Tome Commander 1560 User Guide

1560

Attendant’ s G uide

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Buttons and Indicators . . . . . . . . . . . . . . . . . . . 2

1560 Console . . . . . . . . . . . . . . . . . . . . . 2

Line Buttons . . . . . . . . . . . . . . . . . . . . . 3

DSS (Direct Station Select) Buttons . . . . . . . . . 3

Indicator Light Flash Rates . . . . . . . . . . . . . . 4

Call Processing Buttons . . . . . . . . . . . . . . . 5

Shift Button . . . . . . . . . . . . . . . . . . . . . . 5

Console Ringing . . . . . . . . . . . . . . . . . . . 6

Incoming Call Indications . . . . . . . . . . . . . . . 6

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Call Answering . . . . . . . . . . . . . . . . . . . . . . . 8

Transferring Calls . . . . . . . . . . . . . . . . . . . . . 9

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Announcing Calls . . . . . . . . . . . . . . . . . . . . . 13

Message Waiting . . . . . . . . . . . . . . . . . . . . . 13

Call Release . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Originating . . . . . . . . . . . . . . . . . . . . . . 14

Night Service . . . . . . . . . . . . . . . . . . . . . . . 15

Quick Mode . . . . . . . . . . . . . . . . . . . . . . . . 16

Adjusting the Handset Volume . . . . . . . . . . . . . . 17

Adjusting the Ringer Volume . . . . . . . . . . . . . . . 17

Setting The Clock . . . . . . . . . . . . . . . . . . . . . 18

Ring Delays . . . . . . . . . . . . . . . . . . . . . . . . 19

DSS/Autodial Setup . . . . . . . . . . . . . . . . . . . . 21

Name Display Setup . . . . . . . . . . . . . . . . . . . . 23

Using a Headset . . . . . . . . . . . . . . . . . . . . . . 25

Console Care . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Contents

Tone Commander 1560 Attendant’s Guide i

FCC Warning

This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own
expense.

ii Tone Commander 1560 Attendant’s Guide

The Tone Commander 1560 console provides an easy to use
answering position for Centrex or PABX lines. Calls may be put
on hold or transferred from the console. Autodialing, message
waiting light control, and station status display is provided for up
to 60 stations. Your system may have one or two attendant
positions.

The features of the Tone Commander 1560 include:

Introduction

PERSONALIZED
STATION
IDENTIFICATION

DSS (Direct
Station Select)

INDICATOR
LIGHTS

RECALL – an unanswered call extended via a DSS

HOLD RECALL – calls left on hold longer than the time

AUTOMATIC
HOLD

RING DELAY – the attendant can program the console to

Buttons and indicators on the 1560 console are described on the
following pages.

– each station may be optionally displayed

with the user’s or department name.

– autodials a station’s number with a single

button.

– show the status of each line or station by

various flash rates.

button will recall the console after a
number of rings set by the installer.

selected by the installer will recall the
attendant.

– the previous call is automatically placed on

hold when the ANSWER button or another
line button is pressed.

begin ringing after the line or station has
rung from 1 to 9 times.

Tone Commander 1560 Attendant’s Guide 1

Buttons and Indicators

1560 Console

DSS BUTTONS

(see page 3)

DISPLAY

a 20 character display gives the attendant
diverse information during operation of the
console, including a ringing station’s number
or user name. A time of day clock is displayed
when the console is idle. (see page 6)

SHIFT
BUTTON

accesses the
stations
represented
by the lower
lights next to
the DSS
buttons.

(see page 5)

VOLUME
BUTTONS

adjust the
volume of
the console’s
ringer and
handset
receiver.

(see page 17)

LINE BUTTONS

select individual telephone lines for
calling or answering, and access
special features of your system such
as paging.

(see page 3)

CALL
PROCESSING
BUTTONS

(see page 5)

2 Tone Commander 1560 Attendant’s Guide

DIAL PAD

used for dialing
and accessing
system features.

Line Buttons

Line buttons connect telephone lines to the handset, for incoming
or outgoing calls. Some special features of your telephone
system such as paging are accessed via line buttons.

HOLD LIGHTS

winking – line is on hold
flashing – line that has

been on hold for too long
is ringing at the console

LINE STATUS LIGHTS

off – line is idle, or special feature
is inactive

slow blinking – line is ringing,
but not yet at the console
(delayed ringing)

flashing – line is ringing at the
console, or special feature is
active

flickering – line is currently in
use at the console (I-Use line).

on steady – line is in use at
another console, or special
feature is active

DSS (Direct Station Select) Buttons

DSS buttons originate and transfer calls to stations. Each button
can accommodate two stations. The station represented by the
lower light is accessed by first pressing the SHIFT button.

Spare DSS buttons may be used for autodialing (speed dialing)
frequently-dialed numbers.

STATION STATUS LIGHTS

off – station is idle
slow blinking – call is ringing at the

station, but not at the console
(delayed ringing)

flashing – call is ringing at both the
station and the console

on steady – station is busy; also
indicates a waiting message after
the MESSAGE button has been
pressed

flickering – station has been
selected for DSS dialing

Tone Commander 1560 Attendant’s Guide 3

Indicator Light Flash Rates

flashing

50% on, 50% off; slow rate

fast flashing

50% on, 50% off; fast rate

flickering

50% on, 50% off; very fast rate

slow blinking

mostly off, with brief on flashes

winking

mostly on, with brief off flashes; fast rate

3 seconds

slow winking

mostly on, with brief off flashes; slow rate

night

steady on, followed by two quick flashes

= light on = light off

4 Tone Commander 1560 Attendant’s Guide

Call Processing Buttons

MESSAGE

turns station
message
waiting lights
on or off

(optional)

ANSWER

answers the
ringing call
(line or
station) that
is shown in
the display

Shift Button

PICK UP

answers ringing
station calls not
shown in the
display (used
with DSS)

HOLD

puts the
selected line
on hold

RING DELAY

programs or
reads ring
delay values
for lines and
stations

TRANSFER

used to
manually
transfer calls
or cancel a
DSS selection

CONNECT

connects
calls to
stations

RELEASE

disconnects
the attendant
from a call

Some stations or autodial numbers are represented by the lower
lights next to the DSS buttons. Dialing is initiated by first pressing
and releasing the SHIFT button, then pressing the DSS button.
The console will automatically switch back to the upper stations
after completing an operation, or you can manually select the
upper stations by pressing the SHIFT button again. The lights
beside the button indicate which group of stations is currently
selected.

Tone Commander 1560 Attendant’s Guide 5

Console Ringing

Lines

1 or 2 warble tones every 4 seconds indicates a ringing
incoming call on any line.

Incoming call ringing rate is determined by the source of the call, and
depends upon the type of telephone system the 1560 console is
connected to. Consult with the installer for your system’s ringing rates.

Stations

1 (or 3) steady tones every 4 seconds indicates unanswered
station ringing or recall.

The number of tones heard during ringing station calls is selectable
by the installer.

When a line is accessed and another line rings, the ringing tone is
shortened. This feature allows attendants to process calls with less
background ringing at the console.

Incoming Call Indications

Ringing calls are queued for answering in the order received.

The display will show the source of the oldest ringing call. The
number of additional calls waiting to be answered is shown on the
right side of the display.

RNG LIZ BARRETT 3

an unanswered call ringing at a station,

with three additional ringing calls

6 Tone Commander 1560 Attendant’s Guide