Toshiba e-STUDIO351c, e-STUDIO451c, e-STUDIO281c User Manual

SERVICE HANDBOOK

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS

e-STUDIO281c/351c/451c

File No. SHE050003B0 R05032182700-TTEC Ver02_2005-11

GENERAL PRECAUTIONS REGARDING THE SERVICE FOR

e-STUDIO281c/351c/451c

The installation and service should be done by a qualified service

technician.

1) Transportation/Installation

- When transporting/installing the equipment, employ four persons and be sure to hold the positions as shown in the figure. The equipment is quite heavy and weighs approximately 113 kg (249 lb), therefore pay full attention when handling it.

- Be sure not to hold the movable parts or units (e.g. the control panel, ADU or RADF) when transporting the equipment.

- Be sure to use a dedicated outlet with AC 110 V / 13.2 A, 115 V or 127 V / 12 A, 220-240 V or 240 V / 8 A for its power source.

- The equipment must be grounded for safety.

- Select a suitable place for installation. Avoid excessive heat, high humidity, dust, vibration and direct sunlight.

- Provide proper ventilation since the equipment emits a slight amount of ozone.

- To insure adequate working space for the copying operation, keep a minimum clearance of 80 cm (32”) on the left, 80 cm (32”) on the right and 10 cm (4”) on the rear.

- The equipment shall be installed near the socket outlet and shall be accessible.

- Be sure to fix and plug in the power cable securely after the installation so that no one trips over it.

2) General Precautions at Service

- Be sure to turn the power OFF and unplug the power cable during service (except for the service should be done with the power turned ON).

- Unplug the power cable and clean the area around the prongs of the plug and socket outlet once a year or more. A fire may occur when dust lies on this area.

- When the parts are disassembled, reassembly is the reverse of disassembly unless otherwise noted in this manual or other related documents. Be careful not to install small parts such as screws, washers, pins, E-rings, star washers in the wrong places.

- Basically, the equipment should not be operated with any parts removed or disassembled.

- The PC board must be stored in an anti-electrostatic bag and handled carefully using a wristband since the ICs on it may be damaged due to static electricity.

Caution: Before using the wristband, unplug the power cable of the equipment and

make sure that there are no charged objects which are not insulated in the vicinity.

- Avoid expose to laser beam during service. This equipment uses a laser diode. Be sure not to expose your eyes to the laser beam. Do not insert reflecting parts or tools such as a screwdriver on the laser beam path. Remove all reflecting metals such as watches, rings, etc. before starting service.

- Be sure not to touch high-temperature sections such as the exposure lamp, fuser unit, damp heater and areas around them.

- Be sure not to touch high-voltage sections such as the chargers, transfer belt, 2nd transfer roller, developer, IH control circuit, high-voltage transformer, exposure lamp control inverter, inverter for the LCD backlight and power supply unit. Especially, the board of these components should not be touched since the electric charge may remain in the capacitors, etc. on them even after the power is turned OFF.

- Make sure that the equipment will not operate before touching potentially dangerous places (e.g. rotating/operating sections such as gears, belts pulleys, fans and laser beam exit of the laser optical unit).

- Be careful when removing the covers since there might be the parts with very sharp edges underneath.

- When servicing the equipment with the power turned ON, be sure not to touch live sections and rotating/operating sections. Avoid exposing your eyes to laser beam.

- Use designated jigs and tools.

- Use recommended measuring instruments or equivalents.

- Return the equipment to the original state and check the operation when the service is finished.

3) Important Service Parts for Safety

- The breaker, door switch, fuse, thermostat, thermofuse, thermistor, IC-RAMs including lithium batteries, etc. are particularly important for safety. Be sure to handle/install them properly. If these parts are short-circuited and their functions become ineffective, they may result in fatal accidents such as burnout. Do not allow a short-circuit or do not use the parts not recommended by Toshiba TEC Corporation.

4) Cautionary Labels

- During servicing, be sure to check the rating plate and cautionary labels such as “Unplug the power cable during service”, “CAUTION. HOT”, “CAUTION. HIGH VOLTAGE”, “CAUTION. LASER BEAM”, etc. to see if there is any dirt on their surface and if they are properly stuck to the equipment.

5) Disposal of the Equipment, Supplies, Packing Materials, Used Batteries and IC-RAMs

- Regarding the recovery and disposal of the equipment, supplies, packing materials, used batteries and IC-RAMs including lithium batteries, follow the relevant local regulations or rules.

Caution:

Dispose of used batteries and IC-RAMs including lithium batteries according to this manual.

Attention:

Se débarrasser de batteries et IC-RAMs usés y compris les batteries en lithium selon ce manuel.

Vorsicht:

Entsorgung der gebrauchten Batterien und IC-RAMs (inclusive der Lithium-Batterie) nach diesem Handbuch.

1. SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES ......................................... 1-1

1.1 Specifications....................................................................................................................... 1-1

1.2 Accessories ......................................................................................................................... 1-7

1.3 Options ................................................................................................................................ 1-8

1.4 Supplies............................................................................................................................... 1-9

1.5 System List ........................................................................................................................ 1-10

2. ERROR CODE AND SELF-DIAGNOSTIC MODE........................................................ 2-1

2.1 Error Code List..................................................................................................................... 2-1

2.1.1 Jam........................................................................................................................... 2-1

2.1.2 Service call ...............................................................................................................2-7

2.1.3 Error in Internet FAX / Scanning Function.............................................................. 2-13

2.1.4 Printer function error............................................................................................... 2-21

2.2 Self-diagnosis Modes ........................................................................................................ 2-23

2.2.1 Input check (Test mode 03).................................................................................... 2-25

2.2.2 Output check (test mode 03) .................................................................................. 2-34

2.2.3 Test print mode (test mode 04) .............................................................................. 2-37

2.2.4 Adjustment mode (05) ............................................................................................ 2-38

2.2.5 Setting mode (08) ................................................................................................... 2-85

2.2.6 Pixel counter......................................................................................................... 2-198

2.2.7 Classification List of Adjustment Mode (05) / Setting Mode (08).......................... 2-208

3. ADJUSTMENT .............................................................................................................. 3-1

3.1 Adjustment Order (Image Related Adjustment)................................................................... 3-1

3.2 Adjustment of the Auto-Toner Sensor ................................................................................. 3-2

3.3 Performing Image Quality Control ....................................................................................... 3-5

3.4 Image Dimensional Adjustment........................................................................................... 3-6

3.4.1 General description .................................................................................................. 3-6

3.4.2 Paper alignment at the registration roller ................................................................. 3-8

3.4.3 Printer related adjustment ........................................................................................ 3-9

3.4.4 Scanner related adjustment ................................................................................... 3-14

3.5 Image Quality Adjustment (Copying Function) .................................................................. 3-21

3.5.1 Automatic gamma adjustment ................................................................................ 3-21

3.5.2 Color Deviation Adjustment .................................................................................... 3-22

3.5.3 Density adjustment ................................................................................................. 3-28

3.5.4 Color balance adjustment....................................................................................... 3-29

3.5.5 Gamma balance adjustment .................................................................................. 3-30

3.5.6 Offsetting adjustment for background processing .................................................. 3-30

3.5.7 Judgment threshold for ACS .................................................................................. 3-31

3.5.8 Sharpness adjustment............................................................................................ 3-31

3.5.9 Setting range correction ......................................................................................... 3-32

3.5.10 Setting range correction (Adjustment of background peak) ................................... 3-32

3.5.11 Adjustment of smudged/faint text ........................................................................... 3-33

3.5.12 Adaptation to highlighter......................................................................................... 3-33

3.5.13 Beam level conversion setting................................................................................ 3-34

3.5.14 Maximum toner density adjustment to paper type.................................................. 3-34

3.5.15 Maximum text density adjustment .......................................................................... 3-35

3.5.16 Text/Photo reproduction level adjustment .............................................................. 3-35

3.5.17 Black reproduction switching at the Twin color copy mode .................................... 3-36

3.5.18 Background adjustment(Black Mode) .................................................................... 3-36

3.6 Image Quality Adjustment (Printing Function) ................................................................... 3-37

3.6.1 Automatic gamma adjustment ................................................................................ 3-37

3.6.2 Color deviation adjustment ..................................................................................... 3-38

June 2005 © TOSHIBA TEC e-STUDIO281c/351c/451c CONTENTS

3.6.3 Gamma balance adjustment (Black Mode) ............................................................ 3-38

3.6.4 Color balance adjustment (Color Mode)................................................................. 3-39

3.6.5 Adjustment of smudged/faint text ........................................................................... 3-39

3.6.6 Upper limit value at Toner Saving Mode ................................................................ 3-40

3.6.7 Dot size adjustment in black printing ...................................................................... 3-40

3.6.8 Maximum toner density adjustment to paper type.................................................. 3-40

3.6.9 Image processing: Gamma correction table all clearing......................................... 3-40

3.7 Image Quality Adjustment (Scanning Function) ................................................................ 3-41

3.7.1 Gamma balance adjustment .................................................................................. 3-41

3.7.2 Density adjustment (Black Mode)........................................................................... 3-42

3.7.3 Background adjustment (Gray Scale Mode) .......................................................... 3-43

3.7.4 Background adjustment (Color Mode).................................................................... 3-43

3.7.5 Judgment threshold for ACS .................................................................................. 3-44

3.7.6 Sharpness adjustment............................................................................................ 3-44

3.7.7 Setting range correction ......................................................................................... 3-45

3.7.8 Setting range correction (Adjustment of background peak) ................................... 3-45

3.7.9 Fine adjustment of black density ............................................................................ 3-46

3.7.10 RGB conversion method selection ......................................................................... 3-46

3.7.11 Reproduction ratio of primary scanning direction (black) ....................................... 3-47

3.7.12 Reproduction ratio of primary scanning direction (color) ........................................ 3-47

3.8 High-Voltage Transformer Setting ..................................................................................... 3-48

3.8.1 General description ................................................................................................ 3-48

3.8.2 Setting at the replacement of high-voltage transformer ......................................... 3-48

3.9 Adjustment of the Scanner Section ................................................................................... 3-49

3.9.1 Carriages ................................................................................................................ 3-49

3.9.2 Lens unit................................................................................................................. 3-53

3.10 Adjustment of the Paper Feeding System ......................................................................... 3-55

3.10.1 Sheet sideways deviation caused by paper feeding .............................................. 3-55

3.11 Adjustment of the Developer Unit...................................................................................... 3-57

3.11.1 Doctor-to-sleeve gap (black developer unit)........................................................... 3-57

3.11.2 Doctor-to-sleeve gap (color developer unit) ........................................................... 3-59

3.11.3 Black developer unit lift up/down timing adjustment............................................... 3-61

3.12 Adjustment of the RADF (MR-3018).................................................................................. 3-63

3.12.1 Adjustment of RADF Position ................................................................................. 3-63

3.12.2 Adjustment of RADF Height ................................................................................... 3-68

3.12.3 Adjustment of Skew................................................................................................ 3-70

3.12.4 Adjustment of the Leading Edge Position .............................................................. 3-73

3.12.5 Adjustment of Horizontal Position .......................................................................... 3-74

3.12.6 Adjustment of Copy Ratio....................................................................................... 3-76

3.12.7 Adjustment of RADF Opening/Closing Sensor....................................................... 3-77

3.13 Adjustment of the Finisher (MJ-1022)................................................................................ 3-78

3.13.1 Adjusting the jogging plate width ............................................................................ 3-78

3.13.2 Adjusting the angle of the jogging plate ................................................................. 3-80

3.13.3 Adjusting the overlap of the sensor flag ................................................................. 3-81

3.13.4 Adjusting the tension of the stack processing motor belt ....................................... 3-82

3.13.5 Releasing the stack tray guide lever fixing plate .................................................... 3-84

3.13.6 Adjustment of the upper tray angle ........................................................................ 3-85

3.13.7 DIP switch functions ............................................................................................... 3-87

3.14 Adjustment of the Finisher (MJ-1023/1024)....................................................................... 3-89

3.14.1 Adjusting the alignment position (Finisher unit)...................................................... 3-89

3.14.2 Adjusting the staple position (Finisher unit)............................................................ 3-90

3.14.3 Adjusting the folding position (Saddle stitcher unit)................................................ 3-91

3.14.4 Fine adjustment of binding/folding position (Saddle stitcher unit) .......................... 3-94

3.14.5 Sensor output adjustment (Puncher unit)............................................................... 3-94

3.14.6 Registering the number of punch holes (Puncher unit) .......................................... 3-95

e-STUDIO281c/351c/451c CONTENTS June 2005 © TOSHIBA TEC

4. PREVENTIVE MAINTENANCE (PM)............................................................................ 4-1

4.1 PM Support Mode................................................................................................................ 4-1

4.1.1 General description .................................................................................................. 4-1

4.1.2 Operational flow and operational screen .................................................................. 4-1

4.1.3 Work flow of parts replacement ................................................................................ 4-8

4.2 General Descriptions for PM Procedure.............................................................................. 4-9

4.3 Operational Items in Overhauling ...................................................................................... 4-10

4.4 Preventive Maintenance Checklist..................................................................................... 4-11

4.5 PM KIT............................................................................................................................... 4-28

4.6 Jig List ............................................................................................................................... 4-29

4.7 Grease List ........................................................................................................................ 4-30

4.8 Precautions for Storing and Handling Supplies ................................................................. 4-31

4.8.1 Precautions for storing TOSHIBA supplies ............................................................ 4-31

4.8.2 Checking and cleaning of photoconductive drum................................................... 4-31

4.8.3 Checking and cleaning of drum cleaning blade and transfer belt cleaning blade... 4-32

4.8.4 Handling of drum cleaner brush ............................................................................. 4-32

4.8.5 Handling of transfer belt ......................................................................................... 4-32

4.8.6 Checking and cleaning of fuser belt and pressure roller ........................................ 4-33

4.8.7 Checking and replacing the oil roller and cleaning roller ........................................ 4-33

4.8.8 Checking and cleaning of discharge brush ............................................................ 4-34

5. TROUBLESHOOTING .................................................................................................. 5-1

5.1 Diagnosis and Prescription for Each Error Code ................................................................. 5-1

5.1.1 Paper transport jam (paper exit section) .................................................................. 5-1

5.1.2 Paper misfeeding ..................................................................................................... 5-3

5.1.3 Paper transport jam ................................................................................................ 5-10

5.1.4 Other paper jam ..................................................................................................... 5-18

5.1.5 Cover open jam ...................................................................................................... 5-20

5.1.6 RADF jam ............................................................................................................... 5-24

5.1.7 Finisher jam ............................................................................................................ 5-29

5.1.8 Drive system related service call ............................................................................ 5-43

5.1.9 Paper feeding system related service call .............................................................. 5-44

5.1.10 Scanning system related service call ..................................................................... 5-50

5.1.11 Fuser unit related service call................................................................................. 5-51

5.1.12 Communication related service call........................................................................ 5-54

5.1.13 RADF related service call ....................................................................................... 5-55

5.1.14 Circuit related service call ...................................................................................... 5-55

5.1.15 Laser optical unit related service call ..................................................................... 5-57

5.1.16 Finisher related service call .................................................................................... 5-58

5.1.17 Image control related service call........................................................................... 5-69

5.1.18 Copy process related service call........................................................................... 5-72

5.1.19 Toner density control related service call ............................................................... 5-76

5.1.20 Other service call.................................................................................................... 5-80

5.1.21 Error in Internet FAX / Scanning Function.............................................................. 5-81

5.2 Troubleshooting for the Image........................................................................................... 5-95

5.3 Replacement of PC Boards and HDD ............................................................................. 5-127

5.3.1 Replacing HDD..................................................................................................... 5-127

5.3.2 Replacing SYS board ........................................................................................... 5-129

5.3.3 Replacing SLG board ........................................................................................... 5-130

5.3.4 Replacing or clearing NVRAM.............................................................................. 5-130

5.3.5 Cautions when Data overwrite kit (GP-1060) is installed .................................... 5-131

5.3.6 HDD information display....................................................................................... 5-132

5.4 Other errors ..................................................................................................................... 5-134

6. FIRMWARE UPDATING ............................................................................................... 6-1

6.1 Firmware Updating with Download Jig ................................................................................ 6-2

June 2005 © TOSHIBA TEC e-STUDIO281c/351c/451c CONTENTS

6.1.1 PWA-DWNLD-350-JIG2 (48 MB) ............................................................................. 6-4

6.1.2 Writing the data to the download jig (PWA-DWNLD-350-JIG) ............................... 6-13

6.1.3 K-PWA-DLM-320.................................................................................................... 6-15

6.2 Firmware Updating with USB Storage Device................................................................... 6-26

6.2.1 Appendix ................................................................................................................ 6-41

7. POWER SUPPLY UNIT ................................................................................................ 7-1

7.1 Output Channel ................................................................................................................... 7-1

7.2 Fuse..................................................................................................................................... 7-3

7.3 Configuration of Power Supply Unit..................................................................................... 7-4

8. REMOTE SERVICE....................................................................................................... 8-1

8.1 Auto Supply Order ............................................................................................................... 8-1

8.1.1 Outline ...................................................................................................................... 8-1

8.1.2 Setting Item .............................................................................................................. 8-2

8.1.3 Setting procedure ..................................................................................................... 8-4

8.1.4 Order Sheet Format ............................................................................................... 8-11

8.2 Service Notification............................................................................................................ 8-13

8.2.1 Outline ....................................................................................................................8-13

8.2.2 Setting ....................................................................................................................8-13

8.2.3 Items to be notified ................................................................................................. 8-19

9. DATA CLONING with USB STORAGE DEVICE ......................................................... 9-1

10. WIRE HARNESS CONNECTION DIAGRAMS ........................................................... 10-1

10.1 AC Wire Harness ............................................................................................................... 10-1

10.2 DC Wire Harness ....................................................................................................... Appendix

10.3 Electric Parts Layout.................................................................................................. Appendix

e-STUDIO281c/351c/451c CONTENTS June 2005 © TOSHIBA TEC

05/11

1. SPECIFICATIONS/ACCESSORIES/OPTIONS/ SUPPLIES

2. ERROR CODE AND SELF-DIAGNOSTIC MODE

3. ADJUSTMENT

4. PREVENTIVE MAINTENANCE (PM)

5. TROUBLESHOOTING

6. FIRMWARE UPDATING

7. POWER SUPPLY UNIT

8. REMOTE SERVICE

9. DATA CLONING with USB STORAGE DEVICE

10. WIRE HARNESS CONNECTION DIAGRAMS

05/11

1. SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES

1.1 Specifications

yCopy process .......................... Indirect electrophotographic process (dry)

yType......................................... Desktop type (Console type: when optional Paper Feed Pedestal

(PFP) or optional Large Capacity Feeder (LCF) is installed.)

yOriginal table ........................... Fixed type (the left rear corner used as guide to place originals)

yAccepted originals ................... Original type: Sheets, books and 3-dimensional objects

Note that when the optional Reversing Automatic Document Feeder is used, carbon, bounded or stapled originals cannot be accepted, and

paper type of the original should be 35-157g/m Cover) for single-sided copy and 50-157 g/m

Cover) for double-sided copy. Maximum size: A3/LD

• Copy speed (Copies/min.)

e-STUDIO281c

Paper supply

Paper size

A4, LT 28 (11) 28 (11) 16 (5) 28 (11) 28 (11)

B5, A5-R, ST-R -

A4-R, B5-R, LT-R 21 (5) 21 (5) 16 (5) 21 (5) -

B4, LG 18 (5) 18 (5) 16 (5) 18 (5) -

A3, LD 16 (5) 16 (5) 16 (5) 16 (5) -

Drawer

Size specified

Bypass feed

Size not

specified

(9.3 lb. Bond -58 lb.

(13.3 lb. Bond -58 lb.

PFP

LCF

(A4/LT only)

e-STUDIO351c

Paper supply

Paper size

A4, LT 35 (11) 35 (11) 21 (5) 35 (11) 35 (11)

B5, A5-R, ST-R -

A4-R, B5-R, LT-R 28 (5) 28 (5) 21 (5) 28 (5) -

B4, LG 24 (5) 24 (5) 21 (5) 24 (5) -

A3, LD 21 (5) 21 (5) 21 (5) 21 (5) -

Drawer

Size specified

Bypass feed

Size not

specified

PFP

LCF

(A4/LT only)

e-STUDIO451c

Paper supply

Paper size

A4, LT 45 (11) 45 (11) 22 (5) 45 (11) 45 (11)

B5, A5-R, ST-R -

A4-R, B5-R, LT-R 32 (5) 32 (5) 22 (5) 32 (5) -

B4, LG 26 (5) 26 (5) 22 (5) 26 (5) -

A3, LD 22 (5) 22 (5) 22 (5) 22 (5) -

Drawer

Size specified

Bypass feed

Size not

specified

PFP

LCF

(A4/LT only)

* "-" means "Not acceptable". * When originals are manually placed for single-sided, continuous copying. * Plain paper is selected for the paper type. * When the Reversing Automatic Document Feeder is used, copying in the speed of 28, 35 and 45

sheets per minute are only possible under the following conditions:

June 2005 © TOSHIBA TEC e-STUDIO281c/351c/451c SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES

1 - 1

• Original: A4 or LT (single-sided)

• Mode: APS and Automatic density not selected, Plain paper mode

• Number of copies: Black mode: 28 sheets or more (e-STUDIO281c), 35 sheets or more (e-STUDIO351c), 45 sheets or more (e-STUDIO451c) Color mode: 11 sheets or more

• Reproduction ratio: 100%

* The values in ( ) can be realized in the color mode.

Thick paper / OHP e-STUDIO281c

Thick1 (81 g/m

Paper size

A4, LT 28 (11) 28 (11) 16 (5) 28 (11) 28 (11)

B5, A5-R, ST-R -

A4-R, B5-R, LT-R 20 (5) 20 (5) 16 (5) 20 (5) -

B4, LG 18 (5) 18 (5) 16 (5) 18 (5) -

A3, LD 16 (5) 16 (5) 16 (5) 16 (5) -

Thick2 (106 g/m

Paper size

A4, LT, B5, A5-R, ST-R - 20 (6) 10 (2) - -

A4-R, B5-R, LT-R - 14 (3) 10 (2) - -

B4, LG - 11 (3) 10 (2) - -

A3, LD - 10 (2) 10 (2) - -

to 105 g/m2, 21 lb. Bond to 28 lb. Bond)

Paper supply

to 163 g/m2, 29 lb. Bond to 90 lb. Index)

Paper supply

Drawer

Bypass feed

Size specified

Bypass feed

Size specified

Size not

specified

Size not

specified

PFP

LCF

(A4/LT only)

LCF

(A4/LT only)

Thick3 (164 g/m

Paper supply

Paper size

A4, LT, B5, A5-R, ST-R - 20 (2) 10 (2) - -

A4-R, B5-R, LT-R - 14 (2) 10 (2) - -

B4, LG - 11 (2) 10 (2) - -

A3, LD - 10 (2) 10 (2) - -

to 209 g/m2, 91 lb. Index to 110 lb. Index)

Bypass feed

Drawer

Size specified

Size not

specified

PFP

LCF

(A4/LT only)

OHP

Paper supply

Paper size

A4, LT - 10 (3) - - -

e-STUDIO281c/351c/451c SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES June 2005 © TOSHIBA TEC

Drawer

Size specified

Bypass feed

Size not

specified

1 - 2

PFP

LCF

(A4/LT only)

e-STUDIO351c

Thick1 (81 g/m

Paper supply

Paper size

A4, LT 30 (11) 30 (11) 16 (5) 30 (11) 30 (11)

B5, A5-R, ST-R -

A4-R, B5-R, LT-R 23 (5) 23 (5) 16 (5) 23 (5) -

B4, LG 19 (5) 19 (5) 16 (5) 19 (5) -

A3, LD 16 (5) 16 (5) 16 (5) 16 (5) -

Thick2 (106 g/m

Paper supply

Paper size

A4, LT, B5, A5-R, ST-R - 20 (6) 10 (2) - -

A4-R, B5-R, LT-R - 14 (3) 10 (2) - -

B4, LG - 11 (3) 10 (2) - -

A3, LD - 10 (2) 10 (2) - -

Thick3 (164 g/m

Paper supply

Paper size

A4, LT, B5, A5-R, ST-R - 20 (2) 10 (2) - -

A4-R, B5-R, LT-R - 14 (2) 10 (2) - -

B4, LG - 11 (2) 10 (2) - -

A3, LD - 10 (2) 10 (2) - -

to 105 g/m2, 21 lb. Bond to 28 lb. Bond)

Bypass feed

Drawer

to 163 g/m2, 29 lb. Bond to 90 lb. Index)

Drawer

to 209 g/m2, 91 lb. Index to 110 lb. Index)

Drawer

Size specified

Bypass feed

Size specified

Bypass feed

Size specified

Size not

specified

Size not

specified

Size not

specified

PFP

LCF

(A4/LT only)

LCF

(A4/LT only)

LCF

(A4/LT only)

OHP

Paper supply

Paper size

A4, LT - 10 (3) - - -

June 2005 © TOSHIBA TEC e-STUDIO281c/351c/451c SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES

Drawer

Size specified

Bypass feed

Size not

specified

1 - 3

PFP

LCF

(A4/LT only)

e-STUDIO451c

Thick1 (81 g/m

Paper supply

Paper size

A4, LT 30 (11) 30 (11) 16 (5) 30 (11) 30 (11)

B5, A5-R, ST-R -

A4-R, B5-R, LT-R 23 (5) 23 (5) 16 (5) 23 (5) -

B4, LG 19 (5) 19 (5) 16 (5) 19 (5) -

A3, LD 16 (5) 16 (5) 16 (5) 16 (5) -

Thick2 (106 g/m

Paper supply

Paper size

A4, LT, B5, A5-R, ST-R - 20 (6) 10 (2) - -

A4-R, B5-R, LT-R - 14 (3) 10 (2) - -

B4, LG - 11 (3) 10 (2) - -

A3, LD - 10 (2) 10 (2) - -

Thick3 (164 g/m

Paper supply

Paper size

A4, LT, B5, A5-R, ST-R - 20 (2) 10 (2) - -

A4-R, B5-R, LT-R - 14 (2) 10 (2) - -

B4, LG - 11 (2) 10 (2) - -

A3, LD - 10 (2) 10 (2) - -

to 105 g/m2, 21 lb. Bond to 28 lb. Bond)

Bypass feed

Drawer

to 163 g/m2, 29 lb. Bond to 90 lb. Index)

Drawer

to 209 g/m2, 91 lb. Index to 110 lb. Index)

Drawer

Size specified

Bypass feed

Size specified

Bypass feed

Size specified

Size not

specified

Size not

specified

Size not

specified

PFP

LCF

(A4/LT only)

LCF

(A4/LT only)

LCF

(A4/LT only)

OHP

Paper supply

Paper size

A4, LT - 10 (3) - - -

Drawer

Size specified

Bypass feed

Size not

specified

PFP

LCF

(A4/LT only)

* "-" means "Not acceptable". * When originals are manually placed for single side, continuous copying. * The bypass copying speed is measured with the paper size specified. * The values in ( ) can be realized in the color mode.

e-STUDIO281c/351c/451c SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES June 2005 © TOSHIBA TEC

1 - 4

* System copy speed

Copy mode

Single-sided originals

↓

Single-sided copies

Single-sided originals

↓

Double-sided copies

Double-sided originals

↓

Double-sided copies

Double-sided originals

↓

Single-sided copies

e-STUDIO281c e-STUDIO351c e-STUDIO451c

1 set 31.26 (71.97) 28.15 (71.97) 24.99 (71.97)

3 sets 74.07 (182.19) 61.02 (182.19) 50.03 (182.19)

5 sets 116.64 (289.94) 95.19 (289.94) 76.63 (289.94)

1 set 32.61 (81.63) 29.65 (81.63) 28.49 (81.63)

3 sets 74.69 (189.38) 64.92 (189.38) 60.76 (189.38)

5 sets 117.45 (299.04) 101.75 (299.04) 92.2 (299.04)

1 set 64.24 (138.12) 63.54 (138.12) 63.01 (138.12)

3 sets 150.73 (355.91) 134.25 (355.91) 126.36 (355.91)

5 sets 234.59 (574.51) 205.69 (574.51) 189.67 (574.51)

1 set 58.85 (128.31) 58.76 (128.31) 58.09 (128.31)

3 sets 143.68 (347.08) 126.57 (347.08) 110.94 (347.08)

5 sets 228.58 (565.02) 194.49 (565.02) 165.19 (565.02)

Sec.

* Shows the period of time from when the [START] button is pressed until the message "Ready" is dis-

played. (10 sheets of A4/LT size original are set on the RADF and one of the copy modes above is selected.)

* Setting: when in the Text/Photo mode with Automatic density and APS/AMS set to OFF, or when in

the sort mode with paper fed from the upper drawer. * The Saddle Stitch Finisher and hole punch unit not installed. * The values in ( ) are the speeds of when in the color mode.

• Copy paper

Drawer ADU PFP LCF Bypass copy Remarks

Size

Weight

Special paper

A3 to A5-R,

LD to ST-R,

13" LG,

8.5"SQ

64 to 105 g/m

17 to 28 lb.

Bond

A4, LT

A3 to A6-R, LD to ST-R, 13"

LG, 8.5"SQ, 305 x 457 mm

(Non-standard or userspec-

64 to 209 g/m

64 to 209 g/m2, 17 lb. Bond

(thickness: 80µm or thicker)

(12" x 18")

ified sizes can be set.)

, 17 lb. Bond

to 110 lb. Index

(Continuous feeding)

to 110 lb. Index

(Single paper feeding)

Labels, OHP film

Special paper recom-

mended by Toshiba Tec

yFirst copy time ......................... Approx. 6.8 sec. or less (black), approx. 16.2 sec. or less (color)

(A4/LT, upper drawer, 100%, original placed manually)

yWarming-up time ..................... Approx. 40 sec. (Stand-alone, temperature: 20°C)

yMultiple copying....................... Up to 999 copies; Key in set numbers

yReproduction ratio ................... Actual ratio: 100±0.5%

Zooming: 25 to 400% in increments of 1% (25 to 200% when using RADF)

yResolution/Gradation............... Scanning: 600 dpi x 600 dpi

Printing: Equivalent to 2400 dpi x 600 dpi (black) Equivalent to 600 dpi x 600 dpi (color)

June 2005 © TOSHIBA TEC e-STUDIO281c/351c/451c SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES

1 - 5

yEliminated portion.................... Leading edges: 3.0±2.0 mm, Side/trailing edges: 2.0±2.0 mm (black

copy) Leading edges: 5.0±2.0 mm, Side/trailing edges: 2.0±2.0 mm (color copy) Leading / trailing edges: 5.0±2.0 mm, Side edges: 5.0±2.0 mm (black / color print)

yPaper feeding .......................... Standard drawers:

2 drawers (stack height 60.5 mm, equivalent to 550 sheets; 64 to 80 g/

(17 to 22 lb. Bond)) PFP: Option (One drawer or two: stack height 60.5 mm, equivalent to 550

sheets; 64 to 80 g/m

(17 to 22 lb. Bond)) LCF: Option (Stack height 137.5 mm x 2: equivalent to 2500 sheets; 64 to 80

g/m

(17 to 22 lb. Bond))

Bypass feeding: Stack height 11 mm: equivalent to 100 sheets; 64 to 80 g/m

(17 to 22

lb. Bond)

yCapacity of originals in the reversing automatic document feeder (Option)

.................................................. A3 to A5-R, LD to ST-R:

100 sheets / 80 g/m

(Stack height 16 mm or less)

yAutomatic duplexing unit ......... Stackless, Switchback type

yToner supply............................ Automatic toner density detection/supply

Toner cartridge replacing method

yDensity control......................... Automatic density mode and manual density mode selectable in 11

steps

yWeight ..................................... Approximately 113 kg (249 lb.)

yPower requirements ................ AC 110 V / 13.2 A, 115 V or 127 V / 12 A

220-240 V or 240 V / 8 A (50/60 Hz)

* The acceptable value of each voltage is ±10%.

yPower consumption................. 1.5 kW or less (100 V series), 17 kW or less (200 V series)

* The electric power is supplied to the RADF, Finisher, PFP and LCF through the equipment.

yTotal counter............................ Electronical counter

yDimensions of the equipment...................... See the figure below (W 660 x D 758 x H 739 (mm))

* When the tilt angle of the control panel is 45 degrees.

758

45°

739

660

Fig.1-1

e-STUDIO281c/351c/451c SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES June 2005 © TOSHIBA TEC

1 - 6

1.2 Accessories

Unpacking/Setup instruction 1 set

Operator’s manual 4 pcs. (except for MJD and ASU)

Operator's manual pocket 1 pc.

Power cable 1 pc.

Warranty sheet 1 pc. (for NAD)

Setup report 1 set (for NAD, MJD and CND)

PM sticker 1 pc. (for MJD)

Drum (installed inside of the equipment) 1 pc.

Control panel stopper 1 pc.

Color developer holder 6 pc.

Rubber plug 4 pcs.

Blind seal (small / large) 3 pcs. /1 pc.

CD-ROM 3 pcs.

Developer material (Y, M, C, K) 1 pc. each (for CND)

Screw M4 x 8 1 pc.

Guide 1 pc.

Approval sheet 1 set (for CND)

Toner cartridge (Y, M, C, K) 1 pc. each (for CND)

Platen cover 1 pc. (for CND)

* Machine version

NAD: North America MJD: Europe AUD: Australia ASD: Asia, Argentine TWD: Taiwan SAD Saudi Arabia ASU Saudi Arabia, Asia CND China KRD Korea JPD: Japan

June 2005 © TOSHIBA TEC e-STUDIO281c/351c/451c SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES

1 - 7

1.3 Options

Platen cover KA-3511PC / -C Reversing Automatic Document Feeder (RADF) MR-3018 Drawer module MY-1021 / -C Paper Feed Pedestal (PFP) KD-1011 / -C Large Capacity Feeder (LCF) KD-1012 A4/LT / A4-C Hanging Finisher MJ-1022 / -C Finisher MJ-1023 / -C Saddle Stitch Finisher MJ-1024 / -C Hole punch unit MJ-6004 N/E/F/S / E-C Staple cartridge STAPLE-1600 (for MJ-1022)

STAPLE-2000 (for MJ-1023/1024) STAPLE-600

(for saddle stitcher of MJ-1024) Bridge kit KN-3511 / -C Work table KK-3511 / -C Damp heater kit MF-3511U/E FAX unit GD-1200 NA/AU/AS/EU/C/TW 2nd line for fax unit GD-1160 NA/EU-N/C/TW 128 MB Expansion memory GC-1181 512 MB Expansion memory GC-1230 Wireless LAN module GN-1040/1041 PCI slot GO-1060 Scrambler board GP-1040 Bluetooth module GN-2010 Antenna GN-3010 Parallel interface kit GF-1140 Data overwrite kit GP-1060 Desk MH-1700 Harness kit for coin controller GQ-1020

Notes:

1. The bridge kit (KN-3511) is necessary for installation of the finisher (MJ-1022, MJ-1023 or MJ-

1024).

2. The finisher (MJ-1023 or MJ-1024) is necessary for installation of the hole punch unit (MJ6004N/E/F/S).

3. The PCI slot (GO-1060) is necessary for the installation of the scrambler board (GP-1040) and the parallel interface kit (GF-1140).

4. The antenna (GN-3010) is necessary to enable the wireless LAN module (GN-1040/1041) and the bluetooth module (GN-2010).

5. Up to 1 antenna (GN-3010) can be connected to the wireless LAN module (GN-1040/1041).

6. When the wireless LAN module (GN-1040/1041) and the bluetooth module (GN-2010) are installed together, only 1 antenna (GN-3010) can be connected to each.

e-STUDIO281c/351c/451c SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES June 2005 © TOSHIBA TEC

1 - 8

05/11

1.4 Supplies

Drum OD-3511N

Toner bag PS-TB-281C/ C-E/ C-C

Developer (K) D-3511-K

Developer (Y) D-281C-Y

Developer (M) D-281C-M

Developer (C) D-281C-C

Toner cartridge (K) PS-ZT281C-K(4) NAD

PS-ZT281C-EK(1) MJD

PS-ZT3511DK Others

PS-ZT3511TK TWD

PS-ZT3511CK CND

Toner cartridge (Y) PS-ZT281C-Y(4) NAD

PS-ZT281C-EY(1) MJD

PS-ZT3511DY Others

PS-ZT3511TY TWD

PS-ZT3511CY CND

Toner cartridge (M) PS-ZT281C-M(4) NAD

PS-ZT281C-EM(1) MJD

PS-ZT3511DM Others

PS-ZT3511TM TWD

PS-ZT3511CM CND

Toner cartridge (C) PS-ZT281C-C(4) NAD

PS-ZT281C-EC(1) MJD

PS-ZT3511DC Others

PS-ZT3511TC TWD

PS-ZT3511CC CND

June 2005 © TOSHIBA TEC e-STUDIO281c/351c/451c SPECIFICATIONS/ACCESSORIES/OPTIONS/SUPPLIES

1 - 9

1.5 System List

KK-3511

Work Tray

KA-3511PC

Platen Cover

MF-3511U/E

Damp Heater

Feeder (LCF)

Large Capacity

KD-1012 A4/LT

KD-1011

Paper Feed

Pedestal (PFP)

)

RADF

(

MR-3018

Document Feeder

Reversing Automatic

KN-3511

Bridge Kit

FAX unit

GD-1200

EU/C/TW

NA/AU/AS/

FAX unit

GD-1160

2nd Line for

NA/EU-N/C/TW

memory

GC-1181

Expansion

memory

GC-1230

Expansion

module

Wireless LAN

GN-1040/1041

module

GN-2010

Bluetooth

Antenna

GN-3010

PCI slot

GO-1060

board

GP-1040

Scrambler

Parallel

GF-1140

interface kit

Data

GP-1060

overwrite kit

MY-1021

Drawer Module

Hole Punch Unit

MJ-6004 N/E/F/S

STAPLE-600

Staple Cartridge

MJ-1022

Hanging Finisher

STAPLE-1600

Staple Cartridge

STAPLE-2000

Finisher

MJ-1023

Finisher

MJ-1024

Saddle stitch

Fig.1-2

1 - 10

05/11

2. ERROR CODE AND SELF-DIAGNOSTIC MODE

2.1 Error Code List

The following error codes is displayed at the upper right of the screen when the “CLEAR PAPER” or “CALL SERVICE” symbol is blinking.

2.1.1 Jam

Error code Classification Contents Troubleshooting

E010 Paper exit jam Jam not reaching the exit sensor : The paper which

has passed through the fuser unit does not reach the exit sensor.

E020 Paper exit jam Stop jam at the exit sensor: The trailing edge of the

paper does not pass the exit sensor after its leading edge has reached this sensor.

E030 Other paper jam Power-ON jam: The paper is remaining on the

paper transport path when power is turned ON.

E061 Incorrect paper size setting for upper drawer: The

size of paper in the 1st drawer differs from size setting of the equipment.

E062 Incorrect paper size setting for lower drawer: The

size of paper in the 2nd drawer differs from size setting of the equipment.

E063 Incorrect paper size setting for PFP upper drawer:

The size of paper in the 3rd drawer differs from size setting of the equipment.

E064 Incorrect paper size setting for PFP lower drawer:

The size of paper in the 4th drawer differs from size setting of the equipment.

E065 Incorrect paper size setting for bypass tray: The

size of paper in the bypass tray differs from size setting of the equipment.

E090 Image data delay jam: Image data to be printed

cannot be prepared.

Ch.5.1.1

Ch.5.1.4

2 - 1

Error code Classification Contents Troubleshooting

E110 Paper misfeeding ADU misfeeding (Paper not reaching the registra-

Ch.5.1.2 tion sensor): The paper which has passed through ADU does not reach the registration sensor during duplex printing.

E120 Bypass misfeeding (Paper not reaching the regis-

Ch.5.1.2 tration sensor): The paper fed from the bypass tray does not reach the registration sensor.

E130 Upper drawer misfeeding (Paper not reaching the

Ch.5.1.2 upper drawer feed sensor): The paper fed from the upper drawer does not reach the upper drawer feed sensor.

E140 Lower drawer misfeeding (Paper not reaching the

Ch.5.1.2 lower drawer feed sensor): The paper fed from the lower drawer does not reach the lower drawer feed sensor.

E150 PFP upper drawer misfeeding (Paper not reaching

Ch.5.1.2 the PFP upper drawer feed sensor): The paper fed from the PFP upper drawer does not reach the PFP upper drawer feed sensor.

E160 PFP lower drawer misfeeding (Paper not reaching

Ch.5.1.2 the PFP lower drawer feed sensor): The paper fed from the PFP lower drawer does not reach the PFP lower drawer feed sensor.

E190 LCF misfeeding (Paper not reaching the LCF feed

Ch.5.1.2 sensor): The paper fed from the LCF does not reach the LCF feed sensor.

E200 Paper transport jam Upper drawer transport jam (Paper not reaching the

Ch.5.1.3 registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor.

2 - 2

Error code Classification Contents Troubleshooting

E210 Paper transport jam Lower drawer transport jam (Paper not reaching the

Ch.5.1.3 registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor.

E220 Lower drawer transport jam (Paper not reaching the

Ch.5.1.3 upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the lower drawer feed sensor.

E300 PFP upper drawer transport jam (Paper not reach-

Ch.5.1.3 ing the registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor.

E310 PFP upper drawer transport jam (Paper not reach-

Ch.5.1.3 ing the upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the lower drawer feed sensor.

E320 PFP upper drawer transport jam (Paper not reach-

Ch.5.1.3 ing the lower drawer feed sensor): The paper does not reach the lower drawer feed sensor after it has passed the PFP upper drawer feed sensor.

E330 PFP lower drawer transport jam (Paper not reach-

Ch.5.1.3 ing the registration sensor): The paper does not reach the registration sensor after it has passed the upper drawer feed sensor.

E340 PFP lower drawer transport jam (Paper not reach-

Ch.5.1.3 ing the upper drawer feed sensor): The paper does not reach the upper drawer feed sensor after it has passed the lower drawer feed sensor.

E350 PFP lower drawer transport jam (Paper not reach-

Ch.5.1.3 ing the lower drawer feed sensor): The paper does not reach the lower drawer feed sensor after it has passed the PFP upper drawer feed sensor.

E360 PFP lower drawer transport jam (Paper not reach-

Ch.5.1.3 ing the PFP upper drawer feed sensor): The paper does not reach the PFP upper drawer feed sensor after it has passed the PFP lower drawer feed sensor.

E400 Cover open jam Jam access cover open jam: The jam access cover

Ch.5.1.3 has opened during printing.

E410 Front cover open jam: The front cover has opened

Ch.5.1.5 during printing.

E420 Cover open jam PFP side cover open jam: The PFP side cover has

Ch.5.1.5 opened during printing.

E430 ADU open jam: The ADU has opened during print-

Ch.5.1.5 ing.

E440 Side cover open jam: The side cover has opened

Ch.5.1.5 during printing.

E450 LCF side cover open jam: The LCF side cover has

Ch.5.1.5 opened during printing.

E480 Bridge unit open jam: The bridge unit has opened

Ch.5.1.5 during printing.

E510 Paper transport jam

(ADU section)

Jam not reaching the ADU entrance sensor: The paper does not reach the ADU entrance sensor

Ch.5.1.3

after it is switchbacked in the exit section.

E520 Stop jam in the ADU: The paper does not reach the

Ch.5.1.3 ADU exit sensor after it has passed the ADU

entrance sensor.

2 - 3

Error code Classification Contents Troubleshooting

E550 Other paper jam Paper remaining jam on the transport path: The

Ch.5.1.4 paper is remaining on the transport path when printing is finished (caused by a multiple paper feeding).

E712 RADF jam Jam not reaching the original registration sensor:

Ch.5.1.6 The original fed from the original feeding tray does not reach the original registration sensor.

E713 Cover open jam in the read ready status: Jam

Ch.5.1.6 caused by opening of the RADF jam access cover or front cover while the RADF is waiting for the scanning start signal from the equipment.

E714 Feed signal reception jam: The feed signal is

Ch.5.1.6 received even no original exists on the original feeding tray.

E721 Jam not reaching the read sensor: The original

Ch.5.1.6 does not reach the read sensor after it has passed the registration sensor (when scanning obverse side) or the reverse sensor (when scanning reverse side).

E722 Jam not reaching the original exit/reverse sensor

Ch.5.1.6 (during scanning): The original which passed the read sensor does not reach the original exit/reverse sensor when it is transported from the scanning section to exit section.

E724 Stop jam at the original registration sensor: The

Ch.5.1.6 trailing edge of the original does not pass the original registration sensor after its leading edge has reached this sensor.

E725 Stop jam at the read sensor: The trailing edge of the

Ch.5.1.6 original does not pass the read sensor after its leading edge has reached this sensor.

E731 Stop jam at the original exit/reverse sensor: The

Ch.5.1.6 trailing edge of the original does not pass the original exit/reverse sensor after its leading edge has reached this sensor.

E860 RADF jam access cover open: The RADF jam

Ch.5.1.6 access cover has opened during RADF operation.

E870 RADF open jam: RADF has opened during RADF

Ch.5.1.6 operation.

E910 Finisher jam

(Bridge unit)

Jam at the bridge unit transport sensor 1: The paper does not reach the bridge unit transport sen-

Ch.5.1.7 [ 1 ]

sor 1 after it has passed the exit sensor.

E920 Stop jam at the bridge unit transport sensor 1: The

Ch.5.1.7 [ 1 ] trailing edge of the paper does not pass the bridge unit transport sensor 1 after its leading edge has reached the sensor.

E930 Jam at the bridge unit transport sensor 2: The trail-

Ch.5.1.7 [ 1 ] ing edge of the paper does not reach the bridge unit transport sensor 2 after its leading edge has reached the bridge unit transport sensor 1.

E940 Stop jam at the bridge unit transport sensor 2: The

Ch.5.1.7 [ 1 ] trailing edge of the paper does not pass the bridge unit transport sensor 2 after its leading edge has reached the bridge unit transport sensor 2.

E9F0 Finisher jam

(Punch unit)

Punching jam: Punching is not performed properly. [MJ-1023/1024 (when MJ-6004 is installed)]

Ch.5.1.7 [ 4 ]

2 - 4

05/07

Error code Classification Contents Troubleshooting

EA10 Finisher jam

(Finisher section)

Paper transport delay jam: The paper which has passed the bridge

Ch.5.1.7 [ 2 ]

unit does not reach the inlet sensor. [MJ-1022/ 1023/1024]

EA20 Paper transport stop jam:

Ch.5.1.7 [ 2 ] (1) The paper does not pass through the inlet sen-

sor. [MJ-1022/1023/1024]

(2) The paper has passed through the inlet sensor

but does not reach or pass the feed path sensor or processing tray sensor. [MJ-1023/1024]

EA30 Power-ON jam:

Ch.5.1.7 [ 2 ] (1) Paper exists at the inlet sensor when power is

turned ON. [MJ-1022/1023/1024]

(2) Paper exists at the feed path sensor or pro-

cessing tray sensor when power is turned ON. [MJ-1023/1024]

EA40 Finisher jam

(Finisher section)

Door open jam:

1) The finisher has been released from the equip-

Ch.5.1.7 [ 2 ]

ment during printing. [MJ-1022]

2) The upper/front cover of the finisher section or

the upper/ front door of the puncher section has opened during printing. [MJ-1023/1024]

EA50 Stapling jam: Stapling is not performed properly.

Ch.5.1.7 [ 2 ] [MJ-1022/1023/1024]

EA60 Early arrival jam: The inlet sensor detects the paper

Ch.5.1.7 [ 2 ] earlier than a specified timing. [MJ-1022/1023/ 1024]

EA70 Stack delivery jam: It cannot deliver the stack of

Ch.5.1.7 [ 2 ] paper on the intermediary process tray to the stack tray. [MJ-1022]

EA80 Finisher jam

(Saddle stitcher sec-

EA90 Door open jam: The delivery cover or inlet cover

tion)

Stapling jam: Stapling is not performed properly. [MJ-1024]

Ch.5.1.7 [ 3 ]

Ch.5.1.7 [ 3 ] has opened dur-ing printing [MJ-1024].

EAA0 Power-ON jam: Paper exists at No.1 paper sensor,

Ch.5.1.7 [ 3 ] No. 2 paper sensor, No.3 paper sensor, vertical path paper sensor or delivery sensor when power is turned ON. [MJ-1024]

EAB0 Transport stop jam: The paper which passed

Ch.5.1.7 [ 3 ] through the inlet sensor does not reach or pass No.1 paper sensor, No. 2 paper sensor, No.3 paper sensor or delivery sensor. [MJ-1024]

EAC0 Transport delay jam: The paper which has reached

Ch.5.1.7 [ 3 ] the inlet sensor does not pass through the inlet sensor. [MJ-1024]

EAD0 Other paper jam Print end command time-out jam: The printing has

Ch.5.1.7 [ 5 ] not finished normally because of the communication error between the SYS board and LGC board at the end of printing.

EAE0 Finisher jam Receiving time time-out jam: The printing has been

Ch.5.1.7 [ 5 ] interrupted because of the communication error between the equipment and finisher when the paper is transported from the equipment to the finisher.

2 - 5

Error code Classification Contents Troubleshooting

EAF0 Finisher jam

(Finisher section)

Stack return jam: It cannot load the paper which passed through the delivery roller on the intermedi-

Ch.5.1.7 [ 2 ]

ary process tray. [MJ-1022]

EB30 Finisher jam Ready time time-out jam: The equipment judges

Ch.5.1.7 [ 5 ] that the paper transport to the finisher is disabled because of the communication error between the equipment and finisher at the start of printing.

EB50 Paper transport jam Paper remaining on the transport path: The multiple

Ch.5.1.3 feeding of preceding paper caused the misfeeding of upcoming paper.

EB60 Paper remaining on the transport path: The multiple

Ch.5.1.3 feeding of preceding paper caused the misfeeding of upcoming paper (redetection after no jam is detected at [EB50]).

2 - 6

2.1.2 Service call

Error code Classification Contents Troubleshooting

C010 Drive system related

service call

C020 Developer motor abnormality: The developer motor

C030 Transport motor abnormality: The transport motor is

C040 Paper feeding system

related service call

C130 Upper drawer tray abnormality: The upper drawer

C140 Lower drawer tray abnormality: The lower drawer

C150 PFP upper drawer tray abnormality: The PFP upper

C160 PFP lower drawer tray abnormality: The PFP lower

C180 LCF tray-up motor abnormality: The LCF tray-up

C1A0 LCF end fence motor abnormality: The LCF end

C1B0 LCF transport motor abnormality: The LCF trans-

C260 Scanning system

related service call

C270 Carriage home position sensor not turning OFF

C280 Carriage home position sensor not turning ON

C360 Copy process related

service call

Main motor abnormality: The main motor is not rotating normally.

is not rotating normally.

not rotating normally.

PFP motor abnormality: The PFP motor is not rotating normally. (the case that paper can be fed from any drawer except the PFP)

tray-up motor is not rotating or the upper drawer tray is not moving normally. (the case that paper can be fed from any drawer except the upper drawer)

tray-up motor is not rotating or the lower drawer tray is not moving normally. (the case that paper can be fed from any drawer except the lower drawer)

drawer tray-up motor is not rotating or the PFP upper drawer tray is not moving normally. (the case that paper can be fed from any drawer except the PFP upper drawer)

drawer tray-up motor is not rotating or the PFP lower drawer tray is not moving normally. (the case that paper can be fed from any drawer except the PFP lower drawer)

motor is not rotating or the LCF tray is not moving normally. (the case that paper can be fed from any drawer except the LCF)

fence motor is not rotating or the LCF end fence is not moving normally. (the case that paper can be fed from any drawer except the LCF)

port motor is not rotating normally. (the case that paper can be fed from any drawer except the LCF)

Peak detection error: Lighting of the exposure lamp (white reference) is not detected when power is turned ON.

within a specified period of time: The carriage does not shift from its home position in a specified time.

within a specified period of time: The carriage does not reach to its home position in a specified period of time.

Charger cleaner motor abnormality: Charger cleaner motor is not rotating or wire cleaner is not moving normally.

Ch.5.1.8

Ch.5.1.9

Ch.5.1.10

Ch.5.1.18

2 - 7

Error code Classification Contents Troubleshooting

C411 Fuser unit related ser-

vice call

Thermistor or heater abnormality at power-ON: Abnormality of the thermistor is detected when

Ch.5.1.11

power is turned ON or the temperature of the fuser roller does not rise in a specified period of time after power is turned ON.

C412 Thermistor/heater abnormality at power-ON: Ther-

Ch.5.1.11 mistor abnormality is detected at power-ON or the fuser roller temperature does not rise within a specified period of time after power-ON.

C443 Heater abnormality after abnormality judgment (not

Ch.5.1.11 reaching to intermediate temperature)

C445 Heater abnormality after abnormality judgment

Ch.5.1.11 (pre-running end temperature abnormality)

C446 Heater abnormality after abnormality judgment

Ch.5.1.11 (pre-running end temperature abnormality)

C447 Heater abnormality after abnormality judgment

Ch.5.1.11 (temperature abnormality at ready status)

C449 Heater abnormality after abnormality judgment

Ch.5.1.11 (overheating)

C471 IH power voltage abnormality or IH initial abnormal-

Ch.5.1.11 ity (IH board initial abnormality)

C472 IH power voltage abnormality (power supply abnor-

Ch.5.1.11 mality)

C475 IH power voltage abnormality (power supply abnor-

Ch.5.1.11 mality when door is opened)

C480 Overheating of IGBT: The temperature of the IGBT

Ch.5.1.11 rises abnormally.

C490 IH control circuit or IH coil abnormality: Abnormality

Ch.5.1.11 is detected in IH control circuit or IH coil is broken/ shorted.

C4B0 Fuser unit counter abnormality Ch.5.1.11

C550 Optional communica-

tion related service call

C570 Communication error between Engine-CPU and

RADF I/F error: Communication error has occurred between the RADF and the scanner.

Ch.5.1.12

Ch.5.1.12 IPC board

C580 Communication error between IPC board and fin-

Ch.5.1.12 isher

C900 Circuit related service

call

Connection error between SYS board and LGC board

Ch.5.1.14

C940 Engine-CPU abnormality Ch.5.1.14

C950 LGC board memory abnormality Ch.5.1.14

C960 Connection error between LGC board and DRV

Ch.5.1.14 board, ID abnormality

C970 Process related ser-

vice call

C9E0 Circuit related service

call

CA10 Laser optical unit

related service call

CA20 H-Sync detection error: H-Sync signal detection PC

High-voltage transformer abnormality: Leakage of the main charger is detected.

Connection error between SLG board and SYS board, ID abnormality

Polygonal motor abnormality: The polygonal motor is not rotating normally.

Ch.5.1.18

Ch.5.1.14

Ch.5.1.15

Ch.5.1.15 board cannot detect laser beams.

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