Toshiba Personal Computer PORTÉGÉ M500 Maintenance Manual
First edition April 2006
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the PORTÉGÉ M500 at the time
of this manual's production. However, succeeding computers and manuals are subject to
change without notice. Therefore, Toshiba assumes no liability for damages incurred
directly or indirectly from errors, omissions, or discrepancies between any succeeding
product and this manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International Business
Machines Corporation.
Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and other
countries/regions.
Windows and Microsoft are registered trademarks of Microsoft Corporation.
Photo CD is a trademark of Eastman Kodak.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
i.LINK is a trademark of Sony Corporation.
ii [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer PORTÉGÉ M500.
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.
PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] iii
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the PORTÉGÉ M500 system unit and
each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
iv [CONFIDENTIAL] PORTÉGÉ M500 Maintenance Manual (960-559)
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause (Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the type face
below:
Format complete
System transferred
PORTÉGÉ M500 Maintenance Manual (960-559) [CONFIDENTIAL] v
The Toshiba PORTÉGÉ M500 Personal Computer uses advanced Large Scale Integration
(LSI), and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to
provide compact size, minimum weight, low power usage and high reliability. This computer
incorporates the following features.
There some models and options according to BTO system. Refer to the Parts List for the
configuration of each model and options.
Microprocessor
The PORTÉGÉ M500 computer is equipped with one of the following processors.
Core
TM
Duo
TM
Duo 1.66GHz (Processor Number : T2300)
Intel® Core
1.83GHz (Processor Number : T2400)
2.00GHz (Processor Number : T2500)
2.16GHz (Processor Number : T2600)
2.33GHz (Processor Number : T2700)
Core
TM
Solo
TM
Solo 1.66GHz (Processor Number : T1300)
Intel® Core
1.83GHz (Processor Number : T1400)
Intel® Celeron® M
Celeron® M1.46GHz (Processor Number : 410)
1.60GHz (Processor Number : 420)
1.73GHz (Processor Number : 430)
Chipset
Equipped with Intel 945GM/940GML as North Bridge, Intel ICH7-M as South Bridge
and Texas Instrument PCI7412 as Card Controller.
VGA Controller
An internal Graphics Controller in North Bridge is used.
Two DDR2-533/DDR2-667 SDRAM slots. Memory modules can be installed to provide
a maximum of 4GB (Intel 945GM) or 2GB (Intel 940GML). Memory modules are
available in 256MB, 512MB, 1024MB and 2048MB sizes.
HDD
The computer has a 2.5-inch SATA HDD. The following capacities are available.
•40/60/80/100/120 GB
USB FDD
A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.
Optical Drive
DVD-ROM&CD-R/RW drive or DVD Super Multi drive (double layer) can be installed.
External monitor : Supported via an RGB connector.
Keyboard
An-easy-to-use 84(US)/85(UK)-key keyboard provides a numeric keypad overlay for fast
numeric data entry or for cursor and page control. The keyboard also includes two keys
that have special functions in Microsoft
®
Windows® 2000/XP. It supports software that
uses a 101- or 102-key enhanced keyboard.
Touch pad
A Touch Pad and control buttons in the palm rest enable control of the on-screen pointer
and scrolling of windows.
Batteries
The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC
battery (that backs up the Real Time Clock and CMOS memory).
Three USB ports are provided. The ports comply with the USB2.0 standard.
IEEE 1394 port
The computer comes with one IEEE 1394 port. It enables high-speed data transfer
directly from external devices such as digital video cameras.
External monitor (RGB) port
The port enables connection of an external monitor, which is recognized automatically by
Video Electronics Standards Association (VESA) Display Data Channel (DDC) 2B
compatible functions.
PC card slot
A PC card slot is provided. The PC card slot (PCMCIA) accommodates one Type II card.
Bridge media slot
This supports one SD memory card/SDIO card/Memory stick/Memory stick PRO/xD
picture card/MultiMediaCard slot. Data can be read and written by inserting each media
to the slot.
Fingerprint sensor
The computer is equipped with a fingerprint sensor and fingerprint authentication utility.
They enable only person who has registered his/her fingerprint to use the computer.
Sound system
The sound system is equipped with the following features:
The computer contains a MDC, enabling data and fax communication. It supports ITU-T
V.90 (V.92). The transfer rates are 56 Kbps for data reception, 33.6 Kbps for data
transmission, and 14,400 bps for fax transmission. However, the actual speed depends on
the line quality. The RJ11 modem jack is used to accommodate a telephone line. Both of
V.90 and V.92 are supported only in USA, Canada and Australia. Only V.90 is available
in other regions.
Internal LAN
The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASET), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet
LAN (1000 megabits per second, 1000BASE-T). It also supports Wakeup on LAN
(WOL), Magic Packet and LED. Some models are not equipped with a Gigabit Ethernet
LAN.
Wireless LAN
The computer is equipped with PCI Express Mini Card type wireless LAN card that
supports 802.11 b/g or 802.11 a/b/g in the PCI Express MiniCard slot. This function can
be switched on and off by a switch on the computer.
Bluetooth
The computer is equipped with Bluetooth (V2.0+EDR) communications standard enable
wireless connection between electronic devices such as computers and printers.It
supports wireless communication switch.
Presentation button
This button switches the display between internal display, external display, simultaneous
display and multi-monitor display.
TOSHIBA Assist button
When this button is pressed during power-on, the PC is connected to “Toshiba Assist”.
When this button is pressed during power-off, the PC is turned on and connected to
“Toshiba Assist”.
Two memory slots capable of accepting DDR2-SDRAM 256MB, 512MB, 1024MB or
2048MB memory modules for a maximum of 4GB (Intel 945GM) or 2GB (Intel
940GML).
• 200-pin Small Outline DIMM
• 1.8V operation
• PC2-4200(DDR2-533)/PC2-5300(DDR2-667) support
Serial Peripheral Interface (SPI)
• One STMicro M25PE80-VMW6TG is used.
• 8Mbits of flash memory are used.
– 320KB for System BIOS
– 64KB for VGA BIOS
– 64KB for Finger Print PBA
– 128KB for LAN BIOS
– 24KB for Boot
– 16KB for Parameter Block
– 32KB for Option Log
– Others
North Bridge
• One Intel 945GM/940GML is used.
• Features:
– Supports Yonah Processor System Bus
– Supports System Memory : DDR2-400/DDR2-533/DDR2-667,
4GB (Intel 945GM) (max) or 2GB (Intel 940GML) (max)
• Intel made Ethernet LAN (10 megabits per second, 10BASE-T), Fast Ethernet LAN
(100 megabits per second, 100BASE-TX) or Gigabit Ethernet LAN (1000 megabits
per second, 1000BASE-T) is used. Some models are not equipped with a Gigabit
Ethernet LAN.
• This controller has the following functions:
– PCI-Ex connection
– Supports Gigabit Ethernet
– Supports Fast Ethernet
– One RJ45 port
– Supports WOL
– Supports Magic Packet
– Supports LED
– Makes LAN to “Disable” in BIOS
The removable HDD is a random access non-volatile storage device. It has a non-removable
2.5-inch magnetic disk and mini-Winchester type magnetic heads.
The computer supports a 40GB, 60GB, 80GB, 100GB or 120GB.
The HDD is shown in figure 1-4. Specifications are listed in Table 1-1.
The keyboard is mounted 84(US)/85(UK) keys that consist of character key and control key.
The keyboard is connected to membrane connector on the system board and controlled by the
keyboard controller.
Figure 1-5 is a view of the keyboard.
See Appendix E about a layout of the keyboard.
The DVD Super Multi drive accommodates either 12 cm (4.72-inch) or 8 cm (3.15-inch)
CD-ROM, DVD-ROM, CD-R, CD-RW, DVD-R, DVD+R, DVD-RW, DVD+RW, DVDRAM, DVD-R DL and DVD+R DL.
The specifications are listed in Table 1-3.
Table 1-3 DVD Super Multi drive specifications
Specifications Item
MATSUSHITA G8CC00030120
Outline
dimensions
Data transfer speed (Read)
DVD-ROM
CD-ROM
Data transfer speed (Write)
CD-R
CD-RW
High Speed CD-RW
Ultra Speed CD-RW
DVD-R
DVD-R DL
DVD-RW
DVD+R
DVD+R DL
DVD+RW
DVD-RAM
ATAPI Burst (MB/s)
PIO Mode
DMA Mode
Ultra DMA Mode