Toshiba FDS CRYSTAL POINT User Manual

FDS

Owner’s Manual

Revised November, 2000

Part Number OM-164

TEC AMERICA, INC.

90-DAY LIMITED WARRANTY

TEC AMERICA, INC. warrants this product to be free from defects in materials and workmanship for a period of 90 days from the date of purchase from an authorized TEC AMERICA, INC. dealer. This warranty is limited to the original purchaser, and to TEC AMERICA, INC. products that are sold and used within the continental United States and Hawaii. A copy of a valid dated sales receipt must be submitted with the product for warranty service.

This limited warranty applies only to TEC AMERICA, INC. products which do not function properly under normal use, within the manufacturer’s specifications. It does not apply to products that, in the sole opinion of TEC AMERICA, INC., have been damaged as a result of accident, misuse, neglect, or improper packing or shipping. This warranty is void if the TEC AMERICA, INC. label or logo, or the rating label or serial number have been removed or defaced, or the product has been modified or serviced by other than TEC AMERICA, INC. or an authorized TEC AMERICA, INC. Service Center.

During the 90-day warranty period, TEC AMERICA, INC. will repair or replace, at its option, any defective product with no charge for parts or labor.

TEC AMERICA, INC.’s liability hereunder shall be limited to repair or replacement of the defective part or parts and such correction shall constitute a fulfillment of its warranty hereunder.

TEC AMERICA, INC. Makes No Warranties, Express Or Implied, Including Merchantability Or Fitness For A Particular Purpose, Except As Expressly Stated Herein.

Under no circumstances shall TEC AMERICA, INC. be liable to the purchaser or any user for any damages, including incidental or consequential damages, expenses, lost profits, lost savings, or other damages arising out of the use of or the inability to use this product.

To obtain warranty service, contact your TEC AMERICA, INC. dealer. You may also write or phone:

TEC America, Inc.

4401-A Bankers Circle

Atlanta, GA 30360

Phone No.: (404) 449-3040 Fax: (404) 453-0909

If the problem cannot be remedied by telephone, TEC AMERICA, INC. will determine how service will be provided. Do not ship the equipment to TEC AMERICA, INC. without a return authorization number. The purchaser must prepay any shipping costs and insurance, and assume the risk of loss during shipping.

TEC America, Inc. provides this publication as is without warranty of any kind, either expressed or implied. This publication could include technical inaccuracies or typo

graphical errors. Changes are periodically made to the in formation herein; these changes will be incorporated in new editions of the publication. TEC America, Inc. may make improvements and/or changes in the product(s) and/or program(s) described in this publication at any time.

Trademarks:

ProtoBase is a registered trademark of

Southern DataComm, Incorporated

Windows, Windows NT, Windows NT Workstation,

MS-DOS and Microsoft

are registered trademarks of the Microsoft Corporation.

4401-A Bankers Circle, Atlanta, GA 30360

November, 2000

Introduction Chapter 1

Introduction ....................1-3

System Components ................1-4

Back Office System Controller ..........1-4

Workstations ..................1-5

Workstation Options .............1-5

Remote Preparation Area Printers .........1-7

Manager Printer .................1-8

FDS-CP System Start Up...............1-9

FDS-CP System Proper Shutdown ..........1-11

Close FDS-CP Applications ..........1-11

Shut Down PC Controllers ..........1-12

Software Modules Overview.............1-13

Crystal Point Base Control Module ........1-13

Crystal Point CBase System Manager ......1-13

Delivery Back Office Software ..........1-14

Crystal Point Touch Station ...........1-15

Credit Card Authorization ............1-15

Third-Party Software ..............1-15

Operational Formats Chapter 2

Guest Check Tracking ................2-3

Check Tracking Mode ..............2-3

Table Tracking Mode ...............2-3

Workstation Options .................2-4

System Configuration Table ...........2-4

Restaurant Mode ...............2-5

Cashier/Bar Mode ..............2-5

Options Set at Each Workstation .........2-6

Touchscreen Options .............2-7

Guest Check Formats/Options............2-11

Programmable Options .............2-11

Set in Programming Tables (from CBase) . . . 2-11

Set at Crystal Point Touch Station ......2-12

Print Key Type and Printer............2-13

Guest Check Items ...............2-14

Credit Authorization Voucher Formats ......2-17

Remote Slip Format/Options ............2-19

Programmable Options: .............2-19

Remote Slip Items ...............2-21

Priority Print Option...............2-22

Consolidated Print Option ............2-23

Global Printer Option ..............2-24

Server Touch Screens Chapter 3

Crystal Point Workstation ..............3-3

Operating Modes.................3-3

Touchscreen Options ...............3-4

Interaction with FDS-CP .............3-5

Crystal Point Screens ................3-6

Server Screen ..................3-7

Server Screen - Key Function Table ......3-8

Drive Thru Screen ...............3-10

Drive Thru Screen - Key Function Table ....3-11

Delivery Screen ................3-12

Delivery Screen Fields ............3-18

Delivery Screen - Key Function Table .....3-19

Order Entry Screen ...............3-20

Order Entry Screen - Key Function Table . . . 3-21

Menu Item Edit Screen .............3-24

Menu Item Edit Screen - Key Function Table . 3-25

Change Modifiers(s) .............3-26

Combine - Items on the Check ........3-26

Delete - Remove Items From the Check....3-27

Move - Items ................3-27

ReOrder - Items Already Entered .......3-28

Single Item/All Items ............3-29

Separate Check Screen .............3-30

Separate Check Screen - Key Function Table . 3-31

Change Modifier(s) .............3-32

Combine Items ...............3-33

Delete Items- Remove Items From the Check . 3-34

Move Items .................3-35

New Sep Check # ..............3-36

ReOrder- Items Already Entered .......3-37

Single Item/All Items ............3-38

Split In 2-9 .................3-39

Server Functions Touch Screens Chapter 4

Basic Terminology..................4-3

Using a MagStripe Reader with Employee Cards ....4-4

Clock In/Out Functions ...............4-5

Clock In - General ................4-5

Clock Out - General ...............4-7

Clock In/Out - Without Scheduler .........4-8

Clock In/Out With Scheduler ..........4-10

Notes on Scheduler .............4-10

Display/Print Schedule............4-12

Assign Tables..................4-16

Close Tables ..................4-16

Start or Open a Guest Check ............4-17

iii

General Options ................4-17

Start Check on Restaurant Workstation .....4-19

Start Check on Cashier/Bar Workstation .....4-20

Start Check With {NO~TAB}

(Without Printing) ...............4-21

Open an Order With Take-Out Destination ....4-22

Open an Order With Eat-In Destination......4-22

Open a Delivery Order .............4-23

Open Delivery Order with {DELIVERY} .....4-24

Open Delivery Order with {PHONE~#} .....4-25

Enter Secondary Prompt for a Phone # ....4-26

Remove Secondary Prompt from a Phone # . . 4-26

Enter Message for Remote Printer ........4-27

Enter Items to Check................4-28

Enter Item From Menu Item List .........4-30

Enter Open Category Item ...........4-31

Enter Items by Seat # ............4-33

Enter Items by Separate Check #’s .......4-35

Enter Separate Check # After Item Entry.....4-36

Edit Check Items..................4-37

Remove Items Before Sending..........4-39

Remove All Items Not Sent .........4-40

Change Forced Display Choices .........4-41

Combine Items on the Check ..........4-42

End Order Entry and Send Check ..........4-43

Send Items to a Different Prep Area .......4-44

Recall A Check ...................4-45

Recall A Separate Check # ...........4-46

Recall Delivery Order by Phone # ........4-46

Order Additional Items ...............4-47

With Separate Check #’s ............4-47

With Seat #’s .................4-47

REORDER - Items Already Entered ........4-48

Adjust Check Total .................4-49

Apply a Service/Gratuity Charge .........4-49

Change SERVICE Preset %..........4-50

Apply a Discount or Surcharge..........4-51

Preceding Item Discount/Surcharge .....4-53

Change Preset Discount/Surcharge Amount . . 4-54

Apply a Refund .................4-55

Adjust an Order’s Tax ..............4-56

Exempt Tax From an Order .........4-56

Exempt Tax Rate #4 From an Order .....4-56

Add Tax to an Order .............4-56

Server Transfer Key ................4-57

Pickup Another Server’s Check .........4-58

Change Guest Count ..............4-59

Assign Check to New Table Number .......4-60

Merge Checks into One Check ..........4-61

Phone Transfer Key ................4-63

Pick up Delivery Order .............4-64

Print Delivery Information for an Open Order . . . 4-65

Print the Check ..................4-66

Print Separate Check #’s ............4-67

Print Check with Category Prompt .......4-68

Authorize a Credit Card...............4-69

Add Credit Authorization to a Check .......4-70

Authorize Multiple Credit Cards .........4-71

Reprint a Credit Card Voucher ..........4-72

Pay Out Checks ..................4-73

All Payment Types ...............4-73

Pay Out With {CASH} .............4-75

Pay Out With Preset {CASH} .........4-75

Pay Out With Preset Charge With Tip .....4-76

Pay Out Check with {PAYMENT} ........4-77

Pay Out With Split Tender ...........4-78

Pay Out Separate Check #’s ...........4-79

Pay Out With Credit Card Authorization .....4-80

Server Functions Outside of a Sale .........4-82

Server Credit Card Menu ............4-82

Tip Adjustment ...............4-83

Voice Authorization .............4-85

Summary Report ..............4-87

Detailed Report ...............4-88

Print Report.................4-90

Accounts Receivables ..............4-91

Paid Outs ...................4-92

Open Cash Drawer Between Sales ........4-93

Interact With Hotel Front Desk .........4-94

View/Print Server Report ............4-96

Server Functions Keyboard Stations Chapter 5

Basic Terminology..................5-3

Using a MagStripe Reader with Employee Cards ....5-4

Clock In/Out Functions ...............5-5

Clock In - General ................5-5

Clock Out - General ...............5-6

Clock In/Out - Without Scheduler .........5-7

Clock In/Out With Scheduler ...........5-9

Notes on Scheduler ..............5-9

Display/Print Schedule............5-10

Assign Tables..................5-14

Close Tables ..................5-14

Start or Open a Guest Check ............5-15

General Options ................5-15

Start Check on Restaurant Workstation .....5-17

Start Check on Cashier/Bar Workstation .....5-18

Start a Check With {START~NO~CHECK}

(Without Printing) ...............5-19

Open an Order With Take-Out Destination ....5-20

Open an Order With Eat-In Destination......5-20

Open a Delivery Order .............5-21

Open Delivery Order with {DELIVERY} .....5-23

Open Delivery Order with {PHONE~#} .....5-24

Enter Secondary Prompt for a Phone # ....5-25

Remove Secondary Prompt from a Phone # . . 5-25

Change Delivery Order .............5-26

Enter Message for Remote Printer ........5-27

Enter Items to Check................5-28

Enter Open Category Item ...........5-30

Enter Items by Seat # ............5-31

Enter Items by Separate Check #’s .......5-32

Remove Items Before Sending..........5-33

End Order Entry and Send Check ..........5-35

Send Items to a Different Prep Area .......5-36

Recall A Check ...................5-37

Recall a Separate Check.............5-37

Recall Delivery Order by Phone # ........5-38

Order Additional Items ...............5-39

With Separate Check #’s ............5-39

With Seat #’s .................5-39

Adjust Check Total .................5-40

Apply a Service/Gratuity Charge .........5-40

Change SERVICE Preset %..........5-41

vii

Apply a Discount or Surcharge..........5-42

Preceding Item Discount/Surcharge .....5-44

Change Preset Discount/Surcharge Amount . . 5-45

Apply a Refund .................5-46

Adjust an Order’s Tax ..............5-47

Exempt Tax From an Order .........5-47

Exempt Tax Rate #4 From an Order .....5-47

Add Tax to an Order .............5-47

Separate Checks After-The-Fact...........5-48

Combine Separate Check #’s ..........5-49

Server Transfer Key ................5-50

Pickup Another Server’s Check .........5-51

Change Guest Count ..............5-52

Assign Check to New Table Number .......5-53

Merge Checks into One Check ..........5-54

Print the Check ..................5-56

Print Separate Check #’s ............5-57

Print Check with Category Prompt .......5-58

Authorize a Credit Card...............5-59

Add Credit Authorization to a Check .......5-60

Authorize Multiple Credit Cards .........5-61

Reprint a Credit Card Voucher ..........5-62

Pay Out Checks ..................5-63

All Payment Types ...............5-63

Pay Out With {CASH} .............5-65

Pay Out With Preset Charge With Tip .....5-65

Pay Out Check with {PAYMENT} ........5-66

Pay Out With Split Tender ...........5-67

Pay Out Separate Check #’s ...........5-68

Pay Out With Credit Card Authorization .....5-69

Server Functions Outside of a Sale .........5-70

viii

Server Credit Card Menu ............5-70

Tip Adjustment ...............5-71

Voice Authorization .............5-73

Summary Report ..............5-75

Detailed Report ...............5-76

Print Report.................5-77

Accounts Receivables ..............5-78

Paid Outs ...................5-80

Open Cash Drawer Between Sales ........5-82

Interact With Hotel Front Desk .........5-83

View/Print Server Report ............5-85

Manager Functions Chapter 6

Front-End Manager Functions ............6-3

MANAGER Functions Table ..........6-4

Manager Key Menu Procedures ............6-8

Void Items After Sending .............6-9

Void a Check ..................6-12

Record a Paid Out Adjustment ..........6-14

Server Transfer.................6-16

Transfer Check to Another Server ......6-17

Change Guest Count.............6-19

Change Table # ...............6-20

Merge Checks ................6-21

Assign Cash Drawers/Banks ...........6-23

General...................6-23

Assign Employee and Start Bank to a Drawer . 6-25

Assign Employee to ANY DRAWER A .....6-26

Assign Server Start Bank ..........6-27

Assign Group/Keyboard .............6-28

Assign Group Screen to Job Descriptions . . . 6-29

Assign Keyboard Entry Terminal .......6-30

Change Price Schedules .............6-31

Reroute Items to Another Remote Printer ....6-32

Stop Items Printing at a Remote Printer....6-34

Hold Menu Item/Item Count Down ........6-35

Place a Hold On/Off a Menu Item .......6-36

Cancel a Hold Status ............6-37

Menu Item Count Down .............6-38

Add Menu Item to Count Down List ......6-38

Program Price Changes .............6-40

Change Revenue Center Assignments ......6-42

Accounts Receivable Adjustments ........6-43

Record Finished Product Waste Items ......6-45

Access Reports Menu ..............6-46

Review Paid Checks...............6-47

Management Menu Procedures ...........6-48

System Resets .................6-49

General...................6-49

Period 1 Reset ...............6-50

Period 2 and Period 3 Resets .........6-52

Delete Check ..................6-53

Void or Refund Credit Card Authorization . . . 6-55

Reset Cash Drawer ...............6-57

Reset Individual Server .............6-58

Training Mode .................6-59

Inventory Clear.................6-60

MOP Adjustment ................6-61

Adjust $ From One MOP to Another MOP . . . 6-61

MOP Adjustment with Credit Authorization . . 6-64

Add In a Tip With MOP Adjustment ......6-66

Write Files ...................6-69

Reset Guest Info ................6-70

Print Reset Reports ...............6-71

Credit Card Batch................6-72

Batch Deposit ................6-73

Recover From Failed Batch Deposits .....6-74

Batch Report ................6-75

Open Batch .................6-77

Delete Batch ................6-78

Void Transaction ..............6-79

Refund ...................6-81

Touchscreen Settings ..............6-83

Front End Reports Chapter 7

Front End Reports ..................7-3

About Reports ..................7-4

Report Periods ................7-4

Report Updating ...............7-4

Report Archiving ...............7-5

Balancing Reports ................7-6

The Reports Menu ..................7-9

Accessing Reports ...............7-10

Report Summaries ...............7-11

Server Report ...................7-16

Revenue Report ..................7-23

Periodic Reading ..................7-28

Item Sales Report .................7-32

Item Cost Report..................7-35

Timekeeping Reports ................7-38

Daily Timekeeping Report ............7-39

Period Timekeeping Report ...........7-41

Employee Hours Adjustment ..........7-44

Daily Employee Hours Adjustment ......7-46

Period Employee Hour Adjustment ......7-48

Period Timekeeping Reset ............7-50

Open Time Cards Report ............7-51

Timekeeping Summary Report..........7-52

Schedule Report ................7-53

Schedule Change ................7-55

Open Checks Report ................7-57

Cash Drawer Report ................7-59

Category Report ..................7-62

Hold Menu Item Report...............7-64

Table Status Report ................7-65

Terminal Status Report ...............7-67

Server Productivity Report .............7-69

Day Part Report ..................7-72

Void/Delete Report .................7-76

Period Summary ..................7-77

Guest Information .................7-79

Inventory Report .................7-80

Manager Control Report ..............7-84

Audit Trail Report .................7-87

Credit Card Reports ................7-91

Credit Cards - Summary Report .........7-92

Credit Cards - Detailed Reports .........7-96

ProtoBase Transaction Summary Report ....7-101

xii

FDS

Introduction

Introduction FDS Crystal Point

1-2

FDS Crystal Point Introduction

Introduction

TEC America specializes in providing POS equipment and systems for the restaurant and food services industry, for hotels, and for large and small businesses.

The FDS Crystal Point System is a computer based system to support Point of Sale restaurant operations and Back Of fice management tools. Its purpose is to simplify restaurant management, maximize operating efficiency and increase customer satisfaction. The bottom line is better service to customers and greater profits for the restaurant owner.

The FDS Crystal Point System enables you to define your restaurant in terms of its menu, operating procedures and personnel. Menus and prices can be changed for daily lunch and dinner menus. Display Screens can be configured for the specific needs of food servers, bartenders and cashiers.

The TEC FDS Crystal Point System provides instant communication from food servers to kitchen, bar and other food preparation areas. It is an organizer and work saver. It stores all active checks, facilitating reorders and additions. When required, the check can be printed. A range of payment options are available.

The system generates a comprehensive set of reports to assist in forecasting, menu planning, food ordering, inventory management, accounting, personnel management and payroll. Flexible reporting procedures enable you to determine actual operating costs, monitor waste, and determine the productivity of menu items, menu categories, departments and personnel. Reporting by time period and cost-center enable problems to be detected and corrected before signifi cant losses occur.

This manual is an operating manual for the food server and the front end manager. This chapter describes the system components. Subsequent chapters describe the operating procedures and programs. For security reasons, this book should not be provided to the food servers. Sections that relate to non-management personnel should be duplicated for their use. Menus and other data that define your res taurant can also be printed and added to this manual to use in personnel training.

1-3

Introduction FDS Crystal Point

System Components

The FDS Crystal Point System consists of a powerful soft ware program running off a Back Office PC based System Controller serving different kinds of workstations and other peripherals.

Back Office System Controller

The System Controller is a high speed PC file server which has the system memory, processor, disk drives, and cir cuitry. The Crystal Point System is designed to interface with up to 32 workstations and/or peripheral devices lo cated throughout the restaurant with additional ports for modems and other external devices.

Back office management procedures such as programming menu items, printing from a library of archived reports, updating inventory and performing daily system maintenance are done from the back office system controller. In addition, it can work with a variety of software packages which provide Corporate Polling, Inventory, Labor Management and other restaurant management tools.

1-4

FDS Crystal Point Introduction

Workstations

Note

Many of the features and functions described in this man ual are available only on the Crystal Point Touch Station. Those features are so noted. A separate chapter is pro vided showing operations on a Keyboard Entry terminal.

The FDS Crystal Point System utilizes touch workstations comprised of a flat panel LCD monitor or a color VGA moni tor and a PC controller. The workstations employ a Graphic User Interface screen design for quick and easy use. For simpler operations, keyboard entry workstations are also available.

Workstations are connected to a port on a multi-port com munication board at the Back Office System Controller.

All order entry and other guest check handling is done at front end workstations. Various operational features are available so workstations can be effective for all types of food service needs, such as server entry, cashier, bartender, quick service and drive thru.

Workstation Options

These devices connect directly to the Crystal Point Workstations, rather than the Back Office PC System Controller.

Guest Check Printer

•

Options include a slip (hard check) printer, dot-matrix printers and thermal printers.

•

The primary function of the Guest Check Printer is to print guest checks. Chapter 2 of this manual shows examples of FDS Crystal Point Guest Checks and describes programmable options available.

•

The guest check printer can be used to print a record of employee clock in and outs.

•

The Server Report and Server Credit Card Report can be printed on the guest check printer.

•

Workstations can be set up so guest checks are printed at remote preparation printers.

1-5

Introduction FDS Crystal Point

Magnetic Stripe Reader

MagStrip Readers are used to read credit card

•

information with Credit Card Authorization.

Can also be used as a security device for reading

•

server and/or manager identification numbers from magnetic cards.

Customer Display

Shows the check total to the customer when the

•

check is recalled and {SUBTOTAL} or {TOTAL} is pressed.

Shows the amount tendered and the amount of

•

change due when the check is paid out .

On Crystal Point touch stations, can optionally show

•

the price of each menu item as it is entered on a check (by workstations).

q One or two Cash Drawers

• Two cash drawers may be used at a workstation, keeping separate Cash Drawer Reports for each drawer.

1-6

FDS Crystal Point Introduction

Remote Preparation Area Printers

Remote printers are located in food and beverage prepara tion areas. These are also referred to as RKP’s for Remote Kitchen Printers. Remote printers are connected to a port on a multi-port communication board at the Back Office System Controller.

Preparation areas include the kitchen, bar, etc.

When a check is “sent” to the kitchen, the system sorts

all of its menu items by prep area. It then routes the menu items and modifiers to the appropriate location.

Prep Areas can be “chained” to accommodate applica

tions such as expediter stations.

q Menu items print in regular print and modifiers print in

enhanced print. The enhanced print option depends on the printer being used.

q The system can be set up so guest check receipts from

workstations can be printed at preparation areas.

q Many of the same printer models used as remote print-

ers are also used as guest check printers when connected directly to a workstation.

1-7

Introduction FDS Crystal Point

Manager Printer

The Manager printer is an 80-column printer connected to the parallel port on the Back Office System Controller.

The Manager Printer prints daily and other period sys

tem reports which can be set up to run automatically at the end of each business day.

Can also print as needed from a library of each day’s re

ports that are saved on the Back Office System Controller.

In addition, up-to-the-minute front end reports of to

day’s sales can be printed by a Manager from any front end workstation.

q List of all programming data including menu items, em-

ployees, etc. can also be printed at the Manager Printer.

1-8

FDS Crystal Point Introduction

FDS-CP System Start Up

FDS Crystal Point Restaurant applications are started from the Windows NT Start Bar. Shortcuts can also be created on the Desktop.

Back Office

1. From the Windows NT Start Menu, select PROGRAMS.

2. Select FDS Crystal Point Restaurant System.

A list of FDS Crystal Point software modules

displays.

3. Select the appropriate applications as needed:

•

CRYSTAL POINT BASE CONTROL MODULE To begin front-end applications. Touch stations will begin the program download and keyboard stations will display a Server NO. or Cashier NO. prompt.

•

CRYSTAL POINT CBASE SYSTEM MANAGER To perform programming, view or print saved reports, access Inventory and Messages.

1-9

Introduction FDS Crystal Point

CRYSTAL POINT TOUCH STATION

•

To start the workstation software from which all front end operations are completed. Running the workstation software from the back office PC is an option. It enables all front end functions to be done from the back office.

DELIVERY BACK OFFICE

•

To set up Delivery defaults, maintain the Delivery Customer Information database and print Delivery reports.

CREDIT CARD AUTHORIZATION and CREDIT CARD

•

FILE SERVER To start Credit Card Authorization software.

CREDIT CARD SHUTDOWN

•

To turn off the Credit Card Authorization module.

Crystal Point Touch Stations

1. From the Windows 98 Start Menu, select PROGRAMS.

2. Select FDS CRYSTAL POINT.

3. Select CRYSTAL.

4. Screen displays options (for 10 seconds) to Change Hardware Configuration or Boot Immediately.

Select BOOT IMMEDIATELY.

5. Screen displays prompt:

Downloading Data from the FDS CPU.

6. When the download is complete, the Server Screen displays.

1-10

FDS Crystal Point Introduction

FDS-CP System Proper Shutdown

Note

Always use proper shut down procedures to avoid loss of data or damage to files.

Close FDS-CP Applications

Crystal Point touch station(s) Application

At each Touch Station and the Back Office Controller:

1. From the Server Screen, press {MANAGER}.

2. Index manager code, press {ENTER}.

3. Select {MANAGEMENT}.

4. Select {END~CRYSTAL~POINT}.

FDS Crystal Point Base Control Module

At the Back Office Controller:

1. From the CBase Main Menu, choose FILE.

2. Select SHUTDOWN FDS.

3. Type the word STOP.

4. Select SHUTDOWN.

CBase System Manager

At the Back office Controller:

1. From the CBase Main Menu, select FILE.

2. Select EXIT.

1-11

Introduction FDS Crystal Point

Shut Down PC Controllers

DO NOT turn off a Windows NT/95/98 PC without complet ing the following procedure:

1. Close all applications.

2. From the START Bar, select SHUT DOWN.

3. Select SHUT DOWN THE COMPUTER.

4. Select {OK}.

5. Screen prompts:

It’s now safe to turn off your computer.

6. Turn the computer off.

1-12

FDS Crystal Point Introduction

Software Modules Overview

Below is a summary of some of the different software mod ules of the system:

Crystal Point Base Control Module

This is the main module of the system.

It contains the operating system for all front end

•

procedures. Those procedures, for both Servers and Managers, are detailed in this manual.

While the front end is performing restaurant

•

operations, it stores all open checks, employee clock ins and outs and all report totals.

• It stores the restaurant’s main database of the menu, employees and all other programmable information.

• It automatically backs up all programming, configuration and report records every day.

Crystal Point CBase System Manager

The FDS Crystal Point CBase System Manager, or CBase software provides a back office management system for many of the FDS-CP System functions (listed below).

CBase System functions are as follows:

Programming Tables

Allows off-line programming of the FDS Crystal Point Base Control Module.

→

That means changes can be made to any programmable information, such as adding employees or changing menu items from the back office.

→

When the operator is ready, changes are sent instantaneously to the FDS-CP without any interruption in front end operations.

Inventory System

1-13

Introduction FDS Crystal Point

CBase allows easy set up and maintenance of

the FDS-CP’s Inventory System.

The setup is the same as for Programming

→

Tables - data is input and sent from the backroom, without any interruption in front end operations.

Employee Messages

CBase provides a simple way to create the mes

sage files the FDS-CP system displays to employees.

The messages display at the Crystal Point

→

Touch stations when an employee clocks in or out.

Menu Item Notes

As part of the Messaging feature, managers can

also create files describing menu items.

Menu Item Notes display at either the Crys-

→

tal Point Touch stations or keyboard entry workstations when the server presses the {ITEM~NOTES} key then specifies a menu item.

q Reports

CBase provides a means with which to display and/or print reports and guest checks automati cally saved by the FDS-CP System during Sys tem Resets.

Delivery Back Office Software

The FDS Delivery Back Office Software provides a system to manage delivery customer information captured through the front end workstations.

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Customer information can be entered and printed on delivery tickets independent of this software module.

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It is also used as a mechanism for capturing the phone number information provided by an optional Caller ID interface unit.

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Toshiba FDS CRYSTAL POINT User Manual

Table of Contents