20
TOMOS WARRANTY CONDITIONS
Tomos d. o. o., motoindustrija guarantees the buyer:
- That the product shall operate fault-free during the warranty period, provided that the
user follows the enclosed technical instructions;
- That the product has the required characteristics in terms of quality, as is defined in the
instructions;
- That it will settle any and all repair costs arising from a defect in the material or from an
error in assembly;
- That it will replace the product with a new one if, during the warranty period, the
authorized service workshop fails to address the problem in 45 days from the date of
notification;
- That the warranty period shall be extended for the entire duration of the repair period;
- That it will provide service and spare parts for at least 4/7* years after the date of pur-
chase.
The warranty period shall cover 12/24* months from the date of sale.
This warranty shall not apply:
- In cases of defects caused by the owner, defects due to improper maintenance and
The TOMOS warranty shall not apply if proven that the defects have been caused by:
• Improper motorcycle maintenance and disregarding the instructions provided in the
TOMOS overhaul manual;
• Fitting parts on the motorcycle, or modications or adaptations prohibited by TOMOS;
• Motorcycle repairs performed by a workshop not authorized by TOMOS;
• Improper use of the motorcycle (for example: participation in races, overload, non-use of
the motorcycle for extended periods of time);
• In case the vehicle is damaged to the extent where its repairs or mending to a full work-
ing order would amount to more than 15 % of the factory sale price.
• Normal wear of parts.
The warranty does not cover parts with normal wear, such as: Tires, wiring, spark plugs,
graphics (stickers), fuel tank cap, lights, chains, brackets, brake pads, air and oil filters,
saddles and exhaust pipes (internal inspection); the same applies for the motorcycle
frame, piston holes, yellowing of chrome plating, damage due to improper adjustments,
bad oil/fuel mixture or low oil level, which is also not covered by this warranty.
Vehicle parts with limited warranty period (6 months)
- battery;
- footrests;
- stands.
This contract warranty does not cover the following expenses: costs of normal repair
works, oil, grease etc., emergency repair costs, motorcycle immobilization costs, and
costs of removal and damages of carried goods.
Warranty rights
The buyer can exercise their warranty rights on the basis of a duly filled in warranty certificate, verified by an authorized dealer and a confirmed coupon of a pre-delivery service by
an authorized service workshop.
WARNING: If it is found that a silencer or an air filter was used that is not an original part
of the motorcycle, or if the original parts were modified in any way in order to increase the
motorcycle noise level, the warranty is cancelled. In addition, the abovementioned adjustments that increase the noise level, power and speed of the motorcycle are under total
responsibility of the owner.
NOTE: In case of damage occurring in any of the neighboring countries, please present
the warranty claim to your dealer, together with the relevant invoices for any defective
parts.
*Depends on market