18
Troubleshooting Guide
Problem: Communication “ERROR” whe using IR.
Possible Cause: Programming a non-Toro controller, while in Toro mode.
Solution: Change the
Toro N setting to Toro Y in the TBCTMHH and
retry communication.
Possible Cause: Low Battery Power in Either TBC
TM
HH or TBCTMWP.
Solution: Look at Battery Indicator and replace if showing low.
Possible Cause: Improper Battery Connection.
Solution: Verify that the batteries are connected properly.
Possible Cause: There is debris on either IR connector.
Solution: Clean debris from both the TBC
TM
WP and TBCTMHH IR
interfaces.
Possible Cause: TBC
TM
WP may be responding.
Solution: Reset the TBC
TM
WP by removing the batteries from the
controller, ground the lead terminals fo the controller for 1
minute. Reinstall batteries.
Possible Cause: The IR cable has been damaged and has a short.
Solution: Obtain a new IR cable from your dealer and replace the
damaged cable.
Problem: Communication “ERROR” when using the radio.
Possible Cause: The TBC
TM
HH Programmer I.D. and Controller Number codes
do not match.
Solution: Reset the Controller by removing the batteries. See
Hand-
Held Programmer Setup on page 5 and Controller Setup
on page 7.
Possible Cause: You may be too far away from the TBC
TM
WP.
Solution: Move Closer to the TBC
TM
WP and send transmission again,
or use the IR cable to communicate.
Possible Cause: There may be too much radio interference from other devices.
Solution: Move Closer to the TBC
TM
WP and send transmission again,
or use the IR cable to communicate.
Possible Cause: Toro TBC
TM
HH is not compatible with the system.
Solution: Consult your Toro dealer for a list of compatible controllers.
Problem: Not able to find program features.
Possible Cause: You may be in the
TORO N mode.
Solution: Change setting to
TORO Y and send transmission. This will
set the controller to the Toro feature set.
Possible Cause: You are trying to program a non-Toro controller unit.
Solution: To use the advanced Toro Features, you must use a Toro
TBCTMWP controller.
Possible Cause: You may not have the correct controller type set in the
controller.
Solution: You need to select
Toro N for non-Toro controllers, and Toro
Y for TBCTMWP and transmit to the controller.
Problem: Valves don’t turn on immediately.
Possible Cause: The Controller may be in a “low charge” mode where it can
take up to 1 minute to send the charge to the solenoid.
Solution: This is normal operation when the batteries are low. To
improve the response time, replace with fresh batteries.
Possible Cause: You have scheduled two programs to start at the same time.
Solution: The TBC
TM
WP will only fire one station at a time, the second
station will be delayed, but will fire within 1 minute of the first.