Toshiba EM1-33035E, EM1-33035, B-570-QQ User Manual

TEC Thermal Printer

Table of Contents

B-570-QQ SERIES

Owner’s Manual

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

(for USA only)

Changes or modifications not expressly approved by manufacturer for compliance could void the user’s authority to operate the equipment.

“This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.” “Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.”

(for CANADA only)

CAUTION

To avoid injury, be careful not to catch or jam your fingers while opening or closing the cover.

CAUTION

Do not touch moving parts. To reduce the risk that fingers, jewelry, clothing, etc., be drawn into the moving parts, push the switch in the "OFF" position to stop movement.

As an ENERGY STAR® Partner, TOSHIBA TEC has determined that this product meets the

ENERGY STAR

guidelines for energy efficiency.

-- Outline of the International ENERGY STAR® Office Equipment Program --

The International

ENERGY STAR

Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption. It is an open system in which business proprietors can participate voluntarily. The targeted products are office equipment such as computers, monitors, printers, facsimiles, copiers, scanners, and multifunction devices. Their standards and logos are uniform among participating nations.

ENERGY STAR is a U.S. registered mark.

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment. Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, then contact your authorized TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions). Specific warning contents are drawn inside the symbol. (The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items). Specific prohibited contents are drawn inside or near the symbol. (The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed. Specific instructions are drawn inside or near the symbol. (The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

EM1-33035

WARNING

Any other than the specified AC voltage is prohibited.

Prohibited

Do not use voltages other than the voltage (AC) specified on the rating plate, as this may cause fire or electric shock.

If the machines share the same outlet with any other electrical appliances which consume large amounts of power, the voltage will fluctuate widely each time these appliances operate. Be sure to provide an exclusive outlet for the machine as this may cause the machines to malfunction.

Do not insert or drop metal, flammable or other foreign objects into the machines through the ventilation slits, as this may cause fire or electric shock.

This indicates that there is the risk of death or serious injury if the machines are improperly handled contrary to this indication.

Prohibited

Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock.

Do not place metal objects or water-filled containers such as flower vases, flower pots or mugs, etc. on top of the machines. If metal objects or spilled liquid enter the machines, this may cause fire or electric shock.

Do not scratch, damage or modify the power cords. Also, do not place heavy objects on, pull on, or excessively bend the cords, as this may cause fire or electrical shock.

Disconnect the plug.

If the machines are dropped or their cabinets damaged, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock.

(i)

Disconnect the plug.

Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause fire or elec- tric shock. In these cases, immediately turn off the power switches and disconnect the power cord plugs from the outlet. Then, contact your authorized TOSHIBA TEC representative for assistance.

Safety Summary

EM1-33035

Disconnect the plug.

Connect a grounding wire.

If foreign objects (metal fragments, water, liquids) enter the machines, first turn off the power switches and disconnect the power cord plugs from the outlet, and then contact your authorized TOSHIBA TEC representative for assistance. Continued use of the machine in that condition may cause fire or electric shock.

Ensure that the equipment is properly grounded. Extension cables should also be grounded. Fire or electric shock could occur on improperly grounded equipment.

Disconnect the plug.

No disassembling.

When unplugging the power cords, be sure to hold and pull on the plug portion. Pulling on the cord portion may cut or expose the internal wires and cause fire or electric shock.

Do not remove covers, repair or modify the machine by yourself. You may be injured by high voltage, very hot parts or sharp edges inside the machine.

This indicates that there is the risk of personal Injury or damage to

CAUTION

objects if the machines are improperly handled contrary to this indication.

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

• Try to avoid locations that have the following adverse conditions: * Temperatures out of the specification * Direct sunlight * High humidity * Shared power source * Excessive vibration * Dust/Gas

• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.

• USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

• DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas.

• Ensure the printer is operated on a level surface.

• Any data stored in the memory of the printer could be lost during a printer fault.

• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference.

• Unplug the machine whenever you are working inside it or cleaning it.

• Keep your work environment static free.

• Do not place heavy objects on top of the machines, as these items may become unbalanced and fall causing injury.

• Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines and may cause fire.

• Do not lean against the machine. It may fall on you and could cause injury.

• Care must be taken not to injure yourself with the printer paper cutter.

• Unplug the machine when it is not used for a long period of time.

Request Regarding Maintenance

• Utilize our maintenance services. After purchasing the machine, contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

• Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines, preventing accidents beforehand. For details, please consult your authorized TOSHIBA TEC representative for assistance.

• Using insecticides and other chemicals Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or other parts to deteriorate or cause the paint to peel.

(ii)

EM1-33035

Page

1. INTRODUCTION.............................................................................. 1-1

1.1 Applicable Model .....................................................................................1- 5

1.2 Accessories .............................................................................................1- 5

2. SPECIFICATIONS ........................................................................... 2-1

2.1 Printer......................................................................................................2- 1

2.2 Options ....................................................................................................2- 2

2.3 Media.......................................................................................................2- 3

2.4 Ribbon .....................................................................................................2- 3

3. OVERVIEW...................................................................................... 3-1

3.1 Front/Rear View....................................................................................... 3- 1

3.2 Operation Panel ...................................................................................... 3- 1

4. DIP SWITCH FUNCTIONS .............................................................. 4-1

5. INSTALLING THE PRINTER........................................................... 5-1

6. LOADING THE MEDIA.................................................................... 6-1

7. LOADING THE RIBBON ................................................................. 7-1

8. INSERTING THE OPTIONAL FLASH MEMORY CARD................. 8-1

9. CARE/HANDLING OF THE MEDIA AND RIBBON......................... 9-1

10. GENERAL MAINTENANCE .......................................................... 10-1

10.1 Cleaning ................................................................................................10- 1

10.2 Covers and Panels ................................................................................ 10- 1

10.3 Removing Jammed Paper..................................................................... 10- 2

10.4 Threshold Setting .................................................................................. 10- 4

10.5 Auto Ribbon Saving Mode .................................................................... 10- 5

11. TROUBLESHOOTING................................................................... 11-1

CAUTION:

1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.

2. The contents of this manual may be changed without notification.

3. Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.

1. INTRODUCTION

PRINT HEAD CLEANER

1.1 Applicable Model

EM1-33035

1. INTRODUCTION

Thank you for choosing the TEC B-570 series thermal/transfer printer. This new generation high performance/quality printer is equipped with the latest hardware including the newly developed high density (12 dots/mm, 306 dots/inch) near edge print head. This will allow very clear print at a maximum speed of 203.2 mm/sec. (8 inches/sec.). Other standard features include an automatic ribbon saver, a builtin rewinder/strip mechanism and an internal media supply spool. This manual contains general set-up and maintenance information and should be read carefully to help gain maximum performance and life from your printer. For most queries please refer to this manual and keep it safe for future reference.

1.1 Applicable Model

• B-572-QQ Model name description

B - 5 7 2 - Q Q

2: Thermal direct/Thermal transfer

1.2 Accessories

Owner's Manual

(EM1-33035)

Rewinder guide plate

(FMBD0034501)

QQ: North America

Power Cord

Screw

(SM-4x6B)

Head Cleaner

(24089500013)

Quality control report

Unpacking Procedure

1-1

2. SPECIFICATIONS

2.1 Printer

EM1-33035

2.1 Printer

Item

Supply voltage Power consumption Operating temperature range Relative humidity Print head Printing methods Print speeds

Maximum print width Dispensing modes

Message display Dimensions Weight Available bar code types

Fonts

Rotations Standard interface

Model

B-570-QQ

AC 100V ~ 120V +10%, -15%, 50/60Hz +2Hz, -2Hz 2A, 198W maximum (standby: 500mA, 51W maximum) 5°C ~ 40°C 25% ~ 85%RH (no condensation) Thermal print head 12 dots per mm (306 dots per inch) Thermal direct or Thermal transfer

76.2 mm/sec. (3 inch/sec.), 127 mm/sec. (5 inch/sec.),

203.2 mm/sec. (8 inch/sec.),

127.5 mm (5.02 inches) Batch (Continuous), Strip (On-demand) and Cut modes (Cut mode is only available when optional cutter is fitted.) 20 characters x 1 line 291 mm (width) x 460 mm (depth) x 308 mm (height) 19 kg (without media and ribbon) JAN8, JAN13, EAN8, EAN8+2digits, EAN8+5digits EAN13, EAN13+2digits, EAN13+5digits UPC-E, UPC-E+2digits, UPC-E+5digits UPC-A, UPC-A+2digits, UPC-A+5 digits MSI, ITF, NW-7, CODE39, CODE93, CODE128, EAN128 PDF417, DATA MATRIX, Industrial 2 to 5 Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes), OCR (2 types), Writable characters (40 types), Outline font (1 type) 0°, 90°, 180°, 270° Serial interface (RS-232C) Parallel interface (Centronics) Expansion I/O interface Flash memory card interface

2.2 Option

Option Name Cutter module Fanfold paper guide

module

D-RAM PC board

Flash memory card

NOTES: 1. Available from your nearest TOSHIBA TEC representative or TOSHIBA TEC Head Quarters.

2. Available from TOSHIBA TEC Parts Center.

3. When purchasing flash memory card locally, select one having the specifications described at page 8-1.

Type

B-4205-QM

B-4905-FF-QM

FMBC0067801

Usage A stop and cut swing cutter This is a paper guide exclusively used for

fanfold paper. Attaching it in place of the standard paper guide allows the printer to print on fanfold paper.

A 2MB RAM upgrade which enhances the image handling capability of the printer.

A flash ROM card (1MB and 4MB) for storing logos, writable characters and formats.

Source See NOTE 1. See NOTE 1.

See NOTE 2.

See NOTE 3.

2-1

2. SPECIFICATIONS

EM1-33035

2.3 Media

Stop position

Cut position

Item

A : Span of one label/tag

B : Label/tag length C : Width including backing paper D : Label width E : Gap length F : Black mark length (Tag paper) G : Effective print width H :

Effective print length

I : Print speed up/slow down area J : Black mark length (Label) Maximum effective length for on the fly issue Outer roll diameter Thickness

NOTES: 1. The media specification other than above are unchanged.

Label

I I

Reference coordinate

Refer to the following NOTE 2. Black Mark (on reverse side)

Stop position

Cut position

Feed direction

Tag paper

Reference coordinate

G C

Fig. 2-1

Label dispensing mode

Label Standard

Max. memory

TAG Standard

Max. memory

Standard Max. memory

Label Tag

2. When marking black marks on label rolls, the following requirements must be satisfied. When the gap length is less than 4 mm:

The black mark length should be longer than the gap length.

When the gap length is 4 mm or more:

The black mark should not overlap the gap for more than 4 mm and the following label.

Batch mode

10.0 ~ 999.0

8.0 ~ 997.0

2.0 ~ 20.0

6.0 ~ 298.6

6.0 ~ 995.0

8.0 ~ 298.6

8.0 ~ 997.0

Refer to the following NOTE 2.

Strip mode

25.4 ~ 999.0

23.4 ~ 997.0

50.8 ~ 140.0

47.8 ~ 137.0

2.0 ~ 20.0

2.0 ~ 10.0

10.0 ~ 128.0

21.4 ~ 298.6

21.4 ~ 995.0

23.4 ~ 298.6

23.4 ~ 997.0

1.0

149.3

661.3

ø200 Max.

0.13 ~ 0.17

0.15 ~ 0.29

Label: 38 ~ 999.0 Tag: 25.4 ~ 999.0

234.0 ~ 298.6

Black Mark (on reverse side)

Tag paper

[Unit : mm]

Cut mode

25.0 ~993.0

6.0 ~ 20.0

23.0 ~ 298.6

23.0 ~ 991.0

23.4 ~ 997.0

2.4 Ribbon

Type Width Length Outer diameter

Spool type 68 mm ~ 134 mm 600 m ø90 mm (max.)

NOTES: 1. "On the fly issue" means that the printer can draw and

print without stopping between labels.

2. To ensure print quality and print head life use only TOSHIBA TEC specified media and ribbons.

3. When using the cutter ensure that label length B plus inter label gap length E exceeds 35 mm. (i.e. label pitch should be greater that 35 mm.)

4. When rewinding the media onto the take-up spool in batch mode, the max. outer roll diameter should be 180 mm.

5. Use of rough media for the ribbon saving issue may cause ribbon smudges.

2-2

3. OVERVIEW

3.1 Front/Rear View

Front View Rear View

EM1-33035

3.1 Front/Rear View

Message Display (LCD)

Operation Panel

Media Outlet

Top Cover

Memory Card Slot

Supply Window

Serial Interface Connector (RS-232C)

Parallel I/F Connector (Centronics)

Fig. 3-1

AC Power Inlet

Expansion I/O Interface Connector

Power Switch 0: OFF 1: ON

3.2 Operation Panel

Fig. 3-2

MESSAGE DISPLAY (LCD)

Displays messages in the language selected by DIP switch. When power is turned on and it is ready to print, "ON LINE" is displayed.

POWER LED (Green)

Lights when the power is turned on.

ON-LINE LED (Green)

1) Flashes when communicating with a host computer.

2) On while printing.

ERROR LED (Red)

Lights when a communication error occurs, when the media/ ribbon ends or the printer does not operate correctly.

FEED key

Feeds paper.

RESTART key

Resets the printer when paused or when an error occurs. Used to set the threshold. (Refer to page 10-4)

PAUSE key

Pauses printing. Message display shows "PAUSE" and an unprinted count. Used to set the threshold. (Refer to page 10-4)

3-1

+ 21 hidden pages

Toshiba EM1-33035E, EM1-33035, B-570-QQ User Manual

TABLE OF CONTENTS

Operation Panel