8610 / 8620
ISDN Telephone
User Guide
Contents
Introduction.........................................................................................1
Using This Manual............................................................................1
Controls and Indicators.....................................................................2
Operation.............................................................................................5
Placing a Call....................................................................................5
Answering a Call...............................................................................7
Bridging a Shared Call Appearance .................................................7
Displaying Call Appearance Information...........................................8
Holding Calls.....................................................................................8
Transferring Calls..............................................................................9
Conferencing Calls............................................................................9
Using Network Features .................................................................11
Using the Call Log...........................................................................12
Using the Call Directory..................................................................15
Using the Speakerphone................................................................16
Using Voice Announce....................................................................17
Using a Headset .............................................................................18
Adjusting the Receive Volume........................................................18
Adjusting the Ringer Volume ..........................................................19
User Options.....................................................................................20
Adjusting the Telephone Angle.......................................................20
Labeling Keys .................................................................................23
User Options Menu.........................................................................23
Setting the Time and Date..............................................................24
Setting Up Multifunction Keys.........................................................25
Setting Up the Call Directory ..........................................................31
Personal Ringing Options...............................................................33
Call Preference Options ................................................................36
Handset/Headset Configuration......................................................37
Adjusting the Display Contrast........................................................38
Setting a Call Log Password...........................................................39
Tone Commander 8610/8620 User Guide i
Appendix A User Options Menu Tree ..........................................41
Appendix B Warranty and Service...............................................43
Appendix C UL/FCC Statements..................................................44
ii Tone Commander 8610/8620 User Guide
Introduction
Tone Commander 8610 and 8620 ISDN Telephones are easy to use
multiline terminals with advanced automatic setup capabilities.
Features of the 8610 and 8620 include:
• AutoSPID and
Parameter Download
• Call Log • Message Waiting Indication
• Call Timer • Ringing Control for Shared Lines
• Last Number Redial • Flexible Ringing Options
• Speed Dial • Desktop or Wall Mounting
• Hot Key Dialing • Integrated Speakerphone
• Direct Station Select • Voice Announce
• Call Directory • Handset or Headset Operation
Your telephone may be equipped with some of the following options:
• 8030X Button Expansion Module – adds 30 multifunction keys
• 8001TA RS-232 Terminal Adapter – interfaces the phone with any
TAPI-compliant Windows application.
• 8002TA Analog Port Terminal Adapter – provides an analog port
for a standard analog telephone device
• 8003TA Terminal Adapter combines the features of the 8001TA
and 8002TA in a single unit.
• Automatic Switch Type
Detection
Using This Manual
A brief description of all controls and indicators is presented on the
following three pages.
Instructions for using your telephone are in the Operation chapter
(page 5).
Many telephone features can be customized – see the User Options
chapter (page 20).
Tone Commander 8610/8620 User Guide 1
Controls and Indicators
1) Display – shows the call state, caller ID, dialed digits, network call
control messages, and elapsed time during calls. When not on a
call, the date, time of day, and softkey options are displayed.
The viewing is primarily set by selecting the high or low base
mounting position (page 20). Viewing angle display clarity can be
altered by adjusting the display contrast (page 38).
2) Softkeys – select the function displayed above the key on the
second line of the display.
3)
CALL Key – selects the Call Identification Display, Call Log, and
Call Directory modes (pages 8, 12, and 15).
4)
SETUP Key – enters Setup Mode (page 23).
5)
DONE Key – exits the current menu, saves any changes made,
and returns to the previous menu options.
2 Tone Commander 8610/8620 User Guide
6) MORE4 Key – cycles through the menu option groups in Setup
Mode.
7) Message Waiting Indicator – a bright red indicator is lit when
messages are waiting, controlled by the network (page 11).
8) Multifunction Keys – select call appearances, activate network
features, or dial personal speed dial numbers. Red and green
indicators on the keys show call appearance and feature status.
The optional 8030X Button Expansion Module provides 30
additional multifunction keys.
Call Appearance State Indication
Idle
Call Ringing
In Use by You
On Hold by You
In Use at Another Terminal
or an Activated Feature
On Hold at Another Terminal
Green – on steady
OFF
Green – flashing
Green – winking
Red – on steady
Red – winking
9) Volume Keys – adjust the receiver/speaker volume when on a call;
adjust the ringer volume when on-hook (pages 18 and 19).
10)
MUTE Key – mutes the microphone when using the speakerphone
or handset/headset. A red indicator on the key is lit when mute is
active (page 16).
11)
SPKR (Speaker) Key – activates the speakerphone. A green
indicator on the key is lit when the speakerphone is in use (page
16).
12) Dial Pad – dials telephone numbers, and sends DTMF tones to
external equipment such as voice mail systems. The dial pad is
also used for number entry during setup.
13)
TRAN (Transfer) Key – places the current call on hold, and selects
an idle call appearance for transferring the call. A second press
completes a transfer (page 9).
14)
CONF (Conference) Key – adds other parties to a conference call
(page 9).
Tone Commander 8610/8620 User Guide 3
15) DROP Key – removes the last party added to a conference call, or
disconnects you from a call and returns new dial tone when not in
conference mode (page 10).
16)
HOLD Key – places a call on hold (page 8).
17) Microphone – used for hands-free (speakerphone) calling; located
in the front right corner of the telephone.
18) Handset/Headset Jack – a jack on the side of the telephone
connects to the handset or a standard headset.
19) Telephone Identification Label Area – indented area for a
directory number label. Use ½” x 1¾” adhesive labels (Avery 8167
/ 5267 or equivalent).
4 Tone Commander 8610/8620 User Guide
Operation
Placing a Call
Selecting a Call Appearance
If your telephone is idle and the Call Preference option (page 36) is set
to Idle or Ringing, an idle call appearance will be automatically selected
when you go off-hook, or the speakerphone will be activated when you
press a Speed Dial, DSS, REDIAL, or dial pad key while on-hook.
Automatic Call Appearance Selection
Lift the handset, press the SPKR key, or press a dial pad key
to automatically select an idle call appearance.
Manual Call Appearance Selection
Press an idle (unlit) call appearance key.
Dialing
Dial the number with the dial pad.
The dialed number will be displayed briefly, and then the
network will confirm the dialed digits in the display.
The call duration timer begins when you are connected.
Hot Key Dialing
Begin dialing by pressing a dial pad key while on-hook. An idle
call appearance, if available, will be selected automatically.
Tone Commander 8610/8620 User Guide 5
Last Number Redial
The Redial feature dials the last number that was dialed with the dial
pad or a Speed Dial key. Digits dialed after a call is connected are not
saved.
Select REDIAL to redial the last number dialed.
Dialing from the Call Log – refer to page 14.
Dialing from the Call Directory – refer to page 15.
Using Speed Dial Keys
Speed Dial keys automatically dial a series of up to 24 digits when
pressed. If your telephone is on-hook, an idle call appearance will be
selected before dialing. If you are already on a call, the digits will be
dialed using DTMF tones on that call.
Use Speed Dial keys to dial frequently-called numbers, to activate
network features that include a directory number, and to speed up
dialing of access numbers for voice mail, auto attendant, and similar
systems.
Any unused multifunction key can be programmed as a Speed Dial key
– see page 28.
Press a Speed Dial key to dial a number.
The dialed digits will be shown in the display.
Using DSS Keys
DSS keys are a special type of Call Appearance/Directory Number
keys that are programmed with speed dial numbers to provide Direct
Station Selection. When the call appearance is idle or busy, DSS keys
act like Speed Dial keys, to call a station. When ringing, DSS keys act
like CA/DN keys, to answer a call.
Press an idle DSS key to dial the selected station number.
If the station associated with the DSS key is ringing, the call
appearance will be answered.
Any Call Appearance/Directory Number key can be programmed as a
DSS key – see page 26.
6 Tone Commander 8610/8620 User Guide
Answering a Call
When a call is ringing, the display will show the calling number (if
available) and the called number.
Lift the handset or press the
call shown in the display.
To answer a different ringing call, press the ringing Call
Appearance key before going off-hook.
SPKR key to answer the ringing
Call Preference
If the Call Preference option (page 36) is set to Ringing, your telephone
will automatically answer the ringing call shown in the display when you
lift the handset or press the
SPKR key.
Ringing Control
The Ringing Control option (page 35) determines how calls ring at your
telephone. Individual call appearances can be set to always ring, never
ring, or ring after a delay.
Bridging a Shared Call Appearance
You can bridge (connect to) an active call on a call appearance that is
shared with other terminals, unless call privacy is enabled at the
network.
Lift the handset or press the
Press the busy (red) Call Appearance key for the call you
want to bridge.
The call duration timer begins when you are connected to the
call.
To disconnect from the call, replace the handset or press the
SPKR key. The other parties will remain connected.
Tone Commander 8610/8620 User Guide 7
SPKR key.
Displaying Call Appearance Information
Press the CALL key.
Select ID (Shortcut – you can skip this step and immediately
press Call Appearance keys).
Press Call Appearance keys.
Network call information will be displayed for currently active
Call Appearance keys.
"NO CALL INFORMATION" and the assigned directory
number, if available, will be displayed for idle keys.
Press the
Holding Calls
Press the HOLD key or another Call Appearance key to place
the currently connected call on hold.
The held call appearance indicator will wink with a green light.
Press the held Call Appearance key to return to the call.
CALL or DONE key when finished.
8 Tone Commander 8610/8620 User Guide
Transferring Calls
Use this feature to transfer an active call to another party.
Press the
The current call is placed on hold, and an idle call appearance
is automatically selected. The
some network switch types, the CONF indicator may light
instead of the TRAN indicator).
Dial the party you want to transfer the call to with the dial pad
or a Speed Dial key.
Wait until the called party answers to announce the call, or
transfer it immediately before the called party answers.
Press the
TRAN key while in an active call.
TRAN key again to complete the transfer.
DSS Transfer
While on an active call, press the TRAN key.
Press the DSS key for the destination party.
Press the
TRAN key to complete the transfer.
Conferencing Calls
TRAN indicator flashes (on
You can initiate multi-party conference calls. Conferences are limited t o
3 or 6 parties, depending on your network configuration.
Conferencing a New Call
Press the CONF key while on an active call.
The current call is placed on hold and an idle call appearance
is automatically selected. The
Dial the party you wish to add to the conference.
After the added party answers, press the
conference all parties together.
Repeat the above steps to add another party.
Tone Commander 8610/8620 User Guide 9
CONF indicator lights.
CONF key to
Conferencing a Held Call
Press the CONF key while you are on an active call with
another call on hold.
The current call is placed on hold and an idle call appearance
is automatically selected. The
Press the Call Appearance key for the held call you wish to
add to the conference.
CONF indicator lights.
Press the
Repeat the above steps to add another party.
CONF key to conference all parties together.
Dropping the Last Party
Press the DROP key to remove the last party added to a
conference.
Terminating a Conference
Replace the handset or press the SPKR key to terminate a
conference, removing yourself and all other parties.
Depending on your network configuration, other parties in the
conference may remain connected or be disconnected.
10 Tone Commander 8610/8620 User Guide
Using Network Features
Feature Activator keys access features provided by the telephone
network. A feature is active when the key’s red indicator is on.
Some commonly available features are listed below. Consult your
service provider for more information.
Call Forwarding
Forwards ringing calls to another number. When the Call Forward key
indicator is lit, incoming calls will be forwarded.
Privacy
Prevents other users from bridging on your active call.
Group Call Pickup
Answers a call ringing at another telephone in your workgroup.
Directed Call Pickup
Answers a call ringing at a specified telephone.
Automatic Callback (Recall)
Calls you when a dialed busy station becomes idle, then redials the
station when you answer.
Message Waiting
Lights the Message Waiting Indicator on your telephone when you
have a voice mail message. Voice mail services are provided by
your telephone company; consult your service provider for the
access number and operation instructions.
Tone Commander 8610/8620 User Guide 11
Using the Call Log
What does the Call Log Do?
The call log maintains a running list of the last 100 incoming or
outgoing calls from your telephone. You can view the caller ID number
(if available), the date and time of the call, and elapsed time for
connected calls.
Types of Calls in the Call Log
Unanswered Incoming Calls – calls that rang at your telephone, and
were not answered. Forwarded calls are not logged.
Answered Incoming Calls – calls that were answered at your
telephone.
Outgoing Calls – calls originating from your telephone.
Viewing the Call Log
Press the CALL key.
CALL MENU
DIR LOG ID
Select LOG.
A password may be set to prevent unauthorized entry
into your call log. When prompted for a password,
enter your password with the dial pad. Press the
DONE key after entering the password.
To change or remove the password, please refer to
page 39.
SELECT CALL LOG TYPE
UNANS ANSWD OUT
12 Tone Commander 8610/8620 User Guide
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