Page 1
Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Towel Dispenser
552020; 552028
Revision Date: 3-12-18
1
of9
Essity Internal
Tork Elevation H2 Xpress Towel
Dispenser
(360 capacity):
H2 Xpress System: 552020 (white)
H2 Xpress System: 552028 (black)
Dispenser
Dimensions
HxWxD Inches (cm):
17.5 x 11.9 x 4.0 (44.4x 30.2 x 10.1 cm)
H2 Xpress Towel Product Options:
100297 - Tork Xpress Premium Extra Soft Multifold Hand Towel, 4-Panel
101293 - Tork Advanced Multifold Hand Towel, 3-Panel
Page 2
Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Towel Dispenser
552020; 552028
Revision Date: 3-12-18
2
of9
Essity Internal
Parts
Part Description Replacement SKU
H2 ELEV HOOD (W hite) 225520A
H2 ELEV HOOD (Black) 225521A
ELEVATION LOCK
(W hite)
ELEVATION
LOCK
(Black)
200260 KEY FOR ALL
TORK DISPENSERS
205502
205503
200260 KEY
Part
Description
with
Replacement
Instructions
Parts with SKUs listed are available for order as of the revision date on the manual. Contact an
Essity Sales Representative or the Essity Quality Coordinator to order these parts.
If no SKU is listed, the
availability
of the part is unknown. Please contact the Essity Quality
Coordinator for more
information
(see Contacting Essity section).
Replacement SKU Description &
Replacement
Instructions
225520A
225521A
H2 ELEVATION HOOD (White or Black)
The hood for the 552020 or 552028 can be removed without any tools. Open the
cover. Start at the bottom hinge. Push hinge pivot on cover up to disengage from
back. Once bottom hinge is free, top hinge can then be pushed over rib and cover
can be removed.
205502
205503
ELEVATION LOCK (W hite or Black)
The lock can be replaced by pressing the plastic tabs on each side to free the lock
from the opening. A new lock can be snapped in place.
200260 KEY
200260 KEY FOR ALL TORK DISPENSERS
Page 3
3
of9
Washroom Dispenser Service and Parts
Manual
Tork Elevation H2 Xpress Towel
Dispenser
552020; 552028
Revision Date:
3-12-18
Essity Internal
Mounting and Filling Instructions
Installation instruction sheet and mounting template are provided inside each carton.
X
1
x 4
- x4
0
+
1[··-
1::
lo
1.
120cm
2.
2
Page 4
4
of9
Washroom Dispenser Service and Parts
Manual
Tork Elevation H2 Xpress Towel
Dispenser
552020; 552028
Revision Date:
3-12-18
Essity Internal
3.
J!!!$oo
x2
-·2
4.
5.
x2
-·2
3
I
x1.5
..
1.
4
2.
.2.5
A
3.
3,
4.
4,
Page 5
5
of9
Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Towel Dispenser
552020; 552028
Revision Date: 3-12-18
Essity Internal
Preventive
Maintenance
The dispenser should be cleaned any time there is heavy paper dust build-up inside the dispenser. If
paper dust is not a problem,
approximately
every year is a good
frequency
for cleanings. The following is
the
recommended
procedure to cleaning:
1) Open the dispenser and remove the remaining towels.
2) Clean out any paper dust. This can be done is several ways, such as, vacuuming, blowing out with a
can of
compressed
air (wear safety glasses), wiping out with a damp cloth, etc.
3) Clean the cover with a general all-purpose cleaner that is safe for plastics.
Troubleshooting
Problem: Any
paper-related
problem.
Take note of the date code on the outside of the case of paper product on inside on the TorkSelect label.
Then contact the Essity Quality Coordinator and explain the problem.
Problem: Any other problem not stated above.
•
Contact the Essity Quality Coordinator.
Page 6
6
of9
Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Towel Dispenser
552020; 552028
Revision Date: 3-12-18
Essity Internal
Contacting Essity
To contact the Essity Quality Coordinator, dial
1-866-722-6659
and press 6. If asked for the date code
on the dispenser, see instructions below.
Product Date Code Location: The
assembly
date code for the product can be found on the TorkSelect
label affixed to the inside back of the dispenser.
Page 7
7
of9
Washroom Dispenser Service and Parts
Manual
Tork Elevation H2 Xpress Towel
Dispenser
552020; 552028
Revision Date:
3-12-18
Essity Internal
552020
552028-
Tork Elevation H2 Xpress Hand Towel Dispenser
Mounting Hole Dimensions
(mm)
1
&l
KC
l
1ld Eftdan:
Ht
ra
tQ
Hl
Kl
...
SOl
ra
H2
Kl
. ll
-L--+--
--
--------------
--
--------------
'
----
Page 8
8
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Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Interfold Towel Dispenser
552020; 552028
Revision Date: 10-7-15
Essity Internal
Recommended
Mounting Height (standard access)
Bottom of towel dispenser to be located 47.25” (120cm) above finished floor.
Recommended
Mounting Height (ADAAG Guideline)
4.22.7 Controls and Dispensers. If controls, dispensers, receptacles, or other equipment are provided,
then at least one of each shall be on an accessible route and shall comply with 4.27.
4.27.3* Height. The highest operable part of controls, dispensers, receptacles, and other operable
equipment shall be placed within at least one of the reach ranges specified in 4.2.5 and 4.2.6.
4.2.5* Forward Reach. If the clear floor space only allows forward approach to an object, the maximum
high forward reach allowed shall be 48 in (1220 mm) (see Fig. 5(a) )
Figure 5a
High Forward Reach
Limit
Page 9
9
of9
Washroom Dispenser Service and Parts Manual
Tork Elevation H2 Xpress Interfold Towel Dispenser
552020; 552028
Revision Date: 10-7-15
Essity Internal
4.2.6* Side Reach. If the clear floor space allows parallel approach by a person in a wheelchair, the
maximum high side reach allowed shall be 54 in (1370 mm) and the low side reach shall be no less than
9 in (230 mm) above the floor (Fig. 6(a) and (b)).
Figure 6(a) Figure
6(b)
Clear Floor Space - Parallel Approach High and Low - Side Reach
Limits
Under 4.4.1, the Elevation H2 Xpress dispenser can be located on any wall surface because it protrudes
4” or less. It will comply with ADAAG regulations as long as it is mounted at the appropriate height for the
approach specified above.
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