Welcome
Start Guide
TM1858_0513
BC
TABLE OF CONTENTS
Overview ................................................. 1
Service Activation ................................... 2
Introducing Your Smartphone ................ 3
Home Screen ......................................... 5
SIM Card ................................................ 7
Memory Card ......................................... 9
Battery .................................................. 11
Power ................................................... 13
Setup Application ................................. 14
Locking Your Smartphone ................... 15
Navigation ............................................ 17
Typing ................................................... 21
Call Functions ...................................... 24
Transfer Information to Your
Smartphone .......................................... 25
Accounts ...............................................26
Emergency Alert Messages .................29
Access Your Computer Files with
BlackBerry Link ..................................... 31
Information About Safe-Guarding
Handsets ..............................................32
Approved Firmware Versions ...............33
Need More Help? ..................................34
Accessories for Your Smartphone ........35
Emergency Dialing ................................36
Additional Information ...........................38
OVERVIEW
This guide provides you with important
information you need to get started. If you need
additional information on features and services,
please select one of these helpful options:
Use My Account to view your balance,
make a payment or view help content.
To access:
1. On the Apps screen, tap the T-Mobile
My Account icon.
2. Select I agree.
Visit www.T-Mobile.com to view your user
guide and additional online help.
On the apps screen, tap the
Help icon.
On the Home screen, simply start typing to
search your smartphone for les, settings,
or help. You can even ex tend your search
to include Internet sources.
SERVICE ACTIVATION
If you are a new T-Mobile® customer and your service
has not been activated, simply call Customer Care at
1-800-937-8997 from your landline phone and a
T-Mobile Activations representative will assist you. You will
need the following information when activating service:
Service Agreement and agent code on
your Agreement.
Your name, home address, home phone, and
billing address.
Note: For business and government accounts,
please provide the name of your company or
government agency, address, and tax ID.
Your Social Security number, current driver’s
license number, and date of birth for credit check
purposes
Your choice of T-Mobile rate plan and services (see
www.t-mobile.com for latest plan information)
SIM serial number and IMEI number (located on
the box bar code label)
By activating service, you acknowledge that you have read,
understand, and agree to be bound by each of T-Mobile’s Terms
and Conditions and your Service Agreement.
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INTRODUCING YOUR SMARTPHONE BlackBerry
®
Q10
43
HOME SCREEN
When you rst use your
device, the home screen
shows you all of your app
icons. The home screen
also shows you which apps
you have running (below).
Swipe right to peek into the
BlackBerry® Hub and see
your messages. Swipe left
to access all your apps.
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SIM CARD
Your Micro Subscriber Identity Module (SIM)
card identies you to the wireless network. Your
smartphone will not work without the Micro SIM
card. To insert the Micro SIM card and battery:
Note: If you are new to T-Mobile, please use the
Micro SIM card included in the box. If you are an
existing T-Mobile customer, please ask a retail store
representative to help you transfer your information to
the new Micro SIM card included in the box.
2. To remove the battery
door, press and slide the
battery door down.
1. Detach your Micro SIM card.
3. Insert the Micro SIM
card as shown with the
golden contacts facing
down and the notched
corner pointing up
and to the right.
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4. To insert the battery,
align the contacts.
To remove the battery,
pull down the colored
end of the battery.
Replace the back
cover.
Insert a memory card
1. Remove the back cover.
2. Insert the memory card into the memory
card slot, as shown.
3. Replace the back cover.
MEMORY CARD
A microSD memory card, which can be
purchased separately, allows you to store
multimedia les such as video clips, music
tracks, sound les, images, messaging data,
and more.
Remove a memory card
1. Remove the back cover.
2. Gently remove the memory card from the
memory card slot.
Warning: Applications, personal settings and other
stored data may be lost or may not function properly
if the memory card is removed.
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BATTERY
Charge using a USB wall charger
Connect the small end of the charger cable
to the micro-USB port on the left side of your
smartphone. Plug the other end of the charger
into a wall outlet.
Charge using a USB cable
Disconnect the USB cable from the charging
head. Connect the small end of the USB cable
to the micro-USB port on the left side of your
smartphone. Plug the other end of the USB
cable into the USB port of your computer.
Battery fully charged
Battery is charging
Charge is not sufcient to power
battery. Use the charger that
came with your device.
Low battery
There is a problem with the
battery. Use only a battery that is
approved by Research In Motion.
Battery is not inserted
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POWER
Power on or off
To turn your smartphone on or off, press and
hold the Power/Lock key on the top of your
smartphone.
SETUP APPLICATION
After the smartphone is turned on, the Setup
app starts. The Setup app needs a data
connection, so make sure you are within range
of a mobile network or a Wi-Fi network.
The Setup app prompts you to enter an existing
BlackBerry ID or create a new one. If you can’t
remember if you have a BlackBerry ID, tap the
appropriate link to check.
After initial setup, tap Setup icon on the
home screen to do the following:
• Add your email, BBM, instant messaging,
and social networking accounts
• Set up your payment options for
purchases you make from the BlackBerry
World storefront
• Transfer data from a device running
BlackBerry® 7 or BlackBerry® 7.1
• Personalize your device settings
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LOCKING YOUR SMARTPHONE
Lock your screen
To avoid accidental presses, lock the screen.
Locking your smartphone doesn’t disable
alerts for incoming calls or messages.
Press the Power/Lock key on the top of your
smartphone.
To unlock the screen, swipe up from the
bottom of the screen.
Set a password
To help avoid unauthorized use of your
smartphone, you can set a device password.
1. Swipe down from the top of the Home
screen and tap Settings > Security and
Privacy > Device Password.
2. Set the Enable Device Password switch
to On.
3. Enter a password.
To lock your smartphone, press and hold
the Power/Lock key on the top of your
smartphone. Tap .
To unlock your smartphone, swipe up from
the bottom of the screen and then type
your password.
Record your password for future use.
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NAVIGATION
Wake up your smartphone
Swipe up from the bottom of the screen and
release your nger half-way up.
Check notifications and read messages
On the home screen or in an app, slide your
nger up from the bottom of the screen and
pause. Your notication list appears on the left.
To go to BlackBerry® Hub to read messages,
swipe right. To stay in your app, slide your
nger to the bottom of the screen.
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Change an app view and find
extra options
In many apps, the bar at the bottom of the
screen includes an icon on the left that you
can tap to lter or change the view (such as
accounts, folders, and message types). There
is also a icon on the right that you can tap
to open a menu of actions. You can also open
menus for specic items in an app by touching
and holding them.
Change settings
On the home screen,
or in an app, swipe
down from the top of
the screen. Tap the
settings icon.
Exit and close an app
Swipe up from the bottom of the screen.
Tap the close icon.
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TYPING
Your BlackBerry smartphone
can help you spend less
time tapping and more
time communicating. Your
smartphone analyzes your
writing style and suggests
words you might want to
type next. You can also
dictate your words by
pressing and holding the
microphone icon.
To use a suggested word
that appears above the
keyboard, tap it to select it.
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You can personalize your typing experience
by changing other input, keyboard, or typing
settings (such as spell checking and custom
text shortcuts).
1. On the home screen, swipe down from the
top of the screen.
2. Tap Settings > Language and Input.
Editing Text
Highlight a line of text: Touch and hold the
text. Move your nger up or down the screen.
Highlight text character by character: Touch
and hold the text. Move your nger left or right
on the screen to select each character
Cut highlighted text: Tap the highlighted text.
Tap the cut icon.
Copy highlighted text: Tap the highlighted
text. Tap the copy icon.
Paste text: Touch and hold where you want to
paste the text. Tap the paste icon.
CALL FUNCTIONS
Make, answer & end calls
To open the Phone app, tap at the bottom
of the Home screen, or tap the icon on the
apps screen .
To make a call, tap , dial a number and
tap Call.
To answer a call, touch and hold the name or
phone number when it appears on the screen
and drag it to the bottom of the screen.
To end a call, touch and hold the name or phone
number and drag it to the top of the screen.
Turn on mute and speakerphone
While on a call, tap the Mute icon or the
Speaker icon.
To turn off, tap Mute or Speaker again.
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TRANSFER INFORMATION TO
YOUR SMARTPHONE
You can transfer your contacts, pictures, and
other info to your new BlackBerry smartphone
from your old device. You might be able to
back up your information on a media card,
or use BlackBerry Link on your computer.
You can download BlackBerry Link from
www.blackberry.com/startlink.
1. On the Home screen, tap Setup >
Device Switch.
2. Complete the instructions on screen.
For step-by-step instructions, visit
www.blackberry.com/startswitch.
After initial setup, tap Setup on the home
screen to transfer info from your old device,
congure your messaging and social
networking accounts, and learn more about
BlackBerry 10 OS.
ACCOUNTS
Add an email or social networking
account
1. On the Home screen, swipe down from the
top of the screen.
2. Tap Settings > Accounts > Add
Account.
3. Tap the type of account that you want to
add.
4. Enter the account information. Tap Next.
5. Change any additional settings, such as
synchronization preferences.
6. Tap Done.
Set up work email
To add a work account, you might need to use
the Advanced Setup feature. Depending on
how your organization manages your email,
your administrator might set up BlackBerry
Balance on your device to divide your personal
and work content. You might need the
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following information from your administrator:
Your user name
Your corporate password
Your enterprise activation password
Server name
Server address
1. On the home screen, swipe down from the
top of the screen.
2. Tap Settings > Accounts > Add
Account > .
3. Tap the type of email account that you’re
adding. For example, tap Work Account if
you’re adding an account that is supported
by BlackBerry Enterprise Service.
4. Enter your account information.
5. Tap Next.
After you add a work account, your device
might prompt you to set a work space
password to use with BlackBerry Balance and
to enter your corporate password.
Send a message from the
BlackBerry® Hub
From the BlackBerry Hub, you can send an
email, text message, Facebook message,
direct Twitter message, LinkedIn™ message,
BBM message, or other type of chat message,
depending on the accounts that you’ve added
to your device.
1. In the Hub, tap .
2. Tap the type of message that you
want to send.
3. Add or choose a recipient for your message:
For email, type a contact name or an
email address in the To eld.
For Facebook, Twitter, or LinkedIn® mess-
ages, type a contact name in the To eld.
For text messages, type a contact name
or a phone number.
For BBM and other chat messages,
select a contact from the list.
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4. Type your message.
5. Tap Send or the Enter key.
Tip: If you’re looking at messages from only one
account in the main Hub view, when you tap, your
device will automatically load the compose screen for
that account. In other words, you can skip step two.
Imminent Threat Message read
Amber Alert Message unread
Amber Alert Message read
EMERGENCY ALERT MESSAGES
Personal Localized Alerting Network (PLAN)
is a new public safety system that allows
customers who own an enabled mobile device
to receive geographically-targeted, text-like
messages alerting them of imminent threats to
safety in their area.
Presidential Alert Message unread
Presidential Alert Message read
Imminent Threat Message unread
To unsubscribe from emergency alert
messages:
You might not be able to unsubscribe from
some public warning messages, depending
on your region and wireless network.
1. In the BlackBerry Hub, tap > Settings >
Emergency Alerts.
2. Set the switch beside a type of public
warning message to Off.
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ACCESS YOUR COMPUTER
FILES WITH BLACKBERRY LINK
If you have BlackBerry Link on your computer,
you can use your BlackBerry device to:
- Access les that are stored in the libraries on
your computer.
- Sync your music, pictures, videos, and
documents between your device and
your computer.
To download the latest version of BlackBerry
Link to your computer, visit www.blackberry.
com/BlackBerryLink.
INFORMATION ABOUT
SAFE-GUARDING HANDSETS
T-Mobile encourages customers to take
appropriate measures to secure their handsets
and invites them to take advantage of the
features available on this handset to help
secure it from theft and/or other unauthorized
access and use. This handset has a locking
function (e.g., user-dened codes or patterns)
that can serve as a rst line of defense
against unauthorized use or access to stored
information. Preloaded security applications that
allow customers to track or locate misplaced
devices can be found on several T-Mobile
devices. Remote locking and wiping capabilities
are also available to T-Mobile customers that
have elected to subscribe to the Mobile Security
service offered by our partner, Asurion, along
with insurance to help replace lost or stolen
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devices. Lost or stolen devices should be
immediately reported to T-Mobile so that proper
measures can be taken to protect accounts. For
additional information, visit: www.t-mobile.com/
devicesecurity and http://www.t-mobile.com/
Company/PrivacyResources.aspx.
Note, Mobile Security is a service provided by Asurion
Mobile Applications and is not an insurance product.
APPROVED FIRMWARE VERSIONS
This device will only operate with rmware
versions that have been approved for use
by T-Mobile and the device manufacturer.
If unauthorized rmware is placed on
the device it will not function.
NEED MORE HELP?
Check the Help app, where you can learn tips,
tricks, and strategies for getting the most out
of your BlackBerry smartphone. Visit these
websites for even more support:
Quick start information:
www.blackberry.com/startbb10
Videos: www.blackberry.com/startvideos
Complete user guide:
www.blackberry.com/startdocs
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ACCESSORIES FOR YOUR
SMARTPHONE
Whether you are looking for a screen protector,
charger, a fashionable carrying case, a
Bluetooth® headset or just want to browse for
fun extras for your smartphone, T-Mobile is the
place to shop for accessories.
Here are a few examples…
Screen Protector Car Chargers
To purchase accessories for your smartphone,
visit T-Mobile.com, call 1.800.204.2449 or visit your
nearest T-Mobile store.
Accessory selection subject to change and may vary by location.
CAUTION: Use only those accessories approved
by BlackBerry. The warranty does not cover the use
of accessories not approved by BlackBerry with
this particular device model. Use might result in the
nonoperation of the device, and might be dangerous.
EMERGENCY DIALING
While all smartphones are equipped with 911
emergency calling, this smartphone may or
may not permit its location to be approximated
during a 911 call.*
* Availability of this feature depends on upgrades
to the (a) wireless network and (b) 911 calling
system that are required to be installed by the local
911 response agency or public safety answering
point (PSAP); these upgrades may not be available
everywhere within our wireless coverage area
or your roaming area. This approximation of the
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smartphone’s location and the transmittal of
location information are subject to emergency
situations, transmission limits, network problems/
limitations, interconnecting carrier problems, your
smartphone, buildings/tunnels, signal strength and
atmospheric/topographical conditions, and may
be curtailed, interrupted, dropped or refused. The
smartphone’s approximate location is transmitted
to the local 911 response agency or PSAP while the
call is in progress; this approximation is intended
solely to aid the PSAP in dispatching emergency
assistance or to limit the search area for emergency
services personnel. You should not rely solely on a
smartphone for essential communications (such as a
medical or other emergency). Please see T-Mobile’s
Terms and Conditions and Privacy Policy for
additional service restrictions and details.
ADDITIONAL INFORMATION
Use of some content or services may incur
separate, additional charges and/or require a
qualifying plan, or access to Wi-Fi connection.
Wi-Fi: Device will not transition between Wi-Fi
and the cellular network. Devices using
wireless connections may be vulnerable to
unauthorized attempts to access data and
software stored on the device. Plan data
allotment applies to use by connected devices
sharing Wi-Fi. Use of connected devices
subject to T-Mobile Terms and Conditions.
Smartphone Mobile HotSpot: Qualifying plan
required. Plan data allotment applies. No
roaming. Use of connected devices subject to
T-Mobile’s Terms and Conditions.
Messaging/Data: You will be charged for all
messages and data sent by or to you through
the network, regardless of whether or not data
or message is received. Character length/le
size of messages/ attachments may be limited.
T-Mobile is not liable for content of messages/
attachments or for any failures, delays or errors
3837
in any T-Mobile generated alerts or notications.
Service may be slowed, suspended, terminated
or restricted for misuse, abnormal use,
interference with our network or ability
to provide quality service to other users, or
signicant roaming. You may not use your
plan or device for prohibited uses.
Downloads/Applications: T-Mobile is not
responsible for any third party content or Web
site you may be able to access using your
smartphone. Additional charges may apply;
not all downloads available on all
smartphones. You obtain no rights in
downloads; duration of use may be limited and
downloads may be stored solely for use with
your smartphone. T-Mobile is not responsible
for any download lost due to your error.
T-Mobile is not responsible for Apps, including
download, installation, use, transmission
failure, interruption or delay, third party
advertisements you may encounter while using
an App, alterations any App may make to the
functionality of your device, including any
changes that may affect your T-Mobile plan,
service, or billing, or any content or website
you may be able to access through an App.
Mobile Security: Capable phone required;
technical limitations may prevent certain
features (e.g., LOCK) from working on certain
phones. For a list of eligible devices, visit
www.T-Mobile.com/mobilesecurity. Enabling
the location history features of Mobile Security
can cause your phone’s battery life to diminish
more quickly. Device must be powered on,
have text messaging capability, and be within
the T-Mobile coverage area for Mobile Security
features to function. Data usage applies for
download and use of Mobile Security. As with
other software, Mobile Security may be disabled
or uninstalled by other applications, software,
devices or hacking. In this event the protective
features of Mobile Security may not function
properly. In addition, even though installed,
Mobile Security may not function properly due
to other prior installed software on your device.
Hearing Aid Compatibility: This phone has
been tested and rated for use with hearing aids
for some of the wireless technologies that it
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uses. However, there may be some newer
wireless technologies used in this phone that
have not been tested yet for use with hearing
aids. It is important to try the different features
of this phone thoroughly and in different
locations, using your hearing aid or cochlear
implant, to determine if you hear any interfering
noise. Consult your service provider or the
manufacturer of this phone for information on
hearing aid compatibility. If you have questions
about return or exchange policies, consult your
service provider or phone retailer.
Device, accessory and screen images
simulated. See brochures, and Terms and
Conditions (including arbitration provision) at
T-Mobile.com, for additional information.
The Bluetooth® word mark and logo are owned
by the Bluetooth SIG, Inc. and are used by
T-Mobile under license. Wi-Fi® is a trademark of
the Wi-Fi Alliance. T-Mobile and the magenta
color are registered trademarks of Deutsche
Telekom AG. BlackBerry® and related
trademarks, names and logos are the property of
Research In Motion Limited and are used by
T-Mobile under license. See http://www.black
berry.com/legal/warranty/handheld.shtml for
Research In Motion Limited’s Limited Warranty.
Subject to and without limiting the terms and
conditions of that Limited Warranty, BlackBerry
assumes no obligations or liability and makes no
representation, warranty, endorsement or
guarantee, express or implied, in relation to any
aspect of any additional products or services
provided by T-Mobile or other third parties.
©2013 T-Mobile USA, Inc.
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