Add: Bldg. 46-2, No. 2, North Jingyuan Str., Be ijing Economic-Technological
Development Area, Beijing, P. R. China
Tel: +8610 6439 8830 Fax: +8610 6439 1594
Web: www.topreal.com.cn
36
Beijing Topreal Technologies Co. Ltd
北京腾锐视讯科技有限公司
Chapter Six Trouble Shooting
Malfunction Possible Cause Solution
Shows” device
initialization
acquint fails"
Install driver errors, usually
occurs in the first time use
unload the driver and install it again
no audio or video,
but the power
light is on
the receiver is in standby
status
press the standby Key to motivate the
receiver
when playing
programs, the
audio is OK but
no video
1. the antennal is not
connected well
2. you are viewing radio
program
1. Reconnect the antennal.
2. press Audio/Video Key to switch to
Video program
video is playing
but audio fails
the USB driver is damaged
Right click “My computer”, click
“Properties”. Click “Device Manager”
from Hardware tab. Find “Sound, video
and game controller” category and you
may see “USB 2861 Device” and USB
Audio Device on the list. Right click them
and choose “Update driver”. Then follow
i.1 to install the driver again.
the application
screen is blank
the power adapter is not
connected well
reconnect it again
"no TV signal"
shows in the
screen
1. the antenna is not
connected well
2. the channel parameter is
set wrong
1. connect the antenna well
2. reset the channel parameter in the
or press the red key to research channel
The remote
control does not
work. TP-3000
receiver does not
react to the key
1. the battery has run out of
power
2.it did not aim directly to IR
of the receiver or it is too far
from the receiver
1. Change a new pair of battery
2. Aim the remote control to the IR of the
receiver or shorten their distance.