Toshiba 205L, 255, 305, 455, 355 User Manual 2
MULTIFUNCTIONAL DIGITAL SYSTEMS
Troubleshooting Guide
©2009, 2010 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC. No patent liability
is assumed, however, with respect to the use of the information contained herein.
Preface
Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the
problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure
an environment that makes the best use of the e-STUDIO’s functions.
This equipment provides the scanning function as an option. However, this optional scanning function is already installed in some
models.
How to read this manual
Symbols in this manual
In this manual, some important items are described with the symbols shown below. Be sure to read these items before
using this equipment.
Indicates a potentially hazardous situation which, if not avoided, could result in death, serious
injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Other than the above, this manual also describes information that may be useful for the operation of this equipment with
the following signage:
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as required.
Screens
y Screens on this manual may differ from the actual ones depending on how the equipment is used, such as the status
of the installed options.
y The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT format, the
display or the order of buttons in the illustrations may differ from that of your equipment.
Trademarks
y The official name of Windows 2000 is Microsoft Windows 2000 Operating System.
y The official name of Windows XP is Microsoft Windows XP Operating System.
y The official name of Windows Vista is Microsoft Windows Vista Operating System.
y The official name of Windows 7 is Microsoft Windows 7 Operating System.
y The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System.
y The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.
y Microsoft, Windows, Windows NT, and the brand names and product names of other Microsoft products are
trademarks of Microsoft Corporation in the US and other countries.
y Apple, AppleTalk, Macintosh, Mac, Mac OS, Safari and TrueType are trademarks of Apple Inc. in the US and other
countries.
y Adobe, Adobe Acrobat, Adobe Reader, Adobe Acrobat Reader, and PostScript are trademarks of Adobe Systems
Incorporated.
y Mozilla, Firefox and the Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U.S. and
other countries.
y IBM, AT and AIX are trademarks of International Business Machines Corporation.
y NOVELL, NetWare, and NDS are trademarks of Novell, Inc.
y TopAccess is a trademark of Toshiba Tec Corporation.
y Other company names and product names in this manual are the trademarks of their respective companies.
Preface 1
CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel .............................................................................. 8
Clearing a Paper Jam ............................................................................................................. 11
Locating a paper jam ........................................................................................................... 11
Clearing a paper jam ........................................................................................................... 12
Paper jam in the Reversing Automatic Document Feeder (optional) (Lower) ..................... 13
Paper jam in the Reversing Automatic Document Feeder (optional) (Upper) ..................... 14
Paper jam in the drawer feeding portion.............................................................................. 16
Paper jam in the Large Capacity Feeder (optional)............................................................. 16
Paper jam in the Paper Feed Pedestal (optional)................................................................ 17
Paper jam in the bypass tray ............................................................................................... 17
Paper jam in the automatic duplexing unit........................................................................... 18
Paper jam on the paper transport path................................................................................ 19
Paper jam in the fuser unit................................................................................................... 20
Paper jam in the Job Separator and the Offset Tray (both optional) ................................... 22
Paper jam in the Bridge Kit (optional).................................................................................. 23
Paper jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6101 (both optional)....... 23
Paper jam in the Saddle Stitch Finisher MJ-1024 and the Hole Punch Unit MJ-6004 (both
optional) .............................................................................................................................. 28
Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1024 (optional).......... 30
Paper jam in the Saddle Stitch Finisher MJ-1025 (optional) ............................................... 32
Paper jam in the Hole Punch Unit of the Saddle Stitch Finisher MJ-1025 (optional) .......... 33
Paper jam in the stapler unit of the Saddle Stitch Finisher MJ-1025 (optional)................... 34
Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1025 (optional).......... 35
Paper jam in the Hanging Finisher MJ-1031 (optional) ...................................................... 37
Clearing paper jams caused by a wrong paper size setting ................................................ 38
Clearing a Staple Jam ............................................................................................................ 43
Staple jam in a finisher ........................................................................................................43
Staple jam in the saddle stitch unit ...................................................................................... 50
Replacing a Toner Cartridge ................................................................................................. 53
Replacing a “Near Empty” toner cartridge ........................................................................... 57
Refilling With Staples............................................................................................................. 59
Refilling finisher staples....................................................................................................... 59
Refilling saddle stitch unit staples........................................................................................ 66
Cleaning the Charger ............................................................................................................. 69
Cleaning the Hole Punch Dust Bin ....................................................................................... 70
Hole Punch Unit MJ-6101 / MJ-6004................................................................................... 70
Hole Punch Unit MJ-6005.................................................................................................... 70
Removal and Installation of the Exit Support Tray ............................................................. 72
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 74
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 78
Clearing print job errors .......................................................................................................78
CONTENTS 3
Cannot remember the document password for a Private Print job...................................... 79
Printer Driver Problems .........................................................................................................80
Cannot print (port setting problems) .................................................................................... 80
Cannot print (SNMP Community Name problems).............................................................. 80
Command line options not processed ................................................................................. 80
Retrieval of printer configuration failed................................................................................ 81
Cannot print a job as expected using PS3 printer driver ..................................................... 81
Cannot change settings on the [Fonts] tab and the [Configuration] tab .............................. 81
Network Connection Problems ............................................................................................. 82
Cannot print with the equipment (network connection problems)........................................ 82
Cannot print with SMB print................................................................................................. 82
Cannot print properly with AppleTalk print........................................................................... 82
Client Problems ..................................................................................................................... 83
Checking the client status.................................................................................................... 83
Hardware Problems................................................................................................................ 84
Startup page not printed ...................................................................................................... 84
Print jobs not output ............................................................................................................ 84
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 86
Cannot E-mail my scans...................................................................................................... 86
Cannot find the data saved in the shared folder.................................................................. 86
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems ................................................................................................ 88
e-Filing Web Utility terminates the session.......................................................................... 88
Numerous sub windows repeatedly appear ........................................................................ 88
Displaying the items in the Contents Frame takes a long time............................................ 88
Error messages ................................................................................................................... 89
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 92
Cannot locate the equipment in the network ....................................................................... 92
Cannot locate the equipment with Local Discovery............................................................. 93
Equipment does not respond to ping command .................................................................. 94
LDAP Search and Authentication Problems........................................................................ 95
Network shutdown occurs or touch panel disabled after LDAP search ............................... 95
LDAP authentication takes a long time................................................................................ 95
4 CONTENTS
Printing Problems (Network Related) ................................................................................... 96
SMB print and Point&Print in a Windows operating system environment ........................... 96
Raw TCP or LPR print in a Windows operating system environment ................................. 96
IPP print in a Windows operating system environment ....................................................... 97
Novell print in a NetWare environment................................................................................ 97
Macintosh environment ....................................................................................................... 98
UNIX/Linux environment...................................................................................................... 98
Network Fax (N/W-Fax) Driver Problems.............................................................................. 99
N/W-Fax Driver Installation Error Messages ....................................................................... 99
N/W-Fax Driver General Errors ......................................................................................... 100
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab......................................................... 104
Error Messages .................................................................................................................... 106
Error Codes........................................................................................................................... 110
Error codes on print jobs ................................................................................................... 110
Error codes on transmission and reception ....................................................................... 112
Error codes on scan jobs................................................................................................... 115
Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment............................................. 120
General operations ............................................................................................................ 120
Originals and paper ........................................................................................................... 121
Regular Maintenance ........................................................................................................... 122
INDEX ................................................................................................................................................................... 123
CONTENTS 5
6 CONTENTS
1.
TROUBLESHOOTING FOR THE HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
Messages Displayed on the Touch Panel .............................................................................. 8
Clearing a Paper Jam............................................................................................................. 11
Locating a paper jam............................................................................................................................................11
Clearing a paper jam ............................................................................................................................................12
Paper jam in the Reversing Automatic Document Feeder (optional) (Lower) ......................................................13
Paper jam in the Reversing Automatic Document Feeder (optional) (Upper) ......................................................14
Paper jam in the drawer feeding portion ..............................................................................................................16
Paper jam in the Large Capacity Feeder (optional) ..............................................................................................16
Paper jam in the Paper Feed Pedestal (optional).................................................................................................17
Paper jam in the bypass tray................................................................................................................................17
Paper jam in the automatic duplexing unit ...........................................................................................................18
Paper jam on the paper transport path.................................................................................................................19
Paper jam in the fuser unit ...................................................................................................................................20
Paper jam in the Job Separator and the Offset Tray (both optional) ....................................................................22
Paper jam in the Bridge Kit (optional)...................................................................................................................23
Paper jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6101 (both optional)........................................23
Paper jam in the Saddle Stitch Finisher MJ-1024 and the Hole Punch Unit MJ-6004 (both optional) .................28
Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1024 (optional)...........................................30
Paper jam in the Saddle Stitch Finisher MJ-1025 (optional) ................................................................................32
Paper jam in the Hole Punch Unit of the Saddle Stitch Finisher MJ-1025 (optional) ...........................................33
Paper jam in the stapler unit of the Saddle Stitch Finisher MJ-1025 (optional)....................................................34
Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1025 (optional)...........................................35
Paper jam in the Hanging Finisher MJ-1031 (optional) ........................................................................................37
Clearing paper jams caused by a wrong paper size setting.................................................................................38
Clearing a Staple Jam............................................................................................................43
Staple jam in a finisher .........................................................................................................................................43
Staple jam in the saddle stitch unit .......................................................................................................................50
Replacing a Toner Cartridge ................................................................................................. 53
Replacing a “Near Empty” toner cartridge ............................................................................................................57
Refilling With Staples............................................................................................................. 59
Refilling finisher staples........................................................................................................................................59
Refilling saddle stitch unit staples.........................................................................................................................66
Cleaning the Charger.............................................................................................................69
Cleaning the Hole Punch Dust Bin ....................................................................................... 70
Hole Punch Unit MJ-6101 / MJ-6004 ...................................................................................................................70
Hole Punch Unit MJ-6005 ....................................................................................................................................70
Removal and Installation of the Exit Support Tray ............................................................. 72
1 TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel
When a message appears on the touch panel, see the table below to solve the problem.
Message Problem Description Corrective Action
Close *** cover. The cover indicated by *** is open. Check the cover on the touch panel and close it.
Misfeed in *** Paper jam has occurred inside the
Check paper size setting on control
panel for drawer N
Wait (Performing Self-check) The equipment is undergoing
Check the original and set it again The original is jammed inside of the
Change direction of original The orientation of the original placed
Change from this mode
Count over, cannot store anymore
READY (CHECK SADDLE STITCH
STAPLER)
READY (CHECK SADDLE STITCH
STAPLER)
READY (CHECK STAPLER) Staple jam has occurred in the stapler
READY (CHECK STAPLER) No staples are left in the stapler of the
READY (TONER NOT
RECOGNIZED)
READY (HOLE PUNCH DUST BIN IS
FULL)
READY (INNER TRAY FULL) The exit tray of the equipment is full of
Cannot copy
Check DEPARTMENT COUNTER
Add paper No paper is left in a drawer or on the
Call for service The equipment requires adjusting by
equipment.
Paper jam has occurred because of
the mismatch between the paper size
placed in drawer N and the size
registered for the drawer N in the
equipment.
maintenance to keep its imaging
quality.
Reversing Automatic Document
Feeder (optional).
The direction or the size of the
original placed on the Reversing
Automatic Document Feeder is
incorrect.
on the original glass is incorrect.
The number of originals to be
scanned has exceeded the limit
specified with the department or user
code during scanning.
Staple jam has occurred in the stapler
of the saddle stitch unit.
No staples are left in the stapler of the
saddle stitch unit.
of the finisher.
finisher.
The toner cartridge is not installed. Or
it is not installed correctly.
A toner cartridge not recommended
by TOSHIBA is being used.
Hole punch dust bin is full of paper
punchings.
paper.
The number of originals to be
scanned has exceeded the limit
specified with the department code
during scanning.
bypass tray.
a service technician.
Remove the jammed paper following the guidance
displayed on the touch panel.
P.11 “Clearing a Paper Jam”
Just removing the jammed paper does not prevent
another paper jam. Be sure to correctly register the
paper size in the equipment.
P.38 “Clearing paper jams caused by a wrong
paper size setting”
Wait until the adjustment is completed and the
message disappears.
Remove the jammed original following the guidance
on the touch panel.
P.13 “Paper jam in the Reversing Automatic
Document Feeder (optional) (Lower)”
Check the direction and the size of the original and
then replace it on the Reversing Automatic Document
Feeder. Then reattempt the operation.
Change the orientation of the original by 90 degrees
and place it on the original glass.
Ask your administrator for details of setting the limit for
the number of copies.
Remove the jammed staples.
P.50 “Staple jam in the saddle stitch unit”
Refill the staples.
P.66 “Refilling saddle stitch unit staples”
Remove the jammed staples.
P.43 “Clearing a Staple Jam”
Refill the staples.
P.59 “Refilling With Staples”
Install the toner cartridge correctly.
P.53 “Replacing a Toner Cartridge”
Use a TOSHIBA-recommended toner cartridge.
P.53 “Replacing a Toner Cartridge”
Remove the paper punchings.
P.70 “Cleaning the Hole Punch Dust Bin”
Remove the paper from the exit tray of the equipment.
Ask your administrator for details of setting the limit for
the number of copies.
Set paper in the drawer or on the bypass tray. The
touch panel indicates which drawer (or the bypass
tray) has no paper.
To set paper, refer to the Copying Guide.
Contact your service representative with the error
code displayed on the right side of the touch panel.
8 Messages Displayed on the Touch Panel
Never attempt to repair, disassemble or modify
the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative for
maintenance or repair of the internal parts of the
equipment.
1 TROUBLESHOOTING FOR THE HARDWARE
Message Problem Description Corrective Action
Examine stapler in the Saddle Stitch
unit
Check staple cartridge in the Saddle
Stitch unit
Check staple cartridge No staples are left in the stapler of the
Examine Stapler Staple jam has occurred in the stapler
Saving energy Press START button The equipment has entered into the
CHANGE DRAWER TO CORRECT
PAPER SIZE
Time for periodic maintenance The equipment requires inspection
POWER FAILURE A job was interrupted by a power
ERASING DATA The Data Overwrite Enabler is
Check paper size setting on control
panel for Bypass
Set the paper on the bypass tray
again.
Check the direction or size of the
paper on the bypass tray and press
START
Reboot the machine An error has occurred in the
TONER NOT RECOGNIZED The toner cartridge is not installed. Or
Toner near Empty Toner is running out. Prepare a new toner cartridge.
Staple jam has occurred in the stapler
of the saddle stitch unit.
No staples are left in the stapler of the
saddle stitch unit.
finisher.
of the finisher.
energy saving mode since it has not
been used for a certain time.
No paper suitable for the original is
set.
The size of the original is not detected
correctly because the original is sent
from the Reversing Automatic
Document Feeder (optional) at a
skew.
and maintenance by a service
technician.
failure or some other reason.
clearing the data.
Paper jam has occurred because of a
mismatch between the paper size
placed in the bypass tray and the size
registered for the bypass tray in the
equipment.
The paper placed on the bypass tray
jammed.
The direction or the size of the paper
placed on the bypass tray is incorrect.
equipment and it stopped normal
operation.
it is not installed correctly.
A toner cartridge not recommended
by TOSHIBA is being used.
Remove the jammed staples.
P.50 “Staple jam in the saddle stitch unit”
Refill the staples.
P.59 “Refilling With Staples”
Refill the staples.
P.59 “Refilling With Staples”
Remove the jammed staples.
P.43 “Clearing a Staple Jam”
Press any of the [START], [COPY], [e-FILING],
[SCAN], [PRINT], [FAX] and [ENERGY SAVER]
buttons to clear the energy saving mode.
Place the suitable size paper for the original in the
drawer.
Replace the original while aligning the side guides of
the Reversing Automatic Document Feeder to its
width so that it will be placed straight.
Contact your service representative for maintenance.
The print or fax job may be incomplete. Press [JOB
STATUS] to check whether any jobs are unfinished.
To clear the messages, press the [FUNCTION
CLEAR] button twice.
This message is displayed if the Data Overwrite
Enabler (optional) is installed. You can operate the
equipment while the message is displayed.
Register the paper size correctly. Just releasing the
paper jam does not prevent another paper jam.
P.38 “Clearing paper jams caused by a wrong
paper size setting”
Remove the jammed paper and set the paper again.
Check the direction and the size of the paper and then
replace it on the bypass tray.
Rebooting the equipment may correct the error. To
reboot the equipment, turn the main power switch off
and then on.
Install the toner cartridge correctly.
P.53 “Replacing a Toner Cartridge”
Use a TOSHIBA-recommended toner cartridge.
P.53 “Replacing a Toner Cartridge”
(About another 1000 copies, set at the time of
shipment, can be made after this message appears.)
y Replace a toner cartridge after the message
“Install new toner cartridge” is displayed.
y If you replace a toner cartridge with a new one
while some toner is still left, make sure you
follow the procedure P.57 “Replacing a
“Near Empty” toner cartridge”.
Install new toner cartridge No toner is left. Replace the toner cartridge.
P.53 “Replacing a Toner Cartridge”
Please Empty Hole Punch Waste The Hole Punch Unit dust bin is full. Remove the paper punchings.
P.70 “Cleaning the Hole Punch Dust Bin”
Not enough Work Space to store
originals
Will you print out stored originals?
Internal memory available ran out
while scanning.
To print out the data for the originals stored (scanned)
until the message appeared, press [YES] on the touch
panel. To delete the stored data, press [NO].
Messages Displayed on the Touch Panel 9
1 TROUBLESHOOTING FOR THE HARDWARE
Message Problem Description Corrective Action
The number of originals exceeds the
limits.
The scanned data are deleted.
The number of originals exceeds the
limits.
Will you copy stored originals?
The number of originals to be
scanned has exceeded the limit of
1000 sheets during scanning. (The
magazine sort or page number
function is used.)
The number of originals to be
scanned has exceeded the limit of
1000 sheets during scanning.
Reduce the number of originals to be scanned, and
try again.
To print out the data for the originals stored (scanned)
until the message appeared, press [YES] on the touch
panel. To delete the stored data, press [NO].
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these
error codes in Chapter 7.
P.110 “Error Codes”
10 Messages Displayed on the Touch Panel
1 TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Jam
Locating a paper jam
The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as
follows:
Error code
Error message
Guidance for
clearing paper jams
Paper jam symbols
The paper jam symbol helps you locate the paper jam.
1
1011
2 3 4 5
89 67
1. Reversing Automatic Document Feeder (optional) (lower) ( P.1 3 )
2. Reversing Automatic Document Feeder (optional) (upper) ( P.14)
3. Fuser unit ( P.20)
4. Automatic duplexing unit ( P.18)
5. Bypass tray ( P. 1 7 )
6. Drawer feeding portion ( P. 1 6 )
7. Large Capacity Feeder ( P.16) or Paper Feed Pedestal (both optional) ( P. 1 7 )
8. Paper transport path ( P.1 9 )
9. Job Separator, Offset Tray or Bridge Kit (all optional) ( P.22, P.23)
10. Saddle stitch unit (optional) ( P.30, P.35)
11. Finisher and Hole Punch Unit (both optional) ( P. 2 3 , P. 2 8 , P. 3 2 , P. 3 3 , P. 3 4 , P. 3 7 )
The picture of the hardware device shown on the touch panel differs depending on the finisher options installed.
Clearing a Paper Jam 11
1 TROUBLESHOOTING FOR THE HARDWARE
Clearing a paper jam
Clear the paper jam
1
Clear the paper jam following the guidance shown on the touch panel. Press or to scroll the pages.
After clearing the jam, close all the opened covers.
2
The equipment starts the warm-up. Follow the guidance on the touch panel.
Tips on removing the jammed paper
Note the following points in removing the jammed paper.
Remove the jammed paper carefully so as not to tear it.
To avoid tearing the jammed paper, remove the paper slowly with both hands. Using force may tear the paper, making it
more difficult to remove. See also that no pieces of torn paper are left inside the equipment.
When the paper jam sign remains after removing the jammed paper;
Depending on the timing of the occurrence, no jammed paper may be found where the paper jam sign indicates. If the
sign does not disappear after you have removed the jammed paper, follow the steps as instructed on the touch panel.
Do not touch the fuser unit or the metal portion around it.
Do not touch the fuser unit or the metal portion around it when you remove
the paper jammed in the right side of the equipment. This could burn you or
the shock could cause you to get your hand injured in the machine.
Do not touch the photoconductive drum.
When you remove the paper jammed in the right side of the equipment, be
sure not to touch the photoconductive drum. This could stain copy images.
12 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
If paper jams occur frequently
The following are the common causes of paper jams. If the problem persists, check for the following situations.
y An unsuitable original is placed on the Reversing Automatic Document Feeder.
y Unavailable paper with the equipment is used.
y Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the
equipment.
y All the jammed paper has not been removed.
y There is too much of a gap between the paper and the side or end guide in the drawer.
y The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer.
Paper jam in the Reversing Automatic Document Feeder (optional) (Lower)
Open the Reversing Automatic Document Feeder.
1
Open the reverse cover, and remove the original.
2
Close the Reversing Automatic Document Feeder.
3
Raise the lever, and open the upper cover.
4
2
1
Clearing a Paper Jam 13
1 TROUBLESHOOTING FOR THE HARDWARE
Raise the original feeder tray, and remove the original
5
under the tray.
Lower the original feeder tray.
6
Close the upper cover.
7
1
2
Paper jam in the Reversing Automatic Document Feeder (optional) (Upper)
Raise the lever and open the upper cover.
1
Remove the original.
2
1
2
14 Clearing a Paper Jam
1.TROUBLESHOOTING FOR THE HARDWARE
Turn the dial to remove the original.
3
Open the transport guide.
4
1 TROUBLESHOOTING FOR THE HARDWARE
Raise the guide plate under the transport guide, and
5
remove the original under the guide plate.
Close the transport guide.
6
Close the upper cover.
7
Clearing a Paper Jam 15
1 TROUBLESHOOTING FOR THE HARDWARE
Paper jam in the drawer feeding portion
Open the cover of the drawer feeding portion.
1
Remove the jammed paper.
2
If the paper is jammed on the cover side, remove it as shown in the
figure on the right.
Close the cover of the drawer feeding portion.
3
Paper jam in the Large Capacity Feeder (optional)
Open the Large Capacity paper feed cover.
1
16 Clearing a Paper Jam
1.TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper.
2
Close the paper feed cover.
3
Paper jam in the Paper Feed Pedestal (optional)
Open the paper feeder cover of the Paper Feed
1
Pedestal.
1 TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper.
2
Close the paper feeder cover.
3
Paper jam in the bypass tray
Move the paper holding lever toward the outside.
1
The paper can now be released.
Clearing a Paper Jam 17
1 TROUBLESHOOTING FOR THE HARDWARE
Pull out the jammed paper in the bypass tray.
2
Place paper on the bypass tray and then move the
3
paper holding lever toward the equipment.
Paper jam in the automatic duplexing unit
Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing
unit.
This could injure you.
Open the automatic duplexing unit.
1
Remove paper jammed on the paper transport path
2
above the fuser unit. (Only for e-STUDIO355/455)
18 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE
1.TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper while lifting up the transfer
3
unit.
1
Lower the transfer unit carefully and then close the automatic duplexing unit.
4
Paper jam on the paper transport path
Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing
unit.
This could injure you.
2
Open the automatic duplexing unit.
1
Remove the jammed paper.
2
Be sure not to touch the photoconductive drum when releasing the
jammed paper.
Open the transport guide of the paper feeding area
3
and check if any paper is jammed under this guide.
Clear the paper if there is any.
Close the automatic duplexing unit.
4
Clearing a Paper Jam 19
1 TROUBLESHOOTING FOR THE HARDWARE
Paper jam in the fuser unit
y Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic
duplexing unit.
This could injure you.
y Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
Open the automatic duplexing unit.
1
Press down the two fuser pressure release levers
2
(green) until they come to a stop.
Open the transport guide holding the green knob.
3
Release the jammed paper. Pull the jammed paper up
4
or down as shown in the illustrations depending on
the position of the paper.
Pulling it up
20 Clearing a Paper Jam
1.TROUBLESHOOTING FOR THE HARDWARE
Pulling it down
Remove paper that sticks out from the exit tray side.
5
1 TROUBLESHOOTING FOR THE HARDWARE
When a finisher (optional) is installed, open the
6
Bridge Kit (optional) cover.
Remove the jammed paper.
7
When a finisher is installed, close the Bridge Kit
8
cover.
Clearing a Paper Jam 21
1 TROUBLESHOOTING FOR THE HARDWARE
Close the transport guide holding the green knob.
9
Close the automatic duplexing unit.
10
Paper jam in the Job Separator and the Offset Tray (both optional)
The procedure below is only for e-STUDIO205L/255/305 with the Job Separator or the Offset Tray installed and not valid
for e-STUDIO355/455 with the Job Separator installed.
y Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic
duplexing unit.
This could injure you.
y Do not touch the fuser unit or the metal portion around it.
Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
Open the automatic duplexing unit.
1
Open the Job Separator cover or the Offset Tray
2
cover.
Remove paper jammed inside of the Job Separator or
3
the Offset Tray.
22 Clearing a Paper Jam
1.TROUBLESHOOTING FOR THE HARDWARE
Close the Job Separator cover or the Offset Tray cover.
4
Close the automatic duplexing unit.
5
Paper jam in the Bridge Kit (optional)
Open the cover holding the handle of the Bridge Kit.
1
1 TROUBLESHOOTING FOR THE HARDWARE
Remove the paper inside the Bridge Kit.
2
If the jammed paper cannot be removed because the right side is
caught by the fuser unit, follow the steps on P.20 “Paper jam in
the fuser unit”.
Close the Bridge Kit cover.
3
Paper jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6101 (both optional)
Paper Jam in the upper receiving tray
Raise the lever and open the upper receiving tray.
1
Clearing a Paper Jam 23
1 TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper.
2
Open the Bridge Kit cover.
3
When the Hole Punch Unit MJ-6101 is installed, proceed to step 5.
Remove the jammed paper.
4
Proceed to step 8.
When the Hole Punch Unit MJ-6101 is installed
Open the Hole Punch Unit cover.
5
24 Clearing a Paper Jam
1.TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper by turning the knob.
6
Close the Hole Punch Unit cover.
7
1 TROUBLESHOOTING FOR THE HARDWARE
Close the Bridge Kit cover.
8
Close the upper receiving tray of the finisher.
9
Place your hands on the near and far side of the lever and push to
close the tray until it clicks.
Be careful not to let your fingers be caught between the
finisher body and the upper tray of the finisher.
This could injure you.
The upper receiving tray can also be closed by pressing the right
side of the lever.
Jam in the lower receiving tray.
Holding the lever, open the upper receiving tray of the
1
finisher.
Clearing a Paper Jam 25
1 TROUBLESHOOTING FOR THE HARDWARE
Remove the jammed paper.
2
Lower the shutter of the paper exit portion to open it.
3
Remove the jammed paper.
4
Open the Bridge Kit cover.
5
When the Hole Punch Unit MJ-6101 is installed, proceed to step 7.
Remove the jammed paper.
6
Proceed to step 10.
26 Clearing a Paper Jam
1.TROUBLESHOOTING FOR THE HARDWARE
When the Hole Punch Unit MJ-6101 is installed
Open the Hole Punch Unit cover.
7
Remove the jammed paper by turning the knob.
8
1 TROUBLESHOOTING FOR THE HARDWARE
Close the Hole Punch Unit cover.
9
Close the Bridge Kit cover.
10
Close the upper receiving tray of the finisher.
11
Place your hands on the near and far side of the lever and push to
close the tray until it clicks.
Be careful not to let your fingers be caught between the
finisher body and the upper tray of the finisher.
This could injure you.
The upper receiving tray of the finisher can also be closed by
pressing the right side of the lever.
Clearing a Paper Jam 27
1 TROUBLESHOOTING FOR THE HARDWARE
Paper jam in the Saddle Stitch Finisher MJ-1024 and the Hole Punch Unit MJ-6004 (both optional)
Hold up the guide of the paper exit portion and
1
remove the jammed paper.
When the Hole Punch Unit MJ-6004 is installed, proceed to step 2. If
not, go to step 6.
When the Hole Punch Unit MJ-6004 is installed
Open the Hole Punch Unit cover.
2
2
1
Turn the green knob to locate within the area
3
indicated on the label.
With the knob set in this position, the punches are up so that paper can
be released.
Lift up the Hole Punch Unit and remove the jammed
4
paper.
1
2
28 Clearing a Paper Jam
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