Toshiba portege t110, satellite t110 pro, satellite t110 Service Manual

Toshiba Personal Computer

Satellite T110/Satellite ProT110/PORTEGE T110

Maintenance Manual

TOSHIBA CORPORATION

File Number 960-Q08

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

Copyright

© 2009 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of Toshiba. No patent
liability is assumed with respect to the use of the information contained herein.

Toshiba Personal Computer Satellite T110, Satellite Pro T110, PORTEGE T110
Maintenance Manual

First edition Sept. 2009

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the Satellite T110, Satellite Pro
T110, and PORTEGE T110 Series at the time of this manual's production. However,
succeeding computers and manuals are subject to change without notice. Therefore, Toshiba
assumes no liability for damages incurred directly or indirectly from errors, omissions, or
discrepancies between any succeeding product and this manual.

Trademarks

Intel, Intel SpeedStep, Intel Core, Pentium and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and other
countries/regions.
Windows and Microsoft are registered trademarks of Microsoft Corporation.
Other trademarks and registered trademarks not listed above may be used in this manual.

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

Preface

This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer Satellite T110, Satellite Pro T110, and PORTEGE T110 Series.

The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this m

anual to bring important information to your

attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the Satellite T110, Satellite Pro T110,

PORTEGE T110 system unit and each FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD Module
 Board layout
 Pin assignments
 Keyboard scan/character codes
 Key layout
 Wiring diagrams

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

Conventions

This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top sym

bol as it appears on

the keyboard is printed in boldface type.

Key operation

Some

operations require you to simultaneously use two or more keys. We identify such

operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the typeface
below:

at complete

Form
System transferred

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

Table of Contents

Chapter 1 Hardware Overview

1.1 Features..........................................................................................................................1

1.2 System Block Diagram..................................................................................................6

1.3 2.5-inch Hard Disk Drive...............................................................................................9

1.4 Keyboard......................................................................................................................12

1.5 TFT Color Display.......................................................................................................13

1.5.1 LCD Module with CCFL Backlight .............................................................13

1.6 Power Rails..................................................................................................................14

1.7 Batteries .......................................................................................................................15

1.7.1 Main Battery .................................................................................................15

1.7.2 Battery Charging Control..............................................................................15

1.7.3 RTC battery...................................................................................................17

1.8 AC Adapter ..................................................................................................................18

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting............................................................................................................1

2.2 Troubleshooting Flowchart........................................................................................... 2

2.3 Power Supply Troubleshooting..................................................................................... 6

Procedure 1 Power Status Check .................................................................................. 6

Procedure 2 Connection Check..................................................................................... 8

Procedure 3 Charging Check ........................................................................................ 8

Procedure 4 Replacement Check ................................................................................ 10

2.4 System Board Troubleshooting...................................................................................11

Procedure 1 Message Check .......................................................................................12

Procedure 2 Debugging Port Check............................................................................13

Procedure 3Replacement Check ................................................................................. 13

2.5 Hard Disk Drive Troubleshooting .............................................................................. 14

Procedure 1 Partition Check ....................................................................................... 14

Procedure 2 Message Check ....................................................................................... 15

Procedure 3 Diagnostic Test Program Execution Check............................................ 16

Procedure 4 Connector Check and Replacement Check............................................. 17

2.6 Keyboard Troubleshooting ......................................................................................... 18

Procedure 1 Diagnostic Test Program Execution Check............................................ 18

Procedure 2 Connector Check and Replacement Check............................................. 19

2.7 Touch pad Troubleshooting........................................................................................ 20

Procedure 1 Diagnostic Test Program Execution Check............................................ 20

Procedure 2 Connector Check and Replacement Check............................................. 21

2.8 Display Troubleshooting............................................................................................. 22

Procedure 1 External Monitor Check.......................................................................... 22

Procedure 2 Diagnostic Test Program Execution Check............................................ 22

Procedure 3 Connector and Cable Check ................................................................... 23

Procedure 4 Replacement Check ................................................................................ 24

2.9 LAN Troubleshooting................................................................................................. 25

Procedure 1 Diagnostic Test Program Execution Check............................................ 25

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

Procedure 2 Connector Check and Replacement Check..............................................25

2.10 Wireless LAN Troubleshooting...................................................................................26

Procedure 1 Transmitting-Receiving Check................................................................26

Procedure 2 Antennas' Connection Check...................................................................27

Procedure 3 Replacement Check .................................................................................28

2.11 Sound Troubleshooting................................................................................................29

Procedure 1 Connector Check......................................................................................29

Procedure 2 Replacement Check .................................................................................30

2.12 Bluetooth Troubleshooting..........................................................................................31

Procedure 1 Connector Check and Replacement Check.............................................31

2.13 HDMI Troubleshooting ...............................................................................................32

Procedure 1 Connector Check and Replacement Check..............................................32

Procedure 2 External Monitor Check...........................................................................32

Procedure 3Connector and Cable Check .....................................................................33

Procedure 4Replacement Check ..................................................................................34

2.14 Memory Troubleshooting............................................................................................35

Procedure 1 Diagnostic Test Program Execution Check.............................................35

Procedure 2 Connect Check and Replacement Check.................................................35

2.15 3G Troubleshooting.....................................................................................................36

Procedure 1 Connect Check and Replacement Check.................................................36

2.16 Camera Troubleshooting..............................................................................................37

Procedure 1 Camera Execution Check.........................................................................37

Procedure 2 Connect Check and Replacement Check.................................................37

2.17 Microphone Troubleshooting ......................................................................................38

Procedure 1 Sound Recorder Execution Check...........................................................38

Procedure 2 Connect Check and Replacement Check.................................................38

2.18 CRT Troubleshooting ..................................................................................................39

Procedure 1 External Monitor Check...........................................................................39

Procedure 2 Connector and Cable Check ....................................................................39

Procedure 3 Replacement Check .................................................................................39

2.19 USB Troubleshooting ..................................................................................................40

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

Procedure 1 Diagnostic Test Program Execution Check............................................ 40

Procedure 2 Connect Check and Replacement Check................................................ 40

2.20 LED Troubleshooting ................................................................................................. 41

Procedure 1 Each function Execution Check.............................................................. 41

Procedure 2 Connect Check and Replacement Check................................................ 41

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

Chapter 3 Diagnostic Programs

3.1 Tests and Diagnostics Software Overview....................................................................2

3.2 Executing the Diagnostic Test.......................................................................................3

3.3 Subtest names.................................................................................................................7

3.4 System Test..................................................................................................................10

3.5 Memory Test................................................................................................................17

3.6 Keyboard Test..............................................................................................................21

3.7 Display Test.................................................................................................................24

3.8 Hard Disk Test.............................................................................................................39

3.9 Real Time Clock Test ..................................................................................................42

3.10 Cache Memory Test.....................................................................................................44

3.11 High Resolution Display Test......................................................................................46

3.12 Multimedia Test...........................................................................................................52

3.13 MEMORY2 Test..........................................................................................................53

3.14 Error Codes and Error Status Names...........................................................................55

3.15 Running Test................................................................................................................57

3.16 DMI INFOEMATION.................................................................................................58

3.16.1 Check DMI Information ...................................................................................58

3.16.2 Write DMI Information.....................................................................................58

3.17 Log Utilities.................................................................................................................60

3.17.1 Operations.........................................................................................................60

3.18 System Configuration ..................................................................................................62

3.19 Running Test Edit Item................................................................................................63

3.19.1 Function Description.........................................................................................63

3.19.2 Operation Description.......................................................................................63

3.20 Common Tests and Operation .....................................................................................65

3.20.1 How to operate a window.................................................................................65

3.20.2 How to Stop the Test Program..........................................................................65

3.20.3 Test Status Screen.............................................................................................65

3.20.4 Test Stop Display..............................................................................................66

3.20.5 How to enter data..............................................................................................66

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

Chapter 4 Replacement Procedures

4.1 Overview....................................................................................................................... 1

Safety Precautions......................................................................................................... 2

Before You Begin ......................................................................................................... 3

Disassembly Procedure................................................................................................. 4

Assembly Procedure...................................................................................................... 5

Tools and Equipment .................................................................................................... 5

Screw Tightening Torque.............................................................................................. 6

Screw Notation ............................................................................................................. 7

4.2 Battery pack.................................................................................................................. 8

4.3 HDD............................................................................................................................ 11

4.4 Memory Module ......................................................................................................... 14

4.5 Keyboard..................................................................................................................... 17

4.6 Wireless LAN card and BT Module........................................................................... 20

4.7 3G Module card .......................................................................................................... 22

4.8 Display Assembly....................................................................................................... 23

4.9 Top Cover Assembly .................................................................................................. 31

4.10 Touch pad.................................................................................................................... 35

4.11 I/O boards.................................................................................................................... 38

4.12 System Board.............................................................................................................. 39

4.13 CPU ............................................................................................................................ 45

4.14 LCD unit ..................................................................................................................... 47

4.15 Web Camera Module .................................................................................................. 51

4.16 Application for Thermal grease on CPU and North Bridge ....................................... 53

4.17 Speaker Box................................................................................................................ 55

4.18 HDD cable ................................................................................................................ 57

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

Appendix

Appendix A Handling the LCD Module ................................................................................1

Appendix B Board Layout .....................................................................................................1

Appendix C Pin Assignments.................................................................................................1

Appendix D Keyboard Scan/Character Codes.......................................................................1

Appendix E Key Layout.........................................................................................................1

Appendix F Wiring Diagrams................................................................................................1

Satellite T110 / Satellite Pro T110 / PORTEGE T110 Maintenance Manual (960-Q08)

Chapter 1
Hardware Overview

Satellite T110/Satellite ProT110/PROTEGE T110 Maintenance Manual (960-Q08)

Chapter1 Hardware Overview

1 Hardware Overview

Chapter 1 Contents

1.1 Features......................................................................................................................... 1

1.2 System Block Diagram................................................................................................. 5

1.3 2.5-inch Hard Disk Drive.............................................................................................. 8

1.4 Keyboard..................................................................................................................... 11

1.5 TFT Color Display...................................................................................................... 12

1.6 Power Rails................................................................................................................. 13

1.7 Batteries ...................................................................................................................... 14

1.7.1 Main Battery.......................................................................................... 14

1.7.2 Battery Charging Control...................................................................... 15

1.7.3 RTC battery........................................................................................... 16

1.8 AC Adapter ................................................................................................................. 17

Satellite T110/ Satellite Pro T110/PROTEGE T110 Maintenance Manual (960-Q08)

Chapter1 Hardware Overview

Figures

Figure 1-1-1 Left of the computer.......................................................................................... 3

Figure 1-1-2 Right of the computer....................................................................................... 4

Figure 1-2-1 System Block Diagram for Intel Platform........................................................ 5

Figure 1-3-1 2.5-inch HDD ................................................................................................... 9

Figure 1-4-1 Keyboard for US Style.................................................................................... 12

Figure 1-5-1 LCD Module…………......................... ……………………………………..13

Tables

Table 1-3-2 2.5-inch HDD dimensions ................................................................................ 9

Table 1-3-3 2.5-inch HDD Specification............................................................................ 10

Table 1-5-2 LCD module specifications............................................................................. 12

Table 1-6-1 CULV Power supply output rating ................................................................. 13

Table 1-7-1 Battery specifications..................................................................................... 14

Table 1-7-2 Time required for charges of main battery ..................................................... 15

Table 1-7-3 Data preservation time.................................................................................... 15

Table 1-7-4 Time required for charges of RTC battery...................................................... 16

Table 1-8-1 AC adapter specifications ............................................................................... 17

Satellite T110/ Satellite Pro T110/PROTEGE T110 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

1.1 Features

The Satellite T110/Satellite Pro T110/PROTÉGÉ T100 (Intel Platform) features are listed
below.

 Microprocessor

Microprocessor that is used will be different by the model.
It supports processors as follows
Intel® Core™2 Duo ULV CPU
SU2700 1.30GHz

CPU(956P)743 1.3G


 Memory

Two DDRIII SO-DIMM (800MHz specification compliant) used and be up to 4GB
which can be upgraded through Memory Module Slot. Maximum upgradeable system
memory may depend on the model

 VRAM

Shared with System RAM for Intel GS40。

HDD
5400RPM: 250GB, 320GB, 500GB, internal drives. 2.5 inch x 9.5mm height.

 Display

LCD

11-inch, 256.125(H) X 144.0(V) WXGA+ 262,144 colors + LED, High-brightness,

amorphous silicon TFT color display.

CRT

Supported via a RGB connector.

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Chapter 1 Hardware Overview

 Keyboard

Keyboard module has 85 or 86 keys and support optional Windows and application
Keys

 Battery

The RTC battery is equipped inside the computer.

The main battery is a detachable lithium ion battery.

6 cell Li-Ion 10.8v/4800mAh

 USB (Universal Serial Bus)

3 USB ports are provided. The ports comply with the USB2.0 standard. USB Sleep
and Charge function can be supported by only one port of the left side. (Mode 1-4).If
USB Sleep and Charge function is enabled, the computer’s battery will discharge
during hibernation or when the computer is turned off. It is recommended that user
connect the AC adaptor to the computer when enabling the USB Sleep and Charge
function.

 Sound system

Internal stereo speaker, Internal MIC (Option) external monaural microphone
connector, stereo headphone connector.

 Wireless LAN

Some computers in this series are equipped with a Wireless LAN card.
LAN

 The computer has built-in support for Ethernet LAN (10 megabits per second,

10BASE-T) and Fast Ethernet LAN (100 megabits per second, 100 BASE-TX)

Bridge Media Slot

 SD/SDHC/MS/MS pro/xD/MMC are supported.
 Bluetooth
 Some computers in this series offer Bluetooth wireless communication functionality.

This module is Version 2.1+EDR.

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Chapter 1 Hardware Overview

 Security

Kensington Lock,

 Hard Disk Drive Password
 3D Accelerometer for Hard Disk Drive

1. Extend Monitor connector 2. FAN HOLE

3. Bridge Media Slot 4. HDMI out port

USB port (USB Sleep and Charge function is supported by this port only.)

5.

6. Web Camera 7. Microphone

8. Display Screen 9. Keyboard

10. Touch Pad

11. Touch Pad Control Right Buttons

12. Touch Pad Control Light Buttons

13. LED light indicator

14. Power Button

Figure 1-1-1 Left of the computer

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Chapter 1 Hardware Overview

1. Headphone Jack

2. Microphone jack

3. USB port

4. LAN jack

5. DC-IN jack

Figure 1-1-2 Right of the computer

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Chapter 1 Hardware Overview

1.2 System Block Diagram

Figure 1-2-1 shows the system block diagram.

Figure 1-2-1 System block diagram for Intel Platform

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Chapter 1 Hardware Overview

6

The PC contains the following components.

 CPU

Intel® Core™2 Duo ULV CPU
SU2700 1.30GHz

CPU(956P)743 1.3G

 Memory

Two memory slots capable of accepting DDRIII-SDRAM 1GB, 2GB or 4GB
memory modules for a maximum of 4GB.

 204-pin SO-DIMM
 1.5V operation

 BIOS ROM (Flash memory)

 16Mbit

 Chipset

This gate array has the following elements and functions.

 North Bridge (Intel GS40)

 Penryn processor System Bus support
 DRAM Controller: DDR3-1333/1066/800 support

* 1333/1066 memory module runs at 800MHz

 DMI
 1365-ball 27 x 25mm Micro FC-BGA Package

 South Bridge (ICH9M-E SFF)

 Direct Media Interface (DMI)
 PCI Express
 Serial ATA (SATA) Controller
 PCI Interface
 Low Pin count (LPC) interface
 Serial Peripheral Interface (SPI)
 DMA controller
 Advanced Programmable Interrupt Controller (APIC)
 USB Controllers

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Chapter 1 Hardware Overview

7

 USB Controllers
 RTC
 GPIO
 Enhanced Power Management
 SMBus 2.0
 High Definition Audio Controller
 569-pin 16mmx16mm mBGA Package

 Other main system chips

 • Clock Generator (CULV Platform: ICS9LPRS365BKLFT)

 • EC/KBC –[W/CIR(Winbond WPCE775CA0DG)]

 • HD Audio (CONEXANT CX20582-11Z)

 • Card Reader controller (REALTEAK RTS5159 )

 • 10/100 LAN controller (Atheros AR8132M)

Mini Card

 Wireless LAN (BTO)
 IEEE802.11b/g or IEEE802.11b/g/n
 Wireless WAN (BTO)
 HSPA

Blue tooth

Bluetooth V2.1+EDR. (BTO)

Satellite T110 / Satellite Pro T110 /PROTEGE110 Maintenance Manual (960-Q08)

Chapter 1 Hardware Overview

1.3 2.5-inch Hard Disk Drive

A compact, high-capacity HDD with a height of 9.5mm contains 2.5-inch magnetic disks and
magnetic heads.

Figure 1-3-1 shows a view of the 2.5-inch HDD and Tables 1-3-2 and 1-3-3 list the
specifications.

Outline

dimensions

Parameter

Outline

dimensions

Figure 1-3-1 2.5-inch HDD

Parameter

TOS MK2555GSX TOS MK3255GSX TOS MK5055GSX

Width (mm) 69.85

Height (mm) 9.5

Depth (mm) 100

Weight (g) 97/98/101/102

HTS545025B9A300 HTS545032B9A300 HTS545050B9A300

Width (mm) 69.85
Height(mm) 9.5
Depth (mm) 100

Weight (g) 101(Max)

Standard value

Standard value

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Chapter 1 Hardware Overview

Parameter

Outline

dimensions

WD2500BEVT-26ZCT0 WD3200BEVT-26ZCT0

Width (mm) 69.85

Height (mm) 9.5

Length (mm) 100.0

Weight (g)

Standard value

99(Max)

Table 1-3-2 2.5-inch HDD dimensions

Parameter

Storagesize
(formatted)

Speed (RPM) 5400
Data transfer Rate

- To/From Media 363~952MB/S

- To/From Host 3GB/S
Bus Transfer Rate 3GB/S
Average random seek

time (read) (ms)
Power-on-to-ready

(sec)

TOS MK2555GSX TOS MK3255GSX TOS MK5055GSX

250GB 320GB 500GB

Specification

12

3.5(typ)/9.5(Max)

Parameter

Storage size
(formatted)
Speed (RPM)

Data transfer Rate

- To/From Media

- T0/From Host
Bus Transfer Rate 3GB/S

Average random
seek time (read) (ms)

Power-on-to-ready
(sec)

HTS545025B9A300 HTS545032B9A300 HTS545050B9A300

250GB 320GB 500GB

Specification

5400

363~952MB/S

3GB/S

12

3.5

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Chapter 1 Hardware Overview

Parameter

Storage size
(formatted)

Speed (RPM) 5,400
Data transfer Rate

- To/From Media 933MB/s Max.

- T0/From Host 3Gb/s
bus transfer rate 3Gb/s
Average random seek

time (read) (ms)
Power-on-to-ready

(sec)

WD2500BEVT-26ZCT0 WD3200BEVT-26ZCT0

250GB 320GB

Specification

12.0ms/13.0ms

4.0 (typ)

Table 1-3-3 2.5-inch HDD Specification

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Chapter 1 Hardware Overview

1.4 Keyboard

The Satellite T110, Satellite Pro T110, and PORTEGE T110 keyboard is for US style

Figure 1-4-1 is a view of the keyboard for US style

Figure 1-4-1 Keyboard for US style

See Appendix E for details of the keyboard layout

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Chapter 1 Hardware Overview

1.5 TFT Color Display

The Satellite T110 use LED to control backlight.

LCD Module

Figure 1-5-1 shows a view of the LCD module and Table 1-5-2 lists the specifications.

Figure 1-5-1 LCD Module

Specifications(WXGA+)

Item

Number of

Dots

Dot spacing

(mm)

Display

Colors

SAMSUNGA

LTN116AT01-T01

1,366 x 3(R,G,B) x

768

0.2265(H)×

0.2265(V)

262,144 colors 262,144 colors 262,144 colors 262,144 colors

CHI MEI

N116B6-L02

1,366 x 3(R,G,B) x

768

0.1875(H)×

0.1875(V)

LG

LP116WH1-TLA1

1,366 x 3(R,G,B) x

768

0.1875(H)×

0.1875(V)

AUO

B116XW02 V0

1,366 x 3(R,G,B) x

768

0.1875(H)×

0.1875(V)

Table 1-5-2 LCD module specifications

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Chapter 1 Hardware Overview

1.6 Power Rails

Table 1-6-1 lists the power rail output specifications of CULV platform.

Power supply （Yes/No）

Name

Voltage [V]

Power OFF

Suspend mode

Power OFF
Boot mode

No Battery

+5VPCU

+5V

+3VPCU

+3V_S5

+3VSUS

+3V

+1.8VSUS

+SMDDR_VTERM

+SMDDR_VREF

+1.8V
+1.5V
+1.2V

+1.05v

+NB_CORE
VCC_CORE

5
5 No No No

3.3

3.3

3.3

3.3 No No No

1.8

1.8

1.8

1.8 No No No

1.5 No No No

1.25 No No No

1.05 No No No

1.0~1.2 No No No

0.7~1.2 No No No

Yes Yes

Yes Yes
Yes
Yes

Yes
Yes
Yes

No No
No No

No No
No No
No No

No

No

Table 1-6-1 CULV Power supply output rating

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Chapter 1 Hardware Overview

1.7 Batteries

The PC has the following two batteries.

 Main battery
 Real time clock (RTC) battery

Table 1-7-1 lists the specifications for these two batteries.

Battery Name Battery Element Output Voltage

Main battery

6 Cells Lithium ion 10.8 V

Real time clock

(RTC) battery

COIN Type Lithium ion 3V

Table 1-7-1 Battery specifications

1.7.1 Main Battery

The main battery is the primary power supply for the computer when the AC adapter is not
connected. In Standby, the main battery maintains the current status of the computer.

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Chapter 1 Hardware Overview

1.7.2 Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The power supply
microprocessor controls power supply and detects a full charge when the AC adaptor and
battery are connected to the computer.

 Battery Charge

When the AC adapter is connected, normal charging is used while the system is
turned on and quick charge is used while the system is turned off. Refer to the
following Table 1-7-2.

Power ON Power OFF
6 cell 5 ~ 10 hours about 5 hours

Table 1-7-2 Time required for charges of main battery

Charge is stopped in the following cases.

1. The main battery is fully charged

2. The main battery is removed

3. Main battery or AC adapter voltage is abnormal

4. Charging current is abnormal

 Data preservation time

When turning off the power in being charged fully, the preservation time is as
following Table 1-7-3.

Sleep Shut down

6 cell About 3 days About 30 days

Table 1-7-3 Data preservation time

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Chapter 1 Hardware Overview

1.7.3 RTC Battery

The RTC battery provides the power supply to maintain the date, time, and other system
information in memory.

Table 1-7-4 lists the Time required for charges of RTC battery and data preservation time.

Condition Time

Charging time About 24 hours
Data retaining time About 30 days

Table 1-7-4 Time required for charges of RTC battery

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Chapter 1 Hardware Overview

1.8 AC Adapter

The AC adapter is used to charge the battery.
Table 1-8-1 lists the AC adapter specifications.

Parameter

With Led

Power 65W 65W
Input voltage AC 100V/240V

Input frequency 50Hz/60Hz
Input current

Output voltage DC 19V
Output current 3.42A 3.42A

DELTA/ LITE-ON

3pin

Specification

DELTA/ LITE-ON 2pin

≦ 1.5A

Table 1-8-1 AC adapter specifications

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Chapter 2
Troubleshooting Procedures

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Chapter 2 Troubleshooting Procedures

Chapter 2 Contents

Chapter 2 Contents

2.1 Troubleshooting............................................................................................................1

2.2 Troubleshooting Flowchart........................................................................................... 2

2.3 Power Supply Troubleshooting..................................................................................... 6

Procedure 1 Power Status Check .................................................................. 6

Procedure 2 Connection Check..................................................................... 8

Procedure 3 Charging Check ........................................................................ 8

Procedure 4 Replacement Check ................................................................ 10

2.4 System Board Troubleshooting................................................................................... 11

Procedure 1 Message Check ....................................................................... 12

Procedure 2 Debugging Port Check............................................................13

Procedure 3 Replacement Check ................................................................ 13

2.5 Hard Disk Drive Troubleshooting .............................................................................. 14

Procedure 1 Partition Check........................................................................ 14

Procedure 2 Message Check ....................................................................... 15

Procedure 3 Diagnostic Test Program Execution Check............................ 16

Procedure 4 Connector Check and Replacement Check............................. 17

2.6 Keyboard Troubleshooting ......................................................................................... 18

Procedure 1 Diagnostic Test Program Execution Check............................ 18

Procedure 2 Connector Check and Replacement Check............................. 19

2.7 Touch pad Troubleshooting........................................................................................ 20

Procedure 1 Diagnostic Test Program Execution Check............................ 20

Procedure 2 Connector Check and Replacement Check............................. 21

2.8 Display Troubleshooting............................................................................................. 22

Procedure 1 External Monitor Check.......................................................... 22

Procedure 2 Diagnostic Test Program Execution Check............................ 22

Procedure 3 Connector and Cable Check.................................................... 23

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Procedure 4 Replacement Check ................................................................ 24

2.9 LAN Troubleshooting................................................................................................. 25

Procedure 1 Diagnostic Test Program Execution Check............................ 25

Procedure 2 Connector Check and Replacement Check............................. 25

2.10 Wireless LAN Troubleshooting.................................................................................. 26

Procedure 1 Transmitting-Receiving Check............................................... 26

Procedure 2 Antennas' Connection Check.................................................. 27

Procedure 3 Replacement Check ................................................................ 28

2.11 Sound Troubleshooting............................................................................................... 29

Procedure 1 Connector Check..................................................................... 29

Procedure 2 Replacement Check ................................................................ 30

2.12 Bluetooth Troubleshooting ......................................................................................... 31

Procedure 1 Connector Check and Replacement Check............................ 31

2.13 HDMI Troubleshooting .............................................................................................. 32

Procedure 1 Connector Check and Replacement Check............................. 32

Procedure 2 External Monitor Check.......................................................... 32

Procedure 3 Connector and Cable Check.................................................... 33

Procedure 4 Replacement Check ................................................................ 34

2.14 Memory Troubleshooting ........................................................................................... 35

Procedure 1 Diagnostic Test Program Execution Check............................ 35

Procedure 2 Connect Check and Replacement Check................................ 35

2.15 3G Troubleshooting.................................................................................................... 36

Procedure 1 Connect Check and Replacement Check................................ 36

2.16 Camera Troubleshooting............................................................................................. 37

Procedure 1 Camera Execution Check........................................................ 37

Procedure 2 Connect Check and Replacement Check................................ 37

2.17 Microphone Troubleshooting...................................................................................... 38

Procedure 1 Sound Recorder Execution Check .......................................... 38

Procedure 2 Connect Check and Replacement Check................................ 38

2.18 CRT Troubleshooting ................................................................................................. 39

Procedure 1 External Monitor Check.......................................................... 39

Procedure 2 Connector and Cable Check.................................................... 39

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Procedure 3 Replacement Check ................................................................ 39

2.19 USB Troubleshooting ................................................................................................. 40

Procedure 1 Diagnostic Test Program Execution Check............................ 40

Procedure 2 Connect Check and Replacement Check................................ 40

2.20 LED Troubleshooting ................................................................................................. 41

Procedure 1 Each function Execution Check.............................................. 41

Procedure 2 Connect Check and Replacement Check................................ 41

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Chapter 2 Troubleshooting Procedures

2

2.1 Trouble shooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer
is causing the computer to malfunction.

The FRUs covered are:

1. Power supply 7. LAN 13. 3G

2. System Board 8. Wireless LAN 14. Camera

3. SATA HDD 9. Sound 15. Microphone

4. Keyboard 10. Bluetooth 16. Ext CRT

5. Touch pad 11. HDMI 17. USB

6. Display 12. Memory 18 LED

The Test Program operations are described in Chapter 3. Detailed replacement procedures are
described in Chapter 4.

NOTE: After replacing the system board, it is necessary to execute the subtest 01 initial

configuration of the 3.3 Setting of the hardware configuration in Chapter 3.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following
implements are necessary:

1. Phillips screwdrivers (For replacement procedures)

2. Implements for debugging port check
 Toshiba Free-DOS system

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2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-2-1 as a guide for determining which troubleshooting
procedures to execute. Before going through the flowchart steps, verify the following:

 Ask customer to enter the password if a password is registered.
 Verify with the customer that Toshiba Windows is installed on the hard disk. Non-

Windows operating systems can cause the computer to malfunction.

 Make sure all optional equipment is removed from the computer.

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Figure 2-2-1 Troubleshooting flowchart (1/2)

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Chapter 2 Troubleshooting Procedures

Figure 2-2-1 Troubleshooting flowchart (2/2)

If the diagnostics program cannot detect an error, the problem may be intermittent. The Test
program should be executed several times to isolate the problem. Check the Log Utilities
function to confirm which diagnostic test detected an error(s), and then perform the
appropriate troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, display test, expansion test,

real timer test, sound test or LAN/Bluetooth test, perform the System Board
Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the hard disk test, perform the HDD Troubleshooting

Procedures in Section 2.5.

3. If an error is found on the keyboard test (DIAGNOSTICS TEST) and pressed key

display test, perform the Keyboard Troubleshooting Procedures in Section 2.6.

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4. If an error is found on the touch pad test, perform the Touch pad Troubleshooting

Procedures in Section 2.7.

5. If an error is detected on the display test, perform the Display Troubleshooting

Procedures in Section 2.8.

6. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.9.

7. If an error is detected on the Wireless LAN test, perform the Wireless LAN

Troubleshooting Procedures in Section 2.10.

8. If an error is detected on the sound test, perform the Sound Troubleshooting

Procedures in Section 2.11.

9. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting

Procedures in Section 2.12.

10. If an error is detected on the HDMI test, perform the HDMI Troubleshooting

Procedures in Section 2.13

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Chapter 2 Troubleshooting Procedures

2.3 Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if
power supply is functioning properly, start with

Procedure 1 and continue with the other

the

Procedures as instructed. The procedures described in this section are:

Procedure 1

: Power Status Check
Procedure 2: Connection Check
Procedure 3: Charging Check
Procedure 4: Replacement Check

Procedure 1 Power Status Check

The following LED indicates the power supply status:

 Battery LED
 DC IN LED

The Power Supply control displays the power supply status with the Battery LED and the DC
IN LED as listed in the tables below.

Battery icon Power supply status

Lights Orange Battery is charged and the AC adapter is conn ected. It has

no relation with ON/OFF of the system power.

Lights Green Battery is fully charged and the AC adapter is connected. It

has no relation with ON/OFF of the system power.

Blinks Orange
(even intervals)

Doesn’t light Any condition other than those above.

The battery level is low while the system power is ON.

Table 2-3-1 Battery icon

DC IN icon Power supply status

Lights Green DC power is being supplied from the AC adapter.
Blinks Orange Power supply malfunction*1
Doesn’t light Any condition other than those above.

Table 2-3-2 DC IN icon

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*1 When the power supply controller detects a malfunc

tion, the DC IN icon blinks orange

and perform the following procedure.

When the icon is blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter.

2. Re- e dapter.

If the icon bove, check the followings:

Check 1 o to Procedure 2.

attach the batt ry pack and the AC a

is still blinking after the operation a

If the DC IN icon blinks orange, g

Check 2 If the DC IN icon does not light, go to Procedure 3.
Check 3 If the battery icon does not light orange or green, go to Procedure 4.

NOTE: Use a supp

lied AC adapter.

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Procedure 2 Connection Check

The wiring diagram related to the power supply is shown below:

An o

y of the c nnectors may be disconnected. Perform Check 1.

Ch o the

eck 1 Make sure the AC adapter and the AC power cord is firmly plugged int

PCN1 connector and wall outlet. If these cables are connected firmly, go to Check

2.

Check 2 Replace the AC adapter and the AC power cord with new ones.

 If the DC IN icon does not light, go to Procedure 4.
 If the battery icon does not light, go to Check 3.

Check 3 Make sure the main battery pack is installed in the computer correctly. If the

battery is properly installed and the battery icon still does not light, go to
Procedure 4.

Procedure 3 Charging Check

Check if the power supply controller charges the battery pack properly. Perform the
following procedures:

Check 1 Make sure the AC adapter is firmly plugged into the DC IN socket.
Check 2 Make sure the battery pack is properly installed. If it is properly installed, go to

Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack while connecting the battery pack and the AC adapter. If the battery
pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too high or low. Leave the battery for a while to

adjust it in the right temperature. If the battery pack is still not charged, go to
Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack is still not charged,

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go to Procedure 4.

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Procedur ent Check

e 4 Replacem

The power is supplied to the system board by the AC adapter. If either the AC adapter or the
system board was damaged, perform the following Checks.

To disassemble the computer, follow the steps described in Chapter 4, Replacement
Procedures.

When AC adapter is connected;
Check 1 AC adapter may be faulty. Replace the AC adapter with a new one. If the problem

still occurs, perform Check 2.

Check 2 System board may be faulty. Replace the system board with a new one.

When AC adapter is not connected ;
(When driving with battery pack)

Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 2.

Check 2 System board may be faulty. Replace it with a new one.

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Chapter 2 Troubleshooting Procedures

2.4 System Board Troublesho oting

This section describes how to determine if the system board

is malfunctioning or not. Start
with Procedure 1 and continue with the other procedures as instructed. The procedures
described in this section are:

Procedure 1: Message Check
Procedure 2 Diagno

stic Test Program Execution Check

Procedure 3: Replacement Check

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Procedure 1 Message Check

When the power is turned on, the system performs the Power on Self Test (POST) installed
in the BIOS ROM. The POST tests each IC on the system board and initializes it.

 If an error message is
 If t r rocedure 2.

here is no erro message, go to P

 If Free-DOS or W .

shown on the display, perform Check 1.

indows is properly loaded, go to Procedure 4

Check 1 If one of the following error messages is displayed on the screen, press the F2 key

as the message instructs. These errors occur when the system configuration
preserved in the RTC memory (CMOS type memory) is not the same as the actual
configuration or when the data is lost.

If you press the F2 key as the message instructs, the SETUP screen appears to set
the system configuration.

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Procedure 2 Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. These tests check the system
board. Refer to Chapter 3, Tests and Diagnostic, for more information on how to p

erform

these tests.

1. System test

2. Memory test

3. Keyboard test

4. Display test

5. Hard Disk test

6. CPU Temperature test

7. Ma

8. BIO

9. Sys

10. Wi

11. LA

in Battery test

S test

tem Status LED test

reless LAN test

N/Sound test

12. UUID test-DMI Information (Write DMI)

If an error is detected during these tests, go to Procedure 3.

Procedure 3 Replacement Check

System board may be faulty. Disassemble the computer following the steps described in
Chapter 4, Replacement Procedures and replace system board with a new one.

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2.5 SATA Hard Disk Drive Troubleshooting

To check if HDD is malfunctioning or not, follow the troubleshooting procedures below as
instructed.

Procedur
Procedure

Procedure 4:
Procedure 5: Conn

e 1: Partition Check

2: Message Check
3: Format Check

e Procedur

Diagnostic Test Program Execution Check

ector Check and Replacement Check

CAUTION: The contents

of the hard disk will be erased when the HDD troubleshooting
procedures are executed. Transfer the contents of the hard disk to other
storage drive(s). For the backup, refer to the User’s Manual.

Procedure 1 Partition Check

Insert the Toshiba USB memory and start th

e computer. Perform the following checks:

Check 1 Input C: and press Enter. If you cannot change to drive C, go to Check 2. If y

can change to drive C, go to Procedure 2.

ou

heck 2 input USB memories and press Enter. Choose Display Partition Information from

C

the menu. If drive C is listed in the Display Partition Information, go to Check 3.
If drive C is not listed, return to the menu and choose the option to create a DOS
partition or a logical DOS drive on drive C. If the problem still occurs, go to
Procedure 2.

heck 3 If drive C is listed as active in the menu, go to Check 4. If drive C is not listed as

C

active, return to the menu and choose the option to set the active partition for
drive C. Then go to Procedure 2.

heck 4 Remove the USB memory and reboot the computer. If the problem still occurs, go

C

to Procedure 2. Otherwise, the 2.5” HDD is operating normally.

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Procedure 2 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed
in the BIOS ROM. When the test detects an error, an error message is displayed on the scree

n.

Turn on the computer and check the message on the screen. When an OS starts from the 2.5”
HDD, go to Procedure 3. Otherwise, start with Check 1 below and perform the other checks
as instructe

d.

Check 1 ages appears, go to Check 2. If the following

If either of the following mess
messages do not appear, perform Check 3.

Insert system disk in drive

Press any key when ready .....

or

Non-System disk or disk error
Replace and press any key when ready

Check 2 Using the SYS command of the Free-DOS; transfer the system to the 2.5” HDD.

If the system is not transferred, go to Procedure 3. Refer to the Free-DOS Manual
for detailed operation.

If the following message appears on the display, the system program has been
transferred to the HDD.

System Transferred

If an error message appears on the display, perform Check 3.

Check 3

2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the
steps described in Chapter 4, Replacement Procedures for disassembling.). In
HDD(s) to the

connector(s) firm

ly. If it is (or they are) firmly connected, go to

sert

Procedure 3.

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Procedure 3 Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the
Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about
the HDD test program.

If an error is detected during the HDD test, an error code and status will be displayed. The
error codes and

statuses are described in Table 2-5-1. If an error code is not displayed but the

problem still occurs, go to Procedure 5.

Code Statu
01 Bad Error Command
02 ror Bad Address Mark Er
04 Record Not Found
05 HDC Not Reset Error
07 Drive Not Initialized
09 DMA Boundary Error
0A Bad Sector
0B Bad Track Error
10 ECC Error
11 ECC Recover Enabled
20 HDC Error
40 Seek Error
80 Time Out Error
AA Drive Not Ready

BB Undefined Error

s

CC Write Fault
E0 Status Error
F0 No Sense Error
?? Other Error

Table 2-5-1 HDD error code & status

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Procedure 4 Connector Check and Replacement Check

HDD(s) is/are connected to the connector(s) on the system board. The connection of HDD(s)
and board may be defec

tive. Otherwise, they may be faulty. Disassemble the computer
following instructions in Chapter 4, Replacement Procedures and perform the following
checks.

Check 1 Make sure HDD(s) is/are firm

ly connected to the connector(s) on the system

board.

If an the connections are loose, ly and repeat Procedure 1. If the

y of reconnect firm

prob still occurs, go to Check

lem 2.

Check 2 (One of) HDD(s) may be faulty. Replace it with a new one following the

instr ons in Chapter 4, Repl d check the operation. If the

ucti acement Procedures an

prob still occurs, perform Check

lem 3.

Check 3 Syst oard may be faulty. Replac ew one following the instructions

em b e it with a n

in Chapter 4, Replacement Proced

ures.

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Chapter 2 Troubleshooting Procedures

2.6 Keyboard Troubleshooting

To check if the computer’s keyboard is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Keyboard Test (DIAGNOSTIC TEST) and Pressed key display test in the
Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how
to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning
properly.

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Procedure 2 Connector and Replacement Check

The connection of cable and board may be defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures, and perform the following checks:

Check 1 stem board. Make sure keyboard cable is firmly connected to sy

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem
still occurs, go to Check 2.

Check 2 Keyboard may be faulty. Replace it with a new one following the instructions in

Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures.

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Chapter 2 Troubleshooting Procedures

2.7 Touch pad Troubleshooting

To check if the computer’s touch pad is malfunctioning or not, follow the troubleshoo

ting

procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector and Replacement Check

Procedure 1 Diagnostic Test Program Execution Check

Execute the Touch pad test in the Diagnostic Program. Refer to Chapter 3, Tests and
Diagnostics, for more information on how to perform the test program.

If an error occurs, go to Procedure 2. If an error does not occur, touch pad is functioning
properly.

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Procedure 2 Connector and Replacement Check

The connection of cable and board may be defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures, and perform the following checks:

Check 1 oard. Make sure the cable is firmly connected to system b

If the connection is loose, reconnect firmly and repeat Procedure 1. If the problem

still occurs, go to Check 2.

Check 2 Touch Pad or the cable may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs,
perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedures

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2.8 Display Troubleshooting

T

o check if the computer’s display is malfunctioning or not, follow the troubleshooting

p

rocedures below as instructed.

Procedure 1: External Monitor Check
P

rocedure 2: Diagnostic Test Program Execution Check
Procedure 3: Connector and Cable Check
Procedure 4: Replacement Check

Procedure 1 External Monitor Check

Connect an external monitor to the computer’s external monitor port, and then boot the
computer. The computer automatically detects the external monitor.
When “Power on Display” setting is “Auto-Selected” (Default) in BIOS Setup Menu.
If this setting is “System LCD only”, external monitor cannot be displayed. The computer
automatically detects the external monitor.

If the extern

al monitor works correctly, the internal LCD may be faulty. Go to Procedure 3.

If the external monitor appears to have the same problem as the internal monitor, system
b

oard may be faulty. Go to Procedure 2.

Procedure 2 Diagnostic Test Program Execution Check

T y

he Displa Test program is stored in Diagnostics disk. This program checks the display

controller on system the computer and run the test.

board. Insert the Diagnostics disk, turn on

Refer to Chapter 3, Tests and Diagnostics for details. If an error is detected, go to Procedure 3.

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Chapter 2 Troubleshooting Procedures

Procedure 3 Connector and Cable Check

LCD Module is connected to system board by an LCD cable. Their cables may be
disconnected from system board. Disassemble the computer following the steps described in
Chapter 4, Replacement Procedures.

If the conn the problem still
occurs, go .

ection is loose, reconnect firmly and restart the computer. If
to Procedure 4

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Chapter 2 Troubleshooting Procedures

Procedure 4 Replacement Check

LCD module, LCD cable are connected to display circuits. Any of these componen

ts may be
faulty. Refer to Chapter 4, Replacement Procedures, for instructions on how to disassemble
the computer and then perform the fol

If characters or graphics on the internal display are not displayed clearly, perf

lowing checks:

orm

Check 1.
If some screen functions do not operate properly, perform Check 2.
If LED backlight remains lit when the display is closed, perform Check 3.

Check 1 LCD cable may be faulty. Replace LCD cable with a new one following the

instructions in Chapter 4, Replacement Procedure and test the display again. If the
problem still occurs, perform Check 2.

Check 2 LCD module may be faulty. Replace LCD module with a new one following the

instructions in Chapter 4, Replacement Procedure and test the display again. If the
problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedure.

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Chapter 2 Troubleshooting Procedures

2.9 LAN Troubleshooting

To check if the computer’s LAN is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check

Procedur

Execute LA for

e 1 Diagnostic Test Program Execution Check

N test in the LAN test program. Refer to Chapter 3, Tests and Diagnostics

more information on how to perform the test program.
If any error

is detected by the test, go to Procedure 2.

Procedure 2 Connector Check and Replacement Check

The LAN f
defective o aulty.

unction is embedded on system board. If LAN malfunctions, its connection is
r LAN cable and system board may be f

Check 1 Make sure LAN cable is firmly connected to the connector CN1. If the problem

still occurs, perform Check 2.

No Separated LAN BOARD ，it’s assembled.

Check 2 LAN cable may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4.

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Chapter 2 Troubleshooting Procedures

2.10 Wireless LAN Troubleshooting

To check if the computer's Wireless LAN is malfunctioning or not, follow the troubles
procedures below as instructed.

Procedure 1: Transmitting-Receiving Check
Procedure 2: Antennas' Connection Check
Procedure 3: Replacement Check

Procedure 1 Transmitting-Receiving Check

Before starting the test, make sure wireless communica
Check 1 Execute Wireless LAN test program to che

tion is enabled in BIOS setup

ck the transmitting-receiving function
of wireless LAN. You will need a second computer that can communicate by
wireless LAN. Perform the test following the instructions d

escribed in Chapter 3.

If the computer passes the test, the function is correctly working. If the computer
does not pass the test, perform Procedure 2.

hooting

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Chapter 2 Troubleshooting Procedures

Procedure 2 Antennas' Connection Check

The wireless LAN function-wiring diagram is shown below:

Any of the connections may be defective. Disassemble the computer following the steps
described in Chapter 4, Replacement Procedures, and perform the following checks:

Make sure the wireless communication is Enabled in BIOS setup. Check 1

If the Wireless communication is "Disabled"

, change it to "Enabled". If the

problem still occurs, perform Check 2.

Check 2 Make sure wireless LAN card is firmly connected to the CN22 on system board. If

the connector is defective, connect it firmly and perform Procedure 1. If the
problem still occurs, perform Check 3.

Check 3 Make sure that wireless LAN antenna cables (black and white) are firmly

connected to the connectors on Wireless LAN card. If wireless LAN antenna
cables are not connected properly, connect them firmly and perform Procedure 1.
If the problem still occurs, go to the procedure 3.

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Chapter 2 Troubleshooting Procedures

Procedure 3 Replacement Check

Wireless LAN card, wireless LAN antenna or system board may be faulty. Refer to Chapter 4,
Replacement Procedures, for instructions on how to disassemble the computer and then

perform the following checks:

Check 1 Wireless LAN antenna may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs,
perform Check 2.

Check 2 Wireless LAN card may be faulty. Replace it with a new one following the

instructions in Chapter 4, Replacement Procedures. If the problem still occurs,
perform Check 3.

ons Check3 System board may be faulty. Replace it with a new one following the instructi

in Chapter 4, Replacement Procedures.

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Chapter 2 Troubleshooting Procedures

2.11 Sound Troubleshooting

To check if the sound function is malfunctioning or not, follow the troubleshooting proce
below as instructed.

Procedure 1: Connector Check
Procedure 2: Replacement Check

Procedure 1 Connector Check

The conne

ction of sound system is shown in the following figure.

As the connection may be defective, disassemble the PC and check each connection.
If the problem still occurs, go to Procedure 2.

dures

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Chapter 2 Troubleshooting Procedures

Procedure 2 Replacement Check

 If External microphone/Headphone does not work properly, perform check 1.
 If internal microphone /Speaker do not work properly, perform check 2.
 If HP o heck 3.

ut does not work properly, perform c

 If Volume control does not work properly, perform check 4.

Check 1 External microphone/Headphone may be faulty. Replace it with a new one

following the steps in Chapter 4. If the problem still occurs, perform Check 5.

Check 2 Internal microphone /Speaker may be faulty. Replace it with a new one following

the steps in Chapter 4. If the problem still occurs, perform Check 5.

Check 3 HP out may be faulty. Replace it with a new one following the steps in Chapter 4.

If the problem still occurs, perform Check 5.

Check 4 Volume control may be faulty. Replace it with a new one following the step

s in

Chapter 4. If the problem still occurs, perform Check 6.

Check 5 Flat cables between AD board/Speak

er and system board may be faulty. Replace it
with new cable following the instructions in Chapter 4. If the problem still occurs,
perform Check 6.

Check 6 Audio board/System board may be faulty. Replace it with a new one following the

instructions in Chapter 4.

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Chapter 2 Troubleshooting Procedures

2.12 Bluetooth Troubleshooting

To check if the computer’s Bluetooth is malfunctioning or not, follow the troublesh
procedure below as instructed.

Procedure 1 Connector Check and Replacem

h Bluetooth module is connected to system board. If Bluetooth malfunctions, its

T e

onnection is defective or Bluetooth cable and system board may be faulty.

c

Check 1

Make sure Bluetooth cable is firmly connected to the connector CN12 (system

ent Check

board). If the problem still occurs, perform Check 2.

ooting

Check 2

Bluetooth cable may be faulty. Replace it with a new one. If the problem s till
occurs, perform Check 3.

Check 3 eplace it with a new one following the steps in Chapter

Bluetooth may be faulty. R

4. If the problem still occurs, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4.

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Chapter 2 Troubleshooting Procedures

2.13 HDMI Troubleshooting

To check if the computer’s HDMI is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: External HDMI Monitor Check
Procedure 2: Connector and Cable Check
Procedure 3: Replacement Check

Procedure 1 Connector Check and Replacement Check

The HDMI port is connected to system board. If HDMI malfunctions, its connection is

defective or HDMI cable and system board may be faulty.

Check 1 Make sure HDMI cable is firmly connected to the connector CN11 (system board).

If the problem still occurs, perform Procedure 2.

Procedure 2 External Monitor Check

onitor to the comConnect an external m puter’s HDMI port, and then boot the computer. The

computer automatically detects the external monitor.
If the exter ay be faulty. Go to Procedure 3.

nal monitor works correctly, the internal LCD m

If the external monitor appears to have the same problem as the internal monitor, system
board may be faulty. Go to Procedure 2.

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Chapter 2 Troubleshooting Procedures

Procedure 3 Connector and Cable Check

HDMI monitor connected to HDMI&USB board by an HDMI cable.
If the connection is loose, reconnect firmly and restart the computer. If the problem still

occurs, go to Procedure 4.

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Chapter 2 Troubleshooting Procedures

Procedure 4 Replacement Check

HDMI signals are connected to display circuits via HDMI cable and HDMI&USB board. Any
of these components may be faulty. Refer to Chapter 4, Replacement Procedures, for
instructions on how to disassemble the computer and then perform the following checks:

If characters or graphics on the internal display are not displayed clearly, perform
Check 1.

If some screen functions do not operate properly, perform Check 4.

Check 1 HDMI cable may be faulty. Replace HDMI cable with a new one following the

instructions in Chapter 1, Replacement Procedure and test the display again. If the
problem still occurs, perform Check 2.

Check 2 HDMI monitor may be faulty. Replace HDMI monitor with a new one following

the instructions in Chapter 2, Replacement Procedure and test the display again. If
the problem still occurs, perform Check 3

Check 3 HDMI&USB board may be faulty. Replace it with a new one following the

instructions in Chapter 3, Replacement Procedure.

Check 4 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedure.

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Chapter 2 Troubleshooting Procedures

2.14 Memory Troubleshooting

Memory troubleshooting can following below procedures as instructed.

Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connect Check and Replacement Check

Procedure 1 tion Check

Execute Me

mory test in the Memory test program. Refer to Chapter 3, Tests and Diagnostics

Diagnostic Test Program Execu

for more information on how to perform the test program.
If any error is detected by the test, go to Procedure 2.

Procedu e 2 Connect Check and Replacement Check

Memory fu n abnormal, the RAM may be not insert

r

nction abnormal always accompany NB ru

correctly or slot is defective or RAM and system board may be faulty.
Check 1 he slots. If the problem still

Make sure RAM is correctly and firmly inserted to t
occurs, perform Check 2.

Check 2 RAM may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 3.

Check 3

The slot and MB may be faulty. Replace it with a new one following the
instruction in Chapter 4.

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Chapter 2 Troubleshooting Procedures

2.15 3G Troubleshooting

To check if the computer’s 3G is malfunctioning or not, follow the troubleshooting procedure
below as instructed.

Procedur

The 3G module is connected to system board. If 3G malfunctions, its

e 1 Connector Check and Replacement Check

connection is defective

or Antenna and system board may be faulty.

Check 1 Make sure 3G is firmly connected to the co

nnector CN21 (system board). If the

problem still occurs, perform Check 2.

Check 2 Antenna may be faulty. Replace it with new one. If the problem s till occurs,

perform Check 3.

Check 3 3G card may be faulty. Replace it with a new one following the steps in Chapter 4.

If the problem still occurs, perform Check 4.

Check 4 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4.

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Chapter 2 Troubleshooting Procedures

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Chapter 2 Troubleshooting Procedures

2.16 Camera Troubleshooting

To check if the computer’s Camera is malfunctioning or not, follow the troubleshooting
procedure below as instructed.

Procedure 1: Camera Execution Check
Procedure 2: Connect Check and Replacement Check

Procedure 1 Camera Execution Check

Open photo/video tool to look if there is an image. If not, go to Procedure 2.

Procedure 2 Connect Check and Replacement Check

The CCD cable is connected to system board. If camera malfunctions, its connection may be
defective or CCD cable and system board may be faulty.

Check 1 Make sure the other side of CCD cable is correctly and firmly inserted to the CN1

in MB. If the problem still occurs, perform Check 2.

Check 2 CCD cable may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 3.

Check 3 Camera may be faulty. Replace it with a new one following the instruction in

Chapter 4.

Check 4 System board may be faulty. Replace it with a new one following the instruction in

Chapter 4.

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Chapter 2 Troubleshooting Procedures

2.17 Microphone Troubleshooting

Microphone troubleshooting can following below procedures as instructed.

Procedure 1: Sound Recorder Execution Check
Procedure 2: Connect Check and Replac

ement Check

Procedure 1 Sound Recorder Execution Check

Open accessory to find sound recorder tool, try to record a length of sound, and then replay it
to see if microphone is working normal. If not, go to Procedure 2.

Procedure 2 Connect Check and Replacement Check

The Microphone is combined with CCD cable which is connected to system board. If
microphone malfunctions, its connection may be defective

or CCD cable and system board

may be faulty.
Check 1 d firmly inserted to the CN1

Make sure the other side of CCD cable is correctly an
in MB. If the problem still occurs, perform Check 2.

Check 2 CCD cable or Microphone may be faulty. Replace it with a new one. If the

problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructio

n in

Chapter 4.

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Chapter 2 Troubleshooting Procedures

2.18 CRT Troubleshooting

To check if the computer’s CRT is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: External Monitor Check
Procedure 2: Connector and Cable Check
Procedure 3: Replacement Check

Procedure 1 External Monitor Check

Connect an external monitor to the computer’s external CRT port, and then to see if you can
transfer video im ge to external monitor. If not, go procedure2.

Procedure 2 Connector and Cable Check

a

CRT board is co

nnected to system board by a CRT cable. Their cables may be disconnected
from system board. Disassemble the computer following the steps described in Chapter 4,
Replacement Procedures.

If the connection is loose, reconnect firmly and restart the computer. If the problem still
occurs, go to Procedure 3.

Procedure 3 ent Check

Check 1

CRT cable may be faulty. Replace CRT cable with a new one following the

Replacem

instructions in Chapter 4--Replacement Procedure, and then test again. If the
problem still occurs, perform Check 2.

Check 2 CRT board may be faulty. Replace CRT board with a new one following the

instructions in Chapter 4, Replacement Procedure, and then test again. If the
problem still occurs, perform Check 3.

Check 3 System board may be faulty. Replace it with a new one following the instructions

in Chapter 4, Replacement Procedure.

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Chapter 2 Troubleshooting Procedures

2.19 USB Troubleshooting

Flatiron Mini carries 3 USB port. To check if the computer’s USB port is malfunction
not, follow the troubleshooting p

Procedure 1: Diagnostic Test Program
Procedure 2: Connect Check and Replacem

rocedures below as instructed.

Execution Check

ent Check

ing or

Procedure 1 Diagnostic Test Program Execution Check

Execute USB test in the USB test program.
If any error is detected by the test, go to Procedure 2.

Procedure 2 Connect Check and Replacem

ent Check

USB is connected to system board by a HDMI cable and an Audio cable. These cables may b
disconnected from system board. Disassemble the computer following the steps described in
Chapter 4, Replacement Procedures.

Check 1 Make sure HDMI cable and Audio cable are correctly and firmly inserted. If t

he

problem still occurs, perform Check 2.

e

Check 2 HDMI/B or Audio/B may be fau

lty. Replace it with a new one. If the problem still

occurs, perform Check 3.

Check 3 The system board may be faulty. Replace it with a new one following the

instruction in Chapter 4.

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Chapter 2 Troubleshooting Procedures

2.20 LED Troubleshooting

These are 9 LED lights at Top assy. From left to right, the Open statuses of them represent
functions as below.

1. AC-IN

5. Cardread .Number Lock
To check if the computer’s LED is malfunctioning or not, follow the tr

2. Power 3. Battery 4.HDD
er 6.W-Lan 7.3G 8.Arrow Lock 9

oubleshooting

procedures below as instructed.

Procedure 1: Each function Execution Check
Procedure 2: Connect Check and Replace

ment Check

Procedure 1 Each function Execution Check

In this procedure, you must first make sure all components except LED are working right.
Then you can execute the related function to check if the corresponding LED is on or not. If
not, please go to Procedure2.

Procedur ement Check

e 2 Connect Check and Replac

LED light is combined with Touchpad/B which is connected to system board by a TP-MB
cable. This cable may be disconnected from system board. Disassemble the computer
following the steps described in Chapter 4, Replacement Procedures.

Check 1 Make sure TP-MB is correctly and firmly inserted. If the problem still occurs,

perform Check 2.

Check 2 Touchpad/B may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 3.

heck 3 The system board may be faulty. Replace it with a new one following the

C

instruction in Chapter 4.

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Test Program for Field.

Chapter 3
Diagnostic Programs

Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual 1

Test Program for Field.

Chapter 3 Contents

3.1 ............................................................3-3 Tests and Diagnostics Software Overview

3.2 ............................................................................... 3-4 Executing the Diagnostic Test

3.3 .........................................................................................................3-8 Subtest names

3.4 ..........................................................................................................3-11 System Test

3.5 ........................................................................................................3-18 Memory Test

3.6 ......................................................................................................3-22 Keyboard Test

3.7 .........................................................................................................3-24 Display Test

3.8 ..................................................................................................3-39 Floppy Disk Test

3.9 .....................................................................................................3-41 Hard Disk Test

3.10 ..........................................................................................3-44 Real Time Clock Test

3.11 .............................................................................................3-46 Cache Memory Test

3.12 ..............................................................................3-48 High Resolution Display Test

3.13 ...................................................................................................3-54 Multimedia Test

3.14 ..................................................................................................3-55 MEMORY2 Test

3.15 ...................................................................3-57 Error Codes and Error Status Names

3.16 ........................................................................................................3-59 Running Test

3.17 .........................................................................................3-60 DMI INFOEMATION

3.17.1 ..............................................................................3-60 Check DMI Information

3.17.2 ................................................................................3-60 Write DMI Information

3.18 ......................................................................................................... 3-63 Log Utilities

3.18.1 ....................................................................................................3-63 Operations

3.19 ..........................................................................................3-65 System Configuration

3.20 OPTION...............................................................................................................3-66

3.20.1 .................................................................................... 3-66 Function Description

3.20.2 ..................................................................................3-66 Operation Description

3.21 .............................................................................3-68 Common Tests and Operation

3.21.1 ............................................................................3-68 How to operate a window

3.21.2 .....................................................................3-68 How to Stop the Test Program

3.21.3 ........................................................................................3-68 Test Status Screen

3.21.4 .........................................................................................3-70 Test Stop Display

3.21.5 .........................................................................................3-70 How to enter data

2 Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual

Test Program for Field.

3.1 Tests and Diagnostics Software Overview

This chapter explains how to use the Tests and Diagnostics Software for the Satellite T110
and Satellite Pro T110 computer systems.

NOTES: Before starting the Tests and Diagnostics software:

1. Check all cables for loose connections.

2. Exit any application and close Windows.

The Diagnostics Menu consists of the following options:

 Diagnostic Test
 Running Test
 DMI Information
 Log Utilities
 System Configuration
 Option

The Diagnostic Test Menu consists of the following functional tests:

 System Test
 Memory Test
 Keyboard Test
 Display Test
 Floppy Disk Test
 Hard Disk Test
 Real Time Clock Test
 Cache Memory Test
 High Resolution Display Test
 Multimedia Test
 Memory2 Test
 FDD & HDD Error Retry Count Set

The following equipment is required to perform some of the diagnostic test programs:

 The Diagnostics Disk (all tests)
 A formatted working disk for the floppy disk drive test (all tests)
 A CD test media (Toshiba Backup CD ROM for the CD-ROM test)

The following sections detail the tests contained within the Diagnostic Test Menu. Refer to
Sections 3.18, 3.19, 3.20 and, 3.21 for detailed information on the remaining functions of the
Tests and Diagnostics software.

Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual 3

Test Program for Field.

3.2 Executing the Diagnostic Test

Free-DOS is required to run the Diagnostics Program. To start the programs follow these
steps:

1. Create a Free-DOS bootable disk and copy all the files from the Tests and

Diagnostics software to the disk.

2. Insert the boot disk into the computer’s floppy disk drive and turn on the computer.

NOTES: If error message display “Sorry. This Model Type Not Match This Machine”:
Please Check :

1. You test disk is match this model , ex. disk is 14” but machine is 13” .

2. The M/B EEPROM project type is math your test disk , if not , please use WDMI3.EXE

to modify with right LCD size .

The following screen displays:

TOSHIBA Satellite(Pro) T110 Diagnostics

Version v1.00

[ DIAGNOSTICS MENU ]

01.DIAGNOSTIC TEST

02.RUNNING TEST

03.DMI INFORMATION

04.LOG UTILITIES

05.SYSTEM CONFIGURATION

06.OPTION

99.EXIT

::Select item
ESC :Escape

3. To select the Diagnostic Test from the Diagnostics Menu use the arrow keys to set the

highlight bar to 01 and press Enter.

4 Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual

Test Program for Field.

The following menu displays:

TOSHIBA Satellite(Pro) T110 Diagnostics
Version V1.00

[ DIAGNOSTICS MENU ]

01. DIAGNOSTIC TEST

02. RUNNING TEST

03. DMI INFORMATION

04. LOG UTILITIES

05. SYSTEM CONFIGURATION

01. SYSTEM TEST 08. CACHE MEMORY TEST

01. SYSTEM TEST

06. OPTION

02. MEMORY TEST 09. HIGH RESOLUTION DISPLAY TEST

99. EXIT

03. KEYBOARD TEST 10. MULTIMEDIA TEST

04. DISPLAY TEST 11. MEMORY2 TEST

05. FLOPPY DISK TEST 88. FDD&HDD ERROR RETRY COUNT SET

06. HARD DISK TEST 99. EXIT TO DIAGNOSTICS MENU

07. REAL TIME CLOCK TEST

[ DIAGNOSTIC TEST MENU ]

:Select item Enter:Decision item Esc:Escape

::Select item
ESC :Escape

Refer to Sections 3.4 through 3.14 for detailed descriptions of Diagnostics Tests 1 through

11. Item 88 sets the floppy disk drive and hard disk drive error retry count. Item 99 exits the
submenu of the Diagnostic Test and returns to the Diagnostics Menu.

Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual 5

Test Program for Field.

01. SYS

4. Select the subtest you want to execute and press Enter. The following menu displays:

TOSHIBA Satellite(Pro) T110 Diagnostics
Version V1.00

: :Select item
ESC :Escape

[ DIAGNOSTICS MENU ]

01. DIAGNOSTIC TEST

02. RUNNING TEST

03. DMI INFORMATION

04. LOG UTILITIES

05. SYSTEM CONFIGURATION

01. SYSTEM TEST

01. SYSTEM TEST 9. REAL TIME CLOCK TEST

06. OPTION

02. MEMORY TEST 08. CACHE MEMORY TEST

99. EXIT

03. KEYBOARD TEST 09. HIGH RESOLUTION DISPLAY TEST

04. DISPLAY TEST 10. MULTIMEDIA TEST

05. FLOPPY DISK TEST 11. MEMRY2 TEST

06. HARD DISK TEST 88. FDD&HDD ERROR RETRY COUNT SET

07. REAL TIME CLOCK TEST 99. EXIT TO DIAGNOSTICS MENU

[ SYSTEM TEST ]

01. FAN ON/OFF

01. FAN ON/OFF

[ DIAGNOSTIC TEST MENU ]

02. Battery Test

03. CPU Temperature

99. Exit to DIAGNOSTIC TEST MENU

5. Select the desired test from the subtest menu and press Enter. The following Test

Parameter menu displays:

TOSHIBA Satellite(Pro) T110 Diagnostics
Version V1.00

: :Select item
ESC :Escape

[ DIAGNOSTICS MENU ]

01. DIAG STIC TEST NO

02. RUNNING TEST

03. DISK UTILITIES

4. LOG 0 UTILITIES
URATION05. SYST CONFIGEIM

01. SYSTEM TEST 09. REAL TIME CLOCK TEST

06. OPT ON

02. MEMORY TEST 10. NPX TEST

99. EXIT

03. KEYBOARD TEST 11. HIGH RESOLUTION DISPLAY TEST

04. DISPLAY TEST 12. MULTIMEDIA TEST

05. FLOPPY DISK TEST 13. USB TEST

06. HARD DISK TEST 14. MEMORY2 TEST

07. REAL TIME CLOCK TEST 88. FDD&HDD ERROR RETRY COUNT SET

99. EXIT TO DIAGNOSTICS MENU

[ TEST PARAMETER ]

01. Go To Test

01. Go To Test

02. Test Loop : YES

03. Error Stop : NO

TEM TEST

[ DIAGNOSTIC TEST MENU ]

01. FAN ON/OFF

01. FAN ON/OFF

02. Batterey Test

03. CPU T

99. Exit

[ SYSTEM TEST ]

mperature

to DIAGNOSTIC TEST MENU

Use the arrow keys to highlight the desired option and press Enter.

6 Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual

Test Program for Field.

NOTES: The Item2 and 3 of Test Parameter are not used by some tests.

Go To Test

Move the highlight bar to Go To Test and press Enter to start executing the test.

Test Loop

Select NO to return the screen to the subtest menu after the test is complete.
Select YES to set the test to run continuously until it is halted by the user.

Error Stop

Select NO to keep the test running even if an error is found.
Select YES to stop the test program when an error is found and display the HALT
OPERATION screen as shown below:

[[ HALT OPERATION ]]
1: Test end
2: Continue
3: Retry

These three selections have the following functions:

1: Terminates the test program and exits to the subtest menu.
2: Continues the test from the error.
3: Restarts the test from the beginning.

Use the arrow keys to move the cursor to the desired option and press Enter.

Table 3-1 in Section 3.3 lists the function of each test on the subtest menu. Table 3-2 in
Section 3.15 lists the error codes and error status for each error.

Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual 7

Test Program for Field.

3.3 Subtest names

Table 3-1 lists the subtest names for each test program in the Diagnostic
Test menu.

Table 3-1 Subtest Names(1/3)

No. Test Name No. Subtest Name

01 SYSTEM TEST 01

02
03
04

02 MEMORY TEST 01

02
03
04
05

03 KEYBOARD TEST 01

02
03
04

04 DISPLAY TEST 01

02
03
04

FAN ON/OFF check
Battery TEST
CPU Temperature
3D HDD Protection Test (90d)
Conventional Memory
Protected Mode
Protected Mode (32MB-MAX)
RAM Refresh
Stress Test
Pressed Key Display [85J KBD]
Pressed Key Display [86 KBD]
Pressed Key Display [85 KBD]
PS/2 Mouse (Pointing 2Button)
Character Attributes
Character Set
80* 25 Character Display

320* 200 Graphics Display
05
06
07
08
09
10
11
12

640* 200 Graphics Display

640* 480 Graphics Display

Display Page

“H” Pattern Display

Video DAC Register W/R/C

Color Graphics Display

Color Attributes Display

Color Tiling

8 Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual

Test Program for Field.

No. Test Name No. Subtest Name

Table 3-1 Subtest Names(2/3)

05 FLOPPY DISK TEST 01

02
03
04
05

06 HARD DISK TEST 01

02
03
04
05
06
07
08

07 REAL TIME CLOCK

TEST

08 CACHE MEMORY

TEST

01
02
03
01
02
03

Sequential Read

Sequential W/R/C

Random Address/Data

Write Specified Address

Read Specified Address

Sequential Read

Address Uniqueness

Random Address Data

Cross Talk and Peek Shift

Write Specified Address

Read Specified Address

Sequential Write

W-R-C Specified Address

Real Time Test

Backup Memory Test

Real Time Carry Test

Constant Data Test

Address Pattern Test

Increment/Decrement Test

Bit Shift Pattern Test

*Write Disturb Test

Checker Board Test

Marching Test

Working Data Test

VRAM W/R/C Test

640* 480 Mode Display

800* 600 Mode Display

1024* 768 Mode Display

“H” Pattern Display

Focus Test (“E” Pattern)

09 HIGH RESOLUTION

DISPLAY TEST

04
05
06
07
08
01
02
03
04
05
06

Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual 9

Test Program for Field.

Table 3-1 Subtest Names(3/3)

No. Test Name No. Subtest Name

10 MULTIMEDIA TEST 01

02
03
04

11 MEMORY2 01

02
03
04

*This test cannot support.

Sequential Read Test
Random Read Test
Read Specified Address Test
1 point W/R/C Test
All one/zero Test
Walking 1/Walking 0 Test(Left)
Walking 1/Walking 0 Test(Right)
Walking 1/Walking 0 Test(Left /Right)

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Test Program for Field.

3.4 System Test

To execute the System Test select 01 from the Diagnostic Test Menu, press Enter and follow
the directions on the screen. The System Test contains three subtests. Move the highlight bar
to the subtest you want to execute and press Enter.

Subtest 01 FAN ON/OFF Checking

Select 1,2,3 to control FAN on/off , 1=Fan on , 2=Fan off , 3=Exit .

[BOIFAN2.EXE] Program Version : 1.0
1: Fan On 2: Fan Off 3: Exit
Fan1 Status On Fan1RPM : 5000 or Fan1 Status OFF Fan1RPM : 0
Fan2 Status On Fan2RPM : 2500 or Fan2 Status OFF Fan2RPM : 0

Subtest 02 Battery Test
This will display battery information for check , press [ESC] to exit .

[BOIPCU.EXE] Program Version : 1.0 03-27-2007
voltage : 12522 mV Remaining capacity alarm : 400 mAh
temperature : 24.4 ‘C Remaining time alarm : 10 min
current : 1330 mA Battery mode : 0
average current : 1327 mA AtRate : 0 mA
relative state of charge : 93 % At rate time to full : 65535 min
absolute state of charge : 89 % At rate time to empty : 65535 min
remaining capacity : 3546 mAh At rate O. K. : FFFF
full charge capacity : 3800 mAh Maximun error : 2 %
run time to empty : -1 min. Charging current : 2800 mA
average time to empty : -1 min. Charging voltage : 12600 mA
average time to full : 101 min. Manufacturer name : SANYO
cycle count : 10 times Device name : NS2P3SZDNVWR
design capacity : 4000 mAh Device chemistry : LION
design voltage : 11100 mV Manufacturer data : 0
specification information : 2.1 Manufacture date : 9/13/2005
serial no. : 32009
STATUS : INIT

Press [ESC] KEY to exit

Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual 11

Test Program for Field.

Subtest 03 CPU Temperature
This will display CPU Temperature for check , press [ESC] to exit .
[CPU_TEMP.EXE] Program Version : 1.3 03-09-2009

CPU Temperature : XX
GPU Temperature : XX

NOTES: If no external Graphics , GPU not report temperature . when read data is 255
mean no external Graphics .

Subtest 04 3D HDD Protection Test (90d)

1. For Field inspection T&D.
This program judges by sampling five kinds of data shown below.

No Item Contents
1 Access

An access platform is leveling.

platform.

The Fixture which fixes PC by 90 degree inclination is used. 2 Test Fixture
Vibration/shock doesn't take a PCB at the time of T&D inspection.

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Test Program for Field.

3 Test1

The display of a test program and the set method of PC are shown
below.

Display of a Test Program
The portion which PC and Test-Fixture contact is green.

Set method of PC

Z

Upper

X

Judgment

If all data is less than ranges, it will be OK.

Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual 13

Test Program for Field.

r

4 Test2

The display of a test program and the set method of PC are shown
below.

Display of a Test Program

Set method of PC

Rear

Uppe

Judgment

If all data is less than ranges, it will be OK.

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Test Program for Field.

r

5 Test3

The display of a test program and the set method of PC are shown
below.

Display of a Test Program

Set method of PC

Right

Uppe

Judgment

If all data is less than ranges, it will be OK.

Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual 15

Test Program for Field.

r

6 Test4

The display of a test program and the set method of PC are shown
below.

Display of a Test Program

Set method of PC

Front

Uppe

Judgment

If all data is less than ranges, it will be OK.

16 Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual

Test Program for Field.

r

7 Test5

The display of a test program and the set method of PC are shown
below.

Display of a Test Program

Set method of PC

Left

Uppe

Judgment
If all data is less than ranges, it will be OK.

8 Inspection

Judgment

If all data is less than ranges, it will be OK.

9 Setting

When an inspection result is O.K., calibration at HPC.
Calibration
data

2. Test Result
A test result is displayed when a test is completed. A display of result is O.K. or NG.
And an error flag is returned at the end of a program.
OK is 0.
NG is 1.

Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual 17

Test Program for Field.

3.5 Memory Test

To execute the Memory Test select 02 from the Diagnostic Test Menu, press Enter and
follow the directions on the screen. The Memory Test contains five subtests that test the
computer’s memory. Move the highlight bar to the subtest you want to execute and press
Enter.

NOTE: If NO is selected for Test Loop on the Test Parameter menu, the Test Status
screen displays while the test is executing. When the test is complete the Memory Test
menu displays.

If YES is selected for Test Loop on the Test Parameter menu, the Test Status screen
displays while the test is executing. Press Ctrl + break to return to the Memory Test menu.

Subtest 01 Conventional Memory

This subtest first writes test data patterns to conventional memory (0 to 640
KB), then reads the new data and compares the result with the original data
patterns.

If a compare error occurs, the write data, read data, and test address display on
the screen. Addresses are displayed in 4KB increments during the test.

Test Process:

1. Byte Enable Test

One bit write/ 8 bit read” is executed and the new data is compared
with the original data.
Test data = CCAA5533H, 80000000H

2. Byte Enable Test

“One bit write/16 bit read” is executed and the new data is compared
with the original data.
Test data = CCAA5533H, 80000000H

3. Data bus test

“One bit write/16 bit read” is executed and the new data is compared
with the original data.
Test data = 1H, 2H, 4H, 8H, 10H, through 80000000H.

4. Fixed data test

“16 bit write/ 16 bit read” is executed and the new data is compared
to the original data.
Test data = FFFFFFFFH, 00000000H, 80018001H

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Test Program for Field.

5. Address pattern test

“16 bit write and 16 bit read” of address pattern data is executed and
the new data is compared with the original data.
Test data = 0000H, 0004H, 0008H, 000CH,...8000H, 8004H, through
FFECH

Subtest 02 Protected Mode

This subtest first writes data patterns and address data from 1 to 32 MB, then
reads the new data and compares the result with the original data patterns.
Addresses are displayed in 64KB increments during the test.

. Test Process:

1. Byte Enable Test

One bit write/ 8 bit read” is executed and the new data is compared
with the original data.
Test data = CCAA5533H, 80000000H

2. Byte Enable Test

“One bit write/16 bit read” is executed and the new data is compared
with the original data.
Test data = CCAA5533H, 80000000H

3. Data bus test

“One bit write/16 bit read” is executed and the new data is compared
with the original data.
Test data = 1H, 2H, 4H, 8H, 10H, through 80000000H.

4. Fixed data test

“16 bit write/ 16 bit read” is executed and the new data is compared
to the original data.
Test data = FFFFFFFFH, 00000000H, 80018001H

5. Address pattern test

“16 bit write and 16 bit read” of address pattern data is executed and
the new data is compared with the original data.
Test data = 0000H, 0004H, 0008H, 000CH,...8000H, 8004H, through
FFECH

Subtest 03 Protected Mode [32MB - MAX]

This subtest first writes data patterns and address data from 32MB to the
maximum installed memory, reads the new data, and then compares the result

Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual 19

with the original data patterns. Addresses are displayed in 64KB increments
during the test.

Test Process:

1. Byte Enable Test

One bit write/ 8 bit read” is executed and the new data is compared
with the original data.
Test data = CCAA5533H, 80000000H

2. Byte Enable Test

“One bit write/16 bit read” is executed and the new data is compared
with the original data.
Test data = CCAA5533H, 80000000H

3. Data bus test

“One bit write/16 bit read” is executed and the new data is compared
with the original data.
Test data = 1H, 2H, 4H, 8H, 10H, through 80000000H.

4. Fixed data test

“16 bit write/ 16 bit read” is executed and the new data is compared
to the original data.
Test data = FFFFFFFFH, 00000000H, 80018001H

5. Address pattern test

“16 bit write and 16 bit read” of address pattern data is executed and
the new data is compared with the original data.
Test data = 0000H, 0004H, 0008H, 000CH,...8000H, 8004H, through
FFECH

Test Program for Field.

Subtest 04 RAM Refresh

This subtest writes a data pattern (CCAA5533H ) in 4KB from 0 to the
maximum installed memory, then waits for a memory refresh cycle (16 ms or
more), reads the new data, and compares the result with the original data
pattern.

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Test Program for Field.

Test Process:

1. Checks the memory size to determine the maximum size of installed

memory.

2. Tests memory addresses 0 to the maximum installed.

3. Writes, reads, and compares test data after a memory refresh cycle

(16ms or more).

NOTE: There may be a short delay between write and read operations,
depending on the memory size.

Subtest 05 Stress Test

This subtest writes the following 16KB data patterns to the Write/Read Buffer
in conventional memory.

da ta:

FFFFFFFFFFFFFFFF0000000000000000
5555555555555555AAAAAAAAAAAAAAAA
CCCCCCCCCCCCCCCC3333333333333333
0000000000000000FFFFFFFFFFFFFFFF
AAAAAAAAAAAAAAAA5555555555555555

3333333333333333CCCCCCCCCCCCCCCC
FFFFFFFFFFFFFFFF0000000000000000
0000000000000000FFFFFFFFFFFFFFFF
5555555555555555AAAAAAAAAAAAAAAA
AAAAAAAAAAAAAAAA5555555555555555
CCCCCCCCCCCCCCCC3333333333333333
3333333333333333CCCCCCCCCCCCCCCC

Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual 21

Test Program for Field.

3.6 Keyboard Test

To execute the Keyboard Test select 03 from the Diagnostic Test Menu, press Enter and
follow the directions on the screen. The Keyboard Test contains five subtests that test the
computer’s keyboard and mouse actions. Move the highlight bar to the subtest you want to
execute and press Enter.

NOTE: The Test Loop and Error Stop parameters are not enabled for the Keyboard test.
When test Fn key need press “Fn + *” ,” *” is the same “P” key .

Subtest 01 Pressed Key Display [85J Keyboard]

When you execute this subtest, the keyboard layout is drawn on the display.
When any key is pressed, the corresponding key on the screen changes from
light to dark. Holding a key down enables the auto-repeat function which
causes the key’s display character to blink.

[[[ Press Key Display ]]]

Layout of a keyboard (85J keys)

Subtest 02 Pressed Key Display [86 Keyboard]

This subtest is used for the 86 keyboard and functions the same as Subtest 1.

Subtest 03 Pressed Key Display [85 Keyboard]

This subtest is used for the 85 keyboard and functions the same as Subtest 1.

22 Satellite T110 and Satellite Pro T110 Tests and Diagnostics Manual