The Tone Commander 2260d is an ISDN attendant console compatible with Lucent, Nortel, and Siemens
National ISDN, and Lucent Custom ISDN services. It is designed to access a maximum of 22 call
appearances via a single attendant loop. The integral BLF/DSS feature simplifies call transfer for up to 60
stations.
Standard features of the 2260d include single button call answering, hold, transfer, conferencing, automatic
callback, direct station selection (DSS), name database, autodialing, line privacy, delayed ringing, 4 line (40
characters per line) alphanumeric display, and digital clock. Configuration parameters may be programmed
by the installer to accommodate a variety of operating environments.
The 2260d console uses standard Electronic Key Telephone Service (EKTS) ISDN configurations and
connects directly to the Central Office ISDN “U” interface. No external NT1 is required.
Call Tone Commander Customer Service at (800) 524-0024 if you have any questions about features,
installation, or operation of the 2260d.
Using This Manual
Tone Commander consoles are easy to install and configure. The step by step instructions in this manual
guide the installer through the installation, preliminary testing, programming, and operational testing of the
2260d.
Installation of a 2260d consists of the following steps:
1. Order the equipment. (page 6)
2. Fill out the appropriate Translation Order Guides as required by the telco and order the ISDN lines.
(page 6)
3. Fill out the Configuration Sheets. (page 38)
4. Attach the handset, cradle, and tie bracket to the console. (page 29)
5. Connect the power supply to the consoles and ISDN lines. (page 30)
6. Enter the console SPIDs and PDN. (page 38)
7. Set up console key mapping, ringing call queues, recall timers, and call appearance loop usage as
required for this installation. Factory default settings may be adequate for many installations.
(page 41)
8. Enter the names and telephone numbers for DSS keys and caller identification. (page 56)
9. Test the operation of the console.
Available features and ordering requirements vary somewhat among the ISDN service types offered by the
telcos. Features and installation steps that are specific to an ISDN service type or C.O. switch are noted in
this manual as follows:
National ISDN
Lucent
National ISDN
Lucent
Custom ISDN
Page 413-102735 Rev. F
– Lucent, Nortel, or Siemens National ISDN– Nortel National ISDN-1 only
– Lucent National ISDN only– Nortel National ISDN-2 only
– Lucent Custom ISDN only– Siemens National ISDN only
Nortel
National ISDN-1
Nortel
National ISDN-2
Siemens
National ISDN
Tone Commander 2260d Installation Instructions
Feature and Operational Differences Between ISDN Versions
National ISDN
Features Not Supported in National ISDN
Automatic Callback (due to lack of uniform multiple callback support)
·
Priority Calls (Dial Call Waiting)
·
Inspect Feature Key
·
Network Time/Date Feature Key
·
National ISDN
Console Operational Differences with National ISDN
Console configuration for incoming call identification, queue setups, and call forwarding is different for
·
National ISDN. The functional operation is similar to Lucent Custom ISDN.
One additional Directory Number (DN) with 2 call appearances, or two additional single call
·
appearance DNs, restricted for originate-only calls should be configured for attendant use to avoid
call collisions on earlier versions of National ISDN; sub-address reservation is used to support this
recommendation on later versions.
Network Feature Activation (button) numbers must be assigned for Conference, Connect (Transfer),
·
and Drop keys. Switch type (Lucent, Siemens, or Nortel) must be identified during 2260d
configuration.
Nortel
Nortel
NationalISDN-1
National ISDN-1
Additional National ISDN-1 Differences with Nortel Switches
· On the Nortel NI-1 interface, multiple Appearance Directory Numbers (MADNs) are not allowed for
DNs that have Additional Functional Calls (AFCs). Since the 2260d uses MADNs to provide busy
lamp status, ISDN terminals that have AFCs (multiple call appearances of a single DN) cannot be
monitored on the Busy Lamp Field. ISDN key sets that need to appear on the BLF must be
configured with individual DNs for each call appearance, arranged in a Key Short Hunt (KSH) group.
·
A maximum of 5 call appearances of a single DN (DN + 4 AFCs) are supported by the network. To
support the recommended 2260d configuration of 8 call appearances, 8 DNs arranged in a Key Short
Hunt group must be used on the Nortel NI-1 interface.
·
The Primary Directory Number (PDN) of a terminal must appear on Button 1 (CA 1) of its key map.
Consequently, the first button position on the 2260d console must be remapped to another call
appearance (e.g. CA 61) in order for it to be used for station monitoring – see page 56. On Lucent
and Siemens switches, the PDN is assigned to Button 61, which does not use a physical position on
the BLF/DSS panel.
13-102735 Rev. FPage 5
Tone Commander 2260d Installation Instructions
Site Requirements
The 2260d console should be installed in a clear work space and away from plants that require frequent
watering or counters that tempt the placement of beverages.
Ambient Environmental Requirements
It is recommended that the same environmental conditions be maintained for the consoles as one would
maintain for a personal computer (PC) or data terminal.
Transient Surge and Spike Protection
While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations, in those
areas of high lightning activity, the use of external protection devices on all telephone lines and the power
source is recommended.
Ordering Equipment
Each 2260d is supplied with a power supply, handset, handset cord, and line cord; a headset is optional
(not available from Tone Commander). Allow adequate time when ordering to ensure equipment availability
at cutover.
Ordering Lines
Fill out the appropriate Translation Order Guides (starting on page 85). Separate sheets are provided for
Lucent National, Lucent Custom, Nortel National, and Siemens National ISDN versions; only fill out the
sheets that pertain to this installation’s ISDN version and switch type. Many fields that apply to all
installations have been filled out for you. Instructions for each ISDN version and sample Translation Order
Guides are included below.
Allow adequate time prior to cutover for the receipt and testing of all lines and programmed features.
Ordering intervals for the telcos are affected by the number of lines ordered, the availability of entry and
transmission facilities, and a variety of other variables. Consult your telco for this information. Supply your
telco with a copy of the Translation Order Guide when completed.
Lucent
National ISDN
Translation Order Guide #1 (page 85):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the Digital Subscriber Loop Telephone # (if known). This is the Primary Directory
Line 6:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 7:This is the Centrex Pick-up Group Number assigned by the telco, that includes the
Completing the Translation Order Guide for Lucent National ISDN
Number for the attendant call appearances.
2260d and all terminals that are served by the console. Leave this line blank unless
you know the group number that will be assigned.
Line 8:Leave this line blank.
Line 14:Enter the 7-digit Primary Directory Number for the DSS/BLF positions.
Page 613-102735 Rev. F
Tone Commander 2260d Installation Instructions
Line 29:This is the button assignment for the first call appearance of the Primary Directory
Number (PDN) listed on Line 5. Enter “1" for a primary 2260d console. For multiple
console configurations, see page 65.
Line 30:This is the total number of sequential PDN call appearances that will be assigned,
beginning at the call appearance number listed on Line 28. For a single console
configuration, the recommended value is “8”. For multiple console configurations, see
page 65.
Line 31:Enter the telephone number from Line 5 under “Directory Number”, PDN Call
Appearance from Line 28 under “CA #”, and PDN Call Appearance Quantity from Line
29 under “CA Qty”. Set “Deny Termination” to “No”.
Translation Order Guide #2 (page 86):
Enter any additional special feature key assignments. Make sure the associated BRCS Features on Line
24 of the Translation Order Guide #1 are entered. Typically, no modification to the standard form is
required. Make sure this form is sent to the telco along with the other appropriate Translation Order Guides.
Translation Order Guide #3 (page 87):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the 7-digit Primary Directory Number for the DSS/BLF positions (the same
number entered on Line 14 of Translation Order Guide #1).
Line 14:Enter the 7-digit Primary Directory Number for the attendant call appearances (the
same number entered on Line 5 of Translation Order Guide #1).
Line 31:Enter the telephone number from Line 5 under “Directory Number”.
Translation Order Guides #4 and #5 (pages 88 and 89):
At the top of each form, enter the PDN for the DSS/BLF positions from Line 5 of Translation Order Guide
#3.
For each DSS key, enter the directory number of the desired station to be monitored. Refer to page 34 for
DSS key locations on the 2260d console. Also enter the same directory numbers, with the station user
names and autodial types, on the Configuration Sheets that are to be left on-site (pages 114 and 115).
Sample Translation Order Guides
The following four pages have Translation Order Guides that have been filled out for a typical installation.
Sample information is printed in
italic block font.
13-102735 Rev. FPage 7
Tone Commander 2260d Installation Instructions
Lucent
National ISDN
2260d Translation Order Guide #1
Primary Directory Number Configuration – Tone Commander 2260d Console
1. Customer Name:Tone Commander
2. Customer Contact:Steve Walker
3. Service Address:11609 49th Place West
4. Billing Telephone #:(425) 349-1000
5. Digital Subscriber Loop Telephone #:(425) 349-1000
Completing the Translation Order Guide for Lucent Custom ISDN
Translation Order Guide #1 (page 91):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the Digital Subscriber Loop Telephone # (if known). This is the Primary Directory
Number for the attendant call appearances.
Line 6:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 7:This is the Centrex Pick-up Group Number, assigned by the telco, that includes the
2260d and all terminals that are served by the console. Leave this line blank unless
you know the group number that will be assigned.
Line 8:Leave this line blank.
Line 14:Enter the 7-digit Primary Directory Number for the DSS/BLF positions.
Line 28:This is the button assignment for the first call appearance of the Primary Directory
Number (PDN) listed on Line 5. Enter “1" for a primary 2260d console. For multiple
console configurations, see page 65.
Line 29:This is the total number of sequential PDN call appearances that will be assigned,
beginning at the call appearance number listed on Line 28. For a single console
configuration, the recommended value is “8”. For multiple console configurations, see
page 65.
Line 37:Enter the telephone number from Line 5 under “Directory Number”, PDN Call
Appearance from Line 28 under “CA #”, and PDN Call Appearance Quantity from Line
29 under “CA QTY”.
Lines 38-41: For a single console configuration, leave these lines blank. For multiple console
configurations, see page 65.
Translation Order Guide #2 (page 92):
Enter any additional special feature key assignments. Make sure the associated BRCS Features on Line
24 of the Translation Order Guide #1 are entered. Typically, no modification to the standard form is
required. Make sure this form is sent to the telco along with the other appropriate Translation Order Guides.
Translation Order Guide #3 (page 93):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the 7-digit Primary Directory Number for the DSS/BLF positions (the same
number entered on Line 14 of Translation Order Guide #1).
Line 14:Enter the Primary Directory Number for the attendant call appearances (the same
number entered on Line 5 of Translation Order Guide #1).
Line 37:Enter the telephone number from Line 5 under “Directory Number”
Translation Order Guides #4 and #5 (pages 94 and 95):
At the top of each form, enter the PDN for the DSS/BLF positions from Line 5 of Translation Order Guide
#3.
For each DSS key, enter the directory number of the desired station to be monitored. Refer to page 35 for
DSS key locations on the console. Also enter the same directory numbers, with the station user names , on
the Configuration Sheets that are to be left on-site (pages 114 and 115).
Sample Translation Order Guides
The following four pages have Translation Order Guides that have been filled out for a typical installation.
Sample information is printed in
Page 1213-102735 Rev. F
italic block font.
Tone Commander 2260d Installation Instructions
Lucent
Custom ISDN
2260d Translation Order Guide #1
Primary Directory Number Configuration –Tone Commander 2260d Console
1. Customer Name:Tone Commander
2. Customer Contact:Steve Walker
3. Service Address:11609 49th Place West
4. Billing Telephone #:(425) 349-1000
5. Digital Subscriber Loop Telephone #:(425) 349-1000
Completing the Translation Order Guide for Nortel National ISDN-1
Translation Order Guide #1 (page 97):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 6:Enter the local 3-digit area code.
Line 7:Enter the 7-digit Primary Directory Number (PDN) for the attendant call appearances
(if known).
Line 18:Enter the 7-digit Primary Directory Number (PDN) for the DSS/BLF positions.
Line 19:For a single console configuration, enter individual directory numbers for Keys 1-7 in
the “Directory Number” column. Set DN Type to “DN”. Leave “MADN Type” and
“Primary” columns blank. For multiple console configurations, see page 65.
Line 20:Enter any additional special feature key assignments. Typically, no modification to this
section is required. For multiple console configurations, see page 65.
Translation Order Guide #2 (page 98):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 6:Enter the local 3-digit area code.
Line 7:Enter the 7-digit Primary Directory Number (PDN) for the DSS/BLF positions (the
same number entered on Line 18 of Translation Order Guide #1).
Line 18:Enter the 7-digit Primary Directory Number for the attendant call appearances (the
same number entered on Line 7 of Translation Order Guide #1).
Line 20:Leave this section blank. No feature key assignments are required for the DSS/BLF.
Translation Order Guides #3 and #4 (pages 99 and 100):
At the top of each form, enter the PDN for the DSS/BLF positions from Line 7 of Translation Order Guide
#2. Enter this number also for Key 1.
For each DSS key, enter the directory number of the desired station to be monitored.
Also enter the same directory numbers, with the station user names and autodial types, on the
Configuration Sheets that are to be left on-site (pages 114 and 115).
Sample Translation Order Guides
The following three pages have Translation Order Guides that have been filled out for a typical installation.
Sample information is printed in
italic block font.
13-102735 Rev. FPage 17
Tone Commander 2260d Installation Instructions
Nortel
National ISDN-1
2260d Translation Order Guide #1
Primary Directory Number Configuration – Tone Commander 2260d Console
Completing the Translation Order Guide for Nortel National ISDN-2
Translation Order Guide #1 (page 101):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 6:Enter the local 3-digit area code.
Line 7:Enter the 7-digit Primary Directory Number (PDN) for the attendant call appearances
(if known).
Line 18:Enter the 7-digit Primary Directory Number (PDN) for the DSS/BLF positions.
Line 19:Enter all call appearances (CAs) of the primary that will appear at the console in the
“Directory Number” column. Set DN Type to “MDN”, MADN Type to “CACH”, Primary
to “Controller” for call appearance 1, “Primary” for other call appearances.
Line 20:Enter any additional special feature key assignments. Typically, no modification to this
section is required.
Translation Order Guide #2 (page 102):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 6:Enter the local 3-digit area code.
Line 7:Enter the 7-digit Primary Directory Number (PDN) for the DSS/BLF positions (the
same number entered on Line 18 of Translation Order Guide #1).
Line 18:Enter the 7-digit Primary Directory Number for the attendant call appearances (the
same number entered on Line 7 of Translation Order Guide #1).
Line 20:Leave this section blank. No feature key assignments are required for the DSS/BLF.
Translation Order Guides #3 and #4 (pages 103 and 104):
At the top of each form, enter the PDN for the DSS/BLF positions from Line 7 of Translation Order Guide
#2. Enter this number also for Key 1.
For each DSS key, enter the directory number of the desired station to be monitored.
Also enter the same directory numbers, with the station user names and autodial types, on the
Configuration Sheets that are to be left on-site (pages 114 and 115).
Sample Translation Order Guides
The following three pages have Translation Order Guides that have been filled out for a typical installation.
Sample information is printed in
italic block font.
13-102735 Rev. FPage 21
Tone Commander 2260d Installation Instructions
Nortel
National ISDN-2
2260d Translation Order Guide #1
Primary Directory Number Configuration – Tone Commander 2260d Console
Completing the Translation Order Guide for Siemens National ISDN
Translation Order Guide #1 (page 105):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the local 3-digit area code.
Line 6:Enter the 7-digit Primary Directory Number (PDN) for the attendant call appearances
(if known).
Line 7:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 10:Enter the 7-digit Primary Directory Number for the DSS/BLF positions for “Other
Associated Terminal DN”.
Line 14:This is the Centrex customer group number assigned by the telco, that includes the
2260d and all terminals that are served by the console. Leave this line blank unless
you know the group number that will be assigned.
Line 23:Enter the telephone number from Line 6 under “Directory Number”. For a single
console configuration, no other entries are required. Call appearances 1 through 8 are
assigned to this DN. Feature button 57 is assigned to Call Forward Variable for this
DN. For multiple console configurations, see page 65.
Line 24-27:For a single console configuration, leave these lines blank. For multiple console
configurations, see page 65.
Translation Order Guide #2 (page 106):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the local 3-digit area code.
Line 6:Enter the 7-digit Primary Directory Number (PDN) for the DSS/BLF positions, if known
(the same number entered on line 10 of Translation Order Guide #1).
Line 7:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 10:Enter the 7-digit Primary Directory Number for the DSS/BLF positions for “Other
Associated Terminal DN” (the same number entered on line 6 of Translation Order
Guide #1).
Line 14:Enter the customer group number (if known). This must be the same number that was
entered on Line 14 of Translation Order Guide #1.
Translation Order Guide #3 (page 107):
At the top of the form, enter the PDN for the DSS/BLF positions from Line 6 of Translation Order Guide #2.
For each DSS key, enter the directory number of the desired station to be monitored. Refer to page 37 for
DSS key locations on the console.
Also enter the same directory numbers, with the station user names and autodial types, on the
Configuration Sheets that are to be left on-site (pages 114 and 115).
Sample Translation Order Guides
The following three pages have Translation Order Guides that have been filled out for a typical installation.
Sample information is printed in
13-102735 Rev. FPage 25
italic block font.
Tone Commander 2260d Installation Instructions
Siemens
National ISDN
2260d Translation Order Guide #1
Primary Directory Number Configuration – Tone Commander 2260d Console
1. Customer Name:Tone Commander
2. Customer Contact:Steve Walker
3. Service Address:11609 49th Place West
4. Billing Telephone #:(425) 349-1000
5. Area Code (NPA):425
6. Directory Number (DN):349-1000
7. Long Distance Carrier (PIC):288
8. Maximum B Channels (BCHDN):1
9. Bearer Capability
10. Terminal Limit (TERMLIM):2
11. Terminal Class of Service (TSPCOS):ICHD & NOTIFY & EKTS & CACH & BRGCE & DN3PBRG
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
4. Use caution when installing or modifying telephone lines.
Contents of Shipping Boxes
Please compare the contents of the shipping boxes with the lists below. Contact your distributor if any
items are missing or damaged.
(1) 2260d console(2) sheets of keycap labels
(1) 7’, 8 conductor straight-through line cord(1) Installation Instructions (this manual)
(1) handset with cord(1) Attendant’s Guide
(1) handset cradle(1) Setup Utility diskette
(2) cradle mounting screws(1) Setup Utility User’s Guide
(1) desktop power supply(1) PC interface cable
(65) clear keycaps
Console Assembly
(bottom view)
Figure 1
handset
jack
1. Install the handset cradle on the console using
the screws provided. The cradle is usually
installed on the left side, near the handset jack,
but may be installed on either side of the
console.
2. Plug the handset's cord into the jack beneath
the front left edge of the console.
3. Use the supplied printed keycap labels or type
feature names on blank labels. Place the labels
beneath the clear plastic keycaps, then snap
the keycaps onto the appropriate call
processing keys.
Default key locations are shown on pages
34-37. Key locations can be customized; refer
to Key Mapping on page 41.
4. Fill out blank keycap labels with station names
or numbers (refer to the configuration sheets).
Place the labels beneath the clear plastic key
caps, then snap the keycaps onto the DSS
keys.
13-102735 Rev. FPage 29
Tone Commander 2260d Installation Instructions
Console Connections
Line/Power
(U)
(PS+)
for
testing
only
1
2
(PS-)3(N/C)4(TIP)5(RING)6(N/C)7(PS-)
Line/Power
(U)
RS-232
Serial
Port
8
(PS+)
RUN
MON
Programming
Switch
Option
Switches
Power
Figure 2 – 2260d Console Rear Panel
Power and Telco Connection
A desktop power supply is included with the 2260d console.
Use the optional Tone Commander 40d120 Power Supply (model #102612) if you
want to locate the power supply in the equipment room and provide power at the
U-interface wall jack. This unit can power up to three consoles. Please refer to the
POWER
1. Plug the supplied 8 conductor modular cord into the telco ISDN U-interface jack.
2. Plug the other end into the "LINE/POWER" jack on the console rear panel.
3. Plug the desktop power supply's output cable into the round "POWER" jack on the console rear
panel.
4. When ready to test the system, plug the power supply into a standard 120 VAC, 60 Hz outlet.
instructions included with the power supply.
Page 3013-102735 Rev. F
Loading...
+ 86 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.