Tone Commander 8610, 8620 User Manual

8610 / 8620

ISDN Telephone

User Guide

Contents

Introduction.........................................................................................1

Using This Manual............................................................................1

Controls and Indicators.....................................................................2

Operation.............................................................................................5

Placing a Call....................................................................................5

Answering a Call...............................................................................7

Bridging a Shared Call Appearance .................................................7

Displaying Call Appearance Information...........................................8

Holding Calls.....................................................................................8

Transferring Calls..............................................................................9

Conferencing Calls............................................................................9

Using Network Features .................................................................11

Using the Call Log...........................................................................12

Using the Call Directory..................................................................15

Using the Speakerphone................................................................16

Using Voice Announce....................................................................17

Using a Headset .............................................................................18

Adjusting the Receive Volume........................................................18

Adjusting the Ringer Volume ..........................................................19

User Options.....................................................................................20

Adjusting the Telephone Angle.......................................................20

Labeling Keys .................................................................................23

User Options Menu.........................................................................23

Setting the Time and Date..............................................................24

Setting Up Multifunction Keys.........................................................25

Setting Up the Call Directory ..........................................................31

Personal Ringing Options...............................................................33

Call Preference Options ................................................................36

Handset/Headset Configuration......................................................37

Adjusting the Display Contrast........................................................38

Setting a Call Log Password...........................................................39

Tone Commander 8610/8620 User Guide i

Appendix A User Options Menu Tree ..........................................41

Appendix B Warranty and Service...............................................43

Appendix C UL/FCC Statements..................................................44

ii Tone Commander 8610/8620 User Guide

Introduction

Tone Commander 8610 and 8620 ISDN Telephones are easy to use
multiline terminals with advanced automatic setup capabilities.

Features of the 8610 and 8620 include:

• AutoSPID and
Parameter Download

• Call Log • Message Waiting Indication

• Call Timer • Ringing Control for Shared Lines

• Last Number Redial • Flexible Ringing Options

• Speed Dial • Desktop or Wall Mounting

• Hot Key Dialing • Integrated Speakerphone

• Direct Station Select • Voice Announce

• Call Directory • Handset or Headset Operation

Your telephone may be equipped with some of the following options:

• 8030X Button Expansion Module – adds 30 multifunction keys

• 8001TA RS-232 Terminal Adapter – interfaces the phone with any

TAPI-compliant Windows application.

• 8002TA Analog Port Terminal Adapter – provides an analog port
for a standard analog telephone device

• 8003TA Terminal Adapter combines the features of the 8001TA
and 8002TA in a single unit.

• Automatic Switch Type
Detection

Using This Manual

A brief description of all controls and indicators is presented on the
following three pages.

Instructions for using your telephone are in the Operation chapter
(page 5).

Many telephone features can be customized – see the User Options
chapter (page 20).

Tone Commander 8610/8620 User Guide 1

Controls and Indicators

1) Display – shows the call state, caller ID, dialed digits, network call
control messages, and elapsed time during calls. When not on a
call, the date, time of day, and softkey options are displayed.

The viewing is primarily set by selecting the high or low base
mounting position (page 20). Viewing angle display clarity can be
altered by adjusting the display contrast (page 38).

2) Softkeys – select the function displayed above the key on the
second line of the display.

3)

CALL Key – selects the Call Identification Display, Call Log, and

Call Directory modes (pages 8, 12, and 15).

4)

SETUP Key – enters Setup Mode (page 23).

5)

DONE Key – exits the current menu, saves any changes made,

and returns to the previous menu options.

2 Tone Commander 8610/8620 User Guide

6) MORE4 Key – cycles through the menu option groups in Setup
Mode.

7) Message Waiting Indicator – a bright red indicator is lit when
messages are waiting, controlled by the network (page 11).

8) Multifunction Keys – select call appearances, activate network
features, or dial personal speed dial numbers. Red and green
indicators on the keys show call appearance and feature status.
The optional 8030X Button Expansion Module provides 30
additional multifunction keys.

Call Appearance State Indication

Idle

Call Ringing

In Use by You

On Hold by You

In Use at Another Terminal

or an Activated Feature

On Hold at Another Terminal

Green – on steady

OFF

Green – flashing

Green – winking

Red – on steady

Red – winking

9) Volume Keys – adjust the receiver/speaker volume when on a call;
adjust the ringer volume when on-hook (pages 18 and 19).

10)

MUTE Key – mutes the microphone when using the speakerphone

or handset/headset. A red indicator on the key is lit when mute is
active (page 16).

11)

SPKR (Speaker) Key – activates the speakerphone. A green

indicator on the key is lit when the speakerphone is in use (page

16).

12) Dial Pad – dials telephone numbers, and sends DTMF tones to
external equipment such as voice mail systems. The dial pad is
also used for number entry during setup.

13)

TRAN (Transfer) Key – places the current call on hold, and selects

an idle call appearance for transferring the call. A second press
completes a transfer (page 9).

14)

CONF (Conference) Key – adds other parties to a conference call

(page 9).

Tone Commander 8610/8620 User Guide 3

15) DROP Key – removes the last party added to a conference call, or
disconnects you from a call and returns new dial tone when not in
conference mode (page 10).

16)

HOLD Key – places a call on hold (page 8).

17) Microphone – used for hands-free (speakerphone) calling; located
in the front right corner of the telephone.

18) Handset/Headset Jack – a jack on the side of the telephone
connects to the handset or a standard headset.

19) Telephone Identification Label Area – indented area for a
directory number label. Use ½” x 1¾” adhesive labels (Avery 8167
/ 5267 or equivalent).

4 Tone Commander 8610/8620 User Guide

Operation

Placing a Call

Selecting a Call Appearance

If your telephone is idle and the Call Preference option (page 36) is set
to Idle or Ringing, an idle call appearance will be automatically selected
when you go off-hook, or the speakerphone will be activated when you
press a Speed Dial, DSS, REDIAL, or dial pad key while on-hook.

Automatic Call Appearance Selection

Lift the handset, press the SPKR key, or press a dial pad key
to automatically select an idle call appearance.

Manual Call Appearance Selection

Press an idle (unlit) call appearance key.

Dialing

Dial the number with the dial pad.
The dialed number will be displayed briefly, and then the

network will confirm the dialed digits in the display.
The call duration timer begins when you are connected.

Hot Key Dialing

Begin dialing by pressing a dial pad key while on-hook. An idle
call appearance, if available, will be selected automatically.

Tone Commander 8610/8620 User Guide 5

Last Number Redial

The Redial feature dials the last number that was dialed with the dial
pad or a Speed Dial key. Digits dialed after a call is connected are not
saved.

Select REDIAL to redial the last number dialed.

Dialing from the Call Log – refer to page 14.
Dialing from the Call Directory – refer to page 15.
Using Speed Dial Keys

Speed Dial keys automatically dial a series of up to 24 digits when
pressed. If your telephone is on-hook, an idle call appearance will be
selected before dialing. If you are already on a call, the digits will be
dialed using DTMF tones on that call.

Use Speed Dial keys to dial frequently-called numbers, to activate
network features that include a directory number, and to speed up
dialing of access numbers for voice mail, auto attendant, and similar
systems.

Any unused multifunction key can be programmed as a Speed Dial key
– see page 28.

Press a Speed Dial key to dial a number.
The dialed digits will be shown in the display.

Using DSS Keys

DSS keys are a special type of Call Appearance/Directory Number
keys that are programmed with speed dial numbers to provide Direct
Station Selection. When the call appearance is idle or busy, DSS keys
act like Speed Dial keys, to call a station. When ringing, DSS keys act
like CA/DN keys, to answer a call.

Press an idle DSS key to dial the selected station number.
If the station associated with the DSS key is ringing, the call

appearance will be answered.

Any Call Appearance/Directory Number key can be programmed as a
DSS key – see page 26.

6 Tone Commander 8610/8620 User Guide

Answering a Call

When a call is ringing, the display will show the calling number (if
available) and the called number.

Lift the handset or press the
call shown in the display.

To answer a different ringing call, press the ringing Call
Appearance key before going off-hook.

SPKR key to answer the ringing

Call Preference

If the Call Preference option (page 36) is set to Ringing, your telephone
will automatically answer the ringing call shown in the display when you
lift the handset or press the

SPKR key.

Ringing Control

The Ringing Control option (page 35) determines how calls ring at your
telephone. Individual call appearances can be set to always ring, never
ring, or ring after a delay.

Bridging a Shared Call Appearance

You can bridge (connect to) an active call on a call appearance that is
shared with other terminals, unless call privacy is enabled at the
network.

Lift the handset or press the
Press the busy (red) Call Appearance key for the call you

want to bridge.
The call duration timer begins when you are connected to the

call.
To disconnect from the call, replace the handset or press the

SPKR key. The other parties will remain connected.

Tone Commander 8610/8620 User Guide 7

SPKR key.

Displaying Call Appearance Information

Press the CALL key.
Select ID (Shortcut – you can skip this step and immediately

press Call Appearance keys).
Press Call Appearance keys.

Network call information will be displayed for currently active
Call Appearance keys.

"NO CALL INFORMATION" and the assigned directory
number, if available, will be displayed for idle keys.

Press the

Holding Calls

Press the HOLD key or another Call Appearance key to place
the currently connected call on hold.

The held call appearance indicator will wink with a green light.
Press the held Call Appearance key to return to the call.

CALL or DONE key when finished.

8 Tone Commander 8610/8620 User Guide

Transferring Calls

Use this feature to transfer an active call to another party.

Press the
The current call is placed on hold, and an idle call appearance

is automatically selected. The
some network switch types, the CONF indicator may light
instead of the TRAN indicator).

Dial the party you want to transfer the call to with the dial pad
or a Speed Dial key.

Wait until the called party answers to announce the call, or
transfer it immediately before the called party answers.

Press the

TRAN key while in an active call.

TRAN key again to complete the transfer.

DSS Transfer

While on an active call, press the TRAN key.
Press the DSS key for the destination party.
Press the

TRAN key to complete the transfer.

Conferencing Calls

TRAN indicator flashes (on

You can initiate multi-party conference calls. Conferences are limited t o
3 or 6 parties, depending on your network configuration.

Conferencing a New Call

Press the CONF key while on an active call.
The current call is placed on hold and an idle call appearance

is automatically selected. The
Dial the party you wish to add to the conference.

After the added party answers, press the
conference all parties together.

Repeat the above steps to add another party.

Tone Commander 8610/8620 User Guide 9

CONF indicator lights.

CONF key to

Conferencing a Held Call

Press the CONF key while you are on an active call with
another call on hold.

The current call is placed on hold and an idle call appearance
is automatically selected. The

Press the Call Appearance key for the held call you wish to
add to the conference.

CONF indicator lights.

Press the
Repeat the above steps to add another party.

CONF key to conference all parties together.

Dropping the Last Party

Press the DROP key to remove the last party added to a
conference.

Terminating a Conference

Replace the handset or press the SPKR key to terminate a
conference, removing yourself and all other parties.

Depending on your network configuration, other parties in the
conference may remain connected or be disconnected.

10 Tone Commander 8610/8620 User Guide

Using Network Features

Feature Activator keys access features provided by the telephone
network. A feature is active when the key’s red indicator is on.

Some commonly available features are listed below. Consult your
service provider for more information.

Call Forwarding

Forwards ringing calls to another number. When the Call Forward key
indicator is lit, incoming calls will be forwarded.

Privacy

Prevents other users from bridging on your active call.

Group Call Pickup

Answers a call ringing at another telephone in your workgroup.

Directed Call Pickup

Answers a call ringing at a specified telephone.

Automatic Callback (Recall)

Calls you when a dialed busy station becomes idle, then redials the
station when you answer.

Message Waiting

Lights the Message Waiting Indicator on your telephone when you
have a voice mail message. Voice mail services are provided by

your telephone company; consult your service provider for the
access number and operation instructions.

Tone Commander 8610/8620 User Guide 11

Using the Call Log

What does the Call Log Do?

The call log maintains a running list of the last 100 incoming or
outgoing calls from your telephone. You can view the caller ID number
(if available), the date and time of the call, and elapsed time for
connected calls.

Types of Calls in the Call Log

Unanswered Incoming Calls – calls that rang at your telephone, and
were not answered. Forwarded calls are not logged.

Answered Incoming Calls – calls that were answered at your
telephone.

Outgoing Calls – calls originating from your telephone.

Viewing the Call Log

Press the CALL key.

CALL MENU
DIR LOG ID

Select LOG.

A password may be set to prevent unauthorized entry
into your call log. When prompted for a password,
enter your password with the dial pad. Press the

DONE key after entering the password.

To change or remove the password, please refer to
page 39.

SELECT CALL LOG TYPE
UNANS ANSWD OUT

12 Tone Commander 8610/8620 User Guide

Select the type of call you want to view – UNANS
(unanswered), ANSWD (answered), or OUT (outgoing).

A key indicator will alternately flash red and green to identify
the call appearance that was used for the logged call.

To view a previous (older) call in the log, select
To return to the last displayed (newer) call in the log, press the

MORE

To delete a call from the log, select DELETE.

4

key.

9:42a 4/15 999-555-1234
DELETE DIAL TIME |BACK

To view the elapsed call time for answered calls, select TIME.

00:25:12 999-555-1234
DELETE DIAL DATE |BACK

To return to the time and date display, select DATE.

Shortcut to the Unanswered Call Log

If any calls ringing at your telephone were unanswered,
UNANS will appear in the display. You can select UNANS to
enter directly into the Unanswered call log. After you have
viewed the unanswered call log, the UNANS display indication
will clear until new calls are received.

Å

BACK.

Tone Commander 8610/8620 User Guide 13

Dialing a Call Log Entry

With the call you want to dial showing in the call log display,
select DIAL.

An idle call appearance will be automatically selected. The
directory number from the log will be shown in the second line
of the display. For outgoing calls, all digits that were dialed to
complete the original call are shown.

3=

Dial

:

9995551234

Add any required prefixes, and then press the softkey under
the directory number to dial the digits displayed.

3=91
9995551234

14 Tone Commander 8610/8620 User Guide

Using the Call Directory

What is the Call Directory?

The Call Directory is a softkey-based speed dialing system that can
store up to 36 entries. A name display identifies each entry. Use the
directory to store frequently-dialed numbers when additional Speed
Dial keys are not available.

Directory entries are displayed on nine screen pages, with four entries
per page. The current directory page number (1-9) will be shown at the
upper right of the display.

Dialing from the Call Directory

Press the CALL key.

CALL MENU
DIR LOG ID

Select DIR (Shortcut – you can skip this step and press a

dial pad key to select a directory page).

DIRECTORY PAGE1\
Jim G Home

To see a different directory page, select a page by pressing a
dial pad key (1-9), or press the
the nine pages until the desired page is displayed.

Press the softkey that is under the number you want to dial.
To exit the Call Directory, press the

Tone Commander 8610/8620 User Guide 15

MORE

key to cycle through

4

CALL key again.

Using the Speakerphone

The speakerphone feature allows two-way hands-free conversation
and on-hook dialing.

Placing and Answering Calls

The Call Preference option (page 36) determines the behavior of your
telephone when the
Ringing and your telephone is idle, an idle call appearance will be
automatically selected when you press the
speakerphone will be activated when you press a Speed Dial or DSS
key while on-hook.

With the Ringing option selected, you can answer a ringing call
appearance by pressing the

SPKR key is pressed. If this option is set to Idle or

SPKR key, or the

SPKR key.

Muting the Microphone

You can mute the microphone for privacy. The other party will not be
able to hear you, but you can still hear the other party.

Press the
The indicator light on the

microphone is muted.
Muting is turned off when you change from speakerphone to

handset use.

The microphone is located at the front right corner of
the telephone.

For proper speakerphone operation, make sure that the
telephone is placed directly on a hard surface, and the
microphone is unobstructed.

16 Tone Commander 8610/8620 User Guide

MUTE key to disable or enable the microphone.

MUTE key will be on when the

Using Voice Announce

The Voice Announce feature may be used to provide hands-free call
announcing of screened calls when your phone is on-hook and idle.
Incoming calls that meet specific predefined criteria that have been set
up by your telephone installer can be answered automatically by the
speakerphone. The microphone can be automatically disabled for
announcing only, or enabled to allow two-way conversations. You can
enable or disable Voice Announce at any time.

Enabling/Disabling

When the phone is idle, the display will show the current Voice
Announce state.

The Voice Announce state is shown only if Voice Announce
keys have been set up by your telephone installer.

Press the softkey beneath the VA display to enable or disable
Voice Announce.

UNANS VA ON

Receiving Voice Announce Calls

Calls selected for voice announcing will be answered automatically if
your phone is on-hook and idle. You and the caller will hear a double
beep if your microphone is muted, or a single beep if your microphone
is enabled. The call will disconnect when the caller hangs up. After the
call has been answered, you can pick up the handset for a private
conversation, turn muting on or off, press the
and perform other normal call operations. Voice Announce is

disabled when you are on an active call with the handset, headset,
or speakerphone.

CAUTION – If Call Announce is enabled for a calling directory number,
the caller should not transfer calls unscreened (blind) to your
telephone, otherwise the transferred call will be answered using Voice
Announce.

Tone Commander 8610/8620 User Guide 17

SPKR key to disconnect,

Using a Headset

Headset Mode Operation

Your telephone can be set for handset or headset use (see page 37).
With a headset, the SPKR key is used as the hookswitch, and the
speakerphone feature is disabled.

Optimizing the Phone to Match Your Headset

Headset models may vary in their microphone sensitivities and receive
levels. Your telephone provides adjustments for transmit and receive
levels to accommodate most headsets – see page 37.

Adjusting the Receive Volume

The Volume keys (speaker icon) adjust the receive volume level for the
handset, headset, and speakerphone while you are on a call.

The telephone stores individual preset volume settings for the handset
and headset. Volume settings return to the programmed preset levels
after a call is completed. See page 37 to change the preset values.

Changes to speakerphone volume levels are retained after a call is
completed.

18 Tone Commander 8610/8620 User Guide

Adjusting the Ringer Volume

The Volume keys adjust the ringer volume while you are not on a call.
The telephone will ring once with the new ringer volume setting, and

the new setting will be shown briefly in the display.
When the volume is at the lowest setting, the phone will display

"RINGER OFF" instead of the date and time when idle.

RINGER OFF (VOL^ = ON)
REDIAL

Press the Volume Up key while you are not on a call to enable
the ringer.

Tone Commander 8610/8620 User Guide 19

User Options

Adjusting the Telephone Angle

The stand can be installed in two positions for desktop use. Select the
position that provides the best screen readability and easy control
operation for the phone’s location.

• If you need to remove the stand, press it down to disengage the

snap tabs, then lift off the stand.

The low desktop stand position is shown; the removal procedure is
the same for high desktop and wall mount positions.

Stand Removal

• Rotate the stand as needed; refer to the pictures on the following

page.

• Install the stand by inserting the tabs on the telephone into the large

openings in the stand’s upper slots, then pressing the stand toward
the top of the telephone until it locks into place.

If your telephone includes an 8030X Button Expansion Module, use
the double-width stand supplied with the 8030X.

20 Tone Commander 8610/8620 User Guide

Low Desktop Position

High Desktop Position

Tone Commander 8610/8620 User Guide 21

Handset Retainer Clip

For desktop use, the handset retainer clip should be installed in the
default position, without the tab protruding into the hookswitch area.

Install the handset retainer clip as shown below for wall mount use or
high desktop positions, where the handset may be inadvertently
bumped from the cradle. Pull out the clip as shown, rotate the clip 180°,
then re-insert the clip. The tab should protrude into the hookswitch
area.

22 Tone Commander 8610/8620 User Guide

Labeling Keys

Label the multifunction keys with the telephone number, feature name,
speed dial party name, or other appropriate designation. A perforated
label sheet is provided with the telephone.

Label templates for Microsoft Word can be downloaded from
www.tonecommander.com. If your telephone is equipped with an
8001TA or 8003TA Terminal Adapter, you can use the 8610/8620/8810
User Setup Program to set up key labels, Speed Dial keys, Voice Mail
Menu keys, and the Call Directory using a Windows PC interface.

Install the key label overlays by inserting the tabs into the openings on
the phone.

A space is provided beneath the handset for a directory number label.
Use ½” x 1¾” adhesive labels (Avery 8167 / 5267 or equivalent).

User Options Menu

The following personal preference options can be changed from the
User Options menu:

• Time and Date • Handset/Headset Mode

• Multifunction Keys • Preset Volume Levels

• Call Directory • Display Contrast

• Personal Ringing • Call Log Password

• Call Preference

You can enter the User Options menu when the phone is idle or during
an active call.

Press the

SETUP key.

SETUP MENU
INSTL ADMIN USER POTS

Select USER.

USER OPTIONS \
CLOCK KEYS DIR RING

Tone Commander 8610/8620 User Guide 23

When Æ appears in the top line of the display, you can press
the

MORE

key to see additional menu selections.

4

USER OPTIONS \

PREF VOICE DISPLY PASSWD

Note: The PREF option is only available with National ISDN.

For a list of all selections available from the User Options menu, see
the User Options Menu Tree (page 41).

Setting the Time and Date

From the User Options menu, select CLOCK.

SETUP → USER

(
The current time and date will be displayed, with the cursor

flashing on the first digit.

04-27-06 11:16AM
|BKSP AM/PM

Enter new digits for the date and time with the dial pad. The
cursor will advance automatically as each digit is entered.

Time must be entered in 12-hour format. AM/PM is changed
with a softkey.

If you need to make corrections, select
to move the cursor to the left.

MORE

The

When all changes have been made, press the
return to the User Options menu or press the SETUP key to
exit Setup Mode.

4

→ CLOCK)

key moves the cursor to the right.

Å

BKSP (backspace)

DONE key to

24 Tone Commander 8610/8620 User Guide

Setting Up Multifunction Keys

From the User Options menu, you can enter key labels, set up Speed
Dial and DSS keys, and enable call origination for Feature Activator
keys.

Call Appearance and Feature Activator keys must be assigned by a
Parameter Download or from the Installation Options menu.

From the User Options menu, select KEYS.
(

SETUP → USER

The status indicator for each key will indicate the current
setting:

Green – Call Appearance or DSS

Red – Feature Activator

Off – Unused or Speed Dial

On the phone or Button Expansion Module, press the
multifunction key to be programmed.

The selected key’s indicator will alternately flash red and
green.

The following key settings can be changed from the User Options
menu:

Call Appearance/DSS – select CA/DN or Direct Station
Selection mode, enter a dialing string for DSS.

→ KEYS)

Feature Activator – add a CALL option to originate a call
when sending the Feature Activator code.

Speed Dial – enter a dialing string for one-button speed
dialing.

Programming procedures for each key type are described below.

Tone Commander 8610/8620 User Guide 25

DSS Keys

DSS keys are a special type of Call Appearance/Directory Number
keys that are programmed with speed dial numbers to provide Direct
Station Selection. When the call appearance is idle or busy, DSS keys
act like Speed Dial keys, to call a station. When ringing, DSS keys act
like CA/DN keys, to answer a call. The LED indicator on the key shows
the status of the station’s call appearance (idle, ringing, hold, busy).

Shared call appearances for stations you wish to monitor must be
configured on your ISDN line. You must program the DSS number to
dial the monitored station on your phone (even if Parameter Download
is provided).

The Call Appearance number, key mode (CA or DSS), and
Directory Number will be shown in the top line of the display. If
the key is not currently set up as a DSS key, the DSS softkey
option will appear.

08=CA/DN# 5559876
DSS

Select DSS to enable the DSS option on this CA/DN key. You
can change the key back to standard CA/DN operation (no
DSS) by selecting CA/DN.

08=DSS/DN# 5559876
CA/DN DSS#

Select DSS#.

1001
|BKSP CLEAR PAUSE

Using the dial pad, enter the number you would dial to call the
monitored station.

If you need to make corrections while entering numbers,
select

Å

BKSP (backspace) to delete the previous digit.

CLEAR removes all digits, allowing you to start over.

26 Tone Commander 8610/8620 User Guide

“Smart” Pauses

Pauses are entered with the PAUSE softkey, and are shown
in the display as a P character. The first pause in a dial string
will delay dialing until the call is answered; additional pauses
delay dialing for one second. Enter multiple pauses to
increase the delay time.

Press the
or press the

DONE key twice to return to the key selection menu

SETUP key to exit Setup Mode.

Feature Activator Keys

Feature Activator keys must be assigned by your telephone installer.
You can change the call origination feature from the User Options
menu.

The CALL feature is not used with Lucent 5ESS Custom ISDN and
Avaya Definity Custom ISDN.

10=NETWORK FA#59 (CALL)
CALL

Select CALL if a call needs to be originated when the feature
is activated. When enabled, (CALL) will appear in the top line
of the display as shown above.

With CALL enabled, the feature is always activated within the
context of a call. Features that need to originate a call include
Call Forward (on Siemens EWSD), ICM intercom (on Nortel
DMS-100), and Call Pickup.

If the phone is on-hook when a Feature Activator key with
CALL enabled is pressed, a new call will be originated. If the
phone is already off-hook when the feature key is pressed, the
feature will be activated within the context of the current call.

Press the

DONE key twice to return to the key selection menu.

Tone Commander 8610/8620 User Guide 27

Speed Dial Keys

Speed Dial keys facilitate dialing for voice mail, auto attendant and
similar applications. Pressing a Speed Dial key with no active call will
originate a call on an idle call appearance and dial the selected
number. If a Speed Dial key is pressed while connected on an active
call, the speed dial number is dialed on that call. Speed dialing can be
used in conjunction with manual dialing. Any unused multifunction key
can be designated as a Speed Dial key. Speed Dial keys can also
include network feature activator codes.

Speed Dial keys can be programmed with up to 24 digits including 0-9,
#,

, and "Pause". The keys must be programmed at the terminal; they

*

are not set by a Parameter Download.
Dialing strings can include network feature activator codes, to simplify

the use of features such as Directed Call Pickup and Call Forwarding.

|BKSP FA PAUSE

Enter digits (24 maximum) with the dial pad.
After entering the first digit, pause, or feature activator, the FA

softkey will be replaced by CLEAR.

5553491000
|BKSP CLEAR PAUSE

If you need to make corrections while entering numbers,
select

Å

BKSP (backspace) to delete the previous digit.

CLEAR removes all digits, allowing you to start over. A Speed

Dial key will revert to 'Unused' if saved with a cleared dial
string.

“Smart” Pauses

Pauses are entered with the PAUSE softkey, and are shown
in the display as a P character. The first pause in a dial string
will delay dialing until the call is answered; additional pauses
delay dialing for one second. Enter multiple pauses to
increase the delay time.

28 Tone Commander 8610/8620 User Guide

Feature Activator Codes

Feature activator codes are assigned by your network service provider.
Consult with your network service provider for the required codes.

Feature Activator (FA) numbers are entered with the FA
softkey, and are shown in the display as an F character.

F must be the first character in the dialing string; the two
numeric digits immediately following the F indicate the
network feature activator code. The FA softkey is only
available when no digits have been entered.

|BKSP FA PAUSE

After entering F, the FA softkey will be replaced by CLEAR.
In the example below, the Speed Dial key sends feature code

‘57’ (Call Forward) followed by the directory number
‘555-1234’.

F579871234
|BKSP CLEAR PAUSE

When all digits have been entered, press the
return to the key selection menu.

Tone Commander 8610/8620 User Guide 29

DONE key to

Unused Keys

Any Speed Dial key can be changed to an Unused key by clearing the
dialing string.

Any Unused key can be changed to a Speed Dial key by adding a
dialing string – see page 28.

5553491000

|BKSP CLEAR PAUSE

Select CLEAR to remove the dialing string. The key is
converted to an Unused key.

|BKSP FA PAUSE

Press the

DONE key to return to the key selection menu.

30 Tone Commander 8610/8620 User Guide

Setting Up the Call Directory

Up to 36 numbers can be stored in the Call Directory. Directory entries
are similar to Speed Dial keys, but are accessed from a display menu.
Place your most frequently-dialed numbers on Speed Dial keys, if
available, and put other numbers in the directory.

Directory entries are displayed on nine screen pages, with four entries
per page. The current directory page number (1-9) will be shown at the
upper right corner of the display.

From the User Options menu, select DIR.
(

SETUP → USER

Select a directory page by pressing a dial pad key (1-9), or
press the
the desired page is displayed.

Select a directory entry by pressing the softkey below the
name display.

You can edit an existing entry or add a new one by pressing
the softkey below an entry position.

MORE

→ DIR)

key to cycle through the nine pages until

4

SELECT A SOFTKEY PAGE1\
Jim G Home

Using the dial pad, enter a name (5 characters max.) to
identify the directory entry. Press the dial pad key repeatedly
until the desired upper case letter, lower case letter, or
number appears in the display. For example, to enter the letter
‘L’, press the 5 key 3 times. Spaces and punctuation can be
entered with the # and

After a short delay, the flashing cursor will advance to the next
character. Press the
move to the next character.

If you need to make corrections while entering the name,
select

Å

BKSP (backspace) to delete the current character

and move back to the previous one.

keys.

∗

MORE

key if you want to manually

4

DIRECTORY NAME:Steve
|BKSP CLEAR MOVE NUMBER

Tone Commander 8610/8620 User Guide 31

Select NUMBER.
Enter the number to dial with the dial pad. Dialing pauses are

entered with the PAUSE softkey – see page 28.

If you need to make corrections while entering numbers,
select

Å

BKSP (backspace) to delete the previous digit.

CLEAR removes all digits, allowing you to start over.

5551212
|BKSP CLEAR PAUSE NAME

When all digits have been entered, press the
return to the Select A Softkey menu or press the
to exit Setup Mode.

SELECT A SOFTKEY PAGE1\
Jim G Home Steve

Moving a Directory Entry

Select MOVE from the Name screen if you want to move a
directory entry to a new location.

PICK NEW SOFTKEY PAGE1\
Jim G Home Steve

Press the softkey for the new location; select a new page first
with the dial pad or the
directory page.

MORE

DONE key to

SETUP key

key if moving to a different

4

Deleting a Directory Entry

Select CLEAR from the Name screen to delete a directory
entry. The entry’s name and number will be deleted
immediately.

32 Tone Commander 8610/8620 User Guide

Personal Ringing Options

Ringing Tone

Your telephone has eight distinct ringing tones available. A single
unique ringing tone can be assigned to each terminal, or individual
unique ringing tones can be assigned to each call appearance. In office
environments with multiple terminals, unique ringing tones for each
terminal can help identify ringing stations. Individual unique ringing
tones for each call appearance are useful for vision-impaired users, or
for users that handle call answering for multiple clients.

From the User Options menu, select RING.
(

SETUP → USER

Select the TONE option.
All multifunction keys that are programmed for call

appearances or DSS will have a steady green indication.
‘ALL KEYS’ will be shown in the top line of the display if all

keys are currently set to use the same ringing tone.

→ RING)

RINGING TONE=5 ALL KEYS
KEYPAD 1-8 OR LINE KEY

If individual call appearances are using unique ringing tones,
the setting for the first call appearance key will be shown in
the top line, and the call appearance key’s indicator will
alternately flash red and green.

RINGING TONE=3 KEY01
KEYPAD 1-8 OR ALL

To use the same ringing tone for all call appearance keys,
select ALL (if shown in the display), then press a dial pad key
(1-8) to select a ringing tone and hear a sample of the tone.

RINGING TONE=6 ALL KEYS
KEYPAD 1-8 OR LINE KEY

Tone Commander 8610/8620 User Guide 33

To use individual ringing tones, press a lit call appearance
key, then press a dial pad key (1-8) to select a ringing tone for
the call appearance and hear a sample of the tone. Repeat for
other call appearance keys.

RINGING TONE=4 KEY02
KEYPAD 1-8 OR ALL

When finished, press the
Ringing menu or press the SETUP key to exit Setup Mode.

DONE key to return to the Personal

Off-Hook Ringing Options

Incoming calls ring at a muted volume level when you are off-hook on
another call. You can select normal ringing or a single burst of the
ringing pattern.

From the User Options menu, select RING.
(

SETUP → USER

Select the OFFHK option.
The current off-hook ringing setting will be displayed.

→ RING)

OFFHOOK RING=SINGLE
NORMAL SINGLE

Select NORMAL or SINGLE to change the setting.
Press the

or press the SETUP key to exit Setup Mode.

DONE key to return to the Personal Ringing menu

34 Tone Commander 8610/8620 User Guide

Ringing Control for Individual Call Appearances

You can control the audible ringing at your telephone for each call
appearance.

Call appearances set to ALWAYS will ring immediately. Use this setting
for your primary call appearances.

NEVER completely disables ringing on the call appearance. Use this
selection for monitored call appearances that are normally answered
elsewhere.

WAIT delays ringing at your telephone for 2 to 7 ringing cycles (6
seconds per cycle). Use this option for backup answering on call
appearances that are primarily answered on other terminals.

Calls that do not ring, due to the ringing control selection, do not
display call information and are not recorded in the call log.

From the User Options menu, select RING.
(

SETUP → USER

Select CONTROL.
All multifunction keys that are programmed for call

appearances or DSS will have a steady green indication.
Press a lit key to view its current ring control setting.

→ RING)

KEY01=ALWAYS RING \
ALWAYS NEVER WAIT2 WAIT3

KEY01=ALWAYS RING \
WAIT4 WAIT5 WAIT6 WAIT7

If you want to change the setting for the selected key, select
ALWAYS, NEVER, or WAIT2-WAIT7.

Press the
or press the SETUP key to exit Setup Mode.

DONE key to return to the Personal Ringing menu

Tone Commander 8610/8620 User Guide 35

Call Preference Options

(National ISDN only)

Call Preference determines what happens when you lift the handset or
press the
Preference is controlled by the network.

RING preference will automatically select the oldest audibly ringing call
appearance; if there is no ringing call appearance, an idle one is
automatically selected. Call appearances that are in an alerting state,
but are not audibly ringing (refer to the Ringing Control setting above)
are not selected.

IDLE preference always automatically selects an idle call appearan ce,
even if another one is ringing.

NONE disables automatic call appearance selection; you must
manually press a Call Appearance key to originate a call.

Idle call appearances are always automatically selected for transfer
and conference operations, and when initiating calls with a Speed Dial,
DSS, REDIAL, or dial pad key.

Call Preference must be programmed at the terminal; it is not set by a
Parameter Download.

SPKR key. For Lucent 5ESS Custom ISDN service, Call

From the User Options menu, select PREF.
(

SETUP → USER

→ MORE

→ PREF)

4

CALL PREFERENCE=RINGING
RING IDLE NONE

Select RING, IDLE, or NONE.
Press the

press the SETUP key to exit Setup Mode.

36 Tone Commander 8610/8620 User Guide

DONE key to return to the User Options menu or

Handset/Headset Configuration

Voice Mode

Select handset or headset operation with this option. Speakerphone
mode and the hookswitch are disabled in headset mode; the SPKR key
is used in place of the hookswitch.

From the User Options menu, select VOICE.
(

SETUP → USER

→ MORE

→ VOICE)

4

VOICE MODE=HEADSET
HAND HEAD VOLUME

Select HAND or HEAD to select handset or headset mode.
Press the

press the SETUP key to exit Setup Mode.

DONE key to return to the User Options menu or

Preset Volume Levels

Preset volume levels for handset and headset operation may be set to
match a particular headset’s transmission characteristics, or provide
higher preset volume levels for hearing impaired users. Preset
speakerphone volume level is set when the volume is changed during a
call, and is not changed between calls.

The telephone is reset to preset volume levels whenever a call is
originated or answered. Receiver volume levels set with the Volume
keys are used only for the duration of a call.

This option sets preset volume levels for the current mode, handset or
headset. Separate preset receive levels are stored for handset and
headset modes. Transmit volume level is not adjustable for the
handset.

Select VOICE.
Select VOLUME.

The display will show the current preset volume settings.

VOLUME:RCV=04 XMT=05
RCV+ RCV- XMT+ XMT-

Tone Commander 8610/8620 User Guide 37

Receive (handset and headset)

Select RCV- or RCV+ to adjust the receiver volume level.
The new setting will be shown in the display.

Transmit (headset only)

Select VOICE.
Select XMT- or XMT+ to adjust the headset’s transmit volume

level.
The new setting will be shown in the display.

Press the
press the SETUP key to exit Setup Mode.

Adjusting the Display Contrast

This setting adjusts the contrast of the display to compensate for
viewing position and lighting conditions.

From the User Options menu, select DISPLY.
(

SETUP → USER

Select (-) to lighten the display (less contrast), or (+) to
darken the display (more contrast).

The display contrast will change, and a bar graph will show
the new contrast setting.

DONE key to return to the Voice Mode menu or

→ MORE

→ DISPLY)

4

CONTRAST [{{{{{ ]
(-) (+)

Press the
press the SETUP key to exit Setup Mode.

DONE key to return to the User Options menu or

38 Tone Commander 8610/8620 User Guide

Setting a Call Log Password

You can set a password to prohibit unauthorized entry into your Call
Log.

From the User Options menu, select PASSWD.
(

SETUP → USER

If a password is currently set, the display will prompt you to
enter your password prior to making changes.

→ MORE

→ PASSWD)

4

CALL LOG PASSWORD
SET CLEAR

Creating/Changing Your Password

Select SET.

NEW PASSWORD:
|BKSP

Enter a new 4 to 11 digit password with the dial pad.

If you need to make corrections, select
to delete the previous digit.

Å

BKSP (backspace)

Press the

DONE key.

ENTER AGAIN:
|BKSP

Repeat the password when prompted to verify the new entry.

Tone Commander 8610/8620 User Guide 39

Press the DONE key.
“PASSWORD SET” will be displayed to confirm the new

password.

PASSWORD SET

Record your password for future reference.

Press the
press the SETUP key to exit Setup Mode.

DONE key to return to the User Options menu or

Removing the Password

Select CLEAR.
“PASSWORD CLEARED” will be displayed to confirm that the

password has been removed.

PASSWORD CLEARED

Press the
the SETUP key to exit Setup Mode.

DONE key to return to User Options menu or press

What to do if you lose your password

Contact your system administrator or call Tone Commander technical
support at [phone] in the event you misplace your password.
You will need to report the serial number of your telephone to receive a
new password.

Your telephone installer or system administrator can use the RESET
option in the Installation Options menu to remove all passwords The
Installation Options menu may be password protected. This option will

clear all programmed numbers and settings in your phone.

40 Tone Commander 8610/8620 User Guide

Appendix A

User Options Menu Tree

USER (User Options)

CLOCK (Set Time and Date) ......................................... page 24

KEYS ................................................................................ page 25

CA/DN Keys:

DSS (Direct Station Select) .................................... page 26

DSS# (Enter/Edit DSS Dialing String)

CLEAR (Remove Dialing String)
PAUSE (Dialing Pause)

CA/DN (No DSS)

Feature Activator Keys: ............................................... page 27

CALL (Originate a Call – National ISDN only)

Speed Dial Keys: ......................................................... page 28

PAUSE (Dialing Pause)
FA (Feature Activator)
CLEAR (Remove Dialing String)

Unused Keys ............................................................... page 30

DIR (Call Directory) ......................................................... page 31

RING (Personal Ringing) ................................................ page 33

TONE (Ringing Tone) ............................................. page 33

ALL (All Keys use the same Ringing Tone)

OFFHK (Off-Hook Ringing) .................................... page 34

NORMAL
SINGLE (Single Burst)

CONTROL (Ringing Control) .................................. page 35

ALWAYS (Ring Immediately)
NEVER (Never Ring)
WAIT2 (Wait 2 Ring Cycles / 12 seconds)
WAIT3 (Wait 3 Ring Cycles / 18 seconds)
WAIT4 (Wait 4 Ring Cycles / 24 seconds)
WAIT5 (Wait 5 Ring Cycles / 30 seconds)
WAIT6 (Wait 6 Ring Cycles / 36 seconds)
WAIT7 (Wait 7 Ring Cycles / 42 seconds)

Tone Commander 8610/8620 User Guide 41

PREF (Off-hook Call Preference – National ISDN only) . page 36

RING (Answer Ringing Call)
IDLE (Select Idle Call Appearance)
NONE (Manual Call Appearance Selection)

VOICE (Voice Mode) ...................................................... page 37

HAND (Handset)
HEAD (Headset)
VOLUME

RCV+/- (Receive Volume Up/Down)
XMT+/- (Transmit Volume Up/Down,

Headset only)

DISPLY (Display Contrast) ............................................. page 38

+ (Increase Contrast)

- (Decrease Contrast)

PASSWD (Call Log Password) ....................................... page 39

SET, CLEAR

42 Tone Commander 8610/8620 User Guide

Appendix B

Warranty and Service

Tone Commander Product Warranty

For a period of one year from date of dealer purchase, but not to
exceed 16 months from date of manufacture, Tone Commander
Systems, Inc. (Tone Commander) warrants its products to be free from
defects in material and workmanship under conditions of normal use
and service. Tone Commander shall, at its option, repair or replace any
defective product which, in its opinion, has not been misused,
damaged, or improperly installed.

Repair or replacement under this warranty will be performed at Tone
Commander's factory. Authorization must be obtained from Tone
Commander prior to returning a product for repair. Freight must be
prepaid for all units returned to Tone Commander. Units repaired under
warranty will be shipped UPS Ground (or equivalent), freight prepaid by
Tone Commander.

Products that are older than the warranty period, but less than 7 years
old, or still manufactured by Tone Commander may be repaired at the
factory for a flat rate charge. Repaired out-of-warranty units are
warranted for 90 days from the date of repair.

The repair or replacement of a product under this warranty represents
the entire obligation of Tone Commander; Tone Commander shall not
be liable for any special or consequential damages resulting from or
caused by any defect, failure, incapacity or malfunction of any of its
products.

The foregoing express warranty is in lieu of all other warranties,
express or implied, including but not limited to any implied
warranty of merchantability, fitness, or adequacy for any
purpose or use, quality, productiveness or capacity; Tone
Commander, to the extent permitted by law, hereby disclaims
all such other warranties.

Tone Commander 8610/8620 User Guide 43

Appendix C

UL/FCC Statements

Important Safety Instructions

1. Never install telephone wiring during a lightning storm.

2. Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

3. Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.

4. Use caution when installing or modifying telephone lines.

When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of fire, electric shock and injury to persons,
including the following:

5. Read and understand all instructions.

6. Follow all warnings and instructions marked on the product.

7. Unplug the line cord before cleaning. Do not use liquid or aerosol cleaners.

Use a damp cloth for cleaning.

8. Do not use this product near water, for example, near a bathtub, wash
bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming
pool.

9. Do not place this product on an unstable cart, stand, or table. The product
may fall, causing serious damage to the product.

10. This product shou ld be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power
supply to your home, consult your dealer or local power company.

11. Do not allow anything to rest on the power cord. Do not locate this product
where the cord will be abused by persons walking on it.

12. Do not overlo ad wall outlets and extension cords as this can result in the
risk of fire or electric shock.

13. Never push objects of any kind into this product through any openings as
they may touch dangerous voltage points or short out parts that could
result in a risk of fire or electric shock. Never spill liquid of any kind on this
product.

44 Tone Commander 8610/8620 User Guide

14. To reduce the risk of electric sh ock, do not disassemble this product, but
take it to a qualified serviceman when some service or repair work is
required. Opening or removing covers may expose you to dangerous
voltages or other risks. Incorrect reassembly can cause electric shock
when the appliance is subsequently used.

15. Unplug this product from the wall outlet and refer servicing to qualified
service personnel under the following conditions:

A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating

instructions. Adjust only those controls that are covered by the
operating instructions, because improper adjustment of other controls
may result in damage and will often require extensive work by a

qualified technician to restore the product to normal operation.
E. If the product has been dropped or the case has been damaged.
F. If the product exhibits a distinct change in performance.

16. Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.

17. Do not use the telepho ne to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

Tone Commander 8610/8620 User Guide 45

FCC Requirements

The Tone Commander Models 8610T, 8610U, 8620T, and 8620U comply
with Part 68 of the FCC Rules. The label affixed to this equipment contains,
among other information, the FCC Registration for this equipment. You
must, upon request, provide this information to your telephone company.

The following jacks must be ordered from the telephone company in order
to interconnect this product with the public communication network: RJ49C.

If your 8610 or 8620 causes harm to the telephone network, the Telephone
Company may discontinue your service temporarily. if possible, they will
notify you in advance. But if advance notice is not practical you will be
notified as soon as possible. You will be informed of your right to file a
complaint with the FCC.

Your telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the proper functioning of your
equipment. If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.

The 8610 and 8620 are hearing-aid compatible (HAC) per Section 68.316,
FCC Rules and Regulations.

If you have trouble with the 8610 or 8620, please refer to the
Troubleshooting section in this manual, or contact us at the address listed
on the back of this manual for information on obtaining service or repairs.
The telephone company may ask that you disconnect the telephone from
the network until the problem has been corrected or until you are sure that
the equipment is not malfunctioning.

NOTE: This equipment has been tested and found to comply with the limits

for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own
expense.

46 Tone Commander 8610/8620 User Guide

13-280195 Rev.

C

©2006

11609 49th Place West

Mukilteo, WA 98275-4255

[phone] [phone]

Fax: [phone]

www.tonecommander.com