Toshiba B-SV4T SERIES Owner's Manual

TOSHIBA Barcode Printer

B-SV4T SERIES

Owner’s Manual
Mode d’emploi
Bedienungsanleitung
Manual de instrucciones
Gebruikershandleiding
Manuale Utente
Manual do Utilizador

TOSHIBA Barcode Printer

B-SV4T SERIES

Owner’s Manual

CE Compliance (for EU only)

This product complies with the requirements of EMC and Low Voltage Directives including their
amendments.

VORSICHT:

• Schallemission: unter 70dB (A) nach DIN 45635 (oder ISO 7779)

• Die für das Gerät Vorgesehene Steckdose muß in der Nähe des Gerätes und leicht zugänglich sein.

Copyright © 2006
by TOSHIBA TEC CORPORATION

A

ll Rights Reserved

570 Ohito, Izunokuni-shi, Shizuoka-ken, JAPAN

Centronics is a registered trademark of Centronics Data Computer Corp.
Microsoft is a registered trademark of Microsoft Corporation.
Windows is a trademark of Microsoft Corporation.

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

- Consult the dealer or an experienced radio/TV technician for help.

(for USA only)

Changes or modifications not expressly approved by manufacturer for compliance could void the
user’s authority to operate the equipment.

“This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.”
“Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.”

(for CANADA only)

The EA10953 AC adapter should be exclusively used for the B-SV4T Series printer.
The B-SV4T Series printer must be powered by the EA10953 AC adapter.

< For EU Only >
TOSHIBA TEC Europe Retail Information Systems S.A.
Rue de la Célidée 33 BE-1080 Brussels

Waste Recycling information for users:

Following information is only for EU-member states:
The use of the crossed-out wheeled bin symbol indicates that this product may not

be treated as general household waste.
By ensuring this product is disposed of correctly you will help prevent
potential negative consequences for the environment and human health, which could
otherwise be caused by inappropriate waste handling of this product. For more
detailed information about the take-back and recycling of this product, please contact
your supplier where you purchased the product.

N258

Safety Summary

ENGLISH VERSION EO1-33062

( )

i

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions
necessary for safe handling are included in this manual. All warnings and cautions contained in this manual
should be read and understood before handling or maintaining the equipment.

Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified
using the procedures described in this manual, turn off the power, unplug the machine, then contact your
authorised TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions).
Specific warning contents are drawn inside the

symbol.

(The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items).
Specific prohibited contents are drawn inside or near the

symbol.

(The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed.
Specific instructions are drawn inside or near the z symbol.

(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

This indicates that there is the risk of death or serious injury if the
machines are improperly handled contrary to this indication.

Do not use voltages other than
the voltage (AC) specified on the
rating plate, as this may cause
fire or electric shock.

Do not plug in or unplug the power
cord plug with wet hands as this
may cause electric shock.

If the machines share the same
outlet with any other electrical
appliances that consume large
amounts of power, the voltage
will fluctuate widely each time
these appliances operate. Be sure
to provide an exclusive outlet for
the machine as this may cause
fire or electric shock.

Do not place metal objects or
water-filled containers such as
flower vases, flower pots or mugs,
etc. on top of the machines. If
metal objects or spilled liquid enter
the machines, this may cause fire
or electric shock.

Do not insert or drop metal,
flammable or other foreign
objects into the machines through
the ventilation slits, as this may
cause fire or electric shock.

Do not scratch, damage or modify
the power cords. Also, do not
place heavy objects on, pull on, or
excessively bend the cords, as this
may cause fire or electrical shock.

If the machines are dropped or
their cabinets damaged, first turn
off the power switches and
disconnect the power cord plugs
from the outlet, and then contact
your authorised TOSHIBA TEC
representative for assistance.
Continued use of the machine in
that condition may cause fire or
electric shock.

Continued use of the machines in
an abnormal condition such as
when the machines are producing
smoke or strange smells may cause
fire or electric shock. In these
cases, immediately turn off the
power switches and disconnect the
power cord plugs from the outlet.
Then, contact your authorised
TOSHIBA TEC representative for
assistance.

W

ARNING

Any other than the
specified AC voltage
is prohibited.

Prohibited

Prohibited

Prohibited

Prohibited

Prohibited

Disconnect
the plug.

Disconnect
the plug.

Safety Summary

ENGLISH VERSION EO1-33062

( )

ii

If foreign objects (metal
fragments, water, liquids) enter
the machines, first turn off the
power switches and disconnect
the power cord plugs from the
outlet, and then contact your
authorised TOSHIBA TEC
representative for assistance.
Continued use of the machine in
that condition may cause fire or
electric shock.

When unplugging the power cords,
be sure to hold and pull on the plug
portion. Pulling on the cord portion
may cut or expose the internal wires
and cause fire or electric shock.

Ensure that the equipment is
properly grounded. Extension
cables should also be grounded.
Fire or electric shock could
occur on improperly grounded
equipment.

Do not remove covers, repair or
modify the machine by yourself.
You may be injured by high
voltage, very hot parts or sharp
edges inside the machine.

This indicates that there is the risk of personal Injury or damage to
objects if the machines are improperly handled contrary to this indication.

Precautions

The following precautions will help to ensure that this machine will continue to function correctly.

•

Try to avoid locations that have the following adverse conditions:

* Temperatures out of the specification * Direct sunlight * High humidity
* Shared power source * Excessive vibration * Dust/Gas

•

The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild

detergent solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic
covers.

•

USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

•

DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high

temperatures, high humidity, dust, or gas.

•

Ensure the printer is operated on a level surface.

•

Any data stored in the memory of the printer could be lost during a printer fault.

•

Try to avoid using this equipment on the same power supply as high voltage equipment or equipment

likely to cause mains interference.

•

Unplug the machine whenever you are working inside it or cleaning it.

•

Keep your work environment static free.

•

Do not place heavy objects on top of the machines, as these items may become unbalanced and fall

causing injury.

•

Do not block the ventilation slits of the machines, as this will cause heat to build up inside the machines

and may cause fire.

•

Do not lean against the machine. It may fall on you and could cause injury.

•

Care must be taken not to injure yourself with the printer paper cutter.

•

Unplug the machine when it is not used for a long period of time.

•

Place the machine on a stable and level surface.

Request Regarding Maintenance

•

Utilize our maintenance services.

After purchasing the machine, contact your authorised TOSHIBA TEC representative for assistance

once a year to have the inside of the machine cleaned. Otherwise, dust will build up inside the machines
and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.

•

Our preventive maintenance service performs the periodic checks and other work required to maintain

the quality and performance of the machines, preventing accidents beforehand.

For details, please consult your authorised TOSHIBA TEC representative for assistance.

•

Using insecticides and other chemicals

Do not expose the machines to insecticides or other volatile solvents. This will cause the cabinet or
other parts to deteriorate or cause the paint to peel.

CAUTION

Disconnect
the plug.

Connect a
grounding wire.

Disconnect
the plug.

No
disassembling.

ENGLISH VERSION EO1-33062

TABLE OF CONTENTS

Page

1. PRODUCT OVERVIEW.......................................................................................................... E1-1

1.1 Introduction.................................................................................................................... E1-1

1.2 Features ........................................................................................................................ E1-1

1.3 Unpacking...................................................................................................................... E1-1

1.4 Accessories .................................................................................................................. E1-1

1.5 Appearance...................................................................................................................E1-3

1.5.1 Dimensions.................................................................................................................E1-3

1.5.2 Front View..................................................................................................................E1-3

1.5.3 Rear View...................................................................................................................E1-3

1.5.4 Interior........................................................................................................................E1-4

1.5.5 Button and Indicator Lamp .........................................................................................E1-4

2. PRINTER SETUP................................................................................................................... E2-1

2.1 Precautions.................................................................................................................... E2-1

2.2 Procedure before Operation.......................................................................................... E2-2

2.3 Turning the Printer ON/OFF .......................................................................................... E2-2

2.3.1 Turning ON the Printer ...............................................................................................E2-2

2.3.2 Turning OFF the Printer..............................................................................................E2-3

2.4 Connecting the Cables to the Printer............................................................................. E2-3

2.5 Connecting the Power Adapter and the Power Cord..................................................... E2-4

2.6 Opening/Closing the Top Cover .................................................................................... E2-5

2.7 Loading the Media.........................................................................................................E2-7

2.8 Loading the Ribbon ..................................................................................................... E2-13

2.9 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities........................... E2-15

2.9.1 Media Sensor Calibration.........................................................................................E2-15

2.9.2 Self Print Test and Dump Mode................................................................................E2-15

3. MAINTENANCE ..................................................................................................................... E3-1

3.1 Cleaning ........................................................................................................................ E3-1

3.1.1 Print Head ..................................................................................................................E3-1

3.1.2 Platen/Sensors...........................................................................................................E3-2

3.1.3 Cover..........................................................................................................................E3-2

3.2 Care/Handling of the Media and Ribbon ....................................................................... E3-3

4. TROUBLESHOOTING ........................................................................................................... E4-1

4.1 Troubleshooting Guide.................................................................................................. E4-1

4.2 Removing Jammed Media............................................................................................. E4-1

APPENDIX 1 SPECIFICATIONS ................................................................................................EA1-1

A1.1 Printer..........................................................................................................................EA1-1

A1.2 Options ........................................................................................................................EA1-2

A1.3 Media...........................................................................................................................EA1-2

A1.3.1 Media Type ........................................................................................................... EA1-2

A1.3.2 Detection Area of the Transmissive Sensor.......................................................... EA1-3

A1.3.3 Detection Area of the Reflective Sensor ............................................................... EA1-4

A1.3.4 Effective Print Area ............................................................................................... EA1-5

A1.4 Ribbon .........................................................................................................................EA1-5

ENGLISH VERSION EO1-33062

APPENDIX 2 INTERFACE..........................................................................................................EA2-1

GLOSSARIES
INDEX

CAUTION!

1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.

2. The contents of this manual may be changed without notification.

3. Please refer to your local Authorized Service representat ive with regard to any queries you may have in
this manual.

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33062

1.1 Introduction

E1- 1

1. PRODUCT OVERVIEW

1.1 Introduction

1.2 Features

1.3 Unpacking

1.4 Accessories

Thank you for choosing the TOSHIBA B-SV4T series barcode printer.
This Owner’s Manual contains valuable information from general set-up
to confirming the printer's operation using test prints. You should read it
carefully to help you gain maximum performance and life from your
printer. This manual should be kept close at hand for everyday reference.
Please contact your TOSHIBA TEC representative for further
information concerning this manual.

This printer has the following features:

• This printer is equipped with a 32-bit RISC processor, which offers up
to 5 inches/sec. print speed.

• A standard USB interface for convenient label printing connectivity.

• The clamshell design and moveable media sensor enable easy me dia

loading and use of a wide range of media.

• All frequently used bar code formats are available in this printer.
Fonts and bar codes can be printed in any rotation.

• This printer provides a choice of six different type faces of
alphanumeric font, and outline font printing capability.

• This is the most cost-effective and high performance printer in this
class.

1. Unpack the printer.

2. Check for damage or scratches on the printer. However, please note

that TOSHIBA TEC shall have no liability for any damage of any
kind sustained during transportation of the product.

3. Keep the cartons and pads for future transportation of the printer

When unpacking the printer, please check that the following accessories
are supplied with the printer.

 CD-ROM (1 copy)  Power Adapter (1 pc.)

 Ribbon Spindle (2 pcs.) 

Media Shaft (1 pc.)

 Media Holder (2 pcs.) 

Media Holder Spacer (2 pcs.)

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33062

1.4 Accessories

E1- 2



When purchasing the power cord

Since the power cord set is not enclosed in this unit, please purchase an approved one that meets the following
standard from your Authorised TOSHIBA TEC representative.

(As of September 2004)

Country Agency

Certification

mark

Country Agency

Certification

mark

Country Agency

Certification

mark

Australia SAA Germany VDE

Sweden SEMKKO

Austria OVE

Ireland NSAI

Switzerland SEV

Belgium CEBEC

Italy IMQ

UK ASTA

Canada CSA

Japan METI

UK BSI

Denmark DEMKO

Netherlands KEMA

U.S.A. UL

Finland FEI

Norway NEMKO

Europe HAR

France UTE

Spain AEE

Power Cord Instruction

1. For use with 100 – 125 Vac mains power supply, please select a power cord rated Min. 125V, 10A.

2. For use with 200 – 240 Vac mains power supply, please select a power cord rated Min. 250V.

3. Please select a power cord with the length of 4.5m or less.
Country/Region North America Europe United Kingdom Australia

Power Cord

Rated (Min.)
Type

Conductor size
(Min.)

125V, 10A
SVT

No. 3/18AWG

250V
H05VV-F

3 x 0.75 mm

2

250V
H05VV-F

3 x 0.75 mm2

250V
AS3191 approved,

Light or Ordinary Duty type

3 x 0.75 mm2

Plug Configuration
(locally approved
type)

Rated (Min.)

125V, 10A

250V, 10A

250V, *1

250V, *1

*1: At least, 125% of the rated current of the product.

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33062

1.5 Appearance

E1- 3

1.5 Appearance

1.5.1 Dimensions

1.5.2 Front View

1.5.3 Rear View

The names of the parts or units introduced in this section are used in the
following chapters.

Dimensions in mm (inches)

Power Jack

Power Switch

Rear Media Guide

Parallel Interface

Connector (Centronics)

USB Interface

Connecto

r

Serial Interface
Connector
(RS-232C)

213 (8.4)

314

(

12.4)

188
(7.4)

Top Cover

Cover Open Lever

FEED/PAUSE
Button

Media Outle

t

Indicator Lam

p

Ribbon Access Cover

Label Roll Capacity
View Window

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33062

1.5 Appearance

E1- 4

1.5.4 Interior

1.5.5 Button and Indicator
Lamp

The FEED/PAUSE Button and the Indicator Lamp have the following
functions:

As the FEED

button

• Pressing this button when the printer is in online
state causes a media feed.

• Pressing this button after removing a cause of
an error returns the printer to online state.

As the PAUSE

button

• Pressing this button during printing stops
printing after completing the current label. The
printer resumes printing when this button is
pressed again.

Color Illuminates when… Flashes when…

RED

• A print error, such as a
memory error, syntax
error, etc.

• The top cover is opened.

• There is no label.

• The ribbon has run out

or torn.

GREEN

• The printer is on-line and
ready to print.

• The button is pressed as
a PAUSE function.

• The printer is
downloading files.

Media Guide

Media Guide/
Feed Gap Sensor

Black Mark Sensor

Print Head

Media Hold Shaft

Cover Open

Senso

r

Caution Symbol for the
Print Head (Please refer
to WARNING!)

WARNING!

Do not touch the print head
or around it just after printing.
You may get burned as the

p

rint head becomes very hot

during printing.

Top Cover Support

Platen

Ribbon Sensor

Rear Hub

Front Hub

Strip Plate

Ribbon Access Cove

r

2. PRINTER SETUP

ENGLISH VERSION EO1-33062

2.1 Precautions

E2- 1

2. PRINTER SETUP

2.1 Precautions

This section outlines the steps necessary to setup your printer prior to its
operation. The section includes precautions, connecting cables,
assembling accessories, loading media and ribbon, and performing a test
print.

To insure the best operating environment, and to assure the safety of the
operator and the equipment, please observe the following precautions.

• Operate the printer on a stable, level, operating surface in a location
free from excessive humidity, high temperature, dust, vibration or
direct sunlight.

• Keep your work environment static free . Static discharges can cause
damage to delicate internal components.

• Make sure that the printer is connected to a clean source of AC Power
and that no other high voltage devices that may cause line noise
interference are connected to the same mains.

• Ensure that the printer is connected only to AC mains that has a
proper ground (earth) connection.

• Do not operate the printer with the cover open. Be careful not to
allow fingers or articles of clothing to get caught into any of the
moving parts of the printer.

• Make sure to turn off the printer power and to remove the power
adapter connector from the printer whenever working on the inside of
the printer or when cleaning the printer.

• For best results, and longer printer life, use only TOSHIBA TEC
recommended media and ribbon. (Refer to the Supply Manual.)

• Store the media and ribbon in accordance with the specifications.

• This printer mechanism contains high voltage components; therefore

you should never remove any of the covers of the machine as you may
receive an electrical shock. Additionally, the printer contains many
delicate components that may be damaged if accessed by unauthorized
personnel.

• Clean the outside of the printer with a clean dry cloth or a clean cloth
slightly dampened with a mild detergent solution.

• Use caution when cleaning the thermal print head as it may become
very hot while printing. Wait until it has had time to cool before
cleaning. Use only the TOSHIBA TEC recommended print head
cleaner to clean the print head.

• Do not turn off the printer power or remove the power plug while the
printer is printing or while the Indictor Lamp is flashing.

2. PRINTER SETUP

ENGLISH VERSION EO1-33062

2.2 Procedure before Operation

E2- 2

2.2 Procedure before

Operation

2.3 Turning the Printer
ON/OFF

2.3.1 Turning ON the Printer

This section describes the outline of the printer setup.

1. Unpack the accessories and printer from the box.

2. Refer to Safety Precautions in this manual and set up the printer at a

proper location.

3. Make sure that the Power Switch is off. (Refer to Section 2.3.)

4. Connect the printer to a host computer with an RS-232C, Centronics

interface, or USB cable. (Refer to Section 2.4.)

5. Connect the Power Adapter to the printer, and then plug the Power

Cord into a properly grounded power outlet. (Refer to Section 2.5)

6. Load the media. (Refer to Section 2.7.)

7. Adjust the position of the Feed Gap Sensor or Black Mark Sensor to

match the media being used. (Refer to Section 2.7.)

8. Load the ribbon. (Refer to Section 2.8)

9. Turn the Power ON. (Refer to Section 2.3.)

10. Install the Printer Drivers in the host computer. (Refer to the Printer

Driver in the CD-ROM.)

When the printer is connected to a host computer it is good practice to
turn the printer ON before turning on the host computer and to turn OFF
the host computer before turning off the printer.

1. To turn ON the printer power, press the power switch as shown in the
picture below. Note that ( | ) is the power ON side of the switch.

2. Check that the Indicator Lamp is illuminated in green.

NOTE:

Use of a Windows Driver will
allow issuing media on the printer

f

rom a Windows application.
The printer can also be controlled
with its own programming
commands. For details, please
contact your TOSHIBA TEC
reseller.

NOTE:

To communicate directly with a
host computer, an RS-232C,
Centronics, or USB cable is
required.

(1) RS-232C cable: 9 pins

(do not use a null modem cable)
(2) Centronics cable: 36 pins
(3) USB cable: V1.1

CAUTION!

Use the power switch to
turn the printer On/Off.
Plugging or unplugging the

p

ower cord to turn the

p

rinter On/Off may cause
fire, an electric shock, or
damage to the printer.

NOTE:

I

f the Red Indicator Lamp is

illuminated, go to Section 4.1,
Troubleshooting Guide.

Power Switch