Tome Commander 524 User Guide

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11609 49th Place West

Phone: (800) 524-0024 (425) 349-1000

Mukilteo, WA 98275-4255

Fax: (425) 349-1010

www.tonecommander.com

524

Installation

Instructions

13-102408 Rev. H

June 2001

Tone Commander 524 Installation Instructions

Changes in this revision –

· removed references to Message Waiting Interfaces and Voice Announce

Printed in USA

Tone Commander is a registered trademark of Tone Commander Systems, Inc.

Page 2 13-102408 Rev. H

Tone Commander 524 Installation Instructions

Contents

Introduction...........................................................................4

Ordering Equipment...............................................................5

Ordering Lines ...................................................................6

Site Preparation ..................................................................7

Configuration Sheet Preparation .....................................................8

Installation ..........................................................................12

Contents of Shipping Boxes........................................................12

CPU Installation .................................................................13

Console Cable Installation .........................................................19

Console Installation ..............................................................21

Preliminary Testing...............................................................21

CPU Option Switches ............................................................23

Optional Equipment Installation .....................................................24

Configuration Programming .............................................................26

Using Configuration Programming Mode..............................................27

Programming System-Wide Features ................................................29

Special Feature Key Assignment....................................................35

Programming Features Selectable Per Line ...........................................36

DSS/Autodial Number Programming ......................................................38

Pickup Key Programming..........................................................39

Name Display Programming ............................................................40

Ring Delay Programming ...............................................................41

Time of Day Clock ....................................................................42

System Description ...................................................................43

Consoles ......................................................................43

Central Processing Unit (CPU) .....................................................44

System Features ................................................................44

Console Features................................................................45

Telco/PABX Requirements .........................................................47

Compatibility With Other Products ...................................................48

524 Specifications ...............................................................49

Maintenance.........................................................................52

Service .............................................................................53

Warranty............................................................................53

FCC Requirements....................................................................54

Industry Canada Requirements ..........................................................55

Configuration Sheets ..................................................................57

13-102408 Rev. H Page 3

Tone Commander 524 Installation Instructions

Introduction

The Tone Commander 524 is a call processing console for use in receptionist or departmental attendant positions, with Centrex or PABX systems. Five line keys are provided for LDN (listed directory number) terminations or call processing loops. Up to 24 stations may be monitored for status. Autodialing is available for each station. Autodialing is normally used to dial the station number associated with the DSS (Direct Station Select) key, but spare DSS keys may optionally dial outside lines or special access codes.

Features include hold and transfer, single button call answer, line privacy, delayed ringing, station status display, station name display, music on hold, and a digital clock. Console parameters may be programmed by the installer for different system configurations.

A configuration programming mode is used by the installer to set console parameters as required by the telephone system. The attendant may program name displays, autodial numbers, ring delays, and the time-of-day clock. Switches can be set to prevent accidental programming changes.

The system includes a CPU (Central Processing Unit) in the equipment room. Two consoles may be connected to a single CPU.

Please refer to the System Description

Call Tone Commander Customer Service at (800) 524-0024 if you have any questions about features, installation, or operation of the 524.

Tone Commander consoles are easy to install and configure. The step-by-step instructions in this manual guide the installer through the installation, preliminary testing, programming, and operational testing of the

524.

Installation consists of the following steps:

1. Ordering equipment (page 5)

2. Ordering lines (page 6)

3. Site preparation (page 7)

4. Configuration Sheet preparation (page 8)

5. Mounting equipment and blocks

6. Connecting lines to CPUs

7. Installing consoles and console cables

8. Preliminary testing

9. Installing optional equipment (paging, etc.)

10. Configuration programming – includes central office/PABX compatibility parameters, and several customer-preference items. The system's default values will be adequate for many installations.

11. DSS/Autodial number programming

12. Name display programming

13. Ring delay programming

section for detailed descriptions of all 524 features.

Page 4 13-102408 Rev. H

Tone Commander 524 Installation Instructions

1. Ordering Equipment

Order the optional PA-24 Paging/Chime Module and related equipment as required. Allow adequate time to ensure equipment availability at cutover.

Required for each 524 system

q (1) 524 Central Processing Unit (equipped for 5 attendant lines, 24 stations, 2 consoles)

q (1) 524 console for each attendant position (2 max.)

Required to provide Paging service

q (1) PA-24 Paging/Chime module

q (1) Paging Amplifier and speakers

Additional required equipment

q (1) 66M1-50 split block + (1) male-terminated 25 pair cable

q (1) 66M1-50 split block + (2) female-terminated 25 pair cables

q (2) 3 pair cables from the CPU to each console (500 ft. maximum length)

q (2) 6 position, 6 contact modular jacks per console

q (1) 117 VAC, 60 Hz grounded power outlet per CPU in the equipment room

q Sufficient space on a plywood sheet in the equipment room for mounting CPU, blocks, and

ancillary equipment

q Cross connect wire and mounting hardware

13-102408 Rev. H Page 5

Tone Commander 524 Installation Instructions

2. Ordering Lines

IMPORTANT – The line features listed below are required for proper operation of the 524 console.

Allow adequate time prior to cutover for the receipt and testing of all lines and programmed features.

Please refer to the System Description section for further information regarding line requirements.

Common requirements for all attendant and station lines

q Standard Centrex loop start lines

q Disconnect Supervision

q Call Pickup Terminate

q Must originate from the same Centrex Common Block

Requirements for all attendant lines

q Tone dialing

q Station Call Transfer

q Directed Call Pickup without Barge-In (non-Barge-In)

q Do not configure with Call Transfer-Attendant

Optional attendant line features

q Order (1) nonhunting Centrex line per 10 attendant lines per console (recommended for retrieving

unanswered station calls). Refer to the Answer Use

line feature described on page 36.

Requirements for all station lines

q Must be assigned to a Call Pickup Group

q Do not configure with Call Forward-No Answer to the attendant

Optional station/line features

Additional features may be optioned as required.

Page 6 13-102408 Rev. H

Tone Commander 524 Installation Instructions

3. Site Preparation

Central Processing Unit (CPU)

The CPU should be installed in a clean, dry area which is secure but also accessible by maintenance personnel. This unit is designed for wall mounting only. Allow adequate wall space for ventilation, the necessary mounting blocks, and related equipment.

Ambient Environmental Requirements

1. Between 60° and 80° F (recommended).

2. Free of toxic fumes or static electricity (copiers).

3. At least 50 feet away from electromagnetic sources (arc welders).

4. Free from transient electrical load switching equipment (elevator rooms).

5. Between 5% and 95% noncondensing relative humidity.

Power Requirements

A dedicated, 15 amp, 117 VAC, 60 Hz circuit must be provided for the exclusive use of the CPU.

IMPORTANT – Ancillary or unrelated equipment should never draw power from the same circuit that

powers the CPU.

The ground (3rd prong) on the power plug provides a safety ground to the chassis of the CPU, and is required for EMI shielding. It must be plugged into a grounded outlet.

Transient Surge and Spike Protection

While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations areas of high lightning activity, the use of external protection devices on all telephone lines and the power source is recommended.

Reference Grounding

Reference grounding of the 524 system is necessary for proper operation. This ground should be referenced to within 3 volts of telco ground.

, in those

Attendant Consoles

The consoles should be installed in a clear work space and away from plants that require frequent watering or counters that tempt the placement of beverages.

Ambient Environmental Requirements

It is recommended that the same environmental conditions be maintained for the consoles as one would maintain for a personal computer (PC) or data terminal.

Power Requirements

Console operating power is provided by the CPU.

13-102408 Rev. H Page 7

Tone Commander 524 Installation Instructions

4. Configuration Sheet Preparation

Prior to installation of this system, the Configuration Sheets attached to the back of this manual should be completed with the information listed below. Please leave the Configuration Sheets on site.

System Programmable Features

Factory programmed values have been chosen to accommodate standard central office or PABX operating parameters and generally accepted customer requirements. These values may be adjusted to specific needs.

A space is provided on the Configuration Sheet for the Directed Call Pickup code required by the telephone system.

Station and Line Programmable Features

1. Phone number and name identification for each line. Refer to the DSS/Autodial Number Programming section.

2. Programmable features for each line (Privacy, Answer Use).

3. Station number and user name identification for each station. Include any additional functions to be dialed with the DSS number, such as an FD prefix.

4. Autodial numbers for spare DSS keys.

Sample Configuration Sheets are provided on the following three pages.

Page 8 13-102408 Rev. H

Tone Commander 524 Installation Instructions

524 Configuration Sheet

System Programmable Features

STATION

KEY

FEATURE

‘ABANDON’

Ring Time

‘RECALL’

Rings

‘DCP DIAL’

Sequence

D ‘DIAL SPEED’ 6, 0

DIAL PAD

AVAILABLE

KEYS

2-9,0

1-9,0

1 - 9 rings,

0, 1 first, last

slow (6 digits/sec), fast (10 digits/sec)

VALUES

2 - 9 sec,

10 sec

no recall

E ‘PAUSE’ Time 2-9 200 - 900 msec 700

F ‘FLASH’ Time 5-9,0

Dial Tone

‘DETECT’

Time

‘HOLD’

Recall Time

1-9,

3-6,9,

1, 2, 0

500 - 900 msec,

1 sec

500, 600, 700 msec,

1, 1.2, 1.5, 1.8, 2 sec

30 - 60, 90 sec,

2, 3 min, no recall

DEFAULT

VALUE

first

(0)

fast

(0)

600

700

ACTUAL VALUE

first

fast

700

500

600

Hold

‘RELEASE’

Time

Queue

‘PRIORITY’

1-8

1-4

L ‘ALERT TYPE’ 1, 2, 0

45, 80, 200, 400, 600,

800 msec

1, 2 sec

stations only, stations > lines, lines > stations,

lines + stations (FIFO)

normal ringing,

distinctive ringing, both

M ‘RNG TYPE’ 1, 0 long, short

DIRECTED CALL PICKUP CODE

FIFO

short

D*7

600

(4)

both

(0)

600

FIFO

both

short

13-102408 Rev. H Page 9

Tone Commander 524 Installation Instructions

524 Configuration Sheet

Line Programmable Features

(Default settings for all lines are shown in BOLD ITALICS.)

LINE

KEY

NO.

LINE NAME I.D.

PAGE KEY

PRIV.

WHEN

BUSY

F F

O N

MUSIC

HOLD

ANS.

USE

O F F

local 1 X X X

local 2 X X X

local 3 X X X

WATS X X X

Page key X X X

O N

RING

DELAY

(NO

RINGING,

DELAY,

1-9

RINGS

no delay

no ring

TELEPHONE

NUMBERS

)

555-1990

555-1991

555-1992

280-2339

N/A

Page 10 13-102408 Rev. H

Tone Commander 524 Installation Instructions

524 Configuration Sheet

DSS Keys

DSS keys are numbered vertically on the console.

DSS KEY

STATION NUMBER

USER NAME

FD4710 John F

FD4719 Bill Jones

FD4729 Jill K

FD4711 Jane W

FD4712 Ronnie Y

FD4715 Kim L

FD4720 Jack S

FD4716 William F

FD4717 Sarah S

FD4718 Robin R

DSS KEY

STATION NUMBER

USER NAME

FD4737 Phillip R

FD4736 Mary S

FD4723 Steven E

FD4713 Karen G

FD4714 Robert T

FD4724 Jim W

FD4725 Pat K

FD4726 Randy A

FD4727 Kirk B

FD4728 Cliff M

FD4721 John L

FD4722 Bill T

FD4730 Paul C

FD4731 Norm D

13-102408 Rev. H Page 11

Tone Commander 524 Installation Instructions

Installation

Important Safety Instructions

1. Never install telephone wiring during a lightning storm.

2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

4. Use caution when installing or modifying telephone lines.

Contents of Shipping Boxes

The Tone Commander 524 system is shipped in two boxes: one for the console, and one for the central processing unit (CPU). Please compare the contents of these boxes with the lists below. Contact your distributor if any items are missing or damaged.

Console Box:

(1) console

(2) 7´ line cords

(1) handset with cord

(1) handset cradle

(2) cradle mounting screws

(1) Attendant’s Guide

(1) Quick Reference Card

(1) bag of clear keycaps

(1) sheet of keycap labels

CPU Box:

(1) 524 CPU

(1) Installation Instructions

(1) mounting template

(3) cable retainers

(1) bag for storing instructions and miscellaneous items

Page 12 13-102408 Rev. H

Tone Commander 524 Installation Instructions

CPU Installation

Mounting CPU and Blocks

Refer to Figure 5.

1. Fasten a plywood sheet to the wall with hardware suitable for the wall material.

2. Using the supplied mounting template, mark and pre-drill the mounting holes for the CPU.

Make sure that the CPU mounting location is within 5 feet of a standard 117 VAC, 60 Hz grounded power outlet.

Allow at least one foot of free space above and below the CPU for ventilation.

3. Drive in four suitable fasteners (such as #10×¾" pan head tapping screws), leaving the heads out ¼".

4. Remove the two cover screws, turn each CPU cover fastener so that the slots are horizontal, then remove the cover.

When installation and testing are completed, replace the cover, turn each cover fastener so that the slots are vertical, then lock it in place with the cover screws to assure compliance with UL requirements. If the cover screws need to be replaced, use 6-32×¼" pan head machine screws.

5. Hang the CPU on the four mounting screws and tighten the screws.

6. Label each side of the split terminal blocks as shown in the Designation columns of Tables 1 and 2.

7. Mount the blocks to the plywood sheet below the CPU, using suitable fasteners.

Cabling to Blocks

Refer to Figure 5.

1. Punch down the cables to the blocks as shown in the Wire Color columns of Tables 1 and 2. The cable with the male connector should be punched down to the right side of block #1.

2. Plug the 25 pair cable from block #1 into the connector on the left side of the CPU circuit board.

3. Plug the cable from the left side of block #2 into the connector on the lower right side of the CPU circuit board.

4. Plug the cable from the right side of block #2 into the connector on the upper right side of the CPU circuit board.

5. Secure the cables with the supplied cable retainers.

13-102408 Rev. H Page 13

Tone Commander 524 Installation Instructions

Reference Grounding

Reference grounding of the 524 is necessary for proper operation.

Connect telco or PABX ground to the GRD pin on the bottom right of CPU block #1.

DO NOT connect this reference ground to the CPU's metal housing!

Figure 1

CPU Chassis Grounding

This ground connection is required for safety and EMI shielding. It is usually provided by the 3rd wire on the CPU power cord. If the integrity of the power outlet ground is questionable, use the ground connection shown below for the 524 CPU.

Figure 2

1. Connect a solid copper #10 or #12 AWG wire to the ground terminal on the CPU. The wire should be tightly clamped between the ground screw and the cup washer.

2. Connect the wire to an approved ground, such as MGN (multi-grounded neutral) from the power lines, building ground, a metallic cold water pipe, or a grounding rod.

Page 14 13-102408 Rev. H

Connections to Telco/PABX Lines

Figure 3

Tone Commander 524 Installation Instructions

1. Connect Tip and Ring of each line to the associated T and R pair on the right side of CPU block #1.

If the 524 is used with a key system, connect to the C.O. side of the line cards.

2. If this installation has stations paralleled with console lines, the stations should be connected to Tip and Ring at the telco/PABX block.

Line Testing

Connect a test telephone to each line; verify the presence of dial tone, and break dial tone by dialing a number.

The 524 allows DTMF tone dialing only – refer to the Telco/PABX Requirements

Test any additional features ordered with the lines. Open circuit voltage must be approximately 48 volts.

section.

Station Connections

Station Monitoring

Connect T (Tip) and R (Ring) from each monitored station to the associated T and R pins on CPU block #2. The 524 is connected in parallel with the station lines.

Figure 4

13-102408 Rev. H Page 15

Tone Commander 524 Installation Instructions

Figure 5

Page 16 13-102408 Rev. H

Tone Commander 524 Installation Instructions

CONNECTOR #1

PIN NO.

26·······WHT-BLU······· – ··········1TN

1·······BLU-WHT······· – ··········1RN

27·······WHT-ORN ······· – ··········1C1

2·······ORN-WHT ······· – ··········1C2

28·······WHT-GRN ······· – ··········1C3

3·······GRN-WHT ······· – ··········1C4

29·······WHT-BRN ······· – ··········2TN

4·······BRN-WHT ······· – ··········2RN

30·······WHT-SLT ······· – ··········2C1

5·······SLT-WHT ······· – ··········2C2

31·······RED-BLU······· – ··········2C3

6·······BLU-RED ······· – ··········2C4

32·······RED-ORN ······· – ··········1T

7·······ORN-RED ······· – ··········1R

33·······RED-GRN ······· – ··········2T

8·······GRN-RED ······· – ··········2R

34·······RED-BRN ······· – ··········3T

9·······BRN-RED ······· – ··········3R 35·······RED-SLT ······· – ··········4T 10·······SLT-RED········ – ··········4R

WIRE COLOR (left side of block unused) DESIGNATION (right)

console #1 voice/data

console #2 voice/data

telco/PABX lines

36·······BLK-BLU········ – ··········5T 11·······BLU-BLK ······· – ··········5R 37·······BLK-ORN ······· – ·········· – 12·······ORN-BLK ······· – ·········· – 38·······BLK-GRN ······· – ·········· – 13·······GRN-BLK ······· – ·········· – 39·······BLK-BRN ······· – ·········· – 14·······BRN-BLK ······· – ·········· – 40·······BLK-SLT········ – ·········· – 15·······SLT-BLK ········ – ·········· –

41·······YEL-BLU········ – ·········· – 16·······BLU-YEL········ – ·········· – 42·······YEL-ORN ······· – ·········· – 17·······ORN-YEL ······· – ·········· – 43·······YEL-GRN ······· – ·········· – 18·······GRN-YEL ······· – ·········· – 44·······YEL-BRN ······· – ·········· – 19·······BRN-YEL ······· – ·········· – 45·······YEL-SLT········ – ·········· – 20·······SLT-YEL········ – ·········· –

46·······VIO-BLU········ – ·········· – 21·······BLU-VIO········ – ·········· – 47·······VIO-ORN ······· – ·········· – 22·······ORN-VIO ······· – ·········· – 48·······VIO-GRN ······· – ··········MH+ 23·······GRN-VIO ······· – ··········MH49·······VIO-BRN ······· – ·········· – 24·······BRN-VIO········ – ·········· – 50·······VIO-SLT········ – ·········· – 25·······SLT-VIO········ – ··········GRD

Table 1

CPU Block #1

Pinout

music input

telco ground

13-102408 Rev. H Page 17

Tone Commander 524 Installation Instructions

CONNECTOR #2 CONNECTOR #3

PIN NO.

26·······WHT-BLU·······T1···········T16

1·······BLU-WHT·······R1···········R16

27·······WHT-ORN ·······T2···········T17

2·······ORN-WHT ·······R2···········R17

28·······WHT-GRN ·······T3···········T18

3·······GRN-WHT ·······R3···········R18

29·······WHT-BRN ·······T4···········T19

4·······BRN-WHT ·······R4···········R19

30·······WHT-SLT ·······T5···········T20

5·······SLT-WHT ·······R5···········R20

31·······RED-BLU·······T6···········T21

6·······BLU-RED ·······R6···········R21

32·······RED-ORN ·······T7···········T22

7·······ORN-RED ·······R7···········R22

33·······RED-GRN ·······T8···········T23

8·······GRN-RED ·······R8···········R23

34·······RED-BRN ·······T9···········T24

9·······BRN-RED ·······R9···········R24 35·······RED-SLT ·······T10 ·········· – 10·······SLT-RED········R10·········· –

WIRE COLOR DESIGNATION (left) DESIGNATION (right)

station monitor circuits

36·······BLK-BLU········T11 ·········· – 11·······BLU-BLK ·······R11 ·········· – 37·······BLK-ORN ·······T12 ·········· – 12·······ORN-BLK ·······R12·········· – 38·······BLK-GRN ·······T13 ·········· – 13·······GRN-BLK ·······R13·········· – 39·······BLK-BRN ·······T14 ·········· – 14·······BRN-BLK ·······R14·········· – 40·······BLK-SLT········T15 ·········· – 15·······SLT-BLK ········R15·········· –

41·······YEL-BLU········ – ·········· – 16·······BLU-YEL········ – ·········· – 42·······YEL-ORN ·······1C+·········· – 17·······ORN-YEL ·······1C- ·········· – 43·······YEL-GRN ·······1C+·········· – 18·······GRN-YEL ·······1C- ·········· – 44·······YEL-BRN ·······1C+·········· – 19·······BRN-YEL ·······1C- ·········· – 45·······YEL-SLT········ – ·········· – 20·······SLT-YEL········ – ·········· –

46·······VIO-BLU········2C+·········· – 21·······BLU-VIO········2C- ·········· – 47·······VIO-ORN ·······2C+·········· – 22·······ORN-VIO ·······2C- ·········· – 48·······VIO-GRN ·······2C+·········· – 23·······GRN-VIO ·······2C- ·········· – 49·······VIO-BRN ······· – ·········· – 24·······BRN-VIO········ – ·········· – 50·······VIO-SLT········ – ·········· – 25·······SLT-VIO········ – ·········· –

Table 2

CPU Block #2

Pinout

console #1 power

console #2 power

Page 18 13-102408 Rev. H

Console Cable Installation

Tone Commander 524 Installation Instructions

Figure 6

Wall

Jack

Pinout

1 WHT 1C3 (WHT-GRN) 2C3 (RED-BLU) WHT-GRN

2 BLK 1C1 (WHT-ORN) 2C1 (WHT-SLT) WHT-ORN

3 RED 1RN (BLU-WHT) 2RN (BRN-WHT) BLU-WHT

4 GRN 1TN (WHT-BLU) 2TN (WHT-BRN) WHT-BLU

5 YEL 1C2 (ORN-WHT) 2C2 (SLT-WHT) ORN-WHT

6 BLU 1C4 (GRN-WHT) 2C4 (BLU-RED) GRN-WHT

Wall Jack

Typical

Wire Color

Console #1

Designation

(connector 1)

Console #2

Designation

(connector 1)

Typical 3 Pair

Console Cable

Wire Color

Table 3 – Console “Voice/Data” Jack Pinout

(actual

wire color)

13-102408 Rev. H Page 19

Tone Commander 524 Installation Instructions

Wall

Jack

Pinout

1 WHT 1C+ (YEL-BRN) 2C+ (VIO-GRN) WHT-GRN

2 BLK 1C+ (YEL-GRN) 2C+ (VIO-ORN) WHT-ORN

3 RED 1C- (ORN-YEL) 2C- (BLU-VIO) BLU-WHT

4 GRN 1C+ (YEL-ORN) 2C+ (VIO-BLU) WHT-BLU

5 YEL 1C- (GRN-YEL) 2C- (ORN-VIO) ORN-WHT

6 BLU 1C- (BRN-YEL) 2C- (GRN-VIO) GRN-WHT

Wall Jack

Typical

Wire Color

Console #1

Designation

(connector 1)

Console #2

Designation

(connector 1)

Typical 3 Pair

Console Cable

Wire Color

(actual

wire color)

Table 4 – Console “Power” Jack Pinout

The total console cable length, including line cord and equipment room cross connects, must not exceed 500 feet.

1. Install two 6 position, 6 contact modular telephone jacks within 6 feet of the console.

2. Label the jacks "524 voice/data" and "524 power".

3. Connect a 3 pair cable to each jack and run them to the equipment room.

IMPORTANT – Whenever nonkey adapters are used in conjunction with existing multipair cable, verify

that the adapters conform to Tables 3 and 4 above.

4. Only if the colors of your cables differ from the typical colors: fill out Tables 3 and 4 with the actual wire colors of the cables for each connection.

5. Punch down the "voice/data" cable on the right side of CPU block #1, to the pins listed in the Console #1 Designation column in Table 3.

6. Punch down the "power" cable on the left side of CPU block #2, to the pins listed in the Console #1 Designation column in Table 4.

7. If the system has two consoles (two attendant positions), punch down the second console's cables to the pins listed in the Console #2 Designation columns of Tables 3 and 4.

Page 20 13-102408 Rev. H

Console Installation

(bottom view)

Tone Commander 524 Installation Instructions

1. Install the handset cradle on the console using the screws provided. The cradle may be installed on either side of the console.

2. Plug the handset's cable into the jack beneath the front left edge of the console.

3. Plug one end of each supplied 6 conductor modular line cord into the "voice/data" and "power" jacks at the back of the console.

If either line cord must be replaced, be sure to use one with 6 conductors. Many line cords with 6 position plugs have only 4 conductors.

4. Plug the cables into their associated wall jacks, or into the test jacks located on the CPU main circuit board (refer to Figure 5).

CAUTION – Do not interchange these two

cables! The cable nearest the handset jack must connect to the "voice/data" wall jack or CPU jack.

5. Fill out the keycap labels with line numbers, station names or numbers, and autodial numbers (refer to the configuration sheets). Place the labels beneath the clear plastic key caps, then snap the keycaps onto the DSS and line keys.

Figure 7

Preliminary Testing

At this time, you should have completed the following:

Mounted the CPU and blocks

Installed the cables from the CPU to the blocks

Connected Tip and Ring from each line to the block

Connected Tip and Ring from each monitored station to the block

Installed the console cables and jacks

Assembled and connected the console(s)

It is a good idea to briefly test the operation of the 524 before proceeding with installation or programming.

1. Plug the CPU into a power outlet.

A. The "heartbeat" indicator at the bottom of the CPU main circuit board should flash.

If no "heartbeat" is present, check that the power outlet is "live". A blown fuse on the circuit board may indicate a defective CPU.

13-102408 Rev. H Page 21

Tone Commander 524 Installation Instructions

B.The console should emit two triple beeps, then briefly display "524 OK".

If these indications are not observed, check both voice/data and power cabling.

2. Repeat step 1 at attendant position #2, if the system is so equipped.

C.O. Line Testing

Perform the following tests on each telco/PABX line. Repeat at attendant position #2, if the system is so equipped.

Line Access and Imbalance Testing

1. Press the key representing the line to be tested.

The associated line lamp (telephone symbol) should flicker while the line is accessed.

NOTE – Open circuit voltage must be approximately 48 volts.

2. Listen for audible hum or excessive noise.

PAS S – Such noise or hum is not present. FAILURE – Such noise or hum is present.

3. Listen for dial tone.

PAS S – Dial tone is heard. FAILURE – Dial tone is not heard.

4. Break dial tone by dialing a digit.

PAS S - Dial tone is broken and no audible hum or excessive noise is heard. FAILURE - Dial tone cannot be broken; audible hum or excessive noise is heard.

5. Press the RELEASE key.

IMPORTANT – Upon the detection of any failure during the foregoing testing, disconnect the affected

equipment from the telephone line to determine if such equipment is the cause of failure. Any equipment determined to be malfunctioning must remain disconnected, and use discontinued until the malfunction has been corrected.

Hold and Autohold Testing

1. Access the line to be tested and establish call to another station.

2. Place the call on hold by depressing the red HOLD key.

The associated Hindicator will wink slowly.

3. Reseize the call by depressing the line key.

The associated H indicator goes out. The line lamp flickers while the line is accessed.

4. Place the call on autohold by depressing another idle line key.

The line accessed draws dial tone. The line under test goes to autohold.

5. Release the line drawing dial tone and reseize, then release the line under test.

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Tone Commander 524 Installation Instructions

Ring Trip and Imbalance Testing

1. Dial the number of the line to be tested from another station.

The associated line lamp will flash slowly.

The associated line lamp will flash quickly, if the line has been optioned for ring delay.

2. Press the line key to answer the call.

The line lamp changes from flashing to flickering.

3. Listen for audible hum or excessive noise.

PAS S – Such noise or hum is not present. FAILURE – Such noise or hum is present.

IMPORTANT – Upon detection of audible hum or excessive noise, disconnect the affected equipment,

to determine if such equipment is the cause of failure. Any equipment determined to be malfunctioning must remain disconnected, and use discontinued until the malfunction has been corrected.

4. Press the RELEASE key.

CPU Option Switches

Switches on the CPU control system programming options. The switches are ON when set towards the right side of the CPU. When a programming option is "locked", programming changes are not allowed. The switch location is shown in the figure below and on page 16.

Figure 8 – CPU Option Switches and Fuses

13-102408 Rev. H Page 23

Tone Commander 524 Installation Instructions

SWITCH FUNCTION

4 not used

5 must be OFF!

6, 7 not used

OFF – Autodial Program unlocked ON – Autodial Program locked

OFF – Configuration Program unlocked ON – Configuration Program locked

OFF – Name Program unlocked ON – Name Program locked

OFF – retain new programming ON – restore defaults

(when power is cycled off & on)

Table5–CPUOption Switches

Optional Equipment Installation

The following options require system programming for proper operation. Refer to the Configuration Programming section.

Music On Hold

An external music source is required for Music On Hold. It will be assigned to the lines during configuration programming. The music input may be connected to any type of compatible music source (refer to the Specifications

The music source can be connected to the jack provided on the CPU, or punched down to the block.

Jack Connections

section).

1. Connect an RCA-type phono plug to one end of a single conductor shielded cable, or obtain a cable with a plug attached. The center conductor connects to the pin of the plug.

2. Plug the cable into the music input jack at the top of the CPU.

3. Connect the other end of the cable to the output of the music source. A plug to fit the music source may be required.

Figure 9

Page 24 13-102408 Rev. H

Block Connections

Tone Commander 524 Installation Instructions

1. Connect a twisted wire pair to MH+ and MH- on the right side of CPU block #1.

2. Connect the other end of the wire pair to the output of the music source. A plug to fit the music source may be required.

Figure 10

Paging

Tone Commander's PA-24 Paging/Chime module interfaces the 524 console to a paging system. The module includes a night ringing chime, and switching for background music control. Power is derived from the 524 CPU.

Paging can be connected to any spare line key on the 524. Refer to the PA-24 Paging/Chime Module Installation Instructions, doc. #13-102595.

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Tone Commander 524 Installation Instructions

Configuration Programming

Various network interface and operation parameters are programmable by the installer, allowing compatibility with a wide variety of central offices and PABXs. The system is pre-programmed at the factory; many installations will require few changes to these values. Programming is retained in the CPU's memory when power is disconnected.

Systems with two attendant positions require programming at both consoles for recall rings and line privacy.

The programming procedures for ring delays, the time of day clock, autodial numbers, and station names are described in their respective sections.

The following features may be set from configuration programming mode by pressing the appropriate DSS key. The letters are printed on the console front panel beneath the DSS keys. Key numbers in parentheses represent the station ports assigned to the keys.

System Programmable Features

DSS Key

A (1) Abandoned Ring Time

B (5) Recall Rings

C (9) Pickup Code Sequence

D (13) Dialing Speed

E (17) Pause Time

F (21) Hookflash Time

G (2) Dial Tone Detect Time

H (6) Hold Recall Time

I (10) Hold Release Time

* K (18) Queue Priority

L (22) Alert Type

* M (3) Ringing Type

R (23) Assign Page Key

Line Programmable Features

* O (11) Line Privacy

* P (15) Answer Use

Q (19) Assign Music On Hold to lines

Feature

* Features marked with an asterisk have separate settings for each console position in a two-position

system. They must be programmed individually at each console.

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Tone Commander 524 Installation Instructions

Using Configuration Programming Mode

The configuration programming mode must be entered prior to attempting any of the following programming procedures. Enter this mode only when the console is idle, i.e., no calls are in progress or on

hold and the time of day is displayed. The Configuration Program Lock Switch (switch #2) inside the CPU must be OFF (unlocked) before

proceeding (see page 23).

To enter configuration programming mode:

Press HOLD.

Press TRANSFER.

Press RELEASE.

Press dial pad key C (2).

The display will indicate that configuration programming mode has been entered.

To exit configuration programming mode and store all programming:

Press RELEASE.

The mode will be exited automatically 1 minute after the last keypress.

When completed, set the Configuration Program Lock Switch inside the CPU to ON (locked) to prevent inadvertent changes to the programmed settings.

DSS keys on the console are used to select the feature to be programmed – letters identifying the keys are printed beneath the keys on the console's front panel.

Default Settings

The default settings, as shipped from the factory, are listed with each feature on the following pages.

Default settings may be recalled by setting CPU option switch #8 to ON, then cycling the CPU power off and on (pull out the power plug for a few seconds). Set this switch back to OFF to prevent losing your programming during a power outage.

The switch location is shown on page 23.

Confirmation and Error Tones

The speaker in the console signals correct or incorrect actions during programming. The console's volume control adjusts the level of the tones – use the VOL keys above the dial pad.

Confirmation Tone – double beep Error Tone – single beep

13-102408 Rev. H Page 27

Tone Commander 524 Installation Instructions

Figure 11 – 524 Console Keys

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Tone Commander 524 Installation Instructions

Programming System-Wide Features

Timing Parameters

Press HOLD, then TRANSFER, then RELEASE, then C (2) on the dial pad to enter configuration

programming mode.

"CONFIGURE PROG" will be displayed.

Press a DSS key to select the feature to be programmed.

The display will show the item name and the current value. The station status lamp will light steadily.

Press a key on the dial pad if you want to change the value.

The new value will be shown in the display.

Press a DSS key to select another feature.

Press RELEASE to exit configuration programming mode (the mode will be exited automatically 1 minute after the last keypress).

NOTE – Systems with two consoles (two attendant positions) have separate Queue Priority and Ringing

Type settings for each console. They must be programmed individually at each console position.

For example, to set Hold Recall Time to 50 seconds:

Figure 12

13-102408 Rev. H Page 29

Tone Commander 524 Installation Instructions

Timing values listed in the following tables are nominal, and may differ slightly from the actual values. Shaded values are factory defaults.

Abandoned Ring Time

Dial Pad Key Available Values

2 2 sec

3 3 sec

4 4 sec

5 5 sec

6 6 sec

7 7 sec

8 8 sec

9 9 sec

0 10 sec

Table 6

Recall Rings

DSS key to select feature: A

Default value: 5 sec

This parameter determines the timing for discontinuing ringing of unanswered incoming calls that were abandoned by the caller. It should be set to the next time value longer than the silent interval between ringing bursts.

if too short – each ring burst may be seen as a new call. This can cause erratic line lamp rates and loss of ringing delays.

if too long – abandoned calls will continue to ring for the duration of this timing value.

Dial Pad Key Available Values

1 1 ring

2 2 rings

3 3 rings

4 4 rings

5 5 rings

6 6 rings

7 7 rings

8 8 rings

9 9 rings

0 no recall

Table 7

DSS key to select feature: B

Default value: 3 rings

This sets the number of rings before a call transferred to an idle station recalls the console.

Set this parameter according to customer preference.

Page 30 13-102408 Rev. H

Pickup Code Sequence

Tone Commander 524 Installation Instructions

Dial Pad Key Available Values

first

(before station #)

last

(after station #)

Table 8

Dialing Speed

Dial Pad Key Available Values

slow

(6 digits/sec)

fast

(10 digits/sec)

Table 9

DSS key to select feature: C

Default value: first

This parameter determines when the console inserts the Directed Call Pickup code during a station call pickup dialing sequence, as required by the telephone system.

Almost all installations require the pickup code to be first.

DSS key to select feature: D

Default value: fast

The tone autodialing speed (via DSS key) is set with this parameter.

Use the dialing speed compatible with the central office or PABX. If misdialing occurs with the fast speed, switch to slow speed.

Pause Time

Dial Pad Key Available Values

2 200 ms

3 300 ms

4 400 ms

5 500 ms

6 600 ms

7 700 ms

8 800 ms

Manual dialing speed is also affected. When fast speed is selected, manually dialed digits follow dial pad keystrokes. With slow speed selected, digits are buffered and sent with a tone on period of 80 ms, and 80 ms between digits. This guarantees minimum tone periods for slow central offices.

DSS key to select feature: E

Default value: 700 ms

This sets the length of a "pause" in an autodial sequence.

Pauses are typically used to insert a delay in a dialing string when calling voice mail or similar equipment. Change this parameter if a delay other than a multiple of 700 ms is required.

For example, for a dialing delay of 2 seconds, set the pause time to 500 ms and insert 4 pauses in the autodial sequence.

9 900 ms

Table 10

13-102408 Rev. H Page 31

Tone Commander 524 Installation Instructions

Hookflash Time

Dial Pad Key Available Values

5 500 ms

6 600 ms

7 700 ms

8 800 ms

9 900 ms

0 1 sec

Table 11

Dial Tone Detect Time

Dial Pad Key Available Values

1 500 ms

DSS key to select feature: F

Default value: 600 ms

This parameter sets the length of a timed hookflash generated during call transfer and autodial operations. The default value is adequate for most systems.

if too short – receipt of second dial tone may be intermittent during call transfer operations.

if too long – the calling party may be disconnected during call transfer operations.

DSS key to select feature: G

Default value: 700 ms

2 600 ms

3 700 ms

4 1 sec

5 1.2 sec

6 1.5 sec

7 1.8 sec

8 2 sec

Table 12

This sets the time steady dial tone must be present before station digits are autodialed.

Set this parameter to the lowest value that gives reliable dial tone detection.

Page 32 13-102408 Rev. H

Hold Recall Time

Tone Commander 524 Installation Instructions

Dial Pad Key Available Values

3 30 sec

4 40 sec

5 50 sec

6 60 sec

9 90 sec

1 2 min

2 3 min

0 no recall

Table 13

Hold Release Time

Dial Pad Key Available Values

140ms

DSS key to select feature: H

Default value: 90 sec

Calls on console hold longer than the Hold Recall Time will recall the console.

Set this parameter according to customer preference.

NOTE – Calls on hold at the telephone system (initiated by a

hookflash) will not recall the console.

DSS key to select feature: I

Default value: 600 ms

280ms

3 200 ms

4 400 ms

5 600 ms

6 800 ms

7 1 sec

8 2 sec

A central office disconnect supervision signal (i.e., brief battery removal) on any line must exceed this value. When such a signal from a line on hold is detected, the line will be automatically released.

Set this parameter to a value slightly less than the length of a disconnect signal from the central office.

if too short – may cause calls on hold to be inadvertently disconnected.

if too long – may cause abandoned calls and retrieved parked calls to remain connected to the console.

Table 14

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Tone Commander 524 Installation Instructions

Queue Priority

Dial Pad Key Available Values

1 stations only

2 stations, then lines

3 lines, then stations

4 FIFO

Table 15

Alert Type

DSS key to select feature: K (per console)

Default value: FIFO

Calls are queued for attendant processing in the order received. The first call in queue is shown in the display.

Queue Priority determines which type of calls have priority in the queue:

(1) stations only (2) lines+stations, stations have priority (3) lines+stations, lines have priority (4) lines+stations, first calls have priority

(FIFO, First In - First Out)

Set this parameter according to customer preference. FIFO is recommended for most installations.

NOTE – The call queue is cleared whenever Queue Priority is

changed.

Dial Pad Key Available Values

1 normal ringing

2 distinctive ringing

0 both

Table 16

Ringing Type

Dial Pad Key Available Values

1 long

0 short

Table 17

DSS key to select feature: L

Default value: both

To ignore station-to-station calls, equip the station lines with distinctive ringing from the C.O. Set the Alert Type to distinctive if distinctive ringing is provided for outside calls, or to normal if distinctive ringing is provided for station-to-station calls.

DSS key to select feature: M (per console)

Default value: short

This parameter determines the type of audible ringing: short (1 beep), or long (3 beeps), when unanswered station calls are showing in the display.

Set this parameter according to customer preference.

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Tone Commander 524 Installation Instructions

Special Feature Key Assignment

Spare line keys may be programmed to activate special features. Such usage precludes the connection of lines to these positions. Be sure to identify the keys with the supplied key cap labels.

Press HOLD, then TRANSFER, then RELEASE, then C (2) on the dial pad to enter configuration

programming mode.

"CONFIGURE PROG" will be displayed.

Press the DSS key to select the feature to be programmed:

R – Page key

Press dial pad key

The line lamp (phone symbol) above a line key will be on if the key has the feature assigned to it.

Press the line key that will be assigned the feature.

The line lamp above the selected key will light steadily. Any feature assignment for the key will be overwritten.

The previously assigned key will be cleared (reassigned as a standard line key); its line lamp will turn off.

Press the currently assigned key to clear its programming and reassign it as a standard line key, if no keys are to be assigned the selected feature.

The line lamp above the selected key will turn off.

NOTE – Perform a line test (at both consoles, if applicable) if a key has been reassigned as a

standard line key – refer to the Preliminary Testing

· Press dial pad key 0 to store the new setting and return to feature selection.

· Press a DSS key to select another feature.

Press RELEASE to exit configuration programming mode (the mode will be exited automatically 1 minute after last keypress).

to display the key that is set to activate the desired feature.

section in this document.

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Tone Commander 524 Installation Instructions

Programming Features Selectable Per Line

The following programmable features do not apply to line keys that have been programmed for Page.

Press HOLD, then TRANSFER, then RELEASE, then C (2) on the dial pad to enter configuration

programming mode.

"CONFIGURE PROG" will be displayed.

Press a DSS key to select the feature to be programmed.

The display will show the item name. The station status lamp will light steadily.

Press the line key to be programmed with the selected feature.

The display will show the line number and the current value (OFF or ON). The line lamp (phone symbol) will light steadily.

Press ON (

The new value will be shown in the display.

Press another line key to be programmed with the selected feature.

Press RELEASE to exit configuration programming mode (the mode will be exited automatically 1 minute after last keypress).

)orOFF (0) on the dial pad if you want to change the value.

NOTE – Systems with two consoles (two attendant positions) have separate Line Privacy and Answer Use

settings for each console. They must be programmed individually at each console position.

Line Privacy

DSS key to select feature: O (per console)

Default Value for each line: off

A line with the privacy option on cannot be accessed by the console when its line lamp indicates a "busy" condition.

Answer Use

DSS key to select feature: P (per console)

Default Value for each line: off

Idle lines in this group will automatically be seized in descending order whenever the ANSWER key is used to pick up station calls.

CAUTION – Lines assigned to this group must be optioned for Directed Call Pickup, NonBarge-In.

Dedicated nonhunting lines are recommended for this usage. If this is not feasible, assign only the last line in a terminal hunt group.

Page 36 13-102408 Rev. H

Tone Commander 524 Installation Instructions

Music On Hold

DSS key to select feature: Q

Default Value for each line: on

This selects whether the external music source will be connected to a line that is on hold at the console (hard hold, not

Centrex hold).

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Tone Commander 524 Installation Instructions

DSS/Autodial Number Programming

Each DSS key may be programmed to autodial up to 24 digits or functions, including 0-9,*, #, dial tone detect, a hookflash (transfer signal), and a pause. The PICK UP key autodials the call pickup code; it must be also programmed with the required digits.

Digits are entered with the dial pad. The VOL keys and DSS key #5 are used to enter the pause, flash, and dial tone detect functions – these functions are printed below the keys on the console front panel.

DIAL TONE delays dialing until steady dial tone is present. If the telephone system does not send dial tone after receiving a flash, use two PAUSEs in place of DIAL TONE detect.

FLASH is used to transfer calls or access special features of the telephone system.

PAUSE is used if a delay is required during dialing, for example to access a voice mailbox.

Pause, flash, and dial tone detect times can be changed from the 524 configuration programming mode.

IMPORTANT – The first entry of a dialing routine for any key to be used for DSS operation must be a

FLASH (F). This entry will determine whether associated features with DSS operation will apply (Station Recall or Ring Delays).

Example: FD4710

Dialing routines, where the first entry is not a FLASH, will operate as Autodialing keys.

Example: D9D5551982

Programming Procedure

Set the Autodial Program Lock Switch (switch #1) inside the CPU to OFF (unlocked) before proceeding – see page 23.

· Press HOLD, then TRANSFER, then RELEASE, then P (7) on the dial pad to enter autodial programming mode.

"PROGRAM AUTODIAL" will be displayed.

Press the DSS key to be programmed.

The station status lamp will light. The display will show the number currently programmed, or "NOT PROGRAMMED".

If you do not wish to change the currently programmed number, press HOLD, then select another DSS key.

Using the dial pad and the PAUSE, FLASH, and DIAL TONE keys, enter the sequence to be dialed.

The display will show the number being entered.

Press HOLD to store the number, then select another DSS key to be programmed.

Press RELEASE to store the number and exit autodial programming mode (the mode will be exited automatically 1 minute after the last keypress, without storing the number).

When completed, set the Autodial Program Lock Switch inside the CPU to ON (locked) to prevent inadvertent changes to autodial programming.

NOTE – Systems with two consoles (two attendant positions) have a single set of DSS/autodial numbers

shared by both consoles. The numbers may be programmed at either console.

Page 38 13-102408 Rev. H

Tone Commander 524 Installation Instructions

For example, to program a DSS key to dial a hookflash, wait for dial tone, then dial station 5314:

Figure 13

Pick Up Key Programming

The PICK UP key programming procedure is similar to that for DSS keys. Press PICK UP instead of selecting a DSS key, then proceed as illustrated below. Consult the telco for the required pickup code.

IMPORTANT – A DIAL TONE detect must be entered before the Directed Call Pickup code to ensure that

steady dial tone is received before dialing begins. This may not apply to the few telephone systems which require the Directed Call Pickup code to be dialed after the station number. DO NOT precede the pickup code with a FLASH.

For example, to program the PICK UP key with the code

Figure 14

13-102408 Rev. H Page 39

Tone Commander 524 Installation Instructions

Name Display Programming

Any DSS/Autodial key to be programmed with a name display must already be programmed for autodialing; autodial programming may be changed without reprogramming the DSS name display. This restriction does not apply to line keys, since they cannot be programmed for autodialing.

Set the Name Program Lock Switch (switch #3) inside the CPU to OFF (unlocked) before proceeding – see page 23.

Press HOLD, then TRANSFER, then RELEASE, then N (6) on the dial pad to enter name

programming mode.

"NAME ASSIGN" will be displayed, followed by a help display.

Press the DSS or line key to be programmed.

The lamp next to the selected key will light steadily. The name will be displayed if the selected key is currently programmed. Press CLEAR to allow reprogramming, or use BACKSPACE to edit the currently programmed name.

If you do not wish to change the currently programmed name, press HOLD, then select another DSS

or line key.

Enter the name using the DSS and line keys. Letters are printed on the console front panel beneath

the keys. Do not exceed 14 characters, including spaces. BKSPACE will delete the last character entered.

· Press HOLD to store the new name.

· Select another DSS or line key to be programmed.

Press RELEASE to exit name identification programming mode (the mode will be exited automatically 1 minute after the last keypress).

When completed, set the Name Program Lock Switch inside the CPU to ON (locked) to prevent inadvertent changes to name programming.

NOTE – Systems with two attendant console positions have a single set of DSS/autodial name displays

shared by both positions. The names may be programmed at either console position.

Page 40 13-102408 Rev. H

Tone Commander 524 Installation Instructions

For example, to program the name "Smith" to be displayed when station #4 is ringing:

Figure 15

Ring Delay Programming

Checking Ring Delays

Press RING DELAY twice.

The lamp above the key will flash, and "RING DELAY CHECK" will be displayed.

Press the DSS or line keys to be checked.

The display will show the ring delay setting for each DSS or line key pressed.

To exit ring delay check mode, press RING DELAY again (the mode will be exited automatically 5 seconds after the last keypress).

13-102408 Rev. H Page 41

Tone Commander 524 Installation Instructions

Setting Ring Delays

Press RING DELAY once.

Dial Pad Key Available Values

1 1 ring

2 2 rings

4 4 rings

5 5 rings

6 6 rings

7 7 rings

8 8 rings

9 9 rings

3 rings

stations default

no delay (off)

lines default

no ringing (on)

The lamp above the key will light steadily, and “RING DELAY PROG” will be displayed.

Using the dial pad, enter the number of rings to delay before

ringing at the console begins (1-9 rings, 0 for no delay, or for no ringing at the console).

The display will show the selected ring delay value.

NOTE – The ring delay setting does not affect station

Press the DSS or line keys to be set to the chosen ring delay

value. To set all stations (not lines) to the same value, press # on

the dial pad instead of a DSS key.

The display will show the number of each DSS or line key that is pressed (or “ALL DELAY” if # is pressed), and the ring delay value.

To exit ring delay set mode, press RING DELAY again (the

mode will be exited automatically 5 seconds after the last keypress).

ringing, only the delay before the console starts ringing in addition to the station.

Table 18

NOTE – Systems with two consoles (two attendant positions) have separate Ring Delay settings for each

console. They must be programmed individually at each console.

Time of Day Clock

The 12-hour time of day clock may be set at either console in a two-position system. The setting affects both consoles.

When the console is idle, press HOLD, then TRANSFER, then RELEASE, then T (8) on the dial pad.

"SET TIME" and the current time will be displayed.

Press RELEASE now if you do not wish to change the time setting.

Enter the time using the dial pad (hour values less than 10 must be preceded by a "0" digit). For example, to set the time to 9:38, enter 0938.

The display will show the time entered.

The time set mode will be exited automatically after the new time setting is entered.

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Tone Commander 524 Installation Instructions

System Description

Consoles

The 524consoles house a 20-character fluorescent display, line status indicators, line and call processing keys, a common audible transducer, an electronic voice network, and a microcomputer to control their operation. The factory-provided hearing aid compatible handset utilizes an electret (carbon clone) element.

Tone Commander consoles are designed to provide superior operating capabilities in any working environment.

The vacuum fluorescent display is adjustable, can be seen from almost any angle, and is immune to

overhead lighting glare. This allows displayed information to be viewed from greater distances than with nonfluorescent versions.

Whenever possible, call processing routines are accomplished with single keystrokes.

Multiple indicators are used to improve status recognition.

Following is a description of the keys, indicators, and connectors on the console:

Display – 20 character alphanumeric display gives information about calls ringing at the console, and

is used during console programming. A time of day clock is displayed when the console is idle.

· Line Keys – when a line key is pressed, the console network is connected to the selected line. If a second line key is pressed, the first line is automatically put on hold and the second line is accessed (Auto Hold). Spare line keys may be used to access paging systems.

· Hold Lamps (H symbol) – indicate hold and hold recall states of the lines.

· Line Lamps (telephone symbol) – indicate busy and ringing states of the lines.

· DSS Keys – when the console is in normal mode, the 24 DSS keys automatically dial programmable

sequences when pressed. These keys are also used during programming to enter name displays. They are normally used to autodial the station associated with the key.

· Station Status Lamps – indicate busy and ringing states for the stations.

HOLD Key – when the console is on an active line and the hold key is pressed, a hold bridge is placed across the selected line and the console network is released from the connection.

TRANSFER Key – when the transfer key is pressed, a hookflash (momentary open loop) is generated on the selected line. This allows the attendant to transfer calls or access special features of the telephone system.

RELEASE Key – when the console is on a line and the release key is pressed, the console network is released from the connection, the line becomes idle, and its lamp will turn off.

ANSWER Key – automatically seizes a call appearing in the alphanumeric display.

RING DELAY Key – used to enter/exit ring delay check mode or ring delay programming mode.

PICK UP Key – used to answer a ringing station not appearing in the alphanumeric display.

VOL Keys – used to adjust the console ringer volume.

Dial Pad – generates DTMF signaling on a selected line. Dial pad keys are also used to enter console programming values.

Attendant Console Cabling

Three pair, #24 gauge, twisted cable is required. The two cable runs should not exceed 500 feet each. One pair on the voice/data cable is analog voice. The two remaining pairs transmit proprietary protocol at 1200 baud using the RS-422 standard.

13-102408 Rev. H Page 43

Tone Commander 524 Installation Instructions

The second cable uses all three pairs to provide power to the console.

Central Processing Unit (CPU)

The Central Processing Unit is a wall mounted device which contains the power supply, microprocessor-based control logic, 5 line circuits, 24 station circuits, dial tone detect circuits, two console data link circuits, two DTMF dialer circuits, and a Music On Hold input circuit. System memory is retained during power failure.

External connections to the Central Processing Unit are made by using 50 pin Amphenol connectors. Music on hold may be optionally connected to an RCA-type audio jack on the CPU. Modular console jacks on the main circuit board are provided for testing and programming.

System Features

Dual Console Capability

The CPU can support two console positions. Line and station appearances are identical at each console (square line configuration). Holding status is indicated at both console positions. Special line key options (paging access) appear at both console positions when programmed. Certain operating features such as Queue Priority, Ringing Type, Line Privacy, and Answer Use may be programmed on per console basis.

Skinny Wire Console Connection

Six pair cabling is required between each console and the CPU. Three pair are used for data and voice, and three pair are used for power. Two 6 conductor modular jacks are located at the rear of the console, one for voice/data and one for power.

Installer/User Programmability

Both installer and user can program the system from the front panel of the console. The installer programs system configuration options, line programmable features, and special feature key assignments. The user can program customized features such as ring delays, Direct Station Selection (DSS) dialing, autodialing numbers, line/station name identification, Hold Recall Time, Queue Priority, etc.

Ringing Queue

Calls to be answered by a console are placed in queue. The nature of the queue (i.e. station calls only, stations before lines, lines before station, or first in-first out "FIFO") is selectable on a per console basis.

Distinctive Ringing Detection

Used in conjunction with the Distinctive Ringing capability provided by the serving Centrex C.O. or PABX, unanswered station calls can be displayed alphanumerically or ignored, depending on the type of ringing.

Paging Interface

The Tone Commander PA-24 Paging/Chime Module or an equivalent external, battery-feed paging adapter can be connected to any line key programmed as a Page key. When this is done, the selected line position will be conditioned to operate with either 48 VDC or 24 VDC battery feed circuits, the latter being typical of most paging adapters. The PA-24 can be powered directly from the 524 CPU.

Page 44 13-102408 Rev. H

Tone Commander 524 Installation Instructions

Music On Hold Interface

Each line can be set to provide audio programming while in a holding state. Access is via block terminals or phono jack. An input gain control is provided to adjust programming to the desired level.

Console Test Jacks

Six pin modular jacks for both voice/data and power are provided for two console positions. These jacks are intended to provide a quick means to verify console-to-CPU operating integrity.

Console Features

Distinctive Audible Signaling

The system recognizes normal or distinctive ringing from the serving central office/PABX and responds with differentiated audible signaling. The console also signals the attendant when held lines are recalling, calls to stations have gone unanswered for a predetermined period of time, confirming programming entries/storage, or when errors have been made involving operation or programming. Incoming call audible signaling is abbreviated whenever the attendant is active on a line.

Ring Delay

Each line and station appearing on a console can be individually programmed to ring at the console immediately, after a predetermined number of ringing cycles, or never ring at the console. The Ring Delay feature does not affect ringing at the station.

Alphanumeric Display

Calls to be answered are displayed with a three character prefix which indicates the nature of the call (i.e. INC, RCL, HLD, CMP, etc.), followed by the line or station number, then the number of calls in queue. Line or station numbers can be replaced with 14 character names as desired. The display is also used to view programming options and confirm all entries.

Single-key Answering

Calls to lines or stations that are to be answered by the attendant are alphanumerically displayed according to the selected ringing queue. Depressing the Answer key seizes the call displayed.

Dial Pad DTMF Dialing

The 524 console is equipped with a standard 12 button dial pad. The various tones will persist as long as the desired key is pressed if fast dialing speed (10 digits/sec.) has been selected during configuration programming. If slow speed (6 digits/sec.) has been selected, digits are buffered and sent with a tone on period of 80 ms, and 80ms between digits to guarantee minimum tone periods for slow central offices.

Time of Day

The alphanumeric display shows the time of day whenever the console is idle.

Variable Ringer Volume

VOL6and VOL5keys are provided on the face of the console to adjust the level of the audible ringer in accordance with the operating environment. A bar graph display is provided for referencing.

13-102408 Rev. H Page 45

Tone Commander 524 Installation Instructions

Handset Jack Connection

A four pin modular jack is located on the left side of the console.

Handset

A K-type, hearing aid compatible handset with electret transmitter is provided with the console.

Direct Line Access

Each line is accessible via a dedicated key for answering, holding, transferring and originating calls.

I-Use Indication

A fluttering line status lamp identifies the particular line to which the handset or headset is connected.

Line Privacy

Individual lines may be programmed to exclude third party access to ongoing calls by the attendant.

Line Hold

Each line can be placed in a "Hard Hold" condition at the console. Music on Hold, if optioned and a source provided, is connected to the line. A line on "Hard Hold" can be released from the console when bridged by either a telephone set or another console. A valid loop interruption from the central office will also release the line.

Line Hold Indication

A flashing Line Hold lamp H indicates a line placed on hold by the attendant. A steady H indication identifies a line placed on hold at the companion console.

Automatic Line Hold

Active lines may automatically be placed on "Hard Hold" by either depressing another line key or the Answer key while a call is being displayed.

Hold Recall

A call placed on Hold for longer than a predetermined time period is identified with a unique audible ringing. The H indication for the affected line is also unique.

Line Transfer

Calls originating or answered at the console can be placed in a "Soft Hold" or Consultation Hold condition at the serving Centrex Central Office/PABX by "hookflashing" (pressing the transfer key), then dialing the desired station number.

Page Key (optional)

Any line key can be programmed to be a Page key. When this is done, the selected key position is automatically assigned line privacy, answer use exclusion, and automatic line hold exclusion.

Pressing the Page key places the currently selected line on hold and connects the attendant to the paging system.

Page 46 13-102408 Rev. H

Tone Commander 524 Installation Instructions

Autodialing

Any spare DSS key can be used for autodialing while on an active line.

Busy Lamp Field (BLF)

Each station connected to the "console system" has a dedicated lamp that indicates its status (i.e. idle, off-hook, or ringing).

Direct Station Selection (DSS)

DSS keys provide quick and efficient transfer of all calls. Each key position must be programmed with the appropriate dialing instructions - typically a Flash, Dial Tone Detect, then the station digits. The DSS feature

is available only for stations that are monitored by the 524.

Station Recalls

Calls transferred by a DSS key to idle stations which go unanswered for a predetermined period, re-ring and are displayed at the console.

Station Call Pickup

Unanswered calls that are indicated in the busy lamp field but not in the alphanumeric display can be answered at any time by depressing the Pickup key, then the desired DSS key.

Telco/PABX Requirements

Certain signaling protocols and features of the telco/PABX host are required for proper operation.

Required System Configuration

The C.O. and station lines must originate from either the same Centrex Common Block or the same PABX tenant partition.

Required Signaling Protocols

1. -42.5 to -56.5 VDC C.O. battery

2. 40 to 130 Vrms @ 20 or 30 Hz Ring Generator

3. Loop start

4. Disconnect Supervision for Abandoned Calls

The central office opens Tip and Ring (removes the source of DC voltage) for a brief interval whenever the calling party disconnects prior to the called party. This protocol is required to support automatic hold release.

Required Attendant Line Features

1. Touch Tone Dialing – all manual or auto dialing from the 524 console is DTMF.

2. Station Call Transfer – to use the Transfer key or the programmable FLASH command while autodialing to transfer incoming calls. Typically, inbound calls are transferred by "hookflashing", receiving new dial tone, then dialing the desired station. In most instances call transferring is limited to stations within the same PABX or Centrex Common Block.

13-102408 Rev. H Page 47

Tone Commander 524 Installation Instructions

CAUTION – In some host systems, hookflashing automatically transfers inbound calls to a proprietary

attendant position. This feature is often referred to as Call Transfer-Attendant and is not compatible with Tone Commander console operation.

3. Directed Call Pickup, NonBarge-In – to retrieve unanswered station calls showing in the alphanumeric display.

Optional Line Features

Dedicated nonhunting attendant lines – used to retrieve unanswered station calls. It is recommended

that (1) nonhunting line per console be provided for this purpose. This will allow dedicated access, unaffected by inbound traffic, and prevent call collisions (glare). Refer to the Answer Use line feature described on page 36.

Required Station Feature

Call Pickup – all station lines monitored by the 524 must be assigned to a Call Pickup Group.

IMPORTANT – Call Forward - No Answer is not recommended because it conflicts with, and may defeat,

the operation of the 524 Ring Delay and Name Display features.

Optional Station/Line Features

Additional features may be optioned as required.

IMPORTANT – Whenever the Call Waiting feature is invoked on a busy station, such a call will not recall to

the console. Ring Delay and Recall Ring parameters do not apply because the station in question is in a busy rather than a ringing state.

Compatibility With Other Products

Music On Hold

The Music On Hold input on the 524 CPU is compatible with telco feed, low impedance, balanced subscriber background music services such as Muzak. Always terminate such a line with a resistor equal to the characteristic impedance of the line, usually 600 ohms. AM/FM tuner and tape player outputs are typically unbalanced high impedance music sources which require shielded cable. Characteristic impedances vary from 600 to 50K ohms.

Paging Access

The 524 is compatible with any paging system that provides a Tip/Ring talk battery feed circuit. Such circuits can be cross connected to any spare line position on the console.

Tone Commander's PA-24 Paging/Chime Module interfaces any paging amplifier to the 524, and derives power from the 524 CPU.

Voice Mail

Most on-premise voice mail systems are compatible with the 524 system. Voice mail is usually accessed from a spare DSS key.

Page 48 13-102408 Rev. H

Tone Commander 524 Installation Instructions

524 Specifications

All values listed in this section are nominal, and may differ from the actual values.

Central Office Interface

Line Capacity ..........5lines

Local Telco Ground and

CPU Ground Differential ....±3Vmax.

C.O. Battery Range .......-42.5 V to -56.5 V

C.O. Ringing Range ......40to130Vrms@20or30Hz,superimposed on C.O. battery

Off-hook/On-hook

Detection Point .........26Vacross Tip and Ring

Loop Resistance to C.O., Including C.O. Battery Feed . . 400 to 2000 ohms

FCC

Registration Number ......AHIUSA-60815-CF-T

Ringer Equivalence .......0.0A

Console Interface (CPU to Console)

Consoles ............oneortwo

Max. Distance to Console....500feet, using 24 AWG wire

Station Interface

Station Capacity ........24stations

Max. Distance to Stations....2000 feet, using 24 AWG wire

Dialer

Dialing Type...........DTMF Tone only

Autodialing Speed .......6or10digits/sec

Manual Dialing Speed .....follows dial pad keystrokes when autodialing speed is set to 10

digits/sec; digits are buffered and sent with a tone on period of 80 ms, and 80 ms between digits when autodialing speed is set to 6 digits/sec

Music Input

Input Impedance ........10kohms, balanced

Typical Input Level .......0.5vto1.5vRMS

Gain Adjustment Range ....40dB

13-102408 Rev. H Page 49

Tone Commander 524 Installation Instructions

Power Requirements

CPU...............117VAC±10%, 60 Hz, @ 30 VA max.

Console .............power supplied by CPU

Fuses

CPU...............(2)AGC2 2 A, 250 V

Physical

Console Dimensions ......6½"H,11¾"W,10½"D

(including handset cradle; display in max. vertical position)

Console Weight .........3lbs.

CPU Dimensions ........17¾"H,21½"W,4

CPU Weight...........12lbs.

Environmental

/16"D

Console

Operating Temperature .....32°to104° F (0° to 40° C)

CPU

Operating Temperature .....32°to122° F (0° to 50° C)

Console and CPU

Storage Temperature ......-4°to140° F (-20° to 60° C)

Humidity.............5%to95%, noncondensing

Installer Programmable Features

Abandoned Ring Time .....2-10sec

Recall Rings ..........1 - 9 rings, or no recall

Pickup Code Sequence .....first or last

Dialing Speed ..........6or10digits/sec

Pause Time ...........200-900msec

Hookflash Time .........500ms-1sec

Dial Tone Detect Time .....500ms-2sec

Hold Recall Time ........30sec - 3 min, or no recall

Hold Release Time .......40ms-2sec

Queue Priority..........stations only

lines+stations, stations have priority lines+stations, lines have priority lines+stations, first calls have priority (selectable per console)

Distinctive Ringing Detect....onoroff

Ringing Type ..........long or short (selectable per console)

Line Privacy ...........onoroff(selectable per line and per console)

Answer Use ...........onoroff(selectable per line and per console)

Page 50 13-102408 Rev. H

Tone Commander 524 Installation Instructions

Music on Hold..........onoroff(selectable per line)

Special Feature Keys ......Page (may be assigned to any spare line key)

Attendant Programmable Features

Ring Delays ...........1-9rings, no delay, or no ringing

(selectable per line and per station)

Autodial Numbers ........24digits (selectable per station)

Line Identification Display....14alphanumeric characters

(selectable per line and per station)

Programming Data Retention

Data Retention .........10years

13-102408 Rev. H Page 51

Tone Commander 524 Installation Instructions

Maintenance

After initial installation, the 524 requires little or no maintenance, as long as adherence to the criteria discussed in the Site Preparation suggested:

DON'T allow stored items to accumulate around the CPU, and therefore cut off adequate ventilation.

DON'T store toxic or fume producing janitorial supplies or chemicals in the near vicinity of the CPU.

DON'T plug any other electrical products into the same circuit as the CPU, even temporarily.

DON'T allow storage items or tools to come in contact with the CPU or punchdown blocks. In case of the

latter, plastic block covers are highly recommended.

DON'T spray cleaners or solvents directly on to the 524 console. Use only a very dilute soap/water

solution applied to damp rag.

DON'T use adhesive-backed labels on the face of the console. Such labels may impede button travel.

Migrating adhesives could also cause permanent damage.

DO use the provided nonadhesive key designations.

section is maintained. In this effort the following guidelines are

DO conduct periodic inspections to check the above mentioned items.

DO provide for ready access.

Operational Checkout

It is a suggested operating practice for an attendant to periodically check all active lines on the 524 for the ability to receive and "break" dial tone.

Recommended Spare Parts

On those occasions where components need to be replaced either due to troubleshooting procedure or obvious failure (i.e., smoke, inactivity, etc.), the stocking of spare parts is highly recommended.

In most cases one (1) console and one (1) CPU will provide adequate backup.

In those cases where a customer demands full backup capability or has to maintain many systems, two (2) consoles and two (2) CPUs are recommended. In this case, full coverage is maintained even when spares are in for repair.

Page 52 13-102408 Rev. H

Tone Commander 524 Installation Instructions

Service

Repair of the Tone Commander 524 must be done by Tone Commander. Prior to equipment removal, call Tone Commander Technical Support for assistance in determining the source of the problem. This critical action can often prevent needless removal of equipment and subsequent customer inconvenience.

Tone Commander Technical Support Department 11609 49th Place West Mukilteo, WA 98275-4255 USA

Phone: (800) 524-0024

(425) 349-1000

Fax: (425) 349-1010

E-mail: tech@tonecommander.com

Web: www.tonecommander.com

Tone Commander is committed to meeting the product needs of our customers. Please write or call us with any suggestions for improvement.

Warranty

Tone Commander Product Warranty

For a period of one year from date of dealer purchase, but not to exceed 16 months from date of manufacture, Tone Commander Systems, Inc. (Tone Commander) warrants its products to be free from defects in material and workmanship under conditions of normal use and service. Tone Commander shall, at its option, repair or replace any defective product which, in its opinion, has not been misused, damaged, or improperly installed.

Repair or replacement under this warranty will be performed at Tone Commander's factory. Authorization must be obtained from Tone Commander prior to returning a product for repair. Freight must be prepaid for all units returned to Tone Commander. Units repaired under warranty will be shipped UPS Ground (or equivalent), freight prepaid by Tone Commander.

Products that are older than the warranty period, but less than 7 years old, or still manufactured by Tone Commander may be repaired at the factory for a flat rate charge. Repaired out-of-warranty units are warranted for 90 days from the date of repair.

The repair or replacement of a product under this warranty represents the entire obligation of Tone Commander; Tone Commander shall not be liable for any special or consequential damages resulting from or caused by any defect, failure, incapacity or malfunction of any of its products.

The foregoing express warranty is in lieu of all other warranties, express or implied, including but not limited to any implied warranty of merchantability, fitness, or adequacy for any purpose or use, quality, productiveness or capacity; Tone Commander, to the extent permitted by law, hereby disclaims all such other warranties.

13-102408 Rev. H Page 53

Tone Commander 524 Installation Instructions

FCC Requirements

The Tone Commander Model 524 complies with Part 68 of the FCC Rules. The label affixed to this equipment contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.

The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.

The following jacks must be ordered from the telephone company in order to interconnect this product with the public communication network: RJ-21X.

If your 524 causes harm to the telephone network, the Telephone Company may discontinue your service temporarily. if possible, they will notify you in advance. But if advance notice is not practical you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.

Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.

Connections to party lines are subject to state tariffs. Contact your local telephone company if you plan to use this equipment on party lines.

This equipment cannot be used on public coin service lines provided by the telephone company.

The 524 is hearing-aid compatible (HAC) per Section 68.316, FCC Rules and Regulations.

If you have trouble with the 524 please contact us at the address listed on the back of this manual for information on obtaining service or repairs. The telephone company may ask that you disconnect the 524 from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

NOTE – This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Page 54 13-102408 Rev. H

Tone Commander 524 Installation Instructions

Industry Canada Requirements

The Industry Canada label identifies certified equipment. The certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. Industry Canada does not guarantee the equipment will operate to a user's satisfaction.

Before installing this equipment, make sure you are permitted to connect it to the facilities of the local telecommunications company. You must also install the equipment using an acceptable method of connection. In some cases you may also extend the company's inside wiring for single line individual service by means of a certified connector assembly (telephone extension cord). You should be aware, however, that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designed by the supplier. Any repairs or alterations made by a user to this equipment, or equipment malfunctions, may give the telephone communications company cause to request the user to disconnect the equipment.

For your own protection, make sure that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION: Do not attempt to make electrical ground connections yourself; contact the appropriate electric

inspection authority or electrician.

LOAD NUMBER: See the FCC label.

The load number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to the telephone loop used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices, subject to the requirement that the total of the load numbers of all the devices not exceed 100.

Compliance Notice

This digital apparatus does not exceed the Class A limits for radio noise emissions for digital apparatus as set out in the Radio Interference Regulations of Industry Canada.

Avis de conformation

Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de Ia class A prescrites dans le Reglement sur le brouillage radioelectriques edicte par le ministere des Communications du Canada.

13-102408 Rev. H Page 55

Tone Commander 524 Installation Instructions

Page 56 13-102408 Rev. H

Tone Commander 524 Installation Instructions

524 Configuration Sheet

System Programmable Features

STATION

KEY

FEATURE

‘ABANDON’

Ring Time

‘RECALL’

Rings

‘DCP DIAL’

Sequence

‘DIAL SPEED’ 6, 0

‘PAUSE’ Time 2-9 200 - 900 msec 700

‘FLASH’ Time 5-9,0

Dial Tone

‘DETECT’

Time

‘HOLD’

Recall Time

DIAL PAD

KEYS

2-9,0

1-9,0

0, 1 first, last

1-9,

3-6,9,

1, 2, 0

AVAILABLE

VALUES

2 - 9 sec,

10 sec

1 - 9 rings,

no recall

slow (6 digits/sec), fast (10 digits/sec)

500 - 900 msec,

1 sec

500, 600, 700 msec,

1, 1.2, 1.5, 1.8, 2 sec

30 - 60, 90 sec,

2, 3 min, no recall

DEFAULT

VALUE

first

(0)

fast

(0)

600

700

ACTUAL VALUE

Hold

‘RELEASE’

Time

Queue

‘PRIORITY’

1-8

1-4

L ‘ALERT TYPE’ 1, 2, 0

‘RNG TYPE’ 1, 0 long, short

DIRECTED CALL PICKUP CODE

45, 80, 200, 400, 600,

800 msec

1, 2 sec

stations only, stations > lines, lines > stations,

lines + stations (FIFO)

normal ringing,

distinctive ringing, both

600

FIFO

(4)

both

(0)

short

(0)

13-102408 Rev. H Page 57

Tone Commander 524 Installation Instructions

524 Configuration Sheet

Line Programmable Features

(Default settings for all lines are shown in BOLD ITALICS.)

LINE

KEY

NO.

LINE NAME I.D.

PAGE KEY

PRIV.

WHEN

BUSY

F F

MUSIC

HOLD

ANS.

USE

F F

O N

RING

DELAY

(NO

RINGING,

DELAY,

1-9

RINGS

TELEPHONE

NUMBERS

)

Page 58 13-102408 Rev. H

Tone Commander 524 Installation Instructions

524 Configuration Sheet

DSS Keys

DSS keys are numbered vertically on the console.

DSS KEY

STATION

NUMBER

USER NAME

DSS KEY

STATION

NUMBER

USER NAME

13-102408 Rev. H Page 59

Tone Commander 524 Installation Instructions

Page 60 13-102408 Rev. H

Tome Commander 524 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1. Ordering Equipment

Required for each 524 system

Required to provide Paging service

Additional required equipment

2. Ordering Lines

Common requirements for all attendant and station lines

Requirements for all attendant lines

Optional attendant line features

Requirements for all station lines

Optional station/line features

3. Site Preparation

Central Processing Unit (CPU)

Attendant Consoles

4. Configuration Sheet Preparation

System Programmable Features

Station and Line Programmable Features

Contents of Shipping Boxes

Console Box:

CPU Box:

CPU Installation

Mounting CPU and Blocks

Cabling to Blocks

Reference Grounding

CPU Chassis Grounding

Connections to Telco/PABX Lines

Line Testing

Station Connections

Console Cable Installation

Console Installation

Preliminary Testing

C.O. Line Testing

CPU Option Switches

Optional Equipment Installation

Music On Hold

Paging

Using Configuration Programming Mode

Default Settings

Confirmation and Error Tones

Programming System-Wide Features

Timing Parameters

Special Feature Key Assignment

Programming Features Selectable Per Line

Line Privacy

Answer Use

Music On Hold

Programming Procedure

Pick Up Key Programming

Checking Ring Delays

Setting Ring Delays

Consoles

Attendant Console Cabling

Central Processing Unit (CPU)

System Features

Dual Console Capability

Skinny Wire Console Connection

Installer/User Programmability

Ringing Queue

Distinctive Ringing Detection

Paging Interface

Music On Hold Interface

Console Test Jacks

Console Features

Distinctive Audible Signaling

Ring Delay

Alphanumeric Display

Single-key Answering

Dial Pad DTMF Dialing

Time of Day

Variable Ringer Volume

Handset Jack Connection

Handset

Direct Line Access

I-Use Indication

Line Privacy

Line Hold

Line Hold Indication