Toshiba Bar Code Printer Network Tool Operation Manual

TOSHIBA Bar Code Printer

Network Tool Operation Manual

First Edition: February 28, 2006

2

Table of Contents

INTRODUCTION 4

SUPPORTED PRINTERS .......................................................................................................................................... 4

SOFTWARE LICENSE AGREEMENT .......................................................................................................................... 4

FEATURES............................................................................................................................................................. 4

NOTATION ............................................................................................................................................................. 5

USAGE LIMITATION OF THE PRODUCT...................................................................................................................... 5

SCREENS USED IN THIS DOCUMENT ....................................................................................................................... 6

TRADEMARK AND COPYRIGHT ................................................................................................................................6

OPERATIONAL CONDITIONS .................................................................................................................................... 7

Software (Operation System) .......................................................................................................................... 7

Hardware ......................................................................................................................................................... 7

DISCLAIMER .......................................................................................................................................................... 7

INSTALLATION 9

CAUTIONS FOR INSTALLATION................................................................................................................................. 9

When the User Uses the Product.................................................................................................................... 9

When Installing the Product on Windows 2000/XP Computer........................................................................ 9

How to Install SNMP Service........................................................................................................................... 9

INSTALLATION PROCEDURE ...................................................................................................................................11

Installation Procedure (for the Administrator) – Full Installation of the Product .............................................11

Installation Procedure (for the Administrator) – Downloader Only ................................................................13

Installation Procedure (for the User) ............................................................................................................. 14

MODIFICATION/REPAIR OF INSTALLATION SETTING AND UNINSTALLATION ................................................................ 15

Modification of Installation Setting................................................................................................................. 15

Repair of Installation Setting.......................................................................................................................... 16

Uninstallation of the Product ......................................................................................................................... 17

SURVEILLANCE TOOL (TEC BARCODE NET ADMIN) 20

SURVEILLANCE TIMING ........................................................................................................................................ 20

TRAP NOTIFICATION............................................................................................................................................. 20

CAUTIONS FOR USING TRAP NOTIFICATION ........................................................................................................... 20

Clearing the Block on Trap Notification (Windows XP Service Pack2)......................................................... 21

HOW TO STAR T ................................................................................................................................................... 22

Default Startup............................................................................................................................................... 22

STAR TI NG F RO M [LOGIN] SCREEN ........................................................................................................................ 23

Login in Administrator Mode.......................................................................................................................... 23

Login in User Mode ....................................................................................................................................... 24

ADDITION OF PRINTERS TO PRINTER LIST ON LIST VIEW SCREEN........................................................................... 25

By Using Search Function............................................................................................................................. 25

By Specifying IP Address .............................................................................................................................. 26

EXIT FROM SURVEILLANCE TOOL .......................................................................................................................... 27

DETAILS OF SCREEN............................................................................................................................................ 28

List View (TEC Barcode Net View)................................................................................................................ 28

Each Setting Screen of List View .................................................................................................................. 30

Printer Monitor ............................................................................................................................................... 38

Setting Screens of Printer Monitor ................................................................................................................ 44

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PRINTER SETTING (TEC BARCODE NET CONFIG) 47

IMPORTANT NOTICE ON THIS FEATURE.................................................................................................................. 47

OPERATION FLOW ............................................................................................................................................... 47

Starting Printer Setting................................................................................................................................... 47

Starting Printer Setting from Printer Monitor Screen ..................................................................................... 49

DETAILS OF SCREEN DISPLAYED AND USED BY THIS FEATURE ............................................................................... 50

Printer Setting................................................................................................................................................ 50

PRINTER SETTING – DETAILS OF TAB.................................................................................................................... 52

[Maintenance] Tab ......................................................................................................................................... 52

[General] Tab ................................................................................................................................................. 52

[Device] Tab ................................................................................................................................................... 53

[Option] Tab ................................................................................................................................................... 53

[Option] Tab – Setting for SNMP ................................................................................................................... 53

[Adjust] Tab .................................................................................................................................................... 54

Positional Adjustment Using [Adjust] Tab...................................................................................................... 54

[Network] Tab................................................................................................................................................. 57

DOWNLOADER (TEC BARCODE NET LOADER) 59

IMPORTANT NOTICE ON THIS FEATURE.................................................................................................................. 59

Installing the Downloader Only...................................................................................................................... 59

When the User Installs the Product............................................................................................................... 59

When Connecting Supported Printers to Computer via USB........................................................................ 59

When Connecting Supported Printers to LAN............................................................................................... 59

TYPES OF DOWNLOAD FILES ................................................................................................................................60

OPERATION FLOW ............................................................................................................................................... 61

Starting Downloader Using Surveillance Tool................................................................................................ 61

Starting Downloader Using [Start] Button ...................................................................................................... 62

Downloading Operation................................................................................................................................. 63

SCREENS DISPLAYED AND USED BY THIS FEATURE ............................................................................................... 65

[Obtaining printer information] Screen........................................................................................................... 65

[Printer Selection] Screen.............................................................................................................................. 65

[Add Printer…] Screen .................................................................................................................................. 65

Downloader Main Screen .............................................................................................................................. 66

[Select file to download] Screen .................................................................................................................... 66

[Download] Screen ........................................................................................................................................ 67

[Customizing] Screen .................................................................................................................................... 67

[About TEC Barcode Net Loader] Screen (Version Information)................................................................... 67

DOWNLOAD RESULT FILE..................................................................................................................................... 68

Example of Download Result File ................................................................................................................. 68

4

Introduction

Thank you for purchasing the ‘TEC Barcode Network Tool’, a network surveillance tool for the bar code printers
of Toshiba TEC Corporation (hereinafter referred to as “TOSHIBA TEC”).
This document gives you a general description of the ‘TEC Barcode Network Tool’ (hereinafter referred to as “the
Product”) including the installation procedure and features.

Supported Printers

The Product supports the following printers:

 B-SA4T series
 B-SX6 series
 B-SX8 series
 B-852 series

The above four series printers are hereinafter respectively/collectively referred to as “the Supported
Printer/Supported Printers”.
In addition, each tool, which is a part of the Product, respectively supports the following printers:

 Surveillance Tool

SMNP-compliant printers (including the Supported Printers)
(For non-supported printers, the setting must be changed using the Surveillance Tool. Please note the
available features are limited for the non-supported printers.)

 Setting Tool, Downloader

Supported Printers only

Software License Agreement

Please read the following terms and conditions of this Agreement carefully before using this Software. This is a
legal agreement between you and TOSHIBA TEC. By installing this Software on your computer, you are
agreeing to be bound by the terms and conditions of this Agreement.

1. You may use this Software on a single TOSHIBA TEC bar code printer acquainted from affiliated company,
dealer or distributor of TOSHIBA TEC.

2. You shall not grant a sub-license, distribute, transfer, lend or otherwise dispose of this Software, in whole or in
part, for the use of any third party other than you except as otherwise expressly provided herein.

3. You shall not modify, reverse engineering, reverse compile or reverse disassemble this Software, in whole or
in part, except as otherwise expressly provided herein.

4. You shall not copy or make a duplicate (or backup copy) of this Software, in whole or in part, except as
otherwise expressly provided herein.

5. All title and copyrights in and to this Software are owned by TOSHIBA TEC or its licenser.

6. TOSHIBA TEC or its licenser makes no representation or warranty, expressed or implied, including but not
limited to the correction of any error or failure, maintenance and support relating to this Software.

7. IN NO EVENT SHALL TOSHIBA TEC OR ITS LICENSER BE LIABLE TO YOU OR ANY THIRD PARTIES
FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGE ARISING OUT OF THE USE OR INABILITY TO USE THIS PROGRAMS,
EVEN IF TOSHIBA TEC HAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR FOR ANY
CLAIMS BY A THIRD PARTY.

8. TOSHIBA TEC or its licenser will terminate this Agreement if you fail to comply with any of this terms and
conditions. Upon the termination of this Agreement, you agree to uninstall the Software and return it to
TOSHIBA TEC.

9. This Agreement shall become effective upon the installation or use of this Software by You. By installing or
using this Software you hereby indicate your acceptance of these terms and conditions.

Features

The Product is software which allows you to use the surveillance, setting, and download features of the
TOSHIBA TEC Supported Printers under Windows 98/Me/2000/XP environment.
Please note the Product is targeted for a user who is familiar with the internal setting of the Supported Printers.

5

Notation

 Names of menus, screens, icons, buttons, tabs, and items are enclosed in square brackets ([ ]).

For example: Click the [OK] button.

 Wordings shown on the computer monitor and the LCD message display of your printer are enclosed in

double quotation marks (“ “).
For example: “ON LINE”.

 Titles of the chapters and sections to be referred to are enclosed in single quotation marks (‘ ‘).

For example: Please refer to ‘Introduction’.

 In this document, users are divided into two types:

 Administrator (hereinafter referred to as “the Administrator”)

who can use all features of the Product and start the Surveillance Tool by entering an Administrator
password on the [Login] screen.

 User (hereinafter referred to as “the User”)

who can only monitor printer statuses using the Surveillance Tool of the Product. To start the
Surveillance Tool from the [Login] screen, the User must select [User Mode].

Usage Limitation of the Product

The Product is software that is intended to be used by the Administrator who is familiar with the internal setting of
the Supported Printers and general-purpose printers. The User, however, can use the Product by making
startup setting (startup in User Mode).
The table below shows the available features when the Surveillance Tool is started in Administrator mode and in
User mode.

OK: Available, NG: Not available

Started in

Feature Description

User

mode

Administrator

mode

Surveillance Tool (TEC Barcode Net Admin)

Login Allows to enter password at startup. OK OK

Search Adds printers by using the Search function. OK OK

Add Printer Manually adds printers. OK OK

List View Shows a printer status on a printer list. OK OK

View Options Selects items to be displayed. OK OK

Create/remove Group Creates/removes a group. OK OK

Web Browser Accesses web screen which shows printer

information.

NG OK

Search Options Specifies search conditions. NG OK

Management Options Makes setting for Community properties and

allows to change password.

NG OK

Surveillance Options Makes setting for surveillance method, timer,

and SMTP.

NG OK

Log Options Makes setting for log output. NG OK

Head Check Performs a head check. OK OK

Surveillance Monitors the printer under the conditions set in

the Surveillance Options screen.

OK OK

Printer Monitor Displays the [Printer Monitor] screen. OK OK

Printer Setting Displays the [Printer Setting] screen. NG OK

Download Starts the Downloader of printer firmware. NG OK

6

OK: Available, NG: Not available

Started in

Feature Description

User

mode

Administrator

mode

Printer Monitor

[DEVICE] tab Displays detailed setting of each printer. OK OK

[JOB] tab Displays information of a job being issued for

each printer.

OK OK

[NETWORK] tab Displays network information for each printer. OK OK

Surveillance Monitors the printer under the conditions set in

the Surveillance Options screen.

OK OK

Remote Key Remotely operates the printer using key

operation of the computer.

OK OK

Head Check Performs a head check. OK OK

Printer Setting Makes printer setting. NG OK

Management Info
Property

Makes setting for printer management
information.

NG OK

Note: Instead of starting the download function using the Surveillance Tool, the download function can be

started from the [Start] button in the task bar. However, TOSHIBA TEC shall not be liable for any
outcome resulted from the use of the download function when the function is started from the [Start]
button.
When you are installing the Product on the computer which the User uses, please follow the instruction
in the section, ‘Installation Procedure (for the User)‘.

Screens Used in This Document

Screens shown in this document are examples used for explaining operations. Unless otherwise specified, an
operation system used in this document is Windows XP. Please note that the screens shown may differ
depending on your usage environment and conditions.

Trademark and Copyright

Microsoft and Windows are trademarks of Microsoft Corporation in the United States and other countries.
Other company and product names may be registered trademarks or trademarks of others.
Each company’s registered trademarks and trademarks are not marked with TM or ®.
This document uses the following abbreviations.

 Microsoft® Windows® 98 operating system: Windows 98

(including Windows 98SE (Second Edition))

 Microsoft® Windows® Millennium Edition operating system: Windows Me
 Microsoft® Windows® 2000 Professional operating system and Microsoft® Windows® 2000 Server

operating system: Windows 2000

 Microsoft® Windows® XP Home Edition operating system and Microsoft® Windows® XP Professional

operating system: Windows XP

 The Product was developed using a technology of Hewlett-Packard.

Copyright of Hewlett-Packard in the United States and other countries is expressed as:
Copyright © 1999 Hewlett-Packard Company All Rights Reserved.

 All technologies other than the above are exclusive property of TOSHIBA TEC.

Copyright of TOSHIBA TEC in Japan and other countries is expressed as:
Copyright © 2005-2006 TOSHIBA TEC CORPORATION All Rights Reserved.

7

Operational Conditions

The Product can be used under the following system and environmental requirements.

Software (Operation System)

English operation systems of:

 Windows 98, Windows Me, Windows 2000, Windows XP

Although operations have been evaluated under the above operation systems, it is recommended to use the
Product under Windows 2000 or Windows XP.
For Windows 98/Me, please use the Product under the recommended hardware conditions described below.

Hardware

A DOS/V (IBM AT compatible) machine must be used under the above Windows operation system and
mandatory or recommended conditions explained in the table below.

Mandatory Conditions Recommended Conditions

CPU

Intel® Pentium® II 400 MHz or higher Intel® Pentium® III 1 GHz or higher

Memory 64 MB or more 256 MB or more

HDD Free space of 10 MB or more

FDD 3.5-inch FDD

Disclaimer

The Product allows the Administrator/User to monitor printer statuses, check/change printer setting, and
download a setting file on the computer monitor for the Supported Printers. When an invalid setting is
made for the Supported Printers using the Product, they may malfunction and may not be used
afterwards.

The Product is intended to be used by the Administrator who is familiar with the internal setting of the
Supported Printers and general-purpose printers. The Setting Tool and Downloader must be used by
the Administrator or under instructions of the Administrator.

TOSHIBA TEC shall not be liable for any outcome resulted from a failure to follow the above instructions
(both the Product and the Supported Printers).

8

1. Installation

 Installation ··············································································································································· 9

Cautions for Installation .....................................................................................................................9

When the User Uses the Product .................................................................................................9

When Installing the Product on Windows 2000/XP Computer...................................................... 9

Installation Procedure....................................................................................................................... 11

Installation Procedure (for the Administrator) – Full Installation of the Product.......................... 11

Installation Procedure (for the Administrator) – Downloader Only.............................................. 13

Installation Procedure (for the User) ........................................................................................... 14

Modification/Repair of Installation Setting and Uninstallation ........................................................... 15

Modification of Installation Setting ..............................................................................................15

Repair of Installation Setting ....................................................................................................... 16

Uninstallation of the Product ....................................................................................................... 17

9

Installation

The Product consists of [Surveillance Tool], [Printer Setting], and [Downloader].

Cautions for Installation

When the User Uses the Product

The Product was designed based on the assumption that it is used by the Administrator. If you are installing the
Product on the computer which the User uses, install the Product following the instructions in the section
‘Installation Procedure (for the User)‘.
You can install and use the Downloader (TEC Barcode Net Loader) only, but please note that the Downloader
must be used by the Administrator or under instructions of the Administrator.

When Installing the Product on Windows 2000/XP Computer

 About SNMP Service

When you are using the Product on the Windows 2000/XP computer, the following Windows components
must be installed on the system.
Select the components from [Management and Monitoring Tools].

 WMI SNMP provider
 Simple Network Management Protocol (SNMP)

Install the SNMP Service following the instructions in the section ‘How to Install SNMP Service‘. Before
starting the installation, please prepare the Windows 2000/XP installation CD-ROM which may be required
during the installation.

How to Install SNMP Service

1. Click: [Start] – [Control Panel] –

[Add or Remove Programs].

2. The [Add or Remove Programs] screen appears.

Click [Add/Remove Windows Components].

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3. The [Windows Components Wizard] screen appears.

Check [Management and Monitoring Tools], then click
[Details…].

4. The [Management and Monitoring Tools] screen

appears. Check [WMI SNMP Provider] and
[Simple Network Management Protocol], then click
[OK].

5. The [Management and Monitoring Tools] screen

closes. Click [Next] on the [Windows Components
Wizard] screen.

6. The [Configuring Components] screen appears and

the installation begins.
Follow the instructions on the screen to complete the
installation.

 Before starting the installation, prepare the Windows

installation CD-ROM which may be required during the
installation.

11

Installation Procedure

Installation Procedure (for the Administrator) – Full Installation of the Product

This Installation Procedure guides you to install all features of the Product.

1. Double-click the setup program (setup.exe) of the

Product.

2. The [Choose Setup Language] screen appears.

Select [English], then click [OK].

3. The InstallShield Wizard starts. Click [Next].

4. The [License Agreement] screen appears.

When you agree, click
[I accept the terms of the license agreement].
When you do not, click
[I do not accept the terms of the license agreement].
Clicking [I accept the terms of the license agreement]
allows you to click [Next].
 ‘Software License Agreement’

5. The [Choose Destination Location] screen appears.

When you do not change the location shown on the
screen, where the Product is going to be installed, click
[Next].
When you want to change the location, click
[Change…], specify the location, then click [Next].

12

6. The [Selection of language] screen appears.

Select a language from a pull-down menu.
Here, select [English], then click [Next].

7. The [Setup Type] screen appears.

Select a setup type to install:
[Complete] for full installation and
[Custom] for the installation of limited features.
Then, click [Next].

8. The [Select Program Folder] screen appears.

Click [Next].

9. The [Confirmation] screen appears.

Check the descriptions under the [Confirmation List]
and click [Next] when the descriptions are correct.
When you want to change the setting, click [Back] until
the applicable screen appears, then make the change.

10. The [InstallShield Wizard Complete] screen appears.

Click [Finish] to complete the installation.

13

Installation Procedure (for the Administrator) – Downloader Only

This Installation Procedure guides you to install the Downloader only. When you want to use the Downloader
only, install it following the instructions below.

 Refer to the section ‘Installation Procedure (for the Administrator) – Full Installation of the Product‘ and

follow Steps 1 to 6, then start from Step 1 below.

1. The [Setup Type] screen appears.

Check [Custom], then click [Next].

2. The [Select Features] screen appears.

Make sure that only [TEC Barcode Net Loader] is
checked, then click [Next].

3. The [Select Program Folder] screen appears.

Click [Next].

4. The [Confirmation] screen appears.

Check the descriptions under the [Confirmation List]
and click [Next] when the descriptions are correct.
When you want to change the setting, click [Back] until
the applicable screen appears, then make the change.

14

5. The [InstallShield Wizard Complete] screen appears.

Click [Finish] to complete the installation.

Installation Procedure (for the User)

This Installation Procedure is for the User who wants to use the Product to monitor the Supported Printers.
When the Product is installed following the procedure in this section, the Downloader will not appear in the [Start]
menu.
It is recommended that this installation procedure be used when the Surveillance Tool (TEC Barcode Net Admin)
is used in User mode.

 Refer to the section ‘Installation Procedure (for the Administrator) – Full Installation of the Product‘ and

follow Steps 1 to 6, then start from Step 1 below.

1. The [Setup Type] screen appears.

Check [Custom], then click [Next].

2. The [Select Features] screen appears.

Make sure that only [TEC Barcode Net Admin] is
checked, then click [Next].

3. The [Select Program Folder] screen appears.

Click [Next].

15

4. The [Confirmation] screen appears.

Check the descriptions under the [Confirmation List]
and click [Next] when the descriptions are correct.
When you want to change the setting, click [Back] until
the applicable screen appears, then make the change.

5. The [InstallShield Wizard Complete] screen appears.

Click [Finish] to complete the installation.

Modification/Repair of Installation Setting and Uninstallation

Modification of Installation Setting

Installation setting can be changed after completing the installation. This feature is useful in situations where:

 only the Downloader is necessary but full installation was performed.

[Surveillance Tool] needs to be removed.

 full installation was performed on the computer which the User uses.

[Downloader] needs to be removed.

 only one feature has been installed and one more feature needs to be installed.

1. Click: [Start] – [All Programs] – [TOSHIBA TEC] – [UnInstall TEC Barcode Network Tool].

2. The [InstallShield Wizard] preparation message

appears.

 It may take a while until a next screen appears.

3. The [Welcome] screen appears.

Check [Modify], then click [Next].

 When changing the installation setting, check [Modify].

 When reinstalling all features by the previous setup, check

[Repair].

 When uninstalling all installed features, check [Remove].

16

4. The [Select Features] screen appears. The currently

installed features are marked with a check mark.
Remove the check mark for the features you want to
uninstall.
Check the features you want to install.
Click [Next] to start the modification.

 Removing all check marks and clicking [Next] display the

right screen.
Click [OK] to return to the [Select Features] screen.

 To remove all features, uninstall the Product referring to the

section, ‘Uninstallation of the Product‘.

5. The screen which shows a progress bar appears.

Clicking [Cancel] stops the operation.

6. The [Maintenance Complete] screen appears.

Click [Finish] to complete the operation.

Repair of Installation Setting

This reinstalls all features by the previous setup.

1. Click: [Start] – [All Programs] – [TOSHIBA TEC] – [UnInstall TEC Barcode Network Tool].

2. The [InstallShield Wizard] preparation message

appears.

 It may take a while until a next screen appears.

17

3. The [Welcome] screen appears.

Check [Repair], then click [Next].

 When changing the installation setting, check [Modify].

 When reinstalling all features by the previous setup, check

[Repair].

 When uninstalling all installed features, check [Remove].

4. The screen which shows a progress bar appears.

Clicking [Cancel] stops the operation.

5. The [Maintenance Complete] screen appears.

Click [Finish] to complete the operation.

Uninstallation of the Product

This feature completely removes the Product from your computer.

Note: You may not be able to uninstall the Product by clicking:

[Control Panel] – [Add or Remove Programs].
In such case, follow the uninstallation procedure described below:

1. Click: [Start] – [All Programs] – [TOSHIBA TEC] – [UnInstall TEC Barcode Network Tool].

2. The [InstallShield Wizard] preparation message

appears.

 It may take a while until a next screen appears.

18

3. The [Welcome] screen appears.

Check [Remove], then click [Next].

 When changing the installation setting, check [Modify].

 When reinstalling all features by the previous setup, check

[Repair].

 When uninstalling all installed features, check [Remove].

4. The [Confirm Uninstall] screen appears.

Clicking [OK] starts uninstallation.

5. The screen which shows a progress bar appears.

Clicking [Cancel] stops the operation.

6. The [Uninstall Complete] screen appears.

Click [Finish] to complete the operation.

19

2. Surveillance Tool

 Surveillance Tool (TEC Barcode Net Admin)························································································20

Surveillance Timing .......................................................................................................................... 20

Trap Notification...............................................................................................................................20

Cautions for Using Trap Notification................................................................................................20

Clearing the Block on Trap Notification (Windows XP Service Pack2).......................................21

How to Start...................................................................................................................................... 22

Default Startup ............................................................................................................................22

Starting from [Login] Screen............................................................................................................. 23

Login in Administrator Mode .......................................................................................................23

Login in User Mode .....................................................................................................................24

Addition of Printers to Printer List on List View Screen.................................................................... 25

By Using Search Function........................................................................................................... 25

By Specifying IP Address............................................................................................................26

Exit from Surveillance Tool ............................................................................................................... 27

Details of Screen .............................................................................................................................. 28

List View (TEC Barcode Net View) .............................................................................................28

Each Setting Screen of List View................................................................................................30

Printer Monitor............................................................................................................................. 38

Setting Screens of Printer Monitor .............................................................................................. 44

20

Surveillance Tool (TEC Barcode Net Admin)

The Surveillance Tool monitors printer statuses. Unless otherwise specified, this chapter explains operations
and details in Administrator mode.

 In Administrator mode, all features provided by the Surveillance Tool are available. While in User mode,

available features are limited.
By checking [Use password to log in] on the [Management Options] screen, users can be identified either
as the Administrator or as the User at the startup of the Surveillance Tool. When [Use password to log in]
is not checked, the Surveillance Tool always operates in Administrator mode. If there is a possibility that
the User may use a computer on which the Product is installed, check [Use password to log in] to identify
the User on the [Login] screen.

 ‘Starting from [Login] Screen’
 ‘Login in Administrator Mode’
 ‘Management Options (Effective only in Administrator mode)’

Surveillance Timing

Surveillance timing and notification method of the Surveillance Tool greatly differ depending on the operational
conditions.

 When an icon is displayed in the task tray:

Only monitors trap notifications from the printer.

 When the [TEC Barcode Net View] (hereinafter referred to as ”List View”) (Page 28) screen is being

displayed:
Performs [Trap Notification] and [Polling Surveillance] from the printer and updates information on the
printer list on the List View screen.

 When Printer Monitor (Page 38) is in operation:

Performs [Trap Notification] and [Polling Surveillance] from the printer and updates information in the
printer monitor.

Supplemental explanation:

For the setting of [Polling Surveillance] and [Trap Notification], refer to ‘Surveillance Options (Effective only in
Administrator mode)’ (Page 34).

Trap Notification

The following printer errors can be monitored using [Trap Notification].

 Paper end, ribbon end, ribbon error, head open error, command error, communication error, paper jam,

head broken elements error, cutter error, excessive head temperature error, cover open error, memory
error, RFID error, print error

Supplemental explanation:

When [E-mail] is selected for [Notification Method], a trap notification for memory error and RFID error can be sent by
assigning them to [Printer Error] and for ribbon end, to [ribbon error].

Cautions for Using Trap Notification

By enabling [Trap Notification] on the [Surveillance Options] screen, a trap notification from the printer can be
monitored except for the following environment:

 The Product is used under Windows 98/Me.
 Firewall setting of the Windows XP Service Pack2 (hereinafter referred to as SP2) is blocking trap

notifications.

 Software with commercially available firewall function is installed.

When the Windows XP SP2 firewall function or software with a commercially available firewall function is
installed, clearing the block on trap notification from the printer enables [Trap Notification].
The following procedure explains how to change the Windows XP SP2 firewall setting. For the commercially
available software with the firewall function, refer to its operation manual.

21

Clearing the Block on Trap Notification (Windows XP Service Pack2)

1. Click: [Start] – [Control Panel] – [Windows Firewall].

Remove the check mark for
[Don’t allow exceptions] under the [General] tab.

2. Click the [Exceptions] tab, then [Add Port…].

3. Enter the following in the [Name] and

[Port number] entry box respectively.
Check [UDP] and click [OK].

 [Name] : Any

 [Port number] : 162

 [UDP] : Click on the radio button.