TM RGX4400 Work Instructions
SYSTEM TECHNOLOGY
Doc. No.:
ST/WI/RG/RGX4400
Revision No: 1.0
WORK INSTRUCTION
FOR
RESIDENTIAL GATEWAY
RGX4400
SYSTEM TECHNOLOGY
Doc. No.:
ST/WI/RG/RGX4400
Revision No: 1.0
_______________________________________________________________________________________
For internal (TM) only
Table of Contents
1. OBJECTIVE ...................................................................................................................... - 1 -
2. INTRODUCTION .............................................................................................................. - 1 -
3. SCOPE ............................................................................................................................. - 1 -
4. RESIDENTIAL GATEWAY DETAILS ..................................................................................... - 2 -
5. PRE-REQUISITE ............................................................................................................... - 3 -
5.1. Package Contents ..................................................................................................................................................................................... 3
5.2. System Requirement .............................................................................................................................................................................. 3
Features ........................................................................................................................................................................................ 3
Application ............................................................................................................................................................................ - 3 -
5.3. Safety Precautions ............................................................................................................................................................................. - 4 -
5.4. Hardware Description and Installation .......................................................................................................................................... 5
Front Panel & LED Status ........................................................................................................................................................
Rear Panel & Interfaces Description ..................................................................................................................................
5.5 Installation .................................................................................................................................................................................................. 7
Hardware Installation ............................................................................................................................................................. 7
Wireless Installation Considerations ............................................................................................................................... 7
Roaming ........................................................................................................................................................................................ 8
6. WEB CONFIGURATION ........................................................................................................ 9
6.1. Logging in to the wireless Router ..................................................................................................................................................... 9
6.1.1 Esay Setup .......................................................................................................................................................................... 9
6.1.2 Configuration of Dynamic Account ...................................................................................................................... 10
6.1.3 Configuration of Static Account ............................................................................................................................. 11
6.2. LAN Setup ................................................................................................................................................................................................. 12
6.2.1 LAN Basic ........................................................................................................................................................................ 12
6.2.2 IPVPN ................................................................................................................................................................................ 13
6.2.3 WAN ................................................................................................................................................................................... 14
6.2.4 Port Mapping ................................................................................................................................................................. 17
6.2.5 IP VLAN TAG .................................................................................................................................................................. 19
6.2.6 IPv6 LAN .......................................................................................................................................................................... 20
6.3. Wireless Configuration ....................................................................................................................................................................... 21
6.3.1 2.4GHz Basic Configuration....…………….……………………………………………………………………………....21
6.3.2 WLAN Advanced Setting……………………………………………………………………………………………………23
6.3.3 WLAN Security Settings…………………………………………………………………………………………………….24
6.3.4 WLAN Access Control………………………………………………………………………………………………………..25
6.3.5 WI-FI Protected Setup……………………………………………………………………………………………………….26
6.3.6 5GHz Basic Configuration………………………………………………………………………………………………….27
6.3.2 WLAN Advanced Setting…………………………………………………………………………………………………….29
6.3.3 WLAN Security Settings……………………………………………………………………………………………………..30
6.3.5 WI-FI Protected Setup………………………………………………………………………………………………………..32
6.4. Service Configuration .......................................................................................................................................................................... 33
6.4.1 DHCP .................................................................................................................................................................................. 33
6.4.2 DHCPv6 ............................................................................................................................................................................. 35
6.4.3 UPNP .................................................................................................................................................................................. 35
6.4.5 RIP ...................................................................................................................................................................................... 35
6.4.6 DLNA .................................................................................................................................................................................. 36
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6.4.6 IGMP Proxy ..................................................................................................................................................................... 36
6.4.7 IGMP Snooping .............................................................................................................................................................. 36
6.4.8 MLD Proxy ....................................................................................................................................................................... 37
6.4.9 MLD Snooping ............................................................................................................................................................... 37
6.4.10 DNS Server ................................................................................................................................................................... 37
6.4.11 Dynamic DNS ............................................................................................................................................................... 38
6.5. Firewall Configuration ........................................................................................................................................................................ 39
6.5.1 ALG ..................................................................................................................................................................................... 39
6.5.2 MAC Filtering ................................................................................................................................................................. 39
6.5.3 Port Forwarding ........................................................................................................................................................... 40
6.5.4 URL Blocking .................................................................................................................................................................. 41
6.5.5 Schedule ........................................................................................................................................................................... 42
6.5.6 Domain Blocking .......................................................................................................................................................... 42
6.5.6 DoS ...................................................................................................................................................................................... 42
6.5.8 DMZ .................................................................................................................................................................................... 43
6.5.9 IPv4/Port Filtering ...................................................................................................................................................... 43
6.5.9 IPv6/Port Filtering ...................................................................................................................................................... 44
6.6. Advanced Configuration ..................................................................................................................................................................... 45
6.6.1 Static route ...................................................................................................................................................................... 45
6.6.2 SNMP ................................................................................................................................................................................. 46
6.6.3 Remote Access ............................................................................................................................................................... 46
6.6.4 IP UNNumber ................................................................................................................................................................. 47
6.6.5 QoS ...................................................................................................................................................................................... 47
6.6.6 QoS Classification ......................................................................................................................................................... 48
6.6.7 Traffic Shaping .............................................................................................................................................................. 48
6.6.8 RADVD .............................................................................................................................................................................. 49
6.6.9 Print Server..................................................................................................................................................................... 49
6.6.10 FTP Server .................................................................................................................................................................... 50
6.6.11 Download Master ...................................................................................................................................................... 50
6.6.12 Download Master BiT .............................................................................................................................................. 51
6.7. Maintenance ............................................................................................................................................................................................ 52
6.7.1 Reset/Reboot ................................................................................................................................................................. 52
6.7.2 Backup/Restore ............................................................................................................................................................ 52
6.7.3 System Log ...................................................................................................................................................................... 52
6.7.4 Password ......................................................................................................................................................................... 53
6.7.5 Firmware Upgrade ...................................................................................................................................................... 53
6.7.6 ACL ..................................................................................................................................................................................... 53
6.7.7 Time Zone ........................................................................................................................................................................ 54
6.7.8 TR-069 .............................................................................................................................................................................. 54
6.7.9 Ping & Ping6 ................................................................................................................................................................... 55
6.7.10 Tracert & Tracert6 .................................................................................................................................................... 55
6.8. Status .......................................................................................................................................................................................................... 56
6.8.1 Device Status ................................................................................................................................................................... 56
6.8.2 IPv6 ..................................................................................................................................................................................... 56
6.8.3 WLAN Status of 2.4 GHz ............................................................................................................................................. 57
6.8.4 WLAN Status of 5 GHz ................................................................................................................................................. 57
6.8.5 Interface Statistic .......................................................................................................................................................... 58
6.8.6 USB Status ........................................................................................................................................................................ 58
6.8.7 ARP Table ......................................................................................................................................................................... 59
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7. CONFIGURING THE IP ADDRESS IN WINDOWS XP .............................................................. 60
8. TROUBLESHOOTING .......................................................................................................... 62
9. NETWORKING BASICS ....................................................................................................... 65
9.1. Checking Your IP Address ................................................................................................................................................................. 65
9.2. Statically Assigning an IP Address ................................................................................................................................................. 66
10. TECHNICAL SPECIFICATIONS ............................................................................................... 67
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1. OBJECTIVE
The objective of this document is to carry out the Work Instruction (WI) GUI to provide stepby-step instruction for customer to ensure inter-connection between the Residential
Gateway GUI user configuration and Internet network. This is a mandatory requirement for
all customer equipment before it is connected to UNIFI services.
2. INTRODUCTION
Thank you for purchasing the RGX4400.
The RGX4400 delivers next generation wireless speed and coverage to all your Wi-Fi
devices, offering dual-band Gigabit wireless with all-new 802.11ac Wi-Fi. Its powerful dualcore CPU provides the best performance in both 2.4GHz and 5GHz. The 5GHz band works
at up to 867Mbps, while the 2.4GHz frequency tops 300Mbps, serving an incredible
combined bandwidth of 1167Mbps
The RGX4400 also provides secure wireless communication. It supports not only 64/128-bits
WEP, but also up-to-date encryptions including WPA/WPA2-PSK with TKIP/AES, wireless
MAC filtering and SSID broadcast control to consolidate the wireless network security and
prevent unauthorized wireless connection.
The Web-based user interface of the RGX4400 makes it extremely easy to install and
manage the network. The wireless router supports both DHCP client and server, enabling
system administrators to easily integrate this wireless router into existing network
environments, as well as manage IP assignment, without reconfiguring other stations.
3. SCOPE
This document defines and details the Work Instruction (WI) and implemented technical
support for GUI via configuration mode as defined below:
a. Allowed synchronize to network
To ensure the Residential Gateway is able to synchronize with Public network
(wireless or wired connection) and Private network (wireless connection only) to be
connected simultaneously.
b. Dynamic IP Address & Static IP Address
To ensure the RG is able to support Dynamic IP address and Static IP address.
c. Internet Service (on IPv6)
To ensure the RG is able to surf the Internet without any limitation on IPv6 network.
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4. RESIDENTIAL GATEWAY DETAILS
Below are the details of the Residential Gateway:
NO
DESCRIPTION
ADSL MODEM INFORMATION
1
Model name
Residential Gateway RGX4400
2
The colour of RG
Silver Matte
3
Country of origin
China
4
Firmware version
Ver. 2.0.9
5
Input Voltage DC (Vdc) and current
(A)
Input: 100~240 V AC, 50/60 Hz
Output: 12 V DC, 12.0 A
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5. PRE-REQUISITE
The following set up is used to carry out the test:
5.1. Package Contents
Please check whether your package list includes the following items:
RGX4400 x1
Power adapter x1
Quick installation guide (QIG) x 1
CD-ROM (DIY Setup Wizard and User Manual) x 1
Blue RJ45 cable x 3
Red Ethernet cable x 1
Yellow RJ-45 cable x 1
Faulty check list x 1
Warranty card x 1
Device info sticker x 3
Note: Using a power supply with a different voltage rating other than the one included with the RGX4400
may cause damage and void the warranty for this product.
5.2. System Requirement
Recommended system requirements are as follows:
Pentium 600 MHz or higher
Memory: 128MB or higher
10M base-T Ethernet or higher
Windows 9X, Windows 2000, Windows XP, Windows ME, Windows NT,
Windows 7, Macintosh OS, and Google OS.
Ethernet network card
Features:
TV over IP (IPTV)
Supports Green WLAN, Energy Efficient Ethernet.
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Supports IPv6
WiFi Protection Setup (WPS)
TR-069
Universal Plug and Play (UPnP)
DHCP Server/Client
64/128-bit WEP, WPA/WPA2-PSK and TKIP/AES
Higher data rate broadband sharing
Supports multiple DDNSs.
Quality of Service (QoS) control
Application:
Home and SOHO wireless gateway
Small enterprises
Interactive Television (iTV)
High rate broadband sharing
Broadband Ethernet access
Audio and video streaming and transmission
PC file and application sharing
Network and online gaming
5.3. Safety Cautions
The following instructions are to protect the device from risks and damage caused by
fire and electric power:
Use the type of power that the manual marks.
Use the power adapter in the package.
An overburden power outlet or damaged lines and plugs may cause electric shock
or fire accident. Check the power cords regularly. If you find any damage, replace it
at once.
Proper space left for heat dissipation is necessary to avoid overheating. The holes
on the device are designed for heat dissipation to ensure running normally. Do not
cover these heat dissipation holes.
Do not put this device close to a heat source or high temperature place. Avoid the
device direct exposing sunshine.
Do not put this device close to over damp place. Do not spill any fluid on this
device.
Do not connect this device to PC or electronic product, unless our customer
engineer or your broadband provider instructs you to do this, because any wrong
connection may cause power or fire risk.
Do not place this device on an unstable surface or support.
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5.4. Hardware Description
Front Panel & LED Status
Note: Figures in this document are for reference only.
Figure1: Front Panel
The following table describes LEDs of the wireless router.
Indicator
Color
Status
Description
Power (TM Logo)
Red
On
POST testing (60s) is in progress or the device is not
running normally.
White
On
The device is running normally.
Off
Power is off or the device is down.
LAN 4/3/2/1
White
On
LAN connection succeeds.
Blinking
Data is being transmitted through the LAN interface.
Off
No LAN connection.
2.4GHz
White
On
2.4Ghz is Enabled.
Blinking
Data is being transmitted through the 2.4Ghz interface
Off
2.4Ghz is Disabled.
5Ghz
White
On
5Ghz is Enabled.
Blinking
Data is being transmitted through the 5Ghz interface.
Off
5Ghz is Disabled.
INTERNET
Red
On
Internet connection failed.
White
On
Internet line is connected.
Blinking
Data transmission.
Off
Internet line is disconnected.
WAN
White
On
WAN connection succeeds.
Blinking
Data is being transmitted through the WAN interface.
Off
No WAN connection.
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Rear Panel and Interface Description
Figure 2 Rear Panel
The following table describes the interfaces of the device.
Interface/Button
Description
WPS SETUP
This button is used for enabling WPS PBC mode. If WPS is enabled,
press this button, and then the wireless router starts to accept negotiation
of PBC mode.
Reset
Default the modem as the factory setting.
LAN1—LAN4
LAN interface, for connecting a hub, switch, or computer on LAN.
WAN
WAN interface, for connecting WAN or an uplink network device.
USB 2.0
USB interface, for connecting the USB 2.0 device.
USB 3.0
USB interface, for connecting the USB 3.0 device.
Power
Power socket, for connecting the power adapter.
On/Off
Turn on or off the power supply
Caution:
Do not press the Reset button unless you want to clear the current settings. The Reset
button is in a small circular hole on the rear panel. If you want to restore the default
settings, please press the Reset button gently for 10 seconds with a fine needle inserted
into the hole and then release the button. The system reboots and returns to the factory
defaults.
Warning:
The power specification is 12V DC, 2.0A. If the power adapter does not match the
specification, it may damage the device.
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5.5. Installation
This is a step-by-step configuration requirement to connecting RGX4400 as defined below:
Hardware Installation
This section will walk you through the installation process. Placement of the wireless router
is very important. Do not place the router in an enclosed area such as a closet, cabinet or in
the attic or garage.
Wireless Installation Considerations
Designed to go up to 100 meters indoors and up to 300 meters outdoors, the wireless router
lets you access your network using a wireless connection from virtually anywhere within the
operating range of your wireless network. However, the number, thickness and location of
walls, ceilings, or other objects that the wireless signals must pass through, may limit the
signal range. Typical ranges vary depending on the types of materials and background radio
frequency (RF) noise in your home or business. To maximize the wireless range of the
router, pay attention to the following basic guidelines:
Keep the number of walls and ceilings between the RGX4400 router and other
network devices to a minimum.
Be aware of the direct line between network devices. Position devices so that the
signal will travel straight through a wall or ceiling (instead of at an angle) for better
reception.
Building materials make a difference. Try to position the wireless Router so that the
signal passes through drywall or open doorways.
Keep your product away from electrical devices or appliances that generate RF noise.
Place the Router on a shelf or desktop. Ideally, you should be able to see the LED
indicators in the front, as you may need to view them for troubleshooting.
For connection between the wireless Router and a computer, hub, router or switch,
the Ethernet cable should be shorter than 100m.
Do not place this device on an unstable surface or support. Do not put this device on
the ground.
Keep the device clean. Avoid exposure to direct sunshine. Avoid any metal on the
device.
To connect the wireless router to a PC, do as follows.
Step1 Connect the antennas to the antenna interfaces.
Step2 Connect one end of the RJ45 cable to the LAN interface of the wireless
router.
Step3 Connect the other end of the RJ45 cable to your PC.
Step4 Connect the power adapter to the Power socket.
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Note: If wireless signal is weak, please put the wireless router to the appropriate place or
adjust the antenna angle.
The wireless router can connect to various network devices. See the following figure:
Roaming
Suppose that several wireless routers run in the same network. Each wireless router serves as a
BSS, and has its coverage. One wireless client terminal (for example, a notebook or PDA) can
realize roaming from one wireless router to another wireless router correctly. In that case, the
wireless client terminal can communicate with the other devices within the coverage of wireless
routers.
In order to realize the wireless client roaming among different wireless routers, you need to
set the wireless router properly. Do as follows:
Set the same SSID for different wireless routers.
SSIDs of all computers and PDAs should be consistent with those of the wireless
routers.
If the encryption function is enabled, all wireless routers should be configured with the
same encryption mode and the encryption key.
Please put the wireless routers in the appropriate places for a better network
coverage.
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6.0 Web Configuration
This section shows you how to configure your new RGX4400 wireless router using the Webbased configuration page.
6.1 Logging In to the wireless router
Step1 To access the configuration page
of the wireless router, open a
Web browser such as Internet
Explorer (IE) and enter
http://192.168.0.1 (IP address of
the wireless router) in the address
bar.
Step2 Enter admin in the Username
field and leave the password
blank by default.
Step3 Click Login to log in to the Web
page.
6.1.1 Easy Setup
Choose Easy Setup and the first page of the Easy Setup appears. Connection Type and Service
Type are already configured and cannot be modified. The default connection type is PPPoE.
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Username
It is the user name for log in through PPPoE.
Password
It is the password for log in through PPPoE.
Use Static IP Address
Tick the Check Box; if you need to set a static IP Address for
PPPoE connection.
IP Address
Static IP Address Provide by your ISP.
Mask
Subnet Mask.
Start Address
The start IP address of the IP address pool from which the
DHCP server assigns the IP address to the PC.
End Address
The end IP address of the IP address pool of the DHCP server.
Enable Wireless 2.4Ghz &
5Ghz
Tick the Check Box to Enable 2.4Ghz or 5Ghz Wireless.
SSID
Wireless Name for 2.4Ghz & 5Ghz
Encryption
Select the key type
Pre-Shared Key
Set the Pre-Shared key (Password)
6.1.2 Configuration of Dynamic Account
Choose Setup, Then Select Ethernet WAN to configure PPPoE Setting
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Step1 Select the IP Protocol, By Default is IPv4 &
IPv6
Step2 Key In the PPPoE Username (Provided by
your Internet Service Provider)
Step3 Key In the PPPoE Password (Provided by
your Internet Service Provider)
Step4 Click Apply Changes at the bottom of the
page.
6.1.3 Configuration of Static Account
Step1 Select the IP Protocol, By Default is IPv4 &
IPv6
Step2 Key In the PPPoE Username (Provided by
your Internet Service Provider)
Step3 Key In the PPPoE Password (Provided by
your Internet Service Provider)
Step4 Tick the Use Static IP Address check box
to key in static IP Address.
Step5 Key In the Static IP Address (Provided by
your Internet Service Provider), Subnet
Mask, Start Address & End Address.
Step6 Click Apply Changes at the bottom of the
page.
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6.2 Setup
6.2.1 Ethernet WAN
Choose Setup > Ethernet WAN, and the WAN Interface page appears. In this page, you can
add a new WAN connection or edit the pre-set WAN connections. As the WAN Configuration
page appears, there are 3 pre-set WAN connections with the Protocol types are PPPoE,
Bridge, and DHCP.
But before adding a new WAN connection, you need to modify the bound LAN ports of the preset WAN connections as LAN1-LAN4 has been bound, and no available LAN ports for new
WAN connections.
To add a new WAN Connection, do as follow:
Step1 Click Edit of the first pre-set PPPoE WAN connection which the VLAN
ID is 500.
Step2 In the coming page, find the Port
Mapping section as the right figure
appears.
Step3 Uncheck at least one LAN port and
click Apply at the bottom of the page
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to go back to the main WAN
connection page.
Step4 Click Add in the main page.
Step5 In the coming page, you can configure the parameters of the new WAN connection.
There are 5 Channel Mode in the dropdown list: Bridged, IPoE, PPPoE, DS-Lite,
6rd & DHCP; And 5 Connection Type in the dropdown list: TR069, INTERNET,
INTERNET_TR069, IPTV, & VOICE. You can select one based on the internet
service subscribed from your ISP.
DHCP
1) Set the Connection Type to be DHCP.
2) Set the Service Type to be INTERNET
or TR069_INTERNET.
3) Set the IP Version to be IPv4 or
IPv4&6.
4) If you want to bind this DHCP
connection to a port, select that port.
You can also bind this connection to
more than one port.
5) Enable or disable the VLAN Tagging
of this connection. If you select Enable
VLAN Tagging, you’ll be required to
enter the VLAN ID for marking the
packet.
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PPPoE
1) Selected connection under PPPoE
type.
2) Enable or disable the VLAN
Tagging of this connection. If you
select Enable VLAN Tagging, you’ll
be required to enter the VLAN ID
for marking the packet.
3) Key in the PPPoE Username &
PPPoE Password (Provided by
your Internet Service Provider).
4) Tick the Use Static IP Address
checkbox to enable Static IP. Fill
the blanks in the right figure with
the information provided by your
ISP.
5) Select Which IPv6 Address Mode
needed to display.
6) If you want to bind this Static IP
connection to a port, select that
port. You can also bind this
connection to more than one port
or to the wireless u needed
7) Save Configuration by click Apply
Changes at the bottom of the
page.
Bridge
1) Set the Connection Type to be Bridge.
2) Set the Service Type to be INTERNET,
TR069, IPTV or VOICE.
3) Enable or disable the VLAN Tagging of this
connection. If you select Enable VLAN,
you’ll be required to enter the VLAN ID for
mark the packet of this connection.
4) Select the Port or Wireless u need to bind
with this connection.
5) Save configuration by click Apply
Changes in the bottom of the page
5
4
2
3
1
1
2
3
4
76
5
7
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6.2.2 Port Mapping
Choose Setup > Ethernet WAN, and the WAN Configuration page appears.
All WAN will have its own Port Mapping. They cannot be overlap and cannot be empty
If you want to move LAN3 to VLAN 600, you will have to remove it from VLAN 500 and add it on
VLAN 600.
Click Edit at Connection_1
Go to Port Mapping and Uncheck the LAN3 Checkbox.
Click Apply Changes at bottom of the page to save the configuration.
Then Click Edit at Connection_2
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Go to Port Mapping and tick on the LAN_3
Checkbox.
Click Apply Changes to save the
configuration.
6.2.3 IP VLAN TAG
Choose Setup > WAN, and the WAN Configuration page appears.
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If u want to change the VLAN ID from 500 to other VLAN, Example to VLAN 555.
Click Edit at Connection_1
Go to VLAN; change the VLAN ID to VLAN 555, Click Apply Changes to save the configuration.
Then the page will go back to WAN, you will able to see the VLAN ID had change from VLAN 500
to VLAN 555.
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6.2.4 LAN
IP Address the address of the LAN management interface.
Subnet Mask The Subnet Mask for the LAN interface.
IPv6 Address Mode Address Mode for the IPv6 interface.
IPv6 Address IP Address for the LAN interface. Can be edit when
Selected Manual Address Mode.
IPv6 Prefix Length Prefix Length for the IPv6. Can be edit when Selected
Manual Address Mode.
VLAN ID VLAN ID for the interface.
IP Version IP Version for this interface.
Port Mask Port to bind for this interface.
Check Box for Secondary IP Tick the Check box to Enable Secondary IP for this
interface.
Ethernet to Wireless Blocking Disabled or Enabled wireless blocking.
After setting, click Submit to save the settings.
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6.3 Wireless Configuration
Wireless configuration includes wireless basic configuration, VAP configuration, WPS configuration
and wireless advanced configuration.
6.3.1 WLAN0(2.4GHz) Basic Configuration
Choose WLAN > Basic, and the wireless 2.4GHz page appears. In this page, you can enable or
disable 2.4G wireless, Tick Disable WLAN Interface to disable the wireless 2.4Ghz
Band Wireless Band for 2.4GHz.
Mode Wireless Mode for this interface.
Multiple AP Click to configure more SSID for 2.4Ghz interface.
SSID SSID Name for the 1
st
Interface.
Channel Width Can select 20, 40, or 20/40, in MHz.
Control Sideband Upper Channel Band or Lower Channel Band to be selected
Channel Number Select the proper channel from the drop-down list. The default value
is Auto.
Radio Power (%) You can select 100%, 70%, 50%, 35% and 15%. The default
value is 100%.
Associated Clients Click to check all Active WLAN Clients
After setting, click Submit to apply the settings.
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Multiple AP
By Clicking Multiple AP Button, this page will be shown, you can create up to 4 MBSSID under
2.4Ghz Wireless. Tick the Check Box to Enable the VAP, configure the new SSID to meet your
requirement.
Show Active WLAN Clients
After Clicking the Show Active WLAN Clients Button, this page will Pop out, you will be able to
see any active clients that connected to this VAP.
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