Toshiba STRATA CTX, STRATA CTX28, Strata CTX 100-S, Strata CTX100, Strata CTX670 User Manual

...

Digital Business Telephone Systems

Digital Solutions Division

DKT/IPT Telephone

User Guide

October 2004

Publication Information

Toshiba America Information Systems, Inc., Digtal Solutions Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.

Further, Toshiba America Information Systems, Inc., Digital Solutions Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.

CTX-UG-DKIPT-VC

Version C.1, October 2004

All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.

Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc.

Trademarks, registered trademarks, and service marks are the property of their respective owners.

CAUTION! Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone’s

rubber feet. The color of the rubber may transfer to the desk or mounting surface.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)

Digital Solutions Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

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Toshiba America Information Systems, Inc. Digital Solutions Division

9740 Irvine Boulevard Irvine, California 92618-1697 United States of America

DSD 060204

5932

Toshiba America Information Systems, Inc.

Digital Solutions Division

Limited Warranty

Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance.

The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.

Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.

To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.

THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the vice president and general manager, Digital Solutions Division.

Contents

Introduction

Organization.........................................................................................................................7

How to Use This Guide........................................................................................................8

Conventions .........................................................................................................................8

Related Documents/Media...................................................................................................9

Chapter 1 – The Grand Tour

IPT2000-series Telephones..................................................................................................1

Fixed Buttons....................................................................................................................3

Flexible Buttons................................................................................................................3

Liquid Crystal Display......................................................................................................4

DKT3000-series Telephones ...............................................................................................5

DKT2000-series Telephones ...............................................................................................8

Fixed Buttons....................................................................................................................9

Flexible Buttons..............................................................................................................10

Liquid Crystal Display....................................................................................................10

Chapter 2 – The Basics

Important - Read First........................................................................................................11

What’s My Line? ............................................................................................................11

Which Outgoing/Incoming Call Features Do I Have? ...................................................12

Making a Call.....................................................................................................................13

Hot Dialing .....................................................................................................................13

Spkr Button.....................................................................................................................13

Handset ...........................................................................................................................13

Strata CTX DKT/IPT Telephone 10/04 i

Contents

Chapter 3 – Advanced Operation

Answering a Call................................................................................................................14

Handset ...........................................................................................................................14

Speaker ...........................................................................................................................14

Handsfree Answerback...................................................................................................14

Switching Between Handset and Speakerphone.............................................................14

Message Waiting................................................................................................................15

Responding to a Lit Msg LED........................................................................................15

Turning On/Off MW LED on Another Extension..........................................................16

Microphone ........................................................................................................................16

Call Transfer ......................................................................................................................17

Conference Calls................................................................................................................18

Adding Voice Mail to a Conference...............................................................................19

Connecting Two Outside Lines ......................................................................................19

Conference Split/Join/Drop ............................................................................................20

Hold....................................................................................................................................22

Exclusive Hold................................................................................................................22

Automatic Hold ..............................................................................................................22

Consultation Hold...........................................................................................................22

Volume Control .................................................................................................................23

LCD Contrast Adjustments................................................................................................23

Chapter 3 – Advanced Operation

Using Your LCD................................................................................................................25

Soft Keys............................................................................................................................26

Soft Key Example...........................................................................................................27

Advisory Messages ............................................................................................................28

Account Code Calls ...........................................................................................................29

Verified/Non-Verified Account Codes...........................................................................29

Forced Account Codes....................................................................................................29

Voluntary Account Codes (Verified/Non-Verified).......................................................30

Automatic Busy Redial......................................................................................................31

Automatic Callback ...........................................................................................................32

Background Music.............................................................................................................33

Call Forward ......................................................................................................................34

System.............................................................................................................................34

ii Strata CTX DKT/IPT Telephone 10/04

Contents

Chapter 3 – Advanced Operation

Station.............................................................................................................................34

Station Call Forward Categories.....................................................................................35

Call Forward Settings .....................................................................................................35

Station Call Forward Procedures....................................................................................36

Call Forward Examples ..................................................................................................37

Call History........................................................................................................................41

Call Park Orbits..................................................................................................................41

Call Pickup.........................................................................................................................42

Group Pickup..................................................................................................................42

Ringing, Page or Held Call Pickup.................................................................................43

Call Waiting.......................................................................................................................44

Direct Inward System Access (DISA) ...............................................................................45

Direct Station Selection Buttons (Hotline) ........................................................................45

Distinctive Ringing ............................................................................................................46

Do Not Disturb...................................................................................................................47

Setting DND for Another Extension...............................................................................48

Door Lock(s)......................................................................................................................48

Door Phone(s) ....................................................................................................................49

Echo Cancellation ..............................................................................................................50

Emergency Call..................................................................................................................50

Emergency Monitoring Station.......................................................................................50

Emergency Ringdown........................................................................................................51

Language Codes.................................................................................................................51

Microphone Cut-Off ..........................................................................................................51

Off-hook Call Announce....................................................................................................52

Override Calls ....................................................................................................................53

Busy Override.................................................................................................................53

Do Not Disturb Override ................................................................................................53

Executive Override.........................................................................................................54

Destination Restriction/Traveling Class Override..........................................................54

Class of Service Override...............................................................................................55

Privacy Override.............................................................................................................55

Paging ................................................................................................................................55

Answering a Page ...........................................................................................................56

All Call Page...................................................................................................................56

Strata CTX DKT/IPT Telephone 10/04 iii

Contents

Chapter 4 – DKT3014 LCD Features

Emergency Page .............................................................................................................56

Privacy ...............................................................................................................................57

Redial .................................................................................................................................57

Speed Dial..........................................................................................................................58

Making a Call Using Speed Dial .......................................................................................58

Accessing System SD and Personal SD Directories.......................................................59

Storing a System/Station Speed Dial Number...................................................................59

Advanced Speed Dial Operation ....................................................................................60

Tone/Pulse Dialing.............................................................................................................61

Voice Mail Call Monitor....................................................................................................62

Voice Mail - Direct Transfer..............................................................................................63

Voice Mail Soft Keys.........................................................................................................63

Call Recording ...................................................................................................................68

Other Voice Mail Features..............................................................................................69

Chapter 4 – DKT3014 LCD Features

Directory and Speed Dial Listings.....................................................................................72

Direct Station Selection..................................................................................................72

System Speed Dial and Personal Speed Dial..................................................................73

Internal Directory and External Directory......................................................................73

Storing Personal Speed Dial Names ...............................................................................74

Chapter 5 – User Programming

Programming Feature Buttons...........................................................................................77

User Programming Mode ...............................................................................................78

Flexible Button Codes........................................................................................................78

Setting/Changing a Flexible Button’s Function .............................................................79

One Touch Buttons ............................................................................................................80

Changing a One Touch Button .......................................................................................80

To Use a One Touch Button...........................................................................................81

Setting/Changing a Personal Speed Dial Code...............................................................81

Feature Codes.....................................................................................................................82

LED Indicator Details........................................................................................................86

Chapter 6 – ADM/DSS Console

iv Strata CTX DKT/IPT Telephone 10/04

Appendix A – Centrex Application

ADM ..................................................................................................................................88

Buttons and LEDs...........................................................................................................88

DSS Console ......................................................................................................................89

DSS Buttons....................................................................................................................89

Calling a Station .............................................................................................................90

Transferring to an Idle Station........................................................................................90

Call Transfer with Camp-on...........................................................................................91

Call Answering (Outside Line).......................................................................................91

Speed Dial.......................................................................................................................91

Paging .............................................................................................................................92

Call Forward Override (DSS Override)..........................................................................92

Night Transfer Button.....................................................................................................92

Appendix A – Centrex Application

Flexible Directory Numbering...........................................................................................93

Centrex Feature Buttons ....................................................................................................93

Ringing Repeat...................................................................................................................93

Delayed Ringing ................................................................................................................94

Contents

Appendix B – Button Labels

Appendix C – DKT3000 Settings

FB Buttons .........................................................................................................................99

Telephone Programming Mode .......................................................................................101

Telephone Program Option Reset.................................................................................101

Dial Pad and Button Beeps...........................................................................................102

Speakerphone/Microphone Sensitivity Adjustment .....................................................102

Call Waiting and Camp-on Ring Tone Over Handset/Headset Option........................103

Reset and Adjust the LCD Contrast..............................................................................103

DKT2000 Mode On/Off ..................................................................................................104

Turn DKT2000 Mode On/Off ......................................................................................104

Changing the Functions of the Flex and Msg Buttons (DKT3001 only).........................105

Redial/Feature Button Activation/Deactivation ...........................................................105

Msg/Feature Button Activation/Deactivation...............................................................106

Headset Transmitter Level Adjustment ...........................................................................106

Strata CTX DKT/IPT Telephone 10/04 v

Contents

Appendix D – IP Telephone Settings

FB Buttons .......................................................................................................................108

Initializing the IP Telephone............................................................................................109

IPT-to-IP Network Connection Instructions....................................................................110

IP Telephone Start Up Sequence ..................................................................................111

IP Telephone Function Settings .......................................................................................112

Setting the IP Telephone Headset Transmit Volume.......................................................113

Viewing IP Telephone Terminal Information..................................................................113

Appendix E – Administrator Functions

Functions..........................................................................................................................115

General Operation............................................................................................................116

Administrator Mode......................................................................................................117

Index ....................................................................................................................................121

vi Strata CTX DKT/IPT Telephone 10/04

Introduction

This user guide describes how to use the Toshiba Strata series telephone products with Strata CTX28, CTX 100-S, CTX100, and CTX670 telephone systems:

• Strata IP telephone (IPT2010-SD and IPT2020-SD)

• Strata DKT3000-series digital telephones

• Strata Digital Add-on Module (DADM)

• Strata IP Add-on Module (IADM2020)

• Strata Direct Station Selection (DSS) console

Organization

• Chapter 1 – The Grand Tour provides an overview of the IP and digital

telephones.

• Chapter 2 – The Basics covers the basic telephone features that you need to know.

• Chapter 3 – Advanced Operation includes an explanation of Soft Key

operations. Features are presented alphabetically and, when applicable, include LCD information.

• Chapter 5 – User Programming explains how to program Flexible Button

features, set One Touch buttons, change Personal Speed Dial numbers, as well as other user programmable functions.

• Chapter 6 – DADM/DSS Console explains how to use these consoles with the

digital telephone.

• Appendix A – Centrex Application describes the Centrex features which may be

available with your Strata CTX system.

Strata CTX DKT/IPT Telephone 10/04 vii

Introduction

How to Use This Guide

• Appendix B – Button Labels lists the feature button designations of the 3000-

series digital telephone models.

• Appendix C - DKT3000-series Telephone Settings explains how to enter data for

this telephone if it wasn’t previously entered or if you need to change the settings.

• Appendix D - IP Telephone Settings explains how to enter data for this telephone

if it wasn’t previously entered or if you need to change the settings.

• Appendix E - Administrator Functions contains some of the functions that can

be perfomed using Administrator Mode..

How to Use This Guide

This guide provides in-depth instructions for the IPT1020-SD, IPT2000-series, DKT3000- and DKT2000-series telephones and their features. Most telephone users can use the “Strata CTX DKT/IPT Quick Reference Guide” instead of this guide.

Conventions

Conventions Description

Elaborates specific items or references other information. Within some

Note

Important!

Extension

Number

tables, general notes apply to the entire table and numbered notes apply to specific items.

Calls attention to important instructions or information.

Press to answer a call to the Extension Number. Each station can have multiple extension buttons. Incoming calls ring the extension button(s) from the top down. For example, station 10’s extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A station is considered busy when all extensions are being used.

Note The naming convention for DKT assignments within Toshiba is

Directory Numbers. For clarity and ease of understanding, the terms Extension Number and Phantom Extension Number will be used in this document in lieu of PDN and PhDN.

viii Strata CTX DKT/IPT Telephone 10/04

Conventions Description

Introduction

Related Documents/Media

x Strata CTX DKT/IPT Telephone 10/04

The Grand Tour 1

This chapter familiarizes you with the Digital Key Telephones (DKT) and Internet Protocol Telephones (IPTs) – the IPT2000-series, DKT3000- and DKT 2000-series telephones for the Strata CTX (model numbers appear on the bottom of your telephone).

Important! The IP telephones do not work with the CTX28. The DKT3007-SD is

specifically designed to work with the CTX28.

IPT2000-series Telephones

The IPT2000-series models include:

• IPT2010-SD 10-button with two-line by 24-character LCD with full-duplex speakerphone.

• IPT2020-SD 20-button with two-line by 24-character LCD with full-duplex speakerphone.

Note The IP Telephony product family also includes a matching Add-on module

IADM2020. This Add-on module functions like the DADM. For user instructions, refer to “ADM” on page 88.

The 2000-series IP telephones offer all the same features as the 3000-series digital telephones, except Speaker Off-hook Call Announce (OCA). All the Toshiba IPT2000-series telephones enable you to place and receive calls without lifting the handset.

Strata CTX DKT/IPT Telephone 10/04 1

The Grand Tour

IPT2000-series Telephones

For all IP Telephone user instructions, refer to IPT2020-SD instructions. Toshiba LCD telephones provide easy access to frequently-used features. Prompts guide you through specific tasks. They also provide Outside Line Identification, User Name/ Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.

Handset

LCD Display

LCD Control Buttons/ Soft Keys (SK)

Dial Pad

IPT2020-SD Telephone

7507

Fixed Buttons

Flexible Buttons (also known as Programmable Buttons - PB)

Microphone Location

2 Strata CTX DKT/IPT Telephone 10/04

The Grand Tour

IPT2000-series Telephones

Fixed Buttons

The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.

Voice Mail

(envelope)

Mircrophone

(microphone)

Speaker

(loud speaker)

LEDs

7508

Speed Dial (lightning buttons)

Volume Control

Redial (U-turn button)

Hold (red button)

Cnf/Trn - Conference/Transfer (3 people - 2 people)

Note The IPT Fixed Buttons work the same way as the DKT telephones, however on

the IPTs, fixed buttons have been replaced with button icons.

Flexible Buttons

Your IPT can have 10 or 20 flexible buttons (shown in the illustration on the previous page) and the DKTs can have either 10, 14, or 20 flexible buttons that can be programmed to do many button functions, including:

• Line is used to access an outside line.

• Primary Extension is your extension button.

• Pooled Line Group enables you to access available outside lines from a group of lines appearing under one button.

• Feature Access Buttons enables you to store features onto a single button.

• One Touch Buttons are used for storing Speed Dial numbers or feature access code sequences onto a single button.

• Voice Mail Call Monitor lets you listen to a caller while the caller records a message in your voice mailbox.

Note See Table 15 on page 95 for a complete list of Feature Access Buttons and One

Touch Buttons.

Strata CTX DKT/IPT Telephone 10/04 3

The Grand Tour

IPT2000-series Telephones

Liquid Crystal Display

Your Liquid Crystal Display (LCD) (shown below) shows:

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

• Operational, Advisory, and Notification messages

CF-ALL 202-203+

AUG 08 MON 03:56

CF-ALL 202-203+

AUG 08 MON 03:56

Mode Page Scroll Feature

DKT & IPT1020-SD Telephone LCD

SK1 SK2 SK3 SK4 (Mode) (Page) (Scroll) (Feature)

IPT2010/2020-SD Telephone LCD

LCD Control

7509

Buttons/Soft Keys

Note The IPT and DKT soft keys perform the same functions. This manual uses the

IPT soft keys (SK) to refer to the soft keys on all telephones. For example, if an instruction references on the IPT and use Mode on the DKT.

6., this means use the first soft key (from left to right)

6., 6. and 6. equate to the

second, third and fourth soft keys on the IPT or Page, Scroll and Feature on the DKT.

LCD Control Buttons/Soft Keys

There are two types of LCD button functions: LCD Control Buttons and Soft Keys.

6., 6., 6. and 6. represent the LCD soft keys in this manual.

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See “Using Your LCD” on page 25 for more information.

•

6. is generally used as a Soft Key.

7499

•Pressing

6. switches you from the Call Forward (CF) display to the User Name

display.

•Pressing

•

6. will be used in the future.

6. advances you through information.

4 Strata CTX DKT/IPT Telephone 10/04

DKT3000-series Telephones

The DKT3000-series models that can be connected to a Strata CTX include:

• DKT3007-SD 7-button (shown on next page)

• DKT3010-S 10-button

• DKT3020-S 20-button

• DKT3010-SD 10-button with two-line by 24-character LCD

• DKT3020-SD 20-button with two-line by 24-character LCD (shown on the next page)

• DKT3014-SDL (page 71) 14-button with eight-line by 24-character tilting LCD and 16 Soft Key buttons.

All of the DKT3000-series Toshiba speakerphones enable you to place and receive calls without lifting the handset.

The Grand Tour

DKT3000-series Telephones

Toshiba LCD telephones provide easy access to frequently-used features. Prompts guide you through specific tasks. They also provide Outside Line Identification, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers.

An illustration of the DKT3020-SD is shown on page 7.

Strata CTX DKT/IPT Telephone 10/04 5

The Grand Tour

DKT3000-series Telephones

Handset

Dial Pad

LCD Display

LCD Control Buttons/ Soft Keys

Flexible Buttons (also known as Programmable Buttons - PB)

7156

Fixed Buttons

DKT3007-SD Telephone

6 Strata CTX DKT/IPT Telephone 10/04

LCD Display

Handset

Dial Pad

Msg

Mic

Spkr

Page ScrollMode Feature

Spdial

Vol

Redial

Cnf/Trn

Hold

LCD Control Buttons/ Soft Keys

“StrataIP” appears on IP telephones

Flexible Buttons (also known as Programmable Buttons - PB)

6746

DKT3020-SD Telephone

Strata CTX DKT/IPT Telephone 10/04 7

Fixed Buttons

Microphone Location

The Grand Tour

DKT2000-series Telephones

The following speakerphone models belong to the 2000-series:

• DKT2010-S 10-button speakerphone

• DKT2010-SD 10-button with LCD

• DKT2020-S 20-button

• DKT2020-SD 20-button with LCD (shown below)

• DKT2020-FDSP 20-button with LCD and External Microphone jack

• DKT2001 (See the Strata CTX DKT3001/2001 Digital Single Line Telephone User Guide).

An illustration of the DKT2020-SD is shown on the next page.

8 Strata CTX DKT/IPT Telephone 10/04

The Grand Tour

DKT2000-series Telephones

LCD Display

Handset

Red/Green LED Indicators

Dial Pad

LCD Control Buttons/ Soft Keys

Flexible Buttons

5972

Fixed Buttons Microphone

Location

DKT2020-SD Telephone

Fixed Buttons

The fixed buttons on your telephone enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 – The Basics.

Strata CTX DKT/IPT Telephone 10/04 9

The Grand Tour

DKT2000-series Telephones

Flexible Buttons

All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your CTX System Administrator for button assignments.

Line Buttons

You may have buttons designated as /LQH and/or 3RROHG/LQH*US which enable you to directly access outside lines. available CO Lines from a group of lines appearing under one button.

Liquid Crystal Display

Your Liquid Crystal Display (LCD) (shown right) shows:

• Desk Clock and Calendar in idle mode

• Call Duration during an outside call

• Operational, Advisory, and Notification messages

3RROHG/LQH*US enables you to access

CF-ALL 202-203+

AUG 08 MON 03:56

Mode Page Scroll

LCD Control

Buttons/Soft Keys

5909

Important! The LCD width of the DKT2000-series telephones is shorter than the

IPTs and DKT3000-series LCDs. This difference causes some features to display differently.

LCD Control Buttons

There are two types of LCD button functions: LCD Control Buttons and Soft Keys. The DKT2000-series LCD Control Buttons consist of

0RGH, 3DJH and 6FUROO. In

this book these buttons are replaced with SK1, SK2 and SK3.

When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. See “Using Your LCD” on page 25 for more information.

6. is generally used as a Soft Key.

•

•Pressing

6. switches you from the Call Forward (CF) display to the User Name

display.

•Pressing

6. advances you through information.

10 Strata CTX DKT/IPT Telephone 10/04

The Basics 2

This chapter shows you the basic operation of your IPT1020-SD, IPT2000-series, DKT3000- and DKT2000-series telephones, unless otherwise noted.

Important! The IP Telephones do not work with the Strata CTX28.

Important - Read First

Be sure to check with your CTX System Administrator and make sure you know which features are enabled on your system. Use the check boxes book to mark which features you have.

Note LEDs on your telephone flash at different speeds depending on the function

performed. Flash rates can be found under “LED Indicator Details” on page 86.

S throughout this

What’s My Line?

Throughout this guide, the word “Line” is mentioned. For example, you will be instructed to “select a Line.” “Line” can be:

S Linebutton S Pooled Line Group button S Group Line button S Line out requiring an access code - where you enter an outside line or line group

access code (for example, dialing

Check mark which Line type you have, then use that selection when instructed to “select a Line.”

Strata CTX DKT/IPT Telephone 10/04 11

 to get an outside line).

The Basics

Important - Read First

Which Outgoing/Incoming Call Features Do I Have?

Check mark here which outgoing/incoming features you have on your system.

S Automatic Line Selection (ALS): When making outgoing calls, you have ALS if

when you lift the handset or press Emitting Diode (LED) lights steady green. The LCD displays the station number and the seized outside line.

S Ringing Line Preference: You answer an incoming line ringing your station by

lifting the handset or pressing to answer.

S Tone Signaling: Internal incoming call – you hear successive ring tones, then lift

the handset or press

S Voice First Signaling: Internal incoming call – your telephone does not ring;

instead you hear a long tone, then the caller’s voice. Talk in the direction of your telephone, or answer the call as you normally would by lifting the handset or pressing

6SNU you hear dial tone and the Line Light

6SNU. You do not have to press an extension button

6SNU to answer the call.

6SNU.

S Switching Signaling: Check with your CTX System Administrator to see if you

have the ability to change between Tone and Voice Signaling on a call-by-call basis. If you do, you can press change the signaling.

 after dialing an internal telephone number to

S Hot Dialing: If your telephone is programmed for “hot dialing,” you do not have

to press calls. When you dial a number, the speakerphone automatically turns on and the Spkr and Mic LEDs light.

6SNU or lift the handset before dialing internal or external speakerphone

12 Strata CTX DKT/IPT Telephone 10/04

Making a Call

There are three ways to originate a call from your IP/digital telephone:

Hot Dialing

1. To make a call using Hot Dialing, dial the number.

When you start to dial, the extension button, Spkr and Mic LEDs light. Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.

2. When connected, you can continue speakerphone operation or lift the handset and continue the conversation.

Spkr Button

1. To make a call, press 6SNU.

The Basics

Making a Call

A line may be automatically selected or you can manually choose a line. Your extension or plays through the speaker. The Speaker and Microphone LEDs light.

2. Dial the number.

Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.

3. When connected, you can continue to use the speakerphone or lift the handset and continue the conversation.

/LQH button lights (depending on system programming). Dial tone

Handset

1. To make a call, lift the handset, then dial the number.

A line may be automatically selected or you can manually choose a line. Dial tone plays through the handset. The Speaker and Microphone LEDs do not light.

Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset.

2. When connected, you can continue to use the handset or switch to speakerphone by holding down

6SNU and replacing the handset.

Strata CTX DKT/IPT Telephone 10/04 13

The Basics

Answering a Call

There are several ways to answer a call:

Handset

³ If your telephone is programmed for Ringing Line Preference, pick up the handset

and the telephone automatically answers the ringing line.

³ If not, press the button associated with the ringing line (flashing green LED).

Speaker

³ If your telephone is programmed for Ringing Line Preference, press 6SNU and the

telephone automatically answers the ringing line.

³ If not, press the button associated with the ringing line (flashing green LED). Once

connected, you can continue on the speakerphone or lift the handset.

Handsfree Answerback

If you have a speakerphone, it may be programmed for Handsfree Answerback. You hear a single long tone, followed by the caller’s voice. The extension LED flashes green (incoming call). The Microphone LED lights steady red (microphone is active). The Speaker LED flashes red.

1. Do not lift the handset; speak toward the telephone in a normal voice.

2. Press hold.

6SNU or take the handset off-hook before transferring the call or placing it on

Switching Between Handset and Speakerphone

³ Press 6SNU and place the handset on-hook to switch from handset to speakerphone

mode.

³ Take the handset off-hook to switch from speakerphone to handset mode.

14 Strata CTX DKT/IPT Telephone 10/04

Message Waiting

Use your 0VJLED/button and LCD to see/retrieve message(s).

An extension can receive up to four simultaneous Message Waiting indications and LCD messages. One message is reserved for the Message Center.

Your telephone can be programmed to have up to four additional (flexible) Message Waiting buttons/LEDs. Check with your CTX System Administrator to see if these buttons have been programmed on your telephone. If so, substitute them when the

0VJ button/LED is mentioned in the following steps.

Responding to a Lit Msg LED

1. On an LCD telephone, if you see a “+,” press 6. to display additional messages; otherwise, go to Step 2. The “+” indicates additional messages. The LCD can show up to three station messages for your extension and three for each additional (phantom) extension that you may have.

The Basics

Message Waiting

2. Press device that sent the indication. The LED continues to flash red.

3. After answering the message(s), place the handset back on-hook.

4. If the Msg LED continues to flash, you have more messages; repeat Steps 1~3 above to retrieve them. Voice mail devices turn off the LED/LCD indications after a short delay, after you checked all messages.

5. To manually turn off your Msg LED, press your extension button, then press

. Do this step for each message received.

0VJ, then lift the handset. Your telephone rings the extension or voice mail

Strata CTX DKT/IPT Telephone 10/04 15

The Basics

Microphone

Turning On/Off MW LED on Another Extension

If you call an extension and it’s busy or there is no answer, you may be able to light that extension’s Message Waiting LED and enable that extension to call you back. The ability to perform this feature is set in system programming.

1. Dial an internal extension. You hear busy tone or there’s no answer.

2. Press

0VJ or . The Msg LED flashes red on the called telephone. At your

telephone, the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light. Example: “MW SET TO 3620.”

If you decide to cancel the Message Waiting light at this point, press again while ring-over tone is playing and the light will be cancelled.

3. Press

6SNU. Your Msg LED turns Off. The Msg LED on the called telephone

flashes until the called party presses the flashing

4. To turn Off a Message LED that you have set on another extension, press the extension number that has the message light set. Then press release your telephone. Your LCD shows the extension and “MW CANCEL.”

...or dial the extension that you set the Message LED on, then press

6SNU or hang up to release your telephone.

Microphone

³ To turn the Microphone On/Off when the speakerphone is active (Spkr LED is

On), press

When the Microphone is On, the Mic LED is On, steady red. When Mic is Off, the LED is Off and you cannot be heard through the microphone.

0LF.

0VJ or 

0VJ button which calls you back.

 plus

6SNU or hang up to

. Then press

The microphone and its LED are always On when you receive a Voice-first internal call and Off when you receive a Ring-first call.

Each station’s microphone can be set in system programming to:

• switch On/Off with one touch

• switch Off only while pressed and held

• either On/Off at the start of handsfree dialing.

³ To talk back to a Handset Off-hook Call Announce call, press and hold

talk over your telephone handset/headset. The LED and microphone remain Off.

16 Strata CTX DKT/IPT Telephone 10/04

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+ 109 hidden pages

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