6210 / 6220
User Manual
Tone Commander 6210/6220 User Manual i
Contents
Introduction .......................................................................................... 1
General Features ............................................................................... 1
Models/Options .................................................................................. 1
Controls and Indicators ...................................................................... 2
Operation .............................................................................................. 5
Placing a Call ..................................................................................... 5
Answering a Call ................................................................................ 7
Bridging a Shared Call Appearance................................................... 8
Displaying Call Appearance Information............................................ 8
Holding Calls ...................................................................................... 8
Transferring Calls ............................................................................... 9
Conferencing Calls............................................................................. 9
Using Network Features................................................................... 10
Using the Call Log............................................................................ 11
Using the Call Directory ................................................................... 14
Using the Speakerphone.................................................................. 15
Using Voice Announce..................................................................... 16
Using a Headset............................................................................... 17
Adjusting the Receive Volume ......................................................... 17
Adjusting the Ringer Volume............................................................ 17
Installation .......................................................................................... 18
Ordering ISDN Service..................................................................... 18
6210T/6220T Installation.................................................................. 18
6210U/6220U Installation................................................................. 21
Wall Mounting................................................................................... 23
Configure the Set ............................................................................. 24
Customize your Phone..................................................................... 26
Label the Set .................................................................................... 27
Installation Options ........................................................................... 28
Installation Options Menu................................................................. 28
SPID Entry........................................................................................ 29
Parameter Download ....................................................................... 30
Configuring Keys.............................................................................. 30
ii Tone Commander 6210/6220 User Manual
Terminal Mode ................................................................................. 36
Installation Password ....................................................................... 37
Reset to Factory Default Settings .................................................... 39
Voice Announce ............................................................................... 40
Administration Options..................................................................... 44
Administration Options Menu ........................................................... 44
Local Inspect .................................................................................... 44
Version ............................................................................................. 48
Test .................................................................................................. 50
Diagnostic Display............................................................................ 52
Restart.............................................................................................. 52
Viewing the Error and Download Logs............................................. 53
User Options ...................................................................................... 54
User Options Menu .......................................................................... 54
Setting the Time and Date ............................................................... 55
Setting Up Speed Dial Keys............................................................. 55
Setting Up the Call Directory............................................................ 57
Personal Ringing Options ................................................................ 59
Call Preference Options ................................................................... 61
Handset/Headset Configuration ....................................................... 62
Adjusting the Display Contrast ......................................................... 63
Setting a Call Log Password ............................................................ 64
Troubleshooting................................................................................. 66
Inoperable Telephone Recovery Procedures .................................. 66
Telephone Configuration Troubleshooting....................................... 68
Appendix A Ordering ISDN Service............................................... 69
Recommended Button Assignments................................................ 70
Appendix B Setup Menu Tree........................................................ 71
Appendix C Warranty and Service................................................. 75
Appendix D Specifications ............................................................. 76
Factory Default Settings................................................................... 77
Appendix E UL/FCC Statements ................................................... 78
Tone Commander 6210/6220 User Manual 1
Introduction
General Features
________________________
Tone Commander 6210 and 6220 ISDN Telephones are easy to use
multiline terminals with advanced automatic setup capabilities. S/T and
U interface models are available with 10 or 20 call appearances. The
phones support either National ISDN or Lucent 5ESS Custom ISDN.
Features of the 6210 and 6220 include:
• AutoSPID and
Parameter Download
• Automatic Switch Type
Detection
• Call Log • Message Waiting Indication
• Call Timer • Ringing Control for Shared Lines
• Last Number Redial • Desktop or Wall Mounting
• Speed Dial • Tilt Display
• Hot Key Dialing • Integrated Speakerphone
• Direct Station Select • Voice Announce
• Call Directory • Handset or Headset Operation
• Flexible Ringing Options
Models/Options
_________________________
Four 6200 series ISDN telephone models are available. The models
differ in the number of multifunction keys provided and type of ISDN
connection.
The S/T models require an external NT1 Network Termination, such as
Tone Commander’s NT1U-220TC. Two S/T telephones can share a
single ISDN line in a multi-point arrangement.
U models include a built-in NT1, allowing direct connection to the ISDN
line in point-to-point arrangements. An additional S/T jack allows
another terminal device to be connected to the network through the
built-in NT1.
Options include the 6030X Expansion Module, which adds 30
multifunction keys to any 6210 or 6220 phone, the 6001TA RS-232
Terminal Adapter for interfacing the phone with any TAPI-compliant
Windows application, and the 6002TA Analog Port Terminal Adapter
for interfacing with any standard analog telephone device.
2 Tone Commander 6210/6220 User Manual
Model Multifunction Keys ISDN Connection
6210T
10 (40 with 6030X) S/T
6220T
20 (50 with 6030X) S/T
6210U
10 (40 with 6030X) U
6220U
20 (50 with 6030X) U
Controls and Indicators
__________________
Tone Commander 6210/6220 User Manual 3
1) Display – shows the call state, caller ID, dialed digits, network call
control messages, and elapsed time during calls. When not on a
call, the date, time of day, and softkey options are displayed.
The viewing angle can be adjusted by tilting the display, then
changing the contrast setting – see page 63.
2) Softkeys (4) – select the function displayed above the key on the
second line of the display.
3) Call Key – selects the Call Directory, Call Log, and Call
Identification Display modes.
4) Setup Key – enters Setup Mode.
5) Done Key – exits the current menu, saves any changes made, and
returns to the previous menu options.
6) More
4
Key – cycles through the menu option groups in Setup
Mode.
7) Message Indicator – a bright red indicator is lit when messages
are waiting; controlled by the network.
8) Multifunction Keys – select call appearances, activate network
features, or dial personal speed dial numbers. Red and green
indicators on the keys show call appearance and feature status.
The optional 6030X Expansion Module provides 30 additional
multifunction keys.
Call Appearance State Indication
Idle
OFF
Call Ringing
Green – flashing
In Use by You
Green – on steady
On Hold by You
Green – winking
In Use at Another Terminal
Red – on steady
On Hold at Another Terminal
Red – winking
9) Volume Keys – adjust the receiver/speaker volume when on a call;
adjust the ringer volume when on-hook.
10) Mute Key – mutes the microphone when using the speakerphone
or handset/headset. A red indicator on the key is lit when mute is
active.
4 Tone Commander 6210/6220 User Manual
11) Speaker Key – enables/disables the speakerphone. A green
indicator on the key is lit when the speakerphone is in use.
12) Dial Pad – dials telephone numbers, and sends DTMF tones to
external equipment such as voice mail systems. The dial pad is
used for number entry during setup.
13) Transfer Key – places the current call on hold, and selects an idle
call appearance for transferring the call. A second press completes
a transfer.
14) Conference Key – adds other parties to a conference call.
15) Drop Key – removes the last party added to a conference call, or
disconnects you from a call when not in conference mode.
16) Hold Key – places a call on hold.
17) Microphone – used for hands-free (speakerphone) calling; located
in front of the Hold key on the bottom of the telephone.
18) Handset/Headset Jack – a jack on the side of the telephone
connects to the handset or a standard headset.
Tone Commander 6210/6220 User Manual 5
Operation
Placing a Call
___________________________
Selecting a Call Appearance
If the Call Preference option (page 61) is set to Idle or Ringing, your
telephone will automatically select an idle call appearance when you go
off-hook, or activate the speakerphone when you press a Speed Dial,
DSS, REDIAL, dial pad, or UNANS-DIAL key while on-hook.
Automatic Call Appearance Selection
Lift the handset, press the Spkr key, or press a dial pad key to
select an idle call appearance.
Manual Call Appearance Selection
Press an idle (unlit) call appearance key.
Dialing
Wait for dial tone.
Dial the number with the dial pad.
The dialed number will be displayed briefly, then the network
will confirm the dialed digits in the display.
The call duration timer begins when you are connected.
Hot Key Dialing
Begin dialing by pressing a dial pad key while on-hook. An idle
call appearance, if available, will be selected automatically.
6 Tone Commander 6210/6220 User Manual
Last Number Redial
The Redial feature dials the last number that was dialed with the dial
pad or a Speed Dial key. Digits dialed after a call is connected are not
saved.
Select REDIAL to redial the last number.
Using the Call Log – refer to page 11.
Using the Call Directory – refer to page 14.
Using Speed Dial Keys
Speed Dial keys automatically dial a series of up to 24 digits when
pressed. If your telephone is on-hook, an idle call appearance will be
selected before dialing. If you are already on a call, the digits will be
dialed using DTMF tones on that call.
Use Speed Dial keys to dial frequently-called numbers, to activate
network features that include a directory number, and to speed up
dialing of access numbers for voice mail, auto attendant, and similar
systems.
Any unused multifunction key can be programmed as a Speed Dial key
– see page 35.
Press a Speed Dial key to dial a number.
The dialed digits will be shown in the display.
Tone Commander 6210/6220 User Manual 7
Using DSS Keys
DSS keys are a special type of Call Appearance/Directory Number
keys that are programmed with speed dial numbers to provide Direct
Station Selection. When the call appearance is idle or busy, DSS keys
act like Speed Dial keys, to call a station. When ringing, DSS keys act
like CA/DN keys, to answer a call.
Press an idle DSS key to dial the selected station number.
If the station associated with the DSS key is ringing, the call
appearance will be answered.
Answering a Call
________________________
When a call is ringing, the display will show the calling number (if
available) and the called number.
Lift the handset or press the Spkr key to answer the ringing
call shown in the display.
To answer a different ringing call, press the ringing Call
Appearance key before going off-hook.
Call Preference
If the Call Preference option (page 61) is set to Ringing, your telephone
will automatically answer the ringing call shown in the display when you
lift the handset or press the Spkr key.
Ringing Control
The Ringing Control option (page 60) determines how calls ring at your
telephone. Individual call appearances can be set to always ring, never
ring, or ring after a delay.
8 Tone Commander 6210/6220 User Manual
Bridging a Shared Call Appearance
________
You can bridge (connect to) an active call on a call appearance that is
shared with other terminals, unless call privacy is enabled at the
network.
Press the busy Call Appearance key for the call you want to
bridge.
Lift the handset or press the Spkr key.
The call duration timer begins when you are connected to the
call.
To disconnect from the call, replace the handset or press the
Spkr key. The other parties will remain connected.
Displaying Call Appearance Information
____
Press the Call key.
Select ID (Shortcut – you can skip this step and immediately
press Call Appearance keys).
Press Call Appearance keys.
Network call information will be displayed for currently active
keys.
"NO CALL INFORMATION" and the assigned directory
number, if available, will be displayed for idle keys.
Press the Call or Done key when finished.
Holding Calls
___________________________
Press the Hold key or another Call Appearance key to place
the currently connected call on hold.
The held call appearance indicator will wink with a green light.
Press the held Call Appearance key to return to the call.
Call
Done
Tone Commander 6210/6220 User Manual 9
Transferring Calls
_______________________
Use this feature to transfer an active call to another party.
Press the Tran key while in an active call.
The current call is placed on hold, and an idle call appearance
is automatically selected. The Tran indicator flashes (on some
network switch types, the Conf indicator may light instead of
the Tran indicator).
Dial the party you want to transfer the call to with the dial pad
or a Speed Dial key.
Wait until the called party answers to announce the call, or
transfer it immediately before the called party answers.
Press the Tran key again to transfer the call.
DSS Transfer
While on an active call, press the Tran key.
Press the DSS key for the destination party.
Press the Tran key to transfer the call.
Conferencing Calls
______________________
You can initiate multi-party conference calls. Conferences are limited to
3 or 6 parties, depending on your network configuration.
Conferencing a New Call
Press the Conf key while on an active call.
The current call is placed on hold and an idle call appearance
is automatically selected. The Conf indicator lights.
Dial the party you wish to add to the conference.
After the added party answers, press the Conf key to
conference all parties together.
Repeat the above steps to add another party.
10 Tone Commander 6210/6220 User Manual
Conferencing a Held Call
Press the Conf key while you are on an active call with
another call on hold.
The current call is placed on hold and an idle call appearance
is automatically selected. The Conf indicator lights.
Press the Call Appearance key for the held call you wish to
add to the conference.
Press the Conf key to conference all parties together.
Repeat the above steps to add another party.
Dropping the Last Party
Press the Drop key to remove the last party added to a
conference.
Terminating a Conference
Replace the handset or press the Spkr key to terminate a
conference, removing yourself and all other parties.
Depending on your network configuration, other parties in the
conference may remain connected or be disconnected.
Using Network Features
__________________
Feature Activator keys access features provided by the telephone
network. A feature is active when the key’s red indicator is on.
Some commonly available features are listed below. Consult your
service provider for more information.
Call Forwarding
Forwards ringing calls to another number. When the Call Forward key
indicator is lit, incoming calls will be forwarded.
Tone Commander 6210/6220 User Manual 11
Privacy
Prevents other users from bridging on your active call.
Group Call Pickup
Answers a call ringing at another telephone in your workgroup.
Directed Call Pickup
Answers a call ringing at a specified telephone.
Automatic Callback (Recall)
Calls you when a dialed busy station becomes idle, then redials the
station when you answer.
Message Waiting
Lights the Message Indicator on your telephone when you have a voice
mail message.
Using the Call Log
_______________________
What does the Call Log Do?
The call log maintains a running list of the last 100 incoming or
outgoing calls from your telephone. You can view the caller ID number
(if available), the date and time of the call, and elapsed time for
connected calls.
Types of Calls in the Call Log
Unanswered Incoming Calls – calls that rang at your telephone, and
were not answered. Forwarded calls are not logged.
Answered Incoming Calls – calls that were answered at your
telephone.
Outgoing Calls – calls originating from your telephone.
12 Tone Commander 6210/6220 User Manual
Viewing the Call Log
Press the Call key.
Select LOG.
A password may be set to prevent unauthorized entry
into your call log. When prompted for a password,
enter your 4-digit password with the dial pad. Press
the Done key after entering the password.
To change or remove the password, please refer to
page 64.
Select the type of call you want to view – UNANS
(unanswered), ANSWD (answered), or OUT (outgoing).
A key indicator will alternately flash red and green to identify
the call appearance that was used for the logged call.
To view a previous (older) call in the log, select
Å
BACK.
To return to the last displayed (newer) call in the log, press the
More4 key.
To delete a call from the log, select DELETE.
To view the elapsed call time for answered calls, select TIME.
To return to the time and date display, select DATE.
Call
9:42a 4/15 425-349-1234
DELETE DIAL TIME |BACK
00:25:12 425-349-1234
DELETE DIAL DATE |BACK
CALL MENU
DIR LOG ID
SELECT CALL LOG TYPE
UNANS ANSWD OUT
Tone Commander 6210/6220 User Manual 13
Shortcut to the Unanswered Call Log
If any calls ringing at your telephone were unanswered,
UNANS will appear in the display. You can select UNANS to
enter directly into the Unanswered call log. After you have
viewed the unanswered call log, the UNANS display indication
will clear until new calls are received.
Dialing a Call Log Entry
With the call you want to dial showing in the call log display,
select DIAL.
An idle call appearance will be automatically selected. The
directory number from the log will be shown in the second line
of the display. For outgoing calls, all digits that were dialed to
complete the original call are shown.
Add any required prefixes, then press the softkey under the
directory number to dial the digits displayed.
3=Dial:
4253491234
3=91
4253491234
14 Tone Commander 6210/6220 User Manual
Using the Call Directory
__________________
What is the Call Directory?
The Call Directory is a softkey-based speed dialing system that can
store up to 36 entries. A name display identifies each entry. Use the
directory to store frequently-dialed numbers when additional Speed
Dial keys are not available.
Directory entries are displayed on nine screen pages, with four entries
per page. The current directory page number (1-9) will be shown at the
upper right of the display.
Dialing from the Call Directory
Press the Call key.
Select DIR (Shortcut – you can skip this step and press a
dial pad key to select a directory page).
To see a different directory page, select a page by pressing a
dial pad key (1-9), or press the More4 key to cycle through
the nine pages until the desired page is displayed.
Press the softkey that is under the number you want to dial.
To exit the Call Directory, press the Call key again.
To add or change directory entries, see page 57.
CALL MENU
DIR LOG ID
DIRECTORY PAGE1\
Jim G Home
Call
More
Call
Tone Commander 6210/6220 User Manual 15
Using the Speakerphone
_________________
The speakerphone feature allows two-way hands-free conversation
and on-hook dialing.
Placing and Answering Calls
The Call Preference option (page 61) determines the behavior of your
telephone when the Spkr key is pressed. If this option is set to Idle or
Ringing, your telephone will automatically select an idle call
appearance when you press the Spkr key, or activate the
speakerphone when you press a Speed Dial or DSS key while onhook.
With the Ringing option selected, you can answer a ringing call
appearance by pressing the Spkr key.
Muting the Microphone
You can mute the microphone for privacy. The other party will not be
able to hear you, but you can still hear the other party.
Press the Mute key to disable or enable the microphone.
The indicator light on the Mute key will be on when the
microphone is muted.
Muting is turned off when you change from speakerphone to
handset use.
The microphone is located in front of the rubber pad on the
bottom of the telephone, in front of the Hold key.
For proper speakerphone operation, make sure that the
telephone is placed directly on a hard surface, and the
microphone is unobstructed.
16 Tone Commander 6210/6220 User Manual
Using Voice Announce
___________________
The Voice Announce feature may be used to provide hands-free call
announcing of screened calls or station-level paging when your phone
is on-hook. Incoming calls that meet specific predefined criteria (see
page 40) can be answered automatically by the speakerphone. The
microphone can be automatically disabled for announcing only, or
enabled to allow two-way conversations. You can enable or disable
Voice Announce at any time.
Enabling/Disabling
When the phone is idle, the display will show the current Voice
Announce state.
The Voice Announce state is shown only if Voice Announce
keys have been set up as explained on page 40.
Press the softkey beneath the VA display to enable or disable
Voice Announce.
Receiving Voice Announce Calls
Calls selected for voice announcing will be answered automatically.
You and the caller will hear a double beep if your microphone is muted,
or a single beep if your microphone is enabled. The call will disconnect
when the caller hangs up. After the call has been answered, you can
pick up the handset for a private conversation, turn muting on or off,
press the Spkr key to disconnect, and perform other normal call
operations. Voice Announce is disabled when you are on an active
call with the handset, headset, or speakerphone.
CAUTION – If Call Announce is enabled for a calling directory number,
the caller should not transfer calls unscreened (blind) to your
telephone, otherwise the transferred call will be answered using Voice
Announce.
UNANS VA ON
Tone Commander 6210/6220 User Manual 17
Using a Headset
________________________
Headset Mode Operation
Your telephone can be set for handset or headset use (see page 62).
With a headset, the Spkr key is used as the hookswitch, and the
speakerphone feature is disabled.
Optimizing the Phone to Match Your Headset
Headset models may vary in their microphone sensitivities and receive
levels. Your telephone provides adjustments for transmit and receive
levels to accommodate most headsets – see page 62.
Adjusting the Receive Volume
_____________
The Vol5 and Vol6 keys adjust the receive volume level for the
handset, headset, and speakerphone while you are on a call.
The telephone stores individual preset volume settings for the handset
and headset. Volume settings return to the programmed preset levels
after a call is completed. See page 62 to change the preset values.
Changes to speakerphone volume levels are retained after a call is
completed.
Adjusting the Ringer Volume
______________
The Vol5 and Vol6 keys adjust the ringer volume while you are not
on a call.
The telephone will ring once with the new ringer volume setting, and
the new setting will be shown briefly in the display.
When the volume is at the lowest setting, the phone will display
"RINGER OFF" instead of the date and time when idle. Press the Vol
5
key while you are not on a call to enable the ringer.
RINGER OFF
REDIAL
18 Tone Commander 6210/6220 User Manual
Installation
Ordering ISDN Service
___________________
ISDN ordering forms may be supplied by your service provider. You
can also print forms using the PC-based Configuration Wizard. Please
refer to Appendix A in this manual.
Consult your service provider to plan your service installation. Allow
adequate time after cutover for testing of all call appearances and
programmed features. Ask your service provider for your SPID
numbers, and confirm the installation date.
6210T/6220T Installation
__________________
S/T models require an external NT1.
Set the Termination Switches
on the Telephone and NT1
Set the termination switches on the bottom of the telephone and on the
NT1 to match the termination impedance to your premises wiring
configuration. Several typical wiring configurations are shown below,
with the appropriate switch setting.
Available switch settings are OFF
and 100 ohms.
We recommend the use of Category 3 or better unshielded twisted pair
cable with T568A or T568B connector wiring. Distances shown are the
maximums for 24-gauge cable, and may vary for other cable types.
Tone Commander 6210/6220 User Manual 19
Basic Multipoint:
(recommended for most applications)
Short Multipoint:
Extended Point-to-Point:
Line and Power Connections
Power for the telephone may be provided on PS1 (phantom power on
the transmit and receive pairs from the NT1) or PS2 (power on pins 7
and 8). Tone Commander NT1U-220TC standalone NT1s and
NT1U-223TC rack-mount NT1 cards provide both PS1 and PS2 power
without additional connections.
NT1
6210T
or
6220T
Set phone termination to OFF.
6210T
or
6220T
Set NT1 termination to 50 ohms.
-
6210T
or
6220T
100
Set phone termination to 100 ohms.
6210T
or
6220T
100
Set NT1 termination to OFF.
-
6210T
or
6220T
100
Set phone termination to
100
ohms.
Set NT1 termination to 100 ohms.
-
20 Tone Commander 6210/6220 User Manual
WARNING: If a separate power supply is used to provide PS2
power to the telephone, make sure that the output ground of the
NT1 power supply and the PS2 power supply are connected
(with the correct polarity) to a common ground reference point or
electrical damage to the telephone may occur.
• If your phone is equipped with jumpers next to the S/T IN jack, set
both jumpers to PS1 or PS2 as required.
• Using an 8-conductor line cord, connect the S/T IN jack on the
telephone to the TERMINAL jack on the NT1. Route the cord under
the guide tabs in the phone base.
Wire Color
Pin # Signal
T568 A
T568 B *
(AT&T 258A)
5Tx-WHT-BLUWHT-BLU
4Tx+ BLU BLU
1
unused
WHT-GRN WHT-ORN
2
unused
GRN ORN
3 Rx+ WHT-ORN WHT-GRN
6Rx- ORN GRN
7 -48V WHT-BRN WHT-BRN
8 GRD BRN BRN
Modular Jack Pinout
* T568 B jacks are recommended; they allow conventional station pair
ordering when connecting to S/T punchdown blocks on NT1 racks.
Handset/Headset
• Plug the supplied handset or a compatible headset into the jack on
the left side of the telephone.
default
setting
Tone Commander 6210/6220 User Manual 21
6210U/6220U Installation
_________________
U models include a built-in NT1. Optional external ISDN S/T Terminal
Equipment may share the telephone's ISDN line by connecting to the
S/T jack on the telephone.
If you are not using external Terminal Equipment, no termination switch
setting is required.
Set the Termination Switch on the Telephone
If external Terminal Equipment (TE) is connected, set the termination
switch on the bottom of the telephone to match the termination
impedance to your premises wiring configuration. Two typical wiring
configurations for connecting external TE are shown below, with the
appropriate switch settings.
Available switch settings are 50
and 100 ohms.
We recommend the use of Category 3 or better unshielded twisted pair
cable with T568A or T568B connector wiring. Distances shown are the
maximums for 24-gauge cable, and may vary for other cable types.
Basic Multipoint:
(recommended for most applications)
to Network
Set TE termination
(internal or external)
to
OFF
.
Set phone termination to 50 ohms.
300' max.
TE
6210U
or
6220U
50
U
100
S/T OUT
TERMINATION
50
U IN
22 Tone Commander 6210/6220 User Manual
Extended Point-to-Point:
Line and Power Connections
U models are powered on pin 7 (-) and pin 8 (+) of the U IN jack. PS1
and PS2 output power is supplied on the S/T OUT jack to power an
additional terminal.
• Using an 8-conductor line cord, connect the U IN jack on the
telephone to the line jack. Route the cord under the guide tabs in
the phone base. An additional terminal may be connected to the S/T
OUT jack.
• Connect the network line to the power supply (Tone Commander
Part No. 901042 or equivalent), and the power supply output to the
U IN jack on the phone as shown.
Handset/Headset
• Plug the supplied handset or a compatible headset into the jack on
the left side of the telephone.
to Network
Set TE termination
(internal or external)
to 100 ohms.
Set phone termination to
100
ohms.
1900' max.
TE
100
6210U
or
6220U
100
U
to Network
48 Volt
Power
Supply
6210U
or
6220U
U
Tone Commander 6210/6220 User Manual 23
Wall Mounting
__________________________
Robust handset retainer clips for wall mount use are available on
request from Tone Commander.
Rotating the Base
The phone base must be rotated for wall mounting.
• Disconnect the line cord.
• Remove the retaining screw in the center of the base.
• Press the top of the tall edge of the base to disengage the snap
tabs, then lift the base from the telephone body.
Do not touch the expansion connector. If using the 6030X, 6001TA,
or 6002TA, leave the expansion cable plugged into the phone.
• Turn the base 180°, insert the tabs on the short edge of the base
into the holes near the display end of the telephone, and then snap
the tall side of the base onto the telephone.
• Replace the retaining screw (required for UL compliance).
Attaching to a wall mount jack
• Plug an 8”, 8-pin line cord into the S/T IN jack (6210/6220T) or the U
IN jack (6210/6220U) on the telephone. Route the cord under the
guide tabs on the base. If you do not have one, you can obtain an 8”
line cord by calling Tone Commander Technical Support at
(800) 524-0024.
• Hold the telephone next to the wall mount jack. Plug the line cord
into the jack.
• Hang the telephone on the wall plate mounting studs. Press down
firmly to lock in place.
• Push any excess line cord into the base.
24 Tone Commander 6210/6220 User Manual
Configure the Set
_______________________
ISDN configuration is performed automatically in many cases. The
telephone set will detect the switch type, set the SPID number, and
download other setup parameters when these features are available
from the central office.
You will be prompted for any required setup information that cannot be
set automatically.
Initialization
A self-test is performed upon power up. Press any key to begin
initialization with the network. Unattended initialization begins
automatically after a short random time interval. This delay prevents
multiple terminals at a site from initializing simultaneously after a power
outage.
The display will show progress while establishing the communication
layers. When all three communication layers are established, the TEI
(Terminal Equipment Identifier) and switch type will be shown for two
seconds.
SPID Entry
The SPID number will be assigned automatically if the network
supports AutoSPID. If there is more than one SPID available for your
terminal, you will be prompted to select your primary telephone
number.
If AutoSPID is not supported, you will be prompted to enter the phone’s
primary telephone number, which is used by the phone to generate a
SPID number. Enter the number with the dial pad, then press the Done
key. BKSP (backspace) deletes the previous digit.
National ISDN – enter your full 10-digit telephone number
(including area code)
5ESS Custom ISDN – enter your 7-digit telephone number
L1:OK L2:OK TEI:123
L3:OK SWITCH=5ESS NI-X
ENTER PRIMARY PHONE #
785-1243 |BKSP
Tone Commander 6210/6220 User Manual 25
Parameter Download (National ISDN only)
Parameter Download is a network feature that Identifies Call
Appearance and Feature Activator keys that are assigned to your line
so that your phone may be configured automatically.
Note: Speed Dial and DSS keys are not configured by Parameter
Download, as well as other features listed on page 26
(Customize your Phone).
If Parameter Download is not supported, the following screen may
appear momentarily, prompting you to manually configure the
telephone at a later time (see page 28).
Automatic Button Detection (5ESS Custom ISDN only)
Press each multifunction key. The phone will discover the key's
network assignment. Keys that have no network assignment may be
used for speed dialing – please refer to page 35.
Firmware Updates
Call Tone Commander technical support at (800) 524-0024 to get
information on firmware updates.
Using Local Inspect to Verify Keys
Local Inspect allows you to identify the call appearance or feature
assignment of each configured key, directory number bearer
capabilities, and the feature indicator assignment for the Message
Indicator. Please refer to page 44.
NO PARAMETER DOWNLOAD
PRESS SETUP TO CONFIGURE
26 Tone Commander 6210/6220 User Manual
Customize your Phone
___________________
You can set the following options on your phone.
DSS – converts Call Appearance keys to Direct Station Selection keys
with busy lamp indication for one-button speed dialing of stations that
are monitored by your phone (page 34).
Clock – sets the time-of-day clock. The clock is used for the time and
date display, and for time stamping calls in the call log (page 55).
Speed Dial – sets up spare keys for one-button speed dialing of
frequently-called numbers (page 35).
Feature Activators with Speed Dial – sets up spare keys for onebutton dialing of features such as Call Forward or Directed Call Pickup,
with a preselected destination (page 35).
Call Directory – sets up the display-based speed dialing directory
(page 57).
Personal Ringing
Ringing Tone – selects a distinct ringing tone for your telephone,
to distinguish it from other nearby ringing telephones (page 59).
Off-hook Ringing – selects single burst or normal ringing when
you are on a call (page 59).
Ringing Control – controls audible ringing for individual call
appearances (page 60).
Call Preference – controls automatic call appearance selection and
automatic call answering when you go off-hook (page 61).
Voice Mode
Handset/Headset Mode – selects handset or headset operation
(page 62).
Preset Volume Levels – sets handset and headset volume levels
(page 62).
Display Contrast – adjusts the contrast of the display for best visibility
(page 63).
Call Log Password – sets or removes a password to control entry into
the call log (page 64).
Voice Announce – enables or disables automatic call answering by
the speakerphone (page 40).
Tone Commander 6210/6220 User Manual 27
Label the Set
___________________________
Label the multifunction keys with the telephone number, feature name,
speed dial party name, or other appropriate designation. A perforated
label sheet is provided with the telephone.
An ISDN Telephone Setup Wizard for Windows can be downloaded
from Tone Commander’s web site. This program prints key labels and
service ordering forms. A Microsoft Word template for key labels only is
also available. Please refer to Appendix A on page 69. Label text is on
1” centers, with 0.9” text space for each key.
To install the labels, remove the plastic overlay surrounding the
multifunction keys. Peel off the protective strips from the adhesive in
the grooves beneath the keys. Insert the label strips in the grooves,
then replace the overlay.
28 Tone Commander 6210/6220 User Manual
Installation Options
Options in this section are typically set at the time of installation. Many
options can be set automatically by the AutoSPID, Automatic Switch
Detect, and Parameter Download features, if supported on the network.
The following options can be changed from the Installation Options
menu:
• SPID • Installation Password
• Parameter Download • Reset to Default Settings
• Terminal Mode • Voice Announce
• Key Configuration
Installation Options Menu
________________
You can enter the Installation Options menu when the phone is idle.
Press the Setup key.
Select INSTL.
When Æ appears in the top line of the display, you can press
the More4 key to see additional menu selections.
Note: The POTS option is only available when the 6002TA Analog
Port Terminal Adapter is installed.
The PARAM and MODE options are only available with
National ISDN.
Setup
SETUP MENU
INSTL ADMIN USER POTS
INSTALLATION OPTIONS \
SPID PARAM KEYS
INSTALLATION OPTIONS \
MODE PASSWD RESET VA
More
Tone Commander 6210/6220 User Manual 29
A password may be set to prevent unauthorized entry
into the Installation Options menu.
When prompted for a password, enter your 4-digit
password with the dial pad. Press the Done key after
entering the password.
To change or remove the password, please refer to
page 37.
SPID Entry
_____________________________
A unique SPID (Service Profile IDentifier) is required for operation of
the 6210/6220. If the network supports AutoSPID, a SPID that is
assigned to your ISDN line can be automatically selected. If National
ISDN generic SPID assignments are used by your service provider,
your SPID will consist of your primary telephone number followed by
“0101” (e.g., 42534910000101). Contact your network service provider
for your telephone’s SPID.
From the Installation Options menu, select SPID.
(Setup → INSTL → SPID)
Using the dial pad, enter the SPID number supplied by your
network service provider.
If you need to make corrections, select
Å
BKSP (backspace)
to delete the previous digit.
CLEAR removes all digits, allowing you to start over.
When digits have been entered, press the Done key to return
to the Installation Options menu or the Setup key to exit Setup
Mode.
Done
ID=42534910000101
|BKSP CLEAR
30 Tone Commander 6210/6220 User Manual
Parameter Download
_____________________
(National ISDN only)
ISDN Parameter Download is an automated feature for configuring Call
Appearance and Feature Activator keys. If configured for auto
download, a Parameter Download is executed when the phone
initializes with a new SPID, or when requested by the network, due to a
line configuration change.
Note: Speed Dial and DSS keys are not configured by Parameter
Download.
From the Installation Options menu, select PARAM.
(Setup → INSTL → PARAM)
Starting a Download
Select START to manually initiate a Parameter Download.
Enabling/Disabling Automatic Download
Select AUTO.
Select ENABLE or DISABLE.
Configuring Keys
_______________________
If the network does not support Parameter Download, you can assign
call appearances, directory numbers and feature activators using this
option.
PARAMETER DOWNLOAD
START AUTO
AUTO DOWNLOAD=ENABLED
ENABLE DISABLE
Tone Commander 6210/6220 User Manual 31
From the Installation Options menu, select KEYS.
(Setup → INSTL → KEYS)
The status indicator for each key will indicate the current
setting.
Green – Call Appearance or DSS.
Red – Feature Activator.
Off – Unused or Speed Dial.
On the phone or expansion module, press the multifunction
key to be programmed.
The selected key’s indicator will alternately flash red and
green.
Select CA/DN (Call Appearance /Directory Number), FA
(Feature Activator), DSS (Direct Station Select), SPDIAL
(Speed Dial), or UNUSED from the menu.
Programming procedures for each key type are described
below.
Call Appearance / Directory Number Keys
These “line” keys are used to place and answer calls. If you have
BASIC service, each directory number key is assigned a unique
directory number. If you have CACH EKTS service, one directory
number may be assigned to multiple Call Appearance keys; multiple
calls can be handled on one directory number.
Enter the assigned directory number with the dial pad.
If you need to make corrections while entering numbers,
select
Å
BKSP (backspace) to delete the previous digit.
You can press the Done key to return to key selection.
12=CA/DN# 555-789-4251
|BKSP ORIG RESERV
12=CA/DN \
CA/DN FA DSS SPDIAL
12=CA/DN \
UNUSED
32 Tone Commander 6210/6220 User Manual
Automatic Call Appearance Selection
A call appearance is automatically selected when originating a new
call, answering an incoming call, or conferencing or transferring a call.
Three configuration options determine how call appearances are
selected:
Call Preference (page 61) – determines whether a new call is
originated when you lift the handset or press the Spkr key. If set to
NONE, you must manually press a Call Appearance key to originate
a call.
Originating DN – only call appearances with this option set to YES
will be automatically selected for call origination.
CA Reservation – within the group of originating DNs, call
appearances set for NOT RESERVED are selected first, followed by
OUTGOING ONLY, followed by OUT/PRIORITY call appearances
(OUTGOING ONLY call appearances are selected first for
conferencing and transferring). Within each subgroup, call
appearances are selected in ascending order. INCOMING ONLY
call appearances are never selected for an outgoing call. If an idle
CA is not found, “SELECT AN IDLE LINE” is displayed.
To change the Originating DN assignment:
Select ORIG.
Select YES or NO from the Originating DN menu.
Press the Done key to return to the CA/DN menu.
To change call appearance reservation:
Select RESERV.
Select the call appearance reservation for this CA/DN.
OUT – Originate (outgoing calls) only.
IN – Terminate (incoming calls) only.
PRI – Outgoing or priority incoming calls only.
NOT – Not Reserved - default value for all keys.
Press the Done key to return to the CA/DN menu.
Done
Done
Tone Commander 6210/6220 User Manual 33
Feature Activator Keys
Feature Activator keys must be configured to match network feature
activator codes that have been assigned to your line.
Using the dial pad, enter the feature activator code assigned
by your network service provider.
If you need to make corrections while entering numbers,
select
Å
BKSP (backspace) to delete the previous digit.
Select CALL if a call needs to be originated when the feature
is activated. When enabled, (CALL) will appear in the top line
of the display as shown above.
With CALL enabled, the feature is always activated within the
context of a call. Features that need to originate a call include
Call Forward (on Siemens EWSD), ICM intercom (on Nortel
DMS-100), and Call Pickup. The CALL feature is not used
with Lucent 5ESS Custom ISDN.
If the phone is on-hook when a Feature Activator key with
CALL enabled is pressed, a new call will be originated. If the
phone is already off-hook when the feature key is pressed, the
feature will be activated within the context of the current call.
Press the Done key twice to return to the key selection menu
or the Setup key to exit Setup Mode.
Done
10=NETWORK FA#59 (CALL)
|BKSP CALL
34 Tone Commander 6210/6220 User Manual
DSS Keys
DSS keys are a special type of Call Appearance/Directory Number
keys that are programmed with speed dial numbers to provide Direct
Station Selection. When the call appearance is idle or busy, DSS keys
act like Speed Dial keys, to call a station. When ringing, DSS keys act
like CA/DN keys, to answer a call. The LED indicator on the key shows
the status of the station’s call appearance (idle, ringing, hold, busy).
Shared call appearances for stations you wish to monitor must be
configured on your ISDN line. You must program the DSS number to
dial the monitored station on your phone (even if Parameter Download
is provided).
If the Call Appearance/Directory Number is not shown in the
top line of the display, you can enter a reference directory
number for the monitored station with the dial pad. This
number is not required for operation.
If you need to make corrections while entering numbers,
select
Å
BKSP (backspace) to delete the previous digit.
Select DSS#.
Using the dial pad, enter the number you would dial to call the
monitored station.
CLEAR removes all digits, allowing you to start over.
Press the Done key three times to return to the key selection
menu or the Setup key to exit Setup Mode.
1001
|BKSP CLEAR PAUSE
Done
08=DSS/DN# 425-349-1001
|BKSP DSS#
Tone Commander 6210/6220 User Manual 35
Speed Dial Keys
Keys not assigned for call appearances or feature activators may be
used as Speed Dial keys. Dial strings can include network feature
activator codes, to simplify the use of features such as Directed Call
Pickup and Call Forwarding. Speed Dial keys may also be programmed
from the User Options menu.
The currently programmed dial string, if any, will be shown in
the display.
Enter digits (24 maximum) with the dial pad.
Pauses are entered with the PAUSE softkey, and are shown
in the display as a P character. The first pause in a dial string
will wait until the call is answered; additional pauses delay
dialing for one second. Enter multiple pauses to increase the
delay time.
Feature Activator (FA) numbers are entered with the FA
softkey, and are shown in the display as an F character. It
must be the first character in the dialing string; the two
numeric digits immediately following the F indicate the
network feature activator code. The FA softkey is only
available when no digits have been entered. In the example
above, the Speed Dial key sends feature code ‘57’ (Call
Forward) followed by the directory number ‘987-1234’.
If you need to make corrections while entering numbers,
select
Å
BKSP (backspace) to delete the previous digit.
CLEAR removes all digits, allowing you to start over. A Speed
Dial key will revert to 'Unused' if saved with a cleared dial
string.
5553452341
|BKSP CLEAR PAUSE FA
5551234P1P12
|BKSP CLEAR PAUSE
|BKSP PAUSE FA
36 Tone Commander 6210/6220 User Manual
When digits have been entered, press the Done key twice to
return to the key selection menu or the Setup key to exit
Setup Mode.
Terminal Mode __________________________
(National ISDN only)
If the network does not support Parameter Download, you must
manually select the terminal mode.
From the Installation Options menu, select MODE.
(Setup → INSTL → More4 → MODE)
Select the terminal mode based upon the type of service that
was ordered from your network service provider.
CACH – CACH EKTS.
BASIC – Voice or Basic EKTS.
In most cases, your phone service should be configured for
CACH EKTS.
Press the Done key to return to the Installation Options menu
or the Setup key to exit Setup Mode.
Done
TERMINAL MODE=CACH EKTS
CACH BASIC
Done
F579871234
|BKSP CLEAR PAUSE FA
Tone Commander 6210/6220 User Manual 37
Installation Password
____________________
You can set a password to prohibit unauthorized entry into the
Installation Options menu.
If a password is currently set, the display will prompt you to enter your
password prior to making changes.
From the Installation Options menu, select PASSWD.
(Setup → INSTL → More4 → PASSWD)
Select SET.
Enter a new 4-digit password with the dial pad.
If you need to change a password digit after entering it, select
Å
BKSP (backspace) to delete the previous digit.
Press the Done key.
Repeat the password when prompted to verify the new entry.
Press the Done key.
“NEW PASSWORD SET” will be displayed to confirm the new
password.
Record your password for future reference.
Press the Done key to return to the Installation Options menu
or the Setup key to exit Setup Mode.
Done
INSTALLATION PASSWORD
SET CLEAR
NEW PASSWORD:
----
|BKSP
VERIFY PASSWORD:
----
|BKSP
NEW PASSWORD SET
Done
Done
38 Tone Commander 6210/6220 User Manual
Removing the Password
Select CLEAR.
“PASSWORD CLEARED” will be displayed to confirm that the
password has been removed.
Press the Done key to return to Installation Options menu or
the Setup key to exit Setup Mode.
What to do if you lose your password
Contact your system administrator or call Tone Commander technical
support at (800) 524-0024 in the event you misplace your password.
You will need to report the serial number of your telephone to receive a
new password.
You can use the RESET option described below to remove all
passwords. This option will clear all programmed numbers and
settings in your phone.
Done
PASSWORD CLEARED
Tone Commander 6210/6220 User Manual 39
Reset to Factory Default Settings
__________
Reset returns all settings to the factory defaults, and clears all speed
dial numbers, logs, and passwords. This option is useful when moving
the telephone to a new user or location.
Default values are listed in the table on page 77.
From the Installation Options menu, select RESET.
(Setup → INSTL → More4 → RESET)
Select YES to confirm the reset operation.
Press the Done key to return to Installation Options menu or
the Setup key to exit Setup Mode. The phone will restart.
Done
ALL SETTINGS CLEARED
RESET ALL SETUP OPTIONS?
YES NO
40 Tone Commander 6210/6220 User Manual
Voice Announce
_________________________
This option allows certain incoming calls to be answered automatically
by the speakerphone. Voice Announce calls are restricted to calls on
selected Call Appearance/Directory Number keys. In addition, calls
from specified directory numbers, and/or calls of a selected type
determined by the ringing pattern can be restricted. The microphone
can be automatically disabled for announcing only, or enabled to allow
two-way conversations. Voice Announce can be enabled or disabled by
the user at any time.
From the Installation Options menu, select VA.
(Setup → INSTL → More4 → VA)
Selecting CA/DN Keys
Select KEYS to designate individual call appearances that will
accept Voice Announce calls. Use this setting to restrict Voice
Announce calls to specific dialed directory numbers (e.g. nonlisted private numbers).
All available CA/DN keys will light red, Voice Announce
enabled keys will light green; all other keys will be off. Press
desired call appearance keys to enable or disable the Voice
Announce feature for selected keys.
Set all appearances of a directory number to the same
Voice Announce setting.
Press the Done key when all Voice Announce keys have been
selected.
Voice Announce configuration is not affected by Parameter Download,
except when CA/DN key allocations change. The default Voice
Announce setting for new CA/DN keys identified in a download is
disabled.
VOICE ANNOUNCE OPTIONS
KEYS DNs ALERT MUTE
Done
SELECT VA KEYS
GREEN=VA, RED=AVAILABLE
Tone Commander 6210/6220 User Manual 41
Selecting Incoming Directory Numbers
CA/DN keys must be configured for Voice Announce before selecting
incoming DNs.
Select DNs to restrict Voice Announce calls to specific callers
(or groups of callers). The Calling DN templates are matched
to the incoming caller ID to identify Voice Announce calls. You
can enter up to three Calling DN templates.
Select ALL if you want to accept all incoming calls.
To restrict Voice Announce calls to specific callers or groups,
use CLEAR or
Å
BKSP to delete the current entry, then enter
a combination of wild cards (
*
matches any group of
characters, # matches a single character) and numeric digits
with the dial pad to allow individual callers or blocks of callers.
For example, 4253491
*
matches 425-349-1000 through
425-349-1999; 42534910#0 matches 425-349-1010,
425-349-1020, etc. Non-numeric characters (such as
hyphens) in the incoming caller ID are ignored. Up to 10 digits
(including wild cards) may be programmed in each template.
Enter all digit positions as shown in the display for an
incoming call; in most cases, this will include the area
code.
Press the More4 key to enter additional Calling DN
templates.
When all Calling DN templates have been entered, press the
Done key.
CALLING DN#1=4253491*
|BKSP CLEAR ALL
Done
More
42 Tone Commander 6210/6220 User Manual
Selecting Alerting Patterns
Use the Alert option to allow only specific types of incoming calls (e.g.
internal, external, intercom, etc.).
CA/DN keys must be configured for Voice Announce before selecting
alerting patterns.
Select ALERT to define a specific alerting pattern required to
validate incoming Voice Announce calls.
ANY – Accept any type of alerting (default value)
NORMAL – normal alerting (pattern 0); typically used for
internal calls.
DIST – distinctive alerting-intergroup (pattern 1); typically
used for external calls
INTCOM – EKTS intercom (pattern 3); used for intercom
calls
PRI – distinctive alerting-special/priority (pattern 2);
used for designated priority calls
Press the Done key after selecting the alerting pattern.
Done
ALERTING=ANY \
ANY NORMAL DIST INTCOM
ALERTING=ANY \
PRI
Tone Commander 6210/6220 User Manual 43
Automatic Muting
Select MUTE.
Select ON to automatically mute the microphone during a
Voice Announce call, or OFF to enable two-way
conversations.
Press the Done key after selecting the muting option.
AUTOMATIC MUTE=ON
ON OFF
Done
44 Tone Commander 6210/6220 User Manual
Administration Options
The following test and diagnostic options are available from the
Administration Options menu:
• Local Inspect • Test Functions
• Hardware Version • Diagnostics
• Software Version • Terminal Restart
• Serial Number • Error Log
Administration Options Menu
_____________
You can enter from the Administration Options menu when the phone
is idle or during an active call.
Press the Setup key.
Select ADMIN.
When Æ appears in the top line of the display, you can press
the More4 key to see additional menu selections.
Note: The POTS option is only available when the 6002TA Analog
Port Terminal Adapter is installed.
Setup
SETUP MENU
INSTL ADMIN USER POTS
ADMINISTRATION OPTIONS \
INSPCT VERS TEST DIAG
ADMINISTRATION OPTIONS \
RESTART LOG
More
Tone Commander 6210/6220 User Manual 45
Local Inspect
___________________________
Local Inspect allows you to identify the call appearance/directory
number or feature assignment of each configured key, directory
numbers, and the feature indicator assignment for the Message
Indicator. You can use Local Inspect after a Parameter Download to
verify call appearance and feature assignments.
From the Administration Options menu, select INSPCT.
(Setup → ADMIN → INSPCT)
Select KEYS, DNs (Directory Numbers), or MESSAGE
(Message Indicator). Each option is described below.
Keys
Select KEYS.
Press the key on the phone or expansion module that you
want to inspect.
The key’s indicator will alternately flash red and green.
Displays will vary depending upon the key type, as shown
below.
When you are finished inspecting keys, press the Done key to
return to the Local Inspect menu or the Setup key to exit
Setup Mode.
Call Appearance/Directory Number Key
The display will show for the selected key:
• Key number, directory number
LOCAL INSPECT
KEYS DNs MESSAGE
01=CA/DN# 555-349-1012 \
Done
46 Tone Commander 6210/6220 User Manual
Press the More4 key to view:
• Originate usage
• Call appearance reservation
DSS Key
The display will show for the selected key:
• Key number, directory number
• DSS number
Press the More4 key to view:
• Originate usage
• Call appearance reservation
Feature Activator, Conference, Transfer, or Drop Key
The display will show the key number, network feature
activator number, and service description for the selected key.
(CALL) is displayed if the feature has been locally
programmed to originate a call when activated (see page 33).
ORIGINATING DN? YES \
RESERVED=OUT/PRIORITY IN
07=NETWORK FA#56 (CALL)
Call Pickup
05=DSS/DN# 555-789-4251\
4251
ORIGINATING DN? NO \
RESERVED=NOT RESERVED
More
More
Tone Commander 6210/6220 User Manual 47
Speed Dial Key
The display will show the key number and programmed
autodial string for the selected key.
Directory Numbers
Select DNs to view the list of directory numbers on this phone.
The first line on the display will show the directory number,
and ‘ORIG’ if this is an originating DN.
Press the More4 key to view additional directory numbers.
Press the Done key to return to the Local Inspect menu or the
Setup key to exit Setup Mode.
Message Waiting Indicator
Select MESSAGE.
The Message indicator will light.
The display will show the feature indicator number and the
service description, if available. If the service description on
line 2 is blank after a Parameter Download, this feature has
not been provisioned on your line.
Press the Done key to return to the Local Inspect menu or the
Setup key to exit Setup Mode.
08=SPEED DIAL
5553452341
DN#555-345-8952 ORIG \
MESSAGE=NETWORK FI#63
Message Waiting
More
Done
Done
48 Tone Commander 6210/6220 User Manual
Version
________________________________
Use this option to view the telephone’s hardware version, software
version, and serial number.
From the Administration Options menu, select VERS.
(Setup → ADMIN → VERS)
Serial Number
Select SERIAL.
Hardware Version
Select H/W.
Software Version
Select S/W.
VERSION
SERIAL H/W S/W 6030X
MODEL: 6220T
TOP: -01A PCB: -02B
SERIAL# 90108307001
S/W VERSION: 01.04.01
Tone Commander 6210/6220 User Manual 49
Optional Equipment Version
Select 6030X, 6001TA, 6002TA, or other installed option.
Press the Done key to return to the Administration Options
menu or the Setup key to exit Setup Mode.
Done
MODEL:6030X BUTTON EXPAN
VERSION: 01.01.04
50 Tone Commander 6210/6220 User Manual
Test
___________________________________
Select this option to test the LCD display, LED indicators, and keys.
From the Administration Options menu, select TEST.
(Setup → ADMIN → TEST)
Display and LED Indicators
Select DISPLY.
LCD Display
Select LCD.
All pixels (picture elements, or dots) on the display should turn
dark.
Press any key to return the display to normal operation.
LED Indicators
Select RED to turn on all red indicators, and turn all others off.
Select GREEN to turn on all green indicators, and turn all
others off.
Select OFF to turn off all indicators, or wait 5 seconds for
automatic off.
Press the Done key to return to the Test menu or the Setup
key to exit Setup Mode.
TERMINAL TEST
DISPLY KEYS 6030X
DISPLAY/LED TEST
LCD RED GREEN OFF
{{{{{{{{{{{{{{{{{{{{{{{{
{{{{{{{{{{{{{{{{{{{{{{{{
Done
Tone Commander 6210/6220 User Manual 51
Keys
Select KEYS.
Press each key on the telephone (not on the expansion
module), including the dial pad keys, one at a time.
A letter should appear in the display for each pressed key.
On 6210 models, 10 additional letters will appear after the first
keypress, representing the 10 “missing” multifunction keys.
If all keys are operational, the following display will be shown.
Press key to return to the Test menu.
If any key fails, or to exit before testing all keys, go off-hook
with the handset or unplug the phone.
6030X Expansion Module
This option tests the keys and LED indicators on a 6030X Expansion
Module. It is only available if an Expansion Module is connected to the
phone.
Select 6030X.
Press each key on the Expansion Module, one at a time.
The key's LED indicator should flash alternately red and
green, and a number should appear in the display for each
pressed key.
PRESS EACH KEY TO TEST
OR GO OFF-HOOK TO EXIT
ABCDEFGHIJKLMNOPQRSTUVWX
abcdefghijklmnopqrstuvwx
KEY TEST PASSED
PRESS ANY KEY TO EXIT
PRESS EACH KEY ON 6030X
PRESS DONE TO EXIT
52 Tone Commander 6210/6220 User Manual
After all keys have been tested, press any key to exit the test.
You can also exit the test at any time by pressing the Done
key to return to the Test menu or the Setup key to exit Setup
Mode.
Diagnostic Display
______________________
From the Administration Options menu, select.
(Setup → ADMIN → DIAG)
The display will show the states of layers 1, 2, and 3, the
Terminal Endpoint Identifier, and the network switch type.
Press the Done key to return to the Administration Options
menu or the Setup key to exit Setup Mode.
Restart
________________________________
Select Restart to reset the phone. If you are on an active call you will
be disconnected. The call log will be cleared. No configuration
parameters will be altered.
From the Administration Options menu, select RESTART.
(Setup → ADMIN → More4 → RESTART)
Select YES to restart the phone.
L1:OK L2:OK TEI=64
L3:OK SWITCH=5ESS NI-X
RESTART/CLEAR CALL LOG?
YES NO
123456789012345678901234
567890
Done
Done
Tone Commander 6210/6220 User Manual 53
Viewing the Error and Download Logs
______
From the Administration Options menu, select LOG.
(Setup → ADMIN → More4 → LOG)
Select ERROR to view the error log or PARAM (National
ISDN only) to view the Parameter Download log.
The most recent log entry will be shown.
Press the More4key to view previous entries.
Press the Done key to return to the View Log Entries menu or
the Setup key to exit Setup Mode.
Clearing Logs
Select CLEAR to remove all entries from the error log.
Press the Done key to return to the Administration Options
menu or the Setup key to exit Setup Mode.
The Parameter Download log is re-written each time a new download is
performed.
VIEW LOG ENTRIES
ERROR PARAM CLEAR
More
Done
Done
54 Tone Commander 6210/6220 User Manual
User Options
The following personal preference options can be changed from the
User Options menu:
• Time and Date • Handset/Headset Mode
• Speed Dial Keys • Preset Volume Levels
• Call Directory • Display Contrast
• Personal Ringing • Call Log Password
• Call Preference
User Options Menu
______________________
You can enter the User Options menu when the phone is idle or during
an active call.
Press the Setup key.
Select USER.
When Æ appears in the top line of the display, you can press
the More4 key to see additional menu selections.
Note: The POTS option is only available when the 6002TA Analog
Port Terminal Adapter is installed.
The PREF option is only available with National ISDN.
Setup
SETUP MENU
INSTL ADMIN USER POTS
USER OPTIONS \
CLOCK SPDIAL DIR RING
USER OPTIONS \
PREF VOICE DISPLY PASSWD
More
Tone Commander 6210/6220 User Manual 55
Setting the Time and Date
________________
From the User Options menu, select CLOCK.
(Setup → USER → CLOCK)
The current time and date will be displayed, with the cursor
flashing on the first digit.
Enter new digits for the date and time with the dial pad. The
cursor will advance automatically as each digit is entered.
Time must be entered in 12-hour format. AM/PM is changed
with a softkey.
If you need to make corrections, select
Å
BKSP (backspace)
to move the cursor to the left.
The More
4
key moves the cursor to the right.
When all changes have been made, press the Done key to
return to the User Options menu or the Setup key to exit
Setup Mode.
Setting Up Speed Dial Keys
_______________
Speed Dial keys facilitate dialing for voice mail, auto attendant and
similar applications. Pressing a Speed Dial key with no active call will
originate a call on an idle call appearance and dial the selected
number. If a Speed Dial key is pressed while connected on an active
call, the speed dial number is dialed on that call. Speed dialing can be
used in conjunction with manual dialing. Any unused multifunction key
can be designated as a Speed Dial key. Speed Dial keys can also
include network feature activator codes – this feature is explained on
page 35.
Speed Dial keys can be programmed with up to 24 digits including 0-9,
#, * and "Pause". The keys must be programmed at the terminal; they
are not set by a Parameter Download.
To add or change DSS keys, use the KEYS option in the Installation
Options menu (see page 34).
Done
04-27-99 11:16AM
|BKSP AM/PM
56 Tone Commander 6210/6220 User Manual
Speed Dial Programming
From the User Options menu, select SPDIAL.
(Setup → USER → SPDIAL)
The current state of each multifunction key is shown by the its
status indicator.
Green – unused key, available for speed dial use.
Red – Speed Dial key that has already been
programmed.
Off – key set up for a call appearance, feature
activator, or DSS.
On the phone or expansion module, press a lit key to program
it for speed dialing.
The selected key’s indicator will alternately flash red and
green.
The currently programmed dial string, if any, will be shown in
the display.
Enter digits (24 maximum) with the dial pad.
When all digits have been entered, press the Done key to
return to key selection or the Setup key to exit Setup Mode.
If you need to make corrections while entering numbers,
select
Å
BKSP (backspace) to delete the previous digit.
CLEAR removes all digits, allowing you to start over. A Speed
Dial key will revert to 'Unused' if saved with a cleared dial
string.
“Smart” Pauses
The first pause in a dial string will delay dialing until the call is
answered; additional pauses delay dialing for one second. Enter
multiple pauses to increase the delay time. Pauses are entered with the
PAUSE softkey, and are shown in the display as a P character.
DIAL#=5553491000
|BKSP CLEAR PAUSE
Done
Tone Commander 6210/6220 User Manual 57
Setting Up the Call Directory _______________
Up to 36 numbers can be stored in the Call Directory. Directory entries
are similar to Speed Dial keys, but are accessed from a display menu.
Place your most frequently-dialed numbers on Speed Dial keys, if
available, and put other numbers in the directory.
Directory entries are displayed on nine screen pages, with four entries
per page. The current directory page number (1-9) will be shown at the
upper right corner of the display.
From the User Options menu, select DIR.
(Setup → USER → DIR)
Select a directory page by pressing a dial pad key (1-9), or
press the More4 key to cycle through the nine pages until the
desired page is displayed.
Select a directory entry by pressing the softkey below the
name display.
You can edit an existing entry, or add a new one by pressing a
softkey below a blank entry.
Using the dial pad, enter a name (5 characters max.) to
identify the directory entry. Press the dial pad key repeatedly
until the desired upper case letter, lower case letter, or
number appears in the display. For example, to enter the letter
‘L’, press the 5 key 3 times. Spaces and punctuation can be
entered with the # and
∗
keys.
Press the More4 key to move to the next character.
If you need to make corrections while entering the name,
select
Å
BKSP (backspace) to delete the current character
and move back to the previous one.
SELECT A SOFTKEY PAGE1\
Jim G Home
DIRECTORY NAME:Steve
|BKSP CLEAR MOVE NUMBER
More
58 Tone Commander 6210/6220 User Manual
Select NUMBER.
Enter the number to dial with the dial pad. Dialing pauses are
entered with the PAUSE softkey – see page 56.
If you need to make corrections while entering numbers,
select
Å
BKSP (backspace) to delete the previous digit.
CLEAR removes all digits, allowing you to start over.
When all digits have been entered, press the Done key to
return to the Select A Softkey menu or the Setup key to exit
Setup Mode.
Moving a Directory Entry
Select MOVE from the Name screen if you want to move a
directory entry to a new location.
Press the softkey for the new location; select a new page first
with the dial pad or the More4 key if moving to a different
directory page.
Deleting a Directory Entry
Select CLEAR from the Name screen to delete a directory
entry. The entry’s name and number will be deleted
immediately.
PICK NEW SOFTKEY PAGE1\
Jim G Home Steve
DIAL#=3491212
|BKSP CLEAR PAUSE NAME
Done
SELECT A SOFTKEY PAGE1\
Jim G Home Steve
Tone Commander 6210/6220 User Manual 59
Personal Ringing Options
________________
Ringing Tone
Your telephone has eight distinct ringing tones available. In
environments with multiple terminals, unique ringing tones can help
identify ringing stations. The selected ringing tone is used for all call
appearances.
From the User Options menu, select RING.
(Setup → USER → RING)
Select the TONE option.
Press a dial pad key (1-8) to select a ringing tone and hear a
sample of the tone.
When you have chosen a ringing tone, press the Done key to
return to the Personal Ringing menu or the Setup key to exit
Setup Mode.
Off-Hook Ringing Options
Incoming calls ring at a muted volume level when you are off-hook on
another call. You can select normal ringing or a single burst of the
ringing pattern.
From the User Options menu, select RING.
(Setup → USER → RING)
Select the OFFHK option.
The current off-hook ringing setting will be displayed.
Select NORMAL or SINGLE to change the setting.
Press the Done key to return to the Personal Ringing menu or
the Setup key to exit Setup Mode.
Done
Done
RINGING TONE=5
USE KEYPAD KEYS 1-8
OFFHOOK RING=SINGLE
NORMAL SINGLE
60 Tone Commander 6210/6220 User Manual
Ringing Control for Individual Call Appearances
You can control the audible ringing at your telephone for each call
appearance.
Call appearances set to ALWAYS will ring immediately. Use this setting
for your primary call appearances.
NEVER completely disables ringing on the call appearance. Use this
selection for monitored call appearances that are normally answered
elsewhere.
WAIT delays ringing at your telephone for 2 to 7 ringing cycles (6
seconds per cycle). Use this option for backup answering on call
appearances that are primarily answered on other terminals.
Calls that do not ring, due to the ringing control selection, do not
display call information and are not recorded in the call log.
From the User Options menu, select RING.
(Setup → USER → RING)
Select CONTROL.
All multifunction keys that are programmed for call
appearances or DSS will have a steady green indication.
Press a lit key to view its current ring control setting.
If you want to change the setting for the selected key, select
ALWAYS, NEVER, or WAIT2-WAIT7.
Press the Done key to return to the Personal Ringing menu or
the Setup key to exit Setup Mode.
Done
KEY01=ALWAYS RING \
ALWAYS NEVER WAIT2 WAIT3
KEY01=ALWAYS RING \
WAIT4 WAIT5 WAIT6 WAIT7
Tone Commander 6210/6220 User Manual 61
Call Preference Options
__________________
(National ISDN only)
Call Preference determines what happens when you lift the handset or
press the Spkr key. For Lucent 5ESS Custom ISDN service, Call
Preference is controlled by the network.
RING preference will automatically select the oldest audibly ringing call
appearance; if there is no ringing call appearance, an idle one is
automatically selected. Call appearances that are in an alerting state,
but are not audibly ringing (refer to the Ringing Control setting above)
are not selected.
IDLE preference always automatically selects an idle call appearance,
even if another one is ringing.
NONE disables automatic call appearance selection; you must
manually press a Call Appearance key to originate a call.
Idle call appearances are always automatically selected for transfer
and conference operations, and when initiating calls with a Speed Dial,
DSS, REDIAL, dial pad, or UNANS key.
Call Preference must be programmed at the terminal; it is not set by a
Parameter Download.
From the User Options menu, select PREF.
(Setup → USER → More4 → PREF)
Select RING, IDLE, or NONE.
Press the Done key to return to the User Options menu or the
Setup key to exit Setup Mode.
Done
CALL PREFERENCE=RINGING
RING IDLE NONE
62 Tone Commander 6210/6220 User Manual
Handset/Headset Configuration
____________
Handset/Headset Mode
Select handset or headset operation with this option. Speakerphone
mode and the hookswitch are disabled in headset mode; the Spkr key
is used in place of the hookswitch.
From the User Options menu, select VOICE.
(Setup → USER → More4 → VOICE)
Select HAND or HEAD to select handset or headset mode.
Press the Done key to return to the User Options menu or the
Setup key to exit Setup Mode.
Preset Volume Levels
Preset volume levels for handset and headset operation may be set to
match a particular headset’s transmission characteristics, or provide
higher preset volume levels for hearing impaired users. Preset
speakerphone volume level is set when the volume is changed during a
call, and is not changed between calls.
The telephone is reset to preset volume levels whenever a call is
originated or answered. Receiver volume levels set with the Vol keys
are used only for the duration of a call.
This option sets preset volume levels for the current mode, handset or
headset. Separate preset receive levels are stored for handset and
headset modes. Transmit volume level is not adjustable for the
handset.
Select VOICE.
Select VOLUME.
The display will show the current preset volume settings.
Done
VOICE MODE=HEADSET
HAND HEAD VOLUME
VOLUME:RCV=04 XMT=05
RCV+ RCV- XMT+ XMT-
Tone Commander 6210/6220 User Manual 63
Receive (handset and headset)
Select RCV- or RCV+ to adjust the receiver volume level.
The new setting will be shown in the display.
Transmit (headset only)
Select VOICE.
Select XMT- or XMT+ to adjust the headset’s transmit volume
level.
The new setting will be shown in the display.
Press the Done key to return to the Voice Mode menu or the
Setup key to exit Setup Mode.
Adjusting the Display Contrast
____________
This setting adjusts the contrast of the display to compensate for
viewing position and lighting conditions. You can also tilt the display for
best visibility.
From the User Options menu, select DISPLY.
(Setup → USER → More4 → DISPLY)
Select (-) to lighten the display (less contrast), or (+) to
darken the display (more contrast).
The display contrast will change, and a bar graph will show
the new contrast setting.
Press the Done key to return to the User Options menu or the
Setup key to exit Setup Mode.
Done
CONTRAST [{{{{{ ]
(-) (+)
Done
64 Tone Commander 6210/6220 User Manual
Setting a Call Log Password
______________
You can set a password to prohibit unauthorized entry into your Call
Log.
From the User Options menu, select PASSWD.
(Setup → USER → More4 → PASSWD)
If a password is currently set, the display will prompt you to
enter your password prior to making changes.
Creating/Changing Your Password
Select SET.
Enter a new 4-digit password with the dial pad.
If you need to make corrections, select
Å
BKSP (backspace)
to delete the previous digit.
Press the Done key.
Repeat the password when prompted to verify the new entry.
Press the Done key.
“NEW PASSWORD SET” will be displayed to confirm the new
password.
Record your password for future reference.
CALL LOG PASSWORD
SET CLEAR
NEW PASSWORD:
____
|BKSP
VERIFY NEW PASSWORD:
----
|BKSP
NEW PASSWORD SET
Done
Done
Tone Commander 6210/6220 User Manual 65
Press the Done key to return to the User Options menu or the
Setup key to exit Setup Mode.
Removing the Password
Select CLEAR.
“PASSWORD CLEARED” will be displayed to confirm that the
password has been removed.
Press the Done key to return to User Options menu or the
Setup key to exit Setup Mode.
What to do if you lose your password
Contact your system administrator or call Tone Commander technical
support at (800) 524-0024 in the event you misplace your password.
You will need to report the serial number of your telephone to receive a
new password.
You can use the RESET option (page 39) to remove all passwords.
This option will also clear all programmed numbers and settings in your
phone.
Done
Done
PASSWORD CLEARED
66 Tone Commander 6210/6220 User Manual
Troubleshooting
Inoperable Telephone Recovery Procedures
Whenever a telephone is unable to operate normally or remains in
a particular state with no escape, accomplish the following:
1. Press SETUP, the SETUP Menu should be displayed. This
response indicates that there is power to the telephone, and its
microprocessor is operating. Proceed to Step 5. If there is no
display, proceed to Step 2.
2. Reseat the eight pin connectors of the telephone mounting cord at
the telephone and at either the wall jack or the associated NT1
device.
3. Verify that the power indicator of the associated NT1 device is
illuminated.
4. Replace the ISDN telephone with another and repeat the steps in
this section.
5. Select ADMIN, then MORE, then RESTART, then YES. This will
cause the telephone to reinitialize on Layers 1 through 3. If full
initialization is attained, proceed to “Verify operation” on page 67,
otherwise proceed to Step 6.
6. Determine which Layer is not initializing by observing the startup
display.
Layer 1 does not initialize:
• Locate the NT1 device ahead of the telephone, and press its
reset button. If the NT1 device does not have a reset button,
recycle power by temporarily pulling it out of its rack, or unplug it
from its stand-alone power supply.
• Verify all connections between the NT1 and the registered jack
interface.
• Replace the NT1 device.
Layer 2 does not initialize:
• Repeat Step 2.
Tone Commander 6210/6220 User Manual 67
Layer 3 does not initialize:
• Verify that the correct SPID number is programmed.
• Verify with the serving telco that they have not changed from a
customized to a universal SPID format.
• Verify with the serving telco that they have not changed their
office to a new area code (some SPID formats include the area
code).
• Enter the correct SPID or SPID format.
With full initialization, proceed to the following steps.
Verify operation of the telephone by accomplishing the following:
1. Access an idle line.
• Does the line LED indicate active status?
• Is dial tone heard?
2. Dial any directory number for a test call.
• Did the call go through?
68 Tone Commander 6210/6220 User Manual
Telephone Configuration Troubleshooting
CA/DN trouble Check Fix
Inbound calls to a
specific line cause the
LED to flash, but there is
no audible ringing.
>SETUP >USER
>RING >CONTROL
>Select line
>ALWAYS
A specific line is
selected that is
supposed to have dial
tone, but there isn’t any.
>SETUP >INSTL
>KEYS
>Select line key
>CA/DN
General usage Check Fix
All inbound calls appear
on CA1. Outbound calls
cannot be made.
>SETUP >INSTL
>MORE >MODE
>CACH
Ringing calls are not
answered when going
off-hook.
>SETUP >USER
>MORE >PREF
>RING
Using a specific
headset, the voice level
to other parties is not
loud enough.
>SETUP >USER
>MORE >VOICE
>HEAD >VOLUME
>XMT+ as many
times as required
“SELECT AN IDLE
LINE” is displayed when
going off-hook or
pressing the speaker
key.
Originating DN and
Call Appearance
Reservation settings
See page 32.
Tone Commander 6210/6220 User Manual 69
Appendix A
Ordering ISDN Service
Setup Wizard
The ISDN Telephone Setup Wizard simplifies ordering ISDN service.
This Windows 95/98/NT program prompts you for all required
information, and prints the service order forms and key designation
labels. You can download the Setup Wizard from Tone Commander’s
Web site at www.tonecommander.com or call Tone Commander at
(800) 524-0024 to order the program on floppy disks.
Ordering Manually
Your service provider may have their own process and forms for
ordering ISDN service. Contact them for instructions before you create
your order.
Key Assignments
The 6210 and 6220 are compatible with all NIUF terminal packages
and many other standard line configurations. If Parameter Downloading
is available, the phone will automatically assign Feature Activator keys
and codes to match almost any line configuration. Call appearances
are always assigned in ascending order, starting with button #1.
Feature activators are assigned in descending order, starting with
button #10 on the 6210, #20 on the 6220, or the last button (#40 or
#50) on the 6030X.
Use the table on the following page as a guide when assigning custom
feature activators and indicators.
Where to Go for Help
If you need assistance ordering service, call Tone Commander
Customer Technical Support at (800) 524-0024.
70 Tone Commander 6210/6220 User Manual
Recommended Button Assignments
Network
Button #
Assignment
1 Call Appearance (PDN)
2 Call Appearances
3
.
.
.
.
.
.
58
59 Additional Feature Keys
60 Conference *
61 Transfer *
62 Drop *
63 Message Waiting Indicator
* National ISDN only; DO NOT assign these keys
for 5ESS Custom ISDN.
With Parameter Downloading, the phone will automatically remap
feature activators (other than Conference, Transfer, Drop, and
Message Waiting) in descending order, starting with key 20 on the
6220 or key 10 on the 6210. For example, network feature key #59 will
be assigned to key 10 on a 6210, #58 to key 9, etc.
Tone Commander 6210/6220 User Manual 71
Appendix B
Setup Menu Tree
INSTL (Installation Options)
SPID (Service Profile Identifier) ...................................... page 29
PARAM (Parameter Download – National ISDN only)..... page 30
START (Start Download)
AUTO (Automatic Download Enable/Disable)
KEYS
CA/DN (Call Appearance/Directory Number) .......... page 30
ORIG (Originating DN)
RESERV (Call Appearance Reservation)
OUT (Outgoing Only)
IN (Incoming Only)
PRI (Outgoing/Priority Incoming)
NOT (Not Reserved)
FA (Feature Activator)
DSS (Direct Station Select)
DSS#
SPDIAL (Speed Dial)
PAUSE (Dialing Pause)
FA (Feature Activator)
UNUSED
MODE (Terminal Mode – National ISDN only) ................ page 36
CACH (Call Appearance Call Handling EKTS)
BASIC (Basic EKTS – National ISDN only)
PASSWD (Installation Options Password) ...................... page 37
SET
CLEAR
RESET (Reset to Default Settings) ................................. page 39
72 Tone Commander 6210/6220 User Manual
VA (Voice Announce) ..................................................... page 40
KEYS (CA/DN Keys that accept VA Calls)
DNs (Incoming Directory Numbers)
ALERT (Incoming Call Alerting Patterns)
MUTE (Automatic Microphone Muting)
ADMIN (Administration Options)
INSPCT (Local Inspect) .................................................. page 44
KEYS (Call Appearance and Feature Activator Keys)
DNs (Directory Numbers)
MESSAGE (Message Waiting Indicator)
VERS (Version) .............................................................. page 48
SERIAL (Serial Number)
H/W (Hardware Versions)
S/W (Software Version)
[option model] (Optional Equipment Version,
if installed)
TEST ................................................................................ page 50
DISPLY (Display and Indicators)
LCD (Test LCD Display)
RED (Test Red Indicators)
GREEN (Test Green Indicators)
OFF (Turn All Indicators Off)
KEYS (Test Phone Keys)
6030X (Test 6030X Keys and Indicators, if installed)
DIAG (Diagnostic Display) .............................................. page 52
RESTART (Restart/Clear Call Log) ................................ page 52
LOG (Error & Parameter Download Logs) ...................... page 53
ERROR (Error Log)
PARAM (Parameter Download Log – Nat. ISDN only)
CLEAR (Clear Error Log)
Tone Commander 6210/6220 User Manual 73
USER (User Options)
CLOCK (Set Time and Date) .......................................... page 55
SPDIAL (Speed Dial) ...................................................... page 55
PAUSE (Dialing Pause)
DIR (Call Directory).......................................................... page 57
RING (Personal Ringing) ................................................ page 59
TONE (Ringing Tone)
OFFHK (Off-Hook Ringing)
NORMAL
SINGLE (Single Burst)
CONTROL (Ringing Control)
ALWAYS (Ring Immediately)
NEVER (Never Ring)
WAIT2 (Wait 2 Ring Cycles / 12 seconds)
WAIT3 (Wait 3 Ring Cycles / 18 seconds)
WAIT4 (Wait 4 Ring Cycles / 24 seconds)
WAIT5 (Wait 5 Ring Cycles / 30 seconds)
WAIT6 (Wait 6 Ring Cycles / 36 seconds)
WAIT7 (Wait 7 Ring Cycles / 42 seconds)
PREF (Off-hook Call Preference – National ISDN only) . page 61
RING (Answer Ringing Call)
IDLE (Select Idle Call Appearance)
NONE (Manual Call Appearance Selection)
VOICE (Voice Mode) ...................................................... page 62
HAND (Handset)
HEAD (Headset)
VOLUME
RCV+/- (Receive Volume Up/Down)
XMT+/- (Transmit Volume Up/Down,
Headset only)
DISPLY (Display Contrast) ............................................. page 63
+ (Increase Contrast)
- (Decrease Contrast)
PASSWD (Call Log Password) ........................................ page 64
SET, CLEAR
74 Tone Commander 6210/6220 User Manual
POTS (6002TA Analog POTS Port Options)
Options in this menu are described in the 6002TA Analog
Port Terminal Adapter User Manual.
RING (Ringing Control)
ALWAYS (Ring Immediately)
NEVER (Never Ring)
WAIT2 (Wait 2 Ring Cycles / 12 seconds)
WAIT3 (Wait 3 Ring Cycles / 18 seconds)
WAIT4 (Wait 4 Ring Cycles / 24 seconds)
WAIT5 (Wait 5 Ring Cycles / 30 seconds)
WAIT6 (Wait 6 Ring Cycles / 36 seconds)
WAIT7 (Wait 7 Ring Cycles / 42 seconds)
PRIV (POTS Line Privacy)
ON
OFF
CALLWT (Call Waiting Alert)
CALLID (Caller ID Display and Tone)
TONE (Call Waiting Tone only)
DISABLE
ORIG (POTS Originating Call Appearance)
Tone Commander 6210/6220 User Manual 75
Appendix C
Warranty and Service
Tone Commander Product Warranty
For a period of one year from date of dealer purchase, but not to
exceed 16 months from date of manufacture, Tone Commander
Systems, Inc. (Tone Commander) warrants its products to be free from
defects in material and workmanship under conditions of normal use
and service. Tone Commander shall, at its option, repair or replace any
defective product which, in its opinion, has not been misused,
damaged, or improperly installed.
Repair or replacement under this warranty will be performed at Tone
Commander's factory. Authorization must be obtained from Tone
Commander prior to returning a product for repair. Freight must be
prepaid for all units returned to Tone Commander. Units repaired under
warranty will be shipped UPS Ground (or equivalent), freight prepaid by
Tone Commander.
Products that are older than the warranty period, but less than 7 years
old, or still manufactured by Tone Commander may be repaired at the
factory for a flat rate charge. Repaired out-of-warranty units are
warranted for 90 days from the date of repair.
The repair or replacement of a product under this warranty represents
the entire obligation of Tone Commander; Tone Commander shall not
be liable for any special or consequential damages resulting from or
caused by any defect, failure, incapacity or malfunction of any of its
products.
The foregoing express warranty is in lieu of all other warranties,
express or implied, including but not limited to any implied
warranty of merchantability, fitness, or adequacy for any
purpose or use, quality, productiveness or capacity; Tone
Commander, to the extent permitted by law, hereby disclaims
all such other warranties.
76 Tone Commander 6210/6220 User Manual
Appendix D
Specifications
Contents of Shipping Container
Modular handset coil-cord
Modular line cord
Label Sheet
Handset
Manual
Quick Reference Card
Standards Compliance
ANSI T1.601-1992 and T1.605-1991
National ISDN, Lucent 5ESS Custom ISDN
FCC Part 15
FCC Part 68
Hearing Aid Compatible
FCC Part 68 Volume Control Requirements
UL, cUL Listed
Network Switch Compatibility
Lucent 5ESS National ISDN, Custom ISDN
Nortel DMS-100 National ISDN
Siemens EWSD National ISDN
AG Communication Systems GTD-5 National ISDN
Avaya Definity PABX
Power Requirements
PS1 (phantom) or PS2 (pins 7 and 8)
24 to 56.5 VDC @ 2 W max. per terminal (excluding wiring losses)
Physical Dimensions
8.25” W x 8.5” D x 4.75” H, including handset
Weight
2.5 lbs.
Environmental
Operating Temperature: 32° to 104° F (0° to 40° C)
Storage Temperature: 32° to 122° F (0° to 50° C)
Humidity: 5% to 95% non-condensing
Tone Commander 6210/6220 User Manual 77
Factory Default Settings
Parameter
Default Value
(National ISDN)
Default Value
(5ESS Custom ISDN)
Auto Param. Download
Enabled
N/A
CA Reservation
Not Reserved Not Reserved
Call Log Password
None None
Call Preference
Ring
(Network Controlled) *
Clock
Time of the last
error log entry
Time of the last
error log entry
Conference
FA/FI=60
N/A
Display Contrast
Level 5 Level 5
Drop
FA/FI=62
N/A
Handset Volume
Level 3 Level 3
Headset Volume
Level 3 Level 3
Install Menu Password
None None
Message Waiting
FI=63 FI=63
Multifunction Keys 1-3
CA/DN CA/DN
Multifunction Keys 4+
Unused Unused
Off-hook Ring
Single Single
Originating DN
Yes, PDN Yes, Keys 1-3
Ringer Volume
Level 3 Level 3
Ringing Control
Always Always
Ringing Tone
#5 (of 8) #5 (of 8)
Speakerphone Volume
Level 3 Level 3
Terminal Mode
CACH
N/A
Transfer
FA/FI=61
N/A
Voice Announce Alert
Any Any
Voice Announce DNs
All All
Voice Announce Keys
All Disabled All Disabled
Voice Announce Muting
On On
Voice Mode
Handset Handset
* fixed setting for 5ESS Custom ISDN
78 Tone Commander 6210/6220 User Manual
Appendix E
UL/FCC Statements
Important Safety Instructions
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface.
4. Use caution when installing or modifying telephone lines.
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of fire, electric shock and injury to persons,
including the following:
5. Read and understand all instructions.
6. Follow all warnings and instructions marked on the product.
7. Unplug the line cord before cleaning. Do not use liquid or aerosol cleaners.
Use a damp cloth for cleaning.
8. Do not use this product near water, for example, near a bathtub, wash
bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming
pool.
9. Do not place this product on an unstable cart, stand, or table. The product
may fall, causing serious damage to the product.
10. This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power
supply to your home, consult your dealer or local power company.
11. Do not allow anything to rest on the power cord. Do not locate this product
where the cord will be abused by persons walking on it.
12. Do not overload wall outlets and extension cords as this can result in the
risk of fire or electric shock.
13. Never push objects of any kind into this product through any openings as
they may touch dangerous voltage points or short out parts that could
result in a risk of fire or electric shock. Never spill liquid of any kind on this
product.
Tone Commander 6210/6220 User Manual 79
14. To reduce the risk of electric shock, do not disassemble this product, but
take it to a qualified serviceman when some service or repair work is
required. Opening or removing covers may expose you to dangerous
voltages or other risks. Incorrect reassembly can cause electric shock
when the appliance is subsequently used.
15. Unplug this product from the wall outlet and refer servicing to qualified
service personnel under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operating instructions, because improper adjustment of other controls
may result in damage and will often require extensive work by a
qualified technician to restore the product to normal operation.
E. If the product has been dropped or the case has been damaged.
F. If the product exhibits a distinct change in performance.
16. Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
17. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
80 Tone Commander 6210/6220 User Manual
FCC Requirements
The Tone Commander Models 6210T, 6210U, 6220T, and 6220U comply
with Part 68 of the FCC Rules. The label affixed to this equipment contains,
among other information, the FCC Registration for this equipment. You
must, upon request, provide this information to your telephone company.
The following jacks must be ordered from the telephone company in order
to interconnect this product with the public communication network: RJ49C.
If your 6210 or 6220 causes harm to the telephone network, the Telephone
Company may discontinue your service temporarily. if possible, they will
notify you in advance. But if advance notice is not practical you will be
notified as soon as possible. You will be informed of your right to file a
complaint with the FCC.
Your telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the proper functioning of your
equipment. If they do, you will be notified in advance to give you an
opportunity to maintain uninterrupted telephone service.
The 6210 and 6220 are hearing-aid compatible (HAC) per Section 68.316,
FCC Rules and Regulations.
If you have trouble with the 6210 or 6220, please refer to the
Troubleshooting section in this manual, or contact us at the address listed
on the back of this manual for information on obtaining service or repairs.
The telephone company may ask that you disconnect the telephone from
the network until the problem has been corrected or until you are sure that
the equipment is not malfunctioning.
NOTE: This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own
expense.
Tone Commander 6210/6220 User Manual 81
82 Tone Commander 6210/6220 User Manual
11609 49th Place West
Mukilteo, WA 98275-4255
(800) 524-0024 (425) 349-1000
Fax: (425) 349-1010
www.tonecommander.com
13-102800 Rev. L
©2003
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