Toshiba qosmio x500 Service Manual

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Toshiba Personal Computer

Qosmio X500

Maintenance Manual

TOSHIBA CORPORATION

File Number 960-Q08

Qosmio X500 Maintenance Manual (960-Q08)

liability is assumed with respect to the use of the information contained herein. Toshiba Personal Computer Qosmio X500 Maintenance Manual First edition Aug. 2009

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the Qosmio X500 series at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks

Intel, Intel SpeedStep, Intel Core, Pentium and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries/regions.Windows and Microsoft are registered trademarks of Microsoft Corporation. Other trademarks and registered trademarks not listed above may be used in this manual.

Qosmio X500 Maintenance Manual (960-Q08)

Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer Qosmio X500 Series.

The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this m

anual to bring important information to your

attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

Qosmio X500 Maintenance Manual (960-Q08)

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the Qosmio X500 system unit and each

FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD Module  Board layout  Pin assignments  Keyboard scan/character codes  Key layout  Wiring diagrams

Qosmio X500 Maintenance Manual (960-Q08)

Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top sym

bol as it appears on

the keyboard is printed in boldface type.

Key operation

Some

operations require you to simultaneously use two or more keys. We identify such

operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISK COPY A: B:

The display

Text generated by the computer that appears on its display is presented in the typeface below:

Format complete System transferred

Qosmio X500 Maintenance Manual (960-Q08)

Table of Contents

Chapter 1 Contents

1.1 Features..........................................................................................................................1

1.2 System Block Diagram..................................................................................................5

1.3 2.5-inch Hard Disk Drive...............................................................................................8

1.4 Optical Drive................................................................................................................11

1.5 Keyboard......................................................................................................................16

1.6 TFT Color Display.......................................................................................................17

1.6.1 LCD Module With CCFL Backlight...........................................................17

1.6.2 CCFL Inverter Board..................................................................................19

1.7 Power Supply...............................................................................................................20

1.8 Batteries .......................................................................................................................21

1.8.1 Main Battery ...............................................................................................21

1.8.2 Battery Charging Control............................................................................22

1.8.3 RTC battery.................................................................................................24

1.9 AC Adapter ..................................................................................................................25

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting............................................................................................................1

2.2 Troubleshooting Flowchart........................................................................................... 3

2.3 Power Supply Troubleshooting..................................................................................... 7

Procedure 1 Power Status Check .......................................................................... 7

Procedure 2 Connection Check............................................................................. 9

Procedure 3 Charging Check .............................................................................. 10

Procedure 4 Replacement Check ........................................................................ 11

2.4 System Board Troubleshooting...................................................................................12

Procedure 1 Message Check ............................................................................... 13

Procedure 2 Debugging Port Check....................................................................14

Procedure 3 Replacement Check ........................................................................ 14

2.5 USB FDD Troubleshooting ........................................................................................ 15

Procedure 1 FDD Head Cleaning Check ............................................................ 15

Procedure 2 Diagnostic Test Program Execution Check.................................... 16

Procedure 3 Connector Check and Replacement Check..................................... 17

2.6 2.5” HDD Troubleshooting......................................................................................... 19

Procedure 1 Partition Check................................................................................ 19

Procedure 2 Message Check ............................................................................... 20

Procedure 3 Format Check.................................................................................. 21

Procedure 4 Diagnostic Test Program Execution Check.................................... 22

Procedure 5 Connector Check and Replacement Check..................................... 23

2.7 Keyboard Troubleshooting ......................................................................................... 24

Procedure 1 Diagnostic Test Program Execution Check.................................... 24

Procedure 2 Connector Check and Replacement Check..................................... 25

2.8 Touch pad Troubleshooting........................................................................................ 26

Procedure 1 Diagnostic Test Program Execution Check.................................... 26

Procedure 2 Connector Check and Replacement Check..................................... 27

Qosmio X500 Maintenance Manual (960-Q08)

2.9 Display Troubleshooting..............................................................................................28

Procedure 1 External Monitor Check...................................................................28

Procedure 2 Diagnostic Test Program Execution Check.....................................28

Procedure 3 Connector and Cable Check ............................................................29

Procedure 4 Replacement Check .........................................................................30

2.10 Optical Disk Drive Troubleshooting............................................................................31

Procedure 1 Diagnostic Test Program Execution Check.....................................31

Procedure 2 Connector Check and Replacement Check......................................31

2.11 Modem Troubleshooting..............................................................................................32

Procedure 1 Diagnostic Test Program Execution Check.....................................32

Procedure 2 Connector Check and Replacement Check......................................32

2.12 LAN Troubleshooting..................................................................................................34

Procedure 1 Diagnostic Test Program Execution Check.....................................34

Procedure 2 Connector Check and Replacement Check......................................34

2.13 Wireless LAN Troubleshooting...................................................................................35

Procedure 1 Transmitting-Receiving Check........................................................35

Procedure 2 Antennas' Connection Check...........................................................36

Procedure 3 Replacement Check .........................................................................37

2.14 Sound Troubleshooting................................................................................................38

Procedure 1 Connector Check..............................................................................38

Procedure 2 Replacement Check .........................................................................39

2.15 Fingerprint Troubleshooting........................................................................................40

Procedure 1 Diagnostic Test Program Execution Check.....................................40

Procedure 2 Connector Check and Replacement Check.....................................40

2.16 Bluetooth Troubleshooting..........................................................................................41

Procedure 1 Connector Check and Replacement Check.....................................41

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 3 Diagnostic Programs

3.1 Tests and Diagnostics Software Overview..............3-Error! Bookmark not defined.

3.2 Executing the Diagnostic Test................................. 3-Error! Bookmark not defined.

3.3 Subtest names........................................................... 3-Error! Bookmark not defined.

3.4 System Test..............................................................3-Error! Bookmark not defined.

3.5 Memory Test............................................................3-Error! Bookmark not defined.

3.6 Keyboard Test..........................................................................................................3-22

3.7 Display Test.............................................................................................................3-25

3.8 Floppy Disk Test......................................................................................................3-40

3.9 Hard Disk Test......................................................................................................... 3-42

3.10 Real Time Clock Test..............................................................................................3-45

3.11 Cache Memory Test.................................................3-Error! Bookmark not defined.

3.12 High Resolution Display Test.................................. 3-Error! Bookmark not defined.

3.13 Multimedia Test.......................................................................................................3-55

3.14 MEMORY2 Test...................................................... 3-Error! Bookmark not defined.

3.15 Error Codes and Error Status Names.......................3-Error! Bookmark not defined.

3.16 Running Test............................................................................................................3-60

3.17 DMI INFOEMATION............................................. 3-Error! Bookmark not defined.

3.17.1 Check DMI Information .............. 3-Error! Bookmark not defined.

3.17.2 Write DMI Information................ 3-Error! Bookmark not defined.

3.18 Log Utilities............................................................................................................. 3-63

3.18.1 Operations....................................................................................3-63

3.19 System Configuration..............................................................................................3-65

3.20 Running Test Edit Item............................................ 3-Error! Bookmark not defined.

3.20.1 Function Description

.................... 3-Error! Bookmark not defined.

3.20.2 Operation Description..................3-Error! Bookmark not defined.

3.21 Common Tests and Operation ................................. 3-Error! Bookmark not defined.

3.21.1 How to operate a window............ 3-Error! Bookmark not defined.

3.21.2 How to Stop the Test Program.....3-Error! Bookmark not defined.

3.21.3 Test Status Screen........................ 3-Error! Bookmark not defined.

3.21.4 Test Stop Display.........................................................................3-70

3.21.5 How to enter data.........................................................................3-70

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 4 Replacement Procedures

4.1 Overview....................................................................................................................4-1

Safety Precautions................................................................................................ 4-2

Before You Begin................................................................................................4-3

Disassembly Procedure........................................................................................4-4

Assembly Procedure ............................................................................................4-5

Tools and Equipment........................................................................................... 4-5

Screw Tightening Torque .................................................................................... 4-6

Grip Color….......... ……………………………………………………………..4-6

Screw Notation ....................................................................................................4-7

4.2 Battery pack............................................................................................................... 4-8

4.3 PC card.....................................................................................................................4-10

4.4 SSD/HDD(MAIN HDD) ......................................................................................... 4-12

4.5 Optical disk drive.....................................................................................................4-16

4.6 Slot in optical disk drive.......................................................................................... 4-18

4.7 HDD(SECOND HDD)............................................................................................ 4-21

4.8 Memory module....................................................................................................... 4-25

4.9 Keyboard.................................................................................................................. 4-28

4.10 Wireless LAN card ..................................................................................................4-31

4.11 Bluetooth module..................................................................................................... 4-34

4.12 TV Tuner card.......................................................................................................... 4-35

4.13 Display assembly..................................................................................................... 4-37

4.14 Top Cover assembly ................................................................................................ 4-42

4.15 Touch pad.................................................................................................................4-45

4.16 USB Board ...............................................................................................................4-48

4.17 B CAS Board ........................................................................................................... 4-49

4.18 System Board...........................................................................................................4-50

4.19 CPU..........................................................................................................................4-54

4.20 LCD unit / FL inverter............................................................................................. 4-57

Qosmio X500 Maintenance Manual (960-Q08)

4.21 Web Camera module................................................................................................4-62

4.22 Speaker Box.............................................................................................................4-64

4.23 Application for thermal pad and grease on CPU, North Bridge, and VGA

Board………………………………………………………………………….........4-

Qosmio X500 Maintenance Manual (960-Q08)

Appendices

Appendix A Handling the LCD Module ........................................................................... A-1

Appendix B Board Layout .................................................................................................B-1

Appendix C Pin Assignments.............................................................................................C-1

Appendix D Keyboard Scan/Character Codes.................................................................. D-1

Appendix E Key Layout.....................................................................................................E-1

Appendix F Wiring Diagrams............................................................................................F-1

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

1 Hardware Overview

Chapter 1 Contents

1.1 Features..........................................................................................................................1

1.2 System Block Diagram..................................................................................................5

1.3 2.5-inch Hard Disk Drive...............................................................................................8

1.4 Optical Drive................................................................................................................11

1.5 Keyboard......................................................................................................................16

1.6 TFT Color Display.......................................................................................................17

1.6.1 LCD Module With CCFL Backlight......................................................17

1.6.2 CCFL Inverter Board .............................................................................19

1.7 Power Supply...............................................................................................................20

1.8 Batteries .......................................................................................................................21

1.8.1 Main Battery...........................................................................................21

1.8.2 Battery Charging Control.......................................................................22

1.8.3 RTC battery............................................................................................24

1.9 AC Adapter ..................................................................................................................25

Qosmio X500 Maintenance Manual (960-Q08)

Hardware Overview Chapter 1

Figures

Figure 1-1-1 Front of the computer.........................................................................................4

Figure 1-2-1 System block diagram for AMD platform.........................................................5

Figure 1-3-1 2.5-inch HDD Disk Drive..................................................................................8

Figure 1-4-1 DVD Super Muti drive.....................................................................................11

Figure 1-5-1 Keyboard for US Style.....................................................................................16

Figure 1-5-2 Keyboard for UK Style....................................................................................16

Figure 1-6-1 SAMSUNG LCD Module................................................................................17

Tables

Table 1-3-2 2.5-inch HDD dimensions .................................................................................8

Table 1-3-3 2.5-inch HDD specifications..............................................................................9

Table 1-4-2 DVD Super Multi drive outline dimensions....................................................12

Table 1-4-3 HLDS DVD Super Multi drive specifications.................................................13

Table 1-4-4 Panasonic DVD Super Multi drive specifications...........................................14

Table 1-4-5 TSST DVD Super Multi drive specifications..................................................15

Table 1-6-2 LCD module specifications..............................................................................18

Table 1-6-3 FL inverter board specifications ......................................................................19

Table 1-7-1 Power supply output rating..............................................................................20

Table 1-8-1 Battery specifications.......................................................................................21

Table 1-8-2 Time required for charges of main battery ......................................................22

Table 1-8-3 Data retaining time...........................................................................................23

Table 1-8-4 Time required for charges of RTC battery.......................................................24

Table 1-9-1 AC adapter specifications ................................................................................25

Qosmio X500 Maintenance Manual (960-Q08)

iii

Features

1.1 Features

The Qosmio X500 features are listed below.

 Microprocessor

Microprocessor that is used will be different by the model. It supports processors as follows Intel® Core(TM) i7-720QM processor

1.6GHZ,1.73GHz

Additional processor may be introduced

 Memory

Two DDR3 SO-DIMM (1066MHz specification compliant) used and be up to 4GB which can be upgraded through Memory Module Slot. Maximum upgradeable system memory may depend on the model

Chapter 1 Hardware Overview

 VRAM

Shared with System memory for Intel PM55.

 HDD

5400rpm: 250GB, 320GB, 400GB, 500GB, internal drives. 2.5 inch x 9.5mm height.

 USB FDD

Toshiba external USB FDD for option

 Display

18.4” Wide WXGA 1-Lamp HD+ ( 1680 x 945) CSV only (Typical 200 NIT brightness) 2-Lamp FHD ( 1920 x 1080) CSV only (Typical 300 NIT brightness)

 External monitor

Supported via a RGB or HDMI connector.

 Keyboard

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

Keyboard module has104/105/109 keys. It supports Windows keys and application keys.

 New Dummy card slot

The new card slot (dummy card) accommodates express card.

 Optical devices

A DVD Super Multi drive is equipped.

 Battery

The RTC battery is equipped inside the computer. The main battery is a detachable lithium ion battery.

12 cell Li-Ion 10.8v

 USB (Universal Serial Bus)

4 USB ports are provided. The ports comply with the USB2.0 standard,

USB Sleep and Charge function can be supported by only one port of the left

side.(mode 1-4) If USB Sleep and Charge function is enabled, the computer’s battery will discharge during hibernation or when the computer is turned off. It is recommended that user connect the AC adaptor to the computer when enabling the USB Sleep and Charge function.ESATA

 One ESATA port is equipped.  Sound system

Internal stereo speaker, Internal MIC external monaural microphone connector, stereo headphone connector.

 Wireless LAN

Some computers in this series are equipped with a Wireless LAN card.

 LAN/MODEM

Connectors for LAN and Modem are separately mounted.

 1394

One 1394 port is equipped.

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

 Bridge media slot

XD/MS/MS pro/SD/MMC are supported

 Bluetooth

Some computers in this series offer Bluetooth wireless communication functionality.

This module is Version 2.1+EDR.

 Security

Kensington Lock, Fingerprint –Enhanced Lock is also equipped.

 HDD password

HDD security function

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

1. Web Camera LED* 2. Web Camera*

3. Built-in microphone* 4. Wireless LAN/Wireless WAN Antennas (Not shown)

5. Speaker 6. Touch Pad

7. Fingerprint Sensor* 8. Touch Pad Control Buttons

9. Display Screen 10. Speaker

11. Power Button* 12. Internet Button*

13. CD/ DVD Button* 14. Previous Button*

15. Volume Down Button* 16. Mute Button*

17. Play/Pause Button* 18. Next Button* 19. Volume Up Button*

Figure 1-1-1 Front of the computer

Qosmio X500 Maintenance Manual (960-Q08)

1.2 System Block Diagram

Figure 1-2-1 shows the system block diagram.

Chapter 1 Hardware Overview

Figure 1-2-1 System block diagram for Intel Platform

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

The PC contains the following components.

 CPU

Intel® Core(TM) i7-720QM processor

1.6GHz, 1.73GHz

 Memory

DDR3-1066MHz 1GB, 2GB or 4GB memory modules

 200-pin SO-DIMM  1.8V operation

 BIOS ROM (Flash memory)

 16Mbit

 Chipset

 North Bridge  Penryn processor System Bus support

 DRAM Controller : DDR3 1066MHz support  DMI  1299-ball 35 x 35mm Mirco FC-BGA Package

 South Bridge

 Direct Media Interface (DMI)  PCI Express  Serial ATA Controller  PCI Interface  Low Pin count (LPC) interface  Serial Peripheral Interface (SPI)  DMA controller  Advanced Programmable Interrupt Controller (APIC)  USB Controllers  Gigabit Ethernet Controller  RTC  GPIO  Enhanced Power Management  SMBus 2.0  High Definition Audio Controller  676-pin 31mmx31mm mBGA Package

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

 Other main system chips

 • Clock Generator

 • EC/KBC –[W/CIR(Winbond WPCE775CA0DG)] –[WO/CIR(Winbond

WPCE775LA0DG)]

 • HD Audio (CONEXANT CX20583-10Z)

 • Card Reader controller (O2 OZ888GS0LN)

 • 10/100 LAN controller (Atheros AR8132M)

 • Giga LAN controller (Atheros AR8131M)

Mini Card

Wireless LAN (BTO)

DSSS/OFDM LAN card is equipped. Conformity with IEEE 802.11b/g, IEEE

802.11 a/g/n or IEEE 802.11a/b/g..

 MODEM (Conexant x 1)

Supported by on board Modem + DAA daughter card. Data and FAX transmission is available. Supports ITU-TV.92. The transfer speed of data receiving is 56kbps, of data sending is 33.6kbps and of FAX is 14.4kbps. Actual speed depends on the quality of the line used. Connected to telephone line through RJ11 MOD

 Bluetooth

Bluetooth V2.1+EDR. (BTO)

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

1.3 2.5-inch Hard Disk Drive

A compact, high-capacity HDD with a height of 9.5mm. Contains a 2.5-inch magnetic disk and magnetic heads.

Figure 1-3-1 shows a view of the 2.5-inch HDD and Tables 1-3-2 and 1-3-3 list the specifications.

Figure 1-3-1 2.5-inch HDD

Outline dimens

ions

Outline

dimensi

ons

Parameter

Width (mm) Height

(mm) Depth (mm) Weight (g)

Width

(mm)

Height

(mm)

Depth

(mm)

Weight (g)

Table 1-3-2 2.5-inch HDD dimensions

Standard value

TOSHIBA MK1655G

TOSHIBA MK2555G

97/98 97/98

FUJITSU

MJA2160B

FUJITSU

MJA2250BH

TOSHIBA

MK3255GS

69.85 +/- 0.25

100.2 +/- 0.25

Standard value Parameter

FUJITSU

MJA2320B

101(Max)

9.5

101 //10

100

9.5

TOSHIBA MK4055G

FUJITSU

MJA240

0BH

TOSHIBA MK3263G

101//102

FUJITSU

MJA2500BH

TOSHIB

MK5055

GSX

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

Standard value Parameter

Outlin e

dimen sions

Width (mm) Height (mm) Depth (mm) Weight (g)

HITACHI

HTS545016B9A

300

HITACHI

HTS545025B9

A300

95 (max.) 95 (max.)

HITACHI

HTS545032

B9A300

HTS545040

B9A300

69.85 +/- 0.25

9.5

100.2 +/- 0.25

102 (max.) 102 (max.)

HITACHI

HTS545050B9A

300

Table 1-3-3 2.5-inch HDD specifications

Specification

TOSHIBA MK4055G

Parameter

TOSHIBA

MK1655GSX

TOSHIBA

MK2555GS

TOSHIBA MK3255G

Storage size (formatted) 160GB 250GB 320GB 400 GB 500GB Speed (RPM) 5,400

Data transfer Rate

- To/From Media

- T0/From Host

363~952 typical

3Gbps (150MB/s)

TOSHIBA MK5055G

bus transfer rate (MB/s)

Average random seek time (read) (ms)

3Gbps(150MB/s)

Power-on-to-ready (sec) 3.5(typ)/9.5(Max)

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

Specification

Parameter

Storage size (formatted)

Speed (RPM) 5,400

Data transfer Rate

- To/From Media

- T0/From Host

bus transfer rate (MB/s)

Average random seek time (read) (ms)

Power-on-to-ready (sec)

FUJITSU

MJA2160BH

160GB 250GB 320GB 400GB 500GB

FUJITSU

MJA2250BH

FUJITSU

MJA2320BH

363~952 typical

3Gbps (150MB/s)

3Gbps(150MB/s)

12.0ms/14.0ms

4.0(typ9.5(Max)

FUJITSU

MJA2400BH

FUJITSU

MJA2500BH

Specification

Parameter

Storage size (formatted)

HITACHI

HTS545016B

9A300

160GB 250GB 320GB 400GB 500GB

HITACHI

HTS545025B9

A300

HITACHI

HTS545032

B9A300

Speed (RPM) 5,400

Data transfer Rate

- To/From Media

- T0/From Host

bus transfer rate (MB/s)

Average random seek time

875MB/s Max.

3Gbps

(read) (ms)

Power-on-to-ready (sec) 3.5 sec

HITACHI

HTS545040

B9A300

HITACHI

HTS545050B9A

300

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

1.4 Optical Drive (HD DVD-ROM & CD-R/RW Drive)

The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD/DVD-ROM, CD-R/RW, DVD±R/±RW and DVD-RAM. It is a high-performance drive that reads DVD-ROM at maximum 8-speed and CD at maximum 24-speed. Write speed of DVD±R/±RW and DVD-RAM is different depending on the drive.

The DVD Super Multi drive is shown in Figure 1-4-1. The dimensions and specifications of the DVD Super Multi drive are described in Table 1-4-2, Table 1-4-3, Table 1-4-4, Table 14-5.

Figure 1-4-1 DVD Super Multi drive

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

Parameter Standard value

Outline dimensions

Parameter Standard value

Outline dimensions

Table 1-

Maker Width (mm) 128

Height (mm) 12.7 Depth (mm) 127 Mass (g) 168

Maker Width (mm) 128

Height (mm) 12.7 Depth (mm) 129

4-2

DVD Super Multi drive outline dimensions

HLDS

(GT20N-ATAK7N7 )

Panasonic

(UJ240/J890ADTJR-A)

HLDS

(GT20F-ATAK7N7)

Panasonic

(UJ141/UJ890EDTJR-A)

Parameter Standard value

Outline dimensions

Mass (g) 185

Maker Width (mm) 128

Height (mm) 12.7 Depth (mm) 127 Mass (g) 165

TSST

(TS-L633C)

TSST

(TS-L633Y)

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

Table 1-

Parameter

Label Flash Function

Data transfer

speed

Transfer

4-3

Read

Write

Burst mode

HLDS DVD Super Multi drive specifications

HLDS Drive Specification

GT20N-ATAK7N7 GT20F-ATAK7N7

No support Support

DVD-ROM 8x max. DVD-R(SL/DL) 8x/4x max. DVD+R(SL/DL) 8x/4x max. DVD-RW 8x max. DVD+RW 8x max. DVD-RAM (Ver.1.0) 2x

(Ver.2.2) 2x, 3x, 5x

DVD-Video 4x max. (Single/Dual layer) CD-R/RW/ROM 24x/24x/24x max. CD-DA (DAE: Ripping/Play) 20x/20x max.

DVD-R 2x CLV, 4x ZCLV, 8x CAV

DVD-R DL 2x CLV, 4x ZCLV

DVD-RW 1x, 2x CLV, 4x, 6x ZCLV

DVD-RAM 2x, 3x ZCLV, 5x PCAV(Ver.2.2)

(16x Media: Not support)

DVD+R 2.4x CLV, 4x ZCLV, 8x CAV

DVD+R DL 2.4x CLV, 4x ZCLV

DVD+RW .4x, 3.3x CLV, 4x ZCLV, 8x ZCLV (8x Speed disc: 3.3x CLV, 8x ZCLV)

CD-R 10x CLV, 16x, 24x ZCLV CD-RW 4x, 10x CLV, 16x ZCLV

PIO mode4/Multi word mode2/Ultra DMA mode2

Access time

(ms) (Random)

Buffer memory 2MB

CD-ROM 130ms (Typ.)

DVD-ROM 135ms (Typ.)

Qosmio X500 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

Table 1-

Parameter

Label Flash Function

Data transfer

speed

4-4

Panasonic DVD Super Multi drive specifications

Read

Write

Burst Transfer

mode

Panasonic Drive Specification

UJ240/UJ890ADTJR-A UJ141/UJ890EDTJR-A

No support Support

DVD-ROM :Max 8X CAV CD-ROM :Max 24X CAV

CD-R :Max24X CAV CD-RW :4X CLV High Speed CD-RW :10XCLV Ultra Speed CD-RW :Max 16X Zone CLV DVD-R :Max.8X CAV DVD-R DL :Max.4X Zone CLV DVD-RW :Max.6X Zone CLV DVD+R :Max.8X CAV DVD+R DL :Max.4X Zone CLV DVD+RW :Max.8X Zone CLV DVD-RAM :3-5X ZCLV ( 4.7GB)

PIO mode4/Multi word mode2/Ultra DMA mode2

Access time

(ms) (Random)

Buffer memory 2MB

CD-ROM 150ms (Typ.)

DVD-ROM 180ms (Typ.)

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Chapter 1 Hardware Overview

Table 1-

4-5

TSST DVD Super Multi drive specifications

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Chapter 1 Hardware Overview

1.5 Keyboard

The Qosmio X500 keyboard has two different kinds of placement, one is for US style and the other is for UK style.

Figure 1-5-1 is a view of the keyboard for US style

Figure 1-5-1 Keyboard for US style

Figure 1-5-2 is a view of the keyboard for UK style

Figure 1-5-2 Keyboard for UK style

See Appendix E for details of the keyboard layout

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Chapter 1 Hardware Overview

1.6 TFT Color Display

The Qosmio X500 Ganel use CCFL to control backlight.

1.6.1 LCD Module with CCFL Backlight

Figure 1-6-1 shows a view of the LCD module and Table 1-6-2 lists the specifications.

Figure 1-6-1 SAMSUNG LCD Module

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Chapter 1 Hardware Overview

Table 1-6-2 LCD module specifications

Specifications(WXGA+)

Item

Number of Pixel 1680 x 945 1920 x 1080 Dot spacing (mm) Display Colors 262,144 colors 262,144 colors

Samsung

LTN184KT02-T01

0.243 (H)× 0.243 (V) 0.213 (H)× 0.213 (V)

Samsung

LTN184HT04-T01

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1.6.2 CCFL Inverter Board

Table 1-10 lists the FL inverter board specifications.

Table 1-6-3 FL inverter board specifications

Input

Output

Item

Voltage (V) Power (W) Voltage (Vrms) Current

(f=55KHz)(mArms)

SUMIDA

TWS-449-341

8~21 8~21 8~21

7.5W 7.5W 7.5W

612~945 612~945 612~945

Chapter 1 Hardware Overview

Specifications

Ampower

T18I107.00

2.3±0.4 ~ 6.5±0.3

TDK

TBD573NR

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1.7 Power Rails

Table 1-7-1 lists the power rail output specifications.

Table 1-7-1 Power supply output rating

Power supply （Yes/No）

Name

Voltage [V]

Power OFF

Suspend mode

Power OFF Boot mode

No Main Battery (with RTC Battery)

+5VPCU

+5V

+3VPCU

+3V_S5

+3VSUS

+3V

+1.8VSUS

+SMDDR_VTERM

+SMDDR_VREF

+1.8V +1.5V +1.2V

+1.05v

+NB_CORE VCC_CORE

+VCCRTC

5 5 No No No

3.3

3.3 No No No

1.8

1.8 No No No

1.5 No No No

1.25 No No No

1.05 No No No

1.0~1.2 No No No

0.7~1.2 No No No

3.266

Yes Yes

Yes Yes Yes Yes

Yes Yes Yes

No No No No

No No No No No No

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1.8 Batteries

The PC has the following two batteries.

 Main battery  Real time clock (RTC) battery

Table 1-8-1 lists the specifications for these two batteries.

Table 1-8-1 Battery specifications

Chapter 1 Hardware Overview

1.8.1 Main Battery

The main battery is the primary power supply for the computer when the AC adapter is not connected.

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1.8.2 Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The power supply microprocessor controls power supply and detects a full charge when the AC adaptor and battery are connected to the computer.

 Battery Charge

When the AC adapter is connected, normal charging is used while the system is turned on and quick charge is used while the system is turned off. Refer to the following Table 1-13.

Table 1-8-2 Time required for charges of main battery

Charge is stopped in the following cases.

1. The main battery is fully charged

2. The main battery is removed

3. Main battery or AC adapter voltage is abnormal

4. Charging current is abnormal

 Data retaining time

When turning off the power in being charged fully, the retaining time is as following Table 1-8-3.

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Chapter 1 Hardware Overview

Table 1-8-3 Data retaining time

* If USB Seep and Charge function is enabled, the computer’s battery will discharge during

hibernation or when the computer is turned off.

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1.8.3 RTC Battery

The RTC battery provides the power supply to maintain the date, time, and other system information in memory.

Table 1-8-4 lists the Time required for charges of RTC battery and data preservation time.

Table 1-8-4 Time required for charges of RTC battery

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1.9 AC Adapter

Table 1-9-1 lists the AC adapter specifications.

Table 1-9-1 AC adapter specifications

Chapter 1 Hardware Overview

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Chapter 2 Troubleshooting Procedures

2-1 Qosmio X500 Maintenance Manual (960-Q08)

Chapter 2 Contents

2.1 Troubleshooting.............................................................................................................1

2.2 Troubleshooting Flowchart............................................................................................3

2.3 Power Supply Troubleshooting......................................................................................7

Procedure 1 Power Status Check ...................................................................7

Procedure 2 Connection Check......................................................................9

Procedure 3 Charging Check .......................................................................10

Procedure 4 Replacement Check ................................................................ 11

2.4 System Board Troubleshooting................................................................................... 12

Procedure 1 Message Check ....................................................................... 13

Procedure 2 Debugging Port Check............................................................ 14

Procedure 3 Replacement Check .................................................................14

2.5 USB FDD Troubleshooting .........................................................................................15

Procedure 1 FDD Head Cleaning Check .....................................................15

Procedure 2 Diagnostic Test Program Execution Check.............................16

Procedure 3 Connector Check and Replacement Check..............................17

2.6 2.5” HDD Troubleshooting..........................................................................................19

Procedure 1 Partition Check.........................................................................19

Procedure 2 Message Check ........................................................................20

Procedure 3 Format Check...........................................................................21

Procedure 4 Diagnostic Test Program Execution Check.............................22

Procedure 5 Connector Check and Replacement Check..............................23

2.7 Keyboard Troubleshooting ..........................................................................................24

Procedure 1 Diagnostic Test Program Execution Check.............................24

Procedure 2 Connector Check and Replacement Check..............................25

2.8 Touch pad Troubleshooting.........................................................................................26

Procedure 1 Diagnostic Test Program Execution Check.............................26

Procedure 2 Connector Check and Replacement Check..............................27

2-2 Qosmio X500 Maintenance Manual (960-Q08)

2.9 Display Troubleshooting..............................................................................................28

Procedure 1 External Monitor Check...........................................................28

Procedure 2 Diagnostic Test Program Execution Check.............................28

Procedure 3 Connector and Cable Check.....................................................29

Procedure 4 Replacement Check .................................................................30

2.10 Optical Disk Drive Troubleshooting............................................................................31

Procedure 1 Diagnostic Test Program Execution Check.............................31

Procedure 2 Connector Check and Replacement Check..............................31

2.11 Modem Troubleshooting..............................................................................................32

Procedure 1 Diagnostic Test Program Execution Check.............................32

Procedure 2 Connector Check and Replacement Check..............................32

2.12 LAN Troubleshooting..................................................................................................34

Procedure 1 Diagnostic Test Program Execution Check.............................34

Procedure 2 Connector Check and Replacement Check..............................34

2.13 Wireless LAN Troubleshooting...................................................................................35

Procedure 1 Transmitting-Receiving Check................................................35

Procedure 2 Antennas' Connection Check...................................................36

Procedure 3 Replacement Check .................................................................37

2.14 Sound Troubleshooting................................................................................................38

Procedure 1 Connector Check......................................................................38

Procedure 2 Replacement Check .................................................................39

2.15 Fingerprint Troubleshooting........................................................................................40

Procedure 1 Diagnostic Test Program Execution Check.............................40

Procedure 2 Connector Check and Replacement Check.............................40

2.16 Bluetooth Troubleshooting ..........................................................................................41

Procedure 1 Connector Check and Replacement Check.............................41

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2 Troubleshooting Procedures

2.1 Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction.

The FRUs covered are:

1. Power supply 6. Touch pad 11. Wireless LAN

2. System Board 7. Display 12. Sound

3. USB FDD 8. Optical Disk Drive 13, Finger Print Board

4. 2.5” HDD 9. Modem 14, Bluetooth

5. Keyboard 10. LAN

The Test Program operations are described in Chapter 3. Detailed replacement procedures are described in Chapter 4.

NOTE: After replacing the system board or CPU, it is necessary to execute the subtest 01

initial configuration of the 3.3 Setting of the hardware configuration in Chapter

3. Also update with the latest BIOS

After replacing the LCD, update with the latest EC/KBC.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary:

1. Phillips screwdrivers (For replacement procedures)

2. Implements for debugging port check  Toshiba Free-DOS system FD

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There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting.

(1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g.> Connection of modem

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2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1-1 as a guide for determining which troubleshooting procedures to execute. Before going through the flowchart steps, verify the following:

 Ask customer to enter the password if a password is registered.  Verify with the customer that Toshiba Windows is installed on the hard disk. Non-

Windows operating systems can cause the computer to malfunction.

 Make sure all optional equipment is removed from the computer.

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Figure 2-1-1 Troubleshooting flowchart (1/2)

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Figure 2-1-2 Troubleshooting flowchart (2/2)

If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities

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function to confirm which diagnostic test detected an error(s), and then perform the appropriate troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, display test, CD-ROM/DVD-

ROM test, expansion test, real timer test, sound test or Modem/LAN/Bluetooth /IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting

Procedures in Section 2.5.

3. If an error is detected on the hard disk test, perform the HDD Troubleshooting

Procedures in Section 2.6.

4. If an error is found on the keyboard test and pressed key display test, perform the

Keyboard Troubleshooting Procedures in Section 2.7.

5. If an error is found on the touch pad test, perform the touch pad Troubleshooting

Procedures in Section 2.8.

6. If an error is detected on the display test, perform the Display Troubleshooting

Procedures in Section 2.9.

7. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Disk

Drive Troubleshooting Procedures in Section 2.10.

8. If an error is detected on the modem test, perform the Modem Troubleshooting

Procedures in Section 2.11.

9. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.12.

10. If an error is detected on the wireless LAN test, perform the Wireless LAN

Troubleshooting Procedures in Section 2.13.

11. If an error is detected on the sound test, perform the Sound Troubleshooting

Procedures in Section 2.14.

12. If an error is detected on the fingerprint test, perform the fingerprint Troubleshooting

Procedures in Section 2.15.

13. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting

Procedures in Section 2.16.

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2.3 Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are:

Procedure 1: Power Status Check Procedure 2: Connection Check Procedure 3: Charging Check Procedure 4: Replacement Check

Procedure 1 Power Status Check

The following LED indicates the power supply status:

 Battery LED  DC IN LED

The Power Supply control displays the power supply status with the Battery LED and the DC IN LED as listed in the tables below.

Table 2-1 Battery icon

Battery icon Power supply status

Lights orange

Lights red

Blinks orange (even intervals)

Blinks orange once (at being switched on)

Doesn’t light Any condition other than those above.

Battery is charged and the AC adapter is connected. It has no relation with ON/OFF of the system power.

Battery is fully charged and the AC adapter is connected. It has no relation with ON/OFF of the system power.

The battery level is low while the system power is ON.

The system is driven by only a battery and the battery level is low.

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Table 2-2 DC IN icon

DC IN icon Power supply status

Lights red DC power is being supplied from the AC adapter. Blinks orange Power supply malfunction*1 Doesn’t light Any condition other than those above.

*1 When the power supply controller detects a malfunction, the DC IN icon blinks orange. When the icon is blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter.

2. Re-attach the battery pack and the AC adapter.

If the icon is still blinking after the operation above, check the followings:

Check 1 If the DC IN icon blinks orange, go to Procedure 2. Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or green, go to Procedure 4.

NOTE: Use a supplied AC adapter.

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Procedure 2 Connection Check

The wiring diagram related to the power supply is shown below:

Any of the connectors may be disconnected. Perform Check 1. Check 1 Make sure the AC adapter and the AC power cord is firmly plugged into the DC

IN connector PCN3 and wall outlet. If these cables are connected firmly, go to Check 2.

Check 2 Replace the AC adapter and the AC power cord with new ones.

 If the DC IN icon does not light, go to Procedure 4.  If the battery icon does not light, go to Check 3.

Check 3 Make sure the main battery pack is installed in the computer correctly. If the

battery is properly installed and the battery icon still does not light, go to Procedure 4.

Procedure 3 Charging Check

Check if the power supply controller charges the battery pack properly. Perform the following procedures:

Check 1 Make sure the AC adapter is firmly plugged into the DC IN socket. Check 2 Make sure the battery pack is properly installed. If it is properly installed, go to

Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack while connecting the battery pack and the AC adapter. If the battery pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too high or low. Leave the battery for a while to

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adjust it in the right temperature. If the battery pack is still not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack is still not charged,

go to Procedure 4.

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Procedure 4 Replacement Check

The power is supplied to the system board by the AC adapter. If either the AC adapter or the system board was damaged, perform the following Checks.

To disassemble the computer, follow the steps described in Chapter 4, Replacement Procedures.

When AC adapter is connected; Check 1 AC adapter may be faulty. Replace the AC adapter with a new one. If the problem

still occurs, perform Check 2.

Check 2 System board may be faulty. Replace the system board with a new one. When AC adapter is not connected ;

(When driving with battery pack) Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 2.

Check 2 System board may be faulty. Replace it with a new one.

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2.4 System Board Troubleshooting

This section describes how to determine if the system board is malfunctioning or not. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are:

Procedure 1: Message Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Replacement Check

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Procedure 1 Message Check

When the power is turned on, the system performs the Power On Self Test (POST) installed in the BIOS ROM. The POST tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.  If there is no error message, go to Procedure 2.  If Free-DOS or Windows is properly loaded, go to Procedure 3.

Check 1 If one of the following error messages is displayed on the screen, press the F2 key

as the message instructs. These errors occur when the system configuration preserved in the RTC memory (CMOS type memory) is not the same as the actual configuration or when the data is lost.

If you press the F2 key as the message instructs, the SETUP screen appears to set the system configuration. If error message (b) appears often when the power is turned on, replace the RTC battery.

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Procedure 2 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. These tests check the system board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to perform these tests.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Floppy Disk test

6. VGA test

7. VGA Memory test

8. Hard Disk test

9. CPU Temperature test

10. Main Battery test

11. BIOS test

12. CD-ROM/DVD-ROM test

13. System Status LED test

14. Wireless LAN test

15. LAN/Modem/Sound test

16. UUID test-DMI Information (Write DMI)

If an error is detected during these tests, go to Procedure 3.

Procedure 3 Replacement Check

System board may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace system board with a new one.

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2.5 USB FDD Troubleshooting

To check if the USB FDD is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: FDD Head Cleaning Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector Check and Replacement Check

Procedure 1 FDD Head Cleaning Check

FDD head cleaning is one option available in the Diagnostic Program. After connecting USB FDD, insert the Diagnostics Disk in the floppy disk drive. Turn on the

computer and run the test. And then clean the FDD heads using the cleaning kit. If the FDD still does not function properly after cleaning, go to Procedure 2.

Detailed operation is given in Chapter 3, Tests and Diagnostics. If the test program cannot be executed on the computer, go to Procedure 3.

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Procedure 2 Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

Make sure the floppy disk is formatted correctly and that the write protect tab is disabled. Floppy disk drive test error codes and their status names are listed in Table 2-7. If any other errors occur while executing the FDD diagnostics test, go to Check 1.

Table 2-7 FDD error code and status

Code Status

01h Bad command 02h Address mark not found 03h Write protected 04h Record not found 06h Media replaced 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h FDD not drive 80h Time out error (Not ready)

EEh Write buffer error

FFh Data compare error

Check 1 If the following message is displayed, disable the write protect tab on the floppy

disk by sliding the write protect tab to “write enable”. If any other message appears, perform Check 2.

Write protected

Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

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Procedure 3 Connector Check and Replacement Check

USB FDD is connected to USB port on system board and US board. US board is also connected to system board by cable. The connection of cable and board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks.

USB FDD can be connected to the following 4 ports on system board. Check 1 Make sure USB FDD is firmly connected to USB port. If the connection is loose,

connect firmly and repeat Procedure 2. If the problem still occurs, go to Check 2.

NOTE: When checking the connection, be sure to check it with care for the followings.

1. Cable can not be disconnected from the connector.

2. Cable is connected straight to the connector.

3. Cable is connected all the way seated in the connector.

4. Cable can not be broken.

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Check 2 USB FDD may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 3.

Check 3 Connect USB FDD to each port embedded on system board.

If it does not work properly, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the steps in

Chapter 4, Replacement Procedures.

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2.6 2.5” HDD Troubleshooting

To check if 2.5” HDD is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Partition Check Procedure 2: Message Check Procedure 3: Format Check Procedure 4: Diagnostic Test Program Execution Check Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the hard disk will be erased when the 2.5” HDD

troubleshooting procedures are executed. Transfer the contents of the hard disk to other storage drive(s). For the backup, refer to the User’s Manual.

Procedure 1 Partition Check

Insert the Toshiba Free-DOS system disk and start the computer. Perform the following checks:

Check 1 Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you

can change to drive C, go to Procedure 2.

Check 2 Input FDISK and press Enter. Choose Display Partition Information from the

FDISK menu. If drive C is listed in the Display Partition Information, go to Check

3. If drive C is not listed, return to the FDISK menu and choose the option to create a DOS partition or a logical DOS drive on drive C. If the problem still occurs, go to Procedure 2.

Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not

listed as active, return to the FDISK menu and choose the option to set the active partition for drive C. Then go to Procedure 2.

Check 4 Remove the system disk from the FDD and reboot the computer. If the problem

still occurs, go to Procedure 2. Otherwise, the 2.5” HDD is operating normally.

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Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.

Make sure no floppy disk is in the FDD. Turn on the computer and check the message on the screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with Check 1 below and perform the other checks as instructed.

Check 1 If either of the following messages appears, go to Check 3. If the following

messages do not appear, perform Check 3.

Insert system disk in drive

Press any key when ready .....

Non-System disk or disk error Replace and press any key when ready

Check 2 Using the SYS command of the Free-DOS, transfer the system to the 2.5” HDD.

If the system is not transferred, go to Procedure 3. Refer to the Free -DOS Manual for detailed operation.

If the following message appears on the display, the system program has been transferred to the HDD.

System Transferred

If an error message appears on the display, perform Check 3.

Check 3 2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the

steps described in Chapter 4, Replacement Procedures for disassembling.). Insert HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to Procedure 3.

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Procedure 3 Format Check

The computer’s HDD is formatted using the Free-DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required.

Refer to the Free-DOS Manual for the operation of Free-DOS. For the format by the test program, refer to the Chapter 3.

Check 1 Format an 2.5” HDD using Free-DOS FORMAT command. Type as FORMAT

C:/S/U. If 2.5” HDD can not be formatted, perform Check 2.

Check 2 Using the Free -DOS FDISK command, set the 2.5” HDD partition. If the

partition is not set, go to Check 3. If it is set, format 2.5” HDD using Free-DOS FORMAT command.

Check 3 Using the Diagnostic Disk, format 2.5” HDD with a format option (physical

format). If HDD is formatted, set the 2.5” HDD partition using Free-DOS FDISK command.

If you cannot format 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4.

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Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. The error codes and statuses are described in Table 2-8. If an error code is not displayed but the problem still occurs, go to Procedure 5.

Table 2-5-1 2.5” Hard disk drive error code and status

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Procedure 5 Connector Check and Replacement Check

HDD(s) is/are connected to the connector(s) on the system board. The connection of HDD(s) and board may be defective. Otherwise, they may be faulty. Disassemble the computer following instructions in Chapter 4, Replacement Procedures and perform the following checks.

Check 1 Make sure HDD(s) is/are firmly connected to the connector(s) on the system

board.

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If the problem still occurs, go to Check 2.

Check 2 (One of) HDD(s) may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures and check the operation. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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2.7 Keyboard Troubleshooting

To check if the computer’s keyboard is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Keyboard Test (DIAGNOSTIC TEST) and Pressed key display test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning properly.

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Procedure 2 Connector and Replacement Check

The connection of cable and board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure keyboard cable is firmly connected to system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem still occurs, go to Check 2.

Check 2 Keyboard may be faulty. Replace it with a new one following the instructions in

Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures

2.8 Touch pad Troubleshooting

To check if the computer’s touch pad is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Touch pad test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, touch pad is functioning properly.

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Procedure 2 Connector and Replacement Check

Check 1 Make sure the cable is firmly connected to system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem

still occurs, go to Check 2.

Check 2 Touch Pad or the cable may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures

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Troubleshooting Procedures

2.9 Display Troubleshooting

To check if the computer’s display is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: External Monitor Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector and Cable Check Procedure 4: Replacement Check

Procedure 1 External Monitor Check

Connect an external monitor to the computer’s external monitor port, and then boot the computer. The computer automatically detects the external monitor when “Power on Display” setting is “Auto-Selected” (Default) in BIOS Setup Menu. If this setting is “System LCD only”, external monitor cannot be displayed.

If the external monitor works correctly, the internal LCD may be faulty. Go to Procedure 3. If the external monitor appears to have the same problem as the internal monitor, system

board may be faulty. Go to Procedure 2.

Procedure 2 Diagnostic Test Program Execution Check

The Display Test program is stored in Diagnostics disk. This program checks the display controller on system board. Insert the Diagnostics disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. If an error is detected, go to Procedure 3.

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Procedure 3 Connector and Cable Check

LCD Module is connected to system board by an LCD/FL cable. FL inverter board is also connected to system board by an LCD/FL cable. And, fluorescent lamp is connected to FL inverter board by HV cable. Their cables may be disconnected from system board or FL inverter board. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures.

If the connection is loose, reconnect firmly and restart the computer. If the problem still occurs, go to Procedure 4.

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Procedure 4 Replacement Check

Fluorescent lamp, FL inverter, LCD module, HV cable and LCD/FL cable are connected to display circuits. Any of these components may be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks:

If LED backlight does not light, perform Check 1. If characters or graphics on the internal display are not displayed clearly, perform

Check 3. If some screen functions do not operate properly, perform Check 3. If LED backlight remains lit when the display is closed, perform Check 4.

Check 1 LCD/FL cable may be faulty. Replace FL/LCD cable with a new one following the

instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still occurs, perform Check 2.

Check2 FL inverter may be faulty. Replace FL inverter with a new one following the

instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still occurs, perform Check 3.

Check 3 LCD module may be faulty. Replace LCD module with a new one following the

instructions in Chapter 4, Replacement Procedure and test the display again. If the problem still occurs, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedure.

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2.10 Optical Disk Drive Troubleshooting

To check if optical disk drive is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the CD-ROM/DVD-ROM Test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

Prepare the tools before the test. If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The connection of optical disk drive and system board may be defective. Otherwise, they may be faulty. Disassemble the computer following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure optical disk drive is firmly connected to the connector on system board.

If the connection is loose, reconnect it firmly and return to Procedure 2. If the

problem still occurs, perform Check 2.

Check 2 Optical disk drive may be faulty. Replace it with a new one following the steps in

Chapter 4. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with new one following the instructions in

Chapter 4.

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2.11 Modem Troubleshooting

To check if modem is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute Modem test in the LAN/Modem/Bluetooth/IEEE1394 test program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected, perform Procedure 2.

Procedure 2 Connector Check and Replacement Check

MDC (Modem Daughter Card) is used as the modem for this computer. MDC is connected to system board by connector. And also, MDC is connected to system and LAN board by modem cable. If modem malfunctions, the connection of cable, board and module may be defective. Otherwise, they may be faulty.

Disassemble the computer following the steps described in Chapter 4 and perform the following checks:

Check 1 Make sure the following connections are firmly connected.

If any connector is disconnected, connect it firmly and return to Procedure 1. If the problem still occurs, perform Check 2.

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Check 2 Modem cable may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 3.

Check 3 MDC may be faulty. Replace it with a new one following the steps in Chapter 4. If

the problem still occurs, perform Check 4.

Check 4 Cable between MDC and system board may be faulty. Replace it with a new one

following the instructions in Chapter 4. If the problem still occurs, perform Check

Check 5 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4.

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2.12 LAN Troubleshooting

To check if the computer’s LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute LAN test in the LAN/Modem test program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The LAN function is embedded on system board. If LAN malfunctions, its connection is defective or LAN cable and system board may be faulty.

Check 1 Make sure LAN cable is firmly connected to the connector CN1. If the problem

still occurs, perform Check 2.

Check 2 LAN cable may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4.

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2.13 Wireless LAN Troubleshooting

To check if the computer's Wireless LAN is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Transmitting-Receiving Check Procedure 2: Antennas' Connection Check Procedure 3: Replacement Check

Procedure 1 Transmitting-Receiving Check

Before starting the test, make sure the

wireless communication is Enabled in BIOS setup

Check 1 Execute Wireless LAN test program to check the transmitting-receiving function

of wireless LAN. You will need a second computer that can communicate by wireless LAN. Perform the test following the instructions described in Chapter 3.

If the computer passes the test, the function is correctly working. If the computer does not pass the test, perform Procedure 2.

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Procedure 2 Antennas' Connection Check

The wireless LAN function-wiring diagram is shown below:

Any of the connections may be defective. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure the wireless communication is Enabled in BIOS setup

If the Wireless communication is "Disabled", change it to "Enabled". If the problem still occurs, perform Check 2.

Check 2 Make sure wireless LAN card is firmly connected to the CN15 on system board. If

the connector is defective, connect it firmly and perform Procedure 1. If the problem still occurs, perform Check 3.

Check 3 Make sure that wireless LAN antenna cables (black and white) are firmly

connected to the connectors on Wireless LAN card. If wireless LAN antenna cables are not connected properly, connect them firmly and perform Procedure 1. If the problem still occurs, go to the procedure 3.

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Procedure 3 Replacement Check

Wireless LAN card, wireless LAN antenna or system board may be faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then

perform the following checks:

Check 1 Wireless LAN antenna may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 2.

Check 2 Wireless LAN card may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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2.14 Sound Troubleshooting

To check if the sound function is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Connector Check Procedure 2: Replacement Check

Procedure 1 Connector Check

The connection of sound system is shown in the following figure.

As the connection may be defective, disassemble the PC and check each connection. If the problem still occurs, go to Procedure 2.

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Procedure 2 Replacement Check

 If External microphone/Headphone does not work properly, perform check 1.  If Internal microphone /Speaker does not work properly, perform check 2.  If HP out does not work properly, perform check 3.  If Volume control does not work properly, perform check 4.

Check 1 External microphone/Headphone may be faulty. Replace it with a new one

following the steps in Chapter 4. If the problem still occurs, perform Check 5.

Check 2 Internal microphone /Speaker may be faulty. Replace it with a new one following

the steps in Chapter 4. If the problem still occurs, perform Check 5.

Check 3 HP out may be faulty. Replace it with a new one following the steps in Chapter 4.

If the problem still occurs, perform Check 5.

Check 4 Volume control may be faulty. Replace it with a new one following the steps in

Chapter 4. If the problem still occurs, perform Check 6.

Check 5 Flat cable between AD board/Speaker and system board may be faulty. Replace it

with new cable following the instructions in Chapter 4. If the problem still occurs, perform Check 6.

Check 6 Audio board/System board may be faulty. Replace it with a new one following the

instructions in Chapter 4.

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2.15 Fingerprint Troubleshooting

To check if the computer’s Fingerprint is malfunctioning or not, follow the troubleshooting procedures below as instructed.

Procedure 1: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute Fingerprint test in the test program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected, perform Procedure 2.

Procedure 2 Connector Check and Replacement Check

The Fingerprint function is embedded on system board. If Fingerprint malfunctions, its connection is defective or Fingerprint cable and system board may be faulty.

Check 1 Make sure Fingerprint cable is firmly connected to the connector. If the problem

still occurs, perform Check 2.

Check 2 Fingerprint cable may be faulty. Replace it with a new one. If the problem still

occurs, perform Check4.

Check 3 Fingerprint may be faulty. Replace it with a new one following the steps in

Chapter 4. If the problem still occurs, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4.

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2.16 Bluetooth Troubleshooting

To check if the computer’s Bluetooth is malfunctioning or not, follow the troubleshooting procedure below as instructed.

Procedure 1: Connector Check and Replacement Check

Procedure 1 Connector Check and Replacement Check

The Bluetooth module is connected to system board. If Bluetooth malfunctions, its connection is defective or Bluetooth cable and system board may be faulty.

Check 1 Make sure Bluetooth cable is firmly connected to the connector CN27. If the

problem still occurs, perform Check 2.

Check 2 Bluetooth cable may be faulty. Replace it with a new one. If the problem s till

occurs, perform Check 3.

Check 3 Bluetooth may be faulty. Replace it with a new one following the steps in Chapter

4. If the problem still occurs, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4.

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Chapter 3 Diagnostic Programs

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Chapter 3 Contents

3.1 ............................................................3-3 Tests and Diagnostics Software Overview

3.2 ............................................................................... 3-4 Executing the Diagnostic Test

3.3 .........................................................................................................3-8 Subtest names

3.4 ..........................................................................................................3-11 System Test

3.5 ........................................................................................................3-18 Memory Test

3.6 ......................................................................................................3-22 Keyboard Test

3.7 ......................................................................................................... 3-25 Display Test

3.8 ..................................................................................................3-40 Floppy Disk Test

3.9 .....................................................................................................3-42 Hard Disk Test

3.10 ..........................................................................................3-45 Real Time Clock Test

3.11 .............................................................................................3-47 Cache Memory Test

3.12 ..............................................................................3-49 High Resolution Display Test

3.13 ...................................................................................................3-55 Multimedia Test

3.14 .................................................................................................. 3-56 MEMORY2 Test

3.15 ...................................................................3-58 Error Codes and Error Status Names

3.16 ........................................................................................................3-60 Running Test

3.17 .........................................................................................3-61 DMI INFOEMATION

3.17.1 ..............................................................................3-61 Check DMI Information

3.17.2 ................................................................................3-61 Write DMI Information

3.18 ......................................................................................................... 3-63 Log Utilities

3.18.1 ....................................................................................................3-63 Operations

3.19 ..........................................................................................3-65 System Configuration

3.20 ........................................................................................3-66 Running Test Edit Item

3.20.1 ....................................................................................3-66 Function Description

3.20.2 ..................................................................................3-66 Operation Description

3.21 .............................................................................3-68 Common Tests and Operation

3.21.1 ............................................................................3-68 How to operate a window

3.21.2 .....................................................................3-68 How to Stop the Test Program

3.21.3 ........................................................................................3-68 Test Status Screen

3.21.4 .........................................................................................3-70 Test Stop Display

3.21.5 .........................................................................................3-70 How to enter data

Test Program for Field.

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3.1 Tests and Diagnostics Software Overview

This chapter explains how to use the Tests and Diagnostics Software for the Satellite P500 and Satellite Pro P500 computer systems.

NOTES: Before starting the Tests and Diagnostics software:

1. Check all cables for loose connections.

2. Exit any application and close Windows.

The Diagnostics Menu consists of the following options:

 Diagnostic Test  Running Test  DMI Information  Log Utilities  System Configuration  Option

The Diagnostic Test Menu consists of the following functional tests:

 System Test  Memory Test  Keyboard Test  Display Test  Floppy Disk Test  Hard Disk Test  Real Time Clock Test  Cache Memory Test  High Resolution Display Test  Multimedia Test  Memory2 Test  FDD & HDD Error Retry Count Set

The following equipment is required to perform some of the diagnostic test programs:

 The Diagnostics Disk (all tests)  A formatted working disk for the floppy disk drive test (all tests)  A CD test media (Toshiba Backup CD ROM for the CD-ROM test)

The following sections detail the tests contained within the Diagnostic Test Menu. Refer to Sections 3.18, 3.19, 3.20 and, 3.21 for detailed information on the remaining functions of the Tests and Diagnostics software.

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3.2 Executing the Diagnostic Test

DOS is required to run the Diagnostics Program. To start the programs follow these steps:

1. Create a DOS bootable disk and copy all the files from the Tests and Diagnostics

software to the disk.

2. Insert the boot disk into the computer’s floppy disk drive and turn on the computer.

NOTES: If error message display “Sorry. This Model Type Not Match This Machine”: Please Check :

1. You test disk is match this model , ex. disk is 14” but machine is 13” .

2. The M/B EEPROM project type is math your test disk , if not , please use WDMI3.EXE

to modify with right LCD size .

The following screen displays:

TOSHIBA Satellite(Pro) P500 Diagnostics

Version v1.10

[ DIAGNOSTICS MENU ]

01.DIAGNOSTIC TEST

02.RUNNING TEST

03.DMI INFORMATION

04.LOG UTILITIES

05.SYSTEM CONFIGURATION

06.OPTION

99.EXIT

::Select item ESC :Escape

3. To select the Diagnostic Test from the Diagnostics Menu use the arrow keys to set the

highlight bar to 01 and press Enter.

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The following menu displays:

TOSHIBA Satellite(Pro) P500 Diagnostics Version V1.10

[ DIAGNOSTICS MENU ]

01. DIAGNOSTIC TEST

02. RUNNING TEST

03. DMI INFORMATION

04. LOG UTILITIES

05. SYSTEM CONFIGURATION

01. SYSTEM TEST 08. CACHE MEMORY TEST

01. SYSTEM TEST

06. OPTION

02. MEMORY TEST 09. HIGH RESOLUTION DISPLAY TEST

99. EXIT

03. KEYBOARD TEST 10. MULTIMEDIA TEST

04. DISPLAY TEST 11. MEMORY2 TEST

05. FLOPPY DISK TEST 88. FDD&HDD ERROR RETRY COUNT SET

06. HARD DISK TEST 99. EXIT TO DIAGNOSTICS MENU

07. REAL TIME CLOCK TEST

[ DIAGNOSTIC TEST MENU ]

:Select item Enter:Decision item Esc:Escape

::Select item ESC :Escape

Refer to Sections 3.4 through 3.14 for detailed descriptions of Diagnostics Tests 1 through

11. Item 88 sets the floppy disk drive and hard disk drive error retry count. Item 99 exits the submenu of the Diagnostic Test and returns to the Diagnostics Menu.

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01. SYS

4. Select the subtest you want to execute and press Enter. The following menu displays:

TOSHIBA Satellite(Pro) P500 Diagnostics Version V1.10

: :Select item ESC :Escape

[ DIAGNOSTICS MENU ]

01. DIAGNOSTIC TEST

02. RUNNING TEST

03. DMI INFORMATION

04. LOG UTILITIES

05. SYSTEM CONFIGURATION

01. SYSTEM TEST

01. SYSTEM TEST 9. REAL TIME CLOCK TEST

06. OPTION

02. MEMORY TEST 08. CACHE MEMORY TEST

99. EXIT

03. KEYBOARD TEST 09. HIGH RESOLUTION DISPLAY TEST

04. DISPLAY TEST 10. MULTIMEDIA TEST

05. FLOPPY DISK TEST 11. MEMRY2 TEST

06. HARD DISK TEST 88. FDD&HDD ERROR RETRY COUNT SET

07. REAL TIME CLOCK TEST 99. EXIT TO DIAGNOSTICS MENU

[ SYSTEM TEST ]

01. FAN ON/OFF

[ DIAGNOSTIC TEST MENU ]

02. Battery Test

03. CPU Temperature

99. Exit to DIAGNOSTIC TEST MENU

5. Select the desired test from the subtest menu and press Enter. The following Test

Parameter menu displays:

TOSHIBA Satellite(Pro) P500 Diagnostics Version V1.10

: :Select item ESC :Escape

[ DIAGNOSTICS MENU ]

01. DIAG STIC TEST NO

02. RUNNING TEST

03. DISK UTILITIES

4. LOG 0 UTILITIES URATION05. SYST CONFIGEIM

01. SYSTEM TEST 09. REAL TIME CLOCK TEST

06. OPT ON

02. MEMORY TEST 10. NPX TEST

99. EXIT

03. KEYBOARD TEST 11. HIGH RESOLUTION DISPLAY TEST

04. DISPLAY TEST 12. MULTIMEDIA TEST

05. FLOPPY DISK TEST 13. USB TEST

06. HARD DISK TEST 14. MEMORY2 TEST

07. REAL TIME CLOCK TEST 88. FDD&HDD ERROR RETRY COUNT SET

99. EXIT TO DIAGNOSTICS MENU

[ TEST PARAMETER ]

01. Go To Test

02. Test Loop : YES

03. Error Stop : NO

TEM TEST

[ DIAGNOSTIC TEST MENU ]

01. FAN ON/OFF

02. Batterey Test

03. CPU T

99. Exit

[ SYSTEM TEST ]

mperature

to DIAGNOSTIC TEST MENU

Use the arrow keys to highlight the desired option and press Enter.

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NOTES: The Item2 and 3 of Test Parameter are not used by some tests.

Go To Test

Move the highlight bar to Go To Test and press Enter to start executing the test.

Test Loop

Select NO to return the screen to the subtest menu after the test is complete. Select YES to set the test to run continuously until it is halted by the user.

Error Stop

Select NO to keep the test running even if an error is found. Select YES to stop the test program when an error is found and display the HALT OPERATION screen as shown below:

[[ HALT OPERATION ]] 1: Test end 2: Continue 3: Retry

These three selections have the following functions:

1: Terminates the test program and exits to the subtest menu. 2: Continues the test from the error. 3: Restarts the test from the beginning.

Use the arrow keys to move the cursor to the desired option and press Enter.

Table 3-1 in Section 3.3 lists the function of each test on the subtest menu. Table 3-2 in Section 3.15 lists the error codes and error status for each error.

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3.3 Subtest names

Table 3-1 lists the subtest names for each test program in the Diagnostic Test menu.

Table 3-1 Subtest Names(1/3)

No. Test Name No. Subtest Name

01 SYSTEM TEST 01

02 03 04

02 MEMORY TEST 01

02 03 04 05

03 KEYBOARD TEST 01

02 03 04 05 06

04 DISPLAY TEST 01

FAN ON/OFF check Battery TEST CPU Temperature 3D HDD Protection Test (90d) Conventional Memory Protected Mode Protected Mode (32MB-MAX) RAM Refresh Stress Test Pressed Key Display [109 KBD] Pressed Key Display [105 KBD] Pressed Key Display [104 KBD] Hot Key Display [9 KBD] Hot Key Display [1 KBD] PS/2 Mouse (Pointing 2Button) Character Attributes

Character Set 03 04 05 06 07 08 09 10 11 12

80* 25 Character Display

320* 200 Graphics Display

640* 200 Graphics Display

640* 480 Graphics Display

Display Page

“H” Pattern Display

Video DAC Register W/R/C

Color Graphics Display

Color Attributes Display

Color Tiling

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No. Test Name No. Subtest Name

Table 3-1 Subtest Names(2/3)

05 FLOPPY DISK TEST 01

02 03 04 05

06 HARD DISK TEST 01

02 03 04 05 06 07 08

07 REAL TIME CLOCK

TEST

08 CACHE MEMORY

TEST

01 02 03 01 02 03

Sequential Read

Sequential W/R/C

Random Address/Data

Write Specified Address

Read Specified Address

Sequential Read

Address Uniqueness

Random Address Data

Cross Talk and Peek Shift

Write Specified Address

Read Specified Address

Sequential Write

W-R-C Specified Address

Real Time Test

Backup Memory Test

Real Time Carry Test

Constant Data Test

Address Pattern Test

Increment/Decrement Test

09 HIGH RESOLUTION

DISPLAY TEST

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04 05 06 07 08 01 02 03 04 05 06

Bit Shift Pattern Test

*Write Disturb Test

Checker Board Test

Marching Test

Working Data Test

VRAM W/R/C Test

640* 480 Mode Display

800* 600 Mode Display

1024* 768 Mode Display

“H” Pattern Display

Focus Test (“E” Pattern)

Test Program for Field.

Table 3-1 Subtest Names(3/3)

No. Test Name No. Subtest Name

10 MULTIMEDIA TEST 01

02 03 04

11 MEMORY2 01

02 03 04

*This test cannot support.

Sequential Read Test Random Read Test Read Specified Address Test 1 point W/R/C Test All one/zero Test Walking 1/Walking 0 Test(Left) Walking 1/Walking 0 Test(Right) Walking 1/Walking 0 Test(Left /Right)

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3.4 System Test

To execute the System Test select 01 from the Diagnostic Test Menu, press Enter and follow the directions on the screen. The System Test contains three subtests. Move the highlight bar to the subtest you want to execute and press Enter.

Subtest 01 FAN ON/OFF Checking

Select 1,2,3 to control FAN on/off , 1=Fan on , 2=Fan off , 3=Exit .

[BOIFAN2.EXE] Program Version : 1.0 1: Fan On 2: Fan Off 3: Exit Fan1 Status On Fan1RPM : 5000 or Fan1 Status OFF Fan1RPM : 0 Fan2 Status On Fan2RPM : 2500 or Fan2 Status OFF Fan2RPM : 0

Subtest 02 Battery Test This will display battery information for check , press [ESC] to exit .

[BOIPCU.EXE] Program Version : 1.0 03-27-2007 voltage : 12522 mV Remaining capacity alarm : 400 mAh temperature : 24.4 ‘C Remaining time alarm : 10 min current : 1330 mA Battery mode : 0 average current : 1327 mA AtRate : 0 mA relative state of charge : 93 % At rate time to full : 65535 min absolute state of charge : 89 % At rate time to empty : 65535 min remaining capacity : 3546 mAh At rate O. K. : FFFF full charge capacity : 3800 mAh Maximun error : 2 % run time to empty : -1 min. Charging current : 2800 mA average time to empty : -1 min. Charging voltage : 12600 mA average time to full : 101 min. Manufacturer name : SANYO cycle count : 10 times Device name : NS2P3SZDNVWR design capacity : 4000 mAh Device chemistry : LION design voltage : 11100 mV Manufacturer data : 0 specification information : 2.1 Manufacture date : 9/13/2005 serial no. : 32009 STATUS : INIT

Press [ESC] KEY to exit

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Subtest 03 CPU Temperature This will display CPU Temperature for check , press [ESC] to exit . [CPU_TEMP.EXE] Program Version : 1.3 03-09-2009

CPU Temperature : XX GPU Temperature : XX

NOTES: If no external Graphics , GPU not report temperature .

Subtest 04 3D HDD Protection Test (90d)

1. For Field inspection T&D. This program judges by sampling five kinds of data shown below.

No Item Contents 1 Access

An access platform is leveling.

platform.

The Fixture which fixes PC by 90 degree inclination is used. 2 Test Fixture Vibration/shock doesn't take a PCB at the time of T&D inspection.

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3 Test1

The display of a test program and the set method of PC are shown below.

Display of a Test Program The portion which PC and Test-Fixture contact is green.

Set method of PC

Upper

Judgment

If all data is less than ranges, it will be OK.

Qosmio X500

Maintenance Manual (960-Q08) 13

Test Program for Field.

4 Test2

The display of a test program and the set method of PC are shown below.

Display of a Test Program

Set method of PC

Rear

Uppe

Judgment

If all data is less than ranges, it will be OK.

14 Qosmio X500 Maintenance Manual (960-Q08)

Test Program for Field.

5 Test3

The display of a test program and the set method of PC are shown below.

Display of a Test Program

Set method of PC

Right

Uppe

Judgment

If all data is less than ranges, it will be OK.

Qosmio X500

Maintenance Manual (960-Q08) 15

Toshiba qosmio x500 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Maintenance Manual

SAFETY PRECAUTIONS

Conventions

Acronyms

Keys

Key operation

User input

The display

Chapter 1 Contents

Chapter 2 Troubleshooting Procedures

Chapter 3 Diagnostic Programs

Chapter 4 Replacement Procedures

Appendices

1.1 Features

1.2 System Block Diagram

1.3 2.5-inch Hard Disk Drive

1.4 Optical Drive (HD DVD-ROM & CD-R/RW Drive)

1.5 Keyboard

1.6 TFT Color Display

1.6.1 LCD Module with CCFL Backlight

1.6.2 CCFL Inverter Board

1.7 Power Rails

1.8 Batteries

1.8.1 Main Battery

1.8.2 Battery Charging Control

1.9 AC Adapter

2.1 Troubleshooting

2.2 Troubleshooting Flowchart

2.3 Power Supply Troubleshooting

2.4 System Board Troubleshooting

2.5 USB FDD Troubleshooting

2.6 2.5” HDD Troubleshooting

2.7 Keyboard Troubleshooting

2.8 Touch pad Troubleshooting

2.9 Display Troubleshooting

2.10 Optical Disk Drive Troubleshooting

2.11 Modem Troubleshooting

2.12 LAN Troubleshooting

2.13 Wireless LAN Troubleshooting

2.14 Sound Troubleshooting

2.15 Fingerprint Troubleshooting

2.16 Bluetooth Troubleshooting

3.1 Tests and Diagnostics Software Overview

3.2 Executing the Diagnostic Test

3.3 Subtest names

3.4 System Test