful not to spill liquids into the computer. If the computer does get wet, turn the power off immediately and let the computer dry completely - in these circumstance you should get the computer inspected by an authorized service provider in order to assess the scope of any damage.
Clean the plastics of the computer using a slightly water dampened cloth.
You can clean the display screen by spraying a small amount of glass cleaner onto a soft, clean cloth and then wiping the screen gently with the cloth.
Never spray cleaner directly onto the computer or let liquid run into any part of it. Never use harsh or caustic chemical products to clean the computer.
User's Manual 1-12
Page 16

Moving the computer

While the computer is designed for flexible day-to-day usage you should exercise a few simple precautions when moving it in order to help ensure trouble-free operation.
Make sure all disk/disc activity has ended before moving the computer.
Turn off (shut down) the computer. Disconnect the AC adaptor and all peripherals before moving the
computer. Close the display panel. Do not pick up the computer by its display panel. Before carrying your computer, shut it down, disconnect the AC
adaptor and allow it to cool down - a failure to follow this instruction may result in minor heat injury.
Be careful not to subject the computer to impact or shock - a failure to follow this instruction could result in damage to computer, computer failure or loss of data.
Never transport your computer with any cards installed - this may cause damage to either the computer and/or the card resulting in computer failure.
Always use a suitable carry case when transporting the computer. When carrying your computer, be sure to hold it securely so that it
does not fall or hit anything. Do not carry your computer by holding any of its protruding elements.

Mobile phones

Please be aware that the use of mobile phones can interfere with the audio system. The operation of the computer will not be impaired in any way, but it is recommended that a minimum distance of 30cm is maintained between the computer and a mobile phone that is in use.

Instruction Manual for Safety and Comfort

All important information on the safe and proper use of this computer is described in the enclosed Instruction Manual for Safety and Comfort. Be sure to read it before using the computer.

Safety Icons

Safety icons are used in this manual to bring important information to your attention. Each type of message is identified as shown below.
Indicates a potentially hazardous situation, which could result in death or serious injury, if you do not follow instructions.
User's Manual 1-13
Page 17
A caution informs you that improper use of equipment or failure to follow instructions may cause data loss, equipment damage, or may result in minor or moderate injury.
Please read. A note is a hint or advice that helps you make best use of your equipment.
User's Manual 1-14
Page 18
Getting Started
This chapter provides an equipment checklist, and basic information to start using your computer.
Some of the features described in this manual may not function properly if you use an operating system that was not pre-installed by TOSHIBA.

Equipment checklist

Carefully unpack your computer, taking care to save the box and packaging materials for future use.

Hardware

Check to make sure you have all the following items:
TOSHIBA Portable Personal Computer Battery pack (Is preinstalled in some computers) AC adaptor and power cord (2-pin plug or 3-pin plug)

Documentation

Chapter 2
QuickStart Instruction Manual for Safety and Comfort Warranty Information
If any of the items are missing or damaged, contact your dealer immediately.

Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.
Start
Click Tap the Touch Pad or click the left Touch
User's Manual 2-1
The word "Start" refers to the " " button in Windows 7.
Pad control button once. Left click the mouse once. Tap the touch screen once (only for touch
screen models).
Page 19
Right-click Click the right Touch Pad control button
once. Right click the mouse once. Press and hold on the touch screen (only for
touch screen models).
Double-click Tap the Touch Pad or click the left Touch
Pad control button twice. Left click the mouse twice. Tap the touch screen twice (only for touch
screen models).
HDD or Hard disk drive
Some models are equipped with a "Solid State Drive (SSD)" instead of a hard disk drive. In this manual, the word "HDD" or "Hard disk drive" also refers to the SSD unless otherwise stated.

Using your computer for the first time

Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer. It is intended to help you be more comfortable and productive while using a notebook computer. By following the recommendations in it you may reduce your chance of developing a painful or disabling injury to your hand, arms, shoulders or neck.
This section provides basic information to start using your computer. It covers the following topics:
Connecting the AC adaptor Opening the display Turning on the power Initial setup
Use a virus-check program and make sure it is updated regularly.
Never format storage media without checking its content - formatting erases all stored data.
It is a good idea to periodically back up the internal HDD/SSD or other main storage device to external media. General storage media is not durable or stable over long periods of time and under certain conditions may result in data loss.
Before you install a device or application, save any data in memory to the HDD/SSD or other storage media. Failure to do so may result in the loss of data.
User's Manual 2-2
Page 20

Connecting the AC adaptor

Attach the AC adaptor when you need to charge the battery or you want to operate from AC power. It is also the fastest way to get started, because the battery pack will need to be charged before you can operate from battery power.
The AC adaptor can automatically adjust to any voltage ranging from 100 to 240 volts and to a frequency of either 50 or 60 hertz, enabling you to use this computer in almost any country/region. The adaptor converts AC power to DC power and reduces the voltage supplied to this computer.
Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury. TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor.
Never plug the AC adaptor into a power source that does not correspond to both the voltage range and the frequency specified on the regulatory label of the unit. Failure to do so could result in a fire or electric shock, possibly resulting in serious injury.
Always use or purchase power cables that comply with the legal voltage, frequency specifications and requirements in the country of use. Failure to do so could result in a fire or electric shock, possibly resulting in serious injury.
The supplied power cord conforms to safety rules and regulations in the region the computer is bought and may not be used outside this region. For use in other regions, please buy power cords that conform to safety rules and regulations in the particular region.
Do not use a 3-pin to 2-pin conversion plug.
When you connect the AC adaptor to the computer, always follow the steps in the exact order as described in this User’s Manual. Connecting the power cable to a live electrical outlet should be the last step otherwise the adaptor DC output plug could hold an electrical charge and cause an electrical shock or minor bodily injury when touched. As a general safety precaution, avoid touching any metal parts.
Never place your computer or AC adaptor on a wooden surface, furniture, or any other surface that could be marred by exposure to heat since the computer base and AC adaptor's surface increase in temperature during normal use.
Always place your computer or AC adaptor on a flat and hard surface that is resistant to heat damage.
Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions.
User's Manual
2-3
Page 21
1. Connect the power cord to the AC adaptor.
1
2
Figure 2-1 Connecting the power cord to the AC adaptor (2-pin plug)
Figure 2-2 Connecting the power cord to the AC adaptor (3-pin plug)
Either a 2-pin or 3-pin adaptor/cord will be included with the computer depending on the model.
2. Connect the AC adaptor’s DC output plug to the DC IN 19V jack on your computer.
Figure 2-3 Connecting the DC output plug to the computer
1. DC IN 19V jack 2. DC output plug
Product appearance depends on the model you purchased.
3. Plug the power cord into a live wall outlet - the DC IN/Battery indicator should glow.

Opening the display

The display panel can be opened to a wide range of angles for optimal viewing.
While holding down the palm rest with one hand so that the main body of the computer is not raised, slowly lift the display panel - this will allow the angle of the display panel to be adjusted to provide optimum clarity.
User's Manual
2-4
Page 22
Figure 2-4 Opening the display panel
1
1. Display panel
Use reasonable care when opening and closing the display panel. Opening it vigorously or slamming it shut could damage the computer.
Do not put your fingers in the gap between the LCD panel and battery pack when closing your LCD, otherwise your fingers might get hurt.
Be careful not to open the display panel too far as this could put stress on the display panel’s hinges and cause damage.
Do not press or push on the display panel.
Do not lift the computer by the display panel.
Do not close the display panel with pens or any other objects left in between the display panel and the keyboard.
When opening or closing the display panel, place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel (Do not use excessive force when opening or closing the display panel).
User's Manual 2-5
Page 23

Turning on the power

1
This section describes how to turn on the power - the Power indicator will then indicate the status. Please refer to the Power Condition Descriptions section for more information.
After you turn on the power for the first time, do not turn it off until you have set up the operating system.
Volume cannot be adjusted during Windows Setup.
1. Open the display panel.
2. Press the computer's power button.
Figure 2-5 Turning on the power
1. Power button
Product appearance depends on the model you purchased.

Initial setup

The Windows Startup Screen will be the first screen displayed when you turn on the power. Follow the on-screen instructions on each screen in order to properly install the operating system.
When it is displayed, be sure to read the License Terms carefully.

Turning off the power

The power can be turned off in one of the following modes, either Shut Down Mode, Sleep Mode or Hibernation Mode.

Shut Down Mode

When you turn off the power in Shut Down Mode, no data will be saved and the computer will boot to the operating system's main screen the next time it is turned on.
1. If you have entered data, either save it to the HDD/SSD or to other storage media.
User's Manual
2-6
Page 24
2. Make sure all disk/disc activity has stopped before removing the disk/ disc.
If you turn off the power while a disk (disc) is being accessed, you may lose data or damage the disk.
Never turn off the power while an application is running. Doing so could cause loss of data.
Never turn off the power, disconnect an external storage device or remove storage media during data read/write. Doing so can cause data loss.
3. Click Start and then select Shut down.
4. Turn off any peripheral devices connected to your computer.
Do not turn the computer or peripheral devices back on immediately - wait a short period to avoid any potential damage.

Restarting the computer

Certain conditions require that you reset the computer, for example if:
You change certain computer settings.
If you need to restart the computer, there are two ways this can be achieved:
Click Start. Point to the arrow ( ) beside the Shut down button and then select Restart.
Press CTRL, ALT and DEL simultaneously (once) to display the menu window, and then select Restart from the Shut down options.
Before restarting the computer, be sure to save your data.

Sleep Mode

If you have to interrupt your work, you are able to turn off the power without exiting from your software by placing the computer into Sleep Mode. In this mode data is maintained in the computer's main memory. When you turn on the power again, you can continue working right where you left off.
When you have to turn off your computer aboard an aircraft or in places where electronic devices are regulated or controlled, always completely shut down the computer. This includes turning off any wireless communication functionalities, and cancelling settings that reactivate the computer automatically, such as a timer recording function. Failure to completely shut down the computer in this way could allow the operating system to reactivate and run pre-programmed tasks or preserve unsaved
User's Manual 2-7
Page 25
data, which could interfere with aviation or other systems, possibly causing serious injury.
Before entering Sleep Mode, be sure to save your data.
Do not switch to Sleep Mode while transferring data to external media, such as USB devices, memory media or other external memory devices, as data will be lost.
Do not remove the battery pack while the computer is in Sleep Mode (unless the computer is connected to an AC power source), as data in memory could be lost.
When the AC adaptor is connected, the computer will go into Sleep Mode according to the settings in the Power Options (to access it, click Start -> Control Panel -> System and Security -> Power Options).
To restore the operation of the computer from Sleep Mode, press and hold the power button or any key on the keyboard for a short amount of time. Please note that keyboard keys can only be used if the Wake­up on Keyboard option is enabled within the TOSHIBA HWSetup.
If the computer enters Sleep Mode while a network application is active, the application might not be restored when the computer is next turned on and the system returns from Sleep Mode.
To prevent the computer from automatically entering Sleep Mode, disable Sleep Mode within the Power Options.
To use the Hybrid Sleep function, configure it in the Power Options.
User's Manual
Benefits of Sleep Mode
The Sleep Mode feature provides the following benefits:
Restores the previous working environment more rapidly than the Hibernation Mode feature.
Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Sleep Mode feature.
Allows the use of the panel power off feature.
Executing Sleep Mode
You can enter Sleep Mode in one of following ways:
Click Start. Point to the arrow ( ) beside the Shut down button and then select Sleep.
Close the display panel. Please note that this feature must be enabled within the Power Options.
2-8
Page 26
Press the power button. Please note that this feature must be enabled within the Power Options.
When you turn the power back on, you can continue where you left off when you shut down the computer.
When the computer is in Sleep Mode, the Power indicator will blink amber.
If you are operating the computer on battery power, you can lengthen the overall operating time by turning it off into Hibernation Mode ­Sleep Mode will consume more power while the computer is off.
Sleep Mode limitations
Sleep Mode will not function under the following conditions:
Power is turned back on immediately after shutting down. The battery power is exhausted and the AC Adaptor is not connected.

Hibernation Mode

The Hibernation Mode feature saves the contents of memory to the HDD/ SSD when the computer is turned off so that, the next time it is turned on, the previous state is restored. Please note that the Hibernation Mode feature does not save the status of any peripheral devices connected to the computer.
Save your data. While entering Hibernation Mode, the computer saves the contents of memory to the HDD/SSD. However, for safety sake, it is best to save your data manually.
Data will be lost if you remove the battery or disconnect the AC adaptor before the save is completed.
Do not switch to Hibernation Mode while transferring data to external media, such as USB devices, memory media or other external memory devices, as data will be lost.
User's Manual
Benefits of Hibernation Mode
The Hibernation Mode feature provides the following benefits:
Saves data to the HDD/SSD when the computer automatically shuts down because of a low battery condition.
You can return to your previous working environment immediately when you turn on the computer.
Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Hibernate feature.
Allows the use of the panel power off feature.
2-9
Page 27
Starting Hibernation Mode
To enter Hibernation Mode, click Start, point to the arrow ( ) beside the Shut down button and then select Hibernate from the menu.
Automatic Hibernation Mode
The computer can be configured to enter Hibernation Mode automatically when you press the power button or close the lid. In order to define these settings, you can follow the steps as described below:
1. Click Start -> Control Panel -> System and Security -> Power Options.
2. Click Choose what the power button does or Choose what closing the lid does.
3. Enable the desired Hibernation Mode settings for When I press the power button and When I close the lid.
4. Click the Save changes button.
Data save in Hibernation Mode
When you turn off the power in Hibernation Mode, the computer will take a moment to save the current data in memory to the HDD/SSD.
After you turn off the computer, and the content of memory has been saved to the HDD/SSD, turn off the power to any peripheral devices.
Do not turn the computer or devices back on immediately. Wait a moment to let all capacitors fully discharge.
User's Manual 2-10
Page 28
The Grand Tour
21 4
3
This chapter identifies the various components of the computer - it is recommended that you become familiar with each before you operate the computer.
Legal Footnote (Non-applicable Icons)
For more information regarding Non-applicable Icons, please refer to the
Legal Footnotes section.
Please handle your computer carefully to avoid scratching or damaging the surface.

Front with the display closed

The following figure shows the front of the computer with the display panel in the closed position.
Figure 3-1 Front of the computer with display panel closed
Chapter 3
1. Memory media slot
2. DC IN/Battery indicator 4. Wireless communication indicator
Product appearance depends on the model you purchased.
Memory media slot This slot lets you insert an SD™/SDHC™/
SDXC™ memory card, miniSD™/microSD™ Card and MultiMediaCard™. Refer to the
Memory media section for more information.
Keep foreign metal objects, such as screws, staples and paper clips, out of the Memory media slot. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury.
User's Manual 3-1
3. Power indicator
Page 29
DC IN/Battery
1 2 3 54
indicator
The DC IN/Battery indicator shows the condition of the DC IN and the battery's charge ­white indicates the battery is fully charged while the power is being correctly supplied from the AC power adaptor.
Please refer to the Power Condition Descriptions section for more information on this feature.
Power indicator The Power indicator normally glows white when
the computer is turned on. However, if you turn the computer off into Sleep Mode, this indicator will flash amber.

Left side

Wireless communication indicator
The Wireless communication indicator glows amber when the Wireless functions are turned on.
Some models are equipped with Wireless functions.
The following figures show the left side of the computer.
Figure 3-2 The left side of the computer
1. Security lock slot
2. LAN jack 5. Headphone/Microphone jack
3. Optical disc drive*
* Provided with some models. Product appearance depends on the model you purchased.
4. Universal Serial Bus (USB 2.0) port
Security lock slot A security cable can be attached to this slot and
then connected to a desk or other large object in order to deter theft of the computer.
LAN jack This jack lets you connect to a LAN. The adaptor
has built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) or Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T). Refer to Operating
Basics, for details.
User's Manual 3-2
Page 30
Do not connect any cable other than a LAN cable to the LAN jack. It could
1 1 3 542
cause damage or malfunction.
Optical disc drive The computer may be configured with a DVD
Super Multi drive.
Universal Serial Bus (USB 2.0) port
Please note that it is not possible to confirm the operation of all functions of all USB devices that are available. Some functions associated with a specific device might not operate properly.
Keep foreign metal objects, such as screws, staples and paper clips, out of the USB port. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury.
Headphone/ Microphone jack

Right side

The following figures show the right side of the computer.
One Universal Serial Bus port, which complies to the USB 2.0 standard, is provided on the left side of the computer.
The USB 2.0 port is not compatible with USB 3.0 devices.
A 3.5 mm mini headphone/microphone jack enables connection of a monaural microphone or a stereo headphone.
Figure 3-3 The right side of the computer
User's Manual
1. Universal Serial Bus (USB 3.0) ports
2. HDMI out port 5. DC IN 19V jack
3. External RGB monitor port
Product appearance depends on the model you purchased.
4. Cooling vents
3-3
Page 31
Universal Serial Bus (USB 3.0) ports
Two Universal Serial Bus ports, which comply to the USB 3.0 standard, are provided on the right side of the computer.
USB 3.0 port is compliant with USB 3.0 standard and backward compatible with USB 2.0 devices.
USB 3.0 port(s) may work as USB 2.0 port(s) when operating in USB Legacy Emulation mode.
Please note that it is not possible to confirm the operation of all functions of all USB devices that are available. Some functions associated with a specific device might not operate properly.
Keep foreign metal objects, such as screws, staples and paper clips, out of the USB port. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury.
HDMI out port HDMI out port can connect with Type A
connector HDMI cable.
External RGB monitor port
This port provides 15-pin, analog RGB port. Please refer to the External RGB monitor port pin
assignment section for information on external
RGB monitor port pin assignment. This port allows you to connect an external RGB monitor to the computer.
Cooling vents The cooling vents help the processor to avoid
overheating.
DC IN 19V jack The AC adaptor connects to this jack in order to
power the computer and charge its internal batteries. Please note that you should only use the model of AC adaptor supplied with the computer at the time of purchase - using the wrong AC adaptor can cause damage to the computer.
Do not block the cooling vents. Keep foreign metal objects, such as screws, staples and paper clips, out of the cooling vents. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury.
Carefully clean the dust on the cooling vents’ surface using a soft cloth.
User's Manual 3-4
Page 32

Back

1
1
2
3
1
The following figure shows the back of the computer.
Figure 3-4 The back of the computer
1. Battery pack
Product appearance depends on the model you purchased.
Battery pack The rechargeable lithium-ion battery pack
Legal Footnote (Battery Life)
For more information regarding Battery Life, please refer to the Legal
Footnotes section.

Underside

The following figures show the underside of the computer. You should ensure that the display is closed before the computer is turned over to avoid causing any damage.
provides power to the computer when the AC adaptor is not connected.
For more detailed information on the use and operation of the battery pack please refer to the
Battery section.
Figure 3-5 The underside of the computer
1. Battery lock
2. Battery release latch
Product appearance depends on the model you purchased.
3. Cooling vents
Battery lock Slide the battery lock to release the battery pack
ready for removal.
User's Manual 3-5
Page 33
2
Battery release latch Slide and hold this latch into its "Unlock" position
1212
5
1
9
8
10
11
7
6
7
2
3 4
in order to release the battery pack for removal.For more detailed information on removing the battery pack please refer to the
Battery section.
Cooling vents The cooling vents help the processor to avoid
overheating.
Do not block the cooling vents. Keep foreign metal objects, such as screws, staples and paper clips, out of the cooling vents. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury.
Carefully clean the dust on the cooling vents’ surface using a soft cloth.

Front with the display open

This section shows the computer with the display panel open. In order to open the display, lift the display panel up and position it at a comfortable viewing angle for you.
Figure 3-6 The front of the computer with the display panel open
1. Wireless communication antennas (not shown)*
7. Display hinges
2. Microphone* 8. Battery pack
3. Web Camera LED* 9. Stereo speakers
4. Web Camera* 10. Keyboard
5. Display screen 11. Touch Pad
6. Power button 12. Touch Pad control buttons
* Provided with some models. Product appearance depends on the model you purchased.
User's Manual
3-6
Page 34
Wireless communication antennas
Depending on the configuration of your computer, one or all of the antennas listed below are built-in:
Wireless LAN Wireless LAN/Bluetooth
Some models are equipped with Wireless communication antennas.
Legal Footnote (Wireless LAN)
For more information regarding Wireless LAN, please refer to the Legal
Footnotes section.
Microphone The built-in microphone allows you to record
sounds for your application - please refer to the
Sound System and Video mode section for more
information.
Some models are equipped with the built-in microphone.
Web Camera LED The Web Camera LED glows when the Web
Camera is operating.
Some models are equipped with a Web Camera LED.
Web Camera Web Camera is a device that allows you to
record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool.
Some models are equipped with a Web Camera.
Do not point the web camera directly at the sun.
Do not touch or press strongly on the web camera lens. Doing so may reduce image quality. Use an eyeglass cleaner (cleaner cloth) or other soft cloth to clean the lens if it becomes dirty.
Display screen 39.6cm (15.6") LCD screen, configured with the
following resolutions:
HD, 1366 horizontal x 768 vertical pixels
Please be aware that, when the computer is operating on the AC adaptor, the image displayed on the internal screen will be somewhat brighter than when it operates on battery power. This difference in brightness levels is intended to save power when operating on batteries.
User's Manual 3-7
Page 35
Legal Footnote (LCD)
For more information regarding LCD, please refer to the Legal Footnotes section.
Power button Press this button to turn the computer's power on
or off.
Display hinges The display hinges allow the display panel to be
positioned at a variety of easy-to-view angles.
Stereo speakers The speakers emit sound generated by your
software as well as audio alarms, such as low battery condition, generated by the system.
Keyboard Your computer’s keyboard contains character
keys, control keys, function keys, and special Windows keys, providing all the functionality of a full-size keyboard.
Refer to the The Keyboard section for details.
Touch Pad The Touch Pad located in the palm rest is used
to control the movement of the on-screen pointer.
To use the Touch Pad, simply touch and move your fingertip across it in the direction you want the on-screen pointer to go.
Touch Pad control buttons
The two buttons below the Touch Pad are used like the buttons on a standard mouse - press the left button to select a menu item or to manipulate text or graphics designated by the pointer, and press the right button to display a menu or other function depending on the software you are using.

Internal Hardware Components

This section describes the internal hardware components of your computer.
The actual specifications may vary depending on the model you purchased.
CPU The processor type varies depending on model.
To check which type of processor is included in your model, click Start -> Control Panel -> System and Security -> System.
Legal Footnote (CPU)
User's Manual 3-8
Page 36
For more information regarding CPU, please refer to the Legal Footnotes section.
Hard Disk Drive or Solid State Drive
The capacity of the HDD/SSD varies depending on the model.
To check which type of HDD/SSD is included in your model, open the TOSHIBA PC Health Monitor utility by clicking Start -> All Programs -
> TOSHIBA -> Support & Recovery -> PC Health Monitor, and then click PC Information.
Please note that part of the hard disk's overall capacity is reserved as administration space.
SSD is a large-capacity storage media which uses Solid-State Memory in place of a magnetic disk of the hard disk.
Under certain unusual conditions of prolonged non-use and/or exposure to high temperatures, the SSD may be vulnerable to data retention errors.
Legal Footnote (HDD/SSD Capacity)
For more information regarding HDD/SSD Capacity, please refer to the
Legal Footnotes section.
Memory module The memory module is installed in the computer.
Legal Footnote (Memory (Main System))
For more information regarding Memory (Main System), please refer to the
Legal Footnotes section.
RTC battery The internal RTC battery backs up the Real Time
Clock (RTC) and calendar.
Video RAM The memory in a computer's graphics adaptor,
used to store the image displayed on a bitmap display.
The amount of Video RAM available is dependent on the computer's system memory.
Click Start -> Control Panel -> Appearance
and Personalization -> Display -> Adjust resolution.
The amount of Video RAM can be verified by clicking the Advanced settings button in the Screen Resolution window.
User's Manual 3-9
Page 37
Graphics Processing Unit
Legal Footnote (Graphics Processing Unit (GPU))
For more information regarding Graphics Processing Unit (GPU), please refer to the Legal Footnotes section.
Graphics processing unit (GPU) performance may vary depending on product model, design configuration, applications, power management settings and features utilized. GPU performance is only optimized when operating in AC power mode and may decrease considerably when operating in battery power mode.

Intel® Display Power Saving Technology

Intel GPU models may include the Display Power Saving Technology feature that can save the computer's power consumption by optimizing picture contrast on the internal LCD.
This feature can be used if the computer is:
running in battery mode using the internal LCD display
The Display Power Saving Technology feature is enabled at factory default. If you want to turn this feature off, please change it in the settings accordingly in the Intel® HD Graphics Control Panel/Intel® Graphics and Media Control Panel.
You can access this control panel in the following way:
Right-click on the desktop and click Graphics Properties...
In Intel® HD Graphics Control Panel:
1. Click Power and select On battery.
2. Click Off under Display Power Saving Technology.
3. Click Apply.
If you want to enable this feature, under the conditions mentioned above, click On under Display Power Saving Technology.

Power Condition Descriptions

Power conditions

The computer's operating capability and battery charge status are affected by different power conditions, including whether an AC adaptor is connected and what the charge level is for that battery.
The LED in the table below refers to the DC IN/Battery indicator.
User's Manual 3-10
Page 38
Power on Power off
(no operation)
AC adaptor connected
Battery fully charged
• Operates
• No charge
• LED: white
• No charge
• LED: white
AC adaptor not connected
Battery partially charged or no charge
Remaining battery capacity is above low battery trigger point
Remaining battery capacity is below low battery trigger point
Remaining battery capacity is exhausted
• Operates
• Charge
• LED: amber
• Operates
• LED: off
• Operates
• LED: flashes amber
Computer shuts down

DC IN/Battery indicator

Check the DC IN/Battery indicator to determine the status of the battery pack and the power status with the AC adaptor connected. The following indicator conditions should be noted:
Flashing Amber The battery charge is low. The AC adaptor must
be connected in order to recharge the battery.
Amber Indicates the AC adaptor is connected and the
battery is charging.
White Indicates the AC adaptor is connected and the
battery is fully charged.
Flashing White Indicates a problem with the computer. Please
disconnect the AC adaptor and remove the battery for several seconds, and then reinstall the battery and reconnect the AC adaptor - if it still does not operate properly, you should contact your reseller or dealer.
No light Under any other conditions, the indicator does
not light.
• Quick charge
• LED: amber
User's Manual 3-11
Page 39
If the battery pack becomes too hot while it is being charged, the charge will stop and the DC IN/Battery indicator will go out. When the battery pack's temperature falls to a normal range, charging will resume - this process will occur regardless of whether the computer's power is on or off.

Power indicator

Check the Power indicator to determine the power status of the computer ­the following indicator conditions should be noted:
White Indicates power is being supplied to the
computer and the computer is turned on.
Flashing Amber Indicates that the computer is in Sleep Mode and
that there is sufficient power available (AC adaptor or battery) to maintain this condition.
No light Under any other conditions, the indicator does
not light.
User's Manual 3-12
Page 40
Operating Basics
This chapter describes the basic operations of your computer, and highlights the precautions that should be taken when using it.

Using the Touch Pad

The Touch Pad located in the palm rest may support the following gestures:
Tap Simply tap your finger on the Touch Pad to act
on items on the screen. (Similar to left-click)
Pinch or stretch Place two or more fingers down on the Touch
Pad and move them toward each other (pinch) or away from each other (stretch). This will visually zoom in or out.
Two-Finger Scroll Place two fingers down and slide them vertically
or horizontally from anywhere on the Touch Pad. This allows you to operate the scroll bars of a window.
Chapter 4
Some of the Touch Pad operations described in this section are only supported in certain applications.

The Keyboard

The number of keys available on your keyboard will depend on which country/region your computer is configured for, with keyboards being available for numerous languages.
There are different types of keys, specifically typewriter keys, function keys, soft keys, Windows special keys and the keypad overlay.
Never remove the key caps on your keyboard. Doing so could cause damage to the parts under the key caps.
User's Manual 4-1
Page 41

Keyboard indicator

2
1
The following figure shows the position of the CAPS LOCK indicator and NUM LOCK indicator which show the following conditions:
When the CAPS LOCK indicator glows, the keyboard will produce capitals when any letter is typed.
When the NUM LOCK indicator glows, the ten key allows you to enter numbers.
Figure 4-1 Keypad indicator
1. CAPS LOCK indicator 2. NUM LOCK indicator
CAPS LOCK This indicator glows green when letter keys are
locked into their uppercase format.
NUM LOCK When the NUM LOCK indicator glows, you can
use the number keys on the keyboard for number entry.

Function Key

The function keys (F1 ~ F12) are the twelve keys at the top of your keyboard.
The programmed functions can be executed in either of the following two modes described.
Special function mode
Allows you to use the function keys without pressing the FN key. Standard F1-F12 mode
Allows you to use the function keys in combination with the FN key.
You can select the desired mode by clicking Start -> All Programs ->
TOSHIBA -> Tools & Utilities -> HWSetup -> Keyboard.
Special function mode
F1 FN + F1 Launches the help file supplied with
User's Manual 4-2
Standard F1­F12 mode
Function
the software.
Page 42
Special function mode
Standard F1­F12 mode
Function
F2 FN + F2 Decreases the computer's display
panel brightness in individual steps.
F3 FN + F3 Increases the computer's display
panel brightness in individual steps.
F4 FN + F4 Changes the active display device.
To use a simultaneous mode, you must set the resolution of the internal display panel to match the resolution of the external display device.
F5 FN + F5 Enables or disables the Touch Pad.
F6 FN + F6 Moves media backward.
F7 FN + F7 Plays or pauses media playback.
F8 FN + F8 Moves media forward.
F9 FN + F9 Decreases the computer's volume.
F10 FN + F10 Increases the computer's volume.
F11 FN + F11 Turns the sound on or off.
F12 FN + F12 Switches the active wireless devices.
FN + 1 FN + 1 Reduces the icon size on the desktop
or the font sizes within one of the supported application windows.
User's Manual
FN + 2 FN + 2 Enlarges the icon size on the desktop
or the font sizes within one of the supported application windows.
FN + Space FN + Space Changes the display resolution.
Flash Cards
Flash Cards makes it visual and easy to access and use the function keys. Normally the cards are hidden from view. To activate and use the Flash Cards, follow the steps below:
Standard F1-F12 mode
1. Press and hold the FN key.
Flash Cards will appear on top of the screen by default.
2. Press the function key or click the card associated with the desired function.
The selected card with available options will appear.
4-3
Page 43
3. Press the function key repeatedly to cycle through the available options and release the FN key when the desired option is selected.
You can also click the desired option.
Special function mode
1. Press the function key repeatedly to cycle through the available options and release it when the desired option is selected.
For more information, please refer to the TOSHIBA Flash Cards Help file.
To access this help, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> Flash Cards. In the Settings for Flash Cards window, click the Help button.
Sticky key
You can use the TOSHIBA Accessibility utility to make the FN key sticky, that is, you can press it once, release it, and then press a desired function key. To start the TOSHIBA Accessibility utility, click Start -> All Programs
-> TOSHIBA -> Tools & Utilities -> Accessibility.

Windows special keys

The keyboard provides two keys that have special functions in Windows, the Windows® logo key activates the Start menu while the application key has the same function as the secondary (right) mouse button.
This key activates the Windows Start menu.
This key has the same function as the secondary (right) mouse button.

Optical disc drives

Some models are equipped with an Optical disc drive.

Formats

The drives support the following formats.
DVD Super Multi drive
The drive supports the following formats: CD-ROM, DVD-ROM, DVD­Video, CD-DA, CD-Text, Photo CD™ (single/multi-session), CD-ROM Mode 1/Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD­EXTRA), Addressing Method 2, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, DVD-R DL (Format1), DVD+R DL.
User's Manual
4-4
Page 44
Some types and formats of DVD-R DL and DVD+R DL discs may be
1
2
1
1
unreadable.

Using Optical Disc Drives

The full-size drive provides high-performance execution of disc based programs. You can run either 12 cm (4.72") or 8 cm (3.15") discs without an adaptor.
For precautions on writing to discs, refer to the Writing discs section.
To load discs, follow the steps as detailed below:
1. When the computer’s power is on, press the eject button to open the disc tray slightly.
2. Grasp the disc tray gently and pull until it is fully opened.
Figure 4-2 Pressing the eject button and pulling the disc tray open
1. Eject button
3. Lay the disc, label side up, in the disc tray.
Figure 4-3 Inserting a disc
1. Laser lens
When the disc tray is fully opened, the edge of the computer will cover the disc tray slightly. Therefore, you will need to turn the disc at an angle when
User's Manual 4-5
Page 45
you place it in the disc tray. After seating the disc, however, make sure it lies flat.
Do not touch the laser lens or any portion of its surrounding casing as this could cause misalignment.
Prevent foreign objects from entering the drive. Check the surface of the disc tray, especially the area behind the front edge of the disc tray, to make sure there are no such objects before closing the drive.
4. Press gently at the center of the disc until you feel it click into place. The disc should lie below the top of the spindle, flush with the spindle base.
5. Push the center of the disc tray to close it. Press gently until it locks into place.
If the disc is not seated properly when the disc tray is closed, the disc might be damaged. Also, the disc tray might not open fully when you press the eject button.
Removing discs
To remove the disc, follow the steps as detailed below:
Do not press the eject button while the computer is accessing the optical disc drive. Wait for the optical disc drive indicator to go out before you open the disc tray. Also, if the disc is spinning when you open the disc tray, wait for it to stop before you remove it.
User's Manual
1. To pop the disc tray partially open, press the eject button. Gently pull the disc tray out until it is fully opened.
When the disc tray pops open slightly, wait a moment to make sure the disc has stopped spinning before pulling the disc tray fully open.
2. The disc extends slightly over the sides of the disc tray so you can grasp it. Gently lift out the disc.
3. Push the center of the disc tray to close it. Press gently until it locks into place.
How to remove disc when the disc tray will not open
Pressing the eject button will not open the disc tray when the computer power is off. If the power is off, you can open the disc tray by inserting a slender object (about 20 mm) such as a straightened paper clip into the manual eject hole near the eject button.
4-6
Page 46
Figure 4-4 Manual release with the eject hole
1
Φ1.0mm
1. Manual eject hole
Turn off the power before you use the manual eject hole. If the disc is spinning when you open the disc tray, the disc could fly off the spindle and cause injury.

Writable discs

This section describes the types of writable discs. Check the specifications of your drive to see the types of discs it can write. Use TOSHIBA Disc Creator to write compact discs.
CDs
CD-R discs can be written only once. The recorded data cannot be erased or changed.
CD-RW discs including multi speed CD-RW discs, high-speed CD-RW discs and ultra-speed CD-RW discs can be recorded more than once.

Writing discs

User's Manual
DVDs
DVD-R, DVD+R, DVD-R DL and DVD+R DL discs can be written only once. The recorded data cannot be erased or changed.
DVD-RW, DVD+RW and DVD-RAM discs can be recorded more than once.
TOSHIBA Disc Creator is provided as writing software with this computer. This utility can be used to write data.
You can use the DVD Super Multi drive to write data to either CD-R, CD­RW, DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL, DVD+RW or DVD-RAM discs.
4-7
Page 47
When writing information to media using an optical drive, you should always ensure that you connect the AC adaptor to a live electrical outlet. It is possible that, if data is written while powered by the battery pack, the write process may sometimes fail due to low battery power - in these instances data loss may occur.
Important message
Before you write or rewrite to any of the media supported by the optical disc drive, please read and follow all of the setup and operating instructions in this section. If you fail to do so, you may find that the optical disc drive may not function properly, and you may fail to write or rewrite information successfully - this may cause you to either lose data or incur other damage to the drive or media.
Disclaimer
TOSHIBA does not assume responsibility for the following:
Damage to any disc that may be caused by writing or rewriting with this product.
Any change or loss of the recorded contents of media that may be caused by writing or rewriting with this product, or for any business profit loss or business interruption that may be caused by the change or loss of the recorded contents.
Damage that may be caused by using third party equipment or software.
Given the technological limitations of current optical disc writing drives, you may experience unexpected writing or rewriting errors due to disc quality or problems with hardware devices. In view of this, it is good practice to make two or more copies of important data, in case of any undesired change or loss of the recorded contents.

Before writing or rewriting

Based on TOSHIBA's limited compatibility testing, we suggest the following manufacturers of disc media, however, it must be noted that disc quality can affect write or rewrite success rates. Please also be aware that in no event does TOSHIBA guarantee the operation, quality or performance of any disc.
CD-R:
TAIYO YUDEN CO., Ltd.
MITSUBISHI KAGAKU MEDIA CO., LTD.
CD-RW: (Multi-Speed, High-Speed and Ultra-Speed)
MITSUBISHI KAGAKU MEDIA CO., LTD.
User's Manual 4-8
Page 48
DVD-R:
DVD Specifications for Recordable Disc for General Version 2.0
TAIYO YUDEN Co.,Ltd.
MITSUBISHI KAGAKU MEDIA CO., LTD.
DVD-R DL:
MITSUBISHI KAGAKU MEDIA CO., LTD.
DVD+R:
MITSUBISHI KAGAKU MEDIA CO., LTD.
TAIYO YUDEN CO., Ltd.
DVD+R DL:
MITSUBISHI KAGAKU MEDIA CO., LTD.
DVD-RW:
Victor Company of Japan, Ltd. (JVC)
MITSUBISHI KAGAKU MEDIA CO., LTD.
DVD+RW:
MITSUBISHI KAGAKU MEDIA CO., LTD.
DVD-RAM: (DVD Super Multi drive only)
Panasonic Corporation
Hitachi Maxell, Ltd.
User's Manual
Some types and formats of DVD-R DL and DVD+R DL discs may be unreadable.
Disc created in DVD-R DL format4 (Layer Jump Recording) cannot be read.
When writing or rewriting
Please observe the following points while you write or rewrite data to a media:
Always copy data from the HDD/SSD to the optical media - do not use the cut-and-paste function as the original data will be lost if there is a write error.
4-9
Page 49
Do not perform any of the following actions:
Change users in the Operating Systems. Operate the computer for any other function, including such tasks
as using a mouse or Touch Pad, or closing/opening the display panel.
Start a communication application. Apply impact or vibration to the computer. Install, remove or connect external devices, including such items
as a memory media card, USB device, external monitor or an optical digital device.
Use the audio/video control button to reproduce music or voice. Open the optical disc drive.
Do not use shut down, log off, Sleep Mode or Hibernation Mode functions while writing or rewriting.
Make sure that the write/rewrite operation is completed before going into either Sleep Mode or Hibernation Mode (You can remove an optical media on the optical disc drive after writing is completed).
If the media is of poor quality, or is dirty or damaged, writing or rewriting errors may occur.
Set the computer on a level surface and avoid places subject to vibration such as airplanes, trains or cars. In addition, do not use the computer on an unstable surface such as a stand.
Keep mobile phones and other wireless communication devices away from the computer.

TOSHIBA Disc Creator

User's Manual
Please be aware of the following limitations when you use the TOSHIBA Disc Creator:
DVD Video cannot be created using TOSHIBA Disc Creator. DVD Audio cannot be created using TOSHIBA Disc Creator. You cannot use TOSHIBA Disc Creator's "Audio CD" function to
record music to DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL or DVD+RW media.
Do not use the "Disc Backup" function of TOSHIBA Disc Creator in order to copy DVD Video or DVD-ROM material that has copyright protection.
DVD-RAM discs cannot be backed up using the "Disc Backup" function of TOSHIBA Disc Creator.
You cannot back up CD-ROM, CD-R or CD-RW media to DVD-R, DVD-R DL or DVD-RW media using the "Disc Backup" function of TOSHIBA Disc Creator.
You cannot back up CD-ROM, CD-R or CD-RW media to DVD+R, DVD+R DL or DVD+RW media using the "Disc Backup" function of TOSHIBA Disc Creator.
4-10
Page 50
You cannot back up DVD-ROM, DVD Video, DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL or DVD+RW to CD-R or CD-RW media using the "Disc Backup" function of TOSHIBA Disc Creator.
TOSHIBA Disc Creator cannot record in packet format. You might not be able to use the "Disc Backup" function of TOSHIBA
Disc Creator to back up a DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL or DVD+RW disc that was made with other software on a different optical media recorder.
If you add data to a DVD-R, DVD-R DL, DVD+R or DVD+R DL disc that you have already recorded to, you might not be able to read the added data under some circumstances. For example, it cannot be read under 16-bit operating systems, such as Windows 98SE and Windows Me, while in Windows NT4 you will need Service Pack 6 or later, and in Windows 2000, you will need Service Pack 2. In addition to this, some DVD-ROM and DVD-ROM/CD-R/RW drives cannot read this added data regardless of the operating system.
TOSHIBA Disc Creator does not support recording to DVD-RAM discs
- to achieve this you should use Windows Explorer or another similar utility.
When you back up a DVD disc, be sure that the source drive supports recording to DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL or DVD+RW media - if this is not the case then the source disc might not be backed up correctly.
When you back up a DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL or DVD+RW disc, be sure to use the same type of disc.
You cannot partially delete any data written to a CD-RW, DVD-RW or DVD+RW disc.
User's Manual
Data Verification
To verify that data has been written or rewritten correctly to a data disc you should follow the steps below before you begin the write/rewrite process:
1. Click Start -> All Programs -> TOSHIBA -> Media & Entertainment
-> Disc Creator to access the TOSHIBA Disc creator utility.
2. Display the setting dialog box by one of the following two steps:
Click the Recording settings button ( ) for writing on the main toolbar in the Data CD/DVD mode.
Select Settings for Each Mode -> Data CD/DVD in the Settings menu.
3. Mark the Verify Written Data check box.
4. Select File Open or Full Compare mode.
5. Click the OK button.
How to learn more about TOSHIBA Disc Creator
Please refer to the Help files for additional TOSHIBA Disc Creator information.
4-11
Page 51

TOSHIBA VIDEO PLAYER

TOSHIBA VIDEO PLAYER is only provided with some models.
Please be aware of the following limitations when you use the TOSHIBA VIDEO PLAYER:

Notes on use

This software can only be used on Windows operating system. TOSHIBA VIDEO PLAYER software is supported for playback of DVD
and video file. Frame dropping, audio skipping or out of sync audio and video may
occur during playback of some video titles. Close all other applications when using the TOSHIBA VIDEO
PLAYER. Do not open any other applications or carry out any other operations during video playback. Playback may stop or not function properly in some situations.
Unfinalized DVDs created on home DVD recorders may not be playable on the computer.
Use DVD-Video discs with a region code which is either "the same as the factory default setting" (if applicable) or "ALL".
Do not playback video while watching or recording television programs using other applications. Doing so may cause video playback or television program recording errors. In addition, if prescheduled recording starts during video playback it may cause video playback or television program recording errors. Please view video during times when there is no recording prescheduled.
The resume function cannot be used with some discs on the TOSHIBA VIDEO PLAYER.
It is recommended the AC adaptor be connected when playing video. Power saving features may interfere with smooth playback. When playing video using battery power, set the Power Options to "Balance".
The screen saver is disabled during video playback using the TOSHIBA VIDEO PLAYER. The computer will not automatically go into Hibernation, Sleep, or shut-down mode.
Do not configure the Display automatic power off function to run while the TOSHIBA VIDEO PLAYER is running.
Do not switch to Hibernation or Sleep Mode when running the TOSHIBA VIDEO PLAYER.
Do not lock the computer using the Windows logo ( ) + L keys when running the TOSHIBA VIDEO PLAYER. The TOSHIBA VIDEO PLAYER does not have a parental control
function. In order to protect copyrights, the Windows Print Screen function is
disabled when TOSHIBA VIDEO PLAYER is running.
User's Manual
4-12
Page 52
(Print Screen functions are disabled even when running other applications besides TOSHIBA VIDEO PLAYER and when TOSHIBA VIDEO PLAYER is minimized.) Please close the TOSHIBA VIDEO PLAYER to use the Print Screen function.
Carry out the installation/uninstallation of the TOSHIBA VIDEO PLAYER under a user account with administrator rights.
Do not change Windows Users while TOSHIBA VIDEO PLAYER is running.
For some DVD or video files, using the control window to change the audio track will also change the subtitle track.
This software can only playback MPEG2, MP4 and WTV files created by the preinstalled applications on the same computer. Playback may not function properly if you use the files other than these types.
The playback of some media files may not be normal by this player. This may also happen when using Windows Media Player and Video app.

Display Devices & Audio

If the video image is not displayed on an external display or television, stop the TOSHIBA VIDEO PLAYER, and change the screen resolution. To change the screen resolution, click Start -> Control
Panel -> Appearance and Personalization -> Display -> Adjust resolution on the desktop. However, video cannot be output to some
external displays and televisions due to output or playback conditions. When viewing video on an external display or TV, change the display
device before playing. Video can be played only on internal LCD displays or external displays. In Clone mode (Dual View), TOSHIBA VIDEO PLAYER may not function properly.
Do not change the screen resolution while running the TOSHIBA VIDEO PLAYER.
Do not change the display device while running the TOSHIBA VIDEO PLAYER.

Starting TOSHIBA VIDEO PLAYER

Use the following procedure to start TOSHIBA VIDEO PLAYER.
1. Insert a DVD-Video in the optical disc drive while the operating system is running.
When a DVD-Video disc is set in the DVD drive (for models with DVD drive), TOSHIBA VIDEO PLAYER may start automatically.
2. Click Start -> All Programs -> TOSHIBA -> Media & Entertainment
-> TOSHIBA VIDEO PLAYER to start TOSHIBA VIDEO PLAYER.

Operating TOSHIBA VIDEO PLAYER

Notes on Using TOSHIBA VIDEO PLAYER.
User's Manual
4-13
Page 53
Screen display and available features may vary amongst videos and scenes.
If the menu is opened in the Display Area using the Control window's Top Menu or Menu buttons, Touch Pad and mouse menu operations may not be able to be used.

Open TOSHIBA VIDEO PLAYER Manual

TOSHIBA VIDEO PLAYER features and instructions are explained in details in TOSHIBA VIDEO PLAYER Manual. Use the following procedure to open TOSHIBA VIDEO PLAYER Manual.
Press the F1 key when TOSHIBA VIDEO PLAYER is launched and click the Help button.

Battery

This section explains battery types, use, recharging methods and handling.

Battery types

The computer has different types of batteries.
Battery pack
When the AC adaptor is not connected, the computer's main power source is a removable lithium ion battery pack, also referred to in this manual as the main battery. You can purchase additional battery packs for extended use of the computer away from an AC power source although you should not change the battery pack while the AC adaptor is connected.
Before you remove the battery pack, save your data and shut down the computer, or place the computer into Hibernation Mode. Please be aware that, when placing the computer into Hibernation Mode, the contents of memory will be saved to the HDD/SSD, although for safety sake, it is best to also save your data manually.
User's Manual
Real Time Clock (RTC) battery
The Real Time Clock (RTC) battery provides power for the internal real time clock and calendar function and also maintains the system configuration while the computer is turned off. If the RTC battery becomes completely discharged, the system will lose this information and the real time clock and calendar will stop working.
You can change the Real Time Clock settings in the TOSHIBA Setup Utility. Please refer to Real Time Clock for further information.
4-14
Page 54
The computer's RTC battery should be replaced only by your dealer or by a TOSHIBA service representative. The battery can explode if not properly replaced, used, handled or disposed. Dispose of the battery as required by local ordinances or regulations.

Care and use of the battery pack

This section provides the important safety precautions in order to handle your battery pack properly.
Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions.
Make sure the battery is securely installed in the computer before attempting to charge the battery pack. Improper installation could generate smoke or fire, or cause the battery pack to rupture.
Keep the battery pack out of reach of infants and children. It can cause injury.
The battery pack can explode if not replaced, used, handled or disposed of properly. Dispose of the battery as required by local ordinances or regulations. Use only batteries recommended by TOSHIBA as replacements.
Charge the battery pack only in an ambient temperature between 5 and 35 degrees Celsius. Otherwise, the electrolyte solution might leak, battery pack performance might deteriorate and the battery life might be shortened.
Never install or remove the battery pack without first turning off the power and disconnecting the AC adaptor. Never remove the battery pack while the computer is in Sleep Mode, as data could be lost.
Never remove the battery pack while the Wake-up on LAN function is enabled, as data will be lost. Before you remove a battery pack, disable the Wake-up on LAN function.

Charging the batteries

When the power in the battery pack becomes low, the DC IN/Battery indicator will flash amber to indicate that only a few minutes of battery power remain. If you continue to use the computer while the DC IN/Battery indicator flashes, the computer will enable Hibernation Mode so that you do not lose any data, and automatically turn itself off.
You must recharge a battery pack when it becomes discharged.
User's Manual
4-15
Page 55
Procedures
To recharge a battery pack, connect the AC adaptor to the DC IN 19V jack and plug the other end into a working outlet - the DC IN/Battery indicator will glow amber while the battery is being charged.
Use only the computer connected to an AC power source or optional TOSHIBA Battery charger to charge the battery pack. Never attempt to charge the battery pack with any other charger.
Charging Time
The following table shows the approximate time required to fully charge a discharged battery.
Battery type Power off Power on
Battery pack
about 3.0 hours about 3.0 ~ 10 hours
(45 Wh, 4 cell)
RTC battery Doesn’t charge Doesn’t charge
Please be aware that the charging time when the computer is on is affected by ambient temperature, the temperature of the computer and how you are using the computer - if you make heavy use of external devices for example, the battery might scarcely charge at all during operation.
User's Manual
Battery charging notice
The battery may not begin charging immediately under the following conditions:
The battery is extremely hot or cold (if the battery is extremely hot, it might not charge at all). To ensure the battery charges to its full capacity, you should charge it at room temperature of between 5°C to 35°C (41°F to 95°F).
The battery is nearly completely discharged. In this instance you should leave the AC adaptor connected for a few minutes and the battery should begin charging.
The DC IN/Battery indicator may show a rapid decrease in battery operating time when you try to charge a battery under the following conditions:
The battery has not been used for a long time. The battery has completely discharged and been left in the computer
for a long time.
In such cases you should follow the steps as detailed below:
1. Fully discharge the battery by leaving it in the computer with the power on until the system automatically turns itself off.
4-16
Page 56
2. Connect the AC adaptor to the DC IN 19V jack of the computer, and to a wall outlet that is supplying power.
3. Charge the battery until the DC IN/Battery indicator glows white.
Repeat these steps two or three times until the battery recovers normal capacity.

Monitoring battery capacity

Remaining battery power can be monitored using the following methods.
Clicking the battery icon on the Windows Taskbar Via the Battery Status in the Windows Mobility Center window
You should wait at least 16 seconds after turning on the computer before trying to monitor the remaining operating time. This is because the computer needs this time to check the battery's remaining capacity and then calculate the remaining operating time, based on this together with the current power consumption.
Please be aware that the actual remaining operating time may differ slightly from the calculated time.
With repeated discharges and recharges, the battery's capacity will gradually decrease. In view of this it will be noted that an often used, older battery will not operate for as long as a new battery even when both are fully charged.

Maximizing battery operating time

User's Manual
A battery's usefulness depends on how long it can supply power on a single charge, while how long the charge lasts in a battery depends on:
Processor speed Screen brightness Hard Disk Drive power off period How often and for how long you use the HDD/SSD and external disk
drives, for example, optical disc. How much charge the battery contained to begin with. How you use optional devices, such as a USB device, to which the
battery supplies power. Where you store your programs and data. Whether you close the display panel when you are not using the
keyboard - closing the display saves power. The environmental temperature - operating time decreases at low
temperatures. System Sleep Mode System Hibernation Mode Display power off period Whether you enable Sleep Mode, which can conserve battery power if
you are frequently turning the computer off and on.
4-17
Page 57
The condition of the battery terminals - you should always ensure the terminals stay clean by wiping them with a clean dry cloth before installing the battery pack.

Batteries exhausted time

When you turn off the power of your computer with batteries fully charged, the batteries will be exhausted within the following approximate period.
Battery type Sleep Mode Shut Down Mode
Battery pack
(45 Wh, 4 cell)
RTC battery about 9 years about 9 years
about 6 days about 100 days

Extending battery life

To maximize the life of your battery packs:
At least once a month, disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges. Before doing so, follow the steps as detailed below.
1. Turn off the computer's power.
2. Disconnect the AC adaptor and turn on the computer's power - if it does not turn on then go to Step 4.
3. Operate the computer on battery power for five minutes. If you find that the battery pack has at least five minutes of operating time, continue operating until the battery pack is fully discharged, however, if the DC IN/Battery indicator flashes or there is some other warning to indicate a low battery condition, go to Step 4.
4. Connect the AC adaptor to the DC IN 19V jack of the computer, and to a wall outlet that is supplying power. The DC IN/Battery indicator should glow amber to indicate that the battery pack is being charged, however, in the event that DC IN/Battery indicator does not glow this indicates that power is not being supplied - check the connections for the AC adaptor and the power cord.
5. Charge the battery pack until the DC IN/Battery indicator glows white.

Replacing the battery pack

Please be aware that the battery pack is classified as a consumable item.
The operating life of the battery pack will gradually reduce through repeated charging and discharging, and will need to be replaced when it reaches the end of its operating life. In addition to this, you might also replace a discharged battery pack with a charged spare when you are operating your computer away from an AC power source for an extended period of time.
User's Manual
4-18
Page 58
This section explains how to remove and install the battery pack, and
3
2
1
begins with the removal process which is detailed through the following steps.
Do not remove the battery pack while the computer is in Sleep Mode, as data is stored in RAM, so if the computer loses power it could be lost.
In Hibernation Mode, data will be lost if you remove the battery pack or disconnect the AC adaptor before the save is completed.
Do not touch the battery release latch while holding the computer or the battery pack might fall out due to the unintentional release of the battery release latch and cause injuries.
Removing the battery pack
To remove a discharged battery, follow the steps as detailed below:
1. Save your work.
2. Shut down the computer - ensure that the Power indicator is off.
3. Remove all cables and peripherals that are connected to the computer.
4. Close the display panel and turn the computer upside down.
5. Slide the battery lock into its unlocked ( ) position.
6. Slide and hold the battery release latch to disengage the battery pack and then lift it up to remove it from the computer.
Figure 4-5 Releasing the battery pack
1. Battery lock
2. Battery release latch
3. Battery pack
Installing the battery pack
To install a battery pack, follow the steps as detailed below:
Do not touch the battery release latch while holding the computer or the battery pack might fall out due to the unintentional release of the battery
User's Manual 4-19
release latch and cause injuries.
Page 59
1. Insert the battery pack as far as it will go into the computer.
2. Ensure that the battery pack is securely in place and the battery lock is
3. Turn your computer over.
LAN
The computer may have built-in support for Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) or Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T).
This section describes how to connect/disconnect to a LAN.
Do not install or remove a memory module while Wake-up on LAN is enabled.

LAN cable types

in its locked position.
The Wake-up on LAN function consumes power even when the system is off. Leave the AC adaptor connected while using this feature.
The Link speed (10/100/1000 megabits per second) changes automatically depending on the network conditions (connected device, cable or noise and so on).
The computer must be configured properly before connecting to a LAN. Logging onto a LAN using the computer’s default settings could cause a malfunction in LAN operation. Check with your LAN administrator regarding set-up procedures.
If you are using Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T), be sure to connect with a CAT5e cable or higher. You cannot use a CAT3 or CAT5 cable.
If you are using Fast Ethernet LAN (100 megabits per second, 100BASE­TX), be sure to connect with a CAT5 cable or higher. You cannot use a CAT3 cable.
If you are using Ethernet LAN (10 megabits per second, 10BASE-T), you can connect with a CAT3 or higher cable.

Connecting the LAN cable

To connect the LAN cable, follow the steps as detailed below:
User's Manual
4-20
Page 60
Connect the AC adaptor before connecting the LAN cable. The AC
2
1
adaptor must remain connected during LAN use. If you disconnect the AC Adaptor while the computer is accessing a LAN, the system may hang up.
Do not connect any other cable to the LAN jack except the LAN cable. Otherwise, malfunctions or damage may occur.
Do not connect any power supplying device to the LAN cable that is connected to the LAN jack. Otherwise, malfunctions or damage may occur.
1. Turn off the power to all external devices connected to the computer.
2. Plug one end of the cable into the LAN jack. Press gently until you hear the latch click into place.
Figure 4-6 Connecting the LAN cable
1. LAN jack 2. LAN cable
3. Plug the other end of the cable into a LAN hub connector or router. Check with your LAN administrator and hardware or software vendor before using or configuring a network connection.

Memory media

The computer is equipped with a memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices, such as digital cameras and Personal Digital Assistants.
Keep foreign objects out of the memory media slot. Never allow metal objects, such as screws, staples and paper clips, to enter the computer or Keyboard. Foreign metal objects can create a short circuit, which can cause computer damage and fire, possibly resulting in serious injury.
Please note that an adaptor is required to use miniSD/microSD Card.
Please note that not all memory media have been tested and verified to work correctly. Therefore, it is not possible to guarantee that all memory media will operate properly.
User's Manual 4-21
Page 61
The slot does not support Magic Gate functions.
Figure 4-7 Examples of memory media
Secure Digital (SD) Card microSD card adaptor and
microSD card
MultiMediaCard (MMC)

Points to note about the memory media card

SD/SDHC/SDXC memory cards comply with SDMI (Secure Digital Music Initiative), which is a technology adopted to prevent unlawful copy or playback of digital music. For this reason, you cannot copy or playback protected material on another computer or other device, and you may not reproduce any copyrighted material except for your personal enjoyment.
Below is a simple explanation for distinguishing SD memory cards from SDHC memory cards and SDXC memory cards.
SD, SDHC and SDXC memory cards appear the same externally. However, the logo on memory cards is different, so pay careful attention to the logo when purchasing.
The SD memory card logo is (
The SDHC memory card logo is ( ).
The SDXC memory card logo is ( ).
).
The maximum capacity of SD memory cards is 2GB. The maximum capacity of SDHC memory cards is 32GB. The maximum capacity of SDXC memory cards is 128GB.

Memory media format

New media cards are formatted according to specific standards. If you wish to reformat a media card, be sure to do so with a device that uses media cards.
Formatting a memory media card
Memory media cards are sold already formatted in conformity to specific standards. If you reformat a memory card, be sure to reformat it with a
User's Manual
4-22
Page 62
device such as digital camera or digital audio player that uses the memory cards, not with the format command provided within Windows.
Should you need to format all areas of the memory card, including the protected area, you will need to obtain an appropriate application that applies the copy protection system.

Media care

Observe the following precautions when handling the card.
Do not twist or bend cards. Do not expose cards to liquids or store in humid areas or lay media
close to containers of liquid. Do not touch the metal part of a card or expose it to liquids or let it get
dirty. After using card, return it to its case. The card is designed so that it can be inserted only one way. Do not
try to force the card into the slot. Do not leave a card partially inserted in the slot. Press the card until
you hear it click into place. Set the write-protect switch to the lock position, if you do not want to
record data. Memory cards have a limited lifespan, so it is important to backup
important data. Do not write to a card if the battery power is low. Low power could
affect writing accuracy. Do not remove a card while read/write is in progress.
For more details on using memory cards, see manuals accompanying the cards.
About the write-protect feature
Memory media cards have a write-protect function.
SD Card (SD memory card, SDHC memory card and SDXC memory card)
Set the write-protect switch to the lock position, if you do not want to record data.

Inserting memory media

The following instructions apply to all types of supported media devices. To insert memory media, follow the steps as detailed below:
1. Turn the memory media so that the contacts (metal areas) face down.
User's Manual
4-23
Page 63
2. Insert the memory media into the memory media slot on your
2
1
computer.
3. Press the memory media gently until it clicks into place.
Figure 4-8 Inserting memory media
1. Memory media slot 2. Memory media
Make sure the memory media is oriented properly before you insert it. If you insert the media in wrong direction, you may not be able to remove it.
When inserting the memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data.
Do not turn the computer off or switch to Sleep Mode or Hibernation Mode while files are being copied - doing so may cause data to be lost.

Removing memory media

The following instructions apply to all types of supported media devices. To remove memory media, follow the steps as detailed below:
1. Click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar.
2. Select memory media.
3. Push the memory media until you hear a click to partially release it.
4. Grasp the media and remove it.
If you remove the memory media or turn off the power while the computer is accessing the memory media, you may lose data or damage the media.
Do not remove the memory media while the computer is in Sleep or Hibernation Mode. The computer could become unstable or data in the memory media could be lost.
Do not remove only the miniSD/microSD Card while leaving the adaptor in the memory media slot.
User's Manual 4-24
Page 64

External Display

1
2
Your computer video capabilities can be enhanced with additional displays.
External displays allows you to share your desktop or extend the desktop area.
As the port operation of all external monitors have not been confirmed, some monitors may not function properly.

Connecting an external display

Your computer comes with a built-in display, but you can also connect other external displays via available ports on the computer.
External RGB monitor port
An external analog monitor can be connected to the External RGB monitor port on the computer. To connect an external analog monitor, follow the steps as detailed below:
1. Connect the RGB cable to the External RGB monitor port.
There are no fastening screws for an external monitor cable on the External RGB monitor port. However, external monitor cables which have connectors with fastening screws can still be used.
2. Turn the external monitor's power on.
Figure 4-9 Connecting the RGB cable to the External RGB monitor port
User's Manual
1. External RGB monitor port
2. RGB cable
When you turn on the power, the computer will automatically recognize the monitor and determine whether it is a color or monochrome device.
When displaying desktop on an external analog monitor, desktop is sometimes displayed on the center of the monitor with black bars around desktop (with small size).
At that time, please read the manual of the monitor and set the display mode which is supporting at the monitor. Then it will be displayed with suitable size with correct aspect ratio.
4-25
Page 65
The HDMI out port
1
2
Some models are equipped with an HDMI out port. HDMI (High-Definition Multimedia Interface) port digitally transfers both video and audio data without reducing the quality. HDMI-compatible external display devices including televisions can be connected via the HDMI port.
To connect an HDMI-compatible display device, follow the steps as detailed below:
To connect a device to the HDMI out port, you must purchase a suitable HDMI cable.
1. Plug one end of the HDMI cable into the HDMI in port of the HDMI display device.
2. Plug the other end of the HDMI cable into the HDMI out port on your computer.
3. Turn the HDMI display device's power on.
Figure 4-10 Connecting the HDMI out port
1. HDMI out port 2. HDMI cable
Please do not plug/unplug an HDMI device under the following conditions:
The system is starting up.
The system is shutting down.
When you connect a television or external monitor to the HDMI port, the display output device is set to HDMI.
When you unplug the HDMI cable and re-plug it, please wait at least 5 seconds before you re-plug the HDMI cable again.
Settings for display video on HDMI
To view video on the HDMI display device, be sure to configure the following settings otherwise you may find that nothing is displayed.
Be sure to use the function key to select the display device before starting to play video. Do not change the display device or audio device while playing media files.
Do not change the display device under the following conditions.
User's Manual 4-26
Page 66
While data is being read or written.
While communication is being carried out.
Selecting HD Format
To select the display mode, follow the steps as below:
1. Click Start -> Control Panel -> Appearance and Personalization ->
Display -> Change display settings -> Advanced settings -> List All Modes.
2. Select one of the modes at List All Modes.

Intel Wireless Display

Some models support Intel Wireless Display (Intel WiDi), a wireless technology which utilizes Wi-Fi to allow the computer to be wirelessly connected to external displays including TVs as extended screens. With Intel WiDi, documents, streamed/local media contents or other online contents can be shared wirelessly with others.
To use Intel WiDi, either one of the following devices is required:
A compatible external display with built-in support for Intel WiDi. An external display with HDMI port and a digital adaptor featuring Intel
WiDi.
The adaptor is a device that connects to the external display via HDMI port and can receive Wi-Fi signals from your computer.
Some copy protected media contents may not play on the external displays via Intel WiDi.

Changing the external playback settings

After one or more external displays are connected, the operating system can automatically detect, identify and setup the display settings.
You can also manually manage how the external displays will work and change the display settings by pressing P while holding down the
Windows ( ) key. If you disconnect the external display before you turn the computer's power off, be sure to switch to the internal display.
When you change the display output device, the audio playback device may not switch automatically. In this case, in order to set the playback device to the same device as the display output device, please adjust the audio playback device manually by the following steps:
1. Click Start -> Control Panel -> Hardware and Sound -> Sound.
User's Manual 4-27
Page 67
2. In the Playback tab, select the playback device which you want to
2
1
switch to.
3. To use the internal speakers on your computer, select Speakers. To use
the television or the external monitor that you have connected to the computer, select a different playback device.
4. Click the Set Default button.
5. Click OK to close the Sound dialog.

Security lock

A security lock enables you to anchor your computer to a desk or other heavy object in order to help prevent unauthorized removal or theft. The computer has a security lock slot into which you can attach one end of the security cable, while the other end attaches to a desk or similar object. The methods used for attaching security cables differ from product to product. Please refer to the instructions for the product you are using for more information.

Connecting the security lock

In order to connect a security cable to the computer, follow the steps as detailed below:
1. Turn the computer so the security lock slot faces you.
2. Align the security cable with the lock slot and secure it in place.
Figure 4-11 Security lock
1. Security lock slot
2. Security lock

Optional TOSHIBA Accessories

You are able to add a number of options and accessories in order to make your computer even more powerful and convenient to use. For reference, the following list details some of the items that are available from your reseller or TOSHIBA dealer:
User's Manual
4-28
Page 68
Universal AC Adaptor If you frequently use your computer at more than
one site, it may be convenient to purchase an additional AC adaptor to be kept at each site in order to remove the need to always carry the adaptor with you.
Battery pack An additional battery pack can be purchased for
use as either a spare or replacement. Please refer to the Battery section for further information.

Sound System and Video mode

This section describes some of the audio control functions.

Volume Mixer

The Volume Mixer utility lets you control the audio volume for playback of devices and applications under Windows.
To launch the Volume Mixer utility, right click on the speaker icon on the Windows Taskbar, and then select Open Volume Mixer from the sub menu.
To adjust the volume level of speakers or headphones, move the Speakers slider.
To adjust the volume level of an application that you are using, move the slider for the corresponding application.

Microphone Level

Follow the steps below to change the microphone recording level.
1. Right click on the speaker icon on the Windows Taskbar, and select Recording devices from the sub menu.
2. Select Microphone, and click Properties.
3. On the Levels tab move the Microphone slider to increase or decrease the microphone volume level.
If you feel the microphone volume level is inadequate, move the Microphone Boost slider to a higher level.

Audio Enhancements

In order to apply the sound effects for your current speaker, follow the steps below.
1. Right click on the Speakers icon on the Windows Taskbar, and then select Playback devices from the sub menu.
2. Select Speakers, and click Properties.
3. On the Enhancements tab select the sound effects you would like, and click Apply.
User's Manual
4-29
Page 69

DTS Sound

DTS Sound is provided with some models.
DTS Sound™ utilizes advanced patented techniques to retrieve audio cues buried in the original source material and deliver immersive surround sound complete with deep, rich bass and crystal clear dialog.
DTS Sound provides the following features:
Immersive surround sound with bass and dialog enhancement Broad sweet spot with elevated sound image Improved volume output delivering maximum volume without creating
clipping or distortion Dialog enhancement for clear and intelligible vocals Bass enhancement for rich, low frequency production High frequency definition for crisp details
To access the utility, click Start -> All Programs -> DTS, Inc -> DTS Sound.
U.S. patents apply to this product. See
http://patents.dts.com
Manufactured under license from DTS Licensing Limited.

Realtek HD Audio Manager

You can confirm and change the audio configuration using the Realtek HD Audio Manager. To launch the Realtek HD Audio Manager:
Click Start -> Control Panel -> Hardware and Sound -> Realtek HD Audio Manager.
When you first launch the Realtek HD Audio Manager, you will see two device tabs. Speakers is the default output device. Microphone is the default input device. To change the default device, click the Set Default Device button under the chosen device tab.
User's Manual
Information
Click the Information button to view hardware information, software information, and language setting.
Power Management
The audio controller in your computer can be turned off when the audio function is not used. To adjust the configuration of audio power management, click the Power Management button
When audio power management is enabled, the circle button at the upper left of the Power Management is blue and convex.
When audio power management is disabled, the button is black and concave.
.
4-30
Page 70
Speaker Configuration
Click the Auto Test button to confirm the internal speakers or the headphone sound is coming from the right direction.
Default Format
You can change the sample rate and bit depth of sound.

Video mode

Video mode settings are configured via the Screen Resolution dialog.
To open the Screen Resolution dialog, click Start -> Control Panel ->
Appearance and Personalization -> Display -> Change display settings.
If you are running some applications (for example a 3D application or video playback), you may see some disturbance, flickering or frame dropping on your screen.
If that occurs, adjust the resolution of display, lowering it until the screen is displayed properly.
User's Manual 4-31
Page 71
Chapter 5
Utilities and Advanced Usage
This chapter describes the utilities and special features of this computer, and the advanced usage of some utilities.

Utilities and Applications

This section describes the pre-installed utilities that come with the computer and details how to start them. For further information on their operation, you may refer to each utility's online manual, help files or README.TXT file (if applicable).
TOSHIBA HWSetup This utility allows you to customize your
hardware settings according to the way you work with the computer and the peripherals you use.
TOSHIBA PC Diagnostic Tool
TOSHIBA Hi-Speed Start
The TOSHIBA PC Diagnostic Tool will display basic system configuration information and allow the functionality of some of the computer's built­in hardware devices to be tested.
Hi-Speed Start Mode can make the computer start up faster than it would start up after a system shutdown.
The efficient performance might not be expected with multiple user accounts registered.
Only startup from built-in HDD/SSD supports Hi-Speed Start Mode.
When system needs to be restarted because of Windows update, drivers update or applications installation, please Shut down or Restart accordingly. If not, those changes will not be reflected to the system properly with Hi-Speed Start Mode.
When setting password (e.g. user password, HDD password), please enter it using keyboard.
When the system is booting in Hi-Speed Start Mode, there are some limitations on the settings at BIOS setup. If it is required to use BIOS setup, please do not use Hi-Speed Start Mode. Please execute BIOS setup after Windows shut down.
Before using Hi-Speed Start Mode, please finish all the running programs.
User's Manual 5-1
Page 72
If you set the boot-up certification (single sign-on) on the model featured with a fingerprint authentication, a fingerprint (or password) is required again at the login phase.
TOSHIBA HDD Protection
This feature uses the acceleration sensor built in the computer to detect vibration and shocks, and automatically moves the hard disk drive's read/ write head to a safe position in order to reduce the risk of damage that could be caused by head­to-disk contact. Refer to the Using the Hard Disk
Drive (HDD) Protection section for more details.
TOSHIBA Accessibility
The TOSHIBA Accessibility utility provides support to movement impaired users when they need to use the function keys. In use, the utility allows you to make the FN key "sticky", that is, you can press it once, release it, and they press one of the function keys in order to access its specific function. When set, the FN key will remain active until another key is pressed.
TOSHIBA VIDEO PLAYER
This software is provided for playback of DVD Video. To access this utility, click Start -> All
Programs -> TOSHIBA -> Media & Entertainment -> TOSHIBA VIDEO PLAYER.
For details on how to use TOSHIBA VIDEO PLAYER, see the help file.
Bluetooth Stack for Windows by Toshiba
This software enables communication between the computer and external Bluetooth devices such as printers and mobile phones.
Bluetooth functions cannot be used in models that do not have a Bluetooth module installed.
TOSHIBA eco Utility This computer is equipped with "eco mode". This
mode slightly lowers performance of some devices to reduce electric power consumption. You can realize measurable power savings by using it continuously.
TOSHIBA eco Utility helps control the power consumption of your computer. Various information can help you understand your degree of contribution to the environment.
To access this utility, click Start -> All Programs
-> TOSHIBA -> Tools & Utilities -> eco Utility.
For details on TOSHIBA eco utility, see the help file.
User's Manual 5-2
Page 73
TOSHIBA Disc Creator
TOSHIBA DVD-RAM Utility
TOSHIBA HDD/SSD Alert Utility
TOSHIBA Service Station
You can create CDs and DVDs in a number of formats including audio CDs that can be played on a standard CD player, and data discs which can store copies of the files and folders on your computer's hard disk drive. To start this utility, click Start -> All Programs ->
TOSHIBA -> Media & Entertainment -> Disc Creator.
This utility has the function of Physical Format and Write-Protect to DVD-RAM. This utility is contained in the setup module of TOSHIBA Disc Creator. To start this utility, click Start -> All Programs ->
TOSHIBA -> Media & Entertainment -> DVD­RAM Utility.
This utility includes wizard functions to monitor the Disk Drive operating status and execute the system backup.
To access the utility, click Start -> All Programs
-> TOSHIBA -> Support & Recovery -> HDD SSD Alert.
This application allows your computer to automatically search for TOSHIBA software updates or other alerts from TOSHIBA that are specific to your computer system and its programs. When enabled, this application periodically transmits to our servers a limited amount of system information, which will be treated in strict accordance with the rules and regulations as well as applicable data protection law.
To access this utility, click Start -> All Programs
-> TOSHIBA -> Support & Recovery -> Service Station.
User's Manual 5-3
Page 74
TOSHIBA PC Health Monitor
Trusted Platform Module (TPM)
The TOSHIBA PC Health Monitor application proactively monitors a number of system functions such as power consumption, battery health and system cooling, informing you of significant system conditions. This application recognizes the system and individual component serial numbers, and will track specific activities related to their usage.
To access this utility, click Start -> All Programs
-> TOSHIBA -> Support & Recovery -> PC Health Monitor.
For details on TOSHIBA PC Health Monitor, see the help file.
Trusted Platform Module (TPM) is provided with some models.
TPM is a security encryption device for the HDD/ SSD.
You can install TPM by clicking Start -> All
Programs -> TOSHIBA -> Support & Recovery
-> Applications and Drivers -> Infineon TPM Software Professional Package.
You can launch TOSHIBA Setup Utility to change the TPM settings in the Security tab. Please refer to TOSHIBA Setup Utility section for details on how to launch TOSHIBA Setup Utility.
You may not have all the software listed above depending on the model you purchased.

Special features

The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use.
Access each function using the following procedures.
*1
To access the Power Options, click Start -> Control Panel -> System
and Security -> Power Options.
Display automatic power off
User's Manual 5-4
*1
This feature automatically cuts off power to the computer's display panel when there is no keyboard input for a specified time, with power being restored the next time a key is pressed. This can be specified in the Power Options.
Page 75
HDD automatic power
*1
off
This feature automatically cuts off power to the hard disk drive when it is not accessed for a specified time, with power being restored when the hard disk drive is next accessed. This can be specified in the Power Options.
System automatic Sleep/Hibernation
*1
Mode
This feature automatically shuts down the system into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a specified time. This can be specified in the Power Options.
Power on password Two levels of password security, supervisor and
user, are available to prevent unauthorized access to your computer.
Intelligent power supply
*1
A microprocessor in the computer's intelligent power supply detects the battery's charge, automatically calculates the remaining battery capacity and protects electronic components from abnormal conditions such as a voltage overload from the AC adaptor. This can be specified in the Power Options.
*1
Battery save mode
This feature lets you configure the computer in order to save battery power. This can be specified in the Power Options.
*1
Panel power on/off
This feature automatically turns power to the computer off when the display panel is closed, and turns it back on when the display panel is opened. This can be specified in the Power Options.
Low battery automatic Hibernation
*1
Mode
When battery power is exhausted to the point that computer operation cannot be continued, the system automatically enters Hibernation Mode and shuts itself down. This can be specified in the Power Options.
Sleep Mode If you have to interrupt your work, you can use
this feature to allow you to turn off power to the computer without exiting from your software. Data is maintained in the computer's main memory so that when you next turn on the power, you can continue working right where you left off.
User's Manual 5-5
Page 76
Hibernation Mode This feature lets you turn off the power to the
computer without exiting from your software. The contents of main memory are automatically saved to the Hard Disk Drive so that when you next turn the power on again, you can continue working right where you left off. Refer to the
Turning off the power section, for more details.
USB Wakeup function This function restores the computer from Sleep
Mode depending on the external devices connected to the USB ports.
For example, if a mouse or USB keyboard is connected to a USB port, clicking the mouse button or pressing the keyboard will wakeup the computer.
Heat dispersal
*1
To protect against overheating, the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer's internal temperature rises to a certain level. You are able to select whether to control this temperature by either turning on the fan first, then if necessary lowering the processor speed, or by lowering the processor speed first, then if necessary turning on the fan. Both of these functions are controlled through the Power Options.
When the processor's temperature falls within normal range, the fan and the processor operation will return to its standard speed.
If the processor's temperature reaches an unacceptably high level with either setting, the computer automatically shuts down to prevent any damage. In this instance all unsaved data in memory will be lost.

TOSHIBA Password utility

The TOSHIBA Password Utility provides two levels of password security: User and Supervisor.
Passwords set by the TOSHIBA Password Utility function are different from the Windows password.

User Password

To start the utility, point to or click the following items:
User's Manual
5-6
Page 77
Start -> All Programs -> TOSHIBA -> Tools & Utilities -> Password Utility -> User Password
User authentication may be required to validate user rights when using TOSHIBA Password Utility to delete or change passwords, etc.
Set (button)
Click this button to register a password. After a password is set, you will be prompted to enter it when you start the computer.
After you set the password, a dialog box will be displayed asking whether you want to save it to a floppy diskette or other media. If you forget the password, you can open the password file on another computer. Be sure to keep the media in a safe place.
When entering the character string to register the password, enter from the keyboard character by character and do not enter as ASCII code or copy-and-paste the character string. In addition, ensure that the registered password is correct by outputting the character string to the password file.
When entering a password, do not enter any characters (for example "!" or "#") produced by pressing the SHIFT or ALT keys and so on.
Delete (button)
Click this button to delete a registered password. Before you can delete a password, you must first enter the current password correctly.
Change (button)
Click this button to change a registered password. Before you can change a password, you must first enter the current password correctly.
Owner String (text box)
You can use this box to associate text with the password. After you enter text, click Apply or OK. When the computer is started, this text will be displayed together with the prompt asking you to enter a password.
You can launch the TOSHIBA Setup Utility to set, change or delete the HDD Password or HDD Master Password.
If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE. TOSHIBA will NOT be held responsible for any loss of any data, any loss of use or access to your HDD, or for any other losses to you or any other person or organization that result from the loss of access to your HDD. If you can’t accept this risk, don’t register the HDD User Password.
User's Manual 5-7
Page 78
When saving the HDD User Password shut down or restart the computer. If the computer is not shut down or restarted, the saved data may not be correctly reflected. For more information on shutting down or restarting the computer, refer to Turning on the power.

Supervisor Password

If you set a Supervisor Password, some functions might be restricted when a user logs on with the User Password.
You can start the Supervisor Password utility by accessing the following folder and then double-click TOSPU.exe:
C:\Program Files\TOSHIBA\PasswordUtility\
or
C:\Program Files (x86)\TOSHIBA\PasswordUtility\
This utility lets you do the following:
Register or delete the Supervisor Password. Specify restrictions for general users.

Starting the computer using a password

If you have already registered a user password, there is one way to start the computer:
Enter the password manually.
The password is necessary only if the computer was shut down in Hibernation mode or boot mode. It is not needed in Sleep mode and Restart.
To enter a password manually, follow the steps as detailed below:
1. Turn on the power as described in the Getting Started section. The following message will appear in the screen:
Password=
At this point, the function keys do not work. They will function after you enter the password.
2. Enter the Password.
3. Press ENTER.
If you enter the password incorrectly three times in a row, or if you don’t enter the password within 1 minute, the computer shuts down. In this case, some features that can power on the computer automatically (Wake-up on LAN, Task Scheduler, etc) may not work. You must turn the computer back on to retry password entry.
User's Manual 5-8
Page 79

TOSHIBA HWSetup

TOSHIBA HWSetup is the TOSHIBA configuration management tool available through the Windows operating system.
To run TOSHIBA HWSetup, click Start -> All Programs -> TOSHIBA -> Tools & Utilities -> HWSetup.
The TOSHIBA HWSetup window contains a number of tabs to allow specific functions of the computer to be configured.
In addition there are also three buttons: OK, Cancel and Apply.
OK Accepts your changes and closes the TOSHIBA
Cancel Closes the window without accepting your
Apply Accepts all your changes without closing the
Some options shown in grey are possible to confirm their status.
TOSHIBA HWSetup screen may have the following tabs:
General—Allows you to view the current BIOS version or change certain settings back to their default values
Display—Allows you to select the internal LCD and/or external monitor when the computer boots up
Boot Setting—Allows you to change the sequence in which your computer searches the drives for the operating system
Keyboard—Allows you to set conditions for the Keyboard USB—Allows you to set conditions for USB SATA—Allows you to set conditions for SATA LAN—Allows you to set conditions for LAN Advanced—Allows you to set conditions for a specific device or
function
The settings or options explained here may vary depending on the model you purchased.
After you changed the settings, a dialog box may appear to prompt you that the changes will take effect after the computer is restarted. Make sure to restart your computer immediately to apply these changes.
HWSetup window.
changes.
TOSHIBA HWSetup window.

TOSHIBA PC Health Monitor

The TOSHIBA PC Health Monitor application proactively monitors a number of system functions such as power consumption, battery health and the system cooling, informing you of significant system conditions. This application recognizes the system and individual component serial
User's Manual
5-9
Page 80
numbers, and will track specific activities related to the computer and their usage.
The collected information includes device operation time and number of actuations or status changes (i.e.: number of power button and FN key combination uses, AC adaptor, battery, LCD, fan, HDD/SSD, sound volume, wireless communication functionalities and USB information), date of initial system use, and also computer and device usage (i.e.: power settings, battery temperature and recharging, CPU, memory, backlight illumination time, and temperatures for various devices). The stored data uses a very small portion of the total hard disk capacity, approximately 10MB or less per year.
This information is used to identify and provide a notification of system conditions which may effect the performance of your TOSHIBA computer. It may also be used to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may also use this information for quality assurance analysis.
Subject to the use restrictions above, the HDD data logged may be transferred to entities located outside of your country or region of residence (e.g., European Union). Those countries may or may not have the same data protection laws or data protection levels as required by your home country or region.
Once enabled, you may disable the TOSHIBA PC Health Monitor at any time by uninstalling the software via Uninstall a program in the Control Panel. Doing so will automatically delete all collected information from the HDD/SSD.
The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA's obligations under its standard limited warranty in any way. TOSHIBA's standard limited warranty terms and limitations apply.

Starting the TOSHIBA PC Health Monitor

The TOSHIBA PC Health Monitor can be started using the following methods:
Click Start -> All Programs -> TOSHIBA -> Support & Recovery -> PC Health Monitor.
Click the icon ( ) in the notification area, then click the "Enable PC Health Monitor..." message the first time you run the application and "Run PC Health Monitor..." every time thereafter.
No matter which method is used, the TOSHIBA PC Health Monitor explanation screen will be displayed.
Clicking Next will display the "PC Health Monitor Software Notice & Acceptance" screen. Please carefully read the information displayed. Selecting ACCEPT and clicking OK will enable the program. By enabling the TOSHIBA PC Health Monitor software, you agree with these terms and conditions and to the use and sharing of the collected information. Once
User's Manual
5-10
Page 81
the program is enabled, the TOSHIBA PC Health Monitor screen is displayed, and the program will begin monitoring system functions and collecting information.
A message will be displayed if any changes which may interfere with the operation of the program are detected. Follow the instructions displayed on screen in the message.

Using the Hard Disk Drive (HDD) Protection

Some models have the function for reducing the risk of damage on the hard disk drive.
Using an acceleration sensor built into the computer, HDD Protection detects vibration shocks and similar signs of movement of the computer, and automatically moves the Hard Disk Drive head to a safe position to reduce the risk of damage that could be caused by head-to-disk contact.
HDD Protection function does not guarantee that the hard disk drive will not be damaged.
During audio/video playback, when the computer detects a shock or vibration and the hard disk drive's head is parked, the playback might be temporarily interrupted.
HDD Protection cannot be used in models that are equipped with SSD.
When vibration is detected, a message will be displayed on the screen, and the icon in the Taskbar notification area will change to the protection state. This message is displayed until the OK button is pressed or 30 seconds pass. When vibration subsides, the icon returns to the normal state.

Taskbar icon

Normal TOSHIBA HDD Protection is enabled.
Protection TOSHIBA HDD Protection is active. The hard
disk drive head is in a safe position.
OFF TOSHIBA HDD Protection is disabled.

TOSHIBA HDD Protection Properties

You can change the TOSHIBA HDD Protection settings by using the TOSHIBA HDD Protection Properties window. To open the window, click
Start -> All Programs -> TOSHIBA -> Tools & Utilities -> HDD
User's Manual
5-11
Page 82
Protection. The window can also be started from the icon on the Taskbar or from the Control Panel.

HDD Protection

You can choose whether to enable or disable TOSHIBA HDD Protection.
This function does not work when the computer is booting, in Sleep Mode, in Hibernation Mode, in transition to Hibernation Mode, recovering from Hibernation Mode, or powered off. Do not subject the computer to vibration or impact while the function is disabled.

Detection Level

This function can be set to four levels. The sensitivity levels in which vibrations, impacts and their similar signs are detected can be set to OFF, 1, 2 and 3 in ascending order. Level 3 is recommended for better protection of the computer. However, when the computer is used in a mobile environment or in other unstable conditions, setting the detection level to 3 could result in frequent execution of TOSHIBA HDD Protection, which will slow Hard Disk Drive reading and writing. Set a lower detection level when the speed of Hard Disk Drive reading and writing is a priority.
Different detection levels can be set depending on whether the computer is used as handheld or mobile usages, or whether it is used in a stable environment such as on a table in the workplace or at home. By setting different detection levels for the computer depending on whether it runs with the AC power (desktop) or with batteries (handheld or mobile usage), the detection level automatically switches according to the power connection mode.

3D Viewer

This feature displays a 3D object on the screen which moves in according to tilting or vibration of the computer.
When the TOSHIBA HDD Protection detects computer vibration the Hard Disk Drive head is parked and the 3D object disk rotation will stop. When the head is un-parked the disk will begin to rotate again.
The 3D Viewer can be started from the icon in the task tray.
This 3D object virtually represents the Computer's internal Hard Disk Drive. This representation may vary from the actual number of disks, disk rotation, head movement, part size, shape and direction.
This feature may use a large amount of CPU and memory on some models. The computer may become slow or sluggish when attempting to run other applications while the 3D Viewer is displayed.
User's Manual 5-12
Page 83
Intensely shaking the computer or other subjecting it to strong impacts may cause damage to the computer.

Details

To open the Details window, click the Setup Detail button in the TOSHIBA HDD Protection Properties window.
Detection Level Amplification
When the AC adaptor is disconnected or the lid is closed, HDD Detection assumes that the computer will be carried and sets the detection level to the maximum for 10 seconds.
HDD Protection Message
Specify whether to display a message when TOSHIBA HDD Protection is active.

TOSHIBA Setup Utility

TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu­based user interface so that you can easily view and change BIOS settings.
To enter the TOSHIBA Setup Utility, follow the steps below:
1. Press and hold the F2 key, and then turn on the computer - TOSHIBA Setup Utility will load.
2. Follow the on-screen instructions to proceed.

System Recovery

There is a hidden partition allocated on the Hard Disk Drive for the System Recovery Options in the event of a problem.
You can also create recovery media and restore the system.
The following items will be described in this section:
System Recovery Options Creating Recovery Media Restoring the pre-installed software from your created Recovery
Media Restoring the pre-installed software from the Recovery Hard Disk
Drive

System Recovery Options

The System Recovery Options feature is installed on the hard disk when shipped from the factory. The System Recovery Options menu includes tools to repair startup problems, run diagnostics or restore the system.
User's Manual
5-13
Page 84
See the Windows Help and Support content for more information about Startup Repair.
The System Recovery Options can also be run manually to repair problems.
The procedure is as follows. Follow the instructions shown on the on­screen menu.
1. Turn off the computer.
2. While holding the F8 key, turn on the computer.
3. The Advanced Boot Options menu will be displayed. Use the arrow keys to select Repair Your Computer and press ENTER.
4. Follow the on-screen instructions.
Check your Windows® manual for more information on backing up your system (including the system image backup feature).

Creating Recovery Media

This section describes how to create Recovery Media.
Be sure to connect the AC adaptor when you create Recovery Media.
Be sure to close all other software programs except the Recovery Media Creator.
Do not run software such as screen savers which can put a heavy load on the CPU.
Operate the computer at full power.
Do not use power-saving features.
Do not write to the media when the virus check software is running. Wait for it to finish, then disable virus detection programs including any software that checks files automatically in the background.
Do not use utilities, including those intended to enhance Hard Disk Drive access speed. They may cause unstable operation and damage data.
Do not shut down/log off or Sleep/Hibernate while writing or rewriting the media.
Set the computer on a level surface and avoid places subjected to vibrations such as airplanes, trains, or cars.
Do not use on an unstable surface such as a stand.
User's Manual
A recovery image of the software on your computer is stored on the Hard Disk Drive, and can be copied to either disc media or USB Flash Memory by using the following steps:
1. Select either blank disc or USB Flash Memory.
5-14
Page 85
The application will allow you to choose from a variety of different media onto which the recovery image can be copied including disc media and USB Flash Memory.
Please note that some of the disc media may not be compatible with the optical disc drive connected to your computer. You should therefore verify the optical disc drive supports the blank media you have chosen before proceeding.
USB Flash Memory will be formatted and all the data in the USB Flash Memory will be lost when proceeding.
2. Turn on your computer and allow it to load the Windows operating system from the Hard Disk Drive as normal.
3. Insert the first blank disc into the optical disc drive tray, or insert the USB Flash Memory into one available USB port.
4. Click Start -> All Programs -> TOSHIBA -> Support & Recovery -> Recovery Media Creator.
5. After Recovery Media Creator starts, select the type of media and the title you wish to copy, and then click the Create button.

Restoring the pre-installed software from your created Recovery Media

If the pre-installed files are damaged, you are able to use the Recovery Media you have created to restore the computer to the state it was in when you originally received it. To perform this restoration, follow the steps below:
When you reinstall the Windows operating system, the hard disk will be reformatted and all data will be lost.
1. Load the Recovery Media into the Optical Disc Drive or insert the recovery USB Flash Memory into one available USB port.
2. Turn off the computer's power.
3. While holding down F12 key on the keyboard, turn on your computer ­when the TOSHIBA Leading Innovation >>> logo screen appears, release the F12 key.
4. Use the up and down cursor key to select the appropriate option from the menu according to your actual recovery media.
5. A menu will be displayed from which you should follow the on-screen instructions.
If you have previously chosen to remove the recovery partition and are trying to create "Recovery Media", you will see the following message: "The Recovery Media Creator can not be launched because there is no recovery partition."
User's Manual 5-15
Page 86
When there is no recovery partition, the Recovery Media Creator cannot make Recovery Media.
However, if you have already created a "Recovery Media", you can use it to restore the recovery partition.
If you have not created "Recovery Media", please contact TOSHIBA support for assistance.

Restoring the pre-installed software from the Recovery Hard Disk Drive

A portion of the total Hard Disk Drive space is configured as a hidden recovery partition. This partition stores files which can be used to restore pre-installed software in the event of a problem.
If you subsequently set up your Hard Disk Drive again, do not change, delete or add partitions in a manner other than specified in the manual, otherwise you may find that space for the required software is not available.
In addition, if you use a third-party partitioning program to reconfigure the partitions on your Hard Disk Drive, you may find that it becomes impossible to setup your computer.
Make sure that the AC adaptor is connected during the restoring process.
When you reinstall the Windows operating system, the hard disk may be reformatted and all data may be lost.
User's Manual
1. Turn off your computer.
2. While holding down 0 (zero) key on the keyboard, turn on your computer.
3. Follow the on screen instructions to finish the recovery
5-16
Page 87
Troubleshooting
TOSHIBA has designed this computer for durability, however, should problems occur you are able to use the procedures detailed in this chapter to help determine the cause.
All users should become familiar with this chapter as knowing what might go wrong can help prevent problems from occurring in the first place.

Problem solving process

Resolving problems will be much easier if you observe the following guidelines:
Stop immediately when you recognize a problem exists as taking further action may result in data loss or damage, or you may destroy valuable problem related information that can help solve the problem.
Observe what is happening - write down what the system is doing and what actions you performed immediately before the problem occurred. Make a screenshot of the current display.
Please also be aware that the questions and procedures described in this chapter are meant only as a guide, they are not definitive problem solving techniques. In reality many problems can be solved simply, but a few may require help from TOSHIBA Support - if you find you need to consult others, be prepared to describe the problem in as much detail as possible.
Chapter 6

Preliminary checklist

You should always consider the simplest solution first - the items detailed in this checklist are easy to fix and yet can cause what appears to be a serious problem:
Make sure you turn on all peripheral devices before you turn on the computer - this includes your printer and any other external device you are using.
Before you attach an external device you should first turn the computer off, then when you turn the computer back on again it will recognize the new device.
Make sure all optional accessories are configured properly in the computer's setup program and that all required driver software has been loaded (please refer to the documentation included with the optional accessories for further information on its installation and configuration).
User's Manual
6-1
Page 88
Check all cables to ensure they are correctly and firmly attached to the computer - loose cables can cause signal errors.
Inspect all connecting cables for loose wires and all connectors for loose pins.
Check that your disc media is correctly loaded
Always try to make detailed notes of your observations and keep them in a permanent error log - this will help you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made will help to identify the problem faster.

Analyzing the problem

Sometimes the computer will give you clues that can help you identify why it is malfunctioning. In view of this you should keep the following questions in mind:
Which part of the computer is not operating properly - keyboard, HDD/ SSD, display panel, Touch Pad, Touch Pad control buttons - as each device will produce different symptoms.
Check the options within the operating system to ensure that its configuration is set properly.
What appears on the display? Does it display any messages or random characters? Make a screenshot of the current display and, if possible, look up the messages in the documentation included with the computer, software or operating system.
Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals.
Do any indicators light, if so, which ones, what color are they and do they stay on or blink? Write down what you see.
Do you hear any beeps, if so how many, are they long or short and are they high pitched or low pitched? In addition, is the computer making any unusual noises? Write down what you hear.
Record your observations so you can describe them in detail to TOSHIBA Support.
Software The problems may be caused by your software
or disk. If you cannot load a software package, the media may be damaged or the program might be corrupted - in these instances try loading another copy of the software if possible.
If an error message appears while you are using a software package you should refer to the documentation supplied with it as this will usually include a problem solving section or a summary of error messages.
Next, you should check any error messages against the operating system documentation.
User's Manual 6-2
Page 89
Hardware If you cannot find a software problem, you should
then check the setup and configuration of your hardware. First run through the items in the preliminary checklist as described previously then, if you still cannot correct the problem, try to identify the source - the next section provides checklists for individual components and peripherals.
Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.

If something goes wrong

Your computer does not respond to the keyboard commands
If an error occurs and the computer does not respond to your keyboard commands, follow the steps below:
Press the power button and hold it down for five seconds. Once the computer has turned itself off, wait between ten and fifteen seconds before turning the power on again by pressing the power button.
Your program stops responding
If you are working with a program that suddenly freezes all operations, chances are the program has stopped responding. You can exit the failed program without shutting down the operating system or closing other programs.
To close a program that has stopped responding:
1. Press CTRL, ALT, and DEL simultaneously (once), then click Start Task Manager. The Windows Task Manager window appears.
2. Click the Applications tab. If a program has stopped responding, the words "not responding" appear beside its name in the list.
3. Select the program you want to close, then click End Task. Closing the failed program should allow you to continue working. If it does not, continue with the next step.
4. Close the remaining programs one by one by selecting the program name, then End Task. Closing all programs should allow you to continue working. If it does not, power off your computer and then restart it.
User's Manual
The computer will not start
Make sure you attached the AC adaptor and power cord/cable properly.
6-3
Page 90
If you are using the AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp.
Verify that the computer is on by looking at the Power indicator.
If the indicator is glowing, the computer is on. Also, try turning the computer off and then on.
If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the DC IN/Battery indicator. If the indicator is glowing, the computer is connected to a live external power source.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:
Power Keyboard Internal display panel HDD Optical Disc Drive Memory Media Card Pointing Device
USB device Sound system External monitor LAN Wireless LAN Bluetooth

Power

When the computer is not plugged into an AC power outlet, the battery pack is the primary power source. However, your computer also has a number of other power resources, including an intelligent power supply and a Real Time Clock (RTC) battery, all of which are interrelated with any one having the ability to produce apparent power problems.
Overheating power down
If the processor's temperature reaches an unacceptably high level with either setting, the computer will automatically shut down to prevent any damage - in this instance all unsaved data in memory will be lost.
Problem Procedure
Computer shuts down automatically.
Leave the computer off until the it reaches room temperature. If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support.
User's Manual 6-4
Page 91
AC power
If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN/Battery indicator. Please refer to the Power Condition Descriptions section for further information.
Problem Procedure
AC adaptor doesn’t power the computer
Check the connections to make sure that the power cord/adaptor is firmly connected to the computer and a working power outlet.
Check the condition of the cord and terminals. If the cord is frayed or damaged it should be replaced, while if the terminals are soiled, they should be cleaned with a clean cotton cloth.
If the AC adaptor still does not power the computer, you should contact TOSHIBA Support.
Battery
If you suspect a problem with the battery, you should check the status of the DC IN/Battery indicator.
Problem Procedure
Battery doesn’t power the computer
The battery may be discharged - connect the AC adaptor to recharge the battery.
User's Manual 6-5
Page 92
Problem Procedure
Battery doesn’t charge when the AC adaptor is attached.
If the battery is completely discharged, it will not begin charging immediately, in these instances you should wait a few minutes before trying again. If the battery still does not charge, you should check that the power outlet the AC adaptor is connected to its supplying power - this can be tested by plugging another appliance into it.
Check whether the battery is hot or cold to the touch - if so, it will not charge properly and should be allowed to reach room temperature before you try again.
Unplug the AC adaptor and remove the battery to make sure its connecting terminals are clean - if necessary wipe them with a soft dry cloth lightly dipped in alcohol.
Connect the AC adaptor and replace the battery, taking care to ensure that it is securely seated in the computer.
Check the DC IN/Battery indicator - if it does not glow, allow the computer to charge the battery for at least twenty minutes. If the DC IN/Battery indicator starts to glow after this period, allow the battery to continue to charge for at least another twenty minutes before turning on the computer. However, if the indicator still does not glow, the battery may be at the end of its operating life and should be replaced. However, if you do not believe the battery is at the end of its operating life, you should speak to TOSHIBA Support.
Battery doesn’t power the computer as long as expected
If you frequently recharge a partially charged battery, the battery might not charge to its full potential - in these instances you should fully discharge the battery and then attempt to charge it again.
Check the Power saver option under Select a power plan in the Power Options.
User's Manual 6-6
Page 93
Real Time Clock
Problem Procedure
The BIOS setting and system date/ time are lost.
If the RTC battery becomes completely discharged, the realtime clock and calendar will stop working. The RTC battery should be replaced only by your dealer or by a TOSHIBA service representative, and then set the date/time in the TOSHIBA Setup Utility by using the following steps:
1. Press and hold the F2 key, and then turn on the computer - TOSHIBA Setup Utility will load.
2. Set the date in the System Date field.
3. Set the time in the System Time field.
4. Follow the on-screen instructions to proceed.

Keyboard

Keyboard problems can be caused by the setup and configuration of the computer - please refer to the The Keyboard section for further information.
Problem Procedure
Output to screen is garbled
Please refer to your software's documentation to ensure that it is not remapping the keyboard in any way (remapping involves changing or reassigning the function of each key).
If you are still unable to use the keyboard, you should contact TOSHIBA Support.

Internal display panel

Apparent computer's display panel problems may be related to the computer's setup and configuration.
Problem Procedure
No display Press the function keys to adjust the display
priority, and to make sure it is not set for output to an external monitor.
User's Manual 6-7
Page 94
HDD
Problem Procedure
Markings appear on the computer's display panel.
Problem Procedure
Computer does not boot from HDD
Slow performance The files on the HDD may be fragmented - in this
These marks may have come from contact with the keyboard and Touch Pad while the display panel has been closed. You should try to remove the marks by gently wiping the display panel with a clean dry cloth or, if this fails, with a good quality LCD screen cleaner. In this latter instance you should always follow the instructions with the screen cleaner and always ensure you let the display panel dry properly before closing it.
Check to see whether there is a disc in the optical disc drive - if so remove it and try to start the computer again.
If this has no effect, check the Boot Setting within the TOSHIBA HWSetup.
instance you should run the disk Defragmentation utility to check the condition of your files and the HDD. Please refer to the operating system's documentation or online Help File for further information on operating and using the Defragmentation utility.
As a last resort you should reformat the HDD and then reload the operating system and all other files and data. If you are still unable to resolve the problem, contact TOSHIBA Support.

Optical Disc Drive

For further information, please refer to Operating Basics.
User's Manual
6-8
Page 95
Problem Procedure
You cannot access a disc in the optical disc drive
Make sure the drive’s disc tray is securely closed. Press gently until it clicks into place.
Open the disc tray and make sure the disc is properly seated. It should lie flat with the label facing up.
A foreign object in the disc tray could block laser light from reading the disc. Make sure there is no obstruction. Remove any foreign object.
Check whether the disc is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner.

Memory Media Card

For further information, please refer to Operating Basics.
Problem Procedure
Memory media card error occurs
Remove the memory media card from the computer and then reinsert it in order to ensure it is firmly connected.
If the problem persists, then you should refer to the documentation supplied with your memory media card for further information.
You cannot write to a memory media card
You cannot read a file
Remove the memory media card from the computer and check to ensure that it is not write protected.
Check to ensure the required file is actually on the memory media card that is inserted into the computer.
If you are still unable to resolve the problem, contact TOSHIBA Support.

Pointing device

If you are using a USB mouse, you should also refer to both the USB
mouse section and the documentation supplied with your mouse.
Touch Pad
Problem Procedure
The Touch Pad does not work.
User's Manual 6-9
Check the Device Select settings.
Click Start -> Control Panel -> Hardware and
Sound -> Mouse.
Page 96
Problem Procedure
On-screen pointer does not respond to pointing device
In this instance the system might be busy - Try moving the mouse again after waiting a short while.
operation
Double-tapping (Touch Pad) does not work
The on-screen pointer moves too fast or too slow
The reaction of Touch Pad is either too sensitive or not sensitive enough.
USB mouse
In this instance, you should initially try changing the double-click speed setting within the Mouse Control utility.
1. To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse.
2. Within the Mouse Properties window, click the Buttons tab.
3. Set the double-click speed as required and click OK.
In this instance, you should initially try changing the speed setting within the Mouse Control utility.
1. To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse.
2. Within the Mouse Properties window, click the Pointer Options tab.
3. Set the pointer speed as required and click OK.
Adjust the touch Sensitivity.
To access it, click Start -> Control Panel -> Hardware and Sound -> Mouse.
If you are still unable to resolve the problem, contact TOSHIBA Support.
Problem Procedure
On-screen pointer does not respond to mouse operation
In this instance the system might be busy - Try moving the mouse again after waiting a short while.
Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure it is firmly attached.
User's Manual 6-10
Page 97
Problem Procedure
Double-clicking does not work
In this instance, you should initially try changing the double-click speed setting within the Mouse Control utility.
1. To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse.
2. Within the Mouse Properties window, click the Buttons tab.
3. Set the double-click speed as required and click OK.
The on-screen pointer moves too fast or too slow
The on-screen pointer moves erratically
In this instance, you should initially try changing the speed setting within the Mouse Control utility.
1. To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse.
2. Within the Mouse Properties window, click the Pointer Options tab.
3. Set the pointer speed as required and click OK.
The elements of the mouse responsible for detecting movement might be dirty - please refer to the documentation supplied with the mouse for instructions on how to clean it.
If you are still unable to resolve the problem, contact TOSHIBA Support.

USB device

In addition to the information in this section, please also refer to the documentation supplied with your USB device.
Problem Procedure
USB device does not work
Remove the USB device from the computer and then reconnect it to a free port in order to ensure it is firmly attached.
Ensure that any required USB device drivers are properly installed - to achieve this you should refer to both the device documentation and the operating system documentation.

Sound system

User's Manual
In addition to the information in this section, please also refer to the documentation supplied with your audio device.
6-11
Page 98
Problem Procedure
No sound is heard Press the function keys to increase or decrease
volume.
Check the software volume settings.
Please check to see if Mute is turned to Off
Check to make sure the headphone connection is secure.
Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working.
Annoying sound is heard
In this instance you may be experiencing feedback from either the internal microphone or an external microphone connected to the computer - please refer to Sound System and Video mode for further information.
Volume cannot be adjusted during Windows start up or shut down.
If you are still unable to resolve the problem, contact TOSHIBA Support.

External monitor

Please also refer to Operating Basics, and to the documentation supplied with your monitor for further information.
Problem Procedure
Monitor does not turn on
After confirming that the monitor's power switch is on, you should check the connections to make sure that the power cord/adaptor is firmly connected to the monitor and to a working power outlet.
User's Manual 6-12
Page 99
Problem Procedure
No display Try adjusting the contrast and brightness controls
on the external monitor.
Press the function key in order to change the display priority and ensure that it is not set for the internal display only.
Check to see if the external monitor is connected.
When the external monitor is set as the primary display device in extended desktop mode, it will not display when the computer wakes up from Sleep Mode if the external monitor has been disconnected while in Sleep Mode.
To keep this from happening, do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode.
Remember to turn off the computer before disconnecting the external monitor.
When the display panel and an external monitor are set to clone mode and they are turned off by the timer, the display panel or the external monitor may not display when turned on again.
If this occurs, press the function key to re-set the display panel and external monitor to clone mode.
Display error occurs Check that the cable connecting the external
monitor to the computer is firmly attached.
If you are still unable to resolve the problem, contact TOSHIBA Support.
LAN
Problem Procedure
Cannot access LAN Check for a firm cable connection between the
LAN jack and the LAN hub.
Wake-up on LAN does not work
User's Manual 6-13
Make sure the AC adaptor is connected. The Wake-up on LAN function consumes power even when the system is off.
If problems persist, consult your LAN administrator.
Page 100

Wireless LAN

Problem Procedure
Cannot access Wireless LAN

Bluetooth

Problem Procedure
Cannot access Bluetooth device
Make sure the computer's Wireless communication function is on.
If problems persist, contact your LAN administrator.
Check to ensure the computer's Wireless Communication function is on.
Check to ensure the Bluetooth Manager application is running on the computer and that power to the external Bluetooth device is turned on.
Check to ensure that no optional Bluetooth Adaptor is installed in the computer - the built-in Bluetooth hardware cannot operate simultaneously with another Bluetooth controller.
If you are still unable to resolve the problem, contact TOSHIBA Support.

TOSHIBA support

If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance.

Before you call

Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first. Before contacting TOSHIBA, try the following:
Review troubleshooting sections in the documentation supplied with your software and/or peripheral devices.
If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions and consider calling the software company's technical support department for assistance.
Consult the reseller or dealer from where you purchased your computer and/or software - they are your best resource for current information and support.
User's Manual
6-14
Loading...