Toshiba EM1-33039E, B-870, EM1-33039EE User Manual

TEC Thermal Printer

Table of Contents

B-870 SERIES

Owner’s Manual

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. (for USA only)

Changes or modifications not expressly approved by manufacturer for compliance could void the user's authority to operate the equipment.

"This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations."

"Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur de Canada."

(for CANADA only)

WARNING!

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

CAUTION:

Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the "OFF" position to stop movement.

As an ENERGY STAR® Partner, TOSHIBA TEC has determined that this product meets the

ENERGY STAR

guidelines for energy efficiency.

-- Outline of the International ENERGY STAR® Office Equipment Program --

The International

ENERGY STAR

Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption. It is an open system in which business proprietors can participate voluntarily. The targeted products are office equipment such as computers, monitors, printers, facsimiles, copiers, scanners, and multifunction devices. Their standards and logos are uniform among participating nations.

ENERGY STAR is a U.S. registered mark.

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment. Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorized TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions). Specific warning contents are drawn inside the symbol. (The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items). Specific prohibited contents are drawn inside or near the symbol. (The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed. Specific instructions are drawn inside or near the symbol. (The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

EM1-33039E

WARNING

Any other than the specified AC voltage is prohibited.

Prohibited

Do not use voltages other than the voltage (AC) specified on the rating plate, as this may cause fire or electric shock.

If the machines share the same outlet with any other electrical appliances which consume large amounts of power, the voltage will fluctuate widely each time these appliances operate. Be sure to provide an exclusive outlet for the machine as this may cause the machines to malfunction.

Do not insert or drop metal, flammable or other foreign objects into the machines through the ventilation slits, as this may cause fire or electric shock.

This indicates that there is the risk of death or serious injury if the machines are improperly handled contrary to this indication.

Prohibited

Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock.

Do not place metal objects or water-filled containers such as flower vases, flower pots or mugs, etc. on top of the machines. If metal objects or spilled liquid enter the machines, this may cause fire or electric shock.

Do not scratch, damage or modify the power cords. Also, do not place heavy objects on, pull on, or excessively bend the cords, as this may cause fire or electrical shock.

Disconnect the plug.

If the machines are dropped or their cabinets damaged, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock.

(i)

Disconnect the plug.

Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause fire or elec- tric shock. In these cases, immediately turn off the power switches and disconnect the power cord plugs from the outlet. Then, contact your authorized TOSHIBA TEC representative for assistance.

Safety Summary

EM1-33039E

Disconnect the plug.

Connect a grounding wire.

If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock.

Ensure that the equipment is properly grounded. Extension cables should also be grounded. Fire or electric shock could occur on improperly grounded equipment.

Disconnect the plug.

No disassembling.

When unplugging the power cords, be sure to hold and pull on the plug portion. Pulling on the cord portion may cut or expose the internal wires and cause fire or electric shock.

Do not remove covers, repair or modify the machine by yourself. You may be injured by high voltage, very hot parts or sharp edges inside the machine.

This indicates that there is the risk of personal Injury or damage to

CAUTION

objects if the machines are improperly handled contrary to this indication.

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

• Try to avoid locations that have the following adverse conditions: * Temperatures out of the specification * Direct sunlight * High humidity * Shared power source * Excessive vibration * Dust/Gas

• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.

• USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

• DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas.

• Ensure the printer is operated on a level surface.

• Any data stored in the memory of the printer could be lost during a printer fault.

• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference.

• Unplug the machine whenever you are working inside it or cleaning it.

• Keep your work environment static free.

• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall causing injury.

• Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines and may cause fire.

• Do not lean against the machine. It may fall on you and could cause injury.

• Care must be taken not to injure yourself with the printer paper cutter.

• Unplug the machine when it is not used for a long period of time.

Request Regarding Maintenance

• Utilize our maintenance services. After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

• Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines, preventing accidents beforehand. For details, please consult your authorized TOSHIBA TEC representative for assistance.

• Using insecticides and other chemicals Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or other parts to deteriorate or cause the paint to peel.

(ii)

EM1-33039E

TABLE OF CONTENTS

Page

1.INTRODUCTION................................................................................................1- 1

1.1APPLICABLE MODEL................................................................................1- 1

1.2ACCESSORIES..........................................................................................1- 1

2.SPECIFICATIONS..............................................................................................2- 1

2.1PRINTER....................................................................................................2- 1

2.2OPTIONS....................................................................................................2- 2

2.3MEDIA.........................................................................................................2- 3

2.4RIBBON......................................................................................................2- 3

3.OVERVIEW........................................................................................................3- 1

3.1FRONT/REAR VIEW...................................................................................3- 1

3.2OPERATION PANEL..................................................................................3- 1

4.DIP SWITCH FUNCTIONS.................................................................................4- 1

5.SET UP PROCEDURE.......................................................................................5- 1

5.1REQUIREMENTS FOR OPERATION........................................................5- 1

5.2SETTING UP THE PRINTER......................................................................5- 1

6.INSTALLING THE PRINTER..............................................................................6- 1

6.1CONNECTING THE POWER CORD AND CABLES..................................6- 1

6.2HOLDER STAND INSTALLATION.............................................................6- 1

7.LOADING THE RIBBON.....................................................................................7- 1

8.LOADING THE MEDIA.......................................................................................8- 1

9.INSERTING THE OPTIONAL FLASH MEMORY CARD....................................9- 1

10.CARE/HANDLING OF THE MEDIA AND RIBBON..........................................10- 1

11.GENERAL MAINTENANCE.............................................................................11- 1

11.1CLEANING...............................................................................................11- 1

11.2UNDER THE MEDIA GUIDES..................................................................11- 3

11.3COVERS AND PANELS...........................................................................11- 3

11.4REMOVING JAMMED MEDIA..................................................................11- 4

11.5THRESHOLD SETTING...........................................................................11- 6

12.TROUBLESHOOTING......................................................................................12- 1

CAUTION:

1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.

2. The contents of this manual may be changed without notification.

3. Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.

1. INTRODUCTION

EM1-33039E

1. INTRODUCTION

Thank you for choosing the TEC B-870 Series thermal/transfer printer. This new generation high performance/quality printer is equipped with the latest hardware including the newly developed high density (12 dot/mm, 305 dot/inch) edge print head. This will allow very clear print at a maximum speed of 203.2 mm/sec. (8 inch/sec.). Other standard features include an automatic ribbon saver and external media supply. Combine this with an optional high speed P.C. interface board which allows vastly reduced graphic data transfer times and you have a printer to suit a variety of applications and environments. Optional features include a strip mechanism and Cutter mechanism. This manual contains general set-up and maintenance information and should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference.

1.1 APPLICABLE MODEL

• B-872-QQ Model name description

B - 8 7 2 - Q Q

1.2 ACCESSORIES

Owner's Manual

(EM1-33039)

Holder Shaft

Left/Right Side Holder

Destination Code QQ : North America bloc

Thermal direct/Thermal transfer

Power Cord

Print Head Cleaner

(24089500013)

Holder Base

Thumbscrew

(M-4x6)

Media Holder

Quality control

report

1-1

2. SPECIFICATIONS

2.1 PRINTER

EM1-33039E

2.1 PRINTER

Model

Item

Supply voltage Universal (automatic switching)

85-138 V, 50/60 Hz 187-276 V, 50/60 Hz

Be sure to use a power cord which meets the standard. Power consumption 3.5 A, 260 W maximum (standby: 360 mA, 20 W maximum) Operating temperature 5˚C ~ 40˚C range Relative humidity 25% ~ 85%RH (no condensation) Print head Thermal print head 12 dots per mm (305 dots per inch) Printing methods Thermal direct or Thermal transfer Print speeds 76.2 mm/sec. (3 inch/sec.), 101.6 mm/sec. (4 inch/sec.),

203.2 mm/sec. (8 inch/sec.) When the media width is 160mm or less. Maximum print width 213.3 mm (8.40 inches) Dispensing modes Batch (Continuous), Strip (On-demand) and Cut modes

(Both cut and strip modes are available only when their respective modules

are fitted.) Message display 20 characters x 1 line Dimensions 437 mm (width) x 282 mm (depth) x 395 mm (height) Weight 25 kg (without media and ribbon) Available bar-code types JAN8, JAN13, EAN8, EAN8 + 2 digits, EAN8 + 5 digits

EAN13, EAN13 + 2digits, EAN13 + 5 digits

UPC-E, UPC-E + 2 digits, UPC-E + 5 digits

UPC-A, UPC-A + 2 digits, UPC-A + 5 digits

MSI, ITF, NW-7, CODE39, CODE93, CODE128

EAN128, Industrial 2 to 5 Two-dimensional code Data Matrix, PDF417, Fonts Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size),

Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes),

OCR (2 types), Writable characters (40 types), Outline font (1 type) Rotations 0˚, 90˚, 180˚, 270˚ Standard interfaces Serial interface (RS-232C)

Parallel interface (Centronics)

Expansion I/O interface

Flash memory card interface Optional interface High speed PC interface

B-872-QQ

∗

Data MatrixTM is a trademark of International Data Matrix, Inc. PDF417 is a trademark of Symbol Technologies, Inc.

2-1

2. SPECIFICATIONS

■ Auto Ribbon Saving Mode

Auto ribbon saving function is activated when it is selected by DIP switch (Refer to page 4-1) and none print area extends for more than 20 mm.

NOTES: 1. To activate ribbon saving function at a speed of 8"/sec., the no print area should extend

more than 25 mm.

2. Depending on the relationship between the outer diameter of rewound ribbon and print speed, ribbon usage may vary as follows:

Print speed Ribbon loss

3"/sec Approx. 5 mm 4"/sec Approx. 10 mm 8"/sec Approx. 23 mm

2.2 OPTION

EM1-33039E

2.2 OPTION

Option Name Cutter module High speed PC

Type B-4208-QM B-4800-PC-QM

interface kit Strip module

B-4908-H-QM

D-RAM PC Board FMBC0067801

Flash memory card

Description A stop and cut swing cutter This interface kit allows extremely high speed information

transfer between the printer and PC. This module strips the label from the backing paper with the

take-up block and strip block.

A 2MB RAM upgrade which enhances the image handling capability of the printer.

A flash ROM card (1MB and 4MB) for storing logos, writable characters and formats.

2-2

2. SPECIFICATIONS

EM1-33039E

2.3 MEDIA

Stop position

Cut position

Item

Span of one label/tag

: Label length

: Width including backing paper

: Label width

: Gap length

: Black mark length (Tag paper)

: Effective print width

Effective print length

: Print speed up/slow down area

: Black mark length (Label)

Maximum effective length for on the fly issue

Outer roll diameter Thickness

Refer to the following NOTE 2.

Label

I I

Reference coordinate

Label dispensing mode

Black Mark (on reverse side)

Stop position

Cut position

Feed direction

Fig. 2-1

Batch mode Strip mode

10.00 ~ 999.0 25.4 ~ 999.0

7.5 ~ 996.5 22.9 ~ 996.5

2.5 ~ 20.0 2.5 ~ 20.0 6.0 ~ 20.0

Label Tag

Standard Max. memory Standard Max. memory

5.5 ~ 320.0 20.9 ~ 320.0 23.0 ~ 320.0

5.5 ~ 661.3 20.9 ~ 661.3 23.0 ~ 661.3

8.0 ~ 320.0 23.4 ~ 320.0 23.4 ~ 320.0

8.0 ~ 661.3 23.4 ~ 661.3 23.4 ~ 661.3 Refer to the following NOTE 2.

Standard Max. memory

Label Tag

Reference coordinate

101.6 ~ 225.0

98.6 ~ 222.0

2.5 ~ 10.0

10.0 ~ 213.3

Ø200 Max.

0.13 ~ 0.17

0.10 ~ 0.17

Tag paper

Reference coordinate

G C

1.0

160.0

330.6

Black Mark (on reverse side)

Tag paper

[Unit: mm]

Cut mode

Label: 38 ~ 999.0 Tag: 25.4 ~ 999.0

25.0 ~ 993.0

NOTES: 1. The media specification other than above are unchanged.

2. When marking black marks on label rolls, the following requirements must be satisfied. When the gap length is less than 4 mm:

The black mark length should be longer than the gap length.

When the gap length is 4 mm or more:

The black mark should not overlap the gap for more than 4 mm and the following label.

3. When issuing thermal labels at 8"/sec., the print stop position should be set to a minimum of 1 mm inside the label.

2.4 RIBBON

Type Spool type Width 115 mm ~ 224 mm Length 300 m Outer diameter Ø72 mm (max.)

NOTES: 1. “On the fly issue” means that the printer can draw and print without stopping

between labels.

2. To ensure print quality and print head life use only TOSHIBA TEC specified media and ribbons.

3. When using the cutter ensure that label length B plus inter label gap length

exceeds 35 mm. (i.e. label pitch should be greater than 35 mm.)

4. Use of rough media for the ribbon saving issue may cause ribbon smudges.

5. To avoid ribbon wrinkles use the ribbon which is wider than media by 5mm or more. However, too much difference in width between the two may cause wrinkles.

2-3

3. OVERVIEW

3.1 FRONT/REAR VIEW

Front View Rear View

EM1-33039E

3.1 FRONT/REAR VIEW

Message Display (LCD)

Top Cover

Operation Panel

3.2 OPERATION PANEL

POWER ON LINE ERROR

FEED RESTART PAUSE

Fig. 3-2

Head Lever

Right Side Cover

Power Switch

0: OFF 1: ONMedia Outlet

Memory Card Slot

AC Power Inlet

Parallel I/F Connector (Centronics)

Fig. 3-1

MESSAGE DISPLAY (LCD)

Displays messages in the language selected by DIP switch. When power is turned on and it is ready to print, “ON LINE” is displayed.

POWER LED (Green)

Lights when the power is turned on.

ON-LINE LED (Green)

1) Flashes when communicating with a host computer.

2) On while printing.

ERROR LED (Red)

Lights when a communication error occurs, when the media/ribbon ends or the printer does not operate correctly.

FEED Key

Feeds paper.

RESTART Key

Resets the printer when paused or when an error occurs. Used to set the threshold. (Refer to page 11-6)

PAUSE Key

Pauses printing. Message display shows “PAUSE” and an unprinted count. Used to set the threshold. (Refer to page 11-6)

Serial Interface Connector (RS-232C)

Outlet for the high speed PC interface cable (Option)

Expansion I/O Interface Connector

3-1

4. DIP SWITCH FUNCTIONS

The DIP switches are located to the right of the Guide Wheel.

EM1-33039E

4. DIP SWITCH FUNCTIONS

W ARNING!

Turn the POW E R O FF before

switching the functions

(1) DIP SW 2

No. ON/OFF

OFF OFF

OFF

OFF ON 9600 BPS

ON 19200 BPS

OFF 1 bit

ON 2 bit

OFF 7 bit

OFF

ON Without

OFF EVEN

ON OFF

2400 BPS

OFF

4800 BPS

OFF

8 bit Without

ODD

XON/XOFF (No XON is output at the power on time.)

READY/BUSY (DTR) (No XON is output at the power on time.) (No XOFF is output at the power off time.)

XON/XOFF+READY/BUSY

(XON is output at the power on time.) (XOFF is output at the power off time.)

XON/XOFF (XON is output at the power on time.)

(No XOFF is output at the power off time.)

(2) DIP SW 1

No.

ON/OFF FUNCTION

OFF Without

OFF OFF

OFF

OFF ON

ON OFF OFF OFF

OFF Without

ON With

OFF Fixed type

OFF Must be set to OFF

With

English

OFF

OFF German

French

OFF

Dutch

Spanish Japanese

Italian

Not used

With

Movable type

DIPSW 2

Guide Wheel

DIPSW 1

FUNCTION

Transmission speed

Stop bit length

Fig. 4-1

Data length

Parity chec k Parity check (effective when DIP

SW #5 is set to O N .)

Data protocol

(XOFF is output at the power off time.)

Auto ribbon save function

Language to display LCD error message

Auto media feed after a cut issue (See page 8-4)

Head up function in cut mode Refer to Note 2.

Media sensor selection

NOTES: 1. The shaded settings are the factory default settings. “OFF” means “OPEN”.

2.The Dip switch #1-6 functions in accordance with equipment to be used.

4-1

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