Toshiba portege r700 Service Manual

Download

Page 1

Toshiba Personal Computer

PORTÉGÉ R700 Series

Maintenance Manual

First edition June 2010

TOSHIBA CORPORATION

File Number 960-833

[CONFIDENTIAL]

Page 2

© 2010 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed with respect to the use of the information contained herein.

Toshiba Personal Comp

uter PORTÉGÉ R700 Series Maintenance Manual

First edition June 2010

Disclaimer

The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the

PORTÉGÉ R700 Series at the

time of this manual's production. However, succeeding computers and manuals are subject to change without notice. Therefore, Toshiba assumes no liability for damages incurred directly or indirectly from errors, omissions, or discrepancies between any succeeding product and this manual.

Trademarks

IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation. Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered trademarks of Intel Corporation. Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license. InterVideo and WinDVD are registered trademarks of InterVideo Inc. Photo CD is a trademark of Eastman Kodak. i.LINK is trademark and registered trademark of Sony Corporation. Other trademarks and registered trademarks not listed above may be used in this manual.

ii PORTÉGÉ R700 Series Maintenance Manual (960-813)) [CONFIDENTIAL]

Page 3

Preface

This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer PORTÉGÉ R700 Series

The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units (FRUs) and replace them in the field.

SAFETY PRECAUTIONS

Four types of messages are used in this manual to bring important information to your attention. Each of these messages will be italicized and identified as shown below.

DANGER: “Danger” indicates the existence of a hazard that could result in death or

serious bodily injury, if the safety instruction is not observed.

WARNING: “Warning” indicates the existence of a hazard that could result in bodily

injury, if the safety instruction is not observed.

CAUTION: “Caution” indicates the existence of a hazard that could result in property

damage, if the safety instruction is not observed.

NOTE: “Note” contains general information that relates to your safe maintenance

service.

Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.

 Be sure to fasten screws securely with the right screwdriver. If a screw is not fully

fastened, it could come loose, creating a danger of a short circuit, which could cause overheating, smoke or fire.

 If you replace the battery pack or RTC battery, be sure to use only the same model

battery or an equivalent battery recommended by Toshiba. Installation of the wrong battery can cause the battery to explode.

PORTÉGÉ R700 Series Maintenance Manual (960-813) [CONFIDENTIAL] iii

Page 4

The manual is divided into the following parts:

Chapter 1 Hardware Overview describes the Qosmio F60 Series system unit and

each FRU.

Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve

FRU problems.

Chapter 3 Test and Diagnostics describes how to perform test and diagnostic

operations for maintenance service.

Chapter 4 Replacement Procedures describes the removal and replacement of the

FRUs.

Appendices The appendices describe the following:

 Handling the LCD module  Board layout  Pin assignments  Keyboard scan/character codes  Key layout  Wiring diagrams  BIOS rewrite procedures  EC/KBC rewrite procedures  Reliability

iv PORTÉGÉ R700 Series Maintenance Manual (960-813)) [CONFIDENTIAL]

Page 5

Conventions

This manual uses the following formats to describe, identify, and highlight terms and operating procedures.

Acronyms

On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition. For example:

Read Only Memory (ROM)

Keys

Keys are used in the text to describe many operations. The key top symbol as it appears on the keyboard is printed in boldface type.

Key operation

Some operations require you to simultaneously use two or more keys. We identify such operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If three keys are used, hold down the first two and at the same time press the third.

User input

Text that you are instructed to type in is shown in the boldface type below:

DISKCOPY A: B:

The display

Text generated by the computer that appears on its display is presented in the type face below:

Format complete System transferred

PORTÉGÉ R700 Series Maintenance Manual (960-813) [CONFIDENTIAL] v

Page 6

Table of Contents

Chapter 1 Hardware Overview

1.1 Features......................................................................................................................1-5

1.2 System Unit Block Diagram....................................................................................1-13

1.3 3.5-inch Floppy Disk Drive (USB External) ...........................................................1-20

1.4 HDD&SSD ..............................................................................................................1-21

1.5 Optical Drive (ODD) ...............................................................................................1-24

1.6 Keyboard..................................................................................................................1-26

1.7 TFT Color Display...................................................................................................1-27

1.8 Power Supply...........................................................................................................1-28

1.9 Batteries ...................................................................................................................1-31

1.10 AC Adapter.............................................................................................................. 1-34

vi PORTÉGÉ R700 Series Maintenance Manual (960-813)) [CONFIDENTIAL]

Page 7

Chapter 2 Troubleshooting Procedures

2.1 Troubleshooting.........................................................................................................2-6

2.2 Troubleshooting Flowchart........................................................................................2-8

2.3 Power Supply Troubleshooting................................................................................2-13

2.4 System Board Troubleshooting................................................................................2-22

2.5 USB FDD Troubleshooting .....................................................................................2-30

2.6 HDD/SSD Troubleshooting.....................................................................................2-34

2.7 Keyboard Troubleshooting ......................................................................................2-39

2.8 Touch pad Troubleshooting.....................................................................................2-40

2.9 Display Troubleshooting..........................................................................................2-42

2.10 Optical Disk Drive Troubleshooting........................................................................2-44

2.11 LAN Troubleshooting..............................................................................................2-46

2.12 Wireless LAN Troubleshooting...............................................................................2-47

2.13 Bluetooth Troubleshooting ......................................................................................2-50

2.14 Sound Troubleshooting............................................................................................2-52

2.15 Bridge media Slot Troubleshooting.........................................................................2-54

2.16 PCI ExpressCard Slot Troubleshooting...................................................................2-56

2.17 Fingerprint sensor Troubleshooting......................................................................... 2-57

2.18 Web camera Troubleshooting..................................................................................2-61

2.19 3G Troubleshooting:................................................................................................2-63

2.20 HDMI Troubleshooting ........................................................................................... 2-65

PORTÉGÉ R700 Series Maintenance Manual (960-813) [CONFIDENTIAL] vii

Page 8

Chapter 3 Tests and Diagnostics

3.1 The Diagnostic Test...................................................................................................3-7

3.2 Executing the Diagnostic Test................................................................................. 3-10

3.3 Setting of the hardware configuration .....................................................................3-15

3.4 Heatrun Test.............................................................................................................3-17

3.5 Subtest Names.......................................................................................................... 3-18

3.6 System Test.............................................................................................................. 3-20

3.7 Keyboard Test.......................................................................................................... 3-23

3.8 Display Test.............................................................................................................3-24

3.9 Floppy Disk Test......................................................................................................3-27

3.10 Printer Test...............................................................................................................3-29

3.11 Async Test ............................................................................................................... 3-31

3.12 Hard Disk Test.........................................................................................................3-32

3.14 Real Timer Test........................................................................................................3-35

3.15 NDP Test.................................................................................................................. 3-37

3.16 Expansion Test.........................................................................................................3-38

3.17 CD-ROM/DVD-ROM Test .....................................................................................3-40

3.18 Error Code and Error Status Names.........................................................................3-41

3.19 Hard Disk Test Detail Status ................................................................................... 3-44

3.20 ONLY ONE TEST................................................................................................... 3-46

3.21 Head Cleaning.......................................................................................................... 3-56

3.22 Log Utilities............................................................................................................. 3-57

3.23 Running Test............................................................................................................ 3-59

3.24 Floppy Disk Drive Utilities......................................................................................3-60

3.25 System Configuration ..............................................................................................3-65

3.26 Wireless LAN Test Program (Atheros)................................................................... 3-67

3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC)...............3-69

3.28 Wireless LAN Test Program on DUT PC (Intel-made)...........................................3-74

3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program .................................................. 3-78

3.30 Sound Test program.................................................................................................3-85

3.31 SETUP .....................................................................................................................3-86

3.32 Maintenance (WinPE&FreeDos) Test Program Operation..................................... 3-94

viii PORTÉGÉ R700 Series Maintenance Manual (960-813)) [CONFIDENTIAL]

Page 9

3.33 Starting TOSHIBA Test & Diagnostic....................................................................3-95

3.34 Windows PE T&D...................................................................................................3-97

3.35 DOS T&D.............................................................................................................. 3-143

3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information.......3-171

3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information.......3-174

Chapter 4 Replacement Procedures

4.1 Overview....................................................................................................................4-1

4.2 Battery pack............................................................................................................. 4-10

4.3 SIM card...................................................................................................................4-12

4.4 ExpressCard............................................................................................................. 4-13

4.5 Bridge media (SD, mini SD, Micro SD Card).........................................................4-14

4.6 Memory module.......................................................................................................4-15

4.7 HDD/SSD ................................................................................................................4-18

4.8 Base assembly.......................................................................................................... 4-22

4.9 ExpressCard slot ......................................................................................................4-26

4.10 Battery lock..............................................................................................................4-28

4.11 3G card.....................................................................................................................4-29

4.12 Optical disk drive (DVD-Super Multi drive)/SD board..........................................4-33

4.13 Wireless LAN card ..................................................................................................4-38

4.14 DC fan...................................................................................................................... 4-40

4.15 E-SATA board.........................................................................................................4-42

4.16 Fin............................................................................................................................4-44

4.17 Bluetooth module.....................................................................................................4-46

4.18 System board............................................................................................................ 4-48

4.19 Sound board.............................................................................................................4-55

4.20 Speaker..................................................................................................................... 4-59

4.21 DC-IN harness ......................................................................................................... 4-62

4.22 Touch pad/Fingerprint sensor board........................................................................ 4-63

4.23 Keyboard..................................................................................................................4-67

4.24 Cover assembly/LCD assembly...............................................................................4-69

4.25 LCD..........................................................................................................................4-75

PORTÉGÉ R700 Series Maintenance Manual (960-813) [CONFIDENTIAL] ix

Page 10

4.26 Camera module........................................................................................................ 4-82

4.27 Wireless LAN antenna/Bluetooth antenna/3G antenna........................................... 4-84

4.28 Hinge........................................................................................................................4-93

Appendices

Appendix A Handling the LCD Module ........................................................................... A-1

Appendix B Board Layout ................................................................................................ B-1

Appendix C Pin Assignments............................................................................................ C-1

Appendix D Keyboard Scan/Character Codes.................................................................. D-1

Appendix E Key Layout.....................................................................................................E-1

Appendix F Wiring Diagrams............................................................................................F-1

Appendix G BIOS rewrite Procedures.............................................................................. G-1

Appendix H EC/KBC rewrite Procedures......................................................................... H-1

Appendix I Reliability........................................................................................................I-1

x PORTÉGÉ R700 Series Maintenance Manual (960-813)) [CONFIDENTIAL]

Page 11

1 Hardware Overview

Chapter 1 Hardware Overview

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-1

Page 12

1 Hardware Overview

1-2 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 13

1 Hardware Overview

Chapter 1 Contents

Chapter 1 Hardware Overview ......................................................................................... 1

1.1 Features......................................................................................................................... 5

1.2 System Unit Block Diagram....................................................................................... 13

1.3 3.5-inch Floppy Disk Drive (USB External) .............................................................. 20

1.4 HDD&SSD ................................................................................................................. 21

1.4.1 2.5-inch SATA HDD............................................................................. 21

1.4.2 SATA SSD............................................................................................ 23

1.5 Optical Drive (ODD) .................................................................................................. 24

1.5.1 DVD-Super Multi Drive........................................................................ 24

1.6 Keyboard..................................................................................................................... 27

1.7 TFT Color Display...................................................................................................... 28

1.7.1 LCD Module.......................................................................................... 28

1.8 Power Supply.............................................................................................................. 29

1.9 Batteries ...................................................................................................................... 32

1.9.1 Main Battery.......................................................................................... 32

1.9.2 Battery Charging Control...................................................................... 33

1.9.3 RTC battery........................................................................................... 34

1.10 AC Adapter ................................................................................................................. 35

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-3

Page 14

1 Hardware Overview

Figures

Figure 1-1 Front of the computer........................................................................................... 11

Figure 1-2 System unit configurations................................................................................... 12

Figure 1-3 System unit block diagram................................................................................... 13

Figure 1-4 3.5-inch FDD (USB External).............................................................................. 20

Figure 1-5 2.5-inch SATA HDD ........................................................................................... 21

Figure 1- 6 Keyboard............................................................................................................. 27

Figure 1- 7 LCD module........................................................................................................ 28

Tables

Table 1-1 3.5-inch FDD specifications.................................................................................. 20

Table 1-2 2.5-inch SATA HDD specifications (HGST)........................................................ 21

Table 1-3 2.5-inch HDD specifications (TSDC) ................................................................... 22

Table 1-4 1.8-inch Solid State Drive (SSD) specifications.................................................. 23

Table 1-5 DVD Super Multi drive (Double Layer) specifications......................................... 24

Table 1-6 DVD Super Multi drive specifications................................................................... 25

Table 1-7 LCD module specifications................................................................................... 28

Table 1-8 Power supply output rating.................................................................................... 30

Table 1-9 Battery specifications ............................................................................................ 32

Table 1-10 Time required for charges ................................................................................... 33

Table 1-11 Data preservation time......................................................................................... 34

Table 1-12 RTC battery charging/data preservation time ..................................................... 34

Table 1-13 AC adapter specifications.................................................................................... 35

1-4 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 15

1 Hardware Overview

1.1 Features

The Toshiba PORTÉGÉ R700 Series Personal Computer uses extensive Large Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide compact size, minimum weight, low power usage and high reliability. This computer incorporates the following features.

There some models and options. Refer to the Parts List for the configuration of each model and options.

 Microprocessor

The Toshiba PORTÉGÉ R700 Series computer is equipped with an Intel® Processor. The PC comes in with one of the following speeds:

Intel® Arrandale Processor (Calpella Arrandale SV BGA)

Core Frequency System Bus

Frequency

2.66GHz

1066MHz 4MB 3.33GHz 2/4

L2 Cache Size

Turbo Cores/Thread

Core i7-620M

2.40GHz

1066MHz 3MB 2.93GHz 2/4

Core i5-520M

2.40GHz

1066MHz 3MB 2.60GHz 2/4

Core i5-450M

2.26GHz

1066MHz 3MB

2/4

Core i3-350M

 Memory

Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-5

Page 16

1 Hardware Overview

 Chipset

Toshiba PORTÉGÉ R700 Series computer is Equipped with Intel

Calpella Ibex peak-M

QM57 (AMT model) or HM55 (Non-AMT model).

 VGA Controller

The PC comes in with one of the following types:

 The internal graphics controller in Intel Processor (Core i*) is used..

 HDD

The computer has a 2.5-inch SATA HDD. The following capacities are available.

 160/320/500 GB

 SSD

Some models are equipped with a "Solid State Drive (SSD)" instead of a hard disk drive.

2.5"SATA SSD type

 256GB/512GB

1.8"SATA SSD type

 128GB

 USB FDD

A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.

 Optical Drive

A DVD Super Multi drive (double layer) can be installed. They are 7mm thickness or 9.5mm thickness by a model.

1-6 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 17

1 Hardware Overview

 Display

The PC comes in with one of the following types:

33.8cm (13.3”) LCD screen, 16 million colors, configured with the following resolution:

 HD, 1366 horizontal x 768 vertical pixels

Interface

To external monitor via - RGB connector and mini display port

 Keyboard

An-easy-to-use 85(US)/87(UK)-key keyboard provides a numeric keypad overlay for fast numeric data entry or for cursor and page control. The keyboard also includes two keys that have special functions in Microsoft® Windows® 7. It supports software that uses a 101- or 102-key enhanced keyboard.

 Touch Pad

A Touch Pad and control buttons in the palm rest enable control of the on-screen pointer and scrolling of windows.

 Batteries

The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC battery (that backs up the Real Time Clock and CMOS memory.

 Universal Serial Bus (USB2.0)

Two Universal Serial Bus ports, which comply to the USB 2.0 standard, are provided on the right hand side of the computer.

 eSATA/USB combo

One eSATA/USB combo port, which complies to the USB 2.0 standard, is provided on the left hand side of the computer. This port has eSATA (External Serial ATA) function. Some models are equipped with an eSATA/USB combo port. A Charge power supply (When a computer is power-on or sleep).

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-7

Page 18

1 Hardware Overview

 External monitor (RGB) port

This port provides 15-pin, analog VGA port. This port allows you to connect an external monitor to the computer.

 HDMI out port

HDMI out port can connect with Type A connector HDMI cable. HDMI cable can send video and audio signals.

 SD Media slot

This slot lets you insert an SD™/SDHC™ memory card, miniSD™/microSD™ Card, and MultiMediaCard

 ExpressCard slot(Some models)

This slot allows you to install a single ExpressCard device.

 PC Card slot(Some models)

This slot allows you to install a single PC Card device.

 Fingerprint sensor(Some models)

The computer is equipped with a fingerprint sensor and fingerprint authentication utility. They enable only person who has registered his/her fingerprint to use the computer.

 Sound system

The sound system is equipped with the following features:

 Stereo speakers  Built-in microphone  Stereo headphone jack  External microphone jack  External Headphone jack

1-8 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 19

1 Hardware Overview

 Docking interface port The docking interface port enables connection of an optional TOSHIBA Hi-Speed Port

Replicator. It provides additional features as follows:

 RJ45 LAN jack  External monitor port  DC IN 19V jack  Security lock slot  Universal Serial Bus 2.0 port (four)  Universal Serial Bus 3.0 port (two)  Serial port  HDMI out port (some models are equipped with a HDMI out port)  Microphone jack  Line out (Headphones, Speakers)

 Internal LAN

The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASET), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-T).

 Wireless LAN

Some computers in this series are equipped with a Wireless LAN module that is compatible with other LAN systems based on Direct Sequence Spread Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE 802.11 Standard.

 Bluetooth

Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers, printers and mobile phones. When it is enabled, Bluetooth provides the wireless personal area network environment which is safe and trustworthy, that is quick and easy.

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-9

Page 20

1 Hardware Overview

 Web Camera

Web Camera is a device that allows you to record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add various video effects to your video or photograph.

 3G：Not used

Some computers in this series are equipped with a 3G module.

1-10 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 21

1 Hardware Overview

Figure 1-1 Front of the computer

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-11

Page 22

1 Hardware Overview

The system unit configuration is shown in figure 1-2

Figure 1-2 System unit configurations

1-12 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 23

1 Hardware Overview

1.2 System Unit Block Diagram

Figure 1-3 is a block diagram of the system unit.

Figure 1-3 System unit block diagram

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-13

Page 24

1 Hardware Overview

The system unit is composed of the following major components:

 Microprocessor

The Toshiba PORTÉGÉ R700 Series computer is equipped with an Intel® Processor. The PC comes in with one of the following speeds:

Intel® Arrandale Processor (Arrandale SV BGA)

Core Frequency System Bus

Frequency

2.66GHz

1066MHz 4MB 3.33GHz 2/4

L2 Cache Size

Turbo Cores/Thread

Core i7-620M

2.40GHz

1066MHz 3MB 2.93GHz 2/4

Core i5-520M

2.40GHz

1066MHz 3MB 2.60GHz 2/4

Core i5-450M

2.26GHz

1066MHz 3MB

2/4

Core i3-350M

 Memory

Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.

- 204-pin slot

- DDR3-1066 support

1-14 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 25

1 Hardware Overview

 Chipset

Toshiba PORTÉGÉ R700 Series computer is Equipped with Intel QM57 (AMT model) or HM55 (Non-AMT model).

Names Feature

QM57 HM55

PCI Express* 2.0 Ports USB 2.0 Ports SATA Ports HDMI/DVI/VGA/SDVO/DisplayPort LVDS Graphics Support with PAVP 1.5 Intel® Quiet System Technology Intel® Rapid

Storage Technology Intel® ME Ignition FW only

Intel® AT Intel® Active Managment Technology

(Intel AMT) 6.0 Intel® Remote PC Assist Technology for Business Intel® Remote PC Assist Technology for Consumer Intel® Remote Wake Technology

AHCI Raid 0/1/5/10 Support

8 6

14 12

6 4 Yes Yes Yes Yes Yes Yes

No No Yes Yes Yes No

Yes No

No No

Calpella Ibex peak-M

- 1071-ball 25x27mm FCBGA Package

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-15

Page 26

1 Hardware Overview

 VGA Controller

The PC comes in with one of the following types:

 The internal graphics controller in Intel Processor (Core i*) is used..

 LAN Controller

This controller has the following functions:

 Support only a Gigabit Ethernet.  RJ45x1 port (with LED), docking connector (branch) 1 port.  WOL support (from S3, S4, and S5)  LAN controller

Made in Intel Hanksville (WG82577 LC/LM (AMT)): PCI-Ex Connection

 AMT6.0 support (BTO correspondence)

1-16 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 27

1 Hardware Overview

 Wireless LAN

 One PCI Express Mini Card slot1

802.11a/g+WiMax : Intel Kilmer Peak (2x2) (JPN) Intel 802.16e(a/g)13ch+WiMAX-KP 2x2 MOW-HMC Intel 802.11(a/b/g)13ch-PP 2x2 MOW-HMC Intel 802.11(a/b/g/n)13ch-PP 2x2 MOW-HMC

802.11a/g/n : Atheros HB92

802.11b/g : Atheros HB95

802.11b/g/n : Atheros HB95 Broadcom 802.11(b/g)BCM94313-HMC w/ BT V2.1+EDR

 WOWL support (only Intel module)

 Bluetooth

 V2.1 +EDR Module with a External antenna  USB I/F connection

 Express Card slot

 ExpressCard/34 x1、USB/PCI Express I/F

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-17

Page 28

1 Hardware Overview

 SD Media Controller slot

 Card slotｘ１  SD, mini SD (w/ adapter),Micro SD (w/adapter),xD, MMC  SD Token KEY, SD boot correspondence  SD IO is No-supporting.  Controller : RICOH R5U230-QFN48P

 Sound Controller

 PCH built-in HD Audio Link (Intel High Definition Audio I/F)+RealTek ALC268  Amplifier: Matsushita AN12947AA  Built-in microphone :(BTO correspondence by Camera and a set)  Built-in speaker: Stereo  External monophonic microphone input plug  Stereo headphone jack  Digital volume (button type)  VoIP support

 Camera

 It is BTO correspondence by the built-in microphone and a set.  Connection interface: USB I/F connection  Product made from Chicony.  Resolution :VGA

1-18 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 29

1 Hardware Overview

 Other chips

 Clock generator： ICS9LVRS394CKLFT (Made by Integrated Device Technology)  EC/KBC： MEC1609-PZP(REVISION.D) (Made by standard micro system)  GPIO Expander： ECE1088-DZK (Made by standard micro system)  PSC: TMP86FS49BUG (made by Toshiba)  TPM: SLB9635 TT 1.2 (made by Infineon) 

 Sensor

 Temperature reset IC ：85-degree-C type  Thermistor： Three places (CPU, Memory, for normal temperature measurement)  Magneto metric sensor ：

Use it as a LCD opening-and-closing sensor (ferrite magneto system).

 Acceleration sensor ： Made by ST Microelectronics

TSH35TR (Three axes) HDD protection

 Fingerprint sensor ： Made by Authen Tec. It mounts between the Touchpad buttons.

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-19

Page 30

1 Hardware Overview

1.3 3.5-inch Floppy Disk Drive (USB External)

The 3.5-inch FDD is a thin, high-performance reliable drive that supports 720KB (formatted) 2DD and 1.44MB (formatted) 2HD disks.

The FDD is shown in figure 1-4. The specifications for the FDD are listed in Table 1-1.

Figure 1-4 3.5-inch FDD (USB External)

Table 1-1 3.5-inch FDD specifications

TEAC FD-05PUB-337

Items

720KB mode 1.44MB mode

FDD part 250K bits/second 500K bits/second Data transfer rate

USB Full speed mode (12M bits/second) Disk rotation speed 300rpm Track density 5.3 track/mm (135TPI)

(G8AC0000B320)

1-20 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 31

1 Hardware Overview

1.4 HDD&SSD

1.4.1 2.5-inch SATA HDD

The removable SATA HDD is a random access non-volatile storage device. It has a nonremovable 2.5-inch magnetic disk and mini-Winchester type magnetic heads. The computer supports a 160GB, 250GB, 320GB or 500GB. The SATA HDD is shown in figure 1-5. Specifications are listed in Table 1-2.and Table 1-3.

Figure 1-5 2.5-inch SATA HDD

Table 1-2 2.5-inch SATA HDD specifications (HGST)

Specifications

Items

G8BC0005Z160 G8BC0005Z320 G8BC0005Z500 G8BC0006U320

Outline Width (mm) Dimensio

ns Depth (mm)

Weight (g) Storage size (formatted)

Speed (RPM) 5,400 7,200 Data transfer rate

Disk-buffer to/from media(Mbps)

Buffer-host data transfer (Ggit/sec)

Height (mm)

95 max 102 max 115 max

160GB 320GB 500GB 320G B

875 1245

HGST

100.2±0.25

9.5±0.2

69.85±0.25

3.0/1.5 max.

3.0 max. Data buffer size 8 MB/s 16384KB Positioning Time(read and

seek time) Motor startup time (s) 3.5 4.0

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-21

Read: 12ms

Page 32

1 Hardware Overview

Table 1-3 2.5-inch HDD specifications (TSDC)

Specifications

Items

Outline Width (mm) Dimensio

ns Depth (mm) Weight (g)

Storage size (formatted) 160GB 320GB 500GB Speed (RPM) 5,400

Height (mm)

TSDC

G8BC0006T161

TSDC

G8BC0006T321

100.0

9.5

69.85

97 typ 101 typ

TSDC

G8BC0006T501

Internal transfer speed

(Mb/s)

Host transfer rate

(Gbit/sec) Data buffer size (MB/s) 8 Positioning Time(read

and seek time) Motor startup time (s) 3.5

464-1148 typ

Read: 12ms

1-22 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 33

1 Hardware Overview

1.4.2 SATA SSD

Some models are equipped with a "Solid State Drive (SSD)" instead of a hard disk drive. The computer supports a 128GB, 256GB and 512GB. The specifications of SSD are listed by the table 1-4.

Table 1-4 1.8-inch Solid State Drive (SSD) specifications

Items

Outline Width

(mm)

Dimensions Height

(mm)

Depth

(mm)

Weigh

t (g)

Storage size (formatted) 128GB 256GB 512GB Data transfer speed

1.82 SDD SATA G8BC00071100

53.60 100.0

3.0 9.5

70.6 69.85

Host Interface : Max 300MB/s Sustained Data Read : Max 250MB/s Sustained Data Write : Max 160MB/s

Specifications

TOSHIBA

2.5 SDD SATA

G8BC00070250

2.5 SDD SATA

G8BC00070510

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-23

Page 34

1 Hardware Overview

1.5 Optical Drive (ODD)

1.5.1 DVD-Super Multi Drive

The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch) CDROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-RAM, DVD-R DL and DVD+R DL.

The specifications are listed in Table 1-5 and Table 1-6.

9.5mm SATA ODD

Table 1-5 DVD Super Multi drive (Double Layer) specifications

項目

Outline dimensions

Data transfer speed DVD-ROM read CD-ROM read

Data transfer speed DVD-R write DVD-R DL write DVD-RW write DVD+R write DVD+R DL write

Width (mm) 128 (excluding projections) Height

(mm) Depth (mm) 9.5 (excluding projections) Mass (g)

仕様

Panasonic

DVD Super Multi drive (Double Layer)

G8CC0004UZ3L

12.7 (excluding projections)

100 g +/- 5g

8 speed (maximum)

24 speed (maximum)

8 speed (maximum) 4 speed (maximum) 6 speed (maximum) 8 speed (maximum)

4 speed (maximum) DVD+RW write DVD-RAM write CD-R write CD-RW write

SATA interface Data Buffer Capacity 1MB

1-24 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

16 speed (maximum, Ultra-speed media)

8 speed (maximum)

5 speed (maximum)

24 speed (maximum)

150MByte/s

Page 35

1 Hardware Overview

Access time (ms) CD-ROM DVD-ROM

Supported Disks CD: CD-ROM (12cm, 8cm), CD-R, CD-RW

DVD: DVD-ROM, DVD-R, DVD-RW, DVD-RAM, DVD+RW,DVD-R DL(Read only),DVD+R,DVD+R DL(Read only)

Supported Formats CD: CD-DA, CD-ROM, CD-ROM XA, PHOTO CD,

CD-Extra(CD+), CD-text, Video CD

DVD: DVD-R, DVD-RW (Ver. 1.1, 1.2), DVD-Video, DVD+R,

DVD+RW, DVD-RAM,DVD-ROM DVD-R DL(Read only, DVD+R DL(Read only

150 typ. 180 typ.

7mm PATA ODD

Table 1-6 DVD Super Multi drive specifications

Item

Specifications

Panasonic

DVD Super Multi drive

G8CC0003K440

Outline dimensions

Data transfer speed DVD-ROM read CD-ROM read

Data transfer speed DVD-R write

DVD-RW write DVD+R write DVD+RW write DVD-RAM write CD-R write 1 CD-RW write ATAPI Burst (MB/s)

PIO Mode DMA Mode Ultra DMA Mode

Data Buffer Capacity 2MB

Width (mm) 128 (excluding projections) Height (mm) 7.0 (excluding projections)

Depth (mm) 127.0 (excluding projections) Mass (g) 87±5(bezel included)

8 speed (maximum)

24 speed (maximum)

8 speed (maximum) 4 speed (maximum) 8 speed (maximum) 4 speed (maximum) 3 speed (maximum)

16 speed (maximum)

10 speed (maximum, Ultra-speed media)

16.6 (PIO MODE4)

16.6 (Multi Word Mode2)

33.3 (Ultra DMA Mode2)

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-25

Page 36

1 Hardware Overview

Access time (ms) CD-ROM DVD-ROM

220msec typ. 220msec typ.

1-26 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 37

1 Hardware Overview

1.6 Keyboard

The keyboard is mounted 85(US)/87(UK) keys that consist of character key and control key, and in conformity with JIS. The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller.

Figure 1-6 is a view of the keyboard. See Appendix E about a layout of the keyboard.

Figure 1- 6 Keyboard

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-27

Page 38

1 Hardware Overview

1.7 TFT Color Display

The TFT color display consists of 14.0-inch HD /HD+ LCD module.

1.7.1 LCD Module

The LCD module used for the TFT color display uses a backlight as the light source and can display a maximum of 16M colors with 1,366 x 768 resolutions.

Figure 1-7 shows a view of the LCD module and Table 1-7 lists the specifications.

Figure 1- 7 LCD module

Table 1-7 LCD module specifications

Specifications

TMD

Item

Number of Dots 1,366 (W) x 768 (H) Do t p i t c h (mm) 0.2148(H)x0.2148(V) Active area (mm)

Outline (mm) 302.06(W) x 188.77(H) x 2.06/2.4(D)

13.3 HD 200 LDLW Altair

G33C00064110 G33C00065110 G33C00066110

294.9(H)x166.4(V) (13.3”diagonal)

13.3 HD 200 LDAltair

13.3 HD 200 CSV LD-Altair

1-28 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 39

1 Hardware Overview

1.8 Power Supply

The power supply supplies many different voltages to the system board and performs the following functions:

1. Judges that the DC power supply (AC adapter) is connected to the computer.

2. Detects DC output and circuit malfunctions.

3. Controls the battery icon, and DC IN icon.

4. Turns the battery charging system on and off and detects a fully charged battery.

5. Turns the power supply on and off.

6. Provides more accurate detection of a low battery.

7. Calculates the remaining battery capacity.

8. Controls the transmission of the status signal of the main battery.

The power supply output rating is specified in Table 1-8

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-29

Page 40

1 Hardware Overview

Table 1-8 Power supply output rating

1-30 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 41

1 Hardware Overview

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-31

Page 42

1 Hardware Overview

1.9 Batteries

The computer has three types of batteries as follows:

 Main battery pack

 RTC battery

The battery specifications are listed in Table 1-9

Table 1-9 Battery specifications

Battery name Material Output

voltage

battery

Main battery

RTC battery GDM710000058 NiMH 2.4 V 16 mAh

G71C000BE310 G71C000BE410 G71C000BE510

Lithium-Ion 10.8 V

G71C000BF310 G71C000BF410 G71C000BF510

Capacity

(66Wh, 6 cell)

(93Wh, 9 cell)

1.9.1 Main Battery

The removable main battery pack is the computer’s main power source when the AC adaptor is not attached. The main battery maintains the state of the computer when the computer enters in sleep mode.

1-32 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 43

1 Hardware Overview

1.9.2 Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The microprocessor controls whether the charge is on or off and detects a full charge when the AC adaptor and battery are attached to the computer. The system charges the battery.

Battery Charge When the AC adaptor is attached, there are two types of charge: When the system is powered

off and when the system is powered on. Table 1-10 lists the charging time required for charges.

Table 1-10 Time required for charges

Battery type Power on (hours) Power off (hours) Battery (66Wh, 6 cell) about 5.0 to 15.0 About 5.0 Battery (93Wh, 9 cell) about 5.0 to 21.5 About 5.0

NOTE: The time required when the system is powered on is affected by the amount of

power the system is consuming. Use of the fluorescent lamp and frequent disk access diverts power and lengthens the charge time.

If any of the following occurs, the battery charge process stops.

1. The battery becomes fully charged.

2. The AC adaptor or battery is removed.

3. The battery or output voltage is abnormal.

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-33

Page 44

1 Hardware Overview

 Data preservation time

When turning off the power in being charged fully, the preservation time is as following Table 1-11.

Table 1-11 Data preservation time

Condition preservation time

Standby About 5 days Battery(66Wh, 6 cell)

Shutdown About 125 days Battery(66Wh, 6 cell)

Standby About 8 days (93Wh, 9 cell)

Shutdown About 185 days(93Wh, 9 cell)

1.9.3 RTC battery

The RTC battery provides power to keep the current date, time and other setup information in memory while the computer is turned off. Table 1-12 lists the charging time and data preservation period of the RTC battery.

Table 1-12 RTC battery charging/data preservation time

Status Time

Charging Time (power on) 24 hours Data preservation period (full charge) 30 days

1-34 [CONFIDENTIAL] PORTÉGÉ R700 Series Maintenance Manual (960-833)

Page 45

1 Hardware Overview

1.10 AC Adapter

The AC adapter is also used to charge the battery. Table 1-13 lists the AC adapter specifications.

Table 1-13 AC adapter specifications

Parameter Specification

G71C0009S110 (2-pin) G71C0009S111 (3-pin) Power 65W Input voltage 100V/240V Input frequency 50Hz to 60Hz Input current 1.5 A (100V-240V) B Output voltage 19V Output current 3.42A

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 1-35

Page 46

Troubleshooting Procedures

Chapter 2 Troubleshooting Procedures

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-1

Page 47

Troubleshooting Procedures

2-2 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]

Page 48

Troubleshooting Procedures

Chapter 2 Contents

2 2-2

2.1 Troubleshooting......................................................................................................2-6

2.2 Troubleshooting Flowchart.....................................................................................2-8

2.3 Power Supply Troubleshooting.............................................................................2-13

2.3.1 Procedure 1 Power Status Check........................................................2-13

2.3.2 Procedure 2 Error Code Check...........................................................2-15

2.3.3 Procedure 3 Connection Check...........................................................2-20

2.3.4 Procedure 4 Charging Check..............................................................2-21

2.3.5 Procedure 5 Replacement Check........................................................2-21

2.4 System Board Troubleshooting.............................................................................2-22

2.4.1 Procedure 1 Message Check...............................................................2-23

2.4.2 Procedure 2 Debugging Port Check....................................................2-25

2.4.3 Procedure 3 Diagnostic Test Program Execution Check....................2-29

2.4.4 Procedure 4 Replacement Check........................................................2-29

2.5 USB FDD Troubleshooting ..................................................................................2-30

2.5.1 Procedure 1 FDD Head Cleaning Check............................................2-30

2.5.2 Procedure 2 Diagnostic Test Program Execution Check....................2-31

2.5.3 Procedure 3 Connector Check and Replacement Check.....................2-32

2.6 HDD/SSD Troubleshooting..................................................................................2-34

2.6.1 Procedure 1 Partition Check ...............................................................2-34

2.6.2 Procedure 2 Message Check...............................................................2-35

2.6.3 Procedure 3 Format Check..................................................................2-36

2.6.4 Procedure 4 Diagnostic Test Program Execution Check....................2-37

2.6.5 Procedure 5 Connector Check and Replacement Check.....................2-38

2.7 Keyboard Troubleshooting ...................................................................................2-39

2.7.1 Procedure 1 Diagnostic Test Program Execution Check....................2-39

2.7.2 Procedure 2 Connector Check and Replacement Check.....................2-39

2.8 Touch pad Troubleshooting..................................................................................2-40

2.8.1 Procedure 1 Diagnostic Test Program Execution Check....................2-40

2.8.2 Procedure 2 Connector Check and Replacement Check.....................2-41

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-3

Page 49

Troubleshooting Procedures

2.9 Display Troubleshooting.......................................................................................2-42

2.10 Optical Disk Drive Troubleshooting.....................................................................2-44

2.10.1 Procedure 1 Diagnostic Test Program Execution Check....................2-44

2.10.2 Procedure 2 Connector Check and Replacement Check.....................2-44

2.11 LAN Troubleshooting...........................................................................................2-46

2.11.1 Procedure 1 Diagnostic Test Program Execution Check....................2-46

2.11.2 Procedure 2 Connector Check and Replacement Check.....................2-46

2.12 Wireless LAN Troubleshooting............................................................................2-47

2.12.1 Procedure 1 Transmitting-Receiving Check......................................2-47

2.12.2 Procedure 2 Antennas' Connection Check.........................................2-48

2.12.3 Procedure 3 Replacement Check .......................................................2-49

2.13 Bluetooth Troubleshooting ...................................................................................2-50

2.14 Sound Troubleshooting.........................................................................................2-52

2.14.1 Procedure 1 Diagnostic Test Program Execution Check....................2-52

2.14.2 Procedure 2 Connector Check ............................................................2-52

2.14.3 Procedure 3 Replacement Check ........................................................2-53

2.15 SD Card Slot Troubleshooting..............................................................................2-54

2.15.1 Procedure 1 Check on Windows OS...................................................2-54

2.15.2 Procedure 2 Connector Check and Replacement Check.....................2-54

2.16 PCI ExpressCard Slot Troubleshooting................................................................2-56

2.17 Fingerprint sensor Troubleshooting......................................................................2-57

2.18 Web camera Troubleshooting...............................................................................2-61

2.18.1 Procedure 1 Check on Windows OS...................................................2-61

2.18.2 Procedure 2 Connector Check and Replacement Check.....................2-61

2.19 3G Troubleshooting:.............................................................................................2-63

2.20 HDMI Troubleshooting ........................................................................................2-65

2.20.1 Procedure 1 Check on HDMI TV .......................................................2-65

2-4 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]

Page 50

Troubleshooting Procedures

Figures

Figure 2-1 Troubleshooting flowchart (1/2)..........................................................................2-9

Tables

Table 2-1 Battery icon.........................................................................................................2-13

Table 2-2 DC IN icon..........................................................................................................2-14

Table 2-3 Error code............................................................................................................2-16

Table 2-4 Debug port error status (1/2) pending.................................................................2-26

Table 2-5 FDD error code and status...................................................................................2-31

Table 2-6 2.5” Hard disk drive error code and status..........................................................2-37

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-5

Page 51

Troubleshooting Procedures

2.1 Troubleshooting

Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is causing the computer to malfunction. (The “FRU” means the replaceable unit in the field.) The FRUs covered are:

1. Power supply 8. Optical Disk Drive 15. Fingerprint Sensor

2. System Board 9. LAN 16. Web camerta

3. USB FDD 10. Wireless LAN 17. 3G

4. HDD/SSD 11. Bluetooth 18. HDMI

5. Keyboard 12. Sound

6. Touch pad 13. SD Card slot

7. Display 14. PCI ExpressCard slot

The Test Program operations are described in Chapter 3. Detailed replacement procedures are described in Chapter 4.

NOTE: Before replacing the system board, it is necessary to execute the subtest 03 DMI

Information save of the 3.4 Setting of the hardware configuration in Chapter 3.

After replacing the system board, it is necessary to execute the subtest 04 DMI

Information recovery and subtest 08 System configuration display of the 3.4 Setting of the hardware configuration in Chapter 3. Also update with the latest EC/KBC as described in Appendix H “EC/KBC Rewrite Procedures”.

After replacing the LCD, update with the latest EC/KBC as described in Appendix

H “EC/KBC Rewrite Procedures” to set the SVP parameter.

The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary:

1. Phillips screwdrivers (For replacement procedures)

2. Implements for debugging port check

 Toshiba MS-DOS system FD  RS-232C cross cable  Test board with debug port test cable  PC for displaying debug port test result

2-6 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]

Page 52

Troubleshooting Procedures

There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting.

(1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g> Connection of modem

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-7

Page 53

Troubleshooting Procedures

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before going through the flowchart steps, verify the following:

 Ask him or her to enter the password if a password is registered.  Verify with the customer that Toshiba Windows is installed on the hard disk. Non-

Windows operating systems can cause the computer to malfunction.

 Make sure all optional equipment is removed from the computer.

2-8 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]

Page 54

Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-9

Page 55

Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (2/2)

2-10 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]

Page 56

Troubleshooting Procedures

If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities function to confirm which diagnostic test detected an error(s), then perform the appropriate troubleshooting procedures as follows:

1. If an error is detected on the system test, memory test, display test, CD-ROM/DVD-

ROM test, expansion test, real timer test, sound test or Modem/LAN/Bluetooth /IEEE1394 test, perform the System Board Troubleshooting Procedures in Section 2.4.

2. If an error is detected on the floppy disk test, perform the USB FDD Troubleshooting

Procedures in Section 2.5.

3. If an error is detected on the hard disk test, perform the HDD/SSD Troubleshooting

Procedures in Section 2.6.

4. If an error is found on the keyboard test (DIAGNOSTICS TEST) and pressed key

display test (ONLY ONE TEST), perform the Keyboard Troubleshooting Procedures in Section 2.7.

5. If an error is found on the touch pad test (ONLY ONE TEST), perform the touch pad

Troubleshooting Procedures in Section 2.8.

6. If an error is detected on the display test, perform the Display Troubleshooting

Procedures in Section 2.9.

7. If an error is detected on the CD-ROM/DVD-ROM test, perform the Optical Disk

Drive Troubleshooting Procedures in Section 2.10.

8. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures

in Section 2.11.

9. If an error is detected on the wireless LAN test, perform the Wireless LAN

Troubleshooting Procedures in Section 2.12.

10. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting

Procedures in Section 2.13.

11. If an error is detected on the sound test, perform the Sound Troubleshooting

Procedures in Section 2.14.

12. If an error is detected on the sound test, perform the SD Card Troubleshooting

Procedures in Section 2.15.

13. If a malfunction is detected on the PCI ExpressCard, perform the PCI ExpressCard

Troubleshooting Procedures in Section 2.16.

14. If a malfunction is detected on the fingerprint sensor, perform the Fingerprint Sensor

Troubleshooting Procedures in Section 2.17.

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-11

Page 57

Troubleshooting Procedures

15. If a malfunction is detected on the Web camera, perform the Web camera

Troubleshooting Procedures in Section 2.18

16. If a malfunction is detected on the 3G, perform the 3G Troubleshooting Procedures in

Section 2.19

17. If a malfunction is detected on the HDMI, perform the HDMI Troubleshooting

Procedures in Section 2.20

2-12 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]

Page 58

Troubleshooting Procedures

2.3 Power Supply Troubleshooting

The power supply controller controls many functions and components. To determine if the power supply is functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The procedures described in this section are:

Procedure 1: Power Status Check Procedure 2: Error Code Check Procedure 3: Connection Check Procedure 4: Charging Check Procedure 5: Replacement Check

2.3.1 Procedure 1 Power Status Check

The following icons indicate the power supply status:

 Battery icon  DC IN icon

The power supply controller displays the power supply status with the Battery icon and the DC IN icon as listed in the tables below.

Table 2-1 Battery icon

Battery icon Power supply status

Lights orange Battery is charged and the external DC is input. It has no

relation with ON/OFF of the system power.

Lights blue Battery is fully charged and the external DC is input. It has

no relation with ON/OFF of the system power.

Blinks orange (even intervals)

Blinks orange once (at being switched on)

Doesn’t light Any condition other than those above.

The battery level is low while the system power is ON.

The system is driven by only a battery and the battery level is low.

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-13

Page 59

Troubleshooting Procedures

Table 2-2 DC IN icon

DC IN icon Power supply status

Lights blue DC power is being supplied from the AC adapter. Blinks orange Power supply malfunction*1 Doesn’t light Any condition other than those above.

*1 When the power supply controller detects a malfunction, the DC IN icon blinks

orange. It shows an error code.

When the icon is blinking, perform the following procedure.

1. Remove the battery pack and the AC adapter.

2. Re-attach the battery pack and the AC adapter.

If the icon is still blinking after the operation above, check the followings:

Check 1 If the DC IN icon blinks orange, go to Procedure 2. Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or blue, go to Procedure 4.

NOTE: Use a supplied AC adapter G71C000A5210 (2-pin)/ G71C000A6210 (3-pin).

2-14 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]

Page 60

Troubleshooting Procedures

2.3.2 Procedure 2 Error Code Check

If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The blink pattern indicates an error as shown below.

 Start Off for 2 seconds  Error code (8 bit)

“1” On for one second “0” On for half second

Interval between data bits Off for half second The error code begins with the least significant digit. Example: Error code 11h (Error codes are given in hexadecimal format.)

Start

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-15

Page 61

Troubleshooting Procedures

Check 1 Convert the DC IN icon blink pattern into the hexadecimal error code and compare

it to the tables below. Then go to Check 2.

Table 2-3 Error code

Error code Where error occurs

1*h DC Power (AC Adapter) 2*h Main battery 3:h 2nd battery 4*h S3V output 5*h E5V output 6*h E3V output 7*h 1R5-B1V output 8*h 1R05-P1V output 9*h PPV output A*h

B*h PTV output

C*h

D*h SURS-PPV output E*h

F*h -

1R5-PGV output（10G） 1R05-P1V output（10）

PGV output（10G） IGD-PGV output（10）

1R5-PGV output（10G） 1R05-P1V output（10）

 DC power supply (AC adapter)

Error code Meaning

10h AC Adapter output voltage is over 20.92V. 11h Common Dock output voltage is over 20.92V... 12h Current from the DC power supply is over 5.50A. 13h Current from the DC power supply is over 0.5A when there is no load. 14h The compensation value of [0A] is not within the limits from design data (±

481mA).

2-16 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]

Page 62

Troubleshooting Procedures

 Main Battery

Error code Meaning

22h Main battery discharge current is over 0.5A. 23h Main battery charge current is over 3.5A 24h The compensation value of [0A] is not within the limits from design data (±

400mA). 25h Main battery charge current is over 0.3A when the charging is off. 26h Unusual voltage occurred during Main battery charge.

 2nd Battery

Error code Meaning

32h Second battery discharge current is over 0.5A. 33h Second battery charge current is over 3.5A. 34h The compensation value of [0A] is not within the limits from design data (±

400mA) 35h Second battery charge current is over 0.3A 36h Unusual voltage occurred during Second battery charge.

 S3V output

Error code Meaning

40h S3V voltage is over 3.47V. 45h S3Vvoltage is under 3.14V. 46h S3V voltage is under 3.14V or less when the computer is booting up.

 E5V output

Error code Meaning

50h E5V voltage is over 6.00V. 51h E5V voltage is under 4.50V when the computer is powered on. 52h E5V voltage is under 4.50V when the computer is booting up. 54h E5V voltage is under 4.50V when EV power is maintained.

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-17

Page 63

Troubleshooting Procedures

 E3V output

Error code Meaning

60h E3V voltage is over 3.96V. 61h E3V voltage is under 2.81V when the computer is powered on. 62h E3V voltage is under 2.81V when the computer is booting up. 64h E3V voltage is under 2.81V when EV power is maintained.

 IGD-PGV output

Error code Meaning

70h IGD-PGV voltage is over 1.80V. 71h IGD-PGV voltage is under 0V when the computer is powered on. 72h IGD-PGV voltage is under 0V when the computer is booting up.

 PTV output

Error code Meaning

80h PTV voltage is over 1.26V. 81h PTV voltage is under 0.89V when the computer is powered on. 82h PTV voltage is under 0.89V when the computer is booting up.

 PPV output

Error code Meaning

90h PPV voltage is over 1.68V. 91h PPV voltage is under 0.00V when the computer is powered on. 92h PPV voltage is under 0.55V when the computer is booting up.

2-18 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]

Page 64

Troubleshooting Procedures

 PTV output :Not used

Error code Meaning

A0h PTV voltage is over 1.26V. A1h PTV voltage is under 0.89V when the computer is powered on. A2h PTV voltage is under 0.89V when the computer is booting up.

 1R5-B1V output

Error code Meaning

B0h 1R5-B1V voltage is over 1.80V. B1h 1R5-B1V voltage is under 0V when the computer is powered on. B2h 1R5-B1V voltage is under 0V when the computer is booting up. B3h 1R5-B1V power supply showed the normal range at the time of BV power supply

stop.

 1R05-E1V output

Error code Meaning

C0h 1R05-E1V voltage is over 1.26V. C1h 1R05-E1V voltage is under 0.89V when the computer is powered on. C2h 1R05-E1V voltage is under 0.89V when the computer is booting up. C4h 1R05-E1V voltage is under 0.89V when EV power is maintained.

 PPV output

Error code Meaning

D0h D1h D2h

PPV voltage is over 1.68V. PPV voltage is under 0.00V when the computer is powered on. PPV voltage is under 0.55V when the computer is booting up.

 Miscellaneous

Error code Meaning

F0h The sub clock does not oscillate.

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-19

Page 65

Troubleshooting Procedures

Check 2 In the case of error code 10h or 12h:

 Make sure the AC adapter and AC power cord are firmly plugged into the DC

IN 19 V socket and wall outlet. If the cables are connected firmly, go to the following step.

 Connect a new AC adapter and AC power cord. If the problem still occurs, go

to Procedure 5.

Check 3 In the case of error code 21h:

 Go to Procedure 3.

Check 4 For any other errors, go to Procedure 5.

2.3.3 Procedure 3 Connection Check

The wiring diagram related to the power supply is shown below:

Any of the connectors may be disconnected. Perform Check 1. Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC

IN jack and wall outlet. If these cables are connected firmly, go to Check 2.

Check 2 Replace the AC adapter and the AC power cord with new ones.

 If the DC IN icon does not light, go to Procedure 5.  If the battery icon does not light, go to Check 3.

Check 3 Make sure the battery pack is installed in the computer correctly. If the battery is

properly installed and the battery icon still does not light, go to Procedure 4.

2-20 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]

Page 66

Troubleshooting Procedures

2.3.4 Procedure 4 Charging Check

Check if the power supply controller charges the battery pack properly. Perform the following procedures:

Check 1 Make sure the AC adapter is firmly plugged into the DC IN jack. Check 2 Make sure the battery pack is properly installed. If it is properly installed, go to

Check 3.

Check 3 The battery pack may be completely discharged. Wait a few minutes to charge the

battery pack while connecting the battery pack and the AC adapter. If the battery pack is still not charged, go to Check 4.

Check 4 The battery’s temperature is too high or low. Leave the battery for a while to adjust

it in the right temperature. If the battery pack is still not charged, go to Check 5.

Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go

to Procedure 5.

2.3.5 Procedure 5 Replacement Check

The power is supplied to the system board by the AC adapter. If either the AC adapter or the system board was damaged, perform the following Checks.

To disassemble the computer, follow the steps described in Chapter 4, Replacement Procedures.

When AC adapter is connected: Check 1 AC adapter may be faulty. Replace the AC adapter with a new one. If the problem

still occurs, perform Check 2.

Check 2 System board may be faulty. Replace the system board with a new one.

When AC adapter is not connected: (When driving with battery pack)

Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs,

perform Check 2.

Check 2 System board may be faulty. Replace it with a new one.

PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL] 2-21

Page 67

Troubleshooting Procedures

2.4 System Board Troubleshooting

This section describes how to determine if the system board is malfunctioning or not. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are:

Procedure 1: Message Check Procedure 2: Debugging Port Check Procedure 3: Diagnostic Test Program Execution Check Procedure 4: Replacement Check

2-22 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]

Page 68

Troubleshooting Procedures

2.4.1 Procedure 1 Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed in the BIOS ROM. The IRT tests each IC on the system board and initializes it.

 If an error message is shown on the display, perform Check 1.  If there is no error message, go to Procedure 2.  If MS-DOS or Windows OS is properly loaded, go to Procedure 4.

Check 1 If one of the following error messages is displayed on the screen, press the F1 key

as the message instructs. These errors occur when the system configuration preserved in the RTC memory (CMOS type memory) is not the same as the actual configuration or when the data is lost.

If you press the F1 key as the message instructs, the SETUP screen appears to set the system configuration. If error message (b) appears often when the power is turned on, replace the RTC battery. If any other error message is displayed, perform Check 2.

(a) *** Bad HDD type ***