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Chapter 5
Maintenance & Troubleshooting
Devices are designed to give years of trouble-free performance. No
routine maintenance is required.
The most common problems are listed below, along with likely causes
and solutions. If a solution to your problem cannot be found here, contact
your dealer or an authorized Facets Service Agent.
Rectify the reason for the
fuse blowing, then
unscrew the end of power
cord plug and replace the
old fuse with a new 2-amp
one.
The fuse is blown.
Power doesn’t turn on.
Symptom Cause Action
Re-boot the system.
Alerts don’t stop, or the
system doesn’t proceed.
System error.
You can not position your
vehicle, or the positioning
error is large.
Satellite signals are
blocked by obstacles.
Windshield film is too dark.
Keep driving until
reception improves.
Relocate your device.
Ask for professional help
to make a small hole
above the device on the
film.
One Year Limited Warranty
For period of one year from the date of first consumer purchase, Facets Product Design and
Development Limited will, without charge, repair or replace, at its option, defective TMG products
upon delivery to Facets Service Department or an authorized Facets Service Agent, accompanied by
proof of the date of first consumer purchase from an authorized dealer, such as a duplicated copy of
a sales receipt.
The customer has to pay shipping charges to deliver the product for service. The return charge will
be at our expense, if the product is proven to be under warranty. For efficiency reason, be sure to
talk to one of our service representatives first, either through phone, e-mail or forum, before shipping
the product for service. From our experience, most problems can be solved by our representative’s
instructions. Our authorized dealers and service agents can be found on our website at www.TMGFACETS.com
This limited warranty does not apply:
1. To any product damaged by accident;
2. In the event of misuse or abuse of the product or as a result of unauthorized alterations or repairs;
3. If the serial number has been altered, defaced or removed.
All implied warranties, including warranties of merchantability and fitness for a particular purpose are
limited in duration to the length of this warranty. Facets shall not be liable for any incidental,
consequential or other damages; including, without limitation, damages resulting from loss of use or
cost of installation.
It is the user’s responsibility to use the product prudently and responsibly. This product is intended to
be used only as a travel aid and must not be used for a precise measurement of direction or
distance.
License Agreement
TMG products are made by Facets Product Design and Development Ltd. in Taiwan. Facets and its
licensors grant to the purchaser a non-transferable, non-exclusive license to use the software and
data installed on Facets’ products and the related documentation solely for personal use only on
such Facets products.
The purchaser should not copy, reverse engineer, translate, port, modify or make derivative works of
the software and data. The purchaser should not loan, rent, disclose, publish, sell, assign, lease,
sublicense, market or otherwise transfer the software and data or use it in any manner not expressly
authorized by this agreement.
By using this product, the purchaser agrees to be bound by the terms and conditions of this license
agreement.
Facets and its licensors shall retain all copyright, trade secret, patent and other proprietary
ownership rights in the software and data. The software and data is copyrighted and may not be
copied, even if modified or merged with other products. The purchaser shall not alter or remove any
copyright notice or proprietary legend contained in or on the software and data.
The purchaser may transfer all of his/her license rights in the software, data, the related documentation and a copy of this License Agreement to another party, provided that the party reads and agrees
to accept the terms and conditions of this License Agreement.
The software and data are provided to the purchaser “AS IS”. Facets and its licensors make and you
receive no warranty for the software and data, whether express or implied, and all warranties of
merchantability and fitness for any particular purpose for the software and data are expressly
excluded.
The software and data is complex. Facets and its licensors intend to provide their customers the
most complete and accurate information available at a reasonable cost from government and private
data sources. However, all data sources have limitations and some have inaccuracies or are
incomplete in some degree. As such, Facets and its licensors do not make any warranty regarding
the accuracy or completeness of data used by this product and shall not be liable to the user for any
incidental, consequential, special, indirect or exemplary damages including any fine, civil or criminal
penalties arising from the use of the product.