How it Works
Toshiba
Loading...
e-STUDIO 3055c
Copying Manual
228 pgs36.36 Mb0
High Security Mode Management Manual
24 pgs602.01 Kb0
Quick Start Manual
84 pgs23.76 Mb0
Safety Information Manual
32 pgs3.01 Mb0
Service Manual
1558 pgs40.75 Mb0
Troubleshooting Manual
136 pgs21.36 Mb0
Troubleshooting Manual
126 pgs17.78 Mb0

Toshiba e-STUDIO 3055c, e-STUDIO 2555cse, e-STUDIO 3555c, e-STUDIO 5055c, e-STUDIO 3055cse Troubleshooting Manual

...
Download
MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
Troubleshooting Guide
©2012 - 2014 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.
Preface 1
Preface
How to read this manual
Symbols in this manual
In this manual, some important items are described with the symbols shown below. Be sure to read these items before using this equipment.
Other than the above, this manual also describes information that may be useful for the operation of this equipment with the following signage:
Options
For the available options, refer to “Options” in the Quick Start Guide for this equipment.
Screens
y Screens on this manual may differ from the actual ones depending on how the equipment is used, such as
the status of the installed options.
y The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT
format, the display or the order of buttons in the illustrations may differ from that of your equipment.
This equipment provides the scanning/printing function as an option. However, this optional scanning/ printing function is already installed in some models.
Indicates a potentially hazardous situation which, if not avoided, could result in death, serious injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as required.
2 Preface
Trademarks
y The official name of Windows XP is Microsoft Windows XP Operating System. y The official name of Windows Vista is Microsoft Windows Vista Operating System. y The official name of Windows 7 is Microsoft Windows 7 Operating System. y The official name of Windows 8 is Microsoft Windows 8 Operating System. y The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System. y The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System. y The official name of Windows Server 2012 is Microsoft Windows Server 2012 Operating System. y Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products
are trademarks of Microsoft Corporation in the US and other countries.
y Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari, iPhone, iPod touch, and TrueType are trademarks of
Apple Inc. in the US and other countries.
y AirPrint, AirPrint logo, and iPad are trademarks of Apple Inc. y IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under
license.
y Adobe, Acrobat, Reader, and PostScript are trademarks of Adobe Systems Incorporated. y Mozilla, Firefox and the Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the
U.S. and other countries.
y IBM, AT and AIX are trademarks of International Business Machines Corporation. y NOVELL, NetWare, and NDS are trademarks of Novell, Inc. y TopAccess is a trademark of Toshiba Tec Corporation. y Other company names and product names in this manual are the trademarks of their respective
companies.
CONTENTS 3
CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed .............................................................................................. 8
Messages Displayed on the Touch Panel ............................................................................ 10
Clearing a Paper Misfeed....................................................................................................... 15
Locating a paper misfeed .................................................................................................... 15
Clearing a paper misfeed .................................................................................................... 16
Paper misfeed in the Reversing Automatic Document Feeder (Lower) .............................. 17
Paper misfeed in the Reversing Automatic Document Feeder (Upper) .............................. 18
Paper misfeed in the drawer feeding portion....................................................................... 19
Paper misfeed in the Large Capacity Feeder ...................................................................... 20
Paper misfeed in the Paper Feed Pedestal......................................................................... 20
Paper misfeed in the drawer................................................................................................ 21
Paper misfeed in the drawer of the Large Capacity Feeder ................................................ 21
Paper misfeed in the bypass tray ........................................................................................ 22
Paper misfeed in the automatic duplexing unit.................................................................... 23
Paper misfeed on the paper transport path ......................................................................... 24
Paper misfeed in the fuser unit............................................................................................ 24
Paper misfeed in the Bridge Kit ........................................................................................... 26
Paper misfeed in the Finisher and the Hole Punch Unit...................................................... 26
Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit................................ 30
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher................................. 33
Paper misfeed in the Inner Finisher and the Hole Punch Unit............................................. 38
Clearing paper misfeeds caused by a wrong paper size setting ......................................... 41
Clearing a Staple Jam ............................................................................................................ 46
Staple jam in the finisher ..................................................................................................... 46
Staple jam in the Saddle Stitch unit..................................................................................... 50
Replacing a Toner Cartridge ................................................................................................. 52
Replacing a “Near Empty” toner cartridge ........................................................................... 55
Replacing the Waste Toner Box............................................................................................ 59
Refilling With Staples ............................................................................................................. 61
Refilling finisher staples....................................................................................................... 61
Refilling Saddle Stitch unit staples ...................................................................................... 64
Cleaning the Main Chargers and LED Print Heads ............................................................. 67
Cleaning the Hole Punch Dust Bin ....................................................................................... 70
Finisher / Saddle Stitch Finisher Hole Punch Unit............................................................... 70
Inner Finisher Hole Punch Unit............................................................................................ 70
When Printed Sheets Overflow from the Exit Tray.............................................................. 72
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 74
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 78
Clearing print job errors .......................................................................................................78
Cannot remember the document password for a Private Print job...................................... 79
4 CONTENTS
Printing a document including many graphics takes time.................................................... 79
Printer Driver Problems .........................................................................................................80
Cannot print (port setting problems) .................................................................................... 80
Cannot print (SNMP Community Name problems).............................................................. 80
Command line options not processed ................................................................................. 80
Retrieval of printer configuration failed ................................................................................ 81
Cannot change settings on the [Device Settings] tab.......................................................... 81
Network Connection Problems ............................................................................................. 82
Cannot print with the equipment (network connection problems)........................................ 82
Cannot print with SMB print................................................................................................. 82
Cannot print properly with AppleTalk print........................................................................... 83
Client Problems ..................................................................................................................... 84
Checking the client status.................................................................................................... 84
Hardware Problems................................................................................................................ 85
Print jobs not output ............................................................................................................ 85
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 88
Cannot E-mail my scans...................................................................................................... 88
Cannot find the data saved in the shared folder.................................................................. 88
Cannot perform scanning from a PC with Office 2013 ........................................................ 88
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems ................................................................................................ 90
e-Filing Web Utility terminates the session.......................................................................... 90
Numerous sub windows repeatedly appear ........................................................................ 90
Displaying the items in the Contents Frame takes a long time............................................ 90
Error messages ................................................................................................................... 91
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 94
Cannot locate the equipment in the network ....................................................................... 94
Cannot locate the equipment with Local Discovery............................................................. 96
Equipment does not respond to ping command .................................................................. 98
LDAP Search and Authentication Problems........................................................................ 99
Network shutdown occurs or touch panel disabled after LDAP search ............................... 99
LDAP authentication takes a long time................................................................................ 99
Printing Problems (Network Related) ................................................................................. 100
SMB print in a Windows operating system environment ................................................... 100
Raw TCP or LPR print in a Windows operating system environment ............................... 101
IPP print in a Windows operating system environment ..................................................... 101
Novell print in a NetWare environment.............................................................................. 102
Macintosh environment ..................................................................................................... 103
UNIX/Linux environment.................................................................................................... 103
Network Fax (N/W-Fax) Driver Problems............................................................................ 104
N/W-Fax Driver Installation Error Messages ..................................................................... 104
N/W-Fax Driver General Errors ......................................................................................... 105
CONTENTS 5
Client Software Authentication Problems.......................................................................... 106
Cannot log in using client software.................................................................................... 106
Printing can be made even with incorrect user name and password ................................ 106
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab......................................................... 108
Error Messages .................................................................................................................... 110
Error Codes........................................................................................................................... 112
Error codes on print jobs ................................................................................................... 112
Error codes on transmission and reception ....................................................................... 113
Error codes on scan jobs................................................................................................... 116
Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment............................................. 126
General operations ............................................................................................................ 126
Originals and paper ........................................................................................................... 128
Regular Maintenance ........................................................................................................... 129
INDEX ................................................................................................................................................................... 131
6 CONTENTS
1.
TROUBLESHOOTING FOR THE HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples.
When This Screen Is Displayed ..............................................................................................8
Messages Displayed on the Touch Panel ............................................................................ 10
Clearing a Paper Misfeed.......................................................................................................15
Locating a paper misfeed .....................................................................................................................................15
Clearing a paper misfeed .....................................................................................................................................16
Paper misfeed in the Reversing Automatic Document Feeder (Lower) ...............................................................17
Paper misfeed in the Reversing Automatic Document Feeder (Upper) ...............................................................18
Paper misfeed in the drawer feeding portion........................................................................................................19
Paper misfeed in the Large Capacity Feeder.......................................................................................................20
Paper misfeed in the Paper Feed Pedestal..........................................................................................................20
Paper misfeed in the drawer ................................................................................................................................21
Paper misfeed in the drawer of the Large Capacity Feeder .................................................................................21
Paper misfeed in the bypass tray .........................................................................................................................22
Paper misfeed in the automatic duplexing unit.....................................................................................................23
Paper misfeed on the paper transport path..........................................................................................................24
Paper misfeed in the fuser unit.............................................................................................................................24
Paper misfeed in the Bridge Kit ............................................................................................................................26
Paper misfeed in the Finisher and the Hole Punch Unit.......................................................................................26
Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit.................................................................30
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher..................................................................33
Paper misfeed in the Inner Finisher and the Hole Punch Unit .............................................................................38
Clearing paper misfeeds caused by a wrong paper size setting ..........................................................................41
Clearing a Staple Jam............................................................................................................ 46
Staple jam in the finisher ......................................................................................................................................46
Staple jam in the Saddle Stitch unit......................................................................................................................50
Replacing a Toner Cartridge ................................................................................................. 52
Replacing a “Near Empty” toner cartridge ............................................................................................................55
Replacing the Waste Toner Box............................................................................................ 59
Refilling With Staples............................................................................................................. 61
Refilling finisher staples........................................................................................................................................61
Refilling Saddle Stitch unit staples........................................................................................................................64
Cleaning the Main Chargers and LED Print Heads ............................................................. 67
Cleaning the Hole Punch Dust Bin .......................................................................................70
Finisher / Saddle Stitch Finisher Hole Punch Unit................................................................................................70
Inner Finisher Hole Punch Unit ............................................................................................................................70
When Printed Sheets Overflow from the Exit Tray.............................................................. 72
1 TROUBLESHOOTING FOR THE HARDWARE
8 When This Screen Is Displayed
When This Screen Is Displayed
Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples.
Screen Description / Remedy
A message appears on the upper part of the screen to notify users of a problem, etc. For the major examples, see the following pages. P.10 “Messages Displayed on the Touch Panel”
The original or copy paper is misfed. Remove it following the guidance on the touch panel. P.15 “Clearing a Paper Misfeed”
A cover is open. Check which cover on the touch panel and then close it securely.
1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed 9
Toner has run out. Replace the new toner cartridge. P.52 “Replacing a Toner Cartridge”
The waste toner box is full. Replace it following the guidance on the touch panel. P.59 “Replacing the Waste Toner Box”
The equipment requires adjusting by a service technician. Contact your service representative with the error code displayed on the right side of the touch panel.
Never attempt to repair, disassemble or modify the equipment by yourself.
You could cause a fire or get an electric shock. Always contact your service representative for maintenance or repair of the internal parts of the equipment.
Screen Description / Remedy
1 TROUBLESHOOTING FOR THE HARDWARE
10 Messages Displayed on the Touch Panel
Messages Displayed on the Touch Panel
A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems and how to solve them are described in the table below.
Message Problem Description Corrective Action
Close *** cover. The cover indicated by *** is
open.
Check the cover on the touch panel and close it.
Misfeed in *** Paper misfeed has occurred
inside the equipment.
Remove the misfed paper following the guidance displayed on the touch panel. P.15 “Clearing a Paper Misfeed”
Install new *** toner cartridge No toner is left. “***” indicates
the color. (The colors are shown abbreviated when two or more toners are running out: Y: yellow, M: magenta, C: cyan, and K: black)
See the color indication on the touch panel and replace the toner cartridge. (About another 50 copies can be made after this message appears. The number varies depending on the conditions of copying.) P.52 “Replacing a Toner Cartridge”
*** TONER NOT RECOGNIZED Check the toner cartridge
The toner cartridge indicated by *** is not installed at all or improperly so.
Install the toner cartridge correctly. P.52 “Replacing a Toner Cartridge”
The terminal of the toner cartridge is stained.
Wipe the terminal with a soft cloth.
The recommended toner cartridge is not being used.
Use the recommended toner cartridge. P.52 “Replacing a Toner Cartridge”
Check paper size setting on control panel for drawer N. Check the direction or size of the paper.
Paper misfeed has occurred because of the mismatch between the paper size placed in drawer N and the size registered for the drawer N in the equipment.
Just removing the misfed paper does not prevent another paper from being misfed. Be sure to correctly register the paper size in the equipment. P.41 “Clearing paper misfeeds caused by a wrong paper size setting”
Wait (Performing Self-check) The equipment is undergoing
maintenance to keep its imaging quality.
Wait until the adjustment is completed and the message disappears.
Time for cleaning. Open the front cover and follow the guidance.
The main charger or the LED print head need cleaning.
Clean the main charger and the LED print head. P.67 “Cleaning the Main Chargers and LED Print Heads”
Check the original and set it again
The original is misfed inside of the Reversing Automatic Document Feeder.
Remove the misfed original following the guidance on the touch panel. P.17 “Paper misfeed in the Reversing Automatic Document Feeder (Lower)”
The direction or the size of the original placed on the Reversing Automatic Document Feeder is incorrect.
Check the direction and the size of the original and then replace it on the Reversing Automatic Document Feeder. Then reattempt the operation.
Change direction of original The orientation of the original
placed on the original glass is incorrect.
Change the orientation of the original by 90 degrees and place it on the original glass.
Cannot print this paper size Select the other drawer.
Printing was attempted but failed. The paper could not be output on the tray selected for the paper output because of a mismatch between the paper size and the tray.
Delete the failed print job, select the appropriate tray for the paper, and perform printing again. For the restrictions of the paper type and the receiving trays, refer to the Quick Start Guide.
1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel 11
Cannot print this paper type Set the other paper type
Printing was attempted but failed. The paper could not be output in the tray selected because of a mismatch between the paper type and the tray. (Special paper, thick 4 paper or thin paper tried to be output on the lower receiving tray of MJ-1107/MJ-1108.)
Delete the failed print job, select the appropriate tray for the paper, and perform printing again.
Change from this mode Count over, cannot store anymore
The number of originals to be scanned has exceeded the limit specified with the department or user code during scanning.
Ask your administrator for details of setting the limit for the number of copies.
READY(*** TONER NOT RECOGNIZED) Check the toner cartridge
The toner cartridge indicated by *** is not installed at all or improperly so.
Install the toner cartridge correctly. P.52 “Replacing a Toner Cartridge”
The terminal of the toner cartridge is stained.
Wipe the terminal with a soft cloth.
The recommended toner cartridge is not being used.
Use the recommended toner cartridge. P.52 “Replacing a Toner Cartridge”
READY (SADDLE STITCH TRAY FULL)
The saddle stitch tray of the finisher is full of paper.
Remove the paper from the saddle stitch tray of the finisher.
READY (CHECK SADDLE STITCH STAPLER)
Staple jam has occurred in the stapler of the saddle stitch unit.
Remove the jammed staples. P.50 “Staple jam in the Saddle Stitch unit”
READY (CHECK SADDLE STITCH STAPLER)
No staples are left in the stapler of the saddle stitch unit.
Refill the staples. P.64 “Refilling Saddle Stitch unit staples”
READY (CHECK STAPLER) Staple jam has occurred in the
stapler of the finisher.
Remove the jammed staples. P.46 “Clearing a Staple Jam”
READY (CHECK STAPLER) No staples are left in the
stapler of the finisher.
Refill the staples. P.61 “Refilling With Staples”
READY (HOLE PUNCH DUST BIN IS FULL)
Hole punch dust bin is full of paper punchings.
Remove the paper punchings. P.70 “Cleaning the Hole Punch Dust Bin”
READY (FINISHER FULL) The receiving tray of the
finisher is full of paper.
Remove the paper from the receiving tray of the finisher.
READY (INNER TRAY FULL) The exit tray of the equipment
is full of paper.
Remove the paper from the exit tray of the equipment.
Cannot copy Check DEPARTMENT COUNTER
The number of originals to be scanned has exceeded the limit specified with the department code during scanning.
Ask your administrator for details of setting the limit for the number of copies.
Add paper No paper is left in a drawer or
on the bypass tray.
Set paper in the drawer or on the bypass tray. The touch panel indicates which drawer (or the bypass tray) has no paper. To set paper, refer to the Copying Guide.
Message Problem Description Corrective Action
1 TROUBLESHOOTING FOR THE HARDWARE
12 Messages Displayed on the Touch Panel
Call for service The equipment requires
adjusting by a service technician.
Contact your service representative with the error code displayed on the right side of the touch panel.
Never attempt to repair, disassemble or modify the equipment by yourself.
You could cause a fire or get an electric shock. Always contact your service representative for maintenance or repair of the internal parts of the equipment.
Examine stapler in the Saddle Stitch unit
Staple jam has occurred in the stapler of the saddle stitch unit.
Remove the jammed staples. P.50 “Staple jam in the Saddle Stitch unit”
Check staple cartridge in the Saddle Stitch unit
No staples are left in the stapler of the saddle stitch unit.
Refill the staples. P.64 “Refilling Saddle Stitch unit staples”
Check staple cartridge No staples are left in the
stapler of the finisher.
Refill the staples. P.61 “Refilling With Staples”
Examine Stapler Staple jam has occurred in the
stapler of the finisher.
Remove the jammed staples. P.46 “Clearing a Staple Jam”
Saving energy - press START button.
The equipment has entered into the energy saving mode since it has not been used for a certain time.
Press any of the [START], [COPY], [e-FILING], [SCAN], [PRINT], [FAX] and [ENERGY SAVER] buttons to clear the energy saving mode.
CHANGE DRAWER TO CORRECT PAPER SIZE
No paper suitable for the original is set.
Place the suitable size paper for the original in the drawer.
The size of the original is not detected correctly because the original is sent from the Reversing Automatic Document Feeder at a skew.
Replace the original while aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight.
Time for periodic maintenance The equipment requires
inspection and maintenance by a service technician.
Contact your service representative for maintenance.
POWER FAILURE A job was interrupted by a
power failure or some other reason.
The print or fax job may be incomplete. Press [JOB STATUS] to check whether any jobs are unfinished. To clear the messages, press the [FUNCTION CLEAR] button twice.
ERASING DATA The Data Overwrite Enabler is
clearing the data.
This message is displayed if the Data Overwrite Enabler is installed. You can operate the equipment while the message is displayed.
Check paper size setting on control panel for Bypass. Check the direction or size of the paper.
Paper misfeed has occurred because of a mismatch between the paper size placed in the bypass tray and the size registered for the bypass tray in the equipment.
Register the paper size correctly. Just removing the misfed paper does not prevent another paper from being misfed. P.41 “Clearing paper misfeeds caused by a wrong paper size setting”
Set the paper on the bypass tray again.
The paper placed on the bypass tray misfed.
Remove the misfed paper and set the paper again.
Message Problem Description Corrective Action
1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel 13
Check the direction or size of the paper on the bypass tray and press START
The direction or the size of the paper placed on the bypass tray is incorrect.
Check the direction and the size of the paper and then replace it on the bypass tray.
The side guides of the bypass tray do not fit the paper length.
Align the side guides of the bypass tray to the paper length.
Reboot the machine An error has occurred in the
equipment and it stopped normal operation.
Rebooting the equipment may correct the error: Press the [ACCESS] and [POWER] buttons on the control panel simultaneously until a “pip” sound is heard to turn the power OFF, and then turn it back ON with the [POWER] button. (The warm­up time in this case will take longer than usual.)
Toner near Empty (***) Toner is running out. “***”
indicates the color. (The colors are shown in abbreviations when two or more toners are running out: Y: yellow, M: magenta, C: cyan, and K: black)
Some toner is still left in the toner cartridge while this message is displayed. You do not have to replace the toner cartridge yet. Check the color of the toner on the touch panel and prepare the toner cartridge. (About another 1000 copies can be made after this message appears. Depending on the conditions of copying, this message may not appear even when the toner cartridge is near empty.)
y Replace the toner cartridge after the
toner has completely run out. [Install new *** toner cartridge] is displayed at that time.
y If you want to replace the toner
cartridge though some toner is still left, follow the procedure below: P.55 “Replacing a “Near Empty” toner cartridge”
y Black and white print is available
while the other colors has run out. Neither color nor black and white print can be done when the black toner has run out.
Dispose of used toner The waste toner box is full. Replace the waste toner box following the
guidance displayed on the touch panel. P.59 “Replacing the Waste Toner Box”
Please Empty Hole Punch Waste
The Hole Punch Unit dust bin is full.
Remove the paper punchings. P.70 “Cleaning the Hole Punch Dust Bin”
This original is copy protected An attempt is made to copy a
prohibited original.
This original cannot be copied.
DEPARTMENT Quota exceeded. Contact the Administrator.
The copying, printing or scanning quota to the department has reached “0”.
For details of setting the quota, ask your administrator.
Not enough Work Space to store originals Will you print out stored originals?
Internal memory available ran out while scanning.
To print out the data for the originals stored (scanned) until the message appeared, press [YES] on the touch panel. To delete the stored data, press [NO].
Message Problem Description Corrective Action
1 TROUBLESHOOTING FOR THE HARDWARE
14 Messages Displayed on the Touch Panel
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these error codes in Chapter 7. P.112 “Error Codes”
USER Quota exceeded. Contact the Administrator.
The copying, printing or scanning quota to the user has reached “0”.
For details of setting the quota, ask your administrator.
USER and DEPARTMENT Quota exceeded. Contact the Administrator.
The copying, printing or scanning quota to the user and department has reached “0”.
For details of setting the quota, ask your administrator.
Check under the Finisher tray and reboot the machine.
An obstruction is placed under the Finisher tray.
Remove the obstruction under the Finisher tray and reboot the equipment.
The number of originals exceeds the limits. The scanned data are deleted.
The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning. (The magazine sort or page number function is used.)
Reduce the number of originals to be scanned, and try again.
The number of originals exceeds the limits. Will you copy stored originals?
The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning.
To print out the data for the originals stored (scanned) until the message appeared, press [YES] on the touch panel. To delete the stored data, press [NO].
LAN cable is not detected The LAN cable connection is
not detected.
Check the following items.
y Check that the LAN cable is connected
to the equipment.
y Check that there is no damage on the
connector of the LAN cable.
y Check that the LAN cable is open
circuited.
y Check that the LAN cable is connected
to the HUB. Check that there is no damage to the connector.
y Check that the power is ON for the HUB
to which the LAN cable is connected.
y Check that the settings of the
communication speed and the Ethernet method for the equipment and the HUB are aligned.
Message Problem Description Corrective Action
1 TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 15
Clearing a Paper Misfeed
Locating a paper misfeed
The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch panel as follows:
The paper misfeed symbol helps you locate the paper misfeed.
1. Reversing Automatic Document Feeder (lower) ( P.17)
2. Reversing Automatic Document Feeder (upper) ( P.18)
3. Fuser unit ( P. 2 4 )
4. Automatic duplexing unit ( P. 2 3 )
5. Bypass tray ( P.2 2 )
6. Drawer feeding portion ( P.1 9)
7. Large Capacity Feeder ( P.20) or Paper Feed Pedestal ( P.2 0)
8. Paper transport path ( P. 24 )
9. Drawers ( P.21) or drawer of the Large Capacity Feeder ( P. 21 )
10.Bridge Kit ( P. 26 )
11.Hole Punch Unit ( P.26, P. 30 , P.38)
12.Saddle stitch unit ( P.33)
13.Finisher ( P. 2 6 , P. 3 0 , P. 3 8 )
The picture of the hardware device shown on the touch panel differs depending on the finisher options installed.
Error code
Error message
Paper misfeed symbols
Guidance for clearing paper misfeeds
1213
1
810 67
2 3 4 5
9
11
1 TROUBLESHOOTING FOR THE HARDWARE
16 Clearing a Paper Misfeed
Clearing a paper misfeed
1
Clear the paper misfeed.
Clear the paper misfeed following the guidance shown on the touch panel. Press or to scroll the pages.
2
After clearing the misfeed, close all the opened covers.
The equipment starts the warm-up. Follow the guidance on the touch panel.
Tips on removing the misfed paper
Note the following points in removing the misfed paper.
Remove the misfed paper carefully so as not to tear it.
To avoid tearing the misfed paper, remove the paper slowly with both hands. Using force may tear the paper, making it more difficult to remove. See also that no pieces of torn paper are left inside the equipment.
When the paper misfeed sign remains after removing the misfed paper:
Depending on the timing of the occurrence, no misfed paper may be found where the paper misfeed sign indicates. If the sign does not disappear after you have removed the misfed paper, follow the steps as instructed on the touch panel.
Do not touch the fuser unit or the metal portion around it.
Do not touch the fuser unit or the metal portion around it when you remove the paper misfed in the right side of the equipment. This could burn you or the shock could cause you to get your hand injured in the machine.
Do not touch the transfer belt.
When you remove the paper misfed in the right side of the equipment, be sure not to touch the transfer belt. This could stain copy images.
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 17
1 TROUBLESHOOTING FOR THE HARDWARE
If paper misfeeds occur frequently
The following are the common causes of paper misfeeds. If the problem persists, check for the following situations.
y An unsuitable original is placed on the Reversing Automatic Document Feeder. y Unavailable paper with the equipment is used. y Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in
the equipment.
y All the misfed paper has not been removed. y There is too much of a gap between the paper and the side or end guide in the drawer. y The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer.
Paper misfeed in the Reversing Automatic Document Feeder (Lower)
1
Open the Reversing Automatic Document Feeder.
2
Lower the green lever, open the reverse cover and remove the original.
3
Close the Reversing Automatic Document Feeder.
2
1
1
1 TROUBLESHOOTING FOR THE HARDWARE
18 Clearing a Paper Misfeed
Paper misfeed in the Reversing Automatic Document Feeder (Upper)
1
Raise the lever and open the upper cover.
2
Remove the original.
3
Turn the inner green dial and remove the misfed original.
4
Raise the green lever and open the transport guide.
5
Raise the green lever under the transport guide, and remove the original under the guide plate.
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 19
1 TROUBLESHOOTING FOR THE HARDWARE
6
Close the transport guide.
8
Lower the original feeder tray.
Paper misfeed in the drawer feeding portion
7
Raise the original feeder tray, and remove the original under the tray.
9
Close the upper cover.
2
1
1
Open the feeder cover on the right side.
2
Remove the misfed paper from the drawer and close the feeder cover.
1 TROUBLESHOOTING FOR THE HARDWARE
20 Clearing a Paper Misfeed
Paper misfeed in the Large Capacity Feeder
Paper misfeed in the Paper Feed Pedestal
If the paper is misfed on the cover side, remove it as shown in the figure on the right.
1
Open the feeder cover of the Large Capacity Feeder on the right.
2
Remove the misfed paper and close the feeder cover.
1
Open the feeder cover of the Paper Feed Pedestal on the right.
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 21
1 TROUBLESHOOTING FOR THE HARDWARE
Paper misfeed in the drawer
Paper misfeed in the drawer of the Large Capacity Feeder
2
Remove the misfed paper and close the feeder cover.
1
Open the paper source drawer, and remove the misfed paper.
2
Check that the guide width is correct, there is no folded/curled paper or overloading, and then close the drawer.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
2
1
1
Open the drawer of the Large Capacity Feeder.
1 TROUBLESHOOTING FOR THE HARDWARE
22 Clearing a Paper Misfeed
Paper misfeed in the bypass tray
2
Pull out the right-hand tray and remove the misfed paper.
3
Check that there is no folded/curled paper or overloading, and then close the drawer of the Large Capacity Feeder.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
2
1
1
Move the green paper holding lever toward the outside.
The paper can now be removed.
2
Pull out the misfed paper in the bypass tray.
3
Place paper in the bypass tray again and then move the green paper holding lever toward the inside.
If a sheet of paper is stained, folded or torn, replace it with a new one.
1
2
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 23
1 TROUBLESHOOTING FOR THE HARDWARE
Paper misfeed in the automatic duplexing unit
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover.
This could injure you.
4
Lower the green lever carefully and then close the automatic duplexing unit cover.
1
Open the automatic duplexing unit cover on the right.
2
Remove the misfed paper.
3
While holding the green lever, remove the misfed paper.
2
1
1 TROUBLESHOOTING FOR THE HARDWARE
24 Clearing a Paper Misfeed
Paper misfeed on the paper transport path
Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover.
This could injure you.
3
Close the automatic duplexing unit cover.
Paper misfeed in the fuser unit
y Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or
automatic duplexing unit cover.
This could injure you.
y Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
1
Open the automatic duplexing unit cover on the right.
2
Remove the misfed paper.
y Be sure not to touch the transfer belt when removing the
misfed paper. This could stain copy images.
y Do not clean roller [A] though it may be stained. It will be
automatically cleaned at the next printing.
A
A
1
Open the automatic duplexing unit cover on the right.
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 25
1 TROUBLESHOOTING FOR THE HARDWARE
2
Open the transport guide holding the green knob and then release the misfed paper. Pull the misfed paper up or down as shown in the illustrations depending on the position of the paper.
Pulling it up
Pulling it down
3
Remove the paper from the exit section.
4
When the finisher is installed, open the Bridge Kit cover while holding the handle.
5
Remove the misfed paper.
3
2
1
1 TROUBLESHOOTING FOR THE HARDWARE
26 Clearing a Paper Misfeed
7
Close the automatic duplexing unit cover.
Paper misfeed in the Bridge Kit
3
Close the Bridge Kit cover.
Paper misfeed in the Finisher and the Hole Punch Unit
Paper misfeed in the upper receiving tray
6
When the finisher is installed, close the Bridge Kit cover.
1
Open the cover holding the handle of the Bridge Kit.
2
Remove the misfed paper inside the Bridge Unit.
If the misfed paper cannot be removed because the right side is caught by the fuser unit, follow the steps on P.2 4 “Paper misfeed in the fuser unit”.
1
Raise the lever and open the upper receiving tray of the finisher.
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 27
1 TROUBLESHOOTING FOR THE HARDWARE
When the Hole Punch Unit is installed
2
Remove the misfed paper.
3
Open the cover holding the handle of the Bridge Unit.
When the Hole Punch Unit is installed, proceed to step 5.
4
Remove the misfed paper.
Proceed to step 8.
5
Open the Hole Punch Unit cover.
6
Turn the green knob to get the misfed paper out.
1 TROUBLESHOOTING FOR THE HARDWARE
28 Clearing a Paper Misfeed
8
Close the Bridge Kit cover.
Paper misfeed in the lower receiving tray
7
Close the Hole Punch Unit cover.
9
Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to close the tray until it clicks.
Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
This could injure you.
The upper receiving tray can also be closed by pressing the right side of the lever.
1
Raise the lever and open the upper receiving tray of the finisher.
2
Remove the misfed paper.
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 29
1 TROUBLESHOOTING FOR THE HARDWARE
When the Hole Punch Unit is installed
3
Lower the shutter of the paper exit portion and remove the paper.
4
Open the cover holding the handle of the Bridge Unit.
When the Hole Punch Unit is installed, proceed to step 6.
5
Remove the misfed paper.
Proceed to step 9.
6
Open the Hole Punch Unit cover.
7
Turn the green knob to get the misfed paper out.
2
1
1 TROUBLESHOOTING FOR THE HARDWARE
30 Clearing a Paper Misfeed
9
Close the Bridge Kit cover.
Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit
8
Close the Hole Punch Unit cover.
10
Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to close the tray until it clicks.
Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
This could injure you.
The upper receiving tray of the finisher can also be closed by pressing the right side of the lever.
1
Raise the lever and open the upper receiving tray of the finisher.
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 31
1 TROUBLESHOOTING FOR THE HARDWARE
2
Open the cover of the Hole Punch Unit when it is installed.
3
Open the front cover of the finisher.
4
Remove the misfed paper from the right or left.
5
Open the cover holding the handle of the Bridge Unit.
6
Remove the misfed paper inside the Bridge Unit.
1 TROUBLESHOOTING FOR THE HARDWARE
32 Clearing a Paper Misfeed
7
If the paper size is small, turn the knob shown in the following figures to send the paper, and then remove the misfed paper.
When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time.
9
Close the cover of the Bridge Unit.
8
Lower the shutter of the paper exit portion and remove the paper.
10
Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to close the tray until it clicks.
Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
This could injure you.
The upper receiving tray of the finisher can also be closed by pressing the right side of the lever.
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 33
1 TROUBLESHOOTING FOR THE HARDWARE
Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher
11
Close the cover of the Hole Punch Unit when it is installed.
12
Close the front cover of the finisher.
1
Remove the misfed paper from the exit side of the Saddle Stitch unit.
2
Open the front cover of the finisher.
3
Holding the green knob, move the guide to the right.
1 TROUBLESHOOTING FOR THE HARDWARE
34 Clearing a Paper Misfeed
6
Turn the knob shown in the following figures to send the paper, and then remove the misfed paper.
When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time.
Some misfed paper may get inside of the Saddle Stitch unit depending on the location where the misfeeding occurs. In this case, follow step 7.
4
Raise the lever and open the upper receiving tray of the finisher.
5
Open the cover of the Hole Punch Unit when it is installed.
7
Close the upper receiving tray of the finisher.
Place your hands on the near and far side of the lever and push to close the tray until it clicks.
Be careful not to let your fingers be caught between the finisher body and the upper tray of the finisher.
This could injure you.
2
1
When the Hole Punch Unit is not installed
When the Hole Punch Unit is installed
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 35
1 TROUBLESHOOTING FOR THE HARDWARE
The upper receiving tray of the finisher can also be closed by pressing the right side of the lever.
8
Turn the green knob to lower the paper until it is hidden.
9
Holding the green knob, return the guide to the left.
10
Pull out the Saddle Stitch unit until it stops.
11
Open the transport guide on the right side.
1 TROUBLESHOOTING FOR THE HARDWARE
36 Clearing a Paper Misfeed
12
Remove the misfed paper.
13
Remove the paper from the inside of the Saddle Stitch unit.
14
Close the transport guide.
15
Holding both green knobs with your fingers, open the transport guide on the left.
16
Lower the two green levers.
1 1
22
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 37
1 TROUBLESHOOTING FOR THE HARDWARE
17
Remove the paper.
18
Raise the two green levers.
19
Holding both green knobs with your fingers, close the transport guide on the left.
20
Return the Saddle Stitch unit to its original position.
21
Close the cover of the Hole Punch Unit when it is installed.
22
11
1 TROUBLESHOOTING FOR THE HARDWARE
38 Clearing a Paper Misfeed
Paper misfeed in the Inner Finisher and the Hole Punch Unit
22
Close the front cover of the finisher.
1
Lift up the control panel and then open the front cover of the finisher.
2
While holding the green lever, move the finisher to the left until it stops.
3
Pull down the green lever on the right-hand unit of the finisher.
The paper exit of the equipment opens.
4
Turn the green dial clockwise to send the paper and remove it.
2
1
2
1
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 39
1 TROUBLESHOOTING FOR THE HARDWARE
5
Return the green lever to its original position.
6
When the Hole Punch Unit is installed and used for punching holes, while pulling the green dial toward you, turn it to align the yellow marks on the parts.
7
Turn the upper green dial counterclockwise to remove the misfed paper.
8
Turn the upper green dial clockwise to remove the misfed paper.
9
Holding the green knob, open the upper cover.
2
1
2
1
2
1
1 TROUBLESHOOTING FOR THE HARDWARE
40 Clearing a Paper Misfeed
10
Remove the misfed paper and then close the upper cover.
11
While holding the green lever, open the Hole Punch Unit to remove the misfed paper.
12
Return the Hole Punch Unit to its original position.
13
Carefully return the finisher to its original position.
Do not put your hand or fingers on the top of the finisher when closing it.
They could be caught and this could injure you.
14
Close the front cover of the finisher.
2
1
3
1
2
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 41
1 TROUBLESHOOTING FOR THE HARDWARE
Clearing paper misfeeds caused by a wrong paper size setting
Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on control panel for drawer N. Check the direction or size of the paper.” or “Check paper size setting on control panel for Bypass. Check the direction or size of the paper.” appears on the touch panel.
In this case, just clearing the misfed paper does not prevent another paper from being misfed. Be sure to follow the procedure below. Troubleshooting differs depending on how the paper misfeed has occurred:
P.41 “Misfeed when making copies or prints (using a drawer)” P.44 “Misfeed when making copies or prints (using the bypass tray)” P.44 “Misfeed when printing from the FAX”
Misfeed when making copies or prints (using a drawer)
1
Clear the paper misfeed following the guidance shown on the touch panel.
3
Close all the drawers or covers.
2
Open the paper source drawer, check that the guide width is correct and there is no folded/curled paper or overloading, and then close the drawer.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
1 TROUBLESHOOTING FOR THE HARDWARE
42 Clearing a Paper Misfeed
4
Press [YES] when “Cancel print job?” appears.
The print job is canceled.
If you do not want to cancel the print job
To restart the job without canceling it, replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared. Then if you press [NO] in step 4, the job can be restarted. In this case, it is not necessary to follow step 5 and later.
6
Press the [USER] tab to enter the [USER] menu and press [DRAWER].
5
Press the [USER FUNCTIONS] button on the control panel.
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 43
1 TROUBLESHOOTING FOR THE HARDWARE
7
Press the drawer button indicated in the message.
8
Press the paper size button corresponding to the paper placed in the drawer, and [OK].
9
Press the [USER FUNCTIONS] button to return to the basic menu.
10
Confirm that the paper size is correctly detected if you selected [AUTO (mm)] or [AUTO (inch)] in step 8.
The detected paper size is indicated on the drawer button in the equipment status indication area on the left.
An incorrect paper size or “ ” indicates an unsuccessful detection. In this case, check if:
y There is too much space between the paper and the side and end guides of the drawer. y You have selected [AUTO (inch)] even though A/B format paper has been placed. y You have selected [AUTO (mm)] even though LT format paper has been placed.
11
Try copying or printing again.
1 TROUBLESHOOTING FOR THE HARDWARE
44 Clearing a Paper Misfeed
Misfeed when making copies or prints (using the bypass tray)
1
Clear the paper misfeed following the guidance shown on the touch panel. Then close all the covers.
2
Press [YES] when “Cancel print job?” appears.
The print job is canceled.
If you do not want to cancel the print job
To restart the job without canceling it, replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper misfeed is cleared. Then if you press [NO] in step 2, the job can be restarted. In this case, it is not necessary to follow step 3 and later.
3
Place the paper on the bypass tray and set the paper size.
4
Try copying or printing again.
Misfeed when printing from the FAX
1
Pull out the drawer in which paper misfeeds occurred and remove all the paper from it.
If such paper misfeeds occur although [AUTO (mm)] or [AUTO (inch)] has been selected as the paper size, this is caused by the incorrect size detection of the paper placed in the drawer. In this case, do not remove the paper and proceed to step 3.
2
Place the paper corresponding to the set size in the drawer.
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 45
1 TROUBLESHOOTING FOR THE HARDWARE
4
Clear the paper misfeed following the guidance shown on the touch panel. Then close all the drawers and covers.
Printing resumes.
3
Check that the guide width is correct and there is no folded/curled paper or overloading, and then close the drawer.
Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides.
1 TROUBLESHOOTING FOR THE HARDWARE
46 Clearing a Staple Jam
Clearing a Staple Jam
When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below.
P.46 “Staple jam in the finisher” P.50 “Staple jam in the Saddle Stitch unit”
Staple jam in the finisher
Finisher / Saddle Stitch Finisher
1
Open the front cover of the finisher.
2
Remove the staple cartridge.
3
Lower the guide while holding the knob.
Do not touch the stapling area.
The actual needle point could cause you personal injury.
4
Remove the top staple sheet.
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Staple Jam 47
1 TROUBLESHOOTING FOR THE HARDWARE
8
Close the front cover of the finisher.
Inner Finisher
5
Holding the knob, raise the guide, and return it to its original position.
6
Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver.
7
Fit the staple cartridge into the stapler.
When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move. Insert the cartridge until it is caught by the latch and fixed with a click.
1
Lift up the control panel and then open the front cover of the finisher.
2
1
1 TROUBLESHOOTING FOR THE HARDWARE
48 Clearing a Staple Jam
2
While holding the green lever, move the finisher to the left until it stops.
3
Open the Hole Punch Unit while pushing the green lever.
4
Remove the staple cartridge.
5
Lower the guide while holding the knob.
Do not touch the stapling area.
The actual needle point could cause you personal injury.
6
Remove the top staple sheet.
2
1
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Staple Jam 49
1 TROUBLESHOOTING FOR THE HARDWARE
7
Holding the knob, raise the guide, and return it to its original position.
8
Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver.
9
Fit the staple cartridge into the stapler.
Insert the cartridge until it is caught by the latch and fixed with a click.
10
Return the Hole Punch Unit to its original position.
11
Carefully return the finisher to its original position.
Do not put your hand or fingers on the top of the finisher when closing it.
They could be caught and this could injure you.
1 TROUBLESHOOTING FOR THE HARDWARE
50 Clearing a Staple Jam
Staple jam in the Saddle Stitch unit
12
Close the front cover of the finisher.
1
Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops.
2
Remove the staple cartridge.
3
Raise the guide while holding the knob.
Do not touch the stapling area.
The actual needle point could cause you personal injury.
4
Remove the top staple sheet.
2
1
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Staple Jam 51
1 TROUBLESHOOTING FOR THE HARDWARE
5
Holding the knob, lower the guide, and return it to its original position.
6
Fit the staple cartridge.
Insert the cartridge until it is caught by the latch and secured with a click.
7
Return the Saddle Stitch unit to its original position. Close the front cover of the finisher.
1
2
1
2
1 TROUBLESHOOTING FOR THE HARDWARE
52 Replacing a Toner Cartridge
Replacing a Toner Cartridge
When the toner cartridge runs out, the message “Install New *** (color name) toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message.
To assure an optimal performance, we recommend that you use TOSHIBA toner cartridges.
1.TROUBLESHOOTING FOR THE HARDWARE
Replacing a Toner Cartridge 53
1 TROUBLESHOOTING FOR THE HARDWARE
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to replace the toner cartridge yet, but if you choose to do so, follow the procedure P.55 “Replacing a “Near Empty” toner cartridge”.
Recommended toner cartridges
To assure optimal printing performance, we recommend that you use only genuine TOSHIBA toner cartridges. If you use a TOSHIBA-recommended toner cartridge, you can utilize the following three functions of this equipment:
Cartridge detecting function:
This function checks if the toner cartridge is correctly installed and notifies you if it is not.
Toner remaining check function:
This function notifies you when there is little toner remaining in the cartridge, as well as notifying it to your authorized service representative automatically by the remote service.
Image quality optimization function:
This function controls image quality according to the characteristics of the toner to be used and enables you to print images of an optimal quality.
If you are using a toner cartridge other than the one we recommend, the equipment may not be able to detect whether it is installed or not. Therefore, even if the toner cartridge is correctly installed, the error message “TONER NOT RECOGNIZED” appears on the touch panel and printing may not be performed. You may also not be able to utilize the image quality optimization function, the toner remaining check function and the remote service function notifying your authorized service representative automatically. If you are using a toner cartridge other than the one we recommend, toner is not recognized. If this is a problem for you, please contact your service representative. Remember you will not be able to utilize the Toner remaining check function and Image quality optimization function as we mentioned.
Do not touch the terminal of the toner cartridge.
This may cause the equipment not to recognize the toner cartridge or may damage the terminal.
1 TROUBLESHOOTING FOR THE HARDWARE
54 Replacing a Toner Cartridge
1
Open the front cover of the equipment.
2
Put your fingers on the right side of the toner cartridge and pull it out supported with your left hand.
Never attempt to incinerate toner cartridges.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
3
Shake the new toner cartridge strongly with its label side down to loosen the toner inside.
4
Pull the seal straight out in the direction of the arrow.
5
Insert the new toner cartridge straight along the guide until it stops.
2
1
KCMY
101010
KCMY
1.TROUBLESHOOTING FOR THE HARDWARE
Replacing a Toner Cartridge 55
1 TROUBLESHOOTING FOR THE HARDWARE
Replacing a “Near Empty” toner cartridge
The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge.
Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to replace the toner cartridge yet, but if you choose to do so, follow the procedure below.
6
Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each of the 4 colors.
The cleaner cannot be removed by design. Pulling it out forcibly may cause malfunction.
7
Close the front cover pressing both edges.
2
3
4
1
1 TROUBLESHOOTING FOR THE HARDWARE
56 Replacing a Toner Cartridge
1
Press [JOB STATUS].
2
Press the [TONER] tab.
3
Press [REPLACE TONER CARTRIDGE].
1.TROUBLESHOOTING FOR THE HARDWARE
Replacing a Toner Cartridge 57
1 TROUBLESHOOTING FOR THE HARDWARE
4
To replace a toner cartridge, press [YES]. To cancel, press [NO].
If you press [YES], go to the next step. If you press [NO], the previous screen appears.
5
Press the button for the color you intend to replace.
6
To replace the toner cartridge, press [YES]. To cancel, press [NO].
If you press [YES], go to the next step. If you press [NO], the previous screen appears.
7
Replace the toner cartridge.
See P.52 “Replacing a Toner Cartridge” for the correct procedure.
1 TROUBLESHOOTING FOR THE HARDWARE
58 Replacing a Toner Cartridge
8
Press [FINISH].
1 TROUBLESHOOTING FOR THE HARDWARE
Replacing the Waste Toner Box 59
Replacing the Waste Toner Box
When the waste toner box becomes full, the symbol for replacement of the waste toner box blinks and the message “Dispose of used toner” appears. Replace the waste toner box following the procedure below.
Never attempt to incinerate waste toner boxes.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
1
Open the front cover of the equipment.
2
Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch.
Never attempt to incinerate waste toner boxes.
Dispose of used toner cartridges and waste toner boxes in accordance with local regulations.
3
Place the waste toner box on a large sheet so as not to dirty the floor.
Do not place the waste toner box with its collecting port face down.
The waste toner may spill out from the box's collecting port.
4
Take the new waste toner box out of the carton.
2
1
1
1 TROUBLESHOOTING FOR THE HARDWARE
60 Replacing the Waste Toner Box
6
Clean the LED print head.
Perform steps 5 to 11 on P.67 “Cleaning the Main Chargers and LED Print Heads”.
5
Put the used waste toner box in the plastic bag and seal it with adhesive tape.
7
Push the new waste toner box securely until the upper latches click.
8
Close the front cover pressing both edges.
2
1
3
1 TROUBLESHOOTING FOR THE HARDWARE
Refilling With Staples 61
Refilling With Staples
Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out.
P.61 “Refilling finisher staples” P.64 “Refilling Saddle Stitch unit staples”
Refilling finisher staples
Finisher / Saddle Stitch Finisher
1
Open the front cover of the finisher.
2
Remove the staple cartridge.
3
Take the empty staple case out of the staple cartridge.
Pull up the empty staple case while pushing both sides as shown in the figure.
4
Fit a new staple case on the staple cartridge.
Push the staple case hook into the staple cartridge socket until you hear a click.
2
1
1
1 TROUBLESHOOTING FOR THE HARDWARE
62 Refilling With Staples
6
Close the front cover of the finisher.
If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 6.
Inner Finisher
5
Fit the staple cartridge into the stapler.
When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move. Insert the cartridge until it is caught by the latch and fixed with a click.
1
Lift up the control panel and then open the front cover of the finisher.
2
While holding the green lever, move the finisher to the left until it stops.
3
Open the Hole Punch Unit while pushing the green lever.
2
1
2
1
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Refilling With Staples 63
1 TROUBLESHOOTING FOR THE HARDWARE
4
Remove the staple cartridge.
5
Take the empty staple case out of the staple cartridge.
Pull up the empty staple case while pushing both sides as shown in the figure.
6
Fit a new staple case on the staple cartridge.
Push the staple case hook into the staple cartridge socket until you hear a click.
7
Fit the staple cartridge into the stapler.
Insert the cartridge until it is caught by the latch and fixed with a click.
8
Return the Hole Punch Unit to its original position.
2
1
1
1 TROUBLESHOOTING FOR THE HARDWARE
64 Refilling With Staples
Refilling Saddle Stitch unit staples
9
Carefully return the finisher to its original position.
Do not put your hand or fingers on the top of the finisher when closing it.
They could be caught and this could injure you.
10
Close the front cover of the finisher.
1
Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops.
2
Remove the staple cartridges.
Replace both cartridges at a time.
3
Press the buttons on both sides of the cartridge.
The transparent cover of the cartridge is lifted.
2
1
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Refilling With Staples 65
1 TROUBLESHOOTING FOR THE HARDWARE
4
After the transparent cover is lifted, take the empty staple case out of the cartridge.
5
Fit the new staple case into the staple cartridge.
Insert it to the rear until it clicks.
In this step, do not remove the seal bundling the staples.
6
Press down the transparent cover of the cartridge.
Press it down until it clicks.
7
Pull out straight the seal bundling the staples.
8
Fit the staple cartridge.
Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click.
2
1
1
2
1
2
1 TROUBLESHOOTING FOR THE HARDWARE
66 Refilling With Staples
9
Return the Saddle Stitch unit to its original position. Close the front cover of the finisher.
1 TROUBLESHOOTING FOR THE HARDWARE
Cleaning the Main Chargers and LED Print Heads 67
Cleaning the Main Chargers and LED Print Heads
When it is time for cleaning the inside of the equipment, the message "Time for cleaning. Open the front cover and follow the guidance." is displayed. In this case, clean the main chargers (or, the main chargers and LED print heads) following the guidance displayed on the touch panel. Even if the message is not displayed, perform cleaning when the copied image has unevenness and/or white or color streaks in the horizontal direction ( P. 7 4 ).
1
Open the front cover of the equipment.
2
Pull out the cleaner until the mark appears and return it. Repeat this 3 times for each of the 4 colors.
The cleaner cannot be removed by design. Pulling it out forcibly may cause malfunction.
When only the main chargers need to be cleaned, steps 3 to 12 are unnecessary. Proceed to step 13.
3
Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch.
4
Place the waste toner box on a large sheet so as not to dirty the floor.
Do not place the waste toner box with its collecting port face down.
The waste toner may spill out from the box's collecting port.
2
3
4
1
2
1
1
1 TROUBLESHOOTING FOR THE HARDWARE
68 Cleaning the Main Chargers and LED Print Heads
5
Pull down the 4 green levers located under the toner cartridges until they are positioned as shown in (2).
6
Take out the LED print head cleaner inside the cover.
7
Hold the cleaner with the arrow mark side up.
Do not touch the pad at the top of the cleaner, because the toner on the pad may stick to your hands and the cleaner pad may be stained.
8
Insert the cleaner through the service hole of the developer to the end.
9
Pull the cleaner back out until the round hole appears. Repeat this 3 times for each of the 4 colors.
1
2
2
1
Y
M C K
Y
MCK
1.TROUBLESHOOTING FOR THE HARDWARE
Cleaning the Main Chargers and LED Print Heads 69
1 TROUBLESHOOTING FOR THE HARDWARE
14
Press [FINISH].
10
Attach the cleaner with its top on the right and its holding side on the left.
Check that the cleaner is fixed to the cover.
11
Return the 4 green levers located under the toner cartridges.
12
Push the waste toner box securely until the upper latches click taking care not to tilt it.
13
Close the front cover pressing both edges.
12
1 TROUBLESHOOTING FOR THE HARDWARE
70 Cleaning the Hole Punch Dust Bin
Cleaning the Hole Punch Dust Bin
When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.
Finisher / Saddle Stitch Finisher Hole Punch Unit
3
Dispose of the paper punchings.
4
Push back in the hole punch dust bin.
5
Close the Hole Punch Unit cover.
Inner Finisher Hole Punch Unit
1
Open the Hole Punch Unit cover.
2
Pull out the hole punch dust bin.
1
Lift up the control panel and then open the front cover of the finisher.
2
While holding the green lever, move the finisher to the left until it stops.
2
1
2
1
1.TROUBLESHOOTING FOR THE HARDWARE
Cleaning the Hole Punch Dust Bin 71
1 TROUBLESHOOTING FOR THE HARDWARE
5
Dispose of the paper punchings.
9
Close the front cover of the finisher.
3
Open the Hole Punch Unit while pushing the green lever.
4
After moving the hole punch dust bin to the left, pull it toward you.
6
Push back in the hole punch dust bin.
7
Return the Hole Punch Unit to its original position.
8
Carefully return the finisher to its original position.
Do not put your hand or fingers on the top of the finisher when closing it.
They could be caught and this could injure you.
2
1
1 TROUBLESHOOTING FOR THE HARDWARE
72 When Printed Sheets Overflow from the Exit Tray
When Printed Sheets Overflow from the Exit Tray
When thin, small size paper (A4-R/LT-R or smaller) is used, the end of the sheets may get stuck in the exit tray walls. If 300 or more sheets are printed under such condition, some printed sheets may be pushed out of the exit tray. In the case above, installing the paper exit stopper at the designated location of the exit tray will increase the amount of recommended plain paper that can be loaded on to the exit tray to about 500 sheets.
y When printing a large number of large size sheets such as A3 and A4/LD and LG, place the paper exit
stopper back in its original location.
y When the finisher or inner tray is installed in the equipment, use the paper exit stopper installed in its
original location.
Removing the paper exit stopper from its original location
Installing the paper exit stopper in the designated location for improving paper exit
Placing the paper exit stopper back in its original location
1
Remove the paper exit stopper from the groove on the exit tray while pushing its fulcrum inward.
1
Unfold the paper exit stopper located on the left of the exit tray and remove it from its groove while pushing the fulcrum inward.
1
Turn the tip of the paper exit stopper to the left and insert the paper exit stopper fulcrum into the groove on the exit tray.
2
Install the paper exit stopper in the groove on the left of the exit tray.
2.TROUBLESHOOTING FOR COPYING
This chapter describes how to troubleshoot the problems on copying and copy output.
Copying Problems.................................................................................................................. 74
2 TROUBLESHOOTING FOR COPYING
74 Copying Problems
Copying Problems
See the table below when you have a problem in operating copy function or have an unexpected copy output.
Problem Description Cause Corrective Action
Functions cannot be set. Another function that is
unavailable for the combination has already been set.
Some functions cannot be combined. For details, refer to Chapter 8 of the Copying Guide.
Copying stops during scanning of the originals. (The message “The number of originals exceeds the limits Will you print out stored originals?” appears.)
The number of scanned pages has reached the maximum.
To copy the scanned images, press [YES]. To cancel, press [NO].
Copying stops during scanning of the originals. (The message “Not enough Work Space to store originals Will you print out stored originals?” appears.)
No available internal memory remains.
To copy the scanned images, press [YES]. To cancel, press [NO].
Copied image is too light. No toner is left. The message “Install new Black (Cyan,
Magenta or Yellow) cartridge” appears when no toner is left. Replace the toner cartridge of the color the message indicates. P.52 “Replacing a Toner Cartridge”
Copy density is set too light. Darken the density manually or try the
automatic density mode.
Copied image is too dark. Copy density is set too dark. Lighten the density manually or try the
automatic density mode.
Copied image has stains. The Original Cover or the
Reversing Automatic Document Feeder is not fully lowered.
Lower it fully to block outside light.
The original glass, platen sheet, scanning area and guide are stained.
Clean them. P.129 “Regular Maintenance”
The copy density is set too dark.
Lighten the density manually or try the automatic density mode.
A transparent original such as a transparency or tracing paper is being used.
To copy a transparent original clearly, put a sheet of blank, white paper behind the original. Make sure that the paper is large enough to cover the original.
Copied image has stains. The separation fingers in the
fuser unit are dirty.
When paper is placed on the bypass tray to make copies, set its size.
2 TROUBLESHOOTING FOR COPYING
Copying Problems 75
Copy image is skewed. The original is sent from the
Reversing Automatic Document Feeder at a skew.
Replace the original while aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight.
The gap between the paper and the side guides in the drawer or the bypass tray is too large.
Adjust the gap between the paper and the side guides so that it becomes appropriate. For details, refer to Chapter 1 and 2 of the Copying Guide.
Copied image is partially missing.
The size or orientation of the copy paper and that of the original are not consistent. The reduction ratio is not properly set.
Fit the copy paper size to the original or set the reduction ratio for the copy paper.
The binding margin is too wide.
Set the binding margin width to fully cover the original. For details, refer to Chapter 4 of the Copying Guide.
The original is larger than the printable area.
The outside part of the printable area cannot be copied. The Full Image function enables you to copy the whole image of the original in the 95 - 99% reduction ratio.
Copied image is blurred. There is a gap between the
original glass and the original.
Lower the Original Cover or the Reversing Automatic Document Feeder fully so that the original fully contacts the platen glass.
The copy paper is damp. Replace it with dry copy paper.
Copied image has unevenness in the horizontal direction.
The main charger is stained. Clean the main charger.
P.67 “Cleaning the Main Chargers and LED Print Heads”
Problem Description Cause Corrective Action
2 TROUBLESHOOTING FOR COPYING
76 Copying Problems
Copied image has black streaks in the horizontal direction.
The scanning area or guides are stained.
Clean them. P.129 “Regular Maintenance”
Copied image has white streaks or color streaks in the horizontal direction.
The LED print head is stained. Clean the LED print head.
P.67 “Cleaning the Main Chargers and LED Print Heads”
A color original is copied in black and white even if [AUTO COLOR] is selected for the color mode.
Some color originals may be copied in black and white:
y Originals with very little
colored part
y Overall blackish originals y Originals in light color
Set the color mode to [FULL COLOR].
You can change the criterion for determining whether an original is black and white or color. For further information, refer to the MFP Management Guide.
A black-and-white original is copied in color even if [AUTO COLOR] is selected for the color mode.
Some black and white originals may be copied in color:
y Yellowed originals y Originals with background
color
Set the color mode to [BLACK].
You can change the criterion for determining whether an original is black and white or color. For further information, refer to the MFP Management Guide.
Copied images are skewed against the paper.
The paper in the drawer is fed on the skew.
Check and adjust the space between the paper and the side guide not to take much space.
Copied paper is wrinkled. The paper in the drawer is fed
on the skew.
Check and adjust the space between the paper and the side guide not to take much space.
The paper in the drawer is damp.
Place paper newly opened from the wrapping. Note the following points in storing the excess paper.
y Wrap the paper in its wrapping to keep it
free from dust.
y Avoid direct sunlight. y Store in a damp-free space. y To prevent paper from being folded or bent,
store it in a flat place.
Problem Description Cause Corrective Action
3.TROUBLESHOOTING FOR PRINTING
This chapter describes how to troubleshoot the problems on printing.
Print Job Problems ................................................................................................................ 78
Clearing print job errors........................................................................................................................................78
Cannot remember the document password for a Private Print job.......................................................................79
Printing a document including many graphics takes time.....................................................................................79
Printer Driver Problems.........................................................................................................80
Cannot print (port setting problems).....................................................................................................................80
Cannot print (SNMP Community Name problems)...............................................................................................80
Command line options not processed ..................................................................................................................80
Retrieval of printer configuration failed .................................................................................................................81
Cannot change settings on the [Device Settings] tab...........................................................................................81
Network Connection Problems............................................................................................. 82
Cannot print with the equipment (network connection problems).........................................................................82
Cannot print with SMB print..................................................................................................................................82
Cannot print properly with AppleTalk print............................................................................................................83
Client Problems...................................................................................................................... 84
Checking the client status.....................................................................................................................................84
Hardware Problems................................................................................................................ 85
Print jobs not output .............................................................................................................................................85
3 TROUBLESHOOTING FOR PRINTING
78 Print Job Problems
Print Job Problems
This section describes how to clear the print jobs errors.
Clearing print job errors
Problem Description
A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of the equipment.
Corrective Action
Clear the error following the procedure below.
To print by placing paper on the bypass tray
1
Press the [JOB STATUS] which is blinking.
2
Place paper of the size specified with the computer on the bypass tray, and press the [START] button.
Printing is performed. Press [JOB STATUS] when printing has been completed.
Printing by selecting a paper size already placed in another drawer
You can perform printing with the paper already placed in the drawers. Some part of the image may not be printed, however, if the paper size in the drawer is smaller than the one you have specified. Press the drawer button you intend to use on the touch panel and press the [START] button.
3.TROUBLESHOOTING FOR PRINTING
Print Job Problems 79
3 TROUBLESHOOTING FOR PRINTING
Cannot remember the document password for a Private Print job
Problem Description
I cannot remember the document password for my Private Print job.
Corrective Action
The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.
The failed Private Print job remains unprinted in the job queue. To delete it, either way below is required. Contact the administrator of the equipment.
y Enter the administrator’s password in the Private Print job list on the touch panel and delete the job.
For details, refer to the Printing Guide.
y Log in to TopAccess with the administrator’s password and delete the job in the Print Job list.
For details, refer to the TopAccess Guide.
Printing a document including many graphics takes time
Problem Description
It takes time to print a document including many graphics from a Universal Printer 2 Driver (PCL6).
Corrective Action
Since this may happen occasionally, clear the [JPEG Compression] check box of the [PDL Settings] tab in [Customization] of the [Device Settings] tab before printing such documents.
3 TROUBLESHOOTING FOR PRINTING
80 Printer Driver Problems
Printer Driver Problems
This section describes the troubleshooting for the printer drivers.
For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide.
Cannot print (port setting problems)
Problem Description
I cannot perform printing with the equipment.
Corrective Action
If the printer driver on the client computer points to a wrong network port, jobs neither appear in the current jobs queue nor are printed. Fix the problem following the procedure below:
1. Open the Printers folder from the Control Panel.
2. Right-click the printer driver icon.
3. Select Properties from the shortcut menu.
4. Select the [Ports] tab.
5. Make sure that the path to the printer and the device name are correct. \\<device name>\print <device name> is the same as the device name set from the touch panel. “print” may be “univ” or “ps3” depending on the printer driver you use.
6. Click the [General] Tab and click [Print Test Page] to confirm that the settings are correct.
Cannot print (SNMP Community Name problems)
Problem Description
I cannot perform printing with the equipment.
Corrective Action
Check if the SNMP community names are the same in the following 3 settings.
y Equipment y TCP/IP port of the [Ports] tab in the printer driver y [SNMP Settings] dialog box of the [Others] tab in the printer driver
Command line options not processed
Problem Description
All the print options are sent to the equipment at the beginning of the print job. If the print file already contains print commands, they overwrite the command line options you set. For example, if the print file specifies Letter paper, and you specify A4 paper with the lp command, the document is printed on Letter size paper.
Corrective Action
Change the properties of the document you intend to print to create another print file. Submit the print job using the lp command without setting additional parameters.
3.TROUBLESHOOTING FOR PRINTING
Printer Driver Problems 81
3 TROUBLESHOOTING FOR PRINTING
Retrieval of printer configuration failed
Problem Description
When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed.
Corrective Action
The printer driver cannot communicate with the equipment. Try the steps in the checklist below.
Cannot change settings on the [Device Settings] tab
Problem Description
The [Device Settings] tab is grayed out and their settings cannot be changed.
Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the options in the [Device Settings] tab. Please log in with the Administrator.
No Check... Yes No Corrective Action
1 Is the equipment turned on? Next
Step
Ø
Ö
Turn on the equipment.
2 Can you connect the computer to the
equipment via TopAccess?
Next Step
Ø
Ö
Restart the equipment.
3 Does the same message appear again
when you access the property of the printer driver?
Ö End
Check the printer driver port assignment and make sure that it is correct.
3 TROUBLESHOOTING FOR PRINTING
82 Network Connection Problems
Network Connection Problems
This section describes the troubleshooting for printing in the network connection environment.
See also the checklists by types of printing and operating systems on P.100 “Printing Problems (Network Related)”
Cannot print with the equipment (network connection problems)
Problem Description
I cannot perform printing with the equipment.
Corrective Action
See the checklist below to determine if the cause of the problem is related to a network. If it is, see P.100 “Printing Problems (Network Related)”. In that section, several OS- and printing method­based check lists are provided to help you find the appropriate action to take.
Cannot print with SMB print
Problem Description
When an attempt is made to print a document using an SMB connection, the job cannot be printed and such messages continuously appear as “No more connections can be made to this remote computer” or “Your file could not be printed due to an error”.
Corrective Action
SMB print is supposed to be utilized in a small network. If you can use Windows XP, Windows Vista, Windows 7, Windows Server 2003, Windows Server 2008, Windows 8, or Windows Server 2012 as a print server, printing via the Windows Print Server is recommended. If you cannot use the Windows Print Server in your network, use LPR print instead.
No
.
Check... Yes No Corrective Action
1 Have you set the protocol settings so
they are compatible with your network and client protocol settings?
Next Step
Ø
Ö
Set up the proper protocol.
2 Have you set up the appropriate type(s)
of print services that should be supported?
Next Step
Ø
Ö
Check the settings required for your printing environment.
3 If you are using Novell print services,
did you set up the Novell side of network printing, such as creating print servers and attaching the print queue?
Next Step
Ø
Ö
Set up the NetWare server. Refer to the Software Installation Guide.
4 If you set up Novell print services, can
you see the print job using PCONSOLE or NWAdmin?
Next Step
Ø
Ö
Refer to your Novell PCONSOLE or NWAdmin user documentation for help with using these utilities.
5 Have you checked the gateway and
subnet settings to make sure that the equipment is part of the same network gateway as the client from which you are trying to print?
Next Step
Ø
Ö
Set up the TCP/IP correctly.
6 Are other services and communications
performed over the network behaving in the normal and expected manner?
End Ö
Refer to your network documentation or use a network diagnostic utility to identify the network problem.
3.TROUBLESHOOTING FOR PRINTING
Network Connection Problems 83
3 TROUBLESHOOTING FOR PRINTING
Cannot print properly with AppleTalk print
Problem Description
y Text will be printed as striped lines for an email message. y Some text is not printed in a document. y When a web browser is used, the web page is not printed in spite of the print job being sent to the
equipment.
Corrective Action
If the errors above occur with AppleTalk print, use LPR print instead.
3 TROUBLESHOOTING FOR PRINTING
84 Client Problems
Client Problems
This section describes how to identify and correct the problems caused by the clients* connected to the equipment.
* One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing.
Checking the client status
The printing problems are caused by the printer driver settings, network settings, errors in the network connections, and so forth. First, contact the administrator of the equipment to see if there is one of these kinds of problems, or see the following sections:
P.80 “Printer Driver Problems” P.82 “Network Connection Problems” P.100 “Printing Problems (Network Related)”
Another possible cause is one related to a client. If the print jobs sent from a specific client within a network fail, the problem may be caused by the client.
Problem Description
The jobs sent from a client cannot be printed.
Corrective Action
The checklist below will help you identify the source of the error and direct you to information resolving the problem. If the problem persists after you have followed all of the steps, contact your service representative.
No
.
Check... Yes No Corrective Action
1 Does the equipment work properly? Are
copy jobs output properly?
Next Step
Ø
Ö
Check the device status displayed in the Device page of TopAccess.
2 See the Device page of TopAccess. Are
the options specified for the job supported by the hardware configuration?
Next Step
Ø
Ö
If not, delete the job, install the required components, and try again. Contact your service representative for further information.
3 Can you print the jobs from other
clients?
Next Step
Ø
Ö
See the following section to fix the problem. P.82 “Cannot print with the equipment (network connection problems)”
4 Have you ever printed successfully from
this client?
Next Step
Ø
Ö
See the following section to fix the problem. P.80 “Cannot print (port setting problems)”
5 Did you set up the printer driver other
than by an SMB connection?
Next Step
Ø
Ö
See the following section to fix the problem. P.82 “Cannot print with SMB print”
6 (For Macintosh only)
Can you see the equipment you created in the Selector?
Next Step
Ø
Ö
Refer to the Software Installation Guide.
7 At this point, the problem is most likely to be related to a client-side error. Refer to the Printing Guide
to fix the problem.
3 TROUBLESHOOTING FOR PRINTING
Hardware Problems 85
Hardware Problems
This section describes troubles caused by the hardware device (the equipment).
If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the network connection cannot be specified, a hardware problem is a possible cause of the trouble.
The following are common factors involved in the hardware problems:
y System board, cables, and connectors y The equipment, and its components such as the duplexing unit or the Finisher y System software or firmware of the equipment
Print jobs not output
Problem Description
All the clients within a network fail to make the equipment output the print jobs.
Corrective Action
There remains a possibility that improper settings of the software such as printer drivers caused the problem. However, a hardware error is possible, if none of the clients can print the jobs. Try the steps on the checklist below. If the problem persists after you have followed all of the steps, contact your service representative.
Also refer to the Printing Guide for more information on resolving output errors caused by software settings.
No Check... Yes No Corrective Action
1 Is printing prohibited from all connected
client computers?
Next Step
Ø
Ö
See the following section to fix the problem: P.82 “Network Connection Problems”
2 Can you see the job from TopAccess or
another print monitoring utility, such as PCONSOLE or Print Manager?
Next Step
Ø
Ö
See the following section to fix the problem: P.94 “Locating the Equipment in the Network”
3 Can you identify the problem with the
error message or the error code and resolve it?
End Ö
See the following sections to fix the problem:
P.110 “Error Messages” P.112 “Error Codes”
4.TROUBLESHOOTING FOR SCANNING
This chapter describes how to troubleshoot the problems of scanning.
Scanning Problems................................................................................................................ 88
Cannot E-mail my scans ......................................................................................................................................88
Cannot find the data saved in the shared folder...................................................................................................88
Cannot perform scanning from a PC with Office 2013 .........................................................................................88
4 TROUBLESHOOTING FOR SCANNING
88 Scanning Problems
Scanning Problems
This section describes troubleshooting for using scan data.
Cannot E-mail my scans
Problem Description
I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address.
Corrective Action
Check the following points:
y The correct e-mail addresses are specified. y The equipment is correctly configured for and connected to the network. y For the SMTP Client settings, the SMTP server address is correctly set. y For the SMTP Client settings, the Port Number is correctly set. y For the SMTP Client settings, the settings for SSL and/or authentication are correctly set. y The data size of the attached file is smaller than/equal to the maximum data size receivable on the
recipient’s side.
For details on the network settings, refer to the TopAccess Guide. For details on e-mailing the scanned image, refer to the Scanning Guide.
Cannot find the data saved in the shared folder
Problem Description
I have scanned a document and saved the copy in the shared folder of the equipment, but cannot locate the saved file.
Corrective Action
y For Windows OS, search the network for the equipment using the search function of Explorer. The data
are stored in the equipment’s shared folder named “FILE_SHARE.”
y For Macintosh, make sure that the OS version is Mac OS X 10.3.x or later; a client computer running Mac
OS X 10.2.x or earlier cannot access the shared folder on the equipment. If your computer is running Mac OS X 10.3.x or later, search the network for the equipment on Finder and access the folder named “FILE_SHARE.”
y If you cannot find the equipment on the network, make sure that the SMB Server Protocol setting is
enabled on TopAccess.
For details on the network settings, refer to the TopAccess Guide. For details on storing the scanned image, refer to the Scanning Guide.
Cannot perform scanning from a PC with Office 2013
Problem Description
I cannot perform scanning from the equipment in a PC with Office 2013.
Corrective Action
Install an addin to invoke a scan driver for the equipment.
For details on how to install the addin, refer to the Software Installation Guide. If the addin is not included in your DVD, contact your service technician.
5.TROUBLESHOOTING FOR e-Filing
This chapter describes how to troubleshoot the problems on e-Filing.
e-Filing Web Utility Problems................................................................................................90
e-Filing Web Utility terminates the session...........................................................................................................90
Numerous sub windows repeatedly appear .........................................................................................................90
Displaying the items in the Contents Frame takes a long time.............................................................................90
Error messages ....................................................................................................................................................91
5 TROUBLESHOOTING FOR e-Filing
90 e-Filing Web Utility Problems
e-Filing Web Utility Problems
This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message.
e-Filing Web Utility terminates the session
Problem Description
The message “This operation will end your e-Filing session.” appears and e-Filing Web Utility returns to its top page.
Corrective Action 1
Clicking the [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns to its top page. In this case, try again to do the operation you intended.
Corrective Action 2
Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your e-Filing session.” and the e-Filing session ends. Finish your current operation before you close the window.
Corrective Action 3
Operating the main window while the sub window is displayed leads to the message “This operation will end your e-Filing session.” and the processing displayed on the sub window ends. Do not operate the main window until the processing on the sub window has been completed.
Numerous sub windows repeatedly appear
Problem Description
Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable.
Corrective Action
Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from “Internet Option” (for Internet Explorer).
Displaying the items in the Contents Frame takes a long time
Problem Description
Displaying the items in the Contents Frame takes a long time.
Corrective Action
Displaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time for displaying.
5.TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems 91
5 TROUBLESHOOTING FOR e-Filing
Error messages
See the table below to troubleshoot the problem if a message appears.
Message Corrective Action
Internal error occurred. Please restart e-Filing. Turn the power of the equipment OFF and then ON
and then try again. If the error message is still displayed, contact your system administrator or contact your dealer for support.
Your e-Filing Session has Timed Out. Please Restart.
Exit from e-Filing and change the session timer setting to be longer on the Setup page of the TopAccess Administrator mode. Then restart it.
The items have been modified. The items are currently being modified by another
user. Try again after the other user has finished.
Cannot start e-Filing Session. The Disk is Full. Erase unnecessary data from the Control Panel. For
instructions on how to delete data from the Control Panel, refer to the e-Filing Guide.
Cannot create a Box. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making hard disk space.
Cannot create a Folder. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making hard disk space.
Cannot edit the Document. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making hard disk space.
Cannot insert Page. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making hard disk space.
Cannot archive Documents. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making hard disk space.
Cannot upload archived file. The Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making hard disk space.
Cut failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making hard disk space.
Copy failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making hard disk space.
Paste failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making hard disk space.
Save failed. Disk is full. Erase unnecessary data using the administrative
function or deleting the data in boxes for making hard disk space.
Cannot create a Folder. Maximum number of folders has been reached.
Delete unnecessary folders and create a new folder. You can create up to 100 folders in each box.
Cannot create a Document. Maximum number of documents has been reached.
Delete unnecessary documents and create a new document. You can create up to 400 documents in each box and folder.
Cannot insert Page. Maximum number of pages has been reached.
Delete unnecessary pages and insert a new page. A document can contain up to 200 pages.
5 TROUBLESHOOTING FOR e-Filing
92 e-Filing Web Utility Problems
Paste failed. Maximum number of page range is reached.
Delete unnecessary pages and paste pages in the document. A document can contain up to 200 pages.
Cut failed. The items have been deleted or modified. Refresh the page and make sure that the item was
deleted or is currently being modified.
Copy failed. The items have been deleted or modified.
Refresh the page and make sure that the item was deleted or is currently being modified.
Paste failed. The items have been deleted or modified.
Refresh the page and make sure that the item was deleted or is currently being modified.
Delete failed. The items have been deleted or modified.
Refresh the page and make sure that the item was deleted or is currently being modified.
Please enter valid password. Enter the correct password.
A folder with the name you specified already exists. Please try again.
Use a name that does not exist in the box.
Another user is archiving or uploading. Please try again later.
The document is being archived or uploaded by another user. Try again after the other user has finished.
The Maximum Possible Archive Size exceeded. Archiving is not Possible.
An archive file larger than 2 GB cannot be created. Make sure that the archive file will be less than 2 GB by archiving smaller groups of files instead of a large one.
The Box cannot be erased. A document contained in Box is being used.
A document contained in the box is being used by another user. Try again after the other user has finished.
The document is being used. Please try again later. The selected document is being used by another
user. Try again after the other user has finished.
File format doesn’t correspond. Please contact Administrator.
Contact your administrator to convert the archive file and try again.
e-Filing is not ready. Please try again later. e-Filing has not yet been activated. Try again later.
Message Corrective Action
6.TROUBLESHOOTING FOR NETWORK
CONNECTIONS
This chapter describes how to troubleshoot the problems on network connections.
Locating the Equipment in the Network...............................................................................94
Cannot locate the equipment in the network ........................................................................................................94
Cannot locate the equipment with Local Discovery..............................................................................................96
Equipment does not respond to ping command ...................................................................................................98
LDAP Search and Authentication Problems........................................................................99
Network shutdown occurs or touch panel disabled after LDAP search ................................................................99
LDAP authentication takes a long time.................................................................................................................99
Printing Problems (Network Related)................................................................................. 100
SMB print in a Windows operating system environment ....................................................................................100
Raw TCP or LPR print in a Windows operating system environment ................................................................101
IPP print in a Windows operating system environment ......................................................................................101
Novell print in a NetWare environment...............................................................................................................102
Macintosh environment ......................................................................................................................................103
UNIX/Linux environment ....................................................................................................................................103
Network Fax (N/W-Fax) Driver Problems ........................................................................... 104
N/W-Fax Driver Installation Error Messages ......................................................................................................104
N/W-Fax Driver General Errors ..........................................................................................................................105
Client Software Authentication Problems..........................................................................106
Cannot log in using client software.....................................................................................................................106
Printing can be made even with incorrect user name and password .................................................................106
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
94 Locating the Equipment in the Network
Locating the Equipment in the Network
Cannot locate the equipment in the network
Problem Description
I cannot locate the equipment in the network.
Corrective Action
Improper settings may cause problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem. If the problem remains unsolved, contact your service representative.
No
.
Check... Yes No Corrective Action
1 Is the startup page printed out? If not,
wait until the communication comes online. Examine the protocol settings listed on the startup page. Are they correct?
Next Step
Ø
Ö
Set up the proper protocols.
2 Print out a configuration page. Make
sure that there are not any discrepancies or inconsistencies between the current network settings and your network environment. Change the network settings, if necessary. Use the Find Computer utility from your Windows computer to locate the equipment by its device name. Can you find the equipment?
Next Step
Ø
Ö
Set up the proper protocol if required. Once you have located the equipment, configure the port that it is mapped correctly to the device.
3 Can you locate other computers
connected to the same network?
Next Step
Ø
Ö
Check the network settings on the client computer to make sure that they are compatible with the network settings on the equipment.
4 Check the link LED activity on the hub
and/or NIC of the equipment and the client machine. Do the hardware components appear to be functioning properly?
Next Step
Ø
Ö
Contact your service representative.
5 Confirm whether the Ethernet cable is
normal. Does the current Ethernet speed appear on the ETHERNET setting screen ([USER FUNCTIONS] ­[ADMIN] - [NETWORK] - [ETHERNET]) ? Furthermore, confirm whether the hub you are using supports FULL mode. Does the hub support its mode ?
Next Step
Ø
Ö
If “Link not detected” is displayed on the ETHERNET setting screen, a contact failure or disconnection may be occurred in the cable. In this case, check the cable, and replace it with a new one, if required. Furthermore, if the hub does not support FULL mode, connect the equipment to the switching hub. When the port setting of the switch is fixed at half-duplex communication, change it to any of 10/100/1000 Mbps, full-duplex fixed communication mode or auto­negotiation. Contact your local network support specialist for further assistance.
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network 95
6 Make sure that the device name for the
equipment is unique and verify that the WINS and/or DNS server database are not causing potential naming conflicts with the network settings on the equipment. If necessary, change the network settings on the equipment. After the communication comes back online, can you see the equipment in the network?
Next Step
Ø
Ö
Set up the NetBIOS name of the device correctly.
7 If the network environment is using
complex subnet or supernet structures, is the IP address used by the equipment within the network structures range of valid addresses?
End Ö
Contact your local network support specialist for further assistance.
No
.
Check... Yes No Corrective Action
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
96 Locating the Equipment in the Network
Cannot locate the equipment with Local Discovery
Problem Description
Local Discovery cannot detect the equipment.
Corrective Action
The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer. In some cases, you need to add or update network components; however, first see the checklist below to fix the problem.
No
.
Check... Yes No Corrective Action
1 Is SNMP enabled on the equipment? Next
Step
Ø
Ö
Enable the SNMP (MIB).
2 Are the SNMP setting of the equipment
and that of the software the same?
Next Step
Ø
Ö
SNMP V1/V2: Check if the community names of the equipment and the software are the same. SNMP V3: Check if each item of the SNMP setting of the equipment and the software is the same.
3 Confirm that the protocol suite installed
on the client computer has been updated with the latest software for the given operating system. If your network only supports the IPX/SPX protocol, make sure that the most current version of Novell Client software is installed.
Next Step
Ø
Ö
See the vendor’s website for information about product updates and technical supports.
4 Print an NIC Configuration page from
the equipment. Does the equipment support the same protocol as the network?
Next Step
Ø
Ö
Configure the proper protocol.
5 Change the protocol settings from
TopAccess, if necessary, and reboot the equipment for the changes to take effect. Repeat step 2. Was the device discovered?
End
Next Step
Ø
6 Check the NIC Configuration page. Are
the IP address and subnet mask settings correct?
Next Step
Ø
Ö
Setup the TCP/IP settings correctly.
7 Check the router to make sure that it is
not filtering out the equipment packets. Is the router processing equipment packets correctly?
Next Step
Ø
Ö
Adjust the router settings.
8 Can another computer within the same
network segment discover the equipment?
Next Step
Ø
Ö
See the following section to fix the problem: P.94 “Locating the Equipment in the Network”
6.TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network 97
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
9 Check the NIC Configuration page. Is
the Unit Serial Number part of the device name?
Next Step
Ø
Ö
Contact your service representative.
10 Check link activities on the port being
used by the equipment and the integrity of the network cable, hub, or switch that connects the equipment to the network. Replace any network components that you can tell or suspect are faulty.
End Ö
No
.
Check... Yes No Corrective Action
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
98 Locating the Equipment in the Network
Equipment does not respond to ping command
Problem Description
The equipment does not respond to a ping command.
Corrective Action
Check the network settings following the checklist below.
No
.
Check... Yes No Corrective Action
1 Confirm that the TCP/IP protocol suite
is installed on the client computer.
Next Step
Ø
Ö
Refer to the networking section of your operating system documentation.
2 Look at the NIC configuration page and
confirm that the TCP/IP settings are correct. Is the IP address entered and valid? Are the Gateway and Subnet settings correct?
Next Step
Ø
Ö
Enter the correct TCP/IP settings.
3 Reboot the equipment. Check the NIC
Configuration page that is printed out. Are the TCP/IP settings correct?
Next Step
Ø
Ö
The settings are not binding, contact your service representative.
4 Try to ping the equipment again. Did the
equipment respond to the ping?
End
Next Step
Ø
5 Can you ping the equipment from any
other computer within the same network? If not, the equipment might have an IP address that is out of range or invalid.
Next Step
Ø
Ö
Contact your local network specialist for a valid IP address for the equipment.
6 Can you ping to another computer
within the same network?
Next Step
Ø
Ö
Check the computer’s protocol settings to make sure the gateway and subnet settings are correct.
7 If you have customized the device
name, you can check if the NIC is functional by restoring the default settings. When the equipment automatically reboots and an NIC Configuration page is printed, does the device name include the NIC’s unit serial number?
Next Step
Ø
Ö
The NIC is faulty or improperly installed. Contact your service representative.
8 Check link activities on the port being
used by the equipment and also the integrity of the network cable, hub, or switch that is connecting the equipment to the network. Replace any network components that you suspect are faulty. Can you ping the equipment now?
End Ö
Contact your service representative.
Loading...
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use