Toshiba portege m500, satellite u200 Service Manual

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Toshiba Personal Computer

PORTÉGÉ M500

Satellite U200

Maintenance Manual

TOSHIBA CORPORATION

File Number 960-559

[CONFIDENTIAL]

Page 2

© 2006 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.

Toshiba Personal Computer PORTÉGÉ M500 Maintenance Manual First edition April 2006

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the PORTÉGÉ M500 at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation. Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries/regions. Windows and Microsoft are registered trademarks of Microsoft Corporation. Photo CD is a trademark of Eastman Kodak. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. i.LINK is a trademark of Sony Corporation.

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Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer PORTÉGÉ M500.

The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

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The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the PORTÉGÉ M500 system unit and

each FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module  Board layout  Pin assignments  Keyboard scan/character codes  Key layout  Wiring diagrams  BIOS rewrite procedures  EC/KBC rewrite procedures  Reliability

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Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the type face below:

Format complete System transferred

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Chapter 1 Hardware Overview

1.1 Features......................................................................................................................1-1

1.2 2.5-inch Hard Disk Drive......................................................................................... 1-12

1.3 Keyboard..................................................................................................................1-14

1.4 Optical Drive............................................................................................................ 1-15

1.5 TFT Color Display...................................................................................................1-17

1.6 Power Supply...........................................................................................................1-19

1.7 Batteries ...................................................................................................................1-21

1.8 AC Adaptor..............................................................................................................1-23

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting.........................................................................................................2-1

2.2 Troubleshooting Flowchart........................................................................................2-3

2.3 Power Supply Troubleshooting..................................................................................2-7

2.4 System Board Troubleshooting................................................................................2-19

2.5 USB FDD Troubleshooting .....................................................................................2-36

2.6 HDD Troubleshooting ............................................................................................. 2-39

2.7 Keyboard and Touch pad Troubleshooting..............................................................2-44

2.8 Display Troubleshooting..........................................................................................2-47

2.9 Optical Drive Troubleshooting................................................................................ 2-49

2.10 Modem Troubleshooting.......................................................................................... 2-51

2.11 LAN Troubleshooting..............................................................................................2-53

2.12 Bluetooth Troubleshooting ......................................................................................2-54

2.13 Wireless LAN Troubleshooting...............................................................................2-56

2.14 Sound Troubleshooting............................................................................................ 2-58

2.15 Bridge media Slot Troubleshooting.........................................................................2-61

2.16 Fingerprint sensor Troubleshooting......................................................................... 2-62

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Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test...................................................................................................3-1

3.2 Executing the Diagnostic Test................................................................................... 3-4

3.3 Setting of the hardware configuration .......................................................................3-9

3.4 Heatrun Test.............................................................................................................3-11

3.5 Subtest Names.......................................................................................................... 3-12

3.6 System Test.............................................................................................................. 3-14

3.7 Memory Test............................................................................................................ 3-16

3.8 Keyboard Test.......................................................................................................... 3-17

3.9 Display Test.............................................................................................................3-18

3.10 Floppy Disk Test......................................................................................................3-21

3.11 Printer Test...............................................................................................................3-23

3.12 Async Test ............................................................................................................... 3-25

3.13 Hard Disk Test......................................................................................................... 3-26

3.14 Real Timer Test........................................................................................................3-29

3.15 NDP Test.................................................................................................................. 3-31

3.16 Expansion Test.........................................................................................................3-32

3.17 CD-ROM/DVD-ROM Test .....................................................................................3-34

3.18 Error Code and Error Status Names.........................................................................3-35

3.19 Hard Disk Test Detail Status ................................................................................... 3-38

3.20 ONLY ONE TEST................................................................................................... 3-40

3.21 Head Cleaning.......................................................................................................... 3-47

3.22 Log Utilities.............................................................................................................3-48

3.23 Running Test............................................................................................................ 3-50

3.24 Floppy Disk Drive Utilities......................................................................................3-51

3.25 System Configuration ..............................................................................................3-56

3.26 Wireless LAN Test Program (Atheros) ...................................................................3-58

3.27 Wireless LAN Test Program (Intel-made a/b/g)......................................................3-65

3.28 LAN/Modem/Bluetooth/IEEE1394 Test Program .................................................. 3-69

3.29 Sound Test program.................................................................................................3-84

3.30 SETUP .....................................................................................................................3-90

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Chapter 4 Replacement Procedures

4.1 General....................................................................................................................... 4-1

4.2 Battery pack............................................................................................................... 4-8

4.3 PC card.....................................................................................................................4-10

4.4 Bridge media............................................................................................................ 4-11

4.5 HDD......................................................................................................................... 4-12

4.6 Optical drive.............................................................................................................4-15

4.7 Keyboard..................................................................................................................4-18

4.8 Memory module.......................................................................................................4-21

4.9 Cover FAT assembly ...............................................................................................4-23

4.10 Fingerprint sensor board..........................................................................................4-28

4.11 Touch pad.................................................................................................................4-30

4.12 SW membrane.......................................................................................................... 4-32

4.13 Bluetooth module.....................................................................................................4-34

4.14 Wireless LAN card ..................................................................................................4-36

4.15 MDC (Modem Daughter Card)................................................................................4-38

4.16 Internal microphone.................................................................................................4-40

4.17 RTC battery ............................................................................................................. 4-42

4.18 Harness holder/LAN cable.......................................................................................4-44

4.19 System board/DC-IN jack........................................................................................ 4-47

4.20 Modem jack/Wireless communication SW..............................................................4-50

4.21 Fan/CPU................................................................................................................... 4-53

4.22 HDD cable/PC card slot........................................................................................... 4-57

4.23 LCD unit/FL inverter...............................................................................................4-59

4.24 Speaker/LCD cable.................................................................................................. 4-65

4.25 Cover latch...............................................................................................................4-67

4.26 Wireless LAN antenna/Bluetooth antenna...............................................................4-68

4.27 Hinge........................................................................................................................4-70

4.28 Battery slider............................................................................................................ 4-72

4.29 Fluorescent Lamp.....................................................................................................4-73

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Appendices

Appendix A Handling the LCD Module ........................................................................... A-1

Appendix B Board Layout ................................................................................................ B-1

Appendix C Pin Assignments............................................................................................ C-1

Appendix D Keyboard Scan/Character Codes.................................................................. D-1

Appendix E Key Layout.....................................................................................................E-1

Appendix F Wiring Diagrams............................................................................................F-1

Appendix G BIOS rewrite Procedures.............................................................................. G-1

Appendix H EC/KBC rewrite Procedures......................................................................... H-1

Appendix I Reliability........................................................................................................I-1

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x [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)

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Chapter 1 Hardware Overview

[CONFIDENTIAL]

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1 Hardware Overview

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1 Hardware Overview

Chapter 1 Contents

1.1 Features.......................................................................................................................1-1

1.2 2.5-inch Hard Disk Drive.........................................................................................1-12

1.3 Keyboard ..................................................................................................................1-14

1.4 Optical Drive............................................................................................................1-15

1.4.1 DVD-ROM & CD-R/RW Drive.........................................................1-15

1.4.2 DVD-Super Multi Drive.....................................................................1-16

1.5 TFT Color Display ...................................................................................................1-17

1.5.1 LCD Module.......................................................................................1-17

1.5.2 FL Inverter Board ...............................................................................1-18

1.6 Power Supply............................................................................................................1-19

1.7 Batteries....................................................................................................................1-21

1.7.1 Main Battery .......................................................................................1-21

1.7.2 RTC battery.........................................................................................1-22

1.8 AC Adaptor ..............................................................................................................1-23

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1 Hardware Overview

Figures

Figure 1-1 Front of the computer .....................................................................................1-5

Figure 1-2 System unit configuration...............................................................................1-5

Figure 1-3 System unit block diagram .............................................................................1-6

Figure 1-4 2.5-inch HDD ...............................................................................................1-12

Figure 1-5 Keyboard ......................................................................................................1-14

Figure 1-6 LCD module .................................................................................................1-17

Tables

Table 1-1 2.5-inch HDD specifications ........................................................................1-12

Table 1-2 DVD-ROM&CD-R/RW drive specifications...............................................1-15

Table 1-3 DVD Super Multi drive specifications.........................................................1-16

Table 1-4 LCD module specifications ..........................................................................1-17

Table 1-5 FL inverter board specifications...................................................................1-18

Table 1-6 Power supply output rating...........................................................................1-20

Table 1-7 Battery specifications ...................................................................................1-21

Table 1-8 Time required for charges ............................................................................1-21

Table 1-9 Data preservation time..................................................................................1-22

Table 1-10 RTC battery charging/data preservation time...............................................1-22

Table 1-11 AC adapter specifications.............................................................................1-23

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1.1 Features 1 Hardware Overview

1 Features

1.1 Features

The Toshiba PORTÉGÉ M500 Personal Computer uses advanced Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features.

There some models and options according to BTO system. Refer to the Parts List for the configuration of each model and options.

 Microprocessor

The PORTÉGÉ M500 computer is equipped with one of the following processors.

Core

Duo

Duo 1.66GHz (Processor Number : T2300)

Intel® Core

1.83GHz (Processor Number : T2400)

2.00GHz (Processor Number : T2500)

2.16GHz (Processor Number : T2600)

2.33GHz (Processor Number : T2700)

Core

Solo

Solo 1.66GHz (Processor Number : T1300)

Intel® Core

1.83GHz (Processor Number : T1400)

Intel® Celeron® M

Celeron® M 1.46GHz (Processor Number : 410)

1.60GHz (Processor Number : 420)

1.73GHz (Processor Number : 430)

 Chipset

Equipped with Intel 945GM/940GML as North Bridge, Intel ICH7-M as South Bridge and Texas Instrument PCI7412 as Card Controller.

 VGA Controller

An internal Graphics Controller in North Bridge is used.

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1 Hardware Overview 1.1 Features

 Memory

Two DDR2-533/DDR2-667 SDRAM slots. Memory modules can be installed to provide a maximum of 4GB (Intel 945GM) or 2GB (Intel 940GML). Memory modules are available in 256MB, 512MB, 1024MB and 2048MB sizes.

 HDD

The computer has a 2.5-inch SATA HDD. The following capacities are available.

• 40/60/80/100/120 GB

 USB FDD

A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.

 Optical Drive

DVD-ROM&CD-R/RW drive or DVD Super Multi drive (double layer) can be installed.

 Display

LCD : Built-in 12.1 inch, 16M colors, WXGA (1280×800dots), thin type low

temperature poly-silicon TFT color display.

External monitor : Supported via an RGB connector.

 Keyboard

An-easy-to-use 84(US)/85(UK)-key keyboard provides a numeric keypad overlay for fast numeric data entry or for cursor and page control. The keyboard also includes two keys that have special functions in Microsoft

Windows® 2000/XP. It supports software that

uses a 101- or 102-key enhanced keyboard.

 Touch pad

A Touch Pad and control buttons in the palm rest enable control of the on-screen pointer and scrolling of windows.

 Batteries

The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory).

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1.1 Features 1 Hardware Overview

 Universal Serial Bus (USB2.0)

Three USB ports are provided. The ports comply with the USB2.0 standard.

 IEEE 1394 port

The computer comes with one IEEE 1394 port. It enables high-speed data transfer directly from external devices such as digital video cameras.

 External monitor (RGB) port

The port enables connection of an external monitor, which is recognized automatically by Video Electronics Standards Association (VESA) Display Data Channel (DDC) 2B compatible functions.

 PC card slot

A PC card slot is provided. The PC card slot (PCMCIA) accommodates one Type II card.

 Bridge media slot

This supports one SD memory card/SDIO card/Memory stick/Memory stick PRO/xD picture card/MultiMediaCard slot. Data can be read and written by inserting each media to the slot.

 Fingerprint sensor

The computer is equipped with a fingerprint sensor and fingerprint authentication utility. They enable only person who has registered his/her fingerprint to use the computer.

 Sound system

The sound system is equipped with the following features:

•

Stereo speakers

•

Built-in microphone

•

Volume control

•

Stereo headphone jack

•

External microphone jack

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1 Hardware Overview 1.1 Features

 Internal modem

The computer contains a MDC, enabling data and fax communication. It supports ITU-T V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data transmission, and 14,400 bps for fax transmission. However, the actual speed depends on the line quality. The RJ11 modem jack is used to accommodate a telephone line. Both of V.90 and V.92 are supported only in USA, Canada and Australia. Only V.90 is available in other regions.

 Internal LAN

The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASET), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T). It also supports Wakeup on LAN (WOL), Magic Packet and LED. Some models are not equipped with a Gigabit Ethernet LAN.

 Wireless LAN

The computer is equipped with PCI Express Mini Card type wireless LAN card that supports 802.11 b/g or 802.11 a/b/g in the PCI Express MiniCard slot. This function can be switched on and off by a switch on the computer.

 Bluetooth

The computer is equipped with Bluetooth (V2.0+EDR) communications standard enable wireless connection between electronic devices such as computers and printers. It supports wireless communication switch.

 Presentation button

This button switches the display between internal display, external display, simultaneous display and multi-monitor display.

 TOSHIBA Assist button

When this button is pressed during power-on, the PC is connected to “Toshiba Assist”. When this button is pressed during power-off, the PC is turned on and connected to “Toshiba Assist”.

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1.1 Features 1 Hardware Overview

The front of the computer is shown in figure 1-1.

Figure 1-1 Front of the computer

The system unit configuration is shown in figure 1-2.

Figure 1-2 System unit configuration

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1 Hardware Overview 1.1 Features

System Unit Block Diagram Figure 1-3 is a block diagram of the system unit.

Figure 1-3 System unit block diagram

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1.1 Features 1 Hardware Overview

The system unit is composed of the following major components:  Processor

Intel® CoreTM Duo Processor (dual core) or Intel® CoreTM Solo Processor (single core)

• Core speed:

Dual core: 1.66GHz (T2300) /1.83GHz (T2400)/2.00GHz (T2500)/

2.16GHz (T2600)/2.33GHz (T2700)

Single core 1.66GHz (T1300)/1.83GHz (T1400)

( ): Processor Number

– Processor bus speed: 667MHz – Core voltage: 0.50 to 1.30V – Integrated L1 cache memory of 64KB (32KB +32KB) – Integrated L2 cache memory of 2MB – Integrated NDP – 478-pin Micro FC-PGA package

Intel

Celeron® M Processor

• Core speed:

1.46GHz (410)/1.60GHz (420)/1.72GHz (430) ( ): Processor Number

– Processor bus speed: 533MHz – Core voltage: 1.00 to 1.30V – Integrated L1 cache memory of 64KB (32KB +32KB) – Integrated L2 cache memory of 1MB – Integrated NDP – 478-pin Micro FC-PGA package

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1 Hardware Overview 1.1 Features

 Memory

Two memory slots capable of accepting DDR2-SDRAM 256MB, 512MB, 1024MB or 2048MB memory modules for a maximum of 4GB (Intel 945GM) or 2GB (Intel 940GML).

• 200-pin Small Outline DIMM

• 1.8V operation

• PC2-4200(DDR2-533)/PC2-5300(DDR2-667) support

 Serial Peripheral Interface (SPI)

• One STMicro M25PE80-VMW6TG is used.

• 8Mbits of flash memory are used.

– 320KB for System BIOS – 64KB for VGA BIOS – 64KB for Finger Print PBA – 128KB for LAN BIOS – 24KB for Boot – 16KB for Parameter Block – 32KB for Option Log – Others

 North Bridge

• One Intel 945GM/940GML is used.

• Features:

– Supports Yonah Processor System Bus – Supports System Memory : DDR2-400/DDR2-533/DDR2-667,

4GB (Intel 945GM) (max) or 2GB (Intel 940GML) (max)

– Internal Graphics Controller : Inter Generation 3.5 Integrated GFX Core

(250MHz)

– DMI(Direct Media Interface) – Supports ICH. – 1466-ball 37.5×37.5×2.56mm FC-BGA package

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1.1 Features 1 Hardware Overview

 South Bridge (Intel ICH7-M)

• Features: – DMI(Direct Media Interface) – PCI Express I/F (4 ports) – PCI Bus I/F Rev2.3 (6 PCI REQ/GNT Pairs) – Integrated Serial ATA Host Controller (2 Prots,150MB/S) – Integrated IDE Controller (Ultra ATA 100/66/33) – AC’97 2.3 codecs – Intel High Definition controller (Azalia) – USB 1.1/2.0 Controller 8 ports – Built-in LAN controller (WfM 2.0 & IEEE 802.3 compliance) – Power Management (ACPI 2.0 compliance) – SMBus2.0 controller – Low Pin Count (LPC) interface (EC/KBC, Super I/O) – IRQ controller – Serial Interrupt Function – Suspend/Resume control – Built –in RTC – GPIO

– 652-ball 31×31×2.51mm BGA Package

 PC Card Controller (TI PCI7412)

− PCI I/F

− CardBus / Ultra media Controller (1 socket)

− SD/MMC, Memory Stick, XD Card Controller

− 1394 Controller (2 ports)

– 288-ball, 16×16×1.4mm, BGA Package

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1 Hardware Overview 1.1 Features

 GPU

Graphics interface in North Bridge (Intel 945GM/940GML) is used.

− PCI Express Interface

− LCD Interface LVDS 2ch, Supports UXGA (1600×1200)

− Analog CRT : 400MHz RAMDAC, QXGA (2048×1536) monitor

− Does not support DVI

 Sound Controller

• Azalia Link (Intel High Definition Audio I/F) built in the South Bridge (ICH7-M) +

ADI AD1981HD

− Stereo speakers

− Built-in microphone

− Volume control

− Stereo headphone jack

− External microphone jack

 Modem Controller

• Askey/FOXCONN-made one MDC is used.

• This controller has the following functions:

– One RJ11 port – V.92 (V.90) 56K Modem/FAX – Supports Ring Wakeup

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1.1 Features 1 Hardware Overview

 Internal LAN Controller

• Intel made Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN

(100 megabits per second, 100BASE-TX) or Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T) is used. Some models are not equipped with a Gigabit Ethernet LAN.

• This controller has the following functions: – PCI-Ex connection

– Supports Gigabit Ethernet – Supports Fast Ethernet – One RJ45 port – Supports WOL – Supports Magic Packet – Supports LED – Makes LAN to “Disable” in BIOS

 Wireless LAN

• One Mini PCI Express Card slot

− Supports 802.11b/g or 802.11a/b/g

− Supports Communication SW

− Supports W-LAN via PCMCIA (Euro : GSM/GPRS)

− Does not support WOL

 Other main system chips

• Clock Generator (ICS-made 954321AGLFT)

• EC/KBC (Renesas-made M306KAFCLRP U0)

• PSC (Toshiba-made TMP86FS49UG)

• Temperature sensor (ADM-made 1032ARMZ ×2)

• Acceleration sensor (ST Micro-made LIS3L02AQ3)

• TPM (Infineon-made SLB9635 TT 1.2)

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1 Hardware Overview 1.2 2.5-inch Hard Disk Drive

1.2 2.5-inch Hard Disk Drive

The removable HDD is a random access non-volatile storage device. It has a non-removable

2.5-inch magnetic disk and mini-Winchester type magnetic heads. The computer supports a 40GB, 60GB, 80GB, 100GB or 120GB. The HDD is shown in figure 1-4. Specifications are listed in Table 1-1.

Figure 1-4 2.5-inch HDD

Table 1-1 2.5-inch HDD specifications (1/2)

Specifications

Items

Outline Width (mm) dimensions Height (mm) Depth (mm) Weight (g)

Storage size (formatted) 40GB 60GB 80GB 100GB Speed (RPM) 5,400 Data transfer rate (Mb/s) 218-429 244.7-474.7 218-429 236.1-456.0 Data buffer size (KB) 8,192 16,384 Average seek time (ms)

Read Motor startup time (s) 4 typ. 3.5 typ. 4 typ.

TOSHIBA

HDD2D34BZK01

98 max. 102 max.

TOSHIBA

HDD2D35BZK01

69.85±0.25

9.5±0.2

100±0.41

TOSHIBA

HDD2D32BZK01

TOSHIBA

HDD2D30BZK01

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1.2 2.5-inch Hard Disk Drive 1 Hardware Overview

Table 1-1 2.5-inch HDD specifications (2/2)

Specifications

Items

Outline Width (mm) dimensions Height (mm) Depth (mm) Weight (g)

Storage size (formatted) 40GB 60GB 80GB 100GB Speed (RPM) 5,400 Data transfer rate

To/From media To/From host

Data buffer size (MB) 8

HITACHI GST

G8BC00029411

HITACHI GST

G8BC00029611

HITACHI GST

G8BC00029811

69.85±0.25

9.5±0.2

100.2±0.25

95 max. 102 max.

493 Mb/s max.

1.5Gbps

HITACHI GST

G8BC00029A11

Average seek time (ms) Read

Motor startup time (s) 3.5 typ.

Specifications

Items

Outline Width (mm) dimensions Height (mm) Depth (mm) Weight (g)

Storage size (formatted) 120GB 100GB Speed (RPM) 5,400 7,200 Data transfer rate

To/From media (Mb/s)

To/From host (Gbps) Data buffer size (KB) 8,192 8,192 Average seek time (ms)

Read

TOSHIBA

HDD2D31BZK01

HITACHI GST

G8BC0002NA10

69.85±0.25 69.85±0.25

9.5±0.2 9.5±0.2

100±0.41 100.2±0.25

102 max. 115 max.

244.7-474.7

629 max.

12 10 typ.

1.5

Motor startup time (s) 3.5 typ. 4 typ.

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1 Hardware Overview 1.3 Keyboard

1.3 Keyboard

The keyboard is mounted 84(US)/85(UK) keys that consist of character key and control key. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller.

Figure 1-5 is a view of the keyboard. See Appendix E about a layout of the keyboard.

Figure 1-5 Keyboard

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1.4 Optical Drive 1 Hardware Overview

1.4 Optical Drive

1.4.1 DVD-ROM & CD-R/RW Drive

The DVD-ROM & CD-R/RW drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15inch) CD-ROM, DVD-ROM and CD-R/RW.

The specifications of the DVD-ROM & CD-R/RW drive are described in Table 1-2.

Table 1-2 DVD-ROM & CD-R/RW drive specifications

Item

MATSUSHITA G8CC00025A20

Outline dimensions

Data transfer speed (Read) DVD-ROM

CD-ROM Data transfer speed (Write)

CD-R CD-RW High Speed CD-RW Ultra Speed CD-RW

ATAPI Burst (MB/s) PIO Mode

DMA Mode Ultra DMA Mode

Data Buffer Capacity 2MB

Width (mm) 128 (excluding projections) Height (mm) 9.5 (excluding projections) Depth (mm) 129 (excluding projections) Mass (g) 141±3

Specifications

Max. 8x CAV

Max. 24x CAV

Max. 4x CLV

Max. 10x CLV

Max. 24x CAV

16.6 (PIO MODE4)

16.6 (Multi Word Mode2)

33.3 (Ultra DMA Mode2)

Access time (ms) CD-ROM

DVD-ROM Supported Disks CD: CD/CD-ROM (12cm, 8cm), CD-R,

CD-RW

DVD:DVD-ROM, DVD-R, DVD-RW, DVD-RAM,

DVD-R DL, DVD+RW, DVD+RAM, DVD+R DL

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA,

PHOTO CD, CD-Extra(CD+), CD-text

DVD:DVD-R, DVD-RW (Ver.1.2),

DVD-Video, DVD+R, DVD+RW, DVD-RAM (2.6GB/4.7GB)

150 typ. (Random) 170 typ. (Random)

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1 Hardware Overview 1.4 Optical Drive

1.4.2 DVD-Super Multi Drive

The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CD-ROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVDRAM, DVD-R DL and DVD+R DL.

The specifications are listed in Table 1-3.

Table 1-3 DVD Super Multi drive specifications

Specifications Item

MATSUSHITA G8CC00030120

Outline dimensions

Data transfer speed (Read) DVD-ROM CD-ROM

Data transfer speed (Write) CD-R CD-RW High Speed CD-RW Ultra Speed CD-RW DVD-R DVD-R DL DVD-RW DVD+R DVD+R DL DVD+RW DVD-RAM

ATAPI Burst (MB/s) PIO Mode DMA Mode Ultra DMA Mode

Width (mm) 128 (excluding projections) Height (mm) 9.5 (excluding projections) Depth (mm) 129 (excluding projections) Mass (g) 140±5

Max. 8x CAV

Max. 24x CAV

Max. 24x ZCLV

Max. 4x CLV Max. 10x CLV Max. 16x CLV Max. 8x ZCLV

Max. 2x CLV Max. 4x ZCLV Max. 8x ZCLV

Max. 2.4x CLV

Max. 4x ZCLV

Max. 2-3x ZCLV (4.7GB)

16.6 (PIO MODE4)

16.6 (Multi Word Mode2)

33.3 (Ultra DMA Mode2) Data Buffer Capacity 2MB Access time (ms)

CD-ROM DVD-ROM

Supported Disks CD: CD/CD-ROM (12cm, 8cm), CD-R, CD-RW

DVD: DVD-ROM, DVD-R, DVD-RW, DVD-RAM, DVD-R DL, DVD+RW, DVD+RAM, DVD+R DL

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, Photo CD (multi-

Session), Video CD, CD-Extra (CD+), CD-text

DVD:DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB),

DVD-R DL, DVD-RW (Ver.1.1, Ver.1.2), DVD-RAM, DVD+R, DVD+R DL, DVD+RW

150Msec typ. 180msec typ.

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1.5 TFT Color Display 1 Hardware Overview

1.5 TFT Color Display

The TFT color display consists of 12.1-inch WXGA LCD module and FL inverter board.

1.5.1 LCD Module

The LCD module used for the TFT color display uses a backlight as the light source and can display a maximum of 16M colors with 1,200 x 800 resolution. The GPU in North Bridge can control internal and external WXGA support displays simultaneously.

Figure 1-6 shows a view of the LCD module and Table 1-4 lists the specifications.

Figure 1-6 LCD module

Table 1-4 LCD module specifications

Specifications

Item

12.1-inch WXGA TFT (TMD G33C0003C110)

Number of Dots 1,280(W) x 800(H) Dot spacing (mm) 0.204(H) x 0.204(V) Display range (mm) 275.8(H) x 178.0(V)

Specifications

Item

12.1-inch WXGA TFT (SAMSUNG G33C0003K110)

Number of Dots 1,280(W) x 800(H) Dot spacing (mm) 0.204(H) x 0.204(V) Display range (mm) 275.8(H) x 178.0(V)

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1 Hardware Overview 1.5 TFT Color Display

1.5.2 FL Inverter Board

The FL inverter board supplies a high frequency current to illuminate the LCD module. Table 1-5 lists the FL inverter board specifications.

Table 1-5 FL inverter board specifications

Item Specifications

G71C00011221

Voltage (VDC) 5 Input Power (W) 7

Output

Voltage (Vrms) 750 Current (mArms) 6.00 Power (W/VA) 5/7

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1.6 Power Supply 1 Hardware Overview

1.6 Power Supply

The power supply supplies many different voltages to the system board and performs the following functions:

1. Judges that the DC power supply (AC adapter) is connected to the computer.

2. Detects DC output and circuit malfunctions.

3. Controls the display of battery icon and DC IN icon.

4. Turns the battery charging system on and off and detects a fully charged battery.

5. Turns the power supply on and off.

6. Provides the detection of a low battery.

7. Calculates the remaining battery capacity.

8. Controls the transmission of the status signal of the main battery. The power supply output rating is specified in Table 1-6.

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1 Hardware Overview 1.6 Power Supply

Table 1-6 Power supply output rating

Power supply

Name

PPV

PTV 1.05 No No No CPU, GMCH, ICH7-M 1R5-P1V 1.5 No No No 1R8-B1V 1.8

2R5-P2V 2.5 No No No GMCH, ICH7-M

LAN2R5-E2V 2.5

MR0R9-B0V 0.9

0R9-P0V 0.9 No No No DDR2-SDRAM

P3V 3.3 No No No

Voltage

[V]

1.500 -

0.300

Power OFF

(Suspend

mode)

No No No CPU

Yes

Yes Yes / No Yes

Power OFF

(Boot mode)

No No GMCH, DDR2-SDRAM

battery

CPU, GMCH, ICH7-M, PCI-e Mini Card

No LAN

Clock Generator, Thermal Sensor, GMCH, SDRAM(SPD), ICH7-M, HDD, PC-Card Cont., PCCard Power, PCI-e Mini Card (WLAN), FWH, LED, TPM, LCD, AD1981HD

Object

ICH7-M, PCI-e Mini Card

E3V 3.3

S3V 3.3

FM-P3V 3.3 No No No Flash Media

BT-P3V 3.3 No No No Bluetooth

LAN-E3V 3.3

LAN1R2-E1V 1.2

P5V 5 No No No

E5V 5

M5V 5

MCV 5

SND-P5V 5 No No No AN12941A

A4R7-P4V 4.7 No No No AD1981HD, AN12941A

R3V 2.0 -3.5

Yes Yes / No

Yes Yes

Yes Yes / No Yes Yes / No

Yes Yes / No Yes Yes Yes Yes

Yes Yes Yes

No EC/KBC

No LAN No LAN

No ICH7-M, USB Power No LED No PSC

(WLAN), MDC, Serial Flash, Finger Sensor

ICH7-M, ODD, HDD, PCCard Power, LED, KB, PAD, CRT, FAN, FL-Inv

ICH7-M (RTC)

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1.7 Batteries 1 Hardware Overview

1.7 Batteries

The computer has two types of batteries as follows:

 Main battery  Real Time Clock (RTC) battery

The battery specifications are listed in Table 1-7.

Table 1-7 Battery specifications

Battery name Material Output voltage Capacity

Main battery

RTC battery GDM710000041 Ni-MH 2.4 V 15 mAh

G71C0004G710 G71C0004G810

Li-Ion 10.8 V 4,700 mAh

1.7.1 Main Battery

The removable main battery pack is the computer’s main power source when the AC adaptor is not attached. The main battery maintains the state of the computer when the computer enters in resume mode.

 Battery Charge

When the AC adapter is connected, normal charging is used while the system is turned on and quick charge is used while the system is turned off. Table 1-8 lists the charging time required for charges.

Table 1-8 Time required for charges

Battery type Power on (hours) Power off (hours)

Main battery (4,700 mAh) About 5.5 to 12.0 About 3.0

Charge is stopped in the following cases.

1. The main battery is fully charged.

2. The main battery is removed.

3. Main battery or AC adapter voltage is abnormal.

4. Charging current is abnormal.

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1 Hardware Overview 1.7 Batteries

 Data preservation time

When turning off the power in being charged fully, the preservation time is as following Table 1-9.

Table 1-9 Data preservation time

Battery type Standby mode Boot mode

Main battery (4,700 mAh) 6 days 60 days

1.7.2 RTC battery

The RTC battery provides power to keep the current date, time and other setup information in memory while the computer is turned off. Table 1-10 lists the charging time and data preservation period of the RTC battery.

Table 1-10 RTC battery charging/data preservation time

Status Time

Charging Time (power on) 8 hours Data preservation period (full charge) 30 days

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1.8 AC Adapter 1 Hardware Overview

1.8 AC Adapter

The AC adapter is used to charge the battery. Table 1-11 lists the AC adapter specifications.

Table 1-11 AC adapter specifications

Parameter Specification

G71C0002SC10 G71C0004A510 Power 60W (Peak 75W) Input voltage 100V/240V Input frequency 50Hz to 60Hz Input current 1.5A or less (100V-240V 4Aload) Output voltage 15V Output current 0A to 4A (At constant voltage mode)

Parameter Specification

G71C00043310 G71C00049510 Power 75W (Peak 90W) Input voltage 100V/240V Input frequency 50Hz to 60Hz Input current 1.5A or less (100V-240V) Output voltage 15V Output current 0A to 5A (At constant voltage mode)

5A to 6A (At surge load mode)

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1 Hardware Overview 1.8 AC Adapter

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Chapter 2 Troubleshooting Procedures

[CONFIDENTIAL]

Page 40

2 Troubleshooting Procedures

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2 Troubleshooting Procedures

Chapter 2 Contents

2.1 Troubleshooting..........................................................................................................2-1

2.2 Troubleshooting Flowchart ........................................................................................2-3

2.3 Power Supply Troubleshooting..................................................................................2-7

2.4 System Board Troubleshooting................................................................................2-19

2.5 USB FDD Troubleshooting......................................................................................2-36

2.6 HDD Troubleshooting..............................................................................................2-39

2.7 Keyboard and Touch pad Troubleshooting..............................................................2-44

2.8 Display Troubleshooting..........................................................................................2-47

2.9 Optical Drive Troubleshooting.................................................................................2-49

2.10 Modem Troubleshooting ..........................................................................................2-51

2.11 LAN Troubleshooting ..............................................................................................2-53

2.12 Bluetooth Troubleshooting.......................................................................................2-54

2.13 Wireless LAN Troubleshooting ...............................................................................2-56

2.14 Sound Troubleshooting ............................................................................................2-58

2.15 Bridge media Slot Troubleshooting..........................................................................2-61

2.16 Fingerprint sensor Troubleshooting .........................................................................2-62

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2 Troubleshooting Procedures

Figures

Figure 2-1 Troubleshooting flowchart ..................................................................................2-4

Figure 2-2 A set of tool for debug port test.........................................................................2-22

Tables

Table 2-1 Battery icon..........................................................................................................2-7

Table 2-2 DC IN icon...........................................................................................................2-8

Table 2-3 Error code ..........................................................................................................2-10

Table 2-4 Debug port (Boot mode) error status.................................................................2-23

Table 2-5 FDD error code and status.................................................................................2-37

Table 2-6 HDD error code and status ................................................................................2-42

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2.1 Troubleshooting 2 Troubleshooting Procedures

2.1 Troubleshooting

Chapter 2 describes how to determine if a Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. The FRUs covered are:

1. Power Supply 6. Display 11. Wireless LAN

2. System Board 7. Optical Drive 12. Sound components

3. USB Floppy Disk Drive 8. Modem 13. Bridge media Slot

4. Hard Disk Drive 9. LAN 14. Fingerprint sensor

5. Keyboard/Touch pad 10. Bluetooth

The Test Program operations are described in Chapter 3. Detailed replacement procedures are described in Chapter 4.

NOTE: Before replacing the system board, it is necessary to execute the subtest 03 DMI

Information save of the 3.3 Setting of the hardware configuration in Chapter 3.

After replacing the system board, it is necessary to execute the subtest 04 DMI

Information recovery and subtest 08 System configuration display of the 3.3 Setting of the hardware configuration in Chapter 3.

Also update with the latest EC/KBC as described in Appendix H “EC/KBC

Rewrite Procedures”.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary:

1. Phillips screwdrivers (For replacement procedures, Refer to Chapter 4)

2. Implements for debugging port check

•

Toshiba MS-DOS system FD

•

RS-232C cross cable

•

Test board with debug port test cable

•

PC for displaying debug port test result

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2 Troubleshooting Procedures 2.1 Troubleshooting

There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting.

(1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g> Connection of modem

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2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which FRU malfunctions. Before going through the flowchart steps, check the following:

 Ask the user if a password is registered and, if it is, ask him or her to enter the

password.

 Make sure that Windows® XP preinstalled by Toshiba is installed on the hard disk.

Operating systems not preinstalled by Toshiba can cause the computer malfunction.

 Make sure all optional equipment is removed from the computer.  Make sure the USB FDD and optical drive are empty.

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2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

Figure 2-1 Troubleshooting flowchart (1/2)

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2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

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2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

If the diagnostics program cannot detect an error, the problem may be intermittent. The Running Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error, then perform the appropriate troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, display test, CD-ROM/DVD-

ROM test, expansion test, real timer test, Sound/LAN/Modem test, Bluetooth test or IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting

Procedures in Section 2.5.

3. If an error is detected on the hard disk test, perform the HDD Troubleshooting

Procedures in Section 2.6.

4. If an error is detected on the keyboard test (DIAGNOSTICS TEST) and pressed key

display test (ONLY ONE TEST), perform the Keyboard/Touch pad Troubleshooting Procedures in Section 2.7.

5. If an error is detected on the display test, perform the Display Troubleshooting

Procedures in Section 2.8.

6. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Drive

Troubleshooting Procedures in Section 2.9.

7. If an error is detected on the modem test, perform the Modem Troubleshooting

Procedures in Section 2.10.

8. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.11.

9. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting

Procedures in Section 2.12.

10. If an error is detected on the Wireless LAN test, perform the Wireless LAN

Troubleshooting Procedures in Section 2.13.

11. If an error is detected on the Sound test, perform the Sound Troubleshooting

Procedures in Section 2.14.

12. If a malfunction is detected on Bridge media, perform the Bridge media slot

Troubleshooting Procedures in Section 2.15.

13. If a malfunction is detected on Fingerprint sensor, perform the Fingerprint sensor

Troubleshooting Procedures in Section 2.16.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

2.3 Power Supply Troubleshooting

The power supply controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are:

Procedure 1: Icons in the LCD Check Procedure 2: Error Code Check Procedure 3: Connection Check Procedure 4: Charge Check Procedure 5: Replacement Check

Procedure 1 Icons in the LCD Check

The following Icons in the LCD indicate the power supply status:

 Battery icon  DC IN icon

The Power Supply Controller (PSC) displays the power supply status through the Battery icon and the DC IN icon in the LCD as listed in the tables below. To check the power supply status, install a battery pack and connect an AC adaptor.

Table 2-1 Battery icon

Battery icon Power supply status

Lights orange Battery is charged and the external DC is input. It has no

relation with ON/OFF of the system power.

Lights Blue Battery is fully charged and the external DC is input. It has

no relation with ON/OFF of the system power.

Blinks orange (even intervals)

Blinks orange once (at being switched on)

Doesn’t light Any condition other than those above.

The battery level is low while the system power is ON.

The system is driven by only a battery and the battery level is low.

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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

Table 2-2 DC IN icon

DC IN icon Power supply status

Lights Blue DC power is being supplied from the AC adapter. Flashes orange There is a problem with the power supply. *1 Doesn’t light Any condition other than those above.

*1 When the Power Supply Controller (PSC) detects a malfunction, the DC IN icon blinks

orange. It shows an error code.

When the icon is blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter.

2. Re-attach the battery pack and the AC adapter.

If the icon is still blinking after the operation above, check the followings: Check 1 If the DC IN icon blinks orange, go to Procedure 2. Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or blue, go to Procedure 4.

NOTE: Use a supplied AC adapter G71C0002SC10, G71C00043310 (2-pin)/

G71C0004A510, G71C00049510 (3-pin).

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Error Code Check

If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below.

 Start Off for 2 seconds  Error code (8 bit)

“1” On for one second “0” On for half second

Interval between data bits Off for half second The error code begins with the least significant digit. Example: Error code 11h (Error codes are given in hexadecimal format.)

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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare

it to the tables below. Then go to Check 2.

Table 2-3 Error code

Error code Where Error occurs

1*h 2*h 3*h

4*h S3V output 5*h E5V output 6*h E3V output 7*h 1R5-E1V output 8*h 1R8-B1V output 9*h PPV output A*h PTV output B*h 1R5-E1V output C*h 1R8-B1V output D*h PPV output

AC Adaptor 1st Battery 2nd Battery

E*h PTV output F*h -

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Compare the patterns in the hexadecimal error code to the tables below.  AC Adaptor

Error code Meaning

10h AC Adaptor output voltage is over 16.5V. 11h CommonDock voltage is over 16.5V. 12h Current from the DC power supply is over 7.00A. 13h Current from the DC power supply is over 0.5A when there is no loa d. 14h Correction value of 0[A] is out of designed value.

 1st Battery

Error code Meaning

22h 1st battery discharge current over 0.5A when there is no load. 23h 1st battery charge current is over 3.9A in charging.

 2nd Battery

24h Correction value of 0[A] is out of designed value. 25h 1st battery charge current is over 0.3A in not charging.

Error code Meaning

32h 2nd battery discharge current is over 0.5A when the re is no load. 33h 2nd battery charge current is over 3.9A in charging. 34h Correction value of 0[A] is out of designed value. 35h 2nd battery charge current is over 0.3A in not charging.

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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

 S3V output

Error code Meaning

40h S3V voltage is 3.47V or less when the computer is powered on/off. 45h S3V voltage is under 3.14V in normal conditions. 46h S3V voltage is under 3.14V when the computer is bo oting up.

 E5V output

Error code Meaning

50h E5V voltage is over 6.00V when the computer is powered on/off. 51h E5V voltage is under 4.50V when the computer is po wered on. 52h E5V voltage is under 4.50V when the computer is bo oting up. 54h E5V voltage is under 4.50V when EV power is maintained.

 E3V output

Error code Meaning

60h E3V voltage is over 3.96V when the computer is powered on/off. 61h E3V voltage is under 2.81V when the computer is po wered on. 62h E3V voltage is under 2.81V when the computer is bo oting up. 64h E3V voltage is under 2.81 V when EV power is maintained.

 1R5-E1V output

Error code Meaning

70h 1R5-E1V voltage is over 1.80V when the computer is powered on/off. 71h 1R5-E1V voltage is under 1.275V when the computer is powered on. 72h 1R5-E1V voltage is under 1.275V when the com puter is booting up. 74h 1R5-E1V voltage is under 1.275V when EV power is maintained.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

 1R8-B1V output

Error code Meaning

80h 1R8-B1V voltage is over 2.16V when the computer is powered on/off. 81h 1R8-B1V voltage is under 1.53V when the computer is powered on. 82h 1R8-B1V voltage is under 1.53V when the computer is booting up. 84h 1R8-B1V voltage is under 1.53V when BV power is maintained.

 PPV output

Error code Meaning

90h PPV voltage is over 1.80V when the computer is powered on/off. 91h PPV voltage is under 0.32V when the computer is powered on. 92h PPV voltage is under 0.32V when the computer is booting up.

 PTV output

Error code Meaning

 1R5-E1V output

Error code Meaning

A0h PTV voltage is over 1.26V when the computer is powered on/off. A1h PTV voltage is under 0.89V when the computer is powered on. A2h PTV voltage is under 0.89V when the computer is booting up.

B0h 1R5-E1V voltage is over 1.80V when the computer is powered on/off. B1h 1R5-E1V voltage is under 1.275V when the computer is powered on. B2h 1R5-E1V voltage is under 1.275V when the computer is booting up. B3h 1R5-E1V voltage is under 1.275V when EV power is maintained.

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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

 1R8-B1V output

Error code Meaning

C0h 1R8-B1V voltage is over 2.16V when the computer is powered on/off. C1h 1R8-B1V voltage is under 1.53V when the computer is powered on. C2h 1R8-B1V voltage is under 1.53V when the computer is booting up. C4h 1R8-B1V voltage is under 1.53V when BV power is maintained.

 PPV output

Error code Meaning

D0h PPV voltage is over 1.80V when the computer is powered on/off. D1h PPV voltage is under 0.32V when the computer is powered on. D2h PPV voltage is under 0.32V when the computer is booting up.

 PTV output

 Miscellaneous

Error code Meaning

E0h PTV voltage is over 1.26V when the computer is powered on/off. E1h PTV voltage is under 0.89V when the computer is powered on. E2h PTV voltage is under 0.89V when the computer is booting up.

Error code Meaning

F0h The sub clock does not oscillate.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Check 2 In the case of error code 10h or 12h:

 Make sure the AC adaptor cord and AC power cord are firmly plugged into

the DC IN 15 V socket and wall outlet. If the cables are connected correctly, go to the following step:

 Connect a new AC adaptor and/or AC power cord, if necessary. If the error

still exists, go to Procedure 5.

Check 3 In the case of error code 22h to 25h:

 Make sure the battery pack is correctly installed in the computer. If the

battery pack is correctly installed, go to the following step:

 Replace the battery pack with a new one. If the error still exists, go to

Procedure 5.

Check 4 For any other error, go to Procedure 5.

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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

Procedure 3 Connection Check

The power supply wiring diagram is shown below:

Any of the connectors may be disconnected. Perform Check 1. Check 1 Disconnect the AC power cord from the wall outlet. Check the power cable for

breaks. If the power cord is damaged, connect a new AC power cord. If there is

no damage, go to Check 2.

Check 2 Make sure the AC adaptor cord and AC power cord are firmly plugged into the

DC-IN jack socket and AC adaptor inlet/wall outlet, respectively. If these cables

are connected correctly, go to Check 3.

Check 3 Make sure the DC IN jack is firmly connected to the connector CN8800 on the

system board.

• If the DC IN jack is not firmly connected, go to Procedure 5.

• If it is connected, go to Check 4.

Check 4 Use a multimeter to make sure the AC adaptor output voltage is close to 15 V. If

the output is several percent lower than 15 V, go to Check 5. If the output is close

to 15 V, go to Check 6.

Check 5 Connect a new AC adaptor or AC power cord.

• If the DC IN icon does not light, go to Procedure 5.

• If the battery icon does not light, go to Check 6.

Check 6 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery icon still does not light, go to Procedure 4.

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2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

Procedure 4 Charge Check

Check 1 Make sure the AC adaptor and AC power cord are firmly plugged into the DC IN

socket and the wall outlet. If these cables are connected correctly, replace the AC adaptor (and/or AC power cord, if necessary).

Check 2 Make sure the battery is properly installed. If the battery is properly installed, go

to Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack. If the battery pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too hot or cold. Return the temperature to a normal

operating condition. If the battery pack still is not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack still is not charged,

go to Procedure 5.

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2 Troubleshooting Procedures 2.3 Power Supply Troubleshooting

Procedure 5 Replacement Check

The system board processor module may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures. Check the connection between the AC adaptor and system board and connection. After checking the connections, perform the following Check 1:

When AC adapter is connected: Check 1 AC adapter may be faulty. Replace the AC adapter with a new one. If the problem

still occurs, perform Check 2.

Check 2 System board may be faulty. Replace the system board with a new one.

When AC adapter is not connected: (When driving with battery pack)

Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 2.

Check 2 System board may be faulty. Replace it with a new one.

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

2.4 System Board Troubleshooting

This section describes how to determine if the system board and CPU are defective or not functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.

The procedures described in this section are:

Procedure 1: Message Check Procedure 2: Debugging Port Check (Boot Mode) Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Procedure 1 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.  If there is no error message, go to Procedure 2.  If Toshiba MS-DOS or Windows XP is properly loaded, go to Procedure 3.

Check 1 If one of the following error messages appears on the screen, press F1 as the

message instructs. These errors occur when the system configuration preserved in

the RTC memory (CMOS type memory) is not the same as the actual

configuration or when the data is lost.

If you press F1 as the message instructs, returns all system settings to their default

values. Then the system reboots.

If error message (b) appears often when the power is turned on, replace the RTC

battery. If any other error message displays, perform Check 2.

(a) *** Bad HDD type ***

Check system. Then press [F1] key ......

(b) *** RTC battery is low or CMOS checksum is

inconsistent ***

Press [F1] key to set Date/Time ......

Check system. Then press [F1] key ......

(d) *** Bad memory size ***

Check system. Then press [F1] key ......

(e) *** Bad time function ***

Check system. Then press [F1] key ......

(g) *** Bad check sum (ROM) ***

Check system. Then press [F1] key ......

Check 2 If the following error message is displayed on the screen, press any key as the

message instructs.

The following error message appears when data stored in RAM under the resume

function is lost because the battery has become discharged or the system board is

damaged. Go to Procedure 3.

WARNING: RESUME FAILURE. PRESS ANY KEY TO CONTINUE.

If any other error message displays, perform Check 3.

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Check 3 The IRT checks the system board. When the IRT detects an error, the system

stops or an error message appears. If one of the following error messages (1) through (15), (20) or (21) appears, go to

Procedure 4. If the error message (16) appears, go to the Keyboard Troubleshooting Procedures

in Section 2.7. If the error message (17) or (18) appears, go to the HDD Troubleshooting

Procedures in Section 2.6. If the error message (19) appears, go to the Optical Drive Troubleshooting

Procedures in Section 2.9.

(1) PIT ERROR (2) MEMORY REFRESH ERROR (3) TIMER CH.2 OUT ERROR (4) FIRST 64KB MEMORY ERROR (5) FIRST 64KB MEMORY PARITY ERROR (6) VRAM ERROR (7) SYSTEM MEMORY ERROR (8) SYSTEM MEMORY PARITY ERROR (9) MEMORY ERROR (10) EXTENDED MEMORY PARITY ERROR (11) DMA PAGE REGISTER ERROR (12) DMAC #1 ERROR (13) DMAC #2 ERROR (14) PIC #1 ERROR (15) PIC #2 ERROR (16) KBC ERROR (17) HDC ERROR (18) Built-in HDD ERROR (19) CD-ROM ERROR (20) TIMER INTERRUPT ERROR (21) RTC UPDATE ERROR

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Procedure 2 Debugging Port Check (Boot Mode)

Check the D port status by a debug port test. The tool for debug port test is shown below.

Figure 2-1 A set of tool for debug port test

The test procedures are follows:

1. Connect the debug port test cable to the connector CN3490 of the system board. For

disassembling to connect the test cable, refer to Chapter 4.

2. Connect the debug port test cable and RS-232C cross-cable to the test board.

3. Connect the RS-232C Cross-cable to the PC that displays the test results.

4. Boot the computer in MS-DOS mode.

5. Execute GETDPORT.COM in the text menu in CPU REAL mode. (Insert the FD for

starting D port into FDD and input “FD starting drive:>dport”.) The D port status is displayed in the following form;

6. When the D port status is FFFFh (normal status), go to Procedure 4.

When the D port status falls into any status in Table 2-4, execute Check 1.

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Table 2-4 Debug port (Boot mode) error status (1/10)

D port status Inspection items Details

Boot block

F000H

F001H

Permission of A20 and Clear of software reset bit

Prohibition of APIC Initialization of MCH and ICH Initialization of Super I/O Initialization of debug port Dummy read of 3rd Bus data Setting of printer port BTBK_START Only PIT CH0 initialization

(for HOLD_ON) BIOS rewrite factor flag initialization CHECK SUM CHECK

BTBK_CALC_CHKSUM_END

Transition to protected mode Boot block checksum (skip when returned to S3)

(halts when error) Checksum other than boot block (skip when

returned to S3)

F003H F004H

F007H

EC/KBC rewrite check If “rewrite” is requested, go to “BIOS rewrite

process” Key input When a key is pressed, check if it is

Tilde key or Tab key BTBK_INI_SC_START F002H Initialization of SC BTBK_INI_SC_ERR BTBK_SC_HW_FAILURE BTBK_INI_KBC_END BIOS rewrite request check If Checksum check error occurred on except

BTBK_ENTER_CHK_BIOS_SIGN BIOS signature check BTBK_ENTER_SYSTEM_BIOS Transits to System BIOS IRT BIOS rewrite process Initialization of ICHM. D31

F005H

Boot Block or rewrite is required by user, go to

“BIOS rewrite process”.

F006H

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4 Debug port (Boot mode) error status (2/10)

D port status Inspection items Details

(F007H)

F008H

F009H

F00AH

F00BH

DRAM configuration

BTBK_INI_MEM_END Transition to real mode and copy of

BIOS to RAM BTBK_CHG_RAM_BIOS Saving key scan code BTBK_INI_VGA_END Controlling fan Initializing sound items

(for BEEP)

When request BIOS, EC/KBC rewriting

BTBK_CANT_UPDATE_BIOS When BIOS renewal is prohibited Blinks orange (cycle: 2s(On:1s,Off:1s))

Permission of cache (L1 cache only) Memory clear

Permission of system speaker Releasing mute

Making the volume max (model that can control volume)

Blinks green (cycle:2s, on:1s, off:1s)

Key input

Reading CHGBIOSA.EXE / CHGFIRMA.EXE

Prohibition of USB BEEP Waiting for key input FDC reset

Setting parameters for 2HD(1.44MB) Reading of first sector, If it is the data of 1.44MB

(2HD), the media type is definite. Setting of parameters for 2DD (720KB)

Retrieval of “CHGBIOSA.EXE” from the root directory.

Directory start header and calculates the sector Read 1 sector of the root directory Retrieval of entry of “CHGBIOSA.EXE”

/“CHGFIRMA.EXE” from the sector read. Reading of EXE header of “CHGBIOSA.EXE” and

“CHGFIRMA.EXE” Key input when error occurred Execution of “CHGBIOSA.EXE” and

“CHGFIRMA.EXE”

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Table 2-4 Debug port (Boot mode) error status (3/10)

D port status Inspection items Details

F100H

Initialization of H/W (before DRAM

F101H

IRT_START Process of cache control for

HyperThreading

Prohibition of cache

Initialization of MCHM

recognition)

Initialization of ICH4M.D31.Func0

Initialization of ICH4M.D31.Func1 Initialization of USB.Func0,1,2,7 Initialization of ICH4M.D31.Func3 Initialization of ICH4M.D31.Func5 Initialization of FLUTE

Initialization of PIT channel 1

IRT_INI_SPREG_END

Check of DRAM type and size (at cold boot)

(Setting the refresh interval to “30μs”)

When unsupported memory is connected, becoming HLT after beep sound (HLT when DRAM size is 0)

F102H

F103H

SM-RAM stack area test HLT When it can not be used as a stack

Cache configuration Cache permission (L1/L2 Cache) CMOS access test (at cold boot) (HLT when an error is detected)

Battery level check of CMOS CMOS checksum check Initialization of CMOS data (1)

Setting of IRT status

Storing DRAM size in CMOS Cache configuration IRT_RSM_BRANCH Resume branch (at cold boot)

(Setting of boot status and IRT busy flag, The rest bits are 0)

Not resume when a CMOS error occurred Not resume when resume status code is not set Resume error check S3 returning error (ICH)

Resume error F170 RSM_UNKNOWN_ERR

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Table 2-4 Debug port (Boot mode) error status (4/10)

D port status Inspection items Details

(F103)

Transition to RESUME-MAIN

SM-RAM checksum check Resume error F173H RSM_SMRAM_ERR Check of memory configuration change Resume error F174H RSM_SYSMEM_ERR RAM area checksum check in system BIOS Resume error F179H SM_RAMBIOS_ERR Expansion memory checksum check

Resume error F176H RSM_EXTMEM_ERR PnP RAM checksum check Resume error F177H RSM_PNPRAM_ERR

F104H

F105H

Resume error process

Copying ROM/RAM of system BIOS (HLT, when error occurs) IRT_BIOS_SIGN_CHK

Check of BIOS signature (At COLD Boot)

IRT_CHG_RAM_BIOS_END SMRAM initialization

Check of CPU for HyperThreading Microcode update

APIC initialization WakeUp factor check

SMRAM base rewriting and CPU state map saving for BIOS

Permission of SMI based on ASMI

Reset of CPU clock to low Prohibition of all SMI Clearance of resume status Return to ROM Turning area of C0000h to EFFFFh to PCI

(Prohibition of DRAM) Setting of resume error request

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Table 2-4 Debug port (Boot mode) error status (5/10)

D port status Inspection items Details

F106H

IRT_INI_SMBASE_END Initialization of devices which

need initialization before PCI bus initialization

PIT test (Cold boot only) and initialization Setting of test pattern to channel 0 of PIT#0 Check whether the set test pattern can be read Initialization of PIT channel 0

(Setting of timer interruption interval to 55ms) Initialization of PIT channel 2

(Setting of the sound generator frequency to 664Hz) Test of PIT channel 1 (Check whether the refresh signal works normally in

30 micro-s refresh interval) HLT, when the time is out Test of PIT channel 2

(Check whether the speaker gate works normally) CPU clock measurement Check of parameter block A Permission of SMI except auto-off function Control of excess of rated input power Battery discharging current control (1CmA) AC adapter rated over current control

F107H

Dividing procedures for time measuring by IRT Setting for clock generator CPU Initialization

Judgment of CPU type Check of supporting Geyserville

Make CPU clock High Setting of Graphics Aperture Size IRT_CHK_INI_SYS1_END Saving memory configuration to

buffer Reading of EC version Update of flash ROM type Judging of destination (Japan or

other than Japan) based on DMI data

CMOS default setting check ACPI table initialization

(for execution of option ROM)

Sets default setting if bad battery or bad checksum

(ROM, CMOS) is detected

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Table 2-4 Debug port (Boot mode) error status (6/10)

D port status Inspection items Details

(F107H)

F108H

F109H

Initialization of devices which need initialization before PCI bus initialization

PIC initialization PIC test Password Initialization IRT_CHK_INI_SYS2_END PCI bus initialization (conn ection of DS Bus) Initialization of LAN information Check of WakeUp factor IRT_INI_PCI_END Task generation for waiting

INIT_PCI completion

AC97’ control Initialization of temperature control information KBC initialization VGA display off, Reset control Sound initialization PC multi-box status acquisition HC initialization, USB device connection

recognition and initialization Control of built-in LAN permission/prohibition

F10AH

CMOS data initialization (2) PnP initialization Setting of setup items

Waiting for the completion of Multibox status check

H/W setting based on resource IRT_MK_SYSRES_END Task generation for waiting PnP

resource making completion Control of serial interrupt (Execute

before using interrupt) PnP H/W initialization PC card slot initialization SIO initialization (for models supporting SIO) FIR initialization (for models supporting FIR) PCI automatic configuration Making of work for automatic configuration Acquisition of PCI IRQ

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Table 2-4 Debug port (Boot mode) error status (7/10)

D port status Inspection items Details

(F10AH)

F10BH

F10CH

F10DH

F10EH

IRT_PCI_CONF_END

Initialization of H/W needed after PCI configuration

Enabling power off Output code generation IRT_CHK_INI_SYS3_END FIRST_64KB_CHECK IRT_CHK_F64KB_END INIT_INT_VECTOR (Initialization of vectors) IRT_INI_VECT_END INIT_NDP

Configuration

Saving of VGA configuration result

Task generation for waiting PCI_CONFIGURATION

completion

Printer port setting (for models supporting printer)

HDD initialization sequence start

FDD initialization sequence start (for models

supporting printer internal FDD)

(Check of first 64KB memory)

(Initialization of NDP)

F10FH

F110H

F111H

F112H IRT_VGA_POST_END F113H

IRT_INI_NDP_END INIT_SYSTEM

(Initialization of system)

IRT_INI_SYS_END INIT_DISPLAY (Waiting for VGA chip initialization completion, VGA

IRT_VGA_POST_START VGA POST

IRT_INI_DISP_END DISP_LOGO IRT_DISP_LOGO_END F114H

SYS_MEM_CHECK (Check of convention memory)(Boot)

Storing of CMOS error status to

IRT_ERR_STS_BUF

Timer initialization start

EC initialization & Reading of battery information

Update of system BIOS (Update of EDID information

for LCD)

BIOS initialization)

(Displaying logo)

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Table 2-4 Debug port (Boot mode) error status (8/10)

D port status Inspection items Details

IRT_SYSMEM_CHK_END F115H EXT_MEM_CHECK (Check of exception in the protected mode)(Boot) IRT_EXTMEM_CHK_END F116H

F118H

F119H

F11AH

F11BH

F11CH

F11DH

Exception check in the protected mode

INIT_SYS_MEM IRT_INI_SYSMEM_END CHK_DMA_PAGE

IRT_DMA_PAGE_END CHECK_DMAC (Initialization of DMAC) (Boot) IRT_CHK_DMAC_END INIT_DMAC IRT_INI_DMAC_END CHECK_PRT (Check of printer existence) (For models supporting

IRT_CHK_PRT_END CHECK_SIO IRT_CHK_SIO_END BOOT_PASSWORD

Dport=F117h when error occurs

Initialization of conventional memory (Reboot)

(Check of DMA Page Register) (Boot)

(Initialization of DMA) (Boot)

Printer port)

(Check of SIO) (model supporting SIO)

(Check of password) Waiting for FDD initialization completion (In the case of “Reboot”) Waiting for HDD initialization completion Check of key input during IRT (waiting for KBC

initialization completion) Initialization of ATA priority (In the case of “Boot”) BM loading process (for models supporting

fingerprint authentication) Initialization of BM (for models supporting

fingerprint authentication) Check of key input during IRT (waiting for KBC

initialization completion) Input of password BM releasing (for models supporting fingerprint

authentication)

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Table 2-4 Debug port (Boot mode) error status (9/10)

D port status Inspection items Details

F11EH F11FH

F120H

IRT_WAIT_SMI_SEQ_END IRT_PASSWORD_END EX_IO_ROM_CHECK IRT_EX_IO_ROM_END PRE_BOOT_SETUP

(Check of option I/O ROM)

Saving of value in 40:00h (for SIO saving/restoring) Setting of font address for resume password Setting of repeat parameter for USB KB Final check of key input during IRT Storing of T_SHADOW_RAM_SIZE Update of system resource just before booting Rewriting of memory map data of INT15h E820h

function Waiting for AC-Link initialization completion Renewal of table for DMI Copying ACPI table to uppermost of extension

memory Waiting for completion of setting clock generator

When error occurred, halt at F121 IRT_CLOCK_GENERATOR_ERR

Waiting for completion of initialization of Serial port (for models supporting SIO)

Cancel of NMI Mask TIT check sum Clear of the IRT flag of Runtime side Update of check sum of Runtime side Hibernation branch (for models supporting BIOS

Hibernation) Initialization of Bluetooth (for models supporting

Bluetooth) Check for existence of target maintenance card Prohibition of unused PC card not used Setting Wakeup status data for ACPI HW initialization just before booting, Waiting for

initialization completion

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Table 2-4 Debug port (Boot mode) error status (10/10)

D port status Inspection items Details

F122H F123H

F124H

IRT_SC_INIT_START

IRT_PRE_BOOT_SETUP_END

Notifies the DVI connection status to VGA BIOS (for

models supporting DVI) Setting of battery save mode Setting of date Waiting for Bluetooth initialization completion

(for models supporting Bluetooth)

Update of DMI Wakeup factor, Update of SM-BIOS

structure table PCI device configuration space close Cache control

Renewal of parameter block A

Process for CPU

Waiting of motor-off completion of disabled HDD Final decision of USB FDD drive information Post processing of PRE_BOOT_SETUP Clear of PWRBTN_STS Enabling POWER Button

Make the CPU clock to be set by SETUP

F125H

FFFFH

IRT_WAIT_DISP_LOGO_START Clear of IRT status Renewal of check sum of

Runtime side IRT_POST_END

NOTE: Status outputted by the test means the last error detected in the debug port test.

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Check 1 If the D port status F11DH or F120H is displayed, go to HDD Trouble shooting

Procedure in Section 2.6.

Check 2 If any other D port status error code is displayed, perform Procedure 3.

D port error code is as follows:

Error code Contents

F117H Exception check error F121H Clock generator error

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2 Troubleshooting Procedures 2.4 System Board Troubleshooting

Procedure 3 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform these tests.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Floppy Disk test

6. Async test

7. Hard Disk test

8. Real Timer test

9. NDP test

10. Expansion test

11. CD-ROM/DVD-ROM test

12. Only One test

13. Wireless LAN test

14. Sound test

15. LAN/Modem/Bluetooth/IEEE1394 test

If an error is detected during these tests, go to Procedure 4.

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2.4 System Board Troubleshooting 2 Troubleshooting Procedures

Procedure 4 Replacement Check

The system board connectors may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform Check 1.

Check 1 Visually check for the following:

a) Cracked or broken connector housing b) Damaged connector pins

If their connectors are in good condition, but there is still a problem, go to Check

Check 2 The system board may be damaged. Replace the system board with a new one

following the steps described in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting

2.5 USB FDD Troubleshooting

This section describes how to determine if the USB FDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: USB FDD Head Cleaning Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector Check and Replacement Check

Procedure 1 USB FDD Head Cleaning Check

USB FDD head cleaning operation details are given in Chapter 3, Tests and Diagnostics. Connect a USB floppy disk drive to a computer and insert the Diagnostics Disk in the USB

floppy disk drive, turn on the computer and run the test. Clean the USB FDD heads using the cleaning kit. If the USB FDD still does not function properly after cleaning, go to Procedure

2. If the test program cannot be executed, go to Procedure 3.

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Procedure 2 Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

Floppy disk drive test error codes and their status names are listed in Table 2-5. Make sure the floppy disk is formatted correctly and that the write protect tab is disabled. If any other errors occur while executing the FDD diagnostics test, go to Check 1.

Table 2-5 FDD error code and status

Code Status

01h Bad command error 02h Address mark not found 03h Write protected 04h Record not found 06h Media removed 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h Not drive error 80h Time out error EEh Write buffer error FFh Data compare error

Check 1 If the following message appears, disable the write protect tab on the floppy disk.

If any other message appears, perform Check 2.

Write protected

Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

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2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting

Procedure 3 Connector Check and Replacement Check

The USB FDD is connected to the System Board. Check 1 When using the USB port, make sure the USB FDD cable is firmly connected to

CN4612 or CN4614 on the System.

If any of the connections are loose, reconnect firmly and repeat Procedure 2. If any of the connections is damaged, or there is still an error, go to Check 2.

Check 2 The USB FDD or USB FDD cable may be defective or damaged. Replace it with

a new one. If the USB FDD is still not functioning properly, perform Check 3.

Check 3 Replace the System board with a new one following the steps in Chapter 4,

Replacement Procedures.

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2.6 HDD Troubleshooting 2 Troubleshooting Procedures

2.6 HDD Troubleshooting

This section describes how to determine if the HDD is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Partition Check Procedure 2: Message Check Procedure 3: Format Check Procedure 4: Diagnostic Test Program Execution Check Procedure 5: Connector Check and Replacement Check

CAUTION: The contents of the hard disk will be erased when you execute the HDD

troubleshooting procedures. Transfer the contents of the hard disk to floppy disks or other storage media.

Procedure 1 Partition Check

Insert the Toshiba MS-DOS system disk and restart the computer with U key holding down. Perform the following checks:

Check 1 Type C: and press Enter. If you cannot change to drive C, go to Check 2. If you

can change to drive C, go to Check 3.

Check 2 Type FDISK and press Enter. Choose Display Partition Information from the

FDISK menu. If drive C is listed, go to Check 3. If drive C is not listed, return to the FDISK menu and choose the option to create a DOS partition on drive C. Restart the computer from the Toshiba MS-DOS system disk. If the problem still exists, go to Procedure 2.

Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not

listed as active, return to the FDISK menu and choose the option to set the active partition for drive C. Restart the computer and then go to Procedure 2.

Check 4 Remove the FD and restart the computer. If the problem still exists, go to

Procedure 3.

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Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. When the test detects an error, an error message is displayed on the screen.

Make sure no floppy disk is in the USB FDD. Turn on the computer and check the message on the screen. When an OS starts from the 2.5” HDD, go to Procedure 3. Otherwise, start with Check 1 below and perform the other checks as instructed.

Check 1 If any of the following messages appear, go to Procedure 3. If the following

messages do not appear, perform Check 2.

Built-in HDD ERROR (After 5 seconds this message will disappear.)

CD-ROM ERROR (After 5 seconds this message will disappear.)

Check 2 If either of the following messages appears, go to Check 3. If the following

messages do not appear, perform Check 4.

Insert system disk in drive

Press any key when ready .....

Non-System disk or disk error Replace and press any key when ready

Check 3 Using the SYS command of the MS-DOS, transfer the system to the 2.5” HDD. If

the system is not transferred, go to Procedure 3. Refer to the MS-DOS Manual for detailed operation.

If the following message appears on the display, the system program has been transferred to the HDD.

System Transferred

If an error message appears on the display, perform Check 4.

Check 4 2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the

steps described in Chapter 4, Replacement Procedures for disassembling.). Insert HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to Procedure 3.

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2.6 HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 3 Format Check

The computer’s HDD is formatted using the MS-DOS FORMAT program or the physical format program of the test program. To format the HDD, start with Check 1 below and perform the other steps as required.

Refer to the MS-DOS Manual for the operation of MS-DOS. For the format by the test program, refer to the Chapter 3.

Check 1 Format the 2.5” HDD using MS-DOS FORMAT command. Type as FORMAT

C: / S/U. If the 2.5” HDD can not be formatted, perform Check 2.

Check 2 Using the MS-DOS FDISK command, set the 2.5” HDD partition. If the partition

is not set, go to Check 3. If it is set, format the 2.5” HDD using MS-DOS FORMAT command.

Check 3 Using the Diagnostic Disk, format the 2.5” HDD with a format option (physical

format). If HDD is formatted, set the 2.5” HDD partition using MS-DOS FDISK command.

If you cannot format the 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4.

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2 Troubleshooting Procedures 2.6 HDD Troubleshooting

Procedure 4 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. Replace the HDD with a new one following the instructions in Chapter 4, Replacement Procedures. The error codes and statuses are listed in Table 2-6. If an error code is not generated or the problem still exists, go to Procedure 5.

Table 2-6 HDD error code and status

Code Status

01h Bad command error 02h Address mark not found 04h Record not found 05h HDC not reset 07h Drive not initialized 08h Overrun error (DRQ)

09h DMA boundary error 0Ah Bad sector error 0Bh Bad track error 10h ECC error 11h ECC recover enable 12h DMA CRC error 20h HDC error 40h Seek error 80h Time out error

AAh Drive not ready BBh Undefined error CCh Write fault

E0h Status error

EEh Access time error DAh No HDD

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2.6 HDD Troubleshooting 2 Troubleshooting Procedures

Procedure 5 Connector Check and Replacement Check

The HDD may be disconnected, or the HDD, HDD cable or system board may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks:

Check 1 Make sure the HDD is firmly connected to CN1850 on the system board.

If any of the connections are loose, reconnect firmly and repeat Procedure 1. If

there is still an error, go to Check 2.

Check 2 The HDD may be damaged. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures. If the problem still exists, perform Check

Check 3 The System board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures 2.7 Keyboard and Touch pad Troubleshooting

2.7 Keyboard and Touch pad Troubleshooting

To determine if the computer’s keyboard or touch pad is functioning properly, perform the following procedures. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Keyboard Test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, the keyboard is functioning properly.

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2.7 Keyboard and Touch pad Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Connector Check an d Replacement Check

The keyboard, touch pad or sensor/switch board may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

1. If the keyboard malfunctions, start with Check 1.

2. If the touch pad malfunctions, start with Check 3.

3. If the SW membrane malfunctions, start with Check 6.

Check 1 Make sure the keyboard cable is securely connected to CN3230 on the system

board.

If the connection is loose, reconnect firmly. If there is still an error, go to Check 2.

Check 2 The keyboard or its cable may be damaged. Replace it with a new one following

the instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 8.

Check 3 Make sure the touch pad cable is firmly connected to CN3240 on the system

board.

If the connection is loose, reconnect firmly. If there is still an error, go to Check 4. Check 4 The touch pad may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 5.

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2 Troubleshooting Procedures 2.7 Keyboard and Touch pad Troubleshooting

Check 5 The touch pad cable may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 8.

Check 6 Make sure the SW cable is firmly connected to CN3260 on the system board.

If the connection is loose, reconnect firmly. If there is still an error, go to Check 7.

Check 7 The SW membrane may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 8.

Check 8 The system board may be damaged. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures.

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2.8 Display Troubleshooting 2 Troubleshooting Procedures

2.8 Display Troubleshooting

This section describes how to determine if the computer’s display is functioning properly. Start with Procedure 1 and continue with the other procedures as instructed.

Procedure 1: External Monitor Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Connector Check and Cable Check Procedure 4: Replacement Check

Procedure 1 External Monitor Check

Connect an external monitor and turn on the computer. If there is no problem on it, the internal LCD may be defective. Go to Procedure 3. If there is any problem on the external monitor, the system board may be defective. Go to Procedure 2.

Procedure 2 Diagnostic Test Program Execution Check

The Display Test program is stored on the computer’s Diagnostics disk. This program checks the display controller on the system board. Insert the Diagnostics disk in the computer’s floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. If an error is detected, go to Procedure 3.

Procedure 3 Connector Check an d Cable Check

Check 1 The LCD, FL, FL Inverter Board and System Board are connected by the HV

cable and LCD/FL cable as shown bellow. Check the connections. The connectors may be disconnected or damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures 2.8 Display Troubleshooting

If the connection is loose, reconnect firmly and restart the computer. If there is still an error, go to Procedure 4.

Procedure 4 Replacement Check

The FL, FL inverter board, LCD module, and system board are connected to display circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks:

1. If characters or graphics are not displayed clearly, perform Check 1.

2. If some screen functions do not operate properly, perform Check 2.

3. If the FL remains lit when the display is closed, perform Check 4.

Check 1 Replace the FL with a new one following the instructions in Chapter 4,

Replacement Procedures and test the display again. If the problem still exists, perform Check2.

Check 2 Replace the LCD module with a new one following the instructions in Chapter 4,

Replacement Procedures and test the display again. If the problem still exists, perform Check 3.

Check 3 Replace the display cable (FL cable and LCD cable) with a new one following the

instructions in Chapter 4, Replacement Procedures and test the display again. If the problem still exists, perform Check 4.

Check 4 The display controller on the system board may be damaged. Replace the system

board with a new one following the instructions in Chapter 4, Replacement

Procedures.

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2.9 Optical Drive Troubleshooting 2 Troubleshooting Procedures

2.9 Optical Drive Troubleshooting

This section describes how to determine if the optical drive (DVD-ROM&CD-R/RW or DVD Super Multi drive) is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

The CD-ROM/DVD-ROM test program is stored in the Diagnostics Disk. For the test, prepare test Media. Then insert the Diagnostics Disk in the USB floppy disk drive, turn on the computer and run

the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

If any errors occur while executing the CD-ROM/DVD-ROM test, go to Procedure 2.

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2 Troubleshooting Procedures 2.9 Optical Drive Troubleshooting

Procedure 2 Connector Check an d Replacement Check

The optical drive (DVD-ROM&CD-R/RW or DVD Super Multi drive) is connected to the system board. The connectors may be disconnected from the system board or may be damaged. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks:

Check 1 Make sure the drive to test is firmly connected to CN1810 on the system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still an error, go to Check 2.

Check 2 The drive may be defective or damaged. Replace the drive with a new one. If

there is still an error, go to Check 3.

Check 3 Replace the system board with a new one following the steps in Chapter 4,

Replacement Procedures.

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2.10 Modem Troubleshooting 2 Troubleshooting Procedures

2.10 Modem Troubleshooting

This section describes how to determine if the computer’s modem is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Insert the LAN/Modem/Bluetooth/IEEEE1394 test program in the USB floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.

If any errors occur while executing the Sound/Modem/LAN test, go to Procedure 2.

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2 Troubleshooting Procedures 2.10 Modem Troubleshooting

Procedure 2 Connector Check an d Replacement Check

The Modem is installed as a MDC (Modem Daughter Card). If the modem malfunctions, there may be a bad connection between the MDC and the system board. Or the MDC, system board or their connectors might be damaged.

Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following checks:

Check 1 Make sure the MDC is firmly connected to CN3010 on the system board and the

Modem cable is firmly connected to the Modem jack.

If connections are disconnected, connect them firmly and repeat Procedure 1. If the modem is still not functioning properly, perform Check 2.

Check 2 The MDC may be defective or damaged. Replace it with a new one following the

steps in Chapter 4, Replacement Procedures. If the modem is still not functioning properly, perform Check 3.

Check 3 The MDC cable may be defective or damaged. Replace it with a new one

following the steps in Chapter 4, Replacement Procedures. If the modem is still not functioning properly, perform Check 4.

Check 4 The system board may be defective or damaged. Replace it with a new one

following the steps in Chapter 4, Replacement Procedures.

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2.11 LAN Troubleshooting 2 Troubleshooting Procedures

2.11 LAN Troubleshooting

This section describes how to determine if the computer’s LAN is functioning properly. Perform the steps below starting with Procedure 1 and continue with the other procedures as required.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connector Check and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the LAN test program available as part of the LAN/Modem/Bluetooth/IEEE1394 test program. Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

If any error is detected by the test, go to Procedure 2.

Procedure 2 Connector Check an d Replacement Check

The RJ-45 jack with LAN cable is connected to the system board. If the LAN malfunctions, the system board might be damaged.

Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and perform the following check:

Check 1 Make sure the RJ-45 jack is firmly connected to CN4100 on the system board.

If the connectors are disconnected, connect it firmly and repeat Procedure 1. If the LAN function is still not functioning properly, perform Check 2.

Check 2 The system board may be defective or damaged. Replace it with a new one

following the steps in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures 2.12 Bluetooth Troubleshooting

2.12 Bluetooth Troubleshooting

This section describes how to determine if the computer’s Bluetooth is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Transmitting-Receiving Check Procedure 2: Connection Check Procedure 3: Replacement Check

Procedure 1 Transmitting-Receiving Check

Make sure the wireless switch on the left side of the computer is turned “On”. If it is not, slide the switch toward the back of the computer to turn it on.

Check 1 Execute Bluetooth test program. Perform the test following the instructions

described in Chapter 3, Bluetooth Test Program. You will need a second computer that can communicate by the Bluetooth.

If the computer passes the test, the function is correctly working. If the computer

does not pass the test, perform Procedure 2.

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2.12 Bluetooth Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Connection Check

The Bluetooth function wiring diagram is shown below:

Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure that the wireless communication switch is “On”. If the switch is “Off”, turn it “On”. If the problem still occurs, perform Check 2.

Check 2 Make sure the Bluetooth module is firmly connected to the connector CN4400 on

the system board.

If the connector is disconnected, connect it firmly. If the Bluetooth module is still

not functioning properly, perform Check 3.

Check 3 Make sure the Bluetooth antenna cable is firmly connected to the Bluetooth

module.

If the Bluetooth antenna cable is disconnected, connect it firmly. If the Bluetooth

module is still not functioning properly, go to Procedure 3.

Procedure 3 Replacement Check

The Bluetooth antenna, Bluetooth module, sound board and system board are connected to the circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks:

Check 1 The Bluetooth module may be defective or damaged. Replace the Bluetooth

module with a new one following the steps in Chapter 4, Replacement Procedures. If the Bluetooth is still not functioning properly, perform Check 2.

Check 2 The Bluetooth antenna may be defective or damaged. Replace the Bluetooth

antenna with a new one following the steps in Chapter 4, Replacement Procedures. If the Bluetooth is still not functioning properly, perform Check 3.

Check 3 The system board may be defective or damaged. Replace the system board with a

new one following the steps in Chapter 4, Replacement Procedures.

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2 Troubleshooting Procedures 2.13 Wireless LAN Troubleshooting

2.13 Wireless LAN Troubleshooting

This section describes how to determine if the computer’s Wireless LAN is functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Transmitting-Receiving Check Procedure 2: Antenna Connection Check Procedure 3: Replacement Check

Procedure 1 Transmitting-Receiving Check

Make sure the wireless switch on the left side of the computer is turned “On”. If it is not, slide the switch toward the back of the computer to turn it on.

Refer to Chapter 3, Tests and Diagnostics for more information on how to perform the test program.

Check 1 Execute test program for the wireless LAN function to check the transmitting-

receiving function of the wireless LAN. You will need a second computer that can communicate by the wireless LAN.

If the computer passes the test, the function is correctly working.

If the computer does not pass the test, perform Procedure 2.

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2.13 Wireless LAN Troubleshooting 2 Troubleshooting Procedures

Procedure 2 Antenna Connection Check

The wireless LAN wiring diagram is shown below:

Any of the connections may be disconnected. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and perform the following checks:

Check 1 Make sure the wireless LAN card is firmly connected to CN2600 on the system

board.

If the connector is disconnected, connect it firmly. If the wireless LAN card is still

not functioning properly, perform Check 2.

Check 2 Make sure the wireless LAN antenna cables are firmly connected to the wireless

LAN card.

If the wireless LAN antenna cables are disconnected, connect them firmly. If the

wireless LAN card is still not functioning properly, go to Procedure 3.

Procedure 3 Replacement Check

The wireless LAN antenna, wireless LAN board and the system board are connected to the circuits. Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble the computer and then perform the following checks:

Check 1 The wireless LAN card may be defective or damaged. Replace it with a new one

following the steps in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 2.

Check 2 The wireless LAN antenna may be defective or damaged. Replace the antenna

with a new one following the steps in Chapter 4, Replacement Procedures. If the problem still exists, perform Check 3.

Check 3 The system board may be defective or damaged. Replace the board with a new

one following the instructions in Chapter 4, Replacement Procedures and test the display again.

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2 Troubleshooting Procedures 2.14 Sound Troubleshooting

2.14 Sound Troubleshooting

NOTE: On the Operation Systems other than Windows/Vivace, sounds come form the

internal speaker, even if a headphone connected.

This section describes how to determine if the computer’s sound functions are functioning properly. Perform the steps below starting with Procedure 1 and continuing with the other procedures as required.

Procedure 1: Diagnostic Test Program Execution Check Procedure 2: Connecor Check Procedure 3: Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Insert the Sound test program in the USB floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics, for details.

If an error is detected, go to Procedure 2.

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Toshiba portege m500, satellite u200 Service Manual

SAFETY PRECAUTIONS

Table of Contents

Chapter 1 Hardware Overview

1.1 Features

1 Hardware Overview 1.2 2.5-inch Hard Disk Drive

1.3 Keyboard

1.4 Optical Drive

1.4.1 DVD-ROM & CD-R/RW Drive

1.4.2 DVD-Super Multi Drive

1.5 TFT Color Display 1 Hardware Overview

1.5.1 LCD Module

1.5.2 FL Inverter Board

1.6 Power Supply

1.7 Batteries

1.7.1 Main Battery

1.7.2 RTC battery

1.8 AC Adapter

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting

2.2 Troubleshooting Flowchart 2 Troubleshooting Procedures

2.3 Power Supply Troubleshooting 2 Troubleshooting Procedures

2.4 System Board Troubleshooting 2 Troubleshooting Procedures

2 Troubleshooting Procedures 2.5 USB FDD Troubleshooting

2.6 HDD Troubleshooting

2 Troubleshooting Procedures 2.7 Keyboard and Touch pad Troubleshooting

2.8 Display Troubleshooting

2.9 Optical Drive Troubleshooting 2 Troubleshooting Procedures

2.10 Modem Troubleshooting

2.11 LAN Troubleshooting

2.12 Bluetooth Troubleshooting

2.13 Wireless LAN Troubleshooting

2.14 Sound Troubleshooting