Tome Commander 6220T-TSG User Guide

6220T-TSG

User Manual

Contents

Introduction .......................................................................................... 1

General Features ............................................................................... 1

Controls and Indicators ...................................................................... 2

Operation .............................................................................................. 4

Placing a Call ..................................................................................... 4

Answering a Call ................................................................................ 6

Bridging a Shared Call Appearance................................................... 6

Displaying Call Appearance Information............................................ 7

Holding Calls ...................................................................................... 7

Transferring Calls ............................................................................... 8

Conferencing Calls............................................................................. 8

Using Network Features..................................................................... 9

Using the Call Log............................................................................ 10

Using the Call Directory ................................................................... 13

Adjusting the Receive Volume ......................................................... 14

Adjusting the Ringer Volume............................................................ 14

Installation .......................................................................................... 15

Ordering ISDN Service..................................................................... 15

6220T-TSG Installation .................................................................... 15

Wall Mounting................................................................................... 18

Configure the Set ............................................................................. 19

Customize your Phone..................................................................... 21

Label the Set .................................................................................... 22

Installation Options ........................................................................... 23

Installation Options Menu................................................................. 23

SPID Entry........................................................................................ 24

Parameter Download ....................................................................... 25

Configuring Keys.............................................................................. 25

Terminal Mode ................................................................................. 31

Installation Password ....................................................................... 32

Reset to Factory Default Settings .................................................... 34

Administration Options..................................................................... 35

Administration Options Menu ........................................................... 35

Local Inspect .................................................................................... 36

Tone Commander 6220T-TSG User Manual i

Version ............................................................................................. 39

Test .................................................................................................. 40

Diagnostic Display............................................................................ 41

Restart.............................................................................................. 42

Viewing the Error and Download Logs............................................. 42

User Options ...................................................................................... 43

User Options Menu .......................................................................... 43

Setting the Time and Date ............................................................... 44

Setting Up Speed Dial Keys............................................................. 44

Setting Up the Call Directory............................................................ 46

Personal Ringing Options ................................................................ 48

Call Preference Options ................................................................... 50

Handset Configuration ..................................................................... 51

Adjusting the Display Contrast ......................................................... 51

Setting a Call Log Password ............................................................ 53

Troubleshooting................................................................................. 55

Inoperable Telephone Recovery Procedures .................................. 55

Telephone Configuration Troubleshooting....................................... 57

Appendix A Ordering ISDN Service ............................................... 58

Recommended Button Assignments................................................ 59

Appendix B Setup Menu Tree........................................................ 60

Appendix C Warranty and Service ................................................. 63

Appendix D Specifications ............................................................. 64

Factory Default Settings................................................................... 65

Appendix E UL/FCC Statements ................................................... 66

ii Tone Commander 6220T-TSG User Manual

Introduction

General Features

Tone Commander 6220T-TSG ISDN Telephone is an easy to use multiline terminal with advanced automatic setup capabilities. This model meets the requirements for TSG-6 certification, guaranteeing onhook privacy. In addition, the speakerphone circuitry has been removed and all automatic call origination and answering functions have been disabled.

These telephones provide 20 call appearances, and are equipped with an S/T interface. An external NT1 Network Termination, such as Tone Commander’s NT1U-220TC, is required. The phones support either National ISDN or Lucent 5ESS Custom ISDN.

Features of the 6220T-TSG include:

• AutoSPID and Parameter Download

• Call Log • Message Waiting Indication

• Call Timer • Flexible Ringing Options

• Last Number Redial • Ringing Control for Shared Lines

• Speed Dial • Desktop or Wall Mounting

• Direct Station Select • Tilt Display

• Call Directory

________________________

• Automatic Switch Type Detection

TSG-6 Certification Number: TSG-0212B0103

Tone Commander 6220T-TSG User Manual 1

Controls and Indicators

__________________

Call Setup Done More

Vol

Mute

Spkr

PQRS

ABC

JKL

TUV

OPER

DEF

MNO

WXYZ

Message

Tran

Conf

Drop

Hold

1) Display – shows the call state, caller ID, dialed digits, network call control messages, and elapsed time during calls. When not on a call, the date, time of day, and softkey options are displayed.

The viewing angle can be adjusted by tilting the display, then changing the contrast setting – see page 51.

2) Softkeys (4) – select the function displayed above the key on the second line of the display.

3) Call Key – selects the Call Directory, Call Log, and Call Identification Display modes.

4) Setup Key – enters Setup Mode.

5) Done Key – exits the current menu, saves any changes made, and returns to the previous menu options.

2 Tone Commander 6220T-TSG User Manual

6) More4Key – cycles through the menu option groups in Setup Mode.

7) Message Indicator – a bright red indicator is lit when messages are waiting; controlled by the network.

8) Multifunction Keys – select call appearances, activate network features, or dial personal speed dial numbers. Red and green indicators on the keys show call appearance and feature status.

Call Appearance State Indication

Idle

Call Ringing

In Use by You

On Hold by You

In Use at Another Terminal

On Hold at Another Terminal

Green – on steady

OFF

Green – flashing

Green – winking

Red – on steady

Red – winking

9) Volume Keys – adjust the receiver volume when on a call; adjust the ringer volume when on-hook.

10) Mute Key – mutes the microphone when using the handset. A red indicator on the key is lit when mute is active.

11) Speaker Key – disabled.

12) Dial Pad – dials telephone numbers, and sends DTMF tones to external equipment such as voice mail systems. The dial pad is used for alphanumeric entry during setup.

13) Transfer Key – places the current call on hold, and selects an idle call appearance for transferring the call. A second press completes a transfer.

14) Conference Key – adds other parties to a conference call.

15) Drop Key – removes the last party added to a conference call, or disconnects you from a call when not in conference mode.

16) Hold Key – places a call on hold.

17) Handset Jack – a jack on the bottom left side of the telephone connects to the handset.

Tone Commander 6220T-TSG User Manual 3

Operation

Placing a Call

___________________________

Selecting a Call Appearance

If the Call Preference option (page 50) is set to Idle or Ringing, your telephone will automatically select an idle call appearance when you go off-hook, if the phone is not ringing.

Automatic Call Appearance Selection

Lift the handset to select an idle call appearance.

Manual Call Appearance Selection

Press an idle (unlit) call appearance key when off-hook.

Dialing

Wait for dial tone.

Dial the number with the dial pad. The dialed number will be displayed briefly, then the network

will confirm the dialed digits in the display. The call duration timer begins when you are connected.

Last Number Redial

The Redial feature dials the last number that was dialed with the dial pad or a Speed Dial key. Digits dialed after a call is connected are not saved.

Go off-hook. Select REDIAL to redial the last number.

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Using the Call Log – refer to page 10.

Using the Call Directory – refer to page 13.

Using Speed Dial Keys

Speed Dial keys automatically dial a series of up to 24 digits when offhook. If you are already on a call, the digits will be dialed using DTMF tones on that call.

Use Speed Dial keys to dial frequently-called numbers, to activate network features that include a directory number, and to speed up dialing of access numbers for voice mail, auto attendant, and similar systems.

Any unused multifunction key can be programmed as a Speed Dial key – see page 30.

Lift the handset, then press a Speed Dial key to dial a number. The dialed digits will be shown in the display.

Using DSS Keys

DSS keys are a special type of Call Appearance/Directory Number keys that are programmed with speed dial numbers to provide Direct Station Selection. When the call appearance is idle or busy, DSS keys act like Speed Dial keys, to call a station. When ringing, DSS keys act like CA/DN keys, to answer a call.

Go off-hook. Press an idle DSS key to dial the selected station number.

If the station associated with the DSS key is ringing, the call appearance will be answered.

Tone Commander 6220T-TSG User Manual 5

Answering a Call

When a call is ringing, the display will show the calling number (if available) and the called number.

Lift the handset to answer the ringing call shown in the display.

________________________

Call Preference

If the Call Preference option (page 50) is set to Ringing, your telephone will automatically answer the ringing call shown in the display when you lift the handset.

Ringing Control

The Ringing Control option (page 49) determines how calls ring at your telephone. Individual call appearances can be set to always ring, never ring, or ring after a delay.

Bridging a Shared Call Appearance

You can bridge (connect to) an active call on a call appearance that is shared with other terminals, unless call privacy is enabled at the network.

Go off-hook. Press the busy Call Appearance key for the call you want to bridge.

The call duration timer begins when you are connected to the call.

To disconnect from the call, replace the handset. The other parties will remain connected.

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________

Displaying Call Appearance Information

____

Call

Done

Press the Call key.

Select ID (Shortcut – you can skip this step and immediately

Press Call Appearance keys. Network call information will be displayed for currently active

keys. "NO CALL INFORMATION" and the assigned directory

number, if available, will be displayed for idle keys.

Press the Call or Done key when finished.

Holding Calls

Press the Hold key or another Call Appearance key to place the currently connected call on hold.

The held call appearance indicator will wink with a green light.

Lift the handset, then press the held Call Appearance key to return to the call.

press Call Appearance keys).

___________________________

Tone Commander 6220T-TSG User Manual 7

Transferring Calls

Use this feature to transfer an active call to another party.

Press the Tran key while in an active call. The current call is placed on hold, and an idle call appearance

is automatically selected. The Tran indicator flashes (on some network switch types, the Conf indicator may light instead of the Tran indicator).

Dial the party you want to transfer the call to with the dial pad or a Speed Dial key.

Wait until the called party answers to announce the call, or transfer it immediately before the called party answers.

Press the Tran key again to transfer the call.

_______________________

DSS Transfer

While on an active call, press the Tran key.

Press the idle DSS key for the destination party.

Press the Tran key to transfer the call.

Conferencing Calls

You can initiate multi-party conference calls. Conferences are limited to 3 or 6 parties, depending on your network configuration.

______________________

Conferencing a New Call

Press the Conf key while on an active call. The current call is placed on hold and an idle call appearance

is automatically selected. The Conf indicator lights.

Dial the party you wish to add to the conference.

After the added party answers, press the Conf key to conference all parties together.

Repeat the above steps to add another party.

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Conferencing a Held Call

Press the Conf key while you are on an active call with another call on hold.

The current call is placed on hold and an idle call appearance is automatically selected. The Conf indicator lights.

Press the Call Appearance key for the held call you wish to add to the conference.

Press the Conf key to conference all parties together.

Repeat the above steps to add another party.

Dropping the Last Party

Press the Drop key to remove the last party added to a conference.

Terminating a Conference

Replace the handset to terminate a conference, removing yourself and all other parties.

Depending on your network configuration, other parties in the conference may remain connected or be disconnected.

Using Network Features

Feature Activator keys access features provided by the telephone network. A feature is active when the key’s red indicator is on.

Some commonly available features are listed below. Consult your service provider for more information.

__________________

Call Forwarding

Forwards ringing calls to another number. When the Call Forward key indicator is lit, incoming calls will be forwarded.

Tone Commander 6220T-TSG User Manual 9

Privacy

Prevents other users from bridging on your active call.

Group Call Pickup

Answers a call ringing at another telephone in your workgroup.

Directed Call Pickup

Answers a call ringing at a specified telephone.

Automatic Callback (Recall)

Calls you when a dialed busy station becomes idle, then redials the station when you answer.

Message Waiting

Lights the Message Indicator on your telephone when you have a voice mail message.

Using the Call Log

_______________________

What does the Call Log Do?

The call log maintains a running list of the last 100 incoming or outgoing calls from your telephone. You can view the caller ID number (if available), the date and time of the call, and elapsed time for connected calls.

Types of Calls in the Call Log

Unanswered Incoming Calls – calls that rang at your telephone, and were not answered. Forwarded calls are not logged.

Answered Incoming Calls – calls that were answered at your telephone.

Outgoing Calls – calls originating from your telephone.

10 Tone Commander 6220T-TSG User Manual

Viewing the Call Log

Call

Press the Call key.

CALL MENU DIR LOG ID

Select LOG.

A password may be set to prevent unauthorized entry into your call log. When prompted for a password, enter your 4-digit password with the dial pad. Press the Done key after entering the password.

To change or remove the password, please refer to page 53.

SELECT CALL LOG TYPE UNANS ANSWD OUT

Select the type of call you want to view – UNANS (unanswered), ANSWD (answered), or OUT (outgoing).

A key indicator will alternately flash red and green to identify the call appearance that was used for the logged call.

To view a previous (older) call in the log, select

To return to the last displayed (newer) call in the log, press the

More4 key.

To delete a call from the log, select DELETE.

BACK.

9:42a 4/15 425-349-1234 DELETE TIME |BACK

To view the elapsed call time for answered calls, select TIME.

00:25:12 425-349-1234 DELETE DATE |BACK

To return to the time and date display, select DATE.

Tone Commander 6220T-TSG User Manual 11

Shortcut to the Unanswered Call Log

If any calls ringing at your telephone were unanswered, UNANS will appear in the display. You can select UNANS to enter directly into the Unanswered call log. After you have viewed the unanswered call log, the UNANS display indication will clear until new calls are received.

Dialing a Call Log Entry

(Does not work when on-hook)

The DIAL option is displayed when viewing the call log while off-hook.

9:42a 4/15 425-349-1234 DELETE DIAL TIME |BACK

With the call you want to dial showing in the call log display, select DIAL.

An idle call appearance will be automatically selected. The directory number from the log will be shown in the second line of the display. For outgoing calls, all digits that were dialed to complete the original call are shown.

3=Dial: 4253491234

Add any required prefixes, then press the softkey under the directory number to dial the digits displayed.

3=91 4253491234

12 Tone Commander 6220T-TSG User Manual

Using the Call Directory

__________________

What is the Call Directory?

The Call Directory is a softkey-based speed dialing system that can store up to 36 entries. A name display identifies each entry. Use the directory to store frequently-dialed numbers when additional Speed Dial keys are not available.

Directory entries are displayed on nine screen pages, with four entries per page. The current directory page number (1-9) will be shown at the upper right of the display.

Dialing from the Call Directory

(Does not work when on-hook)

Call

Press the Call key.

CALL MENU DIR LOG ID

Select DIR (Shortcut – you can skip this step and press a

dial pad key to select a directory page).

DIRECTORY PAGE1\ Jim G Home

To see a different directory page, select a page by pressing a dial pad key (1-9), or press the More4 key to cycle through

Call

To add or change directory entries, see page 46.

the nine pages until the desired page is displayed.

Press the softkey that is under the number you want to dial.

To exit the Call Directory, press the Call key again.

Tone Commander 6220T-TSG User Manual 13

Adjusting the Receive Volume

The Vol5 and Vol6 keys adjust the receive volume level for the handset while you are on a call.

The telephone stores individual preset volume settings for the handset. Volume settings return to the programmed preset levels after a call is completed. See page 51 to change the preset values.

_____________

Adjusting the Ringer Volume

The Vol5 and Vol6 keys adjust the ringer volume while you are not on a call.

The telephone will ring once with the new ringer volume setting, and the new setting will be shown briefly in the display.

When the volume is at the lowest setting, the phone will display "RINGER OFF" instead of the date and time when idle. Press the Vol key while you are not on a call to enable the ringer.

______________

RINGER OFF REDIAL

14 Tone Commander 6220T-TSG User Manual

Installation

Ordering ISDN Service

ISDN ordering forms may be supplied by your service provider. You can also print forms using the PC-based Configuration Wizard. Please refer to Appendix A in this manual.

Consult your service provider to plan your service installation. Allow adequate time after cutover for testing of all call appearances and programmed features. Ask your service provider for your SPID numbers, and confirm the installation date.

6220T-TSG Installation

An external NT1 is required.

___________________

Set the Termination Switches on the Telephone and NT1

Set the termination switches on the bottom of the telephone and on the NT1 to match the termination impedance to your premises wiring configuration. Several typical wiring configurations are shown below, with the appropriate switch setting.

Available switch settings are OFF and 100 ohms.

We recommend the use of Category 3 or better unshielded twisted pair cable with T568A or T568B connector wiring. Distances shown are the maximums for 24-gauge cable, and may vary for other cable types.

Tone Commander 6220T-TSG User Manual 15

Basic Multipoint:

(recommended for most applications)

NT1

Set NT1 termination to 50 ohms .

Short Multipoint:

Set NT1 termination to OFF.

Extended Point-to-Point:

6220T-TSG

Set phone termination to OFF.

6220T-TSG

100

6220T-TSG

Set phone termination to 100 ohms.

100

6220T-TSG

100

6220T-TSG

Set phone termination to 100 ohms .

Set NT1 termination to

100 ohms .

Line and Power Connections

Power for the telephone may be provided on PS1 (phantom power on the transmit and receive pairs from the NT1) or PS2 (power on pins 7 and 8). Tone Commander NT1U-220TC standalone NT1s and NT1U-223TC rack-mount NT1 cards provide both PS1 and PS2 power without additional connections.

16 Tone Commander 6220T-TSG User Manual

WARNING: If a separate power supply is used to provide PS2 power to the telephone, make sure that the output ground of the NT1 power supply and the PS2 power supply are connected (with the correct polarity) to a common ground reference point or electrical damage to the telephone may occur.

• If your phone is equipped with jumpers next to the S/T IN jack, set

both jumpers to PS1 or PS2 as required.

default setting

• Using an 8-conductor line cord, connect the S/T IN jack on the

telephone to the TERMINAL jack on the NT1. Route the cord under the guide tabs in the phone base.

Pin # Signal

5Tx-WHT-BLUWHT-BLU

4Tx+ BLU BLU

unused

3 Rx+ WHT-ORN WHT-GRN

6Rx- ORN GRN

7 -48V WHT-BRN WHT-BRN

8 GRD BRN BRN

Wire Color

T568 A

WHT-GRN WHT-ORN

GRN ORN

T568 B *

(AT&T 258A)

Modular Jack Pinout

* T568 B jacks are recommended; they allow conventional station pair

ordering when connecting to S/T punchdown blocks on NT1 racks.

Handset

• Plug the supplied handset into the jack on the left side of the

telephone. Refer to page 2, item 17.

Tone Commander 6220T-TSG User Manual 17

Wall Mounting

Robust handset retainer clips for wall mount use are available on request from Tone Commander.

__________________________

Rotating the Base

The phone base must be rotated for wall mounting.

• Disconnect the line cord.

• Remove the retaining screw in the center of the base.

• Press the top of the tall edge of the base to disengage the snap

tabs, then lift the base from the telephone body.

Do not touch the expansion connector.

• Turn the base 180°, insert the tabs on the short edge of the base

into the holes near the display end of the telephone, and then snap the tall side of the base onto the telephone.

• Replace the retaining screw (required for UL compliance).

Attaching to a wall mount jack

• Plug an 8”, 8-pin line cord into the S/T IN jack on the telephone.

Route the cord under the guide tabs on the base. If you do not have one, you can obtain an 8” line cord by calling Tone Commander Technical Support at (800) 524-0024.

• Hold the telephone next to the wall mount jack. Plug the line cord

into the jack.

• Hang the telephone on the wall plate mounting studs. Press down

firmly to lock in place.

• Push any excess line cord into the base.

18 Tone Commander 6220T-TSG User Manual

Configure the Set

ISDN configuration is performed automatically in many cases. The telephone set will detect the switch type, set the SPID number, and download other setup parameters when these features are available from the central office.

You will be prompted for any required setup information that cannot be set automatically.

_______________________

Initialization

A self-test is performed upon power up. Press any key to begin initialization with the network. Unattended initialization begins automatically after a short random time interval. This delay prevents multiple terminals at a site from initializing simultaneously after a power outage.

The display will show progress while establishing the communication layers. When all three communication layers are established, the TEI (Terminal Equipment Identifier) and switch type will be shown for two seconds.

L1:OK L2:OK TEI:123 L3:OK SWITCH=5ESS NI-X

SPID Entry

The SPID number will be assigned automatically if the network supports AutoSPID. If there is more than one SPID available for your terminal, you will be prompted to select your primary telephone number.

If AutoSPID is not supported, you will be prompted to enter the phone’s primary telephone number, which is used by the phone to generate a SPID number. Enter the number with the dial pad, then press the Done key. BKSP (backspace) deletes the previous digit.

National ISDN – enter your full 10-digit telephone number

(including area code)

5ESS Custom ISDN – enter your 7-digit telephone number

ENTER PRIMARY PHONE # 785-1243 |BKSP

Tone Commander 6220T-TSG User Manual 19

Parameter Download (National ISDN only)

Parameter Download is a network feature that Identifies Call Appearance and Feature Activator keys that are assigned to your line so that your phone may be configured automatically.

Note: Speed Dial and DSS keys are not configured by Parameter

Download, as well as other features listed on page 21 (Customize your Phone).

If Parameter Download is not supported, the following screen may appear momentarily, prompting you to manually configure the telephone at a later time (see page 23).

NO PARAMETER DOWNLOAD PRESS SETUP TO CONFIGURE

Automatic Button Detection (5ESS Custom ISDN only)

Lift the handset. Press each multifunction key; the phone will discover the key's network assignment. Keys that have no network assignment may be used for speed dialing – please refer to page 30.

Using Local Inspect to Verify Keys

Local Inspect allows you to identify the call appearance or feature assignment of each configured key, directory number bearer capabilities, and the feature indicator assignment for the Message Indicator. Please refer to page 36.

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