Toshiba P500 User Manual
User's Manual
P500/P500D/X500
computers.toshiba-europe.com
Copyright
TOSHIBA P500/P500D/X500
© 2009 by TOSHIBA Corporation. All rights reserved. Under the copyright
laws, this manual cannot be reproduced in any form without the prior
written permission of TOSHIBA. No patent liability is assumed, with respect
to the use of the information contained herein.
TOSHIBA P500/P500D/X500 Portable Personal Computer User's Manual
First edition September 2009
Copyright authority for music, movies, computer programs, databases, and
other intellectual property covered by copyright laws belongs to the author
or the copyright owner. Copyrighted material can be reproduced only for
personal use or use within the home. Any other use beyond that stipulated
above (including conversion to digital format, alteration, transfer of copied
material and distribution on a network) without the permission of the
copyright owner is a violation of copyright or author’s rights and is subject
to civil damages or criminal action. Please comply with copyright laws in
making any reproduction from this manual.
Please note that you may infringe the owner's rights protected by the
copyright laws if you use the screen mode switching functions (e.g. Wide
mode, Wide Zoom mode, etc.) of this product to display enlarged images/
video at coffee shops or hotels for the purposes of profits or providing these
to the public.
This product incorporates copyright protection technology that is protected
by U.S. patents and other intellectual property rights. Use of this copyright
protection technology must be authorized by Macrovision, and is intended
for home and other limited viewing uses only unless otherwise authorized
by Macrovision. Reverse engineering or disassembly is prohibited.
Disclaimer
This manual has been validated and reviewed for accuracy. The
instructions and descriptions it contains are accurate for the TOSHIBA
P500/P500D/X500 Portable Personal Computer at the time of this manual’s
production. However, succeeding computers and manuals are subject to
change without notice. TOSHIBA assumes no liability for damages incurred
directly or indirectly from errors, omissions or discrepancies between the
computer and the manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International
Business Machines Corporation.
Windows and Microsoft are registered trademarks of Microsoft Corporation.
DirectX, AcriveDesktop, DirectShow, and Windows Media are registered
trademarks of Microsoft Corporation.
Intel, Intel Core, Celeron, Centrino and Pentium are trademarks or
registered trademarks of Intel Corporation.
User’s Manual ii
TOSHIBA P500/P500D/X500
AMD, the AMD Arrow logo, AMD Athlon, AMD Turion, AMD Sempron, ATI
Radeon, ATI Mobility Radeon and combinations thereof are trademarks of
Advanced Micro Devices, Inc.
Adobe and Photoshop are either registered trademarks or trademarks of
Adobe Systems Incorporated.
Bluetooth™ is a registered trademark owned by its proprietor and used by
TOSHIBA under license.
ConfigFree is a trademark of TOSHIBA Corporation.
WinDVD is a trademark of Corel Corporations.
DVD MovieFactory is a registered trademark of Corel Corporation.
ExpressCard is a trademark of PCMCIA.
HDMI, the HDMI logo and High-Definition Multimedia Interface are
trademarks or registered trademarks of HDMI Licensing LLC.
Blu-ray Disc is a trademark of Sony Corporation.
Memory Stick, Memory Stick PRO, and i.LINK are registered trademarks of
Sony Corporation.
MultiMediaCard and MMC are trademarks of MultiMediaCard Association.
Photo CD is a trademark of Eastman Kodak.
Secure Digital and SD are trademarks of SD Card Association.
xD-Picture Card is a trademark of Fuji Photo Film, Co., Ltd.
WiMAX, WiMAX Forum, WiMAX Certified, WiMAX Forum Certified, the
WiMAX Forum logo and the WiMAX Forum Certified Logo are trademarks
or registered trademarks of the WiMAX Forum.
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
Other trademarks and registered trademarks not listed above may be used
in this manual.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked
with "CE" and comply therefore with the applicable harmonized European
standards listed under the Low Voltage Directive 2006/95/EC, the EMC
Directive 2004/108/EC and/or R&TTE Directive 1999/5/EC.
Responsible for CEmarking:
Manufacturer: Toshiba Corporation, 1-1 Shibaura 1-chome,
The complete official EU CE Declaration can be obtained on following
internet page: http://epps.toshiba-teg.com.
User’s Manual iii
“TOSHIBA EUROPE GMBH, Hammfelddamm 8,
41460 Neuss, Germany.
Minato-ku, Tokyo, 105-8001, Japan.
CE compliance
This product is labelled with the CE Mark in accordance with the related
European Directives, notably Electromagnetic Compatibility Directive 2004/
108/EC for the notebook and the electronic accessories including the
supplied power adapter, the Radio Equipment and Telecommunications
Terminal Equipment Directive 1999/5/EC in case of implemented
telecommunication accessories and the Low Voltage Directive 2006/95/EC
for the supplied power adapter.
This product and the original options are designed to observe the related
EMC (Electromagnetic Compatibility) and safety standards. However,
TOSHIBA cannot guarantee that this product still observes these EMC
standards if options or cables not produced by TOSHIBA are connected or
implemented. In this case the persons who have connected / implemented
those options / cables have to provide assurance that the system (PC plus
options / cables) still fulfils the required standards. To avoid general EMC
problems, the following guidance should be noted:
■ Only CE marked options should be connected / implemented
■ Only best shielded cables should be connected
Working environment
This product was designed to fulfil the EMC (Electromagnetic Compatibility)
requirements to be observed for so-called "Residential, commercial and
light industry environments".
TOSHIBA do not approve the use of this product in working environments
other than the above mentioned "Residential, commercial and light industry
environments".
For example, the following environments are not approved:
■ Industrial Environments (e.g. environments where a mains voltage of
380 V three-phase is used)
■ Medical Environments
■ Automotive Environments
■ Aircraft Environments
Any consequences resulting from the use of this product in working
environments that are not approved are not the responsibility of TOSHIBA.
The consequences of the use of this product in non-approved working
environments may be:
■ Interference with other devices or machines in the near surrounding
area.
■ Malfunction of, or data loss from, this product caused by disturbances
generated by other devices or machines in the near surrounding area.
Therefore TOSHIBA strongly recommend that the electromagnetic
compatibility of this product should be suitably tested in all non-approved
working environments before use. In the case of automobiles or aircraft, the
manufacturer or airline respectively should be asked for permission before
use of this product.
TOSHIBA P500/P500D/X500
User’s Manual iv
TOSHIBA P500/P500D/X500
Furthermore, for general safety reasons, the use of this product in
environments with explosive atmospheres is not permitted.
Important Safety Information for Computers with TV tuner
IEC60950-1/EN60950-1 Information technology equipment - Safety Coaxial cable connection to this computer must only be used if the cable
outer conductive shielding has been grounded by the cable installer at the
building premises as close to the point of cable entrance, or attachment, as
practicable and the connection complies with all local cable installation
requirements that are applicable in your area.
Following information is only for EU-member states:
Disposal of products
The crossed out wheeled dust bin symbol indicates that products must be
collected and disposed of separately from household waste. Integrated
batteries and accumulators can be disposed of with the product. They will
be separated at the recycling centres.
The black bar indicates that the product was placed on the market after
August 13, 2005.
By participating in separate collection of products and batteries, you will
help to assure the proper disposal of products and batteries and thus help
to prevent potential negative consequences for the environment and
human health.
For more detailed information about the collection and recycling
programmes available in your country, please visit our website
(http://eu.computers.toshiba-europe.com) or contact your local city
office or the shop where you purchased the product.
User’s Manual v
TOSHIBA P500/P500D/X500
Disposal of batteries and/or accumulators
The crossed out wheeled dust bin symbol indicates that batteries and/or
accumulators must be collected and disposed of separately from
household waste.
If the battery or accumulator contains more than the specified values of
3E+J&G
lead (Pb), mercury (Hg), and/or cadmium (Cd) defined in the Battery
Directive (2006/66/EC), then the chemical symbols for lead (Pb), mercury
(Hg) and/or cadmium (Cd) will appear below the crossed out wheeled dust
bin symbol.
By participating in separate collection of batteries, you will help to assure
the proper disposal of products and batteries and thus help to prevent
potential negative consequences for the environment and human health.
For more detailed information about the collection and recycling
programmes available in your country, please visit our website
(http://eu.computers.toshiba-europe.com) or contact your local city
office or the shop where you purchased the product.
This symbol may not be displayed depending on the country and region
where you purchased.
Disposing of the computer and the computer’s batteries
■ Discard this computer in accordance with applicable laws and
regulations. For further information, contact your local government.
■ This computer contains rechargeable batteries. After repeated use, the
batteries will finally lose their ability to hold a charge and you will need
to replace them. Under certain applicable laws and regulation, it may be
illegal to dispose of old batteries by placing them in the trash.
■ Please be kind to our shared environment. Check with your local
government authority for details regarding where to recycle old batteries
or how to dispose of them properly. This product contains mercury.
Disposal of this material may be regulated due to environmental
considerations. For disposal, reuse or recycling information, please
contact your local government.
User’s Manual vi
TOSHIBA P500/P500D/X500
ENERGY STAR® Program
Your computer model may be Energy Star® qualified. If the model you
purchased is qualified, it is labeled with the ENERGY STAR logo on the
computer and the following information applies.
TOSHIBA is a partner in the Environmental Protection Agency’s (EPA)
Energy Star Program and has designed this computer to meet the latest
Energy Star guidelines for energy efficiency. Your computer ships with the
power management options preset to a configuration that will provide the
most stable operating environment and optimum system performance for
both AC power and battery modes.
To conserve energy, your computer is set to enter the low-power Sleep
Mode which shuts down the system and display within 15 minutes of
inactivity in AC power mode. We recommend that you leave this and other
energy saving features active, so that your computer will operate at its
maximum energy efficiency. You can wake the computer from Sleep Mode
by pressing the power button.
According to the EPA, a computer meeting the new ENERGY STAR
specifications will use between 20% and 50% less energy depending on
how it is used. If all U.S. household and businesses replaced old
computers with new ENERGY STAR qualified models, we would save
more than $1.8 billion in energy costs over the next five years and avoid
greenhouse gas emissions equivalent to more than 2.7 million cars.If every
computer purchased by businesses next year met the new ENERGY STAR
requirements, businesses would save more than $210 million over the
lifetime of those models. That is equivalent to lighting 120 million square
feet of U.S. commercial building space each year.
Visit http://www.energystar.gov or http://www.energystar.gov/powermanagement
for more information regarding the ENERGY STAR Program.
REACH - Compliance Statement
The new European Union (EU) chemical regulation, REACH (Registration,
Evaluation, Authorization and Restriction of Chemicals), entered into force
on 1 June 2007. Toshiba will meet all REACH requirements and is
committed to provide our customers with information about the chemical
substances in our products according to REACH regulation.
Please consult the following website
http://www.toshiba-europe.com/computers/info/reach for information about
the presence in our articles of substances included on the candidate list
according to article 59(1) of Regulation (EC) No 1907/2006 („REACH“) in a
concentration above 0.1% weight by weight.
User’s Manual vii
Following information is only for Turkey:
■ Compliant with EEE Regulations: Toshiba meets all requirements of
Turkish regulation 26891 “Restriction of the use of certain hazardous
substances in electrical and electronic equipment”.
■ The number of possible pixel failures of your display is defined
according to ISO 13406-2 standards. If the number of pixel failures is
less than this standard, they will not be counted as defect or failure.
■ Battery is a consumption product, since the battery time depends on the
usage of your computer. If the battery can not be charged at all, then it
is a defect or failure. The changes in battery time is not a defect or
failure.
GOST
TOSHIBA P500/P500D/X500
User’s Manual viii
Optical disc drive safety instructions
Be sure to check the international precautions at the end of this section.
Panasonic
BD-R/RE UJ240
■ The BD-R/RE drive employs a laser system. To ensure proper use of
this product, please read this instruction manual carefully and retain for
future reference. Should the unit ever require maintenance, contact an
authorized service location.
■ Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure.
■ To prevent direct exposure to the laser beam, do not try to open the
enclosure.
TOSHIBA P500/P500D/X500
User’s Manual ix
Hitach-LG Data Storage
DVD Super Multi GT20N/GT20F
■ The DVD Super Multi drive employs a laser system. To ensure proper
use of this product, please read this instruction manual carefully and
retain for future reference. Should the unit ever require maintenance,
contact an authorized service location.
■ Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure.
■ To prevent direct exposure to the laser beam, do not try to open the
enclosure.
TOSHIBA P500/P500D/X500
User’s Manual x
TOSHIBA P500/P500D/X500
TOSHIBA SAMSUNG STORAGE TECHNOLOGY
DVD Super Multi TS-L633C/TS-L633Y
■ This dvd writable drive employs a laser system to ensure proper use of
this product, please read this instruction manual carefully and retain for
future reference. should the unit ever require maintenance, contact an
authorized service location-see service procedure.
■ Use of controls or adjustments or the performance of procedures other
than those specified herein may result in hazardous radiation
exposure.
■ To prevent direct exposure to laser beam, do not try to open the
enclosure.
User’s Manual xi
Panasonic
DVD Super Multi UJ890AD/UJ890ED with Labelflash™
■ The DVD Super Multi drive employs a laser system. To ensure proper
use of this product, please read this instruction manual carefully and
retain for future reference. Should the unit ever require maintenance,
contact an authorized service location.
■ Use of controls, adjustments or the performance of procedures other
than those specified may result in hazardous radiation exposure.
■ To prevent direct exposure to the laser beam, do not try to open the
enclosure.
TOSHIBA P500/P500D/X500
User’s Manual xii
International Precautions
TOSHIBA P500/P500D/X500
CAUTION: This appliance contains a
laser system and is classified as a
"CLASS 1 LASER PRODUCT." To use
this model properly, read the instruction
manual carefully and keep this manual for
your future reference. In case of any
trouble with this model, please contact
your nearest "AUTHORIZED service
station." To prevent direct exposure to the
laser beam, do not try to open the
enclosure.
VORSICHT: Dieses Gerät enthält ein
Laser-System und ist als
"LASERSCHUTZKLASSE 1 PRODUKT"
klassifiziert. Für den richtigen Gebrauch
dieses Modells lesen Sie bitte die
Bedienungsanleitung sorgfältig durch und
bewahren diese bitte als Referenz auf.
Falls Probleme mit diesem Modell
auftreten, benachrichtigen Sie bitte die
nächste "autorisierte Service-Vertretung".
Um einen direkten Kontakt mit dem
Laserstrahl zu vermeiden darf das Gerät
nicht geöffnet werden.
ADVARSEL: Denne mærking er anbragt
udvendigt på apparatet og indikerer, at
apparatet arbejder med laserstråler af
klasse 1, hviket betyder, at der anvendes
laserstrlier af svageste klasse, og at man
ikke på apparatets yderside kan bilve
udsat for utilladellg kraftig stråling.
APPARATET BOR KUN ÅBNES AF
FAGFOLK MED SÆRLIGT KENDSKAB
TIL APPARATER MED
LASERSTRÅLER!
Indvendigt i apparatet er anbragt den her
gengivne advarselsmækning, som
advarer imod at foretage sådanne indgreb
i apparatet, at man kan komme til at
udsatte sig for laserstråling.
User’s Manual xiii
TOSHIBA P500/P500D/X500
OBS! Apparaten innehåller
laserkomponent som avger laserstråining
överstigande gränsen för laserklass 1.
VAROITUS. Suojakoteloa si saa avata.
Laite sisältää laserdiodin, joka lähetää
näkymätöntä silmilie vaarallista
lasersäteilyä.
CAUTION: USE OF CONTROLS OR
ADJUSTMENTS OR PERFORMANCE
OF PROCEDURES OTHER THAN
THOSE SPECIFIED IN THE OWNER’S
MANUAL MAY RESULT IN HAZARDOUS
RADIATION EXPOSURE.
VORSICHT: DIE VERWENDUNG VON
ANDEREN STEUERUNGEN ODER
EINSTELLUNGEN ODER DAS
DURCHFÜHREN VON ANDEREN
VORGÄNGEN ALS IN DER
BEDIENUNGSANLEITUNG
BESCHRIEBEN KÖNNEN
GEFÄHRLICHE
STRAHLENEXPOSITIONEN ZUR
FOLGE HABEN.
User’s Manual xiv
Table of Contents
Chapter 1 Introduction
Equipment checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Special features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
TOSHIBA Value Added Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Utilities and Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Chapter 2 The Grand Tour
Front with the display closed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Left side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Backside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Underside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Front with the display open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
TOSHIBA P500/P500D/X500
Chapter 3 Getting Started
Connecting the AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Opening the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Turning on the power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Windows setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Turning off the power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Restarting the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
System Recovery Options and Restoring
the preinstalled software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
User’s Manual xv
TOSHIBA P500/P500D/X500
Chapter 4
Operating Basics
Using the Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Using the fingerprint sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
USB Sleep and Charge function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Using the Web Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Using the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Using the TOSHIBA Face Recognition . . . . . . . . . . . . . . . . . . . . . . . 4-15
TV Tuner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Using the optical disc drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Writing CD/DVD/BDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Data Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
When using Corel DVD MovieFactory® for TOSHIBA: . . . . . . . . . . 4-31
TOSHIBA DVD Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Using WinDVD BD for TOSHIBA . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Media care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
Wireless communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
Cleaning the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
Moving the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
Chapter 5 The Keyboard
Typewriter keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
F1 ... F12 function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Soft keys: FN key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Hot keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Windows special keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Generating ASCII characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Chapter 6 Power and Power-Up Modes
Power conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Power indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Battery types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Care and use of the battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Replacing the battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Starting the computer by password . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Power-up modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Chapter 7 HW Setup
Accessing HW Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
HW Setup Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
User’s Manual xvi
TOSHIBA P500/P500D/X500
Chapter 8
Optional Devices
ExpressCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
SD/SDHC/MMC/MEMORY STICK /
MEMORY STICK PRO/xD Memory cards . . . . . . . . . . . . . . . . . . . . . . 8-3
Memory expansion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Additional battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Additional AC adaptor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
External monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
i.LINK (IEEE1394) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
eSATA (External Serial ATA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Security lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Chapter 9 Troubleshooting
Problem solving process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Hardware and system checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
TOSHIBA support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Appendix A Specifications
Appendix B Display Controller
Appendix C Wireless LAN
Appendix D AC Power Cord and Connectors
Appendix E Disclaimers
Appendix F TOSHIBA PC Health Monitor
Appendix G If your computer is stolen
Glossary
Index
User’s Manual xvii
Preface
Congratulations on your purchase of the TOSHIBA P500/P500D/X500
computer. This powerful notebook computer provides excellent expansion
capability, including multimedia devices, and it is designed to provide years
of reliable, high-performance computing.
This manual tells you how to set up and begin using your TOSHIBA P500/
P500D/X500 computer. It also provides detailed information on configuring
your computer, basic operations and care, using optional devices and
troubleshooting.
If you are a new user of computers or if you’re new to portable computing,
first read over the Introduction and The Grand Tour chapters to familiarize
yourself with the computer's features, components and accessory devices.
Then read Getting Started for step-by-step instructions on setting up your
computer.
If you are an experienced computer user, please continue reading the
preface to learn how this manual is organized, then become acquainted
with this manual by browsing through its pages. Be sure to look over the
Specifications section of the Introduction, to learn about features that are
uncommon or unique to the computer. If you are going to connect external
devices such as a monitor, be sure to read Chapter 8, Optional Devices.
TOSHIBA P500/P500D/X500
Manual contents
This manual is composed of the following nine chapters, seven
appendixes, a glossary and an index.
Chapter 1, Introduction, is an overview of the computer's features,
capabilities, and options.
Chapter 2, The Grand Tour, identifies the components of the computer and
briefly explains how they function.
Chapter 3, Getting Started, provides a quick overview of how to begin
operating your computer and gives tips on safety and designing your work
area.
Chapter 4, Operating Basics, includes instructions on using the following
devices: Touch Pad, fingerprint sensor, Web Camera, optical media drives,
wireless communication and LAN. It also provides tips on care of the
computer, and CD/DVDs.
User’s Manual xviii
Chapter 5, The Keyboard, describes special keyboard functions including
hot keys.
Chapter 6, Power and Power-Up Modes, gives details on the computer's
power resources and battery save modes.
Chapter 7, HW Setup explains how to configure the computer using the
HW Setup program.
Chapter 8, Optional Devices, describes the optional hardware available.
Chapter 9, Troubleshooting, provides helpful information on how to perform
some diagnostic tests, and suggests courses of action if the computer
doesn’t seem to be working properly.
The Appendices provide technical information about your computer.
The Glossary defines general computer terminology and includes a list of
acronyms used in the text.
The Index quickly directs you to the information contained in this manual.
Conventions
This manual uses the following formats to describe, identify, and highlight
terms and operating procedures.
Abbreviations
On first appearance, and whenever necessary for clarity, abbreviations are
enclosed in parenthesis following their definition. For example: Read Only
Memory (ROM). Acronyms are also defined in the Glossary.
TOSHIBA P500/P500D/X500
Icons
Icons identify ports, dials, and other parts of your computer. The indicator
panel also uses icons to identify the components it is providing information
on.
Keys
The keyboard keys are used in the text to describe many computer
operations. A distinctive typeface identifies the key top symbols as they
appear on the keyboard. For example, Enter identifies the Enter key.
User’s Manual xix
TOSHIBA P500/P500D/X500
Key operation
Some operations require you to simultaneously use two or more keys. We
identify such operations by the key top symbols separated by a plus sign
(+). For example, Ctrl + C means you must hold down Ctrl and at the same
time press C. If three keys are used, hold down the first two and at the
same time press the third.
ABC When procedures require an action such as
clicking an icon or entering text, the icon’s name
or the text you are to type in is represented in the
type face you see to the left.
Display
ABC
Names of windows or icons or text generated by
the computer that appears on its display screen
is presented in the type face you see to the left.
Messages
Messages are used in this manual to bring important information to your
attention. Each type of message is identified as shown below.
Pay attention! A caution informs you that improper use of equipment or
failure to follow instructions may cause data loss or damage your
equipment.
Please read. A note is a hint or advice that helps you make best use of
your equipment.
Indicates a potentially hazardous situation, which could result in death or
serious injury, if you do not follow instructions.
Terminology
This term is defined in this document as follows:
Start The word “Start” refers to the button in
Microsoft
®
Windows.
User’s Manual xx
General Precautions
TOSHIBA computers are designed to optimize safety, minimize strain and
withstand the rigors of portability. However, certain precautions should be
observed to further reduce the risk of personal injury or damage to the
computer.
Be certain to read the general precautions below and to note the cautions
included in the text of the manual.
Provide adequate ventilation
Always make sure your computer and AC adaptor have adequate
ventilation and are protected from overheating when the power is turned on
or when an AC adaptor is connected to a power outlet (even if your
computer is in Sleep Mode). In this condition, observe the following:
■ Never cover your computer or AC adaptor with any object.
■ Never place your computer or AC adaptor near a heat source, such as
anelectric blanket or heater.
■ Never cover or block the air vents including those located at the base of
the computer.
■ Always operate your computer on a hard flat surface. Using your
computer on a carpet or other soft material can block the vents.
■ Always provide sufficient space around the computer.
■ Overheating your computer or AC adaptor could cause system failure,
computer or AC adaptor damage or a fire, possibly resulting in serious
injury.
TOSHIBA P500/P500D/X500
User’s Manual xxi
Creating a computer-friendly environment
Place the computer on a flat surface that is large enough for the computer
and any other items you are using, such as a printer.
Leave enough space around the computer and other equipment to provide
adequate ventilation. Otherwise, they may overheat.
To keep your computer in prime operating condition, protect your work area
from:
■ Dust, moisture, and direct sunlight.
■ Equipment that generates a strong electromagnetic field, such as
stereo speakers (other than speakers that are connected to the
computer) or speakerphones.
■ Rapid changes in temperature or humidity and sources of temperature
change such as air conditioner vents or heaters.
■ Extreme heat, cold, or humidity.
■ Liquids and corrosive chemicals.
Stress injury
Carefully read the Instruction Manual for Safety and Comfort. It contains
information on the prevention of stress injuries to your hands and wrists
that can be caused by extensive keyboard use.
Heat injury
■ Avoid prolonged physical contact with the computer. If the computer is
used for long periods, its surface can become very warm. While the
temperature will not feel hot to the touch, if you maintain physical
contact with the computer for a long time, for example if you rest the
computer on your lap or if you keep your hands on the palm rest, your
skin might suffer a low-heat injury.
■ If the computer has been used for a long time, avoid direct contact with
the metal plate supporting the various interface ports as this can
become hot.
■ The surface of the AC adaptor can become hot when in use but this
condition does not indicate a malfunction. If you need to transport the
AC adaptor, you should disconnect it and let it cool before moving it.
■ Do not lay the AC adaptor on a material that is sensitive to heat as the
material could become damaged.
TOSHIBA P500/P500D/X500
Pressure or impact damage
Do not apply heavy pressure to the computer or subject it to any form of
strong impact as this can damage the computer's components or otherwise
cause it to malfunction.
User’s Manual xxii
Mobile phones
Please be aware that the use of mobile phones can interfere with the audio
system. The operation of the computer will not be impaired in any way, but
it is recommended that a minimum distance of 30cm is maintained between
the computer and a mobile phone that is in use.
Instruction Manual for Safety and Comfort
All important information on the safe and proper use of this computer is
described in the enclosed Instruction Manual for Safety and Comfort. Be
sure to read it before using the computer.
TOSHIBA P500/P500D/X500
User’s Manual xxiii
Introduction
This chapter provides an equipment checklist, and it identifies the
computer's features, options and accessories.
Some of the features described in this manual may not function properly if
you use an operating system that was not pre-installed by TOSHIBA.
Equipment checklist
Carefully unpack your computer. Save the box and packing materials for
future use.
Hardware
Check to make sure you have all the following items:
■ TOSHIBA P500/P500D/X500 Portable Personal Computer
■ Universal AC adaptor and power cord
■ Full-size or slim-size Remote Controller (Provided with some models)
■ Two AA manganese batteries (for full-size remote controller; provided
with some models)
■ CR2016 battery (for slim-size remote controller; provided with some
models)
Introduction
Chapter 1
Software
The following software is preinstalled:
■ Windows® 7
■ TOSHIBA Value Added Package
■ TOSHIBA Hardware Setup
■ TOSHIBA Supervisor Password
■ TOSHIBA Assist
■ TOSHIBA ConfigFree
■ TOSHIBA HDD Protection
■ TOSHIBA DVD PLAYER
■ TOSHIBA Fingerprint Utility (Fingerprint models only)
User’s Manual 1-1
■ TOSHIBA SD Memory Utilities
■ TOSHIBA Disc Creator
■ TOSHIBA Recovery Media Creator
■ TOSHIBA Face Recognition
■ WinDVD BD for TOSHIBA (Provided with some models)
■ Corel DVD MovieFactory
models)
■ TOSHIBA PC Health Monitor
■ TOSHIBA USB Sleep and Charge Utility
■ TOSHIBA Web Camera Application
■ TOSHIBA Bulletin Board
■ TOSHIBA ReelTime
■ TOSHIBA Service Station
■ TOSHIBA eco Utility
■ Online Manual
®
for TOSHIBA (Provided with some
Documentation
■ P500/P500D/X500 User’s Manual
■ P500/P500D/X500 Quickstart
■ Instruction Manual for Safety and Comfort (included in User’s
Manual)
■ Warranty information
If any of the items are missing or damaged, contact your dealer
immediately.
Introduction
Features
Processor
Built-in The processor type varies depending on model.
To check which type of processor is included in
your model, open the TOSHIBA PC Diagnostic
Tool Utility by clicking Start All programs
TOSHIBA Utilities TOSHIBA PC
diagnostic Tool.
Chipset Depends on the model you purchased.
Mobile Intel
PM45 Express Chipset
AMD RS880MC/RS880M/RX881 Chipset
User’s Manual 1-2
®
HM55/HM57/PM55/PM57/GM45/
Introduction
Disclaimer (CPU)
For more information regarding the CPU, please refer to Appendix E,
Disclaimers.
Memory
Slots 1024 MB, 2048 MB or 4096 MB memory
modules can be installed in the two memory slots
for a maximum system memory size of 8 GB.
The system memory size and speed depend on
the model you purchased.
Disclaimer (Memory (Main System))
For more information regarding Memory (Main System), please refer to
Appendix E, Disclaimers.
Video RAM Depends on the model you purchased.
Mobile Intel
Mobile Intel
Video RAM capacity shares with main memory,
and the proportion depends on Dynamic Video
Memory Technology.
Mobile Intel
model in graphic chip by GeForce GTS 250M:
External 1GB.
Mobile Intel
model in graphic chip by GeForce G 210M:
External 512MB.
Mobile Intel
model in graphic chip by GeForce GT 230M:
External 1GB.
AMD RS880MC Chipset model/ AMD RS880M
Chipset model:
Video RAM capacity shares with main memory,
and the proportion depends on ATI
HyperMemory™.
AMD RS880M/RX881 Chipset model in graphic
chip by ATI Mobility Radeon™ HD 4570:
External 512MB.
AMD RS880M/RX881 Chipset model in graphic
chip by ATI Mobility Radeon™ HD 4650:
External 1G.
®
HM55 Express Chipset model/
®
HM57 Express Chipset model:
®
PM55/PM57 Express Chipset
®
PM45/GM45 Express Chipset
®
PM45/GM45 Express Chipset
User’s Manual 1-3
Introduction
Power
Battery Pack Your computer is powered by a rechargeable
lithium-ion battery pack.
Disclaimer (Battery Life)
For more information regarding Battery Life, please refer to Appendix E,
Disclaimers.
RTC Battery The internal RTC battery backs up the Real Time
Clock and calendar.
AC Adaptor The universal AC adaptor provides power to the
system and recharges the batteries when they
are low. It comes with a detachable power cord.
Because it is universal, it can receive a range of
AC voltage from 100 to 240 volts; however, the
output current varies among different models.
Using the wrong model can damage your
computer. Refer to the AC adaptor section in
Chapter 2, The Grand Tour.
Disks
Solid State Drive Depends on the model you purchased.
■ 64GB
Hard disk Drive Depends on the model you purchased.
■ 120GB
■ 160GB
■ 200GB
■ 250GB
■ 320GB
■ 400GB
■ 500GB
Additional hard disk drive sizes may be introduced.
User’s Manual 1-4
Introduction
BD-R/RE drive Some models are equipped with a full-size BD-R/
RE drive module that lets you record data to
rewritable CD/DVD/BDs. It reads BD-ROM discs
at maximum 6 speed, BD-ROM (DL) discs at
maximum 6 speed, DVD-ROMs at maximum 8
speed and CD-ROMs at maximum 24 speed. It
writes CD-Rs at up to 24 speed, CD-RWs at up
to 4 speed, DVD-Rs at maximum 8 speed, DVDRWs at maximum 6 speed, DVD+Rs at
maximum 8 speed, DVD+RWs at maximum 8
speed, DVD+R (DL) discs at maximum 4 speed,
DVD-R (DL) discs at maximun 4 speed, DVDRAM discs at maximum 5 speed, BD-R discs at
maximum 6 speed, BD-R (DL) discs at maximum
4 speed, BD-RE discs at maximum 2 speed, and
BD-RE (DL) discs at maximum 2 speed. It
supports the following formats:
■ BD-ROM
■ BD-ROM (DL)
■ BD-R
■ BD-R (DL)
■ BD-RE
■ BD-RE (DL)
■ DVD-ROM
■ DVD-Video
■ DVD-R
■ DVD-RW
■ DVD+R
■ DVD+RW
■ DVD-RAM
■ DVD+R DL
■ DVD-R DL
■ CD-DA
■ CD-Text
■ Photo CD (single/multi-session)
■ CD-ROM Mode 1, Mode 2
■ CD-ROMXA Mode 2 (Form1, Form2)
■ Enhanced CD (CD-EXTRA)
■ CD-G (Audio CD only)
■ Addressing Method 2
User’s Manual 1-5
Introduction
DVD Super Multi drive Some models are equipped with a full-size DVD
Super Multi drive module that lets you record
data to rewritable CD/DVDs. It reads DVD-ROMs
at maximum 8 speed and CD-ROMs at
maximum 24 speed. It writes CD-Rs at up to 24
speed, CD-RWs at up to 24 speed, DVD-Rs at
maximum 8 speed, DVD-RWs at maximum 6
speed, DVD+Rs at maximum 8 speed,
DVD+RWs at maximum 8 speed, DVD+R (DL)
discs at maximum 6 speed, DVD-R (DL) discs at
maximun 6 speed and DVD-RAM discs at
maximum 5 speed. It supports the following
formats:
■ DVD-ROM
■ DVD-Video
■ DVD-R
■ DVD-RW
■ DVD+R
■ DVD+RW
■ DVD-RAM
■ DVD+R DL
■ DVD-R DL
■ CD-DA
■ CD-Text
■ Photo CD (single/multi-session)
■ CD-ROM Mode 1, Mode 2
■ CD-ROMXA Mode 2 (Form1, Form2)
■ Enhanced CD (CD-EXTRA)
■ CD-G (Audio CD only)
■ Addressing Method 2
Display
The computer's LCD panel supports high-resolution video graphics. The
screen can be set at a wide range of viewing angles for maximum comfort
and readability.
Built-In Thin-film transistor color LCD is available in two
sizes:
18.4" wide, 1680 horizontal × 945 vertical pixels
18.4" wide, 1920 horizontal × 1080 vertical pixels
User’s Manual 1-6
Introduction
Disclaimer (LCD)
For more information regarding LCD, please refer to Appendix E,
Disclaimers.
Graphics Controller Graphics controller maximizes display
performance. Refer to Appendix B, Display
Controller for more information.
Disclaimer (Graphics Processor Unit)
For more information regarding Graphics Processor Unit, please refer to
Appendix E, Disclaimers.
Keyboard
Built-In TOSHIBA keyboard, 104 keys or 105 keys with
numeric keypad, compatible with IBM enhanced
keyboard, dedicated cursor control, and
keys. Refer to Chapter 5, The Keyboard, for
details.
Pointing Device
Built-In Touch Pad A Touch Pad and control buttons in the palm rest
enable control of the on-screen pointer and
scrolling of windows.
Ports
External Monitor This 15-pin port lets you connect an external
video display.
HDMI This port allows you to connect external display/
audio devices.
Universal Serial Bus
(USB 2.0)
eSATA/USB combo
port
i.LINK (IEEE1394a) This port enables high-speed data transfer
TV In This port allows you to connect a coaxial cable
The computer has Universal Serial Bus ports that
comply with the USB 2.0 standard, which
enables data transfer speeds 40 times faster
than the USB 1.1 standard. (The ports also
support USB 1.1.) Ports with the icon ( ) have
USB Sleep and Charge function.
The eSATA/USB combo port supports the USB
2.0 and the eSATA function.
directly from external devices such as digital
video cameras.
for watching TV on your computer.
(Provided with some models)
User’s Manual 1-7
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