Tome Commander 30e120 User Guide

30e120

Attendant’s Guide

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Buttons and Indicators . . . . . . . . . . . . . . . . . . . 2

30e Console . . . . . . . . . . . . . . . . . . . . . 2

120 Console . . . . . . . . . . . . . . . . . . . . . 3

Line Buttons . . . . . . . . . . . . . . . . . . . . . 4

DSS (Direct Station Select) Buttons . . . . . . . . . 4

Indicator Light Flash Rates . . . . . . . . . . . . . . 5

Call Processing Buttons . . . . . . . . . . . . . . . 6

Shift Button . . . . . . . . . . . . . . . . . . . . . . 6

Console Ringing . . . . . . . . . . . . . . . . . . . 7

Incoming Call Indications . . . . . . . . . . . . . . . 7

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Call Answering . . . . . . . . . . . . . . . . . . . . . . . 9

Transferring Calls . . . . . . . . . . . . . . . . . . . . . 10

Busy Override . . . . . . . . . . . . . . . . . . . . . . . 14

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . 15

Announcing Calls . . . . . . . . . . . . . . . . . . . . . 16

Message Waiting . . . . . . . . . . . . . . . . . . . . . 17

Call Release . . . . . . . . . . . . . . . . . . . . . . . . 18

Call Originating . . . . . . . . . . . . . . . . . . . . . . 18

Night Service . . . . . . . . . . . . . . . . . . . . . . . 19

Quick Mode . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the Handset Volume . . . . . . . . . . . . . . 21

Adjusting the Ringer Volume . . . . . . . . . . . . . . . 21

Setting the Clock . . . . . . . . . . . . . . . . . . . . . . 22

Ring Delays . . . . . . . . . . . . . . . . . . . . . . . . 23

Console Statistics . . . . . . . . . . . . . . . . . . . . . 25

DSS/Autodial Setup . . . . . . . . . . . . . . . . . . . . 26

Name Display Setup . . . . . . . . . . . . . . . . . . . . 28

Using a Headset . . . . . . . . . . . . . . . . . . . . . . 30

Console Care . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Contents

Tone Commander 30e120 Attendant’s Guide i

FCC Warning

This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when
the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to
correct the interference at his own expense.

ii Tone Commander 30e120 Attendant’s Guide

The Tone Commander 30e console provides an easy to use
answering position for Centrex or PABX lines. Calls may be put
on hold or transferred from the console. Your system may have
up to four attendant positions.

The companion 120 BLF/DSS console adds autodialing,
message waiting light control, and station status display for up to
120 stations. Each attendant position can include two 120
consoles, for a maximum capacity of 240 stations.

The features of the Tone Commander 30e/120 include:

PERSONALIZED
STATION
IDENTIFICATION

DSS (Direct
Station Select)

INDICATOR
LIGHTS

RECALL – an unanswered call extended via a DSS

HOLD RECALL – calls left on hold longer than the time

AUTOMATIC
HOLD

RING DELAY – the attendant can program the console to

CONSOLE
STATISTICS
RECORDING

– each station may be optionally displayed

– autodials a station’s number with a single

– show the status of each line or station by

– the previous call is automatically placed on

– the system keeps track of call handling

Introduction

with the user’s or department name.

button.

various flash rates.

button will recall the console after a
number of rings set by the installer.

selected by the installer will recall the
attendant.

hold when the ANSWER button or another
line button is pressed.

begin ringing after the line or station has
rung from 1 to 9 times.

statistics for each attendant position.

Buttons and indicators on the 30e and 120 consoles are
described on the following pages.

Tone Commander 30e120 Attendant’s Guide 1

Buttons and Indicators

30e Console

LINE BUTTONS

select individual telephone
lines for calling or answering,
and access special features
of your system such as
paging.

(see page 4)

DISPLAY

a 20 character display gives the attendant
diverse information during operation of the
console, including a ringing station’s number or
user name. A time of day clock is displayed
when the console is idle. (see page 7)

SHIFT
BUTTON

accesses the
stations
represented
by the lower
lights next to
the 120
console’s
DSS buttons.

(see page 6)

CALL
PROCESSING
BUTTONS

(see page 6)

DIAL PAD

used for dialing
and accessing
system features.

2 Tone Commander 30e120 Attendant’s Guide

VOLUME
BUTTONS

adjust the
volume of
the console’s
ringer and
handset
receiver.

(see page 21)

120 Console

DSS
BUTTONS

(see page 4)

Tone Commander 30e120 Attendant’s Guide 3

Line Buttons

Line buttons connect telephone lines to the handset, for incoming
or outgoing calls. Some special features of your telephone
system such as paging, call parking, and busy override are
accessed via line buttons.

HOLD LIGHTS

winking – line is on hold
flashing – line that has

been on hold for too long
is ringing at the console

LINE STATUS LIGHTS

off – line is idle, or special feature
is inactive

slow blinking – line is ringing,
but not yet at the console
(delayed ringing)

flashing – line is ringing at the
console, or special feature is
active

flickering – line is currently in
use at the console (I-Use line)

on steady – line is in use at
another console, or special
feature is active

DSS (Direct Station Select) Buttons

DSS buttons originate and transfer calls with a single button.
Each button can accommodate two stations. The station
represented by the lower light is accessed by first pressing the
SHIFT button.

Spare DSS buttons may be used for autodialing (speed dialing)
frequently-dialed numbers.

STATION STATUS LIGHTS

off – station is idle
slow blinking – call is ringing at the

station, but not at the console
(delayed ringing)

flashing – call is ringing at both the
station and the console

on steady – station is busy; also
indicates a waiting message after
the MESSAGE button has been
pressed.

flickering – station has been
selected for DSS dialing

4 Tone Commander 30e120 Attendant’s Guide

Indicator Light Flash Rates

flashing

50% on, 50% off; slow rate

fast flashing

50% on, 50% off; fast rate

flickering

50% on, 50% off; very fast rate

slow blinking

mostly off, with brief on flashes

winking

mostly on, with brief off flashes; fast rate

3 seconds

slow winking

mostly on, with brief off flashes; slow rate

night

steady on, followed by two quick flashes

= light on = light off

Tone Commander 30e120 Attendant’s Guide 5

Call Processing Buttons

MESSAGE

turns station
message
waiting lights
on or off

(optional)

ANSWER

answers the
ringing call
(line or
station) that
is shown in
the display

Shift Button

PICK UP

answers ringing
station calls not
shown in the
display (used
with DSS)

HOLD

puts the
selected line
on hold

RING DELAY

programs or
reads ring
delay values
for lines and
stations

TRANSFER

used to
manually
transfer calls
or cancel a
DSS selection

CONNECT

connects
calls to
stations

RELEASE

disconnects
the attendant
from a call

Some stations or autodial numbers are represented by the lower
lights next to the 120 console’s DSS buttons. Dialing is initiated
by first pressing and releasing the SHIFT button on the 30e
console, then pressing the DSS button. The 120 console will
automatically switch back to the upper stations after completing
an operation, or you can manually select the upper stations by
pressing the SHIFT button again. The lights beside the button
indicate which group of stations is currently selected.

6 Tone Commander 30e120 Attendant’s Guide

Console Ringing

Lines

1 or 2 warble tones every 4 seconds indicates a ringing
incoming call on any line.

Incoming call ringing rate is determined by the source of the call, and
depends upon the type of telephone system the 30e/120 consoles are
connected to. Consult with the installer for your system’s ringing rates.

3 warble tones every 4 seconds will be heard when a line that
was left on hold or park too long is ringing at the console
(recall).

Stations

1 (or 3) steady tones every 4 seconds indicates unanswered
station ringing or recall.

The number of tones heard during ringing station calls is selectable
by the installer.

When a line is accessed and another line rings, the ringing tone is
shortened. This feature allows attendants to process calls with less
background ringing at the console.

Incoming Call Indications

Ringing calls are queued for answering in the order received.

The display will show the source of the oldest ringing call. The
number of additional calls waiting to be answered is shown on the
right side of the display.

RNG LIZ BARRETT 3

an unanswered call ringing at a station,

with three additional ringing calls

Tone Commander 30e120 Attendant’s Guide 7

The abbreviation for the type of call will be followed by a name if
the line or station has been programmed with a name display.
Otherwise, the line or station number will be displayed.

INC

RNG

RCL

NXF

call that failed to properly transfer to a station

HLD

CMP

name or line #

incoming attendant call

name or station #

unanswered station call

name or station #

unanswered station call previously

transferred by the attendant

name or station #

name or line #

call that has been left on hold too long

name or line #

call that has been camped on

to a station too long

Optional display for monitored P-phone stations:

8 Tone Commander 30e120 Attendant’s Guide

PRK

(see page 15 for call parking instructions)

CFD

name or station #

call that has been parked too long

forwarded-from name or #

ringing forwarded call