The Tone Commander 40d is an ISDN attendant console compatible with Lucent, Nortel, and Siemens
National ISDN, and Lucent Custom ISDN services. It is designed to access a maximum of 22 call
appearances via a single attendant loop. One to four 120d 120 station BLF/DSS consoles may be added to
simplify station call transfer.
Standard features of the 40d120 system include single button call answering, hold, transfer, conferencing,
automatic callback, direct station selection (DSS), name database, autodialing, line privacy, delayed
ringing, 4 line (40 characters per line) alphanumeric display, and digital clock. Configuration parameters
may be programmed by the installer to accommodate a variety of operating environments.
The 40d and 120d consoles use standard Electronic Key Telephone Service (EKTS) ISDN configurations
and connect directly to the Central Office ISDN “U” interface. No external NT1 is required. A separate “U”
interface line is required for the 40d and each 120d console.
Call Tone Commander Customer Service at (800) 524-0024 if you have any questions about features,
installation, or operation of the 40d120.
Using This Manual
Tone Commander consoles are easy to install and configure. The step by step instructions in this manual
guide the installer through the installation, preliminary testing, programming, and operational testing of the
40d120.
Installation of a 40d120 consists of the following steps:
1. Order the equipment. (page 6)
2. Fill out the appropriate Translation Order Guides as required by the telco and order the ISDN lines.
(page 6)
3. Fill out the Configuration Sheets. (page 43)
4. Attach the handset, cradle, and tie bracket to the console. (page 31)
5. Connect the power supply to the consoles and ISDN lines. (page 32)
6. Enter the console SPIDs and PDN. (page 43)
7. Set up console key mapping, ringing call queues, recall timers, and call appearance loop usage as
required for this installation. Factory default settings may be adequate for many installations.
(page 47)
8. Enter the names and telephone numbers for DSS keys and caller identification. (page 62)
9. Test the operation of the console.
Available features and ordering requirements vary somewhat among the ISDN service types offered by the
telcos. Features and installation steps that are specific to an ISDN service type or C.O. switch are noted in
this manual as follows:
National ISDN
Lucent
National ISDN
Lucent
Custom ISDN
Page 413-102633 Rev. H
– Lucent, Nortel, or Siemens National ISDN– Nortel National ISDN-1 only
– Lucent National ISDN only– Nortel National ISDN-2 only
– Lucent Custom ISDN only– Siemens National ISDN only
Nortel
National ISDN-1
Nortel
National ISDN-2
Siemens
National ISDN
Tone Commander 40d120 Installation Instructions
Feature and Operational Differences Between ISDN Versions
National ISDN
Features Not Supported in National ISDN
Automatic Callback (due to lack of uniform multiple callback support)
·
Priority Calls (Dial Call Waiting)
·
Inspect Feature Key
·
Network Time/Date Feature Key
·
National ISDN
Console Operational Differences with National ISDN
Console configuration for incoming call identification, queue setups, and call forwarding is different for
·
National ISDN. The functional operation is similar to Lucent Custom ISDN.
One additional Directory Number (DN) with 2 call appearances, or two additional single call
·
appearance DNs, restricted for originate-only calls should be configured for attendant use to avoid
call collisions on earlier versions of National ISDN; sub-address reservation is used to support this
recommendation on later versions.
Network Feature Activation (button) numbers must be assigned for Conference, Connect (Transfer),
·
and Drop keys. Switch type (Lucent, Siemens, or Nortel) must be identified during 40d configuration.
Nortel
National ISDN
Additional National ISDN-1 Differences with Nortel Switches
· On the Nortel NI-1 interface, multiple Appearance Directory Numbers (MADNs) are not allowed for
DNs that have Additional Functional Calls (AFCs). Since the 40d uses MADNs to provide busy lamp
status, ISDN terminals that have AFCs (multiple call appearances of a single DN) cannot be
monitored on the 120d Busy Lamp Field. ISDN key sets that need to appear on the BLF must be
configured with individual DNs for each call appearance, arranged in a Key Short Hunt (KSH) group.
·
A maximum of 5 call appearances of a single DN (DN + 4 AFCs) are supported by the network. To
support the recommended 40d configuration of 8 call appearances, 8 DNs arranged in a Key Short
Hunt group must be used on the Nortel NI-1 interface.
·
The Primary Directory Number (PDN) of a terminal must appear on Button 1 (CA 1) of its key map.
Consequently, the first button position on the 2260d console must be remapped to another call
appearance (e.g. CA 61) in order for it to be used for station monitoring – see page 62. On Lucent
and Siemens switches, the PDN is assigned to Button 61, which does not use a physical position on
the BLF/DSS panel.
13-102633 Rev. HPage 5
Tone Commander 40d120 Installation Instructions
Site Requirements
The 40d120 consoles should be installed in a clear work space and away from plants that require frequent
watering or counters that tempt the placement of beverages.
Ambient Environmental Requirements
It is recommended that the same environmental conditions be maintained for the consoles as one would
maintain for a personal computer (PC) or data terminal.
Transient Surge and Spike Protection
While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations, in those
areas of high lightning activity, the use of external protection devices on all telephone lines and the power
source is recommended.
Ordering Equipment
Each 40d is supplied with a handset, handset cord, and line cord; a headset is optional (not available from
Tone Commander). The 40d120 Power Supply (model #102612) must be ordered separately. Allow
adequate time when ordering to ensure equipment availability at cutover.
Ordering Lines
Fill out the appropriate Translation Order Guides (starting on page 95). Separate sheets are provided for
Lucent National, Lucent Custom, Nortel National, and Siemens National ISDN versions; only fill out the
sheets that pertain to this installation’s ISDN version and switch type. Many fields that apply to all
installations have been filled out for you. Instructions for each ISDN version and sample Translation Order
Guides are included below.
Allow adequate time prior to cutover for the receipt and testing of all lines and programmed features.
Ordering intervals for the telcos are affected by the number of lines ordered, the availability of entry and
transmission facilities, and a variety of other variables. Consult your telco for this information. Supply your
telco with a copy of the Translation Order Guide when completed.
Lucent
National ISDN
Translation Order Guide #1 (page 95):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the Digital Subscriber Loop Telephone # (if known). This is the Primary Directory
Line 6:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 7:This is the Centrex Pick-up Group Number assigned by the telco, that includes the
Completing the Translation Order Guide for Lucent National ISDN
Number of the 40d.
40d and all terminals that are served by the 120d. Leave this line blank unless you
know the group number that will be assigned.
Line 8:Leave this line blank.
Line 29:This is the button assignment for the first call appearance of the Primary Directory
Number (PDN) listed on Line 5. Enter “1" for a primary 40d console. For multiple
console configurations, see page 73.
Page 613-102633 Rev. H
Tone Commander 40d120 Installation Instructions
Line 30:This is the total number of sequential PDN call appearances that will be assigned,
beginning at the call appearance number listed on Line 28. For a single console
configuration, the recommended value is “8”. For multiple console configurations, see
page 73.
Line 31:Enter the telephone number from Line 5 under “Directory Number”, PDN Call
Appearance from Line 28 under “CA #”, and PDN Call Appearance Quantity from Line
29 under “CA Qty”. Set “Deny Termination” to “No”.
Translation Order Guide #2 (page 96):
Enter any additional special feature key assignments. Make sure the associated BRCS Features on Line
24 of the Translation Order Guide #1 are entered. Typically, no modification to the standard form is
required. Make sure this form is sent to the telco along with the other appropriate Translation Order Guides.
Translation Order Guide #3 (page 97):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the Digital Subscriber Loop Telephone # (if known). This is the Primary Directory
Number of the 120d for the first 60 DSS/BLF positions.
Line 14:Enter the Primary Directory Number for the second 60 DSS/BLF positions (Keys
61-120).
Line 31:Enter the telephone number from Line 5 under “Directory Number”.
NOTE – One of these Translation Order Guides must be completed for each 60 stations appearing on a
120d console.
Translation Order Guides #4 and #5 (pages 98 and 99):
At the top of each form, enter the PDN of the 120d for the first 60 DSS/BLF positions from Line 5 of
Translation Order Guide #3.
For each DSS key, enter the directory number of the desired station to be monitored. Refer to page 42 for
DSS key locations on the 120d console.
Also enter the same directory numbers, with the station user names and autodial types, on the 120d
Configuration Sheets that are to be left on-site (pages 137-140).
Translation Order Guides #6-8 (pages 100-102)
Follow the instructions for Translation Order Guides #3-5, using the Primary Directory Number that is
assigned to the second 60 DSS/BLF positions (keys 61-120). On line 14, enter the PDN for the first 60
DSS/BLF positions (keys 1-60).
Sample Translation Order Guides
The following four pages have Translation Order Guides that have been filled out for a typical installation.
Sample information is printed in italic block font.
13-102633 Rev. HPage 7
Tone Commander 40d120 Installation Instructions
Lucent
National ISDN
40d120 Translation Order Guide #1
Primary Directory Number Configuration – Tone Commander 40d Console
1. Customer Name:Tone Commander
2. Customer Contact:Steve Walker
3. Service Address:11609 49th Place West
4. Billing Telephone #:(425) 349-1000
5. Digital Subscriber Loop Telephone #:(425) 349-1000
Distinctive Ringing/DRIC
Centrex Group/IDP
ICLID & OCLID Displays – All (appearances)/LIDADAO or /LIRCNMA
ISDN Conference/Transfer Individual All (calls)/MWICTIA
6 Party Conference/MWI6WB2
Redirecting Number Display/RND
Unrestricted Dialing / Route Dial Errors To Tones/TGUUT
* Directed Call Park/CPDPARK
* Call Park Answer Back/CPANSBK
1
Directory
Number
31.349-10001Primary8ANormalNo
32.SecondaryANormal
33.SecondaryANormal
34.SecondaryANormal
35.SecondaryANormal
Page 813-102633 Rev. H
CA #DN TypeCA Qty
Call
Exclusion
Ringing
Pattern
Deny
Termination
Tone Commander 40d120 Installation Instructions
Lucent
National ISDN
40d120 Translation Order Guide #2
Recommended Switch Configuration Group Definition
Configuration Group:TCS40DNI
CPE Component:0
Range:41
RMK:Tone Commander 40d ISDN Console
Button List:
ButtonFeatureActionParameterDescription
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55/CPANSBKANSBACKCall Park Answer Back
56/CPDPARKDPARKDirected Call Park
57/CFIVCFBNCall Forward Variable
58/CPDNODPNDirected Call Pickup, Non Barge-in
59
60/
61/
62/
63
*
*
*
CONFConference
XFERTransfer
DROPDrop
64
13-102633 Rev. HPage 9
Tone Commander 40d120 Installation Instructions
Lucent
National ISDN
40d120 Translation Order Guide #3
Primary Directory Number Configuration – Tone Commander 120d Console, DSS Keys 1-30
1. Customer Name:Tone Commander
2. Customer Contact:Steve Walker
3. Service Address:11609 49th Place West
4. Billing Telephone #:(425) 349-1000
5. Digital Subscriber Loop Telephone #:(425) 349-1100
Completing the Translation Order Guide for Lucent Custom ISDN
Translation Order Guide #1 (page 103):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the Digital Subscriber Loop Telephone # (if known). This is the Primary Directory
Number of the 40d.
Line 6:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 7:This is the Centrex Pick-up Group Number assigned by the telco, that includes the
40d and all terminals that are served by the 120d. Leave this line blank unless you
know the group number that will be assigned.
Line 8:Leave this line blank.
Line 28:This is the button assignment for the first call appearance of the Primary Directory
Number (PDN) listed on Line 5. Enter “1" for a primary 40d console. For multiple
console configurations, see page 73.
Line 29:This is the total number of sequential PDN call appearances that will be assigned,
beginning at the call appearance number listed on Line 28. For a single console
configuration, the recommended value is “8”. For multiple console configurations, see
page 73.
Line 37:Enter the telephone number from Line 5 under “Directory Number”, PDN Call
Appearance from Line 28 under “CA #”, and PDN Call Appearance Quantity from Line
29 under “CA QTY”.
Lines 38-41: For a single console configuration, leave these lines blank. For multiple console
configurations, see page 73.
Translation Order Guide #2 (page 104):
Enter any additional special feature key assignments. Make sure the associated BRCS Features on Line
24 of the Translation Order Guide #1 are entered. Typically, no modification to the standard form is
required. Make sure this form is sent to the telco along with the other appropriate Translation Order Guides.
Translation Order Guide #3 (page 105):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the Digital Subscriber Loop Telephone # (if known). This is the Primary Directory
Number of the 120d for the first 60 DSS/BLF positions.
Line 14:Enter the Primary Directory Number for the second 60 DSS/BLF positions (Keys
61-120).
Line 37:Enter the telephone number from Line 5 under “Directory Number”
NOTE – One of these Translation Order Guides must be completed for each 60 stations appearing on a
120d console.
Translation Order Guides #4 and #5 (pages 106 and 107):
At the top of each form, enter the PDN of the 120d for the first 60 DSS/BLF positions from Line 5 of
Translation Order Guide #3.
For each DSS key, enter the directory number of the desired station to be monitored. Refer to page 42 for
DSS key locations on the 120d console.
Also enter the same directory numbers, with the station user names and autodial types, on the 120d
Configuration Sheets that are to be left on-site (pages 137-140).
Page 1213-102633 Rev. H
Tone Commander 40d120 Installation Instructions
Translation Order Guides #6-8 (pages 108-110):
Follow the instructions for Translation Order Guides #3-5, using the Primary Directory Number that is
assigned to the second 60 DSS/BLF positions (keys 61-120). On line 14, enter the PDN for the first 60
DSS/BLF positions (keys 1-60).
Sample Translation Order Guides
The following four pages have Translation Order Guides that have been filled out for a typical installation.
Sample information is printed in
italic block font.
13-102633 Rev. HPage 13
Tone Commander 40d120 Installation Instructions
Lucent
Custom ISDN
40d120 Translation Order Guide #1
Primary Directory Number Configuration –Tone Commander 40d Console
1. Customer Name:Tone Commander
2. Customer Contact:Steve Walker
3. Service Address:11609 49th Place West
4. Billing Telephone #:(425) 349-1000
5. Digital Subscriber Loop Telephone #:(425) 349-1000
6. PIC (Preferred Long Distance Carrier #):288
7. Pick-up Group #:
8. Call Forward Busy DN:
9. CXR Interconnect Dialing:Allow
10. ISDN Service:Lucent Custom
11. Line Code (U Interface):2B1Q
12. Digital Subscriber Loop Service:Point-to-Point
Completing the Translation Order Guide for Nortel National ISDN-1
Translation Order Guide #1 (page 111):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 6:Enter the local 3-digit area code.
Line 7:Enter the 7-digit Primary Directory Number (PDN) of the 40d (if known).
Line 19:For a single console configuration, enter individual directory numbers for Keys 1-7 in
the “Directory Number” column. Set DN Type to “DN”. Leave “MADN Type” and
“Primary” columns blank. For multiple console configurations, see page 73.
Line 20:Enter any additional special feature key assignments. Typically, no modification to this
section is required. For multiple console configurations, see page 73.
Translation Order Guide #2 (page 112):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 6:Enter the local 3-digit area code.
Line 7:Enter the 7-digit Primary Directory Number (PDN) of the 120d for the first 60 DSS/BLF
positions.
Line 18:Enter the 7-digit Primary Directory Number for the second 60 DSS/BLF positions
(keys 61-120).
Line 20:Leave this section blank. No feature key assignments are required for the 120d.
NOTE – One of these Translation Order Guides must be completed for each 60 stations appearing on a
120d console.
Translation Order Guides #3 and #4 (pages 113 and 114):
At the top of each form, enter the PDN of the 120d for the first 60 DSS/BLF positions from Line 7 of
Translation Order Guide #2. Enter this number also for Key 1.
For each DSS key, enter the directory number of the desired station to be monitored. Refer to page 42 for
DSS key locations on the 120d console.
Also enter the same directory numbers, with the station user names and autodial types, on the 120d
Configuration Sheets that are to be left on-site (pages 137-140).
Translation Order Guides #5-7 (pages 115-117):
Follow the instructions for Translation Order Guides #2-4, using the Primary Directory Number that is
assigned to the second 60 DSS/BLF positions (keys 61-120). On line 18, enter the PDN for the first 60
DSS/BLF positions (keys 1-60).
Sample Translation Order Guides
The following three pages have Translation Order Guides that have been filled out for a typical installation.
Sample information is printed in
Page 1813-102633 Rev. H
italic block font.
Tone Commander 40d120 Installation Instructions
Nortel
National ISDN-1
40d120 Translation Order Guide #1
Primary Directory Number Configuration – Tone Commander 40d Console
1. Customer Name:Tone Commander
2. Customer Contact:Steve Walker
3. Service Address:11609 49th Place West
4. Billing Telephone #:(425) 349-1000
5. PIC (Preferred Long Distance Carrier #):288
6. SNPA (area code):425
7. Directory Number:349-1000
8. LTCLASS:BRAFS
Default Logical Terminal:N
9. EKTS:Y
CACH:Y
10. Bearer Service Restrictions:NOPMD NOCMD
11. CS:Y
PS:N
12. Version:FUNCTIONAL
Issue:2
13. SPID-Suffix:01
14. TEI:DYNAMIC
15. NCOS:0
RING:Y
16. Line Class Code:ISDNKSET
17. MAXKEYS:64
18. Other Terminal PDN associated with this BRI:NONE
Completing the Translation Order Guide for Nortel National ISDN-2
Translation Order Guide #1 (page 119):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 6:Enter the local 3-digit area code.
Line 7:Enter the 7-digit Primary Directory Number (PDN) of the 40d (if known).
Line 19:Enter all call appearances (CAs) of the primary that will appear at the console in the
“Directory Number” column. Set DN Type to “MDN”, MADN Type to “CACH”, Primary
to “Controller” for call appearance 1, “Primary” for other call appearances.
Line 20:Enter any additional special feature key assignments. Typically, no modification to this
section is required.
Translation Order Guide #2 (page 120):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 6:Enter the local 3-digit area code.
Line 7:Enter the 7-digit Primary Directory Number (PDN) for the DSS/BLF positions (the
same number entered on Line 18 of Translation Order Guide #1).
Line 18:Enter the 7-digit Primary Directory Number for the second 60 DSS/BLF positions
(keys 61-120).
Line 20:Leave this section blank. No feature key assignments are required for the 120d.
NOTE – One of these Translation Order Guides must be completed for each 60 stations appearing on a
120d console.
Translation Order Guides #3 and #4 (pages 121 and 122):
At the top of each form, enter the PDN of the 120d for the first 60 DSS/BLF positions from Line 7 of
Translation Order Guide #2. Enter this number also for Key 1.
For each DSS key, enter the directory number of the desired station to be monitored. Refer to page 42 for
DSS key locations on the 120d console.
Also enter the same directory numbers, with the station user names and autodial types, on the 120d
Configuration Sheets that are to be left on-site (pages 137-140).
Translation Order Guides #5-7 (pages 115-117):
Follow the instructions for Translation Order Guides #2-4, using the Primary Directory Number that is
assigned to the second 60 DSS/BLF positions (keys 61-120). On line 18, enter the PDN for the first 60
DSS/BLF positions (keys 1-60).
Sample Translation Order Guides
The following three pages have Translation Order Guides that have been filled out for a typical installation.
Sample information is printed in
Page 2213-102633 Rev. H
italic block font.
Tone Commander 40d120 Installation Instructions
Nortel
National ISDN-2
40d120 Translation Order Guide #1
Primary Directory Number Configuration – Tone Commander 40d Console
1. Customer Name:Tone Commander
2. Customer Contact:Steve Walker
3. Service Address:11609 49th Place West
4. Billing Telephone #:(425) 349-1000
5. PIC (Preferred Long Distance Carrier #):288
6. SNPA (area code):425
7. Directory Number:349-1000
8. LTCLASS:BRAFS
Default Logical Terminal:N
9. EKTS:Y
CACH:Y
10. Bearer Service Restrictions:NOPMD NOCMD
11. SLBRI:N
12. CS:NI2
PS:N
13. Version:FUNCTIONAL
Issue:2
14. TEI:DYNAMIC
15. NCOS:0
RING:Y
16. Line Class Code:ISDNKSET
17. MAXKEYS:64
18. Other Terminal PDN associated with this BRI:NONE
Completing the Translation Order Guide for Siemens National ISDN
Translation Order Guide #1 (page 127):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the local 3-digit area code.
Line 6:Enter the 7-digit Primary Directory Number (PDN) of the 40d (if known).
Line 7:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 14:This is the Centrex customer group number assigned by the telco, that includes the
40d and all terminals that are served by the 120d. Leave this line blank unless you
know the group number that will be assigned.
Line 23:Enter the telephone number from Line 6 under “Directory Number”. For a single
console configuration, no other entries are required. Call appearances 1 through 8 are
assigned to this DN. Feature button 57 is assigned to Call Forward Variable for this
DN. For multiple console configurations, see page 73.
Lines 24-27: For a single console configuration, leave these lines blank. For multiple console
configurations, see page 73.
Translation Order Guide #2 (page 128):
Lines 1-4:Enter the Customer Name, Customer Contact, Service Address, and Billing number.
Line 5:Enter the local 3-digit area code.
Line 6:Enter the 7-digit Primary Directory Number (PDN) of the 120d (if known).
Line 7:Enter the 3-digit carrier access code for the desired long distance carrier.
Line 10:Enter the Primary Directory Number for the second 60 DSS/BLF positions (Keys
61-120) for “Other Associated Terminal DN”.
Line 14:Enter the customer group number (if known). This must be the same number that was
entered on Line 14 of Translation Order Guide #1.
NOTE – One of these Translation Order Guides must be completed for each 60 stations appearing on a
120d console.
Translation Order Guide #3 (page 129):
At the top of the form, enter the PDN of the 120d for the first 60 DSS/BLF positions from Line 6 of
Translation Order Guide #2.
For each DSS key, enter the directory number of the desired station to be monitored. Refer to page 42 for
DSS key locations on the 120d console.
Also enter the same directory numbers, with the station user names and autodial types, on the 120d
Configuration Sheets that are to be left on-site (pages 137-140).
Translation Order Guides #4 and 5 (pages 130 and 131):
Follow the instructions for Translation Order Guides #2 and #3, using the Primary Directory Number that is
assigned to the second 60 DSS/BLF positions (keys 61-120). On line 10, enter the PDN for the first 60
DSS/BLF positions (keys 1-60).
Sample Translation Order Guides
The following three pages have Translation Order Guides that have been filled out for a typical installation.
Sample information is printed in
Page 2613-102633 Rev. H
italic block font.
Tone Commander 40d120 Installation Instructions
Siemens
National ISDN
40d120 Translation Order Guide #1
Primary Directory Number Configuration – Tone Commander 40d Console
1. Customer Name:Tone Commander
2. Customer Contact:Steve Walker
3. Service Address:11609 49th Place West
4. Billing Telephone #:(425) 349-1000
5. Area Code (NPA):425
6. Directory Number (DN):349-1000
7. Long Distance Carrier (PIC):288
8. Maximum B Channels (BCHDN):1
9. Bearer Capability
10. Terminal Limit (TERMLIM):1
11. Terminal Class of Service (TSPCOS):ICHD & NOTIFY & EKTS & CACH & BRGCE & DN3PBRG