Toshiba FS-3700 User Manual
FS-3700
Owners
Manual
TOSHIBA TEC AMERICA
TEC Electronic Cash Register
FS-3700 Series
Original: September, 2005
(Revised: )
Document No. OM-3700
TOSHIBA TEC AMERICA
FS-3700 and Accessories
One Year Limited Warranty
Toshiba TEC America warrants this product to be free from defects in
materials and workmanship for a period of one (1) year from the date of
original purchase from Toshiba TEC America or an Toshiba TEC America
authorized dealer or distributor. This warranty is limited to the original
purchaser and to FS-3700’s and Accessories for the FS-3700 that are sold
and used within the United States. A copy of a valid dated sales receipt must
be submitted with the product for warranty service.
This limited warranty applies only to FS-3700 units and Accessories for the
FS-3700 which do not function properly under normal use, within the
manufacturer’s specifications. It does not apply to products that, in the sole
opinion of Toshiba TEC America, have been damaged as a result of accident,
misuse, neglect or improper packaging or shipping. This warranty is void if
the TEC® label or logo, or the rating label or serial number have been
removed or defaced, or the product has been modified or serviced by other
than Toshiba TEC America or an authorized Toshiba TEC America Service
Center.
During the one-year warranty period, Toshiba TEC America will repair or
replace, at Toshiba TEC America’s option, any defective product with no
charge for parts or labor.
Toshiba TEC America liability hereunder shall be limited to repair or
replacement of the defective part or parts and such correction shall constitute
a fulfillment of the warranty hereunder. Toshiba TEC America shall have no
liability hereunder.
TOSHIBA TEC AMERICA MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, EXCEPT AS EXPRESSLY STATED HEREIN.
UNDER NO CIRCUMSTANCES SHALL TOSHIBA TEC AMERICA BE
LIABLE TO THE PURCHASER OR ANY USER FOR ANY DAMAGES,
INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, EXPENSES,
LOST PROFITS, LOST SAVINGS, OR OTHER DAMAGES ARISING OUT
OF THE USE OF OR THE INABILITY TO USE THIS PRODUCT, EVEN IF
CAUSED BY TOSHIBA TEC AMERICA’S SOLE NEGLIGENCE.
To obtain warranty service, contact your TOSHIBA TEC AMERICA dealer.
You may also write or phone:
Toshiba TEC America, 4401-A Bankers Circle
Phone No.: (770) 449-3040 Fax: (770) 453-0909
If the problem cannot be remedied by telephone, TOSHIBA TEC AMERICA
will determine how service will be provided. Do not ship the equipment to
TOSHIBA TEC AMERICA without a return authorization number. The
purchaser must prepay any shipping costs and insurance, and assume the
risk of loss during shipping.
Atlanta, GA 30360
Toshiba TEC America provides this publication as is without warranty of any
kind, either expressed or implied. This publication could include technical
inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the
publication. Toshiba TEC America may make improvements and/or changes
in the product(s) and/or program(s) described in this publication at any time.
FCC Notice
This equipment has been tested and has been found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at the users own expense.
Changes or modifications not expressly approved by manufacturer for
compliance could void the user’s authority to operate the equipment.
This Class A digital apparatus complies with Canadian ICES-003
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada .
Table of Contents
Owners Manual................................................................................1-1
FS-3700 Overview 1-1
1.1 Introduction .............................................................................1-3
1.2 Order Entry Screen.................................................................1-4
1.3 Sample FS-3700 Screens.......................................................1-6
1.4 POS Key Functions - Summary............................................1-13
Access the System 2-1
2.1 Manager Overrides.................................................................2-3
2.2 Clocking In/Out........................................................................2-4
2.2.1 Clock In........................................................................2-4
2.2.2 Clock Out .....................................................................2-5
2.3 Login/Logout ...........................................................................2-6
2.3.1 Login.............................................................................2-7
2.3.2 Logout..........................................................................2-7
2.3.3 One-Touch Login .........................................................2-8
Guest Check Functions 3-1
3.1 New Guest Checks.................................................................3-3
3.2 New Check Prompts...............................................................3-4
3.2.1 Table Number ..............................................................3-4
3.2.2 Guest Count.................................................................3-5
3.2.3 Order Type...................................................................3-6
3.2.4 Order Number..............................................................3-7
3.2.5 Override Meal Period...................................................3-8
3.2.6 Add Guest Information.................................................3-9
3.3 Entering Menu Items.............................................................3-10
3.3.1 Preset Menu Item.......................................................3-10
3.3.2 More than One Preset Item........................................3-10
3.3.3 Menu by PLU # ..........................................................3-10
3.3.4 Open Priced Menu Item.............................................3-11
3.3.5 Scalable Menu Item...................................................3-11
3.3.6 Enter Modifiers With Forced Display.........................3-12
3.3.7 Enter Modifiers With Special Instructions..................3-13
3.3.8 Enter Modifiers With Spell-It Instructions ..................3-14
3.3.9 Enter Items by Seat Numbers ...................................3-15
3.3.10 Enter by Menu Item Size........................................... 3-17
3.4 Check Corrections Before Sending......................................3-18
3.4.1 Remove Items from Checks ...................................... 3-18
3.4.2 Add a Modifier............................................................3-20
3.4.3 Delete a Modifier........................................................3-20
3.4.4 Replace a Modifier.....................................................3-21
3.5 Send Items to Remote Printers............................................ 3-22
3.5.1 Printer Mode Options.................................................3-22
3.5.2 Send One Remote Slip from Multi Checks................3-23
3.5.3 Send Multi Remote Slips from One Check................3-25
3.6 End Service Round...............................................................3-26
3.7 Recall a Check .....................................................................3-27
3.7.1 By Check Number .....................................................3-27
3.7.2 By Table Number....................................................... 3-28
3.7.3 Recall by Order Type.................................................3-28
3.7.4 Recall Table with Separate Checks...........................3-29
3.7.5 Recall With a Bar Code Scanner............................... 3-29
3.7.6 Recall with Dual Drive Thru.......................................3-29
3.8 Split a Check.........................................................................3-30
3.8.1 Split By Item...............................................................3-30
3.8.2 Split by Seat Number................................................. 3-31
3.8.3 Split By Amount.........................................................3-32
3.9 Transfer a Guest Check ....................................................... 3-33
3.9.1 Transfer to a Server...................................................3-33
3.9.2 Transfer from a Server ..............................................3-34
3.9.3 Transfer all Checks.................................................... 3-35
3.10 Combine Checks .................................................................. 3-36
3.10.1 Combine Stored Checks............................................3-36
3.10.2 Add New Check to Stored Check..............................3-37
3.10.3 Add to Stored Che ck by Order Type ......................... 3-37
3.10.4 Add New Check to Stored Check with Table # ......... 3-38
3.10.5 Combine Stored Checks to One Table...................... 3-39
3.11 Check Adjustments...............................................................3-40
3.11.1 Void Items on Stored Ch ecks....................................3-40
3.11.2 Add a Discou nt or Surcharge.....................................3-41
3.11.3 Exempt Tax from a Check.........................................3-45
3.11.4 Add a Tip....................................................................3-46
3.12 Tender the Check..................................................................3-48
3.12.1 Tender a Check with Preset Key ...............................3-49
3.12.2 Tender With Tip Entry................................................3-49
3.12.3 Overtender to Tip.......................................................3-49
3.12.4 Split Tender................................................................3-50
3.12.5 Partial Tender.............................................................3-51
3.12.6 Tender to Charge Account.........................................3-52
3.12.7 Tender with {MEDIA~NLU} .......................................3-53
3.13 Corrections to Closed Checks ..............................................3-55
3.13.1 Refund a Menu Item...................................................3-55
3.13.2 Change a Discount.....................................................3-56
3.13.3 Change Media Type...................................................3-57
3.13.4 Change a Credit Card Tip..........................................3-57
3.14 Enter a Refund Check...........................................................3-58
3.15 Review a Closed Check........................................................3-59
Functions Outside of a Sale 4-1
4.1 Finished Product Waste..........................................................4-3
4.2 Loan/Pickup ............................................................................4-4
4.2.1 Loan .............................................................................4-4
4.2.2 Pickup...........................................................................4-5
4.3 Transfer Media........................................................................4-6
4.4 Price Changes.........................................................................4-7
4.5 Tip Payout...............................................................................4-8
4.6 Cash Out/In of Drawer ............................................................4-9
4.6.1 Paid Out.......................................................................4-9
4.6.2 Paid In........................................................................4-10
Reports 5-1
5.1 Reports Overview....................................................................5-3
5.1.1 Print or View Reports...................................................5-4
5.1.2 Report Balancing Notes...............................................5-5
5.1.3 Report Sample Formats ..............................................5-6
5.1.4 List of Reports..............................................................5-7
5.2 Open Check Report................................................................ 5-8
5.3 Hourly Productivity Report...................................................... 5-9
5.4 Sales Mix Report..................................................................5-11
5.4.1 Detail Report – Menu Item Sales...............................5-12
5.4.2 Departments – Menu Item Sales...............................5-13
5.4.3 Categories – Menu Item Sales..................................5-14
5.5 Manager Voids Report..........................................................5-15
5.6 Refund Report......................................................................5-16
5.7 Financial Report ...................................................................5-17
5.8 Customer Summary Report.................................................. 5-23
5.9 Media Report........................................................................ 5-24
5.10 Loan/Pickup Report.............................................................. 5-25
5.11 Sales Tax Report..................................................................5-26
5.12 Charge Account Report........................................................ 5-27
5.13 Discount Recipient Report....................................................5-28
5.14 Deposit Entry........................................................................5-29
5.15 X Report................................................................................5-30
5.16 Z Report................................................................................5-31
5.16.1 Programming Options for Z Reports..........................5-32
5.16.2 Reports Included in X and Z Reports........................5-33
Chapter
1
FS-3700
Overview
Introduction Chapter 1 - FS-3700 Overview
1-2 FS-3700 Owner’s Manual
Chapter 1 - FS-3700 Overview Introduction
1.1 Introduction
The FS-3700 is a touch screen POS system for use in the hospitality
industry. In addition to the touch system, Toshiba TEC America
offers a keyboard entry terminal system, the FS-2700 which utilizes
similar software.
The FS-3700 can be used in a system of up to twelve workstations
operating off a network. A Backoffice PC running the Windows XP
Professional operating system can be integrated in a system to run
software for additional maintenance and reporting.
This manual describes guest check processing and adju stments.
Details of programming and configuring the FS-3700 system are in
FS-3700/3600/2700 Programming Manual.
the
The FS-3700 system offers a wide array of features that make it
easily adaptable to all types of food service applications – including
fine dine table service, dual drive-thru quick service, full-service bars,
cafeterias, delis and school lunchrooms.
The FS-3700 system can be easily tailored for individual
restaurant menus, personnel and operating procedures. Menus
and prices can be changed to accommodate daily changes in
meal period prices.
The FS-3700 touch workstation offers custom programming for
any application through its unique system of soft-programmed
POS touch screens.
A list summarizing POS Key Functions follows in this chapter.
Detailed explanations of the more common functions are
included in subsequent chapters of this manual.
FS-3700 Owner’s Manual 1-3
Order Entry Screen Chapter 1 - FS-3700 Overview
1.2 Order Entry Screen
The order entry screen displays when the system is in POS mode.
The left side of the screen displays guest check information as
transactions are entered, adjusted and tendered. Each item is
explained below and a sample screen is shown on the next page.
The right side of each screen is fully programmable for each store,
(see the next section of this chapter for examples).
Order Entry Screen Items
Message Window
• Used for displaying items as they are entered on to a
transaction, including menu items, media and functions.
• System error messages are also displayed here.
Prompt Line
• Used to guide the system operators through transactions.
• Prompts are programmed in the Category Table.
Check Detail
is area displays the last 28 line items entered on a check.
• Th
Check Summary
• Check Information - shows the check number, the table or
order number if assigned, the guests or meal count and the
server who is assigned to the check.
• Check Totals – shows the taxable and non-taxable menu
item totals, sales tax, gratuity and amount tendered.
Status Line
• Shows the current system date and time, the current Order
Type, the current Meal Period, the current Menu Size Level,
the Station Name and the amount of free memory on the
station.
1-4 FS-3700 Owner’s Manual
Chapter 1 - FS-3700 Overview Order Entry Screen
Sample Order Entry Screen
FS-3700 Owner’s Manual 1-5
Sample FS-3700 Screens Chapter 1 - FS-3700 Overview
1.3 Sample FS-3700 Screens
When a FS-3700 workstation is powered on, the default screen for
that station displays. This is typically a screen for employees to use
to log into the station for POS operations. It can also be used for
clocking into the optional Timekeeping system.
Make sure the initial default screen programmed for a station has
{LOGIN/LOGOUT} and/or {CLOCK~IN/OUT} keys and a numeric
keypad. A {TOTAL} key is required if users are assigned
passwords.
Sample – Login Screen
1-6 FS-3700 Owner’s Manual
Chapter 1 - FS-3700 Overview Sample FS-3700 Screens
After logging in, the screen set as default for the employee’s Job
Code will display. Different screens may display for servers,
bartenders, cashiers, etc.
In most operations, after an employee has logged in, the system
allocates the next check number. This is Auto Create mode. A
station may also be set up for Recall mode where new checks are not
started but only recalled.
The next sample screen could be used for an order-entry server.
Since the next check is already allocated, note the following keys:
The {NEW~CHECK} key in this example is not a function key but
is a screen select. When pressed, another screen displays from
which the server will begin entering menu items on to the check.
The {NEW~TABLE} key is also a screen select. In this case,
pressing the key displays a screen from which a table number
and number of guest can be entered.
• Table number, number of guest and order number can be
set as optional requirements for a check.
FS-3700 Owner’s Manual 1-7
Sample FS-3700 Screens Chapter 1 - FS-3700 Overview
Sample - Start/Recall Check Screen
Assume from this screen sample that the {NEW~TABLE} key is
pressed and that the check requires a table number and number of
guests.
1-8 FS-3700 Owner’s Manual
Chapter 1 - FS-3700 Overview Sample FS-3700 Screens
In this sample {TABLE~NUMBER} and {#~GUESTS} are function
keys which require a numeric entry. They are placed on a screen
along with a numeric keypad.
In addition to being a function key, in this sample the
{#~GUEST} key is also a screen link to another screen from
which the server will begin entering menu items on to the check.
NOTE – the key. In this example, the key function is actually
the VOID key, which also works as a destructive backspace. It
has been labeled in this example to represent its function on the
screen.
Make sure any keys that require a numeric entry are placed on
screens that have a keypad.
Sample – Table #/Guest Screen
FS-3700 Owner’s Manual 1-9
Sample FS-3700 Screens Chapter 1 - FS-3700 Overview
After any required prompts are satisfied the server is ready to enter
items on the check.
In the sample screen below, each menu category key shown is a
screen select to that category’s items.
NOTE - the {SERVICE~TOTAL} key. It is actually the {TOTAL}
key but in this example has been renamed to suggest ending the
service round. The {TOTAL} key sends items to the remote
printers.
Sample - Food Menu Screen
1-10 FS-3700 Owner’s Manual
Chapter 1 - FS-3700 Overview Sample FS-3700 Screens
Assume the screen link key for STEAKS was pressed from the
previous screen (FOOD MENU sample).
As Menu Items keys are pressed, any programmed Forced
Displays for that item will appear.
NOTE - the {BACK} key in this example is a screen select to go
back to the FOOD MENU screen from which another Menu
Category can be chosen. There is no actual function key for
BACK.
Sample – Menu Item Entry Screen
FS-3700 Owner’s Manual 1-11
Sample FS-3700 Screens Chapter 1 - FS-3700 Overview
When a check is ready to be tendered, a screen with cashier
functions can be used.
NOTE the {ENTER} key – this is actually the TOTAL key which
is also used to finalize a numeric entry. In this example, it has
been renamed to represent its function on the screen.
Sample - Cashier/Pay Screen
1-12 FS-3700 Owner’s Manual
Chapter 1 - FS-3700 Overview POS Key Functions - Summary
1.4 POS Key Functions - Summary
Key Function POS Function Description
Add Check
Add to Check
Add to Check –
Order Type
#1 - #4
Add to Table
Assign Op Login
Banner
Used to combine two or more stored checks to
the current check.
Both the current check and the added check
must have already been stored (from a
previous service round).
This function is used to add the current check
to a stored check.
This key function allows the current check to
be new (in the first service round).
These four function keys are used to add the
current check to a stored check of a specified
Order Type.
These key functions allow the current check to
be new (in the first service round).
Used to add the current check to a stored
check that has a table number assignment.
This function allows the current check to be
new (in the first service round).
Used to assign specific users to a
{USER~LOGIN} key on the FS-2700 to
accomplish a One Touch Login feature.
Can be used on the FS-3700 but the One
Touch Login feature is preferred.
This key type has no function when placed on
a screen but is used as a title to describe a
group of other keys.
Cancel
Cash Advance
Cancels the current transaction.
When a transaction is cancelled, any changes
done during the round will be reversed.
Any new Menu Items that have been added to
the check in this service round will be removed
and any items that have been voided from the
check in this round will be added back.
Used to process a cash advance from a credit
card.
FS-3700 Owner’s Manual 1-13
POS Key Functions - Summary Chapter 1 - FS-3700 Overview
Key Function POS Function Description
Category
Change Modifier
Change Seat
Clear Input
Clock In/Out
Cursor Keys
Discounts
Discount NLU
(Number Look Up)
Applies to the FS-2700.
This function is used to change modifiers of a
Menu Item without having to void and reenter
the Item.
When the item is selected on the check, the
forced display screen from which it was
ordered displays so a different choice can be
made.
This key type is used to move an item or items
on a check to a different seat.
This key type functions as a backspace key – it
is used to clear input of a numeric entry.
Example: clear an incorrect menu item
quantity before pressing the menu item key.
Clocks employees in and out of the system for
time and attendance recording.
Applies to the FS-2700.
This key type is used to add a discount or
surcharge to the check.
Designed primarily for the FS-2700.
Used to enter a discount on a check when the
specific discount is not preset on the keyboard.
Index the record number of the discount (from
the Discount Setup table), and press
{DISCOUNT~NLU}.
Downline to OCB
Enter Bar Code
Enter PLU
This key is used to send the Menu Item table
to an order confirmation board.
This key type is used to enter a numeric bar
code for a product.
It is used when a product fails to scan properly.
Used to add a Menu Item to a check by
entering the PLU # rather than pressing a
preset key.
1-14 FS-3700 Owner’s Manual
Chapter 1 - FS-3700 Overview POS Key Functions - Summary
Key Function POS Function Description
Exec Batch 1 - 4
Exit
Finished Prod
Waste
#1 - #5
Foreign Currency
Function NLU
(Number Look Up)
Guests
This function enables calling a DOS batch file
outside of the POS application then restoring
the POS application.
Each key assigned 1 thru 4 corresponds with a
file c:\NCCPOS\Proc1.bat. thru Proc4.bat
More details of setting up this function are
available by request.
DOS batch file programming knowledge is
required and is not supported as part of the
FS-3700/2700 programming.
Applies to the FS-2700.
This key type is used at the beginning of a
transaction to identify it as a waste ticket.
All items entered in the transaction will update
the waste totals.
This key type is used to calculate the amount
due on the check in a foreign currency.
Designed primarily for the FS-2700.
Can be used for functions that are not preset
on the keyboards. Index the code for the
function then press {FUNCTION~NLU}.
See FS-3700/3600/2700 Programming Manual
for a list of operations that can be done with
this key and codes used with each one.
This key type is used to enter or change the
number of guests on a check.
Inventory Report
Inventory Rpt NLU
(Number Look Up)
Labor Report
Assign one of the Inventory Reports to a key.
Designed primarily for the FS-2700.
Used to print Inventory Reports from the
keyboard.
Index the function number of the report then
press {INV.~REPORT~NLU}.
Used to assign one of the Labor Reports to a
key.
FS-3700 Owner’s Manual 1-15
POS Key Functions - Summary Chapter 1 - FS-3700 Overview
Key Function POS Function Description
Labor Report NLU
(Number Look Up)
Hold Order
Last Item Void
Loan/Pickup
Login/Logout
Macro
Meal Period
Media
Media NLU
(Number Look Up)
Designed primarily for the FS-2700.
Used to print Labor Reports from the keyboard.
Index the function number of the report then
press {LABOR~REPORT~NLU}.
Used to indicate that the current order should
be held from printing to the remote printers
until the next order is entered.
Voids the last item entered on a check. The
item being voided must be a new item in the
service round.
This key type is used to track when funds are
added to a drawer or when excess funds are
removed from a drawer.
This key type is used to sign a user into the
system for POS operations. It can also be
used to log the current user out of a station.
Used to run a macro which was previously
recorded using a {RECORD~MACRO} key.
This key is used to override the current Meal
Period assigned to a station for one order only.
Used to tender guest checks.
Designed primarily for the FS-2700.
Used to tender a check with a media when the
specific media is not preset on the keyboard.
Index the record number of the media (from
the Media Setup table), and press
{MEDIA~NLU}.
Menu Item
Menu Item Size
This key is used to preset menu items on the
keyboard. Press the key to enter the item to a
check.
Entered before a menu item on a guest check
to set the item’s size level.
1-16 FS-3700 Owner’s Manual
Chapter 1 - FS-3700 Overview POS Key Functions - Summary
Key Function POS Function Description
Mgr Mode
No Sale
Numeric
Open Refund
Order Complete
Order Type
Paid In
Paid Outs
#1 - #5
This key type is used to access the Manager
Mode area of the system. Manager Mode
contains the Database Setup, Reports,
Utilities, Inventory and Timeclock Menus.
Used to open the cash drawer outside of a sale
transaction.
Used to enter a numeric value from 0 to 9.
This key type is used to create a refund check.
All items entered on the check will be part of
the refund.
This key type is used to fire orders to the
remote printers when the ORDER CHECK ON
DEMAND option in the Order Type Setup table
is used. Any new items that have not yet been
sent to the order printers will be printed when
this key is pressed.
Used to override the Order Type setting of the
user’s Job Code for one order only.
This key type is used to add cash to the drawer
from sources of income other than a sale.
These five function keys are used to remove
cash from the drawer for purposes other than
to give change for a sale.
Previous Screen
Price Change
Print Check
Print Journal
Print/Reset Journal
Recall Check
Returns the display to the previous screen.
This key is used to change a Menu Item’s
price.
This key type is used to print a copy of the
guest check to any On Demand printers, and
ends the current service round.
Prints the station’s electronic journal.
This function is used to print and reset (clear)
the station’s electronic journal.
This key is used to recall checks being tracked
by the check number.
FS-3700 Owner’s Manual 1-17
POS Key Functions - Summary Chapter 1 - FS-3700 Overview
Key Function POS Function Description
Recall Check
Order Type #1- #4
Recall Table
Record Macro
Re-Order Item
Report
Reprint Voucher
Reset Journal
Revenue Center
Report
Revenue Center
Report NLU
(Number Look Up)
These four function keys are used to recall
checks of only the specified Order Type.
This key is used to recall checks being tracked
by the table number.
This key type is used to record a sequence of
keys that can be played back by pressing a
single button.
Macros recorded using this key are played
back by pressing the {MACRO} key.
This key type is used for all-you-can-eat items.
This key type is used as a banner key for one
of the Report groups.
Used to print another copy of a credit card
voucher.
Used to reset (clear) the station’s electronic
journal, deleting all of the current data.
Used to assign one of the Revenue Center
Reports to the keyboard.
Designed primarily for the FS-2700.
Used to print Revenue Center Reports from
the keyboard.
Index the function number of the report then
press {REV.~CENTER~REPORT~NLU}.
Review Check
Screen Select
Seat Select
This key type is used to display checks that
have been closed out.
This key is used to move the display to another
screen.
This key is used to preset seat numbers for
use when entering items on checks by seat
numbers.
1-18 FS-3700 Owner’s Manual
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