Tone Commander 1030/1560 Installation Instructions
Introduction
The Tone Commander 1030 and 1560 are answering consoles for use in receptionist or departmental
attendant positions, with Centrex or PABX systems. Line keys are provided for LDN (listed directory
number) terminations or call processing loops. Stations may be monitored for status. Autodialing is
available for each station. Autodialing is normally used to dial the station number associated with the DSS
(Direct Station Select) key, but spare DSS keys may optionally dial outside lines or special access codes.
Features include hold and transfer, single button call answer, line privacy, delayed ringing, night service,
station status display, station name display, music on hold, and a digital clock. Console parameters may be
programmed by the installer for different system configurations.
A configuration programming mode is used by the installer to set console parameters as required by the
telephone system. The attendant may program name displays, autodial numbers, ring delays, and the
time-of-day clock. Switches can be set to prevent accidental programming changes.
The system includes a CPU (Central Processing Unit) in the equipment room. Two consoles may be
connected to a single CPU.
Two console/CPU models are available: the 10 line/30 station 1030, and the 15 line/60 station 1560. A
5-line expansion circuit board and a 30-station expansion circuit board may be installed in a 1030 CPU to
increase line and station capacity to that of a 1560 CPU. All expanded systems require the 1560 console;
there is no method to expand the capacity of a 1030 console.
Please refer to the System Description
NOTE – A special version for Lusent 5ESS International switches is available. The minor differences in
system programming are explained in this manual.
Call Tone Commander Customer Service at (800) 524-0024 if you have any questions about features,
installation, or operation of the 1030 or 1560.
Tone Commander consoles are easy to install and configure. The step-by-step instructions in this manual
guide the installer through the installation, preliminary testing, programming, and operational testing of the
1030/1560.
10. Configuration programming – includes central office/PABX compatibility parameters, and several
customer-preference items. The system's default values will be adequate for many installations.
11. DSS/Autodial number programming
12. Name display programming
13. Ring delay programming
section for detailed descriptions of all 1030/1560 features.
Page 413-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
1. Ordering Equipment
Order the optional PA-24 Paging/Chime Module and related equipment as required. Allow adequate time to
ensure equipment availability at cutover.
Required for each 1030 system
q (1) 1030 Central Processing Unit (equipped for 10 attendant lines, 30 stations, 2 consoles)
q (1) 1030 console for each attendant position (2 max.)
Required for each 1560 system
q (1) 1560 Central Processing Unit (equipped for 15 attendant lines, 60 stations, 2 consoles)
q (1) 1560 console for each attendant position (2 max.)
q (1) 66M1-50 split block + (2) female-terminated 25 pair cables per each 30 monitored stations
(each 25 pair cable handles 15 stations)
q (2) 3 pair cables from the CPU to each console (500 ft. maximum length)
q (2) 6 position, 6 contact modular jacks per console
q (1) grounded power outlet per CPU in the equipment room
q Sufficient space on a plywood sheet in the equipment room for mounting CPU, blocks, and
ancillary equipment
q Cross connect wire and mounting hardware
2. Ordering Lines
IMPORTANT – The line features listed below are required for proper operation of the 1030 and 1560
consoles. Allow adequate time prior to cutover for the receipt and testing of all lines and
programmed features.
Please refer to the System Description section for further information regarding line requirements.
Common requirements for all attendant and station lines
q Standard Centrex loop start lines
q Disconnect Supervision
q Call Pickup Terminate
q Must originate from the same Centrex Common Block
13-102360 Rev. HPage 5
Tone Commander 1030/1560 Installation Instructions
Requirements for all attendant lines
q Tone dialing
q Station Call Transfer
q Directed Call Pickup without Barge-In (non-Barge-In)
q Do not configure with Call Transfer-Attendant
Optional attendant line features
q Order (1) nonhunting Centrex line per 10 attendant lines per console (recommended for retrieving
unanswered station calls). Refer to the Answer Use
Requirements for all station lines
q Must be assigned to a Call Pickup Group
q Do not configure with Call Forward-No Answer to the attendant
Optional station/line features
Additional features may be optioned as required.
line feature described on page 42.
3. Site Preparation
Central Processing Unit (CPU)
The Central Processing Unit (CPU) should be installed in a clean, dry area which is secure but also
accessible by maintenance personnel. This unit is designed for wall mounting only. Allow adequate wall
space for ventilation, the necessary mounting blocks, and related equipment.
Ambient Environmental Requirements
1. Between 60° and 80° F (recommended).
2. Free of toxic fumes or static electricity (copiers).
3. At least 50 feet away from electromagnetic sources (arc welders).
4. Free from transient electrical load switching equipment (elevator rooms).
5. Between 5% and 95% noncondensing relative humidity.
Power Requirements
A dedicated circuit must be provided for the exclusive use of the CPU.
IMPORTANT – Ancillary or unrelated equipment should never draw power from the same circuit that
powers the CPU.
The ground (3rd prong) on the power plug provides a safety ground to the chassis of the CPU, and is
required for EMI shielding. It must be plugged into a grounded outlet.
Page 613-102360 Rev. H
Transient Surge and Spike Protection
Tone Commander 1030/1560 Installation Instructions
While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations
areas of high lightning activity, the use of external protection devices on all telephone lines and the power
source is recommended.
Reference Grounding
Reference grounding of the 1030/1560 system is necessary for proper operation. This ground should be
referenced to within 3 volts of telco ground.
, in those
Attendant Consoles
The consoles should be installed in a clear work space and away from plants that require frequent watering
or counters that tempt the placement of beverages.
Ambient Environmental Requirements
It is recommended that the same environmental conditions be maintained for the consoles as one would
maintain for a personal computer (PC) or data terminal.
Power Requirements
Console operating power is provided by the CPU.
4. Configuration Sheet Preparation
Prior to installation of this system, the Configuration Sheets attached to the back of this manual should be
completed with the information listed below. Please leave the Configuration Sheets on site.
System Programmable Features
Factory programmed values have been chosen to accommodate standard central office or PABX operating
parameters and generally accepted customer requirements. These values may be adjusted to specific
needs.
A space is provided on the Configuration Sheet for the Directed Call Pickup code required by the telephone
system.
Station and Line Programmable Features
1. Phone number and name identification for each line.
2. Programmable features for each line (Privacy, Answer Use).
3. Station number and user name identification for each station. Include any additional functions to be
dialed with the DSS number, such as an FD prefix.
4. Autodial numbers for spare DSS keys.
Sample Configuration Sheets are provided on the following three pages.
13-102360 Rev. HPage 7
Tone Commander 1030/1560 Installation Instructions
Tone Commander 1030/1560 Installation Instructions
1030/1560 Configuration Sheet
Line Programmable Features
(Default settings for all lines are shown in BOLD ITALICS.)
LINE
KEY
NO.
1
2
3
4
5
6
7
LINE NAME I.D.
or
SPECIAL USAGE KEY
Page
•
Night
•
Quick Mode
•
PRIV.
WHEN
BUSY
O
F
F
O
N
MUSIC
HOLD
O
F
F
local 1XXX
local 2XXX
local 3XXX
local 4XXX
WATS band 0XXX
WATS band 5
Hilldale FX
X
X
ON
O
N
XX
XX
ANS.
USE
O
F
F
O
N
RING
DELAY
(NO
RINGING,
NO
DELAY,
1-9
RINGS
no
delay
no
delay
no
delay
no
delay
no
delay
no
delay
no
delay
TELEPHONE
NUMBERS
)
555-1980
555-1981
555-1982
555-1983
208-3559
280-7290
287-4739
8
9
10
11
12
13
14
15
Page keyXXX
no
ring
N/A
13-102360 Rev. HPage 9
Tone Commander 1030/1560 Installation Instructions
1030/1560 Configuration Sheet
DSS Keys 1-30
DSS keys are numbered vertically on the console.
DSS
KEY
1
2
3
4
5
6
7
8
9
10
STATION
NUMBER
USER NAME
FD4710John F
FD4719Bill Jones
FD4729Jill K
FD4711Jane W
FD4712Ronnie Y
FD4715Kim L
FD4720Jack S
FD4716William F
FD4717Sarah S
FD4718Robin R
DSS
KEY
16
17
18
19
20
21
22
23
24
25
STATION
NUMBER
USER NAME
FD4713Phillip R
FD4714Mary S
FD4724Steven E
FD4725Karen G
FD4726Robert T
FD4727Jim W
FD4728Pat K
FD4730Randy A
FD4731Kirk B
FD4732Cliff M
11
12
13
14
15
FD4721John L
FD4722Bill T
FD4737Mike N
FD4736David T
FD4723Wayne K
26
27
28
29
30
FD4738Paul C
FD4739Norm D
FD4733Art S
FD4734Jo P
FD4735Larry E
Page 1013-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
Installation
Important Safety Instructions
1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
3. Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
4. Use caution when installing or modifying telephone lines.
Contents of Shipping Boxes
The Tone Commander 1030/1560 system is shipped in two boxes: one for the console, and one for the
central processing unit (CPU). Please compare the contents of these boxes with the lists below. Contact
your distributor if any items are missing or damaged.
Console Box:
(1) console
(2) 7´ line cords
(1) handset with cord
(1) handset cradle
(2) cradle mounting screws
(1) Attendant’s Guide
(1) Quick Reference Card
(1) bag of clear keycaps (1030: 41, 1560: 46)
(2) sheets of keycap labels
CPU Box:
(1) 1030/1560 CPU
(1) Installation Instructions
(1) mounting template
(3) cable retainers
(1) bag for storing instructions and miscellaneous items
13-102360 Rev. HPage 11
Tone Commander 1030/1560 Installation Instructions
CPU Installation
Mounting CPU and Blocks
Refer to Figure 5 on page 16.
1. Fasten a plywood sheet to the wall with hardware suitable for the wall material.
2. Using the supplied mounting template, mark and pre-drill the mounting holes for the CPU.
Make sure that the CPU mounting location is within 5 feet of a standard grounded power outlet.
Allow at least one foot of free space above and below the CPU for ventilation.
3. Drive in four suitable fasteners (such as #10×¾" pan head tapping screws), leaving the heads out ¼".
4. Remove the two cover screws, turn each CPU cover fastener so that the slots are horizontal, then
remove the cover.
When installation and testing are completed, replace the cover, turn each cover fastener so that
the slots are vertical, then lock it in place with the cover screws to assure compliance with UL
requirements. If the cover screws need to be replaced, use 6-32×¼" pan head machine screws.
5. Hang the CPU on the four mounting screws and tighten the screws.
6. Label each side of the split terminal blocks as shown in the Designation columns of Tables 1, 2, and 3.
Block #3 is required only in 1560 systems with more than 30 stations.
7. Mount the blocks to the plywood sheet below the CPU, using suitable fasteners.
Installing Expansion Cards
The basic 1030 CPU can accommodate 10 lines and 30 stations. An LEC-5 Line Expansion Card (5 lines)
and/or an SEC-30 Station Expansion Card (30 stations) may be installed in a 1030 CPU to expand the
system to 15 lines and 60 stations.
NOTE – A 1560 console is required for any system with more than 10 lines or 30 stations.
Unplug the CPU power cord before installing expansion cards.
LEC-5 Line Card
Slide the LEC-5 into the card guides on the main CPU board, and press the card into the connector. The
components should face the bottom of the CPU.
SEC-30 Station Card
Mount the SEC-30 onto the threaded studs on the main CPU circuit board using the screws provided. Plug
the ribbon cable into the connectors on the main circuit board and the SEC-30.
Page 1213-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
Cabling to Blocks
Refer to Figure 5 on page 16.
1. Punch down the cables to the blocks as shown in the Wire Color columns of Tables 1, 2, and 3. The
cable with the male connector should be punched down to the right side of block #1.
2. Plug the 25 pair cable from block #1 into the connector on the left side of the main CPU circuit board.
3. Plug the cable from the left side of block #2 into the connector on the lower right side of the main CPU
circuit board.
4. Plug the cable from the right side of block #2 into the connector on the upper right side of the main
CPU circuit board.
5. Plug the cables from block #3 into the connectors on the station expansion circuit board as shown
(systems with more than 30 stations only).
6. Secure the cables with the supplied cable retainers.
Reference Grounding
Reference grounding of the 1030/1560 is necessary for proper operation.
Figure 1
Connect telco or PABX ground to the GRD pin on the
bottom right of CPU block #1.
DO NOT connect this reference ground to the CPU's
metal housing!
13-102360 Rev. HPage 13
Tone Commander 1030/1560 Installation Instructions
CPU Chassis Grounding
This ground connection is required for safety and EMI shielding. It is usually provided by the 3rd wire on
the CPU power cord. If the integrity of the power outlet ground is questionable, use the ground connection
shown below for the 1030/1560 CPU.
Figure 2
1. Connect a solid copper #10 or #12 AWG wire to the ground terminal on the CPU. The wire should be
tightly clamped between the ground screw and the cup washer.
2. Connect the wire to an approved ground, such as MGN (multi-grounded neutral) from the power lines,
building ground, a metallic cold water pipe, or a grounding rod.
Connections to Telco/PABX Lines
1. Connect Tip and Ring of each line to the associated
T and R pair on the right side of CPU block #1.
If the 1030/1560 is used with a key system, connect
to the C.O. side of the line cards.
2. If this installation has stations paralleled with console
lines, the stations should be connected to Tip and
Ring at the telco/PABX block.
Figure 3
Page 1413-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
Line Testing
Connect a test telephone to each line; verify the presence of dial tone, and break dial tone by dialing a
number.
The 1030 and 1560 allow DTMF tone dialing only – refer to the Telco/PABX Requirements
Test any additional features ordered with the lines. Open circuit voltage must be approximately 48 volts.
section.
Station Connections
Station Monitoring
Connect T (Tip) and R (Ring) from each
monitored station to the associated T and R
pins on CPU block #2 or #3. The 1030/1560
is connected in parallel with the station lines.
Figure 4
13-102360 Rev. HPage 15
Tone Commander 1030/1560 Installation Instructions
Figure 5 – 1030/1560 Typical Installation
Page 1613-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
Tone Commander 1030/1560 Installation Instructions
Console Cable Installation
Figure 6
Wall
Jack
Pinout
1WHT1C3 (WHT-GRN)2C3 (RED-BLU)WHT-GRN
2BLK1C1 (WHT-ORN)2C1 (WHT-SLT)WHT-ORN
3RED1RN (BLU-WHT)2RN (BRN-WHT)BLU-WHT
4GRN1TN (WHT-BLU)2TN (WHT-BRN)WHT-BLU
5YEL1C2 (ORN-WHT)2C2 (SLT-WHT)ORN-WHT
6BLU1C4 (GRN-WHT)2C4 (BLU-RED)GRN-WHT
Wall Jack
Typical
Wire Color
Console #1
Designation
(connector 1)
Table 4 – Console “Voice/Data” Jack Pinout
Console #2
Designation
(connector 1)
Typical 3 Pair
Console Cable
Wire Color
(actual
wire color)
Page 2013-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
Wall
Jack
Pinout
Wall Jack
Typical
Wire Color
Console #1
Designation
(connector 1)
Console #2
Designation
(connector 1)
Typical 3 Pair
Console Cable
Wire Color
(actual
wire color)
1WHT1C+ (YEL-BRN)2C+ (VIO-GRN)WHT-GRN
2BLK1C+ (YEL-GRN)2C+ (VIO-ORN)WHT-ORN
3RED1C- (ORN-YEL)2C- (BLU-VIO)BLU-WHT
4GRN1C+ (YEL-ORN)2C+ (VIO-BLU)WHT-BLU
5YEL1C- (GRN-YEL)2C- (ORN-VIO)ORN-WHT
6BLU1C- (BRN-YEL)2C- (GRN-VIO)GRN-WHT
Table 5 – Console “Power” Jack Pinout
The total console cable length, including line cord and equipment room cross connects, must not exceed
500 feet.
1. Install two 6 position, 6 contact modular telephone jacks within 6 feet of the console.
2. Label the jacks "1560 voice/data" and "1560 power" (or 1030).
3. Connect a 3 pair cable to each jack and run them to the equipment room.
IMPORTANT – Whenever nonkey adapters are used in conjunction with existing multipair cable, verify
that the adapters conform to Tables 4 and 5 above.
4. Only if the colors of your cables differ from the typical colors: fill out Tables 4 and 5 with the actual wire
colors of the cables for each connection.
5. Punch down the "voice/data" cable on the right side of CPU block #1, to the pins listed in the Console
#1 Designation column in Table 4.
6. Punch down the "power" cable on the left side of CPU block #2, to the pins listed in the Console #1
Designation column in Table 5.
7. If the system has two consoles (two attendant positions), punch down the second console's cables to
the pins listed in the Console #2 Designation columns of Tables 4 and 5.
13-102360 Rev. HPage 21
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