Tome Commander 2260d User Guide

2260d

Atte ndant’ s Guid e

®

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Buttons, Display, Indicators . . . . . . . . . . . . . . . . 2

2260d Console . . . . . . . . . . . . . . . . . . . . 2

Call Processing Buttons . . . . . . . . . . . . . . . 3

Hold Loop Buttons . . . . . . . . . . . . . . . . . . 5

Shift Button . . . . . . . . . . . . . . . . . . . . . . 5

DSS (Direct Station Select) Buttons . . . . . . . . . 5

Display . . . . . . . . . . . . . . . . . . . . . . . . 6

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Call Answering . . . . . . . . . . . . . . . . . . . . . . . 9

Transferring Calls . . . . . . . . . . . . . . . . . . . . . 10

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . 14

Automatic Callback . . . . . . . . . . . . . . . . . . . . 14

Announcing Calls . . . . . . . . . . . . . . . . . . . . . 15

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . 15

Call Release . . . . . . . . . . . . . . . . . . . . . . . . 16

Call Originating . . . . . . . . . . . . . . . . . . . . . . 16

Priority Calls . . . . . . . . . . . . . . . . . . . . . . . . 17

Conference Calls . . . . . . . . . . . . . . . . . . . . . 18

Ring Delays . . . . . . . . . . . . . . . . . . . . . . . . 19

Adjusting the Ringer Volume . . . . . . . . . . . . . . . 20

Adjusting the Handset Volume . . . . . . . . . . . . . . . 20

Using a Headset . . . . . . . . . . . . . . . . . . . . . . 20

Console Setup . . . . . . . . . . . . . . . . . . . . . . . . . 21

Name Database . . . . . . . . . . . . . . . . . . . . . . 22

Setting the Clock . . . . . . . . . . . . . . . . . . . . . . 25

Console Care . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Content s

Tone Commander 2260d Attendant’s Guide i

ii Tone Commander 2260d Attendant’s Guide

The Tone Commander 2260d console is an easy to use
attendant console utilizing ISDN technology. All calls are handled
over a single attendant loop.

The console includes autodialing and station status display for up
to 60 stations.

The features of the Tone Commander 2260d include:

ENHANCED
INCOMING CALL
IDENTIFICATION

FLEXIBLE
BUTTON
ASSIGNMENTS

CALL QUEUING – Ringing calls are presented to the console

SINGLE BUTTON
ANSWERING

DSS (Direct
Station Select)

HOLD LOOPS – Held calls are individually assigned to a

HOLD RECALL – Calls left on hold longer than the time

– Calling and called party identification, call

type, hold status, and other useful
information is shown on a large, easy to
read display.

– Console button layout may be customized

by your installer for your installation.

in the order received, prioritized by call
type or directory number.

– Ringing calls can be answered by pressing

a single button.

– Autodials a station’s number with a single

button.

buttons used for call information or
retrieval.

selected by the installer will recall the
attendant.

Introduction

Buttons and indicators on the 2260d console are described on the
following page.

Tone Commander 2260d Attendant’s Guide 1

Buttons, Display, Indicators

2260d Console

Hold Loop Buttons

retrieve calls on hold,
and display held call
information.

(see page 5)

DSS Buttons and
Line Status Lights

(see page 5)

Display

provides the attendant with diverse
information during operation of the
console, including calling and called
party identification, call type, hold
status, and the time of day.

(see page 6)

MAINT
Button

enters/exits
Maintenance
Mode

(see page 21)

®

VOL Buttons

Handset/
Headset
Jack

(see page 20)

Call
Processing
Buttons

(see page 3)

adjust the volume
of the handset and
the console’s ringer.
(see page 20)

2 Tone Commander 2260d Attendant’s Guide

Dial Pad

used for dialing
and accessing
system features.

SHIFT Button

accesses the stations
represented by the
lower lights next to the
DSS buttons.

(see page 5)

Call Processing Buttons

Most call handling operations can be initiated by pressing a single
button. Your console button configuration has been customized
by the installer for your installation.

All buttons except the MAINT, VOL, SHIFT, and Hold Loop
buttons are configurable. Some buttons have an associated light
to indicate an active feature.

Button assignments may include the following:

ANSWER – answers a ringing call.

CALLBACK – after originating a call to a busy station,

automatically calls back the console when the
called line is idle.

CALL FWD – forwards primary directory number calls to a

designated station or destination.

CANCEL – aborts most operations. Reverts to the previous

call state when conditions permit.

CONF – places conference calls.

CONNECT – connects a transferred call to a station.

DROP – removes the last-added party from a conference

call.

HOLD – places a call on hold. The call hold time will be

shown in the first available hold loop on the
bottom line of the display.

INTERCOM
INTCOM 1-4

ORIGINATE – originates an outgoing call.

PAGE – connects to a dial access paging unit.

PARK – parks a call at a directory number. The user can

PICKUP – picks up a call ringing at a station.

POLL – allows visual scanning of held call information.

PRIORITY – originates a call-waiting call.

RELEASE – disconnects a call.

RING DLY – delays ringing for a backup answering console

– originates an outgoing intercom call.

dial a code to retrieve the call.

Tone Commander 2260d Attendant’s Guide 3

SPLIT – toggles between the calling and called parties

during call transfer.

TIME – displays the current network time and date.

UNPARK – retrieves a call that has been parked.

V MAIL

– accesses a voice mail system.

V MAIL 1-2

Some features may not be available from your telco central office.
Contact your service provider or installer for more information.

4 Tone Commander 2260d Attendant’s Guide

Hold Loop Buttons

After the HOLD button is pressed, the active call is placed in the
first available hold loop. The hold type (Hold, Page, etc.) and the
time the call has been on hold (in 10 second increments) is
shown on the bottom line of the display.

The Hold Loop (numbered) button directly beneath the call’s hold
display will connect the held call to the handset.

Press the POLL button, then any Hold Loop button to display call
information for a held call.

Shift Button

Some stations or autodial numbers are represented by the lower
lights next to the DSS buttons. Dialing is initiated by first pressing
and releasing the SHIFT button, then pressing the DSS button.
The console will automatically switch back to the upper stations
after completing an operation, or you can manually select the
upper stations by pressing the SHIFT button again. The light
above the button will be on when the lower group of stations is
currently selected.

DSS (Direct Station Select) Buttons

DSS buttons originate calls with a single button.
Each button can accommodate two stations. The station

represented by the lower status light is accessed by first pressing
the SHIFT button.

Spare DSS buttons may be used for autodialing (speed dialing)
frequently-dialed numbers.

Line Status Lights

off – the directory number is idle.
flashing – the directory number is ringing.
on steady – the directory number has an

Note: For key telephones with multiple lines (directory number call
appearances), the Line Status Light indicates the state of the first line.
The station may be able to accept calls on other lines when busy is
indicated.

active call.

Tone Commander 2260d Attendant’s Guide 5

Display

The status of all calls being processed at the console is shown in
the display.

During normal console operation, the first two lines show
information pertaining to the currently active call. Line 3 shows
ringing call information. Hold type and time on hold for up to 6
calls is shown in line 4.

Line 1 – Talk/Dial

Information about the line or party you are currently connected to
is displayed on line 1.

TALK will be shown at the left of the display when your handset is
connected to a calling or called party.

The type of call or call progress information follows the call state.
Call information displays are described on page 7.

Caller identification is displayed next. A name will be shown if one
is sent from the central office or matched to the calling number in
the console’s internal database. If no name is found, the calling
number will be displayed when available from the central office.

The time of day in 12 hour hh:mm format is shown at the right of
the display.

Call

State

Call

Information Name / Number Time

TALK Internal Bob Smith 12:32

RING Internal Barney Jones
HLD 2 HLD 3 PAG 2

6 Tone Commander 2260d Attendant’s Guide

Line 2 – 2nd Party

Information about the second party (not connected to the
handset) is shown on line 2. This is usually the party waiting to be
transferred or conferenced.

In the example below, the caller info has moved to the second
line while the party being transferred to is dialed. The caller is on
hold.

Call

State

Call

Information Name / Number

DIAL Enter# 555-1234 12:32

HOLD Internal Bob Smith

RING External Barney Jones
HLD 2 HLD 3 PAG 2

Lines 1 and 2 will exchange positions when the SPLIT button is
pressed. The party you are connected to always appears on the
top line.

Line 3 – Ringing Calls

The next ringing call is shown in line 3. At the right side of the
display is the number of additional calls waiting to be answered.

Call

Ringing

Call

Information Name / Number

Calls

Waiting

DIAL Enter# 555-1234 12:32
HOLD Internal Bob Smith

RING External Barney Jones CW=3

HLD 2 HLD 3 PAG 2

Tone Commander 2260d Attendant’s Guide 7