TECRA A11/S11/P11/Satellite Pro S500 Series Maintenance Manual
First edition January 2010
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the
PORTEGE M780 at the time of
this manual's production. However, succeeding computers and manuals are subject to
change without notice. Therefore, Toshiba assumes no liability for damages incurred
directly or indirectly from errors, omissions, or discrepancies between any succeeding
product and this manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International Business
Machines Corporation.
Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered
trademarks of Intel Corporation.
Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
InterVideo and WinDVD are registered trademarks of InterVideo Inc.
Photo CD is a trademark of Eastman Kodak.
i.LINK is trademark and registered trademark of Sony Corporation.
Other trademarks and registered trademarks not listed above may be used in this manual.
ii [CONFIDENTIAL] PORTEGE M780 Maintenance Manual (960-809)
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer PORTEGE M780
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.
PORTEGE M780 Maintenance Manual (960-809) [CONFIDENTIAL] iii
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the PORTEGE M780 system unit and
each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
iv [CONFIDENTIAL] PORTEGE M780 Maintenance Manual (960-809)
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the type face
below:
Format complete
System transferred
PORTEGE M780 Maintenance Manual (960-809) [CONFIDENTIAL] v
The Toshiba PORTEGE M780 Series Personal Computer uses extensive Large Scale
Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology
extensively to provide compact size, minimum weight, low power usage and high reliability.
This computer incorporates the following features.
There some models and options. Refer to the Parts List for the configuration of each model
and options.
Microprocessor
The Toshiba PORTEGE M780 Series Personal Computer is equipped with an Intel®
Processor.
The PC comes in with one of the following speeds:
Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum
of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.
Chipset
The Toshiba PORTEGE M780 Series Personal Computer is Equipped with Intel Ibex
peak QM57 .
VGA Controller
The internal graphics controller in Intel Processor(Core i*) is used..
HDD
The computer has a 2.5-inch SATA HDD. The following capacities are available.
160/250/320 GB
USB FDD
A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.
Optical Drive
A DVD-ROM drive or DVD Super Multi drive (double layer) can be installed.
Display
LCD : Built-in 12.1inch, 16M colors, WXGA(1280800dots) thin type low
temperature poly-silicon TFT color display.
External monitor : Supported via an RGB connector.
Digitizer
A digitizer is installed at the rear of LCD unit. The supplied tablet pen enables pen
computing.
The Tablet pen / Reserve pen can be used as a mouse by touching the display softly with
the pen tip. Tablet button on the side of the pen corresponds to the right click of the mouse.
Erase button on the pen tail can be used as an eraser depending on the application.
Touch screen
A touch screen is installed at the front of LCD unit.
Keyboard
An-easy-to-use 85(US)/87(UK)-key keyboard provides a numeric keypad overlay for fast
numeric data entry or for cursor and page control. The keyboard also includes two keys
that have special functions in Microsoft
®
Windows® Vista. It supports software that uses
a 101- or 102-key enhanced keyboard.
Touch pad
A Touch Pad and control buttons in the palm rest enable control of the on-screen pointer
and scrolling of windows.
Batteries
The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC
battery (that backs up the Real Time Clock and CMOS memory).
Universal Serial Bus (USB2.0)
TwoUniversal Serial Bus ports, which comply to the USB 2.0 standard, are provided on
the right hand side of the computer.
eSATA/USB combo
One eSATA/USB combo port, which complies to the USB 2.0 standard, is provided on
the left hand side of the computer. This port has eSATA (External Serial ATA) function.
Some models are equipped with a eSATA/USB combo port.
A Charge power supply (When a computer is power-on or sleep) to USB ports on the left
side of computer.
This port provides 15-pin, analog VGA port. This port allows you to connect an external
monitor to the computer.
IEEE 1394 port
The computer comes with one IEEE 1394 port. It enables high-speed data transfer
directly from external devices such as digital video cameras.
Bridge Media slot
This slot lets you insert an SD™/SDHC™ memory card, miniSD™/microSD™ Card,
Memory Stick® (PRO™/PRO Duo™), xD-Picture Card™ and MultiMediaCard
ExpressCard slot
This slot allows you to install a single ExpressCard device.
Fingerprint sensor(Some models)
The computer is equipped with a fingerprint sensor and fingerprint authentication utility.
They enable only person who has registered his/her fingerprint to use the computer.
Docking interface port
The docking interface port enables connection of an optional Express Port Replicator. It
provides additional features as follows:
RJ45 LAN jack
External monitor port
DC IN 15V jack
Security lock slot
Universal Serial Bus 2.0 port (four)
DVI port
The sound system is equipped with the following features:
Stereo speakers
Built-in microphone
Stereo headphone jack
External microphone jack
Internal modem
The computer contains a MDC, enabling data and fax communication. It supports ITU-T
V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data
transmission, and 14,400 bps for fax transmission. However, the actual speed depends on
the line quality. The RJ11 modem jack is used to accommodate a telephone line. Both of
V.90 and V.92 are supported only in USA, Canada and Australia. Only V.90 is available
in other regions.
Internal LAN
The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASET), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet
LAN (1000 megabits per second, 1000BASE-T).
Wireless LAN
Some computers in this series are equipped with a Wireless LAN module that is
compatible with other LAN systems based on Direct Sequence Spread
Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies
with the IEEE 802.11 Standard.
Bluetooth
Some computers in this series have Bluetooth wireless communication function which
eliminates the need for cables between electronic devices such as computers, printers and
mobile phones. When it is enabled, Bluetooth provides the wireless personal area
network environment which is safe and trustworthy, that is quick and easy.
Two DDR3-1066 SDRAM slots. Memory modules can be installed to provide a maximum
of 8GB. Memory modules are available in 1024MB, 2048MB and 4096MB sizes.
- 204-pin slot
- DDR3-1066 support
Chipset
The Toshiba PORTEGE M780 Series Personal Computer is Equipped with Intel Ibex
peak QM57 .
VGA Controller
The internal graphics controller in Intel Processor(Core i*) is used.
LAN Controller
Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits
per second, 100BASE-TX) or Gigabit Ethernet LAN (1000 megabits per second,
1000BASE-T) is used.
Gigabit Ethernet is supported.
PCI-Express connection
One RJ45 port
Supports WOL
Supports Magic Pocket
AMT 2.6 is supported.
The removable HDD is a random access non-volatile storage device. It has a non-removable
2.5-inch magnetic disk and mini-Winchester type magnetic heads.
The computer supports a 160GB, 250GB or 320GB.
The HDD is shown in figure 1-5. Specifications are listed in Table 1-2.
Figure 1-5 2.5-inch HDD
Table 1-2 2.5-inch HDD specifications
Specifications
Items
Outline Width (mm)
Dimensio
ns
Depth (mm)
Weight (g)
Storage size (formatted) 160GB 250GB
Speed (RPM) 5,400
Data transfer speed (Mb/s)
To/Form Media
To/Form Host
Data buffer size (MB/s) 8
Positioning Time(read and