Toshiba B-FV4D-TS14-QM-R User Manual

TOSHIBA Barcode Printer
B-FV4D SERIES
Owner’s Manual
CE Compliance (for EU only)
)
This product complies with the requirements of EMC and Low Voltage Directives including their amendments. CE marking is the responsibility of TOSHIBA TEC GERMANY IMAGING SYSTEMS GmbH, Carl-Schurz-Str. 7, 41460 Neuss, Germany.
For a copy of the related CE Declaration of Conformity, please contact your dealer or TOSHIBA TEC.
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
FCC Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
WARNING
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
CAN ICES-3 (A) / NMB-3 (A)
This Class A digital apparatus complies with Canadian ICES-003.
(for USA only)
(for CANADA only)
The EA1050B-240 AC adapter should be exclusively used for the B-FV4D-xxxx-QM-R Series printer. The B-FV4D-xxxx-QM-R Series printer must be powered by the EA1050B-240 AC adapter. The EA10681P-240 AC adapter should be exclusively used for the B-FV4D-xxxx-QQ-R Series printer. The B-FV4D-xxxx-QQ-R Series printer must be powered by the EA10681P-240 AC adapter.
California Proposition 65 Warning: USA-California only
This Product contains chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
The following information is for EU-member states only: Disposal of products (based on EU-Directive 2002/96/EC, Directive on Waste electrical and electronic equipment –WEEE
The use of the symbol indicates that this product may not be disposed as unsorted municipal waste and has to be collected separately. Integrated batteries and accumulators can be disposed of with the product. They will be separated at the recycling centers. The black bar indicates that the product was placed on the market after August 13, 2005. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environmental and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about the take-back and recycling of this product, please contact your supplier where you purchased this product.
Notification (for Turkey)
AEEE Yönetmeliğine Uygundur
Following information is only for India:
The use of the symbol indicates that this product may not be treated as household waste. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about the take-back and recycling of this product, please contact your supplier where you purchased the product. This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rule.
Precautions for the handling of Wireless Communication Devices
This product is classified as “wireless equipment for stations of low-power data transmissions systems” under the Wireless Telegraphy Act, and does not require a radio transmission license. The law prohibits modification of the interior of this product.
Regulatory Information
This product must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that comes with the product. This device complies with the following radio frequency and safety standards. Standards below are certified under the operation with the provided antenna. Do not use this product with other antennas.
Europe - EU Declaration of Conformity
Hereby, TOSHIBA TEC, declares that B-FV4D / B-FV4T series are in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
USA-Federal Communications Commission (FCC)
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. CAUTION: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.
RF EXPOSURE WARNING:
This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provide with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance.
Canada - Industry Canada (IC)
This device complies with Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Cet appareil est conforme avec Industrie Canada exemptes de licence RSS standard(s). Son fonctionnement est soumis aux deux conditions suivantes: (1) cet appareil ne doit pas causer d'interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui peuvent affecter son fonctionnement.
Radio Frequency (RF) Exposure Information
The radiated output power of the Wireless Device is below the Industry Canada (IC) radio frequency exposure limits. The Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized. This device has also been evaluated and shown compliant with the IC RF Exposure limits under mobile exposure conditions. (antennas are greater than 20cm from a person's body).
Informations concernant l'exposition aux fréquences radio (RF)
La puissance de sortie émise par l’appareil de sans fil est inférieure à la limite d'exposition aux fréquences radio d'Industry Canada (IC). Utilisez l’appareil de sans fil de façon à minimiser les contacts humains lors du fonctionnement normal. Ce périphérique a également été évalué et démontré conforme aux limites d'exposition aux RF d'IC dans des conditions d'exposition à des appareils mobiles (antennes sont supérieures à 20 cm à partir du corps d'une personne).
Approved Countries/Regions for use for the devices
This equipment is approved to the radio standard by the specific countries/regions. Please ask TOSHIBA TEC authorized dealer or service engineer.
Precaution for Use
This product communicates with other devices by radio. Depending on the installation location, orientation, environment, etc., its communication performance may deteriorate or devices installed near by may be affected. Bluetooth® and Wireless LAN devices operate within the same radio frequency range and may interfere with one another. If you use Bluetooth® and Wireless LAN devices simultaneously, you may occasionally experience a less than optimal network performance or even lose your network connection. If you should experience any such problem, immediately turn off your Bluetooth® or Wireless LAN device. Keep away from a microwave. Communication performance may deteriorate or a communication error may occur due to the radio emitted from a microwave. Do not use the product on a metal table or near a metal object. Communication performance may be deteriorated.
* Bluetooth® is a registered trademark owned by Bluetooth SIG, Inc.

Safety Precautions ENGLISH VERSION

W
W
Safety Summary
Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment. Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using the procedures described in this manual, turn off the power, unplug the machine, and then contact your authorised TOSHIBA TEC CORPORATION representative for assistance.
Meanings of Each Symbol
This symbol indicates a potentially hazardous situation which, if not avoided, could result in death, serious injury, or serious damage, or fire in the equipment or surrounding objects.
This symbol indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury, partial damage to the equipment or surrounding objects, or loss of data.
This symbol indicates prohibited actions (prohibited items). Specific prohibited contents are drawn inside or near the (The symbol on the left indicates “no disassembling”.)
symbol.
This symbol indicates actions which must be performed. Specific instructions are drawn inside or near the symbol. (The symbol on the left indicates “disconnect the power cord plug from the outlet”.)
ARNING
CAUTION
PROHIBITED
MUST be Performed
NOTE: Indicates information to which you should pay attention when operating the manual.
Any other than the specified AC voltage is prohibited.
Prohibited
Prohibited
ARNING
Do not use voltages other than the AC voltage specified on the rating plate, as this may cause fire or electric shock.
If the machine share the same electrical outlet with any other appliance that consumes a large amount of power, the voltage will fluctuate widely each time these appliances operate. Be sure to provide an exclusive outlet for the machine as this may cause fire or electric shock. Do not insert or drop metal, flammable or other foreign objects into the machine through the ventilation slits, as this may cause
fire or electric shock.
This indicates that there is the risk of death or serious injury if the machine is improperly handled contrary to this indication.
Prohibited
Prohibited
Prohibited
Do not plug in or unplug the power cord with wet hands as this may cause electric shock.
Do not place metal objects or water­filled containers such as flower vases, flower pots or mugs, etc. on top of the machine. If metal objects or spilled liquid enter the machine, this may cause fire or electric shock.
Do not scratch, damage or modify the power cords. Also, do not place heavy objects on, pull on, or excessively bend the power cords, as this may cause fire or electrical shock.
Disconnect the plug.
If the machine is dropped or their cabinet damaged, first turn off the power switch and disconnect the power cord plug from the outlet, and then contact your authorised TOSHIBA TEC CORPORATION representative for assistance. Continued use of the machine in that condition may cause fire or electric shock.
Disconnect the plug.
Continued use of the machine in an abnormal condition such as when the machine is producing smoke or strange smells may cause fire or electric shock. In these cases, immediately turn off the power switches and disconnect the power cord plug from the outlet. Then, contact your authorised TOSHIBA TEC CORPORATION representative for assistance.
( i )
Safety Precautions ENGLISH VERSION
Disconnect the plug.
Connect a grounding wire.
If foreign objects (metal fragments, water, liquids) enter the machine, turn off the power switch and disconnect the power cord plug from the outlet, and then contact your authorised TOSHIBA TEC CORPORATION representative for assistance. Continued use of the machine in that condition may cause fire or electric shock. Ensure that the equipment is properly grounded. Extension cables should also be grounded. Fire or electric shock could occur on improperly grounded equipment.
Disconnect the plug.
No disassembling.
When unplugging the power cords, be sure to hold and pull on the plug. Pulling on the cord may cut or expose the internal wires and cause fire or electric shock.
Do not remove covers, repair or modify the machine by yourself. Contact your authorised TOSHIBA TEC CORPORATION representative for assistance. You may be injured by high voltage, very hot parts or sharp edges inside the machine.
Prohibited
Do not use a spray cleaner containing flammable gas for cleaning this product, as this may cause a fire.
Prohibited
Care must be taken not to injure yourself with the printer paper cutter.
This indicates that there is the risk of personal Injury or damage to objects if the
CAUTION
machine is improperly handled contrary to this indication.
Precautions
The following precautions will help to ensure that this machine will continue to function correctly.
Try to avoid locations that have the following adverse conditions:
* Temperatures out of the specification * Direct sunlight * High humidity * Shared power source * Excessive vibration * Dust/Gas
The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER USE
THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.
USE ONLY TOSHIBA TEC CORPORATION SPECIFIED paper and ribbons. DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or
gas.
Ensure the printer is operated on a level surface. Any data stored in the memory of the printer could be lost during a printer fault. Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains
interference.
Unplug the machine whenever you are working inside it or cleaning it. Keep your work environment static free. Do not place heavy objects on top of the machine, as these items may become unbalanced and fall causing injury. Do not block the ventilation slits of the machine, as this will cause heat to build up inside the machine and may cause fire. Do not lean against the machine. It may fall on you and could cause injury. Unplug the machine when it is not used for a long period of time. Place the machine on a stable and level surface. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.
Request Regarding Maintenance
Utilize our maintenance services.
After purchasing the machine, contact your authorised TOSHIBA TEC CORPORATION representative for assistance once a year to have the inside of the machine cleaned. Dust will build up inside the machine and may cause a fire or a malfunction. Cleaning is particularly effective before humid rainy seasons.
Our preventive maintenance service performs periodic checks and other work required to maintain the quality and performance of
the machine, preventing accidents beforehand. For details, please consult your authorised TOSHIBA TEC CORPORATION representative.
Using insecticides and other chemicals
Do not expose the machine to insecticides or other volatile solvents. This will cause the cabinet or other parts to deteriorate and may cause the paint to peel.
( ii )
ENGLISH VERSION EO1-33097

TABLE OF CONTENTS

Page
1. PRODUCT OVERVIEW .......................................................................................................... E1-1
1.1 Introduction .................................................................................................................... E1-1
1.2 Features ........................................................................................................................ E1-1
1.3 Unpacking ...................................................................................................................... E1-1
1.4 Accessories .................................................................................................................. E1-1
1.5 Appearance ................................................................................................................... E1-3
1.5.1 Dimensions ................................................................................................................. E1-3
1.5.2 Front View .................................................................................................................. E1-3
1.5.3 Rear View ................................................................................................................... E1-4
1.5.4 Interior ........................................................................................................................ E1-4
1.5.5 Button and Indicator Lamp ......................................................................................... E1-5
2. PRINTER SETUP ................................................................................................................... E2-1
2.1 Precautions .................................................................................................................... E2-1
2.2 Procedure before Operation .......................................................................................... E2-2
2.3 Turning the Printer ON/OFF .......................................................................................... E2-2
2.3.1 Turning ON the Printer ............................................................................................... E2-2
2.3.2 Turning OFF the Printer .............................................................................................. E2-3
2.4 Connecting Cables to the Printer ................................................................................... E2-4
2.5 Connecting the Power Adapter and the Power Cord ..................................................... E2-5
2.6 Opening/Closing the Top Cover .................................................................................... E2-6
2.7 Loading the Media ......................................................................................................... E2-7
2.8 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities ........................... E2-15
2.8.1 Media Sensor Calibration ......................................................................................... E2-15
2.8.2 Self Print Test and Dump Mode ................................................................................ E2-16
3. MAINTENANCE ..................................................................................................................... E3-1
3.1 Cleaning ........................................................................................................................ E3-1
3.1.1 Print Head .................................................................................................................. E3-1
3.1.2 Sensors ...................................................................................................................... E3-2
3.1.3 Platen Roller ............................................................................................................... E3-2
3.1.4 Media Housing ............................................................................................................ E3-3
3.2 Care/Handling of the Media ........................................................................................... E3-4
4. TROUBLESHOOTING ........................................................................................................... E4-1
4.1 Troubleshooting Guide .................................................................................................. E4-1
4.2 Status Lamp .................................................................................................................. E4-2
4.3 Removing Jammed Media ............................................................................................. E4-3
APPENDIX 1 SPECIFICATIONS ................................................................................................ EA1-1
A1.1 Printer .......................................................................................................................... EA1-1
A1.2 Options ........................................................................................................................ EA1-3
A1.3 Media ........................................................................................................................... EA1-3
A1.3.1 Media Type ........................................................................................................... EA1-3
A1.3.2 Detection Area of the Feed Gap (Transmissive) Sensor ....................................... EA1-5
A1.3.3 Detection Area of the Black Mark (Reflective) Sensor .......................................... EA1-5
A1.3.4 Effective Print Area ............................................................................................... EA1-5
APPENDIX 2 INTERFACE .......................................................................................................... EA2-1
GLOSSARIES
ENGLISH VERSION EO1-33097
NOTES:
• This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC CORPORATION.
• The contents of this manual may be changed without notification.
• Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.
• Centronics is a registered trademark of Centronics Data Computer Corp.
• Windows is a registered trademark of Microsoft Corporation.
1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33097

1. PRODUCT OVERVIEW

1.1 Introduction

1.2 Features

1.3 Unpacking

1.4 Accessories

Thank you for choosing the TOSHIBA B-FV4D series barcode printer. This Owner’s Manual contains valuable information from general set-up to confirming the printer's operation using test prints. You should read it carefully to help you gain maximum performance and life from your printer. This manual should be kept close at hand for everyday reference. Please contact your TOSHIBA TEC CORPORATION representative for further information concerning this manual.
This printer has the following features:
Interfaces
The printer comes fitted with a USB port and Ethernet port interfaces as standard. Moreover, it contains either a Serial (RS-232C) or a Centronics interface Bluetooth can be installed.
*1The Centronics interface provided for this printer does not support bi-
directional communications.
Easy to use
The printer mechanism is designed to allow very easy operation and easy access for maintenance.
Flexible hardware
Sharp clear print can be produced by an 8 dots/mm (203 dpi) (in the B­FV4D-GS) print head at speeds up to 152.4 mm/sec. (6 inches/sec.) or an
11.8 dots/mm (300 dpi) (in the B-FV4D-TS) print head at speeds up to
101.6 mm/sec. (4 inches/sec.)
Full range of options
The printer can also be fitted with the following optional devices:
Cutter Module External Media Stand
Peel-off Module Wireless LAN Interface
Bluetooth Interface
1. Unpack the printer.
2. Check for damage or scratches on the printer. However, please note
that TOSHIBA TEC CORPORATION shall have no liability for any damage of any kind sustained during transportation of the product.
3. Keep the carton and internal packaging for future transportation of the
printer.
When unpacking the printer, please check that the following accessories are supplied with the printer.
CD-ROM (1 copy)  Power Adapter (1 pc.)
Quick Installation Manual (1 copy)
Safety Precautions (1 copy) USB Cable (1 pc.)
1.1 Introduction
1
*
depending on the model, and thus either Wireless LAN or
E1- 1
1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33097
gdom
1.4 Accessories
When you need to purchase a power cord
In some countries the power cord is not provided with this unit, if this is the case then please purchase an approved one that meets the following standards or contact your authorised TOSHIBA TEC CORPORATION representative.
(As of Oct. 2014)
Country Agency
Australia SAA Germany VDE Sweden SEMKKO
Austria OVE
Belgium CEBEC
Canada CSA
Certification
mark
Country Agency Certification mark Country Agency
Ireland NSAI
Italy IMQ
Japan METI
Switzerland SEV
UK ASTA
UK BSI
Certification
mark
Denmark DEMKO
Finland FEI
France UTE
Netherlands KEMA
Norway NEMKO
Spain AEE
U.S.A. UL
Europe HAR
China CCC
Power Cord Instruction
1. For use with 100 – 125 Vac mains power supply, please select a power cord rated Min. 125V, 10A.
2. For use with 200 – 240 Vac mains power supply, please select a power cord rated Min. 250V.
3. Please select a power cord with the length of 2m or less.
4. The power cord plug connected to the AC adapter must be able to be inserted into an ICE-320-C14 inlet. Refer to the following figure for the shape.
Country/Region North America Europe
Power Cord
Rated (Min.) Type
Conductor size
125V, 10A SVT
No. 3/18AWG
250V H05VV-F
3 x 0.75 mm
(Min.)
Plug Configuration (locally approved type)
Rated (Min.)
125V, 10A
250V, 10A
*1: At least, 125% of the rated current of the product.
2
United
Kin
250V H05VV-F
3 x 0.75 mm
250V, *1
250V AS3191 approved,
Light or Ordinary Duty type
2
3 x 0.75 mm2
250V, *1
Australia China
250V GB5023
3 x 0.75 mm
250V, *1
2
E1- 2
1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33097

1.5 Appearance

1.5.1 Dimensions

1.5.2 Front View

1.5 Appearance
The parts and units shown and named in this section are used for descriptions in the following chapters.
W: 183.8 (7.2”) x D: 226.2 (8.9”) x H: 166.0 (6.5”)
Dimensions in mm (inches)
Media Outlet
LED 2
LED 1
Media View Window
FEED Button
E1- 3
1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33097

1.5.3 Rear View

To avoid injury, be careful not to trap your fingers in the Paper Slot while opening or closing the Top Cover.
CAUTION!

1.5.4 Interior

The print head becomes very hot during printing. Do not touch the print head or touch around it directly after printing. By doing so you may get burnt.
WARNING!
Platen Roller
1.5 Appearance
For details of the rear view, refer to Section 2.4 Connecting the Cables to the Printer.
Media Guides
Media Sensor
Paper Slot
Print Head
Lock Release Portions
E1- 4
Media Roll Holders
1. PRODUCT OVERVIEW ENGLISH VERSION EO1-33097
b
t
t

1.5.5 Button and Indicator Lamp

The [FEED] button has three functions. It can operate as a FEED, RESTART or PAUSE button depending on current the printer state.
As a FEED
utton
As a RESTART
button
As a PAUSE
button
Pressing this button when the printer is online will cause
the media to feed forwards.
Pressing this button after removing the cause of an error
returns the printer to an online state.
Pressing this button with the printer is paused will resume
printing.
Pressing this button while the printer is printing will stop
the printing after completing the current label. The printer is then paused.
The indicator lamps (LED1 and LED 2) light up or flash in different colors and sequences depending on the printer status. A quick guide to lamp statuses and their meaning is shown inside the top cover.
LED 1 LED 2 Printer Status
Unlit Unlit
Green Unli
Green S Unlit
F
Green
Green Green
Green Green
Orange Green A paper jam occurred. Orange Red The media has ended.
Orange Red
Red Red
Red Orange
Red Green
Red Green
Red Green
Red Green
Red Orange
F: Flashes fast (0.5 sec) M: Flashes at medium speed (1.0 sec) S: Flashes slowly (2.0 sec)
Unli
M
F
M
F
S
M
F
M
1.5 Appearance
The power is off. The print head block is open if the printer power is on. Stand-by Printing is temporarily stopped (paused). Communicating with a host Writing data to the flash or USB memory The Flash ROM on the CPU board or USB memory is being initialized.
The media has ended while the print data is being sent to the printer. Thermal Head open error. The thermal head has been opened during an operation. The print head temperature exceeded the upper limit. A communication error occurred. (Only when the RS-232C is used.) Command error
Flash ROM on the CPU board error,
or USB memory error
An erase error while formatting the
Flash ROM on the CPU board or USB memory
Unable to save files due to
insufficient storage space on the Flash ROM on the CPU board or
USB memory. A paper jam occurred in the cutter unit. (Only when the cutter unit is fitted.) The print head is broken.
E1- 5
2. PRINTER SETUP ENGLISH VERSION EO1-33097

2. PRINTER SETUP

2.1 Precautions

Avoid using the printer in the locations where it is subjected to intense light (e.g. direct sunlight, desk light). Such light may affect the sensors of the printer, causing malfunctions.
CAUTION!
This section outlines the steps necessary to setup your printer prior to its operation. The section includes precautions, connecting cables, assembling accessories, loading media, and performing a test print.
To insure the best operating environment, and to assure the safety of the operator and the equipment, please observe the following precautions.
Operate the printer on a stable, level, operating surface in a location
Keep your work environment static free. Static discharges can cause
Make sure that the printer is connected to a clean source of AC Power
Ensure that the printer is connected only to AC mains that has a
Do not operate the printer with the cover open. Be careful not to
2.1 Precautions
free from excessive humidity, high temperature, dust, vibration or direct sunlight.
damage to delicate internal components.
and that no other high voltage devices that may cause line noise interference are connected to the same mains.
proper ground (earth) connection.
allow fingers or articles of clothing to get caught into any of the moving parts of the printer.
Make sure to turn off the printer power and to remove the power
adapter connector from the printer whenever working on the inside of the printer or when cleaning the printer.
For best results, and longer printer life, use only TOSHIBA TEC
CORPORATION recommended media. (Refer to the Supply Manual.)
Store the media in accordance with the specifications.
This printer mechanism contains high voltage components; therefore
you should never remove any of the covers of the machine as you may receive an electrical shock. Additionally, the printer contains many delicate components that may be damaged if accessed by unauthorised personnel.
Clean the outside of the printer with a clean dry cloth or a clean cloth
slightly dampened with a mild detergent solution.
Use caution when cleaning the thermal print head as it may become
very hot while printing. Wait until it has had time to cool before cleaning. Use only the TOSHIBA TEC CORPORATION recommended print head cleaner to clean the print head.
Do not turn off the printer power or remove the power plug while the
printer is printing or while the Indicator Lamp is flashing.
The socket-outlet needs to be installed near the equipment and must
be easily accessible.
Pull out the plug from the outlet more than once a year to clean around
the prongs. Accumulating dust and dirt could cause a fire due to the heat released by electric leakage.
E2-1
2. PRINTER SETUP ENGLISH VERSION EO1-33097
f
2.2 Procedure before
Operation
1. To be able to communicate with a host computer, an RS-232C, Centronics, Ethernet, or USB cable connection is required.
(1) RS-232C cable: 9 pins
(do not use a null modem
cable) (2) Centronics cable: 36 pins (3) Ethernet cable: 10/100 Base (4) USB cable: V2.0 (Full Speed)
2. Use of the Windows Driver will enable printing from Windows applications.
The printer can also be controlled
with its own programming commands. For details, please contact your TOSHIBA TEC CORPORATION representative.
NOTES:

2.3 Turning the Printer ON/OFF

2.3.1 Turning ON the Printer

Use the power switch to turn the printer on/off. Plugging or unplugging the power cord to turn the printer on/off may cause fire, an electric shock, or damage to the printer.
CAUTION!

2.2 Procedure before Operation

This section describes the steps needed to setup the printer correctly.
1. Unpack the printer and its accessories from the box.
2. Place the printer where it is to be used referring to Safety
Precautions supplied with the printer for tips on the correct use and placement.
3. Make sure that the Power Switch is off. (Refer to Section 2.3.)
4. Connect the printer to a host computer or network using an RS-232C,
Centronics, Ethernet or USB cable. (Refer to Section 2.4.)
5. Connect the Power Adapter to the printer, and then plug the Power
Cord into a properly grounded power outlet. (Refer to Section 2.5)
6. Load the media. (Refer to Section 2.7.)
7. Adjust the position of the Feed Gap Sensor or Black Mark Sensor to
match the media being used. (Refer to Section 2.7.)
8. Install the Printer Driver on the host computer. (Refer to the Printer
Driver on the CD-ROM.)
9. Turn the Power ON. (Refer to Section 2.3.)
When the printer is connected to a host computer it is good practice to turn the printer ON before turning on the host computer and to turn OFF the host computer before turning off the printer.
1. To turn ON the printer power, press the power switch as shown in the
diagram below. Note that ( | ) is the power ON side of the switch.
Power Switch
NOTE:
the LED 1 or 2 is illuminated in
I red, go to Section 4.1, Troubleshooting Guide.
2. As the printer powers on LED 1 and 2 will lite first in orange then off
and finally LED 1 should stay illuminated in green.
E2-2
2. PRINTER SETUP ENGLISH VERSION EO1-33097

2.3.2 Turning OFF the Printer

1. Do not turn off the printer power while the printer is printing as this may cause a paper jam or damage to the printer.
2. Do not turn off the printer power while LED 1 is flashing as this may lead to loss or corruption of the data being downloaded.
CAUTION!
2.3 Turning the Printer ON/OFF
1. Before turning off the printer power switch, verify that: LED 1 is
illuminated in green (not flashing) and LED 2 is extinguished.
2. To turn OFF the printer power, press the power switch as shown in the
diagram below. Note that ( ) is the power OFF side of the switch.
Power Switch
E2-3
2. PRINTER SETUP ENGLISH VERSION EO1-33097

2.4 Connecting Cables to the Printer

Be sure to connect the serial or parallel cable while the printer and the host computer are in a powered-off state. Failure to do this may cause electric shocks, short-circuits, or damage to the printer or Host computer.
For the specifications of the serial interface cable, refer to APPENDIX 2, INTERFACE.
Power Switch Power Jack USB Interface for connecting a host
USB Interface for connecting a USB
Ethernet Interface Serial Interface (RS-232C)*
Parallel Interface (Centronics)
CAUTION!
NOTE:
computer
memory
* Some models have no serial
interface (RS-232C).
2.4 Connecting the Cables to the Printer
This section details how to connect communication cables to the printer from your host computer or other devices. There are four different means of connection that can be used on the printer. These are:
An Ethernet cable connection can be used to connect to a network
or directly to your host computer’s Ethernet port.
NOTE:
Use an Ethernet cable conforming to the standard.
10BASE-T: Category 3 or greater 100BASE-TX: Category 5 or greater Cable length: Up to 100 m segment length
In some environments communication errors may be caused by
electromagnetic interference on the cable. If this occurs you may need to use a shielded cable (STP).
A USB cable connection between the printer’s USB interface port
and one of your host computer’s USB ports.
NOTE:
When disconnecting the USB cable from the host computer,
follow the “Safely remove hardware” procedure on the host computer.
Use a USB cable conforming to V2.0 or greater and with a Type
B plug on one end.
A serial cable connection between the printer’s RS-232C serial
port and one of your host computer’s COM ports.
A parallel cable connection between the printer’s standard parallel
port and your host computer’s parallel port (LPT).
The diagrams below show all the possible cable connections to the current versions of the printer.
Printer having the USB and Ethernet Interfaces
Printer having the Serial Interface (RS-232C)
Printer having the Parallel Interface (Centronics)
E2-4
2. PRINTER SETUP ENGLISH VERSION EO1-33097

2.5 Connecting the Power Adapter and the Power Cord

1. If a power cord is not provided with this printer, please purchase the correct one referring to page 1-2.
2. The EA1050B-240 AC adapter should be exclusively used for the B-FV4D-xxxx-QM-R Series printer. The B-FV4D­xxxx-QM-R Series printer must be powered by the EA1050B-240 AC adapter.
3. The EA10681P-240 AC adapter should be exclusively used for the B-FV4D-xxxx­QQ-R Series printer. The B­FV4D-xxxx-QQ-R Series printer must be powered by the EA10681P-240 AC adapter.
NOTES:
2.5 Connecting the Power Adapter and the Power Cord
1. Make sure that the printer power switch is in the OFF (O) position.
2. Insert the Power Cord into the inlet of the Power Adapter.
Power Cord
Power Adapter
3. Insert the Power Adapter connector into the Power Jack on the rear of
the printer.
Power Jack
Power Adapter Connector
WARNING!
The areas indicated by the ellipse have sharp edges. To avoid injury, be careful not to touch them when handling the printer.
E2-5
2. PRINTER SETUP ENGLISH VERSION EO1-33097

2.6 Opening/Closing the Top Cover

WARNING!
To avoid injury, be careful not to trap your fingers while opening or closing the cover.
CAUTION!
1. Be careful not to touch the Print Head Element when opening the Top Cover. Failure to do this may cause missing dots by static electricity or other print quality problems.
2. Do not cover the Cover Open Sensor with your finger, hand, etc. Doing so may cause the sensor to wrongly detect a cover close state.
NOTE:
Be sure to close the Top Cover completely. Failure to do this may affect the print quality.
Top Cover
2.6 Opening/Closing the Top Cover
When opening or closing the Top Cover, please be sure to follow the instructions below.
To open the Top Cover:
1. Open the Top Cover while pulling the Lock Release Portions as
indicated by the arrows.
Lock Release Portion
To close the Top Cover:
1. Close the Top Cover.
E2-6
2. PRINTER SETUP ENGLISH VERSION EO1-33097
2.7 Loading the Media
1. Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc. being drawn into the mechanism, be sure to load the media only once the printer has completely stopped moving.
2. To avoid injury, be careful not to trap your fingers while opening or closing the Top Cover.
Be careful not to touch the Print Head Elements when opening the Top Cover. Doing this may cause damage to some of the dots through static discharge or other print quality problems.
WARNING!
CAUTION!

2.7 Loading the Media

This section describes how to load the media in the printer. This printer accepts label rolls, tag rolls, and fanfold paper stocks. Please use TOSHIBA TEC CORPORATION approved media.
NOTES:
1. Please perform a media sensor calibration whenever you change the media type.
2. The size of the media which can be loaded inside the printer is as follows:
Outer roll diameter: Max. 127mm (5”)
Inner core diameter: 25.4 (1”) mm or 38.1 mm (1.5”) When the outer roll diameter exceeds 127 mm or the inner core diameter exceeds 38.1 mm, an optional External Media Stand is required. For details, refer to the
FV904-PH-QM-R External Media Stand
At factory shipment, the core holder size is set for 1.5” on the Media Roll Holders. If you want to use 1” core media, detach the core holders by loosening the thumb screws, reverse the core holders then re-attach them with the thumb screws to the Media Roll Holders as shown below.
Installation Manual for the B-
.
Core Holder
3. Media rolls can be wound inside or wound outside. (See the diagram below.) Both types of media roll should be loaded so that the print side faces up.
Outside wound Inside wound
E2-7
2. PRINTER SETUP ENGLISH VERSION EO1-33097
r
2.7 Loading the Media (Cont.)
1. Make sure that the print side
2. Cut the leading edge of the
NOTE: Media path
For the outside- wound media
Feed Gap Sensor
Platen
For the inside- wound media
Feed Gap Sensor
Platen
faces up.
media straight with scissors.
Black mark sensor
Black mark sensor
NOTES:
2.7 Loading the Media
1. Open the Top Cover while pulling the Lock Release Portions as
indicated by the arrows.
Top Cover
Lock Release Portion
2. Open the Media Roll Holders by pressing the Holder Lock Lever and
slide them outward. Place the media roll between the holders ensuring that print side is facing up, then using Holder Lock Lever slide the Media Roll Holders to clamp the media roll tightly.
Holder Lock Leve
E2-8
2. PRINTER SETUP ENGLISH VERSION EO1-33097
2.7 Loading the Media (Cont.)
2.7 Loading the Media
3.
Pass the media through the Media Guides. Pull the media until it reaches the front of the printer.
Media Guide
Media Guide
E2-9
2. PRINTER SETUP ENGLISH VERSION EO1-33097
f
2.7 Loading the Media (Cont.)
1. The sensor type used in the last print job is selected by default. To change the sensor type, refer to Section 2.8.1 Media Sensor Calibration.
2. The Feed Gap Sensor is positioned 6.35 mm right from the media centre.
3. The Black Mark Sensor is movable over the range of the media width.
Black Mark Sensor is movable
in the full range.
Be careful not to squeeze the media with the Media Guides. Doing so bends the media, which can cause a paper jam or
eed failure.
NOTES:
Feed Gap Sensor
6.35mm
NOTE:
2.7 Loading the Media
4. Check and adjust the media sensor position and select the sensor type
to be used. (Refer to Section 2.8.1.)
This printer has a Black Mark Sensor which can detect black marks printed on the reverse side of the media, and a Feed Gap Sensor which detects inter-label gaps. As the Feed Gap Sensor position is fixed, it is not necessary to adjust it. When using the Black Mark Sensor, align it with the centre of the black mark on the media. Failure to do this will disable the detection of printed black marks, resulting in an error.
Black Mark Sensor
E2-10
2. PRINTER SETUP ENGLISH VERSION EO1-33097
2.7 Loading the Media (Cont.)
2.7 Loading the Media
5. Close the Top Cover, then press the [FEED] button to check the media feeds correctly.
FEED Button
CAUTION!
To separate the printed media from the printer in batch mode, be sure to tear the media off at the Media Outlet or cut the media past the Strip Plate. If you tear the media off at the Print Head by mistake, be sure to feed one label (10 mm or more) with the FEED Button prior to the next issue. Failure to do this may cause a paper jam.
There are three issue modes available for this printer.
Batch mode:
In the batch mode, the media is continuously printed and fed until the number of prints specified in the issue command has been printed.
E2-11
2. PRINTER SETUP ENGLISH VERSION EO1-33097
2.7 Loading the Media (Cont.)
1. When printing labels without
removing them from the backing paper, it is not necessary to pass the media through the Strip Block.
2. When the media is correctly set,
the backing paper should be pinched between the Platen and the Strip Feed Roller as shown below.
Strip Plate
Label
Strip Feed Roller
Backing Paper
When opening the Peel-off Unit for loading the media, be careful not to drop metal or other foreign objects, such as a paper clip into the module, as this may cause a malfunction of the printer.
NOTES:
Platen
CAUTION!
2.7 Loading the Media
Strip mode (Option):
When printing in strip mode, labels are automatically removed from the backing paper as each label is printed.
How to set the media
When issuing labels in the strip mode, set the label in the following procedure:
1. Load the media as described on the previous pages.
2. Open the Peel-off Unit by pulling it out.
Peel-off Unit
3. Remove enough labels from the leading edge of the media to leave 20
cm of backing paper free, and insert the top edge of the backing paper into the media slot in the Peel-off Unit as shown below.
4. Close the Peel-off Unit and Top Cover.
E2-12
2. PRINTER SETUP ENGLISH VERSION EO1-33097
2.7 Loading the Media (Cont.)
HAZARDOUS MOVING PARTS KEEP FINGERS AND OTHER BODY PARTS AWAY
The cutter is sharp, so care must be taken not to injure yourself when handling the cutter.
WARNING!
1. Be sure to cut only the backing paper of the label. Cutting labels will cause glue to stick to the cutter blades which may affect the cutter quality and shorten the cutter life.
2. Use of tag paper which thickness exceeds the maximum specified value may affect the cutter life.
When placing fanfold paper stock at the rear of the printer, care should be taken of the following points.
1. Face the print surface up.
2. The fanfold paper stock is parallel to the fanfold paper slot.
3. The interface and power cables do not interfere with the feeding of the fanfold paper.
CAUTION!
NOTE:
2.7 Loading the Media
Cut mode (Option):
When a Cutter is fitted, the media can be automatically cut. When loading the media as described on the previous pages, insert the leading edge of the media through the Media Outlet of the Cutter Cover while pulling the media through the printer.
Cutter Cover
Media Outlet
How to Load Fanfold Paper Stock
1. Place the fanfold paper stock at the rear of the printer, insert the
leading edge of the paper into the Fanfold Paper Slot.
Fanfold Paper Stock
Fanfold Paper Slot
2. Refer to the previous pages to feed the fanfold paper through the
printer until it extends past the media outlet.
E2-13
2. PRINTER SETUP ENGLISH VERSION EO1-33097
2.7 Loading the Media (Cont.)
External Media Stand (Option)
Fanfold Paper Slot
2.7 Loading the Media
When the media roll has an outside diameter exceeding 127 mm (5) or the inner core diameter is 76.2 mm (3), the optional External Media Stand is needed.
Remark:
Pictures below is the thermal transfer printing model of the B-FV4 series.
1. Fit the feet on the bottom of the printer as shown below.
2. Insert the Media Shaft into the core of the media roll.
3. Place it into the slots on the External Media Stand.
4. Pull the media forward and insert the leading edge into the Fanfold
Paper Slot.
Media Shaft (Option)
5. Refer to the previous pages to complete the media loading.
E2-14
2. PRINTER SETUP ENGLISH VERSION EO1-33097

2.8 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities

2.8.1 Media Sensor
Calibration
The selected sensor used in the last print job is remembered and always used. The factory default sensor is the Feed Gap Sensor.
NOTE:
2.8 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities
These utilities are used to calibrate the sensitivity of the Feed Gap/Black Mark Sensor, Print out a test with details of the printer settings and set the printer into Dump mode. When changing from one type of media to another, it is necessary to calibrate the media sensors.
1. Turn off the printer, make sure the media is correctly loaded, and
close the Top Cover. Note: Do not place a pre-printed area above the media sensor, as
doing so disables correct sensor calibration.
2. Press and hold the [FEED] Button while turning on the printer.
3. Both status lights (LED 1 and LED 2) will light up in the following
order:
Orange Green Other colour sequences
4. Release the [FEED] button when LED 1 and LED 2 light to match the
sensor you want to calibrate. Feed Gap (Transmissive) Sensor: LED 1 green, LED 2 in red.
Black Mark (Reflective) Sensor: LED 1 green, LED 2 orange.
5. Press the [FEED] button. The printer will feed the media and perform the sensor calibration.
6. To return to Online operation, turn the printer off, then on again.
E2-15
2. PRINTER SETUP ENGLISH VERSION EO1-33097
-
FV4D-G P
2.8.2 Self Print Test and
Dump Mode
The following commands will have no effect the test print. D, AX, XS, Z2;1, Z2;2 (only the AY command will)
NOTE:
2.8 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities
1. Turn off the printer power and install a full width media roll
(104mm/4inch) in the printer.
Press and hold the [FEED] Button while turning on the printer. The
2.
status lamps (LED 1 and LED 2) will light up in the following order:
Orange Green Other colour sequences
3. Release the [FEED] Button when LED 1 lights in orange and LED 2
lights in green.
4. Press the [FEED] button.
5. The printer prints the self print test, and then enters Dump Mode.
6. To return to Online operation, turn the printer off, then on again.
Print test label sample
B
PROGRAM VERSION 05MAY2014B-FV4 V1.1J TPCL VERSION 28APR2014 V1.0K CG VERSION 27FEB2014 V1.0 CHINESE VERSION 27FEB2014 V1.0 CODEPAGE VERSION 27FEB2014 V1.0 BOOT VERSION V1.1C KERNEL FONT VERSION 1.0.03 WLAN MODULE [Installed] BLUETOOTH MODULE [Installed] [PARAMETERS] HW DETECT [0000000000000000] TONE ADJUST(T) [---] TONE ADJUST(D) [+00] FEED ADJUST [+0.0mm] CUT ADJUST [+0.0mm] BACKFEED ADJUST [+0.0mm] X-COORD. ADJUST [+0.0mm] CODEPAGE [PC-850] ZERO SLASH [0] FEED KEY [FEED] EURO CODE [B0] CONTROL CODE [AUTO] MAXI CODE SPEC. [TYPE 1] SENSOR SELECT [Transmissive] PRINT SPEED [5ips] FORWARD WAIT [ON] AUTO CALIB. [OFF] MULTI LABEL [OFF] AUTO THP CHK [OFF] BASIC [OFF] Reserved item1 Reserved item2 FLASH ROM [16MB] SDRAM [32MB] USB SERIAL NUM. [000000000001] [INFORMATION] INFORMATION [B-FV4D-GS12-QM-R] [2303A000006] TOTAL FEED1 [0.00km] TOTAL FEED2 [00000cm] [0000.0inch] TOTAL PRINT [0.00km] TOTAL CUT [0] [RS-232C] BAUD RATE [9600] BIT [8] STOP BIT [1] PARITY [None] FLOW [XON/XOFF]
RINTER INFO.
E2-16
2. PRINTER SETUP ENGLISH VERSION EO1-33097
2.8.2 Self Print Test and
Dump Mode (Cont.)
Printed when the Wireless LAN interface option is installed.
Printed when the Bluetooth interface option is installed.
2.8 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities
[LAN] IP ADDRESS [192.168.010.020] SUBNET MASK [255.255.255.000] GATEWAY [000.000.000.000] MAC ADDRESS [ab-cd-ef-01-23-45] DHCP [OFF] DHCP CLIENT ID [FFFFFFFFFFFFFFFF] [FFFFFFFFFFFFFFFF] DHCP HOST NAME [ ] [ ] SOCKET COMM. [ON] SOCKET PORT [8000]
[WLAN] WLAN IP ADDRESS [192.168.10.200] WLAN SUBNET MASK [255.255.255.000] WLAN GATEWAY [0.0.0.0] WLAN MAC ADRESS [00-80-92-4F-44-B] WLAN DHCP [OFF] WLAN DHCP HOSTNAME [00-80-92-4F-44-B] [ E] WLAN SOKET PORT [9100] ESS ID [TOSHIBA_B-FV4] [ ] WLAN MODE [Infrastructure] NETWORK AUTH. [OPEN] WEP [OFF] WEP DEFAULT KEY [1] WPA ENCRYPTION [DISABLE] EAP METHOD [DISABLE] REGION CODE [USA] CHANNEL [AUTO]
[BLUETOOTH] DEVICE NICKNAME [B-FV4] INQUIRY [EVERY] ADDRESS
* The barcode printed here displays a Bluetooth address.
Barcode
The test print content are different based on the emulation mode. The list below is for TPCL mode.
PROGRAM VERSION ------------------------ TPCL VERSION -------------------------------- CG VERSION ----------------------------------- CHINESE VERSION--------------------------- Firmware version CODEPAGE VERSION ----------------------- BOOT VERSION ------------------------------- KERNEL FONT VERSION ------------------- WLAN MODULE ------------------------------ WLAN module installation flag BLUETOOTH MODULE --------------------- Bluetooth module installation flag HW DETECT ------------------------------------ Hardware detection flag TONE ADJUST(T) ----------------------------- Reserved parameter TONE ADJUST(D) ----------------------------- Print tone fine adjustment value FEED ADJUST---------------------------------- Print position fine adjustment value CUT ADJUST ----------------------------------- Cut position fine adjustment value
E2-17
2. PRINTER SETUP ENGLISH VERSION EO1-33097
2.8 Media Sensor Calibration, Self Print Test, and Dump Mode Utilities
BACKFEED ADJUST ------------------------- Back feed amount fine adjustment value X-COORD. ADJUST --------------------------- X-coordinate fine adjustment value CODEPAGE ------------------------------------- Character code selection ZERO SLASH ----------------------------------- Font “0” selection FEED KEY--------------------------------------- [FEED] key function setting EURO CODE ------------------------------------ Euro code setting CONTROL CODE ------------------------------ Control code type MAXI CODE SPEC. --------------------------- Maxicode specification setting SENSOR SELECT ------------------------------ Sensor type PRINT SPEED ---------------------------------- Print Speed FORWARD WAIT ----------------------------- Forward feed standby after issue AUTO CALIB. ---------------------------------- Automatic calibration setting MULTI LABEL --------------------------------- Multi label setting AUTO TPH CHECK --------------------------- Automatic print head check for broken dots
setting BASIC -------------------------------------------- Basic interpreter setting Reserved item1 ---------------------------------- Reserved parameter Reserved item2 ---------------------------------- FLASH ROM ------------------------------------ Flash ROM Capacity SDRAM ------------------------------------------ SDRAM Capacity USB SERIAL NUM. --------------------------- USB serial number INFORMATION -------------------------------- Printer model name and serial number. TOTAL FEED1 --------------------------------- Total feed distance (condition1) TOTAL FEED2 --------------------------------- Total feed distance (condition2) TOTAL PRINT ---------------------------------- Total Print distance TOTAL CUT ------------------------------------ Total Cut Count [RS-232C] ---------------------------------------- RS-232C setting value
(BAUD RATE, BIT, STOP BIT, PARITY, FLOW)
[LAN] --------------------------------------------- Network setting values
(IP ADDRESS, SUBNET MASK, GATEWAY, MAC ADDRESS, DHCP, DHCP CLIENT ID, SOCKET COMM., SOCKET PORT)
[WLAN] ------------------------------------------ Network setting values
(WLAN IP ADDRESS, WLAN SUBNET MASK, WLAN GATEWAY, WLAN MAC ADRESS, WLAN DHCP, WLAN DHCP HOSTNAME, WLAN SOKET PORT, ESS ID, WLAN MODE, NETWORK AUTH., WEP, WEP DEFAULT KEY, WPA ENCRYPTION, EAP METHOD, REGION CODE, CHANNEL)
[BLUETOOTH] --------------------------------- Network setting values
(DEVICE NICKNAME, INQUIRY, ADDRESS
*
ADDRESS (Bluetooth address) is displayed with a barcode.
*
)
E2-18
3. MAINTENANCE ENGLISH VERSION EO1-33097

3. MAINTENANCE

1. Be sure to turn OFF the
2. To avoid injury, be careful
3. Be careful when handling
4. Do not pour water directly

3.1 Cleaning

3.1.1 Print Head

1. Do not allow any hard objects to touch the print head or platen, as this may cause damage to them.
2. Do not use any volatile solvents including thinner and benzene, as this may cause discoloration of the cover, print failure, or breakdown of the printer.
3. Do not touch the print head element with bare hands, as static may damage the print head.
WARNING!
power before performing any maintenance. Failure to do this may cause an electric shock.
not to trap your fingers while opening or closing the cover.
the print head as it becomes very hot during printing. Allow it to cool before performing any maintenance.
onto the printer.
CAUTION!
3.1 Cleaning
This chapter details the routine maintenance procedures. To ensure the continuous high quality operation of your printer, you should regularly perform these maintenance routines. Where the printer is intensively used (high throughput) it should be done on a daily basis. Where the printer is not intensively used (low throughput) it should be done on a weekly basis.
To maintain the printer performance and print quality, please clean the printer regularly, or whenever the media is replaced.
1. Turn the power off.
2. Open the Top Cover.
3. Clean the Print Head Element with a Print Head Cleaner, cotton swab
or soft cloth slightly moistened with ethyl alcohol.
NOTE:
Print Head Cleaners can be purchased from your authorised TOSHIBA TEC CORPORATION service representative.
E3- 1
3. MAINTENANCE ENGLISH VERSION EO1-33097

3.1.2 Sensors

3.1.3 Platen Roller

3.1 Cleaning
1. Wipe the media sensors with a soft cloth or a cotton swab lightly
moistened with absolute (pure) ethyl alcohol.
2. To remove dust or paper particles wipe the media sensors with a dry
soft cloth.
Wipe the platen roller with a soft cloth moistened with absolute (pure) ethyl alcohol.
E3- 2
3. MAINTENANCE ENGLISH VERSION EO1-33097

3.1.4 Media Housing

3.1 Cleaning
Wipe the media housing with a dry soft cloth. Wipe off dirt with a soft cloth slightly moistened with mild detergent solution.
E3- 3
3. MAINTENANCE ENGLISH VERSION EO1-33097

3.2 Care/Handling of the Media

CAUTION!
Be sure to carefully review and understand the Supply Manual. Use only media which meet specified requirements. Use of non­specified media may shorten the head life and result in problems with barcode readability or print quality. All media should be handled with care to avoid any damage to the media, or printer. Read the guideline in this section carefully.
3.2 Care/Handling of the Media and Ribbon
Do not store media for longer than the manufacturer’s recommended
shelf life
Store media rolls on the flat end. Do not store them on the curved
sides as this might flatten that side causing erratic media advance and poor print quality.
Store the media in plastic bags and always reseal after opening.
Unprotected media can get dirty and the extra abrasion from the dust and dirt particles will shorten the print head life.
Store the media in a cool, dry place. Avoid areas where they would be
exposed to direct sunlight, high temperature, high humidity, dust or gas.
The thermal paper used for direct thermal printing must not have
specifications which exceed Na ppm.
Some ink used on pre-printed media may contain ingredients which
shorten the print head’s product life. Do not use labels pre-printed with ink which contain hard substances such as carbonic calcium (CaCO
For further information, please contact your local distributor or your media manufacturer.
) and kaolin (Al2O3, 2SiO2, 2H2O).
3
+
800 ppm, K+ 250 ppm and Cl- 500
E3- 4
4. TROUBLESHOOTING ENGLISH VERSION EO1-33097

4.1 Troubleshooting Guide

4. TROUBLESHOOTING

If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC CORPORATION service representative for assistance.
4.1 Troubleshooting Guide
Symptom Cause Solutions
The power lamp of the Power Adapter does not light up though the power cord is plugged in an AC outlet.
LED 1 does not light up in green when the power switch is turned on though the power lamp of the Power Adapter is lit. Media is not issued. The media is not loaded correctly. Reload the media correctly.
Nothing is printed. The media loaded is not direct
Poor print TOSHIBA TEC
Missing dots The print head is dirty.
The power cord is not connected to the Power Adapter.
There is a power failure or the power is not being supplied to the AC outlet.
The fuse of the building has blown or the circuit breaker has tripped. The Power Adapter Connector is disconnected from the Power Jack.
The interface cable is not connected correctly. The media sensor is dirty. Clean the media sensor.
thermal media though direct thermal mode is selected. The media is not correctly loaded.
Print data is not sent from the host computer.
CORPORATION approved media is not used. The print head is dirty.
Some of the print head elements are broken.
WARNING!
Disconnect the power cord from the AC outlet, connect the power cord to the Power Adapter, then connect it to the AC outlet.  Section 2.5 Test the AC outlet with a power cord from another electric appliance. If power is not being supplied, consult an electrician or your Electricity supplier. Check the fuse or circuit breaker.
Disconnect the power cord from the AC outlet, insert the Power Adapter Connector into the Power Jack, then connect the power cord to the AC outlet. Section 2.5
 Section 2.7 Connect the interface cable again.
Section 2.4
Section 3.1.2
Load a thermal paper roll.  Section 2.7
Reload the media correctly.  Section 2.7 Send the print data.
Replace the media with an approved one.
Clean the print head. Section 3.1.1 Clean the print head. Section 3.1.1 When missing dots affect the printout, turn off
the printer and contact the nearest TOSHIBA TEC CORPORATION representative to ask for the replacement of the print head.
E4-1
4. TROUBLESHOOTING ENGLISH VERSION EO1-33097

4.2 Status Lamp

Symptom Cause Solutions
Labels are not correctly separated from the backing paper. (When the optional Peel-off unit is fitted.)
TOSHIBA TEC CORPORATION approved media is not used. The labels have been loaded
Replace the media with an approved one.
Load the label correctly. ( Section 2.7)
incorrectly. The media is not cut cleanly. (When the optional cutter unit is fitted.)
The cuter blade has reached the
end of its useful life.
Turn off the printer and contact the nearest TOSHIBA TEC CORPORATION representative to ask for the replacement of the
cutter unit. The Wireless LAN communication error occurs immediately after turning on the printer.
It takes approx. 10 seconds to enable the Wireless LAN communication after the Status Lamp shows a stand-by state.
Turn on the printer, and wait more than 10
seconds after the Status Lamp shows a stand-by
state, then start the communication.
4.2 Status Lamp
LED 1 LED 2 Cause Solutions
Green Unlit Stand-by Normal
Green F
Green S
Red
Red
Orange
Orange
Red
Red
Red
Unlit
Flashing speed of the LED
Symbol Status Flashing interval
S
M
F
Flashing slowly 2.0 sec. Flashing at medium speed 1.0 sec. Flashing fast 0.5 sec.
Unlit
Unlit
Orange F
Green A communication error
Red
Green
Red M
Green
Orange M
Unlit
Communicating with a host Normal
Printing is temporarily stopped
Press the [FEED] Button. Printing is resumed.
(paused.) The print head temperature exceeded the upper limit.
Stop printing and allow the print head to cool until LED 1 lights in green. If LED 1 does not light in green or this problem occurs frequently, contact the nearest TOSHIBA TEC CORPORATION representative.
Press the [FEED] Button to restart the printer or occurred. (Only when the RS­232C is used.)
Turn off the power and then back on. If this
problem frequently occurs, turn off the printer
and contact the nearest TOSHIBA TEC
CORPORATION representative. The media has ended. Load a new media roll, then press the [FEED]
Button. Section 2.7 A paper jam occurred. Remove the jammed media, then reload the
media correctly and press the [FEED] Button.
 Section 4.3 An issue or feed was attempted with the print block
Close the print block correctly, then press the
[FEED] button. Printing will resume. opened. A paper jam occurred in the
F
cutter unit. (Only when the cutter unit is fitted.)
Remove the jammed media, then reload the
media correctly and press the [FEED] Button.
( Section 4.3 The print head is broken. Turn off the power switch and contact the
nearest TOSHIBA TEC CORPORATION
representative. The power is off. The print head block is open if
Turn the power on.
Close the print block correctly. the printer power is on.
E4-2
4. TROUBLESHOOTING ENGLISH VERSION EO1-33097

4.3 Removing Jammed Media

4.3 Removing Jammed Media
This section describes in detail how to remove jammed media from the printer.
CAUTION!
Do not use any tool that may damage the print head.
1. Turn the power off.
2. Open the Top Cover and open the print head block.
3. Remove the media roll.
4. Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could
damage the printer.
If a paper jam has occurred inside the Cutter Unit, follow the steps below to remove the paper.
1) Turn the power off.
2) Tilt the printer to the left.
3) Remove the jammed paper by forcibly rotating the cutter motor using a cross/philips screwdriver.
Remark:
The picture above is the thermal transfer printing model of the B-FV4 series.
5. Clean the Print Head and Platen, then remove any further dust or foreign substances.
6. Load the media again, and close the Top Cover.
Cutter Motor
E4-3
APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1-33097

APPENDIX 1 SPECIFICATIONS

Appendix 1 describes the printer specifications and supplies for use on the B-FV4D printer.

A1.1 Printer

The following are the printer specifications.
Item B-FV4D-GS Series
Supply voltage Power consumption During a print job During standby Operating temperature range Storage temperature range Relative humidity Humidity for storage Resolution Printing method Issue mode Printing speed In the batch/cut mode
In the strip mode Available media width (including backing paper) Effective print width (max.) Max. print ratio Dimension (W D H) Weight Available barcode types
Available two-dimensional code Available composite symbol Available font
Rotations Standard interface
Option interface
NOTES:
Data MatrixPDF417QR Code is a trademark of DENSO CORPORATION. Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.
TM
is a trademark of International Data Matrix Inc., U.S.
TM
is a trademark of Symbol Technologies Inc., US.
Bluetooth® is a registered trademark owned by Bluetooth SIG, Inc.
AC100 to 240V, 50/60 Hz (External Power Adapter)
100 to 120V: 1.0 A, 60 W maximum, 200 to 240V: 0.6 A, 59 W maximum 100 to 120V: 0.12A, 3.7 W maximum, 200 to 240V: 0.07 A, 3.8 W maximum 5C to 40C (41F to 104F)
-20C to 60C(-4F to 140F) 25% to 85% RH (no condensation) 10% to 90% RH (no condensation) 203 dpi (8 dots/mm) Direct thermal Batch, Strip (option), Cut (option)
50.8 mm/sec. (2”/sec.), 76.2 mm/sec. (3”/sec.), 101.6 mm/sec. (4”/sec.), 127 mm/sec. (5”/sec.), 152.4 mm/sec. (6”/sec.)
50.8 mm/sec. (2”/sec.), 76.2 mm/sec. (3”/sec.)
25.4 mm (1.0”) to 118 mm (4.6”)
108.0 mm (4.25”) Average 15%
183.8 mm x 226.2 mm x 166.0 mm (7.2” x 8.9” x 6.5”)
1.76 kg (3.8 lb) (Excluding media) EAN8/13, EAN8/13 add on 2&5, UPC-A, UPC-E, UPC-A add on 2&5, UPC-E add on 2&5, CODE39, CODE93, CODE128, GS1-128 (UCC/EAN128), NW7, MSI, Industrial 2 of 5, ITF, RM4SCC, KIX-Code, POSTNET, USPS Intelligent mail barcode, GS1 DataBar Data matrix, PDF417, QR Code, Maxi Code, Micro PDF417 GS1-128 Composite (CC-A/CC-B/CC-C) Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), Letter Gothic (1 size), Courier (2 sizes), Prestige Elite (2 sizes), OCR-A (1 type), OCR-B (1 type), Simplified Chinese (1 size) 0, 90, 180, 270 USB 2.0 full speed Ethernet interface (10/100 Base) Serial interface (RS-232C) (factory option) Parallel interface (Centronics) (factory option) Wireless LAN interface (IEEE802.11b/g/n) Bluetooth interface (Ver.2.1)
A1.1 Printer
EA1-1
APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1-33097
Item B-FV4D-TS Series
Supply voltage Power consumption During a print job During standby Operating temperature range Storage temperature range Relative humidity Humidity for storage Resolution Printing method Issue mode Printing speed In the batch/cut mode
In the strip mode Available media width (including backing paper) Effective print width (max.) Max. print ratio Dimension (W D H) Weight Available barcode types
Available composite symbol Available two-dimensional code Available font
Rotations Standard interface
Option interface
NOTES:
Data MatrixPDF417QR Code is a trademark of DENSO CORPORATION. Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.
Bluetooth® is a registered trademark owned by Bluetooth SIG, Inc.
TM
is a trademark of International Data Matrix Inc., U.S.
TM
is a trademark of Symbol Technologies Inc., US.
AC100 to 240V, 50/60 Hz (External Power Adapter)
100 to 120V: 1.0 A, 60 W maximum, 200 to 240V: 0.6 A, 59 W maximum 100 to 120V: 0.12A, 3.7 W maximum, 200 to 240V: 0.07 A, 3.8 W maximum 5C to 40C (41F to 104F)
-20C to 60C(-4F to 140F) 25% to 85% RH (no condensation) 10% to 90% RH (no condensation) 300 dpi (11.8 dots/mm) Direct thermal Batch, Strip (option), Cut (option)
50.8 mm/sec. (2”/sec.), 76.2 mm/sec. (3”/sec.), 101.6 mm/sec. (4”/sec.),
50.8 mm/sec. (2”/sec.), 76.2 mm/sec. (3”/sec.)
25.4 mm (1.0”) to 118 mm (4.6”)
105.7 mm (4.16”) Average 15%
183.8 mm x 226.2 mm x 166.0 mm (7.2” x 8.9” x 6.5”)
1.76 kg (3.8 lb) (Excluding media) EAN8/13, EAN8/13 add on 2&5, UPC-A, UPC-E, UPC-A add on 2&5, UPC-E add on 2&5, CODE39, CODE93, CODE128, GS1-128 (UCC/EAN128), NW7, MSI, Industrial 2 of 5, ITF, RM4SCC, KIX-Code, POSTNET, USPS Intelligent mail barcode, GS1 DataBar GS1-128 Composite (CC-A/CC-B/CC-C) Data matrix, PDF417, QR Code, Maxi Code, Micro PDF417 Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), Letter Gothic (1 size), Courier (2 sizes), Prestige Elite (2 sizes), OCR-A (1 type), OCR-B (1 type), Simplified Chinese (1 size) 0, 90, 180, 270 USB 2.0 full speed Ethernet interface (10/100 Base) Serial interface (RS-232C) (factory option) Parallel interface (Centronics) (factory option) Wireless LAN interface (IEEE802.11b/g/n) Bluetooth interface (Ver.2.1)
A1.2 Options
EA1-2
APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1-33097

A1.2 Options

A1.2 Options
Option Name Type Description
Cutter module B-FV204D-F-QM-R A cutter unit that fully cuts (separates) the printed
media.
B-FV204D-P-QM-R A cutter unit that partial cuts (does not fully
separate) the printed media.
Peel-off module B-FV904D-H-QM-R This module enables the printer to strip the
backing paper from the print labels and present the striped labels on-demand (one by one) by detecting the presence or removal of a label from the peel bar.
External media stand B-FV904-PH-QM-R When this option is attached to the printer, a
media roll with an outer roll diameter up to 203mm (8”) and inner core diameter of 76.2mm (3”) can be used.
Wireless LAN kit B-FV700-WLAN-QM-R This interface kit enables wireless LAN (WLAN)
communication.
Bluetooth interface kit B-FV704D-BLTH-QM-R This interface kit enables Bluetooth
communication.
NOTE:
The above options are available from your nearest TOSHIBA TEC CORPORATION representative or TOSHIBA TEC CORPORATION Head Quarters.

A1.3 Media

Please make sure that the media to be used is approved by TOSHIBA TEC CORPORATION. The warranties do not apply to problems caused by using media that is not approved by TOSHIBA TEC CORPORATION. For information regarding TOSHIBA TEC CORPORATION-approved media, please contact a TOSHIBA TEC CORPORATION authorised representative.

A1.3.1 Media Type

The table below shows the size and shape of the media that can be used on this printer.
Label
Black Mark (on reverse side)
Cut position
Tag paper
Black Mark (on reverse side)
Feed Direction
EA1-3
  
APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1-33097
r
r
r
r
r
r
A1.3 Media
A1.3.1 Media Type (Cont.)
Unit: mm (inch)
Item Media width
(Including backing paper)
Issue mode
Batch mode
Batch mode
-off)
(Tea
Strip mode Cut mode
25.4 to 118.0 (1.00 to 4.65)
Label width 22.4 to 115.0 (0.88 to 4.53)
10 to 999
Label
Media pitch
Tag
(0.39 to 39.3)
See NOTE 3.
10 to 999
(0.39 to 39.3)
See NOTE 3.
8 to 997
Label length
(0.31 to 39.2)
See NOTE 3.
Gap/black mark length 2.0 to 10.0 (0.08 to 0.39)
25.4 to 152.4 (1.0 to 6.0)
See NOTE 3.
-----
23.4 to 150.4
(0.92 to 5.92)
See NOTE 3.
25.4 to 999
(1.0 to 39.3)
See NOTE 3.
25.4 to 999
(1.0 to 39.3)
See NOTE 3.
19.4 to 993
(0.76 to 39.1)
See NOTE 3.
6.0 to 10.0
(0.24 to 0.39)
Black mark width Min. 8.0 (0.31) Thickness 0.06 to 0.19 (0.0024 to 0.0075)
76.2
3.0)
Ø127 (5.0)
(See NOTE.3)
(See NOTE 2, 3.)
25.4 to 82.2
(1.0 to 3.24)
19.4 to 76.2
(0.76 to 3.0)
76.2
(3.0)
Max. outer roll diameter
Ø203.2 (8.0): When the optional External Media Stand is used.
Roll direction Outside (standard), Inside Inner core diameter 25.4, 38.1, or 76.2 (1.0, 1.5, or 3.0)
NOTES:
1. To ensure print quality and print head life use only TOSHIBA TEC CORPORATION approved media.
2. When using a media roll of 76.2-mm (3”) inner core diameter, the 3”-Diameter Media Shaft included in the optional External Media Stand is required.
3. When you use inside wound media, the specifications are restricted as follows:
Unit: mm (inch)
Issue mode
Media pitch
Label length
Inner core diameter
Batch mode /
Batch mode (Tea
10 to 999
(0.39 to 39.3)
8 to 997
(0.31 to 39.2)
(1.5 o
76.2
3.0)
38.1 o
-off)
Strip mode Cut mode
25.4 to 86.2
(1.0 to 3.39)
23.4 to 76.2
(0.92 to 3.0)
38.1 o (1.5 o
EA1-4
APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1-33097
A

A1.3.2 Detection Area of the Feed Gap (Transmissive) Sensor

The Transmissive Sensor is fixed and positioned at 6.35 mm right of the centre of the media path. The Transmissive Sensor detects a gap between labels, as illustrated below.
Sensor position
Min. 2 mm (Min. 6 mm: cut mode)
rea to be detected.
Label
Gap
Label
Min. 8 mm
Sensor position
Print side
Media feed direction
6.35mm

A1.3.3 Detection Area of the Black Mark (Reflective) Sensor

The Reflective Sensor is movable within the full range of the media width. The reflection factor of the Black Mark must be 10% or lower with a waveform length of 950 nm. The Reflective Sensor should be aligned with the centre of the Black Mark.
Sensor should be positioned at the centre of the black mark.
Min. 2 mm
Detecting the black marks on the back.
Min. 8 mm
Media feed direction
Sensor is movable within the full range.

A1.3.4 Effective Print Area

A1.3 Media
The figure below illustrates the relation between the head effective print width and media width. (for GS Type)
Out of print range
5.0 mm
Print head element
108.0 mm
(Head Effective Print Range)
118.0 mm (Max. media width)
Out of print range
5.0 mm
(for TS Type)
Print head element
Out of print range
6.15 mm
(Head Effective Print Range)
6.15 mm
118.0 mm (Max. media width)
105.7 mm
EA1-5
Out of print range
APPENDIX 1 SPECIFICATIONS ENGLISH VERSION EO1-33097
A1.3 Media
The figure below shows the effective print area on the media.
1.5mm from the left edge of media
Start line
1mm
1.5mm from the right edge of media
Guaranteed print area
1mm
Media feed direction
(Backing paper width is not included.)
Media width
NOTES:
1. Be sure not to print on the 1.5-mm wide area from the media edges (shaded area in the above figure).
2. The centre of media should be positioned at the centre of the print head.
3. Print quality is not guaranteed within 3 mm from the print head stop position (including 1-mm slow-up.)
4. Average print (black) rate should be 15% or less. For barcode print area, the print rate should be 30% or less.
5. Line weight should be 3 to 12 dots.
EA1-6
APPENDIX 2 INTERFACE ENGLISH VERSION EO1-33097

APPENDIX 2 INTERFACE

APPENDIX 2 INTERFACE
Interface Cables
To prevent radiation and reception of electrical noise, the interface cables must meet the following
requirements:
Fully shielded and fitted with metal or metallized connector housings. Keep as short as possible. Should not be bundled tightly with power cords. Should not be tied to power line conduits.
RS-232C Cable description (only for printers having a serial interface)
The serial data cable used to connect the printer to a host computer should be one of the following two
types (9-pin or 25-pin connector):
Connector to the Host Computer
Function 9 pin 25 pin
RXD 2 3 TXD 3 2 DTR 4 20
GND 5 7
DSR 6 6 RTS 7 4 CTS 8 5
Connector to Printer
Pin No. Function
1 +5V 2 TXD 3 RXD 4 DSR 5 GND 6 RDY 7 N.C. 8 RDY 9 N.C.
NOTE:
Use an RS-232C cable with a connector with inch type securing screws.
EA2-1
GLOSSARIES ENGLISH VERSION EO1-33097

GLOSSARIES

Barcode
A code which represents alphanumeric characters by using a series of black and white stripes in different widths. Barcodes are used in various industrial fields: Manufacturing, Hospitals, Libraries, Retail, Transportation, Warehousing, etc. Reading barcodes is a fast and accurate means of capturing data while keyboard entry tends to be slow and inaccurate.
Batch mode
Issue mode that continuously prints media until the required number has been printed.
Black mark
A mark printed on the media enabling the printer to detect the correct start position of the media, helping to maintain constant print position.
Black mark sensor
A reflective sensor that detects the difference between a black mark and the print area to find the print start position.
Cut mode
Printer mode of operation where an (optional) cutter module is installed to automatically cut media from the supply roll after they are printed. The print command can specify to cut every media or to cut after a set number of media have been printed.
Direct thermal printing
A printing method using no ribbon, but thermal media which reacts to heat. The thermal print head heats the thermal media directly, causing print image to be printed on the media.
DPI
Dots Per Inch A unit used to express print density or resolution.
Feed gap sensor
A transmissive sensor that detects the difference between the gap between labels and the label itself, to find the print start position of the label.
Font
A complete set of alphanumeric characters in one style of type. E.g. Helvetica, Courier, Times
GLOSSARIES
Gap
Distance from the bottom of one label to the top of the next label.
IPS
Inch per second A unit used to express print speed.
Label
A type of media with adhesive backing supplied on a backing paper.
Media
Material on which images are printed by the printer. Label, tag paper, fanfold paper, perforated paper, etc.
Printer driver
A software program that will convert the application program’s printing request into the language that the printer understands.
Print head element
The thermal print head consists of a single line of tiny resistive elements which when current is allowed to flow through them it heats up causing a small dot to be burned onto thermal paper or a small dot of ink to be transferred from a thermal ribbon to ordinary paper.
Printing speed
The speed at which printing occurs. This speed is expressed in units of IPS (inches per second).
Resolution
The degree of detail to which an image can be duplicated. The minimum unit of divided image is called a pixel. As the resolution becomes higher, the number of pixels increases, resulting in a more detailed image.
Ribbon
An inked film used to transfer an image onto the media. In the thermal transfer printing, it is heated by the thermal print head, causing an image to be transferred onto the media.
Strip mode
One of the printer modes of operation where an optional Peel-off unit is installed to separate printed labels from the backing paper one by one.
GLOSSARIES ENGLISH VERSION EO1-33097
Supply
Media and ribbon
Tag
A type of media having no adhesive backing but black marks to indicate the print area. Usually tags are made of cardboard or other durable material.
Thermal print head
A print head using thermal transfer or thermal direct printing method.
Thermal transfer printing
A printing method that the thermal print head heats an ink or resin coating on the ribbon against the media, causing the ink/resin to transfer onto the media.
GLOSSARIES
© 2015, 2016 TOSHIBA TEC CORPORATIONAll Rights Reserved 1-11-1, Osaki, Shinagawa-ku, Tokyo 141-8562, JAPAN
EO1-33097D
E
R141020P4804-TTEC Ver04 F 2016-03
Loading...