Toshiba FDS CRYSTAL POINT User Manual

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FDS

Owner’s Manual

Revised November, 2000

Part Number OM-164

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TEC AMERICA, INC.

90-DAY LIMITED WARRANTY

TEC AMERICA, INC. warrants this product to be free from defects in materials and workmanship for a period of 90 days from the date of purchase from an authorized TEC AMERICA, INC. dealer. This warranty is limited to the original purchaser, and to TEC AMERICA, INC. products that are sold and used within the continental United States and Hawaii. A copy of a valid dated sales receipt must be submitted with the product for warranty service.

This limited warranty applies only to TEC AMERICA, INC. products which do not function properly under normal use, within the manufacturer’s specifications. It does not apply to products that, in the sole opinion of TEC AMERICA, INC., have been damaged as a result of accident, misuse, neglect, or improper packing or shipping. This warranty is void if the TEC AMERICA, INC. label or logo, or the rating label or serial number have been removed or defaced, or the product has been modified or serviced by other than TEC AMERICA, INC. or an authorized TEC AMERICA, INC. Service Center.

During the 90-day warranty period, TEC AMERICA, INC. will repair or replace, at its option, any defective product with no charge for parts or labor.

TEC AMERICA, INC.’s liability hereunder shall be limited to repair or replacement of the defective part or parts and such correction shall constitute a fulfillment of its warranty hereunder.

TEC AMERICA, INC. Makes No Warranties, Express Or Implied, Including Merchantability Or Fitness For A Particular Purpose, Except As Expressly Stated Herein.

Under no circumstances shall TEC AMERICA, INC. be liable to the purchaser or any user for any damages, including incidental or consequential damages, expenses, lost profits, lost savings, or other damages arising out of the use of or the inability to use this product.

To obtain warranty service, contact your TEC AMERICA, INC. dealer. You may also write or phone:

TEC America, Inc.

4401-A Bankers Circle

Atlanta, GA 30360

Phone No.: (404) 449-3040 Fax: (404) 453-0909

If the problem cannot be remedied by telephone, TEC AMERICA, INC. will determine how service will be provided. Do not ship the equipment to TEC AMERICA, INC. without a return authorization number. The purchaser must prepay any shipping costs and insurance, and assume the risk of loss during shipping.

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TEC America, Inc. provides this publication as is without warranty of any kind, either expressed or implied. This publication could include technical inaccuracies or typo

graphical errors. Changes are periodically made to the in formation herein; these changes will be incorporated in new editions of the publication. TEC America, Inc. may make improvements and/or changes in the product(s) and/or program(s) described in this publication at any time.

Trademarks:

ProtoBase is a registered trademark of

Southern DataComm, Incorporated

Windows, Windows NT, Windows NT Workstation,

MS-DOS and Microsoft

are registered trademarks of the Microsoft Corporation.

4401-A Bankers Circle, Atlanta, GA 30360

November, 2000

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Introduction Chapter 1

Introduction ....................1-3

System Components ................1-4

Back Office System Controller ..........1-4

Workstations ..................1-5

Workstation Options .............1-5

Remote Preparation Area Printers .........1-7

Manager Printer .................1-8

FDS-CP System Start Up...............1-9

FDS-CP System Proper Shutdown ..........1-11

Close FDS-CP Applications ..........1-11

Shut Down PC Controllers ..........1-12

Software Modules Overview.............1-13

Crystal Point Base Control Module ........1-13

Crystal Point CBase System Manager ......1-13

Delivery Back Office Software ..........1-14

Crystal Point Touch Station ...........1-15

Credit Card Authorization ............1-15

Third-Party Software ..............1-15

Operational Formats Chapter 2

Guest Check Tracking ................2-3

Check Tracking Mode ..............2-3

Table Tracking Mode ...............2-3

Workstation Options .................2-4

System Configuration Table ...........2-4

Restaurant Mode ...............2-5

Cashier/Bar Mode ..............2-5

Options Set at Each Workstation .........2-6

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Touchscreen Options .............2-7

Guest Check Formats/Options............2-11

Programmable Options .............2-11

Set in Programming Tables (from CBase) . . . 2-11

Set at Crystal Point Touch Station ......2-12

Print Key Type and Printer............2-13

Guest Check Items ...............2-14

Credit Authorization Voucher Formats ......2-17

Remote Slip Format/Options ............2-19

Programmable Options: .............2-19

Remote Slip Items ...............2-21

Priority Print Option...............2-22

Consolidated Print Option ............2-23

Global Printer Option ..............2-24

Server Touch Screens Chapter 3

Crystal Point Workstation ..............3-3

Operating Modes.................3-3

Touchscreen Options ...............3-4

Interaction with FDS-CP .............3-5

Crystal Point Screens ................3-6

Server Screen ..................3-7

Server Screen - Key Function Table ......3-8

Drive Thru Screen ...............3-10

Drive Thru Screen - Key Function Table ....3-11

Delivery Screen ................3-12

Delivery Screen Fields ............3-18

Delivery Screen - Key Function Table .....3-19

Order Entry Screen ...............3-20

Order Entry Screen - Key Function Table . . . 3-21

Menu Item Edit Screen .............3-24

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Menu Item Edit Screen - Key Function Table . 3-25

Change Modifiers(s) .............3-26

Combine - Items on the Check ........3-26

Delete - Remove Items From the Check....3-27

Move - Items ................3-27

ReOrder - Items Already Entered .......3-28

Single Item/All Items ............3-29

Separate Check Screen .............3-30

Separate Check Screen - Key Function Table . 3-31

Change Modifier(s) .............3-32

Combine Items ...............3-33

Delete Items- Remove Items From the Check . 3-34

Move Items .................3-35

New Sep Check # ..............3-36

ReOrder- Items Already Entered .......3-37

Single Item/All Items ............3-38

Split In 2-9 .................3-39

Server Functions Touch Screens Chapter 4

Basic Terminology..................4-3

Using a MagStripe Reader with Employee Cards ....4-4

Clock In/Out Functions ...............4-5

Clock In - General ................4-5

Clock Out - General ...............4-7

Clock In/Out - Without Scheduler .........4-8

Clock In/Out With Scheduler ..........4-10

Notes on Scheduler .............4-10

Display/Print Schedule............4-12

Assign Tables..................4-16

Close Tables ..................4-16

Start or Open a Guest Check ............4-17

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General Options ................4-17

Start Check on Restaurant Workstation .....4-19

Start Check on Cashier/Bar Workstation .....4-20

Start Check With {NO~TAB}

(Without Printing) ...............4-21

Open an Order With Take-Out Destination ....4-22

Open an Order With Eat-In Destination......4-22

Open a Delivery Order .............4-23

Open Delivery Order with {DELIVERY} .....4-24

Open Delivery Order with {PHONE~#} .....4-25

Enter Secondary Prompt for a Phone # ....4-26

Remove Secondary Prompt from a Phone # . . 4-26

Enter Message for Remote Printer ........4-27

Enter Items to Check................4-28

Enter Item From Menu Item List .........4-30

Enter Open Category Item ...........4-31

Enter Items by Seat # ............4-33

Enter Items by Separate Check #’s .......4-35

Enter Separate Check # After Item Entry.....4-36

Edit Check Items..................4-37

Remove Items Before Sending..........4-39

Remove All Items Not Sent .........4-40

Change Forced Display Choices .........4-41

Combine Items on the Check ..........4-42

End Order Entry and Send Check ..........4-43

Send Items to a Different Prep Area .......4-44

Recall A Check ...................4-45

Recall A Separate Check # ...........4-46

Recall Delivery Order by Phone # ........4-46

Order Additional Items ...............4-47

With Separate Check #’s ............4-47

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With Seat #’s .................4-47

REORDER - Items Already Entered ........4-48

Adjust Check Total .................4-49

Apply a Service/Gratuity Charge .........4-49

Change SERVICE Preset %..........4-50

Apply a Discount or Surcharge..........4-51

Preceding Item Discount/Surcharge .....4-53

Change Preset Discount/Surcharge Amount . . 4-54

Apply a Refund .................4-55

Adjust an Order’s Tax ..............4-56

Exempt Tax From an Order .........4-56

Exempt Tax Rate #4 From an Order .....4-56

Add Tax to an Order .............4-56

Server Transfer Key ................4-57

Pickup Another Server’s Check .........4-58

Change Guest Count ..............4-59

Assign Check to New Table Number .......4-60

Merge Checks into One Check ..........4-61

Phone Transfer Key ................4-63

Pick up Delivery Order .............4-64

Print Delivery Information for an Open Order . . . 4-65

Print the Check ..................4-66

Print Separate Check #’s ............4-67

Print Check with Category Prompt .......4-68

Authorize a Credit Card...............4-69

Add Credit Authorization to a Check .......4-70

Authorize Multiple Credit Cards .........4-71

Reprint a Credit Card Voucher ..........4-72

Pay Out Checks ..................4-73

All Payment Types ...............4-73

Pay Out With {CASH} .............4-75

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Pay Out With Preset {CASH} .........4-75

Pay Out With Preset Charge With Tip .....4-76

Pay Out Check with {PAYMENT} ........4-77

Pay Out With Split Tender ...........4-78

Pay Out Separate Check #’s ...........4-79

Pay Out With Credit Card Authorization .....4-80

Server Functions Outside of a Sale .........4-82

Server Credit Card Menu ............4-82

Tip Adjustment ...............4-83

Voice Authorization .............4-85

Summary Report ..............4-87

Detailed Report ...............4-88

Print Report.................4-90

Accounts Receivables ..............4-91

Paid Outs ...................4-92

Open Cash Drawer Between Sales ........4-93

Interact With Hotel Front Desk .........4-94

View/Print Server Report ............4-96

Server Functions Keyboard Stations Chapter 5

Basic Terminology..................5-3

Using a MagStripe Reader with Employee Cards ....5-4

Clock In/Out Functions ...............5-5

Clock In - General ................5-5

Clock Out - General ...............5-6

Clock In/Out - Without Scheduler .........5-7

Clock In/Out With Scheduler ...........5-9

Notes on Scheduler ..............5-9

Display/Print Schedule............5-10

Assign Tables..................5-14

Close Tables ..................5-14

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Start or Open a Guest Check ............5-15

General Options ................5-15

Start Check on Restaurant Workstation .....5-17

Start Check on Cashier/Bar Workstation .....5-18

Start a Check With {START~NO~CHECK}

(Without Printing) ...............5-19

Open an Order With Take-Out Destination ....5-20

Open an Order With Eat-In Destination......5-20

Open a Delivery Order .............5-21

Open Delivery Order with {DELIVERY} .....5-23

Open Delivery Order with {PHONE~#} .....5-24

Enter Secondary Prompt for a Phone # ....5-25

Remove Secondary Prompt from a Phone # . . 5-25

Change Delivery Order .............5-26

Enter Message for Remote Printer ........5-27

Enter Items to Check................5-28

Enter Open Category Item ...........5-30

Enter Items by Seat # ............5-31

Enter Items by Separate Check #’s .......5-32

Remove Items Before Sending..........5-33

End Order Entry and Send Check ..........5-35

Send Items to a Different Prep Area .......5-36

Recall A Check ...................5-37

Recall a Separate Check.............5-37

Recall Delivery Order by Phone # ........5-38

Order Additional Items ...............5-39

With Separate Check #’s ............5-39

With Seat #’s .................5-39

Adjust Check Total .................5-40

Apply a Service/Gratuity Charge .........5-40

Change SERVICE Preset %..........5-41

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Apply a Discount or Surcharge..........5-42

Preceding Item Discount/Surcharge .....5-44

Change Preset Discount/Surcharge Amount . . 5-45

Apply a Refund .................5-46

Adjust an Order’s Tax ..............5-47

Exempt Tax From an Order .........5-47

Exempt Tax Rate #4 From an Order .....5-47

Add Tax to an Order .............5-47

Separate Checks After-The-Fact...........5-48

Combine Separate Check #’s ..........5-49

Server Transfer Key ................5-50

Pickup Another Server’s Check .........5-51

Change Guest Count ..............5-52

Assign Check to New Table Number .......5-53

Merge Checks into One Check ..........5-54

Print the Check ..................5-56

Print Separate Check #’s ............5-57

Print Check with Category Prompt .......5-58

Authorize a Credit Card...............5-59

Add Credit Authorization to a Check .......5-60

Authorize Multiple Credit Cards .........5-61

Reprint a Credit Card Voucher ..........5-62

Pay Out Checks ..................5-63

All Payment Types ...............5-63

Pay Out With {CASH} .............5-65

Pay Out With Preset Charge With Tip .....5-65

Pay Out Check with {PAYMENT} ........5-66

Pay Out With Split Tender ...........5-67

Pay Out Separate Check #’s ...........5-68

Pay Out With Credit Card Authorization .....5-69

Server Functions Outside of a Sale .........5-70

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Server Credit Card Menu ............5-70

Tip Adjustment ...............5-71

Voice Authorization .............5-73

Summary Report ..............5-75

Detailed Report ...............5-76

Print Report.................5-77

Accounts Receivables ..............5-78

Paid Outs ...................5-80

Open Cash Drawer Between Sales ........5-82

Interact With Hotel Front Desk .........5-83

View/Print Server Report ............5-85

Manager Functions Chapter 6

Front-End Manager Functions ............6-3

MANAGER Functions Table ..........6-4

Manager Key Menu Procedures ............6-8

Void Items After Sending .............6-9

Void a Check ..................6-12

Record a Paid Out Adjustment ..........6-14

Server Transfer.................6-16

Transfer Check to Another Server ......6-17

Change Guest Count.............6-19

Change Table # ...............6-20

Merge Checks ................6-21

Assign Cash Drawers/Banks ...........6-23

General...................6-23

Assign Employee and Start Bank to a Drawer . 6-25

Assign Employee to ANY DRAWER A .....6-26

Assign Server Start Bank ..........6-27

Assign Group/Keyboard .............6-28

Assign Group Screen to Job Descriptions . . . 6-29

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Assign Keyboard Entry Terminal .......6-30

Change Price Schedules .............6-31

Reroute Items to Another Remote Printer ....6-32

Stop Items Printing at a Remote Printer....6-34

Hold Menu Item/Item Count Down ........6-35

Place a Hold On/Off a Menu Item .......6-36

Cancel a Hold Status ............6-37

Menu Item Count Down .............6-38

Add Menu Item to Count Down List ......6-38

Program Price Changes .............6-40

Change Revenue Center Assignments ......6-42

Accounts Receivable Adjustments ........6-43

Record Finished Product Waste Items ......6-45

Access Reports Menu ..............6-46

Review Paid Checks...............6-47

Management Menu Procedures ...........6-48

System Resets .................6-49

General...................6-49

Period 1 Reset ...............6-50

Period 2 and Period 3 Resets .........6-52

Delete Check ..................6-53

Void or Refund Credit Card Authorization . . . 6-55

Reset Cash Drawer ...............6-57

Reset Individual Server .............6-58

Training Mode .................6-59

Inventory Clear.................6-60

MOP Adjustment ................6-61

Adjust $ From One MOP to Another MOP . . . 6-61

MOP Adjustment with Credit Authorization . . 6-64

Add In a Tip With MOP Adjustment ......6-66

Write Files ...................6-69

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Reset Guest Info ................6-70

Print Reset Reports ...............6-71

Credit Card Batch................6-72

Batch Deposit ................6-73

Recover From Failed Batch Deposits .....6-74

Batch Report ................6-75

Open Batch .................6-77

Delete Batch ................6-78

Void Transaction ..............6-79

Refund ...................6-81

Touchscreen Settings ..............6-83

Front End Reports Chapter 7

Front End Reports ..................7-3

About Reports ..................7-4

Report Periods ................7-4

Report Updating ...............7-4

Report Archiving ...............7-5

Balancing Reports ................7-6

The Reports Menu ..................7-9

Accessing Reports ...............7-10

Report Summaries ...............7-11

Server Report ...................7-16

Revenue Report ..................7-23

Periodic Reading ..................7-28

Item Sales Report .................7-32

Item Cost Report..................7-35

Timekeeping Reports ................7-38

Daily Timekeeping Report ............7-39

Period Timekeeping Report ...........7-41

Employee Hours Adjustment ..........7-44

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Daily Employee Hours Adjustment ......7-46

Period Employee Hour Adjustment ......7-48

Period Timekeeping Reset ............7-50

Open Time Cards Report ............7-51

Timekeeping Summary Report..........7-52

Schedule Report ................7-53

Schedule Change ................7-55

Open Checks Report ................7-57

Cash Drawer Report ................7-59

Category Report ..................7-62

Hold Menu Item Report...............7-64

Table Status Report ................7-65

Terminal Status Report ...............7-67

Server Productivity Report .............7-69

Day Part Report ..................7-72

Void/Delete Report .................7-76

Period Summary ..................7-77

Guest Information .................7-79

Inventory Report .................7-80

Manager Control Report ..............7-84

Audit Trail Report .................7-87

Credit Card Reports ................7-91

Credit Cards - Summary Report .........7-92

Credit Cards - Detailed Reports .........7-96

ProtoBase Transaction Summary Report ....7-101

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FDS

Introduction

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Introduction FDS Crystal Point

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FDS Crystal Point Introduction

Introduction

TEC America specializes in providing POS equipment and systems for the restaurant and food services industry, for hotels, and for large and small businesses.

The FDS Crystal Point System is a computer based system to support Point of Sale restaurant operations and Back Of fice management tools. Its purpose is to simplify restaurant management, maximize operating efficiency and increase customer satisfaction. The bottom line is better service to customers and greater profits for the restaurant owner.

The FDS Crystal Point System enables you to define your restaurant in terms of its menu, operating procedures and personnel. Menus and prices can be changed for daily lunch and dinner menus. Display Screens can be configured for the specific needs of food servers, bartenders and cashiers.

The TEC FDS Crystal Point System provides instant communication from food servers to kitchen, bar and other food preparation areas. It is an organizer and work saver. It stores all active checks, facilitating reorders and additions. When required, the check can be printed. A range of payment options are available.

The system generates a comprehensive set of reports to assist in forecasting, menu planning, food ordering, inventory management, accounting, personnel management and payroll. Flexible reporting procedures enable you to determine actual operating costs, monitor waste, and determine the productivity of menu items, menu categories, departments and personnel. Reporting by time period and cost-center enable problems to be detected and corrected before signifi cant losses occur.

This manual is an operating manual for the food server and the front end manager. This chapter describes the system components. Subsequent chapters describe the operating procedures and programs. For security reasons, this book should not be provided to the food servers. Sections that relate to non-management personnel should be duplicated for their use. Menus and other data that define your res taurant can also be printed and added to this manual to use in personnel training.

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Introduction FDS Crystal Point

System Components

The FDS Crystal Point System consists of a powerful soft ware program running off a Back Office PC based System Controller serving different kinds of workstations and other peripherals.

Back Office System Controller

The System Controller is a high speed PC file server which has the system memory, processor, disk drives, and cir cuitry. The Crystal Point System is designed to interface with up to 32 workstations and/or peripheral devices lo cated throughout the restaurant with additional ports for modems and other external devices.

Back office management procedures such as programming menu items, printing from a library of archived reports, updating inventory and performing daily system maintenance are done from the back office system controller. In addition, it can work with a variety of software packages which provide Corporate Polling, Inventory, Labor Management and other restaurant management tools.

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FDS Crystal Point Introduction

Workstations

Note

Many of the features and functions described in this man ual are available only on the Crystal Point Touch Station. Those features are so noted. A separate chapter is pro vided showing operations on a Keyboard Entry terminal.

The FDS Crystal Point System utilizes touch workstations comprised of a flat panel LCD monitor or a color VGA moni tor and a PC controller. The workstations employ a Graphic User Interface screen design for quick and easy use. For simpler operations, keyboard entry workstations are also available.

Workstations are connected to a port on a multi-port com munication board at the Back Office System Controller.

All order entry and other guest check handling is done at front end workstations. Various operational features are available so workstations can be effective for all types of food service needs, such as server entry, cashier, bartender, quick service and drive thru.

Workstation Options

These devices connect directly to the Crystal Point Workstations, rather than the Back Office PC System Controller.

Guest Check Printer

•

Options include a slip (hard check) printer, dot-matrix printers and thermal printers.

•

The primary function of the Guest Check Printer is to print guest checks. Chapter 2 of this manual shows examples of FDS Crystal Point Guest Checks and describes programmable options available.

•

The guest check printer can be used to print a record of employee clock in and outs.

•

The Server Report and Server Credit Card Report can be printed on the guest check printer.

•

Workstations can be set up so guest checks are printed at remote preparation printers.

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Introduction FDS Crystal Point

Magnetic Stripe Reader

MagStrip Readers are used to read credit card

•

information with Credit Card Authorization.

Can also be used as a security device for reading

•

server and/or manager identification numbers from magnetic cards.

Customer Display

Shows the check total to the customer when the

•

check is recalled and {SUBTOTAL} or {TOTAL} is pressed.

Shows the amount tendered and the amount of

•

change due when the check is paid out .

On Crystal Point touch stations, can optionally show

•

the price of each menu item as it is entered on a check (by workstations).

q One or two Cash Drawers

• Two cash drawers may be used at a workstation, keeping separate Cash Drawer Reports for each drawer.

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FDS Crystal Point Introduction

Remote Preparation Area Printers

Remote printers are located in food and beverage prepara tion areas. These are also referred to as RKP’s for Remote Kitchen Printers. Remote printers are connected to a port on a multi-port communication board at the Back Office System Controller.

Preparation areas include the kitchen, bar, etc.

When a check is “sent” to the kitchen, the system sorts

all of its menu items by prep area. It then routes the menu items and modifiers to the appropriate location.

Prep Areas can be “chained” to accommodate applica

tions such as expediter stations.

q Menu items print in regular print and modifiers print in

enhanced print. The enhanced print option depends on the printer being used.

q The system can be set up so guest check receipts from

workstations can be printed at preparation areas.

q Many of the same printer models used as remote print-

ers are also used as guest check printers when connected directly to a workstation.

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Introduction FDS Crystal Point

Manager Printer

The Manager printer is an 80-column printer connected to the parallel port on the Back Office System Controller.

The Manager Printer prints daily and other period sys

tem reports which can be set up to run automatically at the end of each business day.

Can also print as needed from a library of each day’s re

ports that are saved on the Back Office System Controller.

In addition, up-to-the-minute front end reports of to

day’s sales can be printed by a Manager from any front end workstation.

q List of all programming data including menu items, em-

ployees, etc. can also be printed at the Manager Printer.

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FDS Crystal Point Introduction

FDS-CP System Start Up

FDS Crystal Point Restaurant applications are started from the Windows NT Start Bar. Shortcuts can also be created on the Desktop.

Back Office

1. From the Windows NT Start Menu, select PROGRAMS.

2. Select FDS Crystal Point Restaurant System.

A list of FDS Crystal Point software modules

displays.

3. Select the appropriate applications as needed:

•

CRYSTAL POINT BASE CONTROL MODULE To begin front-end applications. Touch stations will begin the program download and keyboard stations will display a Server NO. or Cashier NO. prompt.

•

CRYSTAL POINT CBASE SYSTEM MANAGER To perform programming, view or print saved reports, access Inventory and Messages.

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Introduction FDS Crystal Point

CRYSTAL POINT TOUCH STATION

•

To start the workstation software from which all front end operations are completed. Running the workstation software from the back office PC is an option. It enables all front end functions to be done from the back office.

DELIVERY BACK OFFICE

•

To set up Delivery defaults, maintain the Delivery Customer Information database and print Delivery reports.

CREDIT CARD AUTHORIZATION and CREDIT CARD

•

FILE SERVER To start Credit Card Authorization software.

CREDIT CARD SHUTDOWN

•

To turn off the Credit Card Authorization module.

Crystal Point Touch Stations

1. From the Windows 98 Start Menu, select PROGRAMS.

2. Select FDS CRYSTAL POINT.

3. Select CRYSTAL.

4. Screen displays options (for 10 seconds) to Change Hardware Configuration or Boot Immediately.

Select BOOT IMMEDIATELY.

5. Screen displays prompt:

Downloading Data from the FDS CPU.

6. When the download is complete, the Server Screen displays.

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FDS Crystal Point Introduction

FDS-CP System Proper Shutdown

Note

Always use proper shut down procedures to avoid loss of data or damage to files.

Close FDS-CP Applications

Crystal Point touch station(s) Application

At each Touch Station and the Back Office Controller:

1. From the Server Screen, press {MANAGER}.

2. Index manager code, press {ENTER}.

3. Select {MANAGEMENT}.

4. Select {END~CRYSTAL~POINT}.

FDS Crystal Point Base Control Module

At the Back Office Controller:

1. From the CBase Main Menu, choose FILE.

2. Select SHUTDOWN FDS.

3. Type the word STOP.

4. Select SHUTDOWN.

CBase System Manager

At the Back office Controller:

1. From the CBase Main Menu, select FILE.

2. Select EXIT.

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Introduction FDS Crystal Point

Shut Down PC Controllers

DO NOT turn off a Windows NT/95/98 PC without complet ing the following procedure:

1. Close all applications.

2. From the START Bar, select SHUT DOWN.

3. Select SHUT DOWN THE COMPUTER.

4. Select {OK}.

5. Screen prompts:

It’s now safe to turn off your computer.

6. Turn the computer off.

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FDS Crystal Point Introduction

Software Modules Overview

Below is a summary of some of the different software mod ules of the system:

Crystal Point Base Control Module

This is the main module of the system.

It contains the operating system for all front end

•

procedures. Those procedures, for both Servers and Managers, are detailed in this manual.

While the front end is performing restaurant

•

operations, it stores all open checks, employee clock ins and outs and all report totals.

• It stores the restaurant’s main database of the menu, employees and all other programmable information.

• It automatically backs up all programming, configuration and report records every day.

Crystal Point CBase System Manager

The FDS Crystal Point CBase System Manager, or CBase software provides a back office management system for many of the FDS-CP System functions (listed below).

CBase System functions are as follows:

Programming Tables

Allows off-line programming of the FDS Crystal Point Base Control Module.

→

That means changes can be made to any programmable information, such as adding employees or changing menu items from the back office.

→

When the operator is ready, changes are sent instantaneously to the FDS-CP without any interruption in front end operations.

Inventory System

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Introduction FDS Crystal Point

CBase allows easy set up and maintenance of

the FDS-CP’s Inventory System.

The setup is the same as for Programming

→

Tables - data is input and sent from the backroom, without any interruption in front end operations.

Employee Messages

CBase provides a simple way to create the mes

sage files the FDS-CP system displays to employees.

The messages display at the Crystal Point

→

Touch stations when an employee clocks in or out.

Menu Item Notes

As part of the Messaging feature, managers can

also create files describing menu items.

Menu Item Notes display at either the Crys-

→

tal Point Touch stations or keyboard entry workstations when the server presses the {ITEM~NOTES} key then specifies a menu item.

q Reports

CBase provides a means with which to display and/or print reports and guest checks automati cally saved by the FDS-CP System during Sys tem Resets.

Delivery Back Office Software

The FDS Delivery Back Office Software provides a system to manage delivery customer information captured through the front end workstations.

•

Customer information can be entered and printed on delivery tickets independent of this software module.

•

It is also used as a mechanism for capturing the phone number information provided by an optional Caller ID interface unit.

1-14

Page 31

FDS Crystal Point Introduction

Crystal Point Touch Station

The Crystal Point Touch Station Software resides on the touch work stations and controls the order entry process.

The graphic user interface makes both server and

•

manager functions quick and easy to use.

The Crystal Point Touch Station software can also

•

reside on the back office PC. This enables it to be a fully functioning workstation, using the PC’s mouse instead of touch sensors.

Credit Card Authorization

The FDS Credit Card Authorization is an optional software module. The base software is installed in a demonstration mode with the Base Control Module software. Operations using actual, live transactions require additional software that is custom made for each particular restaurant.

Third-Party Software

In addition to the FDS Crystal Point Software modules, interfaces are available for many different specialized software packages. These include:

Labor and Payroll Management

Inventory

Accounting

Customer Billing

Hotel Front Desk

Corporate Polling

1-15

Page 32

Introduction FDS Crystal Point

NOTES

1-16

Page 33

FDS

Operational

Formats

Page 34

Operational Formats FDS Crystal Point

2-2

Page 35

FDS Crystal Point Operational Formats

Guest Check Tracking

The way the system keeps track of checks depends on the tracking mode selected, Check Mode or Table Mode. It ap plies to the entire system - all workstations.

This option is chosen in the POS Options Table, System Op tions screen (from the FDS CBase System Manager application).

Check Tracking Mode

Checks are tracked by a check number automatically

assigned by the system when a check is opened.

q Check numbers begin at “1” after each day’s reset and

are consecutively numbered.

q The check number cannot be assigned by the server.

q Checks can only be opened with a START CHECK type

key on both Restaurant and Cashier/Bar workstations.

Table Tracking Mode

Checks are tracked by a table number. That number can be entered by the server when opening a check on Restaurant workstations.

Table numbers are automatically assigned when a START CHECK type key is used to start a check.

Table Numbers for Servers

•

Table numbers 1 through 999 are reserved by the system for servers.

•

Servers can be assigned specific tables at clock-in if wanted. Doing so prohibits other servers from opening checks for those tables.

Table Numbers Used by the System

•

Table numbers beginning with number 1001 are reserved for the system to assign to tables.

2-3

Page 36

Operational Formats FDS Crystal Point

Workstation Options

The system offers two different modes of operations for a workstation regardless if it is touch screen or keyboard en try. The options are Restaurant or Cashier/Bar.

This option is set in the FDS System Configuration Table (from the FDS CBase System Manager application).

System Configuration Table

The two options are Restaurant or Cashier/Bar. These op tions control who in the restaurant has access to open checks and the cash drawer(s), and how checks are started.

Except for the three differences listed on the next page, both options operate the same way.

q Cash drawers can be operated on terminals in either

mode.

q Cash drawer assignments can be used to prohibit access

as well as to allow access to a cash drawer.

• Example: Assigning a server to cash drawer A on a specific terminal prohibits that server from tendering checks at any other workstation.

START CHECK type keys can be used to start a check on terminals in either mode in both Table and Check track ing systems.

Applications example: The restaurant wants to prohibit bartenders from recalling and tendering server’s checks without first transferring them.

•

Program the bar terminal for Restaurant mode.

•

Attach the cash drawer cable to drawer B connector of the workstation and assign the bartender to drawer B.

2-4

•

Program a {START~CHECK} for the bartender’s use.

Page 37

FDS Crystal Point Operational Formats

Restaurant Mode

This mode is commonly assigned to a terminal when servers are responsible for both order entry and payment (server banking) or when the server enters the check and payment is done at a cashier station. It is also referred to as a Server station.

Servers can only recall checks that belong to them.

The ANY DRAWER A cash drawer assignment allows

tendering at any Restaurant terminal in the system (commonly used for server banking). This feature enables servers to close checks at more than one workstation.

In Table Tracking systems, a check can be started with

a Table # entered by the server.

Cashier/Bar Mode

This mode is usually assigned to a terminal in a bar or to a terminal where a cashier closes checks started at another terminal by a server.

q Servers can recall any check in the system.

Servers can only tender checks if they are assigned to a cash drawer on that particular terminal. This cash drawer assignment also prohibits the server from tendering at another terminal.

Checks can only be started with a START CHECK type key in both Table and Check Tracking systems.

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Page 38

Operational Formats FDS Crystal Point

Options Set at Each Workstation

The Crystal Point Touch Screen terminal software offers fea ture options which are set at the workstation itself, so they can be different at each workstation. These options are set from each Crystal Point touch station. Complete details are in the FDS Crystal Point Back Office and Programming Manual.

1. From the Server Screen, press {MANAGER}.

2. Index manager code, press {ENTER}.

3. Select {MANAGEMENT}.

4. Select {TOUCHSCREEN~SETTINGS}.

5. Select {TOUCHSCREEN~OPTIONS}.

Note

Crystal Point Workstation Options are not applicable at keyboard entry workstations or at TST-300 workstations.

2-6

Page 39

FDS Crystal Point Operational Formats

Touchscreen Options

Under each item, check the box for the option wanted.

Terminal Type

Server Station

The terminal will return to the Server screen af

ter the check is paid. All checks are started from the Server Screen.

Quick Serve

The terminal will remain in the order Entry

screen after the check is paid. Initial checks are started from the Server

Screen. If order entry is finalized with a {PAY} key, the

display remains in the Order Entry Screen. The next check is started when a menu item

key is pressed.

q Drive Thru

The terminal will return to the Drive Thru screen after the check is paid.

From the Server Screen, Server number + {DRIVE~THRU} displays Drive Thru Screen.

Destinations are assigned to the check, Drive Thru, Eat In or Take Out.

Drive Thru orders display in a first-in first-out queue.

Bottom Buttons

Refers to function keys under the menu item buttons on the Order Entry Screen. Up to four pages of function keys can be displayed using the {NEXT} key (bottom right of screen).

When the NEXT Button is hit the large rectangular buttons on the bottom of the Order Entry screen will change page along with the small rectangular buttons on the right side.

2-7

Page 40

Operational Formats FDS Crystal Point

When the NEXT Button is hit, the large rectangular

buttons on the bottom of the Order Entry screen will remain fixed while the small right side buttons change page.

Beeping Buttons

The terminal will beep when a button is touched.

The terminal will remain silent when a button is

touched.

Item Pages

Refers to Menu Item pages under one Group Name on the Order Entry Screen.

q The maximum number of item pages. A larger

number allows more items, a low number allows you to scroll through the item pages faster. Can enter a maximum of 4 pages.

Touch the box containing the current setting.

§ Input the new setting using the keypad which

displays.

Valid entries are from 1 to 4.

Display Prices

Refers to the Customer Display.

The customer display displays the items and their prices.

The customer display does not display the items and their prices.

Keypad Display

The {NUMBER~PAD} button toggles the display of the nu meric keypad on and off to provide more check display space when wanted.

The numeric keypad will initially display on the Order Entry screen.

2-8

Page 41

FDS Crystal Point Operational Formats

An enlarged check window will initially display on

the Order Entry screen instead of the numeric keypad.

Consolidation

Identical items are consolidated on the check when

it is printed.

Like menu items are automatically combined

and printed on the Guest Receipt with a quan

tity extension when a {PRINT} key is pressed.

The items print on the check as entered.

Re-Order Prompt

Refers to using the {REORDER} button in the Edit or Separate Check screens.

q When items with forced display modifiers are

reordered, the user will be prompted to enter the modifiers.

q When modified items are reordered, the same

modifiers will be automatically ordered.

Mag. Cards

Manager magnetic cards are being used.

Manager Code numbers can only be entered with a magnetic card using a MagStripe reader.

Server magnetic cards are being used.

Server Code numbers can only be entered with a magnetic card using a MagStripe reader. This applies to all Server functions.

Delivery Screen

The Delivery information is displayed in full screen mode with the keyboard used to input data.

The Delivery information is displayed in half screen mode with an on-screen touch keyboard used to input data.

2-9

Page 42

Operational Formats FDS Crystal Point

Check Printing

The guest check will be printed twice when the Print

button is touched.

The guest check will be printed once when the Print

button is touched.

Total Display

Refers to how the check total is displayed on the screen when it is tendered.

An enlarged check total will display in the center of

the screen.

A regular sized check total will display on the upper

right corner of the screen.

2-10

Page 43

FDS Crystal Point Operational Formats

Guest Check Formats/Options

The format of the guest check receipt can differ depending on the type of guest check printer in use, the key type used to print the check, and which programmable options are in use. The following list summarizes each option available, followed by check samples illustrating each item.

Programmable Options

Set in Programming Tables (from CBase)

The following options are set from the Programming Tables Function (from CBase System Manager Main Menu). For a full explanation of each option, refer to the FDS Crystal Point Back Office and Programming Manual.

Program Table/ Field Function

POS Options, Guest Check Header/Footer

POS Options, Guest Check Options, #27 Starting Line on Guest Check

POS Options, Guest Check Options, #28 Number of Item Lines

POS Options, Guest Check Options #38 Add Server When Check is Recalled

POS Options, Guest Check Options, #42 Print Subtotal Line

POS Options, Guest Check Options, #76 Print Duplicate on Duplicate Checks

POS Options, Guest Check Options, #79 Auto Service on Guest Check

Enter a 2-line check header.

Enter a 3-line check trailer.

Sets # line feeds at the top of the check.

Sets # lines to print before the printer pauses (for new check to be inserted for slip printers).

Adds server’s name every time check is recalled.

Print/not print subtotal.

Print/not print flag indicating check has been printed more than once.

Adds a tip (service) to every check and presets the percentage for this tip.

2-11

Page 44

Operational Formats FDS Crystal Point

POS Options, Guest Check Options, #73 Print Departments on Receipt

POS Options, Guest Check Options, #91 Combine Prices of Items & Modifiers

POS Options, Remote Message Op tions, #2 Remote Message Prompt Required, and Keyboards Table, key type {REMOTE~MESSAGE}.

POS Options, Remote Message Op tions, #90 Where Remote Message Prints

POS Options, Tax Options, #72 Separate Tax Rate 4 Reporting

System Configuration Table, Minimum Check Length

Print/not print summary of check items by department.

For priced retained modifiers. Modi fier prints as separate item but the price is added to that of the menu item.

Enables a prompt and a response to

print on remote slip or guest check as a message from the server.

Print/not print response to Remote

Message Prompt on guest check, re mote slip or both.

Adds separate line on check and names tax rate #4.

Controls the amount of line feeds between TOTAL and PAYMENT lines.

Set at Crystal Point Touch Station

The following options are set at each Crystal Point Touch Station under the Touchscreen Options Menu (see page 2-6 in this chapter).

Option Function

Touchscreen Options Consolidation

Touchscreen Options Check Printing

2-12

Automatically consolidates like items and printed with a quantity extension with printed.

Prints the check twice.

Page 45

FDS Crystal Point Operational Formats

Print Key Type and Printer

Print Key Used:

{PRINT} and {PRINT/RECALL} Prints the entire check in regular char

acters each time it is recalled and printed.

{PRINT~SEP~CHK} Prints the entire check in regular char

acters each time it is recalled and printed, sorted by separate check numbers. Available on Crystal Point Touch Station only.

{PRINT~PRE-CHECK} Prints in small characters. Prints

added on items only each time a check is recalled and printed. Will also print voided line items.

Printer Used:

The Ending Check Message is set to print in enhanced print. This varies according to the printer used. Enhanced print format for some printers are listed below:

Printer Enhanced Print Option

GCP-100 Slip Printer None RKP-300 or RKP-350 Reverse print (white on a dark bar), or

Double sized bold print RKP-200 Red print RKP-TH-5000 Reverse print (white on a dark bar), or

Double sized bold print TRST-53/CBM-231 Double sized bold print CBM-1000 Double sized bold print

2-13

Page 46

Operational Formats FDS Crystal Point

Guest Check Items

TEC BAR & GRILL TEC AMERICA, INC. FDS CRYSTAL POINT

TABLE 14 CHECK 8

KAY C. GUESTS 2 JAN 24/00 12:10PM

*DUPLICATE*

STACY O.

SOFT DRINK 0.00

COKE 1.25

ICE TEA 1.00

KAY C.

OYSTERS 12 14.50 ROAST BEEF 6.75

LOADED 0.75 BBQ CHICKEN 6.50 N.Y. CHSCAKE 4.50

SUBTOT 35.25 SERVICE 5.29

FOOD : $ 28.50 BEVERAGE : $ 2.50 DESSERT : $ 4.50

TAX 2.64 TAX4 0.00 TOTAL 43.18

******

MAKE YOUR HOLIDAY PLANS EARLY THIS YEAR!

******

3-line Header (POS Options)

(24 double-wide char/line)

1st line is permanently encoded in

software for each site.

Table # Check #

Server, # Guest, date/time

check started.

Checks printed more than once

flagged by POS Option #76.

Menu Items & prices

By server (POS Option #38).

Priced retained modifiers

also print. Prices can print separate

or be included in Menu Item price

with POS Option #91.

Subtotal prints by

POS Option #42.

Service entered manually

by key or automatically by

POS Option #79.

Subtotals for Departments

by POS Option #73.

POS Option #72 separates and

names tax rate 4.

3-line Ending Message

(40 char/line)

from POS Options Table

Enhanced print according

to printer.

TIP 5.29 CASH 43.18

CK 8 JAN 24/00 1:50PM 1A

2-14

Tip amount whether charge tip,

manual service or auto service.

MOP used to tender.

Check #, date/time

check tendered and

cash drawer where tendered.

Page 47

FDS Crystal Point Operational Formats

Programmable Line Feeds

À The printer line feeds before starting to print according to POS Option #27.

➁ The number of lines which prints before the printer pauses is set in POS Option #28. The

screen prompts, “INSERT CHECK PRESS ENTER TO CONTINUE” after that number of lines have printed.

➂ The number of line feeds between the TOTAL line and the payment validation is set in the

System Configuration Table.

America, Inc.

Hospitality Systems

TEC BAR & GRILL

TEC AMERICA, INC.

FDS CRYSTAL POINT

TABLE1003 CHECK 16

KAY C. GUESTS 1 JAN 24/00 3:21PM

COFFEE 1.00 SOFT DRINK 0.00

COKE 1.25 CHSBURGER 5.00 BBQ BEEF SND 5.00

SUBTOT 12.25 TAX 0.92 TOTAL 13.17

******

MAKE YOUR HOLIDAY PLANS EARLY THIS YEAR!

******

CASH 13.17

CK 16 JAN 24/00 3:45AM 1A

Date Server

Guest Receipt

Amount

POS Option

#27

Starting Line

on Guest Check

POS Option

#28

# of Item

Lines on

Guest

Check

System

Configuration

Table

Minimum

Check

Length

2-15

Page 48

Operational Formats FDS Crystal Point

Print Pre-Check Format

{PRINT~PRE-CHECK} only prints items entered each time a check is recalled and added to, rather than in its entirety.

When used with a slip printer, the printer feeds to the last line of the check then prints: the previous check total, added-on menu items and prices, and the new check total data.

For the print pre-check function to work, it must be used to finalize order entry every time the check is recalled.

Print is in small characters and

to the right side of the check

TABLE 23 CHECK 8

KAY C. GUESTS 2

JAN 24/00 7 :10PM

KATIE C.

2 ICE TEA 2.00

SOFT DRINK 0.00

DIET COKE 1.25

SUBTOT 3.25

TAX 0.24 TOTAL 3.49 23 PREV BAL 3.49

SHRIMP CKTL 5.25 D-FR MUSHRMS 4.50

SUBTOT 13.00 TAX 0.98 TOTAL 13.98

23 PREV BAL 13.98

BBQ CHICKEN 6.50 ROAST BEEF 6.75 SEA NEWBERG 16.00

SUBTOT 42.25 TAX 3.17 TOTAL 45.42

D-FR MUSHRMS-4.50

23 PREV BAL 40.58

SUBTOT 37.75

TAX 2.83 TOTAL 40.58

Table # Check #

Server Guest #

Date/time check started

Items entered during

first pass when check

was originally opened.

Check total for

original items.

When check is recalled

and added to,

printer feeds

to last line then prints:

Table #, Previous

check total,

Each item entered this pass,

new check total data

Manager voided items

print with a minus sign,

recall check and press

{PRINT~PRE-CHK}

for new total.

2-16

Page 49

FDS Crystal Point Operational Formats

Credit Authorization Voucher Formats

Credit Voucher

TEC BAR AND GRILL

4401-A Bankers Circle

Atlanta, GA 30360

TABLE 233 CHECK 29

KAY C. OCT 18/00 4:05PM

VISA 4123000000001 Exp. 08/02 AUTH. CODE: DEMO-6 Mer ID: 999999999999 TRANS# REF #

FOOD AND BEVERAGE

BASE AMT 22.47

TIP _____________

TOTAL _____________

x___________________________________

I agree to pay the total amount shown

according to the card issuer agreement

Have a Nice Day!

Credit Voucher Header from

POS Options, Credit Card Voucher.

Each line optionally double wide.

(Different Header from

Guest Check Receipt.)

Check table #/check # Server # / Date / Time

Card Type and Number

Card Exp. Date, Authorization Code

Restaurant’s Merchant I.D. Number

Transaction # (from processor)

Reference # (from processor)

Check total including all items,

discounts, tax.

Blank lines for the customer to write tip

and

new check total amount.

Dotted line for customer’s signature. If

POS Option #74 is YES, second copy of

voucher is printed

with “CUSTOMER COPY” on this line .

Voucher Footer, from POS Options,

Credit Card Voucher Options.

Each line optionally double-wide.

Printer Message - Failed

Authorization

Server Name, Table #/Check #, ProtoBase Error Code #

Reason authorization was not approved.

KAY C. TABLE 23 Error # 49

CARD AUTHORIZATION FAILED BECAUSE :

INVALID EXPIRATION DATE FIELD

Guest Check Payment Validation

4123000000001 Exp. 08/02

TIP 3.00 VISA 25.47

CK 29 AUG 18/00 4:05PM 1A

Includes credit card number and

expiration date.

2-17

Page 50

Operational Formats FDS Crystal Point

Refund Voucher

TEC BAR AND GRILL

4401-A Bankers Circle

Atlanta, GA 30360

*** REFUND ***

KAY C. AUG 18/00 4:05PM

MASTERCARD 5499740000000057 Exp. 11/02 AUTH. CODE: Mer ID: 999999999999 TRANS# REF #

TOTAL - 5.82

x___________________________________

I agree to pay the above total amount

according to the card issuer agreement

Have a Nice Day!

automatically issued when a portion of a check

is deleted through the Delete Check function or

when a MOP Adjustment is made “FROM” a

credit card type method of payment.

A Refund can also be done from the Manager’s

Credit Card Batch Functions menu. However,

that function subtracts from the receipts portion

of the FDS reports only, putting the Revenue

A Credit Card Refund is

Center Reports out of balance.

Void Transaction Voucher

TEC BAR AND GRILL

A Void Transaction is automatically issued when a check is deleted through the Delete Check function and the amount and credit card number matches a record in the Credit Card Batch File.

A Void Transaction can also be done from the Manager’s Credit Card Batch Functions menu. However, that function subtracts from the receipts portion of the FDS reports only, putting the Revenue Center Reports out of balance.

4401-A Bankers Circle

Atlanta, GA 30360

VOID TRANSACTION

KAY C. AUG 19/00 2:13PM

VISA 4123000000001 Exp. 08/01 AUTH. CODE: DEMO-6 Mer ID: 999999999999 TRANS# REF #

2-18

FOOD AND BEVERAGE

BASE AMT 12.76

TIP _____________

TOTAL _____________

x___________________________________

I agree to pay the above total amount

according to the card issuer agreement

Have a Nice Day!

Page 51

FDS Crystal Point Operational Formats

Remote Slip Format/Options

The following list summarizes each option available for the remote printer slip, followed by check samples illustrating each item.

Programmable Options:

Note

POS Options #47 and #66 cannot be used at the same time.

Program Table/ Field Function

Menu Category Table, Priority Print

Prep Area Table, Chain To Establishes different prep areas

System Configuration Table, Remote Prep Area

POS Options, Remote Message Options, #2 Remote Message Prompt Required, and Keyboards Table, key type {REMOTE~MESSAGE}.

POS Options, Remote Message Options, #90 Where Remote Message Prints

Assigns numeric sequence for printing items by category.

the menu items are sorted by for printing. The chaining func tion allows duplicates of items to be printed at another prep area.

Assigns Prep Area Names to printers determining if prep area items print at different or same printers.

Enables a prompt and a re sponse to print on remote slip or guest check as a message from the server.

Print/not print response to Re mote Message Prompt on re mote slip.

2-19

Page 52

Operational Formats FDS Crystal Point

POS Options, Remote Printing Options, #29 Starting Line on Remote Slip

POS Options, Remote Printing Options, #30 Ending Feeds on Remotes

POS Options, Remote Printing Options, #47 Consolidate Items on Remotes

POS Options, Remote Printing Options, #99, Thermal Kitchen RKP Enhanced Prt

POS Options, Remote Printing Options, #66 Print Prices on a Remote

POS Options, Remote Message Options, #90 Where Remote Message Prints

Sets # line feeds at the top of the slip.

Sets # line feeds at the end of the slip.

Groups together the same items on the remote slip.

Print modifiers in expanded or reverse print on some thermal printer models.

Prints menu item price on re mote slip on one printer.

Print/not print response to Re mote Message Prompt on re mote slip.

Printer Used:

Menu modifiers are set to print in enhanced print. This varies according to the printer used. Enhanced print format for some printers are listed below:

Printer Enhanced Print Option

RKP-300 or RKP-350 Reverse print (white on a dark bar), or

RKP-200 Red print

RKP-TH-5000 Reverse print (white on a dark bar), or

TRST-53 Double sized bold print

CBM-1000 Reverse print (white on a dark bar), or

Double sized bold print

2-20

Page 53

FDS Crystal Point Operational Formats

Remote Slip Items

Items are sorted and print by preparation areas, either on different printers or on the same printer with headers for each prep area name. Entire check with all items from all preparation areas can also print at an expediter printer (chaining programmed in the Prep Areas Table).

# lines at top depends on

KAY C. 2:59PM

TABLE 103 GUESTS 2

CUP ONION SP

ROAST BEEF

BAKED loaded

KAY C. 2:59PM TABLE 103 GUESTS 2

Server #/name Time items sent Table #/Check # # Guest

Shown is reverse print option.

This is the same order but for items

at a different preparation area.

POS Option #29

Menu items ordered.

Print in enhanced print

according to printer used.

GRN SALAD

house

KATIE C. 3:15PM TABL 1007 6 GUESTS 2

CHSBURGER 5.00

CHEDDAR

medium

NAME: MIKE

# lines at bottom depend on

POS Option #30

One printer per system can print

price with POS Option #66.

Message name programmed in

POS Option #2.

Prints/not print on remote slip

by POS Option #90

Response is entered by server.

2-21

Page 54

Operational Formats FDS Crystal Point

Priority Print Option

The priority print function changes the print order of items on the remote slip. Rather than printing in the order in which they are entered, items are sorted by category and print according to a numeric sequence assigned to each cat egory. The numeric sequence is programmed in the Menu Category Table.

The priority print and consolidated print options can be used at the same time.

Note

This option should not be used when entering table position numbers on checks. The priority print supersedes the position # records, and prints a position # line for each item on the check.

The following example illustrates the priority print option.

Menu Item Category Priority

2-22

ICE TEA CUP ONION SP GRN SALAD FRENCH DIP ROAST BEEF KEY LIME PIE

Items entered on check in this order:

CUP ONION SP ICE TEA

FRENCH DIP ICE TEA

KEY LIME PIE CUP ONION SP

ICE TEA GRN SALAD

GRN SALAD

ranch

ROAST BEEF

fr fries

ICE TEA KEY LIME PIE

BEVERAGE L.SP/SAL L.SP/SAL L. ALACRT L. ENTREE DESSERT

Prints on remote slip in this order:

ranch

FRENCH DIP

ROAST BEEF

fr fries

1 2 2 3 3 4

Page 55

FDS Crystal Point Operational Formats

Consolidated Print Option

The consolidated print function groups together the same menu items on a check, including those with modifiers, for printing on the remote slip. The consolidated print is set with POS Option #47 Consolidate Items on Remotes.

The priority print and consolidated print options can be used at the same time.

Note

The system will not allow POS Option #47 to be set to YES if POS Option #66 is set to print the price on a remote printer. If entering position #’s on a check, they will not print on the remote slip when using consolidated print.

The following example illustrates the consolidated print option.

Items entered on check in this order:

ICE TEA 2 ICE TEA

CUP CHILI CUP CHILI

CHSBURGER

American medium

ICE TEA

FRENCH DIP FRENCH DIP

CHSBURGER

Jack rare

Prints on remote slip in this order:

2 CHSBURGER

American medium

Jack rare

2-23

Page 56

Operational Formats FDS Crystal Point

Global Printer Option

This feature allows Guest Receipts to be printed at Prepara tion Area printers. It does not affect the format for either the Guest Receipt or the Remote Slip.

Note

Clarifications: The FDS Crystal Point System uses some of the same model printers as both Guest Receipt Printers and Preparation Area Printers.

- A Guest Receipt Printer is connected to a workstation.

- A Preparation Area Printer is connected to a port on the multiport board of the back office PC.

The global printer option is set up as follows:

1. From Programming Tables, System Configuration Table.

2. Set the OUTPUT TO option to Hard Drive for the Workstation.

3. Set the printer type to the same model for both the workstation and the Preparation Printer.

• Example: If the preparation printer is a CBM-1000

thermal printer, the workstation’s printer type must also be a CBM-1000.

4. Guest receipts printed from that workstation will print at the next Preparation Area printer in the configuration.

Examples are shown on the next page.

2-24

Page 57

FDS Crystal Point Operational Formats

The following examples illustrates the global printer option.

Port No. Device Type Output To: Guest Checks Print At:

1. CP Touchscreen Hard Disk Remote on Port #3

2. CP Touchscreen Printer Workstation’s Guest Check

3. Remote Printer

4. CP Touchscreen Printer Workstation’s Guest Check

5. CP Touchscreen Hard Disk Remote on Port #6

6. Remote Printer

In the above example:

Printer Type for the CP Touchscreen on port #1

Printer

must be the same as the Port Type for the RKP on port #3. Printer Type for the CP Touchscreen on port #5

must be the same as the Port Type for the RKP on port #6.

Port No. Device Type Output To: Guest Checks Print At:

1. CP Touchscreen Hard Disk Remote on Port #3

2. CP Touchscreen Hard Disk Remote on Port #3

3. Remote Printer

4. CP Touchscreen Printer Workstation’s Guest Check

In the above example:

Printer Type for the CP Touchscreens on port #1

Printer

and port #2 must be the same as the Port Type for the Remote on port #3.

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Operational Formats FDS Crystal Point

NOTES

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FDS

Server Touch

Screens

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Server Touch Screens FDS Crystal Point

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FDS Crystal Point Server Touch Screens

Crystal Point Workstation

A Crystal Point workstation includes a touch LCD screen or CRT screen, and a PC called the Controller. It can also include:

A Guest Check printer

•

One or two cash drawers

•

A customer display

•

A MagStripe Reader

•

To enter data or initiate a function on a Crystal Point work station, touch the appropriate box (or key) on the screen. The key becomes outlined and the CRT may make a beep ing sound.

Operating Modes

Each workstation can be set up in one of two operating modes. These mode of operations are either Restaurant or Cashier/Bar.

q Restaurant Mode is commonly assigned to a workstation

when servers are responsible for both order entry and payment (server banking), or when the server enters the check and payment is done at a cashier station.

Cashier/Bar Mode is commonly assigned to a worksta tion in a bar or to one where a cashier closes checks started at another terminal by a server. To start a new check use {START~CHECK}.

The operating mode option is set in the System Configura tion Table. More information is detailed in Chapter 2 of this manual.

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Server Touch Screens FDS Crystal Point

Touchscreen Options

Additional options can be set on each workstation under the Touchscreen Options selection from the Management Menu. These options can be set differently for each Crystal Point touch station. More details are in Chapter 2 of this manual. These options are:

Terminal Type

Server Station

Quick Serve Station

Drive Thru Station

Bottom Buttons

Change page with NEXT button.

q Beeping Buttons

Buttons beep when touched.

q Item Pages

Maximum number of item pages.

q Display Prices

Show the item prices on the customer display.

q Keypad Display

Initially shows on the Order Entry screen.

Consolidation

Combine like items on Guest Check.

ReOrder Prompt

How to ReOrder forced modifiers.

Mag. Cards

Manager and/or Server cards in use.

Delivery Screen

Use keyboard or touch keypad for input.

Check Printing

Print guest check once or twice.

Total Display

Print large check total.

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FDS Crystal Point Server Touch Screens

Interaction with FDS-CP

The Crystal Point software at the touch station runs to

gether with the FDS-CP Base Control Module software in the back office controller.

All the information to run the restaurant system is con

tained in the backroom System Controller. But, menu data and other information needed to build a check is downloaded to the Crystal Point touch station when the FDS-CP Base Control Module software is started and it is kept there during operations.

Certain functions, like starting a new check, require

real-time interaction between the CP workstation and the FDS-CP. For example, starting a check on the Crys tal Point touch station is a real-time task because the FDS-CP must:

check the active server list

create the guest check storage

ensure the check is not active elsewhere.

Recalling the check is another real-time task.

q Once the check is started, entering the items and mak-

ing adjustments, like discounts, occur at the Crystal Point touch station with no communication to the FDS-CP. When the check is built, it’s information is sent in its entirety to the FDS-CP for further processing. The FDS-CP then:

Sorts the items on the check by prep area and prints them on the correct printers.

Saves the check in the check file for subsequent recall.

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Server Touch Screens FDS Crystal Point

Crystal Point Screens

The Crystal Point touch station uses three main screens from which checks are started and items are entered. These screens are:

Server Screen

This is the initial screen which displays when the

•

workstation is turned on.

If the workstation’s Touchscreen Option for Terminal

•

Type is set as a Server Station, all checks are started from the Server Screen.

All functions outside of a sale are done from the

•

Server Screen.

q Order Entry Screen

• All check items are entered from the Order Entry Screen.

• If the workstation’s Touchscreen Option for Terminal Type is set as Quick Serv, the display remains in the Order Entry Screen when a check is finalized with a {PAY} key. The next check is started when a menu item key is pressed.

q Drive Thru Screen

•

Accessed from the Server Screen by entering a Server Number and pressing {DRIVE~THRU}.

•

This screen displays a first-in, first-out queue from which drive thru checks are recalled.

•

If the workstation’s Touchscreen Option for Terminal Type is set as Drive Thru, the display returns to the Drive Thru screen when a check is finalized. Subsequent checks are started from the Drive Thru screen.

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FDS Crystal Point Server Touch Screens

Server Screen

The starting point for order entry is the Server Screen. All functions performed outside of a sale, such as clocking in and out, transferring checks and viewing Server Reports are done from the Server Screen.

Sample Server Screen

A table summarizing the Server Screen Key Functions be gins on the next page.

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Server Touch Screens FDS Crystal Point

Server Screen - Key Function Table

Key Function

{0} - {9} Enter numeric values or options.

{ACCOUNT~RECEIVE} Enter cash amounts that go into a cash drawer

{BACK~SPACE} Moves cursor backwards one space at a time eras

{CALCULATOR} Displays a calculator on the screen.

{CLEAR} Erase numerical input errors or screen of data en

{CLOCK~IN/OUT} Clock in and out of the system, assign and

{CREDIT~CARDS} Accesses Server Credit Card Functions Menu.

{DELIVERY} Same as {START~CHECK}, but automatically brings

{DRIVE~THRU} Accesses the DRIVE THRU screen.

{EAT~IN} Starts a new check which is noted on the guest re

{ENTER} Completes numeric entries.

{ITEM~NOTES} Displays message files created to describe menu

{MANAGER} With a special code number, accesses Manager

{NO~SALE} Opens cash drawer outside of a sale. Server must

{NO~TAB~A}

and

{NO~TAB~B}

outside of a sale.

ing as it goes. Use to erase entries before index ing {ENTER}.

try errors

deassign tables. Create a secret code to use for the day.

up the Delivery Screen so a phone number is attached to the check.

- Displays customer’s order history if any.

- Cannot be used to recall an open delivery order.

- Used for Delivery as a reduced key stroke alternative to {PHONE~#}.

See {PHONE~#}.

ceipt and remote slip with *EAT IN*. Effective for one order only.

items.

Key Menu.

be assigned to the cash drawer.

Same as {START~CHECK} except the check is not au tomatically printed. Used for quick cash sales. A or B refer to the cash drawer assignment of the Server and works with the corresponding {START~CHECK} key, remembering the last secret code entered.

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FDS Crystal Point Server Touch Screens

Key Function

{PAID~OUT} Enter cash amounts that are removed from a cash

{PHONE~LINE~1-8} Similar to {PHONE~NUMBER} key but used with Caller

{PHONE~NUMBER} Similar to {DELIVERY}, the Delivery Screen displays

{PHONE~TRANSFER} Transfers responsibility of open Delivery orders to

{ROOM~INQUIRY} Used with Hotel Front Desk interface to send an

{SERVER~REPORT} View or print a server’s detailed sales data.

{SERVER~TRANSFER} - Transfers open checks to another server for shift

{START~CHECK~A}

and

{START~CHECK~B}

{TAKE~OUT} Starts a new check which is noted on the guest re

drawer outside of a sale.

ID feature. One {PHONE~LINE} key is used for each phone line being serviced by the Caller ID unit. When pressed, the current phone number being registered by the Caller ID unit for that phone line displays in the Phone Number dialog box. Press {ENTER} to display the customer information.

NOTE: Caller ID is an optional feature and re quires an optional Caller ID interface unit.

so a phone number can be attached to the check, but the check is not started until {START~ORDER} is pressed from the Delivery Screen.

- Customer’s order history is not displayed.

- Can be used to recall an open delivery order, or start a new check with the same phone number with a different secondary prompt.

- Can also use to enter customer information without starting a check.

See {DELIVERY}.

others (i.e. Drivers). Can also be used to print delivery instructions for one or several open Delivery checks.

inquiry to the third party HFD software.

changes or customer relocation.

- Merges two checks into one.

- Corrects guest count entries on Revenue Center and Server reports.

- In Check Tracking Mode, opens all new checks, automatically assigning a check # .

- In Table Tracking Mode, opens all new checks on Cashier/Bar terminals and is an option on Restau rant Mode terminals.

- A or B refer to the cash drawer assignment of the Server and works with the corresponding {NO~TAB} key, remembering the last secret code entered.

ceipt and remote slip with *TAKE OUT*. Effective for one order only.

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Server Touch Screens FDS Crystal Point

Drive Thru Screen

The Drive Thru Screen displays a check queue of all Drive Thru checks.

The Drive Thru Screen is accessed from the Server

Screen by entering a Server Number and pressing {DRIVE~THRU}.

Depending on the workstation’s option for Terminal

Type, (under Touchscreen Options), the display returns to the Drive Thru Screen after a check is finalized.

Subsequent checks are started from the Drive Thru

•

Screen.

Checks started as DRIVE THRU display in first-in

first-out order.

q Checks can be removed from the queue.

q Checks can be started under all Destination types.

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Sample Drive Thru Screen

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FDS Crystal Point Server Touch Screens

Drive Thru Screen - Key Function Table

Key Function

{0} - {9} Enter numeric values or options.

{BACK~SPACE} Moves cursor backwards one space at a

{CLEAR} Erase numerical input errors or screen of

{DRIVE~THRU} Starts a new check under DRIVE THRU des

{EAT~IN} Starts a new check under the destination of

{END~DRIVE~THRU} Changes the display to the Server Screen.

{HOLD~CHECK} Removes the check from the Drive Thru

{TAKE~OUT} Starts a new check under the destination of

{UPDATE~LIST} Refreshes the Drive True Screen to show

time erasing as it goes. Use to erase en tries before indexing {ENTER}.

data entry errors.

tination. Check will display in the Drive Thru Checks queue in first-in first-out or der. The check is noted on the guest re ceipt and remote slip with *DRIVE THRU*. Effective for one order only.

EAT IN. The check is noted on the guest receipt and remote slip with *EAT IN*. Effective for one order only.

queue. Displays in under the HELD CHECKS box until it is closed.

TAKE OUT. The check is noted on the guest receipt and remote slip with *TAKE OUT*. Effective for one order only.

new checks sent from other workstations or to reflect manager void checks.

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Server Touch Screens FDS Crystal Point

Delivery Screen

The Delivery feature attaches a phone number to the check and adds customer specific information to the phone number.

It is accessed by pressing either the {PHONE~NUMBER} key

or the {DELIVERY} key.

It can be accessed from the Server Screen prior to

•

starting a new check, or from the Order Entry Screen after a check is started or recalled.

{DELIVERY} Key

Same as {START~CHECK}, but automatically brings up

•

the Delivery Screen so a phone number is attached to the check.

• Displays customer’s order history if any.

• Cannot be used to recall an open delivery order by

the phone number.

• Used for Delivery as a reduced key stroke alternative to {PHONE~#}.

q {PHONE~NUMBER} Key

• Similar to {DELIVERY}, the Delivery Screen displays so a phone number can be attached to the check, but the check is not started until {START~ORDER} is pressed from the Delivery Screen.

•

Customer’s order history is not displayed.

•

Can be used to recall an open delivery order.

•

Can start a new check with a phone number on an open check with a different secondary prompt.

•

Can also be used to enter customer information without starting a check.

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FDS Crystal Point Server Touch Screens

Phone Number Prompt

q Type the phone number and press {ENTER}.

• Can use the touch keypad displayed or a PC key-

board attached to the workstation.

Enter Secondary Prompt if necessary (for room of a ho tel, name at a dormitory, etc.).

•

Secondary prompt will display if one was previously entered for this phone number.

The Delivery Screen displays.

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Server Touch Screens FDS Crystal Point

Delivery Screen: PC Keyboard Used for Input

Delivery Screen - New Phone Number

Phone # entered at prompt.

Two fields for Server Prompts

- Names are programmable.

- Options are for saving and printing.

Secondary prompt(s) for office extensions,

hotel rooms, names, etc.

With key{DELIVERY}

With Key{PHONE~#}

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FDS Crystal Point Server Touch Screens

Delivery Screen: Touch Keyboard Used for Input

q Touch Screen Option Delivery Screen is set to half

screen mode with on-screen keyboard used to input data.

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Server Touch Screens FDS Crystal Point

Delivery Screen: Showing Order History for Phone Number

Up to five past orders can be saved in history.

To display each order, touch the date.

3-16

Press .

{ATTACH~ORDER}

Items in history window will be added to the current check.

Page 75

FDS Crystal Point Server Touch Screens

Delivery Screen: Recall Open Check with {PHONE~#}

Press .

{MODIFY~ORDER}

Recalls the open check.

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Server Touch Screens FDS Crystal Point

Delivery Screen Fields

Press {ENTER} or {TAB} to advance through the fields in the Customer Information screen.

Key Function

Phone Number Area Code - The most commonly used area code

Secondary Prompt Secondary prompts enable multiple, different re

Name The customers name. Type first name (up to 10

Address Two lines for the customer’s address. The most

Delivery Instructions

Server Prompts Two prompts for information such as CHECKS or

Customer Notes These fields can only be entered through the

History Up to five past orders can display here and be

is input as a default. To change the area code, touch the area code box or press {BACKSPACE}.

Phone Number - Input a 7-digit phone number.

cords of one phone number. Examples are ex tension numbers with a company, room numbers at hotels, names at dormitories, etc.

If a phone number has any secondary prompt saved, the screen will always prompt for input.

characters, press {ENTER}, then type last name (up to 15 characters).

commonly used city, state and zip code are input as defaults.

More detailed information about this customer.

COUPONS. Valid response is up to 10 alpha-numeric characters.

Names are programmable and two options are available for each prompt:

- To print or not print on the delivery receipt.

- To be saved or not in the Delivery records.

FDS Delivery Back Office screen, therefore are considered manager entries.

Up to two lines of 25 characters each can be entered.

duplicated and added to the current check. NOTE: A check must be started before a cus

tomer’s History orders will display, so past or ders do not display when using the {PHONE~#} key from the Server Screen. Past orders do display when using the {DELIVERY} key from the Server Screen, or when starting a check first then pressing either {PHONE~#} or {DELIVERY} from the Order Entry Screen.

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FDS Crystal Point Server Touch Screens

Delivery Screen - Key Function Table

Key Function

{ATTACH~ORDER} Duplicates the past order displayed and adds

{CANCEL} Erases any input, clears the Delivery Screen

{MODIFY~ORDER} Displays with an open Delivery order is re

{PRINT~AND~EXIT} Prints Customer Delivery on the guest check

{SAVE~AND~EXIT} Saves the current phone number and cus-

{START~ORDER} Displays if using {PHONE~#} key only. Starts

{TOUCH~KEYBOARD} When Touchscreen option Delivery Screen is

the item(s) to the current order. (Past orders do not display with the

{PHONE~#} key unless the check is already started and the key is pressed from within the Order Entry key.

and returns to the Server Screen.

called with the {PHONE~#} key.

printer. With {DELIVERY} key - exits to Order Entry

Screen. With {PHONE~#} key, exits to Server Screen.

tomer information and exits from the Delivery Screen.

With {DELIVERY} key - exits to Order Entry Screen.

With {PHONE~#} key, exits to Server Screen.

a new check with the current phone number and delivery information.

set for PC keyboard input, this key displays a touch keyboard for input. For this order only.

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Server Touch Screens FDS Crystal Point

Order Entry Screen

The Order Entry Screen is used for all check processing in cluding, entering items, editing items, adjusting and tendering.

Depending on the workstation’s option set in

Touchscreen Option Terminal Type:

The Order Entry Screen displays after each

check is started from the Server Screen or the Drive Thru Screen, or The display remains in the Order Entry Screen

after a check is finalized.

Sample Order Entry Screen

GROUP BAR - Groups Keys quickly change the display between the five most common Menu Item Groups, and a key which displays more Menu Item Group choices.

Server Name, Table #/Check #, # in Party, Date, Time

{GROUP~DISPLAY}

Shows items on the current check.

Touch anywhere in the box to display

a maximize screen for editing items.

Touch or to display up to four pages

Control Keys Key locations are programmable.

3-20

of menu items in this Item Group.

Scrolls to displaymore Control Keys.

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FDS Crystal Point Server Touch Screens

Order Entry Screen - Key Function Table

Key Function

{ADD~TAX} Adds tax to all nontaxable items on the current

{BACK~SPACE} Erase one character backwards each time it is

{CALCULATOR} Displays a calculator in the middle of the

{CANCEL~CHECK} Voids entire check if not sent or add-on items

{CANCEL~LAST~ITEM} Erases entered menu items, one at a time,

{CLEAR} Erases numeric entries before {ENTER} or an

{CREDIT~CARD} Starts a credit card authorization.

{DELIVERY} - Changes or marks the check as a Delivery

{DISCOUNT/SURCHARGE} Prompt - Displays all programmed Discount/

{DOUBLE} Double (2x) price of next menu item entered.

{DRIVE~THRU} Designates or changes the order as a DRIVE

{EAT-IN} Designates or changes the order as an EAT-IN

{ITEM~NOTES} Displays message files created to describe

{MENU~LIST} Displays a list of all menu items in alphabetical

guest check.

pressed. Must use before pressing {ENTER}.

screen.

not sent. Clears the check from the screen.

starting with the last item entered. Applies only to items not sent.

other control key is pressed.

Order. The Phone Number dialog box will display for customer information. Displays customer’s order history if any.

- When a phone number is already attached to the check, the delivery information can be viewed, printed and/or modified.

Surcharges for choice to enter on the current check. By option, can prompt for a manager code.

Preset - Adds a specific Discount/Surcharge to the current check.

DOUBLE prints on the guest check and remote slip. Doesn’t work with priced modifiers.

THRU order. The check will display on the Drive Thru Screen in the check queue.

order.

menu items.

order. Touch an item to enter it on the current check.

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Server Touch Screens FDS Crystal Point

Key Function

{NO~TAX} Removes the TAX line from the check total

{NO~TAX~4} Removes tax rate 4 from a check when POS

{NUMBER~PAD} Acts as a toggle to display or hide a 10-key

{OPEN~CATEGORY} Enter and price an item which is not a pro

{PAYMENT} Prompt - Displays all programmed methods of

{PHONE~NUMBER} - Attaches a phone number to a open check,

{PRESET~CASH} Tender key which is programmed for a specific

{PRINT} End an order, send items to their prep areas,

{PRINT~PRE-CHECK} Special print function designed for slip printers.

{PRINT~RECALL} Like {PRINT}, this key ends an order, sends

data. Depends on POS Option #72 Separate Tax Rate 4 Reporting (Tax Options Screen). NO - Removes all tax from a check. YES - Removes tax rates 1, 2 and 3 from a check.

Option #72, Separate Tax Rate 4 Reporting (Tax Options Screen) is set to YES.

pad used for numeric entries.

grammed menu item. Entered by menu cate gory for tracking.

Prompt - Displays all programmed menu cate gories for choice.

Preset - Displays a specific menu category un der which to enter the item.

payment for choice to tender the current check. Preset - Tenders the current check to a specific

method of payment.

but does not change the destination type which prints on the kitchen printer. The Phone Number dialog box will display for customer information. Displays customer’s order history if any.

- When a phone number is already attached to the check, the delivery information can be viewed, printed and/or modified.

(See {DELIVERY}.)

dollar amount.

prints the entire customer receipt and clears the check from the screen.

Like {PRINT}, it ends an order and sends items to their prep areas. But, each depression causes the check to line-find to the last line, print the previous check balance, then prints added items, then the new check total.

items to their prep areas and prints the entire customer receipt. But, the check is recalled to the screen.

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FDS Crystal Point Server Touch Screens

Key Function

{PRINT~SEP.~CHKS} A {PRINT} key used with separate checks. This

{QTY} Used as a multiplier to order more than one of

{REFUND} Works with negative menu items to add a sep

{REMOTE~MESSAGE} Prompts for the server to enter a message of

{REMOTE~OVERRIDE} Used to send items to a different preparation

{ROOM~INQUIRY} Used with Hotel Front Desk interface to send

{SEAT~#} Divides a check into different orders for print-

{SEND} End order entry for the current check and

{SEPARATE~CHECK} Accesses Separate Check Screen, used to:

{SERVICE} Used to add a gratuity charge to the check.

{SUBTOTAL} Displays the check total on the screen but does

{TAKE-OUT} Designates or changes the order as an

{TOTAL} Displays the check total on the screen and

key ends an order, sends items to their prep areas, clears the screen and prints each sepa rate check number in its entirety.

an item when it is entered by its menu item number.

arate line in the check total area for refund items.

up to 20 alphanumeric characters. Can print on the remote slip and/or the guest check with POS Option #90. The message is retained with the check.

area. Works for one order only.

an inquiry to the third party HFD software.

ing on remote slips. Seat #’s are not saved with the check when it is recalled and do not print on the guest check.

sends ordered or add-on items to assigned preparation areas. Does not print a copy of the check. Does print a check header on Cash ier/Bar terminals when {START~CHECK} is used.

- Divide a check into different orders for print ing and tendering but keeps the order together for preparing and serving. Does not print on remote slips.

- Editing Menu Items including delete, move, ReOrder, change modifier, split and combine items.

not send items or end order entry.

TAKE-OUT order.

sends the items, but does not end order entry.

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Server Touch Screens FDS Crystal Point

Menu Item Edit Screen

This screen is used to make changes to items entered on a check.

Procedure:

1. Touch the box area on the Order Entry Screen where menu items display as they are entered.

2. The Menu Item Edit Screen appears on the left side of the display. This screen can be moved by touching the top bar, dragging to the desired location, and letting go.

3. Menu items display in a maximized box in large type. Touch the menu item to edit. Use the scroll bars to display the item wanted if necessary.

4. Touch the button of the function wanted.

Touch anywhere in the menu item box,

To maximize the items in a Menu Item Edit window.

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FDS Crystal Point Server Touch Screens

Menu Item Edit Screen - Key Function Table

Key Function

{CANCEL~CHANGES} Changes all items to how they were before editing.

{CHANGE~MODIFIER} Order different modifiers for the item.

{COMBINE} Combine two or more like items. (Items can be

{DELETE} Remove a menu item from the check only if it has

{DONE} Exits the editing function and goes back to order

{MOVE} Move the item to a different location on the check.

{REORDER} Adds another of an item or items that were already

{SINGLE~ITEM}

{ALL~ITEMS}

combined automatically with Touchscreen Option Consolidation).

not been sent to the kitchen.

entry mode.

entered on the check.

Used with editing items with quantity extensions (x item). Toggles between the two functions; the active mode displays at the top of the window.

Single Item - Edit one of the item in this line. All Items - Edit all the quantities of this item.

Menu items display in large type. Touch the menu item(s) to edit, then touch the function on the right.

Scroll left to display

menu item number.

Control keys

for editing

menu items.

Undo all

editing.

Exit edit box,

save changes.

Scroll up and down

to display all items.

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Server Touch Screens FDS Crystal Point

Change Modifiers(s)

This function brings up the forced display screen from which a modifier was entered, so a different choice can be made.

1. Start check.

2. Enter items.

3. Touch menu item box.

4. Touch the incorrect modifier.

5. Press {CHANGE~MODIFIER}.

6. The modifier’s forced display screen appears.

7. Touch the correct (new) choice. It replaces the old choice on the check.

8. Press {DONE} to return to order entry.

Combine - Items on the Check

This function will combine items which are identical. If the item(s) have modifiers, the modifiers must also be identical.

q Touchscreen Option Consolidation set to YES will auto-

matically combine items when the check is printed.

1. Start check.

2. Enter items.

3. Touch menu item box.

4. Touch an item to be combined. It, along with any modifiers becomes highlighted.

5. Touch another item which is identical to the first. Continue with as many identical items as necessary.

•

Toggle {SINGLE~ITEM/ALL~ITEMS} for menu items lines of more than one quantity.

6. Touch {COMBINE}.

7. The item’s names are combined on one line preceded by the quantity.

8. Press {DONE} to return to order entry.

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FDS Crystal Point Server Touch Screens

Delete - Remove Items From the Check

This function applies only to items which have not been sent to the kitchen. A Manager function is available for remov ing items after they have been sent.

1. Start check.

2. Enter items.

3. Touch menu item box.

4. Touch the item(s) to be removed from the check. It, along with any modifiers becomes highlighted.

Toggle {SINGLE~ITEM/ALL~ITEMS} for menu item lines

•

of more than one quantity.

5. Touch {DELETE}.

6. Press {DONE} to return to order entry.

Move - Items

This function moves items to another location on the check.

1. Start check.

2. Enter items.

3. Touch menu item box.

4. Touch the item(s) to move. It, along with any modifiers becomes highlighted.

•

Toggle {SINGLE~ITEM/ALL~ITEMS} for menu item lines of more than one quantity.

5. Touch {MOVE}.

6. Touch the menu item the highlighted item should go before on the check.

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Server Touch Screens FDS Crystal Point

ReOrder - Items Already Entered

This function applies to both sent and new items on the check.

The operation of this function depends on the

Touchscreen Option, ReOrder Prompt, as follows.

YES, all forced displays linked to the menu item will

•

appear for choice.

NO, forced display will not appear for choice. Any

•

retained modifiers will automatically be included for the reordered menu items.

If more than one item is being reordered, any required

forced displays will prompt separately for each item. The menu name for the prompt displays at the top of the forced display window.

1. Start check.

2. Enter items.

3. Touch menu item box.

4. Touch the menu item(s) to be reordered. The item, along with any modifiers becomes highlighted.

• Toggle {SINGLE~ITEM/ALL~ITEMS} for menu items lines

of more than one quantity.

5. Touch {REORDER}.

•

Any forced displays attached to the item will appear for choice.

6. The item is added to the end of the check.

7. Press {DONE} to return to order entry.

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FDS Crystal Point Server Touch Screens

Single Item/All Items

This button applies to items with a quantity extension. It toggles to determine if the next edit should be to one of a quantity or all of a quantity of items.

1. Start check.

2. Enter items.

3. Touch menu item box.

4. Touch the item to edit.

5. Toggle {SINGLE~ITEM/ALL~ITEMS} to the desired function.

The active function displays at the top of the

•

window.

6. Touch the edit function key wanted.

7. Press {DONE} to return to order entry.

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Server Touch Screens FDS Crystal Point

Separate Check Screen

The Separate Check screen is accessed by pressing the

{SEPARATE~CHECK} button on the Order Entry Screen. This

screen is used to split the check into separate check num bers for payment purposes. Note that all menu item editing can also be completed from this screen.

1. Start check.

2. Enter items.

3. Touch {SEPARATE~CHECK}. The Separate Check Screen displays.

Sample Separate Check Screen

Press another separate check # to display it; displays additional choices if there are more than four.

To edit an item, touch the item name then touch the function button on the right.

{MORE~CHECKS}

Press to add

{NEW~SEP~CHECK~#}

separate check number(s). Up to

four will display at one time.

All menu editing functions

can be completed from

this screen as well from the

Edit Menu Item screen.

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Separate Check Screen - Key Function Table

Key Function

{CANCEL~CHANGES} Changes all items to how they were before

{CHANGE~MODIFIER} Order different modifiers for the item.

{COMBINE~ITEMS} Combine two or more like items.

{DELETE~ITEMS} Remove a menu item from the check only if it

{DONE} Exits the editing function and goes back to or

{MOVE~ITEMS} Move the item(s) to a different separate check

{NEW~SEP~CHECK~#} Creates an additional separate check number

{REORDER~ITEM} Adds another of an item or items already en-

{SINGLE~ITEM}

{ALL~ITEMS}

{SPLIT~IN~2-9} Splits one menu item’s price between up to 9

editing.

has not been sent to the kitchen.

der entry mode.

for splitting the check with each depression.

tered on the check.

Used with editing items with quantity extensions (x item). Toggles between the two functions; the active function displays at the top of the window.

Single Item - Edit one of the item in this line. All Items - Edit all the quantities of this item.

separate check #’s.

Procedures are detailed beginning on the next page.

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Change Modifier(s)

This function brings up the forced display screen from which a modifier was entered, so a different choice can be made.

1. Start check.

2. Enter items.

3. Touch {SEPARATE~CHECK}.

4. Touch the incorrect modifier.

5. Press {CHANGE~MODIFIER}.

6. The modifier’s forced display screen appears.

7. Touch the correct (new) choice. It replaces the old choice on the check.

8. Press {DONE} to return to order entry.

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Combine Items

This function will combine items which are identical. If the item(s) have modifiers, the modifiers must also be identical.

Touchscreen Option Consolidation set to YES will auto

matically combine items when the check is printed.

1. Start check.

2. Enter items.

3. Touch menu item box.

4. Touch an item to be combined. It, along with any modifiers becomes highlighted.

Toggle {SINGLE~ITEM/ALL~ITEMS} for menu items lines

•

of more than one quantity.

• If an item is touched by mistake, touch it again.

The highlighting is removed.

5. Touch another item which is identical to the first. Continue with as many identical items as necessary.

6. Touch {COMBINE}.

7. The item’s names are combined on one line preceded by the quantity.

8. Press {DONE} to return to order entry.

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Delete Items- Remove Items From the Check

This function applies only to items which have not been sent to the kitchen. A Manager function is available for remov ing items after they have been sent.

1. Start check.

2. Enter items.

3. Touch {SEPARATE~CHECK}.

4. Touch the item(s) to be removed from the check. It, along with any modifiers becomes highlighted.

Toggle {SINGLE~ITEM/ALL~ITEMS} for menu items lines

•

of more than one quantity.

If an item is touched by mistake, touch it again.

•

The highlighting is removed.

5. Touch {DELETE}.

6. Press {DONE} to return to order entry.

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Move Items

This function moves items to another location on the check.

1. Start check.

2. Enter items.

3. Touch {SEPARATE~CHECK}.

If the items are being moved to another separate

•

check #, press {NEW~SEP~CHECK~#} first to create the new separate check #.

4. Touch the item(s) to move. It, along with any modifiers becomes highlighted.

Toggle {SINGLE~ITEM/ALL~ITEMS} for menu items lines

•

of more than one quantity.

• If an item is touched by mistake, touch it again.

The highlighting is removed.

5. Touch {MOVE}.

6. Touch the menu item the highlighted item should go before on the check, or the box of the new separate check #.

7. Press {DONE} to return to order entry.

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New Sep Check #

Used to split the check into separate check numbers after items have been entered. Each depression creates one new separate check number. Applies to sent items and to new items on the check.

1. Start check.

2. Enter items.

3. Touch {SEPARATE~CHECK}.

Separate Check #1 is automatically created and displayed.

4. Press {NEW~SEP~CHECK~#} one time for each separate

check # necessary.

5. Touch the item(s) to be moved. The item, along with any modifiers becomes highlighted.

• If an item is touched by mistake, touch it again.

The highlighting is removed.

6. Touch {MOVE~ITEMS}.

7. Touch the box of the separate check # to which to move the items(s).

8. Press {DONE} to return to order entry.

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ReOrder- Items Already Entered

This function applies to both sent items and to new items on the check.

The operations of this function depends on the

Touchscreen Option, ReOrder Prompt, as follows.

YES, all forced displays linked to the menu item will

•

appear for choice.

NO, forced display will not appear for choice. Any

•

retained modifiers will automatically be included for the reordered menu items.

If more than one item is being reordered, any required

forced displays will prompt separately for each item. The menu name for the prompt displays at the top of the forced display window.

1. Start check.

2. Enter items.

3. Touch {SEPARATE~CHECK}.

4. Touch the menu item(s) to be reordered. The item, along with any modifiers becomes highlighted.

• Toggle {SINGLE~ITEM/ALL~ITEMS} for menu items lines

of more than one quantity.

•

If an item is touched by mistake, touch it again. The highlighting is removed.

5. Touch {REORDER}.

•

If forced display list appears, make choice(s).

6. The item is added to the end of the check.

7. Press {DONE} to return to order entry.

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Single Item/All Items

This button applies to items with a quantity extension. It toggles to determine if the next edit should be to one of a quantity or all of a quantity of items.

1. Start check.

2. Enter items.

3. Touch {SEPARATE~CHECK}.

4. Touch the item to edit. It, along with any modifiers becomes highlighted.

If an item is touched by mistake, touch it again.

•

The highlighting is removed.

5. Toggle {SINGLE~ITEM/ALL~ITEMS} to the desired function.

The active mode displays at the top of the window.

•

6. Touch the edit function key.

7. Press {DONE} to return to order entry.

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Split In 2-9

This is used to split the price of a menu item which is shared by more than one separate check #. One menu item can be split for up to nine different separate check #’s.

1. Start check.

2. Enter items.

3. Touch {SEPARATE~CHECK}.

4. Touch the menu item to be split.

If an item is touched by mistake, touch it again.

•

The highlighting is removed.

5. Press {SPLIT~IN~2}.

The menu item is duplicated with a quantity exten

•

sion of ½ added before each of the two names. The price is divided between the two items.

• The button description changes to {SPLIT~IN~3}.

Press the button to split the menu item into thirds.

• Continue pressing the {SPLIT~IN~_} button as

wanted, up to nine times.

6. Use the MOVE procedure to move each split item to the correct separate check #.

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NOTES

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FDS

Server Functions

Touch Screens

Page 100

Server Functions - Touch Screens FDS Crystal Point

4-2

Toshiba FDS CRYSTAL POINT User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents