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Washroom Dispenser Service and Parts Manual
Tork Hand Towel Centerfeed Dispenser
93T Revision Date: 12-17-09
Tork Hand Towel Centerfeed Dispenser:
M23 System: 93T (smoke)
Dispenser Dimensions HxWxD (Inches):
12.75 x 10.125 x 10 (32.39 x 25.72 x 25.40 cm)
Centerfeed Towel Product Options:
RC530 (Tork Universal, 2 ply)
Parts
Part Description Replacement SKU
93T COVER
#15 DISP KEY
#15 KEY
FUNNEL DOOR
Part Description Replacement SKU
OPENING SETTING
ADJUSTMENT
SCREW
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Washroom Dispenser Service and Parts Manual
Tork Hand Towel Centerfeed Dispenser
93T Revision Date: 12-17-09
Part Description with Replacement Instructions
Parts with SKUs listed are available for order as of the revision date on the manual. Contact an SCA
Sales Rep or the SCA Tissue Quality Coordinator to order these parts.
If no SKU is listed, the availability of the part is unknown. Please contact the SCA Tissue Quality
Coordinator for more information (see Contacting SCA section).
Replacement SKU Description & Replacement Instructions
93T COVER
The cover for the 93T can be removed by opening the cover and pulling the cover
away from the rest of the dispenser. The hinges will separate.
#15 KEY #15 DISP KEY
FUNNEL DOOR
The funnel door is used in the installation of a centerfeed towel roll. See Loading
Instructions for more details. Not replaceable.
OPENING SETTING
This is a scale that reads from 0 to 5. It indicates the size of the opening at the
bottom of the funnel. For more details, see the Settings
ADJUSTMENT SCREW
Turning the adjustment screw changes the size of the opening at the bottom of the
funnel. For more details, see the Settings
section. Not replaceable.
section. Not replaceable.
Loading Instructions
1. Open cover. The funnel door should be in the closed position (A). Push funnel door to the
left to open the funnel (B). Clear away any pieces of towel from inside the dispenser and funnel.
Remove core from a new roll of centerfeed towel. Set roll in the dispenser and insert towel
through the opening in the funnel (C).
A B C
2. Make sure towel is completely in funnel, so it will not be pinched between the door and funnel
when closed. Close funnel door (D). Start to shut the cover. Make sure before you snap cover
shut that the towel is not pinched between the cover and dispenser housing (E).
D E
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Washroom Dispenser Service and Parts Manual
Tork Hand Towel Centerfeed Dispenser
93T Revision Date: 12-17-09
Settings
The following section will describe the adjustment system on the 93T and recommend a method
of properly setting the opening size of the funnel.
The setting for the opening of the funnel can be found on the
bottom of the dispenser. The scale goes from 0 (smallest
opening) to 5 (largest).
Recommended Probable
Product Setting Range
120932 & 121202 2.0 1.5 – 2.5
120133 1.5 1.0 – 2.0
The key for the cover (#15 KEY) or a coin can be used to
turn the adjustment screw. To increase the opening size (and
the setting #) turn the screw clockwise. To decrease the
opening size (and the setting #) turn the screw counterclockwise.
Ideally, the dispenser should be set at an opening size which provides enough resistance that
each towel breaks at the perforation. If you are able to dispense multiple towels in one normal
dispensing motion, the opening setting is likely too high. The other consideration when setting
the opening size is that the resistance should not be high enough that it exceeds the strength of
the towel. (Note: Test with wet hands.) If the towel tears/rips while dispensing or if wet hands
causes the towel to break off prior to fully dispensing, the opening setting is likely too small.
When adjusting the settings on the 93T, start at the recommended setting and make adjustments
based off of how the towel is dispensing.
Preventive Maintenance
The 93T should be cleaned any time there is heavy paper dust build-up inside the dispenser. If
paper dust is not a problem, approximately every year is a good frequency for cleanings. The
following is the recommended procedure to cleaning:
1) Open the dispenser and remove the roll of paper. Clear all paper from the funnel.
2) Clean out any paper dust. This can be done is several ways, such as, vacuuming, blowing out
with a can of compressed air (wear safety glasses), wiping out with a damp cloth, etc.
3) Clean the cover with a general all-purpose cleaner that is safe for plastics.
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Washroom Dispenser Service and Parts Manual
y
Tork Hand Towel Centerfeed Dispenser
93T Revision Date: 12-17-09
Troubleshooting
Problem: Towel not dispensing properly.
• Review the instructions in the Loading Instructions and Settings section to confirm the
paper is being properly loaded into the dispenser and the opening of the funnel is set at
the correct size. If the information in the sections does not correct the problem, contact
your SCA Sales Rep or the SCA Tissue Quality Coordinator to report the problem.
Problem: Any paper-related problem.
• Take note of the date code on the outside of the case of paper product. Then contact the
SCA Tissue Quality Coordinator and explain the problem.
Problem: Any other problem not stated above.
• Contact the SCA Tissue Quality Coordinator.
Contacting SCA
To contact the SCA Tissue Quality Coordinator, dial 1-866-722-6659 and press 6. If asked for
the date code on the dispenser, see instructions below.
Product Code Date Location: Open dispenser, take out any paper.
Look on back wall of dispenser for circles (like shown on the right)
molded into unit. The circle on the right shows an arrow pointing
to the month, with the year in the center of circle. The left circle
shows the day of month. Some dispensers may not have the day
circle, but should have the month and
ear circle.
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Washroom Dispenser Service and Parts Manual
Tork Hand Towel Centerfeed Dispenser
93T Revision Date: 12-17-09
93T – Tork Hand Towel Centerfeed Dispenser
Mounting Instructions
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