For more information, call
1-800-937-8997
Or write:
T-Mobile Customer Care
PO Box 37380
Albuquerque, New Mexico 87176-7380
Our fax number is 1-505-998-3775
www.t-mobile.com
Backing Up Data ................................................................................................................
Managing Power and Battery Life ......................................................................................
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54
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Additional Information ..................................................................................57
Section 1, page 5
Getting Help
This Welcome Guide provides you with introductory information to get you started,
but much more information is available.
■
T-Mobile Dash™ Get Started Poster
■
User Manual on the CD (click the Learn More link).
■
Microsoft Windows Mobile Web site
(http://www.microsoft.com/windowsmobile)
■
T-Mobile Customer Care
The T-Mobile Customer Care team offers responsive and knowledgeable
customer support 24 hours a day, seven days a week. In addition, you can
always access free online help for your device at support.t-mobile.com, and
for your account at my.t-mobile.com.
General Questions
Our Customer Care team can assist in many things including service
activation, billing, GSM/GPRS coverage information, voicemail, and feature
addition. Just dial
1-800-937-8997 or 611 on your device.
T-Mobile HotSpot (Wi-Fi) Questions
To get support for your T-Mobile HotSpot service and general Wi-Fi needs,
please contact our T-Mobile HotSpot Customer Care team directly at
822-SPOT.
Section 1, page 6
1-877-
Welcome to T-Mobile
With your new T-Mobile DashTM and T-Mobile’s service package, you get the
freedom of excellent voice and broadband connectivity in many locations
nationwide. We know you are eager to activate your service, but please take a few
minutes first to read this guide.
Important: By using T-Mobile service, you acknowledge that you have read,
understand and agree to be bound by each of the terms and conditions of the
Service Agreement.
Section 1, page 7
Navigation button/ Center Select key
Network signal strength
Wi-Fi status
Left Soft key
Send key
Home screen key
Voicemail
Alt key
Cap key
Tab key
Power/Headset jack
Volume Up/Down
keys
Right Soft key
End key
Previous screen/
back key
Delete key
Enter key
Messaging key
t-zones key
Symbol/camera key
Section 1, page 8
Introducing Your T-Mobile Dash
Your T-Mobile Dash is a Microsoft® Windows® powered device that integrates
GPRS / EDGE, Wi-Fi, and Bluetooth wireless technology to give you high-speed
wireless voice and data connectivity at home, at work, and on the go.
Specifications:
ConnectivityGPRS / EDGE (850, 900, 1800, 1900 MHz), Wi-Fi, Bluetooth® technology, Infrared, and USB
Operating System
Memory
Power
Display
Weight and Dimensions
4.4x2.5x.5 inches
Camera
Applications
Microsoft
T-Mobile Instant Messaging (AIM
Microsoft
Camera & Video Recorder
Internet Explorer Mobile
Windows Media® Player Mobile
Pocket MSN (MSN Messenger, MSN Hotmail, and MSN Mobile)
T-Mobile My E-mail
T-Mobile HotSpot Utility
Voice Speed Dial
Voice Recorder
Games
ClearVue Suite
Office Outlook® Mobile (e-mail, calendar, contacts, and tasks)
You can find information on how to use these software applications in the User Manual.
The User Manual is on the Getting Started CD that is included in the box.
®
, Yahoo!®, and ICQ®)
Section 1, page 9
Introducing T-Mobile Services
When you activate service with T-Mobile, the following features and services are
available to you:
Voice / Phone
■
Local calling and nationwide long distance calling
■
* International calling
■
Caller ID
■
** Call waiting and call hold
■
** Conference calling
■
** Call forwarding
*NOTE: Log on to my.t-mobile.com to set up international calling.
See t-mobile.com/international/ for rate and other information on international
services.
** NOTE: Airtime rates apply for all completed calls. Calls that are forwarded to numbers
outside the local calling area are charged long distance rates. These features may
include charges for multiple calls.
Calls made in any T-Mobile coverage area, including 911 calls, may not always be
completed due to factors such as weather conditions, terrain, foliage, building structures,
and equipment limitations.
You can use your device to access 911 Emergency Service while you are on a call. You
can access 911 even if you DO NOT have a SIM card in the device. All 911 calls are
FREE.
Voicemail
Your device has been programmed to forward calls when your line is busy or when
you are not available. T-Mobile’s voicemail system offers your caller the option to
record a voice message that you can play back at your convenience or to send a
numeric page to your device.
NOTE: Airtime charges apply to receipt and retrieval of voicemail messages.
Section 1, page 10
E-mail
T-Mobile My E-mail
This service provides you unlimited access to your work and personal email. Instantly access your e-mail from AOL
Comcast®, Microsoft® Exchange, Lotus Notes®/Domino®, and many more,
including any POP3 or IMAP4 e-mail server. See the Using T-Mobile My E-mail
section in this guide for more information.
®
, Yahoo!® Mail Plus, EarthLink™,
Pocket MSN
Pocket MSN delivers the features of MSN® Messenger and Hotmail e-mail to your
device. With Pocket MSN you can:
■
Send and receive e-mails from your free Hotmail account
■
Send and receive instant messages with MSN® Messenger
NOTE: You must have either a Microsoft® .NET Passport or a Hotmail account to use MSN®
Messenger. If you have a Hotmail.com or MSN.com e-mail address, then you already have a
Passport. To get a Passport account, go to www.passport.com. To get a Hotmail account,
go to www.hotmail.com.
USB cable and wireless synchronization
You can get e-mail, calendar, contact, tasks, and notes information using the
following methods:
■
Use USB cable
You can connect your device to your computer using the USB cable to
synchronize e-mail, calendar, contacts and tasks information
■
Synchronize wirelessly
You can also wirelessly synchronize e-mail, calendar, contact, and tasks
with your mail server if you have Microsoft Exchange Server 2003, and if
the server is set up for wireless synchronization.
See the Using E-mail section in this guide for more information.
Section 1, page 11Section 1, page 11
Messaging
Text Messaging (SMS)
Text messaging allows you to send, receive, and reply to short text messages
using your device. Messages may be sent to and from mobile devices that
support text messaging. You may be charged for using text messaging
depending on your rate plan. Visit
domestic and international text messaging rates. See the Text Messaging section
in this guide for more information on how to send text messages.
www.t-mobile.com or a T-Mobile store for
Multimedia Messaging (MMS)
Picture Messaging allows you to send and receive picture messages. You
can take pictures and videos using the device’s integrated camera and send
them to family and friends. You may be charged for using Picture Messaging
depending on your rate plan. Visit
domestic and international Picture Messaging rates and information on phones
and participating services capable of receiving Picture Messages. See the Using
Camera and Video section in this guide for information on how to send Picture
Messages.
www.t-mobile.com or a T-Mobile store for
Instant Messaging (IM)
Your device comes with instant messaging (IM) applications pre-installed for
your convenience. Your normal screen name and password work just as they
would on any computer connected to the Internet. You may be charged for using
instant messaging depending on your rate plan. Visit
T-Mobile store for domestic and international instant messaging rates. See the
Instant Messaging section in this guide for more information on how to send
instant messages.
www.t-mobile.com or a
myFaves(sm)
T-Mobile myFaves(sm) helps you stay connected to the people who matter most
in your life. Simply choose any U.S. five numbers you call most often, on any
network, and have them displayed on your phone’s main screen.
Section 1, page 12
When you subscribe to the service, you can take advantage of the following:
■
Unlimited nationwide calling to any five U.S. numbers, on any network -
even landlines
■
One-touch calling, text messaging, and photo sharing
■
No domestic roaming or domestic long-distance charges
■
Change each of your myFaves contacts up to once per calendar month
■
Personalize your myFaves contacts with your favorite pictures or pre-loaded
icons
■
Make changes on your phone or on the Web
See the Introducing myFaves section in this guide for more information or go to
www.t-mobile.com for more information.
Data
To access the Internet on your device, you must add a data plan to your account.
Inform your T-Mobile Activations representative that you want to add data plan
when activating service with T-Mobile. Visit www.t-mobile.com or a T-Mobile store
for plan rates. See the Activating Service section in this guide for more information
on how to activate your account.
International Service
You can access the Internet and make calls using your device while abroad.
To take advantage of this service, visit
Customer Care at
1-800-937-8997 to activate international calling features.
Inform the representative that you want to use T-Mobile service (voice and data)
internationally. The representative will add the service to your account at no
charge. For more information on international service, visit
international/.
NOTE: Additional fees may apply. Countries that support international wireless Internet roaming
may not be the same as countries that support international voice roaming. Please refer to
www.t-mobile.com/international/ for information on world-class Internet service.
www.my.t-mobile.com or contact
www.t-mobile.com/
Section 1, page 13
Introducing Your T-Mobile Subscriber Identity Module (SIM) Card
The SIM card contains a computer chip that identifies you to the wireless network
and contains information such as your phone number, service and registration
information, and contact information, as well as the memory to store speed dial
numbers and text messages that you receive.
Introducing Your Personal Identification Number (PIN)
Your SIM card comes configured with a PIN to lock it against unauthorized use.
The default PIN code is 1234. Type this default code when your device prompts
you. You can create your own PIN when you activate your SIM card.
You have up to three attempts to type the correct PIN and unlock your SIM card. If
you fail to do so, your SIM card will be locked, and you will need to call Customer
Care at
1-800-937-8997 for a code to unlock your SIM card and reset your PIN.
Activating Service
If your service has not been activated, then follow the steps in this section to
activate.
The T-Mobile Activations representative will set up your service and assign your
mobile number. It takes about 20 minutes to activate voice service and may take up
to 24 hours to activate data service. Business and government accounts may take
additional time to activate voice and data service.
By activating service, you acknowledge that you have read and agreed to the
Terms and Conditions of the Service Agreement.
Section 1, page 14
1. Have your service agreement and the following information ready for your
Activations representative:
■
Name, home address, home phone, preferred billing address.
NOTE: For business and government accounts, your Activations representative will also
require your physical address, company name or government agency name, and the tax ID.
■
Social Security number, current driver’s license number, and date of birth
for credit-check purposes
■
Model number of your device (T-Mobile Dash)
■
SIM serial number (on the back of the SIM card)
■
IMEI number (on the label under the battery)
■
Agent code (on your service agreement)
■
Your choice of T-Mobile rate plans and services
2. Call Customer Care at 1-800-937-8997 from a landline phone.
Section 1, page 15
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