T-Mobile Octopus F400, Octophon F20, Octophon F30, Octophon F40, Octophon F key module Operating Instructions Manual
...
Octopus F100/200/400/650
Octopus F IP-Netpackage
Octophon F20
Octophon F30
Octophon F40
Octophon F key module
Operating Instructions
================!"§==
Before You Begin
Before You Begin
These operating instructions describe the Octophon F20, Octophon F30 and Octophon F40 telephones on your
Octopus F100/200/400/650/IP-Netpackage.
They describe all functions you can use from your telephone. You may find that some functions you wish to use
are not available on your telephone. This may be due to one of the following reasons:
• The function has not been configured for your telephone – address any questions to your service personnel.
• Your communications platform does not support this function – contact your service personnel to upgrade
your system.
Important Notes
Do not operate the telephone in environments where there is a danger of explosions.
Never open the telephone or a key module. If you encounter any problems, contact your service personnel.
Use only original accessories Æ page 106. Using other accessories may cause a hazard and
will invalidate the warranty and the CE mark.
CE (customer equipment) does not continue to support emergency dialing after loss of mains power, if battery
back up and power fail switchover to emergency analogue phones is not available.
Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or
soft drinks. For information on telephone maintenance Æ page 109.
The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further
development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.
2
Marks
Before You Begin
The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.
All electrical and electronic products should be disposed of separately from the municipal
waste stream via designated collection facilities appointed by the government or the local authorities.
The correct disposal and separate collection of your old appliance will help prevent potential
negative consequences for the environment and human health. It is a precondition for reuse
and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact your city
office, waste disposal service, the shop where you purchased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is installed and sold in
the countries of the European Union and is covered by the directive 2002/96/EC. Countries
outside the European Union may have other regulations regarding the disposal of electrical
and electronic equipment.
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Contents
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Important Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Basic operating instructions. . . . . . . . . . . . . . . . . . . . . . 9
Octophon F40 control panel with Octophon F key module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Screen Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Additional Team and Executive/Secretary Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Telephone Efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Making Calls – Basic Functions . . . . . . . . . . . . . . . . . . 13
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a Call With the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . . . . . . . . . . . . . . . . . 13
Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Switching to the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
On-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Switching to the Party on Hold (Toggle). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transferring a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Call Forwarding No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN) . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Answering a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Saving Repertory Dialing Numbers on a Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Repertory Dialing Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
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Contents
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Adjusting the Speakerphone to the Room Acoustics. . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Adjusting the Receiving Volume During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Adjusting the Display to a Comfortable Reading Angle. . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Selecting the Language of Screen Prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Making Calls – Convenience Functions . . . . . . . . . . . 29
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Answering Calls from the Entrance Telephone and Opening the Door . . . . . . . . . . . . .32
Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Dialing/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Dialing from the Telephone Database (LDAP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Talking to Your Colleague With a Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Talking to Your Colleague with Discreet Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Assigning a Station Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . . . . . . . . . . . . . . . . . 46
Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Activating Tone Dialing (DTMF Suffix Dialing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Transferring a Call after a Speaker Call (Announcement) in a Group. . . . . . . . . . . . . . . 52
Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
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Contents
If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Saving Functions, Procedures and Appointments. . . 55
Assigning Functions to Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Displaying and Assigning Call Charges . . . . . . . . . . . 61
Displaying Call Charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Displaying Call Charges for Another Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . . . 64
Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Turning Do Not Disturb On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Caller ID Suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Trace Call: Identifying Anonymous Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Locking the Telephone to Prevent Unauthorized Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . . . 70
Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Answering/Retrieving/Deleting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Leaving an Advisory Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Deleting Advisory Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Display Number of Waiting Calls and Overload Indication. . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Change call number (relocate). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Resetting Services and Functions (System-Wide Cancellation for a Telephone) . . . . . . . . 75
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using System Functions from the Outside (DISA: Direct Inward System Access) . . . . . . . . 77
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Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Controlling Connected Computers or Other Programs and Telephone Data Service
(Octophon F400/650 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Communicating with PC Applications over a CSTA Interface . . . . . . . . . . . . . . . . . . . . . . . . 80
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Sensors (Octophon F200/400 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Radio Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Enhanced Paging Equipment (Octopus F650 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Using Other Team Functions . . . . . . . . . . . . . . . . . . . . 83
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Activating and Deactivating a Ringing Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Team and Executive/Secretary
Functions With Trunk Keys. . . . . . . . . . . . . . . . . . . . . . 88
Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Answering Calls With Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . . . . . . . . . . . . . . . . . 89
Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
MULAP Conference Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using DSS Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using DSS Keys to Answer Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Transferring a Call in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Joining or Leaving a Group Call
(Not for the Executive Telephone in an Executive/Secretary Team) . . . . . . . . . . . . . . . . . . . 94
Transferring Calls Directly to the Executive
(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . 96
Testing the Telephone Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
7
Contents
Special Functions in the LAN . . . . . . . . . . . . . . . . . . . . 97
Leaving a Hunt Group/Group Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Activating and Deactivating a Ringing Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Advanced Options for Telephone Operation . . . . . . 103
Entering text via the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Different Displays
(Octopus F900 Environment) . . . . . . . . . . . . . . . . . . . 104
Labeling, Documentation and Accessories . . . . . . . 106
Labeling Key Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Contacts for Resolving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Overview of Functions/Codes (Alphabetical) . . . . . . 117
8
Basic operating instructions
Basic operating instructions
Octophon
Function keys 12 12 19
Full-duplex speakerphone feature -
Illuminated display - -
Headset port - -
USB interface
Interface for add-on equipment
Option bays 1 1 2
[1] The name and model of your telephone are printed on the base.
1
F20 F30 F40
;;
;;;
;;;
Octophon F40 control panel with Octophon F key module
Key field - fixed function keys:
Program/Service
Speaker for open
listening
and ring tones
Handset
Iluminated Display,
2 lines with
24 chars
Redial
Mute or Internal
Speaker
Keypad
LEDs
Key field - freely programmable keys
;
;
Keys for
telephone settings
Keys for scrolling to
functions
Fixed function
key:
Release
Key for confirming
a function
Octophon F key module with
programmable keys
Microphone for speakerphone mode
9
Basic operating instructions
Step by Step
How to Use these Operating Instructions
You will find a graphic representation of the steps in logical sequence
in the left column. Below is an explanation of the symbols:
n
Lift the handset (off-hook).
t
Replace the handset (on-hook).
s
Conduct a call.
o
Enter a telephone number or code.
Start conference?
Display contrast?
>
Please dial
Return to held call?
Program/Service
Speaker
dd
u
or
v
:
:
>
Enter the code.
Press volume controls on the telephone.
Press the key.
Press the illuminated key.
Press the flashing key.
The option appears on the screen.
Press the
Search for an option.
Press the
until the option appears on the screen.
Then press the
:
key to confirm your selection.
< >
keys,
:
key to confirm your selection.
Screen Displays
Line 1 displays prompts or acknowledgment
messages, depending on the situation.
Line 2 displays functions that you can confirm by pressing
symbol ">" appears on the right, you can press
further options.
< >
:
. If the
to access
10
Step by Step
Basic operating instructions
Accessing Functions
... Interactively
You can select some functions while the telephone is idle,
for example:
Forwarding on
>
Callback
Send message
>
#0=Reset services?
>
Program/Service
:
:
or
:
:
or
rd
Use
< >
You can select other functions directly depending on the situation.
Example: you call a number, but the line is busy:
Press : to confirm.
Use
< >
to scroll to a function and press : to execute it.
to scroll to a function and press : to execute it.
... Via the Program/Service Menu
First press the "Program/Service" key. You then see a list of selection
options, such as: "#0=Reset services" Æ page 75.
Press the key.
Use
< >
Enter the code directly.
The Quick-Reference Operating Instructions contain a list of codes.
However, they are also displayed on screen along with the corresponding function.
to scroll to a function and press : to execute it.
... With Function Keys
If you saved a function on a key Æ page 55, you can access it directly
as follows:
Press the Mute key to execute the function.
11
Basic operating instructions
Functions You Can Use
Basic and Enhanced Functions
You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys.
Additional Team and Executive/Secretary Functions
Æ page 88f.
To help working and project groups work together more efficiently, the service technician
can configure a variety of team functions, depending on your preferences when working in
the team. You can use these team functions in addition to the basic and enhanced functions.
In addition to call pickup, hunting groups (group call), and call distribution groups, you can
also set up teams with multiple lines per telephone.
You can tell if a telephone has trunk keys if your station number and the numbers of your colleagues are programmed on trunk keys. You can access all lines and can also conduct different calls simultaneously on multiple lines.
Another team function category includes the executive/secretary
functions,which are configured by the service technician. You can use executive and secretary functions in addition to the basic and enhanced functions as well as other team functions.
An executive/secretary telephone has DSS keys for the executive or secretary, trunk keys for
the executive and secretary, as well as ring transfer keys.
Using the Telephone Efficiently
• You probably have certain colleagues or external parties with whom you talk on the
phone especially frequently. To dial these numbers faster and more conveniently, you
can save them on keys
(Saving station numbers for repertory dialing on keys Æ page 24).
• All too often you reach a busy line when dialing a number. Amid the confusion of your
working day, it’s easy to forget to try the number again later on. To avoid this, make it a
habit to use the "Callback" Æ page 22 function.
12
Step by Step
Making Calls – Basic Functions
Making Calls – Basic Functions
Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone rings once
every four seconds (single-tone sequence).
• When you receive an external call, your telephone rings twice in
rapid succession every four seconds (dual-tone sequence).
• When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds
(triple-tone sequence).
• If a call is waiting, you hear a short tone (beep) every six seconds.
Your service personnel can adjust the ring cadence for external and internal calls for you. In other words, different ring cadences can be set for different internal callers.
Speaker
u
or
The number or the name of the caller appears on the display.
Answering a Call With the Handset
The telephone rings. The caller appears on the screen.
n
Lift the handset.
v
Raise or lower the volume. Keep pressing the key until the desired volume is set.
Answering a Call with the Speaker
(Speakerphone Mode)
This function is not available with Octophon F20.
The telephone rings. The caller appears on the screen.
Press the key. The LED lights up.
Speakerphone mode.
u
or
v
Raise or lower the volume. Keep pressing the key until the desired volume is set.
13
Making Calls – Basic Functions
Step by Step
Ending the call:
Speaker
Speaker
Release
and
Press the key. The LED goes out.
or
Press the key.
Notes on speakerphone mode:
• Tell the other party that you are using speakerphone mode.
• The speakerphone works bests at a low receiving volume.
• The ideal distance between the user and the telephone set in
speakerphone mode is about 50 cm (approx. 20 inches).
Switching to Speakerphone Mode
This function is not available with Octophon F20.
Precondition: You are conducting a call with the handset.
t
Hold down the key and replace the handset.
Then release the key and continue the call.
Speaker
n
and
Switching to the Handset
This function is not available with Octophon F20.
Precondition: You are e ngag ed in a call in speakerphone mode.
s
Lift the handset. Continue the call.
Open Listening in the Room During a Call
You can let other people in the room join in on the call. Let the other
party know that you have turned on the speaker.
Precondition: You are conducting a call with the handset.
Activating ring transfer:
Press the key. The LED lights up.
Deactivating this function:
Speaker
14
Press the key. The LED goes out.
Step by Step
Making Calls – Basic Functions
Making Calls
Off-Hook Dialing
n
Lift the handset.
o
Internal calls: Enter the station number.
External calls: Enter the external code and the station number.
The called party does not answer or is busy:
t
Replace the handset.
On-Hook Dialing
Speaker
o
Internal calls: Enter the station number.
External calls: Enter the external code and the station number.
The other party answers with speaker:
n
Lift the handset.
or On-hook: Use speakerphone mode (not available with
Octophon F20).
The called party does not answer or is busy:
Press the key. The LED goes out.
Your system may also be programmed so that you have to
press the Internal key before you dial an internal number.
To call an external party, you have to enter an external code
before dialing the party’s telephone number (Prime Line is
not active; contact your service personnel).
Ending the call
Release
t
Replace the handset.
or
Press the key.
15
Making Calls – Basic Functions
Step by Step
Redialing a Number
The last three external telephone numbers dialed are stored automatically.
You can redial them simply by pressing a key.
The station number appears on your screen for two seconds and is
then dialed.
>
Next?
Next?
Call?
Redial
Redial
Press the key once to dial the number last dialed.
Press the key twice to dial the next to the last number dialed.
Press the key three times to dial the third-to-the-last number dialed.
Displaying and dialing saved station numbers
Press the key.
:
Press the "OK" dialog key within two seconds to confirm your choice.
:
The next stored number is displayed. Press the "OK" dialog key to
confirm four selection.
Select and confirm.
:
If this feature is configured (contact your service personnel),
account codes entered are also saved Æ page 63.
16
Step by Step
Making Calls – Basic Functions
Turning the Microphone On and Off
To prevent the other party from listening in while you consult with
someone in your office, you can temporarily switch off the handset
microphone or the handsfree microphone. You can also switch on
the handsfree microphone to answer an announcement via the telephone speaker (speaker call, Æ page 30).
Speakerphone mode is not available with Octophon F20.
Precondition: You are conducting a call. The microphone is switched
on.
>
>
Mute
Mute
Mute on?
Mute off?
Program/Service
qif
or
rif
Press the key. The LED lights up.
or
Press the illuminated key. The LED goes out.
or
Select and confirm.
:
or
:
or
Press the key. The LED lights up.
Enter the code for "on" or "off".
17
Making Calls – Basic Functions
Step by Step
Calling a Second Party
(Consultation Hold)
You can call a second party while engaged in a call. The first party is
placed on hold.
Consult?
Return to held call?
Quit and return?
Program/Service
Toggle/Connect?
>
Program/Service
Conference?
>
Program/Service
:
o
:
:
qd
:
qf
:
qg
Confirm.
Call the second party.
Return to the first party:
Confirm.
or
or
Press the key. The LED lights up. Enter the code. The LED goes out.
Switching to the Party on Hold (Toggle)
Select and confirm.
or
Press the key. The LED lights up. Enter the code. The LED goes out.
Combine the calling parties into a three-party conference
Select and confirm.
or
Press the key. The LED lights up. Enter the code. The LED goes out.
Transfer?
>
Consult?
Transfer?
>
18
Connecting the other parties to each other
Select and confirm.
:
Transferring a Call
If the person you are speaking to wants to talk to another colleague
of yours, you can transfer the call that colleague.
:
Confirm.
o
Enter the number of the party to which you want to transfer the call.
s
Announce the call, if necessary.
t
Replace the handset.
or
Select and confirm1.
:
[1] ”Different Displays (Octopus F900 Environment)”
Æ Page 104
Step by Step
Making Calls – Basic Functions
Call Forwarding
Using Variable Call Forwarding
You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)
Special features must be taken into consideration if your telephone operates with Octopus F IP-Netpackage (system networking via PC network) Æ page 98!
Forwarding on?
>
1=all calls?
2=external calls only?
>
3=internal calls only?
>
Save?
Forwarding off?
>
e
qe
or f or
re
Select and confirm.
:
or
Enter the code.
:
Select and confirm.
or
:
or
:
or
g
Enter the code.
o
Enter the number of the telephone that is ringing.
:
Confirm.
Deactivating call forwarding:
Select and confirm.
:
or
Enter the code.
When call forwarding is active, a special dial tone sounds
when you lift the handset.
If DID DTMF is active (contact your service personnel), you
can also forward calls to this destination.
Destinations: fax = 870, DID = 871, fax DID = 872.
If you are a call forwarding destination, your display will show
the station number or the name of the originator on the upper
line and that of the caller on the lower line.
19
Making Calls – Basic Functions
Step by Step
Using Call Forwarding No Reply (CFNR)
Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are received while another call is ongoing can be automatically forwarded to a specified telephone.
More features?
>
CFNR on?
>
Save entry?
More features?
>
CFNR off?
>
Program/Service
qhmi
Program/Service
rhmi
:
:
o
:
:
:
Press the key. The LED lights up.
Select and confirm.
Select and confirm.
or
Enter the code.
Enter the destination number.
• Enter the internal station number for internal destinations
• Enter the external code and the external station number for external destinations
Confirm.
Deactivating Call Forwarding No Reply:
Press the key. The LED lights up.
Select and confirm.
Select and confirm.
or
Enter the code.
Delete?
:
Confirm.
If CFNR is enabled, the following briefly appears on the display when you replace the handset: "CFNR to: ...".
20
Step by Step
Making Calls – Basic Functions
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers
(MSN)
If this function has been configured (contact your service personnel),
you can forward calls to your assigned multiple subscriber number
(MSN) (DID number) directly within the carrier network.
For example, you can forward your phone line to your home phone after business hours.
Trunk FWD on?
>
1=immediate?
2=on no answer?
>
3= on busy?
>
Save?
e
or f or
:
or
qjh
:
or
:
or
:
or
g
o
o
:
Select and confirm.
Enter the code.
Select and confirm the line type you wish to use.
Enter the code.
Enter your DID number.
Enter the destination number (without the external code).
Confirm.
Deactivating call forwarding:
Forwarding - trunk off
>
rjh
e
or f or
Select and confirm.
:
or
Enter the code.
:
Confirm the displayed call forwarding type.
or
g
Enter the activated call forwarding type.
o
Enter your DID number.
21
Making Calls – Basic Functions
Step by Step
Using Callback
If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts
to reach the user.
You receive a callback,
• When the other party is no longer busy
• When the user who did not answer has conducted another call.
When configured (contact your service personnel), all callback requests are automatically deleted overnight.
Storing a Callback
Precondition: You have reached a busy line or no one answers.
Callback
View callbacks?
>
Next callback
>
Speaker
:
or
qil
n
or
:
or
ril
:
Confirm.
Enter the code.
Answering a Callback
Precondition: A callback was saved. Your telephone rings. "Callback:
..." appears on the display.
Lift the handset.
Press the key. The LED lights up.
You hear a ring tone.
Checking and Canceling a Saved Callback
Select and confirm1.
Enter the code.
Select the displayed function and press the "OK" dialog key to display
additional entries.
Delete?
22
Deleting a displayed entry:
:
Press the "OK" dialog key to confirm your selection.
[1] ”Different Displays (Octopus F900 Environment)”
Æ Page 104
Step by Step
>
Exit?
Program/Service
Speaker
Ending callback display:
Select and confirm.
:
or
Press the key. The LED goes out.
or
Press the key. The LED goes out.
Making Calls – Basic Functions
23
Making Calls – Basic Functions
Step by Step
Saving Repertory Dialing Numbers on
aKey
You can save frequently-dialed station numbers on programmable
key s that are u nassign ed by default. The key s c an be p rog ra mme d on
two separate levels (switching levels, saving the Shift key Æ Page 55)
if a LED display is not saved for either station number (=Save without
LED).
In addit ion, the ke ys can be p rog ra mmed on two se parate le vels if you
have configured a key as the "switching" key (Shift key Æ Page 55).
Depending on the key assignment and programming of your system
("Extended Key Functionality"; refer to relevant service personnel),
dual-level key assignment permits several assignment combinations.
Corresponding displays guide you through this process Æ Page 110.
If you save internal station numbers, you can save a LED display
(=Save with LED) that signals various states Æ Page 56, Æ Page 93 .
You cannot program the second level if you saved a station number
with LED display.
>
>
>
Program/Service
91=Prog. feature key?
*
+=Next layer?
Change key?
Repdial key?
Previous?
:
or
qme
If applicable
:
:
:
o
:
Press the key. The LED lights up.
Select and confirm.
Enter the code.
Press the key. If the key is already in use, its assignment appears on
the screen.
Select and confirm to save the station number on the second layer.
Confirm.
Confirm.
Enter the station number.
If you make a mistake:
Select and confirm. This deletes all entered digits.
The system telephone automatically reco gn izes i f you want to sav e a n
internal or an external station number.
The options "Save without LED" or "Save with LED" are only available
for internal station numbers.
Save with LED?
Save without LED?
>
24
:
Confirm.
or
:
Select and confirm to save the repdial key without LED display.
Step by Step
Making Calls – Basic Functions
>
>
Exit?
Another key?
Clear key?
:
Confirm.
or
:
Select and confirm.
or
:
Select and confirm.
Simply press the key to dial a stored telephone number
Æ page 25.
You can do this while a call is in progress.
For information on display messages when saving station
numbers Æ Page 110.
Using Repertory Dialing Keys
Precondition: You have saved a station number on a repertory dialing
key Æ page 24.
Press the key on which the number is saved.
If the station number is located on the second level, first press "Shift".
You can also press the repertory dial key during a call. This
automatically sets up a consultation Æ page 18.
25
Making Calls – Basic Functions
Step by Step
u
or
Telephone Settings
Adjusting the Ring Volume
v
Press these keys while the phone is idle.
>
Ring volume?
Ring tone?
u
u
u
or
or
or
:
Confirm.
v
To raise or lower the volume: Keep pressing the keys until the desired
volume is set.
:
Save.
Adjusting the Ring Tone
v
Press these keys while the phone is idle.
Select and confirm.
:
v
To adjust the ring tone: Keep pressing the keys until the desired tone
is set.
:
Save.
Adjusting the Attention Ring Volume
If you belong to a team that uses trunk keys, the telephone can alert
you to other calls in the team even when you are engaged in another
call Æ page 94. You hear the attention ring.
u
or
Attention Ring Vol?
>
u
or
26
v
Press one of these keys while the phone is idle.
Select and confirm.
:
v
To raise or lower the volume: Keep pressing the keys until the desired
volume is set.
:
Save.
Step by Step
u
or
Making Calls – Basic Functions
Adjusting the Speakerphone to the Room Acoustics
This function is not available with Octophon F20.
To help the other party understand you clearly while you are talking
into the microphone, you can adjust the telephone to the acoustics in
your environment: "Quiet room", "Normal room" and "Noisy room".
v
Press one of these keys while the phone is idle.
Speakerphone mode?
>
:
u
or
v
:
u
or
v
u
or v simultaneously Save.
Select and confirm.
To set the room type: Keep pressing these keys until the setting you
want appears on the screen.
Save.
Adjusting the Receiving Volume During a Call
You are engaged in a call.
To raise or lower the volume: Keep pressing the keys until the desired
volume is set.
Adjusting the Display to a Comfortable Reading
Angle
You can swivel the display unit. Adjust the display unit so that you can
clearly read the screen.
Display backlight
This function is only available with Octophon F40.
When operating Octophon F40, e.g. when dialling a call number, a
display backlight switches on automatically. The backlight switches
off automatically a few seconds after the last action is completed.
27
Making Calls – Basic Functions
Step by Step
u
or
Adjusting the display contrast
The display has four contrast levels that you can set according to your
light conditions.
v
Press one of the keys while the phone is idle.
Display contrast?
>
More features?
>
>
>
48= Select language?
*
15=Spanish?
Program/Service
qhl
u
or
Select and confirm.
:
v
Change the display contrast. Press the key repeatedly until the desired level is obtained.
:
Save.
Selecting the Language of Screen Prompts
Press the key. The LED lights up.
Confirm.
:
Confirm.
:
or
Enter the code.
Select the language you wish to use (such as "Spanish") and press
:
the "OK" dialog key to confirm.
28
Step by Step
Making Calls – Convenience Functions
Making Calls – Convenience Functions
Answering Calls
Accepting a Specific Call for Your Colleague
You hear another telephone ring.
>
>
>
Program/Service
59=Pickup - directed?
*
Next?
Accept call?
:
or
qim
If applicable
:
:
or
o
or
Press the key. The LED lights up.
Select and confirm1.
Enter the code.
A called station appears on the screen.
Select and confirm until you see the station you want.
Confirm.
If you know the number of the telephone that is ringing, enter it directly.
Press the flashing key.
Accepting calls in a team Æ page 85.
Release
Rejecting Calls
You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel).
The telephone rings. The caller is displayed.
Press the key.
If a call cannot be rejected, your telephone will continue to ring. The
message "Feature not available" is displayed (e.g in the case of recalls).
[1] ”Different Displays (Octopus F900 Environment)”
Æ Page 104
29
Making Calls – Convenience Functi ons
Step by Step
n
or
Mute off?
Mute
:
or
Using the Speakerphone
A colleague addresses you directly over the speaker with a speaker
call. You hear a tone before the announcement. The other party’s
name or station number appears on the screen.
You can conduct the call with the handset or in speakerphone mode.
Speakerphone mode is not available with
Octophon F20.
Lift the handset and answer the call.
Press the "OK" key to confirm your selection and answer the call.
Press the key and answer the call.
HF answerback on?
>
HF answerback off?
>
qmj
or
rmj
If handsfree answerback is enabled (see below), you do not
need to switch on the microphone - you can answer directly.
You can answer immediately in speakerphone mode.
If handsfree answerback is disabled (default setting), follow
the procedure described above.
Placing a speaker call to a colleague Æ page 42.
Enabling and Disabling Handsfree Answerback
Select and confirm.
:
or
:
or
Enter the code for "on" or "off".
30
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