The Tone Commander 30e is an answering console for use in receptionist or departmental attendant
positions, with Centrex or PABX systems. Line keys are provided for up to 30 LDN (Listed Directory
Number) terminations or call processing loops. The companion 120 BLF/DSS console adds 24-digit
autodialing, and station status display for 120 stations. The 120 console functions are controlled by keys on
the 30e console.
Features include hold and transfer, single button call answer, line privacy, delayed ringing, night service,
call status display, line and station name displays, Music On Hold, and a digital clock. Console parameters
may be programmed by the installer for different system configurations.
A configuration programming mode is used by the installer to set console parameters as required by the
telephone system. The attendant may program name displays, autodial numbers, ring delays, and the
time-of-day clock. Switches can be set to prevent accidental programming changes.
The system includes a 30e CPU (Central Processing Unit) and a 120 CPU in the equipment room. Four
consoles may be connected to a single CPU.
The basic 30e CPU is equipped with ports for 20 lines and two consoles. A 10-line expansion circuit board
and a two-console expansion circuit board may be installed in the CPU to increase capacity to a maximum
of 30 lines and four consoles, respectively.
The capacity of the 120 CPU is 120 lines. A second CPU and associated consoles may be added to
increase system capacity to 240 stations at each position.
Please refer to the System Description
section for detailed descriptions of all 30e120 features.
Call Tone Commander Customer Service at (800) 524-0024 if you have any questions about features,
installation, or operation of the 30e120.
Tone Commander consoles are easy to install and configure. The step-by-step instructions in this manual
guide the installer through the installation, preliminary testing, programming, and operational testing of the
30e120.
10. Configuration programming – includes central office/PABX compatibility parameters, and several
customer-preference items. The system's default values will be adequate for many installations.
11. DSS/Autodial number programming (with 120 console only)
12. Name display programming (with 120 console only)
13. Ring delay programming
Page 413-102499 Rev. G
Tone Commander 30e120 Installation Instructions
1. Ordering Equipment
Order the optional PA-24 Paging/Chime Module and related equipment as required. Allow adequate time to
ensure equipment availability at cutover.
Required for each 30e system
q (1) 30e Central Processing Unit (equipped for 20 attendant lines and 2 consoles)
q (1) 30e console for each attendant position (4 max.)
Required for systems with 21-30 attendant lines
q (1) LEC-10 Line Expansion Card
Required for systems with 3 or 4 consoles
q (1) CEC-2 Console Expansion Card
q (1-2) PSE-3 Power Supplies
(each CPU can supply power to two 30e or 120 consoles; one PSE-3 is required to power
every three additional 30e or 120 consoles)
Required for BLF/DSS option
q (1) 120 Central Processing Unit per 120 stations (2 CPUs max.)
q (1) 120 consoles per 120 stations (240 max..) for each attendant position
q (1) 66M1-50 split block + (2) female-terminated 25-pair cables per each 30 monitored stations
(each 25-pair cable handles 15 stations)
q (2) 3 pair cables from the CPU to each console (500 ft. maximum length)
q (2) 6 position, 6 contact modular jacks per console
q (1) 117 VAC, 60 Hz grounded power outlet per CPU in the equipment room
q Sufficient space on a plywood sheet in the equipment room for mounting CPU, blocks, and
ancillary equipment
q Cross connect wire and mounting hardware
13-102499 Rev. GPage 5
Tone Commander 30e120 Installation Instructions
2. Ordering Lines
IMPORTANT – The line features listed below are required for proper operation of the 30e and 120
consoles. Allow adequate time prior to cutover for the receipt and testing of all lines and
programmed features.
Please refer to the System Description section for further information regarding line requirements.
Common requirements for all attendant and station lines
q Standard Centrex loop start lines
q Disconnect Supervision
q Call Pickup Terminate
q Must originate from the same Centrex Common Block
Requirements for all attendant lines
q Tone dialing
q Station Call Transfer
q Directed Call Pickup without Barge-In (non-Barge-In)
q Do not configure with Call Transfer-Attendant
Optional attendant line features
q Order (1) nonhunting Centrex line per 10 attendant lines per console (recommended for retrieving
unanswered station calls). Refer to the Answer Use
line feature described on page 54.
Requirements for all station lines
q Must be assigned to a Call Pickup Group
q Do not configure with Call Forward-No Answer to the attendant
Optional station/line features
Additional features may be optioned as required.
Page 613-102499 Rev. G
Tone Commander 30e120 Installation Instructions
3. Site Preparation
Central Processing Unit (CPU)
The Central Processing Unit (CPU) should be installed in a clean, dry area which is secure but also
accessible by maintenance personnel. This unit is designed for wall mounting only. Allow adequate wall
space for ventilation, the necessary mounting blocks, and related equipment.
Ambient Environmental Requirements
1. Between 60° and 80° F (recommended).
2. Free of toxic fumes or static electricity (copiers).
3. At least 50 feet away from electromagnetic sources (arc welders).
4. Free from transient electrical load switching equipment (elevator rooms).
5. Between 5% and 95% noncondensing relative humidity.
Power Requirements
A dedicated, 15 amp, 117 VAC, 60 Hz circuit must be provided for the exclusive use of the CPU.
IMPORTANT – Ancillary or unrelated equipment should never draw power from the same circuit that
powers the CPU.
The ground (3rd prong) on the power plug provides a safety ground to the chassis of the CPU, and is
required for EMI shielding. It must be plugged into a grounded outlet.
Transient Surge and Spike Protection
While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations
areas of high lightning activity, the use of external protection devices on all telephone lines and the power
source is recommended.
Reference Grounding
Reference grounding of the 30e120 system is necessary for proper operation. This ground should be
referenced to within 3 volts of telco ground.
, in those
Attendant Consoles
The consoles should be installed in a clear work space and away from plants that require frequent watering
or counters that tempt the placement of beverages.
Ambient Environmental Requirements
It is recommended that the same environmental conditions be maintained for the consoles as one would
maintain for a personal computer (PC) or data terminal.
Power Requirements
Console operating power is provided by the CPUs or a PSE-3 power supply located in the equipment room.
13-102499 Rev. GPage 7
Tone Commander 30e120 Installation Instructions
4. Configuration Sheet Preparation
Prior to installation of this system, the Configuration Sheets attached to the back of this manual should be
completed with the information listed below. Please leave the Configuration Sheets on site.
System Programmable Features
Factory programmed values have been chosen to accommodate standard central office or PABX operating
parameters and generally accepted customer requirements. These values may be adjusted to specific
needs.
A space is provided on the Configuration Sheet for the Directed Call Pickup code required by the telephone
system.
Station and Line Programmable Features
1. Phone number and name identification for each line.
2. Programmable features for each line (Privacy, Answer Use).
3. Station number and user name identification for each station. Include any additional functions to be
dialed with the DSS number, such as an FD prefix.
4. Autodial numbers for spare DSS keys.
Sample Configuration Sheets are provided on the following three pages.
(Default settings for all lines are shown in BOLD ITALICS.)
LINE
KEY
NO.
1
2
3
4
5
6
7
LINE NAME I.D.
or
SPECIAL USAGE KEY
Page
•
Night
•
Quick Mode
•
Override
•
Call Park
•
PRIV.
WHEN
BUSY
O
F
F
ANS.
USE
O
O
F
N
F
local 1XX
local 2XX
local 3XX
local 4XX
WATS band 0XX
WATS band 5
Hilldale FX
X
X
X
X
O
N
RING
DELAY
(NO
RINGING,
NO DELAY,
1-9 RINGS
no
delay
no
delay
no
delay
no
delay
no
delay
no
delay
no
delay
TELEPHONE
NUMBERS
)
555-1980
555-1981
555-1982
555-1983
208-3559
280-7290
287-4739
10
11
12
13
14
15
8
9
Page keyXX
no
ring
N/A
Quick Mode keyXX
Override keyXX
Call Park keyXX
no
ring
no
ring
N/A
N/A
Page 1013-102499 Rev. G
Tone Commander 30e120 Installation Instructions
120 (#1) Configuration Sheet, DSS Keys 1-60
DSS keys are numbered vertically on the console.
DSS
KEY
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
DSS / AUTODIAL
NUMBER
(24 digits max.)
USER NAME
(14 characters max.)
FD4710John F
FD4719Bill Jones
FD4729Jill K
FD4711Jane W
FD4712Ronnie Y
FD4715Kim L
FD4720Jack S
FD4716William F
FD4717Sarah S
FD4718Robin R
FD4721John L
FD4722Bill T
FD4737Mike N
FD4736David T
FD4723Wayne K
FD4713Phillip R
FD4714Mary S
FD4724Steven E
FD4725Karen G
FD4726Robert T
FD4727Jim W
FD4728Pat K
FD4730Randy A
FD4731Kirk B
FD4732Cliff M
FD4738Paul C
FD4739Norm D
FD4733Art S
FD4734Jo P
FD4735Larry E
DSS
KEY
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
DSS / AUTODIAL
NUMBER
(24 digits max.)
USER NAME
(14 characters max.)
FD4740Susan R
FD4742Rick T
FD4743Linda P
FD4741Ralf C
FD4744Greg O
FD4747Sally T
FD4745Bob W
FD4746Clint E
FD4748Don R
FD4749Katy C
FD4750John F
13-102499 Rev. GPage 11
Tone Commander 30e120 Installation Instructions
Installation
Important Safety Instructions
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
4. Use caution when installing or modifying telephone lines.
Contents of Shipping Boxes
The Tone Commander 30e120 system is shipped in four boxes: one for each console, and one for each
Central Processing Unit (CPU). Please compare the contents of these boxes with the lists below. Contact
your distributor if any items are missing or damaged.
30e Console Box:
(1)30e console(1) Attendant’s Guide
(2)7´ line cords(1) Quick Reference Card
(1)handset with cord(31) clear keycaps
(1)handset cradle(4) sheets of keycap labels
(2)cradle mounting screws
1. Fasten a plywood sheet to the wall with hardware suitable for the wall material. The sheet should have
enough room for all 30e and 120 CPUs, and any required ancillary equipment such as expansion
console and night bell power supplies.
2. Using the supplied mounting template, mark and pre-drill the mounting holes for the 30e CPU.
Make sure that the CPU mounting location is within 5 feet of a standard 117 VAC, 60 Hz grounded
power outlet.
Allow at least one foot of free space above and below the CPU for ventilation.
3. Drive in four suitable fasteners (such as #10×¾" pan head tapping screws), leaving the heads out ¼".
4. Remove the two cover screws, turn each CPU cover fastener so that the slots are horizontal, then
remove the cover.
When installation and testing are completed, replace the cover, turn each cover fastener so that
the slots are vertical, then lock it in place with the cover screws to assure compliance with UL
requirements. If the cover screws need to be replaced, use 6-32×1/4" pan head machine screws.
5. Hang the 30e CPU on the four mounting screws and tighten the screws.
6. Repeat steps 2-5 for each 120 CPU.
Two 120 CPUs are required for systems that will monitor 121-240 stations.
7. Repeat steps 2-5 for each PSE-3 Expansion Power Supply. Only two mounting screws are required for
each power supply.
Each 30e or 120 CPU can power two consoles. PSE-3 power supplies are required for systems with three
or four consoles at each attendant position. One PSE-3 can power three 30e or 120 consoles.
All CPUs and PSE-3s must be powered from the same outlet box or power strip.
Blocks
30e
1. Label each side of two split terminal blocks as shown in the Connector Designation columns of Tables
1 and 2.
2. Mount the blocks to the plywood sheet below the 30e CPU, using suitable fasteners.
120
1. Label each side of four split terminal blocks as shown in the Connector Designation columns of Tables
3-6.
NOTE – Some cables and blocks may be omitted if the system will monitor less than 120 stations.
Each cable has connections for 15 stations. Block #1 is required for console power.
2. Mount the blocks to the plywood sheet below the 120 CPU, using suitable fasteners.
13-102499 Rev. GPage 13
Tone Commander 30e120 Installation Instructions
PSE-3
1. Label one side of a terminal block as shown in the Connector Designation column of Table 7.
2. Mount the block to the plywood sheet near the other system blocks, using suitable fasteners.
Cabling to Blocks
1. Punch down the cables to the blocks as shown in the Wire Color columns of Tables 1-7.
2. Plug the 25 pair cables into the appropriate CPU or power supply connectors. Route the cables through
the slots at the bottom of the housings.
3. Secure the cables with the supplied connector clamps.
30e Expansion Cards
The basic 30e CPU can accommodate 20 attendant lines and two consoles. One LEC-10 Line Expansion
Card (10 additional lines) and/or a CEC-2 Console Expansion Card (two additional consoles) may be
installed in the 30e CPU to expand the system to 30 attendant lines and four consoles.
The CPU power cord must be unplugged before installing expansion cards.
LEC-10 Line Card
The CPU is supplied with two LEC-10s installed in the leftmost slots, for attendant lines 1-20.
Plug the expansion LEC-10 into the connectors on the 30e CPU board. The components should face the
right side of the 30e CPU.
CEC-2 Console Card
Plug the CEC-2 into the connectors in the center of the 30e CPU main circuit board. The components
should face the right side of the CPU.
NOTE – A PSE-3 power supply is required for console positions #3 and #4. This unit can power three 30e
1. Plug the supplied data link cable to the "30e" port on the 120 CPU.
2. Plug the other end of the cable to the lower "120" port on the 30e CPU.
3. Route the cable through the slots at the bottom of the CPU housings.
4. Excess cable must be stored in the 120 CPU as shown to assure FCC Part 15 compliance.
Secure with a cable tie.
5. If this installation has two 120 CPUs (121-240 stations), connect the second 120 CPU to the upper
"120" port on the 30e CPU.
Page 2413-102499 Rev. G
Reference Grounding
Reference grounding of the system is necessary for proper operation.
Tone Commander 30e120 Installation Instructions
Figure 4
1. Connect telco or PABX ground to the GRD pin on the bottom of 30e block #2.
2. For each 120 CPU, connect telco or PABX ground to the GRD pin on the bottom right of 120 block #1.
These connections may be "daisy chained" as shown.
DO NOT connect this reference ground to the metal housing of any CPU or power supply!
CPU Chassis Grounding
This ground connection is required for safety and EMI shielding. It is usually provided by the 3rd wire on
the CPU power cords. If the integrity of the power outlet ground is questionable, use the ground
connection shown below for each 30e and 120 CPU.
Figure 5
1. Connect a solid copper #10 or #12 AWG wire to the ground terminal on the CPU. The wire should be
tightly clamped between the ground screw and the cup washer.
2. Connect the wire to an approved ground, such as MGN (multi-grounded neutral) from the power lines,
building ground, a metallic cold water pipe, or a grounding rod.
13-102499 Rev. GPage 25
Tone Commander 30e120 Installation Instructions
Connections to Telco/PABX Lines
1. Connect Tip and Ring of each line to the associated T
and R pair on the right side of 30e block #1.
If the 30e is used with a key system, connect to the
C.O. side of the line cards.
2. If this installation has stations in parallel with console
lines, the stations should be connected to Tip and
Ring at the telco/PABX block.
Figure 6
Line Testing
Connect a test telephone to each line; verify the presence of dial tone, and break dial tone by dialing a
number.
The 30e allows DTMF tone dialing only – refer to the SYSTEM DESCRIPTION - Telco/PABX Requirements
section.
Test any additional features ordered with the lines. Open circuit voltage must be approximately 48 volts.
Station Connections
Connect T and R on the 120 blocks to Tip and
Ring of each station to be monitored. The 120
connects in parallel with the station sets.
Figure 7
Page 2613-102499 Rev. G
Console Cable Installation
30e Console Cables
Tone Commander 30e120 Installation Instructions
Figure 8
Console Positions #1 and #2
Wall
Jack
Pinout
1WHT1C3 (WHT-GRN)2C3 (RED-BLU)WHT-GRN
2BLK1C1 (WHT-ORN)2C1 (WHT-SLT)WHT-ORN
3RED1RN (BLU-WHT)2RN (BRN-WHT)BLU-WHT
4GRN1TN (WHT-BLU)2TN (WHT-BRN)WHT-BLU
5YEL1C2 (ORN-WHT)2C2 (SLT-WHT)ORN-WHT
6BLU1C4 (GRN-WHT)2C4 (BLU-RED)GRN-WHT
Wall Jack
Typical
Wire Color
Console #1
Designation
(connector 1)
Console #2
Designation
(connector 1)
Typical 3 Pair
Console Cable
Wire Color
Table 8 – 30e Console “Voice/Data” Jack Pinout, Console Positions #1 and #2
(actual
wire color)
13-102499 Rev. GPage 27
Tone Commander 30e120 Installation Instructions
Wall
Jack
Pinout
1WHT1C+ (YEL-BLU)2C+ (YEL-SLT)WHT-GRN
2BLK1C+ (BLK-SLT)2C+ (YEL-BRN)WHT-ORN
3RED1C- (BRN-BLK)2C- (GRN-YEL)BLU-WHT
4GRN1C+ (BLK-BRN)2C+ (YEL-GRN)WHT-BLU
5YEL1C- (SLY-BLK)2C- (BRN-YEL)ORN-WHT
6BLU1C- (BLU-YEL)2C- (SLT-YEL)GRN-WHT
Wall Jack
Typical
Wire Color
Console #1
Designation
Console #2
Designation
Typical 3 Pair
Console Cable
Wire Color
(actual
wire color)
Table 9 – 30e Console “Power” Jack Pinout, Console Positions #1 and #2
All 30e console cables from positions #1 and #2 connect to 30e block #2. The total length of each console
cable, including line cord and equipment room cross connects, must not exceed 500 feet.
CAUTION – Before connecting Voice/Data and Power, make sure that the CPU is powered down!
1. Install two 6 position, 6 contact modular telephone jacks within 6 feet of the console.
2. Label the jacks "30e voice/data" and "30e power".
3. Connect a 3 pair cable to each jack and run them to the equipment room.
IMPORTANT – Whenever nonkey adapters are used in conjunction with existing multipair cable, verify
that the adapters conform to Tables 8 and 9 above.
4. Only if the colors of your cables differ from the typical colors: fill out Tables 8 and 9 with the actual wire
colors of the cables for each connection.
5. Punch down the "voice/data" cable to block #2 as listed in the Console #1 Designation column in
Table 8.
6. Punch down the "power" cable to block #2 as listed in the Console #1 Designation column in Table 9.
7. If the system has two attendant positions, punch down the second console's cables to the pins listed in
the Console #2 Designation columns of Tables 8 and 9.
Page 2813-102499 Rev. G
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