Tone Commander 40d120 Guide

40d120

Atte ndant’ s Guid e

® ®

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Buttons, Display, Indicators . . . . . . . . . . . . . . . . 2

40d Console . . . . . . . . . . . . . . . . . . . . . 2

120d Console . . . . . . . . . . . . . . . . . . . . . 3

Call Processing Buttons . . . . . . . . . . . . . . . 4

Hold Loop Buttons . . . . . . . . . . . . . . . . . . 6

Shift Button . . . . . . . . . . . . . . . . . . . . . . 6

DSS (Direct Station Select) Buttons . . . . . . . . . 6

Display . . . . . . . . . . . . . . . . . . . . . . . . 7

Call Information . . . . . . . . . . . . . . . . . . . . 9

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Call Answering . . . . . . . . . . . . . . . . . . . . . . . 10

Transferring Calls . . . . . . . . . . . . . . . . . . . . . 11

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . 15

Automatic Callback . . . . . . . . . . . . . . . . . . . . 15

Announcing Calls . . . . . . . . . . . . . . . . . . . . . 16

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . 16

Call Release . . . . . . . . . . . . . . . . . . . . . . . . 17

Call Originating . . . . . . . . . . . . . . . . . . . . . . 17

Priority Calls . . . . . . . . . . . . . . . . . . . . . . . . 18

Conference Calls . . . . . . . . . . . . . . . . . . . . . 19

Ring Delays . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the Ringer Volume . . . . . . . . . . . . . . . 21

Adjusting the Handset Volume . . . . . . . . . . . . . . . 21

Using a Headset . . . . . . . . . . . . . . . . . . . . . . 21

Console Setup . . . . . . . . . . . . . . . . . . . . . . . . . 22

Name Database . . . . . . . . . . . . . . . . . . . . . . 23

Setting the Clock . . . . . . . . . . . . . . . . . . . . . . 26

Console Care . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contents

Tone Commander 40d120 Attendant’s Guide i

ii Tone Commander 40d120 Attendant’s Guide

The Tone Commander 40d console is an easy to use attendant
console utilizing ISDN technology. All calls are handled over a
single attendant loop.

The companion 120d BLF/DSS console adds autodialing and
station status display for up to 120 stations. The attendant
position can include up to four 120d consoles, for a maximum
capacity of 480 stations.

The features of the Tone Commander 40d120 include:

ENHANCED
INCOMING CALL
IDENTIFICATION

FLEXIBLE
BUTTON
ASSIGNMENTS

CALL QUEUING – Ringing calls are presented to the console

SINGLE BUTTON
ANSWERING

DSS (Direct
Station Select)

HOLD LOOPS – Held calls are individually assigned to a

HOLD RECALL – Calls left on hold longer than the time

– Calling and called party identification, call

type, hold status, and other useful
information is shown on a large, easy to
read display.

– Console button layout may be customized

by your installer for your installation.

in the order received, prioritized by call
type or directory number.

– Ringing calls can be answered by pressing

a single button.

– Autodials a station’s number with a single

button.

buttons used for call information or
retrieval.

selected by the installer will recall the
attendant.

Intro duc tio n

Buttons and indicators on the 40d and 120d consoles are
described on the following pages.

Tone Commander 40d120 Attendant’s Guide 1

Buttons, Display, Indicators

40d Console

Hold Loop Buttons

retrieve calls on hold,
and display held call
information.

(see page 6)

Display

provides the attendant with diverse
information during operation of the console,
including calling and called party
identification, call type, hold status, and the
time of day. (see page 7)

MAINT
Button

enters/exits
Maintenance
Mode

(see page 22)

®

SHIFT
Button

accesses the
stations
represented
by the lower
lights next to
the 120d
console’s
DSS buttons.

(see page 6)

Handset/
Headset
Jack

(see page 21)

Call
Processing
Buttons

(see page 4)

Dial Pad

used for dialing
and accessing
system features.

2 Tone Commander 40d120 Attendant’s Guide

VOL
Buttons

adjust the
volume of
the handset
and the
console’s
ringer.
(see page 21)

120d Console

®

DSS Buttons

(see page 6)

Line
Status Lights

(see page 6)

Tone Commander 40d120 Attendant’s Guide 3

Call Processing Buttons

Most call handling operations can be initiated by pressing a single
button. Your console button configuration has been customized
by the installer for your installation.

All buttons except the MAINT, VOL, SHIFT, and Hold Loop
buttons are configurable. Some buttons have an associated light
to indicate an active feature.

Button assignments may include the following:

ANSWER – answers a ringing call.

CALLBACK – after originating a call to a busy station,

automatically calls back the console when the
called line is idle.

CALL FWD – forwards primary directory number calls to a

designated station or destination.

CANCEL – aborts most operations. Reverts to the previous

call state when conditions permit.

CONF – places conference calls.

CONNECT – connects a transferred call to a station.

DROP – removes the last-added party from a conference

call.

HOLD – places a call on hold. The call hold time will be

shown in the first available hold loop on the
bottom line of the display.

INTERCOM
INTCOM 1-4

ORIGINATE – originates an outgoing call.

PAGE – connects to a dial access paging unit.

PARK – parks a call at a directory number. The user can

PICKUP – picks up a call ringing at a station.

POLL – allows visual scanning of held call information.

PRIORITY – originates a call-waiting call.

RELEASE – disconnects a call.

RING DLY – delays ringing for a backup answering console

– originates an outgoing intercom call.

dial a code to retrieve the call.

4 Tone Commander 40d120 Attendant’s Guide

SPLIT – toggles between the calling and called parties

during call transfer.

TIME – displays the current network time and date.

UNPARK – retrieves a call that has been parked.

V MAIL

– access a voice mail system.

V MAIL 1-2

Some features may not be available from your telco central office.
Contact your service provider or installer for more information.

Tone Commander 40d120 Attendant’s Guide 5

Hold Loop Buttons

After the HOLD button is pressed, the active call is placed in the
first available hold loop. The hold type (Hold, Page, etc.) and the
time the call has been on hold (in 10 second increments) is
shown on the bottom line of the display.

The Hold Loop (numbered) button directly beneath the call’s hold
display will connect the held call to the handset.

Press the POLL button, then any Hold Loop button to display call
information for a held call.

Shift Button

Some stations or autodial numbers are represented by the lower
lights next to the 120d console’s DSS buttons. Dialing is initiated
by first pressing and releasing the SHIFT button on the 40d
console, then pressing the DSS button. The 120d console will
automatically switch back to the upper stations after completing
an operation, or you can manually select the upper stations by
pressing the SHIFT button again. The light above the button will
be on when the lower group of stations is currently selected.

DSS (Direct Station Select) Buttons

DSS buttons on the 120d console originate calls with a single
button.

Each button can accommodate two stations. The station
represented by the lower status light is accessed by first pressing
the SHIFT button.

Spare DSS buttons may be used for autodialing (speed dialing)
frequently-dialed numbers.

Line Status Lights

off – the directory number is idle.
flashing – the directory number is ringing.
on steady – the directory number has an

active call.

Note: For key telephones with multiple lines (directory number call
appearances), the Line Status Light indicates the state of the first line.
The station may be able to accept calls on other lines when busy is
indicated.

6 Tone Commander 40d120 Attendant’s Guide

Display

The status of all calls being processed at the console is shown in
the display.

During normal console operation, the first two lines show
information pertaining to the currently active call. Line 3 shows
ringing call information. Hold type and time on hold for up to 6
calls is shown in line 4.

Line 1 – Talk/Dial

Information about the line or party you are currently connected to
is displayed on line 1.

TALK will be shown at the left of the display when your handset is
connected to a calling or called party.

The type of call or call progress information follows the call state.
Call information displays are described on page 9.

Caller identification is displayed next. A name will be shown if one
is sent from the central office or matched to the calling number in
the console’s internal database. If no name is found, the calling
number will be displayed when available from the central office.

The time of day in 12 hour hh:mm format is shown at the right of
the display.

Call

State

Call

Information Name / Number Time

TALK Internal Bob Smith 12:32

RING Internal Barney Jones
HLD 2 HLD 3 PAG 2

Tone Commander 40d120 Attendant’s Guide 7