Toshiba E-STUDIO 555 Troubleshooting

MULTIFUNCTIONAL DIGITAL SYSTEMS

Troubleshooting Guide

©2009 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC. No patent liability is assumed, however, with respect to the use of the information contained herein.

Preface 1

Preface

Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions.

 How to read this manual

 Symbols in this manual

In this manual, some important items are described with the symbols shown below. Be sure to read these items before using this equipment.

Other than the above, this manual also describes information that may be useful for the operation of this equipment with the following signage:

 Screens

y Screens on this manual may differ from the actual ones depending on how the equipment is used, such as the status

of the installed options.

y The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT format, the

display or the order of buttons in the illustrations may differ from that of your equipment.

 Trademarks

y The official name of Windows 2000 is Microsoft Windows 2000 Operating System. y The official name of Windows XP is Microsoft Windows XP Operating System. y The official name of Windows Vista is Microsoft Windows Vista Operating System. y The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System. y The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System. y Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products are

trademarks of Microsoft Corporation in the US and other countries.

y Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari, TrueType, and LaserWriter are trademarks of Apple Inc. in the US

and other countries.

y Adobe, Adobe Acrobat, Adobe Reader, Adobe Acrobat Reader, and PostScript are trademarks of Adobe Systems

Incorporated.

y Mozilla, Firefox and the Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U.S. and

other countries.

y IBM, AT and AIX are trademarks of International Business Machines Corporation. y NOVELL, NetWare, and NDS are trademarks of Novell, Inc. y TopAccess is a trademark of Toshiba Tec Corporation. y Other company names and product names in this manual are the trademarks of their respective companies.

This equipment provides the scanning function as an option. However, this optional scanning function is already installed in some models.

Indicates a potentially hazardous situation which, if not avoided, could result in death, serious injury, or serious damage, or fire in the equipment or surrounding objects.

Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury, partial damage to the equipment or surrounding objects, or loss of data.

Indicates information to which you should pay attention when operating the equipment.

Describes handy information that is useful to know when operating the equipment.

Pages describing items related to what you are currently doing. See these pages as required.

CONTENTS 3

CONTENTS

Preface....................................................................................................................................... 1

Chapter 1 TROUBLESHOOTING FOR THE HARDWARE

Messages Displayed on the Touch Panel .............................................................................. 8

Clearing a Paper Jam ............................................................................................................. 11

Locating a paper jam ........................................................................................................... 11

Clearing a paper jam ........................................................................................................... 12

Paper jam in the Reversing Automatic Document Feeder (Lower) ..................................... 13

Paper jam in the Reversing Automatic Document Feeder (Upper) ..................................... 14

Paper jam in the bypass tray ............................................................................................... 15

Paper jam in the External Large Capacity Feeder (optional)............................................... 16

Paper jam in the Finisher, Hole Punch Unit and Inserter (all optional)................................ 17

Paper jam inside of the equipment ...................................................................................... 22

Clearing paper jams caused by a wrong paper size setting ................................................ 26

Clearing a Staple Jam ............................................................................................................ 31

Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 ................................ 31

Staple jam in the Saddle Stitch Finisher MJ-1029............................................................... 32

Staple jam in the saddle stitch unit ...................................................................................... 34

Replacing a Toner Cartridge ................................................................................................. 37

Replacing a “Near Empty” toner cartridge ........................................................................... 40

Refilling With Staples............................................................................................................. 42

Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples.................................. 42

Refilling Saddle Stitch Finisher MJ-1029 staples ................................................................ 43

Refilling saddle stitch unit staples........................................................................................ 45

Cleaning the Hole Punch Dust Bin ....................................................................................... 47

Chapter 2 TROUBLESHOOTING FOR COPYING

Copying Problems.................................................................................................................. 50

Chapter 3 TROUBLESHOOTING FOR PRINTING

Print Job Problems................................................................................................................. 54

Clearing print job errors .......................................................................................................54

Cannot remember the document password for a Private Print job...................................... 56

Printer Driver Problems .........................................................................................................57

Cannot print (port setting problems) .................................................................................... 57

Command line options not processed ................................................................................. 57

Retrieval of printer configuration failed................................................................................ 57

Cannot print a job as expected using PS3 printer driver ..................................................... 58

Cannot change settings on the [Fonts] tab and the [Configuration] tab .............................. 58

Network Connection Problems ............................................................................................. 59

Cannot print with the equipment (network connection problems)........................................ 59

Cannot print with SMB print................................................................................................. 59

Cannot print properly with AppleTalk print........................................................................... 59

Client Problems ..................................................................................................................... 60

Checking the client status.................................................................................................... 60

Hardware Problems................................................................................................................ 61

Startup page not printed ...................................................................................................... 61

4 CONTENTS

Print jobs not output ............................................................................................................ 61

Chapter 4 TROUBLESHOOTING FOR SCANNING

Scanning Problems ................................................................................................................ 64

Cannot E-mail my scans...................................................................................................... 64

Cannot find the data saved in the shared folder.................................................................. 64

Chapter 5 TROUBLESHOOTING FOR e-Filing

e-Filing Web Utility Problems ................................................................................................ 66

e-Filing Web Utility terminates the session.......................................................................... 66

Numerous sub windows repeatedly appear ........................................................................ 66

Displaying the items in the Contents Frame takes a long time............................................ 66

Error messages ................................................................................................................... 67

Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Locating the Equipment in the Network............................................................................... 70

Cannot locate the equipment in the network ....................................................................... 70

Cannot locate the equipment with Local Discovery............................................................. 71

Equipment does not respond to ping command .................................................................. 72

LDAP Search and Authentication Problems........................................................................ 73

Network shutdown occurs or touch panel disabled after LDAP search ............................... 73

LDAP authentication takes a long time................................................................................ 73

Printing Problems (Network Related) ................................................................................... 74

SMB print and Point&Print in a Windows operating system environment ........................... 74

Raw TCP or LPR print in a Windows operating system environment ................................. 74

IPP print in a Windows operating system environment ....................................................... 75

Novell print in a NetWare environment................................................................................ 75

Macintosh environment ....................................................................................................... 76

UNIX/Linux environment...................................................................................................... 76

Network Fax (N/W-Fax) Driver Problems.............................................................................. 77

N/W-Fax Driver Installation Error Messages ....................................................................... 77

N/W-Fax Driver General Errors ........................................................................................... 78

Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Hardware Status Icons on TopAccess [Device] Tab........................................................... 80

Error Messages ...................................................................................................................... 82

Error Codes............................................................................................................................. 86

Error codes on print jobs ..................................................................................................... 86

Error codes on transmission and reception ......................................................................... 88

Error codes on scan jobs..................................................................................................... 91

Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

When You Think Something Is Wrong With the Equipment............................................... 96

General operations ..............................................................................................................96

Originals and paper .............................................................................................................97

CONTENTS 5

Regular Maintenance .............................................................................................................98

INDEX ..................................................................................................................................................................... 99

6 CONTENTS

1.TROUBLESHOOTING FOR THE

HARDWARE

This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples.

Messages Displayed on the Touch Panel .............................................................................. 8

Clearing a Paper Jam............................................................................................................. 11

Locating a paper jam............................................................................................................................................11

Clearing a paper jam ............................................................................................................................................12

Paper jam in the Reversing Automatic Document Feeder (Lower) ......................................................................13

Paper jam in the Reversing Automatic Document Feeder (Upper) ......................................................................14

Paper jam in the bypass tray................................................................................................................................15

Paper jam in the External Large Capacity Feeder (optional)................................................................................16

Paper jam in the Finisher, Hole Punch Unit and Inserter (all optional).................................................................17

Paper jam inside of the equipment .......................................................................................................................22

Clearing paper jams caused by a wrong paper size setting.................................................................................26

Clearing a Staple Jam............................................................................................................31

Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 .................................................................31

Staple jam in the Saddle Stitch Finisher MJ-1029 ................................................................................................32

Staple jam in the saddle stitch unit .......................................................................................................................34

Replacing a Toner Cartridge ................................................................................................. 37

Replacing a “Near Empty” toner cartridge ............................................................................................................40

Refilling With Staples............................................................................................................. 42

Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples...................................................................42

Refilling Saddle Stitch Finisher MJ-1029 staples..................................................................................................43

Refilling saddle stitch unit staples.........................................................................................................................45

Cleaning the Hole Punch Dust Bin ....................................................................................... 47

1 TROUBLESHOOTING FOR THE HARDWARE

8 Messages Displayed on the Touch Panel

Messages Displayed on the Touch Panel

When a message appears on the touch panel, see the table below to solve the problem.

Message Problem Description Corrective Action

Misfeed in *** Paper jam has occurred inside the

equipment.

Remove the jammed paper following the guidance displayed on the touch panel.  P.11 “Clearing a Paper Jam”

Check paper size setting on control panel for drawer N

Paper jam has occurred because of the mismatch between the paper size placed in drawer N and the size registered for the drawer N in the equipment.

Just removing the jammed paper does not prevent another paper jam. Be sure to correctly register the paper size in the equipment.  P.26 “Clearing paper jams caused by a wrong paper size setting”

Wait (Performing Self-check) The equipment is undergoing

maintenance to keep its imaging quality.

Wait until the adjustment is completed and the message disappears.

Check the original and set it again The original is jammed inside of the

Reversing Automatic Document Feeder.

Remove the jammed original following the guidance on the touch panel.  P.13 “Paper jam in the Reversing Automatic Document Feeder (Lower)”

The direction or the size of the original placed on the Reversing Automatic Document Feeder is incorrect.

Check the direction and the size of the original and then replace it on the Reversing Automatic Document Feeder. Then reattempt the operation.

Change direction of original The orientation of the original placed

on the original glass is incorrect.

Change the orientation of the original by 90 degrees and place it on the original glass.

Change from this mode Count over, cannot store anymore

The number of originals to be scanned has reached the limit of 2000 sheets during scanning. (The magazine sort or page number function is used.)

Reduce the number of originals to be scanned to less than 2000 sheets, and try again.

READY (CHECK SADDLE STITCH STAPLER)

Staple jam has occurred in the stapler of the saddle stitch unit.

Remove the jammed staples.  P.34 “Staple jam in the saddle stitch unit”

READY (CHECK SADDLE STITCH STAPLER)

No staples are left in the stapler of the saddle stitch unit.

Refill the staples.  P.45 “Refilling saddle stitch unit staples”

READY (CHECK STAPLER) Staple jam has occurred in the stapler

of the finisher.

Remove the jammed staples.  P.31 “Clearing a Staple Jam”

READY (CHECK STAPLER) No staples are left in the stapler of the

finisher.

Refill the staples.  P.42 “Refilling With Staples”

READY (HOLE PUNCH DUST BIN IS FULL)

Hole punch dust bin is full of paper punchings.

Remove the paper punchings.  P.47 “Cleaning the Hole Punch Dust Bin”

READY (INNER TRAY FULL) The exit tray of the equipment is full of

paper.

Remove the paper from the exit tray of the equipment.

Add paper No paper is left in a drawer or on the

bypass tray.

Set paper in the drawer or on the bypass tray. The touch panel indicates which drawer (or the bypass tray) has no paper. To set paper, refer to the Copying Guide.

Call for service The equipment requires adjusting by

a service technician.

Contact your service representative with the error code displayed on the right side of the touch panel.

Never attempt to repair, disassemble or modify the equipment by yourself.

You could cause a fire or get an electric shock. Always contact your service representative for maintenance or repair of the internal parts of the equipment.

Examine stapler in the Saddle Stitch unit

Staple jam has occurred in the stapler of the saddle stitch unit.

Remove the jammed staples.  P.34 “Staple jam in the saddle stitch unit”

Check staple cartridge in the Saddle Stitch unit

No staples are left in the stapler of the saddle stitch unit.

Refill the staples.  P.42 “Refilling With Staples”

Check staple cartridge No staples are left in the stapler of the

finisher.

Refill the staples.  P.42 “Refilling With Staples”

Examine Stapler Staple jam has occurred in the stapler

of the finisher.

Remove the jammed staples.  P.31 “Clearing a Staple Jam”

1 TROUBLESHOOTING FOR THE HARDWARE

Messages Displayed on the Touch Panel 9

Saving energy Press START button The equipment has entered into the

energy saving mode since it has not been used for a certain time.

Press any of the [START], [COPY], [e-FILING], [SCAN], [PRINT], [FAX] and [ENERGY SAVER] buttons to clear the energy saving mode.

CHANGE DRAWER TO CORRECT PAPER SIZE

No paper suitable for the original is set.

Place the suitable size paper for the original in the drawer.

The size of the original is not detected correctly because the original is sent from the Reversing Automatic Document Feeder at a skew.

Replace the original while aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight. If you do not want the equipment strictly to distinguish A4 and LT, or A3 and LD at the scanning of the original, contact your service technician or service representative.

Time for periodic maintenance The equipment requires inspection

and maintenance by a service technician.

Contact your service representative for maintenance.

POWER FAILURE A job was interrupted by a power

failure or some other reason.

The print or fax job may be incomplete. Press [JOB STATUS] to check whether any jobs are unfinished. To clear the messages, press the [FUNCTION CLEAR] button twice.

ERASING DATA The Data Overwrite Enabler is

clearing the data.

This message is displayed if the Data Overwrite Enabler (optional) is installed. You can operate the equipment while the message is displayed.

Check paper size setting on control panel for Bypass

Paper jam has occurred because of a mismatch between the paper size placed in the bypass tray and the size registered for the bypass tray in the equipment.

Register the paper size correctly. Just releasing the paper jam does not prevent another paper jam.  P.26 “Clearing paper jams caused by a wrong paper size setting”

Set the paper on the bypass tray again.

The paper placed on the bypass tray jammed.

Remove the jammed paper and set the paper again.

Check the direction or size of the paper on the bypass tray and press START

The direction or the size of the paper placed on the bypass tray is incorrect.

Check the direction and the size of the paper and then replace it on the bypass tray.

Reboot the machine An error has occurred in the

equipment and it stopped normal operation.

Rebooting the equipment may correct the error. To reboot the equipment, turn the main power switch off and then on.

Toner near Empty Toner is running out. Prepare a new toner cartridge.

y Replace a toner cartridge after the message

“Install new toner cartridge” is displayed.

y If you replace a toner cartridge with a new one

while some toner is still left, make sure to clear the counter. This is necessary for the equipment to display the next “Toner near Empty” message at the proper time. For the procedure, see below.  P.40 “Replacing a “Near Empty” toner cartridge”

Open the toner cover Install new toner cartridge

No toner is left. Open the toner cover and replace the toner cartridge

with a new one. (About another 2000 copies can be made after this message appears. The number varies depending on the conditions of copying.)  P.37 “Replacing a Toner Cartridge”

Please Empty Hole Punch Waste The Hole Punch Unit dust bin is full. Remove the paper punchings.

 P.47 “Cleaning the Hole Punch Dust Bin”

The number of originals exceeds the limit Will you copy stored originals?

The number of image scanning exceeded the maximum (about 2000 in A4 or LT).

To print out the data for the originals stored (scanned) until the message appeared, press [YES] on the touch panel. To delete the stored data, press [NO].

Not enough Work Space to store originals Will you print out stored originals?

Internal memory available ran out while scanning.

To print out the data for the originals stored (scanned) until the message appeared, press [YES] on the touch panel. To delete the stored data, press [NO].

Message Problem Description Corrective Action

1 TROUBLESHOOTING FOR THE HARDWARE

10 Messages Displayed on the Touch Panel

Error Codes

The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these error codes in Chapter 7.  P.86 “Error Codes”

1 TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Jam 11

Clearing a Paper Jam

 Locating a paper jam

The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as follows:

The paper jam symbol helps you locate the paper jam.

1. Finisher and Hole Punch Unit (both optional) ( P.1 7 )

2. Inserter (optional) ( P.17)

3. Reversing Automatic Document Feeder (lower) ( P.1 3 )

4. Reversing Automatic Document Feeder (upper) ( P.14)

5. Inside of the equipment (paper exit area) ( P.2 2 )

6. Inside of the equipment (paper transport area) ( P.2 2 )

7. Bypass tray ( P. 1 5 )

8. External Large Capacity Feeder (optional) ( P.1 6 )

9. Inside of the equipment (paper feed area) ( P.22)

10. Inside of the equipment (duplexing unit area) ( P. 2 2 )

11. Inside of the equipment (reversing area) ( P.22)

12. Saddle stitch unit (optional) ( P.17)

The picture of the hardware device shown on the touch panel differs depending on the finisher options installed.

Error code

Error message

Paper jam symbols

Guidance for clearing paper jams

11 9

1012

4 5321 6

1 TROUBLESHOOTING FOR THE HARDWARE

12 Clearing a Paper Jam

 Clearing a paper jam

Remove paper jammed inside the equipment after you have cleared all other jams. If you fail to clear all other jams first, the jammed paper may be torn and left inside the equipment.

Clear the paper jam

Clear the paper jam following the guidance shown on the touch panel. Press or to scroll the pages.

After clearing the jam, close all the opened covers.

The equipment starts the warm-up. Follow the guidance on the touch panel.

 Tips on removing the jammed paper

Note the following points in removing the jammed paper.

Remove paper jammed inside the equipment after you have cleared all other jams.

If you fail to clear all other jams first, the jammed paper may be torn and left inside the equipment. Remove paper jammed inside the equipment after you have cleared all other jams.

Remove the jammed paper carefully so as not to tear it.

To avoid tearing the jammed paper, remove the paper slowly with both hands. Using force may tear the paper, making it more difficult to remove. See also that no pieces of torn paper are left inside the equipment.

When the paper jam sign remains after removing the jammed paper;

Depending on the timing of the occurrence, no jammed paper may be found where the paper jam sign indicates. If the sign does not disappear after you have removed the jammed paper, follow the steps as instructed on the touch panel.

Do not touch the fuser unit or the metal portion around it.

Do not touch the fuser unit or the metal portion around it when removing the paper jammed inside the equipment. This could burn you or the shock could cause you to get your hand injured in the machine.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Jam 13

1 TROUBLESHOOTING FOR THE HARDWARE

 If paper jams occur frequently

The following are the common causes of paper jams. If the problem persists, check for the following situations.

y An unsuitable original is placed on the Reversing Automatic Document Feeder. y Unavailable paper with the equipment is used. y Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the

equipment.

y All the jammed paper has not been removed. y There is too little or too much of a gap between the paper and the side guide in the drawer. y The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer.

 Paper jam in the Reversing Automatic Document Feeder (Lower)

Do not touch the transfer belt.

Do not touch the transfer belt when you removing the paper jammed inside the equipment. Doing so may cause damage on the equipment or result in a poor output.

Open the Reversing Automatic Document Feeder.

Open the reverse cover and remove the original.

Close the reverse cover.

1 TROUBLESHOOTING FOR THE HARDWARE

14 Clearing a Paper Jam

 Paper jam in the Reversing Automatic Document Feeder (Upper)

Close the Reversing Automatic Document Feeder.

Raise the lever and open the upper cover.

Remove the original.

Turn the dial to remove the original.

Open the transport guide and remove the original.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Jam 15

1 TROUBLESHOOTING FOR THE HARDWARE

Close the transport guide.

Lower the original feeder tray.

 Paper jam in the bypass tray

Raise the original feeder tray, and remove the original under the guide plate.

Close the upper cover.

Pull out the jammed paper in the bypass tray.

1 TROUBLESHOOTING FOR THE HARDWARE

16 Clearing a Paper Jam

 Paper jam in the External Large Capacity Feeder (optional)

Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder.

Separate the External Large Capacity Feeder (optional) from the equipment.

Move it slowly while pushing the lock lever.

Remove the jammed paper by turning the green dial.

Remove the jammed paper from the equipment.

Pull out the feeder tray and remove the jammed paper.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Jam 17

1 TROUBLESHOOTING FOR THE HARDWARE

 Paper jam in the Finisher, Hole Punch Unit and Inserter (all optional)

Close the Hole Punch Unit cover.

Close the feeder tray and connect the External Large Capacity Feeder to the equipment.

Slowly move the External Large Capacity Feeder placing your hands on the positions shown in the figure.

Separate the finisher from the equipment.

Separate the finisher from the equipment while pressing the lock lever. Place your hand on portion A in the figure and then move the finisher carefully.

When the Hole Punch Unit is installed, open the Hole Punch Unit cover.

Turn the green knob until the triangle mark ( ) falls within the designated area of the label.

Remove paper that sticks out from the paper feeding side.

1 TROUBLESHOOTING FOR THE HARDWARE

18 Clearing a Paper Jam

Close the jam access cover of the Inserter.

Close the lower cover.

When the Inserter is installed, pull out the lever to open its jam access cover.

Remove the jammed paper.

Open the lower cover of the Inserter.

Remove the jammed paper.

Raise the paper feeding tray of the Inserter, and then remove the jammed paper.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Jam 19

1 TROUBLESHOOTING FOR THE HARDWARE

Close the guide.

Open the upper cover of the finisher.

Pull the knob 1 to open the buffer roller cover, and then remove the jammed paper.

Pull the knob up in the rear side of the finisher to open the guide.

Remove the jammed paper.

Pull the knob 2 up to open the buffer roller.

1 TROUBLESHOOTING FOR THE HARDWARE

20 Clearing a Paper Jam

Close the upper cover of the finisher.

Return the paper feed tray of the Inserter to its original position.

Remove the jammed paper.

Remove paper that sticks out from the paper exit side of the finisher.

When the Saddle Stitch Finisher and the Inserter are installed together, open the front cover of the Inserter.

Open the guide plate of the saddle stitch unit.

Remove the jammed paper.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Jam 21

1 TROUBLESHOOTING FOR THE HARDWARE

Close the guide plate.

When the Saddle Stitch Finisher and the Inserter are installed together, close the lower cover of the Inserter.

When the Saddle Stitch Finisher is installed, open the lower cover of the Saddle Stitch Finisher.

Turn the right-hand knob counterclockwise until it stops.

While pushing the left-hand knob, turn it clockwise to remove the jammed paper.

Open the paper exit cover of the saddle stitch unit.

1 TROUBLESHOOTING FOR THE HARDWARE

22 Clearing a Paper Jam

Close the paper exit cover of the saddle stitch unit and the lower cover of the Saddle Stitch Finisher.

 Paper jam inside of the equipment

Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder.

Remove the jammed paper.

Connect the finisher to the equipment.

Connect the finisher with the equipment while pressing the lock lever. Place your hand on portion A in the figure and then move the finisher carefully.

Be careful not to let your fingers be caught between the finisher and the equipment.

Separate the External Large Capacity Feeder (optional) from the equipment when the External Large Capacity Feeder is attached.

Move it slowly while pushing the lock lever.

Open the paper feed cover.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Jam 23

1 TROUBLESHOOTING FOR THE HARDWARE

Close the drawer and the paper feed cover.

Close the bypass cover.

Remove the jammed paper from the drawer.

Open the paper source drawer and remove the jammed paper.

Open the bypass cover.

Remove the jammed paper.

When the External Large Capacity Feeder is installed, connect it with the equipment.

Move it slowly placing your hands on the point shown in the figure.

1 TROUBLESHOOTING FOR THE HARDWARE

24 Clearing a Paper Jam

When the finisher is installed, separate it from the equipment.

Separate the finisher from the equipment while pressing the lock lever. Place your hand on portion A in the figure and then move the finisher carefully.

Open the exit cover.

Remove the jammed paper on the exit cover side.

Do not touch the metal portion of the reverse unit (A in the figure) or the guide plate (B in the figure).

It could burn or injure you.

Remove the jammed paper from the middle of the reverse unit.

Open the front cover of the equipment.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Jam 25

1 TROUBLESHOOTING FOR THE HARDWARE

Close the exit cover.

Turn the green knob of the fuser unit counterclockwise to remove the jammed paper.

When the finisher is installed, connect it with the equipment.

Connect the finisher with the equipment while pressing the lock lever. Place your hand on portion A in the figure and then move the finisher carefully.

Be careful not to let your fingers be caught between the finisher and the equipment.

Turn the lever of the transfer/transport unit clockwise by 90 degrees to unlock it. Then pull out the transfer/ transport unit.

Pull out the transfer/transport unit until it stops.

Open the fuser unit cover.

Do not touch the fuser unit and around the metal area around it.

It could burn or injure you.

Turn the green knob of the fuser unit counterclockwise to remove the jammed paper.

1 TROUBLESHOOTING FOR THE HARDWARE

26 Clearing a Paper Jam

Close the fuser unit cover slowly.

Close the duplexer guide.

Close the front cover of the equipment.

 Clearing paper jams caused by a wrong paper size setting

Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on control panel for drawer N” or “Check paper size setting on control panel for Bypass” appears on the touch panel.

Open the duplexer guide.

Remove the jammed paper.

Push the transfer/transport unit into the equipment carefully while holding its lever. Then turn the lever counterclockwise by 90 degrees to lock it.

1.TROUBLESHOOTING FOR THE HARDWARE

Clearing a Paper Jam 27

1 TROUBLESHOOTING FOR THE HARDWARE

In this case, just clearing the jammed paper does not prevent another paper jam. Be sure to follow the procedure below. During the operation, the guidance for clearing the paper jam on the touch panel is not displayed. Take notes of the following before operation: where the paper jam occurred and for which drawer the paper size setting is incorrectly registered.

Troubleshooting differs depending on how the paper jam has occurred:

 P.27 “Jam when making copies or prints (using a drawer)”  P.29 “Jam when making copies or prints (using the bypass tray)”  P.29 “Jam when printing from the FAX”

 Jam when making copies or prints (using a drawer)

Remove the jammed paper.

Press the [POWER] button on the control panel until a sound is heard.

“Shutdown in progress” appears on the menu. After a while, the power of the equipment is turned OFF.

Press the [POWER] button on the control panel.

The equipment starts warming-up.

Press the [USER FUNCTIONS] button on the control panel.

1 TROUBLESHOOTING FOR THE HARDWARE

28 Clearing a Paper Jam

Press the [USER] tab to enter the [USER] menu and press [DRAWER].

Press the drawer button indicated in the message.

Press the paper size button for the paper that is set in the drawer.

Press the [USER FUNCTIONS] button to return to the basic menu and try copying or printing again.

+ 74 hidden pages