Tome Commander 524 User Guide
11609 49th Place West
Phone: (800) 524-0024 (425) 349-1000
Mukilteo, WA 98275-4255
Fax: (425) 349-1010
www.tonecommander.com
524
Installation
Instructions
13-102408 Rev. H
June 2001
Tone Commander 524 Installation Instructions
Changes in this revision –
· removed references to Message Waiting Interfaces and Voice Announce
© 2001, Tone Commander Systems, Inc. All rights reserved.
Printed in USA
Tone Commander is a registered trademark of Tone Commander Systems, Inc.
Page 2 13-102408 Rev. H
Tone Commander 524 Installation Instructions
Contents
Introduction...........................................................................4
Ordering Equipment...............................................................5
Ordering Lines ...................................................................6
Site Preparation ..................................................................7
Configuration Sheet Preparation .....................................................8
Installation ..........................................................................12
Contents of Shipping Boxes........................................................12
CPU Installation .................................................................13
Console Cable Installation .........................................................19
Console Installation ..............................................................21
Preliminary Testing...............................................................21
CPU Option Switches ............................................................23
Optional Equipment Installation .....................................................24
Configuration Programming .............................................................26
Using Configuration Programming Mode..............................................27
Programming System-Wide Features ................................................29
Special Feature Key Assignment....................................................35
Programming Features Selectable Per Line ...........................................36
DSS/Autodial Number Programming ......................................................38
Pickup Key Programming..........................................................39
Name Display Programming ............................................................40
Ring Delay Programming ...............................................................41
Time of Day Clock ....................................................................42
System Description ...................................................................43
Consoles ......................................................................43
Central Processing Unit (CPU) .....................................................44
System Features ................................................................44
Console Features................................................................45
Telco/PABX Requirements .........................................................47
Compatibility With Other Products ...................................................48
524 Specifications ...............................................................49
Maintenance.........................................................................52
Service .............................................................................53
Warranty............................................................................53
FCC Requirements....................................................................54
Industry Canada Requirements ..........................................................55
Configuration Sheets ..................................................................57
13-102408 Rev. H Page 3
Tone Commander 524 Installation Instructions
Introduction
The Tone Commander 524 is a call processing console for use in receptionist or departmental attendant
positions, with Centrex or PABX systems. Five line keys are provided for LDN (listed directory number)
terminations or call processing loops. Up to 24 stations may be monitored for status. Autodialing is
available for each station. Autodialing is normally used to dial the station number associated with the DSS
(Direct Station Select) key, but spare DSS keys may optionally dial outside lines or special access codes.
Features include hold and transfer, single button call answer, line privacy, delayed ringing, station status
display, station name display, music on hold, and a digital clock. Console parameters may be programmed
by the installer for different system configurations.
A configuration programming mode is used by the installer to set console parameters as required by the
telephone system. The attendant may program name displays, autodial numbers, ring delays, and the
time-of-day clock. Switches can be set to prevent accidental programming changes.
The system includes a CPU (Central Processing Unit) in the equipment room. Two consoles may be
connected to a single CPU.
Please refer to the System Description
Call Tone Commander Customer Service at (800) 524-0024 if you have any questions about features,
installation, or operation of the 524.
Tone Commander consoles are easy to install and configure. The step-by-step instructions in this manual
guide the installer through the installation, preliminary testing, programming, and operational testing of the
524.
Installation consists of the following steps:
1. Ordering equipment (page 5)
2. Ordering lines (page 6)
3. Site preparation (page 7)
4. Configuration Sheet preparation (page 8)
5. Mounting equipment and blocks
6. Connecting lines to CPUs
7. Installing consoles and console cables
8. Preliminary testing
9. Installing optional equipment (paging, etc.)
10. Configuration programming – includes central office/PABX compatibility parameters, and several
customer-preference items. The system's default values will be adequate for many installations.
11. DSS/Autodial number programming
12. Name display programming
13. Ring delay programming
section for detailed descriptions of all 524 features.
Page 4 13-102408 Rev. H
Tone Commander 524 Installation Instructions
1. Ordering Equipment
Order the optional PA-24 Paging/Chime Module and related equipment as required. Allow adequate time to
ensure equipment availability at cutover.
Required for each 524 system
q (1) 524 Central Processing Unit (equipped for 5 attendant lines, 24 stations, 2 consoles)
q (1) 524 console for each attendant position (2 max.)
Required to provide Paging service
q (1) PA-24 Paging/Chime module
q (1) Paging Amplifier and speakers
Additional required equipment
q (1) 66M1-50 split block + (1) male-terminated 25 pair cable
q (1) 66M1-50 split block + (2) female-terminated 25 pair cables
q (2) 3 pair cables from the CPU to each console (500 ft. maximum length)
q (2) 6 position, 6 contact modular jacks per console
q (1) 117 VAC, 60 Hz grounded power outlet per CPU in the equipment room
q Sufficient space on a plywood sheet in the equipment room for mounting CPU, blocks, and
ancillary equipment
q Cross connect wire and mounting hardware
13-102408 Rev. H Page 5
Tone Commander 524 Installation Instructions
2. Ordering Lines
IMPORTANT – The line features listed below are required for proper operation of the 524 console.
Allow adequate time prior to cutover for the receipt and testing of all lines and
programmed features.
Please refer to the System Description section for further information regarding line requirements.
Common requirements for all attendant and station lines
q Standard Centrex loop start lines
q Disconnect Supervision
q Call Pickup Terminate
q Must originate from the same Centrex Common Block
Requirements for all attendant lines
q Tone dialing
q Station Call Transfer
q Directed Call Pickup without Barge-In (non-Barge-In)
q Do not configure with Call Transfer-Attendant
Optional attendant line features
q Order (1) nonhunting Centrex line per 10 attendant lines per console (recommended for retrieving
unanswered station calls). Refer to the Answer Use
line feature described on page 36.
Requirements for all station lines
q Must be assigned to a Call Pickup Group
q Do not configure with Call Forward-No Answer to the attendant
Optional station/line features
Additional features may be optioned as required.
Page 6 13-102408 Rev. H
Tone Commander 524 Installation Instructions
3. Site Preparation
Central Processing Unit (CPU)
The CPU should be installed in a clean, dry area which is secure but also accessible by maintenance
personnel. This unit is designed for wall mounting only. Allow adequate wall space for ventilation, the
necessary mounting blocks, and related equipment.
Ambient Environmental Requirements
1. Between 60° and 80° F (recommended).
2. Free of toxic fumes or static electricity (copiers).
3. At least 50 feet away from electromagnetic sources (arc welders).
4. Free from transient electrical load switching equipment (elevator rooms).
5. Between 5% and 95% noncondensing relative humidity.
Power Requirements
A dedicated, 15 amp, 117 VAC, 60 Hz circuit must be provided for the exclusive use of the CPU.
IMPORTANT – Ancillary or unrelated equipment should never draw power from the same circuit that
powers the CPU.
The ground (3rd prong) on the power plug provides a safety ground to the chassis of the CPU, and is
required for EMI shielding. It must be plugged into a grounded outlet.
Transient Surge and Spike Protection
While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations
areas of high lightning activity, the use of external protection devices on all telephone lines and the power
source is recommended.
Reference Grounding
Reference grounding of the 524 system is necessary for proper operation. This ground should be
referenced to within 3 volts of telco ground.
, in those
Attendant Consoles
The consoles should be installed in a clear work space and away from plants that require frequent watering
or counters that tempt the placement of beverages.
Ambient Environmental Requirements
It is recommended that the same environmental conditions be maintained for the consoles as one would
maintain for a personal computer (PC) or data terminal.
Power Requirements
Console operating power is provided by the CPU.
13-102408 Rev. H Page 7
Tone Commander 524 Installation Instructions
4. Configuration Sheet Preparation
Prior to installation of this system, the Configuration Sheets attached to the back of this manual should be
completed with the information listed below. Please leave the Configuration Sheets on site.
System Programmable Features
Factory programmed values have been chosen to accommodate standard central office or PABX operating
parameters and generally accepted customer requirements. These values may be adjusted to specific
needs.
A space is provided on the Configuration Sheet for the Directed Call Pickup code required by the telephone
system.
Station and Line Programmable Features
1. Phone number and name identification for each line. Refer to the DSS/Autodial Number
Programming section.
2. Programmable features for each line (Privacy, Answer Use).
3. Station number and user name identification for each station. Include any additional functions to be
dialed with the DSS number, such as an FD prefix.
4. Autodial numbers for spare DSS keys.
Sample Configuration Sheets are provided on the following three pages.
Page 8 13-102408 Rev. H
Tone Commander 524 Installation Instructions
524 Configuration Sheet
System Programmable Features
STATION
KEY
A
B
C
FEATURE
‘ABANDON’
Ring Time
‘RECALL’
Rings
‘DCP DIAL’
Sequence
D ‘DIAL SPEED’ 6, 0
DIAL PAD
AVAILABLE
KEYS
2-9,0
1-9,0
1 - 9 rings,
0, 1 first, last
slow (6 digits/sec),
fast (10 digits/sec)
VALUES
2 - 9 sec,
10 sec
no recall
E ‘PAUSE’ Time 2-9 200 - 900 msec 700
F ‘FLASH’ Time 5-9,0
Dial Tone
G
H
‘DETECT’
Time
‘HOLD’
Recall Time
1-9,
0
3-6,9,
1, 2, 0
500 - 900 msec,
1 sec
500, 600, 700 msec,
1, 1.2, 1.5, 1.8, 2 sec
30 - 60, 90 sec,
2, 3 min, no recall
DEFAULT
VALUE
5
3
first
(0)
fast
(0)
600
700
90
ACTUAL VALUE
5
3
first
fast
700
500
600
60
Hold
I
K
‘RELEASE’
Time
Queue
‘PRIORITY’
1-8
1-4
L ‘ALERT TYPE’ 1, 2, 0
45, 80, 200, 400, 600,
800 msec
1, 2 sec
stations only,
stations > lines,
lines > stations,
lines + stations (FIFO)
normal ringing,
distinctive ringing, both
M ‘RNG TYPE’ 1, 0 long, short
DIRECTED CALL PICKUP CODE
FIFO
short
D*7
600
(4)
both
(0)
(0)
600
FIFO
both
short
13-102408 Rev. H Page 9
Tone Commander 524 Installation Instructions
524 Configuration Sheet
Line Programmable Features
(Default settings for all lines are shown in BOLD ITALICS.)
LINE
KEY
NO.
1
2
3
4
5
LINE NAME I.D.
or
PAGE KEY
PRIV.
WHEN
BUSY
O
F
F
O
N
MUSIC
ON
HOLD
O
O
F
N
F
ANS.
USE
O
F
F
local 1 X X X
local 2 X X X
local 3 X X X
WATS X X X
Page key X X X
O
N
RING
DELAY
(NO
RINGING,
NO
DELAY,
1-9
RINGS
no
delay
no
delay
no
delay
no
delay
no
ring
TELEPHONE
NUMBERS
)
555-1990
555-1991
555-1992
280-2339
N/A
Page 10 13-102408 Rev. H
Tone Commander 524 Installation Instructions
524 Configuration Sheet
DSS Keys
DSS keys are numbered vertically on the console.
DSS
KEY
1
2
3
4
5
6
7
8
9
10
STATION
NUMBER
USER NAME
FD4710 John F
FD4719 Bill Jones
FD4729 Jill K
FD4711 Jane W
FD4712 Ronnie Y
FD4715 Kim L
FD4720 Jack S
FD4716 William F
FD4717 Sarah S
FD4718 Robin R
DSS
KEY
13
14
15
16
17
18
19
20
21
22
STATION
NUMBER
USER NAME
FD4737 Phillip R
FD4736 Mary S
FD4723 Steven E
FD4713 Karen G
FD4714 Robert T
FD4724 Jim W
FD4725 Pat K
FD4726 Randy A
FD4727 Kirk B
FD4728 Cliff M
11
12
FD4721 John L
FD4722 Bill T
23
24
FD4730 Paul C
FD4731 Norm D
13-102408 Rev. H Page 11
Tone Commander 524 Installation Instructions
Installation
Important Safety Instructions
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
4. Use caution when installing or modifying telephone lines.
Contents of Shipping Boxes
The Tone Commander 524 system is shipped in two boxes: one for the console, and one for the central
processing unit (CPU). Please compare the contents of these boxes with the lists below. Contact your
distributor if any items are missing or damaged.
Console Box:
(1) console
(2) 7´ line cords
(1) handset with cord
(1) handset cradle
(2) cradle mounting screws
(1) Attendant’s Guide
(1) Quick Reference Card
(1) bag of clear keycaps
(1) sheet of keycap labels
CPU Box:
(1) 524 CPU
(1) Installation Instructions
(1) mounting template
(3) cable retainers
(1) bag for storing instructions and miscellaneous items
Page 12 13-102408 Rev. H
Tone Commander 524 Installation Instructions
CPU Installation
Mounting CPU and Blocks
Refer to Figure 5.
1. Fasten a plywood sheet to the wall with hardware suitable for the wall material.
2. Using the supplied mounting template, mark and pre-drill the mounting holes for the CPU.
Make sure that the CPU mounting location is within 5 feet of a standard 117 VAC, 60 Hz grounded
power outlet.
Allow at least one foot of free space above and below the CPU for ventilation.
3. Drive in four suitable fasteners (such as #10×¾" pan head tapping screws), leaving the heads out ¼".
4. Remove the two cover screws, turn each CPU cover fastener so that the slots are horizontal, then
remove the cover.
When installation and testing are completed, replace the cover, turn each cover fastener so that
the slots are vertical, then lock it in place with the cover screws to assure compliance with UL
requirements. If the cover screws need to be replaced, use 6-32×¼" pan head machine screws.
5. Hang the CPU on the four mounting screws and tighten the screws.
6. Label each side of the split terminal blocks as shown in the Designation columns of Tables 1 and 2.
7. Mount the blocks to the plywood sheet below the CPU, using suitable fasteners.
Cabling to Blocks
Refer to Figure 5.
1. Punch down the cables to the blocks as shown in the Wire Color columns of Tables 1 and 2. The cable
with the male connector should be punched down to the right side of block #1.
2. Plug the 25 pair cable from block #1 into the connector on the left side of the CPU circuit board.
3. Plug the cable from the left side of block #2 into the connector on the lower right side of the CPU circuit
board.
4. Plug the cable from the right side of block #2 into the connector on the upper right side of the CPU
circuit board.
5. Secure the cables with the supplied cable retainers.
13-102408 Rev. H Page 13
Tone Commander 524 Installation Instructions
Reference Grounding
Reference grounding of the 524 is necessary for proper operation.
Connect telco or PABX ground to the GRD pin on the
bottom right of CPU block #1.
DO NOT connect this reference ground to the CPU's
metal housing!
Figure 1
CPU Chassis Grounding
This ground connection is required for safety and EMI shielding. It is usually provided by the 3rd wire on
the CPU power cord. If the integrity of the power outlet ground is questionable, use the ground connection
shown below for the 524 CPU.
Figure 2
1. Connect a solid copper #10 or #12 AWG wire to the ground terminal on the CPU. The wire should be
tightly clamped between the ground screw and the cup washer.
2. Connect the wire to an approved ground, such as MGN (multi-grounded neutral) from the power lines,
building ground, a metallic cold water pipe, or a grounding rod.
Page 14 13-102408 Rev. H
Connections to Telco/PABX Lines
Figure 3
Tone Commander 524 Installation Instructions
1. Connect Tip and Ring of each line to the associated
T and R pair on the right side of CPU block #1.
If the 524 is used with a key system, connect to the
C.O. side of the line cards.
2. If this installation has stations paralleled with console
lines, the stations should be connected to Tip and
Ring at the telco/PABX block.
Line Testing
Connect a test telephone to each line; verify the presence of dial tone, and break dial tone by dialing a
number.
The 524 allows DTMF tone dialing only – refer to the Telco/PABX Requirements
Test any additional features ordered with the lines. Open circuit voltage must be approximately 48 volts.
section.
Station Connections
Station Monitoring
Connect T (Tip) and R (Ring) from each
monitored station to the associated T and R
pins on CPU block #2. The 524 is connected
in parallel with the station lines.
Figure 4
13-102408 Rev. H Page 15
Tone Commander 524 Installation Instructions
Figure 5
Page 16 13-102408 Rev. H
Tone Commander 524 Installation Instructions
CONNECTOR #1
PIN NO.
26·······WHT-BLU······· – ··········1TN
1·······BLU-WHT······· – ··········1RN
27·······WHT-ORN ······· – ··········1C1
2·······ORN-WHT ······· – ··········1C2
28·······WHT-GRN ······· – ··········1C3
3·······GRN-WHT ······· – ··········1C4
29·······WHT-BRN ······· – ··········2TN
4·······BRN-WHT ······· – ··········2RN
30·······WHT-SLT ······· – ··········2C1
5·······SLT-WHT ······· – ··········2C2
31·······RED-BLU······· – ··········2C3
6·······BLU-RED ······· – ··········2C4
32·······RED-ORN ······· – ··········1T
7·······ORN-RED ······· – ··········1R
33·······RED-GRN ······· – ··········2T
8·······GRN-RED ······· – ··········2R
34·······RED-BRN ······· – ··········3T
9·······BRN-RED ······· – ··········3R
35·······RED-SLT ······· – ··········4T
10·······SLT-RED········ – ··········4R
WIRE COLOR (left side of block unused) DESIGNATION (right)
console #1
voice/data
console #2
voice/data
telco/PABX
lines
36·······BLK-BLU········ – ··········5T
11·······BLU-BLK ······· – ··········5R
37·······BLK-ORN ······· – ·········· –
12·······ORN-BLK ······· – ·········· –
38·······BLK-GRN ······· – ·········· –
13·······GRN-BLK ······· – ·········· –
39·······BLK-BRN ······· – ·········· –
14·······BRN-BLK ······· – ·········· –
40·······BLK-SLT········ – ·········· –
15·······SLT-BLK ········ – ·········· –
41·······YEL-BLU········ – ·········· –
16·······BLU-YEL········ – ·········· –
42·······YEL-ORN ······· – ·········· –
17·······ORN-YEL ······· – ·········· –
43·······YEL-GRN ······· – ·········· –
18·······GRN-YEL ······· – ·········· –
44·······YEL-BRN ······· – ·········· –
19·······BRN-YEL ······· – ·········· –
45·······YEL-SLT········ – ·········· –
20·······SLT-YEL········ – ·········· –
46·······VIO-BLU········ – ·········· –
21·······BLU-VIO········ – ·········· –
47·······VIO-ORN ······· – ·········· –
22·······ORN-VIO ······· – ·········· –
48·······VIO-GRN ······· – ··········MH+
23·······GRN-VIO ······· – ··········MH49·······VIO-BRN ······· – ·········· –
24·······BRN-VIO········ – ·········· –
50·······VIO-SLT········ – ·········· –
25·······SLT-VIO········ – ··········GRD
Table 1
CPU Block #1
Pinout
music input
telco ground
13-102408 Rev. H Page 17
Tone Commander 524 Installation Instructions
CONNECTOR #2 CONNECTOR #3
PIN NO.
26·······WHT-BLU·······T1···········T16
1·······BLU-WHT·······R1···········R16
27·······WHT-ORN ·······T2···········T17
2·······ORN-WHT ·······R2···········R17
28·······WHT-GRN ·······T3···········T18
3·······GRN-WHT ·······R3···········R18
29·······WHT-BRN ·······T4···········T19
4·······BRN-WHT ·······R4···········R19
30·······WHT-SLT ·······T5···········T20
5·······SLT-WHT ·······R5···········R20
31·······RED-BLU·······T6···········T21
6·······BLU-RED ·······R6···········R21
32·······RED-ORN ·······T7···········T22
7·······ORN-RED ·······R7···········R22
33·······RED-GRN ·······T8···········T23
8·······GRN-RED ·······R8···········R23
34·······RED-BRN ·······T9···········T24
9·······BRN-RED ·······R9···········R24
35·······RED-SLT ·······T10 ·········· –
10·······SLT-RED········R10·········· –
WIRE COLOR DESIGNATION (left) DESIGNATION (right)
station
monitor
circuits
36·······BLK-BLU········T11 ·········· –
11·······BLU-BLK ·······R11 ·········· –
37·······BLK-ORN ·······T12 ·········· –
12·······ORN-BLK ·······R12·········· –
38·······BLK-GRN ·······T13 ·········· –
13·······GRN-BLK ·······R13·········· –
39·······BLK-BRN ·······T14 ·········· –
14·······BRN-BLK ·······R14·········· –
40·······BLK-SLT········T15 ·········· –
15·······SLT-BLK ········R15·········· –
41·······YEL-BLU········ – ·········· –
16·······BLU-YEL········ – ·········· –
42·······YEL-ORN ·······1C+·········· –
17·······ORN-YEL ·······1C- ·········· –
43·······YEL-GRN ·······1C+·········· –
18·······GRN-YEL ·······1C- ·········· –
44·······YEL-BRN ·······1C+·········· –
19·······BRN-YEL ·······1C- ·········· –
45·······YEL-SLT········ – ·········· –
20·······SLT-YEL········ – ·········· –
46·······VIO-BLU········2C+·········· –
21·······BLU-VIO········2C- ·········· –
47·······VIO-ORN ·······2C+·········· –
22·······ORN-VIO ·······2C- ·········· –
48·······VIO-GRN ·······2C+·········· –
23·······GRN-VIO ·······2C- ·········· –
49·······VIO-BRN ······· – ·········· –
24·······BRN-VIO········ – ·········· –
50·······VIO-SLT········ – ·········· –
25·······SLT-VIO········ – ·········· –
Table 2
CPU Block #2
Pinout
console #1
power
console #2
power
Page 18 13-102408 Rev. H
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