Toshiba B-EX4T2-HS12-QM-R User Manual

TOSHIBA Barcode Printer

B-EX4T2 SERIES

Owner’s Manual
Mode d’emploi
Bedienungsanleitung
Manual de instrucciones
Gebruikershandleiding
Manuale Utente
Manual do Utilizador

TOSHIBA Barcode Printer

B-EX4T2 SERIES

Owner's Manual

CE Compliance (for EU only)

This product complies with the requirements of EMC and Low Voltage Directives including their
amendments.

VORSICHT:

• Schallemission: unter 70dB (A) nach DIN 45635 (oder ISO 7779)

• Die für das Gerät Vorgesehene Steckdose muß in der Nähe des Gerätes und leicht zugänglich sein.

Centronics is a registered trademark of Centronics Data Computer Corp.
Microsoft is a registered trademark of Microsoft Corporation.
Windows is a trademark of Microsoft Corporation.

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and set in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operations of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.

Changes or modifications not expressly approved by the manufacturer for compliance could void the
user’s authority to operate the equipment.

“This Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.”
“Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.”

(for USA only)

(for CANADA only)

N258

IP20

< For EU Only >
TOSHIBA TEC Europe Retail Information Systems S.A.
Rue de la Célidée 33 BE-1080 Brussels

Copyright © 2012
by TOSHIBA TEC CORPORATION
All Rights Reserved

6-78 Minami-cho, Mishima-shi, Shizuoka-ken, JAPAN

Waste Recycling information for users:

Following information is only for EU-member states:

The use of the crossed-out wheeled bin symbol indicates that this product
may not be treated as general household waste.

By ensuring this product is disposed of correctly you will help prevent
potential negative consequences for the environment and human health, which could
otherwise be caused by inappropriate waste handling of this product. For more detailed
information about the take-back and recycling of this product, please contact your supplier
where you purchased the product.

Precautions for the handling of Wireless Communication Devices
Wireless LAN Module: SD-Link 11g
RFID Module: TEC-RFID-EU1 (B-EX700-RFID-H1-QM-R)

For Europe

This device was tested and certified by Notified Body.
Hereby, Toshiba TEC Corporation declares that this device is in compliance with the essential requirements and
other relevant provisions of Directive 1999/5/EC.
This equipment uses the radio frequency band which has not been standardised throughout the EU and EFTA
countries. It can be used in the following countries.
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Germany,
Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain, Sweden, United Kingdom, Norway, Liechtenstein, Iceland, Switzerland

For USA

This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.
Changes or modification not expressly approved by manufacturer for compliance could void the user’s authority
to operate the equipment.

For Canada

Operation is subject to the following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may cause undesired operation of the
device.

For Taiwan
Caution

根據低功率電波輻射性電機管理辦法

For safety

Do not operate this product in locations where its use may be prohibited. For example, in an aeroplane or
hospital. If you are unsure whether operation is permitted, please refer to and follow the airline company or
medical institution guidelines.
Otherwise, flight instrument or medical equipment may be affected, causing a serious accident.

This product may affect the operation of some implanted cardiac pacemakers and other medically implanted
equipment. Pacemaker patients should be aware that the use of this product in close proximity to a pacemaker
might cause the device to malfunction.

If you have any reason to suspect that interference is taking place, immediately turn off the product and contact
your TOSHIBA TEC sales agent.

Do not disassemble, modify, or repair the product as doing so may cause injury.
Modification is also against the Laws and Regulations for Radio Equipment. Please ask your TOSHIBA TEC
sales agent for repair.

Safety Summary ENGLISH VERSION EO1-33094

W

Safety Summary

Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions
necessary for safe handling are included in this manual. All warnings and cautions contained in this manual
should be read and understood before handling or maintaining the equipment.

Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified
using the procedures described in this manual, turn off the power, unplug the machine, and then contact your
authorised TOSHIBA TEC representative for assistance.

Meanings of Each Symbol

This symbol indicates warning items (including cautions).
Specific warning contents are drawn inside the

(The symbol on the left indicates a general caution.)

This symbol indicates prohibited actions (prohibited items).
Specific prohibited contents are drawn inside or near the

(The symbol on the left indicates “no disassembling”.)

This symbol indicates actions which must be performed.
Specific instructions are drawn inside or near the  symbol.

(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)

symbol.

symbol.

Use only specified
AC voltage.

Prohibited

Prohibited

ARNING

Do not use voltages other than
the AC voltage specified on the
rating plate, as this may cause
fire or electric shock.

If the machine shares the same
electrical outlet, with any other
appliance that consumes a large
amount of power, the voltage will
fluctuate widely each time these
appliances operate. Be sure to
provide an exclusive outlet for
the machine as this may cause
fire or electric shock.
Do not insert or drop metal,
flammable or other foreign
objects into the machine through
ventilation slits, as this may
cause fire or electric shock.

This indicates that there is the risk of death or serious injury if the

machine is improperly handled contrary to this indication.

Prohibited

Prohibited

Prohibited

Do not plug in or unplug the power
cord with wet hands as this may
cause electric shock.

Do not place metal objects or
water-filled containers (flower
vases, flower pots or mugs etc) on
top of the machine. If metal
objects or spilled liquids enter the
machine, this may cause fire or
electric shock.

Do not scratch, damage or modify
the power cords. Do not place
heavy objects on, pull on, or
excessively bend the power cords,
as this may cause fire or electrical
shock.

Disconnect
the plug.

If the machine is dropped or the
cabinet is damaged, turn off the
power switch and disconnect the
power cord plug from the outlet,
and then contact your authorised
TOSHIBA TEC representative
for assistance. Continued use of
a damaged machine may cause
fire or electric shock.

( )

i

Disconnect
the plug.

Continued use of the machine in an
abnormal condition (the machine is
producing smoke or a strange
smell) may cause fire or electric
shock. In these cases, immediately
turn off the power switch and
disconnect the power cord plug
from the outlet. Then, contact your
authorised TOSHIBA TEC
representative for assistance.

Safety Summary ENGLISH VERSION EO1-33094

Disconnect
the plug.

Connect a
grounding wire.

Prohibited

If foreign objects (metal
fragments, water, liquids) enter
the machine, turn off the power
switch and disconnect the power
cord plug from the outlet, and
then contact your authorised
TOSHIBA TEC representative
for assistance. Continued use of
the machine in that condition may
cause fire or electric shock.
Ensure that the equipment is
properly grounded. Extension
cables should also be grounded.
Fire or electric shock could
occur on improperly grounded
equipment.

Do not use a spray cleaner
containing flammable gas for
cleaning this product, as this may
cause a fire.

Disconnect
the plug.

No
disassembling.

Prohibited

When unplugging the power cords,
be sure to hold and pull on the plug.
Pulling on the cord may cut or
expose the internal wires and cause
fire or electric shock.

Do not remove covers, repair or
modify the machine yourself.
Contact your TOSHIBA TEC
representative for assistance. You
may be injured by high voltage,
very hot parts or sharp edges inside
the machine.

Care must be taken not to injure
yourself with the printer paper
cutter.

CAUTION

objects if the machine is improperly handled contrary to this indication.

Precautions

This indicates that there is the risk of personal Injury or damage to

The following precautions will help to ensure that this machine will continue to function correctly.

• Try to avoid locations that have the following adverse conditions:
* Temperatures out of the specification * Direct sunlight * High humidity
* Shared power source * Excessive vibration * Dust/Gas

• The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution. NEVER
USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.

• USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons.

• DO NOT STORE the paper or ribbons where they might be exposed to direct sunlight, high temperatures, high humidity, dust,

or gas.

• Ensure the printer is operated on a level surface.

• Any data stored in the memory of the printer could be lost during a printer fault.

• Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains

interference.

• Unplug the machine whenever you are working inside it or cleaning it.

• Keep your work environment static free.

• Do not place heavy objects on top of the machine, as these items may become unbalanced and fall causing injury.

• Do not block the ventilation slits of the machine, as this will cause heat to build up inside the machine and may cause fire.

• Do not lean against the machine. It may fall on you and could cause injury.

• Unplug the machine when it is not used for a long period of time.

• Place the machine on a stable and level surface.

Request Regarding Maintenance

• Utilise our maintenance services.
After purchasing the machine, contact your authorised TOSHIBA TEC representative for assistance once a year to have the

inside of the machine cleaned. Dust will build up inside the machines and may cause a fire or a malfunction. Cleaning is
particularly effective before humid rainy seasons.

• Our preventive maintenance service performs periodic checks and other work required to maintain the quality and performance
of the machine.

For details, please consult your authorised TOSHIBA TEC representative.

• Do not expose the machine to insecticides or other volatile solvents. This may cause the cabinet, or other parts, to deteriorate
and may cause the paint to peel.

Notification (for Turkey)

EEE Yönetmeliğine Uygundur

( )

ii

ENGLISH VERSION EO1-33094

TABLE OF CONTENTS

Page

1. PRODUCT OVERVIEW....................................................................................................... E1- 1

1.1 Introduction................................................................................................................. E1- 1

1.2 Features ..................................................................................................................... E1- 1

1.3 Unpacking................................................................................................................... E1- 1

1.4 Accessories ............................................................................................................... E1- 2

1.5 Appearance ................................................................................................................ E1- 3

1.5.1 Dimensions ............................................................................................................... E1- 3

1.5.2 Front View................................................................................................................. E1- 3

1.5.3 Rear View ................................................................................................................. E1- 3

1.5.4 Operation Panel........................................................................................................ E1- 4

1.5.5 Interior....................................................................................................................... E1- 4

1.6 Options ....................................................................................................................... E1- 5

2. PRINTER SETUP ................................................................................................................ E2- 1

2.1 Installation .................................................................................................................. E2- 2

2.2 Connecting the Power Cord........................................................................................ E2- 3

2.3 Loading Supplies ........................................................................................................ E2- 4

2.3.1 Loading the Media .................................................................................................... E2- 5

2.3.2 Loading the Ribbon.................................................................................................. E2-10

2.4 Connecting the Cables to Your Printer....................................................................... E2-12

2.5 Turning the Printer ON/OFF....................................................................................... E2-13

2.5.1 Turning ON the Printer............................................................................................. E2-13

2.5.2 Turning OFF the Printer........................................................................................... E2-13

2.6 Printer Setting...........................................................................................................................

2.6.1 User System Mode .................................................................................................. E2-15

2.6.2 Parameter Setting.................................................................................................... E2-16

2.6.3 Enabling LAN/WLAN ............................................................................................... E2-24

2.6.4 Basic Program Setting............................................................................................. E2-24

2.6.5 Enabling Z-Mode...................................................................................................... E2-25

2.6.6 Automatic Calibration............................................................................................... E2-26

2.6.7 Dump Mode Setting................................................................................................. E2-27

2.6.8 Logging .................................................................................................................... E2-29

2.6.9 System Mode........................................................................................................... E2-30

2.6.10 Interface Setting....................................................................................................... E2-31

2.6.11 Real Time Clock (RTC)............................................................................................ E2-38

2.6.12 Copying Data to/from USB Memory........................................................................ E2-39

2.7 Installing the Printer Drivers....................................................................................... E2-40

2.7.1 Introduction .............................................................................................................. E2-40

2.7.2 General Description................................................................................................. E2-40

2.7.3 Installing the Printer Driver ...................................................................................... E2-40

2.7.4 Preparation for installation....................................................................................... E2-41

2.7.5 Installation under Windows2000/XP/Server2003.................................................... E2-43

2.7.6 Installation under WindowsVista/Server2008/7/Server2008R2 .............................. E2-48

2.7.7 Installation under Windows2000 (USB with Plug & Play enabled) ......................... E2-51

2.7.8 Installation under WindowsXP/Server2003 (USB with Plug & Play enabled)......... E2-53

2.7.9 Installation under Windows Vista/Server2008/7/Server2008R2

(USB with Plug & Play enabled) .............................................................................. E2-54

2.7.10 Uninstalling the Printer Driver.................................................................................. E2-55

2.8 Print Test ................................................................................................................... E2-58

E2-14

ENGLISH VERSION EO1-33094

which case the user may be required to take adequate measures.

2.9 Position and Print Tone Fine Adjustment .................................................................. E2-60

2.9.1 Fine Adjustment....................................................................................................... E2-60

2.10 Threshold Setting....................................................................................................... E2-67

2.11 Sensor Setting ........................................................................................................... E2-69

3. ONLINE MODE ................................................................................................................... E3- 1

3.1 Key Functions............................................................................................................. E3- 1

3.2 LCD ............................................................................................................................ E3- 2

3.2 Operation Example ..................................................................................................... E3- 3

4. MAINTENANCE .................................................................................................................. E4- 1

4.1 Cleaning ..................................................................................................................... E4- 1

4.1.1 Print Head/Platen/Sensors ....................................................................................... E4- 1

4.1.2 Covers and Panels ................................................................................................... E4- 2

4.1.3 Optional Cutter Module............................................................................................. E4- 3

5. TROUBLESHOOTING ........................................................................................................ E5- 1

5.1 Error Messages .......................................................................................................... E5- 1

5.2 Possible Problems ...................................................................................................... E5- 4

5.3 Removing Jammed Media .......................................................................................... E5- 5

6. PRINTER SPECIFICATIONS .............................................................................................. E6- 1

7. SUPPLY SPECIFICATIONS................................................................................................ E7- 1

7.1 Media.......................................................................................................................... E7- 1

7.1.1 Media Type ............................................................................................................... E7- 1

7.1.2 Detection Area of the Transmissive Sensor............................................................. E7- 3

7.1.3 Detection Area of the Reflective Sensor .................................................................. E7- 4

7.1.4 Effective Print Area................................................................................................... E7- 4

7.1.5 RFID Tags................................................................................................................. E7- 6

7.2 Ribbon ........................................................................................................................ E7- 8

7.3 Recommended Media and Ribbon Types ................................................................. E7- 10

7.4 Care/Handling of Media and Ribbon ......................................................................... E7- 17

APPENDIX 1 MESSAGES AND LEDS ....................................................................................EA1-1

APPENDIX 2 INTERFACE .......................................................................................................EA2-1

APPENDIX 3 PRINT SAMPLES...............................................................................................EA3-1

APPENDIX 4 GLOSSARIES ....................................................................................................EA4-1

WARNING!

This is a Class A product. In a domestic environment this product may cause radio interference in

CAUTION!

1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC.

2. The contents of this manual may be changed without notification.

3. Please refer to your local Authorised Service representative with regard to any queries you may have in
this manual.

1. PRODUCT OVERVIEW

NOTES:

ENGLISH VERSION EO1-33094

1. PRODUCT OVERVIEW

1.1 Introduction

1.2 Features

1.3 Unpacking

1. Check for damage or
scratches on the printer.
However, please note that
TOSHIBA TEC shall have
no liability for any damage
of any kind sustained
during transportation of the
product.

2. Keep the cartons and
internal packing for future
transportation of the
printer.

Thank you for choosing the TOSHIBA B-EX4T2 series bar code
printer. This Owner’s Manual contains from general set-up
through to how to confirm the printer operation using a test print,
and should be read carefully to help gain maximum performance
and life from your printer. For most queries please refer to this
manual and keep it safe for future reference. Please contact your
TOSHIBA TEC representative for further information concerning
this manual.

This printer has the following features:

• The print head block can be opened providing smooth loading
of media and ribbon.

• Various types of media can be used as the media sensors can
be moved from the centre to the left edge of the media.

• Web based functions such as remote maintenance and other
advanced network features are available.

• Superior hardware, including the specially developed 8
dots/mm (203 dots/inch) thermal print head which will allow very
clear print at a printing speed of 3, 6, 10, or 12 inches/sec. and
3, 5, 8, 10, or 12 inches/sec. with 11.8 dots/mm (300 dots/inch)
thermal head. 23.6 dots/mm (600 dpi) thermal print head which
will allow very clear print at a printing speed of 2, 3, 4, 5, or 6
inches/sec.

• Besides the optional Cutter Module, there is also an optional
Peel off Module, RS-232C I/F card, Centronics I/F card,
Expansion I/O Card, Wireless LAN I/F card, the RTC/USB host
I/F card, HF band RFID mount kit and Narrow width platen kit.

Unpack the printer as per the Unpacking Instructions supplied with
the printer.

1.1 Introduction

E1- 1

1. PRODUCT OVERVIEW

ENGLISH VERSION EO1-33094

1.4 Accessories

1.4 Accessories

When unpacking the printer, please make sure all the following
accessories are supplied with the printer.

 Power cord



Safety precautions



Quick installation manual

 CD-ROM(1pc.)

E1- 2

1. PRODUCT OVERVIEW

278

(10.9) 460 (18.1)

310

ENGLISH VERSION EO1-33094

1.5 Appearance

1.5.1 Dimensions

1.5.2 Front View

LCD Message Display

Operation Panel

Media Outlet

1.5 Appearance

The names of the parts or units introduced in this section are used
in the following chapters.

(12.2)

Dimensions in mm (inches)

Top Cover

Supply Window

1.5.3 Rear View

Re

served for Parallel Interface

E1- 3

Reserved for Serial or
WLAN Interface

USB Interface

Reserved for USB Host
Interface

Reserved for Expansion I/O
interface

LAN Interface

Power Switch

AC Power Inlet

1. PRODUCT OVERVIEW

LCD

ERROR LED

PAUSE

RESTART

UP

RIGHT

ENTER

DOWN

CAN

CEL

MODE

LEFT

FEED

ONLINE LED

ENGLISH VERSION EO1-33094

1.5.4 Operation Panel

1.5.5 Interior

1.6 Options

1.5 Appearance

Please see Section 3 for further information about the Operation
Panel.

Ribbon Shaft

Paper Guide R

Print Head Block

Print Head

Platen

Head Lever

E1- 4

1. PRODUCT OVERVIEW

To purchase the optional kits, please contact the nearest authorised TOSHIBA TEC representative or

ENGLISH VERSION EO1-33094

Option Name Type Description

Disc cutter

Disc cutter module B-EX204-QM-R

Strip module B-EX904-H-QM-R This allows use of on-demand (peel-off)

RFID module mount
kit
203-dpi print head B-EX704-TPH2-QM-R This print head enables a conversion of a

300-dpi print head B-EX704-TPH3-QM-R This print head enables a conversion of a

600-dpi print head B-EX704-TPH6-QM-R Only with B-EX4T2-HS12 Model

B-EX700-RFID-H1-QM-R This kit is to mount Tagsys HF band RFID

Each time media is cut, the media feed is
stopped.

operation or to take-up labels and backing
paper together when using the rewind guide
plate. To purchase the strip module, please
inquire with your local distributor.

module and antenna.

300dpi print head of the B-EX4T2-TS12 model
into 203dpi print head.

203dpi print head of the B-EX4T2-GS12 model
into 300dpi print head.

1.6 Options

RTC & USB host
interface card

Expansion I/O
interface card

Parallel interface
card

Serial interface card B-EX700-RS-QM-R Installing this card provides an RS-232C

Wireless LAN
interface card

B-EX700-RTC-QM-R This card holds the current time: year, month,

day, hour, minute, second and provides a USB
host interface.

B-EX700-IO-QM-R Installing this card in the printer allows

connection to an external device with the
exclusive interface.

B-EX700-CEN-QM-R Installing this card provides a Centronics

interface port.

interface port.

B-EX700-WLAN-QM-R Installing this card provides Wireless LAN

communication.

NOTE:

TOSHIBA TEC Head Quarters.

E1- 5

2. PRINTER SETUP

After referring to the Safety Precautions in this

If the print start position cannot be detected

If the print start position cannot be detected

ENGLISH VERSION EO1-33094

2. PRINTER SETUP

2. PRINTER SETUP

This section outlines the procedures to setup your printer prior to its operation. The section includes precautions,
loading media and ribbon, connecting cables, setting the operating environment of the printer and performing an
online print test.

Installation

Connecting the power cord

Loading the media

Media sensor position

alignment

manual, install the printer in a safe and stable
location.

Connect a power cord to the power inlet of the
printer, then to an AC outlet.

Load a label stock or tag stock.

Adjust the position of feed gap sensor or black
mark sensor according to the media being used.

2.1 Installation

2.2 Connecting the Power

2.3.1 Loading the Media

2.3.1 Loading the Media

Reference Procedure Setup Flow

Cord

Loading the ribbon

Connecting to a host computer

Turning the power ON

Printer setting

Installing the printer driver

Print test

Position and Print Tone Fine

adjustment

If using thermal transfer media then load the
ribbon.

Connect the printer to a host computer or
network.

Turn on the printer power.

Set the printer parameters in the system mode.

If necessary, install the printer driver on your
host computer.

Make a print test from your operating
environment and check the print result.

If necessary, fine adjust the print start position,
cut/strip position, print tone, etc.

2.3.2 Loading the Ribbon

2.4 Connecting the Cables to
Your Printer

2.5 Turning the Printer
ON/OFF

2.6 Printer Setting

2.7 Installing the Printer
Drivers

2.8 Print Test

2.9 Position and Print Tone
Fine Adjustment

Automatic threshold setting

Manual threshold setting

properly when pre-printed label are used, set the
threshold automatically.

properly even after automatic threshold setting is
performed manually set the threshold.

E2- 1

2.10 Threshold Setting

2.10 Threshold Setting

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.1 Installation

2.1 Installation

To insure the best operating environment and to assure the safety of the
operator and equipment, please observe the following precautions.

• Operate the printer on a stable, level surface in a location free from

excessive humidity, high temperature, dust, vibration and direct
sunlight.

• Keep your work environment static free. Static discharge can cause

damage to delicate internal components.

• Make sure the printer is connected to a clean source of AC power and

no other high-voltage devices, that may cause line noise interference,
are connected to the same mains.

• Assure that the printer is connected to the AC mains with a three-

prong power cable that has the proper ground (earth) connection.

• Do not operate the printer with the cover open. Be careful not to

allow fingers or articles of clothing to get caught in any of the
moving parts, especially the optional cutter mechanism.

• For best results, and longer printer life, use only TOSHIBA TEC

recommended media and ribbons.

• Store the media and ribbons in accordance with their specifications.

• This printer mechanism contains high-voltage components; therefore

you should never remove any of the covers of the machine as you
may receive an electrical shock. Additionally, the printer contains
many delicate components that may be damaged if accessed by
unauthorised personnel.

• Clean the outside of the printer with a clean, dry cloth or a clean cloth

slightly dampened with a mild detergent solution.

• Use caution when cleaning the thermal print head as it will become

very hot while printing. Wait until it has had time to cool before
cleaning. Use only the TOSHIBA TEC recommended print head
cleaner to clean the print head.

• Do not turn off the printer power or remove the power plug while the

printer is printing or while the ON LINE lamp is flashing.

E2- 2

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.2 Connecting the Power Cord

1. Make sure that the printer

2. Connect the Power Cord

CAUTION!

Power Switch is turned to
the OFF position ()
before connecting the
Power Cord to prevent
possible electric shock or
damage to the printer.

to a supply outlet with a
properly grounded
(earthed) connection.

2.2 Connecting the Power Cord

1. Make sure that the printer Power Switch is in the OFF () position.
Connect the Power Cord to the printer as shown in the figure below.

Power Switch

Power Cord

2. Plug the other end of the Power Cord into a grounded outlet as shown

in the figure below.

Power Cord

Power Cord

[Example of US Type] [Example of EU Type]

E2- 3

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.3 Loading Supplies

2.3 Loading Supplies

1. Do not touch any moving parts. To reduce the risk of fingers, jewellery, clothing, etc., being
drawn into the moving parts, be sure to load the media once the printer has stopped moving
completely.

2. The Print Head becomes hot immediately after printing, allow it to cool before loading the media.

3. To avoid injury, be careful not to trap your fingers while opening or closing the cover.

WARNING!

CAUTION!

1. Be careful not to touch the Print Head Elements when lifting the Print Head Block. This may
cause missing dots due to static electricity or other print quality problems.

2. When loading or replacing the media or ribbon, be careful not to damage the print head with hard
objects like watches or rings.

Since the print head element can be easily damaged by shock, please treat it carefully and do not
hit it with hard objects .

Care must be taken not to allow
the metal or glass part of a watch
to touch the print head edge.

Care must be taken not to allow
a metal object like a ring to touch
the print head edge.

E2- 4

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.3.1 Loading the Media

1. When the Head Lever is
turned to
Print Head can be raised.

2. To enable printing the Head
Lever must be set to the

LABEL / TAG position.

(This ensures that the Print
Head is closed.)

There are two head pressure

levels in the
position. Set the Head Lever
depending on the media type:

Position LABEL: Labels
Position TAG : Tags
However, proper position

may differ depending on
media. For details, refer to
your TOSHIBA TEC
authorised service
representative.

NOTES:

FREE position, the

LABEL / TAG

2.3 Loading Supplies

The following procedure shows the steps to properly load the media into
the printer so that it feeds straight through the printer.

The printer prints both labels and tags.

1. Open the Top Cover.

2. Turn the Head Lever to the FREE position and release the Ribbon

Shaft Holder Plate.

3. Open the Print Head Block.

Print Head Block

Top Cover

FREE

LABEL

TAG

Head

Lever

Ribbon Shaft Holder Plate

Move the Paper guide R to the rightmost position or shift the

4.

guide to the horizontal position.

Paper Guide L

Paper Guide R

5. Put the media on the Paper Holder.

6. Pass the media around the Paper Holder, and the n pull

the media towards the front of the printer.

7. Push the Paper Guide against the media until the media is
held firmly in place. To lock the Media, shift the Paper Guide
R to vertical position

E2- 5

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.3.1 Loading the Media
(Cont.)

Do not over-tighten the Locking
Ring of the Supply Holder.

NOTE:

2.3 Loading Supplies

In the case of labels rolled with
the print side facing inside.

In the case of labels rolled with
the print side facing outside.

8. Place the media between the Media Guides and adjust them to the

media width. Once in the correct position tighten the Locking
Screw.

9. Check that the media’s path through the printer is straight. The

media should be to the left side of the print head

Media Guide

Print Head

Paper Guide

Locking Screw

Media

Media Guide

E2- 6

2. PRINTER SETUP ENGLISH VERSION EO1-33094

j

2.3.1 Loading the Media

(Cont.)

NOTE:

Be sure to set the black mark
sensor to detect the centre of the
black mark, otherwise a paper

am or no paper error may occur.

2.3 Loading Supplies

10. Lower the Print Head Block.

11. Once the media is loaded it may be necessary to set the Media

Sensors used to detect the start position for label or tag.

Setting the Feed Gap Sensor position

(1) Manually move the Media Sensor so that the Feed Gap Sensor is

positioned at the centre of the labels. (z indicates the position of the
Feed Gap Sensor).

Gap

Label Media Sensor

Feed Gap Sensor (z)

Setting the Black Mark Sensor position

(1) Pull about 500 mm of media out of the front of the printer, turn the

media back on itself and feed it under the Print Head past the sensor
so that the black mark can be seen from above.

(2) Manually move the Media Sensor so that the Black Mark Sensor is

in line with the centre of the black mark on the media. ( indicates
the position of the Black Mark Sensor).

Black Mark

Media

Media Sensor

E2- 7

Black Mark Sensor ()

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.3.1 Loading the Media
(Cont.)

NOTES:

1. Be sure to set the Selection

Switch to STANDARD/
PEEL OFF position.

2. The backing paper is easier
to feed back to the Take-Up
Spool if the Front Plate is
removed.

3. Fit the Take-Up Clip so tha t
the longer side of the clip is
fitted into the shallow groove
in the Take-Up Spool.

4. The backing paper can be
wound directly onto the
Take-up Spool or a paper
core.

Strip Plate

2.3 Loading Supplies

12. Batch mode

In batch mode, the media is continuously printed until the number of
labels/tags specified in the issue command has been printed.

13. Loading with peel off module

When the optional Strip Module is fitted, the label is automatically
removed from the backing paper at the Strip Plate as each label is
printed.

(1) Remove enough labels from the leading edge of the media to leave

500mm of backing paper free.
(2) Insert the backing paper under the Strip Plate.
(3) Wind the backing paper onto the Take-up Spool and fix it in position

with the Take-up Clip. (Wind the paper counter-clockwise around

the spool.)
(4) Rotate the Take-up Spool counter-clockwise a few times to remove

any slack in the backing paper.
(5) Set the Selection Switch mounted on the Rewinder Assembly to

STANDARD/PEEL OFF position.

Take-up Spool

Backing Paper

Take-up Clip

E2- 8

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.3.1 Loading the Media
(Cont.)

The cutter is sharp, so care
must be taken not to injure
yourself when handling the
cutter.

1. Be sure to cut the backing
paper of the label. Cutting
labels will cause the glue to
stick to the cutter which
may affect the cutter quality
and shorten the cutter life.

2. Use of tag paper when the
thickness exceeds the
specified value may affect
the cutter life.

WARNING!

CAUTION!

2.3 Loading Supplies

14. Loading with cutter

When the optional Cutter Module is fitted, the media is
automatically cut. A disc cutter is available as option.
Insert the leading edge of the media into the cutter until it comes out
the Media Outlet of the Cutter Module.

Cutter Module

Media Outlet

E2- 9

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.3.2 Loading the Ribbon

1. When attaching the ribbon
stoppers, make sure that
the pinchers face into the
printer

2. Be sure to remove any
slack in the ribbon before
printing. Printing with a
wrinkled ribbon will reduce
the print quality.

3. The Ribbon Sensor is
mounted on the rear of the
Print Head Block to detect
a ribbon end. When a
ribbon end is detected a
“NO RIBBON” message will
appear on the display and
the ERROR LED will
illuminate.

NOTES:

Outside Wound Ribbon

2.3 Loading Supplies

There are two types of media available for printing on: thermal
transfer and direct thermal (which has a chemically treated
surface). DO NOT LOAD a ribbon when using direct thermal
media.

1. Grasp the tabs on the top and bottom of the Ribbon Stoppers
and move the Ribbon Stoppers back to the end of the Ribbon
Shaft.

Ribbon Stopper

Ribbon Shaft

2. Leaving plenty of slack between the ribbon spools, place the
ribbon onto the Ribbon Shafts as shown below.

possible ways to load the ribbon.

Ribbon Shaft

There are 2

Ribbon Shaft

Print Head Block

Inside Wound Ribbon

NOTE:

To check or change settings on which type of Ribbon winding to be
used, you must go to SYSTEM Mode in the Printer. For more details
refer to Key Operation Specification, “8.4.1 PRINTER SET”.

E2-10

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.3.2 Loading the Ribbon
(Cont.)

2.3 Loading Supplies

3. Push Ribbon along the Ribbon Shafts to a position where the
ribbon is fully to the Left against the stoppers when fitted.

4. Lower the Print Head Block and set the Ribbon Shaft Holder
Plate aligning its holes with the Ribbon Shafts.

5. Take up any slack in the ribbon. Wind the leading tape onto the
ribbon take-up roll until the ink ribbon can be seen from the
front of the printer.

Ribbon Shaft Holder Plate

6. Turn the Head Lever to Lock position to close the Print Head.

7. Close the Top Cover.

E2-11

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.4 Connecting the Cables to Your Printer

2.4 Connecting the Cables to Your Printer

The following paragraphs outline how to connect the cables from

the printer to your host computer, and will also show how to
make cable connections to other devices. Depending on the
application software you use to print labels, there are 5 ways to
connect the printer to your host computer. These are:

• An Ethernet connection using the printer’s standard LAN
connector.

• A USB cable connection between the printer’s standard USB
connector and your host computer’s USB port. (Conforming
to USB 2.0)

• A serial cable connection between the printer’s optional RS­232 serial connector and one of your host computer’s COM
ports.

• A parallel cable connection between the printer’s optional
parallel connector and your host computer’s parallel port
(LPT).

• Wireless LAN using an optional Wireless LAN board.

For details, refer to APPENDIX 2.

Reserved for

Parallel Interface

Reserved for Serial or
WLAN Interface

USB Interface

Reserved for USB Host
interface

Reserved for
Expansion I/O Interface

LAN Interface
Power Switch
AC Power Inlet

E2-12

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.5 Turning the Printer ON/OFF

2.5.1 Turning ON the Printer

Use the power switch to turn
the printer On/Off. Plugging
or unplugging the Power Cord
to turn the printer On/Off may
cause fire, an electric shock,
or damage to the printer.

If a message other than ON
LINE appears on the display
or the ERROR LED lamp is
illuminated, refer to Section

5.1, Error Messages.

2.5.2 Turning OFF the Printer

1. Do not turn off the printer

2. Do not turn off the printer

CAUTION!

CAUTION!

power while the media is
being printed, as this may
cause a paper jam or
damage to the printer.

power while the ON LINE
lamp is blinking as this
may cause damage to
your computer.

NOTE:

2.5 Turning the Printer ON/OFF

When the printer is connected to your host computer it is good
practice to turn the printer ON before turning on your host
computer and turn OFF your host computer before turning off the
printer.

1. To turn ON the printer power, press the Power Switch as shown
in the diagram below. Note that ( | )

is the power ON side of the

switch.

Power Switch

2. Check that the ON LINE message appears in the LCD Message
Display and that the ON LINE and POWER LED lights are
illuminated.

1. Before turning off the printer Power Switch verify that the ON
LINE message appears in the LCD Message Display and that
the ON LINE LED light is on and is not flashing.

2. To turn OFF the printer power press the Power Switch as
shown in the diagram below. Note that ({) is the power OFF
side of the switch.

Power Switch

E2-13

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6 Printer Setting

Power ON

Power OFF

ONLINE Mode

2.6 Printer Setting

Depending on the settings of your host computer or the interface
being used it may be necessary to change the printer parameter
settings.

Follow the procedures described below to change the printer
parameter settings to correspond to your environment.

Incorrect settings can cause the printer not to function correctly. If
you have any problems with the parameter settings, please contact
your nearest TOSHIBA TEC service representative.
For the settings this manual does not cover, please contact your
nearest TOSHIBA TEC service representative, or refer to the B-EX4T

Series Key Operation Specification manual.

NOTE:

[PAUSE]

PAUSE state

User System Mode

Hold down [MODE]

Turn on the power while holding
down [FEED] & [PAUSE] or
[MODE].

System Mode

Hold down [RESTART]

• Reset

• Parameter setting (⇒Section 2.6.2)

• Fine adjustment (⇒Section 2.9)

• LAN/WLAN (⇒Section 2.6.3)

• BASIC (⇒Section 2.6.4)

• Z-MODE (⇒Section 2.6.5)

• Auto calibration (⇒Section 2.6.6)

• Dump mode (⇒Section 2.6.7)

• Log (⇒Section 2.6.8)

• Self diagnosis

• Parameter setting

• Fine adjustment

• Test print (⇒Section 2.8)

• Sensor adjustment

• RAM clear

• Interface setting (⇒Section 2.6.10)

• BASIC mode

• RFID setting

• Real Time Clock (⇒Section 2.6.11)

• Z-MODE

• USB memory (⇒Section 2.6.12)

• Reset

E2-14

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6 Printer Setting
(Cont.)

FEED

MODE

LEFT

CANCEL

DOWN

PAUSE

RESTART

UP

RIGHT

ENTER

2.6.1 User System Mode

2.6 Printer Setting

 Key functions in system mode

Key Function

[MODE] Returns to the system mode menu.
[CANCEL] or
[FEED]+[RESTAR]

[PAUSE]

[LEFT] Moves the cursor to the left.
[RIGHT] Moves the cursor to the right.

Returns to the previous menu.

Displays the next screen. [ENTER] or
Saves the settings and returns to the
previous menu.
Moves the cursor up.
Increases a value.
Moves the cursor down.
Decreases a value.

(Note 1)

(Note 2)

(Note 3)

[UP] or [RESTART]

(Note 1)

[DOWN] or [FEED]

(Note 3)

(Note 3)

1. The cursor will not scroll from the bottom to the top or top to bottom
of a menu.

2. The value will not increase or decrease any further than the maximum
or minimum values of a parameter.

3. The cursor will not move any further than the left- or right-most
positions of a field.

4. Any values changed will not become effective if the printer is turned
off without pressing the [ENTER] key.

NOTES:

How to enter the User System Mode

ONLINE

[PAUSE] Hold down [RESTART]

Hold down [MODE]

User System Mode

The User System Mode consists of the following menus.

<1>RESET

Used to reset the printer.

<2>PARAMETER SET (⇒ Section 2.6.2)

Used to set the printer parameters.

<3>ADJUST SET (⇒ Section 2.9)

Used to fine adjust the print start position, cut position, etc.

<4>LAN/WLAN (⇒ Section 2.6.3)

Used to enable or disable the LAN communication and SNMP.

<5>BASIC (⇒ Section 2.6.4)

Used to set the function of basic program when it is loaded to
the printer.

<6>Z-MODE (⇒ Section 2.6.5)

Same as BASIC

<7>AUTO CALIB (⇒ Section 2.6.6)

Used to enable or disable the automatic calibration function.

<8>DUMP MODE (⇒ Section 2.6.6)

Used to print the data in the receive buffer for debugging
purposes.

<9>LOG (⇒ Section 2.6.7)

Used to save print logs in USB memory.

E2-15

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.2 Parameter Setting

USER SYSTEM MODE

<1>RESET

<2>PARAMETER SET

<3>ADJUST SET
<4>LAN/WLAN

2.6 Printer Setting

The Parameter Set menu allows the printer parameter settings to
be modified.
The following table shows the contents of the Parameter Set
menu.

Contents of the Parameter Set Menu

Menu Sub menu Parameter

Printer Set MEDIA LOAD Parameter

set
FW/BK ACT
HU CUT/RWD
RBN SAVE
PRE PEEL OFF
BACK SPEED
Software Set FONT CODE
TYPE OF RIBBON
(Section 2.6.2.2) ZERO FONT
CODE
PEEL OFF STATUS
USB I/F STATUS
FEED KEY
KANJI CODE
EURO CODE
AUTO HD CHK
WEB PRINTER
RBN NEAR END
EX I/O
LBL/RBN END
MAX CODE
XML
THRESHOLD SELECT
ENERGY TYPE
PW SAVE TIME
Panel LCD LANGUAGE
(Section 2.6.2.3) DISPLAY
CONTRAST
Password PASSWORD

(Section 2.6.2.4)

(Section 2.6.2.1) FORWARD WAIT

E2-16

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.2 Parameter Setting
(Cont.)

Underlined setting is the factory
default.

1. If the pitch of the media used
for the previous issue was less
than 20mm, the forward wait
will not be activated regardless
of the parameter setting.

2. The media will stay at the
forwarded position even if the
power is turned off/on, the
printer is reset, the print head
is opened/closed.

NOTE:

NOTE:

2.6 Printer Setting

2.6.2.1 Printer Set

(1) MEDIA LOAD

Determines how the use of the [FEED] key enables the printer

to detect the home position. This parameter is effective only
when the sensor type is set to other than “None”.

• OFF Media loading function is disabled (Same as a
feed by [FEED] key)

• STD When the [FEED] key is pressed after the
printer is tuned on, reset in batch mode, or the
print head is closed, the printer detects the
next gap/black mark and feeds the paper from
the sensor to the print start position.

• ECO When the [FEED] key is pressed after the
printer is tuned on, reset in batch mode, or the
print head is closed, the printer detects the
next gap/black mark and feeds the paper to the
print start position based on the last label pitch
printed.

• ECO+Bfeed Since optional ribbon saving module is not
available to the B-EX4T2, MEDIA LOAD
setting and the printer behavior will be
automatically changed to “ECO” setting even if
“ECO+Bfeed” is selected for these models.

(2) FORWARD WAIT

This parameter allows you to choose whether or not to activate

the auto forward wait function. This function, used in the cut
mode, automatically feeds the media forward if there is more
than a 1-second idle time after printing. This prevents the top
edge of the media from curling.

• OFF Disables the auto forward feed wait

• ON Enables the auto forward feed wait → c

c When ON is selected, the feed amount can be fine adjusted.

(3) FORWARD WAIT POS.

+5.0mm

+4.9mm

-4.9mm

(Default: 0.0mm)

-5.0mm

.

E2-17

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.2 Parameter Setting
(Cont.)

NOTE:
Pre-strip function is automatically
enabled when the print speed is
set to 10 ips or faster. However,
the print speed is corrected
depending on the EX I/O
parameter setting, as follows.
EX I/O: TYPE 1
10 ips (203 dpi)
8 ips (305 dpi)
EX I/O: TYPE 2
Specified speed

2.6 Printer Setting

(4) FW/BK ACT.

• MODE1

• MODE2 When thermal transfer and cut mode are

(5) PRE PEEL OFF

The printer waits for next issue after 13.7-mm

media has been fed forward.

selected, the printer feeds 6-mm media
backward, then waits for next issue after 3-mm
media has been fed forward. From this position,
the printer starts the on-the-fly printing for next
issue. The 3-mm distance to the home position
is fed at 3 ips.

Select whether to activate the pre-strip function. When this

parameter is set to ON, the top edge of a label is separated
(pre-stripped) from the backing paper before the label is printed.
This function is intended to make the strip issue easier in the
case of labels that are hard to strip due to the label density,
strength of the adhesive used, or the print speed.

• OFF

• ON Enables pre peel off

(6) BACK SPEED

Disables pre peel off

Select back feed speed.
In strip issue a back feed speed of 3 ips may cause the correct
distance not to be fed due to a lack of torque, slippery media
surface, etc. In such cases reduce the back feed speed to 2 ips
to ensure the correct feed amount.

• STD

• LOW 2ips

(7) TYPE OF RIBBON

3ips

Select type of ribbon.
When a coating side of the ribbon is the outside, chooses CSO.

When a coating side of the ribbon is the inside, chooses CSI.

• CSO

• CSI Coated side in

Coated side out

E2-18

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.2 Parameter Setting
(Cont.)

NOTE:
The following fonts do not support
a zero with a slash.
(If a zero with a slash is specified,
a zero without a slash will be
printed.)
[Bit map fonts]
OCR-A, OCR-B, GOTHIC725
Black, Kanji, Chinese character
[Outline fonts]
Price fonts 1, 2, and 3,
DUTCH801 Bold, BRUSH738
Regular, GOTHIC725 Black,
TrueType font

2.6 Printer Setting

2.6.2.2 Software Set

(1) FONT CODE

Allows you to select the character code used for printing.
Printed characters differ depending on the chosen character
code and font.

• PC-850

• PC-852

• PC-857

• PC-8

• PC-851

• PC-855

• PC-1250

• PC-1251

• PC-1252

• PC-1253

• PC-1254

• PC-1257

• LATIN9

• Arabic

• PC-866

• UTF-8

(2) ZERO FONT

Allows you to select the way the zero character is printed.
Select between “0” and “

Ø”.

• 0 No slash used

• Ø Slash used

(3) CODE

Select the command control code to be used.

• AUTO Automatically selected.

• {,|,}

• ESC, LF, NUL

• MANUAL The control code is specified by the user. → c

c When MANUAL is selected, you need to specify each of the

control codes 1 to 3 with a hex. code.

FF

FE

CODE1 CODE2 CODE3

01

00

E2-19

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.2 Parameter Setting
(Cont.)

2.6 Printer Setting

(4) PEEL OFF STATUS

Specifies whether the printer sends a strip wait status to the

host in response to a status request command.

• OFF

• ON

(6) USB I/F STATUS

Specifies whether to return a response to the host via USB.

• OFF

• ON Enables sending a response via USB

(7) FEED KEY

Disables sending a response via USB

Selects the function of the FEED key.

• FEED

• PRINT Prints the data in the image buffer (The last label

(8) KANJI CODE

Feeds one label.

printed)

Select the KANJI code.

• TYPE1

• TYPE2 Original code

(9) EURO CODE

Windows code

Specifies the Euro code (€).

“20” to “FF” (Specify the hex code in 2 bytes of ASCII code)

FF

FE

21

20

(10) AUTO HD CHK

Select whether to perform the auto print head check when the

printer is powered on.

• OFF Auto print head check is not performed.

• ON Auto print head check is performed.

E2-20

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.2 Parameter Setting
(Cont.)

NOTE:
Since detecting the remaining
ribbon length has a margin of
error, use the specified length
as a guide.

NOTE:
The type specified by the
command may differ from the
actual mode, depending on
the status of this parameter.
Also, the data transmission
method is slightly different.
For details, refer to the
External Equipment Interface
Specification.

2.6 Printer Setting

(11) WEB PRINTER

Select whether to use the printer as a web printer.
When the web printer is enabled, the status of the printer
connected to a network can be monitored through the web
browser.

• OFF

• ON INTERNAL Enables web printer function (using internal

• ON EXTERNAL Enables web printer function (using an

(12) RBN NEAR END

Disables web printer function

memory)

external usb memory)

Select the remaining ribbon length when the ribbon near end is
detected.

• OFF

• 30m Ribbon near end is detected when the remaining

• 70m Ribbon near end is detected when the remaining

(13) EX.I/O

Ribbon near end is not detected.

ribbon is 30-m long. (Equivalent to ribbon
diameter of 38 mm)

ribbon is 70-m long. (Equivalent to ribbon
diameter of 43 mm)

Select the type of expansion I/O interface operating mode. This
parameter needs to be set depending on the expansion I/O
control specification of the device to be connected via the
expansion I/O interface.

• TYPE1 Standard mode

• TYPE2 In-line mode

(14) LBL/RBN END

Select the operation to be performed when a label end or ribbon
end is detected.

• TYPE1

• TYPE2 Selectable only when the ribbon saving function

(15) MAXI CODE

When a label/ribbon end is detected in the

middle of printing, the printer immediately stops
printing.

is not activated.
When a label/ribbon end is detected in the
middle of printing, the printer prints the half­finished label as far as possible, and stops when
the next label is at the home position.

Select the Maxicode specification.

• TYPE1

• TYPE2 Special specification

Compatible with the current version

E2-21

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.2 Parameter Setting
(Cont.)

2.6 Printer Setting

(16) XML

Select the type of XML data to be printed.

• OFF Disables XML data printing.

• STD Standard specification

• ORACLE Oracle

• SAP SAP

• STD EXT Standard specification (External memory)

• ORACLE EXT Oracle using an external memory

• SAP EXT SAP using an external memory

(17) THRESHOLD SELECT

This parameter is to choose which threshold value for the

media sensor to validate.

• REFLECT Reflective sensor

• TRANS. Transmissive sensor

Then, choose which value to use.

• MANUAL SET Threshold set in the Threshold mode
takes effect.

• COMMAND SET

Threshold set by command takes effect.

(18) ENERGY TYPE

This parameter is intended to make the printer perform

appropriate printing for the supplies to be used. If you use a
different supply from the setting, poor printing may occur.

• TRANSFER Thermal transfer print method → c

• DIRECT Thermal direct print method → d

c When TRANSFER is selected for the Energy type parameter,

choose a ribbon type.

Case of B-EX4T2-GS/TS

• Wax1 Wax 1

• Wax2 Wax 2

• Wax3 Wax 3

• Semi resin1

• Semi resin2 Semi-resin 2

• Semi resin3 Semi-resin 3

• Resin1 Resin 1

• Resin2 Resin 2

• Reserve1 to Reserve2 Reserved

Case of B-EX4T2-HS

• Resin1

• Resin2 Resin 2

• Reserve1 to Reserve8 Reserved

d When DIRECT is selected for the Energy type parameter

• Standard

• Reserve1 to Reserve9 Reserved

Semi-resin 1

Resin 1

Standard

E2-22

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.2 Parameter Setting
(Cont.)

For details of the power saving
mode, refer to Section 3.4
Power Save Function.

• The language displa yed
on panel is Japanese
when Japanese is
selected, and English
when English, German,
French, Dutch, Spanish,
Italian; or Portuguese is
selected.

NOTE:

NOTE:

2.6 Printer Setting

(19) PW SAVE TIME

Sets the length of time until the printer enters the power saving

mode. (Unit: minute)

240 min.

239 min.

2 min.

1 min.

(Default: 15 minutes)

2.6.2.3 PANEL

(1) LCD LANGUAGE

Choose a language in which the LCD messages are displayed.

• ENGLISH

• GERMAN

• FRANCH

• DUTCH

• SPANISH

• JAPANESE

• ITALIAN

• PORTUGUESE

• SIMP. CHINESE

(2) DISPLAY

Choose whether the model name, the number of labels printed

and the IP address are displayed or hidden.

• MACHINE NAME OFF: Hidden
ON

: Displayed

• PRINT PAGE OFF: Hidden
ON

: Displayed

• IP ADDRESS OFF

: Hidden

ON: Displayed

(3) CONTRAST

Adjust the contrast of the LCD.

50

High

48

(Default: 40)

26

24

Low

E2-23

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.2 Parameter Setting
(Cont.)

2.6.3 Enabling LAN/WLAN

USER SYSTEM MODE

<1>RESET
<2>PARAMETER SET
<3>ADJUST SET

<4>LAN/WLAN

2.6 Printer Setting

2.6.2.4 PASSWORD

(1) PASSWORD

This parameter is for the system administrator only. Please do

not change the setting for this parameter.

The LAN/WLAN menu allows selecting whether or not to enable
the LAN communication and SNMP.

(1) LAN/WLAN

• OFF LAN and Wireless LAN are disabled.

• ON (AUTO)

• ON (LAN) LAN is enabled.

• ON (WLAN) Wireless LAN is enabled.

(2) SNMP

• OFF SNMP is disabled.

• ON SNMP is enabled.

Automatically selected.

E2-24

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.4 Basic Program Setting

USER SYSTEM MODE

<2>PARAMETER SET
<3>ADJUST SET
<4>LAN/WLAN

<5>BASIC

2.6.5 Enabling Z-Mode

USER SYSTEM MODE

<3>ADJUST SET
<4>LAN/WLAN
<5>BASIC

<6>Z-MODE

2.6 Printer Setting

The following table shows the contents of the Basic program
setting menu.

Contents of the Basic Program Setting Menu

Menu Sub menu

BASIC BASIC

FILE MAINTENANCE
TRACE
EXPAND MODE

(1) BASIC

Select whether to enable the BASIC program.

• OFF

• ON Enables BASIC program.

(2) FILE MAINTENANCE

The block number and BASIC program file name (up to 12
characters) stored in the BASIC program storage area are
displayed. If the file name exceeds 12 characters, the overflowing
characters are not displayed.
When no file is stored, a hyphen (“-“) is displayed in place of the
file name.

(3) TRACE

Allows you to enable tracing in the BASIC program.

• OFF

• ON Enables tracing the BASIC program.

(4) EXPAND MODE

The printer switches the mode to execute the BASIC program.

Disables BASIC program.

Disables tracing the BASIC program.

The Z-Mode menu allows you to select whether or not to enable
the Z-Mode

(1) Z-MODE

• OFF

• ON SETTING OFF Z-Mode is enabled. BASIC system mode

• ON SETTING ON Z-Mode is enabled. BASIC system mode

.

Z-Mode is disabled.

program is not started automatically.

program is started automatically.

E2-25

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.6 Automatic Calibration

USER SYSTEM MODE

<4>LAN/WLAN
<5>BASIC
<6>Z-MODE

<7>AUTO CALIB

• Since the head-up function is
not provided to the B-EX4T2
and B-EX6T2, the setting and
the printer behavior will be
automatically changed to
“ON TRANS”,”ON
REFLECT”,”ON ALL” even
if “+Bfeed” is selected for
these models.

NOTE:

2.6 Printer Setting

The Auto Calibration menu allows you to select whether or not to
enable automatic calibration at power on time. When automatic
calibration is activated, the printer feeds the media for about 160
mm each time the power is turned on or the print head is open
then closed to detect the print start position.

(1) AUTO CALIB

• OFF Disabled.

• ON TRANS. Enabled. (Transmissive sensor)

• ON REFLECT Enabled. (Reflective sensor)

• ON ALL Enabled. (Transmissive & Reflective

sensors)

• ON TRANS.+Bfeed same as “ON TRANS” setting

• ON REFLECT+Bfeed same as “ON REFLECT” setting

• ON ALL+Bfeed same as “ON ALL” setting

NOTES:

1. When AUTO CALIB is enabled, an automatic calibration is
performed at an open/close of the print head and at a power on
time.

2. After the automatic calibration is performed, the media length,
effective print length, sensor type and whether the ribbon is used
or not, obtained through the calibration, will take effect until next
calibration is performed or the printer power is turned off.
(Settings specified by commands are ignored.)

3. This function is available only when the media pitch is 10.0 mm to

150.0 mm.

4. When the printer cannot detect the second black mark/gap, it will
continue to feed the media for up to 500.0mm. If a black mark/gap
is still not detected, the printer will stop, resulting in a paper jam.

5. During an automatic calibration, the printer also feeds the ribbon.
Even if the ribbon is not loaded, this will not result in an error.
However, the print condition will be automatically changed to “No
ribbon” after the calibration ends.

6. When the cutter is installed and a previous issue was performed in
cut issue mode, the media is cut and ejected after the automatic
calibration is completed.

7. When a label end occurs during an automatic calibration, the
printer stops, resulting in an error. Loading new media and
closing the print head can clear the error and resume the
automatic calibration.

8. Since the optional ribbon saving module is not available for the B­X4T2, Setting + Bfeed will have no effect and the setting will revert
to without BFeed.

9. The feed speed during automatic calibration is 3 ips.

10. Do not open the print head during automatic calibration. The
subsequent printer operation is not guaranteed. If you open the
print head, turn off the power and back to on.

E2-26

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.7 Dump Mode Setting

USER SYSTEM MODE

<5>BASIC
<6>Z-MODE
<7>AUTO CALIB

<8>DUMP MODE

NOTES:

1. If a file with the same name
already exists in the USB
memory, it will be
overwritten.

2. Selecting “RS-232C” or
“CENTRONICS” without
the optional board installed
causes a 0-KB file to be
output.

3. If an error occurs while
using the USB memory, the
error message is displayed.
For details, refer to Section

2.6.12 Copying Data
to/from USB Memory.

2.6 Printer Setting

In Dump Mode, the data in the receive buffer is printed. The data
is expressed in hexadecimal values. This operation allows
verification of the programming commands or the debug of the
program.

(1) BUFFER

Select the receive buffer to dump.

• RS-232C RS-232C receive buffer

• CENTRONICS Centronics receive buffer

• LAN Network I/F receive buffer

• BASIC1 BASIC Interpreter:

I/F → Interpreter buffer

• BASIC2 BASIC Interpreter:
Interpreter buffer → I/F

• USB USB receive buffer

• RFID RFID receive buffer

(2) DUMP LIST

This parameter is to choose the output destination.

• USB MEMORY Saves in the USB memory. → c

• PRINT Prints out → d

c When USB MEMORY is selected:
A file is automatically created in the USB memory and named in

the following format based on the printer model and saved date.

/ATA0/DUMP/B-EX4T1_DUMP_1007291030.BIN
(e.g. B-EX4T Type1, 10:30, July 29, 2010)

d When PRINT is selected:
Choose a printing method.

• ON DEMAND Prints 166 lines of data (approx. 50 cm), then
stops. Subsequent data is printed when the
[ENTER] key is pressed.

• ALL Prints all data in the receive buffer.

E2-27

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.7 Dump Mode Setting
(Cont.)

Print Conditions

• Printing width: 3.9 inches

(Approx. 100 mm)

• Sensor selection: None

• Print speed: 6”/sec. (203 dpi)

5”/sec. (300 dpi)

3”/sec. (600dpi)

• Printing mode: Depends on

the selection in use.

• 16 bytes/line

• Data is printed in the order

from the new one to the old.

• Data specified by the receive

buffer write pointer will be
printed in boldface.

The data in the receive buffer is printed as follows.

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

7B 41 58 3B 2B 30 30 30 2C 2B 30 30 30 2C 2B 30 {AX;+000,+000,+0
30 7C 7D 7B 44 30 37 37 30 2C 31 31 30 30 2C 30 0|}{D0760,1100,0
37 34 30 7C 7D 7B 43 7C 7D 7B 4C 43 3B 30 30 33 740|}{C|}{LC;003
30 2C 30 30 32 30 2C 30 30 33 30 2C 30 36 36 30 0,0020,0030,0660
2C 30 2C 32 7C 7D 7B 4C 43 3B 30 30 37 30 2C 30 0,2|}{LC;0070,0
30 32 30 2C 30 30 37 30 2C 30 36 36 30 2C 30 2C 020,0070,0660,0,
39 7C 7D 7B 4C 43 3B 30 30 35 30 2C 30 30 32 30 9|}{LC;0050,0020

44 45 46 47 48 49 4A 7C 7D 7B 50 43 31 30 3B 30 DEFGHIJ|}{PC10;0
33 35 30 2C 30 34 30 30 2C 31 2C 31 2C 4B 2C 30 350,0400,1,1,K,0
30 2C 42 3D 41 42 43 44 65 66 67 68 69 6A 6B 6C 0,B=ABCDefghijkl

6D 6E 6F 70 7C 7D 7B 50 56 30 32 3B 30 33 33 30 mnop|}{PV02;0330
2C 30 36 36 30 2C 30 32 37 30 2C 30 32 35 30 2C 0660,0270,0250,
41 2C 30 30 2C 42 3D 42 7C 7D 7B 50 56 30 33 3B A,00,B=B|}{PV03;

3B 30 39 30 30 2C 30 31 38 30 2C 54 2C 48 2C 30 ;0900,0180,T,H,0
35 2C 41 2C 30 3D 31 32 33 34 35 36 37 38 39 30 5,A,0=1234567890

41 42 43 44 45 7C 7D 00 00 00 00 00 00 00 00 00 ABCDE|}.........

:
:
:

:
:
:

:
:
:

:
:
:

Receive Buffer Size

2.6 Printer Setting

NOTE:
If an error occurs while
printing, the printer stops
printing and shows an error
message.
To clear the error, press the
[PAUSE].
After clearing the error the
printer does not resume
printing automatically.

Interface B-EX4T2-GS/TS/HS

RS-232C 1MB (65536 lines)

Centronics 1MB (65536 lines)

LAN 1MB (65536 lines)

BASIC 1 8KB (512 lines)

BASIC 2 8KB (512 lines)

USB 1MB (65536 lines)

RFID 8KB (512 lines)

Required Media Length

Interface B-EX4T2-GS/TS B-EX4T2-HS

RS-232C 198.2 m 198.6 m

Centronics 198.2 m 198.6 m

LAN 198.2 m 198.6 m

BASIC 1 2 m 2 m

BASIC 2 2 m 2 m

USB 198.2 m 198.6 m

RFID 2 m -

*: Media length required for printing all data in the receive buffer.

E2-28

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.8 Logging

USER SYSTEM MODE

<6>Z-MODE
<7>AUTO CALIB
<8>DUMP MODE

<9>LOG

1. If a file with the same
name already exists in the
USB memory, it will be
overwritten.

2. If an error occurs while
using the USB memory,
the error message is
displayed. For details, refer
to Section 2.6.12 Copying
Data to/from USB Memory.

After clearing the error the

printer does not resume
logging automatically.

NOTES:

2.6 Printer Setting

The Log menu allows the saving of print logs to USB memory.

(1) LOG

• PRINTER TO USB Saves print logs in the USB memory.

A file is automatically created in the USB memory and named in

the following format based on the printer model and saved date.

/ATA0/LOG/B-EX4T1_LOG_1007291030.TXT
(e.g. B-EX4T Type1, 10:30, July 29, 2010)

E2-29

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.9 System Mode

2.6 Printer Setting

How to enter the System Mode

Power OFF

Power ON while holding down
[FEED]&[PAUSE]

System Mode

Power ON while holding down
[MODE]

The System Mode consists of the following menus.

<1>DIAG.

Used to check and print the printer system information and
maintenance counter status.

<2>PARAMETER SET (⇒ Section 2.6.2)

Used to set the parameters for each printer function.

<3>ADJUST SET (⇒ Section 2.9)

Used to fine adjust the print position, cut position, print tone,
etc.

<4>TEST PRINT (⇒ Section 2.8)

Used to perform print tests.

<5>SENSOR ADJUST

Used to check the sensor statuses and set each sensor.

<6>RAM CLEAR

Used to perform a RAM clear. DO NOT USE this menu.

<7>INTERFACE (⇒ Section 2.6.10)

Used to set the interface parameters.

<8>BASIC (⇒ Section 2.6.4)

Used to set the function of basic program when it is loaded to
the printer.

<9>FOR FACTORY

Used for an in-process inspection. DO NOT use this menu.

<10>RFID

Used to set RFID related parameters. (see Installation Manual
in each RFID kit)

<11>RTC (⇒ Section 2.6.11)

Used to set the date and time of the real time clock, enable or
disable the low battery check, and choose a real time renewal
timing.

<12>Z-MODE (⇒ Section 2.6.5)

Same as BASIC

<13>USB MEMORY (⇒ Section 2.6.12)

Used to copy data to/from USB memory.

<14>RESET

Used to reset the printer.

E2-30

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.10 Interface Setting

SYSTEM MODE

<4>TEST PRINT
<5>SENSOR ADJUST
<6>RAM CLEAR

<7>INTERFACE

2.6 Printer Setting

The Interface menu allows configuring printer interface parameters.
The following table shows the contents of the Interface menu.

Contents of the Interface Menu

Menu Sub menu Parameter

NETWORK LAN/WLAN Interface

SNMP
SETTING
BASIC INFORMATION
IP ADDRESS
GATEWAY ADDRESS
SUBNET MASK
SOCKET PORT
PORT NUMBER
DHCP
DHCP CLIENT ID
DHCP HOST NAME
WLAN STANDARD
WLAN MODE
DEFAULT KEY

802.11B CHANNEL

802.11B BAUD

802.11G CHANNEL

802.11G BAUD
WINS
WINS ADDRESS
LPR
USB
RS-232C SPEED
DATA LENGTH
STOP BIT
PARITY
CONTROL
CENTRO. ACK/BUSY
INPU PRIME
PLUG & PLAY

E2-31

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.10 Interface Setting
(Cont.)

2.6 Printer Setting

2.6.10.1 Network Setting

(1) LAN/WLAN

• OFF LAN and Wireless LAN are disabled.

• ON (AUTO)

• ON (LAN) LAN is enabled.

• ON (WLAN) Wireless LAN is enabled.

(2) SNMP

• OFF SNMP is disabled.

• ON

SNMP is enabled.

Automatically selected.

(3) BASIC INFORMATION

The following information is displayed.

IP Address
Gateway address
Subnet mask
Socket port status
Socket port number

(4) IP ADDRESS

Set the IP address.

(5) GATEWAY ADDRESS

192 020 168 010

Set the gateway address.

192 020 168 010

(6) SUBNET MASK

Set the subnet mask.

255 255 255 000

(7) SOCKET PORT

Select whether to enable or disable the socket port.

• OFF Socket port is disabled.

• ON Socket port is enabled.

E2-32

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.10 Interface Setting
(Cont.)

2.6 Printer Setting

(8) PORT NUMBER

Set the port number.

65535

65534

00001

00000

(9) DHCP

Select whether to enable/disable DHCP.

• OFF DHCP is disabled.

• ON DHCP is enabled.

(10) DHCP CLIENT ID

Select ASCII or HEX for setting DHCP Clie nt ID.

• ASCII DHCP client ID is entered with ASCII code. → c

• HEX DHCP client ID is entered with Hex. code. → d

c When ASCII is selected:
Enter 64 characters with ASCII code.

d When HEX is selected:
Enter 64 characters with Hex. code.

(11) DHCP HOST NAME

Enter 32 characters with ASCII code.

(12) WLAN STANDARD

• 11b/g

• 11b

• 11g

E2-33

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.10 Interface Setting
(Cont.)

2.6 Printer Setting

(13) WLAN MODE

Set the connection mode and authentication in reference to the
following table.

ADHOC OFF
WEP40
WEP104
INFRA OPEN OFF
WEP40
WEP104
SHARED WEP40
WEP104

802.1x OPEN SYSTEM TLS WEP40
WEP104
TTLS WEP40
WEP104
LEAP WEP40
WEP104
PEAP WEP40
WEP104
MD5 WEP40
WEP104
EAP-FAST WEP40
WEP104
SHARED KEY EAP-MD5 WEP40
WEP104
NETWORK EAP WEP40
WEP104
WPA OPEN TLS
TTLS
LEAP
PEAP
EAP-FAST
NETWORK EAP
WPA-PSK
WPA2 OPEN SYSTEM TLS
TTLS
LEAP
PEAP
EAP-FAST
NETWORK EAP
WPA2-PSK

E2-34

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.10 Interface Setting
(Cont.)

2.6 Printer Setting

(14) DEFAULT KEY

Select a WEP key.

4

1

(Default: 1)

(15) 802.11b CHANNEL

Select a channel for 802.11b WLAN.

14

1

(Default: 1)

(16) 802.11b BAUD

Select a baud rate for 802.11b WLAN.

• 11M

• 5.5M

• 2M

• 1M

(17) 802.11g CHANNEL

Select a channel for 802.11g. WLAN.

13

1

(Default: 1)

(18) 802.11g BAUD

Select the baud rate for 802.11g WLAN.

• 54M

• 48M

• 36M

• 24M

• 18M

• 12M

• 9M

• 6M

• 11M

• 5.5M

• 2M

• 1M

E2-35

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.10 Interface Setting
(Cont.)

(19) WINS

• OFF

• ON (MANUAL) WINS is enabled. (Manual)

• ON (DHCP) WINS is enabled. (DHCP)

WINS is disabled.

(20) WINS ADDRESS

The WINS address is displayed.

(21) LPR

• OFF LPR is disabled.

• ON

LPR is enabled.

2.6.10.2 USB

2.6 Printer Setting

(1) USB SERIAL ID

• OFF USB serial ID is disabled.

• ON USB serial ID is enabled.

2.6.10.3 RS-232C

(1) SPEED

• 2400 bps

• 4800 bps

• 9600 bps

• 19200 bps

• 38400 bps

• 115200 bps

E2-36

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.10 Interface Setting
(Cont.)

(2) DATA LENGTH

• 8 bits

• 7 bits

(3) STOP BIT

• 1 bit

• 2 bits

(4) PARITY

• NONE

• EVEN

• ODD

(5) CONTROL

• XON+READY AUTO

• XON+XOFF AUTO XON/XOFF+READY/BUSY mode

• READY/BUSY RTS RTS mode

• XON+XOFF XON/XOFF mode

• READY/BUSY READY/BUSY mode

XON/XOFF mode

2.6.10.4 CENTRO.

2.6 Printer Setting

(1) ACK/BUSY

Select ACK/BUSY timing.

• TYPE1

• TYPE2 A fall of ACK signal and a release of BUSY occur at

(2) INPUT PRIME

A rise of ACK signal and a release of BUSY occur

at the same time.

the same time.

Resets the printer when the INIT signal is ON.

• OFF

• ON

(3) PLUG & PLAY

• OFF

• ON

E2-37

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.11 Real Time Clock (RTC)

SYSTEM MODE

<8>BASIC
<9>FOR FACTORY
<10>RFID

<11>RTC

2.6 Printer Setting

The RTC menu allows the date and time to be set, enables the
battery check function, and selects the RTC data renewal timing
while labels are being printed.

The Real Time Clock Setting is effective only when an optional
RTC & USB Host Interface Card, B-EX700-RTC-QM-R, is
installed.

(1) DATE TIME

This parameter is to set date and time.

YY/MM/DD

hh:mm:ss

(2) BATTERY CHECK

00 00 00 [RIGHT]

00 00 00

Enable the low battery check function.

• OFF

• ON

(3) RENEWAL

This parameter is to choose when date and time are updated
while printing.

• BATCH The real time clock data is read only for the
first label in a batch, the same time is printed
on the all labels.

• PAGE The real time clock data is read at the start of
printing each label, the real time can be
printed on each label.

E2-38

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.12 Copying Data to/from USB Memory

SYSTEM MODE

Usable USB memory’s file
system is as follows:

To use USB memories of the
other file system, they need to
be formatted to either of the
above on the PC in advance.

<10>RFID
<11>RTC
<12>Z-MODE

<13>USB MEMORY

File system Max. size
FAT (FAT16) 2GB
FAT32 8GB

NOTE:

2.6 Printer Setting

The USB Memory menu allows the copying of data from a USB
memory to the printer and saving data from the printer to a USB
memory.

USB memory can be used only when an optional RTC & USB Host
Interface Card, B-EX700-RTC-QM-R, is installed.

(1) USB TO PRINTER

This parameter is to copy data from a USB memory to the
printer.

• COPIED DATA File (*.DAT) containing firmware
(BOOT/MAIN/ CG/KANJI/HTML), storage
area information, and parameter settings

• CONFIG FILE File (*.CFG) in which the path of the firmware
(BOOT/MAIN/ CG/KANJI/HTML) is saved

1. When the file selection screen is displayed choose a file to be
copied.
(Example)

NOTE:
If a file with the same name
already exists in the USB
memory, it will be overwritten.

2. When the [ENTER] key is pressed, the confirmation message is
displayed.

For the CFG files, the message included in the CFG file is

displayed prior to the confirmation message.)

3. The data is read from the USB memory. It takes 3 to 5 minutes
to read all the information.

(2) PRINTER TO USB

This parameter is to save the firmware (BOOT/MAIN/CG/
KANJI/HTML), storage area information, and parameter
settings to a USB memory.

• ALL

1. The confirmation message is displayed.

2. The data is copied to the USB memory. It takes approx. 40
seconds to save all information.

A file is automatically created in the USB memory and named in
the following format based on the printer model and saved date.

/ATA0/SYSTEM/B-EX4T1-T1105.DAT
(e.g. B-EX4T Type1, 305 dpi model, November 5)

E2-39

2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.6.12 Copying Data to/from
USB Memory (Cont.)

2.6 Printer Setting

While using the USB memory, the following error message may
be displayed.

Error message Description

FORMAT ERROR
Check the settings.
MEMORY WRITE ERR.
Check the data
and the settings.
MEMORY READ ERR.
Check the data
and the settings.
MEMORY FULL
Free some memory
space.
FILE NOT FOUND
Check the data
and the settings.
UNKNOWN ERROR Other errors

Format error
USB memory is not connected.
Write error

Read error

Insufficient free space

Specified file is not found.

Depending on the remaining memory size or the USB memory
status, a write error may occur even under the insufficient free

space condition.

E2-40

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.7 Installing the Printer Drivers

2.7 Installing the Printer Drivers

2.7.1 Introduction

This chapter describes the use of the TOSHIBA printer driver for the TOSHIBA bar code printer on
your Windows host computer; how to install and delete the printer driver. The procedure for adding a
LAN port. Cautions and limitations.

2.7.2 General Description

(1) Features

Once you install the TOSHIBA printer driver on your Windows host computer, you can use the
TOSHIBA bar code printer in the same way you would a laser or ink jet printer.
You can use the printer by connecting a USB or LAN cable to your host computer.

(2) System Requirements

To install the TOSHIBA printer driver on your host computer the following system requirements
are needed.

• Operating system: Windows 2000, Windows XP, Windows Server 2003, Windows Vista,
Windows Server 2008, Windows 7 or Windows Server 2008 R2

• Hardware: A DOS-/V (IBM PC/AT compatible) machine running an above operating

system.

• Interface: • USB interface

• LAN interface

2.7.3 Installing the Printer Driver

The installation procedure of the printer driver differs depending on the printer model and the
connection method.
If an older version of the printer driver has been already installed, you must uninstall it and restart the
computer before installing a newer version. See

Section 2.7.10 Uninstalling the Printer Driver.

 Installation method for each operating system

Connection method

OS

Plug and Play is not used. Plug and Play is used.

LAN USB

Windows 2000 Section 2.7.7 Installation under Windows

2.7.5 Installation under Windows
2000/XP/Server2003

2000 (USB interface with plug and play

enabled)
Windows XP
Windows Server

2.7.8 Installation under Windows

XP/Server2003 (USB with Plug & Play enabled)

2003
Windows Vista

2.7.6 Installation under Windows
Vista/Server2008/7/Server2008R
2

2.7.9 Installation under Windows Vista/Server

2008/7/Server2008R2 (USB with Plug & Play

Enabled)

E2-41

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.7 Installing the Printer Drivers

2.7.4 Preparation for Installation

(1) Access the Toshiba TEC web site at the following address and download the printer driver

install file “TPCL72M2E.exe” to your local disc.

http://www.toshibatec-ris.com/products/barcode/download/driver_agreement.html

Note: If you do not agree with the Software License Agreement, you cannot download the file.

(2) Double-click the downloaded

“TPCL72M2E.exe”, and the “TPCL PRINTER
DRIVER – Installshield Wizard” is displayed.
Click the [Next] button.

Note: Log on as a user with administrative

privilege.
When the User Account Control screen
is displayed under Windows
Vista/Server2008/7/Server2008R2, click
on the “Allow”.

E2-42

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

(3) The “Software License Agreement” is

displayed. Select “I accept the terms of the
license agreement” and click the [Next]
button.

Note: If you do not agree with the Software

License Agreement, you cannot install
the driver files.

(4) When you click the [Install] button, the

printer driver install files are copied to the
directories created in “C:\TEC_DRV”.

Note: The folder name cannot be changed

from “C:\TEC_DRV”.

2.7 Installing the Printer Drivers

(5) When the installation is completed, click the

[Finish] button.

Note: In the case of Windows

Vista/Server2008/7/
Server2008R2, the screen on the right
will appear. Click the “Install this driver
software anyway”.

E2-43

2. PRINTER SETUP

ENGLISH VERSION EO1-33094

2.7 Installing the Printer Drivers

2.7.5 Installation under Windows 2000/XP/Server2003

(1) Turn on the PC.

Note: Log on as a user with administrative privilege.

(2) Select the “Start”, “Printer and FAX” to show the printer folder.

Supplement: In the case of Windows 2000, select “Start”, “Setting”, and “Printer”. If the

“Printer and FAX” folder is not found, click the “Control Panel” and select “Printer
and FAX”.
In the case of the category view, click the “Printer and Other Hardware” and
select the “Printer and FAX”.

(3) Select the “Add printer” from the File menu. The “Add Printer Wizard” is displayed.

(4) Click the [Next] button in the “Add Printer

Wizard”.

(5) Select the “Local printer attached to this

computer” and click the [Next] button.

Note: Do not check the “Automatically detect

and install my Plug and Play printer”
checkbox.

If you are installing a network printer, or a
printer attached to another PC you must
choose the local printer. This setting will be
changed after the installation is completed.
Even in the case of specifying the network
printer or a printer connected to other PC, be
sure to choose the local printer in this step.
This setting is changed after the installation is
completed.

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2. PRINTER SETUP

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(6) Specify a printer port and click the [Next] button.

(7) When the “Install Printer Software” screen

appears, click the [Have Disk] button.

2.7 Installing the Printer Drivers

(8) Specify the printer driver install folder

(C:/TEC_DRV) created in Section 2.7.4
Preparation for Installation, and click the
[Open] button. Select the “TOSHIBATEC.inf”
and click the [OK] button.

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2. PRINTER SETUP

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(9) The list of the installable printers is displayed.

(10) Select the model to be installed, and click the [Next] button.
(Example: B-EX4T2-T)

(11) Select the “Replace existing driver”, and click

the [Next] button.

Supplement: This step will be omitted when

the printer driver is installed for
the first time.

TEC B-EX4T2-T

2.7 Installing the Printer Drivers

(12) Select whether or not to use the printer as a

default printer, then click the [Next] button.

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2. PRINTER SETUP

ENGLISH VERSION EO1-33094

(13) Select whether or not to share the printer with

other users on the network, then click the
[Next] button.

(14) Select whether or not to perform a print test,

then click the [Next] button.

2.7 Installing the Printer Drivers

(15) When the “Completing the Add Printer

Wizard” is displayed, click the [Finish] button.

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2.7 Installing the Printer Drivers

(16) When the screen on the right appears, click

the [Continue Anyway] button.

Note: “Digital Signature Not Found”

message may be displayed. In this
case, click the [Yes] button.

(17) Installation of the printer driver will start.

(18) When the installation is completed, a new printer icon will be added to the “Printer” folder.

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2.7 Installing the Printer Drivers

2.7.6 Installation under Windows Vista/Server2008/7/Server2008R2

(1) Turn on the PC.

Note: Log on as a user with administrative privilege.

(2) Select “Start”, “Control Panel”, “Hardware and Sound”, and “Printer” to open the printer folder.

Supplement: Entering “Printer” in the Search box of the Start menu causes the “Printer” to

be shown in the Program List.

(3) Click the “Install a Printer” to start adding a printer.

(4) Select the “Add a local printer”.

(5) Select a printer port, and click the [Next]
button.

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2. PRINTER SETUP

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(6) When the screen on the right appears, select
“TOSHIBA TEC” from the Manufacturer list.

(7) The list of the installable printer models is

displayed.

2.7 Installing the Printer Drivers

(8) Select the model to be installed, then click the [Next] button.

(9) Select the “Replace the current driver”, and

click the [Next] button.

Supplement: This step will be omitted

when the printer driver is
installed for the first time.

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2. PRINTER SETUP

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(10) Select whether or not to use the printer as a

default printer, then click the [Next] button.

(11) Installation will start.

(12) When the installation is completed, the “Add

Printer” screen is displayed. At this time, a
new printer icon is added to the “Printer”
folder. Click the [Finish] button.
If you want to perform a print test, click the
[Print a test page] button.

2.7 Installing the Printer Drivers

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2. PRINTER SETUP

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2.7 Installing the Printer Drivers

2.7.7 Installation under Windows 2000 (USB with Plug & Play Enabled)

(1) Turn on the PC.

Note: Log on as a user with administrative privilege.

(2) Turn on the printer and connect it to the PC with a USB cable.

(3) “USB DEVICE” is detected and “USB Print support” is automatically installed.

(4) The “Found New Hardware Wizard” will be

displayed. (This may not appear
immediately.)
Click the [Next] button.

(5) Select the “Search for a suitable driver for my

device (recommended)”, and click the [Next]
button.

(6) Check the “Specify a location” checkbox, then

click the [Next] button.

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2. PRINTER SETUP

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(7) Click the [Browse] button. Specify the folder
(C:\TEC_DRV) created in Section 2.7.4, and

click the [Next] button.

(8) Make sure the driver of this device has been

detected, then click the [Next] button.

2.7 Installing the Printer Drivers

(9) When the screen on the right is displayed,

click the [Yes] button.

(10) When “Completing the Found New

Hardware Wizard” is displayed, click the
[Finish] button.

(11) When the installation is completed, a new printer icon is added to the Printer folder.

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2.7 Installing the Printer Drivers

2.7.8 Installation under Windows XP/Server2003 (USB with Plug & Play enabled)

(1) Turn on the PC.

Note: Log on as a user with administrative privilege.

(2) Turn on the printer, and connect it to the PC with a USB cable.

(3) “USB DEVICE” is detected, and the “USB Print Support” is automatically installed.

(4) The device will automatically be detected.

(5) When “Found New Hardware Wizard” is

displayed, select “Install from a list or specific
location [Advanced]” and click the [Next]
button.

(6) Select the “Search for the best driver in these

locations”. Check the “Include this location in
the search” checkbox, and click the [Browse]
button.
Specify the folder (C:\TEC_DRV) created in
Section 2.7.4, and click the [Next] button.

(7) When the screen on the right appears, click

the [Continue Anyway] button.

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2. PRINTER SETUP

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2.7 Installing the Printer Drivers

(8) When “Completing the Found New Hardware
Wizard” is displayed, click the [Finish] button.

(9) When the installation is completed, a new printer icon is added to the Printer folder.

2.7.9 Installation under Windows Vista/Server 2008/7/Server2008R2 (USB with Plug & Play Enabled)

(1) Turn on the PC.

Note: Log on as a user with administrative privilege.

(2) Turn on the printer and connect it to the PC with a USB cable.

(3) Installation of the device driver software is automatically started.

(4) After a short time, the printer driver installation will be completed.

(5) When the installation is completed, a new printer icon is added to the Printer folder.

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2. PRINTER SETUP

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2.7 Installing the Printer Drivers

2.7.10 Uninstalling the Printer Driver

1) To delete the printer drivers except for V6.5 Build75 and V6.5 Build77

In the following cases, be sure to uninstall the printer driver using the procedure below.

•

When the same version is going to be re-installed.

•

When an older version has been already installed.

•

When the installation is canceled before being completed, or when the [No] is selected at a
confirmation of the digital signature.

•

When the printer driver cannot be installed for some reason.

Notes: 1. When installing the printer driver with Plug & Play enabled, turn OFF the printer first.
2 When the printer driver is deleted, the information for any registered stocks and bar

codes will also be deleted. This information can be saved in a file, before beginning this
process, by using the export function, and restored by using the import function after re­installation of the printer driver.

 Deleting the printer drivers except for V7.2 M-2

Before deleting the printer driver, except for V7.2 M-2, follow the procedure described in Section

2.7.4 Preparation for Installation. Doing this causes the previously installed printer driver to be

updated and creates a shortcut of the Driver Wizard in the TPCL Printer Driver of TOSHIBA TEC
folder.
It is not possible to update a printer driver which is older than V6.9.3 M-0. For such versions, first
delete the “C:\TEC_DRV” folder, then perform the Preparation for Installation procedure. When the
preparation is completed, the shortcut of the “Driver Wizard” is created in the TPCL Printer Driver
folder.

 How to uninstall the printer driver

(1) Select the “Start”, “All programs”, “TOSHIBA

TEC”, “TPCL Printer Driver”, and “Driver
Wizard”.

Note: Log on as a user with administrative

privilege.
Exit all Windows applications before
performing the above operation.
Confirm that there are no print jobs in
the spooler, then close the spooler and
the printer folder.

In the case of Windows Vista/Server
2008/7/Server2008R2, the User Account
Control screen may appear. In this case,
click [Allow].

(2) Select the “Remove printer drivers”, and

click the [Next] button.

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2. PRINTER SETUP

ENGLISH VERSION EO1-33094

(3) Select the “Automatically remove all TEC

Printer Drivers”, and click the [Next] button.

(4) Click the [Finish] button to start to delete

the printer drivers.

2.7 Installing the Printer Drivers

(5) When the “Restart System” screen is

displayed, click the [Restart] button.

(6) When the printer driver is deleted

successfully, the screen on the right is
displayed.

Note: If the deletion of the printer driver failed,

retry from Steps 1 to 5 until the deletion
succeeds.

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2. PRINTER SETUP

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2.7 Installing the Printer Drivers

Note: In the case that a network printer has been installed in multiple user accounts under

Windows Vista/server 2008/7/Server2008R2, it is not possible to delete the printer driver.
You must first, delete the printer icon from each user account, then delete the printer
driver.

 Deleting the setup information configured during the preparation

(1) Select the “Start”, “Control Panel”, and “Add/Remove Programs”.

Note: Log on as a user with administrative privilege.

(2) Select the “TPCL Printer Driver Vx.x (version)” or “TEC Printer Driver Install file” from the list,

then click the [Delete] button.

(3) When the confirmation message is displayed, click the [Yes] button.

(4) When the “Uninstall completed” screen appears, click the [Finish] button.

2) To delete the V6.5 Build75 or V6.5 Build77

(1) Select the “Start”, “Control Panel”, and “Add/Remove Programs”.

Note: Log on as a user with administrative privilege.

(2) Select the “TEC **** printer” from the “Edit/Remove Programs”, and click the [Add and delete].

(**** indicates a printer model name. For example, B-EX4T1-T, etc.)

(3) Confirm that the selected file in the “File Delete confirmation” window is correct, then click the

[Yes] button.

(4) When “Uninstall completed” is displayed, click the [OK] button.

Note: If you deleted the printer icon without performing Steps 1 to 4 above, delete the setup

information through the “Add/Remove Programs” after re-installing the printer driver.

(5) When the deletion is completed, reboot the PC.

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2. PRINTER SETUP ENGLISH VERSION EO1-33094

r

p

2.8 Print Test

2.8 Print Test

After your operating environment has been set, perform a print
test.

1. Perform a print test by using the Printer Driver or an Issue

Command.

The printer driver’s Properties screen allows you to set the

communication conditions, media size, and other printing
conditions in accordance with your operating environment. For

details, refer to the Help for the Windows Printer Drivers

screen.

Example: Stock tab display of the Printer Driver’s Properties Screen

Print Method

Senso

Label Ga

Issue Mode

Post-print Action

(Cut)

Print Speed

Fine Adjustment

Print Method: Direct thermal or thermal transfer is

Sensor: Media sensor type is selectable.
Issue Mode: Batch, strip or cut is selectable.
Post-print

Action:
Fine

Adjustment:

2. Confirm the print test result.

selectable.

Whether to use the cutter or not is
selectable.

Adjustment values for the feed amount,
cut/strip position, etc. can be set.

• When a print start position, cut/strip position, or print tone

needs to be adjusted: ⇒ Section 2.9 Position and Print
Tone Fine Adjustment

• When pre-printed media is used, and if a print start position is

not properly detected: ⇒ Section 2.10 Threshold Setting

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2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.8 Print Test (Cont.)

2.8 Print Test

 When using a Strip Module or an optional Cutter Module

It is necessary to set the issue mode, cut/strip position, etc. on the
Printer Driver or with TPCL (TEC Printer Command Language) in
accordance with your printing condition.

For details of the TPCL, refer to the B-EX4T/EX6T Series
External Equipment Interface Specification.

Regarding how to use the Printer Driver, refer to the Help for the
Windows Printer Drivers screen.

To gain maximum performance and life from the Cutter Module or
Strip Module, periodic cleaning is required.

Before starting a cleaning, be sure to TURN OFF the printer to
avoid risk of injury.

For details of cleaning, refer to Section 4.1.3 Optional Cutter
Module.

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2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.9 Position and Print

Tone Fine
Adjustment

Power OFF

2.9.1 Fine Adjustment

Hold down [MODE]

USER SYSTEM MODE

<1>RESET
<2>PARAMETER SET

<3>ADJUST SET

<4>LAN/WLAN

Power ON

ONLINE Mode

PAUSE state

User System Mode

2.9 Position and Print Tone Fine Adjustment

This section describes how to fine adjust a print start position,
cut/strip position, reverse feed amount, print tone, and ribbon
motor torque.
When a fine adjustment is required, follow the procedure below.

[PAUSE]

Hold down [RESTART]

• Reset

• Parameter setting (⇒Section 2.6.2)

• Fine adjustment (⇒Section 2.9)

• LAN/WLAN (⇒Section 2.6.3)

• BASIC (⇒Section 2.6.4)

• Z-MODE (⇒Section 2.6.5)

• AUTO calibration (⇒Section 2.6.6)

• Dump mode (⇒Section 2.6.7)

• Log (⇒Section 2.6.8)

Contents of the Fine Adjustment Menu

Menu Parameter

Adjust set

BACK ADJ. Adjusts the reverse feed

X ADJUST Adjusts the print position in X

TONE ADJ. (TRANS.) Adjusts the print tone for

TONE ADJ. (DIRECT) Adjusts the print tone for direct

RBN ADJ. <FW> Adjusts the ribbon take-up

RBN ADJ. <BK> Adjusts the ribbon feed motor

THRESHOLD <REFL.> Sets a fine adjustment value for

THRESHOLD <TRANS.> Sets a fine adjustment value for

The printer driver’s properties screen also has Parameter Fine Adjustment
menu.

FEED ADJ. Adjusts the feed amount to the

print start position

CUT ADJ. Adjusts the cut or strip position.

amount.

coordinate (horizontal direction)

thermal transfer printing.

thermal printing.

motor drive voltage.

drive voltage.

the threshold for the reflective
sensor.

the threshold for the
transmissive sensor.

NOTE:

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2. PRINTER SETUP ENGLISH VERSION EO1-33094

3

2.9.1 Fine Adjustment (Cont.)

(1) FEED ADJ.

Print start position is shifted by fine adjusting the feed amount.

• Example of Print Start Position Fine Adjustment

When setting +3.0 mm
Compared with “+0.0mm” position, the print start

position is shifted forward.

When setting +0.0 mm

When setting –3.0 mm
Compared with “+0.0mm” position, the print start

position is shifted backward.

50.0mm

49.9mm

-49.9mm

-50.0mm

Feed Direction

Feed Direction

2.9 Position and Print Tone Fine Adjustment

One label

Print Start Position

mm

One label

Print Start Position

3mm

Feed Direction

One label

Print Start Position

NOTE:

Do not set the fine adjustment value which is larger than the media
pitch. When the set value exceeds the media pitch, the printer
operation is not guaranteed.

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2. PRINTER SETUP ENGLISH VERSION EO1-33094

3mm3

Backi

r

Label

Print Head

2.9.1 Fine Adjustment (Cont.)

• Example of Cut Position Fine Adjustment

When setting +3.0 mm
Compared with “+0.0mm” position, the cut position

is shifted forward.

When setting +0.0 mm

When setting –3.0 mm
Compared with “+0.0mm” position, the cut position

is shifted backward.

(2) CUT ADJ.

Cut position or peel-off position is shifted by fine adjusting the

feed amount.

• Example of Peel-off Position Fine Adjustment

When setting +3.0 mm
Compared with “+0.0mm” position, the peel-off

position is shifted forward.

When setting +0.0 mm

When setting –3.0 mm
Compared with “+0.0mm” position, the peel-off

position is shifted backward.

50.0mm

49.9mm

-49.9mm

-50.0mm

Feed Direction

Feed Direction

Feed Direction

Strip Plate

ng Pape

2.9 Position and Print Tone Fine Adjustment

Cut Position

Cut Position

mm

Cut Position

Platen

Feed Direction

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2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.9.1 Fine Adjustment (Cont.)

(3) BACK ADJ.

Reverse feed amount to the next print start position is fine

adjusted.

• Example of Reverse Feed Amount Fine Adjustment

When setting +3.0 mm
Compared with “+0.0mm” position, the print start position

after a reverse feed is shifted forward.

When setting +0.0 mm

When setting –3.0 mm
Compared with “+0.0mm” position, the print start position

after a reverse feed is shifted backward.

Depending on the print conditions, a label may not return to the home
position with a reverse feed, even if a reverse feed amount is specified to
the same length as the forward feed.
On the following conditions, the media may not return to the home
position, resulting in an error.

• The media sensor is used.

• The media pitch is almost the same as the distance between the print

head and the media sensors (75.5 mm.)

• A printer action includes a reverse feed (such as cut issues, strip issues,

and automatic forward feed standby.)
To prevent an error from occurring, the reverse feed amount needs to be
increased by performing the back feed fine adjustment in the positi ve ( +)
direction.

9.9mm

9.8mm

-9.8mm

-9.9mm

Feed Direction

Feed Direction

Feed Direction

2.9 Position and Print Tone Fine Adjustment

Print Start Position after a
reverse feed

3mm

Print Start Position after a

3mm

reverse feed

Print Start Position after a
reverse feed

NOTE:

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2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.9.1 Fine Adjustment (Cont.)

(4) X ADJUST

Print position in X-coordinate (horizontal direction) is fine

adjusted.

• Example of X Coordinate Fine Adjustment

When setting –50.0 mm
Compared with “+0.0mm” position, the print position

is shifted to the left.

When setting +0.0 mm

When setting +50.0 mm
Compared with “+0.0mm” position, the print position

is shifted to the right.

99.5mm

99.4mm

-99.4mm

-99.5mm

Top Down Printing

Y

50.0mm

2.9 Position and Print Tone Fine Adjustment

X

ABC

Y

Bottom First Printing

X

ABC

50.0mm

ABC

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2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.9.1 Fine Adjustment (Cont.)

NOTE:

1. The fine adjustmen t value is
not effective for the reverse
rotation.

2. The fine adjustmen t value is
limited depending on the
print speed.

Value Print speed

-15 to 0 All speed
+1 to +5 8 ips or less
+6 to +10 6 ips or less

2.9 Position and Print Tone Fine Adjustment

(5) TONE ADJ.(TRANS.)

Print tone for the thermal transfer printing is fine adjusted.

+10

Darker

+9

+0

Standard

-19

-20

Lighter

(6) TONE ADJ.(DIRECT.)

Print tone for the direct thermal printing is fine adjusted.

+10

Darker

+9

+0

Standard

-19

-20

Lighter

(7) RBN ADJ.<FW>

When the ribbon is slack or wrinkled and printing is affected,

fine adjust the ribbon motor torque.

+10

+9

-14

High

Motor torque

-15

Low

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2. PRINTER SETUP ENGLISH VERSION EO1-33094

2.9.1 Fine Adjustment (Cont.)

1. The fine adjustmen t value is
not effective for the reverse
rotation.

2. The all fine adjustment
values are applicable to
every print speed.

When “0.0 V” is set for this
parameter, it is automatically
corrected to 1.0V (default)
after the power is turned OFF
then ON.

NOTE:

NOTE:

2.9 Position and Print Tone Fine Adjustment

(8) RBN ADJ.<BK>

When the ribbon is slack or wrinkled and printing is affected,

fine adjust the ribbon motor torque.

+10

+9

-14

High

Motor torque

-15

Low

(9) THRESHOLD <REFL.>

When you perform a threshold setting for the reflective sensor and

found the threshold needs to be adjusted, set a fine adjustment
value.
This menu is accessible directly from the Threshold Setting Mode
so that the threshold can be manually set right away.

Manually set threshold = Peak voltage – The value set here

For details, refer to Section 2.10.

4.0V

3.9V

0.1V

0.0V

NOTE:

When “0.0 V” is set for this
parameter, it is automatically
corrected to 1.4V (default)
after the power is turned OFF
then ON.

(10) THRESHOLD <TRANS.>

When you perform a threshold setting for the Transmissive sensor

and found the threshold needs to be adjusted, set a fine
adjustment value. This menu is accessible directly from the
Threshold Setting Mode so that the threshold can be manually set
right away. .

Manually set threshold = Peak voltage – The value set here

For details, refer to Section 2.10.

4.0V

3.9V

0.1V

0.0V

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2.PRINTER SETUP ENGLISH VERSION EO1-33094

2.10 Threshold Setting

Power ON

Power OFF

Threshold Setting Mode

2.10 Threshold Setting

To maintain a constant print position the printer uses the media
sensor to detect a print start position according to the difference of
voltage between a print area and a gap or black mark. When the
media is pre-printed, the darker (or more dense) inks can interfere
with this process causing paper jam errors.

To get around this problem, first, try an automatic threshold
setting.
If the problem still occurs, then, the threshold voltage needs to be
fine adjusted.

Threshold is a voltage level by which the printer determines
whether a print area or a gap/a black mark is being detected by the
media sensor.
The threshold is a boundary between a print area and a gap/black
mark, and should be a midpoint of their voltage levels.

ONLINE Mode

[PAUSE]

PAUSE state

Hold down [PAUSE]

• Reflective sensor

• Transmissive sensor

(1) Load the media to be used.
(2) Choose 1) or 2) depending on the sensor type to be used,

then press the [ENTER].

NOTES:

1. Failure to feed more than 1.5
labels may result in an
incorrect threshold setting.

2. Ensure that a paper end or
ribbon end error will not
occur during paper feed.

(3) Hold down the [PAUSE] until more than 1.5 labels (tags) have

been fed.

The media will continue to be fed until the [PAUSE] is

released. (An automatic threshold setting for the selected
sensor is completed by this operation.)

(4) The result of the threshold setting is displayed.

(e.g.: Succeeded) (e.g: Failed)

E2-68

Sensor type

Result (Text)

Result (Graph)

Key operation guide

2.PRINTER SETUP ENGLISH VERSION EO1-33094

2.10 Threshold Setting
(Cont.)

To make a threshold value
set in this section effective,
select the Transmissive
Sensor (when using pre­printed media) or Reflective
Sensor (when using manual
threshold value) in Issue
Command or the printer
driver.

NOTE:

2.10 Threshold Setting

Display example Explanation
1

2

3

4

5

6

Result: OK (Mid.)
Threshold is at the midpoint between the
peak and the baseline.
Result: OK (High)
Threshold is near the peak voltage, so
detection of a gap/black mark may fail if
the voltage difference is very small.
Adjusting the threshold to the midpoint
between the peak and the baseline
enables more accurate detection. Follow
next (5) to (10)
Result: OK (Low)
Threshold is near the baseline voltage,
so detection of a gap/black mark may fail
if the voltage difference is very small.
Adjusting the threshold to the midpoint
between the peak and the baseline
enables more accurate detection. Follow
next (5) to (10)
Failed (1)
The media sensor cannot detect a
gap/black mark. Sensor adjustment is

required. (⇒Section 2.11)

Failed (1)
The media sensor cannot detect a
gap/black mark. (Threshold ≤ Baseline)
Sensor adjustment is required.

(⇒Section 2.11)

Failed (2)
Detection by the media sensor is
disabled. Sensor adjustment is required.

(⇒Section 2.11)

(5) To return to the sensor selection screen, press the [FEED].
To terminate the threshold setting, press the [ENTER].
To see the details, press the [RIGHT].

Sensor type
Peak voltage
Threshold voltage
Baseline voltage
Key operation guide

(e.g: Succeeded) (e.g.: Failed)

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2.PRINTER SETUP ENGLISH VERSION EO1-33094

2.10 Threshold Setting
(Cont.)

The threshold can be
manually set as follows:
Manually set threshold =
Peak voltage – Threshold
fine adjustment value
e.g.) When Peak=3.5V and
Fine adjustment
value=1.0V, the threshold
will be set to 2.5V.

NOTE:

2.10 Threshold Setting

(6) To return to the previous display, press the [LEFT].
To set a fine adjustment value, press the [RIGHT]. The

threshold fine adjustment screen in ADJUST SET menu
appears.
Set a value and press the [ENTER], [PAUSE] or [CANCEL].

(7) The result after manually setting the threshold is displayed.

To set a fine adjustment value, press the [LEFT].
To return to the sensor selection screen, press the [FEED].
To terminate the threshold setting, press the [ENTER]. The

printer is placed in Pause state.

(8) After the threshold is properly set, exit the threshold setting

mode and place the printer in the user system mode to set the
Threshold select parameter to Manual Set for the applicable
sensor.

For details, refer to Section 2.6.2.2 Software Set.

PAUSE

[RESTART]

ONLINE

Hold down [MODE]

User System Mode

<2>PARAMETER SET

Software Set

THRESHOLD SELECT

z REFLECT

▪ MANUAL SET
▪ COMMAND SET

z TRANS.

▪ MANUAL SET
▪ COMMAND SET

(9) Return to the User System Mode menu by pressing the

[MODE].
Choose <1>RESET and press the [ENTER] to reset the
printer.
(10) When the printer is placed in the online mode, press the

[FEED] to feed the media.
If a paper jam occurs or the media does not stop at the print

start position, retry the threshold setting.

E2-70

2.PRINTER SETUP ENGLISH VERSION EO1-33094

2.11 Sensor Setting

SYSTEM MODE

<3>ADJUST SET
<4>TEST PRINT

<5>SENSOR ADJUST

<6>RAM CLEAR

Turn on the power while holding down

[FEED] & [PAUSE] or [MODE].

If a paper jam error still occurs even after a threshold setting has
been performed, register the voltage level of media to the media
sensor.

Power OFF

System Mode

Contents of the Sensor Adjust Menu

Menu Parameter

Sensor
Adjust

TRANS. Registers the voltage level of label

PE REFL./TRANS. Registers the voltage level of no paper

RIBBON Registers the voltage level of ribbon to

2.11 Sensor Setting

• Self diagnosis

• Parameter setting

• Fine adjustment

• Test print

• Sensor adjustment

• RAM clear

• Interface setting

• BASIC mode

• RFID setting

• Real Time Clock

• Z-MODE

• USB memory

• Reset

TEMPERATURE Displays the ambient temperature and

print head temperature.

REFLECT Registers the voltage level of tag

paper’s print area to the reflective
sensor.

gap to the transmissive sensor.

to the reflective/transmissive sensor.

the ribbon end sensor.

E2-71

2.PRINTER SETUP ENGLISH VERSION EO1-33094

2.11 Sensor Setting
(Cont.)

2.11 Sensor Setting

(1) REFLECT

1. Select “REFLECT” from the Sensor Adjust menu.

2. Place the tag paper to be used on the reflective sensor so
that the sensor can detect a print area.

3. Hold down the [ENTER] for 3 seconds or more.

4. When registration of the “print area level” is completed,
“Adjust Complete” is displayed and an asterisk is shown on
the right side of the voltage.

(2) TRANS.

1. Select “TRANS.” from the Sensor Adjust menu.

2. Remove some labels and place the backing paper so that
the Transmissive sensor can detect it.

3. Hold down the [ENTER] for 3 seconds or more.

4. When registration of the “label gap level” is completed,
“Adjust Complete” is displayed and an asterisk is shown on
the right side of the voltage.

(3) PE REFL./TRANS.

1. Select “PE REFL./TRANS.” from the Sensor Adjust menu.

2. Remove any media from the media sensor.

3. Hold down the [ENTER] for 3 seconds or more.

4. When registration of the “no media level” is completed,
“Adjust Complete” is displayed and an asterisk is shown on
the right side of the voltage.

E2-72

3. ONLINE MODE ENGLISH VERSION EO1-33094

3. ONLINE MODE

3.1 Key Functions

FEED

MODE

LEFT

CANCEL

DOWN

PAUSE

RESTART

UP

RIGHT

ENTER

3.1 Key Functions

This chapter describes the usage of the keys on the Operation
Panel in Online mode.

When the printer is in Online mode and connected to a host
computer, the normal operation of printing on labels or tags can be
accomplished.

 Key functions in the online mode

Key Function

[FEED]

[RESTART]

[PAUSE]

[UP] (1) Scrolls up
[DOWN] (1) Scrolls down
[LEFT] (1) Displays previous help message page.
[RIGHT] (1) Displays next help message page.

(1) Feeds the set media length.
(2) Prints the data in the image buffer

according to the system mode setting.
(3) Clears the help message.
(1) Resumes printing after a temporary pause

in printing or after an error.

(2) Places the printer in the initial state which is

obtained when the power is turned on.
(3) Places the printer in the user system mode.
(4) Clears the help message.
(1) Stops label printing temporarily.
(2) Programs the threshold values.
(3) Clears the help message.
(1) Places the printer in the user system mode. [MODE]
(2) Clears the help message.
(1) Clears the job. [CANCEL]
(2) Displays previous help message page.
(1) Displays next help message page. [ENTER]
(2) Clears the help message.

E3- 1

3. ONLINE MODE ENGLISH VERSION EO1-33094

3.2 LCD

3.2 LCD

Online state

(1)

(2)

(3)

(4)

(6)

(5)

(7)

(8)

(9)

Error state

(10)

(Example: Head open error)

(11)

(12)

No. Description

(1) Model name and firmware version
(2) Message
(3) The number of labels printed
(4) IP address (only when LAN/WLAN is enabled.)
(5) Radio intensity (only when WLAN is enabled.)

Indicates the radio intensity in 4 levels.

(6) WLAN connection (only when WLAN is enabled.)

▪ Lights up when connecting to an access point.
▪ Flashes while roaming.
▪ Goes off when disconnected.

(7) Presence of a print job

Appears when a print job exists.

(8) RFID (only when RFID module is installed.)

▪ Appears when a communication between the printer

and the RFID module is enabled.

▪ Flashes while communicating with the RFID module.

(9) Ribbon near end

Flashes when a ribbon near end state is detected.
(10) The number of remaining labels to print
(11) Error description and solution
(12) Help guide

Appears when a help guide message is provided. Press

the [RIGHT] key to see the help guide message.

E3- 2

3. ONLINE MODE ENGLISH VERSION EO1-33094

p

y

3.3 Operation Example

3.3 Operation Example

 Online Mode

Idling or normal issuing

When [PAUSE] key is
pressed while printing:

When [RESTART] key is pressed,
the printer resumes printing if there
is remaining data.

Printing is stopped.

If the print head is
opened during idling:

Help guide is displayed.

If an error occurs
while

rinting:

Printing is stopped and
Help guide is displayed.

Press [RIGHT] ke

Press [RIGHT] key

Close the print head.

Help guide message for head open
Load media.
When [RESTART] key is pressed, the
printer resumes printing if there is
remaining data.

Help guide message for no paper

E3- 3

3. ONLINE MODE ENGLISH VERSION EO1-33094

p

3.3 Operation Example

3.3 Operation Example (Cont.)

 Help Guide Message

Idling or normal issuing

If an error occurs
while

rinting:

Load media.
When [RESTART] key is pressed, the
printer resumes printing if there is
remaining data.

Printing is stopped and
Help guide is displayed.

[RIGHT] or [ENTER]

[LEFT] or
[CANCEL]

[LEFT] or
[CANCEL]

Cause of the error

Troubleshooting

How to restore to online

[RIGHT] or
[ENTER]

[RIGHT] or
[ENTER]

[RIGHT] or
[ENTER]

E3- 4

3. ONLINE MODE ENGLISH VERSION EO1-33094

(

)

3.3 Operation Example

3.3 Operation Example (Cont.)

 Cancellation of Print Job

While [CANCEL] is held down, the received data is discarded.

Quick reset

Idling or normal issuing

When [PAUSE] key is
pressed while printing:

Hold down [CANCEL] for 3 sec. or more.

If an error occurs while
printing:

Hold down [CANCEL] for 3 sec. or more.

E3- 5

3. ONLINE MODE ENGLISH VERSION EO1-33094

3.4 Power Save Function

3.4 Power Save Function

3.4.1 Entering the Power
Saving Mode

3.4.2 Exiting the Power
Saving Mode

When the printer stays in any of the following statuses for the
specified length of time, it enters the power saving mode.

• Online (Idle, communicating)

• Pause

• Error

• Waiting for label to be removed

• System mode (except for self-diagnosis, test print, sensor

adjustment)

• User system mode (except for dump)

• Pause state of the expansion I/O

When the printer enters the power saving mode, “POWER
SAVING MODE” is displayed on the LCD and the backlight
goes off.

When the following occurs in the power saving mode, the LCD

wakes up.

• A key is pressed. (Except for [RESTART] or [FEED] key
which causes printing or paper feed.)

• The head lever is released and locked.

• The status of the pause or active signal of the expansion

I/O changes.

The LCD shows “POWER SAVING MODE” and the backlight
goes off again if no status change occurs on the printer for 30
seconds.

The printer exits the power saving mode when:

• printing (printing caused by a depression of the
[RESTART] key is included.) is performed.

• paper feed or re-print s caused by a depression of the
[FEED] key

• printing or paper feed is initiated through the expansion
I/O

• automatic calibration is performed

• sensor adjustment is performed in the system mode

• the printer receives commands (U1/U2, T, XS, IB, or

RFID-related commands).

E3- 6

4. MAINTENANCE

ENGLISH VERSION EO1-33094

4. MAINTENANCE

1. Be sure to disconnect the

2. To avoid injury, be careful

3. The print head becomes

4. Do not pour water directly

4.1 Cleaning

4.1.1 Print Head/Platen/
Sensors

1. Do not use any volatile

2. Do not touch the Print

WARNING!

power cord before
performing maintenance.
Failure to do this may
cause an electric shock.

not to pinch your fingers
while opening or closing
the cover and print head
block.

hot immediately after
printing. Allow it to cool
before performing any
maintenance.

onto the printer.

CAUTION!

solvent including thinner
and benzene, as this may
cause discoloration to the
cover, print failure, or
breakdown of the printer.

Head Element with bare
hands, as static may
damage the Print Head.

4.1 Cleaning

This chapter describes how to perform routine maintenance.
To ensure the continuous high quality operation of the printer, you
should perform a regular maintenance routine. For high usage it
should be done on a daily basis. For low usage it should be done
on a weekly basis.

To maintain the printer performance and print quality, please clean
the printer regularly, or whenever the media or ribbon is replaced.

1. Turn off the power and unplug the printer.

2. Open the Top Cover.

3. Turn the Head Lever to the “FREE” position, and then release

the Ribbon Shaft Holder Plate.

4. Open the Print Head Block.

5. Remove the ribbon and media.

CAUTION!

When cleaning the print head, be careful not to damage the print head

with hard objects like watches or
rings.

Care must be taken not to allow
the metal or glass part of a watch
to touch the print head edge.

Since the print head element can be easily damaged by shock, please
treat it carefully and do not hit it with hard objects.

Care must be taken not to allow a
metal object like a ring to touch
the print head edge.

E4- 1

4. MAINTENANCE

Print Head

Feed Gap Sensor

ENGLISH VERSION EO1-33094

4.1.1 Print Head/Platen/
Sensors (Cont.)

Please purchase the Print
Head Cleaner from your
authorised TOSHIBA TEC
service representative.

NOTE:

4.1.2 Covers and Panels

1. DO NOT POUR WATER
directly onto the printer.

2. DO NOT APPLY cleaner
or detergent directly onto
any cover or panel.

3. NEVER USE THINNER
OR OTHER VOLATILE
SOLVENT on the plastic
covers.

4. DO NOT clean the panel,
covers, or the supply
window with alcohol as it
may cause them to
discolour, lose their shape
or develop structural
weakness.

CAUTION!

4.1 Cleaning

6. Clean the Print Head Element with a Print Head Cleaner or a
cotton swab or soft cloth slightly moistened with alcohol.

Print Head

Element

7. Wipe the Platen, Feed Roller, and Pinch Roller with a soft cloth

8. Wipe the Feed Gap Sensor and Black Mark Sensor with a dry

Wipe the covers and panels with a dry soft cloth or a cloth slightly
moistened with a mild detergent solution.

Platen

Black Mark Sensor/

slightly moistened with alcohol. Remove dust or foreign
substances from the internal parts of the printer.

soft cloth.

Pinch Roller

Feed Roller

E4- 2

4. MAINTENANCE

ENGLISH VERSION EO1-33094

4.1.3 Optional Cutter Module

1. Be sure to turn the power
off before cleaning the
Cutter Module.

2. As the cutter blade is
sharp, care should be
taken not to injure yourself
while cleaning.

WARNING!

4.1 Cleaning

The disc cutter and rotary cutter are available as an option. They
are both cleaned in the same way. When removing the Cutter
Cover of the rotary cutter unit, remove the screws from the bottom
of the cover.

1. Loosen the two Plastic Head Screws to remove the Cutter
Cover.

2. Remove the jammed paper.

3. Clean the Cutter with a soft cloth slightly moistened with alcohol.

4. Attach the Cutter Cover.

Plastic Head Screw

Cutter Unit

E4- 3

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33094

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the
printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative
for assistance.

5.1 Error Messages

NOTES:

• If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

• After the printer is turned off, all print data in the printer is cleared.

Error Messages Problems/Causes Solutions

HEAD OPEN

COMMS ERROR

PAPER JAM

The Print Head Block is opened in
Online mode.
Feeding or printing has been
attempted with the Print Head Block
open.
A communication error has occurred. Make sure the interface cable is

1. The media is jammed in the
media path. The media is not fed
smoothly.

2. The media is not loaded properly.

WARNING!

Close the Print Head Block.

Close the Print Head Block. Then
press the [RESTART] key.

correctly connected to the printer and
the host and the host is turned on.

1. Remove the jammed media, and
clean the Platen. Reload the
media correctly. Press the
[RESTART] key.

⇒ Section 5.3.

2. Reload the media correctly. Then
press the [RESTART] key.

⇒ Section 2.3.

3. Wrong Media Sensor is selected
for the media being used.

4. The Black Mark Sensor is not
correctly aligned with the Black
Mark on the media.

5. Size of the loaded media is
different from the programmed
size.

6. Media sensor has not been
properly calibrated for the media
being used.

E5- 1

3. Turn the printer off and then on.
Select the Media Sensor for the
media type being used. Resend
the print job.

4. Adjust the sensor position, then
press the [RESTART] key.

⇒ Section 2.3.1.

5. Replace the loaded media with
one that matches the programmed
size, press the [RESTART] key, or
turn the printer off and then on,
select a programmed size that
matches the loaded media.
Resend the print job.

6. Refer to Section 2.10 to set the
threshold. If this does not solve
the problem, turn off the printer,
and call a TOSHIBA TEC
authorised service representative.

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33094

5.1 Error Messages (Cont.)

Error Messages Problems/Cause Solutions

CUTTER ERROR

(Only when the cutter
module is installed on
the printer.)

NO PAPER

RIBBON ERROR

NO RIBBON

REWIND FULL

EXCESS HEAD TEMP

HEAD ERROR

POWER FAILURE

1. The media is jammed in the
cutter.

2. The Cutter Cover is not attached
properly.

1. The media has run out. 1. Load new media. Press the

2. The media is not loaded properly. 2. Reload the media correctly. Press

3. The media sensor position has
not been adjusted properly.

4. Media sensor has not been
properly calibrated for the media
being used.

5. The media is slack. 5. Take up any slack in the media.

1. The ribbon is not fed properly. 1. Remove the ribbon and check the

2. The ribbon is not loaded. 2. Load a ribbon.

3. The ribbon sensor has a problem. 3. Turn off the printer and call a

The ribbon has run out. Load a new ribbon. Press the

The Built-in Rewinder Unit is full. Remove the backing paper from the

The Print Head has overheated. Turn off the printer and allow it to cool

There is a problem with the Print
Head.
A momentary power failure has
occurred.

1. Remove the jammed media. Press
the [RESTART] key. If this does
not solve the problem, turn off the
printer, and call a TOSHIBA TEC
authorised service representative.

⇒ Section 4.1.3.

2. Attach the Cutter Cover properly.

[RESTART] key.

⇒ Section 2.3.1.

the [RESTART] key.

⇒ Section 2.3.1.

3. Adjust the sensor position. Press
the [RESTART] key.

⇒ Section 2.3.1.

4. Refer to Section 2.10 to set the
threshold. If this does not solve
the problem, turn off the printer,
and call a TOSHIBA TEC
authorised service representative.

status of the ribbon. Replace the
ribbon if necessary. If the problem
is not solved, turn off the printer,
and call a TOSHIBA TEC
authorised service representative.

⇒ Section 2.3.2

TOSHIBA TEC authorised service
representative.

[RESTART] key.
⇒ Section 2.3.2.

Built-In Rewinder Unit. Press the
[RESTART] key.

down for about 3 minutes. If this does
not solve the problem call a TOSHIBA
TEC authorised service
representative.
Replace the Print Head.

Check that the power source, which
supplies power to the printer, is the
correct rating. If the printer shares the
same power outlet with other electrical
appliances that consume large
amounts of power, use a different
outlet.

5.1 Error Messages

E5- 2

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33094

5.1 Error Messages (Cont.)

Error Messages Problems/Cause Solutions

SYSTEM ERROR

1. The printer is used in a location
where it is subject to noise or
there are power cords from other
electrical appliances near the
printer or interface cables.

2. The Power Cord of the printer is
not grounded.

3. The printer shares the same
power source with any other
electrical appliances.

4. An application software used on
your host computer has an error
or malfunction.

MEMORY WRITE ERR.

An error has occurred in writing to
the flash ROM/USB memory.

FORMAT ERROR

An error has occurred in formatting
the flash ROM/USB memory.

MEMORY FULL

Saving failed because of insufficient
storage space in the flash ROM/USB
memory.

EEPROM ERROR

Data cannot be read-from or written­to a backup EEPROM properly.

RFID WRITE ERROR

The printer did not succeed in writing
data onto an RFID tag after retrying
the specified number of times.

RFID ERROR

The printer cannot communicate with
the RFID module.

LOW BATTERY

The voltage of the Real Time Clock
Battery is low.

SYNTAX ERROR

While the printer is in the Download
mode for upgrading the firmware, it
receives an improper command, for
example, an Issue Command.

PASSWORD INVALID
Please Power OFF

A wrong password was entered
three consecutive times.

Other error messages A hardware or software problem may

have occurred.

1. Keep the printer and the interface
cables away from the source of
noise

2. Ground the Power Cord.

3. Provide an exclusive power source
for the printer.

4. Confirm the host computer
operates properly.

Turn the printer off, and then on
again.
Turn the printer off, and then on
again.
Turn the printer off, and then on
again.

Turn the printer off, and then on
again.
Press the [RESTART] key.

Turn the printer off, and then on
again.

If you wish to keep using the same
battery even after “LOW BATTERY”
error occurs, turn off the printer and
start it in the system mode, set the
date and time for the RTC and reset
the printer. As long as the power is
on the date and time will be correct.
Call a TOSHIBA TEC authorised
service representative to replace the
battery.
Turn the printer off, and then on
again.

Please consult the system
administrator.
Turn the printer off and then on. If this
does not solve the problem, turn off
the printer, and call a TOSHIBA TEC
authorised service representative.

5.1 Error Messages

E5- 3

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33094

5.2 Possible Problems

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems Causes Solutions

The printer will not
turn on.

The media will not
feed.

Pressing the [FEED]
key in the initial state
results in an error.

Nothing is printed on
the media.

The printed image is
blurred.

The cutter does not
cut.

The Strip Module
does not remove
labels from the
backing paper.

1. The Power Cord is disconnected. 1. Plug in the Power Cord.

2. The AC outlet is not functioning
correctly.

3. The fuse has blown, or the circuit

2. Test with a power cord from
another electrical appliance.

3. Check the fuse or circuit breaker.

breaker has tripped.

1. The media is not loaded properly. 1. Load the media properly.
⇒ Section 2.3.1.

2. The printer is in an error condition. 2. Solve the error in the message

display. (See Section 5.1 for more

detail.)
A feed was attempted contrary to the
following default conditions.

Sensor type: Feed gap sensor
Printing method: Thermal transfer
Media pitch: 76.2 mm

Change the print condition by using
the printer driver or a print command
so that it corresponds to your printing
conditions. Clear the error state by
pressing the [RESTART] key.

1. The media is not loaded properly. 1. Load the media properly.
⇒ Section 2.3.1.

2. The ribbon is not loaded properly. 2. Load the ribbon properly.
⇒ Section 2.3.2.

3. The print head is not installed

properly.

4. The combination of the ribbon and

media is not correct.

1. The combination of the ribbon and

media is not correct.

3. Install the print head properly and

close the Print Head Block.

4. Select an appropriate ribbon for

the media type being used.

1. Select an appropriate ribbon for

the media type being used.

2. The Print Head is not clean. 2. Clean the print head using the

Print Head Cleaner or a cotton
swab slightly moistened with ethyl
alcohol.

1. The Cutter Cover is not attached

1. Attach the Cutter Cover properly.

properly.

2. The media is jammed in the Cutter. 2. Remove the jammed paper.
⇒ Section 4.1.3.

3. The cutter blade is dirty. 3. Clean the cutter blade.
⇒ Section 4.1.3.

Label stock is too thin or the glue is
too sticky.

1. Refer to Section 7.1 Media and

change the label.

2. Set the Pre Peel function to ON.
⇒Section 2.6.2.

E5- 4

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33094

5.3 Removing Jammed Media

5.3 Removing Jammed
Media

Do not use any tool that may
damage the Print Head.

CAUTION!

NOTE:

If you get frequent jams in
the cutter, contact a
TOSHIBA TEC authorised
service representative.

This section describes, in detail, how to remove jammed media
from the printer.

1. Turn off and unplug the printer.

2. Open the Top Cover.

3. Turn the Head Lever to FREE position, then open the Ribbon

Shaft Holder Plate.

4. Open the Print Head Block.

5. Remove the ribbon and media.

Print Head Block

6. Remove the jammed media from the printer. DO NOT use any
sharp implements or tools as these could damage the printer.

7. Clean the Print Head and Platen, then remove any further dust
or foreign substances.

8. Paper jams in the Cutter Unit can be caused by wear or
residual glue from label stock on the cutter. Do not use non­specified media in the cutter.

When removing the jammed media, be careful not to damage the
print head with hard objects like watches or rings.

Care must be taken not to allow
the metal or glass part of a watch
to touch the print head.

Since the print head element can be easily damaged by shock, please
treat it carefully and do not hit it with hard objects.

Ribbon Shaft Holder Plate

CAUTION!

Care must be taken not to allow a
metal object like a ring to touch
the print head.

E5- 5