Toshiba 4000 User Manual

PERCEPTION 4000

Issue 2, December 1993

SECTION 4000-004-000

All rights reserved. No part of this manual may be reproduced in any form or by any means — graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of information retrieval systems — without express written permission of the publisher of this material.

ELECTRONIC TELEPHONE USER GUIDE

Release 2.0

PERCEPTION 4000

TRADEMARKS AND SERVICE MARKS

The following trademarks and service marks are used in this document:

■ MEGACOM®: registered trademark of American Telephone and Telegraph

■ STRATA®: registered trademark of Toshiba America Information Systems, Inc.

■ Software Defined Network

: service of American Telephone and Telegraph

■ STRATA®: registered trademark of Toshiba America Information Systems, Inc.

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors, and Publishers, or other similar organization, if radio or television broadcasts are used for the Musicon-Hold feature of this telecommunications system. Toshiba America Information Systems, Inc. disclaims any liability arising out of the failure to obtain such a license.

Toshiba America Information Systems, Inc. reserves the right to change any of this information including, but not limited to, product characteristics and operating specifications, without prior notice.

Table of Contents

PERCEPTION 4000 TABLE OF CONTENTS

Subject Page

INTRODUCTION

General Description ............................................................................................. v

Purpose................................................................................................................ v

Organization......................................................................................................... v

How to Use This Guide........................................................................................ vi

CHAPTER 1

GENERAL INFORMATION...................................................................................... 1-1

Physical Characteristics....................................................................................... 1-1

LED Indications.................................................................................................... 1-2

Tones.................................................................................................................... 1-2

Ringing Patterns................................................................................................... 1-4

Timers.................................................................................................................. 1-5

Line Types............................................................................................................ 1-5

Line Preferences.................................................................................................. 1-6

CHAPTER 2

ELECTRONIC TELEPHONE DISPLAYS................................................................. 2-1

General Display Information................................................................................. 2-1

CHAPTER 3

PROGRAM MODE................................................................................................... 3-1

Description........................................................................................................... 3-1

General Operation................................................................................................ 3-1

Feature Interaction............................................................................................... 3-2

CHAPTER 4

FEATURE OPERATION........................................................................................... 4-1

Account Code Entry............................................................................................. 4-1

Attendant Access................................................................................................. 4-3

Authorization Code Entry..................................................................................... 4-4

Autodial................................................................................................................ 4-5

Automatic Answer ................................................................................................ 4-7

Call Forward......................................................................................................... 4-8

Call Hold............................................................................................................... 4-12

Call Park............................................................................................................... 4-13

Call Pickup........................................................................................................... 4-15

Call Transfer......................................................................................................... 4-17

Call Waiting.......................................................................................................... 4-18

Call Waiting Transfer............................................................................................ 4-19

PERCEPTION 4000 TABLE OF CONTENTS

Subject Page

Camp-on .............................................................................................................. 4-20

Camp-on Transfer................................................................................................. 4-22

Code Calling......................................................................................................... 4-23

Consultation Hold................................................................................................. 4-24

Data Privacy......................................................................................................... 4-25

Dictation Machine Access.................................................................................... 4-26

Direct ISDN Service Access ................................................................................ 4-27

Direct Trunk Group Access .................................................................................. 4-29

Do Not Disturb...................................................................................................... 4-29

Eight Party Conference........................................................................................ 4-31

Handsfree Answerback........................................................................................ 4-33

Headset Operation............................................................................................... 4-34

Hotline.................................................................................................................. 4-35

Intercom Access................................................................................................... 4-36

Last Number Redial ............................................................................................. 4-37

Least Cost Routing Access.................................................................................. 4-38

Message Waiting.................................................................................................. 4-39

Night Answer Access........................................................................................... 4-42

Privacy Release................................................................................................... 4-42

Save and Repeat.................................................................................................. 4-43

Speakerphone Operation..................................................................................... 4-45

Speed Calling....................................................................................................... 4-45

Swap.................................................................................................................... 4-47

Three-way Calling ............................................................................................... 4-48

Trunk Verification from Station............................................................................. 4-49

Voice Calling ........................................................................................................ 4-50

Voice Paging ........................................................................................................ 4-52

Volume Adjustments ............................................................................................ 4-53

APPENDIX

CUSTOMIZED LISTINGS........................................................................................ A-1

Code Call Paging Zones...................................................................................... A-1

Code Call Identity Codes ..................................................................................... A-2

Voice Paging Zones ............................................................................................. A-3

Feature Access Codes......................................................................................... A-4

Trunk Group Access Codes ................................................................................. A-5

Frequently Called Numbers.................................................................................. A-6

GLOSSARY................................................................................................................................ G-1

INDEX......................................................................................................................................... I-1

PERCEPTION 4000 TABLE OF CONTENTS

FIGURE LIST

FIGURE TITLE PAGE

I-1 Sample Page........................................................................................................ vii

1-1 10-key Electronic Telephone (6510-S)................................................................. 1-8

1-2 20-key Electronic Telephone (6520-H)................................................................. 1-9

1-3 20-key Display Electronic Telephone (6520-SD).................................................. 1-10

TABLE LIST

TABLE TITLE PAGE

4-1 Tone Patterns....................................................................................................... 4-55

4-2 Ringing Patterns................................................................................................... 4-56

iii

PERCEPTION 4000 TABLE OF CONTENTS

THIS PAGE INTENTIONALLY LEFT BLANK

Introduction

GENERAL DESCRIPTION

The PERCEPTION®4000 system provides your Toshiba electronic telephone with a variety of calling and messaging features. Available call features include basic functions, such as Call Forward, Call Park, and Call Pickup, as well as call features such as Three-way Calling and Eight Party Conference. All features are available through the use of either programmed feature access keys or designated feature access codes. Messages can also be registered both to and from your telephone. If your telephone is equipped with an LCD display, the telephone will receive visual indications throughout call processing. Such indications include date/time information, calling/called number displays, and trunk routing information. Display telephones will also indicate when certain features have been activated and when messages have been left at your station.

PURPOSE

This document is designed as a feature operating guide for the user of a Toshiba electronic telephone that is used with the PERCEPTION 4000 system. Illustrations and diagrams in this document relate specifically to Toshiba 6500 series electronic telephones; however operational instructions generally apply to all Toshiba electronic telephone types. An overview of this user guide will acquaint you with the various features that are available to your electronic telephone, and will provide you with the necessary instructions to perform each feature.

ORGANIZATION

This user guide is organized into four main chapters, providing you with general information about the physical attributes of your telephone and specific information regarding feature operation. Chapter 1 explains the various keys and components of your telephone, as well as the tones, signals, and LED indications that you will encounter in feature operation. Chapter 2 pertains exclusively to electronic telephones with LCD displays, and explains possible station displays. Chapter 3 explains the use of Program Mode in programming and accessing features, and Chapter 4 explains the operation of each specific calling or messaging feature. Instructions are provided in an easy-to-follow, step-by-step method, denoting both feature access key and feature access code operational procedures. At the back of the user guide, are customized

PERCEPTION 4000 INTRODUCTION

listings, which allow you to record your system’s code call paging zones, code call identity codes, and voice paging zones. A list is also provided for you to record your system’s feature access codes, which you can use to access features that are not directly assigned to keys on your telephone. Additional lists are provided for you to record various trunk group access codes and frequently-called telephone numbers.

HOW TO USE THIS GUIDE

Your telephone’s specific calling allowances are determined by its Class of Service, as determined by system programming. Your system administrator can inform you which features are actually accessible from your specific telephone. Once you are aware of the features that are available to your telephone, review each feature’s description and operational procedure contained in this manual.

To assist you in achieving greater performance efficiency, the information in this user guide is divided into distinct areas of content. Instructions for various procedures are referred to as Action Text and appear in the lefthand column of the page. Instructions appear in numerical sequence, enabling you to quickly perform a specific task. More detailed descriptions of these procedures or explanations of their effects, are located in the right-hand column. The following illustration shows you the structure followed in each Feature Operation section.

After performing each of your telephone’s features by using this guide, and becoming familiar with the details involved in feature operation, you may want to refer to your PERCEPTION 4000 Electronic Telephone

Quick Reference Guide for abbreviated feature instructions for the most commonly-used telephone features.

PERCEPTION 4000 INTRODUCTION

vii

PERCEPTION 4000

FEATURE OPERATION

AUTOMATIC ANSWER

To Activate Automatic Answer:

1. Press the Automatic Answer (AUTO) key.

ACTION TEXT

RESULTS OR DETAILS

CHAPTER TITLES

FIRST LEVEL HEADINGS

NOTES AND WARNING MESSAGES

By activating the Automatic Answer feature, you can answer internal calls or intercom calls through the telephone speaker, without having to press a line appearance key or activate the telephone's speaker and microphone. Automatic Answer is activated through the use of a programmed Automatic Answer access key and applies to your telephone's prime line, as well as to any intercom lines on your telephone. If your telephone has an assigned ACD line key, Automatic Answer will also apply to any internal or external calls to this line.

The AUTO LED will light solid red and will remain lit until Automatic Answer is canceled.

Any incoming calls to your telephone's idle prime line or intercom line, or any internal/external calls to your telephone's ACD agent line, will cause a burst of tone ring and will automatically activate the telephone's speaker and microphone. You can continue the conversation by using the speaker and microphone or by picking up the telephone handset.

To Cancel Automatic Answer:

The AUTO LED will go out.

NOTE:

1. Automatic Answer can be activated while a telephone is in either an idle, ringing, or talk state. If the feature is activated while a call is in process, Automatic Answer will apply to the next incoming internal or intercom call that rings on your idle line.

2. Automatic Answer can be canceled while a telephone is in either an idle or talk state. When the feature is canceled while a call is in progress, the next internal call to the station will ring as a normal call.

3. Automatic Answer works only when a call is placed to an idle line.

1. Press the AUTO key.

SPECIFIC INSTRUCTIONS ON HOW TO PERFORM A PROCEDURE ARE NUMBERED AND ENTERED IN THE LEFT-HAND COLUMN.

EXPLANATIONS OR DETAILS OF THE ACTION TEXT.

4-7

Figure I-1 Sample Page

1-1

Chapter 1

PHYSICAL CHARACTERISTICS

FIXED KEYS

Each Toshiba electronic telephone has four fixed feature access keys:

Microphone Control Key (MIC)

This key activates and deactivates the telephone’s built-in microphone. The key’s accompanying LED indicates the status of microphone operation (LED lit—microphone on; LED off—microphone off).

Speaker Key (SPKR)

This key activates and deactivates the telephone’s built-in speakerphone. The key’s accompanying LED indicates the status of speaker operation (LED lit—speaker on; LED off—speaker off).

Conference/Transfer Key (CONF/TRNS)

This key is used to transfer calls internally, to form conferences, and to perform Consultation Hold. The hold condition achieved by using this key is referred to as a “soft hold.”

Hold Key (HOLD)

By pressing the HOLD key once, a call can be placed on “hard hold,” allowing the held call to be picked up from any station with an identical line appearance. By pressing the HOLD key twice, a call can be placed on “exclusive hold,” allowing the held call to be picked up only from the station initiating the hold.

FLEXIBLE KEYS

Flexible keys are assigned to your electronic telephone by your system administrator. These keys can be assigned as line appearance or feature access keys. Toshiba 10-key electronic telephones have 10 flexible keys, while 20-key electronic telephones have 20 flexible keys. Each key has an accompanying red LED.

VOLUME CONTROL SWITCHES

Each electronic telephone has two separate volume control switches to monitor the telephone's ringer and speaker volumes. Volume levels can be adjusted by sliding each switch back and forth.

LIQUID CRYSTAL DISPLAY

Toshiba 20-key display electronic telephones contain a 2 x 16 character Liquid Crystal Display (LCD), which indicates date and time information,

PERCEPTION 4000 GENERAL INFORMATION

and calling/called party information. The display also denotes when a particular feature has been accessed, by displaying the feature name. Additionally, the telephone displays Message Waiting information, informing users when a callback message or voice mail message has been left at their station.

SCROLL, PAGE, AND MODE KEYS

The SCRL, PAGE, and MODE keys reside on 6500 20-key display electronic telephones, and are located just to the right of the Liquid Crystal Display. These keys are used to display information generated by a STRATA®or PERCEPTION

e&ex

system, and are inoperable in a

PERCEPTION 4000 environment.

SPEAKERPHONE

Each electronic telephone contains a built-in speakerphone that enables handsfree telephone conversations and broadcasts voice calling messages. Speaker volume can be adjusted via each telephone’s Speaker Volume Control switch.

LED INDICATIONS

LED indications vary according to the dedication of their accompanying keys. Selected fixed keys (Microphone, Speaker) have one-color (red) LEDs which indicate that a feature is active (LED on) or inactive (LED off). Flexible keys can be assigned as either line appearance keys or feature access keys, with each key type having its own red LED. The following table indicates the various LED indications that apply to line appearance keys. LEDs that apply to feature access keys vary according to the type of feature assigned to each key. Refer to each feature’s specific operational instructions for precise LED information regarding that feature.

TONES

During feature operation, you will encounter various tones and signals to alert you of call progress. Each of these tones is described in the following table. A visual depiction of each tone is provided at the end of this user guide.

PERCEPTION 4000 GENERAL INFORMATION

1-2

ADVANCE TONE

Three short tones which indicate that a call is about to be routed through a more expensive Least Cost Routing (LCR) route.

BUSY TONE

A repeating .5 second on, .5 second off tone which indicates that the station or trunk you have dialed is busy or is in Do Not Disturb mode.

CALL WAITING TONE

Tones which indicate that another call is ringing on your prime line. One short tone indicates that the other call is a station call, while two shor t tones indicate that the other call is a trunk call.

DIAL TONE

Continuous tone; proceed with dialing.

MUSIC-ON-HOLD TONE

Continuous music that occurs when a station is placed on hold. This is programmed in the PERCEPTION 4000 system as an alternative to quiet tone for calls placed on hold.

OVERRIDE WARNING TONE

This tone will be heard by a party who is the subject of an Attendant Override. The party will hear a dial tone burst before the override occurs.

PERCEPTION 4000 GENERAL INFORMAITON

1-3

PERCEPTION 4000 GENERAL INFORMATION

Idle

Ringing/Recall

(Internal)

Ringing/Recall

(External)

I-Use

I-Hold

In-Use

In-Hold

Off .5 on; .5 off; repeating

.375 on; .125 off; repeating Steady on

.125 on; .125 off; 2.0 on; .125 off; repeating Steady on .05 on; .05 off; repeating

STATE FLASH RATE

LINE APPEARANCE KEY LED INDICATIONS/FLASH RATES

OVERRIDE ACCESS TONE

Following Override Warning Tone, the subject of an Attendant Override will hear a continuous low volume tone while the call is being overridden.

QUIET TONE

A silent tone which is heard by parties placed on hold when a system does not utilize the Music-on-Hold feature. Quiet tone also occurs during the operation of some features.

RECALL DIAL TONE

Three short pulses followed by continuous tone. This tone indicates that additional digit entry is required to complete the current feature.

REORDER TONE

A repeating .25 second on, .25 second off tone which indicates that your call has been denied due to a dialing error or service restrictions.

RINGBACK TONE

A repeating 1 second on, 3 seconds off tone which indicates that your call is ringing.

SUCCESS TONE

A siren tone which indicates that feature activation has been accepted by the system.

RINGING PATTERNS

Each ringing pattern that is suppor ted by the PERCEPTION 4000 system is described below. A visual depiction of each ringing pattern is provided at the end of this user guide.

INTERNAL CALL RINGING

Indicated by a ringing signal generated through the telephone speaker every 4 seconds.

EXTERNAL OR ATTENDANT CALL RINGING

Indicated by a double ringing signal generated through the telephone speaker every 4 seconds.

PERCEPTION 4000 GENERAL INFORMATION

1-4

RECALL RINGING

Indicated by a fast muted ringing signal generated through the telephone speaker. A recall can occur during Call Hold, Call Park, Call Transfer, or Camp-on feature operation.

TIMERS

Throughout this user guide are several references to time periods that precede feature operation or availability, and that ser ve in system error detection. Each of these timers is referred to as a predetermined time period, and is assigned in the system database. Timers are provided on a system-wide basis, and are transparent to station users. No type of station operation is necessary to program these time periods.

LINE TYPES

Toshiba electronic telephones can have several different types of line appearances. The type of line used in call operation may affect feature operational procedures. In this user guide, feature operation is noted for prime line operation. Feature operation for logical lines, secondary lines, and private lines generally coincides with these instructions. Exceptions are noted in each feature operation description.

PRIME LINE

Each analog and digital station in the PERCEPTION 4000 system has a unique prime line. Each station has only one prime line, although secondary appearances of the prime line can appear on other telephones.

SECONDARY APPEARANCE OF PRIME LINE

Each electronic telephone can have a secondary appearance of another station’s prime line.

LOGICAL LINE

This is an additional line dedicated to a station, which can provide the same calling features that are available to the station’s prime line.

SECONDARY APPEARANCE OF LOGICAL LINE

Each station can have a secondary appearance of another station’s logical line.

PERCEPTION 4000 GENERAL INFORMAITON

1-5

PERCEPTION 4000 GENERAL INFORMATION

PRIVATE LINE

This line has its own associated private trunk group, and can be reached only by external callers or by an internal attendant. The use of a private line provides the caller with access to the private trunk group. A private line can be programmed in the system database to automatically dial a predetermined destination.

HOTLINE

A hotline is a direct line to a defined destination. Other call features can only be accessed from a hotline after the hotline destination party is placed on “soft hold.”

INTERCOM LINE

This line provides a means of alerting station users, despite their telephone’s calling status. Intercom calls will ring a station whether it is idle, busy, or has features such as Call Forward or Do Not Disturb registered. Other call features cannot be accessed via an intercom line. Each intercom line is available only to a designated group of users.

ACD AGENT LINE

A station can have a line dedicated to calls that are routed through Automatic Call Distribution (ACD). ACD feature operation is described in the PERCEPTION 4000 ACD Agent User Guide.

MULTI-LINE HUNTING GROUP

Prime and logical lines can be programmed in the system database so that the lines act as a group for various feature operations (Call Forward, Do Not Disturb, etc.). For general call answering purposes, a Multi-line Hunting group enables a station to receive multiple calls to one line. For example, if a called prime line is busy, the system automatically selects an available line within the Multi-line Hunting group. This enables the station user to access each additional call. Up to eight lines can belong to a Multi-line Hunting group on a telephone.

LINE PREFERENCES

Each electronic telephone can have a specific line answering preference so that a certain line will be automatically accessed when the telephone is taken off-hook. Each telephone is programmed to access either one or a combination of line types. Your system administrator can inform you which line preference applies to your particular telephone. The available types of line preference are as follows:

PERCEPTION 4000 GENERAL INFORMATION

1-6

PRIME LINE PREFERENCE

Your station’s prime line will be automatically accessed when your station is taken off-hook.

RINGING LINE PREFERENCE

If your station has multiple line appearances, Ringing Line Preference will allow you to automatically access any ringing line, without the need to manually select the line. If more than one line is ringing at the same time, the longest ringing line will be accessed.

IDLE LINE PREFERENCE

If your station has multiple line appearances, Idle Line Preference will allow you to automatically access an idle line when the station is taken off-hook.

PRIME AND RINGING LINE PREFERENCE

Combines the abilities of Prime and Ringing Line Preference, based on the operational state of your station’s lines. Your prime line will be automatically accessed if it is ringing; otherwise, the longest ringing line will be selected.

PRIME AND IDLE LINE PREFERENCE

Combines the abilities of Prime and Idle Line Preference, based on the operational state of your station’s lines. Your prime line will be automatically accessed if it is idle or ringing; otherwise another idle line will be selected.

RINGING AND IDLE LINE PREFERENCE

Combines the abilities of Ringing and Idle Line Preference, based on the operational state of your station’s lines. If a line is ringing, it will be accessed; otherwise an idle line will be selected.

ALL LINE PREFERENCE

Combines the abilities of Prime, Ringing, and Idle Line Preference, based on the operational state of your station’s lines. A ringing prime line will always be accessed first, followed by any other ringing lines. If all lines are idle, the prime line will always be selected first.

NO LINE PREFERENCE

Lines are not automatically accessed, requiring manual selection of lines in all calling states.

PERCEPTION 4000 GENERAL INFORMAITON

1-7

PERCEPTION 4000 GENERAL INFORMATION

1-8

ABC

DEF

GHI JKL MNO

PRS TUV WXY

OPER

RNG

VOL

MIC CONF/TRNS

SPKR HOLD

RLS

MSG

FLEXIBLE KEYS

FEATURE AND FUNCTION LEDS

MICROPHONE

SLIDING MEMO TRAY

SPEAKER VOLUME CONTROL SWITCH

HOLD KEY

CONFERENCE/ TRANSFER KEY

RINGER VOLUME CONTROL SWITCH

SPEAKER ON/OFF KEY

MODULAR CORD

SPEAKER

HANDSET

DIALPAD

MICROPHONE KEY

RELEASE KEY

MESSAGE WAITING KEY

Figure 1-1 10-key Electronic Telephone (6510-S)

PERCEPTION 4000 GENERAL INFORMAITON

1-9

VOL

MIC CONF/TRNS

SPKR HOLD

RLS

MSG

FLEXIBLE KEYS

FEATURE AND FUNCTION LEDS

MICROPHONE

SLIDING MEMO TRAY

SPEAKER VOLUME CONTROL SWITCH

HOLD KEY

CONFERENCE/ TRANSFER KEY

RINGER VOLUME CONTROL SWITCH

SPEAKER ON/OFF KEY

MODULAR CORD

SPEAKER

HANDSET

DIALPAD

MICROPHONE KEY

RELEASE KEY

MESSAGE WAITING KEY

RNG

Figure 1-2 20-key Electronic Telephone (6520-H)

PERCEPTION 4000 GENERAL INFORMATION

1-10

SCRL PAGE MODE

VOL

LCD DISPLAY

SCROLL KEY PAGE KEY MODE KEY

MIC CONF/TRNS

SPKR HOLD

RLS

MSG

RNG

FLEXIBLE KEYS

FEATURE AND FUNCTION LEDS

MICROPHONE

SLIDING MEMO TRAY

SPEAKER VOLUME CONTROL SWITCH

HOLD KEY

CONFERENCE/ TRANSFER KEY

RINGER VOLUME CONTROL SWITCH

SPEAKER ON/OFF KEY

MODULAR CORD

SPEAKER

HANDSET

DIALPAD

MICROPHONE KEY

RELEASE KEY

MESSAGE WAITING KEY

Figure 1-3 20-key Display Electronic Telephone (6520-SD)

Chapter 2

GENERAL DISPLAY INFORMATION

Toshiba display electronic telephones have a 2 x 16 character display which indicates the current time and date, as well as call processing and messaging information. Specific call processing displays include those denoting calling/called party numbers and names, incoming/outgoing trunk numbers, and feature names. Messaging displays indicate when callback or voice mail messages have been left at your station.

The electronic telephone display provides information on two different display lines. The information indicated on each line depends on the telephone’s current status, the status of the calling/called party, and each telephone’s Class of Service. Display notations that occur in this user guide indicate the highest level of allowances available to a station. If your telephone does not display all of the information described, it can be assumed that restrictions apply based on the status and Class of Service of your telephone and/or any calling/called telephones.

The details regarding display notations vary somewhat in each calling situation. In an idle state, the bottom line (line 2) of the display is typically reserved for date and time information, while the top line (line 1) remains blank (see Example 1). If messages have been left at the station, then this indication will replace date/time information on line 2 (see Example

2). Displayed messaging information will indicate that either one or two messages are awaiting retrieval. A message indication can represent either one callback message or one voice mail message indication. A voice mail message indication can represent any number of voice mail messages that have been left in your voice mailbox. At a station serving as an ACD agent, line 2 will display the ACD agent queue size (see Example 3). This queue size information will override any displayed message indication at the telephone.

An electronic telephone that is involved in call processing, will display indications pertaining to the type and status of a calling/called party. If a call is made to an internal party, the name and number of the called station will appear on line 1 of the display (see Example 4). A call that is received from an internal party will indicate the name and station number of the calling party. In both cases, Line 2 of the display will denote the status (e.g., RINGING, BUSY, FORWARDED) of each calling/called party.

If a call is made to an external party, the dialed number will be indicated on line 1 of the display. Depending on system programming, once a trunk has been accessed, the dialed number display may change to display

PERCEPTION 4000 ELECTRONIC TELEPHONE DISPLAYS

2-1

Example 1:

Example 2:

Example 3:

Example 4:

Example 5:

the accessed trunk (see Examples 5 and 6). An electronic telephone that is receiving an external call, will indicate the trunk being used to route the call. In each of these cases, line 2 will remain blank.

When a station user accesses a telephone feature (e.g., DO NOT DISTURB, PRIVACY RELEASE), the feature name will be indicated on line 1 or 2 of the display, depending on the feature activated (see Examples 7 and 8).

PERCEPTION 4000 ELECTRONIC TELEPHONE DISPLAYS

2-2

1 2

4:20 PM

JAN 2 TUE

1 2

2 MESSAGES

1 2

RINGING

D SMITH 205

1 2

QUEUE SIZE: 3

1 2

95551212

The general display content categories that appear on an electronic telephone in either an idle or a call processing state are as follows:

Example 6:

Example 7:

Example 8:

PERCEPTION 4000 ELECTRONIC TELEPHONE DISPLAYS

2-3

1 2

LOCAL CO

1 2

DO NOT DISTURB 4:20 PM

JAN 2 TUE

1 2

PRIVACY RELEASE

D SMITH 205

TELEPHONE

STATUS

DISPLAY

LINE

INFORMATION TYPE

Idle 1 Blank

Time of Day/Month and Day of Week Number of Messages Waiting in Queue ACD Agent Queue Size

TELEPHONE

STATUS

DISPLAY

LINE

INFORMATION TYPE

Call

Processing

Calling/Called Party Name/Number Incoming/Outgoing Trunk Number Feature Name

Calling/Called Party Status Feature Name

DESCRIPTION

Program Mode is a special mode that is available to electronic telephones to program Autodial numbers and Preregistered Call Forward. To access Program Mode, each telephone must have an assigned Program Mode access key. To program Autodial numbers and Preregistered Call Forward, a telephone must also have designated Autodial and Preregistered Call Forward access keys. The specific steps required to program features that involve Program Mode are noted in this user guide under each feature’s operational listing (see Feature Operation).

GENERAL OPERATION

Program Mode is entered by pressing the designated Program Mode (PRGM) access key on an idle telephone. The PRGM key’s LED will light solid red to indicate that the mode has been activated. Once activated at a telephone, Program Mode will remain active until it is exited manually by pressing the PRGM key. When Program Mode is exited, its corresponding LED will go out.

When Program Mode is entered, the telephone dialpad, line keys, and flexible feature keys will be under Program Mode control. Once Program Mode is activated, an Autodial or Preregistered Call Forward key can be pressed to begin one of the two programming sequences. Destination numbers for either feature can be registered by entering digits individually via the dialpad.

Once a programming sequence has been entered, Program Mode can be exited by pressing the PRGM key. Pressing this key prior to the completion of a programming sequence will void all entered data. Any data previously entered through a completed programming sequence will remain valid.

Chapter 3

3-1

PERCEPTION 4000 PROGRAM MODE

FEATURE INTERACTION

If a station receives a call while engaged in Program Mode, the call will ring at the called station. The called party can then exit Program Mode and answer the call.

An electronic telephone that serves as an ACD agent can access Program Mode when the telephone is logged either on or off, and when the telephone is in either an Available or Unavailable state.

PERCEPTION 4000 PROGRAM MODE

3-2

4-1

Chapter 4

ACCOUNT CODE ENTRY

Account codes provide a method of categorizing incoming and outgoing calls on the PERCEPTION 4000 system’s Station Message Detail Recording (SMDR) report. Categories can designate specific individuals or companies so that calls can be easily billed. Your telephone may be required to enter an account code either for all outgoing calls or for all outgoing toll calls (Forced Account Code entry). If your telephone requires account code entry, your call will not be completed until an account code is entered. If your telephone does not require account code entry, codes can be entered voluntarily during incoming or outgoing calls (Optional Account Code entry). All account codes are assigned in system software and may be up to 15 digits in length.

Recall dial tone will indicate that account code entry is required. Listen for success tone. The call will be processed as a normal call.

If the system does not accept the entered account code, you will hear reorder tone.

If all outgoing trunks are busy, or if the dialed par ty is busy, the call can be camped-on to the trunks or destination as with a nor mal call. The account code does not need to be re-entered when a trunk or the dialed destination becomes idle.

The ACCT key LED will flash green. If using a display telephone, the display will indicate “ENTER ACCOUNT CODE.”

After the system-specified number of digits has been entered, the system will automatically verify the validity of the account code. If the entered code is accepted, the ACCT LED will go out.

Forced Account Code Entry for Outgoing Calls:

1. Dial the desired number.

2. Enter the desired account code.

Optional Account Code Entry During a Call (via Feature Access Key):

1. Establish a call (either outgoing or incoming).

2. Press the Account Code (ACCT) access key.

3. Enter the desired account code.

PERCEPTION 4000 FEATURE OPERATION

Optional Account Code Entry During a Call (via Feature Access Code):

1. Establish a call (either outgoing or incoming).

2. Press the CONF/TRNS key .

3. Enter the Account Code access code.

4. Enter the desired account code.

5. Press the Release (RLS) key.

The caller will automatically be placed on “soft hold.” Listen for recall dial tone.

Listen for recall dial tone.

Listen for success tone. The account code will be registered.

If the system does not accept the account code, you will hear reorder tone.

You will automatically be reconnected to the held caller.

NOTES:

1. There is no limit to the number of account codes that can be entered during a call; however, only the last-entered code will be recorded on the system’s SMDR report. The entry of an optional account code, following the entry of a feature access code, will override the feature access code entry.

2. A forced account code that has been entered prior to call placement can be overridden any time during the call by entering an optional account code.

3. When dialing over an unrestricted trunk group (such as a TIE line in a private network environment), a forced account code does not need to be entered, even if your station’s Class of Service assignment requires that forced account codes be entered in other outgoing call situations.

4. If your station requires account code entr y only for outgoing toll trunk calls, those calls determined as “toll calls” are determined by assignments made in the system database. Calls prefixed by “911” or “800” are always considered toll-free and ordinarily do not require account code entry.

5. The PERCEPTION 4000 system can be programmed so that only certain account codes will be accepted. If an entered account code does not match an account code that has been programmed into the system database, then reorder tone will sound.

6. If the PERCEPTION 4000 system has been programmed to accept only certain account codes, then only the accepted account codes

PERCEPTION 4000 FEATURE OPERATION

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